@aws-sdk/client-connect 3.529.1 → 3.533.0

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Files changed (16) hide show
  1. package/dist-types/commands/DeleteQuickConnectCommand.d.ts +19 -1
  2. package/dist-types/commands/DeleteUserCommand.d.ts +17 -0
  3. package/dist-types/commands/ListContactReferencesCommand.d.ts +2 -1
  4. package/dist-types/commands/StopContactCommand.d.ts +3 -3
  5. package/dist-types/models/models_0.d.ts +27 -1
  6. package/dist-types/models/models_1.d.ts +203 -5
  7. package/dist-types/models/models_2.d.ts +5 -5
  8. package/dist-types/runtimeConfig.browser.d.ts +2 -2
  9. package/dist-types/runtimeConfig.d.ts +2 -2
  10. package/dist-types/runtimeConfig.native.d.ts +2 -2
  11. package/dist-types/runtimeConfig.shared.d.ts +2 -2
  12. package/dist-types/ts3.4/runtimeConfig.browser.d.ts +2 -2
  13. package/dist-types/ts3.4/runtimeConfig.d.ts +2 -2
  14. package/dist-types/ts3.4/runtimeConfig.native.d.ts +2 -2
  15. package/dist-types/ts3.4/runtimeConfig.shared.d.ts +2 -2
  16. package/package.json +37 -37
package/dist-types/commands/DeleteQuickConnectCommand.d.ts CHANGED
@@ -26,7 +26,25 @@ declare const DeleteQuickConnectCommand_base: {
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  };
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  /**
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  * @public
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- * <p>Deletes a quick connect.</p>
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+ * <p>Deletes a quick connect. </p>
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+ * <important>
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+ * <p>After calling <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteUser.html">DeleteUser</a>, it's important to
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+ * call <code>DeleteQuickConnect</code> to delete any records related to the deleted users. This
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+ * will help you:</p>
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+ * <ul>
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+ * <li>
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+ * <p>Avoid dangling resources that impact your service quotas.</p>
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+ * </li>
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+ * <li>
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+ * <p>Remove deleted users so they don't appear to agents as transfer options.</p>
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+ * </li>
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+ * <li>
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+ * <p>Avoid the disruption of other Amazon Connect processes, such as instance replication
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+ * and syncing if you're using <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-connect-global-resiliency.html">Amazon Connect
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+ * Global Resiliency</a>. </p>
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+ * </li>
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+ * </ul>
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+ * </important>
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  * @example
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  * Use a bare-bones client and the command you need to make an API call.
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  * ```javascript
package/dist-types/commands/DeleteUserCommand.d.ts CHANGED
@@ -31,6 +31,23 @@ declare const DeleteUserCommand_base: {
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  * <a href="https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html">Delete Users from
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  * Your Amazon Connect Instance</a> in the <i>Amazon Connect Administrator
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  * Guide</i>.</p>
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+ * <important>
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+ * <p>After calling DeleteUser, call <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteQuickConnect.html">DeleteQuickConnect</a> to
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+ * delete any records related to the deleted users. This will help you:</p>
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+ * <ul>
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+ * <li>
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+ * <p>Avoid dangling resources that impact your service quotas.</p>
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+ * </li>
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+ * <li>
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+ * <p>Remove deleted users so they don't appear to agents as transfer options.</p>
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+ * </li>
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+ * <li>
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+ * <p>Avoid the disruption of other Amazon Connect processes, such as instance replication
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+ * and syncing if you're using <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-connect-global-resiliency.html">Amazon Connect
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+ * Global Resiliency</a>. </p>
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+ * </li>
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+ * </ul>
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+ * </important>
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  * @example
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  * Use a bare-bones client and the command you need to make an API call.
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  * ```javascript
package/dist-types/commands/ListContactReferencesCommand.d.ts CHANGED
@@ -28,7 +28,8 @@ declare const ListContactReferencesCommand_base: {
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  * @public
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  * <p>This API is in preview release for Amazon Connect and is subject to change.</p>
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  * <p>For the specified <code>referenceTypes</code>, returns a list of references associated with
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- * the contact. </p>
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+ * the contact. <i>References</i> are links to documents that are related to a
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+ * contact, such as emails, attachments, or URLs.</p>
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  * @example
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  * Use a bare-bones client and the command you need to make an API call.
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  * ```javascript
package/dist-types/commands/StopContactCommand.d.ts CHANGED
@@ -26,8 +26,8 @@ declare const StopContactCommand_base: {
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  };
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  /**
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  * @public
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- * <p>Ends the specified contact. This call does not work for voice contacts that use the
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- * following initiation methods:</p>
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+ * <p>Ends the specified contact. Use this API to stop queued callbacks. It does not work for
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+ * voice contacts that use the following initiation methods:</p>
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  * <ul>
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  * <li>
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  * <p>DISCONNECT</p>
@@ -39,7 +39,7 @@ declare const StopContactCommand_base: {
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  * <p>QUEUE_TRANSFER</p>
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  * </li>
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  * </ul>
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- * <p>Chat and task contacts, however, can be terminated in any state, regardless of initiation
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+ * <p>Chat and task contacts can be terminated in any state, regardless of initiation
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  * method.</p>
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  * @example
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  * Use a bare-bones client and the command you need to make an API call.
