@atlashub/smartstack 3.39.0 → 3.40.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (273) hide show
  1. package/dist/chunks/{AgentSkillsPage-DgqyaZwI.js → AgentSkillsPage-BS_W2KTh.js} +2 -2
  2. package/dist/chunks/{AgentSkillsPage-DgqyaZwI.js.map → AgentSkillsPage-BS_W2KTh.js.map} +1 -1
  3. package/dist/chunks/{AgentSkillsPage-ojivq0Cu.js → AgentSkillsPage-CmDFLnp7.js} +2 -2
  4. package/dist/chunks/{AgentSkillsPage-ojivq0Cu.js.map → AgentSkillsPage-CmDFLnp7.js.map} +1 -1
  5. package/dist/chunks/{AgentWorkloadPage-BGGTfOLs.js → AgentWorkloadPage-C8IvYfhT.js} +2 -2
  6. package/dist/chunks/{AgentWorkloadPage-BGGTfOLs.js.map → AgentWorkloadPage-C8IvYfhT.js.map} +1 -1
  7. package/dist/chunks/{AgentWorkloadPage-DWsC5VoS.js → AgentWorkloadPage-JXsQbwuM.js} +2 -2
  8. package/dist/chunks/{AgentWorkloadPage-DWsC5VoS.js.map → AgentWorkloadPage-JXsQbwuM.js.map} +1 -1
  9. package/dist/chunks/{ApiCatalogDetailPage-7EifQOAh.js → ApiCatalogDetailPage-CYOt34Vy.js} +2 -2
  10. package/dist/chunks/{ApiCatalogDetailPage-7EifQOAh.js.map → ApiCatalogDetailPage-CYOt34Vy.js.map} +1 -1
  11. package/dist/chunks/{ApiCatalogDetailPage-BD7XE4xK.js → ApiCatalogDetailPage-wFZDsTGy.js} +3 -3
  12. package/dist/chunks/{ApiCatalogDetailPage-BD7XE4xK.js.map → ApiCatalogDetailPage-wFZDsTGy.js.map} +1 -1
  13. package/dist/chunks/{ApiCatalogPage-BfPoZGD3.js → ApiCatalogPage-Bdm3HNGP.js} +2 -2
  14. package/dist/chunks/{ApiCatalogPage-BfPoZGD3.js.map → ApiCatalogPage-Bdm3HNGP.js.map} +1 -1
  15. package/dist/chunks/{ApiCatalogPage-BOPTnk-b.js → ApiCatalogPage-m_TWQyGv.js} +2 -2
  16. package/dist/chunks/{ApiCatalogPage-BOPTnk-b.js.map → ApiCatalogPage-m_TWQyGv.js.map} +1 -1
  17. package/dist/chunks/ApplicationDetailPage-C2BSpEoW.js +2 -0
  18. package/dist/chunks/{ApplicationDetailPage-CWdz0TS4.js.map → ApplicationDetailPage-C2BSpEoW.js.map} +1 -1
  19. package/dist/chunks/{ApplicationDetailPage-CDQqViuH.js → ApplicationDetailPage-CcgDAP-J.js} +503 -501
  20. package/dist/chunks/{ApplicationDetailPage-CDQqViuH.js.map → ApplicationDetailPage-CcgDAP-J.js.map} +1 -1
  21. package/dist/chunks/{ApplicationsDashboardPage-ZyXm2Cd1.js → ApplicationsDashboardPage-CDIjziL3.js} +3 -3
  22. package/dist/chunks/{ApplicationsDashboardPage-ZyXm2Cd1.js.map → ApplicationsDashboardPage-CDIjziL3.js.map} +1 -1
  23. package/dist/chunks/{ApplicationsDashboardPage-BH4S3qA2.js → ApplicationsDashboardPage-DslDyNzJ.js} +2 -2
  24. package/dist/chunks/{ApplicationsDashboardPage-BH4S3qA2.js.map → ApplicationsDashboardPage-DslDyNzJ.js.map} +1 -1
  25. package/dist/chunks/{ApplicationsGridPage-D0fU1_Le.js → ApplicationsGridPage-BCjsQGU0.js} +2 -2
  26. package/dist/chunks/{ApplicationsGridPage-D0fU1_Le.js.map → ApplicationsGridPage-BCjsQGU0.js.map} +1 -1
  27. package/dist/chunks/{ApplicationsGridPage-C1WF2Htv.js → ApplicationsGridPage-CIfKiCND.js} +2 -2
  28. package/dist/chunks/{ApplicationsGridPage-C1WF2Htv.js.map → ApplicationsGridPage-CIfKiCND.js.map} +1 -1
  29. package/dist/chunks/{ApplicationsListPage-Cxvt2_WQ.js → ApplicationsListPage-CT75kNcH.js} +2 -2
  30. package/dist/chunks/{ApplicationsListPage-Cxvt2_WQ.js.map → ApplicationsListPage-CT75kNcH.js.map} +1 -1
  31. package/dist/chunks/{ApplicationsListPage-B3ItaY4r.js → ApplicationsListPage-D2B4PZ5n.js} +2 -2
  32. package/dist/chunks/{ApplicationsListPage-B3ItaY4r.js.map → ApplicationsListPage-D2B4PZ5n.js.map} +1 -1
  33. package/dist/chunks/{ApplicationsPage-BqfNR-kc.js → ApplicationsPage-CaTBtduL.js} +2 -2
  34. package/dist/chunks/{ApplicationsPage-BqfNR-kc.js.map → ApplicationsPage-CaTBtduL.js.map} +1 -1
  35. package/dist/chunks/{ApplicationsPage-DuxuWfrN.js → ApplicationsPage-DW1LhL0U.js} +4 -4
  36. package/dist/chunks/{ApplicationsPage-DuxuWfrN.js.map → ApplicationsPage-DW1LhL0U.js.map} +1 -1
  37. package/dist/chunks/{AssignmentRulesPage-CR1C7V0a.js → AssignmentRulesPage-Bt9M0ki7.js} +2 -2
  38. package/dist/chunks/{AssignmentRulesPage-CR1C7V0a.js.map → AssignmentRulesPage-Bt9M0ki7.js.map} +1 -1
  39. package/dist/chunks/{AssignmentRulesPage-C4Jouh2g.js → AssignmentRulesPage-Y7xv60NY.js} +2 -2
  40. package/dist/chunks/{AssignmentRulesPage-C4Jouh2g.js.map → AssignmentRulesPage-Y7xv60NY.js.map} +1 -1
  41. package/dist/chunks/{AssignmentsPage-v8QUJkE7.js → AssignmentsPage-1eQGTjTi.js} +2 -2
  42. package/dist/chunks/{AssignmentsPage-v8QUJkE7.js.map → AssignmentsPage-1eQGTjTi.js.map} +1 -1
  43. package/dist/chunks/{AssignmentsPage-CjuGAd8n.js → AssignmentsPage-RURdPvfZ.js} +2 -2
  44. package/dist/chunks/{AssignmentsPage-CjuGAd8n.js.map → AssignmentsPage-RURdPvfZ.js.map} +1 -1
  45. package/dist/chunks/{AuthCallbackPage-BxIXPUJk.js → AuthCallbackPage-8hF0jYlK.js} +2 -2
  46. package/dist/chunks/{AuthCallbackPage-BxIXPUJk.js.map → AuthCallbackPage-8hF0jYlK.js.map} +1 -1
  47. package/dist/chunks/{AuthCallbackPage-CuS-efzY.js → AuthCallbackPage-DPL68Asu.js} +2 -2
  48. package/dist/chunks/{AuthCallbackPage-CuS-efzY.js.map → AuthCallbackPage-DPL68Asu.js.map} +1 -1
  49. package/dist/chunks/{ConfirmEmailPage-CWIqy2bT.js → ConfirmEmailPage-BKlpZkVk.js} +2 -2
  50. package/dist/chunks/{ConfirmEmailPage-CWIqy2bT.js.map → ConfirmEmailPage-BKlpZkVk.js.map} +1 -1
  51. package/dist/chunks/{ConfirmEmailPage-CkN8IfP-.js → ConfirmEmailPage-CawSZypI.js} +2 -2
  52. package/dist/chunks/{ConfirmEmailPage-CkN8IfP-.js.map → ConfirmEmailPage-CawSZypI.js.map} +1 -1
  53. package/dist/chunks/{CreateSupportTicketPage-Df0ow5ge.js → CreateSupportTicketPage-AwbMbBIH.js} +2 -2
  54. package/dist/chunks/{CreateSupportTicketPage-Df0ow5ge.js.map → CreateSupportTicketPage-AwbMbBIH.js.map} +1 -1
  55. package/dist/chunks/{CreateSupportTicketPage-CmrDfFxP.js → CreateSupportTicketPage-Dg1YW1eA.js} +2 -2
  56. package/dist/chunks/{CreateSupportTicketPage-CmrDfFxP.js.map → CreateSupportTicketPage-Dg1YW1eA.js.map} +1 -1
  57. package/dist/chunks/{DashboardPage-B4Pi5P3O.js → DashboardPage-B4YxOF-9.js} +3 -3
  58. package/dist/chunks/{DashboardPage-B4Pi5P3O.js.map → DashboardPage-B4YxOF-9.js.map} +1 -1
  59. package/dist/chunks/{DashboardPage-wEKZ_DWf.js → DashboardPage-BZxjinar.js} +2 -2
  60. package/dist/chunks/{DashboardPage-wEKZ_DWf.js.map → DashboardPage-BZxjinar.js.map} +1 -1
  61. package/dist/chunks/{DashboardPage-BAqpoxCW.js → DashboardPage-Bo09y8r7.js} +3 -3
  62. package/dist/chunks/{DashboardPage-BAqpoxCW.js.map → DashboardPage-Bo09y8r7.js.map} +1 -1
  63. package/dist/chunks/{DashboardPage-BT5kFaQA.js → DashboardPage-Cq5adDjP.js} +2 -2
  64. package/dist/chunks/{DashboardPage-BT5kFaQA.js.map → DashboardPage-Cq5adDjP.js.map} +1 -1
  65. package/dist/chunks/{EscalationConfigPage-4pF38E4N.js → EscalationConfigPage-C8Hv5naz.js} +2 -2
  66. package/dist/chunks/{EscalationConfigPage-4pF38E4N.js.map → EscalationConfigPage-C8Hv5naz.js.map} +1 -1
  67. package/dist/chunks/{EscalationConfigPage-Bcifnt_h.js → EscalationConfigPage-DNAqMRxA.js} +2 -2
  68. package/dist/chunks/{EscalationConfigPage-Bcifnt_h.js.map → EscalationConfigPage-DNAqMRxA.js.map} +1 -1
  69. package/dist/chunks/{ForceChangePasswordPage-CBaMV_PS.js → ForceChangePasswordPage-BURE_vNg.js} +2 -2
  70. package/dist/chunks/{ForceChangePasswordPage-CBaMV_PS.js.map → ForceChangePasswordPage-BURE_vNg.js.map} +1 -1
  71. package/dist/chunks/{ForceChangePasswordPage-ClDXluX1.js → ForceChangePasswordPage-C6jDZshk.js} +2 -2
  72. package/dist/chunks/{ForceChangePasswordPage-ClDXluX1.js.map → ForceChangePasswordPage-C6jDZshk.js.map} +1 -1
  73. package/dist/chunks/{ForgotPasswordPage--ueWRNSO.js → ForgotPasswordPage-C5HLYbz4.js} +2 -2
  74. package/dist/chunks/{ForgotPasswordPage--ueWRNSO.js.map → ForgotPasswordPage-C5HLYbz4.js.map} +1 -1
  75. package/dist/chunks/{ForgotPasswordPage-CzpAkP5R.js → ForgotPasswordPage-D3ZQBtjd.js} +2 -2
  76. package/dist/chunks/{ForgotPasswordPage-CzpAkP5R.js.map → ForgotPasswordPage-D3ZQBtjd.js.map} +1 -1
  77. package/dist/chunks/{GroupDetailPage-dXNOoSXE.js → GroupDetailPage-CTuzp9Vp.js} +5 -5
  78. package/dist/chunks/{GroupDetailPage-dXNOoSXE.js.map → GroupDetailPage-CTuzp9Vp.js.map} +1 -1
  79. package/dist/chunks/{GroupDetailPage-BIgBzQk0.js → GroupDetailPage-NJc2zCxC.js} +2 -2
  80. package/dist/chunks/{GroupDetailPage-BIgBzQk0.js.map → GroupDetailPage-NJc2zCxC.js.map} +1 -1
  81. package/dist/chunks/{MyAccessRequestsPage-K2NXkdy4.js → MyAccessRequestsPage-Cvr29Pnq.js} +2 -2
  82. package/dist/chunks/{MyAccessRequestsPage-K2NXkdy4.js.map → MyAccessRequestsPage-Cvr29Pnq.js.map} +1 -1
  83. package/dist/chunks/{MyAccessRequestsPage-Be8VvLhh.js → MyAccessRequestsPage-t6I24rHN.js} +2 -2
  84. package/dist/chunks/{MyAccessRequestsPage-Be8VvLhh.js.map → MyAccessRequestsPage-t6I24rHN.js.map} +1 -1
  85. package/dist/chunks/{MyTenantsPage-BXx1nPC8.js → MyTenantsPage-Dy2RZ_Ei.js} +2 -2
  86. package/dist/chunks/{MyTenantsPage-BXx1nPC8.js.map → MyTenantsPage-Dy2RZ_Ei.js.map} +1 -1
  87. package/dist/chunks/{MyTenantsPage-B9ZAUeCa.js → MyTenantsPage-SvDCQ4Wt.js} +3 -3
  88. package/dist/chunks/{MyTenantsPage-B9ZAUeCa.js.map → MyTenantsPage-SvDCQ4Wt.js.map} +1 -1
  89. package/dist/chunks/{MyTicketsPage-C9MSmmR5.js → MyTicketsPage-C3lEBFD9.js} +2 -2
  90. package/dist/chunks/{MyTicketsPage-C9MSmmR5.js.map → MyTicketsPage-C3lEBFD9.js.map} +1 -1
  91. package/dist/chunks/{MyTicketsPage-d0PoJpnX.js → MyTicketsPage-DydDgFyz.js} +2 -2
  92. package/dist/chunks/{MyTicketsPage-d0PoJpnX.js.map → MyTicketsPage-DydDgFyz.js.map} +1 -1
  93. package/dist/chunks/{NavigationAppsPage-CJ3BjLlz.js → NavigationAppsPage-Dyv767w8.js} +2 -2
  94. package/dist/chunks/{NavigationAppsPage-CJ3BjLlz.js.map → NavigationAppsPage-Dyv767w8.js.map} +1 -1
  95. package/dist/chunks/{NavigationAppsPage-8t2xbddT.js → NavigationAppsPage-WqSspaVo.js} +2 -2
  96. package/dist/chunks/{NavigationAppsPage-8t2xbddT.js.map → NavigationAppsPage-WqSspaVo.js.map} +1 -1
  97. package/dist/chunks/{NotificationsPage-_62-bmuk.js → NotificationsPage-Di4I95PM.js} +2 -2
  98. package/dist/chunks/{NotificationsPage-_62-bmuk.js.map → NotificationsPage-Di4I95PM.js.map} +1 -1
  99. package/dist/chunks/{NotificationsPage-CLHfVUxm.js → NotificationsPage-elSovpBw.js} +2 -2
  100. package/dist/chunks/{NotificationsPage-CLHfVUxm.js.map → NotificationsPage-elSovpBw.js.map} +1 -1
  101. package/dist/chunks/{OnboardingWizardPage-Dkc22Jc4.js → OnboardingWizardPage-fdWdkwiT.js} +2 -2
  102. package/dist/chunks/{OnboardingWizardPage-Dkc22Jc4.js.map → OnboardingWizardPage-fdWdkwiT.js.map} +1 -1
  103. package/dist/chunks/{OnboardingWizardPage-D1rzD6gR.js → OnboardingWizardPage-nPLe2buQ.js} +2 -2
  104. package/dist/chunks/{OnboardingWizardPage-D1rzD6gR.js.map → OnboardingWizardPage-nPLe2buQ.js.map} +1 -1
  105. package/dist/chunks/{PermissionDetailPage-BSvSe4SI.js → PermissionDetailPage-B8C7tWFP.js} +2 -2
  106. package/dist/chunks/{PermissionDetailPage-BSvSe4SI.js.map → PermissionDetailPage-B8C7tWFP.js.map} +1 -1
  107. package/dist/chunks/{PermissionDetailPage-_HhbxzlG.js → PermissionDetailPage-IUgUaTkE.js} +2 -2
  108. package/dist/chunks/{PermissionDetailPage-_HhbxzlG.js.map → PermissionDetailPage-IUgUaTkE.js.map} +1 -1
  109. package/dist/chunks/{PermissionsPage-Xb92YAHn.js → PermissionsPage-CmX5sQf2.js} +2 -2
  110. package/dist/chunks/{PermissionsPage-Xb92YAHn.js.map → PermissionsPage-CmX5sQf2.js.map} +1 -1
  111. package/dist/chunks/{PermissionsPage-B0M4gA5m.js → PermissionsPage-Kg0rduOM.js} +2 -2
  112. package/dist/chunks/{PermissionsPage-B0M4gA5m.js.map → PermissionsPage-Kg0rduOM.js.map} +1 -1
  113. package/dist/chunks/{PortalDashboardPage-DTeMESj9.js → PortalDashboardPage-CCAYuhtI.js} +2 -2
  114. package/dist/chunks/{PortalDashboardPage-DTeMESj9.js.map → PortalDashboardPage-CCAYuhtI.js.map} +1 -1
  115. package/dist/chunks/{PortalDashboardPage-pt9hipR4.js → PortalDashboardPage-Dme1XmzN.js} +2 -2
  116. package/dist/chunks/{PortalDashboardPage-pt9hipR4.js.map → PortalDashboardPage-Dme1XmzN.js.map} +1 -1
  117. package/dist/chunks/{PreferencesPage-Cy30AWIN.js → PreferencesPage-Ct6xWAFp.js} +2 -2
  118. package/dist/chunks/{PreferencesPage-Cy30AWIN.js.map → PreferencesPage-Ct6xWAFp.js.map} +1 -1
  119. package/dist/chunks/{PreferencesPage-CsHVGMgp.js → PreferencesPage-Db2RjMpm.js} +2 -2
  120. package/dist/chunks/{PreferencesPage-CsHVGMgp.js.map → PreferencesPage-Db2RjMpm.js.map} +1 -1
  121. package/dist/chunks/{ProfilePage-6Gf7igUI.js → ProfilePage-D6Xb1ALH.js} +2 -2
  122. package/dist/chunks/{ProfilePage-6Gf7igUI.js.map → ProfilePage-D6Xb1ALH.js.map} +1 -1
  123. package/dist/chunks/{ProfilePage-BzBWkztf.js → ProfilePage-DN2s-lfp.js} +2 -2
  124. package/dist/chunks/{ProfilePage-BzBWkztf.js.map → ProfilePage-DN2s-lfp.js.map} +1 -1
  125. package/dist/chunks/{ReferencesManagementPage-DEDoHrnU.js → ReferencesManagementPage-B5mcshG1.js} +2 -2
  126. package/dist/chunks/{ReferencesManagementPage-DEDoHrnU.js.map → ReferencesManagementPage-B5mcshG1.js.map} +1 -1
  127. package/dist/chunks/{ReferencesManagementPage-DD1QiFYr.js → ReferencesManagementPage-DB975ktX.js} +3 -3
  128. package/dist/chunks/{ReferencesManagementPage-DD1QiFYr.js.map → ReferencesManagementPage-DB975ktX.js.map} +1 -1
  129. package/dist/chunks/{RegisterPage-asdx33fV.js → RegisterPage-ZskZrLZH.js} +2 -2
  130. package/dist/chunks/{RegisterPage-asdx33fV.js.map → RegisterPage-ZskZrLZH.js.map} +1 -1
  131. package/dist/chunks/{RegisterPage-CIPHRYkl.js → RegisterPage-b8yIPVgh.js} +2 -2
  132. package/dist/chunks/{RegisterPage-CIPHRYkl.js.map → RegisterPage-b8yIPVgh.js.map} +1 -1
  133. package/dist/chunks/{ResetPasswordPage-B4Dj24vU.js → ResetPasswordPage-CeAvfsE-.js} +2 -2
  134. package/dist/chunks/{ResetPasswordPage-B4Dj24vU.js.map → ResetPasswordPage-CeAvfsE-.js.map} +1 -1
