@aws-sdk/client-connect 3.606.0 → 3.607.0

package/dist-cjs/index.js

@@ -1412,10 +1412,6 @@ var EvaluationAnswerData;
     return visitor._(value.$unknown[0], value.$unknown[1]);
   }, "visit");
 })(EvaluationAnswerData || (EvaluationAnswerData = {}));
-var EvaluationStatus = {
-  DRAFT: "DRAFT",
-  SUBMITTED: "SUBMITTED"
-};
 var CreateInstanceRequestFilterSensitiveLog = /* @__PURE__ */ __name((obj) => ({
   ...obj,
   ...obj.InstanceAlias && { InstanceAlias: import_smithy_client.SENSITIVE_STRING }
@@ -1462,6 +1458,10 @@ var CreateViewVersionResponseFilterSensitiveLog = /* @__PURE__ */ __name((obj) =
 
 // src/models/models_1.ts
 
+var EvaluationStatus = {
+  DRAFT: "DRAFT",
+  SUBMITTED: "SUBMITTED"
+};
 var _ContactFlowNotPublishedException = class _ContactFlowNotPublishedException extends ConnectServiceException {
   /**
    * @internal
@@ -10314,6 +10314,7 @@ var de_AgentStatusSummaryList = /* @__PURE__ */ __name((output, context) => {
 var de_AttributeCondition = /* @__PURE__ */ __name((output, context) => {
   return (0, import_smithy_client.take)(output, {
     ComparisonOperator: import_smithy_client.expectString,
+    MatchCriteria: import_smithy_client._json,
     Name: import_smithy_client.expectString,
     ProficiencyLevel: import_smithy_client.limitedParseFloat32,
     Value: import_smithy_client.expectString
@@ -16350,7 +16351,6 @@ var paginateSearchVocabularies = (0, import_core.createPaginator)(ConnectClient,
   AnsweringMachineDetectionStatus,
   RoutingCriteriaStepStatus,
   EvaluationAnswerData,
-  EvaluationStatus,
   CreateInstanceRequestFilterSensitiveLog,
   UserIdentityInfoFilterSensitiveLog,
   CreateUserRequestFilterSensitiveLog,
@@ -16360,6 +16360,7 @@ var paginateSearchVocabularies = (0, import_core.createPaginator)(ConnectClient,
   ViewFilterSensitiveLog,
   CreateViewResponseFilterSensitiveLog,
   CreateViewVersionResponseFilterSensitiveLog,
+  EvaluationStatus,
   ContactFlowNotPublishedException,
   ContactFlowState,
   ContactFlowModuleState,

package/dist-es/models/models_0.js

@@ -638,10 +638,6 @@ export var EvaluationAnswerData;
         return visitor._(value.$unknown[0], value.$unknown[1]);
     };
 })(EvaluationAnswerData || (EvaluationAnswerData = {}));
-export const EvaluationStatus = {
-    DRAFT: "DRAFT",
-    SUBMITTED: "SUBMITTED",
-};
 export const CreateInstanceRequestFilterSensitiveLog = (obj) => ({
     ...obj,
     ...(obj.InstanceAlias && { InstanceAlias: SENSITIVE_STRING }),

package/dist-es/models/models_1.js

@@ -1,6 +1,10 @@
 import { SENSITIVE_STRING } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
 import { UserIdentityInfoFilterSensitiveLog, ViewFilterSensitiveLog, } from "./models_0";
+export const EvaluationStatus = {
+    DRAFT: "DRAFT",
+    SUBMITTED: "SUBMITTED",
+};
 export class ContactFlowNotPublishedException extends __BaseException {
     constructor(opts) {
         super({

package/dist-es/protocols/Aws_restJson1.js

@@ -7752,6 +7752,7 @@ const de_AgentStatusSummaryList = (output, context) => {
 const de_AttributeCondition = (output, context) => {
     return take(output, {
         ComparisonOperator: __expectString,
+        MatchCriteria: _json,
         Name: __expectString,
         ProficiencyLevel: __limitedParseFloat32,
         Value: __expectString,