package/dist-types/models/models_0.d.ts CHANGED
@@ -289,6 +289,11 @@ export interface AgentContactReference {
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  /**
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  * @public
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  * <p>The <a href="https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html">state of the contact</a>.</p>
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+ * <note>
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+ * <p>When <code>AgentContactState</code> is set to <code>CONNECTED_ONHOLD</code>,
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+ * <code>StateStartTimestamp</code> is not changed. Instead, <code>StateStartTimestamp</code>
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+ * reflects the time the contact was <code>CONNECTED</code> to the agent.</p>
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+ * </note>
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  */
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  AgentContactState?: ContactState;
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  /**
@@ -4169,6 +4174,12 @@ export interface CreateUseCaseResponse {
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  /**
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  * @public
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  * <p>Contains information about the identity of a user.</p>
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+ * <note>
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+ * <p>For Amazon Connect instances that are created with the <code>EXISTING_DIRECTORY</code>
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+ * identity management type, <code>FirstName</code>, <code>LastName</code>, and <code>Email</code>
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+ * cannot be updated from within Amazon Connect because they are managed by the
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+ * directory.</p>
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+ * </note>
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  */
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  export interface UserIdentityInfo {
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  /**
@@ -4233,7 +4244,10 @@ export interface UserPhoneConfig {
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  AutoAccept?: boolean;
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  /**
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  * @public
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- * <p>The After Call Work (ACW) timeout setting, in seconds.</p>
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+ * <p>The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of
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+ * 0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a
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+ * specific amount of ACW time. It essentially means an indefinite amount of time. When the
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+ * conversation ends, ACW starts; the agent must choose Close contact to end ACW. </p>
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  * <note>
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  * <p>When returned by a <code>SearchUsers</code> call, <code>AfterContactWorkTimeLimit</code> is
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  * returned in milliseconds. </p>
@@ -4255,6 +4269,18 @@ export interface CreateUserRequest {
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  * <p>The user name for the account. For instances not using SAML for identity management, the
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  * user name can include up to 20 characters. If you are using SAML for identity management, the
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  * user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.</p>
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+ * <p>Username can include @ only if used in an email format. For example:</p>
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+ * <ul>
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+ * <li>
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+ * <p>Correct: testuser</p>
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+ * </li>
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+ * <li>
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+ * <p>Correct: testuser@example.com</p>
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+ * </li>
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+ * <li>
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+ * <p>Incorrect: testuser@example</p>
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+ * </li>
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+ * </ul>
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  */
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  Username: string | undefined;
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  /**
package/dist-types/models/models_1.d.ts CHANGED
@@ -3006,7 +3006,7 @@ export interface GetMetricDataV2Request {
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  * <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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  * <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
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  * <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
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- * <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
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+ * <code>FEATURE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
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  * <code>ROUTING_STEP_EXPRESSION</code>
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  * </p>
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  * </li>
@@ -3026,9 +3026,9 @@ export interface GetMetricDataV2Request {
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  * <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for
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  * the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p>
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  * <p>
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- * <code>ROUTING_STEP_EXPRESSION</code> is a valid filter key with a filter value up to 3000 length. This
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- * filter is case and order sensitive. JSON string fields must be sorted in ascending order and
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- * JSON array order should be kept as is.</p>
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+ * <code>ROUTING_STEP_EXPRESSION</code> is a valid filter key with a filter value up to 3000
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+ * length. This filter is case and order sensitive. JSON string fields must be sorted in ascending
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+ * order and JSON array order should be kept as is.</p>
