@aws-sdk/client-connect 3.1076.0 → 3.1078.0

package/dist-types/models/models_3.d.ts

@@ -1,7 +1,64 @@
-import type { AgentAvailabilityTimer, AgentStatusState, AttachmentScope, Channel, ChatEventType, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactMediaProcessingFailureMode, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DateComparisonType, DisconnectOnCustomerExitParticipantType, EmailHeaderType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormLanguageCode, EvaluationFormQuestionType, EvaluationFormVersionStatus, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InitiateAs, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MeetingFeatureStatus, NotificationPriority, NotificationStatus, OutboundMessageSourceType, OverrideType, ParticipantTimerAction, ParticipantTimerType, QueueStatus, RehydrationType, ResponseMode, RoutingCriteriaStepStatus, RulePublishStatus, SearchableQueueType, StringComparisonType, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
-import type { AfterContactWorkConfigPerChannel, AgentConfig, AgentStatusSearchFilter, AllowedCapabilities, Application, AutoAcceptConfig, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, Endpoint, EvaluationFormAutoEvaluationConfiguration, EvaluationFormItemEnablementExpression, EvaluationFormLanguageConfiguration, EvaluationFormQuestionScoringConfiguration, EvaluationFormQuestionTypeProperties, EvaluationFormScoreThreshold, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TestCaseEntryPoint, UserIdentityInfo, UserInfo, UserPhoneConfig, UserProficiency, Validation, View, ViewInputContent, VoiceEnhancementConfig } from "./models_0";
-import type { AttributeCondition, EvaluationAnswerData, EvaluationNote, Expiry, ExtensionConfiguration, HierarchyGroup, HoursOfOperation, HoursOfOperationOverride, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, TestCase, WorkspaceTheme } from "./models_1";
+import type { AgentAvailabilityTimer, AgentStatusState, AnalyticsMode, AttachmentScope, Behavior, ChatEventType, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInteractionType, ContactMediaProcessingFailureMode, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DateComparisonType, EmailHeaderType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormLanguageCode, EvaluationFormQuestionType, EvaluationFormVersionStatus, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MaskMode, MeetingFeatureStatus, NotificationPriority, NotificationStatus, NotificationType, OutboundMessageSourceType, OverrideType, ParticipantTimerAction, ParticipantTimerType, Policy, QueueStatus, RehydrationType, ResponseMode, RulePublishStatus, SearchableQueueType, StringComparisonType, SummaryMode, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
+import type { AfterContactWorkConfigPerChannel, AgentConfig, AgentStatusSearchFilter, AliasConfiguration, AllowedCapabilities, Application, AutoAcceptConfig, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, EvaluationFormItemEnablementExpression, EvaluationFormQuestionScoringConfiguration, EvaluationFormQuestionTypeProperties, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TestCaseEntryPoint, UserIdentityInfo, UserPhoneConfig, UserProficiency, Validation, ViewInputContent, VoiceEnhancementConfig } from "./models_0";
+import type { AttributeCondition, EvaluationAnswerData, EvaluationNote, ExtensionConfiguration, HierarchyGroup, HoursOfOperation, HoursOfOperationOverride, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, TestCase, View, WorkspaceTheme } from "./models_1";
 import type { BooleanCondition, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, ControlPlaneTagFilter, DataTableSearchFilter, DateTimeCondition, DecimalCondition, EmailAddressSearchFilter, EvaluationSearchFilter, NumberCondition, SignInConfig, TelephonyConfig } from "./models_2";
+/**
+ * <p>Contains information about an email address for a contact center.</p>
+ * @public
+ */
+export interface EmailAddressMetadata {
+    /**
+     * <p>The identifier of the email address.</p>
+     * @public
+     */
+    EmailAddressId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the email address.</p>
+     * @public
+     */
+    EmailAddressArn?: string | undefined;
+    /**
+     * <p>The email address, including the domain.</p>
+     * @public
+     */
+    EmailAddress?: string | undefined;
+    /**
+     * <p>The description of the email address.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>The display name of email address.</p>
