@ariaflowagents/starters 0.2.0

package/README.md

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+# @ariaflowagents/starters
+
+Production-ready AriaFlow starter packs for common use cases.
+
+## Install
+
+```bash
+npm install @ariaflowagents/starters @ariaflowagents/config @ai-sdk/openai
+```
+
+## Available Starters
+
+| Starter | Description | Tags |
+|---------|-------------|------|
+| [basic](./starters/basic/) | Simple LLM agent with echo tool and skill loader | starter, beginner, template |
+| [sales](./starters/sales/) | Multi-agent sales system with product catalog | sales, ecommerce, lead-qualification |
+| [support](./starters/support/) | Customer support with ticket creation | support, ticketing, helpdesk |
+| [bank-hybrid](./starters/bank-hybrid/) | Banking triage with balance/dispute flows | banking, finance, hybrid-flow |
+
+## Usage
+
+Install the starter package and extend it:
+
+```bash
+npm install @ariaflowagents/starters
+```
+
+Create your `ariaflow.jsonc`:
+
+```jsonc
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "extends": "./node_modules/@ariaflowagents/starters/sales/ariaflow.jsonc"
+}
+```
+
+Run it:
+
+```typescript
+import dotenv from 'dotenv';
+import { openai } from '@ai-sdk/openai';
+import { loadAriaflowConfig, createRuntimeFromConfig } from '@ariaflowagents/config';
+
+dotenv.config();
+
+const loaded = await loadAriaflowConfig({
+  configPath: './ariaflow.jsonc',
+  modelRegistry: {
+    default: openai('gpt-4o-mini') as any,
+  },
+});
+
+const runtime = createRuntimeFromConfig(loaded);
+
+for await (const part of runtime.stream({ input: 'Hello!' })) {
+  if (part.type === 'text-delta') {
+    process.stdout.write(part.text);
+  }
+}
+```
+
+## Extend a Starter
+
+Create your own config that extends the starter:
+
+```jsonc
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "extends": "./node_modules/@ariaflowagents/starters/sales/ariaflow.jsonc",
+  "runtime": {
+    "defaultAgent": "sales-triage"
+  },
+  "agents": {
+    "sales-triage": {
+      "prompt": "You are an ENTERPRISE sales agent for Fortune 500 companies. Ask about team size and budget immediately."
+    }
+  }
+}
+```
+
+## Add Custom Tools
+
+```jsonc
+{
+  "extends": "./node_modules/@ariaflowagents/starters/sales/ariaflow.jsonc",
+  "tools": {
+    "my_custom_tool": {
+      "type": "module",
+      "entry": "./tools/my-custom-tool/index.ts"
+    }
+  },
+  "agents": {
+    "sales-agent": {
+      "tools": ["product_catalog", "my_custom_tool"]
+    }
+  }
+}
+```
+
+## Publish Your Own Starter
+
+Create a starter package:
+
+```
+my-starter/
+├── package.json
+├── ariaflow.jsonc
+├── .ariaflow/
+│   ├── prompts/
+│   ├── tools/
+│   └── flows/
+└── README.md
+```
+
+```json
+{
+  "name": "@myorg/ariaflow-my-starter",
+  "version": "1.0.0",
+  "main": "ariaflow.jsonc"
+}
+```
+
+```bash
+npm publish
+ Structure
+
+Each starter contains```
+
+## Directory:
+
+```
+starter-name/
+├── ariaflow.jsonc       # Main config file
+├── .ariaflow/
+│   ├── prompts/         # System prompts (.md)
+│   ├── tools/           # Tool implementations
+│   │   └── tool-name/
+│   │       ├── index.ts
+│   │       └── tool.json
+│   └── flows/           # Flow definitions (.json)
+└── README.md
+```
+
+## CLI Testing
+
+Use the config package to test starters:
+
+```bash
+cd packages/ariaflow-config
+npx tsx examples/run-pack.ts sales
+npx tsx examples/run-pack.ts support
+npx tsx examples/run-pack.ts bank-hybrid
+```
+
+## License
+
+MIT

