@aws-sdk/client-connect 3.787.0 → 3.796.0

package/dist-types/models/models_0.d.ts

@@ -19,6 +19,7 @@ export declare class AccessDeniedException extends __BaseException {
  */
 export declare const ActionType: {
     readonly ASSIGN_CONTACT_CATEGORY: "ASSIGN_CONTACT_CATEGORY";
+    readonly ASSIGN_SLA: "ASSIGN_SLA";
     readonly CREATE_CASE: "CREATE_CASE";
     readonly CREATE_TASK: "CREATE_TASK";
     readonly END_ASSOCIATED_TASKS: "END_ASSOCIATED_TASKS";
@@ -4528,6 +4529,76 @@ export interface FieldValueUnion {
      */
     StringValue?: string | undefined;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const SlaType: {
+    readonly CASE_FIELD: "CaseField";
+};
+/**
+ * @public
+ */
+export type SlaType = (typeof SlaType)[keyof typeof SlaType];
+/**
+ * <p>The SLA configuration for Case SlaAssignmentType.</p>
+ * @public
+ */
+export interface CaseSlaConfiguration {
+    /**
+     * <p>Name of an SLA.</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>Type of SLA for Case SlaAssignmentType.</p>
+     * @public
+     */
+    Type: SlaType | undefined;
+    /**
+     * <p>Unique identifier of a Case field.</p>
+     * @public
+     */
+    FieldId?: string | undefined;
+    /**
+     * <p>Represents a list of target field values for the fieldId specified in CaseSlaConfiguration.
+     *    The SLA is considered met if any one of these target field values matches the actual field value.</p>
+     * @public
+     */
+    TargetFieldValues?: FieldValueUnion[] | undefined;
+    /**
+     * <p>Target duration in minutes within which an SLA should be completed.</p>
+     * @public
+     */
+    TargetSlaMinutes: number | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const SlaAssignmentType: {
+    readonly CASES: "CASES";
+};
+/**
+ * @public
+ */
+export type SlaAssignmentType = (typeof SlaAssignmentType)[keyof typeof SlaAssignmentType];
+/**
+ * <p>The AssignSla action definition.</p>
+ * @public
+ */
+export interface AssignSlaActionDefinition {
+    /**
+     * <p>Type of SLA assignment.</p>
+     * @public
+     */
+    SlaAssignmentType: SlaAssignmentType | undefined;
+    /**
+     * <p>The SLA configuration for Case SLA Assignment.</p>
+     * @public
+     */
+    CaseSlaConfiguration?: CaseSlaConfiguration | undefined;
+}
 /**
  * <p>Object for case field values.</p>
  * @public
@@ -4769,6 +4840,11 @@ export interface RuleAction {
      * @public
      */
     UpdateCaseAction?: UpdateCaseActionDefinition | undefined;
+    /**
+     * <p>Information about the assign SLA action.</p>
+     * @public
+     */
+    AssignSlaAction?: AssignSlaActionDefinition | undefined;
     /**
      * <p>Information about the end associated tasks action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values: <code>OnCaseUpdate</code>.</p>
@@ -4807,6 +4883,7 @@ export declare const EventSourceName: {
     readonly OnRealTimeCallAnalysisAvailable: "OnRealTimeCallAnalysisAvailable";
     readonly OnRealTimeChatAnalysisAvailable: "OnRealTimeChatAnalysisAvailable";
     readonly OnSalesforceCaseCreate: "OnSalesforceCaseCreate";
+    readonly OnSlaBreach: "OnSlaBreach";
     readonly OnZendeskTicketCreate: "OnZendeskTicketCreate";
     readonly OnZendeskTicketStatusUpdate: "OnZendeskTicketStatusUpdate";
 };
@@ -6285,56 +6362,6 @@ export interface DeletePushNotificationRegistrationRequest {
      */
     ContactId: string | undefined;
 }
-/**
- * @public
- */
-export interface DeletePushNotificationRegistrationResponse {
-}
-/**
- * @public
- */
-export interface DeleteQueueRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the queue.</p>
-     * @public
-     */
-    QueueId: string | undefined;
-}
-/**
- * @public
- */
-export interface DeleteQuickConnectRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the quick connect.</p>
-     * @public
-     */
-    QuickConnectId: string | undefined;
-}
-/**
- * @public
- */
-export interface DeleteRoutingProfileRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the routing profile.</p>
-     * @public
-     */
-    RoutingProfileId: string | undefined;
-}
 /**
  * @internal
  */

