@astralibx/call-log-engine 0.2.0 → 0.3.0

package/dist/index.d.mts

@@ -1,6 +1,6 @@
 import { Request, Router } from 'express';
 import mongoose, { Document, Schema, Model } from 'mongoose';
-import { IPipeline, IPipelineStage, ICallLog, IContactRef, IStageChange, ITimelineEntry, ICallLogSettings, IPriorityConfig, ResolvedOptions, CallLogEngineConfig, DateRange, AgentInfo, AgentCallStats, PipelineReport, PipelineFunnel, DailyReport, DashboardStats, OverallCallReport, ExportFormat, ExportFilter, AuthResult } from '@astralibx/call-log-types';
+import { IPipeline, IPipelineStage, ICallLog, IContactRef, IStageChange, ITimelineEntry, ICallLogSettings, IPriorityConfig, ResolvedOptions, CallLogEngineConfig, DateRange, AgentInfo, AgentCallStats, DailyReport, DashboardStats, OverallCallReport, PipelineReport, PipelineFunnel, ChannelDistribution, OutcomeDistribution, FollowUpStats, ExportFormat, ExportFilter, AuthResult } from '@astralibx/call-log-types';
 export { CallLogEngineConfig, DEFAULT_OPTIONS, ResolvedOptions } from '@astralibx/call-log-types';
 import { LogAdapter, AlxError } from '@astralibx/core';
 
@@ -168,6 +168,8 @@ interface CreateCallLogInput {
     pipelineId: string;
     contactRef: ICallLog['contactRef'];
     direction: ICallLog['direction'];
+    channel: string;
+    outcome: string;
     callDate?: Date | string;
     agentId: string;
     priority?: ICallLog['priority'];
@@ -175,6 +177,7 @@ interface CreateCallLogInput {
     category?: string;
     nextFollowUpDate?: Date;
     durationMinutes?: number;
+    isFollowUp?: boolean;
     tenantId?: string;
     metadata?: Record<string, unknown>;
 }
@@ -184,6 +187,9 @@ interface UpdateCallLogInput {
     category?: string;
     nextFollowUpDate?: Date;
     durationMinutes?: number;
+    channel?: string;
+    outcome?: string;
+    isFollowUp?: boolean;
 }
 interface ListCallLogsFilter {
     pipelineId?: string;
@@ -192,12 +198,16 @@ interface ListCallLogsFilter {
     tags?: string[];
     category?: string;
     isClosed?: boolean;
+    includeDeleted?: boolean;
     contactExternalId?: string;
     contactName?: string;
     contactPhone?: string;
     contactEmail?: string;
     priority?: ICallLog['priority'];
     direction?: ICallLog['direction'];
+    channel?: string;
+    outcome?: string;
+    isFollowUp?: boolean;
     dateRange?: DateRange;
     page?: number;
     limit?: number;
@@ -217,7 +227,7 @@ interface BulkChangeStageResult {
     }[];
     total: number;
 }
-type ResolvedHooks = NonNullable<CallLogEngineConfig['hooks']>;
+type ResolvedHooks$1 = NonNullable<CallLogEngineConfig['hooks']>;
 declare class CallLogService {
     private CallLog;
     private Pipeline;
@@ -225,18 +235,30 @@ declare class CallLogService {
     private logger;
     private hooks;
     private options;
-    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks, options: ResolvedOptions);
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks$1, options: ResolvedOptions);
     create(data: CreateCallLogInput): Promise<ICallLogDocument>;
     update(callLogId: string, data: UpdateCallLogInput): Promise<ICallLogDocument>;
-    changeStage(callLogId: string, newStageId: string, agentId: string): Promise<ICallLogDocument>;
-    assign(callLogId: string, agentId: string, assignedBy: string): Promise<ICallLogDocument>;
     list(filter?: ListCallLogsFilter): Promise<ListCallLogsResult>;
     get(callLogId: string): Promise<ICallLogDocument>;
     getByContact(externalId: string): Promise<ICallLogDocument[]>;
-    getFollowUpsDue(agentId?: string, dateRange?: DateRange): Promise<ICallLogDocument[]>;
-    bulkChangeStage(callLogIds: string[], newStageId: string, agentId: string): Promise<BulkChangeStageResult>;
+}
+
+type ResolvedHooks = NonNullable<CallLogEngineConfig['hooks']>;
+declare class CallLogLifecycleService {
+    private CallLog;
+    private Pipeline;
+    private timeline;
+    private logger;
+    private hooks;
+    private options;
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks, options: ResolvedOptions);
+    changeStage(callLogId: string, newStageId: string, agentId: string): Promise<ICallLogDocument>;
+    assign(callLogId: string, agentId: string, assignedBy: string): Promise<ICallLogDocument>;
     close(callLogId: string, agentId: string): Promise<ICallLogDocument>;
     reopen(callLogId: string, agentId: string): Promise<ICallLogDocument>;
+    bulkChangeStage(callLogIds: string[], newStageId: string, agentId: string): Promise<BulkChangeStageResult>;
+    getFollowUpsDue(agentId?: string, dateRange?: DateRange): Promise<ICallLogDocument[]>;
+    softDelete(callLogId: string, agentId?: string, agentName?: string): Promise<ICallLogDocument>;
 }
 