  135. package/dist/chunks/{ResetPasswordPage-B8MWH_Vi.js → ResetPasswordPage-Dzp5dCp8.js} +2 -2
  136. package/dist/chunks/{ResetPasswordPage-B8MWH_Vi.js.map → ResetPasswordPage-Dzp5dCp8.js.map} +1 -1
  137. package/dist/chunks/{ResolutionModal-Cs6T441o.js → ResolutionModal-CRVN7gHv.js} +2 -2
  138. package/dist/chunks/{ResolutionModal-Cs6T441o.js.map → ResolutionModal-CRVN7gHv.js.map} +1 -1
  139. package/dist/chunks/{ResolutionModal-rLoFOxm9.js → ResolutionModal-DJOw1sLT.js} +2 -2
  140. package/dist/chunks/{ResolutionModal-rLoFOxm9.js.map → ResolutionModal-DJOw1sLT.js.map} +1 -1
  141. package/dist/chunks/{RoleDetailPage-Pkw0wU5g.js → RoleDetailPage-CLVoFVF8.js} +2 -2
  142. package/dist/chunks/{RoleDetailPage-Pkw0wU5g.js.map → RoleDetailPage-CLVoFVF8.js.map} +1 -1
  143. package/dist/chunks/{RoleDetailPage-CNFG6j6P.js → RoleDetailPage-XGnPD_8C.js} +3 -3
  144. package/dist/chunks/{RoleDetailPage-CNFG6j6P.js.map → RoleDetailPage-XGnPD_8C.js.map} +1 -1
  145. package/dist/chunks/{RolesPage-BHEkMR2O.js → RolesPage-BnAMpR2b.js} +2 -2
  146. package/dist/chunks/{RolesPage-BHEkMR2O.js.map → RolesPage-BnAMpR2b.js.map} +1 -1
  147. package/dist/chunks/{RolesPage-D35jwDJU.js → RolesPage-Czj9LMkL.js} +2 -2
  148. package/dist/chunks/{RolesPage-D35jwDJU.js.map → RolesPage-Czj9LMkL.js.map} +1 -1
  149. package/dist/chunks/{SlaConfigPage-DtonDehw.js → SlaConfigPage-HM0MpIlg.js} +2 -2
  150. package/dist/chunks/{SlaConfigPage-DtonDehw.js.map → SlaConfigPage-HM0MpIlg.js.map} +1 -1
  151. package/dist/chunks/{SlaConfigPage-C5Jstix-.js → SlaConfigPage-ZRyAs8aY.js} +2 -2
  152. package/dist/chunks/{SlaConfigPage-C5Jstix-.js.map → SlaConfigPage-ZRyAs8aY.js.map} +1 -1
  153. package/dist/chunks/{SupportPermissionsPage-6pC73oCY.js → SupportPermissionsPage-CxJuGgcQ.js} +2 -2
  154. package/dist/chunks/{SupportPermissionsPage-6pC73oCY.js.map → SupportPermissionsPage-CxJuGgcQ.js.map} +1 -1
  155. package/dist/chunks/{SupportPermissionsPage-CsJKGt__.js → SupportPermissionsPage-DNd323OK.js} +2 -2
  156. package/dist/chunks/{SupportPermissionsPage-CsJKGt__.js.map → SupportPermissionsPage-DNd323OK.js.map} +1 -1
  157. package/dist/chunks/{TemplatesPage-DjmYOGEC.js → TemplatesPage-CdwPLsHj.js} +2 -2
  158. package/dist/chunks/{TemplatesPage-DjmYOGEC.js.map → TemplatesPage-CdwPLsHj.js.map} +1 -1
  159. package/dist/chunks/{TemplatesPage-DlY91VO_.js → TemplatesPage-Co3ygZvF.js} +2 -2
  160. package/dist/chunks/{TemplatesPage-DlY91VO_.js.map → TemplatesPage-Co3ygZvF.js.map} +1 -1
  161. package/dist/chunks/{TenantCard-BHLcv2gD.js → TenantCard-CmCfIK2F.js} +2 -2
  162. package/dist/chunks/{TenantCard-BHLcv2gD.js.map → TenantCard-CmCfIK2F.js.map} +1 -1
  163. package/dist/chunks/{TenantCard-DGCKVvKI.js → TenantCard-DI66acce.js} +2 -2
  164. package/dist/chunks/{TenantCard-DGCKVvKI.js.map → TenantCard-DI66acce.js.map} +1 -1
  165. package/dist/chunks/{TenantScopeSelector-dsSwnOWg.js → TenantScopeSelector-5NOwmFX2.js} +2 -2
  166. package/dist/chunks/{TenantScopeSelector-dsSwnOWg.js.map → TenantScopeSelector-5NOwmFX2.js.map} +1 -1
  167. package/dist/chunks/{TenantScopeSelector-CU5z5PJH.js → TenantScopeSelector-CEFgxiWt.js} +2 -2
  168. package/dist/chunks/{TenantScopeSelector-CU5z5PJH.js.map → TenantScopeSelector-CEFgxiWt.js.map} +1 -1
  169. package/dist/chunks/{TicketDetailPage-BQHMaRmq.js → TicketDetailPage-BhZ-mpv7.js} +2 -2
  170. package/dist/chunks/{TicketDetailPage-BQHMaRmq.js.map → TicketDetailPage-BhZ-mpv7.js.map} +1 -1
  171. package/dist/chunks/{TicketDetailPage-Bk_0uQ3B.js → TicketDetailPage-BxOiOG22.js} +2 -2
  172. package/dist/chunks/{TicketDetailPage-Bk_0uQ3B.js.map → TicketDetailPage-BxOiOG22.js.map} +1 -1
  173. package/dist/chunks/{TicketsPage-CufUJctx.js → TicketsPage-BiTvIcM8.js} +2 -2
  174. package/dist/chunks/{TicketsPage-CufUJctx.js.map → TicketsPage-BiTvIcM8.js.map} +1 -1
  175. package/dist/chunks/{TicketsPage-C8QQ4SKy.js → TicketsPage-CSiinHME.js} +2 -2
  176. package/dist/chunks/{TicketsPage-C8QQ4SKy.js.map → TicketsPage-CSiinHME.js.map} +1 -1
  177. package/dist/chunks/{UserCreateTicketPage-DoEMtJoe.js → UserCreateTicketPage-B3TW1oV7.js} +2 -2
  178. package/dist/chunks/{UserCreateTicketPage-DoEMtJoe.js.map → UserCreateTicketPage-B3TW1oV7.js.map} +1 -1
  179. package/dist/chunks/{UserCreateTicketPage-XxjNlR9K.js → UserCreateTicketPage-BszUd_WZ.js} +2 -2
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@@ -1,2 +1,2 @@
1
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h-5"}),color:(v?.averageSatisfaction??0)>=4?"green":"yellow"})]}),R&&(N.length>0||y.length>0)&&e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-4",children:[N.length>0&&e.jsxs("div",{className:"card p-4 border-l-4 border-[var(--error-border)]",children:[e.jsxs("h3",{className:"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3",children:[e.jsx(r.XCircle,{className:"w-5 h-5"}),s("dashboard.slaBreached")," (",N.length,")"]}),e.jsx("div",{className:"space-y-2 max-h-40 overflow-y-auto",children:N.slice(0,5).map(a=>e.jsxs("button",{type:"button",className:"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left",onClick:()=>l(`/support/tickets/${a.ticketId}`),children:[e.jsxs("div",{children:[e.jsx("span",{className:"font-mono text-sm",children:a.ticketNumber}),e.jsx("span",{className:"ml-2 text-sm",children:a.ticketTitle})]}),e.jsxs("span",{className:"text-xs text-[var(--error-text)] font-medium",children:[a.responseBreached&&"Response"," ",a.resolutionBreached&&"Resolution"]})]},a.id))})]}),y.length>0&&e.jsxs("div",{className:"card p-4 border-l-4 border-[var(--warning-border)]",children:[e.jsxs("h3",{className:"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3",children:[e.jsx(r.AlertTriangle,{className:"w-5 h-5"}),s("dashboard.approachingBreach")," (",y.length,")"]}),e.jsx("div",{className:"space-y-2 max-h-40 overflow-y-auto",children:y.slice(0,5).map(a=>e.jsxs("button",{type:"button",className:"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left",onClick:()=>l(`/support/tickets/${a.ticketId}`),children:[e.jsxs("div",{children:[e.jsx("span",{className:"font-mono text-sm",children:a.ticketNumber}),e.jsx("span",{className:"ml-2 text-sm",children:a.ticketTitle})]}),e.jsxs("span",{className:"text-xs text-[var(--warning-text)] font-medium",children:[Math.round(a.responseSlaPercentage),"% Response"]})]},a.id))})]})]}),e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-6",children:[e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.ticketsByStatus")}),e.jsx("div",{className:"space-y-3",children:P.map(a=>{const d=P.reduce((b,f)=>b+f.count,0),h=d>0?a.count/d*100:0;return e.jsxs("div",{className:"flex items-center gap-3",children:[e.jsx("div",{className:"w-24 text-sm",children:a.status}),e.jsx("div",{className:"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full rounded-full transition-all duration-500",style:{width:`${h}%`,backgroundColor:ne[a.status]||"#6b7280"}})}),e.jsx("div",{className:"w-16 text-right text-sm font-medium",children:a.count})]},a.status)})})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.activeTicketsByPriority")}),e.jsx("div",{className:"space-y-3",children:D.map(a=>{const d=D.reduce((b,f)=>b+f.count,0),h=d>0?a.count/d*100:0;return e.jsxs("div",{className:"flex items-center gap-3",children:[e.jsx("div",{className:"w-24 text-sm",children:a.priority}),e.jsx("div",{className:"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full rounded-full transition-all duration-500",style:{width:`${h}%`,backgroundColor:re[a.priority]||"#6b7280"}})}),e.jsx("div",{className:"w-16 text-right text-sm font-medium",children:a.count})]},a.priority)})})]})]}),e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-6",children:[e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.slaPerformance")}),u&&e.jsxs("div",{className:"grid grid-cols-2 gap-4",children:[e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsxs("div",{className:`text-3xl font-bold ${J(u.compliancePercentage)}`,children:[u.compliancePercentage.toFixed(1),"%"]}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.complianceRate")})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold",children:u.ticketsWithinSla}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.withinSla")})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold text-[var(--error-text)]",children:u.ticketsBreached}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.breached")})]}),e.jsxs("div",{className:"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsxs("div",{className:"flex justify-between text-sm",children:[e.jsxs("span",{children:[s("dashboard.avgResponse"),":"]}),e.jsx("span",{className:"font-medium",children:M(u.averageResponseMinutes)})]}),e.jsxs("div",{className:"flex justify-between text-sm",children:[e.jsxs("span",{children:[s("dashboard.avgResolution"),":"]}),e.jsx("span",{className:"font-medium",children:M(u.averageResolutionMinutes)})]})]})]})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.customerSatisfaction")}),g&&e.jsxs("div",{className:"grid grid-cols-2 gap-4",children:[e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:`text-3xl font-bold ${Q(g.averageRating)}`,children:g.averageRating.toFixed(1)}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.averageRating")}),e.jsx("div",{className:"flex justify-center mt-1",children:[1,2,3,4,5].map(a=>e.jsx(r.Star,{className:`w-4 h-4 ${a<=Math.round(g.averageRating)?"text-[var(--warning-text)] fill-[var(--warning-text)]":"text-[var(--text-muted)]"}`},a))})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold",children:g.totalResponses}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.totalResponses")})]}),e.jsxs("div",{className:"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-sm font-medium mb-2",children:s("dashboard.ratingDistribution")}),e.jsx("div",{className:"space-y-1",children:[5,4,3,2,1].map(a=>{const d=g.ratingDistribution[a]||0,h=g.totalResponses>0?d/g.totalResponses*100:0;return e.jsxs("div",{className:"flex items-center gap-2 text-sm",children:[e.jsx("span",{className:"w-4",children:a}),e.jsx(r.Star,{className:"w-3 h-3 text-[var(--warning-text)] fill-[var(--warning-text)]"}),e.jsx("div",{className:"flex-1 h-3 bg-[var(--bg-primary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full bg-[var(--warning-text)] rounded-full",style:{width:`${h}%`}})}),e.jsx("span",{className:"w-8 text-right text-xs",children:d})]},a)})})]})]})]})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.ticketTrends",{period:x})}),e.jsx("div",{className:"h-64",children:e.jsx(le,{data:F,t:s})})]}),e.jsxs("div",{className:"card p-4",children:[e.jsxs("h3",{className:"font-semibold mb-4 flex items-center gap-2",children:[e.jsx(r.Users,{className:"w-5 h-5"}),s("dashboard.agentWorkload")]}),C.length>0?e.jsx("div",{className:"overflow-x-auto",children:e.jsxs("table",{className:"w-full",children:[e.jsx("thead",{children:e.jsxs("tr",{className:"border-b border-[var(--border-color)]",children:[e.jsx("th",{className:"text-left p-3 font-medium",children:s("dashboard.agent")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.total")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.open")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.inProgress")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.onHold")}),e.jsx("th",{className:"text-left p-3 font-medium",children:s("dashboard.load")})]})}),e.jsx("tbody",{children:C.map(a=>{const d=Math.max(...C.map(b=>b.totalAssigned)),h=d>0?a.totalAssigned/d*100:0;return e.jsxs("tr",{className:"border-b border-[var(--border-color)]",children:[e.jsxs("td",{className:"p-3",children:[e.jsx("div",{className:"font-medium",children:a.name}),e.jsx("div",{className:"text-xs text-[var(--text-secondary)]",children:a.email})]}),e.jsx("td",{className:"text-center p-3 font-semibold",children:a.totalAssigned}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm",children:a.openCount})}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm",children:a.inProgressCount})}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm",children:a.onHoldCount})}),e.jsx("td",{className:"p-3 w-32",children:e.jsx("div",{className:"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full bg-[var(--info-text)] rounded-full",style:{width:`${h}%`}})})})]},a.userId)})})]})}):e.jsx("div",{className:"text-center py-8 text-[var(--text-secondary)]",children:s("dashboard.noAgentsAssigned")})]})]})}function j({title:s,value:l,icon:o,color:t,subtitle:m,trend:p}){const k={blue:"bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]",green:"bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]",yellow:"bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]",red:"bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]"};return e.jsxs("div",{className:`card p-4 border ${k[t]}`,children:[e.jsxs("div",{className:"flex items-center justify-between mb-2",children:[e.jsx("span",{className:"text-sm font-medium opacity-80",children:s}),o]}),e.jsx("div",{className:"text-2xl font-bold",children:l}),m&&e.jsx("div",{className:"text-xs opacity-70 mt-1",children:m}),p&&e.jsxs("div",{className:`flex items-center gap-1 mt-1 text-xs ${p.isUp?"text-[var(--success-text)]":"text-[var(--error-text)]"}`,children:[p.isUp?e.jsx(r.ArrowUp,{className:"w-3 h-3"}):e.jsx(r.ArrowDown,{className:"w-3 h-3"}),p.value,"%"]})]})}function le({data:s,t:l}){if(s.length===0)return e.jsx("div",{className:"flex items-center justify-center h-full text-[var(--text-secondary)]",children:l("dashboard.noTrendData")});const o=Math.max(...s.flatMap(t=>[t.created,t.resolved]),1);return e.jsxs("div",{className:"flex flex-col h-full",children:[e.jsxs("div",{className:"flex items-center gap-4 mb-4",children:[e.jsxs("div",{className:"flex items-center gap-2",children:[e.jsx("div",{className:"w-3 h-3 rounded bg-[var(--info-text)]"}),e.jsx("span",{className:"text-sm",children:l("dashboard.created")})]}),e.jsxs("div",{className:"flex items-center gap-2",children:[e.jsx("div",{className:"w-3 h-3 rounded bg-[var(--success-text)]"}),e.jsx("span",{className:"text-sm",children:l("dashboard.resolved")})]})]}),e.jsx("div",{className:"flex-1 flex items-end gap-1 overflow-x-auto pb-4",children:s.map(t=>e.jsxs("div",{className:"flex-1 min-w-[20px] flex gap-0.5",children:[e.jsx("div",{className:"flex-1 bg-[var(--info-text)] rounded-t transition-all duration-300 hover:opacity-80",style:{height:`${t.created/o*100}%`,minHeight:t.created>0?"4px":"0"},title:`Created: ${t.created}`}),e.jsx("div",{className:"flex-1 bg-[var(--success-text)] rounded-t transition-all duration-300 hover:opacity-80",style:{height:`${t.resolved/o*100}%`,minHeight:t.resolved>0?"4px":"0"},title:`Resolved: ${t.resolved}`})]},`${t.date}`))}),e.jsxs("div",{className:"flex justify-between text-xs text-[var(--text-secondary)] mt-2",children:[e.jsx("span",{children:s[0]&&new Date(s[0].date).toLocaleDateString()}),e.jsx("span",{children:s.at(-1)&&new Date(s.at(-1).date).toLocaleDateString()})]})]})}function M(s){if(s<60)return`${Math.round(s)}m`;const l=Math.floor(s/60),o=Math.round(s%60);if(l<24)return o>0?`${l}h ${o}m`:`${l}h`;const t=Math.floor(l/24),m=l%24;return m>0?`${t}d ${m}h`:`${t}d`}exports.DashboardPage=ce;
