@aws-sdk/client-connect 3.577.0 → 3.578.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
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@@ -27,7 +27,7 @@ declare const CreatePromptCommand_base: {
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/**
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* <p>Creates a prompt. For more information about prompts, such as supported file types and
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* maximum length, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/prompts.html">Create prompts</a> in the <i>Amazon Connect Administrator
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* maximum length, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/prompts.html">Create prompts</a> in the <i>Amazon Connect Administrator
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* Guide</i>.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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@@ -34,7 +34,7 @@ declare const GetMetricDataV2Command_base: {
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* hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. </p>
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* <p>For a description of the historical metrics that are supported by
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* <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics
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* definitions</a> in the <i>Amazon Connect Administrator
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* definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript
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@@ -2093,7 +2093,7 @@ export interface CreateContactFlowRequest {
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Content: string | undefined;
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/**
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* <p>Indicates the flow status as either <code>SAVED</code> or <code>PUBLISHED</code>. The
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*
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* <code>PUBLISHED</code> status will initiate validation on the content. the <code>SAVED</code>
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* status does not initiate validation of the content. <code>SAVED</code> |
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* <code>PUBLISHED</code>.</p>
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* @public
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@@ -3466,8 +3466,8 @@ export interface MetricFilterV2 {
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* <p>The key to use for filtering data. </p>
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* <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>.
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* These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code>
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* in the contact record. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the <i>Amazon Connect Administrator
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*
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* in the contact record. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the <i>Amazon Connect Administrator Guide</i>.
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* </p>
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* @public
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*/
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MetricFilterKey?: string;
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@@ -3618,45 +3618,49 @@ export interface GetMetricDataV2Request {
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* <p>The filters to apply to returned metrics. You can filter on the following resources:</p>
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* <ul>
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* <li>
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* <p>
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* <p>Agents</p>
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* </li>
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* <li>
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* <p>
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* <p>Channels</p>
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* </li>
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* <li>
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* <p>
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* <p>Feature</p>
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* </li>
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* <li>
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* <p>
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* <p>Queues</p>
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* </li>
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* <li>
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* <p>
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* <p>Routing profiles</p>
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* </li>
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* <li>
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* <p>
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* <p>Routing step expression</p>
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* </li>
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* <li>
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* <p>
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* <p>User hierarchy groups</p>
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* </li>
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* </ul>
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* <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
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* groups.</p>
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* <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical
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* metrics report</a> in the <i>Amazon Connect Administrator
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* metrics report</a> in the <i>Amazon Connect Administrator
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* Guide</i>.</p>
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* <p>Note the following limits:</p>
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* <ul>
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* <li>
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* <p>
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* <b>Filter keys</b>: A maximum of 5 filter keys are supported in
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* a single request. Valid filter keys: <code>
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* <code>
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* <code>
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* <code>
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* <code>
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* <code>contact/segmentAttributes/connect:Subtype</code> | <code>
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*
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*
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* a single request. Valid filter keys: <code>AGENT</code> |
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* <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> |
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* <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> |
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* <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>CASE_TEMPLATE_ARN</code> |
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* <code>CASE_STATUS</code> | <code>CHANNEL</code> |
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* <code>contact/segmentAttributes/connect:Subtype</code> | <code>FEATURE</code> |
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* <code>FLOW_TYPE</code> | <code>FLOWS_NEXT_RESOURCE_ID</code> |
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* <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> | <code>FLOWS_OUTCOME_TYPE</code> |
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* <code>FLOWS_RESOURCE_ID</code> | <code>INITIATION_METHOD</code> |
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* <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> |
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* <code>ROUTING_STEP_EXPRESSION</code> | <code>QUEUE</code> | <code>Q_CONNECT_ENABLED</code> |
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* </p>
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* </li>
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* <li>
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* <p>
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@@ -3699,20 +3703,22 @@ export interface GetMetricDataV2Request {
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* by queue, the metrics returned are grouped by queue. The values that are returned apply to the
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* metrics for each queue. They are not aggregated for all queues.</p>
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* <p>If no grouping is specified, a summary of all metrics is returned.</p>
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* <p>Valid grouping keys: <code>
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* | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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* <p>Valid grouping keys: <code>AGENT</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
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* <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
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* <code>contact/segmentAttributes/connect:Subtype</code> | <code>
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* <code>
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* <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>CHANNEL</code> |
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* <code>contact/segmentAttributes/connect:Subtype</code> | <code>FLOWS_RESOURCE_ID</code> |
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* <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_OUTCOME_TYPE</code>
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* | <code>INITIATION_METHOD</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> |
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* <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> |
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* <code>ROUTING_STEP_EXPRESSION</code>
