@askly/widget 3.3.0 → 3.5.0

package/dist/loader.js

@@ -1 +1 @@
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a.delayMs?a.delayMs:o&&"number"==typeof o.greetingDelayMs?o.greetingDelayMs:3e3;i=setTimeout(()=>{S()},Math.max(0,r-400-(Date.now()-n._t))),b.push(i)};l(s);let d=!1;try{const t=`askly_conversations_${e||"detect"}`;for(let e=0;e<localStorage.length;e++){const o=localStorage.key(e)||"";if(0===o.indexOf(t)&&c(localStorage.getItem(o))){d=!0;break}}}catch{}(t=>{const e=window.requestIdleCallback;e?e(t,{timeout:4e3}):b.push(setTimeout(t,1500))})(()=>{m&&!p&&(d?S():((()=>{if(p||x||"undefined"==typeof document)return;x=!0;const t=document.createElement("link");t.rel="modulepreload",t.href=o.appUrl,document.head.appendChild(t)})(),s||y||(y=!0,fetch(`${a}/widget/config${e?`?org_id=${encodeURIComponent(e)}`:""}`).then(t=>t.ok?t.json():null).then(e=>{if(e&&m){try{sessionStorage.setItem(r,JSON.stringify(e))}catch{}if(e.disabled)return w("Disabled by configuration."),k(),n.q=null,void(m=!1);p||(f&&!t.hideLauncher&&(f.remove(),f=null,I(t,e)),l(e))}}).catch(()=>{}))))})};let E=!1;const $=e=>{if(E||!e.includePaths&&!e.excludePaths)return;E=!0;const o=()=>{m&&!p&&(t(window.location.pathname,e.includePaths,e.excludePaths)?C||_(e):(k(),C=!1))},n=t=>{const e=history[t];history[t]=function(...t){const n=e.apply(this,t);return setTimeout(o,0),n}};n("pushState"),n("replaceState"),window.addEventListener("popstate",o)};return r.forEach(e=>{const r=(...s)=>n[e]!==r?n[e](...s):(n.q&&n.q.push([e,s]),"init"===e?((e={})=>{if(h=e,m=!0,n._t=Date.now(),e.appUrl&&(o={...o,appUrl:e.appUrl}),e.appId||e.widgetId||e.orgId||console.error("[Askly] Missing required `appId`. The widget cannot load without it."),"undefined"!=typeof window){if(g||e.autoOpen||e.userId)return g=!1,void S();if($(e),e.customLauncherSelector&&!v){let t=!0;try{document.querySelector(e.customLauncherSelector)}catch{t=!1}t||console.warn(`[Askly] customLauncherSelector is not a valid selector: ${e.customLauncherSelector}`),v=!0,t&&document.addEventListener("click",t=>{if(!(m&&h&&h.customLauncherSelector&&n.q))return;const e=t.target;let o=null;try{o=e&&e.closest?e.closest(h.customLauncherSelector):null}catch{return}o&&("A"===o.tagName&&"#"===(o.getAttribute("href")||"#").charAt(0)&&t.preventDefault(),n.q.some(t=>"open"===t[0]||"toggle"===t[0])||n.open())})}t(window.location.pathname,e.includePaths,e.excludePaths)?_(e):w("Hidden on this path.")}})(s[0]):"reset"===e?a(A(h)):"shutdown"===e||"unmount"===e?("shutdown"===e&&a(A(h)),m=!1,k(),n.q=[]):-1!==i.indexOf(e)&&S(),"on"===e||"once"===e?()=>{n.q?n.q=n.q.filter(t=>!(t[0]===e&&t[1][0]===s[0]&&t[1][1]===s[1])):n.off(s[0],s[1])}:void 0);n[e]=r}),Object.keys(s).forEach(t=>{const e=()=>n[t]!==e?n[t]():s[t];n[t]=e}),n.ready=()=>(S(),new Promise(t=>n._r.push(t))),n._unpaint=k,n}({appUrl:(y=f&&f.src,v=g,w=h,y?y.replace(/[?#].*$/,"").replace(/[^/]*$/,"").replace(/(\/@askly\/widget)(@[^/]*)?(\/)/,(t,e,o,n)=>`${e}@${v}${n}`)+"app/askly-app.js":w),fallbackUrl:h}),m.Askly=b);const A=function(t){if(t)return t.getAttribute("data-app-id")||t.getAttribute("data-widget-id")||t.getAttribute("data-org-id")||void 0}(f);f&&A&&b.init(p(f,A)),m.customElements&&!m.customElements.get("askly-chat")&&m.customElements.define("askly-chat",class extends HTMLElement{constructor(){super(...arguments),this._gone=null}connectedCallback(){if(this._gone)return clearTimeout(this._gone),void(this._gone=null);const t=this.getAttribute("app-id");if(!t)return;const e=document.createElement("script");Array.from(this.attributes).forEach(t=>e.setAttribute(`data-${t.name}`,t.value)),m.Askly.init(p(e,t))}disconnectedCallback(){this._gone=setTimeout(()=>{this._gone=null,m.Askly.unmount()},0)}})}();