2
- //# sourceMappingURL=DashboardPage-BT5kFaQA.js.map
1
+ "use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("react/jsx-runtime"),n=require("react"),se=require("react-router-dom"),ae=require("react-i18next"),c=require("./index-BDRogQH_.js"),r=require("lucide-react"),te=require("./ticketingApi-x0BwZ1NH.js"),re={Low:"var(--info-text)",Medium:"var(--warning-text)",High:"var(--warning-text)",Critical:"var(--error-text)"},ne={Open:"var(--warning-text)",InProgress:"var(--info-text)",OnHold:"var(--warning-text)",Resolved:"var(--success-text)",Closed:"var(--text-secondary)",Rejected:"var(--error-text)"};function ce(){const{t:s}=ae.useTranslation("support"),l=se.useNavigate(),{hasPermission:o}=c.useAuth(),{isGlpi:t,glpiBaseUrl:m}=c.useTicketingProvider(),{currentTenant:p}=c.useTenant(),[k,L]=n.useState(!0),[$,A]=n.useState(!1),[x,E]=n.useState(30),R=o("support.sla.read"),[v,I]=n.useState(null),[P,H]=n.useState([]),[D,q]=n.useState([]),[C,G]=n.useState([]),[F,O]=n.useState([]),[g,U]=n.useState(null),[u,W]=n.useState(null),[N,V]=n.useState([]),[y,z]=n.useState([]),[i,K]=n.useState(null),[w,B]=n.useState(!1),S=n.useCallback(async()=>{try{const[a,d,h,b,f,Y,Z]=await Promise.all([c.dashboardApi.getOverview(x),c.dashboardApi.getByStatus(),c.dashboardApi.getByPriority(),c.dashboardApi.getAgentWorkload(),c.dashboardApi.getTrends(x),c.dashboardApi.getSatisfactionStats(x),c.dashboardApi.getSlaCompliance(x)]);if(I(a),H(d),q(h),G(b),O(f),U(Y),W(Z),t)try{const T=await c.supportApi.tickets.getGlpiSyncStats();K(T)}catch{}if(R){const[T,ee]=await Promise.all([c.slaApi.getBreachedTickets(),c.slaApi.getTicketsApproachingBreach(60)]);V(T),z(ee)}}catch(a){console.error("Failed to load dashboard data:",a)}finally{L(!1),A(!1)}},[x,R,t]);n.useEffect(()=>{S()},[S]);const X=()=>{A(!0),S()},_=async()=>{if(!(!p?.id||w)){B(!0);try{await te.ticketingApi.triggerSync(p.id),await S()}catch{}finally{B(!1)}}};if(k)return e.jsx("div",{className:"flex items-center justify-center min-h-[400px]",children:e.jsx(r.Loader2,{className:"w-8 h-8 animate-spin text-[var(--color-primary-600)]"})});const J=a=>a>=95?"text-[var(--success-text)]":a>=80?"text-[var(--warning-text)]":"text-[var(--error-text)]",Q=a=>a>=4?"text-[var(--success-text)]":a>=3?"text-[var(--warning-text)]":"text-[var(--error-text)]";return e.jsxs("div",{className:"space-y-6",children:[e.jsx(c.Breadcrumb,{items:[{label:s("title","Support"),href:"/support"},{label:s("dashboard.title","Dashboard")}]}),e.jsx(c.PageHeader,{title:s("dashboard.title"),subtitle:s("dashboard.subtitle"),icon:e.jsx(r.LayoutDashboard,{className:"w-6 h-6"}),actions:e.jsxs(e.Fragment,{children:[e.jsxs("select",{value:x,onChange:a=>E(Number(a.target.value)),className:"input",children:[e.jsx("option",{value:7,children:s("dashboard.period7")}),e.jsx("option",{value:30,children:s("dashboard.period30")}),e.jsx("option",{value:90,children:s("dashboard.period90")})]}),e.jsxs("button",{onClick:X,disabled:$,className:"btn btn-secondary flex items-center gap-2",children:[e.jsx(r.RefreshCw,{className:`w-4 h-4 ${$?"animate-spin":""}`}),s("dashboard.refresh")]})]})}),t&&e.jsxs("div",{className:"flex items-center gap-3 p-4 rounded-lg bg-[var(--info-bg)] border border-[var(--info-border)] text-[var(--info-text)]",children:[e.jsx(r.Info,{className:"w-5 h-5 flex-shrink-0"}),e.jsxs("div",{className:"flex-1",children:[e.jsx("p",{className:"font-medium",children:s("glpi.managedByGlpi")}),e.jsx("p",{className:"text-sm opacity-80",children:s("glpi.dashboardSyncInfo")})]}),m&&e.jsxs("a",{href:m,target:"_blank",rel:"noopener noreferrer",className:"btn btn-secondary flex items-center gap-2 text-sm",children:[e.jsx(r.ExternalLink,{className:"w-4 h-4"}),s("glpi.openGlpi")]})]}),t&&i&&e.jsxs("div",{className:"card p-4 space-y-4",children:[e.jsxs("div",{className:"flex items-center justify-between",children:[e.jsxs("div",{children:[e.jsxs("h3",{className:"font-semibold flex items-center gap-2",children:[e.jsx(r.RefreshCw,{className:"w-5 h-5"}),s("glpi.sync.title","GLPI Sync Status")]}),e.jsx("p",{className:"text-sm text-[var(--text-secondary)]",children:s("glpi.sync.subtitle","Synchronization overview with GLPI")})]}),e.jsxs("button",{onClick:_,disabled:w,className:"btn btn-secondary flex items-center gap-2",children:[e.jsx(r.RefreshCw,{className:`w-4 h-4 ${w?"animate-spin":""}`}),w?s("glpi.sync.syncing","Syncing..."):s("glpi.sync.triggerSync","Sync Now")]})]}),e.jsxs("div",{className:"grid grid-cols-2 md:grid-cols-4 gap-4",children:[e.jsxs("div",{className:"card p-4 text-center border bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]",children:[e.jsx("div",{className:"text-2xl font-bold",children:i.totalMappedTickets}),e.jsx("div",{className:"text-sm opacity-80",children:s("glpi.sync.totalSynced","Total Synced")})]}),e.jsxs("div",{className:"card p-4 text-center border bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]",children:[e.jsx("div",{className:"text-2xl font-bold",children:i.ticketsSyncedOk}),e.jsx("div",{className:"text-sm opacity-80",children:s("glpi.sync.syncSuccess","Successful")})]}),e.jsxs("div",{className:"card p-4 text-center border bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]",children:[e.jsx("div",{className:"text-2xl font-bold",children:i.ticketsWithSyncErrors}),e.jsx("div",{className:"text-sm opacity-80",children:s("glpi.sync.syncErrors","Errors")})]}),e.jsxs("div",{className:`card p-4 text-center border ${i.successRate>=90?"bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]":"bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]"}`,children:[e.jsxs("div",{className:"text-2xl font-bold",children:[i.successRate,"%"]}),e.jsx("div",{className:"text-sm opacity-80",children:s("glpi.sync.successRate","Success Rate")})]})]}),e.jsxs("div",{className:"flex items-center gap-6 text-sm text-[var(--text-secondary)]",children:[e.jsxs("div",{children:[e.jsxs("span",{className:"font-medium",children:[s("glpi.sync.lastSync","Last Sync"),":"]})," ",i.lastSyncAt?new Date(i.lastSyncAt).toLocaleString():s("glpi.sync.never","Never")]}),e.jsxs("div",{children:[e.jsxs("span",{className:"font-medium",children:[s("glpi.sync.syncInterval","Interval"),":"]})," ",s("glpi.sync.everyNMinutes","Every {{n}} min",{n:i.syncIntervalMinutes})]}),e.jsx("div",{children:e.jsx("span",{className:`px-2 py-0.5 rounded text-xs font-medium ${i.syncEnabled?"bg-[var(--success-bg)] text-[var(--success-text)]":"bg-[var(--bg-secondary)] text-[var(--text-secondary)]"}`,children:i.syncEnabled?s("glpi.sync.enabled","Enabled"):s("glpi.sync.disabled","Disabled")})})]}),i.lastSyncError&&e.jsxs("div",{className:"p-3 rounded-lg bg-[var(--error-bg)] border border-[var(--error-border)]",children:[e.jsx("p",{className:"text-sm font-medium text-[var(--error-text)]",children:s("glpi.sync.lastError","Last Sync Error")}),e.jsx("p",{className:"text-sm text-[var(--error-text)] opacity-80 mt-1",children:i.lastSyncError})]})]}),e.jsxs("div",{className:"grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4",children:[e.jsx(j,{title:s("dashboard.totalTickets"),value:v?.totalTickets??0,icon:e.jsx(r.Headphones,{className:"w-5 h-5"}),color:"blue"}),e.jsx(j,{title:s("dashboard.newTickets"),value:v?.newTickets??0,icon:e.jsx(r.TrendingUp,{className:"w-5 h-5"}),color:"green",subtitle:s("dashboard.lastNDays",{period:x})}),e.jsx(j,{title:s("dashboard.openTickets"),value:v?.openTickets??0,icon:e.jsx(r.Clock,{className:"w-5 h-5"}),color:"yellow"}),e.jsx(j,{title:s("dashboard.resolvedTickets"),value:v?.resolvedTickets??0,icon:e.jsx(r.CheckCircle,{className:"w-5 h-5"}),color:"green",subtitle:s("dashboard.lastNDays",{period:x})}),e.jsx(j,{title:s("dashboard.slaCompliance"),value:`${v?.slaCompliancePercentage?.toFixed(1)??0}%`,icon:e.jsx(r.AlertTriangle,{className:"w-5 h-5"}),color:(v?.slaCompliancePercentage??0)>=90?"green":"red"}),e.jsx(j,{title:s("dashboard.avgSatisfaction"),value:`${v?.averageSatisfaction?.toFixed(1)??0}/5`,icon:e.jsx(r.Star,{className:"w-5 h-5"}),color:(v?.averageSatisfaction??0)>=4?"green":"yellow"})]}),R&&(N.length>0||y.length>0)&&e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-4",children:[N.length>0&&e.jsxs("div",{className:"card p-4 border-l-4 border-[var(--error-border)]",children:[e.jsxs("h3",{className:"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3",children:[e.jsx(r.XCircle,{className:"w-5 h-5"}),s("dashboard.slaBreached")," (",N.length,")"]}),e.jsx("div",{className:"space-y-2 max-h-40 overflow-y-auto",children:N.slice(0,5).map(a=>e.jsxs("button",{type:"button",className:"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left",onClick:()=>l(`/support/tickets/${a.ticketId}`),children:[e.jsxs("div",{children:[e.jsx("span",{className:"font-mono text-sm",children:a.ticketNumber}),e.jsx("span",{className:"ml-2 text-sm",children:a.ticketTitle})]}),e.jsxs("span",{className:"text-xs text-[var(--error-text)] font-medium",children:[a.responseBreached&&"Response"," ",a.resolutionBreached&&"Resolution"]})]},a.id))})]}),y.length>0&&e.jsxs("div",{className:"card p-4 border-l-4 border-[var(--warning-border)]",children:[e.jsxs("h3",{className:"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3",children:[e.jsx(r.AlertTriangle,{className:"w-5 h-5"}),s("dashboard.approachingBreach")," (",y.length,")"]}),e.jsx("div",{className:"space-y-2 max-h-40 overflow-y-auto",children:y.slice(0,5).map(a=>e.jsxs("button",{type:"button",className:"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left",onClick:()=>l(`/support/tickets/${a.ticketId}`),children:[e.jsxs("div",{children:[e.jsx("span",{className:"font-mono text-sm",children:a.ticketNumber}),e.jsx("span",{className:"ml-2 text-sm",children:a.ticketTitle})]}),e.jsxs("span",{className:"text-xs text-[var(--warning-text)] font-medium",children:[Math.round(a.responseSlaPercentage),"% Response"]})]},a.id))})]})]}),e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-6",children:[e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.ticketsByStatus")}),e.jsx("div",{className:"space-y-3",children:P.map(a=>{const d=P.reduce((b,f)=>b+f.count,0),h=d>0?a.count/d*100:0;return e.jsxs("div",{className:"flex items-center gap-3",children:[e.jsx("div",{className:"w-24 text-sm",children:a.status}),e.jsx("div",{className:"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full rounded-full transition-all duration-500",style:{width:`${h}%`,backgroundColor:ne[a.status]||"#6b7280"}})}),e.jsx("div",{className:"w-16 text-right text-sm font-medium",children:a.count})]},a.status)})})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.activeTicketsByPriority")}),e.jsx("div",{className:"space-y-3",children:D.map(a=>{const d=D.reduce((b,f)=>b+f.count,0),h=d>0?a.count/d*100:0;return e.jsxs("div",{className:"flex items-center gap-3",children:[e.jsx("div",{className:"w-24 text-sm",children:a.priority}),e.jsx("div",{className:"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full rounded-full transition-all duration-500",style:{width:`${h}%`,backgroundColor:re[a.priority]||"#6b7280"}})}),e.jsx("div",{className:"w-16 text-right text-sm font-medium",children:a.count})]},a.priority)})})]})]}),e.jsxs("div",{className:"grid grid-cols-1 lg:grid-cols-2 gap-6",children:[e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.slaPerformance")}),u&&e.jsxs("div",{className:"grid grid-cols-2 gap-4",children:[e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsxs("div",{className:`text-3xl font-bold ${J(u.compliancePercentage)}`,children:[u.compliancePercentage.toFixed(1),"%"]}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.complianceRate")})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold",children:u.ticketsWithinSla}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.withinSla")})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold text-[var(--error-text)]",children:u.ticketsBreached}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.breached")})]}),e.jsxs("div",{className:"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsxs("div",{className:"flex justify-between