package/dist-types/commands/DescribeContactCommand.d.ts

@@ -122,6 +122,13 @@ declare const DescribeContactCommand_base: {
  * //               Name: "STRING_VALUE",
  * //               Value: "STRING_VALUE",
  * //               ProficiencyLevel: Number("float"),
+ * //               MatchCriteria: { // MatchCriteria
+ * //                 AgentsCriteria: { // AgentsCriteria
+ * //                   AgentIds: [ // AgentIds
+ * //                     "STRING_VALUE",
+ * //                   ],
+ * //                 },
+ * //               },
  * //               ComparisonOperator: "STRING_VALUE",
  * //             },
  * //             AndExpression: [ // Expressions
@@ -130,6 +137,13 @@ declare const DescribeContactCommand_base: {
  * //                   Name: "STRING_VALUE",
  * //                   Value: "STRING_VALUE",
  * //                   ProficiencyLevel: Number("float"),
+ * //                   MatchCriteria: {
+ * //                     AgentsCriteria: {
+ * //                       AgentIds: [
+ * //                         "STRING_VALUE",
+ * //                       ],
+ * //                     },
+ * //                   },
  * //                   ComparisonOperator: "STRING_VALUE",
  * //                 },
  * //                 AndExpression: [

package/dist-types/commands/ImportPhoneNumberCommand.d.ts

@@ -30,6 +30,22 @@ declare const ImportPhoneNumberCommand_base: {
  * <p>Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an
  *     Amazon Connect instance. You can call this API only in the same Amazon Web Services Region
  *    where the Amazon Connect instance was created.</p>
+ *          <important>
+ *             <p>Call the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribePhoneNumber.html">DescribePhoneNumber</a> API
+ *     to verify the status of a previous <code>ImportPhoneNumber</code> operation. </p>
+ *          </important>
+ *          <p>If you plan to claim or import numbers and then release numbers frequently, contact us for a
+ *    service quota exception. Otherwise, it is possible you will be blocked from claiming and
+ *    releasing any more numbers until up to 180 days past the oldest number released has expired. </p>
+ *          <p> By default you can claim or import and then release up to 200% of your maximum number of
+ *    active phone numbers. If you claim or import and then release phone numbers using the UI or API
+ *    during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you
+ *    will be blocked from claiming or importing any more numbers until 180 days past the oldest number
+ *    released has expired. </p>
+ *          <p>For example, if you already have 99 claimed or imported numbers and a service level quota of
+ *    99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you
+ *    will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers
+ *    until you open an Amazon Web Services Support ticket. </p>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript

package/dist-types/commands/ListUsersCommand.d.ts

@@ -1,7 +1,8 @@
 import { Command as $Command } from "@smithy/smithy-client";
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
-import { ListUsersRequest, ListUsersResponse } from "../models/models_1";
+import { ListUsersRequest } from "../models/models_1";
+import { ListUsersResponse } from "../models/models_2";
 /**
  * @public
  */

package/dist-types/commands/ListViewsCommand.d.ts

@@ -1,8 +1,7 @@
 import { Command as $Command } from "@smithy/smithy-client";
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
-import { ListViewsRequest } from "../models/models_1";
-import { ListViewsResponse } from "../models/models_2";
+import { ListViewsRequest, ListViewsResponse } from "../models/models_2";
 /**
  * @public
  */

package/dist-types/commands/StartChatContactCommand.d.ts

@@ -46,8 +46,20 @@ declare const StartChatContactCommand_base: {
  *          <p>If you use the <code>ChatDurationInMinutes</code> parameter and receive a 400 error, your
  *    account may not support the ability to configure custom chat durations. For more information,
  *    contact Amazon Web Services Support. </p>
- *          <p>For more information about chat, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat.html">Chat</a> in the <i>Amazon Connect
- *     Administrator Guide</i>.</p>
+ *          <p>For more information about chat, see the following topics in the <i>Amazon Connect
+ *    Administrator Guide</i>: </p>
+ *          <ul>
+ *             <li>
+ *                <p>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html">Concepts: Web and mobile messaging capabilities in Amazon Connect</a>
+ *                </p>
+ *             </li>
+ *             <li>
+ *                <p>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/adminguide/security-best-practices.html#bp-security-chat">Amazon Connect Chat security best practices</a>
+ *                </p>
+ *             </li>
+ *          </ul>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript

