@aws-sdk/client-connect 3.490.0 → 3.491.0

package/dist-cjs/models/models_0.js

@@ -413,6 +413,7 @@ exports.ParticipantRole = {
     AGENT: "AGENT",
     CUSTOMER: "CUSTOMER",
     CUSTOM_BOT: "CUSTOM_BOT",
+    SUPERVISOR: "SUPERVISOR",
     SYSTEM: "SYSTEM",
 };
 exports.RehydrationType = {
@@ -640,6 +641,7 @@ exports.InstanceAttributeType = {
     CONTACTFLOW_LOGS: "CONTACTFLOW_LOGS",
     CONTACT_LENS: "CONTACT_LENS",
     EARLY_MEDIA: "EARLY_MEDIA",
+    ENHANCED_CHAT_MONITORING: "ENHANCED_CHAT_MONITORING",
     ENHANCED_CONTACT_MONITORING: "ENHANCED_CONTACT_MONITORING",
     HIGH_VOLUME_OUTBOUND: "HIGH_VOLUME_OUTBOUND",
     INBOUND_CALLS: "INBOUND_CALLS",

package/dist-es/models/models_0.js

@@ -396,6 +396,7 @@ export const ParticipantRole = {
     AGENT: "AGENT",
     CUSTOMER: "CUSTOMER",
     CUSTOM_BOT: "CUSTOM_BOT",
+    SUPERVISOR: "SUPERVISOR",
     SYSTEM: "SYSTEM",
 };
 export const RehydrationType = {
@@ -618,6 +619,7 @@ export const InstanceAttributeType = {
     CONTACTFLOW_LOGS: "CONTACTFLOW_LOGS",
     CONTACT_LENS: "CONTACT_LENS",
     EARLY_MEDIA: "EARLY_MEDIA",
+    ENHANCED_CHAT_MONITORING: "ENHANCED_CHAT_MONITORING",
     ENHANCED_CONTACT_MONITORING: "ENHANCED_CONTACT_MONITORING",
     HIGH_VOLUME_OUTBOUND: "HIGH_VOLUME_OUTBOUND",
     INBOUND_CALLS: "INBOUND_CALLS",

package/dist-types/commands/CreateParticipantCommand.d.ts

@@ -39,7 +39,7 @@ declare const CreateParticipantCommand_base: {
  *   ContactId: "STRING_VALUE", // required
  *   ClientToken: "STRING_VALUE",
  *   ParticipantDetails: { // ParticipantDetailsToAdd
- *     ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT",
+ *     ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT" || "SUPERVISOR",
  *     DisplayName: "STRING_VALUE",
  *   },
  * };

package/dist-types/commands/DescribeInstanceAttributeCommand.d.ts

@@ -36,13 +36,13 @@ declare const DescribeInstanceAttributeCommand_base: {
  * const client = new ConnectClient(config);
  * const input = { // DescribeInstanceAttributeRequest
  *   InstanceId: "STRING_VALUE", // required
- *   AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING", // required
+ *   AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING" || "ENHANCED_CHAT_MONITORING", // required
  * };
  * const command = new DescribeInstanceAttributeCommand(input);
  * const response = await client.send(command);
  * // { // DescribeInstanceAttributeResponse
  * //   Attribute: { // Attribute
- * //     AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING",
+ * //     AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING" || "ENHANCED_CHAT_MONITORING",
  * //     Value: "STRING_VALUE",
  * //   },
  * // };

package/dist-types/commands/ListInstanceAttributesCommand.d.ts

@@ -44,7 +44,7 @@ declare const ListInstanceAttributesCommand_base: {
  * // { // ListInstanceAttributesResponse
  * //   Attributes: [ // AttributesList
  * //     { // Attribute
- * //       AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING",
+ * //       AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING" || "ENHANCED_CHAT_MONITORING",
  * //       Value: "STRING_VALUE",
  * //     },
  * //   ],

