@askly/widget 2.10.0 → 3.0.0

package/MIGRATION-3.0.md

@@ -0,0 +1,58 @@
+# Migrating to @askly/widget 3.0
+
+3.0 changes how the widget is delivered, not what it does. Every option, method and event from
+2.x still works. Most sites have nothing to do.
+
+## Script tag
+
+Nothing to change if you load it from a CDN. `dist/widget.js` is now a loader of under 5 KB
+that fetches the widget on demand from the `app/` directory next to it, so the existing
+one-line embed keeps working, including on `@latest`. We recommend pinning the major version:
+
+```html
+<script src="https://unpkg.com/@askly/widget@3/dist/widget.js" data-app-id="…" async></script>
+```
+
+If you copied `widget.js` to your own server, copy the whole `dist/` directory this time
+(`widget.js` and `app/`), and keep old `app/` files around for a while after each update:
+a visitor who already has the main file may still fetch its chunks.
+
+## npm
+
+`react` and `react-dom` are no longer peer dependencies; you can remove them if the widget was
+the only reason you had them. `import Askly from "@askly/widget"` still works and still gives
+you the same API. What you import is now the loader; the widget's code is fetched from the CDN,
+for your exact package version, when first needed. To keep everything on your own origin, copy
+`dist/app/` to your static assets and pass its URL as `appUrl` (see the README).
+
+If you rendered the React component directly (`import { ChatWidget } from "@askly/widget"`),
+that export is gone. Use `Askly.init()`, or `<AsklyProvider>` from the new `@askly/react`.
+
+## Styling
+
+The widget now renders in a Shadow DOM. CSS on your page that targeted the widget's class names
+(`.askly-chat-modal`, `.askly-chat-button`, …) no longer reaches it. Colours and fonts come from
+the portal; for per-page adjustments set these properties on the host elements:
+
+```css
+askly-widget, askly-loader { --askly-brand: #0f766e; --askly-font-family: "Inter", sans-serif; }
+```
+
+## Content Security Policy
+
+The widget's code is now a module that the loader imports, so a nonce on the `<script>` tag is
+no longer enough on its own: add `'strict-dynamic'` to `script-src`, or list the origin you load
+the widget from. If your page enforces Trusted Types, allow the policy name `askly`. With
+Turnstile on, allow `https://challenges.cloudflare.com` in `script-src` and `frame-src`.
+
+## New
+
+- `Askly.unmount()` removes the widget without forgetting the visitor (use it where a framework
+  mounts and unmounts; `shutdown()` still also resets identity, for logout).
+- `<askly-chat app-id="…">` element, `appUrl` option, `@askly/react`.
+
+## Removed
+
+- The `readAloud` option (removed in 2.11.0; still accepted and ignored).
+- The `ChatWidget` React component export.
+- Internet Explorer 11: the build targets ES2019 and needs dynamic `import()` (Chrome 73, Safari 12.1, Firefox 67 and later).

package/README.md

@@ -13,7 +13,7 @@ Askly is an **embeddable AI support chat widget** for React and plain HTML. Drop
 
 - 🤖 **AI-powered answers** — resolves customer questions automatically from your knowledge base.
 - 📚 **RAG (docs-grounded)** — replies grounded in your own documentation, not hallucinated.
-- 🎙️ **Voice chat** — customers can talk to the assistant, not just type.
+- 🎙️ **Voice input** — customers can speak their message; it is transcribed and sent as text.
 - 🙋 **Human handoff** — one-click escalation to a live agent when needed.
 - ⚛️ **React + CDN** — use as an npm module, or a single `<script>` tag on any site (no React required).
 - 🎨 **Fully themeable** — colors, logo, position, and copy configured in the portal.
@@ -22,14 +22,30 @@ Askly is an **embeddable AI support chat widget** for React and plain HTML. Drop
 
 ### Script tag (any website)
 
-One line, before `</body>`. The bundle is self-contained — no React or other dependencies on your page:
+One line, before `</body>`:
 
 ```html
-<script src="https://unpkg.com/@askly/widget@latest/dist/widget.js" data-app-id="YOUR_APP_ID" async></script>
+<script src="https://unpkg.com/@askly/widget@3/dist/widget.js" data-app-id="YOUR_APP_ID" async></script>
 ```
 
 That's the whole install. Your branding — name, logo, theme, welcome message — loads automatically from your Askly portal settings.
 