package/dist-types/commands/StartContactStreamingCommand.d.ts

@@ -30,6 +30,20 @@ declare const StartContactStreamingCommand_base: {
  * <p> Initiates real-time message streaming for a new chat contact.</p>
  *          <p> For more information about message streaming, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-message-streaming.html">Enable real-time chat message
  *     streaming</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+ *          <p>For more information about chat, see the following topics in the <i>Amazon Connect
+ *    Administrator Guide</i>: </p>
+ *          <ul>
+ *             <li>
+ *                <p>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html">Concepts: Web and mobile messaging capabilities in Amazon Connect</a>
+ *                </p>
+ *             </li>
+ *             <li>
+ *                <p>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/adminguide/security-best-practices.html#bp-security-chat">Amazon Connect Chat security best practices</a>
+ *                </p>
+ *             </li>
+ *          </ul>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript

package/dist-types/models/models_0.d.ts

@@ -403,7 +403,8 @@ export interface DeviceInfo {
     OperatingSystem?: string;
 }
 /**
- * <p>Information about the agent hierarchy. Hierarchies can be configured with up to five levels.</p>
+ * <p>Information about the agent hierarchy. Hierarchies can be configured with up to five
+ *    levels.</p>
  * @public
  */
 export interface HierarchyGroups {
@@ -481,8 +482,10 @@ export interface AudioQualityMetricsInfo {
      */
     QualityScore?: number;
     /**
-     * <p>List of potential issues causing degradation of quality on a media connection. If the service did not detect any potential quality issues the list is empty.</p>
-     *          <p>Valid values: <code>HighPacketLoss</code> | <code>HighRoundTripTime</code> | <code>HighJitterBuffer</code>
+     * <p>List of potential issues causing degradation of quality on a media connection. If the
+     *    service did not detect any potential quality issues the list is empty.</p>
+     *          <p>Valid values: <code>HighPacketLoss</code> | <code>HighRoundTripTime</code> |
+     *     <code>HighJitterBuffer</code>
      *          </p>
      * @public
      */
@@ -499,6 +502,19 @@ export interface AgentQualityMetrics {
      */
     Audio?: AudioQualityMetricsInfo;
 }
+/**
+ * <p>Can be used to define a list of preferred agents to target the contact within the queue.
+ *    Note that agents must have the queue in their routing profile in order to be offered the
+ *    contact.</p>
+ * @public
+ */
+export interface AgentsCriteria {
+    /**
+     * <p>An object to specify a list of agents, by Agent ID.</p>
+     * @public
+     */
+    AgentIds?: string[];
+}
 /**
  * @public
  * @enum
@@ -3725,7 +3741,7 @@ export interface FieldValueUnion {
      */
     BooleanValue?: boolean;
     /**
-     * <p>a Double number value type.</p>
+     * <p>A Double number value type.</p>
      * @public
      */
     DoubleValue?: number;
@@ -5753,7 +5769,8 @@ export interface Customer {
  */
 export interface CustomerVoiceActivity {
     /**
-     * <p>Timestamp that measures the beginning of the customer greeting from an outbound voice call.</p>
