@aws-sdk/client-connect 3.614.0 → 3.618.0

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,131 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, Application, Channel, ContactFlowStatus, ContactFlowType, ContactState, CreatedByInfo, DirectoryType, Distribution, EvaluationAnswerOutput, EventSourceName, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ActionSummary, AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, Application, Channel, ContactFlowStatus, ContactFlowType, ContactState, CreatedByInfo, DirectoryType, Distribution, EventSourceName, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ * @enum
+ */
+export declare const RoutingCriteriaStepStatus: {
+    readonly ACTIVE: "ACTIVE";
+    readonly EXPIRED: "EXPIRED";
+    readonly INACTIVE: "INACTIVE";
+    readonly JOINED: "JOINED";
+};
+/**
+ * @public
+ */
+export type RoutingCriteriaStepStatus = (typeof RoutingCriteriaStepStatus)[keyof typeof RoutingCriteriaStepStatus];
+/**
+ * <p>A value for a segment attribute. This is structured as a map where the key is
+ *     <code>valueString</code> and the value is a string.</p>
+ * @public
+ */
+export interface SegmentAttributeValue {
+    /**
+     * <p>The value of a segment attribute.</p>
+     * @public
+     */
+    ValueString?: string;
+}
+/**
+ * <p>Information about Amazon Connect Wisdom.</p>
+ * @public
+ */
+export interface WisdomInfo {
+    /**
+     * <p>The Amazon Resource Name (ARN) of the Wisdom session.</p>
+     * @public
+     */
+    SessionArn?: string;
+}
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     * @public
+     */
+    EvaluationId: string | undefined;
+}
+/**
+ * <p>Information about answer data for a contact evaluation. Answer data must be either string,
+ *    numeric, or not applicable.</p>
+ * @public
+ */
+export type EvaluationAnswerData = EvaluationAnswerData.NotApplicableMember | EvaluationAnswerData.NumericValueMember | EvaluationAnswerData.StringValueMember | EvaluationAnswerData.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationAnswerData {
+    /**
+     * <p>The string value for an answer in a contact evaluation.</p>
+     * @public
+     */
+    interface StringValueMember {
+        StringValue: string;
+        NumericValue?: never;
+        NotApplicable?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The numeric value for an answer in a contact evaluation.</p>
+     * @public
+     */
+    interface NumericValueMember {
+        StringValue?: never;
+        NumericValue: number;
+        NotApplicable?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The flag to mark the question as not applicable.</p>
+     * @public
+     */
+    interface NotApplicableMember {
+        StringValue?: never;
+        NumericValue?: never;
+        NotApplicable: boolean;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        StringValue?: never;
+        NumericValue?: never;
+        NotApplicable?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        StringValue: (value: string) => T;
+        NumericValue: (value: number) => T;
+        NotApplicable: (value: boolean) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationAnswerData, visitor: Visitor<T>) => T;
+}
+/**
+ * <p>Information about output answers for a contact evaluation.</p>
+ * @public
+ */
+export interface EvaluationAnswerOutput {
+    /**
+     * <p>The value for an answer in a contact evaluation.</p>
+     * @public
+     */
+    Value?: EvaluationAnswerData;
+    /**
+     * <p>The system suggested value for an answer in a contact evaluation.</p>
+     * @public
+     */
+    SystemSuggestedValue?: EvaluationAnswerData;
+}
 /**
  * <p>Information about scores of a contact evaluation item (section or question).</p>
  * @public
@@ -3885,7 +4010,8 @@ export interface MetricFilterV2 {
  */
 export interface ThresholdV2 {
     /**
-     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
+     * <p>The type of comparison. Only "less than" (LT) and "greater than" (GT) comparisons are
+     *    supported.</p>
      * @public
      */
     Comparison?: string;
@@ -4006,6 +4132,9 @@ export interface GetMetricDataV2Request {
      *                <p>Agents</p>
      *             </li>
      *             <li>
+     *                <p>Campaigns</p>
+     *             </li>
+     *             <li>
      *                <p>Channels</p>
      *             </li>
      *             <li>
@@ -4026,6 +4155,8 @@ export interface GetMetricDataV2Request {
      *          </ul>
      *          <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
      *    groups.</p>
+     *          <p>For metrics for outbound campaigns analytics, you can also use campaigns to satisfy at least
+     *    one filter requirement.</p>
      *          <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical
      *     metrics report</a> in the <i>Amazon Connect Administrator
      *    Guide</i>.</p>
@@ -4037,15 +4168,15 @@ export interface GetMetricDataV2Request {
      *      a single request. Valid filter keys: <code>AGENT</code> |
      *       <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> |
      *       <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> |
-     *       <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>CASE_TEMPLATE_ARN</code> |
-     *       <code>CASE_STATUS</code> | <code>CHANNEL</code> |
-     *       <code>contact/segmentAttributes/connect:Subtype</code> | <code>FEATURE</code> |