+     * @public
+     */
+    DisplayName?: string | undefined;
+    /**
+     * <p>A list of alias configurations for this email address, showing which email addresses forward to this primary
+     *    address. Each configuration contains the email address ID of an alias that forwards emails to this address.</p>
+     * @public
+     */
+    AliasConfigurations?: AliasConfiguration[] | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchEmailAddressesResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>List of email addresses matching SearchFilter and SearchCriteria </p>
+     * @public
+     */
+    EmailAddresses?: EmailAddressMetadata[] | undefined;
+    /**
+     * <p>The total number of email addresses which matched your search query.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
+}
 /**
  * <p>Filters to be applied to search results.</p>
  * @public
@@ -1682,6 +1739,153 @@ export interface SendOutboundEmailRequest {
  */
 export interface SendOutboundEmailResponse {
 }
+/**
+ * <p>Configuration for the recommender used to generate personalized recommendations included in an outbound web
+ *    notification.</p>
+ * @public
+ */
+export interface RecommenderConfig {
+    /**
+     * <p>The name of the Amazon Personalize domain that hosts the recommender.</p>
+     * @public
+     */
+    DomainName: string | undefined;
+    /**
+     * <p>The name of the recommender used to generate the recommendations.</p>
+     * @public
+     */
+    RecommenderName: string | undefined;
+    /**
+     * <p>A map of contextual key-value pairs supplied to the recommender to influence the recommendations
+     *    returned.</p>
+     * @public
+     */
+    Context?: Record<string, string> | undefined;
+}
+/**
+ * <p>Optional attributes used to populate the content of an outbound web notification, such as recommender
+ *    configuration for personalized content.</p>
+ * @public
+ */
+export interface ContentAttributes {
+    /**
+     * <p>Configuration for the recommender used to generate personalized recommendations for the notification
+     *    content.</p>
+     * @public
+     */
+    RecommenderConfig?: RecommenderConfig | undefined;
+}
+/**
+ * <p>The content of an outbound web notification, including the notification type, the view to render, and any
+ *    optional attributes used to populate the view.</p>
+ * @public
+ */
+export interface WebNotificationContent {
+    /**
+     * <p>The type of web notification to send.</p>
+     * @public
+     */
+    Type: NotificationType | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the view to render for the notification.</p>
+     * @public
+     */
+    ViewArn?: string | undefined;
+    /**
+     * <p>Optional attributes used to populate the notification content, such as recommender configuration for
+     *    personalized content.</p>
+     * @public
+     */
+    Attributes?: ContentAttributes | undefined;
+}
+/**
+ * <p>The destination for an outbound web notification, specifying the communication widget that delivers the
+ *    notification and the customer profile of the recipient.</p>
+ * @public
+ */
+export interface WidgetDestination {
+    /**
+     * <p>The identifier of the communication widget that delivers the notification to the customer's browser.</p>
+     * @public
+     */
+    WidgetId: string | undefined;
+    /**
+     * <p>The identifier of the customer profile associated with the browser session that should receive the
+     *    notification.</p>
+     * @public
+     */
+    ProfileId: string | undefined;
+}
+/**
+ * <p>The source of an outbound web notification. Identifies the campaign and outbound request that triggered the
+ *    notification.</p>
+ * @public
+ */
+export interface WebNotificationSource {
+    /**
+     * <p>Information about the campaign that triggered the web notification, including the campaign identifier and
+     *    outbound request identifier.</p>
+     * @public
+     */
+    SourceCampaign: SourceCampaign | undefined;
+}
+/**
+ * @public
+ */
+export interface SendOutboundWebNotificationRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>A unique identifier for the customer's web browser instance to which the notification is being sent.</p>
+     * @public
+     */
+    BrowserId: string | undefined;
+    /**
+     * <p>A unique identifier for the customer's web session to which the notification is being sent.</p>
+     * @public
+     */
+    SessionId: string | undefined;
+    /**