text-sm",children:[e.jsxs("span",{children:[s("dashboard.avgResponse"),":"]}),e.jsx("span",{className:"font-medium",children:M(u.averageResponseMinutes)})]}),e.jsxs("div",{className:"flex justify-between text-sm",children:[e.jsxs("span",{children:[s("dashboard.avgResolution"),":"]}),e.jsx("span",{className:"font-medium",children:M(u.averageResolutionMinutes)})]})]})]})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.customerSatisfaction")}),g&&e.jsxs("div",{className:"grid grid-cols-2 gap-4",children:[e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:`text-3xl font-bold ${Q(g.averageRating)}`,children:g.averageRating.toFixed(1)}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.averageRating")}),e.jsx("div",{className:"flex justify-center mt-1",children:[1,2,3,4,5].map(a=>e.jsx(r.Star,{className:`w-4 h-4 ${a<=Math.round(g.averageRating)?"text-[var(--warning-text)] fill-[var(--warning-text)]":"text-[var(--text-muted)]"}`},a))})]}),e.jsxs("div",{className:"text-center p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-3xl font-bold",children:g.totalResponses}),e.jsx("div",{className:"text-sm text-[var(--text-secondary)]",children:s("dashboard.totalResponses")})]}),e.jsxs("div",{className:"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg",children:[e.jsx("div",{className:"text-sm font-medium mb-2",children:s("dashboard.ratingDistribution")}),e.jsx("div",{className:"space-y-1",children:[5,4,3,2,1].map(a=>{const d=g.ratingDistribution[a]||0,h=g.totalResponses>0?d/g.totalResponses*100:0;return e.jsxs("div",{className:"flex items-center gap-2 text-sm",children:[e.jsx("span",{className:"w-4",children:a}),e.jsx(r.Star,{className:"w-3 h-3 text-[var(--warning-text)] fill-[var(--warning-text)]"}),e.jsx("div",{className:"flex-1 h-3 bg-[var(--bg-primary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full bg-[var(--warning-text)] rounded-full",style:{width:`${h}%`}})}),e.jsx("span",{className:"w-8 text-right text-xs",children:d})]},a)})})]})]})]})]}),e.jsxs("div",{className:"card p-4",children:[e.jsx("h3",{className:"font-semibold mb-4",children:s("dashboard.ticketTrends",{period:x})}),e.jsx("div",{className:"h-64",children:e.jsx(le,{data:F,t:s})})]}),e.jsxs("div",{className:"card p-4",children:[e.jsxs("h3",{className:"font-semibold mb-4 flex items-center gap-2",children:[e.jsx(r.Users,{className:"w-5 h-5"}),s("dashboard.agentWorkload")]}),C.length>0?e.jsx("div",{className:"overflow-x-auto",children:e.jsxs("table",{className:"w-full",children:[e.jsx("thead",{children:e.jsxs("tr",{className:"border-b border-[var(--border-color)]",children:[e.jsx("th",{className:"text-left p-3 font-medium",children:s("dashboard.agent")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.total")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.open")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.inProgress")}),e.jsx("th",{className:"text-center p-3 font-medium",children:s("dashboard.onHold")}),e.jsx("th",{className:"text-left p-3 font-medium",children:s("dashboard.load")})]})}),e.jsx("tbody",{children:C.map(a=>{const d=Math.max(...C.map(b=>b.totalAssigned)),h=d>0?a.totalAssigned/d*100:0;return e.jsxs("tr",{className:"border-b border-[var(--border-color)]",children:[e.jsxs("td",{className:"p-3",children:[e.jsx("div",{className:"font-medium",children:a.name}),e.jsx("div",{className:"text-xs text-[var(--text-secondary)]",children:a.email})]}),e.jsx("td",{className:"text-center p-3 font-semibold",children:a.totalAssigned}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm",children:a.openCount})}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm",children:a.inProgressCount})}),e.jsx("td",{className:"text-center p-3",children:e.jsx("span",{className:"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm",children:a.onHoldCount})}),e.jsx("td",{className:"p-3 w-32",children:e.jsx("div",{className:"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden",children:e.jsx("div",{className:"h-full bg-[var(--info-text)] rounded-full",style:{width:`${h}%`}})})})]},a.userId)})})]})}):e.jsx("div",{className:"text-center py-8 text-[var(--text-secondary)]",children:s("dashboard.noAgentsAssigned")})]})]})}function j({title:s,value:l,icon:o,color:t,subtitle:m,trend:p}){const k={blue:"bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]",green:"bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]",yellow:"bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]",red:"bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]"};return e.jsxs("div",{className:`card p-4 border ${k[t]}`,children:[e.jsxs("div",{className:"flex items-center justify-between mb-2",children:[e.jsx("span",{className:"text-sm font-medium opacity-80",children:s}),o]}),e.jsx("div",{className:"text-2xl font-bold",children:l}),m&&e.jsx("div",{className:"text-xs opacity-70 mt-1",children:m}),p&&e.jsxs("div",{className:`flex items-center gap-1 mt-1 text-xs ${p.isUp?"text-[var(--success-text)]":"text-[var(--error-text)]"}`,children:[p.isUp?e.jsx(r.ArrowUp,{className:"w-3 h-3"}):e.jsx(r.ArrowDown,{className:"w-3 h-3"}),p.value,"%"]})]})}function le({data:s,t:l}){if(s.length===0)return e.jsx("div",{className:"flex items-center justify-center h-full text-[var(--text-secondary)]",children:l("dashboard.noTrendData")});const o=Math.max(...s.flatMap(t=>[t.created,t.resolved]),1);return e.jsxs("div",{className:"flex flex-col h-full",children:[e.jsxs("div",{className:"flex items-center gap-4 mb-4",children:[e.jsxs("div",{className:"flex items-center gap-2",children:[e.jsx("div",{className:"w-3 h-3 rounded bg-[var(--info-text)]"}),e.jsx("span",{className:"text-sm",children:l("dashboard.created")})]}),e.jsxs("div",{className:"flex items-center gap-2",children:[e.jsx("div",{className:"w-3 h-3 rounded bg-[var(--success-text)]"}),e.jsx("span",{className:"text-sm",children:l("dashboard.resolved")})]})]}),e.jsx("div",{className:"flex-1 flex items-end gap-1 overflow-x-auto pb-4",children:s.map(t=>e.jsxs("div",{className:"flex-1 min-w-[20px] flex gap-0.5",children:[e.jsx("div",{className:"flex-1 bg-[var(--info-text)] rounded-t transition-all duration-300 hover:opacity-80",style:{height:`${t.created/o*100}%`,minHeight:t.created>0?"4px":"0"},title:`Created: ${t.created}`}),e.jsx("div",{className:"flex-1 bg-[var(--success-text)] rounded-t transition-all duration-300 hover:opacity-80",style:{height:`${t.resolved/o*100}%`,minHeight:t.resolved>0?"4px":"0"},title:`Resolved: ${t.resolved}`})]},`${t.date}`))}),e.jsxs("div",{className:"flex justify-between text-xs text-[var(--text-secondary)] mt-2",children:[e.jsx("span",{children:s[0]&&new Date(s[0].date).toLocaleDateString()}),e.jsx("span",{children:s.at(-1)&&new Date(s.at(-1).date).toLocaleDateString()})]})]})}function M(s){if(s<60)return`${Math.round(s)}m`;const l=Math.floor(s/60),o=Math.round(s%60);if(l<24)return o>0?`${l}h ${o}m`:`${l}h`;const t=Math.floor(l/24),m=l%24;return m>0?`${t}d ${m}h`:`${t}d`}exports.DashboardPage=ce;
2
+ //# sourceMappingURL=DashboardPage-Cq5adDjP.js.map
@@ -1 +1 @@
1
- {"version":3,"file":"DashboardPage-BT5kFaQA.js","sources":["../../src/pages/platform/support/DashboardPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useNavigate } from 'react-router-dom';\r\nimport { useTranslation } from 'react-i18next';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport {\r\n LayoutDashboard,\r\n Headphones,\r\n Clock,\r\n AlertTriangle,\r\n TrendingUp,\r\n Users,\r\n Star,\r\n CheckCircle,\r\n XCircle,\r\n ArrowUp,\r\n ArrowDown,\r\n Loader2,\r\n RefreshCw,\r\n ExternalLink,\r\n Info,\r\n} from 'lucide-react';\r\nimport { PageHeader } from '@/components/ui/PageHeader';\r\nimport { useAuth } from '@/contexts/AuthContext';\r\nimport { useTenant } from '@/contexts/TenantContext';\r\nimport { useTicketingProvider } from '@/hooks/useTicketingProvider';\r\nimport { supportApi, type GlpiSyncStatsDto } from '@/services/api/ticketApi';\r\nimport { ticketingApi } from '@/services/api/ticketingApi';\r\nimport {\r\n dashboardApi,\r\n slaApi,\r\n type DashboardOverviewDto,\r\n type StatusCountDto,\r\n type PriorityCountDto,\r\n type AgentWorkloadDto,\r\n type TrendDataDto,\r\n type SatisfactionStatsDto,\r\n type SlaComplianceDto,\r\n type TicketSlaDto,\r\n} from '@/services/api/supportApi';\r\n\r\nconst priorityColors: Record<string, string> = {\r\n Low: 'var(--info-text)',\r\n Medium: 'var(--warning-text)',\r\n High: 'var(--warning-text)',\r\n Critical: 'var(--error-text)',\r\n};\r\n\r\nconst statusColors: Record<string, string> = {\r\n Open: 'var(--warning-text)',\r\n InProgress: 'var(--info-text)',\r\n OnHold: 'var(--warning-text)',\r\n Resolved: 'var(--success-text)',\r\n Closed: 'var(--text-secondary)',\r\n Rejected: 'var(--error-text)',\r\n};\r\n\r\nexport function DashboardPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const navigate = useNavigate();\r\n const { hasPermission } = useAuth();\r\n const { isGlpi, glpiBaseUrl } = useTicketingProvider();\r\n const { currentTenant } = useTenant();\r\n const [loading, setLoading] = useState(true);\r\n const [refreshing, setRefreshing] = useState(false);\r\n const [period, setPeriod] = useState(30);\r\n\r\n // Permission checks\r\n const canViewSla = hasPermission('support.sla.read');\r\n\r\n // Data states\r\n const [overview, setOverview] = useState<DashboardOverviewDto | null>(null);\r\n const [statusData, setStatusData] = useState<StatusCountDto[]>([]);\r\n const [priorityData, setPriorityData] = useState<PriorityCountDto[]>([]);\r\n const [agentWorkload, setAgentWorkload] = useState<AgentWorkloadDto[]>([]);\r\n const [trends, setTrends] = useState<TrendDataDto[]>([]);\r\n const [satisfaction, setSatisfaction] = useState<SatisfactionStatsDto | null>(null);\r\n const [slaCompliance, setSlaCompliance] = useState<SlaComplianceDto | null>(null);\r\n const [breachedTickets, setBreachedTickets] = useState<TicketSlaDto[]>([]);\r\n const [approachingBreach, setApproachingBreach] = useState<TicketSlaDto[]>([]);\r\n const [glpiSyncStats, setGlpiSyncStats] = useState<GlpiSyncStatsDto | null>(null);\r\n const [syncing, setSyncing] = useState(false);\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n const [\r\n overviewRes,\r\n statusRes,\r\n priorityRes,\r\n workloadRes,\r\n trendsRes,\r\n satisfactionRes,\r\n slaRes,\r\n ] = await Promise.all([\r\n dashboardApi.getOverview(period),\r\n dashboardApi.getByStatus(),\r\n dashboardApi.getByPriority(),\r\n dashboardApi.getAgentWorkload(),\r\n dashboardApi.getTrends(period),\r\n dashboardApi.getSatisfactionStats(period),\r\n dashboardApi.getSlaCompliance(period),\r\n ]);\r\n\r\n setOverview(overviewRes);\r\n setStatusData(statusRes);\r\n setPriorityData(priorityRes);\r\n setAgentWorkload(workloadRes);\r\n setTrends(trendsRes);\r\n setSatisfaction(satisfactionRes);\r\n setSlaCompliance(slaRes);\r\n\r\n // Load GLPI sync stats if GLPI is provider\r\n if (isGlpi) {\r\n try {\r\n const syncStats = await supportApi.tickets.getGlpiSyncStats();\r\n setGlpiSyncStats(syncStats);\r\n } catch {\r\n // Sync stats are optional\r\n }\r\n }\r\n\r\n // SLA detail endpoints require support.sla.read permission\r\n if (canViewSla) {\r\n const [breachedRes, approachingRes] = await Promise.all([\r\n slaApi.getBreachedTickets(),\r\n slaApi.getTicketsApproachingBreach(60),\r\n ]);\r\n setBreachedTickets(breachedRes);\r\n setApproachingBreach(approachingRes);\r\n }\r\n } catch (error) {\r\n console.error('Failed to load dashboard data:', error);\r\n } finally {\r\n setLoading(false);\r\n setRefreshing(false);\r\n }\r\n }, [period, canViewSla, isGlpi]);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleRefresh = () => {\r\n setRefreshing(true);\r\n loadData();\r\n };\r\n\r\n const handleTriggerSync = async () => {\r\n if (!currentTenant?.id || syncing) return;\r\n setSyncing(true);\r\n try {\r\n await ticketingApi.triggerSync(currentTenant.id);\r\n // Reload data after sync\r\n await loadData();\r\n } catch {\r\n // Error handled silently\r\n } finally {\r\n setSyncing(false);\r\n }\r\n };\r\n\r\n if (loading) {\r\n return (\r\n <div className=\"flex items-center justify-center min-h-[400px]\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n );\r\n }\r\n\r\n const getComplianceColor = (percentage: number) => {\r\n if (percentage >= 95) return 'text-[var(--success-text)]';\r\n if (percentage >= 80) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n const getRatingColor = (rating: number) => {\r\n if (rating >= 4) return 'text-[var(--success-text)]';\r\n if (rating >= 3) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('dashboard.title', 'Dashboard') }\r\n ]}\r\n />\r\n\r\n {/* Header */}\r\n <PageHeader\r\n title={t('dashboard.title')}\r\n subtitle={t('dashboard.subtitle')}\r\n icon={<LayoutDashboard className=\"w-6 h-6\" />}\r\n actions={\r\n <>\r\n <select\r\n value={period}\r\n onChange={(e) => setPeriod(Number(e.target.value))}\r\n className=\"input\"\r\n >\r\n <option value={7}>{t('dashboard.period7')}</option>\r\n <option value={30}>{t('dashboard.period30')}</option>\r\n <option value={90}>{t('dashboard.period90')}</option>\r\n </select>\r\n <button\r\n onClick={handleRefresh}\r\n disabled={refreshing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${refreshing ? 