-     *       <code>FLOW_TYPE</code> | <code>FLOWS_NEXT_RESOURCE_ID</code> |
-     *       <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> | <code>FLOWS_OUTCOME_TYPE</code> |
-     *       <code>FLOWS_RESOURCE_ID</code> | <code>INITIATION_METHOD</code> |
-     *       <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> |
-     *       <code>ROUTING_STEP_EXPRESSION</code> | <code>QUEUE</code> | <code>Q_CONNECT_ENABLED</code> |
-     *     </p>
+     *       <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> |
+     *       <code>CAMPAIGN</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
+     *       <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
+     *       <code>DISCONNECT_REASON</code> | <code>FEATURE</code> | <code>FLOW_TYPE</code> |
+     *       <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> |
+     *       <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> |
+     *       <code>INITIATION_METHOD</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> |
+     *       <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>QUEUE</code> |
+     *       <code>Q_CONNECT_ENABLED</code> | </p>
      *             </li>
      *             <li>
      *                <p>
@@ -4078,6 +4209,9 @@ export interface GetMetricDataV2Request {
      *                   </li>
      *                </ul>
      *                <p>This filter is available only for contact record-driven metrics. </p>
+     *                <p>
+     *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html">Campaign</a> ARNs are valid <code>filterValues</code> for the <code>CAMPAIGN</code>
+     *      filter key.</p>
      *             </li>
      *          </ul>
      * @public
@@ -4091,12 +4225,13 @@ export interface GetMetricDataV2Request {
      *          <p>Valid grouping keys: <code>AGENT</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
      *     <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
      *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
+     *     <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>CAMPAIGN</code> |
      *     <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>CHANNEL</code> |
-     *     <code>contact/segmentAttributes/connect:Subtype</code> | <code>FLOWS_RESOURCE_ID</code> |
-     *     <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_OUTCOME_TYPE</code>
-     *    | <code>INITIATION_METHOD</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> |
-     *     <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> |
-     *     <code>ROUTING_STEP_EXPRESSION</code>
+     *     <code>contact/segmentAttributes/connect:Subtype</code> | <code>DISCONNECT_REASON</code> |
+     *     <code>FLOWS_RESOURCE_ID</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_TYPE</code>
+     *    | <code>FLOWS_OUTCOME_TYPE</code> | <code>INITIATION_METHOD</code> |
+     *     <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code>
+     *    | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code>
      *          </p>
      * @public
      */
@@ -4260,6 +4395,15 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical">Average conversation duration</a>
      *                </p>
      *             </dd>
+     *             <dt>AVG_DIALS_PER_MINUTE</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns
+     *       analytics.</p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical">Average dials per minute</a>
+     *                </p>
+     *             </dd>
      *             <dt>AVG_FLOW_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -4420,12 +4564,45 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical">Average customer talk time</a>
      *                </p>
      *             </dd>
+     *             <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns
+     *       analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Campaign</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical">Average wait time after customer connection</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns
+     *       analytics.</p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Campaign, Agent </p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for
+     *        <i>Greater than</i>).</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical">Campaign contacts abandoned after X</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns
+     *       analytics.</p>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid groupings and filters: Campaign, Agent </p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for
+     *        <i>Greater than</i>).</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical">Campaign contacts abandoned after X rate</a>
+     *                </p>
+     *             </dd>
      *             <dt>CASES_CREATED</dt>
      *             <dd>
      *                <p>Unit: Count</p>
      *                <p>Required filter key: CASE_TEMPLATE_ARN</p>
      *                <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical">Cases created</a>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical">Cases created</a>
      *                </p>
      *             </dd>
      *             <dt>CONTACTS_CREATED</dt>
@@ -4531,7 +4708,8 @@ export interface GetMetricDataV2Request {
      *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
      *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
      *       "Less than").</p>