+     * <p>The timestamp, in Unix epoch time format, at which the web notification expires. After this time, the
+     *    notification is no longer delivered to the customer's browser.</p>
+     * @public
+     */
+    ExpiresAt: Date | undefined;
+    /**
+     * <p>The source of the web notification. A <code>SourceCampaign</code> object identifies the campaign and outbound
+     *    request that triggered this notification.</p>
+     * @public
+     */
+    Source: WebNotificationSource | undefined;
+    /**
+     * <p>The destination for the web notification, specifying the communication widget that delivers the notification
+     *    and the customer profile of the recipient.</p>
+     * @public
+     */
+    Destination: WidgetDestination | undefined;
+    /**
+     * <p>The content of the web notification, including the notification type, the view to render, and any optional
+     *    attributes used to populate it.</p>
+     * @public
+     */
+    Content: WebNotificationContent | undefined;
+}
+/**
+ * @public
+ */
+export interface SendOutboundWebNotificationResponse {
+}
 /**
  * @public
  */
@@ -1895,6 +2099,164 @@ export interface StartChatContactResponse {
      */
     ContinuedFromContactId?: string | undefined;
 }
+/**
+ * <p>The language configuration for conversational analytics.</p>
+ * @public
+ */
+export interface LanguageConfiguration {
+    /**
+     * <p>The language locale setting for conversational analytics.</p>
+     * @public
+     */
+    LanguageLocale?: string | undefined;
+}
+/**
+ * <p>The redaction configuration for conversational analytics.</p>
+ * @public
+ */
+export interface RedactionConfiguration {
+    /**
+     * <p>Controls whether redaction is applied to the analytics output. Valid values: <code>Enable</code> |
+     *     <code>Disable</code>.</p>
+     * @public
+     */
+    Behavior: Behavior | undefined;
+    /**
+     * <p>The redaction output policy that determines which versions of the transcript are stored. Valid values:
+     *     <code>None</code> | <code>RedactedOnly</code> | <code>RedactedAndOriginal</code>.</p>
+     * @public
+     */
+    Policy: Policy | undefined;
+    /**
+     * <p>The list of PII entity types to redact from the transcript (for example, <code>NAME</code>,
+     *     <code>ADDRESS</code>, <code>CREDIT_DEBIT_NUMBER</code>).</p>
+     * @public
+     */
+    Entities?: string[] | undefined;
+    /**
+     * <p>The masking mode that determines how redacted content is replaced in the output. Valid values:
+     *     <code>PII</code> (replaces with the literal string [PII]) | <code>EntityType</code> (replaces with the
+     *    entity type name, for example [NAME]).</p>
+     * @public
+     */
+    MaskMode?: MaskMode | undefined;
+}
+/**
+ * <p>The rules configuration for conversational analytics. Controls whether Contact Lens rules are evaluated against
+ *    the analytics output.</p>
+ * @public
+ */
+export interface RulesConfiguration {
+    /**
+     * <p>Controls whether Contact Lens rules are evaluated for the contact. Valid values: <code>Enable</code> |
+     *     <code>Disable</code>.</p>
+     * @public
+     */
+    Behavior?: Behavior | undefined;
+}
+/**
+ * <p>The sentiment configuration for conversational analytics.</p>
+ * @public
+ */
+export interface SentimentConfiguration {
+    /**
+     * <p>Controls whether sentiment analysis is applied to the analytics output. Valid values: <code>Enable</code> |
+     *     <code>Disable</code>.</p>
+     * @public
+     */
+    Behavior: Behavior | undefined;
+}
+/**
+ * <p>The summary configuration for conversational analytics.</p>
+ * @public
+ */
+export interface SummaryConfiguration {
+    /**
+     * <p>The summary modes that determine what type of summarization is generated. Valid values:
+     *     <code>PostContact</code> | <code>AutomatedInteraction</code> | <code>ContactChain</code>.</p>
+     * @public
+     */
+    SummaryModes: SummaryMode[] | undefined;
+}
+/**
+ * <p>The configuration for conversational analytics.</p>
+ * @public
+ */
+export interface AnalyticsConfiguration {
+    /**
+     * <p>The language configuration for conversational analytics.</p>
+     * @public
+     */
+    LanguageConfiguration: LanguageConfiguration | undefined;
+    /**
+     * <p>The redaction configuration for conversational analytics.</p>
+     * @public
+     */
+    RedactionConfiguration: RedactionConfiguration | undefined;
+    /**
