@aws-sdk/client-connect 3.1076.0 → 3.1077.0

package/dist-types/models/models_4.d.ts

@@ -1,8 +1,733 @@
-import type { AnsweringMachineDetectionStatus, Channel, ContactInitiationMethod, EvaluationFormValidationStatus, EvaluationFormVersionStatus } from "./enums";
-import type { AdditionalEmailRecipients, AgentInfo, Campaign, EvaluationFormAutoEvaluationConfiguration, EvaluationFormLanguageConfiguration, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, OutboundStrategy } from "./models_0";
+import type { AnsweringMachineDetectionStatus, Channel, ContactInitiationMethod, DisconnectOnCustomerExitParticipantType, EvaluationFormValidationStatus, EvaluationFormVersionStatus } from "./enums";
+import type { AdditionalEmailRecipients, AgentInfo, Campaign, Endpoint, EvaluationFormAutoEvaluationConfiguration, EvaluationFormLanguageConfiguration, EvaluationFormScoreThreshold, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, OutboundStrategy, Reference, UserInfo } from "./models_0";
 import type { ChatMetrics, ContactDetails, ContactEvaluation, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, GlobalResiliencyMetadata, NextContactEntry, QualityMetrics, QueueInfo, RecordingInfo, TaskTemplateInfoV2, WisdomInfo } from "./models_1";
 import type { ContactSearchSummaryAgentInfo, ContactSearchSummaryAiAgentInfo, ContactSearchSummaryQueueInfo } from "./models_2";
-import type { ContactSearchSummarySegmentAttributeValue, EvaluationFormItem, RoutingCriteria, RoutingCriteriaInput, SegmentAttributeValue } from "./models_3";
+import type { ChatMessage, ContactSearchSummarySegmentAttributeValue, EmailAddressInfo, EmailAttachment, EvaluationFormQuestion, InboundAdditionalRecipients, InboundEmailContent, ParticipantConfiguration, ParticipantDetails, PersistentChat, QueueInfoInput, RoutingCriteriaInputStep, SegmentAttributeValue, Step, TaskAttachment, TemplatedMessageConfig } from "./models_3";
+/**
+ * @public
+ */
+export interface StartChatContactRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the chat.
+     *    To
+     *    see the ContactFlowId in the Connect Customer admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here
+     *    in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes. They
+     *    can be accessed in flows just like any other contact attributes. </p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>Information identifying the participant.</p>
+     * @public
+     */
+    ParticipantDetails: ParticipantDetails | undefined;
+    /**
+     * <p> The configuration of the participant. </p>
+     * @public
+     */
+    ParticipantConfiguration?: ParticipantConfiguration | undefined;
+    /**
+     * <p>The initial message to be sent to the newly created chat.</p>
+     * @public
+     */
+    InitialMessage?: ChatMessage | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
+     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
+     *     <code>text/markdown</code>, <code>application/json</code>,
+     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
+     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
+     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>: <code>[text/plain,
+     *     text/markdown, application/json]</code>, <code>[text/markdown, text/plain]</code>, <code>[text/plain,
+     *     application/json, application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
+     *          <note>
+     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show view</a> flow block.</p>
+     *          </note>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how
+     *    to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable
+     *     persistent chat</a>.</p>
+     * @public
+     */
+    PersistentChat?: PersistentChat | undefined;
+    /**
+     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the chat starting.</p>
+     *          <note>
+     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
+     *          </note>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
+     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in the
+     *     SupportedMessagingContentTypes field of this API in order to set <code>SegmentAttributes</code> as \{<code>
+     *      "connect:Subtype": \{"valueString" : "connect:Guide" \}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a customer number from
+     *    your CRM.</p>
+     * @public
+     */
+    CustomerId?: string | undefined;
+    /**
+     * <p>A list of participant types to automatically disconnect when the end customer ends the chat session, allowing them to continue through disconnect flows such as surveys or feedback forms.</p>
+     * @public
+     */
+    DisconnectOnCustomerExit?: DisconnectOnCustomerExitParticipantType[] | undefined;
+}
+/**
+ * @public
+ */
+export interface StartEmailContactRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The email address of the customer.</p>
+     * @public
+     */
+    FromEmailAddress: EmailAddressInfo | undefined;
+    /**
+     * <p>The email address associated with the Connect Customer instance.</p>
+     * @public
+     */
+    DestinationEmailAddress: string | undefined;
+    /**
+     * <p>A description of the email contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can have the following
+     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
+     *     <code>DATE</code>. <code>EMAIL</code> | <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported
+     *    reference type during email creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The email message body to be sent to the newly created email.</p>
+     * @public
+     */
+    EmailMessage: InboundEmailContent | undefined;
+    /**
+     * <p>The additional recipients address of the email.</p>
+     * @public
+     */
+    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
+    /**
+     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
+     * @public
+     */
+    Attachments?: EmailAttachment[] | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Connect Customer admin website, on the navigation
+     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
+     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
+     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>The contactId that is related to this contact. Linking emails together by using <code>RelatedContactID</code>
