npm - @atlashub/smartstack - Versions diffs - 3.21.0 → 3.25.0 - Mend

@atlashub/smartstack 3.21.0 → 3.25.0

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package/dist/chunks/{DashboardPage-CUZ80NGV.js.map → DashboardPage-CKHqWrdS.js.map} RENAMED Viewed

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1	- {"version":3,"file":"DashboardPage-CUZ80NGV.js","sources":["../../src/pages/platform/support/DashboardPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useNavigate } from 'react-router-dom';\r\nimport { useTranslation } from 'react-i18next';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport {\r\n LayoutDashboard,\r\n Headphones,\r\n Clock,\r\n AlertTriangle,\r\n TrendingUp,\r\n Users,\r\n Star,\r\n CheckCircle,\r\n XCircle,\r\n ArrowUp,\r\n ArrowDown,\r\n Loader2,\r\n RefreshCw,\r\n ExternalLink,\r\n Info,\r\n} from 'lucide-react';\r\nimport { PageHeader } from '@/components/ui/PageHeader';\r\nimport { useAuth } from '@/contexts/AuthContext';\r\nimport { useTenant } from '@/contexts/TenantContext';\r\nimport { useTicketingProvider } from '@/hooks/useTicketingProvider';\r\nimport { supportApi, type GlpiSyncStatsDto } from '@/services/api/ticketApi';\r\nimport { ticketingApi } from '@/services/api/ticketingApi';\r\nimport {\r\n dashboardApi,\r\n slaApi,\r\n type DashboardOverviewDto,\r\n type StatusCountDto,\r\n type PriorityCountDto,\r\n type AgentWorkloadDto,\r\n type TrendDataDto,\r\n type SatisfactionStatsDto,\r\n type SlaComplianceDto,\r\n type TicketSlaDto,\r\n} from '@/services/api/supportApi';\r\n\r\nconst priorityColors: Record<string, string> = {\r\n Low: 'var(--info-text)',\r\n Medium: 'var(--warning-text)',\r\n High: 'var(--warning-text)',\r\n Critical: 'var(--error-text)',\r\n};\r\n\r\nconst statusColors: Record<string, string> = {\r\n Open: 'var(--warning-text)',\r\n InProgress: 'var(--info-text)',\r\n OnHold: 'var(--warning-text)',\r\n Resolved: 'var(--success-text)',\r\n Closed: 'var(--text-secondary)',\r\n Rejected: 'var(--error-text)',\r\n};\r\n\r\nexport function DashboardPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const navigate = useNavigate();\r\n const { hasPermission } = useAuth();\r\n const { isGlpi, glpiBaseUrl } = useTicketingProvider();\r\n const { currentTenant } = useTenant();\r\n const [loading, setLoading] = useState(true);\r\n const [refreshing, setRefreshing] = useState(false);\r\n const [period, setPeriod] = useState(30);\r\n\r\n // Permission checks\r\n const canViewSla = hasPermission('support.sla.read');\r\n\r\n // Data states\r\n const [overview, setOverview] = useState<DashboardOverviewDto \| null>(null);\r\n const [statusData, setStatusData] = useState<StatusCountDto[]>([]);\r\n const [priorityData, setPriorityData] = useState<PriorityCountDto[]>([]);\r\n const [agentWorkload, setAgentWorkload] = useState<AgentWorkloadDto[]>([]);\r\n const [trends, setTrends] = useState<TrendDataDto[]>([]);\r\n const [satisfaction, setSatisfaction] = useState<SatisfactionStatsDto \| null>(null);\r\n const [slaCompliance, setSlaCompliance] = useState<SlaComplianceDto \| null>(null);\r\n const [breachedTickets, setBreachedTickets] = useState<TicketSlaDto[]>([]);\r\n const [approachingBreach, setApproachingBreach] = useState<TicketSlaDto[]>([]);\r\n const [glpiSyncStats, setGlpiSyncStats] = useState<GlpiSyncStatsDto \| null>(null);\r\n const [syncing, setSyncing] = useState(false);\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n const [\r\n overviewRes,\r\n statusRes,\r\n priorityRes,\r\n workloadRes,\r\n trendsRes,\r\n satisfactionRes,\r\n slaRes,\r\n ] = await Promise.all([\r\n dashboardApi.getOverview(period),\r\n dashboardApi.getByStatus(),\r\n dashboardApi.getByPriority(),\r\n dashboardApi.getAgentWorkload(),\r\n dashboardApi.getTrends(period),\r\n dashboardApi.getSatisfactionStats(period),\r\n dashboardApi.getSlaCompliance(period),\r\n ]);\r\n\r\n setOverview(overviewRes);\r\n setStatusData(statusRes);\r\n setPriorityData(priorityRes);\r\n setAgentWorkload(workloadRes);\r\n setTrends(trendsRes);\r\n setSatisfaction(satisfactionRes);\r\n setSlaCompliance(slaRes);\r\n\r\n // Load GLPI sync stats if GLPI is provider\r\n if (isGlpi) {\r\n try {\r\n const syncStats = await supportApi.tickets.getGlpiSyncStats();\r\n setGlpiSyncStats(syncStats);\r\n } catch {\r\n // Sync stats are optional\r\n }\r\n }\r\n\r\n // SLA detail endpoints require support.sla.read permission\r\n if (canViewSla) {\r\n const [breachedRes, approachingRes] = await Promise.all([\r\n slaApi.getBreachedTickets(),\r\n slaApi.getTicketsApproachingBreach(60),\r\n ]);\r\n setBreachedTickets(breachedRes);\r\n setApproachingBreach(approachingRes);\r\n }\r\n } catch (error) {\r\n console.error('Failed to load dashboard data:', error);\r\n } finally {\r\n setLoading(false);\r\n setRefreshing(false);\r\n }\r\n }, [period, canViewSla, isGlpi]);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleRefresh = () => {\r\n setRefreshing(true);\r\n loadData();\r\n };\r\n\r\n const handleTriggerSync = async () => {\r\n if (!currentTenant?.id \|\| syncing) return;\r\n setSyncing(true);\r\n try {\r\n await ticketingApi.triggerSync(currentTenant.id);\r\n // Reload data after sync\r\n await loadData();\r\n } catch {\r\n // Error handled silently\r\n } finally {\r\n setSyncing(false);\r\n }\r\n };\r\n\r\n if (loading) {\r\n return (\r\n <div className=\"flex items-center justify-center min-h-[400px]\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n );\r\n }\r\n\r\n const getComplianceColor = (percentage: number) => {\r\n if (percentage >= 95) return 'text-[var(--success-text)]';\r\n if (percentage >= 80) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n const getRatingColor = (rating: number) => {\r\n if (rating >= 4) return 'text-[var(--success-text)]';\r\n if (rating >= 3) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('dashboard.title', 'Dashboard') }\r\n ]}\r\n />\r\n\r\n {/* Header /}\r\n <PageHeader\r\n title={t('dashboard.title')}\r\n subtitle={t('dashboard.subtitle')}\r\n icon={<LayoutDashboard className=\"w-6 h-6\" />}\r\n actions={\r\n <>\r\n <select\r\n value={period}\r\n onChange={(e) => setPeriod(Number(e.target.value))}\r\n className=\"input\"\r\n >\r\n <option value={7}>{t('dashboard.period7')}</option>\r\n <option value={30}>{t('dashboard.period30')}</option>\r\n <option value={90}>{t('dashboard.period90')}</option>\r\n </select>\r\n <button\r\n onClick={handleRefresh}\r\n disabled={refreshing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${refreshing ? 'animate-spin' : ''}`} />\r\n {t('dashboard.refresh')}\r\n </button>\r\n </>\r\n }\r\n />\r\n\r\n {/ GLPI Provider Banner /}\r\n {isGlpi && (\r\n <div className=\"flex items-center gap-3 p-4 rounded-lg bg-[var(--info-bg)] border border-[var(--info-border)] text-[var(--info-text)]\">\r\n <Info className=\"w-5 h-5 flex-shrink-0\" />\r\n <div className=\"flex-1\">\r\n <p className=\"font-medium\">{t('glpi.managedByGlpi')}</p>\r\n <p className=\"text-sm opacity-80\">{t('glpi.dashboardSyncInfo')}</p>\r\n </div>\r\n {glpiBaseUrl && (\r\n <a\r\n href={glpiBaseUrl}\r\n target=\"_blank\"\r\n rel=\"noopener noreferrer\"\r\n className=\"btn btn-secondary flex items-center gap-2 text-sm\"\r\n >\r\n <ExternalLink className=\"w-4 h-4\" />\r\n {t('glpi.openGlpi')}\r\n </a>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ GLPI Sync Status /}\r\n {isGlpi && glpiSyncStats && (\r\n <div className=\"card p-4 space-y-4\">\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h3 className=\"font-semibold flex items-center gap-2\">\r\n <RefreshCw className=\"w-5 h-5\" />\r\n {t('glpi.sync.title', 'GLPI Sync Status')}\r\n </h3>\r\n <p className=\"text-sm text-[var(--text-secondary)]\">{t('glpi.sync.subtitle', 'Synchronization overview with GLPI')}</p>\r\n </div>\r\n <button\r\n onClick={handleTriggerSync}\r\n disabled={syncing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${syncing ? 'animate-spin' : ''}`} />\r\n {syncing ? t('glpi.sync.syncing', 'Syncing...') : t('glpi.sync.triggerSync', 'Sync Now')}\r\n </button>\r\n </div>\r\n\r\n <div className=\"grid grid-cols-2 md:grid-cols-4 gap-4\">\r\n <div className=\"card p-4 text-center border bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.totalMappedTickets}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.totalSynced', 'Total Synced')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsSyncedOk}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncSuccess', 'Successful')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsWithSyncErrors}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncErrors', 'Errors')}</div>\r\n </div>\r\n <div className={`card p-4 text-center border ${glpiSyncStats.successRate >= 90 ? 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]' : 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]'}`}>\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.successRate}%</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.successRate', 'Success Rate')}</div>\r\n </div>\r\n </div>\r\n\r\n <div className=\"flex items-center gap-6 text-sm text-[var(--text-secondary)]\">\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.lastSync', 'Last Sync')}:</span>{' '}\r\n {glpiSyncStats.lastSyncAt\r\n ? new Date(glpiSyncStats.lastSyncAt).toLocaleString()\r\n : t('glpi.sync.never', 'Never')}\r\n </div>\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.syncInterval', 'Interval')}:</span>{' '}\r\n {t('glpi.sync.everyNMinutes', 'Every {{n}} min', { n: glpiSyncStats.syncIntervalMinutes })}\r\n </div>\r\n <div>\r\n <span className={`px-2 py-0.5 rounded text-xs font-medium ${glpiSyncStats.syncEnabled ? 'bg-[var(--success-bg)] text-[var(--success-text)]' : 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]'}`}>\r\n {glpiSyncStats.syncEnabled ? t('glpi.sync.enabled', 'Enabled') : t('glpi.sync.disabled', 'Disabled')}\r\n </span>\r\n </div>\r\n </div>\r\n\r\n {glpiSyncStats.lastSyncError && (\r\n <div className=\"p-3 rounded-lg bg-[var(--error-bg)] border border-[var(--error-border)]\">\r\n <p className=\"text-sm font-medium text-[var(--error-text)]\">{t('glpi.sync.lastError', 'Last Sync Error')}</p>\r\n <p className=\"text-sm text-[var(--error-text)] opacity-80 mt-1\">{glpiSyncStats.lastSyncError}</p>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ KPI Cards /}\r\n <div className=\"grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4\">\r\n <KpiCard\r\n title={t('dashboard.totalTickets')}\r\n value={overview?.totalTickets ?? 