+What the page downloads is a loader of under 5 KB. It paints the launcher at once and fetches the
+widget itself (about 40 KB, from the same place as the loader) only when it is about to be
+needed: when the visitor moves to the launcher, when the greeting bubble is due, when a
+conversation from an earlier visit may have replies waiting, or when your code calls the API.
+Voice input and the help centre are fetched separately, the first time they are used.
+
+The widget renders inside a Shadow DOM, so your site's CSS cannot affect it and its CSS cannot
+affect your site. Pin a major version (`@3`) rather than `@latest`, so a future major release
+cannot change your embed without you.
+
+You can also place it as an element, with the same attributes minus the `data-` prefix:
+
+```html
+<askly-chat app-id="YOUR_APP_ID" position="left"></askly-chat>
+```
+
 ### NPM (React / bundlers)
 
 ```bash
@@ -42,7 +58,62 @@ import Askly from '@askly/widget';
 Askly.init({ appId: "YOUR_APP_ID" });
 ```
 
-The npm builds (`index.esm.js` / `index.umd.js`) treat React as a peer dependency, so your bundle isn't double-shipping it.
+The package has no dependencies and no React peer dependency. What you import is the same small
+loader as the script tag; the widget's code is fetched from the CDN, for exactly the package
+version you installed, when it is first needed. It adds about 3 KB to your bundle.
+
+To serve the widget from your own origin instead, copy `node_modules/@askly/widget/dist/app/` to
+your static assets and point the loader at it:
+
+```javascript
+Askly.init({ appId: "YOUR_APP_ID", appUrl: "/static/askly/app/askly-app.js" });
+```
+
+### React
+
+```bash
+npm install @askly/widget @askly/react
+```
+
+```tsx
+import { AsklyProvider, useAskly } from "@askly/react";
+
+<AsklyProvider appId="YOUR_APP_ID">
+  <App />
+</AsklyProvider>
+
+// anywhere below the provider
+const askly = useAskly();
+askly.showNewMessage("Hi, I have a question about billing.");
+```
+
+`AsklyProvider` initialises the widget on mount and removes it on unmount; `useAsklyEvent(name, handler)`
+and `useAsklyIdentity(identity)` wrap `Askly.on()` and `Askly.identify()`.
+
+### Theming from your page
+
+Colours come from the portal. If you need to adjust them per page, set these two custom
+properties on the widget's host elements; they are the one thing that crosses into the widget
+and they win over the portal's values:
+
+```css
+askly-widget, askly-loader { --askly-brand: #0f766e; --askly-font-family: "Inter", sans-serif; }
+```
+
+(`askly-loader` is the launcher shown before the widget's code has been fetched.)
+
+### Content Security Policy
+
+With a strict CSP:
+
+- `script-src` must allow the origin the widget is loaded from (the loader and the widget come
+  from the same place). A nonce on the `<script>` tag alone is not enough, because the widget's
+  code is a module the loader imports: add `'strict-dynamic'`, or list the origin.
+- `connect-src` must include the Askly API, and `media-src` needs `blob:` if voice input is on.
+- With Cloudflare Turnstile on, `script-src` and `frame-src` must allow `https://challenges.cloudflare.com`.
+- Pages that enforce Trusted Types must allow the policy name `askly` (`trusted-types askly`).
+- Styles use constructed stylesheets, so `style-src` needs no `'unsafe-inline'` in current
+  browsers. Safari and iOS before 16.4 fall back to a `<style>` element, which does need it.
 
 ## Quick Start
 
@@ -179,6 +250,48 @@ or a self-hosted server older than this feature) the widget falls back to checki
 seconds while the chat is open, as before. If your site sets a Content Security Policy, the Askly
 API origin must be in `connect-src`.
 
+### Voice input
+
+Visitors can press the microphone button, speak, and have their words turned into a message. The
+recording stops when they press done, after about two seconds of silence, or at 60 seconds;
+Escape cancels it. It works in current Chrome, Edge, Safari and Firefox.
+
+The clip is sent to the Askly server, transcribed there in the language spoken, and not stored.
+The browser's own speech recognition is not used, so the audio goes to Askly and nowhere else.
+
+| Mode | What happens to the transcript |
+| :--- | :--- |
+| `"review"` | It is placed in the message box for the visitor to check, edit and send. |
+| `"auto-send"` | It is sent straight away. |
+| off | No microphone button. |
+
+Set the mode in the portal under **Widget**. An embed can narrow it, never widen it:
+
+```javascript
+Askly.init({ appId: "…", voiceInput: "auto-send" }); // or "review", or false to turn it off here
+```
+
+```html
+<script src="…/widget.js" data-app-id="…" data-voice-input="review" async></script>
+```
+
+Each organization has a monthly allowance of transcription minutes, shown in the portal. When it
+is used up, or a visitor records too many clips in a short time, the visitor is asked to type
+instead.
+
+Requirements on the host page:
+
+- It must be served over **https** (browsers refuse the microphone otherwise).
+- If you send a `Permissions-Policy` header, it must allow `microphone` for your own origin, and
+  an iframe that contains the widget needs `allow="microphone"`.
+- With a Content Security Policy, the Askly API origin must be in `connect-src`.
+
+`enableVoiceChat` is the older on/off switch: `false` still turns voice input off for the embed,
+`true` leaves the choice to the portal. Voice input needs a server that offers transcription; with
+an older self-hosted server the microphone button is not shown. The
+`readAloud` option, which spoke replies with the browser's speech synthesis, was removed in
+2.11.0 and is ignored.
+
 ### Asking visitors for their email
 
