@aws-sdk/client-connect 3.535.0 → 3.540.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist-cjs/endpoint/endpointResolver.js +4 -2
- package/dist-cjs/index.js +2 -3
- package/dist-es/endpoint/endpointResolver.js +3 -1
- package/dist-es/index.js +0 -1
- package/dist-es/models/models_0.js +2 -0
- package/dist-types/commands/AssociateInstanceStorageConfigCommand.d.ts +1 -1
- package/dist-types/commands/DescribeInstanceStorageConfigCommand.d.ts +1 -1
- package/dist-types/commands/DisassociateInstanceStorageConfigCommand.d.ts +1 -1
- package/dist-types/commands/ListInstanceStorageConfigsCommand.d.ts +1 -1
- package/dist-types/commands/UpdateInstanceStorageConfigCommand.d.ts +1 -1
- package/dist-types/index.d.ts +0 -1
- package/dist-types/models/models_0.d.ts +22 -2
- package/dist-types/models/models_1.d.ts +89 -83
- package/dist-types/models/models_2.d.ts +2 -1
- package/dist-types/ts3.4/index.d.ts +0 -1
- package/dist-types/ts3.4/models/models_0.d.ts +2 -0
- package/package.json +5 -5
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@@ -1,12 +1,14 @@
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"use strict";
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Object.defineProperty(exports, "__esModule", { value: true });
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exports.defaultEndpointResolver = void 0;
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const util_endpoints_1 = require("@
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const util_endpoints_1 = require("@aws-sdk/util-endpoints");
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const util_endpoints_2 = require("@smithy/util-endpoints");
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const ruleset_1 = require("./ruleset");
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const defaultEndpointResolver = (endpointParams, context = {}) => {
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return (0,
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return (0, util_endpoints_2.resolveEndpoint)(ruleset_1.ruleSet, {
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endpointParams: endpointParams,
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logger: context.logger,
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});
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};
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exports.defaultEndpointResolver = defaultEndpointResolver;
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util_endpoints_2.customEndpointFunctions.aws = util_endpoints_1.awsEndpointFunctions;
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package/dist-cjs/index.js
CHANGED
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@@ -927,7 +927,9 @@ var InstanceStorageResourceType = {
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CONTACT_EVALUATIONS: "CONTACT_EVALUATIONS",
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CONTACT_TRACE_RECORDS: "CONTACT_TRACE_RECORDS",
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MEDIA_STREAMS: "MEDIA_STREAMS",
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REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS",
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REAL_TIME_CONTACT_ANALYSIS_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS",
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REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS",
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SCHEDULED_REPORTS: "SCHEDULED_REPORTS",
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SCREEN_RECORDINGS: "SCREEN_RECORDINGS"
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};
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@@ -15638,9 +15640,6 @@ var paginateSearchUsers = (0, import_core.createPaginator)(ConnectClient, Search
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// src/pagination/SearchVocabulariesPaginator.ts
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var paginateSearchVocabularies = (0, import_core.createPaginator)(ConnectClient, SearchVocabulariesCommand, "NextToken", "NextToken", "MaxResults");
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-
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// src/index.ts
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var import_util_endpoints = require("@aws-sdk/util-endpoints");
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// Annotate the CommonJS export names for ESM import in node:
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0 && (module.exports = {
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@@ -1,4 +1,5 @@
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import {
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import { awsEndpointFunctions } from "@aws-sdk/util-endpoints";
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import { customEndpointFunctions, resolveEndpoint } from "@smithy/util-endpoints";
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import { ruleSet } from "./ruleset";
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export const defaultEndpointResolver = (endpointParams, context = {}) => {
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return resolveEndpoint(ruleSet, {
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@@ -6,3 +7,4 @@ export const defaultEndpointResolver = (endpointParams, context = {}) => {
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logger: context.logger,
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});
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};
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customEndpointFunctions.aws = awsEndpointFunctions;
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package/dist-es/index.js
CHANGED
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@@ -209,7 +209,9 @@ export const InstanceStorageResourceType = {
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CONTACT_EVALUATIONS: "CONTACT_EVALUATIONS",
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CONTACT_TRACE_RECORDS: "CONTACT_TRACE_RECORDS",
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MEDIA_STREAMS: "MEDIA_STREAMS",
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REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS",
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REAL_TIME_CONTACT_ANALYSIS_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS",
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REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS",
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SCHEDULED_REPORTS: "SCHEDULED_REPORTS",
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SCREEN_RECORDINGS: "SCREEN_RECORDINGS",
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};