+     * <p>The sentiment configuration for conversational analytics.</p>
+     * @public
+     */
+    SentimentConfiguration: SentimentConfiguration | undefined;
+    /**
+     * <p>The summary configuration for conversational analytics.</p>
+     * @public
+     */
+    SummaryConfiguration: SummaryConfiguration | undefined;
+    /**
+     * <p>The rules configuration for conversational analytics.</p>
+     * @public
+     */
+    RulesConfiguration: RulesConfiguration | undefined;
+}
+/**
+ * @public
+ */
+export interface StartContactConversationalAnalyticsJobRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Connect Customer. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The analytics modes to run for the contact. Valid values: <code>PostContact</code>.</p>
+     * @public
+     */
+    AnalyticsModes: AnalyticsMode[] | undefined;
+    /**
+     * <p>The configuration for the conversational analytics job.</p>
+     * @public
+     */
+    AnalyticsConfiguration: AnalyticsConfiguration | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartContactConversationalAnalyticsJobResponse {
+    /**
+     * <p>The identifier of the Connect Customer instance.</p>
+     * @public
+     */
+    InstanceId?: string | undefined;
+    /**
+     * <p>The identifier of the contact.</p>
+     * @public
+     */
+    ContactId?: string | undefined;
+}
 /**
  * <p>Configuration information about automated evaluations.</p>
  * @public
@@ -6867,1018 +7229,3 @@ export interface SearchUserHierarchyGroupsRequest {
      */
     SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
 }
-/**
- * @public
- */
-export interface SearchUsersRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to be applied to search results.</p>
-     * @public
-     */
-    SearchFilter?: UserSearchFilter | undefined;
-    /**
-     * <p>The search criteria to be used to return users.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
-     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will throw invalid results.  </p>
-     *          </note>
-     * @public
-     */
-    SearchCriteria?: UserSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchViewsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: ViewSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including field names and comparison types.</p>
-     * @public
-     */
-    SearchCriteria?: ViewSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchWorkspaceAssociationsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: WorkspaceAssociationSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including workspace ID, resource ID, or resource type.</p>
-     * @public
-     */
-    SearchCriteria?: WorkspaceAssociationSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchWorkspacesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: WorkspaceSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including field names and comparison types.</p>
-     * @public
-     */
-    SearchCriteria?: WorkspaceSearchCriteria | undefined;
-}
-/**
- * <p>Step signifies the criteria to be used for routing to an agent</p>
- * @public
- */
-export interface Step {
-    /**
-     * <p>An object to specify the expiration of a routing step.</p>
-     * @public
-     */
-    Expiry?: Expiry | undefined;
-    /**
-     * <p>A tagged union to specify expression for a routing step.</p>
-     * @public
-     */
-    Expression?: Expression | undefined;
-    /**
-     * <p>Represents status of the Routing step.</p>
-     * @public
-     */
-    Status?: RoutingCriteriaStepStatus | undefined;
-}
-/**
- * <p>The value of a segment attribute. This is structured as a map with a single key-value pair. The key
- *    'valueString' indicates that the attribute type is a string, and its corresponding value is the actual string value
- *    of the segment attribute.</p>
- * @public
- */
-export interface ContactSearchSummarySegmentAttributeValue {
-    /**
-     * <p>The value of a segment attribute represented as a string.</p>
-     * @public
-     */
-    ValueString?: string | undefined;
-    /**
-     * <p>The key and value of a segment attribute.</p>
-     * @public
-     */
-    ValueMap?: Record<string, SegmentAttributeValue> | undefined;
-}
-/**
- * @public
- */
-export interface CreateContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The identifier of the contact in this instance of Connect Customer. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code> | <code>EMAIL</code> | <code>ATTACHMENT</code>.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>The channel for the contact.</p>