+     * <p>Timestamp that measures the beginning of the customer greeting from an outbound voice
+     *    call.</p>
      * @public
      */
     GreetingStartTimestamp?: Date;
@@ -5769,7 +5786,8 @@ export interface CustomerVoiceActivity {
  */
 export interface DisconnectDetails {
     /**
-     * <p>Indicates the potential disconnection issues for a call. This field is not populated if the service does not detect potential issues.</p>
+     * <p>Indicates the potential disconnection issues for a call. This field is not populated if the
+     *    service does not detect potential issues.</p>
      * @public
      */
     PotentialDisconnectIssue?: string;
@@ -5833,6 +5851,17 @@ export interface Expiry {
      */
     ExpiryTimestamp?: Date;
 }
+/**
+ * <p>An object to define <code>AgentsCriteria</code>.</p>
+ * @public
+ */
+export interface MatchCriteria {
+    /**
+     * <p>An object to define <code>AgentIds</code>.</p>
+     * @public
+     */
+    AgentsCriteria?: AgentsCriteria;
+}
 /**
  * <p>An object to specify the predefined attribute condition.</p>
  * @public
@@ -5853,6 +5882,11 @@ export interface AttributeCondition {
      * @public
      */
     ProficiencyLevel?: number;
+    /**
+     * <p>An object to define <code>AgentsCriteria</code>.</p>
+     * @public
+     */
+    MatchCriteria?: MatchCriteria;
     /**
      * <p>The operator of the condition.</p>
      * @public
@@ -6049,74 +6083,6 @@ export interface EvaluationNote {
      */
     Value?: string;
 }
-/**
- * @public
- * @enum
- */
-export declare const EvaluationStatus: {
-    readonly DRAFT: "DRAFT";
-    readonly SUBMITTED: "SUBMITTED";
-};
-/**
- * @public
- */
-export type EvaluationStatus = (typeof EvaluationStatus)[keyof typeof EvaluationStatus];
-/**
- * <p>Information about a contact evaluation.</p>
- * @public
- */
-export interface Evaluation {
-    /**
-     * <p>A unique identifier for the contact evaluation.</p>
-     * @public
-     */
-    EvaluationId: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
-     * @public
-     */
-    EvaluationArn: string | undefined;
-    /**
-     * <p>Metadata about the contact evaluation.</p>
-     * @public
-     */
-    Metadata: EvaluationMetadata | undefined;
-    /**
-     * <p>A map of question identifiers to answer value.</p>
-     * @public
-     */
-    Answers: Record<string, EvaluationAnswerOutput> | undefined;
-    /**
-     * <p>A map of question identifiers to note value.</p>
-     * @public
-     */
-    Notes: Record<string, EvaluationNote> | undefined;
-    /**
-     * <p>The status of the contact evaluation.</p>
-     * @public
-     */
-    Status: EvaluationStatus | undefined;
-    /**
-     * <p>A map of item (section or question) identifiers to score value.</p>
-     * @public
-     */
-    Scores?: Record<string, EvaluationScore>;
-    /**
-     * <p>The timestamp for when the evaluation was created.</p>
-     * @public
-     */
-    CreatedTime: Date | undefined;
-    /**
-     * <p>The timestamp for when the evaluation was last updated.</p>
-     * @public
-     */
-    LastModifiedTime: Date | undefined;
-    /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
-     * @public
-     */
-    Tags?: Record<string, string>;
-}
 /**
  * @internal
  */