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@@ -41,7 +41,7 @@ declare const AssociateInstanceStorageConfigCommand_base: {
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* const client = new ConnectClient(config);
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* const input = { // AssociateInstanceStorageConfigRequest
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* InstanceId: "STRING_VALUE", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS" || "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" || "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS", // required
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* StorageConfig: { // InstanceStorageConfig
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* AssociationId: "STRING_VALUE",
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* StorageType: "S3" || "KINESIS_VIDEO_STREAM" || "KINESIS_STREAM" || "KINESIS_FIREHOSE", // required
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@@ -38,7 +38,7 @@ declare const DescribeInstanceStorageConfigCommand_base: {
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* const input = { // DescribeInstanceStorageConfigRequest
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* InstanceId: "STRING_VALUE", // required
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* AssociationId: "STRING_VALUE", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS" || "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" || "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS", // required
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* };
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* const command = new DescribeInstanceStorageConfigCommand(input);
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* const response = await client.send(command);
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@@ -38,7 +38,7 @@ declare const DisassociateInstanceStorageConfigCommand_base: {
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* const input = { // DisassociateInstanceStorageConfigRequest
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* InstanceId: "STRING_VALUE", // required
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* AssociationId: "STRING_VALUE", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS" || "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" || "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS", // required
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* };
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* const command = new DisassociateInstanceStorageConfigCommand(input);
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* const response = await client.send(command);
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@@ -37,7 +37,7 @@ declare const ListInstanceStorageConfigsCommand_base: {
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* const client = new ConnectClient(config);
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* const input = { // ListInstanceStorageConfigsRequest
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* InstanceId: "STRING_VALUE", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS" || "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" || "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS", // required
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* NextToken: "STRING_VALUE",
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* MaxResults: Number("int"),
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* };
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* const input = { // UpdateInstanceStorageConfigRequest
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* InstanceId: "STRING_VALUE", // required
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* AssociationId: "STRING_VALUE", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS", // required
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* ResourceType: "CHAT_TRANSCRIPTS" || "CALL_RECORDINGS" || "SCHEDULED_REPORTS" || "MEDIA_STREAMS" || "CONTACT_TRACE_RECORDS" || "AGENT_EVENTS" || "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" || "ATTACHMENTS" || "CONTACT_EVALUATIONS" || "SCREEN_RECORDINGS" || "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" || "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS", // required
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* StorageConfig: { // InstanceStorageConfig
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* AssociationId: "STRING_VALUE",
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* StorageType: "S3" || "KINESIS_VIDEO_STREAM" || "KINESIS_STREAM" || "KINESIS_FIREHOSE", // required
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package/dist-types/index.d.ts
CHANGED
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export * from "./commands";
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export * from "./pagination";
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export * from "./models";
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import "@aws-sdk/util-endpoints";
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export { ConnectServiceException } from "./models/ConnectServiceException";
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readonly CONTACT_EVALUATIONS: "CONTACT_EVALUATIONS";
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readonly CONTACT_TRACE_RECORDS: "CONTACT_TRACE_RECORDS";
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readonly MEDIA_STREAMS: "MEDIA_STREAMS";
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readonly REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS";
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readonly REAL_TIME_CONTACT_ANALYSIS_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS";
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readonly REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS";
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readonly SCHEDULED_REPORTS: "SCHEDULED_REPORTS";
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readonly SCREEN_RECORDINGS: "SCREEN_RECORDINGS";
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};
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*/
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InstanceId: string | undefined;
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/**
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* <p>A valid resource type
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* <p>A valid resource type. To <a href="https://docs.aws.amazon.com/connect/latest/adminguide/enable-contact-analysis-segment-streams.html">enable streaming
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* for real-time analysis of contacts</a>, use the following types:</p>