package/dist/types/core/api.d.ts

@@ -25,6 +25,8 @@ export interface AsklyApi {
     sendMessage: (text: string) => void;
     showArticle: (articleId: string) => void;
     startVoiceInput: () => void;
+    /** Ask for a person on the current conversation: the thread goes to your team. */
+    requestHuman: (reason?: string) => void;
     stopVoiceInput: () => void;
     update: (config: Record<string, any>) => void;
     /** Switch the widget's language (BCP 47 tag). Applied asynchronously; unknown tags fall back to English. */

package/dist/types/core/events.d.ts

@@ -44,6 +44,21 @@ export interface AsklyEventMap {
         rating: "up" | "down" | null;
         comment?: string;
     };
+    /** The visitor answered "was this article helpful?". */
+    "article:feedback": {
+        articleId: string;
+        rating: "yes" | "somewhat" | "no";
+    };
+    /** The visitor asked to talk to a person (or `Askly.requestHuman()` was called). */
+    "handoff:requested": {
+        conversationId: string;
+    };
+    /** The visitor opened one of a reply's sources. */
+    "citation:opened": {
+        id: string;
+        title: string;
+        articleId?: string;
+    };
     /** A conversation was closed, taken over by an agent, or reopened. */
     "conversation:status": {
         conversationId: string;
@@ -117,6 +132,9 @@ export type AsklyCommand = {
     articleId: string;
 } | {
     type: "startVoiceInput";
+} | {
+    type: "requestHuman";
+    reason?: string;
 } | {
     type: "stopVoiceInput";
 } | {

package/dist/types/core/help.d.ts

@@ -0,0 +1,32 @@
+/**
+ * The help centre as the widget reads it (servers that list the `help_center` capability),
+ * and business hours (servers that list `business_hours`).
+ */
+import type { Article, HelpCollection } from "./types";
+/** One article summary or body as GET /widget/help returns it. */
+export declare function toHelpArticle(raw: any, collections: HelpCollection[]): Article | null;
+export declare function toHelpCollection(raw: any): HelpCollection | null;
+/** The top-level ancestor of a collection id (itself when it has no parent or is unknown). */
+export declare function topLevelCollection(id: string, collections: HelpCollection[]): string;
+export interface HoursInterval {
+    start: string;
+    end: string;
+}
+export interface BusinessHours {
+    timezone: string;
+    schedule: Record<string, HoursInterval[]>;
+    outsideMessage?: string | null;
+    open: boolean;
+    nextChangeAt?: string | null;
+}
+export declare function toBusinessHours(raw: any): BusinessHours | null;
+/**
+ * Whether a person is around now, and when that changes, from the schedule. Falls back to
+ * what the server said when the timezone cannot be read in this browser.
+ */
+export declare function hoursState(hours: BusinessHours, now?: Date): {
+    open: boolean;
+    nextChange: Date | null;
+};
+/** "Mon 09:00" style, in the visitor's locale and the visitor's own timezone. */
+export declare function formatNextOpen(at: Date, locale: string): string;

