@askly/widget 2.3.1 → 2.6.0

package/README.md

@@ -129,6 +129,28 @@ instead of calling `identify()` separately:
 | `timestamp` | `number` | Signature timestamp. |
 | `signature` | `string` | HMAC request signature (same value as `hash` above). |
 
+### Asking visitors for their email
+
+Anonymous visitors can't be replied to once they close the tab — the answer just waits in a widget
+they may never reopen. So the widget can ask for an email, and Askly delivers the reply there
+instead when they've gone.
+
+Configured on the **Widget** screen in your portal, not in code:
+
+| Mode | Behaviour |
+| :--- | :--- |
+| **When it matters** *(default)* | A dismissible prompt after the assistant replies, and a required one only once a conversation is waiting on your team — the point where email is the only way to reach them. Barely affects how many people start a chat. |
+| **Before every chat** | Nobody can send a first message without an email. Captures the most addresses, at a cost of roughly 30% fewer conversations — including ones the assistant would have resolved on its own. |
+| **Never** | Visitors are never asked. |
+
+Anyone whose address you already have — from `identify()`, a previous chat, or because they typed
+it — is never asked again.
+
+An address given this way is **not verified**: it proves the person wants replies there, not who
+they are. It is never used to match them to an existing contact, so nobody can read someone else's
+conversation history by typing their address. Only addresses given through this prompt are ever
+emailed; one merely spotted in the text of a message is not consent to write to them.
+
 ### Restricting the widget to certain pages
 
 Control where the widget appears using URL **path prefixes** (matched against `window.location.pathname`).
@@ -174,6 +196,20 @@ Askly.init({
 
 None required. The widget talks to Askly's hosted backend automatically — you only provide an `appId`.
 
+### Reply formatting
+
+The server and the widget share one rendering contract, the **Askly reply markdown subset v1**. The AI is instructed to write only this subset, the server normalises anything else away, and the widget renders exactly this subset with a small built-in parser (no third-party markdown library). Every message carries a `format` field: `"markdown"` for AI replies, `"text"` for operator replies and visitor messages, which are shown verbatim with URLs auto-linked.
+
+| Allowed | Syntax |
+| --- | --- |
+| Paragraphs | blank line between them; a single newline is a soft break |
+| Bold, italic | `**bold**`, `*italic*` or `_italic_` |
+| Inline code, code blocks | `` `code` ``, fenced ```` ``` ```` with an optional language |
+| Lists | `- item`, `* item`, `1. item`; never nested |
+| Links | `[text](https://…)` (https, http, mailto, tel) and bare URLs |
+
+Headings, tables, images, blockquotes, horizontal rules and raw HTML are not part of the contract and appear as literal text. The canonical definition lives in `src/markdown.ts`; the server copy is `app/services/reply_format.py`.
+
 ## Development
 
 ```bash

package/dist/index.esm.js

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