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* <ul>
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* <li>
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* <p>For chat contacts, use <code>REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS</code>.</p>
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* </li>
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* <li>
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* <p>For voice contacts, use <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code>.</p>
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* </li>
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* </ul>
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* <note>
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* <p>
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* <code>REAL_TIME_CONTACT_ANALYSIS_SEGMENTS</code> is deprecated, but it is still
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* supported and will apply only to VOICE channel contacts. Use
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* <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code> for voice contacts moving forward.</p>
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* <p>If you have previously associated a stream with <code>REAL_TIME_CONTACT_ANALYSIS_SEGMENTS</code>, no
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* action is needed to update the stream to <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code>.</p>
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* </note>
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* @public
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*/
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*/
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HierarchyRestrictedResources?: string[];
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/**
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* <p>The identifier of the hierarchy group that a security profile uses to restrict access to
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* <p>The identifier of the hierarchy group that a security profile uses to restrict access to
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* resources in Amazon Connect.</p>
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*/
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AllowedAccessControlHierarchyGroupId?: string;
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* <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
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* <code>FEATURE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
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* <code>contact/segmentAttributes/connect:Subtype</code> |
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* <code>ROUTING_STEP_EXPRESSION</code>
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* </p>
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* </li>
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* <li>
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* <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code>
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* | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
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* <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
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* <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
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* <code>contact/segmentAttributes/connect:Subtype</code> |
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* <code>ROUTING_STEP_EXPRESSION</code>
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* </p>
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* <p>Unit: Percent</p>
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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* contact/segmentAttributes/connect:Subtype</p>
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* <p>UI name:
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical">Abandonment rate</a>
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* </p>
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* </dd>
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* <dt>AGENT_ADHERENT_TIME</dt>
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* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
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* <p>Unit: Seconds</p>
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
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* <p>UI name:
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* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical">Adherent time</a>
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* </p>
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* </dd>
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|
* <dt>AGENT_ANSWER_RATE</dt>
|
|
3085
3086
|
* <dd>
|
|
3086
3087
|
* <p>Unit: Percent</p>
|
|
3087
3088
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3088
|
-
* <p>UI name:
|
|
3089
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical">Agent answer rate</a>
|
|
3089
3090
|
* </p>
|
|
3090
3091
|
* </dd>
|
|
3091
3092
|
* <dt>AGENT_NON_ADHERENT_TIME</dt>
|
|
3092
3093
|
* <dd>
|
|
3093
3094
|
* <p>Unit: Seconds</p>
|
|
3094
3095
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3095
|
-
* <p>UI name:
|
|
3096
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time">Non-adherent time</a>
|
|
3096
3097
|
* </p>
|
|
3097
3098
|
* </dd>
|
|
3098
3099
|
* <dt>AGENT_NON_RESPONSE</dt>
|
|
3099
3100
|
* <dd>
|
|
3100
3101
|
* <p>Unit: Count</p>
|
|
3101
3102
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
|
|
3102
|
-
* <p>UI name:
|
|
3103
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response">Agent
|
|
3104
|
+
* non-response</a>
|
|
3103
3105
|
* </p>
|
|
3104
3106
|
* </dd>
|
|
3105
3107
|
* <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>
|
|
@@ -3107,14 +3109,14 @@ export interface GetMetricDataV2Request {
|
|
|
3107
3109
|
* <p>Unit: Count</p>
|
|
3108
3110
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3109
3111
|
* <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>
|
|
3110
|
-
* <p>UI name:
|
|
3112
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical">Agent non-response without customer abandons</a>
|
|
3111
3113
|
* </p>
|
|
3112
3114
|
* </dd>
|
|
3113
3115
|
* <dt>AGENT_OCCUPANCY</dt>
|
|
3114
3116
|
* <dd>
|
|
3115
3117
|
* <p>Unit: Percentage</p>
|
|
3116
3118
|
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
|
|
3117
|
-
* <p>UI name:
|
|
3119
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical">Occupancy</a>
|
|
3118
3120
|
* </p>
|
|
3119
3121
|