package/dist-types/commands/ListRealtimeContactAnalysisSegmentsV2Command.d.ts

@@ -53,7 +53,7 @@ declare const ListRealtimeContactAnalysisSegmentsV2Command_base: {
  * //       Transcript: { // RealTimeContactAnalysisSegmentTranscript
  * //         Id: "STRING_VALUE", // required
  * //         ParticipantId: "STRING_VALUE", // required
- * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT", // required
+ * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT" || "SUPERVISOR", // required
  * //         DisplayName: "STRING_VALUE",
  * //         Content: "STRING_VALUE", // required
  * //         ContentType: "STRING_VALUE",
@@ -105,7 +105,7 @@ declare const ListRealtimeContactAnalysisSegmentsV2Command_base: {
  * //       Event: { // RealTimeContactAnalysisSegmentEvent
  * //         Id: "STRING_VALUE", // required
  * //         ParticipantId: "STRING_VALUE",
- * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT",
+ * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT" || "SUPERVISOR",
  * //         DisplayName: "STRING_VALUE",
  * //         EventType: "STRING_VALUE", // required
  * //         Time: {//  Union: only one key present
@@ -115,7 +115,7 @@ declare const ListRealtimeContactAnalysisSegmentsV2Command_base: {
  * //       Attachments: { // RealTimeContactAnalysisSegmentAttachments
  * //         Id: "STRING_VALUE", // required
  * //         ParticipantId: "STRING_VALUE", // required
- * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT", // required
+ * //         ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT" || "SUPERVISOR", // required
  * //         DisplayName: "STRING_VALUE",
  * //         Attachments: [ // RealTimeContactAnalysisAttachments // required
  * //           { // RealTimeContactAnalysisAttachment

package/dist-types/commands/SearchContactsCommand.d.ts

@@ -68,7 +68,7 @@ declare const SearchContactsCommand_base: {
  *       Transcript: { // Transcript
  *         Criteria: [ // TranscriptCriteriaList // required
  *           { // TranscriptCriteria
- *             ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT", // required
+ *             ParticipantRole: "AGENT" || "CUSTOMER" || "SYSTEM" || "CUSTOM_BOT" || "SUPERVISOR", // required
  *             SearchText: [ // SearchTextList // required
  *               "STRING_VALUE",
  *             ],

package/dist-types/commands/UpdateInstanceAttributeCommand.d.ts

@@ -36,7 +36,7 @@ declare const UpdateInstanceAttributeCommand_base: {
  * const client = new ConnectClient(config);
  * const input = { // UpdateInstanceAttributeRequest
  *   InstanceId: "STRING_VALUE", // required
- *   AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING", // required
+ *   AttributeType: "INBOUND_CALLS" || "OUTBOUND_CALLS" || "CONTACTFLOW_LOGS" || "CONTACT_LENS" || "AUTO_RESOLVE_BEST_VOICES" || "USE_CUSTOM_TTS_VOICES" || "EARLY_MEDIA" || "MULTI_PARTY_CONFERENCE" || "HIGH_VOLUME_OUTBOUND" || "ENHANCED_CONTACT_MONITORING" || "ENHANCED_CHAT_MONITORING", // required
  *   Value: "STRING_VALUE", // required
  * };
  * const command = new UpdateInstanceAttributeCommand(input);

package/dist-types/models/models_0.d.ts

@@ -2601,6 +2601,7 @@ export declare const ParticipantRole: {
     readonly AGENT: "AGENT";
     readonly CUSTOMER: "CUSTOMER";
     readonly CUSTOM_BOT: "CUSTOM_BOT";
+    readonly SUPERVISOR: "SUPERVISOR";
     readonly SYSTEM: "SYSTEM";
 };
 /**
@@ -5517,6 +5518,12 @@ export interface EvaluationNote {
     /**
      * @public
      * <p>The note for an item (section or question) in a contact evaluation.</p>
+     *          <note>
+     *             <p>Even though a note in an evaluation can have up to 3072 chars, there is also a limit on the
+     *     total number of chars for all the notes in the evaluation combined. Assuming there are N
+     *     questions in the evaluation being submitted, then the max char limit for all notes combined is N
+     *     x 1024.</p>
+     *          </note>
      */
     Value?: string;
 }
@@ -6012,6 +6019,7 @@ export declare const InstanceAttributeType: {
     readonly CONTACTFLOW_LOGS: "CONTACTFLOW_LOGS";
     readonly CONTACT_LENS: "CONTACT_LENS";
     readonly EARLY_MEDIA: "EARLY_MEDIA";
+    readonly ENHANCED_CHAT_MONITORING: "ENHANCED_CHAT_MONITORING";
     readonly ENHANCED_CONTACT_MONITORING: "ENHANCED_CONTACT_MONITORING";
     readonly HIGH_VOLUME_OUTBOUND: "HIGH_VOLUME_OUTBOUND";
     readonly INBOUND_CALLS: "INBOUND_CALLS";