 interface WeeklySummary {
@@ -260,20 +282,33 @@ declare class AnalyticsService {
     private buildDateMatch;
     getAgentStats(agentId: string, dateRange: DateRange): Promise<AgentCallStats>;
     getAgentLeaderboard(dateRange: DateRange): Promise<AgentCallStats[]>;
-    getPipelineStats(pipelineId: string, dateRange: DateRange): Promise<PipelineReport>;
-    getPipelineFunnel(pipelineId: string, dateRange: DateRange): Promise<PipelineFunnel>;
     getTeamStats(teamId?: string, dateRange?: DateRange): Promise<TeamStats>;
-    getDailyReport(dateRange: DateRange): Promise<DailyReport[]>;
+    getDailyReport(dateRange: DateRange, agentId?: string): Promise<DailyReport[]>;
     getDashboardStats(): Promise<DashboardStats>;
     getWeeklyTrends(weeks: number): Promise<WeeklySummary[]>;
     getOverallReport(dateRange: DateRange): Promise<OverallCallReport>;
 }
 
+declare class PipelineAnalyticsService {
+    private CallLog;
+    private Pipeline;
+    private logger;
+    private resolveAgent?;
+    private tenantId?;
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, logger: LogAdapter, resolveAgent?: ((agentId: string) => Promise<AgentInfo | null>) | undefined, tenantId?: string | undefined);
+    private buildDateMatch;
+    getPipelineStats(pipelineId: string, dateRange: DateRange): Promise<PipelineReport>;
+    getPipelineFunnel(pipelineId: string, dateRange: DateRange): Promise<PipelineFunnel>;
+    getChannelDistribution(dateRange: DateRange): Promise<ChannelDistribution[]>;
+    getOutcomeDistribution(dateRange: DateRange): Promise<OutcomeDistribution[]>;
+    getFollowUpStats(dateRange: DateRange): Promise<FollowUpStats>;
+}
+
 declare class ExportService {
     private CallLog;
-    private analytics;
+    private pipelineAnalytics;
     private logger;
-    constructor(CallLog: Model<ICallLogDocument>, analytics: AnalyticsService, logger: LogAdapter);
+    constructor(CallLog: Model<ICallLogDocument>, pipelineAnalytics: PipelineAnalyticsService, logger: LogAdapter);
     exportCallLog(callLogId: string, format: ExportFormat): Promise<string>;
     exportCallLogs(filter: ExportFilter, format: ExportFormat): Promise<string>;
     exportPipelineReport(pipelineId: string, dateRange: DateRange, format: ExportFormat): Promise<string>;
@@ -288,6 +323,7 @@ declare const ERROR_CODE: {
     readonly StageInUse: "CALL_STAGE_IN_USE";
     readonly CallLogNotFound: "CALL_LOG_NOT_FOUND";
     readonly CallLogClosed: "CALL_LOG_CLOSED";
+    readonly CallLogDeleted: "CALL_LOG_DELETED";
     readonly ContactNotFound: "CALL_CONTACT_NOT_FOUND";
     readonly AgentCapacityFull: "CALL_AGENT_CAPACITY_FULL";
     readonly InvalidConfig: "CALL_INVALID_CONFIG";
@@ -303,6 +339,7 @@ declare const ERROR_MESSAGE: {
     readonly StageInUse: "Cannot remove stage that has active calls";
     readonly CallLogNotFound: "Call log not found";
     readonly CallLogClosed: "Cannot modify a closed call log";
+    readonly CallLogDeleted: "Call log has been deleted";
     readonly ContactNotFound: "Contact not found";
     readonly AgentCapacityFull: "Agent has reached maximum concurrent calls";
     readonly AuthFailed: "Authentication failed";
@@ -329,6 +366,8 @@ declare const SYSTEM_TIMELINE_FN: {
     readonly callAssigned: (agentName: string) => string;
     readonly callReassigned: (from: string, to: string) => string;
     readonly followUpSet: (date: string) => string;
+    readonly callDeleted: (agentName: string) => string;
+    readonly followUpCallCreated: () => string;
 };
 