-     *          <important>
-     *             <p>The CHAT channel is not supported. The following information is incorrect. We're working to correct it.</p>
-     *          </important>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>Indicates how the contact was initiated. </p>
-     *          <important>
-     *             <p>CreateContact only supports the following initiation methods. Valid values by channel are: </p>
-     *             <ul>
-     *                <li>
-     *                   <p>For VOICE: <code>TRANSFER</code> and the subtype <code>connect:ExternalAudio</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For EMAIL: <code>OUTBOUND</code> | <code>AGENT_REPLY</code> | <code>FLOW</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For TASK: <code>API</code>
-     *                   </p>
-     *                </li>
-     *             </ul>
-     *             <p>The other channels listed below are incorrect. We're working to correct this information.</p>
-     *          </important>
-     * @public
-     */
-    InitiationMethod: ContactInitiationMethod | undefined;
-    /**
-     * <p>Number of minutes the contact will be active for before expiring</p>
-     * @public
-     */
-    ExpiryDurationInMinutes?: number | undefined;
-    /**
-     * <p>User details for the contact</p>
-     *          <important>
-     *             <p>UserInfo is required when creating an EMAIL contact with <code>OUTBOUND</code> and <code>AGENT_REPLY</code>
-     *     contact initiation methods.</p>
-     *          </important>
-     * @public
-     */
-    UserInfo?: UserInfo | undefined;
-    /**
-     * <p>Initial state of the contact when it's created. Only TASK channel contacts can be initiated with
-     *     <code>COMPLETED</code> state.</p>
-     * @public
-     */
-    InitiateAs?: InitiateAs | undefined;
-    /**
-     * <p>The name of a the contact.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>A description of the contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Segment Contact Expiry as a duration in minutes.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
-     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
-     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The ID of the previous contact when creating a transfer contact. This value can be provided only for external
-     *    audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Integrate Connect Customer Contact Lens with external voice
-     *     systems</a> in the <i>Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartChatContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the chat.
-     *    To
-     *    see the ContactFlowId in the Connect Customer admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here
-     *    in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes. They
-     *    can be accessed in flows just like any other contact attributes. </p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>Information identifying the participant.</p>
-     * @public
-     */
-    ParticipantDetails: ParticipantDetails | undefined;
-    /**
-     * <p> The configuration of the participant. </p>
-     * @public
-     */
-    ParticipantConfiguration?: ParticipantConfiguration | undefined;
-    /**
-     * <p>The initial message to be sent to the newly created chat.</p>
-     * @public
-     */
-    InitialMessage?: ChatMessage | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
-     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
-     * @public
-     */
-    ChatDurationInMinutes?: number | undefined;
-    /**
-     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
-     *     <code>text/markdown</code>, <code>application/json</code>,
-     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
-     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
-     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>: <code>[text/plain,
-     *     text/markdown, application/json]</code>, <code>[text/markdown, text/plain]</code>, <code>[text/plain,
-     *     application/json, application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
-     *          <note>
-     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show view</a> flow block.</p>
-     *          </note>
-     * @public
-     */
-    SupportedMessagingContentTypes?: string[] | undefined;
-    /**
