@aws-sdk/client-connect 3.369.0 → 3.372.0

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,192 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentContactReference, AgentStatusReference, AgentStatusState, AgentStatusSummary, AgentStatusType, Attribute, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowType, ContactState, CurrentMetric, DirectoryType, EvaluationAnswerData, EvaluationFormQuestion, EvaluationFormScoringStrategy, EvaluationFormVersionStatus, EvaluationNote, EvaluationScore, EvaluationStatus, EventSourceName, Filters, Grouping, HierarchyGroupSummary, HoursOfOperation, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Prompt, Queue, QueueReference, QueueStatus, QuickConnect, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TrafficDistributionGroupStatus, Unit, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ActionSummary, AgentContactReference, AgentStatusReference, AgentStatusState, AgentStatusSummary, AgentStatusType, Attribute, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowType, ContactState, CurrentMetric, CurrentMetricName, DirectoryType, EvaluationAnswerData, EvaluationFormQuestion, EvaluationFormScoringStrategy, EvaluationFormVersionStatus, EvaluationNote, EvaluationScore, EvaluationStatus, EventSourceName, Filters, Grouping, HierarchyGroupSummary, HoursOfOperation, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Prompt, Queue, QueueReference, QueueStatus, QuickConnect, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SortOrder, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TrafficDistributionGroupStatus, Unit, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ * <p>The way to sort the resulting response based on metrics. By default resources are sorted
+ *    based on <code>AGENTS_ONLINE</code>, <code>DESCENDING</code>. The metric collection is sorted
+ *    based on the input metrics.</p>
+ */
+export interface CurrentMetricSortCriteria {
+    /**
+     * <p>The current metric names.</p>
+     */
+    SortByMetric?: CurrentMetricName | string;
+    /**
+     * <p>The way to sort.</p>
+     */
+    SortOrder?: SortOrder | string;
+}
+/**
+ * @public
+ */
+export interface GetCurrentMetricDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The filters to apply to returned metrics. You can filter up to the following limits:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Queues: 100</p>
+     *             </li>
+     *             <li>
+     *                <p>Routing profiles: 100</p>
+     *             </li>
+     *             <li>
+     *                <p>Channels: 3 (VOICE, CHAT, and TASK channels are supported.)</p>
+     *             </li>
+     *          </ul>
+     *          <p>Metric data is retrieved only for the resources associated with the queues or routing
+     *    profiles, and by any channels included in the filter. (You cannot filter by both queue AND
+     *    routing profile.) You can include both resource IDs and resource ARNs in the same request. </p>
+     *          <p>Currently tagging is only supported on the resources that are passed in the filter.</p>
+     */
+    Filters: Filters | undefined;
+    /**
+     * <p>The grouping applied to the metrics returned. For example, when grouped by
+     *     <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all
+     *    queues. </p>
+     *          <ul>
+     *             <li>
+     *                <p>If you group by <code>CHANNEL</code>, you should include a Channels filter.
+     *      VOICE, CHAT, and TASK channels are supported.</p>
+     *             </li>
+     *             <li>
+     *                <p>If you group by <code>ROUTING_PROFILE</code>, you must include either a queue or routing
+     *      profile filter. In addition, a routing profile filter is required for metrics
+     *       <code>CONTACTS_SCHEDULED</code>, <code>CONTACTS_IN_QUEUE</code>, and <code>
+     *       OLDEST_CONTACT_AGE</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>If no <code>Grouping</code> is included in the request, a summary of metrics is
+     *      returned.</p>
+     *             </li>
+     *          </ul>
+     */
+    Groupings?: (Grouping | string)[];
+    /**
+     * <p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics
+     *    are available. For a description of all the metrics, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html">Real-time Metrics
+     *     Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     *          <dl>
+     *             <dt>AGENTS_AFTER_CONTACT_WORK</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time">ACW</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_AVAILABLE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time">Available</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_ERROR</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time">Error</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_NON_PRODUCTIVE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time">NPT (Non-Productive Time)</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_ON_CALL</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On
+     *        contact</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_ON_CONTACT</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time">On
+     *        contact</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_ONLINE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time">Online</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AGENTS_STAFFED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time">Staffed</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_IN_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time">In
+     *        queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_SCHEDULED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time">Scheduled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>OLDEST_CONTACT_AGE</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>When you use groupings, Unit says SECONDS and the Value is returned in SECONDS. </p>
+     *                <p>When you do not use groupings, Unit says SECONDS but the Value is returned in
+     *       MILLISECONDS. For example, if you get a response like this:</p>
+     *                <p>
+     *                   <code>\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" \}, "Value": 24113.0
+     *       </code>\}</p>
+     *                <p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time">Oldest</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SLOTS_ACTIVE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time">Active</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SLOTS_AVAILABLE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Name in real-time metrics report: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time">Availability</a>
+     *                </p>
+     *             </dd>
+     *          </dl>
+     */
+    CurrentMetrics: CurrentMetric[] | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     *          <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use
+     *    the token must use the same request parameters as the request that generated the token.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+    /**
+     * <p>The way to sort the resulting response based on metrics. You can enter one sort criteria. By
+     *    default resources are sorted based on <code>AGENTS_ONLINE</code>, <code>DESCENDING</code>. The
+     *    metric collection is sorted based on the input metrics.</p>
+     *          <p>Note the following:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Sorting on <code>SLOTS_ACTIVE</code> and <code>SLOTS_AVAILABLE</code> is not
+     *      supported.</p>
+     *             </li>
+     *          </ul>
+     */
+    SortCriteria?: CurrentMetricSortCriteria[];