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,74 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, Application, Channel, ContactFlowStatus, ContactFlowType, ContactState, CreatedByInfo, DirectoryType, Distribution, EvaluationScore, EvaluationStatus, EventSourceName, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, UserProficiency, View, ViewType, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ActionSummary, AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, Application, Channel, ContactFlowStatus, ContactFlowType, ContactState, CreatedByInfo, DirectoryType, Distribution, EvaluationAnswerOutput, EvaluationMetadata, EvaluationNote, EvaluationScore, EventSourceName, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, UserProficiency, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationStatus: {
+    readonly DRAFT: "DRAFT";
+    readonly SUBMITTED: "SUBMITTED";
+};
+/**
+ * @public
+ */
+export type EvaluationStatus = (typeof EvaluationStatus)[keyof typeof EvaluationStatus];
+/**
+ * <p>Information about a contact evaluation.</p>
+ * @public
+ */
+export interface Evaluation {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     * @public
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     * @public
+     */
+    EvaluationArn: string | undefined;
+    /**
+     * <p>Metadata about the contact evaluation.</p>
+     * @public
+     */
+    Metadata: EvaluationMetadata | undefined;
+    /**
+     * <p>A map of question identifiers to answer value.</p>
+     * @public
+     */
+    Answers: Record<string, EvaluationAnswerOutput> | undefined;
+    /**
+     * <p>A map of question identifiers to note value.</p>
+     * @public
+     */
+    Notes: Record<string, EvaluationNote> | undefined;
+    /**
+     * <p>The status of the contact evaluation.</p>
+     * @public
+     */
+    Status: EvaluationStatus | undefined;
+    /**
+     * <p>A map of item (section or question) identifiers to score value.</p>
+     * @public
+     */
+    Scores?: Record<string, EvaluationScore>;
+    /**
+     * <p>The timestamp for when the evaluation was created.</p>
+     * @public
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The timestamp for when the evaluation was last updated.</p>
+     * @public
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string>;
+}
 /**
  * <p>The flow has not been published.</p>
  * @public
@@ -4295,45 +4363,6 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical">Cases created</a>
      *                </p>
      *             </dd>
-     *             <dt>CONTACTS_ABANDONED</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Metric filter: </p>
-     *                <ul>
-     *                   <li>
-     *                      <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> |
-     *          <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>|
-     *          <code>Disconnect</code>
-     *                      </p>
-     *                   </li>
-     *                </ul>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
-     *       contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical">Contact abandoned</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_ABANDONED_IN_X</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
-     *       Q in Connect</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_ANSWERED_IN_X</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
-     *       Q in Connect</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
-     *                </p>
-     *             </dd>
      *             <dt>CONTACTS_CREATED</dt>
      *             <dd>
      *                <p>Unit: Count</p>
@@ -4430,6 +4459,15 @@ export interface GetMetricDataV2Request {
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical">Contacts queued (enqueue timestamp)</a>
      *                </p>
      *             </dd>
+     *             <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than").</p>
+     *                <p>UI name: This metric is not available in Amazon Connect admin website. </p>
+     *             </dd>
      *             <dt>CONTACTS_RESOLVED_IN_X</dt>
      *             <dd>
      *                <p>Unit: Count</p>
@@ -4531,13 +4569,15 @@ export interface GetMetricDataV2Request {
      *             <dd>
      *                <p>Unit: Percent</p>
      *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
-     *                <p>UI name: Not available </p>
+     *                <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical
+     *       Metrics UI.</p>
      *             </dd>
      *             <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
      *             <dd>
      *                <p>Unit: Percent</p>
      *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
-     *                <p>UI name: Not available </p>
+     *                <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical
+     *       Metrics UI.</p>
      *             </dd>
      *             <dt>PERCENT_FLOWS_OUTCOME</dt>
      *             <dd>
@@ -4608,7 +4648,7 @@ export interface GetMetricDataV2Request {
      *                <p>Unit: Count</p>
      *                <p>Required filter key: CASE_TEMPLATE_ARN</p>
      *                <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall">Cases resolved</a>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical">Cases resolved</a>
      *                </p>
      *             </dd>
      *             <dt>SERVICE_LEVEL</dt>
@@ -4626,7 +4666,8 @@ export interface GetMetricDataV2Request {
      *             <dd>
      *                <p>Unit: Count</p>
      *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
-     *                <p>UI name: Not available</p>
+     *                <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical
+     *       Metrics UI.</p>
      *             </dd>
      *             <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
      *             <dd>
@@ -4651,6 +4692,45 @@ export interface GetMetricDataV2Request {
      *        metric.</p>
      *                </note>
      *             </dd>
+     *             <dt>SUM_CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Metric filter: </p>
+     *                <ul>
+     *                   <li>
+     *                      <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> |
+     *          <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>|
+     *          <code>Disconnect</code>
+     *                      </p>
+     *                   </li>
+     *                </ul>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
+     *       contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical">Contact abandoned</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
+     *       Q in Connect</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
+     *       Q in Connect</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
+     *                </p>
+     *             </dd>
      *             <dt>SUM_CONTACT_FLOW_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -4661,7 +4741,7 @@ export interface GetMetricDataV2Request {
      *             <dt>SUM_CONTACT_TIME_AGENT</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *                <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical">Agent on contact time</a>
      *                </p>
      *             </dd>
@@ -4678,7 +4758,7 @@ export interface GetMetricDataV2Request {
      *             <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *                <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
      *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical">Error status time</a>
      *                </p>
      *             </dd>
@@ -8576,48 +8656,6 @@ export interface UserSummary {
      */
     LastModifiedRegion?: string;
 }
-/**
- * @public
- */
-export interface ListUsersResponse {
-    /**
-     * <p>Information about the users.</p>
-     * @public
-     */
-    UserSummaryList?: UserSummary[];
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-}
-/**
- * @public
- */
-export interface ListViewsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
-     *    the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The type of the view.</p>
-     * @public
-     */
-    Type?: ViewType;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
-     * @public
-     */
-    MaxResults?: number;
-}
 /**
  * @internal
  */

