@aws-sdk/client-connect 3.687.0 → 3.692.0

package/dist-types/models/models_0.d.ts

@@ -7,7 +7,7 @@ import { ConnectServiceException as __BaseException } from "./ConnectServiceExce
 export declare class AccessDeniedException extends __BaseException {
     readonly name: "AccessDeniedException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -94,7 +94,7 @@ export declare class InternalServiceException extends __BaseException {
      * <p>The message.</p>
      * @public
      */
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -111,7 +111,7 @@ export declare class InvalidParameterException extends __BaseException {
      * <p>The message about the parameters.</p>
      * @public
      */
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -124,7 +124,7 @@ export declare class InvalidParameterException extends __BaseException {
 export declare class ResourceConflictException extends __BaseException {
     readonly name: "ResourceConflictException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -141,7 +141,7 @@ export declare class ResourceNotFoundException extends __BaseException {
      * <p>The message about the resource.</p>
      * @public
      */
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -154,7 +154,7 @@ export declare class ResourceNotFoundException extends __BaseException {
 export declare class ThrottlingException extends __BaseException {
     readonly name: "ThrottlingException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -259,12 +259,12 @@ export interface QueueReference {
      * <p>The identifier of the queue.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the queue.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
 }
 /**
  * <p>Information about the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Contact.html">contact</a> associated to the
@@ -276,17 +276,17 @@ export interface AgentContactReference {
      * <p>The identifier of the contact in this instance of Amazon Connect. </p>
      * @public
      */
-    ContactId?: string;
+    ContactId?: string | undefined;
     /**
      * <p>The channel of the contact.</p>
      * @public
      */
-    Channel?: Channel;
+    Channel?: Channel | undefined;
     /**
      * <p>How the contact was initiated.</p>
      * @public
      */
-    InitiationMethod?: ContactInitiationMethod;
+    InitiationMethod?: ContactInitiationMethod | undefined;
     /**
      * <p>The <a href="https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html">state of the contact</a>.</p>
      *          <note>
@@ -296,22 +296,22 @@ export interface AgentContactReference {
      *          </note>
      * @public
      */
-    AgentContactState?: ContactState;
+    AgentContactState?: ContactState | undefined;
     /**
      * <p>The epoch timestamp when the contact state started.</p>
      * @public
      */
-    StateStartTimestamp?: Date;
+    StateStartTimestamp?: Date | undefined;
     /**
      * <p>The time at which the contact was connected to an agent.</p>
      * @public
      */
-    ConnectedToAgentTimestamp?: Date;
+    ConnectedToAgentTimestamp?: Date | undefined;
     /**
      * <p>Contains information about a queue resource for which metrics are returned.</p>
      * @public
      */
-    Queue?: QueueReference;
+    Queue?: QueueReference | undefined;
 }
 /**
  * <p>Information about an agent hierarchy group.</p>
@@ -322,7 +322,7 @@ export interface AgentHierarchyGroup {
      * <p>The Amazon Resource Name (ARN) of the group.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
 }
 /**
  * <p>A structure that defines search criteria for contacts using agent hierarchy group levels.
@@ -335,27 +335,27 @@ export interface AgentHierarchyGroups {
      * <p>The identifiers for level 1 hierarchy groups.</p>
      * @public
      */
-    L1Ids?: string[];
+    L1Ids?: string[] | undefined;
     /**
      * <p>The identifiers for level 2 hierarchy groups.</p>
      * @public
      */
-    L2Ids?: string[];
+    L2Ids?: string[] | undefined;
     /**
      * <p>The identifiers for level 3 hierarchy groups.</p>
      * @public
      */
-    L3Ids?: string[];
+    L3Ids?: string[] | undefined;
     /**
      * <p>The identifiers for level 4 hierarchy groups.</p>
      * @public
      */
-    L4Ids?: string[];
+    L4Ids?: string[] | undefined;
     /**
      * <p>The identifiers for level 5 hierarchy groups.</p>
      * @public
      */
-    L5Ids?: string[];
+    L5Ids?: string[] | undefined;
 }
 /**
  * @public
@@ -391,12 +391,12 @@ export interface ParticipantCapabilities {
      *    call.</p>
      * @public
      */
-    Video?: VideoCapability;
+    Video?: VideoCapability | undefined;
     /**
      * <p>The screen sharing capability that is enabled for the participant. <code>SEND</code> indicates the participant can share their screen.</p>
      * @public
      */
-    ScreenShare?: ScreenShareCapability;
+    ScreenShare?: ScreenShareCapability | undefined;
 }
 /**
  * <p>Information regarding the device.</p>
@@ -407,17 +407,17 @@ export interface DeviceInfo {
      * <p>Name of the platform that the participant used for the call.</p>
      * @public
      */
-    PlatformName?: string;
+    PlatformName?: string | undefined;
     /**
      * <p>Version of the platform that the participant used for the call.</p>
      * @public
      */
-    PlatformVersion?: string;
+    PlatformVersion?: string | undefined;
     /**
      * <p>Operating system that the participant used for the call.</p>
      * @public
      */
-    OperatingSystem?: string;
+    OperatingSystem?: string | undefined;
 }
 /**
  * <p>Information about the agent hierarchy. Hierarchies can be configured with up to five
@@ -429,27 +429,27 @@ export interface HierarchyGroups {
      * <p>The group at level one of the agent hierarchy.</p>
      * @public
      */
-    Level1?: AgentHierarchyGroup;
+    Level1?: AgentHierarchyGroup | undefined;
     /**
      * <p>The group at level two of the agent hierarchy.</p>
      * @public
      */
-    Level2?: AgentHierarchyGroup;
+    Level2?: AgentHierarchyGroup | undefined;
     /**
      * <p>The group at level three of the agent hierarchy.</p>
      * @public
      */
-    Level3?: AgentHierarchyGroup;
+    Level3?: AgentHierarchyGroup | undefined;
     /**
      * <p>The group at level four of the agent hierarchy.</p>
      * @public
      */
-    Level4?: AgentHierarchyGroup;
+    Level4?: AgentHierarchyGroup | undefined;
     /**
      * <p>The group at level five of the agent hierarchy.</p>
      * @public
      */
-    Level5?: AgentHierarchyGroup;
+    Level5?: AgentHierarchyGroup | undefined;
 }
 /**
  * <p>Information about the agent who accepted the contact.</p>
@@ -460,34 +460,34 @@ export interface AgentInfo {
      * <p>The identifier of the agent who accepted the contact.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The timestamp when the contact was connected to the agent.</p>
      * @public
      */
-    ConnectedToAgentTimestamp?: Date;
+    ConnectedToAgentTimestamp?: Date | undefined;
     /**
      * <p>Agent pause duration for a contact in seconds.</p>
      * @public
      */
-    AgentPauseDurationInSeconds?: number;
+    AgentPauseDurationInSeconds?: number | undefined;
     /**
      * <p>The agent hierarchy groups for the agent.</p>
      * @public
      */
-    HierarchyGroups?: HierarchyGroups;
+    HierarchyGroups?: HierarchyGroups | undefined;
     /**
      * <p>Information regarding Agent’s device.</p>
      * @public
      */
-    DeviceInfo?: DeviceInfo;
+    DeviceInfo?: DeviceInfo | undefined;
     /**
      * <p>The configuration for the allowed video and screen sharing capabilities for participants present over the
      *    call. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html">Set up in-app, web,
      *     video calling, and screen sharing capabilities</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    Capabilities?: ParticipantCapabilities;
+    Capabilities?: ParticipantCapabilities | undefined;
 }
 /**
  * <p>Contains information for score and potential quality issues for Audio</p>
@@ -498,7 +498,7 @@ export interface AudioQualityMetricsInfo {
      * <p>Number measuring the estimated quality of the media connection.</p>
      * @public
      */
-    QualityScore?: number;
+    QualityScore?: number | undefined;
     /**
      * <p>List of potential issues causing degradation of quality on a media connection. If the
      *    service did not detect any potential quality issues the list is empty.</p>
@@ -507,7 +507,7 @@ export interface AudioQualityMetricsInfo {
      *          </p>
      * @public
      */
-    PotentialQualityIssues?: string[];
+    PotentialQualityIssues?: string[] | undefined;
 }
 /**
  * <p>Information about the quality of the Agent's media connection</p>
@@ -518,7 +518,7 @@ export interface AgentQualityMetrics {
      * <p>Information about the audio quality of the Agent</p>
      * @public
      */
-    Audio?: AudioQualityMetricsInfo;
+    Audio?: AudioQualityMetricsInfo | undefined;
 }
 /**
  * <p>Can be used to define a list of preferred agents to target the contact to within the queue.