package/package.json

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+{
+  "name": "@ariaflowagents/starters",
+  "version": "0.2.0",
+  "description": "Production-ready AriaFlow starter packs - sales, support, banking, and more",
+  "main": "starters/index.js",
+  "exports": {
+    ".": "./starters/index.js",
+    "./sales": "./starters/sales/ariaflow.jsonc",
+    "./support": "./starters/support/ariaflow.jsonc",
+    "./bank-hybrid": "./starters/bank-hybrid/ariaflow.jsonc",
+    "./basic": "./starters/basic/ariaflow.jsonc"
+  },
+  "keywords": [
+    "ariaflow",
+    "ai-agents",
+    "conversational-ai",
+    "sales",
+    "support",
+    "banking",
+    "starter",
+    "template"
+  ],
+  "license": "MIT",
+  "repository": {
+    "type": "git",
+    "url": "https://github.com/anomalyco/aria-flow",
+    "directory": "packages/ariaflow-starters"
+  },
+  "bugs": {
+    "url": "https://github.com/anomalyco/aria-flow/issues"
+  },
+  "homepage": "https://ariaflow.ai/docs/starters",
+  "publishConfig": {
+    "access": "public"
+  }
+}

package/starters/bank-hybrid/.ariaflow/flow/bank-balance-flow.json

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+{
+  "id": "bank-balance-flow",
+  "entry": "verify_identity",
+  "defaultRolePrompt": "You are a banking balance specialist. Follow the flow strictly.",
+  "nodes": [
+    {
+      "id": "verify_identity",
+      "prompt": "Ask for the customer's full name, last 4 digits of their account, and ZIP code. Use the collect_identity_balance tool once provided.",
+      "tools": ["collect_identity_balance"],
+      "maxTurns": 3
+    },
+    {
+      "id": "lookup_balance",
+      "prompt": "Confirm the account and ask if they want current balance, recent transactions, or both. Use the lookup_balance tool once provided.",
+      "tools": ["lookup_balance"],
+      "maxTurns": 3
+    },
+    {
+      "id": "summary",
+      "prompt": "Share the balance and recent activity summary, then ask if they need anything else.",
+      "postActions": [
+        { "type": "end", "reason": "balance_shared" }
+      ]
+    }
+  ]
+}

package/starters/bank-hybrid/.ariaflow/flow/bank-dispute-flow.json

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+{
+  "id": "bank-dispute-flow",
+  "entry": "verify_identity",
+  "defaultRolePrompt": "You are a banking dispute specialist. Follow the flow strictly.",
+  "nodes": [
+    {
+      "id": "verify_identity",
+      "prompt": "Ask for the customer's full name, last 4 digits of their account, and ZIP code. Use the collect_identity_dispute tool once provided.",
+      "tools": ["collect_identity_dispute"],
+      "maxTurns": 3
+    },
+    {
+      "id": "collect_transaction",
+      "prompt": "Ask for the disputed transaction details: date, merchant, and amount. Use the collect_transaction tool once provided.",
+      "tools": ["collect_transaction"],
+      "maxTurns": 3
+    },
+    {
+      "id": "confirm_dispute",
+      "prompt": "Summarize the dispute details and ask the customer to confirm. If they confirm, use the confirm_dispute tool.",
+      "tools": ["confirm_dispute"],
+      "maxTurns": 3
+    },
+    {
+      "id": "complete",
+      "prompt": "Provide the dispute reference ID and explain next steps and timelines.",
+      "postActions": [
+        { "type": "end", "reason": "dispute_submitted" }
+      ]
+    }
+  ]
+}

package/starters/bank-hybrid/.ariaflow/prompts/bank-balance.md

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+You are a banking balance specialist.
+
+This flow must be strict and step-by-step. Ask only for the required verification details before providing balances.

package/starters/bank-hybrid/.ariaflow/prompts/bank-dispute.md

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+You are a banking dispute specialist.
+
+This flow must be strict and step-by-step. Ask only for the information required in the current step.
+Never skip identity verification.

package/starters/bank-hybrid/.ariaflow/prompts/bank-triage.md

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+You are a banking triage agent.
+
+Your job is to route customers to the correct flow.
+- If the customer is disputing a charge, transaction, or suspected fraud, handoff to bank-dispute-flow.
+- If the customer wants balance info or recent activity, handoff to bank-balance-flow.
+- Ask 1 clarifying question if unsure, then route.
+
+Keep responses concise and compliant.