-     *                <p>UI name: This metric is not available in Amazon Connect admin website. </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical">Contacts removed from queue in X seconds</a>
+     *                </p>
      *             </dd>
      *             <dt>CONTACTS_RESOLVED_IN_X</dt>
      *             <dd>
@@ -4579,6 +4757,35 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical">Current cases</a>
      *                </p>
      *             </dd>
+     *             <dt>DELIVERY_ATTEMPTS</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns
+     *       analytics.</p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
+     *        <code>DISCONNECT_REASON</code>
+     *                </p>
+     *                <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status,
+     *       Disconnect Reason</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical">Delivery attempts</a>
+     *                </p>
+     *             </dd>
+     *             <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and
+     *       with the answering machine detection enabled.</p>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
+     *        <code>DISCONNECT_REASON</code>
+     *                </p>
+     *                <p>Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason</p>
+     *                <note>
+     *                   <p>Answering Machine Detection Status and Disconnect Reason are valid filters but not valid
+     *        groupings.</p>
+     *                </note>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical">Delivery attempt disposition rate</a>
+     *                </p>
+     *             </dd>
      *             <dt>FLOWS_OUTCOME</dt>
      *             <dd>
      *                <p>Unit: Count</p>
@@ -4596,6 +4803,15 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical">Flows started</a>
      *                </p>
      *             </dd>
+     *             <dt>HUMAN_ANSWERED_CALLS</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and
+     *       with the answering machine detection enabled.</p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Campaign, Agent</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical">Human answered</a>
+     *                </p>
+     *             </dd>
      *             <dt>MAX_FLOW_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -7296,6 +7512,7 @@ export declare const RealTimeContactAnalysisSegmentType: {
     readonly Categories: "Categories";
     readonly Event: "Event";
     readonly Issues: "Issues";
+    readonly PostContactSummary: "PostContactSummary";
     readonly Transcript: "Transcript";
 };
 /**
@@ -7615,6 +7832,85 @@ export interface RealTimeContactAnalysisSegmentIssues {
      */
     IssuesDetected: RealTimeContactAnalysisIssueDetected[] | undefined;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const RealTimeContactAnalysisPostContactSummaryFailureCode: {
+    readonly FAILED_SAFETY_GUIDELINES: "FAILED_SAFETY_GUIDELINES";
+    readonly INSUFFICIENT_CONVERSATION_CONTENT: "INSUFFICIENT_CONVERSATION_CONTENT";
+    readonly INTERNAL_ERROR: "INTERNAL_ERROR";
+    readonly INVALID_ANALYSIS_CONFIGURATION: "INVALID_ANALYSIS_CONFIGURATION";
+    readonly QUOTA_EXCEEDED: "QUOTA_EXCEEDED";
+};
+/**
+ * @public
+ */
+export type RealTimeContactAnalysisPostContactSummaryFailureCode = (typeof RealTimeContactAnalysisPostContactSummaryFailureCode)[keyof typeof RealTimeContactAnalysisPostContactSummaryFailureCode];
+/**
+ * @public
+ * @enum
+ */
+export declare const RealTimeContactAnalysisPostContactSummaryStatus: {
+    readonly COMPLETED: "COMPLETED";
+    readonly FAILED: "FAILED";
+};
+/**
+ * @public
+ */
+export type RealTimeContactAnalysisPostContactSummaryStatus = (typeof RealTimeContactAnalysisPostContactSummaryStatus)[keyof typeof RealTimeContactAnalysisPostContactSummaryStatus];
+/**
+ * <p>Information about the post-contact summary for a real-time contact segment.</p>
+ * @public
+ */
+export interface RealTimeContactAnalysisSegmentPostContactSummary {
+    /**
+     * <p>The content of the summary.</p>
+     * @public
+     */
+    Content?: string;
+    /**
+     * <p>Whether the summary was successfully COMPLETED or FAILED to be generated.</p>
+     * @public
+     */
+    Status: RealTimeContactAnalysisPostContactSummaryStatus | undefined;
+    /**
+     * <p>If the summary failed to be generated, one of the following failure codes
+     *    occurs:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>QUOTA_EXCEEDED</code>: The number of concurrent analytics jobs reached
+     *      your service quota.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>INSUFFICIENT_CONVERSATION_CONTENT</code>: The conversation needs to have
+     *      at least one turn from both the participants in order to generate the
+     *      summary.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>FAILED_SAFETY_GUIDELINES</code>: The generated summary cannot be
+     *      provided because it failed to meet system safety guidelines.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>INVALID_ANALYSIS_CONFIGURATION</code>: This code occurs when, for
+     *      example, you're using a
+     *      <a href="https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages.html#supported-languages-contact-lens">language</a>
+     *      that isn't supported by generative AI-powered post-contact summaries.