package/dist/types/core/history.d.ts

@@ -3,7 +3,7 @@
  * the browser's copy (see ./storage.ts) is a cache of it plus what has not reached the
  * server yet: the welcome line, and messages still sending or not sent.
  */
-import type { ConversationStatus, Message, SavedConversation } from "./types";
+import type { Citation, ConversationStatus, Message, SavedConversation } from "./types";
 /** One message as the widget API returns it. */
 export interface ServerMessage {
     role: string;
@@ -16,7 +16,12 @@ export interface ServerMessage {
         rating?: string | null;
         comment?: string | null;
     } | null;
+    citations?: any[] | null;
+    sender?: {
+        name?: string | null;
+    } | null;
 }
+export declare function toCitations(raw: unknown): Citation[];
 /** One row of GET /widget/conversations. */
 export interface ServerThread {
     thread_key: string;

package/dist/types/core/types.d.ts

@@ -59,6 +59,15 @@ export interface Message {
     status?: MessageStatus;
     attachments?: Attachment[];
     feedback?: MessageFeedback;
+    citations?: Citation[];
+    sender?: {
+        name: string;
+    };
+}
+export interface Citation {
+    id: string;
+    title: string;
+    articleId?: string;
 }
 export interface Attachment {
     url: string;
@@ -86,6 +95,19 @@ export interface Article {
     content: string;
     document_type: string;
     score?: number;
+    collection?: string;
+    excerpt?: string;
+    updatedAt?: string;
+    url?: string;
+    featured?: boolean;
+    source?: "help" | "kb";
+}
+export interface HelpCollection {
+    id: string;
+    name: string;
+    description: string;
+    parentId?: string;
+    icon: string;
 }
 export type WidgetTab = "explore" | "messages" | "help";
 export interface Faq {

package/dist/types/i18n/en.d.ts

@@ -151,6 +151,16 @@ declare const en: {
     help_featured_article: string;
     help_untitled_article: string;
     help_unavailable: string;
+    help_updated_on: string;
+    help_open_site: string;
+    help_article_unavailable: string;
+    citations_label: string;
+    handoff_button: string;
+    handoff_requesting: string;
+    handoff_unavailable: string;
+    handoff_failed: string;
+    hours_away_until: string;
+    hours_away: string;
     link_opens_new_tab: string;
     error_search_rate_limited: string;
     error_search_unavailable: string;

package/dist/types/i18n/index.d.ts

@@ -28,5 +28,7 @@ export declare function t(key: MessageKey, params?: Params): string;
 /** A plural string: `key_one` / `key_other` (and `_zero`, `_two`, `_few`, `_many` when a pack has them). */
 export declare function tn(key: string, count: number, params?: Params): string;
 export declare function formatNumber(n: number): string;
+/** A calendar date ("3 Oct 2026") in the visitor's locale. */
+export declare function formatDate(dateAny: any): string;
 /** A clock time (today) or a short date (earlier) in the visitor's locale. */
 export declare function formatTime(dateAny: any): string;

package/dist/types/ui/HelpTab.d.ts

@@ -1,13 +1,22 @@
 import React from "react";
-import type { WidgetTab, Article } from "../core/types";
+import type { WidgetTab, Article, HelpCollection } from "../core/types";
 export interface HelpTabProps {
     allArticles: Article[];
+    /** The opened article's body could not be fetched. */
+    articleError: boolean;
     articleFeedback: Record<string, "yes" | "no" | "somewhat">;
+    /** The opened article's body is being fetched. */
+    articleLoading: boolean;
     articlesLoading: boolean;
     handleSearchChange: (e: React.ChangeEvent<HTMLInputElement>) => void;
     handleSelectArticle: (article: Article) => void;
+    /** Collections from the help centre; empty when the knowledge base is the source. */
+    helpCollections: HelpCollection[];
+    helpSearchPlaceholder: string | null;
+    helpSiteUrl: string | null;
     organizationLogo: string | undefined;
     organizationName: string;
+    rateArticle: (article: Article, rating: "yes" | "somewhat" | "no") => void;
     searchError: string | null;
     searchLoading: boolean;
     searchQuery: string;
@@ -15,7 +24,6 @@ export interface HelpTabProps {
     selectedArticle: Article | null;
     selectedCollection: string | null;
     setActiveTab: (tab: WidgetTab) => void;
-    setArticleFeedback: React.Dispatch<React.SetStateAction<Record<string, "yes" | "no" | "somewhat">>>;
     setInput: React.Dispatch<React.SetStateAction<string>>;
     setSelectedArticle: (article: Article | null) => void;
     setSelectedCollection: (collection: string | null) => void;