package/dist-types/models/models_1.d.ts

@@ -1740,10 +1740,15 @@ export interface GetCurrentMetricDataRequest {
      *             <li>
      *                <p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p>
      *             </li>
+     *             <li>
+     *                <p>RoutingStepExpressions: 50</p>
+     *             </li>
      *          </ul>
      *          <p>Metric data is retrieved only for the resources associated with the queues or routing
      *    profiles, and by any channels included in the filter. (You cannot filter by both queue AND
-     *    routing profile.) You can include both resource IDs and resource ARNs in the same request. </p>
+     *    routing profile.) You can include both resource IDs and resource ARNs in the same request.</p>
+     *          <p>When using <code>RoutingStepExpression</code>, you need to pass exactly one
+     *     <code>QueueId</code>.</p>
      *          <p>Currently tagging is only supported on the resources that are passed in the filter.</p>
      */
     Filters: Filters | undefined;
@@ -1767,6 +1772,10 @@ export interface GetCurrentMetricDataRequest {
      *                <p>If no <code>Grouping</code> is included in the request, a summary of metrics is
      *      returned.</p>
      *             </li>
+     *             <li>
+     *                <p>When using the <code>RoutingStepExpression</code> filter, group by
+     *       <code>ROUTING_STEP_EXPRESSION</code> is required.</p>
+     *             </li>
      *          </ul>
      */
     Groupings?: Grouping[];
@@ -1849,6 +1858,11 @@ export interface GetCurrentMetricDataRequest {
      *                   <code>\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" \}, "Value": 24113.0
      *       </code>\}</p>
      *                <p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p>
+     *                <p>When the filter <code>RoutingStepExpression</code> is used, this metric is still
+     *       calculated from enqueue time. For example, if a contact that has been queued under
+     *        <code><Expression 1></code> for 10 seconds has expired and <code><Expression 2></code>
+     *       becomes active, then <code>OLDEST_CONTACT_AGE</code> for this queue will be counted starting
+     *       from 10, not 0.</p>
      *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time">Oldest</a>
      *                </p>
      *             </dd>
@@ -2474,6 +2488,8 @@ export interface GetMetricDataRequest {
      * <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is
      *    retrieved only for the resources associated with the queues or channels included in the filter.
      *    You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>
+     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to
+     *    GetMetricDataV2 for more up-to-date features.</p>
      *          <note>
      *             <p>To filter by <code>Queues</code>, enter the queue
      *     ID/ARN, not the name of the queue.</p>
@@ -2486,6 +2502,8 @@ export interface GetMetricDataRequest {
      *    queue, the metrics returned are grouped by queue. The values returned apply to the metrics for
      *    each queue rather than aggregated for all queues.</p>
      *          <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
+     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to
+     *    GetMetricDataV2 for more up-to-date features.</p>
      */
     Groupings?: Grouping[];
     /**
@@ -2968,6 +2986,9 @@ export interface GetMetricDataV2Request {
      *             <li>
      *                <p>Feature</p>
      *             </li>
+     *             <li>
+     *                <p>Routing step expression</p>
+     *             </li>
      *          </ul>
      *          <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
      *    groups.</p>
@@ -2983,7 +3004,8 @@ export interface GetMetricDataV2Request {
      *       <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
      *       <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
      *       <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
-     *       <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code>
+     *       <code>FEATURE</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
+     *       <code>ROUTING_STEP_EXPRESSION</code>
      *                </p>
      *             </li>
      *             <li>
@@ -3001,6 +3023,8 @@ export interface GetMetricDataV2Request {
      *                   <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and
      *       <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for
      *      the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p>
+     *                <p>ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000
+     *      length.</p>
      *             </li>
      *          </ul>
      */
@@ -3015,7 +3039,8 @@ export interface GetMetricDataV2Request {
      *    | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
      *     <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
      *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>,
-     *     <code>contact/segmentAttributes/connect:Subtype</code>
+     *     <code>contact/segmentAttributes/connect:Subtype</code> |
+     *    <code>ROUTING_STEP_EXPRESSION</code>
      *          </p>
      */
     Groupings?: string[];
@@ -3142,7 +3167,7 @@ export interface GetMetricDataV2Request {
      *             <dd>
      *                <p>Unit: Seconds</p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
-     *       contact/segmentAttributes/connect:Subtype</p>
+     *       contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
      *                <note>
      *                   <p>Feature is a valid filter but not a valid grouping.</p>
      *                </note>
@@ -3255,7 +3280,7 @@ export interface GetMetricDataV2Request {
      *             <dd>
      *                <p>Unit: Count</p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
-     *       contact/segmentAttributes/connect:Subtype</p>
+     *       contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
      *             </dd>
      *             <dt>CONTACTS_CREATED</dt>
      *             <dd>
@@ -3275,7 +3300,7 @@ export interface GetMetricDataV2Request {
      *       <code>DISCONNECT_REASON</code>
      *                </p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
-     *       contact/segmentAttributes/connect:Subtype</p>
+     *       contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
      *                <note>
      *                   <p>Feature is a valid filter but not a valid grouping.</p>
      *                </note>
@@ -3353,6 +3378,16 @@ export interface GetMetricDataV2Request {
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
      *       contact/segmentAttributes/connect:Subtype</p>
      *             </dd>
+     *             <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
+     *             <dd>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
+     *             </dd>
+     *             <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
+     *             <dd>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
+     *             </dd>
      *             <dt>PERCENT_NON_TALK_TIME</dt>
      *             <dd>
      *                <p>This metric is available only for contacts analyzed by Contact Lens conversational
@@ -3394,6 +3429,11 @@ export interface GetMetricDataV2Request {
      *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
      *       "Less than"). </p>
      *             </dd>
+     *             <dt>STEP_CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
+     *             </dd>
      *             <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -7527,7 +7567,7 @@ export interface MonitorContactRequest {
     /**
      * @public
      * <p>Specify which monitoring actions the user is allowed to take. For example, whether the user
-     *    is allowed to escalate from silent monitoring to barge.</p>
+     *    is allowed to escalate from silent monitoring to barge.  AllowedMonitorCapabilities is required if barge is enabled.</p>
      */
     AllowedMonitorCapabilities?: MonitorCapability[];
     /**