* </dd>
|
|
3120
3122
|
* <dt>AGENT_SCHEDULE_ADHERENCE</dt>
|
|
@@ -3122,7 +3124,7 @@ export interface GetMetricDataV2Request {
|
|
|
3122
3124
|
* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
|
|
3123
3125
|
* <p>Unit: Percent</p>
|
|
3124
3126
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3125
|
-
* <p>UI name:
|
|
3127
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical">Adherence</a>
|
|
3126
3128
|
* </p>
|
|
3127
3129
|
* </dd>
|
|
3128
3130
|
* <dt>AGENT_SCHEDULED_TIME</dt>
|
|
@@ -3130,7 +3132,7 @@ export interface GetMetricDataV2Request {
|
|
|
3130
3132
|
* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
|
|
3131
3133
|
* <p>Unit: Seconds</p>
|
|
3132
3134
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3133
|
-
* <p>UI name:
|
|
3135
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical">Scheduled time</a>
|
|
3134
3136
|
* </p>
|
|
3135
3137
|
* </dd>
|
|
3136
3138
|
* <dt>AVG_ABANDON_TIME</dt>
|
|
@@ -3138,14 +3140,14 @@ export interface GetMetricDataV2Request {
|
|
|
3138
3140
|
* <p>Unit: Seconds</p>
|
|
3139
3141
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3140
3142
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3141
|
-
* <p>UI name:
|
|
3143
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical">Average queue abandon time</a>
|
|
3142
3144
|
* </p>
|
|
3143
3145
|
* </dd>
|
|
3144
3146
|
* <dt>AVG_ACTIVE_TIME</dt>
|
|
3145
3147
|
* <dd>
|
|
3146
3148
|
* <p>Unit: Seconds</p>
|
|
3147
3149
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3148
|
-
* <p>UI name:
|
|
3150
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical">Average active time</a>
|
|
3149
3151
|
* </p>
|
|
3150
3152
|
* </dd>
|
|
3151
3153
|
* <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
|
|
@@ -3155,7 +3157,7 @@ export interface GetMetricDataV2Request {
|
|
|
3155
3157
|
* </p>
|
|
3156
3158
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3157
3159
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3158
|
-
* <p>UI name:
|
|
3160
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical">Average after contact work time</a>
|
|
3159
3161
|
* </p>
|
|
3160
3162
|
* <note>
|
|
3161
3163
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3169,7 +3171,7 @@ export interface GetMetricDataV2Request {
|
|
|
3169
3171
|
* <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
|
|
3170
3172
|
* </p>
|
|
3171
3173
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3172
|
-
* <p>UI name:
|
|
3174
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time">Average agent API connecting time</a>
|
|
3173
3175
|
* </p>
|
|
3174
3176
|
* <note>
|
|
3175
3177
|
* <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this
|
|
@@ -3180,7 +3182,7 @@ export interface GetMetricDataV2Request {
|
|
|
3180
3182
|
* <dd>
|
|
3181
3183
|
* <p>Unit: Seconds</p>
|
|
3182
3184
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3183
|
-
* <p>UI name:
|
|
3185
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical">Average agent pause time</a>
|
|
3184
3186
|
* </p>
|
|
3185
3187
|
* </dd>
|
|
3186
3188
|
* <dt>AVG_CASE_RELATED_CONTACTS</dt>
|
|
@@ -3188,7 +3190,7 @@ export interface GetMetricDataV2Request {
|
|
|
3188
3190
|
* <p>Unit: Count</p>
|
|
3189
3191
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3190
3192
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3191
|
-
* <p>UI name:
|
|
3193
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical">Average contacts per case</a>
|
|
3192
3194
|
* </p>
|
|
3193
3195
|
* </dd>
|
|
3194
3196
|
* <dt>AVG_CASE_RESOLUTION_TIME</dt>
|
|
@@ -3196,7 +3198,7 @@ export interface GetMetricDataV2Request {
|
|
|
3196
3198
|
* <p>Unit: Seconds</p>
|
|
3197
3199
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3198
3200
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3199
|
-
* <p>UI name:
|
|
3201
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical">Average case resolution time</a>
|
|
3200
3202
|
* </p>
|
|
3201
3203
|
* </dd>
|
|
3202
3204
|
* <dt>AVG_CONTACT_DURATION</dt>
|
|
@@ -3204,7 +3206,7 @@ export interface GetMetricDataV2Request {
|
|
|
3204
3206
|
* <p>Unit: Seconds</p>
|
|
3205
3207
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3206
3208
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3207
|
-
* <p>UI name:
|
|
3209
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical">Average contact duration</a>
|
|
3208
3210
|
* </p>
|
|
3209
3211
|
* <note>
|
|
3210
3212
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3215,7 +3217,7 @@ export interface GetMetricDataV2Request {
|
|
|
3215
3217
|
* <p>Unit: Seconds</p>
|
|
3216
3218
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3217
3219
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3218
|
-
* <p>UI name:
|
|
3220
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical">Average conversation duration</a>
|
|
3219
3221
|
* </p>
|
|
3220
3222
|
* </dd>
|
|
3221
3223
|
* <dt>AVG_GREETING_TIME_AGENT</dt>
|
|
@@ -3225,7 +3227,7 @@ export interface GetMetricDataV2Request {
|
|
|
3225
3227
|
* <p>Unit: Seconds</p>
|
|
3226
3228
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3227
3229
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3228
|
-
* <p>UI name:
|
|
3230
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical">Average greeting time agent </a>
|
|
3229
3231
|
* </p>
|
|
3230
3232
|
* </dd>
|
|
3231
3233
|
* <dt>AVG_HANDLE_TIME</dt>
|
|
@@ -3233,7 +3235,7 @@ export interface GetMetricDataV2Request {
|
|
|
3233
3235
|
* <p>Unit: Seconds</p>
|
|
3234
3236
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3235
3237
|
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
|
|
3236
|
-
* <p>UI name:
|
|
3238
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical">Average handle time</a>
|
|
3237
3239
|
* </p>
|
|
3238
3240
|
* <note>
|
|
3239
3241
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3244,7 +3246,7 @@ export interface GetMetricDataV2Request {
|
|
|
3244
3246
|
* <p>Unit: Seconds</p>
|
|
3245
3247
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3246
3248
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3247
|
-
* <p>UI name:
|
|
3249
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical">Average customer hold time</a>
|
|
3248
3250
|
* </p>
|
|
3249
3251
|
* <note>
|
|
3250
3252
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3255,7 +3257,7 @@ export interface GetMetricDataV2Request {
|
|
|
3255
3257
|
* <p>Unit: Seconds</p>
|
|
3256
3258
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3257
3259
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3258
|
-
* <p>UI name:
|
|
3260
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical">Average customer hold time all contacts</a>
|
|
3259
3261
|
* </p>
|
|
3260
3262
|
* </dd>
|
|
3261
3263
|