+     *     </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>INTERNAL_ERROR</code>: Internal system error.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    FailureCode?: RealTimeContactAnalysisPostContactSummaryFailureCode;
+}
 /**
  * <p>Object describing redaction applied to the segment.</p>
  * @public
@@ -7697,7 +7993,7 @@ export interface RealTimeContactAnalysisSegmentTranscript {
  * <p>An analyzed segment for a real-time analysis session.</p>
  * @public
  */
-export type RealtimeContactAnalysisSegment = RealtimeContactAnalysisSegment.AttachmentsMember | RealtimeContactAnalysisSegment.CategoriesMember | RealtimeContactAnalysisSegment.EventMember | RealtimeContactAnalysisSegment.IssuesMember | RealtimeContactAnalysisSegment.TranscriptMember | RealtimeContactAnalysisSegment.$UnknownMember;
+export type RealtimeContactAnalysisSegment = RealtimeContactAnalysisSegment.AttachmentsMember | RealtimeContactAnalysisSegment.CategoriesMember | RealtimeContactAnalysisSegment.EventMember | RealtimeContactAnalysisSegment.IssuesMember | RealtimeContactAnalysisSegment.PostContactSummaryMember | RealtimeContactAnalysisSegment.TranscriptMember | RealtimeContactAnalysisSegment.$UnknownMember;
 /**
  * @public
  */
@@ -7712,6 +8008,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues?: never;
         Event?: never;
         Attachments?: never;
+        PostContactSummary?: never;
         $unknown?: never;
     }
     /**
@@ -7724,6 +8021,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues?: never;
         Event?: never;
         Attachments?: never;
+        PostContactSummary?: never;
         $unknown?: never;
     }
     /**
@@ -7736,6 +8034,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues: RealTimeContactAnalysisSegmentIssues;
         Event?: never;
         Attachments?: never;
+        PostContactSummary?: never;
         $unknown?: never;
     }
     /**
@@ -7748,6 +8047,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues?: never;
         Event: RealTimeContactAnalysisSegmentEvent;
         Attachments?: never;
+        PostContactSummary?: never;
         $unknown?: never;
     }
     /**
@@ -7760,6 +8060,20 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues?: never;
         Event?: never;
         Attachments: RealTimeContactAnalysisSegmentAttachments;
+        PostContactSummary?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>Information about the post-contact summary.</p>
+     * @public
+     */
+    interface PostContactSummaryMember {
+        Transcript?: never;
+        Categories?: never;
+        Issues?: never;
+        Event?: never;
+        Attachments?: never;
+        PostContactSummary: RealTimeContactAnalysisSegmentPostContactSummary;
         $unknown?: never;
     }
     /**
@@ -7771,6 +8085,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues?: never;
         Event?: never;
         Attachments?: never;
+        PostContactSummary?: never;
         $unknown: [string, any];
     }
     interface Visitor<T> {
@@ -7779,6 +8094,7 @@ export declare namespace RealtimeContactAnalysisSegment {
         Issues: (value: RealTimeContactAnalysisSegmentIssues) => T;
         Event: (value: RealTimeContactAnalysisSegmentEvent) => T;
         Attachments: (value: RealTimeContactAnalysisSegmentAttachments) => T;
+        PostContactSummary: (value: RealTimeContactAnalysisSegmentPostContactSummary) => T;
         _: (name: string, value: any) => T;
     }
     const visit: <T>(value: RealtimeContactAnalysisSegment, visitor: Visitor<T>) => T;
@@ -8436,228 +8752,6 @@ export interface ListTaskTemplatesResponse {
      */
     NextToken?: string;
 }
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupsRequest {
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId?: string;
-}
-/**
- * <p>Information about traffic distribution groups.</p>
- * @public
- */
-export interface TrafficDistributionGroupSummary {
-    /**
-     * <p>The identifier of the traffic distribution group.