 declare class AlxCallLogError extends AlxError {
@@ -414,22 +453,27 @@ declare class FollowUpWorker {
 interface RouteServices {
     pipelines: PipelineService;
     callLogs: CallLogService;
+    lifecycle: CallLogLifecycleService;
     timeline: TimelineService;
     analytics: AnalyticsService;
+    pipelineAnalytics: PipelineAnalyticsService;
     settings: SettingsService;
     export: ExportService;
 }
 interface RouteOptions {
     authenticateRequest?: (req: Request) => Promise<AuthResult | null>;
     logger: LogAdapter;
+    enableAgentScoping?: boolean;
 }
 declare function createRoutes(services: RouteServices, options: RouteOptions): Router;
 
 interface CallLogEngine {
     pipelines: PipelineService;
     callLogs: CallLogService;
+    lifecycle: CallLogLifecycleService;
     timeline: TimelineService;
     analytics: AnalyticsService;
+    pipelineAnalytics: PipelineAnalyticsService;
     settings: SettingsService;
     export: ExportService;
     routes: Router;
@@ -442,4 +486,4 @@ interface CallLogEngine {
 }
 declare function createCallLogEngine(config: CallLogEngineConfig): CallLogEngine;
 
-export { AGENT_CALL_DEFAULTS, AgentCapacityError, AlxCallLogError, AnalyticsService, AuthFailedError, CALL_LOG_DEFAULTS, CallLogClosedError, type CallLogEngine, CallLogNotFoundError, CallLogSchema, CallLogService, CallLogSettingsSchema, ContactNotFoundError, ContactRefSchema, ERROR_CODE, ERROR_MESSAGE, type ErrorCode, ExportService, FollowUpWorker, type ICallLogDocument, type ICallLogSettingsDocument, type IPipelineDocument, type IPipelineStageDocument, InvalidConfigError, InvalidPipelineError, PIPELINE_DEFAULTS, PipelineNotFoundError, PipelineSchema, PipelineService, PipelineStageSchema, SYSTEM_TIMELINE, SYSTEM_TIMELINE_FN, SettingsService, StageChangeSchema, StageInUseError, StageNotFoundError, TimelineEntrySchema, TimelineService, createCallLogEngine, createCallLogModel, createCallLogSettingsModel, createPipelineModel, createRoutes, validatePipelineStages };
+export { AGENT_CALL_DEFAULTS, AgentCapacityError, AlxCallLogError, AnalyticsService, AuthFailedError, CALL_LOG_DEFAULTS, CallLogClosedError, type CallLogEngine, CallLogLifecycleService, CallLogNotFoundError, CallLogSchema, CallLogService, CallLogSettingsSchema, ContactNotFoundError, ContactRefSchema, ERROR_CODE, ERROR_MESSAGE, type ErrorCode, ExportService, FollowUpWorker, type ICallLogDocument, type ICallLogSettingsDocument, type IPipelineDocument, type IPipelineStageDocument, InvalidConfigError, InvalidPipelineError, PIPELINE_DEFAULTS, PipelineAnalyticsService, PipelineNotFoundError, PipelineSchema, PipelineService, PipelineStageSchema, SYSTEM_TIMELINE, SYSTEM_TIMELINE_FN, SettingsService, StageChangeSchema, StageInUseError, StageNotFoundError, TimelineEntrySchema, TimelineService, createCallLogEngine, createCallLogModel, createCallLogSettingsModel, createPipelineModel, createRoutes, validatePipelineStages };