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  * </li>
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  * </ul>
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  */
@@ -3042,7 +3042,8 @@ export interface GetMetricDataV2Request {
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  * <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code>
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  * | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
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  * <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
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- * <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>,
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+ * <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
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+ * <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
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  * <code>contact/segmentAttributes/connect:Subtype</code> |
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  * <code>ROUTING_STEP_EXPRESSION</code>
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  * </p>
@@ -3059,61 +3060,83 @@ export interface GetMetricDataV2Request {
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  * <p>Unit: Percent</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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  * contact/segmentAttributes/connect:Subtype</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical">Abandonment rate</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_ADHERENT_TIME</dt>
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  * <dd>
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  * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical">Adherent time</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_ANSWER_RATE</dt>
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  * <dd>
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  * <p>Unit: Percent</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical">Agent answer rate</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_NON_ADHERENT_TIME</dt>
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  * <dd>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time">Non-adherent time</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_NON_RESPONSE</dt>
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  * <dd>
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  * <p>Unit: Count</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response">Agent non-response</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>
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  * <dd>
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  * <p>Unit: Count</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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  * <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical">Agent non-response without customer abandons</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_OCCUPANCY</dt>
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  * <dd>
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  * <p>Unit: Percentage</p>
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  * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical">Occupancy</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_SCHEDULE_ADHERENCE</dt>
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  * <dd>
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  * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
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  * <p>Unit: Percent</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical">Adherence</a>
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+ * </p>
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  * </dd>
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  * <dt>AGENT_SCHEDULED_TIME</dt>
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  * <dd>
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  * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical">Scheduled time</a>
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+ * </p>
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  * </dd>
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  * <dt>AVG_ABANDON_TIME</dt>
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  * <dd>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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  * contact/segmentAttributes/connect:Subtype</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical">Average queue abandon time</a>
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+ * </p>
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  * </dd>
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  * <dt>AVG_ACTIVE_TIME</dt>
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  * <dd>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical">Average active time</a>
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+ * </p>
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  * </dd>
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  * <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
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  * <dd>
@@ -3122,6 +3145,8 @@ export interface GetMetricDataV2Request {
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  * </p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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  * contact/segmentAttributes/connect:Subtype</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical">Average after contact work time</a>
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+ * </p>
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  * <note>
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  * <p>Feature is a valid filter but not a valid grouping.</p>
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  * </note>
@@ -3134,6 +3159,8 @@ export interface GetMetricDataV2Request {
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  * <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
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  * </p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time">Average agent API connecting time</a>
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+ * </p>
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  * <note>
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  * <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this
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  * metric.</p>
@@ -3143,12 +3170,32 @@ export interface GetMetricDataV2Request {
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  * <dd>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical">Average agent pause time</a>
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+ * </p>
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+ * </dd>
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+ * <dt>AVG_CASE_RELATED_CONTACTS</dt>
3177
+ * <dd>