-     * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
-     * The ARN must be provided if the call is from the replicated Region.</p>
-     * @public
-     */
-    Id?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the traffic distribution group.</p>
-     * @public
-     */
-    Arn?: string;
-    /**
-     * <p>The name of the traffic distribution group.</p>
-     * @public
-     */
-    Name?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the traffic distribution group.</p>
-     * @public
-     */
-    InstanceArn?: string;
-    /**
-     * <p>The status of the traffic distribution group. </p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>CREATION_IN_PROGRESS</code> means the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html">CreateTrafficDistributionGroup</a> operation is still in progress and has not yet
-     *      completed.</p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>ACTIVE</code> means the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html">CreateTrafficDistributionGroup</a> operation has succeeded.</p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>CREATION_FAILED</code> indicates that the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html">CreateTrafficDistributionGroup</a> operation has failed.</p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>PENDING_DELETION</code> means the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html">DeleteTrafficDistributionGroup</a> operation is still in progress and has not yet
-     *      completed.</p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>DELETION_FAILED</code> means the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html">DeleteTrafficDistributionGroup</a> operation has failed.</p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>UPDATE_IN_PROGRESS</code> means the previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateTrafficDistributionGroup.html">UpdateTrafficDistributionGroup</a> operation is still in progress and has not yet
-     *      completed.</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    Status?: TrafficDistributionGroupStatus;
-    /**
-     * <p>Whether this is the default traffic distribution group created during instance
-     *    replication. The default traffic distribution group cannot be deleted by the
-     *    <code>DeleteTrafficDistributionGroup</code> API. The default traffic distribution group is deleted as
-     *    part of the process for deleting a replica.</p>
-     * @public
-     */
-    IsDefault?: boolean;
-}
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupsResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-    /**
-     * <p>A list of traffic distribution groups.</p>
-     * @public
-     */
-    TrafficDistributionGroupSummaryList?: TrafficDistributionGroupSummary[];
-}
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupUsersRequest {
-    /**
-     * <p>The identifier of the traffic distribution group.
-     * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
-     * The ARN must be provided if the call is from the replicated Region.</p>
-     * @public
-     */
-    TrafficDistributionGroupId: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-}
-/**
- * <p>Summary information about a traffic distribution group user.</p>
- * @public
- */
-export interface TrafficDistributionGroupUserSummary {
-    /**
-     * <p>The identifier for the user. This can be the ID or the ARN of the user.</p>
-     * @public
-     */
-    UserId?: string;
-}
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupUsersResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-    /**
-     * <p>A list of traffic distribution group users.</p>
-     * @public
-     */
-    TrafficDistributionGroupUserSummaryList?: TrafficDistributionGroupUserSummary[];
-}
-/**
- * <p>Provides summary information about the use cases for the specified integration
- *    association.</p>
- * @public
- */
-export interface ListUseCasesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier for the integration association.</p>
-     * @public
-     */
-    IntegrationAssociationId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number;
-}
-/**
- * <p>Contains the
- *    use
- *    case.</p>
- * @public
- */
-export interface UseCase {
-    /**
-     * <p>The identifier for the use case.</p>
-     * @public
-     */
-    UseCaseId?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the use case.</p>
-     * @public
-     */
-    UseCaseArn?: string;
-    /**
-     * <p>The type of use case to associate to the integration association. Each integration
-     *    association can have only one of each use case type.</p>
-     * @public
-     */
-    UseCaseType?: UseCaseType;
-}
-/**
- * @public
- */
-export interface ListUseCasesResponse {
-    /**
-     * <p>The use cases.</p>
-     * @public
-     */
-    UseCaseSummaryList?: UseCase[];
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-}
 /**
  * @internal
  */