+}
 /**
  * @public
  * <p>Contains the data for a real-time metric.</p>
@@ -806,6 +992,9 @@ export interface GetMetricDataV2Request {
      *             <li>
      *                <p>User hierarchy groups</p>
      *             </li>
+     *             <li>
+     *                <p>Feature</p>
+     *             </li>
      *          </ul>
      *          <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
      *    groups.</p>
@@ -820,16 +1009,21 @@ export interface GetMetricDataV2Request {
      *      a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> |
      *       <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
      *       <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
-     *       <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>
+     *       <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
+     *       <code>FEATURE</code>
      *                </p>
      *             </li>
      *             <li>
      *                <p>
      *                   <b>Filter values</b>: A maximum of 100 filter values are
-     *      supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL
-     *      filter key. They do not count towards limitation of 100 filter values. For example, a
+     *      supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the
+     *      CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a
      *      GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total
-     *      of 100 filter values, along with 3 channel filters.</p>
+     *      of 100 filter values, along with 3 channel filters. </p>
+     *                <p>
+     *                   <code>contact_lens_conversational_analytics</code> is a valid filterValue for the
+     *       <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens
+     *      conversational analytics.</p>
      *             </li>
      *          </ul>
      */
@@ -887,7 +1081,10 @@ export interface GetMetricDataV2Request {
      *             <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
      *             </dd>
      *             <dt>AVG_AGENT_CONNECTING_TIME</dt>
      *             <dd>
@@ -898,16 +1095,58 @@ export interface GetMetricDataV2Request {
      *                </p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
      *             </dd>
-     *             <dt>AVG_HANDLE_TIME</dt>
+     *             <dt>AVG_AGENT_CONNECTING_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
+     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only
+     *       supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |
+     *       <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
+     *                </p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
      *             </dd>
-     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dt>AVG_CONTACT_DURATION</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
+     *             <dt>AVG_CONVERSATION_DURATION</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_GREETING_TIME_AGENT</dt>
      *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
      *                <p>Unit: Seconds</p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
      *             </dd>
+     *             <dt>AVG_HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
+     *             <dt>AVG_HOLDS</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
      *             <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
@@ -916,12 +1155,54 @@ export interface GetMetricDataV2Request {
      *             <dt>AVG_INTERACTION_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
+     *             <dt>AVG_INTERRUPTIONS_AGENT</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_NON_TALK_TIME</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
      *             </dd>
      *             <dt>AVG_QUEUE_ANSWER_TIME</dt>
      *             <dd>
      *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
+     *             </dd>
+     *             <dt>AVG_TALK_TIME</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_TALK_TIME_AGENT</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_TALK_TIME_CUSTOMER</dt>
+     *             <dd>
+     *                <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
      *             </dd>
      *             <dt>CONTACTS_ABANDONED</dt>
      *             <dd>
@@ -933,7 +1214,10 @@ export interface GetMetricDataV2Request {
      *                <p>Unit: Count</p>
      *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>
      *                </p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
      *             </dd>
      *             <dt>CONTACTS_HANDLED</dt>
      *             <dd>
@@ -941,7 +1225,10 @@ export interface GetMetricDataV2Request {
      *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>,
      *       <code>DISCONNECT_REASON</code>
      *                </p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
      *             </dd>
      *             <dt>CONTACTS_HOLD_ABANDONS</dt>
      *             <dd>
@@ -956,7 +1243,10 @@ export interface GetMetricDataV2Request {
      *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
      *             <dd>
      *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature</p>
+     *                <note>
+     *                   <p>Feature is a valid filter but not a valid grouping.</p>
+     *                </note>
      *             </dd>
      *             <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
      *             <dd>
@@ -2155,7 +2445,7 @@ export interface InstanceSummary {
      */
     OutboundCallsEnabled?: boolean;
     /**
-     * <p>This URL allows contact center users to access Amazon Connect admin website.</p>
+     * <p>This URL allows contact center users to access the Amazon Connect admin website.</p>
      */
     InstanceAccessUrl?: string;
 }
@@ -6307,59 +6597,6 @@ export interface HoursOfOperationSearchCriteria {
      */
     StringCondition?: StringCondition;
 }
-/**
- * @public
- * <p>The search criteria to be used to return prompts.</p>
- */
-export interface PromptSearchCriteria {
-    /**
-     * <p>A list of conditions which would be applied together with an OR condition.</p>
-     */
-    OrConditions?: PromptSearchCriteria[];
-    /**
-     * <p>A list of conditions which would be applied together with an AND condition.</p>
-     */
-    AndConditions?: PromptSearchCriteria[];
-    /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     *          <note>
-     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
-     *      <code>description</code>, and <code>resourceID</code>.</p>
-     *          </note>
-     */
-    StringCondition?: StringCondition;
-}
-/**
- * @public
- * <p>The search criteria to be used to return queues.</p>
- *          <note>
- *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
- *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
- *     outside of this range will throw invalid results. </p>
- *          </note>
- */
-export interface QueueSearchCriteria {
-    /**
-     * <p>A list of conditions which would be applied together with an OR condition.</p>
-     */
-    OrConditions?: QueueSearchCriteria[];
-    /**
-     * <p>A list of conditions which would be applied together with an AND condition.</p>
-     */
-    AndConditions?: QueueSearchCriteria[];
-    /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     *          <note>
-     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
-     *      <code>description</code>, and <code>resourceID</code>.</p>
-     *          </note>
-     */
-    StringCondition?: StringCondition;
-    /**
-     * <p>The type of queue.</p>
-     */
-    QueueTypeCondition?: SearchableQueueType | string;
-}
 /**
  * @internal
  */

