@aws-sdk/client-connect 3.863.0 → 3.865.0

package/dist-types/models/models_1.d.ts

@@ -487,12 +487,14 @@ export interface ParticipantMetrics {
      */
     ParticipantId?: string | undefined;
     /**
-     * <p>Information about the conversation participant. Following are the participant types: [Agent, Customer, Supervisor].</p>
+     * <p>Information about the conversation participant. Following are the participant types: [Agent,
+     *    Customer, Supervisor].</p>
      * @public
      */
     ParticipantType?: ParticipantType | undefined;
     /**
-     * <p>A boolean flag indicating whether the chat conversation was abandoned by a Participant.</p>
+     * <p>A boolean flag indicating whether the chat conversation was abandoned by a
+     *    Participant.</p>
      * @public
      */
     ConversationAbandon?: boolean | undefined;
@@ -533,7 +535,8 @@ export interface ParticipantMetrics {
  */
 export interface ChatContactMetrics {
     /**
-     * <p>A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.</p>
+     * <p>A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this
+     *    contact.</p>
      * @public
      */
     MultiParty?: boolean | undefined;
@@ -558,7 +561,8 @@ export interface ChatContactMetrics {
      */
     ConversationCloseTimeInMillis?: number | undefined;
     /**
-     * <p>The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.</p>
+     * <p>The number of conversation turns in a chat contact, which represents the back-and-forth
+     *    exchanges between customer and other participants.</p>
      * @public
      */
     ConversationTurnCount?: number | undefined;
@@ -4010,6 +4014,115 @@ export interface GetContactAttributesResponse {
      */
     Attributes?: Record<string, string> | undefined;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const ContactMetricName: {
+    readonly POSITION_IN_QUEUE: "POSITION_IN_QUEUE";
+};
+/**
+ * @public
+ */
+export type ContactMetricName = (typeof ContactMetricName)[keyof typeof ContactMetricName];
+/**
+ * <p>The object that contains information about metric being requested.</p>
+ * @public
+ */
+export interface ContactMetricInfo {
+    /**
+     * <p>The name of the metric being retrieved in type String.</p>
+     * @public
+     */
+    Name: ContactMetricName | undefined;
+}
+/**
+ * @public
+ */
+export interface GetContactMetricsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>A list of contact-level metrics to retrieve.</p>
+     * @public
+     */
+    Metrics: ContactMetricInfo[] | undefined;
+}
+/**
+ * <p>Object which contains the number.</p>
+ * @public
+ */
+export type ContactMetricValue = ContactMetricValue.NumberMember | ContactMetricValue.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace ContactMetricValue {
+    /**
+     * <p>The number of type Double. This number is the contact's position in queue.</p>
+     * @public
+     */
+    interface NumberMember {
+        Number: number;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        Number?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        Number: (value: number) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: ContactMetricValue, visitor: Visitor<T>) => T;
+}
+/**
+ * <p>Object containing information about metric requested for the contact.</p>
+ * @public
+ */
+export interface ContactMetricResult {
+    /**
+     * <p>The name of the metric being retrieved in type String.</p>
+     * @public
+     */
+    Name: ContactMetricName | undefined;
+    /**
+     * <p>Object result associated with the metric received.</p>
+     * @public
+     */
+    Value: ContactMetricValue | undefined;
+}
+/**
+ * @public
+ */
+export interface GetContactMetricsResponse {
+    /**
+     * <p>A list of metric results containing the calculated values for each requested metric. Each
+     *    result includes the metric name and its corresponding calculated value.</p>
+     * @public
+     */
+    MetricResults?: ContactMetricResult[] | undefined;
+    /**
+     * <p>The unique identifier of the contact for which metrics were retrieved.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The ARN of the contact for which metrics were retrieved.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+}
 /**
  * @public
  * @enum
@@ -4677,12 +4790,12 @@ export interface GetEffectiveHoursOfOperationsRequest {
      */
     HoursOfOperationId: string | undefined;
     /**
-     * <p>The Date from when the hours of operation are listed.</p>
+     * <p>The date from when the hours of operation are listed.</p>
      * @public
      */
     FromDate: string | undefined;
     /**
-     * <p>The Date until when the hours of operation are listed.</p>
+     * <p>The date until when the hours of operation are listed.</p>
      * @public
      */
     ToDate: string | undefined;
@@ -4724,7 +4837,7 @@ export interface EffectiveHoursOfOperations {
  */
 export interface GetEffectiveHoursOfOperationsResponse {
     /**
-     * <p>Information about the effective hours of operations</p>
+     * <p>Information about the effective hours of operations.</p>
      * @public
      */
     EffectiveHoursOfOperationList?: EffectiveHoursOfOperations[] | undefined;
@@ -4936,13 +5049,213 @@ export interface Threshold {
     ThresholdValue?: number | undefined;
 }
 /**
- * <p>Contains information about a historical metric. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics
- *     definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+ * <p>Contains information about a historical metric. </p>
  * @public
  */
 export interface HistoricalMetric {
     /**
-     * <p>The name of the metric.</p>
+     * <p>The name of the metric. Following is a list of each supported metric mapped to the UI name,
+     *    linked to a detailed description in the <i>Amazon Connect Administrator
+     *     Guide</i>. </p>
+     *          <dl>
+     *             <dt>ABANDON_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average
+     *        queue abandon time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After
+     *        contact work time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>API_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts
+     *        handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average
+     *        customer hold time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback
+     *        contacts handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts
+     *        abandoned</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up first</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_CONSULTED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts
+     *        consulted</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts
+     *        handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts
+     *        handled incoming</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts
+     *        handled outbound</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts
+     *        hold disconnect</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_MISSED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts
+     *        queued</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts
+     *        transferred in</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts
+     *        transferred out</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average agent interaction and customer hold time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent interaction time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>OCCUPANCY</dt>
+     *             <dd>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUE_ANSWER_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average
+     *        queue answer time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUED_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: MAX</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SERVICE_LEVEL</dt>
+     *             <dd>
+     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level
+     *        X</a>
+     *                </p>
+     *             </dd>
+     *          </dl>
      * @public
      */
     Name?: HistoricalMetricName | undefined;
@@ -5024,121 +5337,186 @@ export interface GetMetricDataRequest {
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average
+     *        queue abandon time</a>
+     *                </p>
      *             </dd>
      *             <dt>AFTER_CONTACT_WORK_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After
+     *        contact work time</a>
+     *                </p>
      *             </dd>
      *             <dt>API_CONTACTS_HANDLED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts
+     *        handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average
+     *        customer hold time</a>
+     *                </p>
      *             </dd>
      *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback
+     *        contacts handled</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_ABANDONED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts
+     *        abandoned</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up first</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_CONSULTED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts
+     *        consulted</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_HANDLED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts
+     *        handled</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_HANDLED_INCOMING</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts
+     *        handled incoming</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts
+     *        handled outbound</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_HOLD_ABANDONS</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts
+     *        hold disconnect</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_MISSED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_QUEUED</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts
+     *        queued</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_TRANSFERRED_IN</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts
+     *        transferred in</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out queue</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts
+     *        transferred out</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
      *             <dd>
      *                <p>Unit: COUNT</p>
      *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out queue</a>
+     *                </p>
      *             </dd>
      *             <dt>HANDLE_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle
+     *        time</a>
+     *                </p>
      *             </dd>
      *             <dt>INTERACTION_AND_HOLD_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average agent interaction and customer hold time</a>
+     *                </p>
      *             </dd>
      *             <dt>INTERACTION_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent interaction time</a>
+     *                </p>
      *             </dd>
      *             <dt>OCCUPANCY</dt>
      *             <dd>
      *                <p>Unit: PERCENT</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
+     *                </p>
      *             </dd>
      *             <dt>QUEUE_ANSWER_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average
+     *        queue answer time</a>
+     *                </p>
      *             </dd>
      *             <dt>QUEUED_TIME</dt>
      *             <dd>
      *                <p>Unit: SECONDS</p>
      *                <p>Statistic: MAX</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow
+     *        time</a>
+     *                </p>
      *             </dd>
      *             <dt>SERVICE_LEVEL</dt>
      *             <dd>
@@ -5148,6 +5526,9 @@ export interface GetMetricDataRequest {
      *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
      *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
      *       "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average
+     *        queue abandon time</a>
+     *                </p>
      *             </dd>
      *          </dl>
      * @public
@@ -5810,6 +6191,24 @@ export interface GetMetricDataV2Request {
      *                   <p>Feature is a valid filter but not a valid grouping.</p>
      *                </note>
      *             </dd>
+     *             <dt>AVG_CONTACT_FIRST_RESPONSE_TIME_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time">Agent average contact first response wait time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_CONVERSATION_CLOSE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time">Average conversation close time</a>
+     *                </p>
+     *             </dd>
      *             <dt>AVG_CONVERSATION_DURATION</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -5837,6 +6236,15 @@ export interface GetMetricDataV2Request {
      *        evaluation score</a>
      *                </p>
      *             </dd>
+     *             <dt>AVG_FIRST_RESPONSE_TIME_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time">Average agent first response time</a>
+     *                </p>
+     *             </dd>