@@ -531,7 +531,7 @@ export interface AgentsCriteria {
      * <p>An object to specify a list of agents, by user ID.</p>
      * @public
      */
-    AgentIds?: string[];
+    AgentIds?: string[] | undefined;
 }
 /**
  * @public
@@ -567,52 +567,52 @@ export interface AgentStatus {
      * <p>The Amazon Resource Name (ARN) of the agent status.</p>
      * @public
      */
-    AgentStatusARN?: string;
+    AgentStatusARN?: string | undefined;
     /**
      * <p>The identifier of the agent status.</p>
      * @public
      */
-    AgentStatusId?: string;
+    AgentStatusId?: string | undefined;
     /**
      * <p>The name of the agent status.</p>
      * @public
      */
-    Name?: string;
+    Name?: string | undefined;
     /**
      * <p>The description of the agent status.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The type of agent status.</p>
      * @public
      */
-    Type?: AgentStatusType;
+    Type?: AgentStatusType | undefined;
     /**
      * <p>The display order of the agent status.</p>
      * @public
      */
-    DisplayOrder?: number;
+    DisplayOrder?: number | undefined;
     /**
      * <p>The state of the agent status.</p>
      * @public
      */
-    State?: AgentStatusState;
+    State?: AgentStatusState | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>The timestamp when this resource was last modified.</p>
      * @public
      */
-    LastModifiedTime?: Date;
+    LastModifiedTime?: Date | undefined;
     /**
      * <p>The Amazon Web Services Region where this resource was last modified.</p>
      * @public
      */
-    LastModifiedRegion?: string;
+    LastModifiedRegion?: string | undefined;
 }
 /**
  * <p>Information about the agent's status.</p>
@@ -623,17 +623,17 @@ export interface AgentStatusReference {
      * <p>The start timestamp of the agent's status.</p>
      * @public
      */
-    StatusStartTimestamp?: Date;
+    StatusStartTimestamp?: Date | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the agent's status.</p>
      * @public
      */
-    StatusArn?: string;
+    StatusArn?: string | undefined;
     /**
      * <p>The name of the agent status.</p>
      * @public
      */
-    StatusName?: string;
+    StatusName?: string | undefined;
 }
 /**
  * @public
@@ -657,17 +657,17 @@ export interface StringCondition {
      * <p>The name of the field in the string condition.</p>
      * @public
      */
-    FieldName?: string;
+    FieldName?: string | undefined;
     /**
      * <p>The value of the string.</p>
      * @public
      */
-    Value?: string;
+    Value?: string | undefined;
     /**
      * <p>The type of comparison to be made when evaluating the string condition.</p>
      * @public
      */
-    ComparisonType?: StringComparisonType;
+    ComparisonType?: StringComparisonType | undefined;
 }
 /**
  * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE
@@ -679,12 +679,12 @@ export interface TagCondition {
      * <p>The tag key in the tag condition.</p>
      * @public
      */
-    TagKey?: string;
+    TagKey?: string | undefined;
     /**
      * <p>The tag value in the tag condition.</p>
      * @public
      */
-    TagValue?: string;
+    TagValue?: string | undefined;
 }
 /**
  * <p>A list of conditions which would be applied together with an <code>AND</code>
@@ -696,7 +696,7 @@ export interface CommonAttributeAndCondition {
      * <p>A leaf node condition which can be used to specify a tag condition.</p>
      * @public
      */
-    TagConditions?: TagCondition[];
+    TagConditions?: TagCondition[] | undefined;
 }
 /**
  * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.
@@ -719,19 +719,19 @@ export interface ControlPlaneAttributeFilter {
      *    condition.</p>
      * @public
      */
-    OrConditions?: CommonAttributeAndCondition[];
+    OrConditions?: CommonAttributeAndCondition[] | undefined;
     /**
      * <p>A list of conditions which would be applied together with an <code>AND</code>
      *    condition.</p>
      * @public
      */
-    AndCondition?: CommonAttributeAndCondition;
+    AndCondition?: CommonAttributeAndCondition | undefined;
     /**
      * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE
      *     BPO = 123</code>. </p>
      * @public
      */
-    TagCondition?: TagCondition;
+    TagCondition?: TagCondition | undefined;
 }
 /**
  * <p>Filters to be applied to search results.</p>
@@ -753,7 +753,7 @@ export interface AgentStatusSearchFilter {
      *          </ul>
      * @public
      */
-    AttributeFilter?: ControlPlaneAttributeFilter;
+    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
 }
 /**
  * <p>Summary information for an agent status.</p>
@@ -764,32 +764,32 @@ export interface AgentStatusSummary {
      * <p>The identifier for an agent status.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the agent status.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
     /**
      * <p>The name of the agent status.</p>
      * @public
      */
-    Name?: string;
+    Name?: string | undefined;
     /**
      * <p>The type of the agent status.</p>
      * @public
      */
-    Type?: AgentStatusType;
+    Type?: AgentStatusType | undefined;
     /**
      * <p>The timestamp when this resource was last modified.</p>
      * @public
      */
-    LastModifiedTime?: Date;
+    LastModifiedTime?: Date | undefined;
     /**
      * <p>The Amazon Web Services Region where this resource was last modified.</p>
      * @public
      */
-    LastModifiedRegion?: string;
+    LastModifiedRegion?: string | undefined;
 }
 /**
  * <p>Information about the capabilities enabled for participants of the contact.</p>
@@ -800,12 +800,12 @@ export interface AllowedCapabilities {
      * <p>Information about the customer's video sharing capabilities.</p>
      * @public
      */
-    Customer?: ParticipantCapabilities;
+    Customer?: ParticipantCapabilities | undefined;
     /**
      * <p>Information about the agent's video sharing capabilities.</p>
      * @public
      */
-    Agent?: ParticipantCapabilities;
+    Agent?: ParticipantCapabilities | undefined;
 }
 /**
  * @public
@@ -838,7 +838,7 @@ export interface AssociateAnalyticsDataSetRequest {
      *    the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.</p>
      * @public
      */
-    TargetAccountId?: string;
+    TargetAccountId?: string | undefined;
 }
 /**
  * @public
@@ -848,22 +848,22 @@ export interface AssociateAnalyticsDataSetResponse {
      * <p>The identifier of the dataset that was associated.</p>
      * @public
      */
-    DataSetId?: string;
+    DataSetId?: string | undefined;
     /**
      * <p>The identifier of the target account. </p>
      * @public
      */
-    TargetAccountId?: string;
+    TargetAccountId?: string | undefined;
     /**
      * <p>The Resource Access Manager share ID that is generated.</p>
      * @public
      */
-    ResourceShareId?: string;
+    ResourceShareId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the Resource Access Manager share. </p>
      * @public
      */
-    ResourceShareArn?: string;
+    ResourceShareArn?: string | undefined;
 }
 /**
  * @public
@@ -919,12 +919,12 @@ export declare class InvalidRequestException extends __BaseException {
      * <p>The message about the request.</p>
      * @public
      */
-    Message?: string;
+    Message?: string | undefined;
     /**
      * <p>Reason why the request was invalid.</p>
      * @public
      */
-    Reason?: InvalidRequestExceptionReason;
+    Reason?: InvalidRequestExceptionReason | undefined;
     /**
      * @internal
      */
@@ -952,7 +952,7 @@ export interface AssociateApprovedOriginRequest {
 export declare class ServiceQuotaExceededException extends __BaseException {
     readonly name: "ServiceQuotaExceededException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -983,7 +983,7 @@ export interface LexV2Bot {
      * <p>The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.</p>
      * @public
      */
-    AliasArn?: string;
+    AliasArn?: string | undefined;
 }
 /**
  * @public
@@ -998,12 +998,12 @@ export interface AssociateBotRequest {
      * <p>Configuration information of an Amazon Lex bot.</p>
      * @public
      */
-    LexBot?: LexBot;
+    LexBot?: LexBot | undefined;
     /**
      * <p>The Amazon Lex V2 bot to associate with the instance.</p>
      * @public
      */
-    LexV2Bot?: LexV2Bot;
+    LexV2Bot?: LexV2Bot | undefined;
 }
 /**
  * <p>The allowed limit for the resource has been exceeded.</p>
@@ -1016,7 +1016,7 @@ export declare class LimitExceededException extends __BaseException {
      * <p>The message about the limit.</p>
      * @public
      */
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -1085,7 +1085,7 @@ export interface AssociateDefaultVocabularyRequest {
      * <p>The identifier of the custom vocabulary. If this is empty, the default is set to none.</p>
      * @public
      */
-    VocabularyId?: string;
+    VocabularyId?: string | undefined;
 }
 /**
  * @public
@@ -1253,7 +1253,7 @@ export interface S3Config {
      * <p>The Amazon S3 encryption configuration.</p>
      * @public
      */
-    EncryptionConfig?: EncryptionConfig;
+    EncryptionConfig?: EncryptionConfig | undefined;
 }
 /**
  * @public
@@ -1278,7 +1278,7 @@ export interface InstanceStorageConfig {
      * <p>The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.</p>
      * @public
      */
-    AssociationId?: string;
+    AssociationId?: string | undefined;
     /**
      * <p>A valid storage type.</p>
      * @public
@@ -1289,22 +1289,22 @@ export interface InstanceStorageConfig {
      *    configuration.</p>
      * @public
      */
-    S3Config?: S3Config;
+    S3Config?: S3Config | undefined;
     /**
      * <p>The configuration of the Kinesis video stream.</p>
      * @public
      */
-    KinesisVideoStreamConfig?: KinesisVideoStreamConfig;
+    KinesisVideoStreamConfig?: KinesisVideoStreamConfig | undefined;
     /**
      * <p>The configuration of the Kinesis data stream.</p>
      * @public
      */
-    KinesisStreamConfig?: KinesisStreamConfig;
+    KinesisStreamConfig?: KinesisStreamConfig | undefined;
     /**
      * <p>The configuration of the Kinesis Firehose delivery stream.</p>
      * @public
      */
-    KinesisFirehoseConfig?: KinesisFirehoseConfig;
+    KinesisFirehoseConfig?: KinesisFirehoseConfig | undefined;
 }
 /**
  * @public
@@ -1353,7 +1353,7 @@ export interface AssociateInstanceStorageConfigResponse {
      * <p>The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.</p>
      * @public
      */
-    AssociationId?: string;
+    AssociationId?: string | undefined;
 }
 /**
  * @public
@@ -1512,7 +1512,7 @@ export interface AssociateSecurityKeyResponse {
      * <p>The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.</p>
      * @public
      */
-    AssociationId?: string;
+    AssociationId?: string | undefined;
 }
 /**
  * @public
@@ -1603,7 +1603,7 @@ export interface BatchAssociateAnalyticsDataSetRequest {
      *    the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.</p>
      * @public
      */
-    TargetAccountId?: string;
+    TargetAccountId?: string | undefined;
 }
 /**
  * <p>This API is in preview release for Amazon Connect and is subject to change.</p>
@@ -1617,22 +1617,22 @@ export interface AnalyticsDataAssociationResult {