package/dist-types/models/models_2.d.ts

@@ -1,7 +1,49 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { AgentAvailabilityTimer, AgentConfig, AgentHierarchyGroups, AgentInfo, AgentStatusState, AllowedCapabilities, AnsweringMachineDetectionStatus, Application, AttributeCondition, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, CreatedByInfo, Customer, CustomerVoiceActivity, DisconnectDetails, Evaluation, EvaluationAnswerData, EvaluationFormQuestion, EvaluationFormScoringStrategy, EvaluationNote, Expiry, FileStatusType, FileUseCaseType, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, MediaConcurrency, MonitorCapability, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QualityMetrics, QueueInfo, QuickConnectConfig, Reference, RehydrationType, RoutingCriteriaStepStatus, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SegmentAttributeValue, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, UserProficiency, View, ViewInputContent, ViewStatus, ViewType, VocabularyLanguageCode, VocabularyState, WisdomInfo } from "./models_0";
-import { ContactFlow, ContactFlowModule, ContactFlowModuleState, ContactFlowState, EvaluationFormVersionStatus, HoursOfOperation, InstanceAttributeType, PhoneNumberCountryCode, PhoneNumberType, PredefinedAttribute, Prompt, Queue, QueueStatus, QuickConnect, RoutingProfile, SignInConfig, SortOrder, TelephonyConfig } from "./models_1";
+import { AgentAvailabilityTimer, AgentConfig, AgentHierarchyGroups, AgentInfo, AgentStatusState, AllowedCapabilities, AnsweringMachineDetectionStatus, Application, AttributeCondition, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, CreatedByInfo, Customer, CustomerVoiceActivity, DisconnectDetails, EvaluationAnswerData, EvaluationFormQuestion, EvaluationFormScoringStrategy, EvaluationNote, Expiry, FileStatusType, FileUseCaseType, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, MediaConcurrency, MonitorCapability, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QualityMetrics, QueueInfo, QuickConnectConfig, Reference, RehydrationType, RoutingCriteriaStepStatus, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SegmentAttributeValue, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, UserProficiency, View, ViewInputContent, ViewStatus, ViewType, VocabularyLanguageCode, VocabularyState, WisdomInfo } from "./models_0";
+import { ContactFlow, ContactFlowModule, ContactFlowModuleState, ContactFlowState, Evaluation, EvaluationFormVersionStatus, HoursOfOperation, InstanceAttributeType, PhoneNumberCountryCode, PhoneNumberType, PredefinedAttribute, Prompt, Queue, QueueStatus, QuickConnect, RoutingProfile, SignInConfig, SortOrder, TelephonyConfig, UserSummary } from "./models_1";
+/**
+ * @public
+ */
+export interface ListUsersResponse {
+    /**
+     * <p>Information about the users.</p>
+     * @public
+     */
+    UserSummaryList?: UserSummary[];
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ */
+export interface ListViewsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The type of the view.</p>
+     * @public
+     */
+    Type?: ViewType;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
+     * @public
+     */
+    MaxResults?: number;
+}
 /**
  * <p>A summary of a view's metadata.</p>
  * @public
@@ -761,7 +803,7 @@ export interface SearchCriteria {
     QueueIds?: string[];
     /**
      * <p>The search criteria based on user-defined contact attributes that have been configured for
-     *    contact search. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html">Search by customer contact
+     *    contact search. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html">Search by custom contact
      *     attributes</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
      *          <important>
      *             <p>To use <code>SearchableContactAttributes</code> in a search request, the
@@ -789,7 +831,7 @@ export declare const SortableFieldName: {
  */
 export type SortableFieldName = (typeof SortableFieldName)[keyof typeof SortableFieldName];
 /**
- * <p>A structure that defineds the field name to sort by and a sort order.</p>
+ * <p>A structure that defines the field name to sort by and a sort order.</p>
  * @public
  */
 export interface Sort {
@@ -5255,7 +5297,8 @@ export interface RoutingProfileSearchCriteria {
      * <p>A leaf node condition which can be used to specify a string condition.</p>
      *          <note>
      *             <p>The currently supported values for <code>FieldName</code> are
-     *      <code>associatedQueueIds</code>, <code>name</code>, <code>description</code>, and <code>resourceID</code>.</p>
+     *      <code>associatedQueueIds</code>, <code>name</code>, <code>description</code>, and
+     *      <code>resourceID</code>.</p>
      *          </note>
      * @public
      */
@@ -5777,12 +5820,18 @@ export interface Step {
  */
 export interface RoutingCriteria {
     /**
-     * <p>List of routing steps. When Amazon Connect does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
+     * <p>List of routing steps. When Amazon Connect does not find an available agent meeting the
+     *    requirements in a step for a given step duration, the routing criteria will move on to the next
+     *    step sequentially until a join is completed with an agent. When all steps are exhausted, the
+     *    contact will be offered to any agent in the queue.</p>
      * @public
      */
     Steps?: Step[];
     /**
-     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.</p>
+     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is
+     *    activated when contact is transferred to a queue. ActivationTimestamp will be set on routing
+     *    criteria for contacts in agent queue even though Routing criteria is never activated for contacts
+     *    in agent queue.</p>
      * @public
      */
     ActivationTimestamp?: Date;
@@ -5947,7 +5996,8 @@ export interface Contact {
      */
     Campaign?: Campaign;
     /**
-     * <p>Indicates how an <a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html">outbound campaign</a> call is actually disposed if the contact is connected to Amazon Connect.</p>
+     * <p>Indicates how an <a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html">outbound campaign</a> call is
+     *    actually disposed if the contact is connected to Amazon Connect.</p>
      * @public
      */
     AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus;
@@ -5967,7 +6017,11 @@ export interface Contact {
      */
     DisconnectDetails?: DisconnectDetails;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, <code>connect:Guide</code> or <code>connect:SMS</code>.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes and can be accessed in
+     *    flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used
+     *    to show channel subtype. For example, <code>connect:Guide</code> or
+     *    <code>connect:SMS</code>.</p>
      * @public
      */
     SegmentAttributes?: Record<string, SegmentAttributeValue>;