-     * <p>Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how
-     *    to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable
-     *     persistent chat</a>.</p>
-     * @public
-     */
-    PersistentChat?: PersistentChat | undefined;
-    /**
-     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the chat starting.</p>
-     *          <note>
-     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
-     *          </note>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <note>
-     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
-     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in the
-     *     SupportedMessagingContentTypes field of this API in order to set <code>SegmentAttributes</code> as \{<code>
-     *      "connect:Subtype": \{"valueString" : "connect:Guide" \}\}</code>.</p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a customer number from
-     *    your CRM.</p>
-     * @public
-     */
-    CustomerId?: string | undefined;
-    /**
-     * <p>A list of participant types to automatically disconnect when the end customer ends the chat session, allowing them to continue through disconnect flows such as surveys or feedback forms.</p>
-     * @public
-     */
-    DisconnectOnCustomerExit?: DisconnectOnCustomerExitParticipantType[] | undefined;
-}
-/**
- * @public
- */
-export interface StartEmailContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The email address of the customer.</p>
-     * @public
-     */
-    FromEmailAddress: EmailAddressInfo | undefined;
-    /**
-     * <p>The email address associated with the Connect Customer instance.</p>
-     * @public
-     */
-    DestinationEmailAddress: string | undefined;
-    /**
-     * <p>A description of the email contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code>. <code>EMAIL</code> | <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported
-     *    reference type during email creation.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The email message body to be sent to the newly created email.</p>
-     * @public
-     */
-    EmailMessage: InboundEmailContent | undefined;
-    /**
-     * <p>The additional recipients address of the email.</p>
-     * @public
-     */
-    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
-    /**
-     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
-     * @public
-     */
-    Attachments?: EmailAttachment[] | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Connect Customer admin website, on the navigation
-     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
-     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
-     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId?: string | undefined;
-    /**
-     * <p>The contactId that is related to this contact. Linking emails together by using <code>RelatedContactID</code>
-     *    copies over contact attributes from the related email contact to the new email contact. All updates to user-defined
-     *    attributes in the new email contact are limited to the individual contact ID. There are no limits to the number of
-     *    contacts that can be linked by using <code>RelatedContactId</code>. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <note>
-     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer number of minutes the
-     *     contact will be active for before expiring, with <code>SegmentAttributes</code> like \{ <code>
-     *      "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartOutboundChatContactRequest {
-    /**
-     * <p>Information about the endpoint.</p>
-     * @public
-     */
-    SourceEndpoint: Endpoint | undefined;
-    /**
-     * <p>Information about the endpoint.</p>
-     * @public
-     */
-    DestinationEndpoint: Endpoint | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name
-     *    (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <ul>
-     *             <li>
-     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
-     *             </li>
-     *             <li>
-     *                <p>This field can be used to show channel subtype, such as <code>connect:SMS</code> and
-     *       <code>connect:WhatsApp</code>.</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Connect Customer console user
-     *    interface, on the navigation menu go to <b>Routing, Contact Flows</b>. Choose the flow. On
-     *    the flow page, under the name of the flow, choose <b>Show additional flow information</b>.