package/dist/index.d.ts

@@ -1,6 +1,6 @@
 import { Request, Router } from 'express';
 import mongoose, { Document, Schema, Model } from 'mongoose';
-import { IPipeline, IPipelineStage, ICallLog, IContactRef, IStageChange, ITimelineEntry, ICallLogSettings, IPriorityConfig, ResolvedOptions, CallLogEngineConfig, DateRange, AgentInfo, AgentCallStats, PipelineReport, PipelineFunnel, DailyReport, DashboardStats, OverallCallReport, ExportFormat, ExportFilter, AuthResult } from '@astralibx/call-log-types';
+import { IPipeline, IPipelineStage, ICallLog, IContactRef, IStageChange, ITimelineEntry, ICallLogSettings, IPriorityConfig, ResolvedOptions, CallLogEngineConfig, DateRange, AgentInfo, AgentCallStats, DailyReport, DashboardStats, OverallCallReport, PipelineReport, PipelineFunnel, ChannelDistribution, OutcomeDistribution, FollowUpStats, ExportFormat, ExportFilter, AuthResult } from '@astralibx/call-log-types';
 export { CallLogEngineConfig, DEFAULT_OPTIONS, ResolvedOptions } from '@astralibx/call-log-types';
 import { LogAdapter, AlxError } from '@astralibx/core';
 
@@ -168,6 +168,8 @@ interface CreateCallLogInput {
     pipelineId: string;
     contactRef: ICallLog['contactRef'];
     direction: ICallLog['direction'];
+    channel: string;
+    outcome: string;
     callDate?: Date | string;
     agentId: string;
     priority?: ICallLog['priority'];
@@ -175,6 +177,7 @@ interface CreateCallLogInput {
     category?: string;
     nextFollowUpDate?: Date;
     durationMinutes?: number;
+    isFollowUp?: boolean;
     tenantId?: string;
     metadata?: Record<string, unknown>;
 }
@@ -184,6 +187,9 @@ interface UpdateCallLogInput {
     category?: string;
     nextFollowUpDate?: Date;
     durationMinutes?: number;
+    channel?: string;
+    outcome?: string;
+    isFollowUp?: boolean;
 }
 interface ListCallLogsFilter {
     pipelineId?: string;
@@ -192,12 +198,16 @@ interface ListCallLogsFilter {
     tags?: string[];
     category?: string;
     isClosed?: boolean;
+    includeDeleted?: boolean;
     contactExternalId?: string;
     contactName?: string;
     contactPhone?: string;
     contactEmail?: string;
     priority?: ICallLog['priority'];
     direction?: ICallLog['direction'];
+    channel?: string;
+    outcome?: string;
+    isFollowUp?: boolean;
     dateRange?: DateRange;
     page?: number;
     limit?: number;
@@ -217,7 +227,7 @@ interface BulkChangeStageResult {
     }[];
     total: number;
 }
-type ResolvedHooks = NonNullable<CallLogEngineConfig['hooks']>;
+type ResolvedHooks$1 = NonNullable<CallLogEngineConfig['hooks']>;
 declare class CallLogService {
     private CallLog;
     private Pipeline;
@@ -225,18 +235,30 @@ declare class CallLogService {
     private logger;
     private hooks;
     private options;
-    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks, options: ResolvedOptions);
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks$1, options: ResolvedOptions);
     create(data: CreateCallLogInput): Promise<ICallLogDocument>;
     update(callLogId: string, data: UpdateCallLogInput): Promise<ICallLogDocument>;
-    changeStage(callLogId: string, newStageId: string, agentId: string): Promise<ICallLogDocument>;
-    assign(callLogId: string, agentId: string, assignedBy: string): Promise<ICallLogDocument>;
     list(filter?: ListCallLogsFilter): Promise<ListCallLogsResult>;
     get(callLogId: string): Promise<ICallLogDocument>;
     getByContact(externalId: string): Promise<ICallLogDocument[]>;
-    getFollowUpsDue(agentId?: string, dateRange?: DateRange): Promise<ICallLogDocument[]>;
-    bulkChangeStage(callLogIds: string[], newStageId: string, agentId: string): Promise<BulkChangeStageResult>;
+}
+
+type ResolvedHooks = NonNullable<CallLogEngineConfig['hooks']>;
+declare class CallLogLifecycleService {
+    private CallLog;
+    private Pipeline;
+    private timeline;
+    private logger;
+    private hooks;
+    private options;
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, timeline: TimelineService, logger: LogAdapter, hooks: ResolvedHooks, options: ResolvedOptions);
+    changeStage(callLogId: string, newStageId: string, agentId: string): Promise<ICallLogDocument>;
+    assign(callLogId: string, agentId: string, assignedBy: string): Promise<ICallLogDocument>;
     close(callLogId: string, agentId: string): Promise<ICallLogDocument>;
     reopen(callLogId: string, agentId: string): Promise<ICallLogDocument>;
+    bulkChangeStage(callLogIds: string[], newStageId: string, agentId: string): Promise<BulkChangeStageResult>;
+    getFollowUpsDue(agentId?: string, dateRange?: DateRange): Promise<ICallLogDocument[]>;
+    softDelete(callLogId: string, agentId?: string, agentName?: string): Promise<ICallLogDocument>;
 }
 