package/dist-types/models/models_2.d.ts

@@ -1,5 +1,58 @@
 import { Evaluation, EvaluationFormScoringStrategy } from "./models_0";
-import { EvaluationForm, EvaluationFormContent, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchCriteria, HoursOfOperationSearchFilter, PromptSearchCriteria, PromptSearchFilter, QueueSearchCriteria, QueueSearchFilter, QuickConnectSearchFilter, RoutingProfileSearchFilter, SecurityProfilesSearchFilter, StringCondition, UserSearchFilter } from "./models_1";
+import { EvaluationForm, EvaluationFormContent, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchCriteria, HoursOfOperationSearchFilter, PromptSearchFilter, QueueSearchFilter, QuickConnectSearchFilter, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, StringCondition, UserSearchFilter } from "./models_1";
+/**
+ * @public
+ * <p>The search criteria to be used to return prompts.</p>
+ */
+export interface PromptSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     */
+    OrConditions?: PromptSearchCriteria[];
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     */
+    AndConditions?: PromptSearchCriteria[];
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     */
+    StringCondition?: StringCondition;
+}
+/**
+ * @public
+ * <p>The search criteria to be used to return queues.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results. </p>
+ *          </note>
+ */
+export interface QueueSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     */
+    OrConditions?: QueueSearchCriteria[];
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     */
+    AndConditions?: QueueSearchCriteria[];
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     */
+    StringCondition?: StringCondition;
+    /**
+     * <p>The type of queue.</p>
+     */
+    QueueTypeCondition?: SearchableQueueType | string;
+}
 /**
  * @public
  * <p>The search criteria to be used to return quick connects.</p>

