@askly/widget 2.1.0 → 2.2.1

package/README.md

@@ -77,13 +77,68 @@ The widget's appearance and behaviour — display name, logo, theme color, welco
 
 ### Identifying an authenticated user
 
-Pass these only when you want to tie a conversation to a logged-in user on your site. `timestamp` and `signature` are an HMAC generated **on your backend** using your Widget Secret Key — never in browser JS.
+Anonymous visitors are tracked automatically — the widget mints a `visitor_id` per browser, so
+someone who returns tomorrow is recognised as the same person and their history follows them.
+You don't configure anything for that.
+
+Call `Askly.identify()` once your user logs in. Everything they did anonymously on this browser
+is merged into their profile, so your agents see one person with one history instead of a
+stranger every session.
+
+```javascript
+Askly.identify({
+  userId: "usr_8812",
+  email: "priya@example.com",
+  name: "Priya Raman",
+  hash: "<HMAC — see below>",
+  timestamp: 1735689600,
+  attributes: { plan: "pro", signupDate: "2024-03-11" },
+});
+```
+
+| Option | Type | Description |
+| :--- | :--- | :--- |
+| `userId` | `string` | **Required.** Your application's user ID. |
+| `hash` | `string` | HMAC-SHA256 of `userId + timestamp`, using your Widget Secret Key. |
+| `timestamp` | `number` | Unix seconds the hash was generated for. Valid for 5 minutes. |
+| `email` / `name` / `phone` | `string` | Optional profile fields shown to your agents. |
+| `attributes` | `object` | Any extra traits you want on the contact record. |
+
+**Generate `hash` on your backend.** Your Widget Secret Key must never reach browser JS — anyone
+holding it could impersonate any of your users and read their conversations.
+
+```javascript
+// Node.js, on your server
+const crypto = require("crypto");
+const timestamp = Math.floor(Date.now() / 1000);
+const hash = crypto
+  .createHmac("sha256", process.env.ASKLY_WIDGET_SECRET)
+  .update(`${userId}${timestamp}`)
+  .digest("hex");
+```
+
+Without a valid `hash` the traits are still used locally, but Askly will not link the accounts.
+
+#### Logging out
+
+```javascript
+Askly.reset();     // forget this visitor and clear local chat history
+Askly.shutdown();  // the same, and remove the widget from the page
+```
+
+Call one of these on logout, particularly for shared computers — otherwise the next person to
+use the browser inherits the previous person's conversations.
+
+#### Identifying at init time
+
+If the user is already logged in when the page loads, you can pass the same values to `init()`
+instead of calling `identify()` separately:
 
 | Option | Type | Description |
 | :--- | :--- | :--- |
 | `userId` | `string` | Authenticated user ID. |
 | `timestamp` | `number` | Signature timestamp. |
-| `signature` | `string` | HMAC request signature. |
+| `signature` | `string` | HMAC request signature (same value as `hash` above). |
 