+     *    copies over contact attributes from the related email contact to the new email contact. All updates to user-defined
+     *    attributes in the new email contact are limited to the individual contact ID. There are no limits to the number of
+     *    contacts that can be linked by using <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer number of minutes the
+     *     contact will be active for before expiring, with <code>SegmentAttributes</code> like \{ <code>
+     *      "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartOutboundChatContactRequest {
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    SourceEndpoint: Endpoint | undefined;
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    DestinationEndpoint: Endpoint | undefined;
+    /**
+     * <p>The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name
+     *    (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <ul>
+     *             <li>
+     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>This field can be used to show channel subtype, such as <code>connect:SMS</code> and
+     *       <code>connect:WhatsApp</code>.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Connect Customer console user
+     *    interface, on the navigation menu go to <b>Routing, Contact Flows</b>. Choose the flow. On
+     *    the flow page, under the name of the flow, choose <b>Show additional flow information</b>.
+     *    The ContactFlowId is the last part of the ARN, shown here in bold:</p>
+     *          <ul>
+     *             <li>
+     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
+     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The customer's details.</p>
+     * @public
+     */
+    ParticipantDetails?: ParticipantDetails | undefined;
+    /**
+     * <p>A chat message.</p>
+     * @public
+     */
+    InitialSystemMessage?: ChatMessage | undefined;
+    /**
+     * <p>Information about template message configuration.</p>
+     * @public
+     */
+    InitialTemplatedSystemMessage?: TemplatedMessageConfig | undefined;
+    /**
+     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the contact
+     *    starting.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>text/plain</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>text/markdown</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/json, application/vnd.amazonaws.connect.message.interactive</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
+     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, text/markdown, application/json]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/markdown, text/plain]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, application/json,
+     *      application/vnd.amazonaws.connect.message.interactive.response]</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided,
+     *    the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with
+     *     idempotent APIs</a>. The token is valid for 7 days after creation. If a contact is already started, the contact
+     *    ID is returned.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartTaskContactRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined attributes to task
+     *    contacts linked using the same <code>PreviousContactID</code> will affect every contact in the chain. There can be a
+     *    maximum of 12 linked task contacts in a chain.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Connect Customer admin website, on the navigation
+     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
+     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
+     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
+     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
+     *     <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a supported reference type during task
+     *    creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A description of the task that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
+     * @public
+     */
+    ScheduledTime?: Date | undefined;
+    /**
+     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the <i>Connect Customer Administrator Guide</i>. </p>
+     * @public
+     */
+    TaskTemplateId?: string | undefined;
+    /**
+     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the flow that is defined
+     *    on agent or queue quick connect. For more information about quick connects, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick connects</a>.</p>
+     * @public
+     */
+    QuickConnectId?: string | undefined;
+    /**
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking tasks together by using <code>RelatedContactID</code> copies over contact
+     *    attributes from the related task contact to the new task contact. All updates to user-defined attributes in the new
+     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked by using
+     *     <code>PreviousContactID</code>. There are no limits to the number of contacts that can be linked by using
+     *     <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
+     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for the User who created
+     *    a task.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
+     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
+     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
+     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with <code>SegmentAttributes</code> like
+     *     \{ <code>"connect:CreatedByUser" \{ "ValueString":
+     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
+     *    </p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>List of S3 presigned URLs of task attachments and their file name. You can have a maximum of 5 attachments per task.</p>
+     * @public
+     */
+    Attachments?: TaskAttachment[] | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with
+     *    your contact center.</p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The name of the contact.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description of the contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
