@aws-sdk/client-connect 3.306.0 → 3.310.0

package/dist-types/commands/CreateRoutingProfileCommand.d.ts

@@ -45,6 +45,9 @@ export interface CreateRoutingProfileCommandOutput extends CreateRoutingProfileR
  *     { // MediaConcurrency
  *       Channel: "VOICE" || "CHAT" || "TASK", // required
  *       Concurrency: Number("int"), // required
+ *       CrossChannelBehavior: { // CrossChannelBehavior
+ *         BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
+ *       },
  *     },
  *   ],
  *   Tags: { // TagMap

package/dist-types/commands/ListBotsCommand.d.ts

@@ -2,7 +2,8 @@ import { EndpointParameterInstructions } from "@aws-sdk/middleware-endpoint";
 import { Command as $Command } from "@aws-sdk/smithy-client";
 import { Handler, HttpHandlerOptions as __HttpHandlerOptions, MetadataBearer as __MetadataBearer, MiddlewareStack } from "@aws-sdk/types";
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
-import { ListBotsRequest, ListBotsResponse } from "../models/models_0";
+import { ListBotsRequest } from "../models/models_0";
+import { ListBotsResponse } from "../models/models_1";
 /**
  * @public
  *

package/dist-types/commands/UpdateRoutingProfileConcurrencyCommand.d.ts

@@ -34,6 +34,9 @@ export interface UpdateRoutingProfileConcurrencyCommandOutput extends __Metadata
  *     { // MediaConcurrency
  *       Channel: "VOICE" || "CHAT" || "TASK", // required
  *       Concurrency: Number("int"), // required
+ *       CrossChannelBehavior: { // CrossChannelBehavior
+ *         BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
+ *       },
  *     },
  *   ],
  * };

package/dist-types/models/models_0.d.ts

@@ -1477,6 +1477,29 @@ export interface CreateQuickConnectResponse {
      */
     QuickConnectId?: string;
 }
+/**
+ * @public
+ * @enum
+ */
+export declare const BehaviorType: {
+    readonly ROUTE_ANY_CHANNEL: "ROUTE_ANY_CHANNEL";
+    readonly ROUTE_CURRENT_CHANNEL_ONLY: "ROUTE_CURRENT_CHANNEL_ONLY";
+};
+/**
+ * @public
+ */
+export type BehaviorType = (typeof BehaviorType)[keyof typeof BehaviorType];
+/**
+ * @public
+ * <p>Defines the cross-channel routing behavior that allows an agent working on a contact in
+ *    one channel to be offered a contact from a different channel.</p>
+ */
+export interface CrossChannelBehavior {
+    /**
+     * <p>Specifies the other channels that can be routed to an agent handling their current channel.</p>
+     */
+    BehaviorType: BehaviorType | string | undefined;
+}
 /**
  * @public
  * <p>Contains information about which channels are supported, and how many contacts an agent can
@@ -1494,6 +1517,12 @@ export interface MediaConcurrency {
      *          <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
      */
     Concurrency: number | undefined;
+    /**
+     * <p>Defines the cross-channel routing behavior for each channel that is enabled for this Routing
+     *    Profile. For example, this allows you to offer an agent a different contact from another channel
+     *    when they are currently working with a contact from a Voice channel.</p>
+     */
+    CrossChannelBehavior?: CrossChannelBehavior;
 }
 /**
  * @public
@@ -5628,7 +5657,7 @@ export interface GetMetricDataV2Request {
     /**
      * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the
      *    retrieval of historical metrics data. The time must be later than the start time
-     *    timestamp.</p>
+     *    timestamp.  It cannot be later than the current timestamp.</p>
      *          <p>The time range between the start and end time must be less than 24 hours.</p>
      */
     EndTime: Date | undefined;
@@ -5830,11 +5859,17 @@ export interface GetMetricDataV2Request {
      *             <dd>
      *                <p>Unit: Count</p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
      *             </dd>
      *             <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
      *             <dd>
      *                <p>Unit: Count</p>
      *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
      *             </dd>
      *             <dt>SUM_CONTACTS_DISCONNECTED </dt>
      *             <dd>
@@ -6132,34 +6167,6 @@ export interface ListBotsRequest {
      */
     LexVersion: LexVersion | string | undefined;
 }
-/**
- * @public
- * <p>Configuration information of an Amazon Lex or Amazon Lex V2 bot.</p>
- */
-export interface LexBotConfig {
-    /**
-     * <p>Configuration information of an Amazon Lex bot.</p>
-     */
-    LexBot?: LexBot;
-    /**
-     * <p>Configuration information of an Amazon Lex V2 bot.</p>
-     */
-    LexV2Bot?: LexV2Bot;
-}
-/**
- * @public
- */
-export interface ListBotsResponse {
-    /**
-     * <p>The names and Amazon Web Services Regions of the Amazon Lex or Amazon Lex V2 bots
-     *    associated with the specified instance.</p>
-     */
-    LexBots?: LexBotConfig[];
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     */
-    NextToken?: string;
-}
 /**
  * @internal
  */

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,34 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@aws-sdk/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentStatusState, Attribute, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowType, DirectoryType, EventSourceName, HierarchyGroupSummary, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Queue, QueueStatus, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TelephonyConfig, TrafficDistributionGroupStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ActionSummary, AgentStatusState, Attribute, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowType, DirectoryType, EventSourceName, HierarchyGroupSummary, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Queue, QueueStatus, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TelephonyConfig, TrafficDistributionGroupStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ * <p>Configuration information of an Amazon Lex or Amazon Lex V2 bot.</p>
+ */
+export interface LexBotConfig {
+    /**
+     * <p>Configuration information of an Amazon Lex bot.</p>
+     */
+    LexBot?: LexBot;
+    /**
+     * <p>Configuration information of an Amazon Lex V2 bot.</p>
+     */
+    LexV2Bot?: LexV2Bot;
+}
+/**
+ * @public
+ */
+export interface ListBotsResponse {
+    /**
+     * <p>The names and Amazon Web Services Regions of the Amazon Lex or Amazon Lex V2 bots
+     *    associated with the specified instance.</p>
+     */
+    LexBots?: LexBotConfig[];
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     */
+    NextToken?: string;
+}
 /**
  * @public
  */
@@ -2425,7 +2453,8 @@ export interface SearchVocabulariesResponse {
 export interface ChatMessage {
     /**
      * <p>The type of the content. Supported types are <code>text/plain</code>,
-     *     <code>text/markdown</code>, and <code>application/json</code>.</p>
+     *    <code>text/markdown</code>, <code>application/json</code>, and
+     *    <code>application/vnd.amazonaws.connect.message.interactive.response</code>.</p>
      */
     ContentType: string | undefined;
     /**
@@ -2439,6 +2468,10 @@ export interface ChatMessage {
      *                <p>For <code>application/json</code>, the Length Constraints are Minimum of 1, Maximum of
      *      12000. </p>
      *             </li>
+     *             <li>
+     *                <p>For <code>application/vnd.amazonaws.connect.message.interactive.response</code>, the Length
+     *      Constraints are Minimum of 1, Maximum of 12288.</p>
+     *             </li>
      *          </ul>
      */
     Content: string | undefined;