 ### Restricting the widget to certain pages
 

package/dist/identity.d.ts

@@ -0,0 +1,50 @@
+/**
+ * Visitor identity for the chat widget.
+ *
+ * Every browser gets a `visitor_id` — a UUID minted on first use and kept in localStorage.
+ * This is the whole basis for telling two anonymous visitors apart. Before it existed the
+ * widget sent the constant string `"guest_user"`, so the server saw every visitor to a site
+ * as one and the same person: their messages interleaved into a single thread, and an
+ * operator's reply to one visitor was delivered to all of them.
+ *
+ * Deliberately localStorage and not a cookie: the widget mounts directly into the host page
+ * (no iframe), so a cookie would be first-party to the host's domain and subject to their
+ * cookie policy and consent tooling. localStorage keeps the token scoped to the host origin
+ * with no headers sent anywhere. The trade-off is no cross-subdomain continuity — a visitor
+ * on shop.example.com and www.example.com is two visitors until identify() links them.
+ */
+/**
+ * The stable per-browser token for this organization, minting one if needed.
+ * Scoped per org so a browser visiting two Askly-powered sites keeps them separate.
+ */
+export declare function getVisitorId(orgId: string): string;
+/**
+ * Forget this browser's identity and chat history — call on logout so the next person at
+ * a shared computer starts clean rather than inheriting the previous session.
+ */
+export declare function resetVisitor(orgId: string): void;
+/** A fresh server-side thread id. Mirrors the local chat id so one chat is one thread. */
+export declare function newThreadKey(): string;
+export interface AsklyIdentity {
+    /** The host application's own user id. Must be accompanied by `hash`. */
+    userId: string;
+    /** HMAC-SHA256 of `userId + timestamp` under the org's widget secret, computed server-side. */
+    hash?: string;
+    /** Unix seconds the hash was generated for. Defaults to now. */
+    timestamp?: number;
+    email?: string;
+    name?: string;
+    phone?: string;
+    attributes?: Record<string, unknown>;
+}
+type IdentityListener = (identity: AsklyIdentity) => void;
+/**
+ * Publish an identity to the mounted widget.
+ *
+ * Held as `pendingIdentity` when nobody is listening yet, because hosts routinely call
+ * `Askly.identify()` immediately after `Askly.init()` — before React has mounted.
+ */
+export declare function publishIdentity(identity: AsklyIdentity): void;
+export declare function subscribeIdentity(listener: IdentityListener): () => void;
+export declare function clearIdentity(): void;
+export {};

package/dist/index.d.ts

@@ -1,3 +1,4 @@
+import { type AsklyIdentity } from "./identity";
 export interface AsklyConfig {
     widgetId?: string;
     orgId?: string;
@@ -23,6 +24,7 @@ export interface AsklyConfig {
     turnstileSiteKey?: string;
     excludePaths?: string[];
     includePaths?: string[];
+    configOverride?: Record<string, any>;
     onMessageSent?: (message: string) => void;
     onMessageReceived?: (reply: string) => void;
     onChatOpened?: () => void;
@@ -31,5 +33,34 @@ export interface AsklyConfig {
 }
 declare const Askly: {
     init: (config?: AsklyConfig) => void;
+    /**
+     * Tell Askly who the current visitor is.
+     *
+     * Call this after your user logs in. Everything they did anonymously beforehand — on this
+     * browser — is merged into their profile, so an agent sees one person with one history
+     * instead of a stranger every session.
+     *
+     *   Askly.identify({
+     *     userId: "usr_8812",
+     *     email: "priya@example.com",
+     *     name: "Priya Raman",
+     *     hash: "<HMAC-SHA256 of userId+timestamp, computed on YOUR server>",
+     *     timestamp: 1735689600,
+     *   });
+     *
+     * The `hash` is what makes the claim trustworthy. Compute it server-side with your
+     * organization's widget secret key — never ship that secret to the browser. Without a
+     * hash the traits are used locally but the server will not link the accounts, because
+     * anything the browser asserts unsigned could be forged to claim another person's history.
+     */
+    identify: (identity: AsklyIdentity) => void;
+    /**
+     * Forget the current visitor: clears their browser token and local chat history.
+     * Call on logout, especially on shared computers — otherwise the next person inherits
+     * the previous one's conversations.
+     */
+    reset: () => void;
+    /** Remove the widget from the page. Also resets identity, as on logout. */
+    shutdown: () => void;
 };
 export default Askly;