0}\r\n icon={<Headphones className=\"w-5 h-5\" />}\r\n color=\"blue\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.newTickets')}\r\n value={overview?.newTickets ?? 0}\r\n icon={<TrendingUp className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.openTickets')}\r\n value={overview?.openTickets ?? 0}\r\n icon={<Clock className=\"w-5 h-5\" />}\r\n color=\"yellow\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.resolvedTickets')}\r\n value={overview?.resolvedTickets ?? 0}\r\n icon={<CheckCircle className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.slaCompliance')}\r\n value={`${overview?.slaCompliancePercentage?.toFixed(1) ?? 0}%`}\r\n icon={<AlertTriangle className=\"w-5 h-5\" />}\r\n color={(overview?.slaCompliancePercentage ?? 0) >= 90 ? 'green' : 'red'}\r\n />\r\n <KpiCard\r\n title={t('dashboard.avgSatisfaction')}\r\n value={`${overview?.averageSatisfaction?.toFixed(1) ?? 0}/5`}\r\n icon={<Star className=\"w-5 h-5\" />}\r\n color={(overview?.averageSatisfaction ?? 0) >= 4 ? 'green' : 'yellow'}\r\n />\r\n </div>\r\n\r\n {/ SLA Alerts - only visible with support.sla.read permission /}\r\n {canViewSla && (breachedTickets.length > 0 \|\| approachingBreach.length > 0) && (\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-4\">\r\n {breachedTickets.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--error-border)]\">\r\n <h3 className=\"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3\">\r\n <XCircle className=\"w-5 h-5\" />\r\n {t('dashboard.slaBreached')} ({breachedTickets.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {breachedTickets.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--error-text)] font-medium\">\r\n {ticket.responseBreached && 'Response'}{' '}\r\n {ticket.resolutionBreached && 'Resolution'}\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n\r\n {approachingBreach.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--warning-border)]\">\r\n <h3 className=\"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3\">\r\n <AlertTriangle className=\"w-5 h-5\" />\r\n {t('dashboard.approachingBreach')} ({approachingBreach.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {approachingBreach.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--warning-text)] font-medium\">\r\n {Math.round(ticket.responseSlaPercentage)}% Response\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ Charts Row /}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/ Status Distribution /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketsByStatus')}</h3>\r\n <div className=\"space-y-3\">\r\n {statusData.map((item) => {\r\n const total = statusData.reduce((sum, s) => sum + s.count, 0);\r\n const percentage = total > 0 ? (item.count / total) 100 : 0;\r\n return (\r\n <div key={item.status} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.status}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: statusColors[item.status] \|\| '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n\r\n {/* Priority Distribution /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.activeTicketsByPriority')}</h3>\r\n <div className=\"space-y-3\">\r\n {priorityData.map((item) => {\r\n const total = priorityData.reduce((sum, p) => sum + p.count, 0);\r\n const percentage = total > 0 ? (item.count / total) 100 : 0;\r\n return (\r\n <div key={item.priority} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.priority}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: priorityColors[item.priority] \|\| '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n\r\n {/* SLA & Satisfaction Row /}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/ SLA Compliance /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.slaPerformance')}</h3>\r\n {slaCompliance && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getComplianceColor(slaCompliance.compliancePercentage)}`}>\r\n {slaCompliance.compliancePercentage.toFixed(1)}%\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.complianceRate')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{slaCompliance.ticketsWithinSla}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.withinSla')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold text-[var(--error-text)]\">{slaCompliance.ticketsBreached}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.breached')}</div>\r\n </div>\r\n <div className=\"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResponse')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResponseMinutes)}</span>\r\n </div>\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResolution')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResolutionMinutes)}</span>\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n\r\n {/ Satisfaction /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.customerSatisfaction')}</h3>\r\n {satisfaction && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getRatingColor(satisfaction.averageRating)}`}>\r\n {satisfaction.averageRating.toFixed(1)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.averageRating')}</div>\r\n <div className=\"flex justify-center mt-1\">\r\n {[1, 2, 3, 4, 5].map((star) => (\r\n <Star\r\n key={star}\r\n className={`w-4 h-4 ${star <= Math.round(satisfaction.averageRating)\r\n ? 