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* </p>
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* @public
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*/
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Groupings?: string[];
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/**
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* <p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The
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* following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator
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* following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator
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* Guide</i>.</p>
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* <dl>
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* <dt>ABANDONMENT_RATE</dt>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical">Average conversation duration</a>
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* </p>
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* </dd>
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* <dt>AVG_FLOW_TIME</dt>
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* <dd>
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* <p>Unit: Seconds</p>
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* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
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* resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
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* resource ID, Initiation method, Resource published timestamp</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical">Average flow time</a>
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* </p>
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* </dd>
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* <dt>AVG_GREETING_TIME_AGENT</dt>
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* <dd>
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* <p>This metric is available only for contacts analyzed by Contact Lens conversational
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* <dt>CONTACTS_ABANDONED</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>Metric filter: </p>
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* <ul>
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* <li>
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* <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> |
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* <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>|
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* <code>Disconnect</code>
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* </p>
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* </li>
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* </ul>
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
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* contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical">Contact abandoned</a>
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* </p>
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* </dd>
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* <dt>CONTACTS_ABANDONED_IN_X</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
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* Q in Connect</p>
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* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
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* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
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* "Less than"). </p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
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* </p>
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* </dd>
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* <dt>CONTACTS_ANSWERED_IN_X</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
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* Q in Connect</p>
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* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
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* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
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* "Less than"). </p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
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* </p>
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* </dd>
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* <dt>CONTACTS_CREATED</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical">Current cases</a>
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* </p>
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* </dd>
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* <dt>FLOWS_OUTCOME</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
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* resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
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* resource ID, Initiation method, Resource published timestamp</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical">Flows outcome</a>
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* </p>
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* </dd>
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* <dt>FLOWS_STARTED</dt>
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* <dd>
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* <p>Unit: Count</p>
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* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
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* resource ID, Flows resource ID, Initiation method, Resource published timestamp</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical">Flows started</a>
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* </p>
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* </dd>
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* <dt>MAX_FLOW_TIME</dt>
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* <dd>
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* <p>Unit: Seconds</p>
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* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
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* resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
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* resource ID, Initiation method, Resource published timestamp</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical">Maximum flow time</a>
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* </p>
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* </dd>
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* <dt>MAX_QUEUED_TIME</dt>
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* <dd>
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* <p>Unit: Seconds</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical">Maximum queued time</a>
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* </p>
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* </dd>
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* <dt>MIN_FLOW_TIME</dt>
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* <dd>
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* <p>Unit: Seconds</p>
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* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
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* resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
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* resource ID, Initiation method, Resource published timestamp</p>
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical">Minimum flow time</a>
|
|
4268
|
+
* </p>
|
|
4269
|
+
* </dd>
|
|
4189
4270
|
* <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
|
|
4190
4271
|
* <dd>
|
|
4191
4272
|
* <p>Unit: Percent</p>
|
|
@@ -4206,6 +4287,19 @@ export interface GetMetricDataV2Request {
|
|
|
4206
4287
|
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
4207
4288
|
* <p>UI name: Not available </p>
|
|
4208
4289
|
* </dd>
|
|
4290
|
+
* <dt>PERCENT_FLOWS_OUTCOME</dt>
|
|
4291
|
+
* <dd>
|
|
4292
|
+
* <p>Unit: Percent</p>
|
|
4293
|
+
* <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>
|
|
4294
|
+
* </p>
|
|
4295
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module
|
|
4296
|
+
* resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
|
|
4297
|
+
* resource ID, Initiation method, Resource published timestamp</p>
|
|
4298
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical">Flows outcome percentage</a>.</p>
|
|
4299
|
+
* <note>
|
|
4300
|
+
* <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>
|
|
4301
|
+
* </note>
|
|
4302
|
+
* </dd>
|
|
4209
4303
|
* <dt>PERCENT_NON_TALK_TIME</dt>
|
|
4210
4304
|
* <dd>
|
|
4211
4305
|
* <p>This metric is available only for contacts analyzed by Contact Lens conversational
|
|
@@ -4319,28 +4413,6 @@ export interface GetMetricDataV2Request {
|
|
|
4319
4413
|
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical">Agent on contact time</a>
|
|
4320
4414
|
* </p>
|
|
4321
4415
|
* </dd>
|
|
4322
|
-
* <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
|
|
4323
|
-
* <dd>
|
|
4324
|
-
* <p>Unit: Count</p>
|
|
4325
|
-
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
|
|
4326
|
-
* Q in Connect</p>
|
|
4327
|
-
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
|
|
4328
|
-
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
4329
|
-
* "Less than"). </p>
|
|
4330
|
-
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
|
|
4331
|
-
* </p>
|
|
4332
|
-
* </dd>
|
|
4333
|
-
* <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
|
|
4334
|
-
* <dd>
|
|
4335
|
-
* <p>Unit: Count</p>
|
|
4336
|
-
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,
|
|
4337
|
-
* Q in Connect</p>
|
|
4338
|
-
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
|
|
4339
|
-
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
4340
|
-
* "Less than"). </p>
|
|
4341
|
-
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
|
|
4342
|
-
* </p>
|
|
4343
|
-
* </dd>
|
|
4344
4416
|
* <dt>SUM_CONTACTS_DISCONNECTED </dt>
|
|
4345
4417
|
* <dd>
|
|
4346
4418
|
* <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
|
package/package.json
CHANGED
|
@@ -1,7 +1,7 @@
|
|
|
1
1
|
{
|
|
2
2
|
"name": "@aws-sdk/client-connect",
|
|
3
3
|
"description": "AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native",
|
|
4
|
-
"version": "3.
|
|
4
|
+
"version": "3.578.0",
|
|
5
5
|
"scripts": {
|
|
6
6
|
"build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
|
|
7
7
|
"build:cjs": "node ../../scripts/compilation/inline client-connect",
|