package/dist/index.esm.js

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Xa()},disabled:Pt||Ia||!Dt.trim()||!!fe&&!pe&&!Gt,className:"send-btn"},r.default.createElement(d,{size:18}))),Ca&&r.default.createElement("div",{className:"askly-emoji-picker"},L.map(function(e){return r.default.createElement("button",{key:e,onClick:function(){return function(e){var t;Lt(function(t){return t+e}),Aa(!1),null===(t=Ra.current)||void 0===t||t.focus()}(e)},className:"emoji-item"},e)}))),r.default.createElement("div",{className:"chat-terms-notice"},r.default.createElement("span",null,"By chatting, you agree to our"," ",r.default.createElement("a",{href:"https://askly.co.in/terms",target:"_blank",rel:"noopener noreferrer",className:"askly-terms-link"},"Terms")),r.default.createElement("span",{className:"chat-terms-divider"},"·"),r.default.createElement("span",null,"Powered by"," ",r.default.createElement("a",{href:"https://askly.co.in",target:"_blank",rel:"noopener noreferrer",className:"askly-powered-link"},"Askly"))))),"help"===at&&r.default.createElement("div",{className:"chat-body help-layout"},ua?r.default.createElement("div",{className:"help-article-reader"},r.default.createElement("div",{className:"article-breadcrumb"},r.default.createElement("button",{className:"article-breadcrumb-link",onClick:function(){pa(null),kt(null)}},"Help Center"),r.default.createElement("span",null,"/"),r.default.createElement("span",{className:"article-breadcrumb-type"},ua.document_type||"Guide")),r.default.createElement("button",{className:"help-back-btn",onClick:function(){return pa(null)},style:{marginBottom:14}},r.default.createElement(x,{size:16}),r.default.createElement("span",null,"Back to articles")),r.default.createElement("div",{className:"help-article-heading"},ua.title),r.default.createElement("div",{className:"article-author-bar"},r.default.createElement("img",{src:Z||"https://askly.co.in/logo-small.png",alt:Ae,className:"article-author-avatar"}),r.default.createElement("div",{className:"article-author-text"},r.default.createElement("span",{className:"article-author-name"},"Written by ",Ae," Support Team"),r.default.createElement("span",{className:"article-author-meta"},"Updated recently • ⏱ ",Math.max(1,Math.ceil((ua.content||"").split(/\s+/).length/180))," min read"))),r.default.createElement("div",{className:"help-article-body",dangerouslySetInnerHTML:{__html:P(ua.content)}}),r.default.createElement("div",{className:"article-feedback"},r.default.createElement("div",{className:"article-feedback-title"},"Did this answer your question?"),vt[ua.id]?r.default.createElement("div",{className:"article-feedback-thanks"},"🎉 Thank you for your feedback!"):r.default.createElement("div",{className:"article-feedback-options"},r.default.createElement("button",{className:"article-feedback-btn",onClick:function(){return xt(function(e){var t;return n(n({},e),((t={})[ua.id]="yes",t))})}},"😃 Yes"),r.default.createElement("button",{className:"article-feedback-btn",onClick:function(){return xt(function(e){var t;return n(n({},e),((t={})[ua.id]="somewhat",t))})}},"😐 Somewhat"),r.default.createElement("button",{className:"article-feedback-btn",onClick:function(){return xt(function(e){var t;return n(n({},e),((t={})[ua.id]="no",t))})}},"😞 No")),r.default.createElement("button",{className:"article-handoff",onClick:function(){Lt('I have a question about article "'.concat(ua.title,'": ')),rt("messages")}},r.default.createElement("div",{className:"article-handoff-text"},r.default.createElement("span",{className:"article-handoff-title"},r.default.createElement(z,{size:13})," Still have questions?"),r.default.createElement("span",{className:"article-handoff-desc"},"Ask our AI Agent for instant answers")),r.default.createElement(v,{size:16,className:"article-handoff-chevron"})))):r.default.createElement("div",null,r.default.createElement("div",{className:"home-search-input-wrapper",style:{marginBottom:14}},r.default.createElement(C,{size:14,className:"search-icon-svg"}),r.default.createElement("input",{type:"text",value:Qt,onChange:$a,placeholder:"Search for articles..."