* <dt>AVG_HOLDS</dt>
|
|
@@ -3263,7 +3265,7 @@ export interface GetMetricDataV2Request {
|
|
|
3263
3265
|
* <p>Unit: Count</p>
|
|
3264
3266
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3265
3267
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3266
|
-
* <p>UI name:
|
|
3268
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical">Average holds</a>
|
|
3267
3269
|
* </p>
|
|
3268
3270
|
* <note>
|
|
3269
3271
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3274,7 +3276,7 @@ export interface GetMetricDataV2Request {
|
|
|
3274
3276
|
* <p>Unit: Seconds</p>
|
|
3275
3277
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3276
3278
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3277
|
-
* <p>UI name:
|
|
3279
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical">Average agent interaction and customer hold time</a>
|
|
3278
3280
|
* </p>
|
|
3279
3281
|
* </dd>
|
|
3280
3282
|
* <dt>AVG_INTERACTION_TIME</dt>
|
|
@@ -3284,7 +3286,7 @@ export interface GetMetricDataV2Request {
|
|
|
3284
3286
|
* </p>
|
|
3285
3287
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
|
|
3286
3288
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3287
|
-
* <p>UI name:
|
|
3289
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical">Average agent interaction time</a>
|
|
3288
3290
|
* </p>
|
|
3289
3291
|
* <note>
|
|
3290
3292
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3297,7 +3299,7 @@ export interface GetMetricDataV2Request {
|
|
|
3297
3299
|
* <p>Unit: Count</p>
|
|
3298
3300
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3299
3301
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3300
|
-
* <p>UI name:
|
|
3302
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical">Average interruptions agent </a>
|
|
3301
3303
|
* </p>
|
|
3302
3304
|
* </dd>
|
|
3303
3305
|
* <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
|
|
@@ -3307,7 +3309,7 @@ export interface GetMetricDataV2Request {
|
|
|
3307
3309
|
* <p>Unit: Seconds</p>
|
|
3308
3310
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3309
3311
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3310
|
-
* <p>UI name:
|
|
3312
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical">Average interruption time agent</a>
|
|
3311
3313
|
* </p>
|
|
3312
3314
|
* </dd>
|
|
3313
3315
|
* <dt>AVG_NON_TALK_TIME</dt>
|
|
@@ -3317,7 +3319,7 @@ export interface GetMetricDataV2Request {
|
|
|
3317
3319
|
* <p>Unit: Seconds</p>
|
|
3318
3320
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3319
3321
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3320
|
-
* <p>UI name:
|
|
3322
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical">Average non-talk time</a>
|
|
3321
3323
|
* </p>
|
|
3322
3324
|
* </dd>
|
|
3323
3325
|
* <dt>AVG_QUEUE_ANSWER_TIME</dt>
|
|
@@ -3325,7 +3327,7 @@ export interface GetMetricDataV2Request {
|
|
|
3325
3327
|
* <p>Unit: Seconds</p>
|
|
3326
3328
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
|
|
3327
3329
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3328
|
-
* <p>UI name:
|
|
3330
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical">Average queue answer time</a>
|
|
3329
3331
|
* </p>
|
|
3330
3332
|
* <note>
|
|
3331
3333
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3336,7 +3338,7 @@ export interface GetMetricDataV2Request {
|
|
|
3336
3338
|
* <p>Unit: Seconds</p>
|
|
3337
3339
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile,
|
|
3338
3340
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3339
|
-
* <p>UI name:
|
|
3341
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical">Average resolution time</a>
|
|
3340
3342
|
* </p>
|
|
3341
3343
|
* </dd>
|
|
3342
3344
|
* <dt>AVG_TALK_TIME</dt>
|
|
@@ -3346,7 +3348,7 @@ export interface GetMetricDataV2Request {
|
|
|
3346
3348
|
* <p>Unit: Seconds</p>
|
|
3347
3349
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3348
3350
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3349
|
-
* <p>UI name:
|
|
3351
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical">Average talk time</a>
|
|
3350
3352
|
* </p>
|
|
3351
3353
|
* </dd>
|
|
3352
3354
|
* <dt>AVG_TALK_TIME_AGENT</dt>
|
|
@@ -3356,7 +3358,7 @@ export interface GetMetricDataV2Request {
|
|
|
3356
3358
|
* <p>Unit: Seconds</p>
|
|
3357
3359
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3358
3360
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3359
|
-
* <p>UI name:
|
|
3361
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical">Average talk time agent</a>
|
|
3360
3362
|
* </p>
|
|
3361
3363
|
* </dd>
|
|
3362
3364
|
* <dt>AVG_TALK_TIME_CUSTOMER</dt>
|
|
@@ -3366,7 +3368,7 @@ export interface GetMetricDataV2Request {
|
|
|
3366
3368
|
* <p>Unit: Seconds</p>
|
|
3367
3369
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3368
3370
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3369
|
-
* <p>UI name:
|
|
3371
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical">Average talk time customer</a>
|
|
3370
3372
|
* </p>
|
|
3371
3373
|
* </dd>
|
|
3372
3374
|
* <dt>CASES_CREATED</dt>
|
|
@@ -3374,7 +3376,7 @@ export interface GetMetricDataV2Request {
|
|
|
3374
3376
|
* <p>Unit: Count</p>
|
|
3375
3377
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3376
3378
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3377
|
-
* <p>UI name:
|
|
3379
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical">Cases created</a>
|
|
3378
3380
|
* </p>
|
|
3379
3381
|
* </dd>
|
|
3380
3382
|
* <dt>CONTACTS_ABANDONED</dt>
|
|
@@ -3382,7 +3384,7 @@ export interface GetMetricDataV2Request {
|
|
|
3382
3384
|
* <p>Unit: Count</p>
|
|
3383
3385
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3384
3386
|
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
|
|
3385
|
-
* <p>UI name:
|
|
3387
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical">Contact abandoned</a>
|
|
3386
3388
|
* </p>
|
|
3387
3389
|
* </dd>
|
|
3388
3390
|
* <dt>CONTACTS_CREATED</dt>
|
|
@@ -3392,7 +3394,7 @@ export interface GetMetricDataV2Request {
|
|
|
3392
3394
|
* </p>
|
|
3393
3395
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
|
|
3394
3396
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3395
|
-
* <p>UI name:
|
|
3397
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical">Contacts created</a>
|
|
3396
3398
|
* </p>
|
|
3397
3399
|
* <note>
|
|
3398
3400
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3406,7 +3408,7 @@ export interface GetMetricDataV2Request {
|
|
|
3406
3408
|
* </p>
|
|
3407
3409
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3408
3410
|
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
|
|
3409
|
-
* <p>UI name:
|
|
3411
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical">API contacts handled</a>
|
|
3410
3412
|
* </p>
|
|
3411
3413
|
* <note>
|