      * <p>The identifier of the dataset.</p>
      * @public
      */
-    DataSetId?: string;
+    DataSetId?: string | undefined;
     /**
      * <p>The identifier of the target account. </p>
      * @public
      */
-    TargetAccountId?: string;
+    TargetAccountId?: string | undefined;
     /**
      * <p>The Resource Access Manager share ID.</p>
      * @public
      */
-    ResourceShareId?: string;
+    ResourceShareId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the Resource Access Manager share. </p>
      * @public
      */
-    ResourceShareArn?: string;
+    ResourceShareArn?: string | undefined;
 }
 /**
  * <p>This API is in preview release for Amazon Connect and is subject to change.</p>
@@ -1644,12 +1644,12 @@ export interface ErrorResult {
      * <p>The error code.</p>
      * @public
      */
-    ErrorCode?: string;
+    ErrorCode?: string | undefined;
     /**
      * <p>The corresponding error message for the error code.</p>
      * @public
      */
-    ErrorMessage?: string;
+    ErrorMessage?: string | undefined;
 }
 /**
  * @public
@@ -1661,13 +1661,13 @@ export interface BatchAssociateAnalyticsDataSetResponse {
      *    <code>ResourceShareArn</code>. </p>
      * @public
      */
-    Created?: AnalyticsDataAssociationResult[];
+    Created?: AnalyticsDataAssociationResult[] | undefined;
     /**
      * <p>A list of errors for datasets that aren't successfully associated with the target
      *    account.</p>
      * @public
      */
-    Errors?: ErrorResult[];
+    Errors?: ErrorResult[] | undefined;
 }
 /**
  * @public
@@ -1688,7 +1688,7 @@ export interface BatchDisassociateAnalyticsDataSetRequest {
      *    the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.</p>
      * @public
      */
-    TargetAccountId?: string;
+    TargetAccountId?: string | undefined;
 }
 /**
  * @public
@@ -1698,12 +1698,12 @@ export interface BatchDisassociateAnalyticsDataSetResponse {
      * <p>An array of successfully disassociated dataset identifiers.</p>
      * @public
      */
-    Deleted?: string[];
+    Deleted?: string[] | undefined;
     /**
      * <p>A list of errors for any datasets not successfully removed.</p>
      * @public
      */
-    Errors?: ErrorResult[];
+    Errors?: ErrorResult[] | undefined;
 }
 /**
  * @public
@@ -1739,17 +1739,17 @@ export interface AttachedFileError {
      * <p> Status code describing the failure. </p>
      * @public
      */
-    ErrorCode?: string;
+    ErrorCode?: string | undefined;
     /**
      * <p>Why the attached file couldn't be retrieved. </p>
      * @public
      */
-    ErrorMessage?: string;
+    ErrorMessage?: string | undefined;
     /**
      * <p>The unique identifier of the attached file resource.</p>
      * @public
      */
-    FileId?: string;
+    FileId?: string | undefined;
 }
 /**
  * <p>Information on the identity that created the file.</p>
@@ -1860,12 +1860,12 @@ export interface AttachedFile {
      * <p>Represents the identity that created the file.</p>
      * @public
      */
-    CreatedBy?: CreatedByInfo;
+    CreatedBy?: CreatedByInfo | undefined;
     /**
      * <p>The use case for the file.</p>
      * @public
      */
-    FileUseCaseType?: FileUseCaseType;
+    FileUseCaseType?: FileUseCaseType | undefined;
     /**
      * <p>The resource to which the attached file is (being) uploaded to. <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html">Cases</a> are the only
      *    current supported resource.</p>
@@ -1874,13 +1874,13 @@ export interface AttachedFile {
      *          </note>
      * @public
      */
-    AssociatedResourceArn?: string;
+    AssociatedResourceArn?: string | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, <code>\{
      *     "Tags": \{"key1":"value1", "key2":"value2"\} \}</code>.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -1890,12 +1890,12 @@ export interface BatchGetAttachedFileMetadataResponse {
      * <p>List of attached files that were successfully retrieved. </p>
      * @public
      */
-    Files?: AttachedFile[];
+    Files?: AttachedFile[] | undefined;
     /**
      * <p>List of errors of attached files that could not be retrieved. </p>
      * @public
      */
-    Errors?: AttachedFileError[];
+    Errors?: AttachedFileError[] | undefined;
 }
 /**
  * @public
@@ -1926,7 +1926,7 @@ export interface BatchGetFlowAssociationRequest {
      * <p>The type of resource association.</p>
      * @public
      */
-    ResourceType?: ListFlowAssociationResourceType;
+    ResourceType?: ListFlowAssociationResourceType | undefined;
 }
 /**
  * <p>Information about flow associations.</p>
@@ -1937,17 +1937,17 @@ export interface FlowAssociationSummary {
      * <p>The identifier of the resource.</p>
      * @public
      */
-    ResourceId?: string;
+    ResourceId?: string | undefined;
     /**
      * <p>The identifier of the flow.</p>
      * @public
      */
-    FlowId?: string;
+    FlowId?: string | undefined;
     /**
      * <p>The type of resource association.</p>
      * @public
      */
-    ResourceType?: ListFlowAssociationResourceType;
+    ResourceType?: ListFlowAssociationResourceType | undefined;
 }
 /**
  * @public
@@ -1957,7 +1957,7 @@ export interface BatchGetFlowAssociationResponse {
      * <p>Information about flow associations.</p>
      * @public
      */
-    FlowAssociationSummaryList?: FlowAssociationSummary[];
+    FlowAssociationSummaryList?: FlowAssociationSummary[] | undefined;
 }
 /**
  * <p>Information associated with a campaign.</p>
@@ -1968,7 +1968,7 @@ export interface Campaign {
      * <p>A unique identifier for a campaign.</p>
      * @public
      */
-    CampaignId?: string;
+    CampaignId?: string | undefined;
 }
 /**
  * @public
@@ -1993,12 +1993,12 @@ export interface Endpoint {
      * <p>Type of the endpoint.</p>
      * @public
      */
-    Type?: EndpointType;
+    Type?: EndpointType | undefined;
     /**
      * <p>Address of the endpoint.</p>
      * @public
      */
-    Address?: string;
+    Address?: string | undefined;
 }
 /**
  * <p>Request object with information to create a contact.</p>
@@ -2010,33 +2010,33 @@ export interface ContactDataRequest {
      *    initiated for the campaign.</p>
      * @public
      */
-    SystemEndpoint?: Endpoint;
+    SystemEndpoint?: Endpoint | undefined;
     /**
      * <p>Endpoint of the customer for which contact will be initiated.</p>
      * @public
      */
-    CustomerEndpoint?: Endpoint;
+    CustomerEndpoint?: Endpoint | undefined;
     /**
      * <p>Identifier to uniquely identify individual requests in the batch.</p>
      * @public
      */
-    RequestIdentifier?: string;
+    RequestIdentifier?: string | undefined;
     /**
      * <p>The identifier of the queue associated with the Amazon Connect instance in which
      *    contacts that are created will be queued.</p>
      * @public
      */
-    QueueId?: string;
+    QueueId?: string | undefined;
     /**
      * <p>List of attributes to be stored in a contact.</p>
      * @public
      */
-    Attributes?: Record<string, string>;
+    Attributes?: Record<string, string> | undefined;
     /**
      * <p>Structure to store information associated with a campaign.</p>
      * @public
      */
-    Campaign?: Campaign;
+    Campaign?: Campaign | undefined;
 }
 /**
  * @public
@@ -2049,7 +2049,7 @@ export interface BatchPutContactRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
@@ -2091,17 +2091,17 @@ export interface FailedRequest {
      *    contact.</p>
      * @public
      */
-    RequestIdentifier?: string;
+    RequestIdentifier?: string | undefined;
     /**
      * <p>Reason code for the failure.</p>
      * @public
      */
-    FailureReasonCode?: FailureReasonCode;
+    FailureReasonCode?: FailureReasonCode | undefined;
     /**
      * <p>Why the request to create a contact failed.</p>
      * @public
      */
-    FailureReasonMessage?: string;
+    FailureReasonMessage?: string | undefined;
 }
 /**
  * <p>Request for which contact was successfully created.</p>
@@ -2113,12 +2113,12 @@ export interface SuccessfulRequest {
      *    contact.</p>
      * @public
      */
-    RequestIdentifier?: string;
+    RequestIdentifier?: string | undefined;
     /**
      * <p>The contactId of the contact that was created successfully.</p>
      * @public
      */
-    ContactId?: string;
+    ContactId?: string | undefined;
 }
 /**
  * @public
@@ -2128,12 +2128,12 @@ export interface BatchPutContactResponse {
      * <p>List of requests for which contact was successfully created.</p>
      * @public
      */
-    SuccessfulRequestList?: SuccessfulRequest[];
+    SuccessfulRequestList?: SuccessfulRequest[] | undefined;
     /**
      * <p>List of requests for which contact creation failed.</p>
      * @public
      */
-    FailedRequestList?: FailedRequest[];
+    FailedRequestList?: FailedRequest[] | undefined;
 }
 /**
  * <p>An entity with the same name already exists.</p>
@@ -2142,7 +2142,7 @@ export interface BatchPutContactResponse {
 export declare class IdempotencyException extends __BaseException {
     readonly name: "IdempotencyException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -2156,14 +2156,14 @@ export interface ClaimPhoneNumberRequest {
      * <p>The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone number inbound traffic is routed through. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
      * @public
      */
-    TargetArn?: string;
+    TargetArn?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance that phone numbers are claimed to. You
      *    can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the
      *     instance ID</a> in the Amazon Resource Name (ARN) of the instance. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
      * @public
      */
-    InstanceId?: string;
+    InstanceId?: string | undefined;
     /**
      * <p>The phone number you want to claim. Phone numbers are formatted <code>[+] [country code]
      *     [subscriber number including area code]</code>.</p>
@@ -2174,12 +2174,12 @@ export interface ClaimPhoneNumberRequest {
      * <p>The description of the phone number.</p>
      * @public
      */
-    PhoneNumberDescription?: string;
+    PhoneNumberDescription?: string | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
      *             request. If not provided, the Amazon Web Services
@@ -2189,7 +2189,7 @@ export interface ClaimPhoneNumberRequest {
      *          </p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
@@ -2199,12 +2199,12 @@ export interface ClaimPhoneNumberResponse {
      * <p>A unique identifier for the phone number.</p>
      * @public
      */
-    PhoneNumberId?: string;
+    PhoneNumberId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the phone number.</p>
      * @public
      */
-    PhoneNumberArn?: string;
+    PhoneNumberArn?: string | undefined;
 }
 /**
  * Request to CompleteAttachedFileUpload API
@@ -2255,7 +2255,7 @@ export interface CreateAgentStatusRequest {
      * <p>The description of the status.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The state of the status.</p>
      * @public
@@ -2265,12 +2265,12 @@ export interface CreateAgentStatusRequest {
      * <p>The display order of the status.</p>
      * @public