 Anonymous visitors can't be replied to once they close the tab — the answer just waits in a widget
@@ -243,7 +356,8 @@ straight after `Askly.init()` are held and carried out once the widget has mount
 | `Askly.showNewMessage(text?)` | Open the chat with the message box focused, optionally pre-filled. Nothing is sent. |
 | `Askly.sendMessage(text)` | Open the chat and send `text` as the visitor. It passes the same checks as a typed message; if one is pending (email required, security check) it waits in the message box. |
 | `Askly.showArticle(id)` | Open a help article by id. |
-| `Askly.update(config)` | Change display settings without re-initialising, e.g. `{ themeColor, theme, organizationName, welcomeMessage, buttonShape }`. |
+| `Askly.startVoiceInput()` / `Askly.stopVoiceInput()` | Open the chat and start recording a voice message; finish the recording and transcribe it. The browser may ask the visitor for the microphone. |
+| `Askly.update(config)` | Change display settings without re-initialising, e.g. `{ themeColor, theme, organizationName, welcomeMessage, buttonShape }`. `voiceInput` can be narrowed here too. |
 | `Askly.isOpen()` | `true` while the panel is open. |
 | `Askly.getUnreadCount()` | Agent replies the visitor has not seen (the launcher badge). |
 | `Askly.getVisitorId()` | This browser's anonymous visitor id (`""` before mount). |
@@ -272,6 +386,10 @@ affect the widget.
 | `lead:captured` | none | The visitor left an email address. |
 | `identify:success` / `identify:error` | `{ userId, status? }` | The server accepted or refused `identify()`. |
 | `greeting:shown` / `greeting:clicked` / `greeting:dismissed` | none | Greeting bubble activity. |
+| `voice:start` | none | Voice input started recording. |
+| `voice:stop` | `{ durationMs }` | Recording ended and the clip is being transcribed. |
+| `voice:transcript` | `{ text, language? }` | The transcript arrived, before it is placed in the message box or sent. |
+| `voice:error` | `{ code }` | Voice input failed: `insecure`, `unsupported`, `denied`, `no-microphone`, `no-speech`, `no-audio`, `limit`, `disabled`, `network` or `failed`. |
 | `error` | `{ message, status? }` | A message could not be sent. |
 
 ```javascript
@@ -326,11 +444,24 @@ npm install
 npm run build
 ```
 
+`npm run build` produces:
+
+| File | What |
+| :--- | :--- |
+| `dist/widget.js` (= `dist/loader.js`) | The script-tag loader. |
+| `dist/app/askly-app.js` | The widget, an ES module the loader imports; `dist/app/*-[hash].js` are its lazy chunks. |
+| `dist/index.esm.js`, `dist/index.umd.js` | The npm entry (the loader as a module). |
+| `dist/types/` | Type declarations. |
+| `packages/react/dist/` | `@askly/react`. |
+
+`npm run size` checks the budgets: 5 KB for the loader, 42 KB for the app (gzip).
+
 ### Releasing
 
 ```bash
 npm version <patch|minor|major>
 npm publish            # prepublishOnly rebuilds dist/
+cd packages/react && npm version <same> && npm publish
 ```
 