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+ * <p>Unit: Count</p>
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+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
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+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical">Average contacts per case</a>
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+ * </p>
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+ * </dd>
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+ * <dt>AVG_CASE_RESOLUTION_TIME</dt>
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+ * <dd>
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+ * <p>Unit: Seconds</p>
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+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
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+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical">Average case resolution time</a>
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+ * </p>
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  * </dd>
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  * <dt>AVG_CONTACT_DURATION</dt>
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  * <dd>
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  * <p>Unit: Seconds</p>
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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  * contact/segmentAttributes/connect:Subtype</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical">Average contact duration</a>
3198
+ * </p>
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  * <note>
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  * <p>Feature is a valid filter but not a valid grouping.</p>
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  * </note>
@@ -3158,6 +3205,8 @@ export interface GetMetricDataV2Request {
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  * <p>Unit: Seconds</p>
3159
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  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
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  * contact/segmentAttributes/connect:Subtype</p>
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+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical">Average conversation duration</a>
3209
+ * </p>
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  * </dd>
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3211
  * <dt>AVG_GREETING_TIME_AGENT</dt>
3163
3212
  * <dd>
@@ -3166,12 +3215,16 @@ export interface GetMetricDataV2Request {
3166
3215
  * <p>Unit: Seconds</p>
3167
3216
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3168
3217
  * contact/segmentAttributes/connect:Subtype</p>
3218
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical">Average greeting time agent </a>
3219
+ * </p>
3169
3220
  * </dd>
3170
3221
  * <dt>AVG_HANDLE_TIME</dt>
3171
3222
  * <dd>
3172
3223
  * <p>Unit: Seconds</p>
3173
3224
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
3174
3225
  * contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
3226
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical">Average handle time</a>
3227
+ * </p>
3175
3228
  * <note>
3176
3229
  * <p>Feature is a valid filter but not a valid grouping.</p>
3177
3230
  * </note>
@@ -3181,6 +3234,8 @@ export interface GetMetricDataV2Request {
3181
3234
  * <p>Unit: Seconds</p>
3182
3235
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
3183
3236
  * contact/segmentAttributes/connect:Subtype</p>
3237
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical">Average customer hold time</a>
3238
+ * </p>
3184
3239
  * <note>
3185
3240
  * <p>Feature is a valid filter but not a valid grouping.</p>
3186
3241
  * </note>
@@ -3190,12 +3245,16 @@ export interface GetMetricDataV2Request {
3190
3245
  * <p>Unit: Seconds</p>
3191
3246
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3192
3247
  * contact/segmentAttributes/connect:Subtype</p>
3248
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical">Average customer hold time all contacts</a>
3249
+ * </p>
3193
3250
  * </dd>
3194
3251
  * <dt>AVG_HOLDS</dt>
3195
3252
  * <dd>
3196
3253
  * <p>Unit: Count</p>
3197
3254
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
3198
3255
  * contact/segmentAttributes/connect:Subtype</p>
3256
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical">Average holds</a>
3257
+ * </p>
3199
3258
  * <note>
3200
3259
  * <p>Feature is a valid filter but not a valid grouping.</p>
3201
3260
  * </note>
@@ -3205,6 +3264,8 @@ export interface GetMetricDataV2Request {
3205
3264
  * <p>Unit: Seconds</p>
3206
3265
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3207
3266
  * contact/segmentAttributes/connect:Subtype</p>
3267
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical">Average agent interaction and customer hold time</a>
3268
+ * </p>
3208
3269
  * </dd>
3209
3270
  * <dt>AVG_INTERACTION_TIME</dt>
3210
3271
  * <dd>
@@ -3213,6 +3274,8 @@ export interface GetMetricDataV2Request {
3213
3274
  * </p>
3214
3275
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
3215
3276
  * contact/segmentAttributes/connect:Subtype</p>
3277
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical">Average agent interaction time</a>
3278
+ * </p>
3216
3279
  * <note>
3217
3280
  * <p>Feature is a valid filter but not a valid grouping.</p>
3218
3281
  * </note>
@@ -3224,6 +3287,8 @@ export interface GetMetricDataV2Request {
3224
3287
  * <p>Unit: Count</p>
3225
3288
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3226
3289
  * contact/segmentAttributes/connect:Subtype</p>
3290
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical">Average interruptions agent </a>
3291
+ * </p>
3227
3292
  * </dd>
3228
3293
  * <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
3229
3294
  * <dd>
@@ -3232,6 +3297,8 @@ export interface GetMetricDataV2Request {
3232
3297
  * <p>Unit: Seconds</p>
3233
3298
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3234
3299
  * contact/segmentAttributes/connect:Subtype</p>
3300
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical">Average interruption time agent</a>
3301
+ * </p>
3235
3302
  * </dd>
3236
3303
  * <dt>AVG_NON_TALK_TIME</dt>
3237
3304
  * <dd>
@@ -3240,12 +3307,16 @@ export interface GetMetricDataV2Request {
3240
3307
  * <p>Unit: Seconds</p>
3241
3308
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3242
3309
  * contact/segmentAttributes/connect:Subtype</p>
3310
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical">Average non-talk time</a>
3311
+ * </p>
3243
3312
  * </dd>
3244
3313
  * <dt>AVG_QUEUE_ANSWER_TIME</dt>
3245
3314
  * <dd>
3246
3315
  * <p>Unit: Seconds</p>
3247
3316
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
3248
3317
  * contact/segmentAttributes/connect:Subtype</p>
3318
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical">Average queue answer time</a>
3319
+ * </p>
3249
3320
  * <note>
3250
3321
  * <p>Feature is a valid filter but not a valid grouping.</p>
3251
3322
  * </note>
@@ -3255,6 +3326,8 @@ export interface GetMetricDataV2Request {
3255
3326