      *             <dt>AVG_FLOW_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -5943,6 +6351,65 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time">Average agent interruption time</a>
      *                </p>
      *             </dd>
+     *             <dt>AVG_MESSAGE_LENGTH_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length">Average
+     *        agent message length</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_MESSAGE_LENGTH_CUSTOMER</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length">Average customer message length</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_MESSAGES</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages">Average
+     *        messages</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_MESSAGES_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages">Average agent
+     *        messages</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_MESSAGES_BOT</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages">Average bot
+     *        messages</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_MESSAGES_CUSTOMER</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages">Average
+     *        customer messages</a>
+     *                </p>
+     *             </dd>
      *             <dt>AVG_NON_TALK_TIME</dt>
      *             <dd>
      *                <p>This metric is available only for contacts analyzed by Contact Lens conversational
@@ -5966,6 +6433,26 @@ export interface GetMetricDataV2Request {
      *                   <p>Feature is a valid filter but not a valid grouping.</p>
      *                </note>
      *             </dd>
+     *             <dt>AVG_RESPONSE_TIME_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent">Average
+     *        agent response time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_RESPONSE_TIME_CUSTOMER</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent">Average
+     *        customer response time</a>
+     *                </p>
+     *             </dd>
      *             <dt>AVG_RESOLUTION_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -6280,6 +6767,15 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases">Current cases</a>
      *                </p>
      *             </dd>
+     *             <dt>CONVERSATIONS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype,
+     *       Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue,
+     *       Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned">Conversations abandoned</a>
+     *                </p>
+     *             </dd>
      *             <dt>DELIVERY_ATTEMPTS</dt>
      *             <dd>
      *                <p>This metric is available only for outbound campaigns.</p>
@@ -6917,8 +7413,8 @@ export interface GetTaskTemplateResponse {
      */
     ContactFlowId?: string | undefined;
     /**
-     * <p>ContactFlowId for the flow that will be run if this template is used to create a
-     *    self-assigned task</p>
+     * <p>The ContactFlowId for the flow that will be run if this template is used to create a
+     *    self-assigned task.</p>
      * @public
      */
     SelfAssignFlowId?: string | undefined;
@@ -7283,9 +7779,7 @@ export interface ListAssociatedContactsRequest {
      */
     ContactId: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
-     *          <p>The maximum number of results to return per page. The default MaxResult size is 25.</p>
-     *          <p>Valid Range: Minimum value of 1. Maximum value of 100.</p>
+     * <p>The maximum number of results to return per page. </p>
      * @public
      */
     MaxResults?: number | undefined;
@@ -8441,7 +8935,7 @@ export interface ListHoursOfOperationOverridesRequest {
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier for the hours of operation</p>
+     * <p>The identifier for the hours of operation.</p>
      * @public
      */
     HoursOfOperationId: string | undefined;
@@ -8452,8 +8946,7 @@ export interface ListHoursOfOperationOverridesRequest {
      */
     NextToken?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100. Valid
-     *    Range: Minimum value of 1. Maximum value of 1000.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
     MaxResults?: number | undefined;
@@ -8474,7 +8967,7 @@ export interface ListHoursOfOperationOverridesResponse {
      */
     HoursOfOperationOverrideList?: HoursOfOperationOverride[] | undefined;
     /**
-     * <p>The AWS Region where this resource was last modified.</p>
+     * <p>The Amazon Web Services Region where this resource was last modified.</p>
      * @public
      */
     LastModifiedRegion?: string | undefined;
@@ -8792,132 +9285,6 @@ export interface IntegrationAssociationSummary {
      */
     SourceType?: SourceType | undefined;
 }
-/**
- * @public
- */
-export interface ListIntegrationAssociationsResponse {
-    /**
-     * <p>The associations.</p>
-     * @public
-     */
-    IntegrationAssociationSummaryList?: IntegrationAssociationSummary[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListLambdaFunctionsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * @public
- */
-export interface ListLambdaFunctionsResponse {
-    /**
-     * <p>The Lambdafunction ARNs associated with the specified instance.</p>
-     * @public
-     */
-    LambdaFunctions?: string[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListLexBotsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page. If no value is specified, the default is 10.
-     *    </p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * @public
- */
-export interface ListLexBotsResponse {
-    /**
-     * <p>The names and Amazon Web Services Regions of the Amazon Lex bots associated with the
-     *    specified instance.</p>
-     * @public
-     */
-    LexBots?: LexBot[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListPhoneNumbersRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The type of phone number.</p>
-     *          <note>
-     *             <p>We recommend using <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_ListPhoneNumbersV2.html">ListPhoneNumbersV2</a> to
-     *     return phone number types. While ListPhoneNumbers returns number types <code>UIFN</code>,
-     *      <code>SHARED</code>, <code>THIRD_PARTY_TF</code>, and <code>THIRD_PARTY_DID</code>, it
-     *     incorrectly lists them as <code>TOLL_FREE</code> or <code>DID</code>. </p>
-     *          </note>
-     * @public
-     */
-    PhoneNumberTypes?: PhoneNumberType[] | undefined;
-    /**
-     * <p>The ISO country code.</p>
-     * @public
-     */
-    PhoneNumberCountryCodes?: PhoneNumberCountryCode[] | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
 /**
  * @internal
  */