package/starters/bank-hybrid/.ariaflow/tools/collect_identity/index.ts

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+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Collect and verify customer identity for banking flows',
+  inputSchema: z.object({
+    fullName: z.string().describe('Full legal name'),
+    last4: z.string().describe('Last 4 digits of account'),
+    zip: z.string().describe('Billing ZIP code'),
+  }),
+  execute: async ({ fullName, last4, zip }) => {
+    return createFlowTransition('collect_transaction', {
+      fullName,
+      last4,
+      zip,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/collect_identity/tool.json

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+{
+  "name": "collect_identity",
+  "description": "Collect and verify customer identity for banking flows",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/.ariaflow/tools/collect_identity_balance/index.ts

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+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Collect and verify identity for balance flow',
+  inputSchema: z.object({
+    fullName: z.string().describe('Full legal name'),
+    last4: z.string().describe('Last 4 digits of account'),
+    zip: z.string().describe('Billing ZIP code'),
+  }),
+  execute: async ({ fullName, last4, zip }) => {
+    return createFlowTransition('lookup_balance', {
+      fullName,
+      last4,
+      zip,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/collect_identity_balance/tool.json

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+{
+  "name": "collect_identity_balance",
+  "description": "Collect and verify identity for balance flow",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/.ariaflow/tools/collect_identity_dispute/index.ts

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+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Collect and verify identity for dispute flow',
+  inputSchema: z.object({
+    fullName: z.string().describe('Full legal name'),
+    last4: z.string().describe('Last 4 digits of account'),
+    zip: z.string().describe('Billing ZIP code'),
+  }),
+  execute: async ({ fullName, last4, zip }) => {
+    return createFlowTransition('collect_transaction', {
+      fullName,
+      last4,
+      zip,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/collect_identity_dispute/tool.json

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+{
+  "name": "collect_identity_dispute",
+  "description": "Collect and verify identity for dispute flow",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/.ariaflow/tools/collect_transaction/index.ts

@@ -0,0 +1,21 @@
+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Collect disputed transaction details',
+  inputSchema: z.object({
+    date: z.string().describe('Transaction date'),
+    merchant: z.string().describe('Merchant name'),
+    amount: z.string().describe('Transaction amount'),
+  }),
+  execute: async ({ date, merchant, amount }) => {
+    return createFlowTransition('confirm_dispute', {
+      date,
+      merchant,
+      amount,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/collect_transaction/tool.json

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+{
+  "name": "collect_transaction",
+  "description": "Collect disputed transaction details",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/.ariaflow/tools/confirm_dispute/index.ts

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+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Confirm the dispute details and finalize submission',
+  inputSchema: z.object({
+    confirmed: z.boolean().describe('Customer confirmed details'),
+  }),
+  execute: async ({ confirmed }) => {
+    if (!confirmed) {
+      return { message: 'Please clarify what needs to be corrected.' };
+    }
+
+    const referenceId = `DSP-${Date.now().toString(36).toUpperCase()}`;
+    return createFlowTransition('complete', {
+      referenceId,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/confirm_dispute/tool.json

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+{
+  "name": "confirm_dispute",
+  "description": "Confirm the dispute details and finalize submission",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/.ariaflow/tools/lookup_balance/index.ts

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+import { z } from 'zod';
+import { createFlowTransition } from '@ariaflowagents/core';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Mock balance lookup and recent activity',
+  inputSchema: z.object({
+    requestType: z.enum(['balance', 'transactions', 'both']).describe('What to return'),
+  }),
+  execute: async ({ requestType }) => {
+    const balance = '$2,845.20';
+    const transactions = [
+      { date: '2026-01-12', merchant: 'Market Street Coffee', amount: '$6.85' },
+      { date: '2026-01-10', merchant: 'Streamline Transit', amount: '$24.00' },
+    ];
+
+    return createFlowTransition('summary', {
+      requestType,
+      balance,
+      transactions,
+    });
+  },
+};
+
+export default tool;

package/starters/bank-hybrid/.ariaflow/tools/lookup_balance/tool.json

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+{
+  "name": "lookup_balance",
+  "description": "Mock balance lookup and recent activity",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/bank-hybrid/README.md