  * <p>Unit: Seconds</p>
3256
3327
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile,
3257
3328
  * contact/segmentAttributes/connect:Subtype</p>
3329
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical">Average resolution time</a>
3330
+ * </p>
3258
3331
  * </dd>
3259
3332
  * <dt>AVG_TALK_TIME</dt>
3260
3333
  * <dd>
@@ -3263,6 +3336,8 @@ export interface GetMetricDataV2Request {
3263
3336
  * <p>Unit: Seconds</p>
3264
3337
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3265
3338
  * contact/segmentAttributes/connect:Subtype</p>
3339
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical">Average talk time</a>
3340
+ * </p>
3266
3341
  * </dd>
3267
3342
  * <dt>AVG_TALK_TIME_AGENT</dt>
3268
3343
  * <dd>
@@ -3271,6 +3346,8 @@ export interface GetMetricDataV2Request {
3271
3346
  * <p>Unit: Seconds</p>
3272
3347
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3273
3348
  * contact/segmentAttributes/connect:Subtype</p>
3349
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical">Average talk time agent</a>
3350
+ * </p>
3274
3351
  * </dd>
3275
3352
  * <dt>AVG_TALK_TIME_CUSTOMER</dt>
3276
3353
  * <dd>
@@ -3279,12 +3356,24 @@ export interface GetMetricDataV2Request {
3279
3356
  * <p>Unit: Seconds</p>
3280
3357
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3281
3358
  * contact/segmentAttributes/connect:Subtype</p>
3359
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical">Average talk time customer</a>
3360
+ * </p>
3361
+ * </dd>
3362
+ * <dt>CASES_CREATED</dt>
3363
+ * <dd>
3364
+ * <p>Unit: Count</p>
3365
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
3366
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
3367
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical">Cases created</a>
3368
+ * </p>
3282
3369
  * </dd>
3283
3370
  * <dt>CONTACTS_ABANDONED</dt>
3284
3371
  * <dd>
3285
3372
  * <p>Unit: Count</p>
3286
3373
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3287
3374
  * contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
3375
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical">Contact abandoned</a>
3376
+ * </p>
3288
3377
  * </dd>
3289
3378
  * <dt>CONTACTS_CREATED</dt>
3290
3379
  * <dd>
@@ -3293,6 +3382,8 @@ export interface GetMetricDataV2Request {
3293
3382
  * </p>
3294
3383
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
3295
3384
  * contact/segmentAttributes/connect:Subtype</p>
3385
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical">Contacts created</a>
3386
+ * </p>
3296
3387
  * <note>
3297
3388
  * <p>Feature is a valid filter but not a valid grouping.</p>
3298
3389
  * </note>
@@ -3305,6 +3396,8 @@ export interface GetMetricDataV2Request {
3305
3396
  * </p>
3306
3397
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
3307
3398
  * contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
3399
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical">API contacts handled</a>
3400
+ * </p>
3308
3401
  * <note>
3309
3402
  * <p>Feature is a valid filter but not a valid grouping.</p>
3310
3403
  * </note>
@@ -3316,49 +3409,67 @@ export interface GetMetricDataV2Request {
3316
3409
  * </p>
3317
3410
  * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
3318
3411
  * contact/segmentAttributes/connect:Subtype</p>
3412
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical">Contacts handled by Connected to agent</a>
3413
+ * </p>
3319
3414
  * </dd>
3320
3415
  * <dt>CONTACTS_HOLD_ABANDONS</dt>
3321
3416
  * <dd>
3322
3417
  * <p>Unit: Count</p>
3323
3418
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3324
3419
  * contact/segmentAttributes/connect:Subtype</p>
3420
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical">Contacts hold disconnect</a>
3421
+ * </p>
3325
3422
  * </dd>
3326
3423
  * <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>
3327
3424
  * <dd>
3328
3425
  * <p>Unit: Count</p>
3329
3426
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3427
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical">Contacts hold agent disconnect</a>
3428
+ * </p>
3330
3429
  * </dd>
3331
3430
  * <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>
3332
3431
  * <dd>
3333
3432
  * <p>Unit: Count</p>
3334
3433
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3434
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical">Contacts hold customer disconnect</a>
3435
+ * </p>
3335
3436
  * </dd>
3336
3437
  * <dt>CONTACTS_PUT_ON_HOLD</dt>
3337
3438
  * <dd>
3338
3439
  * <p>Unit: Count</p>
3339
3440
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3441
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical">Contacts put on hold</a>
3442
+ * </p>
3340
3443
  * </dd>
3341
3444
  * <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>
3342
3445
  * <dd>
3343
3446
  * <p>Unit: Count</p>
3344
3447
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3448
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical">Contacts transferred out external</a>
3449
+ * </p>
3345
3450
  * </dd>
3346
3451
  * <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>
3347
3452
  * <dd>
3348
3453
  * <p>Unit: Percent</p>
3349
3454
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3455
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical">Contacts transferred out internal</a>
3456
+ * </p>
3350
3457
  * </dd>
3351
3458
  * <dt>CONTACTS_QUEUED</dt>
3352
3459
  * <dd>
3353
3460
  * <p>Unit: Count</p>
3354
3461
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3355
3462
  * contact/segmentAttributes/connect:Subtype</p>
3463
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical">Contacts queued</a>
3464
+ * </p>
3356
3465
  * </dd>
3357
3466
  * <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
3358
3467
  * <dd>
3359
3468
  * <p>Unit: Count</p>
3360
3469
  * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
3361
3470
  * contact/segmentAttributes/connect:Subtype</p>
3471
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical">Contacts queued by Enqueue</a>
3472
+ * </p>
3362
3473
  * </dd>
3363
3474
  * <dt>CONTACTS_RESOLVED_IN_X</dt>
3364
3475
  * <dd>
@@ -3368,12 +3479,16 @@ export interface GetMetricDataV2Request {
3368
3479
  * <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800
3369
3480
  * (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
3370
3481
  * "Less than").</p>
3482
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical">Contacts resolved in X</a>
3483
+ * </p>
3371
3484
  * </dd>
3372
3485
  * <dt>CONTACTS_TRANSFERRED_OUT</dt>
3373
3486
  * <dd>
3374
3487
  * <p>Unit: Count</p>
3375
3488
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
3376
3489
  * contact/segmentAttributes/connect:Subtype</p>
3490
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical">Contacts transferred out</a>
3491
+ * </p>
3377
3492
  * <note>
3378
3493
  * <p>Feature is a valid filter but not a valid grouping.</p>
3379
3494
  * </note>
@@ -3383,28 +3498,52 @@ export interface GetMetricDataV2Request {
3383
3498
  * <p>Unit: Count</p>
3384
3499
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3385
3500
  * contact/segmentAttributes/connect:Subtype</p>