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,56 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentQualityMetrics, AgentsCriteria, AgentStatus, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, AudioQualityMetricsInfo, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactState, CreatedByInfo, DeviceInfo, DirectoryType, Distribution, EndpointType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OverrideTimeSlice, ParticipantCapabilities, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceStatus, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentQualityMetrics, AgentsCriteria, AgentStatus, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, AudioQualityMetricsInfo, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactState, CreatedByInfo, DeviceInfo, DirectoryType, Distribution, EndpointType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OverrideTimeSlice, ParticipantCapabilities, PredefinedAttributeValues, QueueReference, QuickConnectConfig, ReferenceStatus, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ */
+export interface DeletePushNotificationRegistrationResponse {
+}
+/**
+ * @public
+ */
+export interface DeleteQueueRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier for the queue.</p>
+     * @public
+     */
+    QueueId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteQuickConnectRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier for the quick connect.</p>
+     * @public
+     */
+    QuickConnectId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteRoutingProfileRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the routing profile.</p>
+     * @public
+     */
+    RoutingProfileId: string | undefined;
+}
 /**
  * @public
  */
@@ -6805,7 +6855,9 @@ export interface AssociatedContactSummary {
      */
     InitiationTimestamp?: Date | undefined;
     /**
-     * <p>The timestamp when the customer endpoint disconnected from Amazon Connect.</p>
+     * <p>The date and time that the customer endpoint disconnected from the current contact, in UTC
+     *    time. In transfer scenarios, the DisconnectTimestamp of the previous contact indicates the date
+     *    and time when that contact ended.</p>
      * @public
      */
     DisconnectTimestamp?: Date | undefined;
@@ -8721,106 +8773,6 @@ export interface ListQueueQuickConnectsRequest {
      */
     MaxResults?: number | undefined;
 }
-/**
- * <p>Contains summary information about a quick connect.</p>
- * @public
- */
-export interface QuickConnectSummary {
-    /**
-     * <p>The identifier for the quick connect.</p>
-     * @public
-     */
-    Id?: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the quick connect.</p>
-     * @public
-     */
-    Arn?: string | undefined;
-    /**
-     * <p>The name of the quick connect.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The type of quick connect. In the Amazon Connect admin website, when you create a quick connect, you are
-     *    prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).</p>
-     * @public
-     */
-    QuickConnectType?: QuickConnectType | undefined;
-    /**
-     * <p>The timestamp when this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The Amazon Web Services Region where this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListQueueQuickConnectsResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>Information about the quick connects.</p>
-     * @public
-     */
-    QuickConnectSummaryList?: QuickConnectSummary[] | undefined;
-    /**
-     * <p>The timestamp when this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The Amazon Web Services Region where this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}
-/**
- * @public
- * @enum
- */
-export declare const QueueType: {
-    readonly AGENT: "AGENT";
-    readonly STANDARD: "STANDARD";
-};
-/**
- * @public
- */
-export type QueueType = (typeof QueueType)[keyof typeof QueueType];
-/**
- * @public
- */
-export interface ListQueuesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The type of queue.</p>
-     * @public
-     */
-    QueueTypes?: QueueType[] | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
 /**
  * @internal
  */