      */
-    DisplayOrder?: number;
+    DisplayOrder?: number | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -2280,12 +2280,12 @@ export interface CreateAgentStatusResponse {
      * <p>The Amazon Resource Name (ARN) of the agent status.</p>
      * @public
      */
-    AgentStatusARN?: string;
+    AgentStatusARN?: string | undefined;
     /**
      * <p>The identifier of the agent status.</p>
      * @public
      */
-    AgentStatusId?: string;
+    AgentStatusId?: string | undefined;
 }
 /**
  * <p>A resource with the specified name already exists.</p>
@@ -2294,7 +2294,7 @@ export interface CreateAgentStatusResponse {
 export declare class DuplicateResourceException extends __BaseException {
     readonly name: "DuplicateResourceException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -2355,7 +2355,7 @@ export interface CreateContactFlowRequest {
      * <p>The description of the flow. </p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The JSON string that represents the content of the flow. For an example, see <a href="https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html">Example
      *     flow in Amazon Connect Flow language</a>. </p>
@@ -2370,12 +2370,12 @@ export interface CreateContactFlowRequest {
      *    <code>PUBLISHED</code>.</p>
      * @public
      */
-    Status?: ContactFlowStatus;
+    Status?: ContactFlowStatus | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -2385,12 +2385,12 @@ export interface CreateContactFlowResponse {
      * <p>The identifier of the flow.</p>
      * @public
      */
-    ContactFlowId?: string;
+    ContactFlowId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the flow.</p>
      * @public
      */
-    ContactFlowArn?: string;
+    ContactFlowArn?: string | undefined;
 }
 /**
  * <p>Information about a problem detail.</p>
@@ -2401,7 +2401,7 @@ export interface ProblemDetail {
      * <p>The problem detail's message.</p>
      * @public
      */
-    message?: string;
+    message?: string | undefined;
 }
 /**
  * <p>The flow is not valid.</p>
@@ -2414,7 +2414,7 @@ export declare class InvalidContactFlowException extends __BaseException {
      * <p>The problems with the flow. Please fix before trying again.</p>
      * @public
      */
-    problems?: ProblemDetail[];
+    problems?: ProblemDetail[] | undefined;
     /**
      * @internal
      */
@@ -2438,7 +2438,7 @@ export interface CreateContactFlowModuleRequest {
      * <p>The description of the flow module. </p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The JSON string that represents the content of the flow. For an example, see <a href="https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html">Example
      *     flow in Amazon Connect Flow language</a>. </p>
@@ -2449,7 +2449,7 @@ export interface CreateContactFlowModuleRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
      *             request. If not provided, the Amazon Web Services
@@ -2457,7 +2457,7 @@ export interface CreateContactFlowModuleRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
@@ -2467,12 +2467,12 @@ export interface CreateContactFlowModuleResponse {
      * <p>The identifier of the flow module.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the flow module.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
 }
 /**
  * <p>The problems with the module. Please fix before trying again.</p>
@@ -2481,7 +2481,7 @@ export interface CreateContactFlowModuleResponse {
 export declare class InvalidContactFlowModuleException extends __BaseException {
     readonly name: "InvalidContactFlowModuleException";
     readonly $fault: "client";
-    Problems?: ProblemDetail[];
+    Problems?: ProblemDetail[] | undefined;
     /**
      * @internal
      */
@@ -2597,13 +2597,13 @@ export interface EvaluationFormNumericQuestionOption {
      * <p>The score assigned to answer values within the range option.</p>
      * @public
      */
-    Score?: number;
+    Score?: number | undefined;
     /**
      * <p>The flag to mark the option as automatic fail. If an automatic fail answer is provided, the
      *    overall evaluation gets a score of 0.</p>
      * @public
      */
-    AutomaticFail?: boolean;
+    AutomaticFail?: boolean | undefined;
 }
 /**
  * <p>Information about properties for a numeric question in an evaluation form.</p>
@@ -2624,12 +2624,12 @@ export interface EvaluationFormNumericQuestionProperties {
      * <p>The scoring options of the numeric question.</p>
      * @public
      */
-    Options?: EvaluationFormNumericQuestionOption[];
+    Options?: EvaluationFormNumericQuestionOption[] | undefined;
     /**
      * <p>The automation properties of the numeric question.</p>
      * @public
      */
-    Automation?: EvaluationFormNumericQuestionAutomation;
+    Automation?: EvaluationFormNumericQuestionAutomation | undefined;
 }
 /**
  * @public
@@ -2715,7 +2715,7 @@ export interface EvaluationFormSingleSelectQuestionAutomation {
      *    criteria.</p>
      * @public
      */
-    DefaultOptionRefId?: string;
+    DefaultOptionRefId?: string | undefined;
 }
 /**
  * @public
@@ -2749,13 +2749,13 @@ export interface EvaluationFormSingleSelectQuestionOption {
      * <p>The score assigned to the answer option.</p>
      * @public
      */
-    Score?: number;
+    Score?: number | undefined;
     /**
      * <p>The flag to mark the option as automatic fail. If an automatic fail answer is provided, the
      *    overall evaluation gets a score of 0.</p>
      * @public
      */
-    AutomaticFail?: boolean;
+    AutomaticFail?: boolean | undefined;
 }
 /**
  * <p>Information about the options in single select questions.</p>
@@ -2771,12 +2771,12 @@ export interface EvaluationFormSingleSelectQuestionProperties {
      * <p>The display mode of the single select question.</p>
      * @public
      */
-    DisplayAs?: EvaluationFormSingleSelectQuestionDisplayMode;
+    DisplayAs?: EvaluationFormSingleSelectQuestionDisplayMode | undefined;
     /**
      * <p>The display mode of the single select question.</p>
      * @public
      */
-    Automation?: EvaluationFormSingleSelectQuestionAutomation;
+    Automation?: EvaluationFormSingleSelectQuestionAutomation | undefined;
 }
 /**
  * <p>Information about properties for a question in an evaluation form. The question type
@@ -2835,7 +2835,7 @@ export interface EvaluationFormQuestion {
      * <p>The instructions of the section.</p>
      * @public
      */
-    Instructions?: string;
+    Instructions?: string | undefined;
     /**
      * <p>The identifier of the question. An identifier must be unique within the evaluation
      *    form.</p>
@@ -2846,7 +2846,7 @@ export interface EvaluationFormQuestion {
      * <p>The flag to enable not applicable answers to the question.</p>
      * @public
      */
-    NotApplicableEnabled?: boolean;
+    NotApplicableEnabled?: boolean | undefined;
     /**
      * <p>The type of the question.</p>
      * @public
@@ -2857,12 +2857,12 @@ export interface EvaluationFormQuestion {
      *    properties.</p>
      * @public
      */
-    QuestionTypeProperties?: EvaluationFormQuestionTypeProperties;
+    QuestionTypeProperties?: EvaluationFormQuestionTypeProperties | undefined;
     /**
      * <p>The scoring weight of the section.</p>
      * @public
      */
-    Weight?: number;
+    Weight?: number | undefined;
 }
 /**
  * @public
@@ -2991,7 +2991,7 @@ export interface CreateHoursOfOperationRequest {
      * <p>The description of the hours of operation.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The time zone of the hours of operation.</p>
      * @public
@@ -3006,7 +3006,7 @@ export interface CreateHoursOfOperationRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3016,12 +3016,12 @@ export interface CreateHoursOfOperationResponse {
      * <p>The identifier for the hours of operation.</p>
      * @public
      */
-    HoursOfOperationId?: string;
+    HoursOfOperationId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the hours of operation.</p>
      * @public
      */
-    HoursOfOperationArn?: string;
+    HoursOfOperationArn?: string | undefined;
 }
 /**
  * @public
@@ -3044,7 +3044,7 @@ export interface CreateInstanceRequest {
      * <p>The idempotency token.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>The type of identity management for your Amazon Connect users.</p>
      * @public
@@ -3054,12 +3054,12 @@ export interface CreateInstanceRequest {
      * <p>The name for your instance.</p>
      * @public
      */
-    InstanceAlias?: string;
+    InstanceAlias?: string | undefined;
     /**
      * <p>The identifier for the directory.</p>
      * @public
      */
-    DirectoryId?: string;
+    DirectoryId?: string | undefined;
     /**
      * <p>Your contact center handles incoming contacts.</p>
      * @public
@@ -3075,7 +3075,7 @@ export interface CreateInstanceRequest {
      *     "tags": \{"key1":"value1", "key2":"value2"\} \}</code>.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3085,12 +3085,12 @@ export interface CreateInstanceResponse {
      * <p>The identifier for the instance.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
 }
 /**
  * @public
@@ -3151,22 +3151,22 @@ export interface CreateIntegrationAssociationRequest {
      * <p>The URL for the external application. This field is only required for the EVENT integration type.</p>
      * @public
      */
-    SourceApplicationUrl?: string;
+    SourceApplicationUrl?: string | undefined;
     /**
      * <p>The name of the external application. This field is only required for the EVENT integration type.</p>
      * @public
      */
-    SourceApplicationName?: string;
+    SourceApplicationName?: string | undefined;
     /**
      * <p>The type of the data source. This field is only required for the EVENT integration type.</p>
      * @public
      */
-    SourceType?: SourceType;
+    SourceType?: SourceType | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3176,12 +3176,12 @@ export interface CreateIntegrationAssociationResponse {
      * <p>The identifier for the integration association.</p>
      * @public
      */
-    IntegrationAssociationId?: string;
+    IntegrationAssociationId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the association.</p>
      * @public
      */
-    IntegrationAssociationArn?: string;
+    IntegrationAssociationArn?: string | undefined;
 }
 /**
  * @public
@@ -3207,12 +3207,12 @@ export interface ParticipantDetailsToAdd {
      * <p>The role of the participant being added.</p>
      * @public
      */
-    ParticipantRole?: ParticipantRole;
+    ParticipantRole?: ParticipantRole | undefined;
     /**
      * <p>The display name of the participant.</p>
      * @public
      */
-    DisplayName?: string;
+    DisplayName?: string | undefined;
 }
 /**
  * @public
@@ -3235,7 +3235,7 @@ export interface CreateParticipantRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>Information identifying the participant.</p>
      *          <important>
@@ -3257,13 +3257,13 @@ export interface ParticipantTokenCredentials {
      *    participant. </p>
      * @public
      */
-    ParticipantToken?: string;
+    ParticipantToken?: string | undefined;
     /**
      * <p>The expiration of the token. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ.