'animate-spin' : ''}`} />\r\n {t('dashboard.refresh')}\r\n </button>\r\n </>\r\n }\r\n />\r\n\r\n {/* GLPI Provider Banner */}\r\n {isGlpi && (\r\n <div className=\"flex items-center gap-3 p-4 rounded-lg bg-[var(--info-bg)] border border-[var(--info-border)] text-[var(--info-text)]\">\r\n <Info className=\"w-5 h-5 flex-shrink-0\" />\r\n <div className=\"flex-1\">\r\n <p className=\"font-medium\">{t('glpi.managedByGlpi')}</p>\r\n <p className=\"text-sm opacity-80\">{t('glpi.dashboardSyncInfo')}</p>\r\n </div>\r\n {glpiBaseUrl && (\r\n <a\r\n href={glpiBaseUrl}\r\n target=\"_blank\"\r\n rel=\"noopener noreferrer\"\r\n className=\"btn btn-secondary flex items-center gap-2 text-sm\"\r\n >\r\n <ExternalLink className=\"w-4 h-4\" />\r\n {t('glpi.openGlpi')}\r\n </a>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* GLPI Sync Status */}\r\n {isGlpi && glpiSyncStats && (\r\n <div className=\"card p-4 space-y-4\">\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h3 className=\"font-semibold flex items-center gap-2\">\r\n <RefreshCw className=\"w-5 h-5\" />\r\n {t('glpi.sync.title', 'GLPI Sync Status')}\r\n </h3>\r\n <p className=\"text-sm text-[var(--text-secondary)]\">{t('glpi.sync.subtitle', 'Synchronization overview with GLPI')}</p>\r\n </div>\r\n <button\r\n onClick={handleTriggerSync}\r\n disabled={syncing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${syncing ? 'animate-spin' : ''}`} />\r\n {syncing ? t('glpi.sync.syncing', 'Syncing...') : t('glpi.sync.triggerSync', 'Sync Now')}\r\n </button>\r\n </div>\r\n\r\n <div className=\"grid grid-cols-2 md:grid-cols-4 gap-4\">\r\n <div className=\"card p-4 text-center border bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.totalMappedTickets}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.totalSynced', 'Total Synced')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsSyncedOk}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncSuccess', 'Successful')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsWithSyncErrors}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncErrors', 'Errors')}</div>\r\n </div>\r\n <div className={`card p-4 text-center border ${glpiSyncStats.successRate >= 90 ? 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]' : 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]'}`}>\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.successRate}%</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.successRate', 'Success Rate')}</div>\r\n </div>\r\n </div>\r\n\r\n <div className=\"flex items-center gap-6 text-sm text-[var(--text-secondary)]\">\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.lastSync', 'Last Sync')}:</span>{' '}\r\n {glpiSyncStats.lastSyncAt\r\n ? new Date(glpiSyncStats.lastSyncAt).toLocaleString()\r\n : t('glpi.sync.never', 'Never')}\r\n </div>\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.syncInterval', 'Interval')}:</span>{' '}\r\n {t('glpi.sync.everyNMinutes', 'Every {{n}} min', { n: glpiSyncStats.syncIntervalMinutes })}\r\n </div>\r\n <div>\r\n <span className={`px-2 py-0.5 rounded text-xs font-medium ${glpiSyncStats.syncEnabled ? 'bg-[var(--success-bg)] text-[var(--success-text)]' : 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]'}`}>\r\n {glpiSyncStats.syncEnabled ? t('glpi.sync.enabled', 'Enabled') : t('glpi.sync.disabled', 'Disabled')}\r\n </span>\r\n </div>\r\n </div>\r\n\r\n {glpiSyncStats.lastSyncError && (\r\n <div className=\"p-3 rounded-lg bg-[var(--error-bg)] border border-[var(--error-border)]\">\r\n <p className=\"text-sm font-medium text-[var(--error-text)]\">{t('glpi.sync.lastError', 'Last Sync Error')}</p>\r\n <p className=\"text-sm text-[var(--error-text)] opacity-80 mt-1\">{glpiSyncStats.lastSyncError}</p>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* KPI Cards */}\r\n <div className=\"grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4\">\r\n <KpiCard\r\n title={t('dashboard.totalTickets')}\r\n value={overview?.totalTickets ?? 0}\r\n icon={<Headphones className=\"w-5 h-5\" />}\r\n color=\"blue\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.newTickets')}\r\n value={overview?.newTickets ?? 0}\r\n icon={<TrendingUp className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.openTickets')}\r\n value={overview?.openTickets ?? 0}\r\n icon={<Clock className=\"w-5 h-5\" />}\r\n color=\"yellow\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.resolvedTickets')}\r\n value={overview?.resolvedTickets ?? 0}\r\n icon={<CheckCircle className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.slaCompliance')}\r\n value={`${overview?.slaCompliancePercentage?.toFixed(1) ?? 0}%`}\r\n icon={<AlertTriangle className=\"w-5 h-5\" />}\r\n color={(overview?.slaCompliancePercentage ?? 0) >= 90 ? 'green' : 'red'}\r\n />\r\n <KpiCard\r\n title={t('dashboard.avgSatisfaction')}\r\n value={`${overview?.averageSatisfaction?.toFixed(1) ?? 0}/5`}\r\n icon={<Star className=\"w-5 h-5\" />}\r\n color={(overview?.averageSatisfaction ?? 0) >= 4 ? 'green' : 'yellow'}\r\n />\r\n </div>\r\n\r\n {/* SLA Alerts - only visible with support.sla.read permission */}\r\n {canViewSla && (breachedTickets.length > 0 || approachingBreach.length > 0) && (\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-4\">\r\n {breachedTickets.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--error-border)]\">\r\n <h3 className=\"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3\">\r\n <XCircle className=\"w-5 h-5\" />\r\n {t('dashboard.slaBreached')} ({breachedTickets.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {breachedTickets.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--error-text)] font-medium\">\r\n {ticket.responseBreached && 'Response'}{' '}\r\n {ticket.resolutionBreached && 'Resolution'}\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n\r\n {approachingBreach.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--warning-border)]\">\r\n <h3 className=\"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3\">\r\n <AlertTriangle className=\"w-5 h-5\" />\r\n {t('dashboard.approachingBreach')} ({approachingBreach.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {approachingBreach.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--warning-text)] font-medium\">\r\n {Math.round(ticket.responseSlaPercentage)}% Response\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* Charts Row */}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/* Status Distribution */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketsByStatus')}</h3>\r\n <div className=\"space-y-3\">\r\n {statusData.map((item) => {\r\n const total = statusData.reduce((sum, s) => sum + s.count, 0);\r\n const percentage = total > 0 ? (item.count / total) * 100 : 0;\r\n return (\r\n <div key={item.status} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.status}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: statusColors[item.status] || '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n\r\n {/* Priority Distribution */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.activeTicketsByPriority')}</h3>\r\n <div className=\"space-y-3\">\r\n {priorityData.map((item) => {\r\n const total = priorityData.reduce((sum, p) => sum + p.count, 0);\r\n const percentage = total > 0 ? (item.count / total) * 100 : 0;\r\n return (\r\n <div key={item.priority} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.priority}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: priorityColors[item.priority] || '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n\r\n {/* SLA & Satisfaction Row */}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/* SLA Compliance */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.slaPerformance')}</h3>\r\n {slaCompliance && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getComplianceColor(slaCompliance.compliancePercentage)}`}>\r\n {slaCompliance.compliancePercentage.toFixed(1)}%\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.complianceRate')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{slaCompliance.ticketsWithinSla}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.withinSla')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold text-[var(--error-text)]\">{slaCompliance.ticketsBreached}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.breached')}</div>\r\n </div>\r\n <div className=\"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResponse')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResponseMinutes)}</span>\r\n </div>\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResolution')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResolutionMinutes)}</span>\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n\r\n {/* Satisfaction */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.customerSatisfaction')}</h3>\r\n {satisfaction && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getRatingColor(satisfaction.averageRating)}`}>\r\n {satisfaction.averageRating.toFixed(1)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.averageRating')}</div>\r\n <div className=\"flex justify-center mt-1\">\r\n {[1, 2, 3, 4, 5].map((star) => (\r\n <Star\r\n key={star}\r\n className={`w-4 h-4 ${star <= Math.round(satisfaction.averageRating)\r\n ? 'text-[var(--warning-text)] fill-[var(--warning-text)]'\r\n : 'text-[var(--text-muted)]'\r\n }`}\r\n />\r\n ))}\r\n </div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{satisfaction.totalResponses}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.totalResponses')}</div>\r\n </div>\r\n <div className=\"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-sm font-medium mb-2\">{t('dashboard.ratingDistribution')}</div>\r\n <div className=\"space-y-1\">\r\n {[5, 4, 3, 2, 1].map((rating) => {\r\n const count = satisfaction.ratingDistribution[rating] || 0;\r\n const percentage =\r\n satisfaction.totalResponses > 0\r\n ? (count / satisfaction.totalResponses) * 100\r\n : 0;\r\n return (\r\n <div key={rating} className=\"flex items-center gap-2 text-sm\">\r\n <span className=\"w-4\">{rating}</span>\r\n <Star className=\"w-3 h-3 text-[var(--warning-text)] fill-[var(--warning-text)]\" />\r\n <div className=\"flex-1 h-3 bg-[var(--bg-primary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--warning-text)] rounded-full\"\r\n style={{ width: `${percentage}%` }}\r\n />\r\n </div>\r\n <span className=\"w-8 text-right text-xs\">{count}</span>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n\r\n {/* Trends Chart */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketTrends', { period })}</h3>\r\n <div className=\"h-64\">\r\n <TrendChart data={trends} t={t} />\r\n </div>\r\n </div>\r\n\r\n {/* Agent Workload */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4 flex items-center gap-2\">\r\n <Users className=\"w-5 h-5\" />\r\n {t('dashboard.agentWorkload')}\r\n </h3>\r\n {agentWorkload.length > 0 ? (\r\n <div className=\"overflow-x-auto\">\r\n <table className=\"w-full\">\r\n <thead>\r\n <tr className=\"border-b border-[var(--border-color)]\">\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.agent')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.total')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.open')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.inProgress')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.onHold')}</th>\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.load')}</th>\r\n </tr>\r\n </thead>\r\n <tbody>\r\n {agentWorkload.map((agent) => {\r\n const maxLoad = Math.max(...agentWorkload.map((a) => a.totalAssigned));\r\n const loadPercentage = maxLoad > 0 ? (agent.totalAssigned / maxLoad) * 100 : 0;\r\n return (\r\n <tr key={agent.userId} className=\"border-b border-[var(--border-color)]\">\r\n <td className=\"p-3\">\r\n <div className=\"font-medium\">{agent.name}</div>\r\n <div className=\"text-xs text-[var(--text-secondary)]\">{agent.email}</div>\r\n </td>\r\n <td className=\"text-center p-3 font-semibold\">{agent.totalAssigned}</td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.openCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.inProgressCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.onHoldCount}\r\n </span>\r\n </td>\r\n <td className=\"p-3 w-32\">\r\n <div className=\"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--info-text)] rounded-full\"\r\n style={{ width: `${loadPercentage}%` }}\r\n />\r\n </div>\r\n </td>\r\n </tr>\r\n );\r\n })}\r\n </tbody>\r\n </table>\r\n </div>\r\n ) : (\r\n <div className=\"text-center py-8 text-[var(--text-secondary)]\">\r\n {t('dashboard.noAgentsAssigned')}\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n );\r\n}\r\n\r\n// KPI Card Component\r\nfunction KpiCard({\r\n title,\r\n value,\r\n icon,\r\n color,\r\n subtitle,\r\n trend,\r\n}: {\r\n title: string;\r\n value: string | number;\r\n icon: React.ReactNode;\r\n color: 'blue' | 'green' | 'yellow' | 'red';\r\n subtitle?: string;\r\n trend?: { value: number; isUp: boolean };\r\n}) {\r\n const colorClasses = {\r\n blue: 'bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]',\r\n green: 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]',\r\n yellow: 'bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]',\r\n red: 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]',\r\n };\r\n\r\n return (\r\n <div className={`card p-4 border ${colorClasses[color]}`}>\r\n <div className=\"flex items-center justify-between mb-2\">\r\n <span className=\"text-sm font-medium opacity-80\">{title}</span>\r\n {icon}\r\n </div>\r\n <div className=\"text-2xl font-bold\">{value}</div>\r\n {subtitle && <div className=\"text-xs opacity-70 mt-1\">{subtitle}</div>}\r\n {trend && (\r\n <div className={`flex items-center gap-1 mt-1 text-xs ${trend.isUp ? 