 **Publishing is not the last step.** The tenant portal bundles this package

package/dist/app/HelpTab-jjw4cF1_.js

@@ -0,0 +1 @@
+import{g as e,j as t,t as a,a1 as l,a2 as c,C as s,b as n,B as r}from"./shared-C0Z29aNi.js";function i(i){const{allArticles:o,articleFeedback:m,articlesLoading:d,handleSearchChange:p,handleSelectArticle:u,organizationLogo:h,organizationName:E,searchError:N,searchLoading:f,searchQuery:y,searchResults:g,selectedArticle:v,selectedCollection:k,setActiveTab:b,setArticleFeedback:x,setInput:w,setSelectedArticle:C,setSelectedCollection:S,themeColor:z}=i;return e.createElement("div",{className:"chat-body help-layout"},v?e.createElement("div",{className:"help-article-reader"},e.createElement("div",{className:"article-breadcrumb"},e.createElement("button",{className:"article-breadcrumb-link",onClick:()=>{C(null),S(null)}},"Help Center"),e.createElement("span",null,"/"),e.createElement("span",{className:"article-breadcrumb-type"},v.document_type||"Guide")),e.createElement("button",{className:"help-back-btn",onClick:()=>C(null),style:{marginBottom:14}},e.createElement(t,{size:16}),e.createElement("span",null,"Back to articles")),e.createElement("div",{className:"help-article-heading"},v.title),e.createElement("div",{className:"article-author-bar"},e.createElement("img",{src:h||"https://askly.co.in/logo-small.png",alt:E,className:"article-author-avatar"}),e.createElement("div",{className:"article-author-text"},e.createElement("span",{className:"article-author-name"},"Written by ",E," Support Team"),e.createElement("span",{className:"article-author-meta"},"Updated recently • ⏱ ",Math.max(1,Math.ceil((v.content||"").split(/\s+/).length/180))," min read"))),e.createElement("div",{className:"help-article-body",dangerouslySetInnerHTML:{__html:a(l(v.content))}}),e.createElement("div",{className:"article-feedback"},e.createElement("div",{className:"article-feedback-title"},"Did this answer your question?"),m[v.id]?e.createElement("div",{className:"article-feedback-thanks"},"🎉 Thank you for your feedback!"):e.createElement("div",{className:"article-feedback-options"},e.createElement("button",{className:"article-feedback-btn",onClick:()=>x(e=>({...e,[v.id]:"yes"}))},"😃 Yes"),e.createElement("button",{className:"article-feedback-btn",onClick:()=>x(e=>({...e,[v.id]:"somewhat"}))},"😐 Somewhat"),e.createElement("button",{className:"article-feedback-btn",onClick:()=>x(e=>({...e,[v.id]:"no"}))},"😞 No")),e.createElement("button",{className:"article-handoff",onClick:()=>{w(`I have a question about article "${v.title}": `),b("messages")}},e.createElement("div",{className:"article-handoff-text"},e.createElement("span",{className:"article-handoff-title"},e.createElement(c,{size:13})," Still have questions?"),e.createElement("span",{className:"article-handoff-desc"},"Ask our AI Agent for instant answers")),e.createElement(s,{size:16,className:"article-handoff-chevron"})))):e.createElement("div",null,e.createElement("div",{className:"home-search-input-wrapper",style:{marginBottom:14}},e.createElement(n,{size:14,className:"search-icon-svg"}),e.createElement("input",{type:"text",value:y,onChange:p,placeholder:"Search for articles..."}),f&&e.createElement("span",{className:"search-loader"})),k&&e.createElement("div",{style:{display:"flex",alignItems:"center",gap:8,marginBottom:12}},e.createElement("button",{onClick:()=>S(null),style:{all:"unset",cursor:"pointer",fontSize:12,color:z,fontWeight:500,display:"flex",alignItems:"center",gap:4}},e.createElement(t,{size:14}),e.createElement("span",null,"All Collections")),e.createElement("span",{style:{fontSize:12,color:"var(--text-4)"}},"/"),e.createElement("span",{style:{fontSize:12,fontWeight:600,color:"var(--text-1)",textTransform:"capitalize"}},k)),e.createElement("div",{className:"help-articles-list"},""===y.trim()?k?(()=>{const t=o.filter(e=>(e.document_type||"guide").toLowerCase()===k.toLowerCase());return e.createElement("div",{style:{display:"flex",flexDirection:"column",gap:10,width:"100%"}},e.createElement("div",{style:{fontSize:11,fontWeight:600,color:"var(--text-3)",textTransform:"uppercase",letterSpacing:"0.5px"}},k," Articles (",t.length,")"),e.createElement("div",{style:{display:"flex",flexDirection:"column",gap:8}},t.map(t=>e.createElement("button",{key:t.id,className:"help-article-row",onClick:()=>u(t)},e.createElement("div",{style:{display:"flex",flexDirection:"column",gap:3,alignItems:"flex-start",textAlign:"left"}},e.createElement("span",{className:"article-row-title"},t.title),t.content&&e.createElement("span",{className:"article-row-preview"},t.content.replace(/[\n\r]+/g," ").slice(0,85),"...")),e.createElement(s,{size:14,className:"article-row-chevron"})))))})():e.createElement("div",{className:"help-collections"},(()=>{if(d)return[0,1,2].map(t=>e.createElement("div",{key:t,className:"help-collection-card is-skeleton"},e.createElement("div",{className:"help-collection-left"},e.createElement("span",{className:"askly-skeleton help-collection-icon-skel"}),e.createElement("div",{className:"help-collection-text"},e.createElement("span",{className:"askly-skeleton askly-skeleton-line",style:{width:"60%"}}),e.createElement("span",{className:"askly-skeleton askly-skeleton-line",style:{width:"90%"}})))));const t={};o.forEach(e=>{const a=(e.document_type||"guide").toLowerCase();t[a]||(t[a]=[]),t[a].push(e)});const a=Object.keys(t);return 0===a.length?e.createElement("div",{className:"askly-empty-state"},e.createElement("div",{className:"askly-empty-icon"},e.createElement(r,{size:22})),e.createElement("div",{className:"askly-empty-title"},"Help Documentation"),e.createElement("div",{className:"askly-empty-desc"},"Search above to fetch instant solutions from our knowledge base.")):a.map(a=>{const l=t[a],c="guide"===a?"Guides & Tutorials":"faq"===a?"Frequently Asked Questions":"troubleshooting"===a?"Troubleshooting & Support":"Rules & Documentation",n="guide"===a?"Setup walkthroughs, rules, and getting started guides":"faq"===a?"Quick answers to common account and service questions":"troubleshooting"===a?"Step-by-step solutions for technical issues":"Official terms, rules, and policy documentation";return e.createElement("button",{key:a,className:"help-collection-card",onClick:()=>S(a)},e.createElement("div",{className:"help-collection-left"},e.createElement("div",{className:"help-collection-icon"},e.createElement(r,{size:16})),e.createElement("div",{className:"help-collection-text"},e.createElement("div",{className:"help-collection-title"},c),e.createElement("div",{className:"help-collection-desc"},n),e.createElement("div",{className:"help-collection-count"},l.length," ",1===l.length?"article":"articles"))),e.createElement(s,{size:16,className:"help-collection-chevron"}))})})()):N?e.createElement("div",{className:"no-search-results"},N):0!==g.length||f?g.map(t=>e.createElement("button",{key:t.id,className:"help-article-row",onClick:()=>u(t)},e.createElement("div",{style:{display:"flex",flexDirection:"column",gap:3,alignItems:"flex-start"}},e.createElement("span",{className:"article-row-title"},t.title),e.createElement("span",{className:"article-row-preview"},t.content.slice(0,80),"...")),e.createElement(s,{size:14,className:"article-row-chevron"}))):e.createElement("div",{className:"no-search-results"},'No articles matching "',y,'"'))))}export{i as HelpTab};