|
3412
3414
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3419,7 +3421,7 @@ export interface GetMetricDataV2Request {
|
|
|
3419
3421
|
* </p>
|
|
3420
3422
|
* <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
|
|
3421
3423
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3422
|
-
* <p>UI name:
|
|
3424
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical">Contacts handled by Connected to agent</a>
|
|
3423
3425
|
* </p>
|
|
3424
3426
|
* </dd>
|
|
3425
3427
|
* <dt>CONTACTS_HOLD_ABANDONS</dt>
|
|
@@ -3427,42 +3429,42 @@ export interface GetMetricDataV2Request {
|
|
|
3427
3429
|
* <p>Unit: Count</p>
|
|
3428
3430
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3429
3431
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3430
|
-
* <p>UI name:
|
|
3432
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical">Contacts hold disconnect</a>
|
|
3431
3433
|
* </p>
|
|
3432
3434
|
* </dd>
|
|
3433
3435
|
* <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>
|
|
3434
3436
|
* <dd>
|
|
3435
3437
|
* <p>Unit: Count</p>
|
|
3436
3438
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3437
|
-
* <p>UI name:
|
|
3439
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical">Contacts hold agent disconnect</a>
|
|
3438
3440
|
* </p>
|
|
3439
3441
|
* </dd>
|
|
3440
3442
|
* <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>
|
|
3441
3443
|
* <dd>
|
|
3442
3444
|
* <p>Unit: Count</p>
|
|
3443
3445
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3444
|
-
* <p>UI name:
|
|
3446
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical">Contacts hold customer disconnect</a>
|
|
3445
3447
|
* </p>
|
|
3446
3448
|
* </dd>
|
|
3447
3449
|
* <dt>CONTACTS_PUT_ON_HOLD</dt>
|
|
3448
3450
|
* <dd>
|
|
3449
3451
|
* <p>Unit: Count</p>
|
|
3450
3452
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3451
|
-
* <p>UI name:
|
|
3453
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical">Contacts put on hold</a>
|
|
3452
3454
|
* </p>
|
|
3453
3455
|
* </dd>
|
|
3454
3456
|
* <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>
|
|
3455
3457
|
* <dd>
|
|
3456
3458
|
* <p>Unit: Count</p>
|
|
3457
3459
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3458
|
-
* <p>UI name:
|
|
3460
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical">Contacts transferred out external</a>
|
|
3459
3461
|
* </p>
|
|
3460
3462
|
* </dd>
|
|
3461
3463
|
* <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>
|
|
3462
3464
|
* <dd>
|
|
3463
3465
|
* <p>Unit: Percent</p>
|
|
3464
3466
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3465
|
-
* <p>UI name:
|
|
3467
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical">Contacts transferred out internal</a>
|
|
3466
3468
|
* </p>
|
|
3467
3469
|
* </dd>
|
|
3468
3470
|
* <dt>CONTACTS_QUEUED</dt>
|
|
@@ -3470,7 +3472,7 @@ export interface GetMetricDataV2Request {
|
|
|
3470
3472
|
* <p>Unit: Count</p>
|
|
3471
3473
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3472
3474
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3473
|
-
* <p>UI name:
|
|
3475
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical">Contacts queued</a>
|
|
3474
3476
|
* </p>
|
|
3475
3477
|
* </dd>
|
|
3476
3478
|
* <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
|
|
@@ -3478,7 +3480,7 @@ export interface GetMetricDataV2Request {
|
|
|
3478
3480
|
* <p>Unit: Count</p>
|
|
3479
3481
|
* <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
|
|
3480
3482
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3481
|
-
* <p>UI name:
|
|
3483
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical">Contacts queued by Enqueue</a>
|
|
3482
3484
|
* </p>
|
|
3483
3485
|
* </dd>
|
|
3484
3486
|
* <dt>CONTACTS_RESOLVED_IN_X</dt>
|
|
@@ -3489,7 +3491,7 @@ export interface GetMetricDataV2Request {
|
|
|
3489
3491
|
* <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800
|
|
3490
3492
|
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
3491
3493
|
* "Less than").</p>
|
|
3492
|
-
* <p>UI name:
|
|
3494
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical">Contacts resolved in X</a>
|
|
3493
3495
|
* </p>
|
|
3494
3496
|
* </dd>
|
|
3495
3497
|
* <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
@@ -3497,7 +3499,7 @@ export interface GetMetricDataV2Request {
|
|
|
3497
3499
|
* <p>Unit: Count</p>
|
|
3498
3500
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
3499
3501
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3500
|
-
* <p>UI name:
|
|
3502
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical">Contacts transferred out</a>
|
|
3501
3503
|
* </p>
|
|
3502
3504
|
* <note>
|
|
3503
3505
|
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
@@ -3508,7 +3510,7 @@ export interface GetMetricDataV2Request {
|
|
|
3508
3510
|
* <p>Unit: Count</p>
|
|
3509
3511
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3510
3512
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3511
|
-
* <p>UI name:
|
|
3513
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical">Contacts transferred out by agent</a>
|
|
3512
3514
|
* </p>
|
|
3513
3515
|
* </dd>
|
|
3514
3516
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
|
|
@@ -3516,7 +3518,7 @@ export interface GetMetricDataV2Request {
|
|
|
3516
3518
|
* <p>Unit: Count</p>
|
|
3517
3519
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3518
3520
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3519
|
-
* <p>UI name:
|
|
3521
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical">Contacts transferred out queue</a>
|
|
3520
3522
|
* </p>
|
|
3521
3523
|
* </dd>
|
|
3522
3524
|
* <dt>CURRENT_CASES</dt>
|
|
@@ -3524,7 +3526,7 @@ export interface GetMetricDataV2Request {
|
|
|
3524
3526
|
* <p>Unit: Count</p>
|
|
3525
3527
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3526
3528
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3527
|
-
* <p>UI name:
|
|
3529
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical">Current cases</a>
|
|
3528
3530
|
* </p>
|
|
3529
3531
|
* </dd>
|
|
3530
3532
|
* <dt>MAX_QUEUED_TIME</dt>
|
|
@@ -3532,7 +3534,7 @@ export interface GetMetricDataV2Request {
|
|
|
3532
3534
|
* <p>Unit: Seconds</p>
|
|
3533
3535
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3534
3536
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3535
|
-
* <p>UI name:
|
|
3537
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical">Maximum queued time</a>
|
|
3536
3538
|
* </p>
|
|
3537
3539
|
* </dd>
|
|
3538
3540
|
* <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
|
|
@@ -3540,20 +3542,20 @@ export interface GetMetricDataV2Request {
|
|
|
3540
3542
|
* <p>Unit: Percent</p>
|
|
3541
3543
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3542
3544
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3543
|
-
* <p>UI name:
|
|
3545
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical">Cases resolved on first contact</a>
|
|
3544
3546
|
* </p>
|
|
3545
3547
|
* </dd>
|
|
3546
3548
|
* <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
|
|
3547
3549
|
* <dd>
|
|
3548
3550
|
* <p>Unit: Percent</p>
|
|
3549
3551
|
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
3550
|
-
* <p>UI name:
|
|
3552
|
+
* <p>UI name: Not available </p>
|
|
3551
3553
|
* </dd>
|
|
3552
3554
|
* <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
|
|
3553
3555
|
* <dd>
|
|
3554
3556
|
* <p>Unit: Percent</p>
|
|
3555
3557
|
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
3556
|
-
* <p>UI name:
|
|
3558
|
+
* <p>UI name: Not available </p>
|
|
3557
3559
|
* </dd>
|
|
3558
3560
|
* <dt>PERCENT_NON_TALK_TIME</dt>
|
|
3559
3561
|
* <dd>
|
|
@@ -3562,7 +3564,8 @@ export interface GetMetricDataV2Request {
|
|
|
3562
3564
|
* <p>Unit: Percentage</p>
|
|
3563
3565
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3564
3566
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3565
|
-
* <p>UI name:
|
|
3567
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical">Non-talk
|
|
3568
|
+
* time percent</a>
|
|
3566
3569
|
* </p>
|
|
3567
3570
|
* </dd>
|
|
3568
3571
|
* <dt>PERCENT_TALK_TIME</dt>
|
|
@@ -3572,7 +3575,8 @@ export interface GetMetricDataV2Request {
|
|
|
3572
3575
|
* <p>Unit: Percentage</p>
|
|
3573
3576
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3574
3577
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3575
|
-
* <p>UI name:
|
|
3578
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical">Talk time
|
|
3579
|
+
* percent</a>
|
|
3576
3580
|
* </p>
|
|
3577
3581
|
* </dd>
|
|
3578
3582
|
* <dt>PERCENT_TALK_TIME_AGENT</dt>
|
|
@@ -3582,7 +3586,8 @@ export interface GetMetricDataV2Request {
|
|
|
3582
3586
|
* <p>Unit: Percentage</p>
|
|
3583
3587
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3584
3588
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3585
|
-
* <p>UI name:
|
|
3589
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical">Talk
|
|
3590
|
+
* time agent percent</a>
|
|
3586
3591
|
* </p>
|
|
3587
3592
|
* </dd>
|
|
3588
3593
|
* <dt>PERCENT_TALK_TIME_CUSTOMER</dt>
|
|
@@ -3592,7 +3597,7 @@ export interface GetMetricDataV2Request {
|
|
|
3592
3597
|
* <p>Unit: Percentage</p>
|
|
3593
3598
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3594
3599
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3595
|
-
* <p>UI name:
|
|
3600
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical">Talk time customer percent</a>
|
|
3596
3601
|
* </p>
|
|
3597
3602
|
* </dd>
|
|
3598
3603
|
* <dt>REOPENED_CASE_ACTIONS</dt>
|
|
@@ -3600,7 +3605,7 @@ export interface GetMetricDataV2Request {
|
|
|
3600
3605
|
* <p>Unit: Count</p>
|
|
3601
3606
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3602
3607
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3603
|
-
* <p>UI name:
|
|
3608
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical">Cases reopened</a>
|
|
3604
3609
|
* </p>
|
|
3605
3610
|
* </dd>
|
|
3606
3611
|
* <dt>RESOLVED_CASE_ACTIONS</dt>
|
|
@@ -3608,7 +3613,7 @@ export interface GetMetricDataV2Request {
|
|
|
3608
3613
|
* <p>Unit: Count</p>
|
|
3609
3614
|
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
3610
3615
|
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
3611
|
-
* <p>UI name:
|
|
3616
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall">Cases resolved</a>
|
|
3612
3617
|
* </p>
|
|
3613
3618
|
* </dd>
|
|
3614
3619
|
* <dt>SERVICE_LEVEL</dt>
|
|
@@ -3619,20 +3624,21 @@ export interface GetMetricDataV2Request {
|
|
|
3619
3624
|
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
|
|
3620
3625
|
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
3621
3626
|
* "Less than"). </p>
|
|
3622
|
-
* <p>UI name:
|
|
3627
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical">Service level X</a>
|
|
3623
3628
|
* </p>
|
|
3624
3629
|
* </dd>
|
|
3625
3630
|
* <dt>STEP_CONTACTS_QUEUED</dt>
|
|
3626
3631
|
* <dd>
|
|
3627
3632
|
* <p>Unit: Count</p>
|
|
3628
3633
|
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
3629
|
-
* <p>UI name:
|
|
3634
|
+
* <p>UI name: Not available</p>
|
|
3630
3635
|
* </dd>
|
|
3631
3636
|
* <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
|
|
3632
3637
|
* <dd>
|
|
3633
3638
|
* <p>Unit: Seconds</p>
|
|
3634
3639
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3635
|
-
* <p>UI name:
|
|
3640
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical">After
|
|
3641
|
+
* contact work time</a>
|
|
3636
3642
|
* </p>
|
|
3637
3643
|
* </dd>
|
|
3638
3644
|
* <dt>SUM_CONNECTING_TIME_AGENT</dt>
|
|
@@ -3643,7 +3649,7 @@ export interface GetMetricDataV2Request {
|
|
|
3643
3649
|
* <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
|
|
3644
3650
|
* </p>
|
|
3645
3651
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3646
|
-
* <p>UI name:
|
|
3652
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time">Agent API connecting time</a>
|
|
3647
3653
|
* </p>
|
|
3648
3654
|
* <note>
|
|
3649
3655
|
* <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this
|
|
@@ -3654,14 +3660,14 @@ export interface GetMetricDataV2Request {
|
|
|
3654
3660
|
* <dd>
|
|
3655
3661
|
* <p>Unit: Seconds</p>
|
|
3656
3662
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3657
|
-
* <p>UI name:
|
|
3663
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical">Contact flow time</a>
|
|
3658
3664
|
* </p>
|
|
3659
3665
|
* </dd>
|
|
3660
3666
|
* <dt>SUM_CONTACT_TIME_AGENT</dt>
|
|
3661
3667
|
* <dd>
|
|
3662
3668
|
* <p>Unit: Seconds</p>
|
|
3663
3669
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3664
|
-
* <p>UI name:
|
|
3670
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical">Agent on contact time</a>
|
|
3665
3671
|
* </p>
|
|
3666
3672
|
* </dd>
|
|
3667
3673
|
* <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
|
|
@@ -3672,7 +3678,7 @@ export interface GetMetricDataV2Request {
|
|
|
3672
3678
|
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
|
|
3673
3679
|
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
3674
3680
|
* "Less than"). </p>
|
|
3675
|
-
* <p>UI name:
|
|
3681
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
|
|
3676
3682
|
* </p>
|
|
3677
3683
|
* </dd>
|
|
3678
3684
|
* <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
|
|
@@ -3683,7 +3689,7 @@ export interface GetMetricDataV2Request {
|
|
|
3683
3689
|
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
|
|
3684
3690
|
* (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
|
|
3685
3691
|
* "Less than"). </p>
|
|
3686
|
-
* <p>UI name:
|
|
3692
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
|
|
3687
3693
|
* </p>
|
|
3688
3694
|
* </dd>
|
|
3689
3695
|