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+# Banking Hybrid Starter
+
+Triage agent routing to balance inquiry and dispute flows with hybrid conversational mode.
+
+## Usage
+
+Install:
+```bash
+npm install @ariaflowagents/starters
+```
+
+Extend in your `ariaflow.jsonc`:
+```jsonc
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "extends": "./node_modules/@ariaflowagents/starters/bank-hybrid/ariaflow.jsonc"
+}
+```
+
+## Included Agents
+
+- `bank-triage` (triage) - Routes to specialist flows
+- `bank-dispute-flow` (flow) - Card dispute intake with identity/transaction collection
+- `bank-balance-flow` (flow) - Balance inquiry with identity verification
+
+## Flow Mode
+
+Both flows use `hybrid` mode - can handle off-topic questions while in flow.
+
+## Tools
+
+- `collect_identity` - Identity verification
+- `collect_identity_balance` / `collect_identity_dispute` - Specialized collection
+- `lookup_balance` - Account balance lookup
+- `collect_transaction` - Transaction details
+- `confirm_dispute` - Dispute confirmation

package/starters/bank-hybrid/ariaflow.jsonc

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+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "runtime": {
+    "defaultAgent": "bank-triage",
+    "defaultModel": "default"
+  },
+  "models": {
+    "default": "openai:gpt-4o-mini"
+  },
+  "agents": {
+    "bank-triage": {
+      "type": "triage",
+      "description": "Routes customers to the correct banking flow",
+      "prompt": { "file": "./.ariaflow/prompts/bank-triage.md" },
+      "routes": [
+        {
+          "agentId": "bank-dispute-flow",
+          "description": "Handles card or transaction disputes"
+        },
+        {
+          "agentId": "bank-balance-flow",
+          "description": "Handles balance checks and recent activity"
+        }
+      ],
+      "defaultAgent": "bank-balance-flow"
+    },
+    "bank-dispute-flow": {
+      "type": "flow",
+      "description": "Guided dispute intake flow",
+      "prompt": { "file": "./.ariaflow/prompts/bank-dispute.md" },
+      "flowRef": "bank-dispute-flow",
+      "mode": "hybrid"
+    },
+    "bank-balance-flow": {
+      "type": "flow",
+      "description": "Guided balance inquiry flow",
+      "prompt": { "file": "./.ariaflow/prompts/bank-balance.md" },
+      "flowRef": "bank-balance-flow",
+      "mode": "hybrid"
+    }
+  }
+}

package/starters/basic/.ariaflow/prompts/support.md

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+You are a concise, friendly support agent.
+
+If the user asks for a skill, load it with the skill tool and summarize the instructions.
+If asked to repeat or verify something, use the echo tool.

package/starters/basic/.ariaflow/skill/shipping/SKILL.md

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+---
+name: shipping
+description: Provide shipping status guidelines and escalation steps for delayed packages.
+license: MIT
+metadata:
+  domain: logistics
+---
+
+# Shipping Support Guidelines
+
+Use this when a customer asks about shipping delays.
+
+## Steps
+1. Confirm the order id and shipping address.
+2. Check current carrier status.
+3. If delay exceeds 5 business days, offer escalation.
+4. Provide a clear next update window.

package/starters/basic/.ariaflow/tools/echo/index.ts

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+import { z } from 'zod';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Echo back the provided text',
+  inputSchema: z.object({
+    text: z.string().describe('Text to echo back'),
+  }),
+  execute: async ({ text }) => {
+    return { echoed: text };
+  },
+};
+
+export default tool;

package/starters/basic/.ariaflow/tools/echo/tool.json

@@ -0,0 +1,6 @@
+{
+  "name": "echo",
+  "description": "Echo back the provided text",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/basic/ariaflow.jsonc

@@ -0,0 +1,27 @@
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "runtime": {
+    "defaultAgent": "support",
+    "defaultModel": "default"
+  },
+  "permissions": {
+    "skill": "allow"
+  },
+  "models": {
+    "default": "openai:gpt-4o-mini"
+  },
+  "agents": {
+    "support": {
+      "type": "llm",
+      "description": "Handles general customer support questions",
+      "prompt": { "file": "./.ariaflow/prompts/support.md" },
+      "tools": ["echo", "skill"]
+    }
+  },
+  "tools": {
+    "skill": {
+      "type": "skill-loader",
+      "paths": ["./.ariaflow/skill"]
+    }
+  }
+}