'text-[var(--warning-text)] fill-[var(--warning-text)]'\r\n : 'text-[var(--text-muted)]'\r\n }`}\r\n />\r\n ))}\r\n </div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{satisfaction.totalResponses}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.totalResponses')}</div>\r\n </div>\r\n <div className=\"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-sm font-medium mb-2\">{t('dashboard.ratingDistribution')}</div>\r\n <div className=\"space-y-1\">\r\n {[5, 4, 3, 2, 1].map((rating) => {\r\n const count = satisfaction.ratingDistribution[rating] \|\| 0;\r\n const percentage =\r\n satisfaction.totalResponses > 0\r\n ? 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(\r\n <div className=\"overflow-x-auto\">\r\n <table className=\"w-full\">\r\n <thead>\r\n <tr className=\"border-b border-[var(--border-color)]\">\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.agent')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.total')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.open')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.inProgress')}</th>\r\n <th className=\"text-center p-3 font-medium\">{t('dashboard.onHold')}</th>\r\n <th className=\"text-left p-3 font-medium\">{t('dashboard.load')}</th>\r\n </tr>\r\n </thead>\r\n <tbody>\r\n {agentWorkload.map((agent) => {\r\n const maxLoad = Math.max(...agentWorkload.map((a) => a.totalAssigned));\r\n const loadPercentage = maxLoad > 0 ? (agent.totalAssigned / maxLoad) 100 : 0;\r\n return (\r\n <tr key={agent.userId} className=\"border-b border-[var(--border-color)]\">\r\n <td className=\"p-3\">\r\n <div className=\"font-medium\">{agent.name}</div>\r\n <div className=\"text-xs text-[var(--text-secondary)]\">{agent.email}</div>\r\n </td>\r\n <td className=\"text-center p-3 font-semibold\">{agent.totalAssigned}</td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.openCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.inProgressCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.onHoldCount}\r\n </span>\r\n </td>\r\n <td className=\"p-3 w-32\">\r\n <div className=\"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--info-text)] rounded-full\"\r\n style={{ width: `${loadPercentage}%` }}\r\n />\r\n </div>\r\n </td>\r\n </tr>\r\n );\r\n })}\r\n </tbody>\r\n </table>\r\n </div>\r\n ) : (\r\n <div className=\"text-center py-8 text-[var(--text-secondary)]\">\r\n {t('dashboard.noAgentsAssigned')}\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n );\r\n}\r\n\r\n// KPI Card Component\r\nfunction KpiCard({\r\n title,\r\n value,\r\n icon,\r\n color,\r\n subtitle,\r\n trend,\r\n}: {\r\n title: string;\r\n value: string \| number;\r\n icon: React.ReactNode;\r\n color: 'blue' \| 'green' \| 'yellow' \| 'red';\r\n subtitle?: string;\r\n trend?: { value: number; isUp: boolean };\r\n}) {\r\n const colorClasses = {\r\n blue: 'bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]',\r\n green: 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]',\r\n yellow: 'bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]',\r\n red: 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]',\r\n };\r\n\r\n return (\r\n <div className={`card p-4 border ${colorClasses[color]}`}>\r\n <div className=\"flex items-center justify-between mb-2\">\r\n <span className=\"text-sm font-medium opacity-80\">{title}</span>\r\n {icon}\r\n </div>\r\n <div className=\"text-2xl font-bold\">{value}</div>\r\n {subtitle && <div className=\"text-xs opacity-70 mt-1\">{subtitle}</div>}\r\n {trend && (\r\n <div className={`flex items-center gap-1 mt-1 text-xs ${trend.isUp ? 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1	+ {"version":3,"file":"DashboardPage-CKHqWrdS.js","sources":["../../src/pages/platform/support/DashboardPage.tsx"],"sourcesContent":["import { useState, useEffect, useCallback } from 'react';\r\nimport type { ReactElement } from 'react';\r\nimport { useNavigate } from 'react-router-dom';\r\nimport { useTranslation } from 'react-i18next';\r\nimport { Breadcrumb } from '@/components/ui/Breadcrumb';\r\nimport {\r\n LayoutDashboard,\r\n Headphones,\r\n Clock,\r\n AlertTriangle,\r\n TrendingUp,\r\n Users,\r\n Star,\r\n CheckCircle,\r\n XCircle,\r\n ArrowUp,\r\n ArrowDown,\r\n Loader2,\r\n RefreshCw,\r\n ExternalLink,\r\n Info,\r\n} from 'lucide-react';\r\nimport { PageHeader } from '@/components/ui/PageHeader';\r\nimport { useAuth } from '@/contexts/AuthContext';\r\nimport { useTenant } from '@/contexts/TenantContext';\r\nimport { useTicketingProvider } from '@/hooks/useTicketingProvider';\r\nimport { supportApi, type GlpiSyncStatsDto } from '@/services/api/ticketApi';\r\nimport { ticketingApi } from '@/services/api/ticketingApi';\r\nimport {\r\n dashboardApi,\r\n slaApi,\r\n type DashboardOverviewDto,\r\n type StatusCountDto,\r\n type PriorityCountDto,\r\n type AgentWorkloadDto,\r\n type TrendDataDto,\r\n type SatisfactionStatsDto,\r\n type SlaComplianceDto,\r\n type TicketSlaDto,\r\n} from '@/services/api/supportApi';\r\n\r\nconst priorityColors: Record<string, string> = {\r\n Low: 'var(--info-text)',\r\n Medium: 'var(--warning-text)',\r\n High: 'var(--warning-text)',\r\n Critical: 'var(--error-text)',\r\n};\r\n\r\nconst statusColors: Record<string, string> = {\r\n Open: 'var(--warning-text)',\r\n InProgress: 'var(--info-text)',\r\n OnHold: 'var(--warning-text)',\r\n Resolved: 