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+ {"version":3,"file":"DashboardPage-Cq5adDjP.js","sources":["../../src/pages/platform/support/DashboardPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useNavigate } from 'react-router-dom';\r\nimport { useTranslation } from 'react-i18next';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport {\r\n LayoutDashboard,\r\n Headphones,\r\n Clock,\r\n AlertTriangle,\r\n TrendingUp,\r\n Users,\r\n Star,\r\n CheckCircle,\r\n XCircle,\r\n ArrowUp,\r\n ArrowDown,\r\n Loader2,\r\n RefreshCw,\r\n ExternalLink,\r\n Info,\r\n} from 'lucide-react';\r\nimport { PageHeader } from '@/components/ui/PageHeader';\r\nimport { useAuth } from '@/contexts/AuthContext';\r\nimport { useTenant } from '@/contexts/TenantContext';\r\nimport { useTicketingProvider } from '@/hooks/useTicketingProvider';\r\nimport { supportApi, type GlpiSyncStatsDto } from '@/services/api/ticketApi';\r\nimport { ticketingApi } from '@/services/api/ticketingApi';\r\nimport {\r\n dashboardApi,\r\n slaApi,\r\n type DashboardOverviewDto,\r\n type StatusCountDto,\r\n type PriorityCountDto,\r\n type AgentWorkloadDto,\r\n type TrendDataDto,\r\n type SatisfactionStatsDto,\r\n type SlaComplianceDto,\r\n type TicketSlaDto,\r\n} from '@/services/api/supportApi';\r\n\r\nconst priorityColors: Record<string, string> = {\r\n Low: 'var(--info-text)',\r\n Medium: 'var(--warning-text)',\r\n High: 'var(--warning-text)',\r\n Critical: 'var(--error-text)',\r\n};\r\n\r\nconst statusColors: Record<string, string> = {\r\n Open: 'var(--warning-text)',\r\n InProgress: 'var(--info-text)',\r\n OnHold: 'var(--warning-text)',\r\n Resolved: 'var(--success-text)',\r\n Closed: 'var(--text-secondary)',\r\n Rejected: 'var(--error-text)',\r\n};\r\n\r\nexport function DashboardPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const navigate = useNavigate();\r\n const { hasPermission } = useAuth();\r\n const { isGlpi, glpiBaseUrl } = useTicketingProvider();\r\n const { currentTenant } = useTenant();\r\n const [loading, setLoading] = useState(true);\r\n const [refreshing, setRefreshing] = useState(false);\r\n const [period, setPeriod] = useState(30);\r\n\r\n // Permission checks\r\n const canViewSla = hasPermission('support.sla.read');\r\n\r\n // Data states\r\n const [overview, setOverview] = useState<DashboardOverviewDto | null>(null);\r\n const [statusData, setStatusData] = useState<StatusCountDto[]>([]);\r\n const [priorityData, setPriorityData] = useState<PriorityCountDto[]>([]);\r\n const [agentWorkload, setAgentWorkload] = useState<AgentWorkloadDto[]>([]);\r\n const [trends, setTrends] = useState<TrendDataDto[]>([]);\r\n const [satisfaction, setSatisfaction] = useState<SatisfactionStatsDto | null>(null);\r\n const [slaCompliance, setSlaCompliance] = useState<SlaComplianceDto | null>(null);\r\n const [breachedTickets, setBreachedTickets] = useState<TicketSlaDto[]>([]);\r\n const [approachingBreach, setApproachingBreach] = useState<TicketSlaDto[]>([]);\r\n const [glpiSyncStats, setGlpiSyncStats] = useState<GlpiSyncStatsDto | null>(null);\r\n const [syncing, setSyncing] = useState(false);\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n const [\r\n overviewRes,\r\n statusRes,\r\n priorityRes,\r\n workloadRes,\r\n trendsRes,\r\n satisfactionRes,\r\n slaRes,\r\n ] = await Promise.all([\r\n dashboardApi.getOverview(period),\r\n dashboardApi.getByStatus(),\r\n dashboardApi.getByPriority(),\r\n dashboardApi.getAgentWorkload(),\r\n dashboardApi.getTrends(period),\r\n dashboardApi.getSatisfactionStats(period),\r\n dashboardApi.getSlaCompliance(period),\r\n ]);\r\n\r\n setOverview(overviewRes);\r\n setStatusData(statusRes);\r\n setPriorityData(priorityRes);\r\n setAgentWorkload(workloadRes);\r\n setTrends(trendsRes);\r\n setSatisfaction(satisfactionRes);\r\n setSlaCompliance(slaRes);\r\n\r\n // Load GLPI sync stats if GLPI is provider\r\n if (isGlpi) {\r\n try {\r\n const syncStats = await supportApi.tickets.getGlpiSyncStats();\r\n setGlpiSyncStats(syncStats);\r\n } catch {\r\n // Sync stats are optional\r\n }\r\n }\r\n\r\n // SLA detail endpoints require support.sla.read permission\r\n if (canViewSla) {\r\n const [breachedRes, approachingRes] = await Promise.all([\r\n slaApi.getBreachedTickets(),\r\n slaApi.getTicketsApproachingBreach(60),\r\n ]);\r\n setBreachedTickets(breachedRes);\r\n setApproachingBreach(approachingRes);\r\n }\r\n } catch (error) {\r\n console.error('Failed to load dashboard data:', error);\r\n } finally {\r\n setLoading(false);\r\n setRefreshing(false);\r\n }\r\n }, [period, canViewSla, isGlpi]);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleRefresh = () => {\r\n setRefreshing(true);\r\n loadData();\r\n };\r\n\r\n const handleTriggerSync = async () => {\r\n if (!currentTenant?.id || syncing) return;\r\n setSyncing(true);\r\n try {\r\n await ticketingApi.triggerSync(currentTenant.id);\r\n // Reload data after sync\r\n await loadData();\r\n } catch {\r\n // Error handled silently\r\n } finally {\r\n setSyncing(false);\r\n }\r\n };\r\n\r\n if (loading) {\r\n return (\r\n <div className=\"flex items-center justify-center min-h-[400px]\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n );\r\n }\r\n\r\n const getComplianceColor = (percentage: number) => {\r\n if (percentage >= 95) return 'text-[var(--success-text)]';\r\n if (percentage >= 80) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n const getRatingColor = (rating: number) => {\r\n if (rating >= 4) return 'text-[var(--success-text)]';\r\n if (rating >= 3) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('dashboard.title', 'Dashboard') }\r\n ]}\r\n />\r\n\r\n {/* Header */}\r\n <PageHeader\r\n title={t('dashboard.title')}\r\n subtitle={t('dashboard.subtitle')}\r\n icon={<LayoutDashboard className=\"w-6 h-6\" />}\r\n actions={\r\n <>\r\n <select\r\n value={period}\r\n onChange={(e) => setPeriod(Number(e.target.value))}\r\n className=\"input\"\r\n >\r\n <option value={7}>{t('dashboard.period7')}</option>\r\n <option value={30}>{t('dashboard.period30')}</option>\r\n <option value={90}>{t('dashboard.period90')}</option>\r\n </select>\r\n <button\r\n onClick={handleRefresh}\r\n disabled={refreshing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${refreshing ? 'animate-spin' : ''}`} />\r\n {t('dashboard.refresh')}\r\n </button>\r\n </>\r\n }\r\n />\r\n\r\n {/* GLPI Provider Banner */}\r\n {isGlpi && (\r\n <div className=\"flex items-center gap-3 p-4 rounded-lg bg-[var(--info-bg)] border border-[var(--info-border)] text-[var(--info-text)]\">\r\n <Info className=\"w-5 h-5 flex-shrink-0\" />\r\n <div className=\"flex-1\">\r\n <p className=\"font-medium\">{t('glpi.managedByGlpi')}</p>\r\n <p className=\"text-sm opacity-80\">{t('glpi.dashboardSyncInfo')}</p>\r\n </div>\r\n {glpiBaseUrl && (\r\n <a\r\n href={glpiBaseUrl}\r\n target=\"_blank\"\r\n rel=\"noopener noreferrer\"\r\n className=\"btn btn-secondary flex items-center gap-2 text-sm\"\r\n >\r\n <ExternalLink className=\"w-4 h-4\" />\r\n {t('glpi.openGlpi')}\r\n </a>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* GLPI Sync Status */}\r\n {isGlpi && glpiSyncStats && (\r\n <div className=\"card p-4 space-y-4\">\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h3 className=\"font-semibold flex items-center gap-2\">\r\n <RefreshCw className=\"w-5 h-5\" />\r\n {t('glpi.sync.title', 'GLPI Sync Status')}\r\n </h3>\r\n <p className=\"text-sm text-[var(--text-secondary)]\">{t('glpi.sync.subtitle', 'Synchronization overview with GLPI')}</p>\r\n </div>\r\n <button\r\n onClick={handleTriggerSync}\r\n disabled={syncing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${syncing ? 'animate-spin' : ''}`} />\r\n {syncing ? t('glpi.sync.syncing', 'Syncing...') : t('glpi.sync.triggerSync', 'Sync Now')}\r\n </button>\r\n </div>\r\n\r\n <div className=\"grid grid-cols-2 md:grid-cols-4 gap-4\">\r\n <div className=\"card p-4 text-center border bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.totalMappedTickets}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.totalSynced', 'Total Synced')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsSyncedOk}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncSuccess', 'Successful')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsWithSyncErrors}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncErrors', 'Errors')}</div>\r\n </div>\r\n <div className={`card p-4 text-center border ${glpiSyncStats.successRate >= 90 ? 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]' : 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]'}`}>\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.successRate}%</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.successRate', 'Success Rate')}</div>\r\n </div>\r\n </div>\r\n\r\n <div className=\"flex items-center gap-6 text-sm text-[var(--text-secondary)]\">\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.lastSync', 'Last Sync')}:</span>{' '}\r\n {glpiSyncStats.lastSyncAt\r\n ? new Date(glpiSyncStats.lastSyncAt).toLocaleString()\r\n : t('glpi.sync.never', 'Never')}\r\n </div>\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.syncInterval', 'Interval')}:</span>{' '}\r\n {t('glpi.sync.everyNMinutes', 'Every {{n}} min', { n: glpiSyncStats.syncIntervalMinutes })}\r\n </div>\r\n <div>\r\n <span className={`px-2 py-0.5 rounded text-xs font-medium ${glpiSyncStats.syncEnabled ? 'bg-[var(--success-bg)] text-[var(--success-text)]' : 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]'}`}>\r\n {glpiSyncStats.syncEnabled ? t('glpi.sync.enabled', 'Enabled') : t('glpi.sync.disabled', 'Disabled')}\r\n </span>\r\n </div>\r\n </div>\r\n\r\n {glpiSyncStats.lastSyncError && (\r\n <div className=\"p-3 rounded-lg bg-[var(--error-bg)] border border-[var(--error-border)]\">\r\n <p className=\"text-sm font-medium text-[var(--error-text)]\">{t('glpi.sync.lastError', 'Last Sync Error')}</p>\r\n <p className=\"text-sm text-[var(--error-text)] opacity-80 mt-1\">{glpiSyncStats.lastSyncError}</p>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* KPI Cards */}\r\n <div className=\"grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4\">\r\n <KpiCard\r\n title={t('dashboard.totalTickets')}\r\n value={overview?.totalTickets ?? 0}\r\n icon={<Headphones className=\"w-5 h-5\" />}\r\n color=\"blue\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.newTickets')}\r\n value={overview?.newTickets ?? 0}\r\n icon={<TrendingUp className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.openTickets')}\r\n value={overview?.openTickets ?? 0}\r\n icon={<Clock className=\"w-5 h-5\" />}\r\n color=\"yellow\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.resolvedTickets')}\r\n value={overview?.resolvedTickets ?? 0}\r\n icon={<CheckCircle className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.slaCompliance')}\r\n value={`${overview?.slaCompliancePercentage?.toFixed(1) ?? 0}%`}\r\n icon={<AlertTriangle className=\"w-5 h-5\" />}\r\n color={(overview?.slaCompliancePercentage ?? 0) >= 90 ? 'green' : 'red'}\r\n />\r\n <KpiCard\r\n title={t('dashboard.avgSatisfaction')}\r\n value={`${overview?.averageSatisfaction?.toFixed(1) ?? 0}/5`}\r\n icon={<Star className=\"w-5 h-5\" />}\r\n color={(overview?.averageSatisfaction ?? 0) >= 4 ? 'green' : 'yellow'}\r\n />\r\n </div>\r\n\r\n {/* SLA Alerts - only visible with support.sla.read permission */}\r\n {canViewSla && (breachedTickets.length > 0 || approachingBreach.length > 0) && (\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-4\">\r\n {breachedTickets.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--error-border)]\">\r\n <h3 className=\"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3\">\r\n <XCircle className=\"w-5 h-5\" />\r\n {t('dashboard.slaBreached')} ({breachedTickets.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {breachedTickets.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--error-text)] font-medium\">\r\n {ticket.responseBreached && 'Response'}{' '}\r\n {ticket.resolutionBreached && 'Resolution'}\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n\r\n {approachingBreach.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--warning-border)]\">\r\n <h3 className=\"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3\">\r\n <AlertTriangle className=\"w-5 h-5\" />\r\n {t('dashboard.approachingBreach')} ({approachingBreach.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {approachingBreach.