* <dt>SUM_CONTACTS_DISCONNECTED </dt>
|
|
@@ -3693,63 +3699,63 @@ export interface GetMetricDataV2Request {
|
|
|
3693
3699
|
* <p>Unit: Count</p>
|
|
3694
3700
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
3695
3701
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3696
|
-
* <p>UI name:
|
|
3702
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical">Contact disconnected</a>
|
|
3697
3703
|
* </p>
|
|
3698
3704
|
* </dd>
|
|
3699
3705
|
* <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
|
|
3700
3706
|
* <dd>
|
|
3701
3707
|
* <p>Unit: Seconds</p>
|
|
3702
3708
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3703
|
-
* <p>UI name:
|
|
3709
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical">Error status time</a>
|
|
3704
3710
|
* </p>
|
|
3705
3711
|
* </dd>
|
|
3706
3712
|
* <dt>SUM_HANDLE_TIME</dt>
|
|
3707
3713
|
* <dd>
|
|
3708
3714
|
* <p>Unit: Seconds</p>
|
|
3709
3715
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3710
|
-
* <p>UI name:
|
|
3716
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical">Contact handle time</a>
|
|
3711
3717
|
* </p>
|
|
3712
3718
|
* </dd>
|
|
3713
3719
|
* <dt>SUM_HOLD_TIME</dt>
|
|
3714
3720
|
* <dd>
|
|
3715
3721
|
* <p>Unit: Count</p>
|
|
3716
3722
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3717
|
-
* <p>UI name:
|
|
3723
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical">Customer hold time</a>
|
|
3718
3724
|
* </p>
|
|
3719
3725
|
* </dd>
|
|
3720
3726
|
* <dt>SUM_IDLE_TIME_AGENT</dt>
|
|
3721
3727
|
* <dd>
|
|
3722
3728
|
* <p>Unit: Seconds</p>
|
|
3723
3729
|
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
3724
|
-
* <p>UI name:
|
|
3730
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica">Agent idle time</a>
|
|
3725
3731
|
* </p>
|
|
3726
3732
|
* </dd>
|
|
3727
3733
|
* <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>
|
|
3728
3734
|
* <dd>
|
|
3729
3735
|
* <p>Unit: Seconds</p>
|
|
3730
3736
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3731
|
-
* <p>UI name:
|
|
3737
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical">Agent interaction and hold time</a>
|
|
3732
3738
|
* </p>
|
|
3733
3739
|
* </dd>
|
|
3734
3740
|
* <dt>SUM_INTERACTION_TIME</dt>
|
|
3735
3741
|
* <dd>
|
|
3736
3742
|
* <p>Unit: Seconds</p>
|
|
3737
3743
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
3738
|
-
* <p>UI name:
|
|
3744
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical">Agent interaction time</a>
|
|
3739
3745
|
* </p>
|
|
3740
3746
|
* </dd>
|
|
3741
3747
|
* <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>
|
|
3742
3748
|
* <dd>
|
|
3743
3749
|
* <p>Unit: Seconds</p>
|
|
3744
3750
|
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
3745
|
-
* <p>UI name:
|
|
3751
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical">Non-Productive Time</a>
|
|
3746
3752
|
* </p>
|
|
3747
3753
|
* </dd>
|
|
3748
3754
|
* <dt>SUM_ONLINE_TIME_AGENT</dt>
|
|
3749
3755
|
* <dd>
|
|
3750
3756
|
* <p>Unit: Seconds</p>
|
|
3751
3757
|
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
3752
|
-
* <p>UI name:
|
|
3758
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical">Online time</a>
|
|
3753
3759
|
* </p>
|
|
3754
3760
|
* </dd>
|
|
3755
3761
|
* <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
|
|
@@ -3757,7 +3763,7 @@ export interface GetMetricDataV2Request {
|
|
|
3757
3763
|
* <p>Unit: Count</p>
|
|
3758
3764
|
* <p>Valid groupings and filters: Queue, Channel, Routing Profile,
|
|
3759
3765
|
* contact/segmentAttributes/connect:Subtype</p>
|
|
3760
|
-
* <p>UI name:
|
|
3766
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical">Callback attempts</a>
|
|
3761
3767
|
* </p>
|
|
3762
3768
|
* </dd>
|
|
3763
3769
|
* </dl>
|
|
@@ -3508,7 +3508,8 @@ export interface UpdateSecurityProfileRequest {
|
|
|
3508
3508
|
*/
|
|
3509
3509
|
HierarchyRestrictedResources?: string[];
|
|
3510
3510
|
/**
|
|
3511
|
-
* <p>The identifier of the hierarchy group that a security profile uses to restrict access to
|
|
3511
|
+
* <p>The identifier of the hierarchy group that a security profile uses to restrict access to
|
|
3512
|
+
* resources in Amazon Connect.</p>
|
|
3512
3513
|
* @public
|
|
3513
3514
|
*/
|
|
3514
3515
|
AllowedAccessControlHierarchyGroupId?: string;
|
|
@@ -6,5 +6,4 @@ export { ConnectExtensionConfiguration } from "./extensionConfiguration";
|
|
|
6
6
|
export * from "./commands";
|
|
7
7
|
export * from "./pagination";
|
|
8
8
|
export * from "./models";
|
|
9
|
-
import "@aws-sdk/util-endpoints";
|
|
10
9
|
export { ConnectServiceException } from "./models/ConnectServiceException";
|
|
@@ -300,7 +300,9 @@ export declare const InstanceStorageResourceType: {
|
|
|
300
300
|
readonly CONTACT_EVALUATIONS: "CONTACT_EVALUATIONS";
|
|
301
301
|
readonly CONTACT_TRACE_RECORDS: "CONTACT_TRACE_RECORDS";
|
|
302
302
|
readonly MEDIA_STREAMS: "MEDIA_STREAMS";
|
|
303
|
+
readonly REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS";
|
|
303
304
|
readonly REAL_TIME_CONTACT_ANALYSIS_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS";
|
|
305
|
+
readonly REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS: "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS";
|
|
304
306
|
readonly SCHEDULED_REPORTS: "SCHEDULED_REPORTS";
|
|
305
307
|
readonly SCREEN_RECORDINGS: "SCREEN_RECORDINGS";
|
|
306
308
|
};
|
package/package.json
CHANGED
|
@@ -1,7 +1,7 @@
|
|
|
1
1
|
{
|
|
2
2
|
"name": "@aws-sdk/client-connect",
|
|
3
3
|
"description": "AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native",
|
|
4
|
-
"version": "3.
|
|
4
|
+
"version": "3.540.0",
|
|
5
5
|
"scripts": {
|
|
6
6
|
"build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
|
|
7
7
|
"build:cjs": "node ../../scripts/compilation/inline client-connect",
|
|
@@ -20,16 +20,16 @@
|
|
|
20
20
|
"dependencies": {
|
|
21
21
|
"@aws-crypto/sha256-browser": "3.0.0",
|
|
22
22
|
"@aws-crypto/sha256-js": "3.0.0",
|
|
23
|
-
"@aws-sdk/client-sts": "3.
|
|
23
|
+
"@aws-sdk/client-sts": "3.540.0",
|
|
24
24
|
"@aws-sdk/core": "3.535.0",
|
|
25
|
-
"@aws-sdk/credential-provider-node": "3.
|
|
25
|
+
"@aws-sdk/credential-provider-node": "3.540.0",
|
|
26
26
|
"@aws-sdk/middleware-host-header": "3.535.0",
|
|
27
27
|
"@aws-sdk/middleware-logger": "3.535.0",
|
|
28
28
|
"@aws-sdk/middleware-recursion-detection": "3.535.0",
|
|
29
|
-
"@aws-sdk/middleware-user-agent": "3.
|
|
29
|
+
"@aws-sdk/middleware-user-agent": "3.540.0",
|
|
30
30
|
"@aws-sdk/region-config-resolver": "3.535.0",
|
|
31
31
|
"@aws-sdk/types": "3.535.0",
|
|
32
|
-
"@aws-sdk/util-endpoints": "3.
|
|
32
|
+
"@aws-sdk/util-endpoints": "3.540.0",
|
|
33
33
|
"@aws-sdk/util-user-agent-browser": "3.535.0",
|
|
34
34
|
"@aws-sdk/util-user-agent-node": "3.535.0",
|
|
35
35
|
"@smithy/config-resolver": "^2.2.0",
|