package/dist-types/models/models_2.d.ts

@@ -1,7 +1,107 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentHierarchyGroups, AgentStatus, AgentStatusState, AllowedCapabilities, Application, Channel, ContactInitiationMethod, ControlPlaneAttributeFilter, CreatedByInfo, EventSourceName, FileStatusType, FileUseCaseType, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, InstanceStorageResourceType, MonitorCapability, OutboundCallerConfig, OutboundEmailConfig, ParticipantRole, PredefinedAttributeValues, QuickConnectConfig, QuickConnectType, Reference, RehydrationType, RulePublishStatus, StringComparisonType, StringCondition, TagCondition, TaskTemplateStatus, UseCaseType, UserPhoneConfig, UserProficiency, ViewStatus, ViewType, VocabularyLanguageCode, VocabularyState } from "./models_0";
-import { ContactFlow, ContactFlowModule, ContactFlowModuleState, ContactFlowState, EvaluationAnswerData, EvaluationNote, HierarchyGroup, HierarchyGroupSummary, HoursOfOperation, HoursOfOperationOverride, InstanceAttributeType, PhoneNumberCountryCode, PhoneNumberType, PredefinedAttribute, Prompt, Queue, QueueStatus, QueueType, QuickConnect, QuickConnectSummary, RoutingProfile, SortOrder, TrafficDistributionGroupStatus } from "./models_1";
+import { ActionSummary, AgentHierarchyGroups, AgentStatus, AgentStatusState, AllowedCapabilities, Application, Channel, ContactInitiationMethod, ControlPlaneAttributeFilter, CreatedByInfo, EventSourceName, FileStatusType, FileUseCaseType, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, InstanceStorageResourceType, MonitorCapability, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QuickConnectType, Reference, RehydrationType, RulePublishStatus, StringComparisonType, StringCondition, TagCondition, TaskTemplateStatus, UseCaseType, UserPhoneConfig, UserProficiency, ViewStatus, ViewType, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ContactFlow, ContactFlowModule, ContactFlowModuleState, ContactFlowState, EvaluationAnswerData, EvaluationNote, HierarchyGroup, HierarchyGroupSummary, HoursOfOperation, HoursOfOperationOverride, InstanceAttributeType, PhoneNumberCountryCode, PhoneNumberType, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, SortOrder, TrafficDistributionGroupStatus } from "./models_1";
+/**
+ * <p>Contains summary information about a quick connect.</p>
+ * @public
+ */
+export interface QuickConnectSummary {
+    /**
+     * <p>The identifier for the quick connect.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the quick connect.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+    /**
+     * <p>The name of the quick connect.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The type of quick connect. In the Amazon Connect admin website, when you create a quick connect, you are
+     *    prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).</p>
+     * @public
+     */
+    QuickConnectType?: QuickConnectType | undefined;
+    /**
+     * <p>The timestamp when this resource was last modified.</p>
+     * @public
+     */
+    LastModifiedTime?: Date | undefined;
+    /**
+     * <p>The Amazon Web Services Region where this resource was last modified.</p>
+     * @public
+     */
+    LastModifiedRegion?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListQueueQuickConnectsResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>Information about the quick connects.</p>
+     * @public
+     */
+    QuickConnectSummaryList?: QuickConnectSummary[] | undefined;
+    /**
+     * <p>The timestamp when this resource was last modified.</p>
+     * @public
+     */
+    LastModifiedTime?: Date | undefined;
+    /**
+     * <p>The Amazon Web Services Region where this resource was last modified.</p>
+     * @public
+     */
+    LastModifiedRegion?: string | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const QueueType: {
+    readonly AGENT: "AGENT";
+    readonly STANDARD: "STANDARD";
+};
+/**
+ * @public
+ */
+export type QueueType = (typeof QueueType)[keyof typeof QueueType];
+/**
+ * @public
+ */
+export interface ListQueuesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The type of queue.</p>
+     * @public
+     */
+    QueueTypes?: QueueType[] | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+}
 /**
  * <p>Contains summary information about a queue.</p>
  * @public
@@ -4207,6 +4307,9 @@ export interface SendOutboundEmailRequest {
     EmailMessage: OutboundEmailContent | undefined;
     /**
      * <p>Denotes the class of traffic.</p>
+     *          <note>
+     *             <p>Only the CAMPAIGN traffic type is supported.</p>
+     *          </note>
      * @public
      */
     TrafficType: TrafficType | undefined;
@@ -4837,8 +4940,9 @@ export interface StartOutboundVoiceContactRequest {
      */
     Name?: string | undefined;
     /**
-     * <p>A description of the voice contact that is shown to an agent in the Contact Control Panel
-     *    (CCP).</p>
+     * <p>A description of the voice contact that appears in the agent's snapshot in the CCP logs. For
+     *    more information about CCP logs, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/download-ccp-logs.html">Download and review CCP logs</a> in
+     *    the <i>Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
     Description?: string | undefined;
@@ -6580,91 +6684,6 @@ export interface UpdateQueueOutboundCallerConfigRequest {
      */
     OutboundCallerConfig: OutboundCallerConfig | undefined;
 }
-/**
- * @public
- */
-export interface UpdateQueueOutboundEmailConfigRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the queue.</p>
-     * @public
-     */
-    QueueId: string | undefined;
-    /**
-     * <p>The outbound email address ID for a specified queue.</p>
-     * @public
-     */
-    OutboundEmailConfig: OutboundEmailConfig | undefined;
-}
-/**
- * @public
- */
-export interface UpdateQueueStatusRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the queue.</p>
-     * @public
-     */
-    QueueId: string | undefined;
-    /**
-     * <p>The status of the queue.</p>
-     * @public
-     */
-    Status: QueueStatus | undefined;
-}
-/**
- * @public
- */
-export interface UpdateQuickConnectConfigRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the quick connect.</p>
-     * @public
-     */
-    QuickConnectId: string | undefined;
-    /**
-     * <p>Information about the configuration settings for the quick connect.</p>
-     * @public
-     */
-    QuickConnectConfig: QuickConnectConfig | undefined;
-}
-/**
- * @public
- */
-export interface UpdateQuickConnectNameRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the quick connect.</p>
-     * @public
-     */
-    QuickConnectId: string | undefined;
-    /**
-     * <p>The name of the quick connect.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The description of the quick connect.</p>
-     * @public
-     */
-    Description?: string | undefined;
-}
 /**
  * @internal
  */