'var(--success-text)',\r\n Closed: 'var(--text-secondary)',\r\n Rejected: 'var(--error-text)',\r\n};\r\n\r\nexport function DashboardPage(): ReactElement {\r\n const { t } = useTranslation('support');\r\n const navigate = useNavigate();\r\n const { hasPermission } = useAuth();\r\n const { isGlpi, glpiBaseUrl } = useTicketingProvider();\r\n const { currentTenant } = useTenant();\r\n const [loading, setLoading] = useState(true);\r\n const [refreshing, setRefreshing] = useState(false);\r\n const [period, setPeriod] = useState(30);\r\n\r\n // Permission checks\r\n const canViewSla = hasPermission('support.sla.read');\r\n\r\n // Data states\r\n const [overview, setOverview] = useState<DashboardOverviewDto \| null>(null);\r\n const [statusData, setStatusData] = useState<StatusCountDto[]>([]);\r\n const [priorityData, setPriorityData] = useState<PriorityCountDto[]>([]);\r\n const [agentWorkload, setAgentWorkload] = useState<AgentWorkloadDto[]>([]);\r\n const [trends, setTrends] = useState<TrendDataDto[]>([]);\r\n const [satisfaction, setSatisfaction] = useState<SatisfactionStatsDto \| null>(null);\r\n const [slaCompliance, setSlaCompliance] = useState<SlaComplianceDto \| null>(null);\r\n const [breachedTickets, setBreachedTickets] = useState<TicketSlaDto[]>([]);\r\n const [approachingBreach, setApproachingBreach] = useState<TicketSlaDto[]>([]);\r\n const [glpiSyncStats, setGlpiSyncStats] = useState<GlpiSyncStatsDto \| null>(null);\r\n const [syncing, setSyncing] = useState(false);\r\n\r\n const loadData = useCallback(async () => {\r\n try {\r\n const [\r\n overviewRes,\r\n statusRes,\r\n priorityRes,\r\n workloadRes,\r\n trendsRes,\r\n satisfactionRes,\r\n slaRes,\r\n ] = await Promise.all([\r\n dashboardApi.getOverview(period),\r\n dashboardApi.getByStatus(),\r\n dashboardApi.getByPriority(),\r\n dashboardApi.getAgentWorkload(),\r\n dashboardApi.getTrends(period),\r\n dashboardApi.getSatisfactionStats(period),\r\n dashboardApi.getSlaCompliance(period),\r\n ]);\r\n\r\n setOverview(overviewRes);\r\n setStatusData(statusRes);\r\n setPriorityData(priorityRes);\r\n setAgentWorkload(workloadRes);\r\n setTrends(trendsRes);\r\n setSatisfaction(satisfactionRes);\r\n setSlaCompliance(slaRes);\r\n\r\n // Load GLPI sync stats if GLPI is provider\r\n if (isGlpi) {\r\n try {\r\n const syncStats = await supportApi.tickets.getGlpiSyncStats();\r\n setGlpiSyncStats(syncStats);\r\n } catch {\r\n // Sync stats are optional\r\n }\r\n }\r\n\r\n // SLA detail endpoints require support.sla.read permission\r\n if (canViewSla) {\r\n const [breachedRes, approachingRes] = await Promise.all([\r\n slaApi.getBreachedTickets(),\r\n slaApi.getTicketsApproachingBreach(60),\r\n ]);\r\n setBreachedTickets(breachedRes);\r\n setApproachingBreach(approachingRes);\r\n }\r\n } catch (error) {\r\n console.error('Failed to load dashboard data:', error);\r\n } finally {\r\n setLoading(false);\r\n setRefreshing(false);\r\n }\r\n }, [period, canViewSla, isGlpi]);\r\n\r\n useEffect(() => {\r\n loadData();\r\n }, [loadData]);\r\n\r\n const handleRefresh = () => {\r\n setRefreshing(true);\r\n loadData();\r\n };\r\n\r\n const handleTriggerSync = async () => {\r\n if (!currentTenant?.id \|\| syncing) return;\r\n setSyncing(true);\r\n try {\r\n await ticketingApi.triggerSync(currentTenant.id);\r\n // Reload data after sync\r\n await loadData();\r\n } catch {\r\n // Error handled silently\r\n } finally {\r\n setSyncing(false);\r\n }\r\n };\r\n\r\n if (loading) {\r\n return (\r\n <div className=\"flex items-center justify-center min-h-[400px]\">\r\n <Loader2 className=\"w-8 h-8 animate-spin text-[var(--color-primary-600)]\" />\r\n </div>\r\n );\r\n }\r\n\r\n const getComplianceColor = (percentage: number) => {\r\n if (percentage >= 95) return 'text-[var(--success-text)]';\r\n if (percentage >= 80) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n const getRatingColor = (rating: number) => {\r\n if (rating >= 4) return 'text-[var(--success-text)]';\r\n if (rating >= 3) return 'text-[var(--warning-text)]';\r\n return 'text-[var(--error-text)]';\r\n };\r\n\r\n return (\r\n <div className=\"space-y-6\">\r\n <Breadcrumb\r\n items={[\r\n { label: t('title', 'Support'), href: '/support' },\r\n { label: t('dashboard.title', 'Dashboard') }\r\n ]}\r\n />\r\n\r\n {/* Header /}\r\n <PageHeader\r\n title={t('dashboard.title')}\r\n subtitle={t('dashboard.subtitle')}\r\n icon={<LayoutDashboard className=\"w-6 h-6\" />}\r\n actions={\r\n <>\r\n <select\r\n value={period}\r\n onChange={(e) => setPeriod(Number(e.target.value))}\r\n className=\"input\"\r\n >\r\n <option value={7}>{t('dashboard.period7')}</option>\r\n <option value={30}>{t('dashboard.period30')}</option>\r\n <option value={90}>{t('dashboard.period90')}</option>\r\n </select>\r\n <button\r\n onClick={handleRefresh}\r\n disabled={refreshing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${refreshing ? 