3501
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical">Contacts transferred out by agent</a>
3502
+ * </p>
3386
3503
  * </dd>
3387
3504
  * <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
3388
3505
  * <dd>
3389
3506
  * <p>Unit: Count</p>
3390
3507
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3391
3508
  * contact/segmentAttributes/connect:Subtype</p>
3509
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical">Contacts transferred out queue</a>
3510
+ * </p>
3511
+ * </dd>
3512
+ * <dt>CURRENT_CASES</dt>
3513
+ * <dd>
3514
+ * <p>Unit: Count</p>
3515
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
3516
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
3517
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical">Current cases</a>
3518
+ * </p>
3392
3519
  * </dd>
3393
3520
  * <dt>MAX_QUEUED_TIME</dt>
3394
3521
  * <dd>
3395
3522
  * <p>Unit: Seconds</p>
3396
3523
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3397
3524
  * contact/segmentAttributes/connect:Subtype</p>
3525
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical">Maximum queued time</a>
3526
+ * </p>
3527
+ * </dd>
3528
+ * <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
3529
+ * <dd>
3530
+ * <p>Unit: Percent</p>
3531
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
3532
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
3533
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical">Cases resolved on first contact</a>
3534
+ * </p>
3398
3535
  * </dd>
3399
3536
  * <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
3400
3537
  * <dd>
3401
3538
  * <p>Unit: Percent</p>
3402
3539
  * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
3540
+ * <p>UI name: Not available </p>
3403
3541
  * </dd>
3404
3542
  * <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
3405
3543
  * <dd>
3406
3544
  * <p>Unit: Percent</p>
3407
3545
  * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
3546
+ * <p>UI name: Not available </p>
3408
3547
  * </dd>
3409
3548
  * <dt>PERCENT_NON_TALK_TIME</dt>
3410
3549
  * <dd>
@@ -3413,6 +3552,8 @@ export interface GetMetricDataV2Request {
3413
3552
  * <p>Unit: Percentage</p>
3414
3553
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3415
3554
  * contact/segmentAttributes/connect:Subtype</p>
3555
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical">Non-talk time percent</a>
3556
+ * </p>
3416
3557
  * </dd>
3417
3558
  * <dt>PERCENT_TALK_TIME</dt>
3418
3559
  * <dd>
@@ -3421,6 +3562,8 @@ export interface GetMetricDataV2Request {
3421
3562
  * <p>Unit: Percentage</p>
3422
3563
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3423
3564
  * contact/segmentAttributes/connect:Subtype</p>
3565
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical">Talk time percent</a>
3566
+ * </p>
3424
3567
  * </dd>
3425
3568
  * <dt>PERCENT_TALK_TIME_AGENT</dt>
3426
3569
  * <dd>
@@ -3429,6 +3572,8 @@ export interface GetMetricDataV2Request {
3429
3572
  * <p>Unit: Percentage</p>
3430
3573
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3431
3574
  * contact/segmentAttributes/connect:Subtype</p>
3575
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical">Talk time agent percent</a>
3576
+ * </p>
3432
3577
  * </dd>
3433
3578
  * <dt>PERCENT_TALK_TIME_CUSTOMER</dt>
3434
3579
  * <dd>
@@ -3437,6 +3582,24 @@ export interface GetMetricDataV2Request {
3437
3582
  * <p>Unit: Percentage</p>
3438
3583
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3439
3584
  * contact/segmentAttributes/connect:Subtype</p>
3585
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical">Talk time customer percent</a>
3586
+ * </p>
3587
+ * </dd>
3588
+ * <dt>REOPENED_CASE_ACTIONS</dt>
3589
+ * <dd>
3590
+ * <p>Unit: Count</p>
3591
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
3592
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
3593
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical">Cases reopened</a>
3594
+ * </p>
3595
+ * </dd>
3596
+ * <dt>RESOLVED_CASE_ACTIONS</dt>
3597
+ * <dd>
3598
+ * <p>Unit: Count</p>
3599
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
3600
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
3601
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall">Cases resolved</a>
3602
+ * </p>
3440
3603
  * </dd>
3441
3604
  * <dt>SERVICE_LEVEL</dt>
3442
3605
  * <dd>
@@ -3446,16 +3609,21 @@ export interface GetMetricDataV2Request {
3446
3609
  * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
3447
3610
  * (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
3448
3611
  * "Less than"). </p>
3612
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical">Service level X</a>
3613
+ * </p>
3449
3614
  * </dd>
3450
3615
  * <dt>STEP_CONTACTS_QUEUED</dt>
3451
3616
  * <dd>
3452
3617
  * <p>Unit: Count</p>
3453
3618
  * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
3619
+ * <p>UI name: Not available</p>
3454
3620
  * </dd>
3455
3621
  * <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
3456
3622
  * <dd>
3457
3623
  * <p>Unit: Seconds</p>
3458
3624
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3625
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical">After contact work time</a>
3626
+ * </p>
3459
3627
  * </dd>
3460
3628
  * <dt>SUM_CONNECTING_TIME_AGENT</dt>
3461
3629
  * <dd>
@@ -3465,6 +3633,8 @@ export interface GetMetricDataV2Request {
3465
3633
  * <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
3466
3634
  * </p>
3467
3635
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3636
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time">Agent API connecting time</a>
3637
+ * </p>
3468
3638
  * <note>
3469
3639
  * <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this
3470
3640
  * metric.</p>
@@ -3474,11 +3644,15 @@ export interface GetMetricDataV2Request {
3474
3644
  * <dd>
3475
3645
  * <p>Unit: Seconds</p>
3476
3646
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3647
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical">Contact flow time</a>
3648
+ * </p>
3477
3649
  * </dd>
3478
3650
  * <dt>SUM_CONTACT_TIME_AGENT</dt>
3479
3651
  * <dd>
3480
3652
  * <p>Unit: Seconds</p>
3481
3653
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3654
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical">Agent on contact time</a>
3655
+ * </p>
3482
3656
  * </dd>
3483
3657
  * <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
3484
3658
  * <dd>
@@ -3488,6 +3662,8 @@ export interface GetMetricDataV2Request {
3488
3662
  * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
3489
3663
  * (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
3490
3664
  * "Less than"). </p>
3665
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical">Contacts answered in X seconds</a>
3666
+ * </p>
3491
3667
  * </dd>
3492
3668
  * <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
3493
3669
  * <dd>
@@ -3497,6 +3673,8 @@ export interface GetMetricDataV2Request {
3497
3673
  * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
3498
3674
  * (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
3499
3675
  * "Less than"). </p>
3676