package/dist-types/ts3.4/commands/ListUsersCommand.d.ts

@@ -5,7 +5,8 @@ import {
   ServiceInputTypes,
   ServiceOutputTypes,
 } from "../ConnectClient";
-import { ListUsersRequest, ListUsersResponse } from "../models/models_1";
+import { ListUsersRequest } from "../models/models_1";
+import { ListUsersResponse } from "../models/models_2";
 export { __MetadataBearer };
 export { $Command };
 export interface ListUsersCommandInput extends ListUsersRequest {}

package/dist-types/ts3.4/commands/ListViewsCommand.d.ts

@@ -5,8 +5,7 @@ import {
   ServiceInputTypes,
   ServiceOutputTypes,
 } from "../ConnectClient";
-import { ListViewsRequest } from "../models/models_1";
-import { ListViewsResponse } from "../models/models_2";
+import { ListViewsRequest, ListViewsResponse } from "../models/models_2";
 export { __MetadataBearer };
 export { $Command };
 export interface ListViewsCommandInput extends ListViewsRequest {}

package/dist-types/ts3.4/models/models_0.d.ts

@@ -174,6 +174,9 @@ export interface AudioQualityMetricsInfo {
 export interface AgentQualityMetrics {
   Audio?: AudioQualityMetricsInfo;
 }
+export interface AgentsCriteria {
+  AgentIds?: string[];
+}
 export declare const AgentStatusState: {
   readonly DISABLED: "DISABLED";
   readonly ENABLED: "ENABLED";
@@ -1733,10 +1736,14 @@ export interface Expiry {
   DurationInSeconds?: number;
   ExpiryTimestamp?: Date;
 }
+export interface MatchCriteria {
+  AgentsCriteria?: AgentsCriteria;
+}
 export interface AttributeCondition {
   Name?: string;
   Value?: string;
   ProficiencyLevel?: number;
+  MatchCriteria?: MatchCriteria;
   ComparisonOperator?: string;
 }
 export declare const RoutingCriteriaStepStatus: {
@@ -1813,24 +1820,6 @@ export interface EvaluationMetadata {
 export interface EvaluationNote {
   Value?: string;
 }
-export declare const EvaluationStatus: {
-  readonly DRAFT: "DRAFT";
-  readonly SUBMITTED: "SUBMITTED";
-};
-export type EvaluationStatus =
-  (typeof EvaluationStatus)[keyof typeof EvaluationStatus];
-export interface Evaluation {
-  EvaluationId: string | undefined;
-  EvaluationArn: string | undefined;
-  Metadata: EvaluationMetadata | undefined;
-  Answers: Record<string, EvaluationAnswerOutput> | undefined;
-  Notes: Record<string, EvaluationNote> | undefined;
-  Status: EvaluationStatus | undefined;
-  Scores?: Record<string, EvaluationScore>;
-  CreatedTime: Date | undefined;
-  LastModifiedTime: Date | undefined;
-  Tags?: Record<string, string>;
-}
 export declare const CreateInstanceRequestFilterSensitiveLog: (
   obj: CreateInstanceRequest
 ) => any;