}),oa&&r.default.createElement("span",{className:"search-loader"})),bt&&r.default.createElement("div",{style:{display:"flex",alignItems:"center",gap:8,marginBottom:12}},r.default.createElement("button",{onClick:function(){return kt(null)},style:{all:"unset",cursor:"pointer",fontSize:12,color:je,fontWeight:500,display:"flex",alignItems:"center",gap:4}},r.default.createElement(x,{size:14}),r.default.createElement("span",null,"All Collections")),r.default.createElement("span",{style:{fontSize:12,color:"var(--text-4)"}},"/"),r.default.createElement("span",{style:{fontSize:12,fontWeight:600,color:"var(--text-1)",textTransform:"capitalize"}},bt)),r.default.createElement("div",{className:"help-articles-list"},""===Qt.trim()?bt?(Fa=ma.filter(function(e){return(e.document_type||"guide").toLowerCase()===bt.toLowerCase()}),r.default.createElement("div",{style:{display:"flex",flexDirection:"column",gap:10,width:"100%"}},r.default.createElement("div",{style:{fontSize:11,fontWeight:600,color:"var(--text-3)",textTransform:"uppercase",letterSpacing:"0.5px"}},bt," Articles (",Fa.length,")"),r.default.createElement("div",{style:{display:"flex",flexDirection:"column",gap:8}},Fa.map(function(e){return r.default.createElement("button",{key:e.id,className:"help-article-row",onClick:function(){return Ja(e)}},r.default.createElement("div",{style:{display:"flex",flexDirection:"column",gap:3,alignItems:"flex-start",textAlign:"left"}},r.default.createElement("span",{className:"article-row-title"},e.title),e.content&&r.default.createElement("span",{className:"article-row-preview"},e.content.replace(/[\n\r]+/g," ").slice(0,85),"...")),r.default.createElement(v,{size:14,className:"article-row-chevron"}))})))):r.default.createElement("div",{className:"help-collections"},function(){if(va)return[0,1,2].map(function(e){return r.default.createElement("div",{key:e,className:"help-collection-card is-skeleton"},r.default.createElement("div",{className:"help-collection-left"},r.default.createElement("span",{className:"askly-skeleton help-collection-icon-skel"}),r.default.createElement("div",{className:"help-collection-text"},r.default.createElement("span",{className:"askly-skeleton askly-skeleton-line",style:{width:"60%"}}),r.default.createElement("span",{className:"askly-skeleton askly-skeleton-line",style:{width:"90%"}}))))});var e={};ma.forEach(function(t){var a=(t.document_type||"guide").toLowerCase();e[a]||(e[a]=[]),e[a].push(t)});var t=Object.keys(e);return 0===t.length?r.default.createElement("div",{className:"askly-empty-state"},r.default.createElement("div",{className:"askly-empty-icon"},r.default.createElement(y,{size:22})),r.default.createElement("div",{className:"askly-empty-title"},"Help Documentation"),r.default.createElement("div",{className:"askly-empty-desc"},"Search above to fetch instant solutions from our knowledge base.")):t.map(function(t){var a=e[t],n="guide"===t?"Guides & Tutorials":"faq"===t?"Frequently Asked Questions":"troubleshooting"===t?"Troubleshooting & Support":"Rules & Documentation",o="guide"===t?"Setup walkthroughs, rules, and getting started guides":"faq"===t?"Quick answers to common account and service questions":"troubleshooting"===t?"Step-by-step solutions for technical issues":"Official terms, rules, and policy 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Ja(e)}},r.default.createElement("div",{style:{display:"flex",flexDirection:"column",gap:3,alignItems:"flex-start"}},r.default.createElement("span",{className:"article-row-title"},e.title),r.default.createElement("span",{className:"article-row-preview"},e.content.slice(0,80),"...")),r.default.createElement(v,{size:14,className:"article-row-chevron"}))}):r.default.createElement("div",{className:"no-search-results"},'No articles matching "',Qt,'"')))),!("messages"===at&&null!==Mt)&&r.default.createElement("div",{className:"chat-nav-tabs"},r.default.createElement("button",{className:"nav-tab-btn ".concat("explore"===at?"active":""),onClick:function(){rt("explore"),pa(null)}},r.default.createElement("span",{className:"nav-tab-icon"},r.default.createElement(C,{active:"explore"===at})),r.default.createElement("span",null,"Explore")),r.default.createElement("button",{className:"nav-tab-btn ".concat("messages"===at?"active":""),onClick:function(){return rt("messages")}},r.default.createElement("span",{className:"nav-tab-icon"},r.default.createElement(A,{active:"messages"===at})),r.default.createElement("span",null,"Messages")),r.default.createElement("button",{className:"nav-tab-btn ".concat("help"===at?"active":""),onClick:function(){return rt("help")}},r.default.createElement("span",{className:"nav-tab-icon"},r.default.createElement(I,{active:"help"===at})),r.default.createElement("span",null,"Help")))))};function P(e){if(!e)return"";var t=e.replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;");return t=(t=(t=(t=(t=(t=t.replace(/\*\*(.