+     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <p>Contact Expiry, and user-defined attributes (String - String) that are defined in predefined attributes, can be
+     *    updated by using the UpdateContact API.</p>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p> Information about the queue associated with a contact. This parameter can only be updated for external audio
+     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
+     *    the <i>
+     *     Connect Customer Administrator Guide</i>.</p>
+     * @public
+     */
+    QueueInfo?: QueueInfoInput | undefined;
+    /**
+     * <p>Information about the agent associated with a contact. This parameter can only be updated for external audio
+     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
+     *    the <i>
+     *     Connect Customer Administrator Guide</i>.</p>
+     * @public
+     */
+    UserInfo?: UserInfo | undefined;
+    /**
+     * <p>The endpoint of the customer for which the contact was initiated. For external audio contacts, this is usually
+     *    the end customer's phone number. This value can only be updated for external audio contacts. For more information,
+     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer
+     *     Contact Lens integration</a> in the <i>Connect Customer Administrator Guide</i>.</p>
+     * @public
+     */
+    CustomerEndpoint?: Endpoint | undefined;
+    /**
+     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is the phone number of
+     *    the external system such as the contact center. This value can only be updated for external audio contacts. For more
+     *    information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in the <i>Connect Customer Administrator
+     *    Guide</i>.</p>
+     * @public
+     */
+    SystemEndpoint?: Endpoint | undefined;
+}
+/**
+ * <p>Information about an item from an evaluation form. The item must be either a section or a question.</p>
+ * @public
+ */
+export type EvaluationFormItem = EvaluationFormItem.QuestionMember | EvaluationFormItem.SectionMember | EvaluationFormItem.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormItem {
+    /**
+     * <p>The information of the section.</p>
+     * @public
+     */
+    interface SectionMember {
+        Section: EvaluationFormSection;
+        Question?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The information of the question.</p>
+     * @public
+     */
+    interface QuestionMember {
+        Section?: never;
+        Question: EvaluationFormQuestion;
+        $unknown?: never;
+    }
+    /**
+     * @public
+     */
+    interface $UnknownMember {
+        Section?: never;
+        Question?: never;
+        $unknown: [string, any];
+    }
+    /**
+     * @deprecated unused in schema-serde mode.
+     *
+     */
+    interface Visitor<T> {
+        Section: (value: EvaluationFormSection) => T;
+        Question: (value: EvaluationFormQuestion) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * <p>Latest routing criteria on the contact.</p>
+ * @public
+ */
+export interface RoutingCriteria {
+    /**
+     * <p>List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a
+     *    step for a given step duration, the routing criteria will move on to the next step sequentially until a join is
+     *    completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
+     * @public
+     */
+    Steps?: Step[] | undefined;
+    /**
+     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when
+     *    contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue
+     *    even though Routing criteria is never activated for contacts in agent queue.</p>
+     * @public
+     */
+    ActivationTimestamp?: Date | undefined;
+    /**
+     * <p>Information about the index of the routing criteria.</p>
+     * @public
+     */
+    Index?: number | undefined;
+}
+/**
+ * <p>An object to define the RoutingCriteria.</p>
+ * @public
+ */
+export interface RoutingCriteriaInput {
+    /**
+     * <p>When Connect Customer does not find an available agent meeting the requirements in a step for a given step
+     *    duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent.
+     *    When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
+     * @public
+     */
+    Steps?: RoutingCriteriaInputStep[] | undefined;
+}
+/**
+ * <p>Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation
+ *    forms can only contain sections and subsections (two level nesting).</p>
+ * @public
+ */
+export interface EvaluationFormSection {
+    /**
+     * <p>The title of the section.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The identifier of the section. An identifier must be unique within the evaluation form.</p>
+     * @public
+     */
+    RefId: string | undefined;
+    /**
+     * <p>The instructions of the section.</p>
+     * @public
+     */
+    Instructions?: string | undefined;
+    /**
+     * <p>The items of the section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>The scoring weight of the section.</p>
+     * @public
+     */
+    Weight?: number | undefined;
+    /**
+     * <p>The flag to exclude the section from scoring.</p>
+     * @public
+     */
+    IsExcludedFromScoring?: boolean | undefined;
+    /**
+     * <p>The score thresholds for performance categories.</p>
+     * @public
+     */
+    ScoreThresholds?: EvaluationFormScoreThreshold[] | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>Configuration information about automated evaluations.</p>
+     * @public
+     */
+    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>A boolean flag indicating whether to create evaluation form in draft state.</p>
+     * @public
+     */
+    AsDraft?: boolean | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+    /**
+     * <p>Configuration information about evaluation reviews.</p>
+     * @public
+     */
+    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
+    /**
+     * <p>Configuration that specifies the target for the evaluation form.</p>
+     * @public
+     */
+    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
+    /**
+     * <p>Configuration for language settings of the evaluation form.</p>
+     * @public
+     */
+    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
+}
 /**
  * <p>Information about the evaluation form.</p>
  * @public