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--warning-text)] font-medium\">\r\n {Math.round(ticket.responseSlaPercentage)}% Response\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/* Charts Row */}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/* Status Distribution */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketsByStatus')}</h3>\r\n <div className=\"space-y-3\">\r\n {statusData.map((item) => {\r\n const total = statusData.reduce((sum, s) => sum + s.count, 0);\r\n const percentage = total > 0 ? (item.count / total) * 100 : 0;\r\n return (\r\n <div key={item.status} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.status}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: statusColors[item.status] || '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n\r\n {/* Priority Distribution */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.activeTicketsByPriority')}</h3>\r\n <div className=\"space-y-3\">\r\n {priorityData.map((item) => {\r\n const total = priorityData.reduce((sum, p) => sum + p.count, 0);\r\n const percentage = total > 0 ? (item.count / total) * 100 : 0;\r\n return (\r\n <div key={item.priority} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.priority}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: priorityColors[item.priority] || '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n\r\n {/* SLA & Satisfaction Row */}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/* SLA Compliance */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.slaPerformance')}</h3>\r\n {slaCompliance && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getComplianceColor(slaCompliance.compliancePercentage)}`}>\r\n {slaCompliance.compliancePercentage.toFixed(1)}%\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.complianceRate')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{slaCompliance.ticketsWithinSla}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.withinSla')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold text-[var(--error-text)]\">{slaCompliance.ticketsBreached}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.breached')}</div>\r\n </div>\r\n <div className=\"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResponse')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResponseMinutes)}</span>\r\n </div>\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResolution')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResolutionMinutes)}</span>\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n\r\n {/* Satisfaction */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.customerSatisfaction')}</h3>\r\n {satisfaction && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getRatingColor(satisfaction.averageRating)}`}>\r\n {satisfaction.averageRating.toFixed(1)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.averageRating')}</div>\r\n <div className=\"flex justify-center mt-1\">\r\n {[1, 2, 3, 4, 5].map((star) => (\r\n <Star\r\n key={star}\r\n className={`w-4 h-4 ${star <= Math.round(satisfaction.averageRating)\r\n ? 'text-[var(--warning-text)] fill-[var(--warning-text)]'\r\n : 'text-[var(--text-muted)]'\r\n }`}\r\n />\r\n ))}\r\n </div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{satisfaction.totalResponses}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.totalResponses')}</div>\r\n </div>\r\n <div className=\"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-sm font-medium mb-2\">{t('dashboard.ratingDistribution')}</div>\r\n <div className=\"space-y-1\">\r\n {[5, 4, 3, 2, 1].map((rating) => {\r\n const count = satisfaction.ratingDistribution[rating] || 0;\r\n const percentage =\r\n satisfaction.totalResponses > 0\r\n ? (count / satisfaction.totalResponses) * 100\r\n : 0;\r\n return (\r\n <div key={rating} className=\"flex items-center gap-2 text-sm\">\r\n <span className=\"w-4\">{rating}</span>\r\n <Star className=\"w-3 h-3 text-[var(--warning-text)] fill-[var(--warning-text)]\" />\r\n <div className=\"flex-1 h-3 bg-[var(--bg-primary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--warning-text)] rounded-full\"\r\n style={{ width: `${percentage}%` }}\r\n />\r\n </div>\r\n <span className=\"w-8 text-right text-xs\">{count}</span>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n\r\n {/* Trends Chart */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketTrends', { period })}</h3>\r\n <div className=\"h-64\">\r\n <TrendChart data={trends} t={t} />\r\n </div>\r\n </div>\r\n\r\n {/* Agent Workload */}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4 flex items-center gap-2\">\r\n <Users className=\"w-5 h-5\" />\r\n {t('dashboard.agentWorkload')}\r\n </h3>\r\n {agentWorkload.length > 0 ? (\r\n <div className=\"overflow-x-auto\">\r\n <table className=\"w-full\">\r\n <thead>\r\n <tr className=\"border-b border-[var(--border-color)]\">\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.agent')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.total')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.open')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.inProgress')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.onHold')}</th>\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.load')}</th>\r\n </tr>\r\n </thead>\r\n <tbody>\r\n {agentWorkload.map((agent) => {\r\n const maxLoad = Math.max(...agentWorkload.map((a) => a.totalAssigned));\r\n const loadPercentage = maxLoad > 0 ? (agent.totalAssigned / maxLoad) * 100 : 0;\r\n return (\r\n <tr key={agent.userId} className=\"border-b border-[var(--border-color)]\">\r\n <td className=\"p-3\">\r\n <div className=\"font-medium\">{agent.name}</div>\r\n <div className=\"text-xs text-[var(--text-secondary)]\">{agent.email}</div>\r\n </td>\r\n <td className=\"text-center p-3 font-semibold\">{agent.totalAssigned}</td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.openCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.inProgressCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.onHoldCount}\r\n </span>\r\n </td>\r\n <td className=\"p-3 w-32\">\r\n <div className=\"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--info-text)] rounded-full\"\r\n style={{ width: `${loadPercentage}%` }}\r\n />\r\n </div>\r\n </td>\r\n </tr>\r\n );\r\n })}\r\n </tbody>\r\n </table>\r\n </div>\r\n ) : (\r\n <div className=\"text-center py-8 text-[var(--text-secondary)]\">\r\n {t('dashboard.noAgentsAssigned')}\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n );\r\n}\r\n\r\n// KPI Card Component\r\nfunction KpiCard({\r\n title,\r\n value,\r\n icon,\r\n color,\r\n subtitle,\r\n trend,\r\n}: {\r\n title: string;\r\n value: string | number;\r\n icon: React.ReactNode;\r\n color: 'blue' | 'green' | 'yellow' | 'red';\r\n subtitle?: string;\r\n trend?: { value: number; isUp: boolean };\r\n}) {\r\n const colorClasses = {\r\n blue: 'bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]',\r\n green: 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]',\r\n yellow: 'bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]',\r\n red: 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]',\r\n };\r\n\r\n return (\r\n <div className={`card p-4 border ${colorClasses[color]}`}>\r\n <div className=\"flex items-center justify-between mb-2\">\r\n <span className=\"text-sm font-medium opacity-80\">{title}</span>\r\n {icon}\r\n </div>\r\n <div className=\"text-2xl font-bold\">{value}</div>\r\n {subtitle && <div className=\"text-xs opacity-70 mt-1\">{subtitle}</div>}\r\n {trend && (\r\n <div className={`flex items-center gap-1 mt-1 text-xs ${trend.isUp ? 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@@ -2,7 +2,7 @@ import { jsxs as s, jsx as e, Fragment as F } from "react/jsx-runtime";
2
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  import { useState as c, useCallback as O, useEffect as L } from "react";
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  import { useTranslation as P } from "react-i18next";
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  import { TrendingUp as U, Loader2 as b, Users as W, Bell as w, AlertTriangle as R, Clock as A, X as q, Check as V, Edit as X } from "lucide-react";
5
- import { Z, i as y, B as _ } from "./index-Cq80YBne.js";
5
+ import { Z, i as y, B as _ } from "./index-CBtjGPod.js";
6
6
  const d = ["Supervisor", "Manager", "Director"], N = {
7
7
  None: "bg-[var(--bg-secondary)] text-[var(--text-secondary)]",
8
8
  Supervisor: "bg-[var(--info-bg)] text-[var(--info-text)]",
@@ -228,4 +228,4 @@ function Y() {
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  export {
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  Y as EscalationConfigPage
230
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  };
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- //# sourceMappingURL=EscalationConfigPage-4pF38E4N.js.map
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+ //# sourceMappingURL=EscalationConfigPage-C8Hv5naz.js.map
@@ -1 +1 @@
1
- {"version":3,"file":"EscalationConfigPage-4pF38E4N.js","sources":["../../src/pages/platform/support/EscalationConfigPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useTranslation } from 'react-i18next';\r\nimport {\r\n TrendingUp,\r\n Loader2,\r\n AlertTriangle,\r\n Bell,\r\n Clock,\r\n Users,\r\n Edit,\r\n Check,\r\n X,\r\n} from 'lucide-react';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport { slaApi, type EscalationRuleDto } from '@/services/api/supportApi';\r\nimport { api } from '@/services/api/apiClient';\r\n\r\ninterface RoleDto {\r\n id: string;\r\n name: string;\r\n description: string | null;\r\n}\r\n\r\nconst LEVEL_ORDER = ['Supervisor', 'Manager', 'Director'] as const;\r\n\r\nconst levelColors: Record<string, string> = {\r\n None: 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]',\r\n Supervisor: 'bg-[var(--info-bg)] text-[var(--info-text)]',\r\n Manager: 'bg-[var(--warning-bg)] text-[var(--warning-text)]',\r\n Director: 'bg-[var(--error-bg)] text-[var(--error-text)]',\r\n};\r\n\r\nconst triggerTypeIcons: Record<string, typeof AlertTriangle> = {\r\n ResponseBreach: Clock,\r\n ResolutionBreach: AlertTriangle,\r\n ManualRequest: Bell,\r\n};\r\n\r\nexport function EscalationConfigPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const [loading, setLoading] = useState(true);\r\n const [saving, setSaving] = useState(false);\r\n const [rules, setRules] = useState<EscalationRuleDto[]>([]);\r\n const [roles, setRoles] = useState<RoleDto[]>([]);\r\n const [editingRule, setEditingRule] = useState<EscalationRuleDto | null>(null);\r\n const [editForm, setEditForm] = useState<{\r\n delayAfterBreachMinutes: number;\r\n notifyRoleId: string | null;\r\n isActive: boolean;\r\n }>({ delayAfterBreachMinutes: 0, notifyRoleId: null, isActive: true });\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n setLoading(true);\r\n const [rulesRes, rolesRes] = await Promise.all([\r\n slaApi.getEscalationRules(),\r\n api.get<RoleDto[]>('/api/administration/permissions/roles'),\r\n ]);\r\n setRules(rulesRes);\r\n setRoles(rolesRes);\r\n } catch (error) {\r\n console.error('Failed to load escalation data:', error);\r\n } finally {\r\n setLoading(false);\r\n }\r\n }, []);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleEdit = (rule: EscalationRuleDto) => {\r\n setEditingRule(rule);\r\n setEditForm({\r\n delayAfterBreachMinutes: rule.delayAfterBreachMinutes,\r\n notifyRoleId: rule.notifyRoleId,\r\n isActive: rule.isActive,\r\n });\r\n };\r\n\r\n const handleCancelEdit = () => {\r\n setEditingRule(null);\r\n setEditForm({ delayAfterBreachMinutes: 0, notifyRoleId: null, isActive: true });\r\n };\r\n\r\n const handleSave = async () => {\r\n if (!editingRule) return;\r\n\r\n try {\r\n setSaving(true);\r\n await api.put(`/api/support/sla/escalation-rules/${editingRule.id}`, editForm);\r\n loadData();\r\n setEditingRule(null);\r\n } catch (error) {\r\n console.error('Failed to save escalation rule:', error);\r\n } finally {\r\n setSaving(false);\r\n }\r\n };\r\n\r\n const formatDelay = (minutes: number) => {\r\n if (minutes === 0) return t('escalation.delay.immediate');\r\n if (minutes < 60) return `${minutes} min`;\r\n const hours = Math.floor(minutes / 60);\r\n const remainingMinutes = minutes % 60;\r\n if (remainingMinutes === 0) return `${hours}h`;\r\n return `${hours}h ${remainingMinutes}min`;\r\n };\r\n\r\n const getRoleName = (roleId: string | null) => {\r\n if (!roleId) return t('escalation.notConfigured');\r\n const role = roles.find((r) => r.id === roleId);\r\n return role?.name || t('escalation.unknownRole');\r\n };\r\n\r\n const groupedRules = rules.reduce((acc, rule) => {\r\n if (!acc[rule.level]) {\r\n acc[rule.level] = [];\r\n }\r\n acc[rule.level].push(rule);\r\n return acc;\r\n }, {} as Record<string, EscalationRuleDto[]>);\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('escalation.title') }\r\n ]}\r\n />\r\n\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h1 className=\"text-2xl font-bold flex items-center gap-2\">\r\n <TrendingUp className=\"w-6 h-6\" />\r\n {t('escalation.title')}\r\n </h1>\r\n <p className=\"text-[var(--text-secondary)]\">\r\n {t('escalation.subtitle')}\r\n </p>\r\n </div>\r\n </div>\r\n\r\n {loading ? (\r\n <div className=\"flex items-center justify-center py-12\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n ) : (\r\n <>\r\n <div className=\"card p-6 bg-[var(--bg-secondary)]\">\r\n <h3 className=\"text-lg font-semibold mb-4 flex items-center gap-2\">\r\n <Users className=\"w-5 h-5\" />\r\n {t('escalation.hierarchy')}\r\n </h3>\r\n <div className=\"flex items-center gap-4\">\r\n {LEVEL_ORDER.map((level, index) => (\r\n <div key={level} className=\"flex items-center gap-2\">\r\n <div className={`px-4 py-2 rounded-[var(--radius-badge)] font-medium ${levelColors[level]}`}>\r\n {t(`escalation.levels.${level}`)}\r\n </div>\r\n {index < 2 && (\r\n <div className=\"text-[var(--text-secondary)]\">→</div>\r\n )}\r\n </div>\r\n ))}\r\n </div>\r\n <p className=\"mt-4 text-sm text-[var(--text-secondary)]\">\r\n {t('escalation.hierarchyDescription')}\r\n </p>\r\n </div>\r\n\r\n <div className=\"space-y-6\">\r\n {Object.entries(groupedRules)\r\n .filter(([level]) => level !== 'None')\r\n .sort((a, b) => {\r\n return LEVEL_ORDER.indexOf(a[0] as typeof LEVEL_ORDER[number]) - LEVEL_ORDER.indexOf(b[0] as typeof LEVEL_ORDER[number]);\r\n })\r\n .map(([level, levelRules]) => (\r\n <div key={level} className=\"card overflow-hidden\">\r\n <div className={`px-6 py-3 ${levelColors[level]} border-b border-[var(--border-color)]`}>\r\n <h3 className=\"font-semibold\">\r\n {t('escalation.level', {\r\n number: LEVEL_ORDER.indexOf(level as typeof LEVEL_ORDER[number]) + 1,\r\n label: t(`escalation.levels.${level}`),\r\n })}\r\n </h3>\r\n </div>\r\n <div className=\"divide-y divide-[var(--border-color)]\">\r\n {levelRules.map((rule) => {\r\n const TriggerIcon = triggerTypeIcons[rule.triggerType] || AlertTriangle;\r\n const isEditing = editingRule?.id === rule.id;\r\n\r\n return (\r\n <div\r\n key={rule.id}\r\n className={`p-4 ${!rule.isActive ? 