-     *    The ContactFlowId is the last part of the ARN, shown here in bold:</p>
-     *          <ul>
-     *             <li>
-     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
-     *                </p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    ContactFlowId: string | undefined;
-    /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
-     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
-     * @public
-     */
-    ChatDurationInMinutes?: number | undefined;
-    /**
-     * <p>The customer's details.</p>
-     * @public
-     */
-    ParticipantDetails?: ParticipantDetails | undefined;
-    /**
-     * <p>A chat message.</p>
-     * @public
-     */
-    InitialSystemMessage?: ChatMessage | undefined;
-    /**
-     * <p>Information about template message configuration.</p>
-     * @public
-     */
-    InitialTemplatedSystemMessage?: TemplatedMessageConfig | undefined;
-    /**
-     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the contact
-     *    starting.</p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>The supported chat message content types. Supported types are:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>text/plain</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>text/markdown</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/json, application/vnd.amazonaws.connect.message.interactive</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
-     *                </p>
-     *             </li>
-     *          </ul>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
-     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, text/markdown, application/json]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/markdown, text/plain]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, application/json,
-     *      application/vnd.amazonaws.connect.message.interactive.response]</code>
-     *                </p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    SupportedMessagingContentTypes?: string[] | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided,
-     *    the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with
-     *     idempotent APIs</a>. The token is valid for 7 days after creation. If a contact is already started, the contact
-     *    ID is returned.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartTaskContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined attributes to task
-     *    contacts linked using the same <code>PreviousContactID</code> will affect every contact in the chain. There can be a
-     *    maximum of 12 linked task contacts in a chain.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Connect Customer admin website, on the navigation
-     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
-     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
-     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Name: string | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a supported reference type during task
-     *    creation.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>A description of the task that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
-     * @public
-     */
-    ScheduledTime?: Date | undefined;
-    /**
-     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the <i>Connect Customer Administrator Guide</i>. </p>
-     * @public
-     */
-    TaskTemplateId?: string | undefined;
-    /**
-     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the flow that is defined
-     *    on agent or queue quick connect. For more information about quick connects, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick connects</a>.</p>
-     * @public
-     */
-    QuickConnectId?: string | undefined;
-    /**
-     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking tasks together by using <code>RelatedContactID</code> copies over contact
-     *    attributes from the related task contact to the new task contact. All updates to user-defined attributes in the new
-     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked by using
-     *     <code>PreviousContactID</code>. There are no limits to the number of contacts that can be linked by using
-     *     <code>RelatedContactId</code>. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for the User who created
-     *    a task.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
-     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
-     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
-     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with <code>SegmentAttributes</code> like
-     *     \{ <code>"connect:CreatedByUser" \{ "ValueString":
-     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
-     *    </p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>List of S3 presigned URLs of task attachments and their file name. You can have a maximum of 5 attachments per task.</p>
-     * @public
-     */
-    Attachments?: TaskAttachment[] | undefined;
-}
-/**
- * @public
- */
-export interface UpdateContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with
-     *    your contact center.</p>
-     * @public
-     */
-    ContactId: string | undefined;
-    /**
-     * <p>The name of the contact.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The description of the contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <p>Contact Expiry, and user-defined attributes (String - String) that are defined in predefined attributes, can be
-     *    updated by using the UpdateContact API.</p>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p> Information about the queue associated with a contact. This parameter can only be updated for external audio
-     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
-     *    the <i>
-     *     Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    QueueInfo?: QueueInfoInput | undefined;
-    /**
-     * <p>Information about the agent associated with a contact. This parameter can only be updated for external audio
-     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
-     *    the <i>
-     *     Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    UserInfo?: UserInfo | undefined;
-    /**
-     * <p>The endpoint of the customer for which the contact was initiated. For external audio contacts, this is usually
-     *    the end customer's phone number. This value can only be updated for external audio contacts. For more information,
-     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer
-     *     Contact Lens integration</a> in the <i>Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    CustomerEndpoint?: Endpoint | undefined;
-    /**
-     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is the phone number of
-     *    the external system such as the contact center. This value can only be updated for external audio contacts. For more
-     *    information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in the <i>Connect Customer Administrator
-     *    Guide</i>.</p>
-     * @public
-     */
-    SystemEndpoint?: Endpoint | undefined;
-}
-/**
- * <p>Information about an item from an evaluation form. The item must be either a section or a question.</p>
- * @public
- */
-export type EvaluationFormItem = EvaluationFormItem.QuestionMember | EvaluationFormItem.SectionMember | EvaluationFormItem.$UnknownMember;
-/**
- * @public
- */
-export declare namespace EvaluationFormItem {
-    /**
-     * <p>The information of the section.</p>
-     * @public
-     */
-    interface SectionMember {
-        Section: EvaluationFormSection;
-        Question?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>The information of the question.</p>
-     * @public
-     */
-    interface QuestionMember {
-        Section?: never;
-        Question: EvaluationFormQuestion;
-        $unknown?: never;
-    }
-    /**
-     * @public
-     */
-    interface $UnknownMember {
-        Section?: never;
-        Question?: never;
-        $unknown: [string, any];
-    }
-    /**
-     * @deprecated unused in schema-serde mode.