package/dist/app/VoiceRecorder-CMc1Bz14.js

@@ -0,0 +1 @@
+import{p as e,q as a,g as t,X as n}from"./shared-C0Z29aNi.js";function s({phase:s,meterRef:c,maxMs:l,onStop:r,onCancel:i}){const[o,m]=e([]),[p,u]=e(0);a(()=>{if("recording"!==s)return;const e=setInterval(()=>{const{level:e,elapsedMs:a}=c.current;u(a),m(a=>(a.length>=80?a.slice(1):a).concat(e))},100);return()=>clearInterval(e)},[s]);const b="recording"===s,d=l-p,v="transcribing"===s?"Transcribing…":b?"Listening…":"Waiting for the microphone…";return t.createElement("div",{className:`askly-voice ${s}`},t.createElement("button",{type:"button",className:"askly-voice-btn",onClick:i,title:"Cancel","aria-label":"Cancel voice input"},t.createElement(n,{size:20})),t.createElement("span",{className:"askly-voice-meter","aria-hidden":"true"},o.map((e,a)=>t.createElement("i",{key:a,style:{height:`${Math.round(2+22*Math.min(1,e))}px`}}))),t.createElement("span",{className:"askly-voice-status",role:"status"},v),b&&d<=1e4&&t.createElement("span",{className:"askly-voice-time"},Math.max(0,Math.ceil(d/1e3)),"s"),b?t.createElement("button",{type:"button",className:"askly-voice-btn done",onClick:r,title:"Stop and transcribe","aria-label":"Stop and transcribe"},t.createElement("span",{className:"askly-voice-stop"})):t.createElement("span",{className:"askly-voice-btn done busy","aria-hidden":"true"},t.createElement("span",{className:"askly-voice-spinner"})))}export{s as VoiceRecorder};

package/dist/app/askly-app.js

@@ -0,0 +1 @@
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