package/dist-types/protocols/Aws_restJson1.d.ts

@@ -41,7 +41,9 @@ import { DeleteHoursOfOperationCommandInput, DeleteHoursOfOperationCommandOutput
 import { DeleteInstanceCommandInput, DeleteInstanceCommandOutput } from "../commands/DeleteInstanceCommand";
 import { DeleteIntegrationAssociationCommandInput, DeleteIntegrationAssociationCommandOutput } from "../commands/DeleteIntegrationAssociationCommand";
 import { DeletePromptCommandInput, DeletePromptCommandOutput } from "../commands/DeletePromptCommand";
+import { DeleteQueueCommandInput, DeleteQueueCommandOutput } from "../commands/DeleteQueueCommand";
 import { DeleteQuickConnectCommandInput, DeleteQuickConnectCommandOutput } from "../commands/DeleteQuickConnectCommand";
+import { DeleteRoutingProfileCommandInput, DeleteRoutingProfileCommandOutput } from "../commands/DeleteRoutingProfileCommand";
 import { DeleteRuleCommandInput, DeleteRuleCommandOutput } from "../commands/DeleteRuleCommand";
 import { DeleteSecurityProfileCommandInput, DeleteSecurityProfileCommandOutput } from "../commands/DeleteSecurityProfileCommand";
 import { DeleteTaskTemplateCommandInput, DeleteTaskTemplateCommandOutput } from "../commands/DeleteTaskTemplateCommand";
@@ -358,10 +360,18 @@ export declare const se_DeleteIntegrationAssociationCommand: (input: DeleteInteg
  * serializeAws_restJson1DeletePromptCommand
  */
 export declare const se_DeletePromptCommand: (input: DeletePromptCommandInput, context: __SerdeContext) => Promise<__HttpRequest>;
+/**
+ * serializeAws_restJson1DeleteQueueCommand
+ */
+export declare const se_DeleteQueueCommand: (input: DeleteQueueCommandInput, context: __SerdeContext) => Promise<__HttpRequest>;
 /**
  * serializeAws_restJson1DeleteQuickConnectCommand
  */
 export declare const se_DeleteQuickConnectCommand: (input: DeleteQuickConnectCommandInput, context: __SerdeContext) => Promise<__HttpRequest>;
+/**
+ * serializeAws_restJson1DeleteRoutingProfileCommand
+ */
+export declare const se_DeleteRoutingProfileCommand: (input: DeleteRoutingProfileCommandInput, context: __SerdeContext) => Promise<__HttpRequest>;
 /**
  * serializeAws_restJson1DeleteRuleCommand
  */
@@ -1134,10 +1144,18 @@ export declare const de_DeleteIntegrationAssociationCommand: (output: __HttpResp
  * deserializeAws_restJson1DeletePromptCommand
  */
 export declare const de_DeletePromptCommand: (output: __HttpResponse, context: __SerdeContext) => Promise<DeletePromptCommandOutput>;
+/**
+ * deserializeAws_restJson1DeleteQueueCommand
+ */
+export declare const de_DeleteQueueCommand: (output: __HttpResponse, context: __SerdeContext) => Promise<DeleteQueueCommandOutput>;
 /**
  * deserializeAws_restJson1DeleteQuickConnectCommand
  */
 export declare const de_DeleteQuickConnectCommand: (output: __HttpResponse, context: __SerdeContext) => Promise<DeleteQuickConnectCommandOutput>;
+/**
+ * deserializeAws_restJson1DeleteRoutingProfileCommand
+ */
+export declare const de_DeleteRoutingProfileCommand: (output: __HttpResponse, context: __SerdeContext) => Promise<DeleteRoutingProfileCommandOutput>;
 /**
  * deserializeAws_restJson1DeleteRuleCommand
  */

package/dist-types/ts3.4/Connect.d.ts

@@ -163,10 +163,18 @@ import {
   DeletePromptCommandInput,
   DeletePromptCommandOutput,
 } from "./commands/DeletePromptCommand";
+import {
+  DeleteQueueCommandInput,
+  DeleteQueueCommandOutput,
+} from "./commands/DeleteQueueCommand";
 import {
   DeleteQuickConnectCommandInput,
   DeleteQuickConnectCommandOutput,
 } from "./commands/DeleteQuickConnectCommand";
+import {
+  DeleteRoutingProfileCommandInput,
+  DeleteRoutingProfileCommandOutput,
+} from "./commands/DeleteRoutingProfileCommand";
 import {
   DeleteRuleCommandInput,
   DeleteRuleCommandOutput,
@@ -1310,6 +1318,19 @@ export interface Connect {
     options: __HttpHandlerOptions,
     cb: (err: any, data?: DeletePromptCommandOutput) => void
   ): void;
+  deleteQueue(
+    args: DeleteQueueCommandInput,
+    options?: __HttpHandlerOptions
+  ): Promise<DeleteQueueCommandOutput>;
+  deleteQueue(
+    args: DeleteQueueCommandInput,
+    cb: (err: any, data?: DeleteQueueCommandOutput) => void
+  ): void;
+  deleteQueue(
+    args: DeleteQueueCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: DeleteQueueCommandOutput) => void
+  ): void;
   deleteQuickConnect(
     args: DeleteQuickConnectCommandInput,
     options?: __HttpHandlerOptions
@@ -1323,6 +1344,19 @@ export interface Connect {
     options: __HttpHandlerOptions,
     cb: (err: any, data?: DeleteQuickConnectCommandOutput) => void
   ): void;
+  deleteRoutingProfile(
+    args: DeleteRoutingProfileCommandInput,
+    options?: __HttpHandlerOptions
+  ): Promise<DeleteRoutingProfileCommandOutput>;
+  deleteRoutingProfile(
+    args: DeleteRoutingProfileCommandInput,
+    cb: (err: any, data?: DeleteRoutingProfileCommandOutput) => void
+  ): void;
+  deleteRoutingProfile(
+    args: DeleteRoutingProfileCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: DeleteRoutingProfileCommandOutput) => void
+  ): void;
   deleteRule(
     args: DeleteRuleCommandInput,
     options?: __HttpHandlerOptions