-     *
-     */
-    interface Visitor<T> {
-        Section: (value: EvaluationFormSection) => T;
-        Question: (value: EvaluationFormQuestion) => T;
-        _: (name: string, value: any) => T;
-    }
-}
-/**
- * <p>Latest routing criteria on the contact.</p>
- * @public
- */
-export interface RoutingCriteria {
-    /**
-     * <p>List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a
-     *    step for a given step duration, the routing criteria will move on to the next step sequentially until a join is
-     *    completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
-     * @public
-     */
-    Steps?: Step[] | undefined;
-    /**
-     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when
-     *    contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue
-     *    even though Routing criteria is never activated for contacts in agent queue.</p>
-     * @public
-     */
-    ActivationTimestamp?: Date | undefined;
-    /**
-     * <p>Information about the index of the routing criteria.</p>
-     * @public
-     */
-    Index?: number | undefined;
-}
-/**
- * <p>An object to define the RoutingCriteria.</p>
- * @public
- */
-export interface RoutingCriteriaInput {
-    /**
-     * <p>When Connect Customer does not find an available agent meeting the requirements in a step for a given step
-     *    duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent.
-     *    When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
-     * @public
-     */
-    Steps?: RoutingCriteriaInputStep[] | undefined;
-}
-/**
- * <p>Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation
- *    forms can only contain sections and subsections (two level nesting).</p>
- * @public
- */
-export interface EvaluationFormSection {
-    /**
-     * <p>The title of the section.</p>
-     * @public
-     */
-    Title: string | undefined;
-    /**
-     * <p>The identifier of the section. An identifier must be unique within the evaluation form.</p>
-     * @public
-     */
-    RefId: string | undefined;
-    /**
-     * <p>The instructions of the section.</p>
-     * @public
-     */
-    Instructions?: string | undefined;
-    /**
-     * <p>The items of the section.</p>
-     * @public
-     */
-    Items: EvaluationFormItem[] | undefined;
-    /**
-     * <p>The scoring weight of the section.</p>
-     * @public
-     */
-    Weight?: number | undefined;
-    /**
-     * <p>The flag to exclude the section from scoring.</p>
-     * @public
-     */
-    IsExcludedFromScoring?: boolean | undefined;
-    /**
-     * <p>The score thresholds for performance categories.</p>
-     * @public
-     */
-    ScoreThresholds?: EvaluationFormScoreThreshold[] | undefined;
-}
-/**
- * @public
- */
-export interface CreateEvaluationFormRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A title of the evaluation form.</p>
-     * @public
-     */
-    Title: string | undefined;
-    /**
-     * <p>The description of the evaluation form.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
-     * @public
-     */
-    Items: EvaluationFormItem[] | undefined;
-    /**
-     * <p>A scoring strategy of the evaluation form.</p>
-     * @public
-     */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
-    /**
-     * <p>Configuration information about automated evaluations.</p>
-     * @public
-     */
-    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>A boolean flag indicating whether to create evaluation form in draft state.</p>
-     * @public
-     */
-    AsDraft?: boolean | undefined;
-    /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
-     * @public
-     */
-    Tags?: Record<string, string> | undefined;
-    /**
-     * <p>Configuration information about evaluation reviews.</p>
-     * @public
-     */
-    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
-    /**
-     * <p>Configuration that specifies the target for the evaluation form.</p>
-     * @public
-     */
-    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
-    /**
-     * <p>Configuration for language settings of the evaluation form.</p>
-     * @public
-     */
-    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
-}