package/dist-types/ts3.4/models/models_0.d.ts

@@ -861,6 +861,7 @@ export declare const ParticipantRole: {
   readonly AGENT: "AGENT";
   readonly CUSTOMER: "CUSTOMER";
   readonly CUSTOM_BOT: "CUSTOM_BOT";
+  readonly SUPERVISOR: "SUPERVISOR";
   readonly SYSTEM: "SYSTEM";
 };
 export type ParticipantRole =
@@ -1778,6 +1779,7 @@ export declare const InstanceAttributeType: {
   readonly CONTACTFLOW_LOGS: "CONTACTFLOW_LOGS";
   readonly CONTACT_LENS: "CONTACT_LENS";
   readonly EARLY_MEDIA: "EARLY_MEDIA";
+  readonly ENHANCED_CHAT_MONITORING: "ENHANCED_CHAT_MONITORING";
   readonly ENHANCED_CONTACT_MONITORING: "ENHANCED_CONTACT_MONITORING";
   readonly HIGH_VOLUME_OUTBOUND: "HIGH_VOLUME_OUTBOUND";
   readonly INBOUND_CALLS: "INBOUND_CALLS";

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@aws-sdk/client-connect",
   "description": "AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native",
-  "version": "3.490.0",
+  "version": "3.491.0",
   "scripts": {
     "build": "concurrently 'yarn:build:cjs' 'yarn:build:es' 'yarn:build:types'",
     "build:cjs": "tsc -p tsconfig.cjs.json",