      *    For example, 2019-11-08T02:41:28.172Z.</p>
      * @public
      */
-    Expiry?: string;
+    Expiry?: string | undefined;
 }
 /**
  * @public
@@ -3274,13 +3274,13 @@ export interface CreateParticipantResponse {
      *    participant token is valid for the lifetime of a chat participant.</p>
      * @public
      */
-    ParticipantCredentials?: ParticipantTokenCredentials;
+    ParticipantCredentials?: ParticipantTokenCredentials | undefined;
     /**
      * <p>The identifier for a chat participant. The participantId for a chat participant is the same
      *    throughout the chat lifecycle.</p>
      * @public
      */
-    ParticipantId?: string;
+    ParticipantId?: string | undefined;
 }
 /**
  * @public
@@ -3418,7 +3418,7 @@ export interface CreatePersistentContactAssociationRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
@@ -3429,7 +3429,7 @@ export interface CreatePersistentContactAssociationResponse {
      *    for persistent chat.</p>
      * @public
      */
-    ContinuedFromContactId?: string;
+    ContinuedFromContactId?: string | undefined;
 }
 /**
  * <p>Information about values of a predefined attribute.</p>
@@ -3500,7 +3500,7 @@ export interface CreatePromptRequest {
      * <p>The description of the prompt.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The URI for the S3 bucket where the prompt is stored. You can provide S3 pre-signed URLs returned by the
      * <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetPromptFile.html">GetPromptFile</a>
@@ -3512,7 +3512,7 @@ export interface CreatePromptRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3522,12 +3522,12 @@ export interface CreatePromptResponse {
      * <p>The Amazon Resource Name (ARN) of the prompt.</p>
      * @public
      */
-    PromptARN?: string;
+    PromptARN?: string | undefined;
     /**
      * <p>A unique identifier for the prompt.</p>
      * @public
      */
-    PromptId?: string;
+    PromptId?: string | undefined;
 }
 /**
  * <p>The outbound caller ID name, number, and outbound whisper flow.</p>
@@ -3538,17 +3538,17 @@ export interface OutboundCallerConfig {
      * <p>The caller ID name.</p>
      * @public
      */
-    OutboundCallerIdName?: string;
+    OutboundCallerIdName?: string | undefined;
     /**
      * <p>The caller ID number.</p>
      * @public
      */
-    OutboundCallerIdNumberId?: string;
+    OutboundCallerIdNumberId?: string | undefined;
     /**
      * <p>The outbound whisper flow to be used during an outbound call.</p>
      * @public
      */
-    OutboundFlowId?: string;
+    OutboundFlowId?: string | undefined;
 }
 /**
  * @public
@@ -3568,12 +3568,12 @@ export interface CreateQueueRequest {
      * <p>The description of the queue.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The outbound caller ID name, number, and outbound whisper flow.</p>
      * @public
      */
-    OutboundCallerConfig?: OutboundCallerConfig;
+    OutboundCallerConfig?: OutboundCallerConfig | undefined;
     /**
      * <p>The identifier for the hours of operation.</p>
      * @public
@@ -3583,17 +3583,17 @@ export interface CreateQueueRequest {
      * <p>The maximum number of contacts that can be in the queue before it is considered full.</p>
      * @public
      */
-    MaxContacts?: number;
+    MaxContacts?: number | undefined;
     /**
      * <p>The quick connects available to agents who are working the queue.</p>
      * @public
      */
-    QuickConnectIds?: string[];
+    QuickConnectIds?: string[] | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3603,12 +3603,12 @@ export interface CreateQueueResponse {
      * <p>The Amazon Resource Name (ARN) of the queue.</p>
      * @public
      */
-    QueueArn?: string;
+    QueueArn?: string | undefined;
     /**
      * <p>The identifier for the queue.</p>
      * @public
      */
-    QueueId?: string;
+    QueueId?: string | undefined;
 }
 /**
  * <p>Contains information about a phone number for a quick connect.</p>
@@ -3683,17 +3683,17 @@ export interface QuickConnectConfig {
      * <p>The user configuration. This is required only if QuickConnectType is USER.</p>
      * @public
      */
-    UserConfig?: UserQuickConnectConfig;
+    UserConfig?: UserQuickConnectConfig | undefined;
     /**
      * <p>The queue configuration. This is required only if QuickConnectType is QUEUE.</p>
      * @public
      */
-    QueueConfig?: QueueQuickConnectConfig;
+    QueueConfig?: QueueQuickConnectConfig | undefined;
     /**
      * <p>The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.</p>
      * @public
      */
-    PhoneConfig?: PhoneNumberQuickConnectConfig;
+    PhoneConfig?: PhoneNumberQuickConnectConfig | undefined;
 }
 /**
  * @public
@@ -3713,7 +3713,7 @@ export interface CreateQuickConnectRequest {
      * <p>The description of the quick connect.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>Configuration settings for the quick connect.</p>
      * @public
@@ -3723,7 +3723,7 @@ export interface CreateQuickConnectRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -3733,12 +3733,12 @@ export interface CreateQuickConnectResponse {
      * <p>The Amazon Resource Name (ARN) for the quick connect. </p>
      * @public
      */
-    QuickConnectARN?: string;
+    QuickConnectARN?: string | undefined;
     /**
      * <p>The identifier for the quick connect. </p>
      * @public
      */
-    QuickConnectId?: string;
+    QuickConnectId?: string | undefined;
 }
 /**
  * @public
@@ -3790,7 +3790,7 @@ export interface MediaConcurrency {
      *    when they are currently working with a contact from a Voice channel.</p>
      * @public
      */
-    CrossChannelBehavior?: CrossChannelBehavior;
+    CrossChannelBehavior?: CrossChannelBehavior | undefined;
 }
 /**
  * @public
@@ -3826,7 +3826,7 @@ export interface CreateRoutingProfileRequest {
      *     quotas</a>. </p>
      * @public
      */
-    QueueConfigs?: RoutingProfileQueueConfig[];
+    QueueConfigs?: RoutingProfileQueueConfig[] | undefined;
     /**
      * <p>The channels that agents can handle in the Contact Control Panel (CCP) for this routing
      *    profile.</p>
@@ -3837,14 +3837,14 @@ export interface CreateRoutingProfileRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>Whether agents with this routing profile will have their routing order calculated based on
      *     <i>longest idle time</i> or <i>time since their last inbound
      *     contact</i>. </p>
      * @public
      */
-    AgentAvailabilityTimer?: AgentAvailabilityTimer;
+    AgentAvailabilityTimer?: AgentAvailabilityTimer | undefined;
 }
 /**
  * @public
@@ -3854,12 +3854,12 @@ export interface CreateRoutingProfileResponse {
      * <p>The Amazon Resource Name (ARN) of the routing profile.</p>
      * @public
      */
-    RoutingProfileArn?: string;
+    RoutingProfileArn?: string | undefined;
     /**
      * <p>The identifier of the routing profile.</p>
      * @public
      */
-    RoutingProfileId?: string;
+    RoutingProfileId?: string | undefined;
 }
 /**
  * <p>This action must be set if <code>TriggerEventSource</code> is one of the following values:
@@ -3887,22 +3887,22 @@ export interface FieldValueUnion {
      * <p>A Boolean number value type.</p>
      * @public
      */
-    BooleanValue?: boolean;
+    BooleanValue?: boolean | undefined;
     /**
      * <p>A Double number value type.</p>
      * @public
      */
-    DoubleValue?: number;
+    DoubleValue?: number | undefined;
     /**
      * <p>An empty value.</p>
      * @public
      */
-    EmptyValue?: EmptyFieldValue;
+    EmptyValue?: EmptyFieldValue | undefined;
     /**
      * <p>String value type.</p>
      * @public
      */
-    StringValue?: string;
+    StringValue?: string | undefined;
 }
 /**
  * <p>Object for case field values.</p>
@@ -3984,12 +3984,12 @@ export interface NotificationRecipientType {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}. Amazon Connect users with the specified tags will be notified.</p>
      * @public
      */
-    UserTags?: Record<string, string>;
+    UserTags?: Record<string, string> | undefined;
     /**
      * <p>A list of user IDs.</p>
      * @public
      */
-    UserIds?: string[];
+    UserIds?: string[] | undefined;
 }
 /**
  * <p>Information about the send notification action.</p>
@@ -4008,7 +4008,7 @@ export interface SendNotificationActionDefinition {
      * in the <i>Amazon Connect Administrators Guide</i>.</p>
      * @public
      */
-    Subject?: string;
+    Subject?: string | undefined;
     /**
      * <p>Notification content. Supports variable injection. For more information, see
      * <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-variable-injection.html">JSONPath reference</a>
@@ -4091,7 +4091,7 @@ export interface TaskActionDefinition {
      * in the <i>Amazon Connect Administrators Guide</i>.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The identifier of the flow.</p>
      * @public
@@ -4102,7 +4102,7 @@ export interface TaskActionDefinition {
      *    Otherwise, null. (Supports variable injection in the <code>Value</code> field.)</p>
      * @public
      */
-    References?: Record<string, Reference>;
+    References?: Record<string, Reference> | undefined;
 }
 /**
  * <p>The <code>UpdateCase</code> action definition.</p>
@@ -4132,7 +4132,7 @@ export interface RuleAction {
      *          </p>
      * @public
      */
-    TaskAction?: TaskActionDefinition;
+    TaskAction?: TaskActionDefinition | undefined;
     /**
      * <p>Information about the EventBridge action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values:
@@ -4142,7 +4142,7 @@ export interface RuleAction {
      *          </p>