'animate-spin' : ''}`} />\r\n {t('dashboard.refresh')}\r\n </button>\r\n </>\r\n }\r\n />\r\n\r\n {/ GLPI Provider Banner /}\r\n {isGlpi && (\r\n <div className=\"flex items-center gap-3 p-4 rounded-lg bg-[var(--info-bg)] border border-[var(--info-border)] text-[var(--info-text)]\">\r\n <Info className=\"w-5 h-5 flex-shrink-0\" />\r\n <div className=\"flex-1\">\r\n <p className=\"font-medium\">{t('glpi.managedByGlpi')}</p>\r\n <p className=\"text-sm opacity-80\">{t('glpi.dashboardSyncInfo')}</p>\r\n </div>\r\n {glpiBaseUrl && (\r\n <a\r\n href={glpiBaseUrl}\r\n target=\"_blank\"\r\n rel=\"noopener noreferrer\"\r\n className=\"btn btn-secondary flex items-center gap-2 text-sm\"\r\n >\r\n <ExternalLink className=\"w-4 h-4\" />\r\n {t('glpi.openGlpi')}\r\n </a>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ GLPI Sync Status /}\r\n {isGlpi && glpiSyncStats && (\r\n <div className=\"card p-4 space-y-4\">\r\n <div className=\"flex items-center justify-between\">\r\n <div>\r\n <h3 className=\"font-semibold flex items-center gap-2\">\r\n <RefreshCw className=\"w-5 h-5\" />\r\n {t('glpi.sync.title', 'GLPI Sync Status')}\r\n </h3>\r\n <p className=\"text-sm text-[var(--text-secondary)]\">{t('glpi.sync.subtitle', 'Synchronization overview with GLPI')}</p>\r\n </div>\r\n <button\r\n onClick={handleTriggerSync}\r\n disabled={syncing}\r\n className=\"btn btn-secondary flex items-center gap-2\"\r\n >\r\n <RefreshCw className={`w-4 h-4 ${syncing ? 'animate-spin' : ''}`} />\r\n {syncing ? t('glpi.sync.syncing', 'Syncing...') : t('glpi.sync.triggerSync', 'Sync Now')}\r\n </button>\r\n </div>\r\n\r\n <div className=\"grid grid-cols-2 md:grid-cols-4 gap-4\">\r\n <div className=\"card p-4 text-center border bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.totalMappedTickets}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.totalSynced', 'Total Synced')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsSyncedOk}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncSuccess', 'Successful')}</div>\r\n </div>\r\n <div className=\"card p-4 text-center border bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]\">\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.ticketsWithSyncErrors}</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.syncErrors', 'Errors')}</div>\r\n </div>\r\n <div className={`card p-4 text-center border ${glpiSyncStats.successRate >= 90 ? 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]' : 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]'}`}>\r\n <div className=\"text-2xl font-bold\">{glpiSyncStats.successRate}%</div>\r\n <div className=\"text-sm opacity-80\">{t('glpi.sync.successRate', 'Success Rate')}</div>\r\n </div>\r\n </div>\r\n\r\n <div className=\"flex items-center gap-6 text-sm text-[var(--text-secondary)]\">\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.lastSync', 'Last Sync')}:</span>{' '}\r\n {glpiSyncStats.lastSyncAt\r\n ? new Date(glpiSyncStats.lastSyncAt).toLocaleString()\r\n : t('glpi.sync.never', 'Never')}\r\n </div>\r\n <div>\r\n <span className=\"font-medium\">{t('glpi.sync.syncInterval', 'Interval')}:</span>{' '}\r\n {t('glpi.sync.everyNMinutes', 'Every {{n}} min', { n: glpiSyncStats.syncIntervalMinutes })}\r\n </div>\r\n <div>\r\n <span className={`px-2 py-0.5 rounded text-xs font-medium ${glpiSyncStats.syncEnabled ? 'bg-[var(--success-bg)] text-[var(--success-text)]' : 'bg-[var(--bg-secondary)] text-[var(--text-secondary)]'}`}>\r\n {glpiSyncStats.syncEnabled ? t('glpi.sync.enabled', 'Enabled') : t('glpi.sync.disabled', 'Disabled')}\r\n </span>\r\n </div>\r\n </div>\r\n\r\n {glpiSyncStats.lastSyncError && (\r\n <div className=\"p-3 rounded-lg bg-[var(--error-bg)] border border-[var(--error-border)]\">\r\n <p className=\"text-sm font-medium text-[var(--error-text)]\">{t('glpi.sync.lastError', 'Last Sync Error')}</p>\r\n <p className=\"text-sm text-[var(--error-text)] opacity-80 mt-1\">{glpiSyncStats.lastSyncError}</p>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ KPI Cards /}\r\n <div className=\"grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4\">\r\n <KpiCard\r\n title={t('dashboard.totalTickets')}\r\n value={overview?.totalTickets ?? 0}\r\n icon={<Headphones className=\"w-5 h-5\" />}\r\n color=\"blue\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.newTickets')}\r\n value={overview?.newTickets ?? 0}\r\n icon={<TrendingUp className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.openTickets')}\r\n value={overview?.openTickets ?? 0}\r\n icon={<Clock className=\"w-5 h-5\" />}\r\n color=\"yellow\"\r\n />\r\n <KpiCard\r\n title={t('dashboard.resolvedTickets')}\r\n value={overview?.resolvedTickets ?? 0}\r\n icon={<CheckCircle className=\"w-5 h-5\" />}\r\n color=\"green\"\r\n subtitle={t('dashboard.lastNDays', { period })}\r\n />\r\n <KpiCard\r\n title={t('dashboard.slaCompliance')}\r\n value={`${overview?.slaCompliancePercentage?.toFixed(1) ?? 0}%`}\r\n icon={<AlertTriangle className=\"w-5 h-5\" />}\r\n color={(overview?.slaCompliancePercentage ?? 0) >= 90 ? 'green' : 'red'}\r\n />\r\n <KpiCard\r\n title={t('dashboard.avgSatisfaction')}\r\n value={`${overview?.averageSatisfaction?.toFixed(1) ?? 0}/5`}\r\n icon={<Star className=\"w-5 h-5\" />}\r\n color={(overview?.averageSatisfaction ?? 0) >= 4 ? 'green' : 'yellow'}\r\n />\r\n </div>\r\n\r\n {/ SLA Alerts - only visible with support.sla.read permission /}\r\n {canViewSla && (breachedTickets.length > 0 \|\| approachingBreach.length > 0) && (\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-4\">\r\n {breachedTickets.