package/dist/types/ui/MessageList.d.ts

@@ -1,10 +1,14 @@
 import React from "react";
-import type { Message } from "../core/types";
+import type { Citation, Message } from "../core/types";
 export interface MessageListProps {
     /** Which chat is on screen; the comment box and the thanks note belong to one chat. */
     chatKey: string | null;
     copiedMsgIndex: string | null;
     messages: Message[];
+    /** Whether a source opens something (an article); otherwise it is shown by title only. */
+    canOpenCitation: (c: Citation) => boolean;
+    /** Open one of a reply's sources. */
+    openCitation: (c: Citation) => void;
     /** Rate a reply; null withdraws the rating. */
     rateMessage: (m: Message, rating: "up" | "down" | null, comment?: string) => void | Promise<void>;
     setCopiedMsgIndex: React.Dispatch<React.SetStateAction<string | null>>;

package/dist/widget.js

@@ -1 +1 @@
-!function(){"use strict";function t(t,e=[],o=[]){return e.length>0?e.some(e=>t.startsWith(e)):!(o.length>0)||!o.some(e=>t.startsWith(e))}const e="askly_scope_",o={};function n(t){delete o[t];try{window.localStorage.removeItem(t)}catch{}}function a(t){const r=t||"detect",s=function(t){var e;try{const e=window.localStorage.getItem(t);if(null!==e)return e}catch{}return null!==(e=o[t])&&void 0!==e?e:null}(e+r);s&&s!==r&&a(s),n("askly_visitor_"+r),n("askly_threads_"+r);for(const t of Object.keys(o))t.includes(r)&&!t.startsWith(e)&&delete o[t];try{const t=[];for(let e=0;e<window.localStorage.length;e++){const o=window.localStorage.key(e);o&&o.startsWith(`askly_conversations_${r}`)&&t.push(o)}t.forEach(t=>window.localStorage.removeItem(t))}catch{}}const r=["init","identify","reset","shutdown","unmount","open","close","toggle","show","hide","on","off","once","showSpace","showNewMessage","sendMessage","showArticle","startVoiceInput","stopVoiceInput","update","setLocale","updateTexts"],s={isOpen:!1,getUnreadCount:0,getVisitorId:""},i=["identify","open","toggle","show","showSpace","showNewMessage","sendMessage","showArticle","startVoiceInput","update"],l="#0f172a",d="http://www.w3.org/2000/svg";const u=":host{all:initial}.askly-chat-button{position:fixed;bottom:var(--ob,24px);width:60px;height:60px;border:0;padding:0;display:flex;align-items:center;justify-content:center;cursor:pointer;color:#fff;background:var(--a,"+l+");border-radius:23%;box-shadow:0 12px 32px rgba(15,23,42,.28),0 4px 10px rgba(15,23,42,.16);z-index:99999;font:28px -apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;transition:transform .28s cubic-bezier(.2,.8,.2,1)}.shape-round{border-radius:50%}.askly-chat-button:hover{transform:translateY(-3px) scale(1.05)}.askly-chat-button:focus-visible{outline:3px solid var(--a,"+l+");outline-offset:3px}.r{right:var(--os,24px)}.l{left:var(--os,24px)}@media (max-width:600px){.askly-chat-button{bottom:var(--ob,16px)}.r{right:var(--os,16px)}.l{left:var(--os,16px)}}@media (prefers-reduced-motion:reduce){.askly-chat-button{transition:none}}";function c(t){try{const e=JSON.parse(t||"[]");return Array.isArray(e)&&e.some(t=>t&&Array.isArray(t.messages)&&t.messages.some(t=>t&&"user"===t.role))}catch{return!1}}function p(t,e){const o=t.getAttribute("data-org-server-route")||void 0,n=e=>{const o=t.getAttribute(e);return null===o?void 0:"true"===o};return{appId:e,orgServerRoute:o,organizationName:t.getAttribute("data-org-name")||void 0,position:t.getAttribute("data-position")||void 0,locale:t.getAttribute("data-locale")||void 0,hideLauncher:n("data-hide-launcher"),customLauncherSelector:t.getAttribute("data-custom-launcher-selector")||void 0,offset:(()=>{const e=t.getAttribute("data-offset-bottom"),o=t.getAttribute("data-offset-side");if(null!