      * @public
      */
-    EventBridgeAction?: EventBridgeActionDefinition;
+    EventBridgeAction?: EventBridgeActionDefinition | undefined;
     /**
      * <p>Information about the contact category action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values:
@@ -4153,7 +4153,7 @@ export interface RuleAction {
      *          </p>
      * @public
      */
-    AssignContactCategoryAction?: AssignContactCategoryActionDefinition;
+    AssignContactCategoryAction?: AssignContactCategoryActionDefinition | undefined;
     /**
      * <p>Information about the send notification action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values:
@@ -4163,32 +4163,32 @@ export interface RuleAction {
      *          </p>
      * @public
      */
-    SendNotificationAction?: SendNotificationActionDefinition;
+    SendNotificationAction?: SendNotificationActionDefinition | undefined;
     /**
      * <p>Information about the create case action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values:
      *     <code>OnPostCallAnalysisAvailable</code> | <code>OnPostChatAnalysisAvailable</code>.</p>
      * @public
      */
-    CreateCaseAction?: CreateCaseActionDefinition;
+    CreateCaseAction?: CreateCaseActionDefinition | undefined;
     /**
      * <p>Information about the update case action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values: <code>OnCaseCreate</code> |
      *     <code>OnCaseUpdate</code>.</p>
      * @public
      */
-    UpdateCaseAction?: UpdateCaseActionDefinition;
+    UpdateCaseAction?: UpdateCaseActionDefinition | undefined;
     /**
      * <p>Information about the end associated tasks action.</p>
      *          <p>Supported only for <code>TriggerEventSource</code> values: <code>OnCaseUpdate</code>.</p>
      * @public
      */
-    EndAssociatedTasksAction?: EndAssociatedTasksActionDefinition;
+    EndAssociatedTasksAction?: EndAssociatedTasksActionDefinition | undefined;
     /**
      * <p>Information about the submit automated evaluation action.</p>
      * @public
      */
-    SubmitAutoEvaluationAction?: SubmitAutoEvaluationActionDefinition;
+    SubmitAutoEvaluationAction?: SubmitAutoEvaluationActionDefinition | undefined;
 }
 /**
  * @public
@@ -4240,7 +4240,7 @@ export interface RuleTriggerEventSource {
      * <p>The identifier for the integration association.</p>
      * @public
      */
-    IntegrationAssociationId?: string;
+    IntegrationAssociationId?: string | undefined;
 }
 /**
  * @public
@@ -4283,7 +4283,7 @@ export interface CreateRuleRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
@@ -4310,13 +4310,13 @@ export interface Application {
      * <p>Namespace of the application that you want to give access to.</p>
      * @public
      */
-    Namespace?: string;
+    Namespace?: string | undefined;
     /**
      * <p>The permissions that the agent is granted on the application. Only the <code>ACCESS</code>
      *    permission is supported.</p>
      * @public
      */
-    ApplicationPermissions?: string[];
+    ApplicationPermissions?: string[] | undefined;
 }
 /**
  * @public
@@ -4331,13 +4331,13 @@ export interface CreateSecurityProfileRequest {
      * <p>The description of the security profile.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>Permissions assigned to the security profile. For a list of valid permissions, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-list.html">List of security
      *     profile permissions</a>. </p>
      * @public
      */
-    Permissions?: string[];
+    Permissions?: string[] | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
@@ -4347,35 +4347,35 @@ export interface CreateSecurityProfileRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>The list of tags that a security profile uses to restrict access to resources in Amazon Connect.</p>
      * @public
      */
-    AllowedAccessControlTags?: Record<string, string>;
+    AllowedAccessControlTags?: Record<string, string> | undefined;
     /**
      * <p>The list of resources that a security profile applies tag restrictions to in Amazon Connect. Following are acceptable ResourceNames: <code>User</code> |
      *     <code>SecurityProfile</code> | <code>Queue</code> | <code>RoutingProfile</code>
      *          </p>
      * @public
      */
-    TagRestrictedResources?: string[];
+    TagRestrictedResources?: string[] | undefined;
     /**
      * <p>A list of third-party applications that the security profile will give access to.</p>
      * @public
      */
-    Applications?: Application[];
+    Applications?: Application[] | undefined;
     /**
      * <p>The list of resources that a security profile applies hierarchy restrictions to in Amazon Connect. Following are acceptable ResourceNames: <code>User</code>.</p>
      * @public
      */
-    HierarchyRestrictedResources?: string[];
+    HierarchyRestrictedResources?: string[] | undefined;
     /**
      * <p>The identifier of the hierarchy group that a security profile uses to restrict access to
      *    resources in Amazon Connect.</p>
      * @public
      */
-    AllowedAccessControlHierarchyGroupId?: string;
+    AllowedAccessControlHierarchyGroupId?: string | undefined;
 }
 /**
  * @public
@@ -4385,12 +4385,12 @@ export interface CreateSecurityProfileResponse {
      * <p>The identifier for the security profle.</p>
      * @public
      */
-    SecurityProfileId?: string;
+    SecurityProfileId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the security profile.</p>
      * @public
      */
-    SecurityProfileArn?: string;
+    SecurityProfileArn?: string | undefined;
 }
 /**
  * <p>The identifier of the task template field.</p>
@@ -4401,7 +4401,7 @@ export interface TaskTemplateFieldIdentifier {
      * <p>The name of the task template field.</p>
      * @public
      */
-    Name?: string;
+    Name?: string | undefined;
 }
 /**
  * <p>A field that is invisible to an agent.</p>
@@ -4412,7 +4412,7 @@ export interface InvisibleFieldInfo {
      * <p>Identifier of the invisible field.</p>
      * @public
      */
-    Id?: TaskTemplateFieldIdentifier;
+    Id?: TaskTemplateFieldIdentifier | undefined;
 }
 /**
  * <p>Indicates a field that is read-only to an agent.</p>
@@ -4423,7 +4423,7 @@ export interface ReadOnlyFieldInfo {
      * <p>Identifier of the read-only field.</p>
      * @public
      */
-    Id?: TaskTemplateFieldIdentifier;
+    Id?: TaskTemplateFieldIdentifier | undefined;
 }
 /**
  * <p>Information about a required field.</p>
@@ -4434,7 +4434,7 @@ export interface RequiredFieldInfo {
      * <p>The unique identifier for the field.</p>
      * @public
      */
-    Id?: TaskTemplateFieldIdentifier;
+    Id?: TaskTemplateFieldIdentifier | undefined;
 }
 /**
  * <p>Describes constraints that apply to the template fields.</p>
@@ -4445,17 +4445,17 @@ export interface TaskTemplateConstraints {
      * <p>Lists the fields that are required to be filled by agents.</p>
      * @public
      */
-    RequiredFields?: RequiredFieldInfo[];
+    RequiredFields?: RequiredFieldInfo[] | undefined;
     /**
      * <p>Lists the fields that are read-only to agents, and cannot be edited.</p>
      * @public
      */
-    ReadOnlyFields?: ReadOnlyFieldInfo[];
+    ReadOnlyFields?: ReadOnlyFieldInfo[] | undefined;
     /**
      * <p>Lists the fields that are invisible to agents.</p>
      * @public
      */
-    InvisibleFields?: InvisibleFieldInfo[];
+    InvisibleFields?: InvisibleFieldInfo[] | undefined;
 }
 /**
  * <p>Describes a default field and its corresponding value.</p>
@@ -4466,12 +4466,12 @@ export interface TaskTemplateDefaultFieldValue {
      * <p>Identifier of a field. </p>
      * @public
      */
-    Id?: TaskTemplateFieldIdentifier;
+    Id?: TaskTemplateFieldIdentifier | undefined;
     /**
      * <p>Default value for the field.</p>
      * @public
      */
-    DefaultValue?: string;
+    DefaultValue?: string | undefined;
 }
 /**
  * <p>Describes default values for fields on a template.</p>
@@ -4482,7 +4482,7 @@ export interface TaskTemplateDefaults {
      * <p>Default value for the field.</p>
      * @public
      */
-    DefaultFieldValues?: TaskTemplateDefaultFieldValue[];
+    DefaultFieldValues?: TaskTemplateDefaultFieldValue[] | undefined;
 }
 /**
  * @public
@@ -4520,17 +4520,17 @@ export interface TaskTemplateField {
      * <p>The description of the field.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>Indicates the type of field.</p>
      * @public
      */
-    Type?: TaskTemplateFieldType;
+    Type?: TaskTemplateFieldType | undefined;
     /**
      * <p>A list of options for a single select field.</p>
      * @public
      */
-    SingleSelectOptions?: string[];
+    SingleSelectOptions?: string[] | undefined;
 }
 /**
  * @public
@@ -4562,29 +4562,29 @@ export interface CreateTaskTemplateRequest {
      * <p>The description of the task template.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The identifier of the flow that runs by default when a task is created by referencing this template.</p>
      * @public
      */
-    ContactFlowId?: string;
+    ContactFlowId?: string | undefined;
     /**
      * <p>Constraints that are applicable to the fields listed.</p>
      * @public
      */
-    Constraints?: TaskTemplateConstraints;
+    Constraints?: TaskTemplateConstraints | undefined;
     /**
      * <p>The default values for fields when a task is created by referencing this template.</p>
      * @public
      */
-    Defaults?: TaskTemplateDefaults;
+    Defaults?: TaskTemplateDefaults | undefined;
     /**
      * <p>Marks a template as <code>ACTIVE</code> or <code>INACTIVE</code> for a task to refer to it.