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--error-border)]\">\r\n <h3 className=\"font-semibold text-[var(--error-text)] flex items-center gap-2 mb-3\">\r\n <XCircle className=\"w-5 h-5\" />\r\n {t('dashboard.slaBreached')} ({breachedTickets.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {breachedTickets.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--error-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--error-text)] font-medium\">\r\n {ticket.responseBreached && 'Response'}{' '}\r\n {ticket.resolutionBreached && 'Resolution'}\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n\r\n {approachingBreach.length > 0 && (\r\n <div className=\"card p-4 border-l-4 border-[var(--warning-border)]\">\r\n <h3 className=\"font-semibold text-[var(--warning-text)] flex items-center gap-2 mb-3\">\r\n <AlertTriangle className=\"w-5 h-5\" />\r\n {t('dashboard.approachingBreach')} ({approachingBreach.length})\r\n </h3>\r\n <div className=\"space-y-2 max-h-40 overflow-y-auto\">\r\n {approachingBreach.slice(0, 5).map((ticket) => (\r\n <button\r\n type=\"button\"\r\n key={ticket.id}\r\n className=\"w-full flex items-center justify-between p-2 bg-[var(--warning-bg)] rounded cursor-pointer hover:opacity-80 text-left\"\r\n onClick={() => navigate(`/support/tickets/${ticket.ticketId}`)}\r\n >\r\n <div>\r\n <span className=\"font-mono text-sm\">{ticket.ticketNumber}</span>\r\n <span className=\"ml-2 text-sm\">{ticket.ticketTitle}</span>\r\n </div>\r\n <span className=\"text-xs text-[var(--warning-text)] font-medium\">\r\n {Math.round(ticket.responseSlaPercentage)}% Response\r\n </span>\r\n </button>\r\n ))}\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n )}\r\n\r\n {/ Charts Row /}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/ Status Distribution /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketsByStatus')}</h3>\r\n <div className=\"space-y-3\">\r\n {statusData.map((item) => {\r\n const total = statusData.reduce((sum, s) => sum + s.count, 0);\r\n const percentage = total > 0 ? (item.count / total) 100 : 0;\r\n return (\r\n <div key={item.status} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.status}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: statusColors[item.status] \|\| '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n\r\n {/* Priority Distribution /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.activeTicketsByPriority')}</h3>\r\n <div className=\"space-y-3\">\r\n {priorityData.map((item) => {\r\n const total = priorityData.reduce((sum, p) => sum + p.count, 0);\r\n const percentage = total > 0 ? (item.count / total) 100 : 0;\r\n return (\r\n <div key={item.priority} className=\"flex items-center gap-3\">\r\n <div className=\"w-24 text-sm\">{item.priority}</div>\r\n <div className=\"flex-1 h-6 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full rounded-full transition-all duration-500\"\r\n style={{\r\n width: `${percentage}%`,\r\n backgroundColor: priorityColors[item.priority] \|\| '#6b7280',\r\n }}\r\n />\r\n </div>\r\n <div className=\"w-16 text-right text-sm font-medium\">{item.count}</div>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n\r\n {/* SLA & Satisfaction Row /}\r\n <div className=\"grid grid-cols-1 lg:grid-cols-2 gap-6\">\r\n {/ SLA Compliance /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.slaPerformance')}</h3>\r\n {slaCompliance && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getComplianceColor(slaCompliance.compliancePercentage)}`}>\r\n {slaCompliance.compliancePercentage.toFixed(1)}%\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.complianceRate')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{slaCompliance.ticketsWithinSla}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.withinSla')}</div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold text-[var(--error-text)]\">{slaCompliance.ticketsBreached}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.breached')}</div>\r\n </div>\r\n <div className=\"space-y-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResponse')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResponseMinutes)}</span>\r\n </div>\r\n <div className=\"flex justify-between text-sm\">\r\n <span>{t('dashboard.avgResolution')}:</span>\r\n <span className=\"font-medium\">{formatDuration(slaCompliance.averageResolutionMinutes)}</span>\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n\r\n {/ Satisfaction /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.customerSatisfaction')}</h3>\r\n {satisfaction && (\r\n <div className=\"grid grid-cols-2 gap-4\">\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className={`text-3xl font-bold ${getRatingColor(satisfaction.averageRating)}`}>\r\n {satisfaction.averageRating.toFixed(1)}\r\n </div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.averageRating')}</div>\r\n <div className=\"flex justify-center mt-1\">\r\n {[1, 2, 3, 4, 5].map((star) => (\r\n <Star\r\n key={star}\r\n className={`w-4 h-4 ${star <= Math.round(satisfaction.averageRating)\r\n ? 