 interface WeeklySummary {
@@ -260,20 +282,33 @@ declare class AnalyticsService {
     private buildDateMatch;
     getAgentStats(agentId: string, dateRange: DateRange): Promise<AgentCallStats>;
     getAgentLeaderboard(dateRange: DateRange): Promise<AgentCallStats[]>;
-    getPipelineStats(pipelineId: string, dateRange: DateRange): Promise<PipelineReport>;
-    getPipelineFunnel(pipelineId: string, dateRange: DateRange): Promise<PipelineFunnel>;
     getTeamStats(teamId?: string, dateRange?: DateRange): Promise<TeamStats>;
-    getDailyReport(dateRange: DateRange): Promise<DailyReport[]>;
+    getDailyReport(dateRange: DateRange, agentId?: string): Promise<DailyReport[]>;
     getDashboardStats(): Promise<DashboardStats>;
     getWeeklyTrends(weeks: number): Promise<WeeklySummary[]>;
     getOverallReport(dateRange: DateRange): Promise<OverallCallReport>;
 }
 
+declare class PipelineAnalyticsService {
+    private CallLog;
+    private Pipeline;
+    private logger;
+    private resolveAgent?;
+    private tenantId?;
+    constructor(CallLog: Model<ICallLogDocument>, Pipeline: Model<IPipelineDocument>, logger: LogAdapter, resolveAgent?: ((agentId: string) => Promise<AgentInfo | null>) | undefined, tenantId?: string | undefined);
+    private buildDateMatch;
+    getPipelineStats(pipelineId: string, dateRange: DateRange): Promise<PipelineReport>;
+    getPipelineFunnel(pipelineId: string, dateRange: DateRange): Promise<PipelineFunnel>;
+    getChannelDistribution(dateRange: DateRange): Promise<ChannelDistribution[]>;
+    getOutcomeDistribution(dateRange: DateRange): Promise<OutcomeDistribution[]>;
+    getFollowUpStats(dateRange: DateRange): Promise<FollowUpStats>;
+}
+
 declare class ExportService {
     private CallLog;
-    private analytics;
+    private pipelineAnalytics;
     private logger;
-    constructor(CallLog: Model<ICallLogDocument>, analytics: AnalyticsService, logger: LogAdapter);
+    constructor(CallLog: Model<ICallLogDocument>, pipelineAnalytics: PipelineAnalyticsService, logger: LogAdapter);
     exportCallLog(callLogId: string, format: ExportFormat): Promise<string>;
     exportCallLogs(filter: ExportFilter, format: ExportFormat): Promise<string>;
     exportPipelineReport(pipelineId: string, dateRange: DateRange, format: ExportFormat): Promise<string>;
@@ -288,6 +323,7 @@ declare const ERROR_CODE: {
     readonly StageInUse: "CALL_STAGE_IN_USE";
     readonly CallLogNotFound: "CALL_LOG_NOT_FOUND";
     readonly CallLogClosed: "CALL_LOG_CLOSED";
+    readonly CallLogDeleted: "CALL_LOG_DELETED";
     readonly ContactNotFound: "CALL_CONTACT_NOT_FOUND";
     readonly AgentCapacityFull: "CALL_AGENT_CAPACITY_FULL";
     readonly InvalidConfig: "CALL_INVALID_CONFIG";
@@ -303,6 +339,7 @@ declare const ERROR_MESSAGE: {
     readonly StageInUse: "Cannot remove stage that has active calls";
     readonly CallLogNotFound: "Call log not found";
     readonly CallLogClosed: "Cannot modify a closed call log";
+    readonly CallLogDeleted: "Call log has been deleted";
     readonly ContactNotFound: "Contact not found";
     readonly AgentCapacityFull: "Agent has reached maximum concurrent calls";
     readonly AuthFailed: "Authentication failed";
@@ -329,6 +366,8 @@ declare const SYSTEM_TIMELINE_FN: {
     readonly callAssigned: (agentName: string) => string;
     readonly callReassigned: (from: string, to: string) => string;
     readonly followUpSet: (date: string) => string;
+    readonly callDeleted: (agentName: string) => string;
+    readonly followUpCallCreated: () => string;
 };
 