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical">Contacts abandoned in X seconds</a>
3677
+ * </p>
3500
3678
  * </dd>
3501
3679
  * <dt>SUM_CONTACTS_DISCONNECTED </dt>
3502
3680
  * <dd>
@@ -3505,52 +3683,72 @@ export interface GetMetricDataV2Request {
3505
3683
  * <p>Unit: Count</p>
3506
3684
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
3507
3685
  * contact/segmentAttributes/connect:Subtype</p>
3686
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical">Contact disconnected</a>
3687
+ * </p>
3508
3688
  * </dd>
3509
3689
  * <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
3510
3690
  * <dd>
3511
3691
  * <p>Unit: Seconds</p>
3512
3692
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3693
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical">Error status time</a>
3694
+ * </p>
3513
3695
  * </dd>
3514
3696
  * <dt>SUM_HANDLE_TIME</dt>
3515
3697
  * <dd>
3516
3698
  * <p>Unit: Seconds</p>
3517
3699
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3700
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical">Contact handle time</a>
3701
+ * </p>
3518
3702
  * </dd>
3519
3703
  * <dt>SUM_HOLD_TIME</dt>
3520
3704
  * <dd>
3521
3705
  * <p>Unit: Count</p>
3522
3706
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3707
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical">Customer hold time</a>
3708
+ * </p>
3523
3709
  * </dd>
3524
3710
  * <dt>SUM_IDLE_TIME_AGENT</dt>
3525
3711
  * <dd>
3526
3712
  * <p>Unit: Seconds</p>
3527
3713
  * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
3714
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica">Agent idle time</a>
3715
+ * </p>
3528
3716
  * </dd>
3529
3717
  * <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>
3530
3718
  * <dd>
3531
3719
  * <p>Unit: Seconds</p>
3532
3720
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3721
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical">Agent interaction and hold time</a>
3722
+ * </p>
3533
3723
  * </dd>
3534
3724
  * <dt>SUM_INTERACTION_TIME</dt>
3535
3725
  * <dd>
3536
3726
  * <p>Unit: Seconds</p>
3537
3727
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
3728
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical">Agent interaction time</a>
3729
+ * </p>
3538
3730
  * </dd>
3539
3731
  * <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>
3540
3732
  * <dd>
3541
3733
  * <p>Unit: Seconds</p>
3542
3734
  * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
3735
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical">Non-Productive Time</a>
3736
+ * </p>
3543
3737
  * </dd>
3544
3738
  * <dt>SUM_ONLINE_TIME_AGENT</dt>
3545
3739
  * <dd>
3546
3740
  * <p>Unit: Seconds</p>
3547
3741
  * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
3742
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical">Online time</a>
3743
+ * </p>
3548
3744
  * </dd>
3549
3745
  * <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
3550
3746
  * <dd>
3551
3747
  * <p>Unit: Count</p>
3552
3748
  * <p>Valid groupings and filters: Queue, Channel, Routing Profile,
3553
3749
  * contact/segmentAttributes/connect:Subtype</p>
3750
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical">Callback attempts</a>
3751
+ * </p>
3554
3752
  * </dd>
3555
3753
  * </dl>
3556
3754
  */
package/dist-types/models/models_2.d.ts CHANGED
@@ -1252,7 +1252,8 @@ export interface StartChatContactRequest {
1252
1252
  ParticipantDetails: ParticipantDetails | undefined;
1253
1253
  /**
1254
1254
  * @public
1255
- * <p>The initial message to be sent to the newly created chat.</p>
1255
+ * <p>The initial message to be sent to the newly created chat. If you have a Lex bot in your
1256
+ * flow, the initial message is not delivered to the Lex bot.</p>
1256
1257
  */
1257
1258
  InitialMessage?: ChatMessage;
1258
1259
  /**
@@ -4349,10 +4350,9 @@ export interface UserSearchCriteria {
4349
4350
  /**
4350
4351
  * @public
4351
4352
  * <p>A leaf node condition which can be used to specify a string condition.</p>
4352
- * <p>The currently supported values for <code>FieldName</code> are <code>username</code>,
4353
- * <code>firstname</code>, <code>lastname</code>, <code>resourceId</code>,
4354
- * <code>routingProfileId</code>, <code>securityProfileId</code>, <code>agentGroupId</code>, and
4355
- * <code>agentGroupPathIds</code>.</p>
4353
+ * <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,
4354
+ * <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,
4355
+ * <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>
4356
4356
  */
4357
4357
  StringCondition?: StringCondition;
4358
4358
  /**
package/dist-types/runtimeConfig.browser.d.ts CHANGED
@@ -20,9 +20,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
20
20
  apiVersion: string;
21
21
  urlParser: import("@smithy/types").UrlParser;
22
22
  base64Decoder: import("@smithy/types").Decoder;
23
- base64Encoder: import("@smithy/types").Encoder;
23
+ base64Encoder: (_input: string | Uint8Array) => string;
24
24
  utf8Decoder: import("@smithy/types").Decoder;
25
- utf8Encoder: import("@smithy/types").Encoder;
25
+ utf8Encoder: (input: string | Uint8Array) => string;
26
26
  disableHostPrefix: boolean;
27
27
  serviceId: string;
28
28
  logger: import("@smithy/types").Logger;
package/dist-types/runtimeConfig.d.ts CHANGED
@@ -20,9 +20,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
20
20
  apiVersion: string;
21
21
  urlParser: import("@smithy/types").UrlParser;
22
22
  base64Decoder: import("@smithy/types").Decoder;
23
- base64Encoder: import("@smithy/types").Encoder;
23
+ base64Encoder: (_input: string | Uint8Array) => string;
24
24
  utf8Decoder: import("@smithy/types").Decoder;
25
- utf8Encoder: import("@smithy/types").Encoder;
25
+ utf8Encoder: (input: string | Uint8Array) => string;
26
26
  disableHostPrefix: boolean;
27
27
  serviceId: string;
28
28
  logger: import("@smithy/types").Logger;
package/dist-types/runtimeConfig.native.d.ts CHANGED
@@ -11,9 +11,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
11
11
  bodyLengthChecker: import("@smithy/types").BodyLengthCalculator;
12
12
  streamCollector: import("@smithy/types").StreamCollector;
13
13
  base64Decoder: import("@smithy/types").Decoder;
14
- base64Encoder: import("@smithy/types").Encoder;
14
+ base64Encoder: (_input: string | Uint8Array) => string;
15
15
  utf8Decoder: import("@smithy/types").Decoder;
16
- utf8Encoder: import("@smithy/types").Encoder;
16
+ utf8Encoder: (input: string | Uint8Array) => string;
17
17
  disableHostPrefix: boolean;
18
18
  serviceId: string;
19
19
  useDualstackEndpoint: boolean | import("@smithy/types").Provider<boolean>;
package/dist-types/runtimeConfig.shared.d.ts CHANGED
@@ -5,7 +5,7 @@ import { ConnectClientConfig } from "./ConnectClient";
5
5
  export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
6
6
  apiVersion: string;
7
7
  base64Decoder: import("@smithy/types").Decoder;
8
- base64Encoder: import("@smithy/types").Encoder;
8
+ base64Encoder: (_input: string | Uint8Array) => string;
9
9
  disableHostPrefix: boolean;
10
10
  endpointProvider: (endpointParams: import("./endpoint/EndpointParameters").EndpointParameters, context?: {