'text-[var(--warning-text)] fill-[var(--warning-text)]'\r\n : 'text-[var(--text-muted)]'\r\n }`}\r\n />\r\n ))}\r\n </div>\r\n </div>\r\n <div className=\"text-center p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-3xl font-bold\">{satisfaction.totalResponses}</div>\r\n <div className=\"text-sm text-[var(--text-secondary)]\">{t('dashboard.totalResponses')}</div>\r\n </div>\r\n <div className=\"col-span-2 p-4 bg-[var(--bg-secondary)] rounded-lg\">\r\n <div className=\"text-sm font-medium mb-2\">{t('dashboard.ratingDistribution')}</div>\r\n <div className=\"space-y-1\">\r\n {[5, 4, 3, 2, 1].map((rating) => {\r\n const count = satisfaction.ratingDistribution[rating] \|\| 0;\r\n const percentage =\r\n satisfaction.totalResponses > 0\r\n ? (count / satisfaction.totalResponses) 100\r\n : 0;\r\n return (\r\n <div key={rating} className=\"flex items-center gap-2 text-sm\">\r\n <span className=\"w-4\">{rating}</span>\r\n <Star className=\"w-3 h-3 text-[var(--warning-text)] fill-[var(--warning-text)]\" />\r\n <div className=\"flex-1 h-3 bg-[var(--bg-primary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--warning-text)] rounded-full\"\r\n style={{ width: `${percentage}%` }}\r\n />\r\n </div>\r\n <span className=\"w-8 text-right text-xs\">{count}</span>\r\n </div>\r\n );\r\n })}\r\n </div>\r\n </div>\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n\r\n {/* Trends Chart /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4\">{t('dashboard.ticketTrends', { period })}</h3>\r\n <div className=\"h-64\">\r\n <TrendChart data={trends} t={t} />\r\n </div>\r\n </div>\r\n\r\n {/ Agent Workload /}\r\n <div className=\"card p-4\">\r\n <h3 className=\"font-semibold mb-4 flex items-center gap-2\">\r\n <Users className=\"w-5 h-5\" />\r\n {t('dashboard.agentWorkload')}\r\n </h3>\r\n {agentWorkload.length > 0 ? 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(agent.totalAssigned / maxLoad) 100 : 0;\r\n return (\r\n <tr key={agent.userId} className=\"border-b border-[var(--border-color)]\">\r\n <td className=\"p-3\">\r\n <div className=\"font-medium\">{agent.name}</div>\r\n <div className=\"text-xs text-[var(--text-secondary)]\">{agent.email}</div>\r\n </td>\r\n <td className=\"text-center p-3 font-semibold\">{agent.totalAssigned}</td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.openCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--info-bg)] text-[var(--info-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.inProgressCount}\r\n </span>\r\n </td>\r\n <td className=\"text-center p-3\">\r\n <span className=\"px-2 py-1 bg-[var(--warning-bg)] text-[var(--warning-text)] rounded-[var(--radius-badge)] text-sm\">\r\n {agent.onHoldCount}\r\n </span>\r\n </td>\r\n <td className=\"p-3 w-32\">\r\n <div className=\"h-2 bg-[var(--bg-secondary)] rounded-full overflow-hidden\">\r\n <div\r\n className=\"h-full bg-[var(--info-text)] rounded-full\"\r\n style={{ width: `${loadPercentage}%` }}\r\n />\r\n </div>\r\n </td>\r\n </tr>\r\n );\r\n })}\r\n </tbody>\r\n </table>\r\n </div>\r\n ) : (\r\n <div className=\"text-center py-8 text-[var(--text-secondary)]\">\r\n {t('dashboard.noAgentsAssigned')}\r\n </div>\r\n )}\r\n </div>\r\n </div>\r\n );\r\n}\r\n\r\n// KPI Card Component\r\nfunction KpiCard({\r\n title,\r\n value,\r\n icon,\r\n color,\r\n subtitle,\r\n trend,\r\n}: {\r\n title: string;\r\n value: string \| number;\r\n icon: React.ReactNode;\r\n color: 'blue' \| 'green' \| 'yellow' \| 'red';\r\n subtitle?: string;\r\n trend?: { value: number; isUp: boolean };\r\n}) {\r\n const colorClasses = {\r\n blue: 'bg-[var(--info-bg)] text-[var(--info-text)] border-[var(--info-border)]',\r\n green: 'bg-[var(--success-bg)] text-[var(--success-text)] border-[var(--success-border)]',\r\n yellow: 'bg-[var(--warning-bg)] text-[var(--warning-text)] border-[var(--warning-border)]',\r\n red: 'bg-[var(--error-bg)] text-[var(--error-text)] border-[var(--error-border)]',\r\n };\r\n\r\n return (\r\n <div className={`card p-4 border ${colorClasses[color]}`}>\r\n <div className=\"flex items-center justify-between mb-2\">\r\n <span className=\"text-sm font-medium opacity-80\">{title}</span>\r\n {icon}\r\n </div>\r\n <div className=\"text-2xl font-bold\">{value}</div>\r\n {subtitle && <div className=\"text-xs opacity-70 mt-1\">{subtitle}</div>}\r\n {trend && (\r\n <div className={`flex items-center gap-1 mt-1 text-xs ${trend.isUp ? 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package/dist/chunks/{DashboardPage-CaNOAstg.js → DashboardPage-COmc9b__.js} RENAMED Viewed

@@ -3,8 +3,8 @@ import { useState as c, useRef as le, useCallback as ne, useEffect as ce } from
 import { useNavigate as ie } from "react-router-dom";
 import { useTranslation as de } from "react-i18next";
 import { Monitor as y, Tablet as oe, Smartphone as me, Loader2 as he, AlertTriangle as S, RefreshCw as B, Users as P, UserCheck as M, UserX as ue, UserPlus as xe, Activity as E, Key as ve, Shield as ge, Globe as be, TrendingUp as Ne, Clock as fe } from "lucide-react";
-import { a as pe, k as x, B as ye } from "./index-CwSaRXXg.js";
-import { a as I } from "./applicationAnalyticsApi-B8AhFYLr.js";
+import { a as pe, k as x, B as ye } from "./index-lpIzhufD.js";
+import { a as I } from "./applicationAnalyticsApi-Bwa75Fzd.js";
 const L = {
   Desktop: /* @__PURE__ */ e(y, { className: "w-4 h-4" }),
   Mobile: /* @__PURE__ */ e(me, { className: "w-4 h-4" }),
@@ -569,4 +569,4 @@ function Ae({ data: a }) {
 export {
   Be as AdminDashboardPage
 };
-//# sourceMappingURL=DashboardPage-CaNOAstg.js.map
+//# sourceMappingURL=DashboardPage-COmc9b__.js.map