==e||null!==o)return{bottom:null===e||isNaN(parseInt(e))?void 0:parseInt(e),side:null===o||isNaN(parseInt(o))?void 0:parseInt(o)}})(),themeColor:t.getAttribute("data-theme-color")||void 0,theme:t.getAttribute("data-theme")||void 0,enableVoiceChat:t.getAttribute("data-enable-voice")?"true"===t.getAttribute("data-enable-voice"):void 0,voiceInput:(()=>{const e=t.getAttribute("data-voice-input");return"off"!==e&&"false"!==e&&("review"===e||"auto-send"===e?e:void 0)})(),welcomeMessage:t.getAttribute("data-welcome-message")||void 0,placeholderText:t.getAttribute("data-placeholder-text")||void 0,organizationLogo:t.getAttribute("data-logo")||void 0,buttonIcon:t.getAttribute("data-button-icon")||void 0,buttonShape:t.getAttribute("data-button-shape")||void 0,autoOpen:n("data-auto-open"),greeting:(()=>{if("false"===t.getAttribute("data-greeting"))return!1;const e=t.getAttribute("data-greeting-message")||void 0,o=t.getAttribute("data-greeting-delay"),a=null===o||isNaN(parseInt(o))?void 0:parseInt(o);return void 0!==e||void 0!==a?{message:e,delayMs:a}:n("data-greeting")})(),showTimestamp:n("data-show-timestamp"),soundEnabled:n("data-sound-enabled"),debug:n("data-debug"),soundVolume:t.getAttribute("data-sound-volume")?parseFloat(t.getAttribute("data-sound-volume")):void 0,poweredBy:t.getAttribute("data-powered-by")||void 0,userId:t.getAttribute("data-user-id")||void 0,timestamp:t.getAttribute("data-timestamp")?parseInt(t.getAttribute("data-timestamp")):void 0,signature:t.getAttribute("data-signature")||void 0,turnstileSiteKey:t.getAttribute("data-turnstile-sitekey")||void 0,excludePaths:t.getAttribute("data-exclude-paths")?t.getAttribute("data-exclude-paths").split(",").map(t=>t.trim()):void 0,includePaths:t.getAttribute("data-include-paths")?t.getAttribute("data-include-paths").split(",").map(t=>t.trim()):void 0}}const g="3.3.0",h=`https://unpkg.com/@askly/widget@${g}/dist/app/askly-app.js`,m=window,f=function(){const t=document.currentScript;if(t&&t.src)return t;const e=Array.from(document.querySelectorAll("script[src]")).filter(t=>/(^|\/)(widget|loader)\.js([?#]|$)/.test(t.src));return e.find(t=>t.hasAttribute("data-app-id")||t.hasAttribute("data-widget-id")||t.hasAttribute("data-org-id"))||e[0]||null}();let b;var y,v,w;m.Askly&&"function"==typeof m.Askly.init?(b=m.Askly,3===b.v&&b.q||console.warn("[Askly] The widget script is included twice; the second copy is ignored.")):(b=function(e){let o=e;const n={q:[],v:3,_r:[],_t:0};let p=null,g=!1,h=null,m=!1,f=null,b=[],y=!1,v=!1;const w=(...t)=>{h&&h.debug&&console.log("[Askly]",...t)},A=t=>t&&(t.appId||t.widgetId||t.orgId)||"detect",k=()=>{b.forEach(clearTimeout),b=[],f&&f.remove(),f=null},S=()=>{if(!h)return g=!0,Promise.resolve();if(!p){const t=(e,o)=>(w("Loading the widget from",e),import(/* webpackIgnore: true */ /* @vite-ignore 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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@askly/widget",
-  "version": "3.3.0",
+  "version": "3.5.0",
   "description": "Embeddable AI support chat widget for React \u2014 drop-in customer support chatbot with voice, RAG (docs-grounded) answers, and human handoff. One line to install.",
   "main": "dist/index.umd.js",
   "module": "dist/index.esm.js",

package/dist/app/HelpTab-DopB6oOU.js

@@ -1 +0,0 @@
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package/dist/app/shared-keljZg37.js

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