'opacity-60' : ''}`}\r\n >\r\n {isEditing ? (\r\n <div className=\"space-y-4\">\r\n <div className=\"flex items-center gap-2\">\r\n <TriggerIcon className=\"w-5 h-5\" />\r\n <span className=\"font-medium\">\r\n {t(`escalation.triggerTypes.${rule.triggerType}`)}\r\n </span>\r\n </div>\r\n <div className=\"grid grid-cols-1 md:grid-cols-3 gap-4\">\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.delayAfterBreach')}\r\n </label>\r\n <div className=\"flex items-center gap-2\">\r\n <input\r\n type=\"number\"\r\n min=\"0\"\r\n value={editForm.delayAfterBreachMinutes}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n delayAfterBreachMinutes: parseInt(e.target.value) || 0,\r\n })\r\n }\r\n className=\"input w-24\"\r\n />\r\n <span className=\"text-sm text-[var(--text-secondary)]\">\r\n {t('escalation.form.minutes')}\r\n </span>\r\n </div>\r\n </div>\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.notifyRole')}\r\n </label>\r\n <select\r\n value={editForm.notifyRoleId || ''}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n notifyRoleId: e.target.value || null,\r\n })\r\n }\r\n className=\"input w-full\"\r\n >\r\n <option value=\"\">{t('escalation.form.none')}</option>\r\n {roles.map((role) => (\r\n <option key={role.id} value={role.id}>\r\n {role.name}\r\n </option>\r\n ))}\r\n </select>\r\n </div>\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.status')}\r\n </label>\r\n <label className=\"flex items-center gap-2\">\r\n <input\r\n type=\"checkbox\"\r\n checked={editForm.isActive}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n isActive: e.target.checked,\r\n })\r\n }\r\n className=\"rounded border-[var(--border-color)]\"\r\n />\r\n <span className=\"text-sm\">{t('escalation.form.active')}</span>\r\n </label>\r\n </div>\r\n </div>\r\n <div className=\"flex justify-end gap-2\">\r\n <button\r\n onClick={handleCancelEdit}\r\n className=\"btn btn-secondary flex items-center gap-1\"\r\n >\r\n <X className=\"w-4 h-4\" />\r\n {t('common:actions.cancel')}\r\n </button>\r\n <button\r\n onClick={handleSave}\r\n disabled={saving}\r\n className=\"btn btn-primary flex items-center gap-1\"\r\n >\r\n {saving ? (\r\n <Loader2 className=\"w-4 h-4 animate-spin\" />\r\n ) : (\r\n <Check className=\"w-4 h-4\" />\r\n )}\r\n {t('common:actions.save')}\r\n </button>\r\n </div>\r\n </div>\r\n ) : (\r\n <div className=\"flex items-center justify-between\">\r\n <div className=\"flex items-center gap-4\">\r\n <div className=\"flex items-center gap-2\">\r\n <TriggerIcon className=\"w-5 h-5 text-[var(--text-secondary)]\" />\r\n <span className=\"font-medium\">\r\n {t(`escalation.triggerTypes.${rule.triggerType}`)}\r\n </span>\r\n {rule.isSystemDefault ? (\r\n <span className=\"text-[10px] px-1.5 py-0.5 rounded bg-[var(--bg-secondary)] text-[var(--text-secondary)] border border-[var(--border-color)]\">\r\n {t('escalation.scope.system')}\r\n </span>\r\n ) : (\r\n <span className=\"text-[10px] px-1.5 py-0.5 rounded bg-[var(--info-bg)] text-[var(--info-text)] border border-[var(--info-border)]\">\r\n {t('escalation.scope.tenant')}\r\n </span>\r\n )}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">\r\n <Clock className=\"w-4 h-4 inline mr-1\" />\r\n {formatDelay(rule.delayAfterBreachMinutes)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">\r\n <Bell className=\"w-4 h-4 inline mr-1\" />\r\n {getRoleName(rule.notifyRoleId)}\r\n </div>\r\n {!rule.isActive && (\r\n <span className=\"text-xs px-2 py-0.5 rounded bg-[var(--bg-secondary)] text-[var(--text-secondary)]\">\r\n {t('escalation.disabled')}\r\n </span>\r\n )}\r\n </div>\r\n <button\r\n onClick={() => handleEdit(rule)}\r\n className=\"btn 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+ {"version":3,"file":"EscalationConfigPage-C8Hv5naz.js","sources":["../../src/pages/platform/support/EscalationConfigPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useTranslation } from 'react-i18next';\r\nimport {\r\n TrendingUp,\r\n Loader2,\r\n AlertTriangle,\r\n Bell,\r\n Clock,\r\n Users,\r\n Edit,\r\n Check,\r\n X,\r\n} from 'lucide-react';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport { slaApi, type EscalationRuleDto } from '@/services/api/supportApi';\r\nimport { api } from '@/services/api/apiClient';\r\n\r\ninterface RoleDto {\r\n id: string;\r\n name: string;\r\n description: string | null;\r\n}\r\n\r\nconst LEVEL_ORDER = ['Supervisor', 'Manager', 'Director'] as const;\r\n\r\nconst levelColors: Record<string, string> = {\r\n None: 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]',\r\n Supervisor: 'bg-[var(--info-bg)] text-[var(--info-text)]',\r\n Manager: 'bg-[var(--warning-bg)] text-[var(--warning-text)]',\r\n Director: 'bg-[var(--error-bg)] text-[var(--error-text)]',\r\n};\r\n\r\nconst triggerTypeIcons: Record<string, typeof AlertTriangle> = {\r\n ResponseBreach: Clock,\r\n ResolutionBreach: AlertTriangle,\r\n ManualRequest: Bell,\r\n};\r\n\r\nexport function EscalationConfigPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const [loading, setLoading] = useState(true);\r\n const [saving, setSaving] = useState(false);\r\n const [rules, setRules] = useState<EscalationRuleDto[]>([]);\r\n const [roles, setRoles] = useState<RoleDto[]>([]);\r\n const [editingRule, setEditingRule] = useState<EscalationRuleDto | null>(null);\r\n const [editForm, setEditForm] = useState<{\r\n delayAfterBreachMinutes: number;\r\n notifyRoleId: string | null;\r\n isActive: boolean;\r\n }>({ delayAfterBreachMinutes: 0, notifyRoleId: null, isActive: true });\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n setLoading(true);\r\n const [rulesRes, rolesRes] = await Promise.all([\r\n slaApi.getEscalationRules(),\r\n api.get<RoleDto[]>('/api/administration/permissions/roles'),\r\n ]);\r\n setRules(rulesRes);\r\n setRoles(rolesRes);\r\n } catch (error) {\r\n console.error('Failed to load escalation data:', error);\r\n } finally {\r\n setLoading(false);\r\n }\r\n }, []);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleEdit = (rule: EscalationRuleDto) => {\r\n setEditingRule(rule);\r\n setEditForm({\r\n delayAfterBreachMinutes: rule.delayAfterBreachMinutes,\r\n notifyRoleId: rule.notifyRoleId,\r\n isActive: rule.isActive,\r\n });\r\n };\r\n\r\n const handleCancelEdit = () => {\r\n setEditingRule(null);\r\n setEditForm({ delayAfterBreachMinutes: 0, notifyRoleId: null, isActive: true });\r\n };\r\n\r\n const handleSave = async () => {\r\n if (!editingRule) return;\r\n\r\n try {\r\n setSaving(true);\r\n await api.put(`/api/support/sla/escalation-rules/${editingRule.id}`, editForm);\r\n loadData();\r\n setEditingRule(null);\r\n } catch (error) {\r\n console.error('Failed to save escalation rule:', error);\r\n } finally {\r\n setSaving(false);\r\n }\r\n };\r\n\r\n const formatDelay = (minutes: number) => {\r\n if (minutes === 0) return t('escalation.delay.immediate');\r\n if (minutes < 60) return `${minutes} min`;\r\n const hours = Math.floor(minutes / 60);\r\n const remainingMinutes = minutes % 60;\r\n if (remainingMinutes === 0) return `${hours}h`;\r\n return `${hours}h ${remainingMinutes}min`;\r\n };\r\n\r\n const getRoleName = (roleId: string | null) => {\r\n if (!roleId) return t('escalation.notConfigured');\r\n const role = roles.find((r) => r.id === roleId);\r\n return role?.name || t('escalation.unknownRole');\r\n };\r\n\r\n const groupedRules = rules.reduce((acc, rule) => {\r\n if (!acc[rule.level]) {\r\n acc[rule.level] = [];\r\n }\r\n acc[rule.level].push(rule);\r\n return acc;\r\n }, {} as Record<string, EscalationRuleDto[]>);\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('escalation.title') }\r\n ]}\r\n />\r\n\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h1 className=\"text-2xl font-bold flex items-center gap-2\">\r\n <TrendingUp className=\"w-6 h-6\" />\r\n {t('escalation.title')}\r\n </h1>\r\n <p className=\"text-[var(--text-secondary)]\">\r\n {t('escalation.subtitle')}\r\n </p>\r\n </div>\r\n </div>\r\n\r\n {loading ? (\r\n <div className=\"flex items-center justify-center py-12\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n ) : (\r\n <>\r\n <div className=\"card p-6 bg-[var(--bg-secondary)]\">\r\n <h3 className=\"text-lg font-semibold mb-4 flex items-center gap-2\">\r\n <Users className=\"w-5 h-5\" />\r\n {t('escalation.hierarchy')}\r\n </h3>\r\n <div className=\"flex items-center gap-4\">\r\n {LEVEL_ORDER.map((level, index) => (\r\n <div key={level} className=\"flex items-center gap-2\">\r\n <div className={`px-4 py-2 rounded-[var(--radius-badge)] font-medium ${levelColors[level]}`}>\r\n {t(`escalation.levels.${level}`)}\r\n </div>\r\n {index < 2 && (\r\n <div className=\"text-[var(--text-secondary)]\">→</div>\r\n )}\r\n </div>\r\n ))}\r\n </div>\r\n <p className=\"mt-4 text-sm text-[var(--text-secondary)]\">\r\n {t('escalation.hierarchyDescription')}\r\n </p>\r\n </div>\r\n\r\n <div className=\"space-y-6\">\r\n {Object.entries(groupedRules)\r\n .filter(([level]) => level !== 'None')\r\n .sort((a, b) => {\r\n return LEVEL_ORDER.indexOf(a[0] as typeof LEVEL_ORDER[number]) - LEVEL_ORDER.indexOf(b[0] as typeof LEVEL_ORDER[number]);\r\n })\r\n .map(([level, levelRules]) => (\r\n <div key={level} className=\"card overflow-hidden\">\r\n <div className={`px-6 py-3 ${levelColors[level]} border-b border-[var(--border-color)]`}>\r\n <h3 className=\"font-semibold\">\r\n {t('escalation.level', {\r\n number: LEVEL_ORDER.indexOf(level as typeof LEVEL_ORDER[number]) + 1,\r\n label: t(`escalation.levels.${level}`),\r\n })}\r\n </h3>\r\n </div>\r\n <div className=\"divide-y divide-[var(--border-color)]\">\r\n {levelRules.map((rule) => {\r\n const TriggerIcon = triggerTypeIcons[rule.triggerType] || AlertTriangle;\r\n const isEditing = editingRule?.id === rule.id;\r\n\r\n return (\r\n <div\r\n key={rule.id}\r\n className={`p-4 ${!rule.isActive ? 'opacity-60' : ''}`}\r\n >\r\n {isEditing ? (\r\n <div className=\"space-y-4\">\r\n <div className=\"flex items-center gap-2\">\r\n <TriggerIcon className=\"w-5 h-5\" />\r\n <span className=\"font-medium\">\r\n {t(`escalation.triggerTypes.${rule.triggerType}`)}\r\n </span>\r\n </div>\r\n <div className=\"grid grid-cols-1 md:grid-cols-3 gap-4\">\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.delayAfterBreach')}\r\n </label>\r\n <div className=\"flex items-center gap-2\">\r\n <input\r\n type=\"number\"\r\n min=\"0\"\r\n value={editForm.delayAfterBreachMinutes}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n delayAfterBreachMinutes: parseInt(e.target.value) || 0,\r\n })\r\n }\r\n className=\"input w-24\"\r\n />\r\n <span className=\"text-sm text-[var(--text-secondary)]\">\r\n {t('escalation.form.minutes')}\r\n </span>\r\n </div>\r\n </div>\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.notifyRole')}\r\n </label>\r\n <select\r\n value={editForm.notifyRoleId || ''}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n notifyRoleId: e.target.value || null,\r\n })\r\n }\r\n className=\"input w-full\"\r\n >\r\n <option value=\"\">{t('escalation.form.none')}</option>\r\n {roles.map((role) => (\r\n <option key={role.id} value={role.id}>\r\n {role.name}\r\n </option>\r\n ))}\r\n </select>\r\n </div>\r\n <div>\r\n <label className=\"block text-sm font-medium mb-1\">\r\n {t('escalation.form.status')}\r\n </label>\r\n <label className=\"flex items-center gap-2\">\r\n <input\r\n type=\"checkbox\"\r\n checked={editForm.isActive}\r\n onChange={(e) =>\r\n setEditForm({\r\n ...editForm,\r\n isActive: e.target.checked,\r\n })\r\n }\r\n className=\"rounded border-[var(--border-color)]\"\r\n />\r\n <span className=\"text-sm\">{t('escalation.form.active')}</span>\r\n </label>\r\n </div>\r\n </div>\r\n <div className=\"flex justify-end gap-2\">\r\n <button\r\n onClick={handleCancelEdit}\r\n className=\"btn btn-secondary flex items-center gap-1\"\r\n >\r\n <X className=\"w-4 h-4\" />\r\n {t('common:actions.cancel')}\r\n </button>\r\n <button\r\n onClick={handleSave}\r\n disabled={saving}\r\n className=\"btn btn-primary flex items-center gap-1\"\r\n >\r\n {saving ? (\r\n <Loader2 className=\"w-4 h-4 animate-spin\" />\r\n ) : (\r\n <Check className=\"w-4 h-4\" />\r\n )}\r\n {t('common:actions.save')}\r\n </button>\r\n </div>\r\n </div>\r\n ) : (\r\n <div className=\"flex items-center justify-between\">\r\n <div className=\"flex items-center gap-4\">\r\n <div className=\"flex items-center gap-2\">\r\n <TriggerIcon className=\"w-5 h-5 text-[var(--text-secondary)]\" />\r\n <span className=\"font-medium\">\r\n {t(`escalation.triggerTypes.${rule.triggerType}`)}\r\n </span>\r\n {rule.isSystemDefault ? (\r\n <span className=\"text-[10px] px-1.5 py-0.5 rounded bg-[var(--bg-secondary)] text-[var(--text-secondary)] border border-[var(--border-color)]\">\r\n {t('escalation.scope.system')}\r\n </span>\r\n ) : (\r\n <span className=\"text-[10px] px-1.5 py-0.5 rounded bg-[var(--info-bg)] text-[var(--info-text)] border border-[var(--info-border)]\">\r\n {t('escalation.scope.tenant')}\r\n </span>\r\n )}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">\r\n <Clock className=\"w-4 h-4 inline mr-1\" />\r\n {formatDelay(rule.delayAfterBreachMinutes)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">\r\n <Bell className=\"w-4 h-4 inline mr-1\" />\r\n {getRoleName(rule.notifyRoleId)}\r\n </div>\r\n {!rule.isActive && (\r\n <span className=\"text-xs px-2 py-0.5 rounded bg-[var(--bg-secondary)] text-[var(--text-secondary)]\">\r\n {t('escalation.disabled')}\r\n </span>\r\n )}\r\n </div>\r\n <button\r\n onClick={() => handleEdit(rule)}\r\n className=\"btn 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