package/dist-types/ts3.4/models/models_1.d.ts

@@ -17,8 +17,10 @@ import {
   CreatedByInfo,
   DirectoryType,
   Distribution,
+  EvaluationAnswerOutput,
+  EvaluationMetadata,
+  EvaluationNote,
   EvaluationScore,
-  EvaluationStatus,
   EventSourceName,
   FileStatusType,
   FileUseCaseType,
@@ -53,10 +55,27 @@ import {
   UserPhoneConfig,
   UserProficiency,
   View,
-  ViewType,
   VocabularyLanguageCode,
   VocabularyState,
 } from "./models_0";
+export declare const EvaluationStatus: {
+  readonly DRAFT: "DRAFT";
+  readonly SUBMITTED: "SUBMITTED";
+};
+export type EvaluationStatus =
+  (typeof EvaluationStatus)[keyof typeof EvaluationStatus];
+export interface Evaluation {
+  EvaluationId: string | undefined;
+  EvaluationArn: string | undefined;
+  Metadata: EvaluationMetadata | undefined;
+  Answers: Record<string, EvaluationAnswerOutput> | undefined;
+  Notes: Record<string, EvaluationNote> | undefined;
+  Status: EvaluationStatus | undefined;
+  Scores?: Record<string, EvaluationScore>;
+  CreatedTime: Date | undefined;
+  LastModifiedTime: Date | undefined;
+  Tags?: Record<string, string>;
+}
 export declare class ContactFlowNotPublishedException extends __BaseException {
   readonly name: "ContactFlowNotPublishedException";
   readonly $fault: "client";
@@ -2162,16 +2181,6 @@ export interface UserSummary {
   LastModifiedTime?: Date;
   LastModifiedRegion?: string;
 }
-export interface ListUsersResponse {
-  UserSummaryList?: UserSummary[];
-  NextToken?: string;
-}
-export interface ListViewsRequest {
-  InstanceId: string | undefined;
-  Type?: ViewType;
-  NextToken?: string;
-  MaxResults?: number;
-}
 export declare const InstanceFilterSensitiveLog: (obj: Instance) => any;
 export declare const DescribeInstanceResponseFilterSensitiveLog: (
   obj: DescribeInstanceResponse

package/dist-types/ts3.4/models/models_2.d.ts

@@ -19,7 +19,6 @@ import {
   Customer,
   CustomerVoiceActivity,
   DisconnectDetails,
-  Evaluation,
   EvaluationAnswerData,
   EvaluationFormQuestion,
   EvaluationFormScoringStrategy,
@@ -65,6 +64,7 @@ import {
   ContactFlowModule,
   ContactFlowModuleState,
   ContactFlowState,
+  Evaluation,
   EvaluationFormVersionStatus,
   HoursOfOperation,
   InstanceAttributeType,
@@ -79,7 +79,18 @@ import {
   SignInConfig,
   SortOrder,
   TelephonyConfig,
+  UserSummary,
 } from "./models_1";
+export interface ListUsersResponse {
+  UserSummaryList?: UserSummary[];
+  NextToken?: string;
+}
+export interface ListViewsRequest {
+  InstanceId: string | undefined;
+  Type?: ViewType;
+  NextToken?: string;
+  MaxResults?: number;
+}
 export interface ViewSummary {
   Id?: string;
   Arn?: string;

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@aws-sdk/client-connect",
   "description": "AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native",
-  "version": "3.606.0",
+  "version": "3.607.0",
   "scripts": {
     "build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
     "build:cjs": "node ../../scripts/compilation/inline client-connect",