*?)\*\*/g,"<strong>$1</strong>")).replace(/\*(.*?)\*/g,"<em>$1</em>")).replace(/`(.*?)`/g,"<code class='inline-code'>$1</code>")).replace(/!\[(.*?)\]\((.*?)\)/g,'<img src="$2" alt="$1" class="message-inline-image" />')).replace(/\[(.*?)\]\((.*?)\)/g,'<a href="$2" target="_blank" rel="noopener noreferrer" class="message-inline-link">$1</a>')).replace(/\n/g,"<br />")}var U,B={init:function(e){void 0===e&&(e={}),console.log("[Askly] Initializing...",{config:e});var a=e.orgServerRoute||"".concat("https://api.askly.co.in","/api/messages/widget"),o=e.widgetId||e.orgId;U=o,o||console.error("[Askly] Missing required `widgetId`. The widget cannot load without it.");var l="undefined"!=typeof window?window.location.pathname:"";if(j(l,e.includePaths,e.excludePaths))if(document.getElementById("askly-widget-container"))console.warn("[Askly] Widget already initialized on this page; ignoring duplicate init().");else{var s=document.createElement("div");s.id="askly-widget-container",document.body.appendChild(s),console.log("[Askly] Container element appended to the page.",s),t.createRoot(s).render(r.default.createElement(V,n(n({},e),{orgId:o,orgServerRoute:a}))),console.log("[Askly] ChatWidget rendered."),e.userId&&D({userId:e.userId,hash:e.signature,timestamp:e.timestamp})}else console.log('[Askly] Skipping widget on "'.concat(l,'" per include/exclude path rules.'))},identify:function(e){e&&e.userId?D(e):console.error("[Askly] identify() requires a `userId`.")},reset:function(){R=null,function(e){var t=e||"detect";T(M+t),T("askly_threads_"+t);for(var a=0,r=Object.keys(_);a<r.length;a++)(l=r[a]).includes(t)&&delete _[l];try{for(var n=[],o=0;o<window.localStorage.length;o++){var l;(l=window.localStorage.key(o))&&l.startsWith("askly_conversations_".concat(t))&&n.push(l)}n.forEach(function(e){return window.localStorage.removeItem(e)})}catch(e){}}(U||"detect")},shutdown:function(){B.reset();var e=document.getElementById("askly-widget-container");e&&e.remove()}};if("undefined"!=typeof window){window.Askly=B;var Y=document.currentScript||document.querySelector("script[src*='widget.js']")||document.querySelector("script[src*='index.umd.js']"),W=Y&&(Y.getAttribute("data-widget-id")||Y.getAttribute("data-org-id"))||void 0;if(Y&&W){var F=W,$=Y.getAttribute("data-org-server-route")||void 0;B.init({widgetId:F,orgServerRoute:$,organizationName:Y.getAttribute("data-org-name")||void 0,position:Y.getAttribute("data-position")||void 0,themeColor:Y.getAttribute("data-theme-color")||void 0,theme:Y.getAttribute("data-theme")||void 0,enableVoiceChat:Y.getAttribute("data-enable-voice")?"true"===Y.getAttribute("data-enable-voice"):void 0,welcomeMessage:Y.getAttribute("data-welcome-message")||void 0,placeholderText:Y.getAttribute("data-placeholder-text")||void 0,organizationLogo:Y.getAttribute("data-logo")||void 0,buttonIcon:Y.getAttribute("data-button-icon")||void 0,buttonShape:Y.getAttribute("data-button-shape")||void 0,autoOpen:"true"===Y.getAttribute("data-auto-open"),showTimestamp:"true"===Y.getAttribute("data-show-timestamp"),soundEnabled:"true"===Y.getAttribute("data-sound-enabled"),soundVolume:Y.getAttribute("data-sound-volume")?parseFloat(Y.getAttribute("data-sound-volume")):void 0,poweredBy:Y.getAttribute("data-powered-by")||void 0,userId:Y.getAttribute("data-user-id")||void 0,timestamp:Y.getAttribute("data-timestamp")?parseInt(Y.getAttribute("data-timestamp")):void 0,signature:Y.getAttribute("data-signature")||void 0,turnstileSiteKey:Y.getAttribute("data-turnstile-sitekey")||void 0,excludePaths:Y.getAttribute("data-exclude-paths")?Y.getAttribute("data-exclude-paths").split(",").map(function(e){return e.trim()}):void 0,includePaths:Y.getAttribute("data-include-paths")?Y.getAttribute("data-include-paths").split(",").map(function(e){return e.trim()}):void 0})}}return B});