      * Tasks can only be created from <code>ACTIVE</code> templates.
      * If a template is marked as <code>INACTIVE</code>, then a task that refers to this template cannot be created. </p>
      * @public
      */
-    Status?: TaskTemplateStatus;
+    Status?: TaskTemplateStatus | undefined;
     /**
      * <p>Fields that are part of the template.</p>
      * @public
@@ -4597,7 +4597,7 @@ export interface CreateTaskTemplateRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
@@ -4659,7 +4659,7 @@ export declare class PropertyValidationException extends __BaseException {
     readonly name: "PropertyValidationException";
     readonly $fault: "client";
     Message: string | undefined;
-    PropertyList?: PropertyValidationExceptionProperty[];
+    PropertyList?: PropertyValidationExceptionProperty[] | undefined;
     /**
      * @internal
      */
@@ -4678,7 +4678,7 @@ export interface CreateTrafficDistributionGroupRequest {
      * <p>A description for the traffic distribution group.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance that has been replicated. You can find the
      *     <code>instanceId</code> in the ARN of the instance.</p>
@@ -4692,12 +4692,12 @@ export interface CreateTrafficDistributionGroupRequest {
      *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -4708,12 +4708,12 @@ export interface CreateTrafficDistributionGroupResponse {
      * This can be the ID or the ARN of the traffic distribution group.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the traffic distribution group.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
 }
 /**
  * <p>The resource is not ready.</p>
@@ -4722,7 +4722,7 @@ export interface CreateTrafficDistributionGroupResponse {
 export declare class ResourceNotReadyException extends __BaseException {
     readonly name: "ResourceNotReadyException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -4764,7 +4764,7 @@ export interface CreateUseCaseRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -4774,12 +4774,12 @@ export interface CreateUseCaseResponse {
      * <p>The identifier of the use case.</p>
      * @public
      */
-    UseCaseId?: string;
+    UseCaseId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the use case.</p>
      * @public
      */
-    UseCaseArn?: string;
+    UseCaseArn?: string | undefined;
 }
 /**
  * <p>Contains information about the identity of a user.</p>
@@ -4803,19 +4803,19 @@ export interface UserIdentityInfo {
      *    management.</p>
      * @public
      */
-    FirstName?: string;
+    FirstName?: string | undefined;
     /**
      * <p>The last name. This is required if you are using Amazon Connect or SAML for identity
      *    management.</p>
      * @public
      */
-    LastName?: string;
+    LastName?: string | undefined;
     /**
      * <p>The email address. If you are using SAML for identity management and include this parameter,
      *    an error is returned.</p>
      * @public
      */
-    Email?: string;
+    Email?: string | undefined;
     /**
      * <p>The user's secondary email address. If you provide a secondary email, the user receives
      *    email notifications - other than password reset notifications - to this email address instead of
@@ -4824,12 +4824,12 @@ export interface UserIdentityInfo {
      *          </p>
      * @public
      */
-    SecondaryEmail?: string;
+    SecondaryEmail?: string | undefined;
     /**
      * <p>The user's mobile number.</p>
      * @public
      */
-    Mobile?: string;
+    Mobile?: string | undefined;
 }
 /**
  * @public
@@ -4857,7 +4857,7 @@ export interface UserPhoneConfig {
      * <p>The Auto accept setting.</p>
      * @public
      */
-    AutoAccept?: boolean;
+    AutoAccept?: boolean | undefined;
     /**
      * <p>The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of
      *    0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a
@@ -4869,12 +4869,12 @@ export interface UserPhoneConfig {
      *          </note>
      * @public
      */
-    AfterContactWorkTimeLimit?: number;
+    AfterContactWorkTimeLimit?: number | undefined;
     /**
      * <p>The phone number for the user's desk phone.</p>
      * @public
      */
-    DeskPhoneNumber?: string;
+    DeskPhoneNumber?: string | undefined;
 }
 /**
  * @public
@@ -4903,12 +4903,12 @@ export interface CreateUserRequest {
      * <p>The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.</p>
      * @public
      */
-    Password?: string;
+    Password?: string | undefined;
     /**
      * <p>The information about the identity of the user.</p>
      * @public
      */
-    IdentityInfo?: UserIdentityInfo;
+    IdentityInfo?: UserIdentityInfo | undefined;
     /**
      * <p>The phone settings for the user.</p>
      * @public
@@ -4924,7 +4924,7 @@ export interface CreateUserRequest {
      *    returned.</p>
      * @public
      */
-    DirectoryUserId?: string;
+    DirectoryUserId?: string | undefined;
     /**
      * <p>The identifier of the security profile for the user.</p>
      * @public
@@ -4939,7 +4939,7 @@ export interface CreateUserRequest {
      * <p>The identifier of the hierarchy group for the user.</p>
      * @public
      */
-    HierarchyGroupId?: string;
+    HierarchyGroupId?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
@@ -4949,7 +4949,7 @@ export interface CreateUserRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -4959,12 +4959,12 @@ export interface CreateUserResponse {
      * <p>The identifier of the user account.</p>
      * @public
      */
-    UserId?: string;
+    UserId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the user account.</p>
      * @public
      */
-    UserArn?: string;
+    UserArn?: string | undefined;
 }
 /**
  * @public
@@ -4980,7 +4980,7 @@ export interface CreateUserHierarchyGroupRequest {
      *    the parent group ID is null.</p>
      * @public
      */
-    ParentGroupId?: string;
+    ParentGroupId?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
@@ -4990,7 +4990,7 @@ export interface CreateUserHierarchyGroupRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -5000,12 +5000,12 @@ export interface CreateUserHierarchyGroupResponse {
      * <p>The identifier of the hierarchy group.</p>
      * @public
      */
-    HierarchyGroupId?: string;
+    HierarchyGroupId?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the hierarchy group. </p>
      * @public
      */
-    HierarchyGroupArn?: string;
+    HierarchyGroupArn?: string | undefined;
 }
 /**
  * <p>View content containing all content necessary to render a view except for runtime input data
@@ -5017,12 +5017,12 @@ export interface ViewInputContent {
      * <p>The view template representing the structure of the view.</p>
      * @public
      */
-    Template?: string;
+    Template?: string | undefined;
     /**
      * <p>A list of possible actions from the view.</p>
      * @public
      */
-    Actions?: string[];
+    Actions?: string[] | undefined;
 }
 /**
  * @public
@@ -5051,7 +5051,7 @@ export interface CreateViewRequest {
      *    view is idempotent ClientToken is provided.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>Indicates the view status as either <code>SAVED</code> or <code>PUBLISHED</code>. The
      *     <code>PUBLISHED</code> status will initiate validation on the content.</p>
@@ -5069,7 +5069,7 @@ export interface CreateViewRequest {
      * <p>The description of the view.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>The name of the view.</p>
      * @public
@@ -5081,7 +5081,7 @@ export interface CreateViewRequest {
      *    \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * <p>View content containing all content necessary to render a view except for runtime input
@@ -5093,17 +5093,17 @@ export interface ViewContent {
      * <p>The data schema matching data that the view template must be provided to render.</p>
      * @public
      */
-    InputSchema?: string;
+    InputSchema?: string | undefined;
     /**
      * <p>The view template representing the structure of the view.</p>
      * @public
      */
-    Template?: string;
+    Template?: string | undefined;
     /**
      * <p>A list of possible actions from the view.</p>
      * @public
      */
-    Actions?: string[];
+    Actions?: string[] | undefined;
 }
 /**
  * @public
@@ -5126,70 +5126,70 @@ export interface View {
      * <p>The identifier of the view.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) of the view.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
     /**
      * <p>The name of the view.</p>
      * @public
      */
-    Name?: string;
+    Name?: string | undefined;
     /**
      * <p>Indicates the view status as either <code>SAVED</code> or <code>PUBLISHED</code>. The
      *     <code>PUBLISHED</code> status will initiate validation on the content.</p>
      * @public
      */
-    Status?: ViewStatus;
+    Status?: ViewStatus | undefined;
     /**
      * <p>The type of the view - <code>CUSTOMER_MANAGED</code>.</p>
      * @public
      */
-    Type?: ViewType;
+    Type?: ViewType | undefined;
     /**
      * <p>The description of the view.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>Current version of the view.</p>
      * @public
      */
-    Version?: number;
+    Version?: number | undefined;
     /**
      * <p>The description of the version.</p>
      * @public
      */
-    VersionDescription?: string;
+    VersionDescription?: string | undefined;
     /**
      * <p>View content containing all content necessary to render a view except for runtime input
      *    data.</p>
      * @public
      */
-    Content?: ViewContent;
+    Content?: ViewContent | undefined;
     /**
      * <p>The tags associated with the view resource (not specific to view version).</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
     /**
      * <p>The timestamp of when the view was created.</p>
      * @public
      */
-    CreatedTime?: Date;
+    CreatedTime?: Date | undefined;
     /**
      * <p>Latest timestamp of the <code>UpdateViewContent</code> or <code>CreateViewVersion</code>