 declare class AlxCallLogError extends AlxError {
@@ -414,22 +453,27 @@ declare class FollowUpWorker {
 interface RouteServices {
     pipelines: PipelineService;
     callLogs: CallLogService;
+    lifecycle: CallLogLifecycleService;
     timeline: TimelineService;
     analytics: AnalyticsService;
+    pipelineAnalytics: PipelineAnalyticsService;
     settings: SettingsService;
     export: ExportService;
 }
 interface RouteOptions {
     authenticateRequest?: (req: Request) => Promise<AuthResult | null>;
     logger: LogAdapter;
+    enableAgentScoping?: boolean;
 }
 declare function createRoutes(services: RouteServices, options: RouteOptions): Router;
 
 interface CallLogEngine {
     pipelines: PipelineService;
     callLogs: CallLogService;
+    lifecycle: CallLogLifecycleService;
     timeline: TimelineService;
     analytics: AnalyticsService;
+    pipelineAnalytics: PipelineAnalyticsService;
     settings: SettingsService;
     export: ExportService;
     routes: Router;
@@ -442,4 +486,4 @@ interface CallLogEngine {
 }
 declare function createCallLogEngine(config: CallLogEngineConfig): CallLogEngine;
 
-export { AGENT_CALL_DEFAULTS, AgentCapacityError, AlxCallLogError, AnalyticsService, AuthFailedError, CALL_LOG_DEFAULTS, CallLogClosedError, type CallLogEngine, CallLogNotFoundError, CallLogSchema, CallLogService, CallLogSettingsSchema, ContactNotFoundError, ContactRefSchema, ERROR_CODE, ERROR_MESSAGE, type ErrorCode, ExportService, FollowUpWorker, type ICallLogDocument, type ICallLogSettingsDocument, type IPipelineDocument, type IPipelineStageDocument, InvalidConfigError, InvalidPipelineError, PIPELINE_DEFAULTS, PipelineNotFoundError, PipelineSchema, PipelineService, PipelineStageSchema, SYSTEM_TIMELINE, SYSTEM_TIMELINE_FN, SettingsService, StageChangeSchema, StageInUseError, StageNotFoundError, TimelineEntrySchema, TimelineService, createCallLogEngine, createCallLogModel, createCallLogSettingsModel, createPipelineModel, createRoutes, validatePipelineStages };
+export { AGENT_CALL_DEFAULTS, AgentCapacityError, AlxCallLogError, AnalyticsService, AuthFailedError, CALL_LOG_DEFAULTS, CallLogClosedError, type CallLogEngine, CallLogLifecycleService, CallLogNotFoundError, CallLogSchema, CallLogService, CallLogSettingsSchema, ContactNotFoundError, ContactRefSchema, ERROR_CODE, ERROR_MESSAGE, type ErrorCode, ExportService, FollowUpWorker, type ICallLogDocument, type ICallLogSettingsDocument, type IPipelineDocument, type IPipelineStageDocument, InvalidConfigError, InvalidPipelineError, PIPELINE_DEFAULTS, PipelineAnalyticsService, PipelineNotFoundError, PipelineSchema, PipelineService, PipelineStageSchema, SYSTEM_TIMELINE, SYSTEM_TIMELINE_FN, SettingsService, StageChangeSchema, StageInUseError, StageNotFoundError, TimelineEntrySchema, TimelineService, createCallLogEngine, createCallLogModel, createCallLogSettingsModel, createPipelineModel, createRoutes, validatePipelineStages };