11
11
  logger?: import("@smithy/types").Logger | undefined;
@@ -17,5 +17,5 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
17
17
  serviceId: string;
18
18
  urlParser: import("@smithy/types").UrlParser;
19
19
  utf8Decoder: import("@smithy/types").Decoder;
20
- utf8Encoder: import("@smithy/types").Encoder;
20
+ utf8Encoder: (input: string | Uint8Array) => string;
21
21
  };
package/dist-types/ts3.4/runtimeConfig.browser.d.ts CHANGED
@@ -25,9 +25,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
25
25
  apiVersion: string;
26
26
  urlParser: import("@smithy/types").UrlParser;
27
27
  base64Decoder: import("@smithy/types").Decoder;
28
- base64Encoder: import("@smithy/types").Encoder;
28
+ base64Encoder: (_input: string | Uint8Array) => string;
29
29
  utf8Decoder: import("@smithy/types").Decoder;
30
- utf8Encoder: import("@smithy/types").Encoder;
30
+ utf8Encoder: (input: string | Uint8Array) => string;
31
31
  disableHostPrefix: boolean;
32
32
  serviceId: string;
33
33
  logger: import("@smithy/types").Logger;
package/dist-types/ts3.4/runtimeConfig.d.ts CHANGED
@@ -29,9 +29,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
29
29
  apiVersion: string;
30
30
  urlParser: import("@smithy/types").UrlParser;
31
31
  base64Decoder: import("@smithy/types").Decoder;
32
- base64Encoder: import("@smithy/types").Encoder;
32
+ base64Encoder: (_input: string | Uint8Array) => string;
33
33
  utf8Decoder: import("@smithy/types").Decoder;
34
- utf8Encoder: import("@smithy/types").Encoder;
34
+ utf8Encoder: (input: string | Uint8Array) => string;
35
35
  disableHostPrefix: boolean;
36
36
  serviceId: string;
37
37
  logger: import("@smithy/types").Logger;
package/dist-types/ts3.4/runtimeConfig.native.d.ts CHANGED
@@ -13,9 +13,9 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
13
13
  bodyLengthChecker: import("@smithy/types").BodyLengthCalculator;
14
14
  streamCollector: import("@smithy/types").StreamCollector;
15
15
  base64Decoder: import("@smithy/types").Decoder;
16
- base64Encoder: import("@smithy/types").Encoder;
16
+ base64Encoder: (_input: string | Uint8Array) => string;
17
17
  utf8Decoder: import("@smithy/types").Decoder;
18
- utf8Encoder: import("@smithy/types").Encoder;
18
+ utf8Encoder: (input: string | Uint8Array) => string;
19
19
  disableHostPrefix: boolean;
20
20
  serviceId: string;
21
21
  useDualstackEndpoint: boolean | import("@smithy/types").Provider<boolean>;
package/dist-types/ts3.4/runtimeConfig.shared.d.ts CHANGED
@@ -2,7 +2,7 @@ import { ConnectClientConfig } from "./ConnectClient";
2
2
  export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
3
3
  apiVersion: string;
4
4
  base64Decoder: import("@smithy/types").Decoder;
5
- base64Encoder: import("@smithy/types").Encoder;
5
+ base64Encoder: (_input: string | Uint8Array) => string;
6
6
  disableHostPrefix: boolean;
7
7
  endpointProvider: (
8
8
  endpointParams: import("./endpoint/EndpointParameters").EndpointParameters,
@@ -17,5 +17,5 @@ export declare const getRuntimeConfig: (config: ConnectClientConfig) => {
17
17
  serviceId: string;
18
18
  urlParser: import("@smithy/types").UrlParser;
19
19
  utf8Decoder: import("@smithy/types").Decoder;
20
- utf8Encoder: import("@smithy/types").Encoder;
20
+ utf8Encoder: (input: string | Uint8Array) => string;
21
21
  };
package/package.json CHANGED
@@ -1,7 +1,7 @@
1
1
  {
2
2
  "name": "@aws-sdk/client-connect",
3
3
  "description": "AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native",
4
- "version": "3.529.1",
4
+ "version": "3.533.0",
5
5
  "scripts": {
6
6
  "build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
7
7
  "build:cjs": "node ../../scripts/compilation/inline client-connect",
@@ -20,43 +20,43 @@
20
20
  "dependencies": {
21
21
  "@aws-crypto/sha256-browser": "3.0.0",
22
22
  "@aws-crypto/sha256-js": "3.0.0",
23
- "@aws-sdk/client-sts": "3.529.1",
24
- "@aws-sdk/core": "3.529.1",
25
- "@aws-sdk/credential-provider-node": "3.529.1",
26
- "@aws-sdk/middleware-host-header": "3.523.0",
27
- "@aws-sdk/middleware-logger": "3.523.0",
28
- "@aws-sdk/middleware-recursion-detection": "3.523.0",
29
- "@aws-sdk/middleware-user-agent": "3.525.0",
30
- "@aws-sdk/region-config-resolver": "3.525.0",
31
- "@aws-sdk/types": "3.523.0",
32
- "@aws-sdk/util-endpoints": "3.525.0",
33
- "@aws-sdk/util-user-agent-browser": "3.523.0",
34
- "@aws-sdk/util-user-agent-node": "3.525.0",
35
- "@smithy/config-resolver": "^2.1.4",
36
- "@smithy/core": "^1.3.5",
37
- "@smithy/fetch-http-handler": "^2.4.3",
38
- "@smithy/hash-node": "^2.1.3",
39
- "@smithy/invalid-dependency": "^2.1.3",
40
- "@smithy/middleware-content-length": "^2.1.3",
41
- "@smithy/middleware-endpoint": "^2.4.4",
42
- "@smithy/middleware-retry": "^2.1.4",
43
- "@smithy/middleware-serde": "^2.1.3",
44
- "@smithy/middleware-stack": "^2.1.3",
45
- "@smithy/node-config-provider": "^2.2.4",
46
- "@smithy/node-http-handler": "^2.4.1",
47
- "@smithy/protocol-http": "^3.2.1",
48
- "@smithy/smithy-client": "^2.4.2",
49
- "@smithy/types": "^2.10.1",
50
- "@smithy/url-parser": "^2.1.3",
51
- "@smithy/util-base64": "^2.1.1",
23
+ "@aws-sdk/client-sts": "3.533.0",
24
+ "@aws-sdk/core": "3.533.0",
25
+ "@aws-sdk/credential-provider-node": "3.533.0",
26
+ "@aws-sdk/middleware-host-header": "3.533.0",
27
+ "@aws-sdk/middleware-logger": "3.533.0",
28
+ "@aws-sdk/middleware-recursion-detection": "3.533.0",
29
+ "@aws-sdk/middleware-user-agent": "3.533.0",
30
+ "@aws-sdk/region-config-resolver": "3.533.0",
31
+ "@aws-sdk/types": "3.533.0",
32
+ "@aws-sdk/util-endpoints": "3.533.0",
33
+ "@aws-sdk/util-user-agent-browser": "3.533.0",
34
+ "@aws-sdk/util-user-agent-node": "3.533.0",
35
+ "@smithy/config-resolver": "^2.1.5",
36
+ "@smithy/core": "^1.3.8",
37
+ "@smithy/fetch-http-handler": "^2.4.5",
38
+ "@smithy/hash-node": "^2.1.4",
39
+ "@smithy/invalid-dependency": "^2.1.4",
40
+ "@smithy/middleware-content-length": "^2.1.4",
41
+ "@smithy/middleware-endpoint": "^2.4.6",
42
+ "@smithy/middleware-retry": "^2.1.7",
43
+ "@smithy/middleware-serde": "^2.2.1",
44
+ "@smithy/middleware-stack": "^2.1.4",
45
+ "@smithy/node-config-provider": "^2.2.5",
46
+ "@smithy/node-http-handler": "^2.4.3",
47
+ "@smithy/protocol-http": "^3.2.2",
48
+ "@smithy/smithy-client": "^2.4.5",
49
+ "@smithy/types": "^2.11.0",
50
+ "@smithy/url-parser": "^2.1.4",
51
+ "@smithy/util-base64": "^2.2.1",
52
52
  "@smithy/util-body-length-browser": "^2.1.1",
53
- "@smithy/util-body-length-node": "^2.2.1",
54
- "@smithy/util-defaults-mode-browser": "^2.1.4",
55
- "@smithy/util-defaults-mode-node": "^2.2.3",
56
- "@smithy/util-endpoints": "^1.1.4",
57
- "@smithy/util-middleware": "^2.1.3",
58
- "@smithy/util-retry": "^2.1.3",
59
- "@smithy/util-utf8": "^2.1.1",
53
+ "@smithy/util-body-length-node": "^2.2.2",
54
+ "@smithy/util-defaults-mode-browser": "^2.1.7",
55
+ "@smithy/util-defaults-mode-node": "^2.2.7",
56
+ "@smithy/util-endpoints": "^1.1.5",
57
+ "@smithy/util-middleware": "^2.1.4",
58
+ "@smithy/util-retry": "^2.1.4",
59
+ "@smithy/util-utf8": "^2.2.0",
60
60
  "tslib": "^2.5.0",
61
61
  "uuid": "^9.0.1"
62
62
  },