      *    operations.</p>
      * @public
      */
-    LastModifiedTime?: Date;
+    LastModifiedTime?: Date | undefined;
     /**
      * <p>Indicates the checksum value of the latest published view content.</p>
      * @public
      */
-    ViewContentSha256?: string;
+    ViewContentSha256?: string | undefined;
 }
 /**
  * @public
@@ -5199,7 +5199,7 @@ export interface CreateViewResponse {
      * <p>A view resource object. Contains metadata and content necessary to render the view.</p>
      * @public
      */
-    View?: View;
+    View?: View | undefined;
 }
 /**
  * @public
@@ -5226,17 +5226,17 @@ export type ResourceType = (typeof ResourceType)[keyof typeof ResourceType];
 export declare class ResourceInUseException extends __BaseException {
     readonly name: "ResourceInUseException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * <p>The type of resource.</p>
      * @public
      */
-    ResourceType?: ResourceType;
+    ResourceType?: ResourceType | undefined;
     /**
      * <p>The identifier for the resource.</p>
      * @public
      */
-    ResourceId?: string;
+    ResourceId?: string | undefined;
     /**
      * @internal
      */
@@ -5249,7 +5249,7 @@ export declare class ResourceInUseException extends __BaseException {
 export declare class TooManyRequestsException extends __BaseException {
     readonly name: "TooManyRequestsException";
     readonly $fault: "client";
-    Message?: string;
+    Message?: string | undefined;
     /**
      * @internal
      */
@@ -5275,12 +5275,12 @@ export interface CreateViewVersionRequest {
      * <p>The description for the version being published.</p>
      * @public
      */
-    VersionDescription?: string;
+    VersionDescription?: string | undefined;
     /**
      * <p>Indicates the checksum value of the latest published view content.</p>
      * @public
      */
-    ViewContentSha256?: string;
+    ViewContentSha256?: string | undefined;
 }
 /**
  * @public
@@ -5290,7 +5290,7 @@ export interface CreateViewVersionResponse {
      * <p>All view data is contained within the View object.</p>
      * @public
      */
-    View?: View;
+    View?: View | undefined;
 }
 /**
  * @public
@@ -5304,7 +5304,7 @@ export interface CreateVocabularyRequest {
      *    subsequent requests return the previous response without creating a vocabulary again.</p>
      * @public
      */
-    ClientToken?: string;
+    ClientToken?: string | undefined;
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
@@ -5335,7 +5335,7 @@ export interface CreateVocabularyRequest {
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Tags?: Record<string, string>;
+    Tags?: Record<string, string> | undefined;
 }
 /**
  * @public
@@ -5516,7 +5516,7 @@ export interface DeleteEvaluationFormRequest {
      * <p>The unique identifier for the evaluation form.</p>
      * @public
      */
-    EvaluationFormVersion?: number;
+    EvaluationFormVersion?: number | undefined;
 }
 /**
  * @public
@@ -5857,7 +5857,7 @@ export interface DescribeAgentStatusResponse {
      * <p>The agent status.</p>
      * @public
      */
-    AgentStatus?: AgentStatus;
+    AgentStatus?: AgentStatus | undefined;
 }
 /**
  * @public
@@ -5889,22 +5889,22 @@ export interface AuthenticationProfile {
      * <p>A unique identifier for the authentication profile. </p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The Amazon Resource Name (ARN) for the authentication profile.</p>
      * @public
      */
-    Arn?: string;
+    Arn?: string | undefined;
     /**
      * <p>The name for the authentication profile.</p>
      * @public
      */
-    Name?: string;
+    Name?: string | undefined;
     /**
      * <p>The description for the authentication profile.</p>
      * @public
      */
-    Description?: string;
+    Description?: string | undefined;
     /**
      * <p>A list of IP address range strings that are allowed to access the Amazon Connect
      *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
@@ -5912,7 +5912,7 @@ export interface AuthenticationProfile {
      *     Guide</i>.</p>
      * @public
      */
-    AllowedIps?: string[];
+    AllowedIps?: string[] | undefined;
     /**
      * <p>A list of IP address range strings that are blocked from accessing the Amazon Connect
      *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
@@ -5920,29 +5920,29 @@ export interface AuthenticationProfile {
      *     Guide</i>.</p>
      * @public
      */
-    BlockedIps?: string[];
+    BlockedIps?: string[] | undefined;
     /**
      * <p>Shows whether the authentication profile is the default authentication profile for the
      *     Amazon Connect instance. The default authentication profile applies to all agents in an
      *     Amazon Connect instance, unless overridden by another authentication profile.</p>
      * @public
      */
-    IsDefault?: boolean;
+    IsDefault?: boolean | undefined;
     /**
      * <p>The timestamp when the authentication profile was created.</p>
      * @public
      */
-    CreatedTime?: Date;
+    CreatedTime?: Date | undefined;
     /**
      * <p>The timestamp when the authentication profile was last modified.</p>
      * @public
      */
-    LastModifiedTime?: Date;
+    LastModifiedTime?: Date | undefined;
     /**
      * <p>The Amazon Web Services Region where the authentication profile was last modified.</p>
      * @public
      */
-    LastModifiedRegion?: string;
+    LastModifiedRegion?: string | undefined;
     /**
      * <p>The short lived session duration configuration for users logged in to Amazon Connect, in
      *    minutes. This value determines the maximum possible time before an agent is authenticated. For
@@ -5950,14 +5950,14 @@ export interface AuthenticationProfile {
      *     Guide</i>.</p>
      * @public
      */
-    PeriodicSessionDuration?: number;
+    PeriodicSessionDuration?: number | undefined;
     /**
      * <p>The long lived session duration for users logged in to Amazon Connect, in minutes. After
      *    this time period, users must log in again. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts">Configure the session duration</a> in the <i>Amazon Connect Administrator
      *     Guide</i>.</p>
      * @public
      */
-    MaxSessionDuration?: number;
+    MaxSessionDuration?: number | undefined;
 }
 /**
  * @public
@@ -5967,7 +5967,7 @@ export interface DescribeAuthenticationProfileResponse {
      * <p>The authentication profile object being described.</p>
      * @public
      */
-    AuthenticationProfile?: AuthenticationProfile;
+    AuthenticationProfile?: AuthenticationProfile | undefined;
 }
 /**
  * @public
@@ -6017,14 +6017,14 @@ export interface Customer {
      * <p>Information regarding Customer’s device.</p>
      * @public
      */
-    DeviceInfo?: DeviceInfo;
+    DeviceInfo?: DeviceInfo | undefined;
     /**
      * <p>The configuration for the allowed video and screen sharing capabilities for participants present over the
      *    call. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html">Set up in-app, web,
      *     video calling, and screen sharing capabilities</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    Capabilities?: ParticipantCapabilities;
+    Capabilities?: ParticipantCapabilities | undefined;
 }
 /**
  * <p>Information about customer’s voice activity.</p>
@@ -6036,12 +6036,12 @@ export interface CustomerVoiceActivity {
      *    call.</p>
      * @public
      */
-    GreetingStartTimestamp?: Date;
+    GreetingStartTimestamp?: Date | undefined;
     /**
      * <p>Timestamp that measures the end of the customer greeting from an outbound voice call.</p>
      * @public
      */
-    GreetingEndTimestamp?: Date;
+    GreetingEndTimestamp?: Date | undefined;
 }
 /**
  * <p>Information about the call disconnect experience.</p>
@@ -6053,7 +6053,7 @@ export interface DisconnectDetails {
      *    service does not detect potential issues.</p>
      * @public
      */
-    PotentialDisconnectIssue?: string;
+    PotentialDisconnectIssue?: string | undefined;
 }
 /**
  * <p>Information about the quality of the Customer's media connection</p>
@@ -6064,7 +6064,7 @@ export interface CustomerQualityMetrics {
      * <p>Information about the audio quality of the Customer</p>
      * @public
      */
-    Audio?: AudioQualityMetricsInfo;
+    Audio?: AudioQualityMetricsInfo | undefined;
 }
 /**
  * <p>Information about the quality of the participant's media connection.</p>
@@ -6075,12 +6075,12 @@ export interface QualityMetrics {
      * <p>Information about the quality of Agent media connection.</p>
      * @public
      */
-    Agent?: AgentQualityMetrics;
+    Agent?: AgentQualityMetrics | undefined;
     /**
      * <p>Information about the quality of Customer media connection.</p>
      * @public
      */
-    Customer?: CustomerQualityMetrics;
+    Customer?: CustomerQualityMetrics | undefined;
 }
 /**
  * <p>If this contact was queued, this contains information about the queue. </p>
@@ -6091,12 +6091,12 @@ export interface QueueInfo {
      * <p>The unique identifier for the queue.</p>
      * @public
      */
-    Id?: string;
+    Id?: string | undefined;
     /**
      * <p>The timestamp when the contact was added to the queue.</p>
      * @public
      */
-    EnqueueTimestamp?: Date;
+    EnqueueTimestamp?: Date | undefined;
 }
 /**
  * <p>An object to specify the expiration of a routing step.</p>
@@ -6107,12 +6107,12 @@ export interface Expiry {
      * <p>The number of seconds to wait before expiring the routing step.</p>
      * @public
      */
-    DurationInSeconds?: number;
+    DurationInSeconds?: number | undefined;
     /**
      * <p>The timestamp indicating when the routing step expires.</p>
      * @public
      */
-    ExpiryTimestamp?: Date;
+    ExpiryTimestamp?: Date | undefined;
 }
 /**
  * <p>An object to define AgentsCriteria.</p>
@@ -6123,7 +6123,7 @@ export interface MatchCriteria {
      * <p>An object to define agentIds.</p>
      * @public
      */
-    AgentsCriteria?: AgentsCriteria;
+    AgentsCriteria?: AgentsCriteria | undefined;
 }
 /**
  * @internal