package/dist/widget.d.ts

@@ -24,11 +24,12 @@ interface ChatWidgetProps {
     turnstileSiteKey?: string;
     excludePaths?: string[];
     includePaths?: string[];
+    configOverride?: Record<string, any>;
     onMessageSent?: (message: string) => void;
     onMessageReceived?: (reply: string) => void;
     onChatOpened?: () => void;
     onChatClosed?: () => void;
     onEscalation?: (data: any) => void;
 }
-export declare const ChatWidget: ({ orgId, organizationName: initialOrganizationName, themeColor: initialThemeColor, theme: initialTheme, position, orgServerRoute, enableVoiceChat: initialEnableVoiceChat, welcomeMessage: initialWelcomeMessage, placeholderText, organizationLogo, buttonIcon, buttonShape, autoOpen, showTimestamp, soundEnabled, soundVolume, poweredBy, userId, timestamp, signature, turnstileSiteKey, excludePaths, includePaths, onMessageSent, onMessageReceived, onChatOpened, onChatClosed, onEscalation, }: ChatWidgetProps) => React.JSX.Element | null;
+export declare const ChatWidget: ({ orgId, organizationName: initialOrganizationName, themeColor: initialThemeColor, theme: initialTheme, position, orgServerRoute, enableVoiceChat: initialEnableVoiceChat, welcomeMessage: initialWelcomeMessage, placeholderText, organizationLogo, buttonIcon, buttonShape, autoOpen, showTimestamp, soundEnabled, soundVolume, poweredBy, userId, timestamp, signature, turnstileSiteKey, excludePaths, includePaths, configOverride, onMessageSent, onMessageReceived, onChatOpened, onChatClosed, onEscalation, }: ChatWidgetProps) => React.JSX.Element | null;
 export {};

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@askly/widget",
-  "version": "2.1.0",
+  "version": "2.2.1",
   "description": "Embeddable AI support chat widget for React — drop-in customer support chatbot with voice, RAG (docs-grounded) answers, and human handoff. One line to install.",
   "main": "dist/index.umd.js",
   "module": "dist/index.esm.js",