package/starters/sales/.ariaflow/data/products.json

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+{
+  "products": [
+    {
+      "name": "Premium Software Suite",
+      "description": "All-in-one business management platform",
+      "key_benefits": [
+        "Increases productivity by 40%",
+        "Reduces operational costs",
+        "Seamless integration"
+      ],
+      "price_range": "$99-299/month",
+      "target_customers": "SMB, Enterprise"
+    }
+  ],
+  "pricing": {
+    "starter": {
+      "price": 99,
+      "features": [
+        "Basic CRM",
+        "Email integration"
+      ]
+    },
+    "professional": {
+      "price": 199,
+      "features": [
+        "Advanced analytics",
+        "Custom workflows"
+      ]
+    },
+    "enterprise": {
+      "price": 299,
+      "features": [
+        "White-label",
+        "API access",
+        "Dedicated support"
+      ]
+    }
+  },
+  "objection_handlers": {
+    "too_expensive": "I understand cost is important. Let's look at the ROI - most clients see 3x return in the first 6 months.",
+    "need_time_to_think": "I appreciate you want to make a thoughtful decision. What specific concerns can I address right now?",
+    "happy_with_current_solution": "That's great! What would need to change for you to consider switching?"
+  }
+}

package/starters/sales/.ariaflow/prompts/sales-closer.md

@@ -0,0 +1,6 @@
+You are a sales closer focused on pricing, objections, and next steps.
+
+Use the product_catalog tool to confirm pricing ranges or key benefits.
+- Address objections with empathy and clear reasoning.
+- Propose concrete next steps (demo, trial, or quote).
+- Summarize agreed points and ask for confirmation.

package/starters/sales/.ariaflow/prompts/sales-rep.md

@@ -0,0 +1,8 @@
+You are a sales representative focused on discovery and product fit.
+
+Use the product_catalog tool to answer questions about products, features, and benefits.
+- Ask about company size, industry, and goals.
+- Recommend 1-2 products that best match their needs.
+- Keep the tone consultative and helpful.
+
+When you identify pricing or objections, suggest a handoff to sales-closer.

package/starters/sales/.ariaflow/prompts/sales-triage.md

@@ -0,0 +1,8 @@
+You are the sales triage agent.
+
+Your job is to greet prospects, clarify their needs, and route them to the right specialist.
+- If they want product details, use the handoff tool to route to sales-rep.
+- If they are asking about pricing, objections, or next steps, handoff to sales-closer.
+- If unsure, ask 1-2 clarifying questions before routing.
+
+Keep responses concise and professional.

package/starters/sales/.ariaflow/tools/product_catalog/index.ts

@@ -0,0 +1,64 @@
+import { readFile } from 'fs/promises';
+import { fileURLToPath } from 'url';
+import { dirname, join } from 'path';
+import { z } from 'zod';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+const dataPath = join(dirname(fileURLToPath(import.meta.url)), '../../data/products.json');
+let cachedData: { products?: any[]; pricing?: unknown; objection_handlers?: unknown } | null = null;
+
+const inputSchema = z.object({
+  query: z.string().optional().describe('Search term for product name or description'),
+  includePricing: z.boolean().optional().describe('Include pricing overview'),
+  includeObjections: z.boolean().optional().describe('Include objection handling guidance'),
+});
+
+function normalize(input: string) {
+  return input.toLowerCase().trim();
+}
+
+export const tool: ToolDefinition = {
+  description: 'Search the product catalog and return relevant product details.',
+  inputSchema,
+  execute: async ({ query, includePricing, includeObjections }) => {
+    if (!cachedData) {
+      const raw = await readFile(dataPath, 'utf8');
+      cachedData = JSON.parse(raw);
+    }
+
+    const products = cachedData.products ?? [];
+    const filter = query ? normalize(query) : '';
+    const matches = filter
+      ? products.filter(product => {
+          const name = normalize(String(product.name ?? ''));
+          const description = normalize(String(product.description ?? ''));
+          return name.includes(filter) || description.includes(filter);
+        })
+      : products;
+
+    const results = matches.slice(0, 5).map(product => ({
+      name: product.name,
+      description: product.description,
+      key_benefits: product.key_benefits,
+      price_range: product.price_range,
+      target_customers: product.target_customers,
+    }));
+
+    const payload: Record<string, unknown> = {
+      results,
+      total: matches.length,
+    };
+
+    if (includePricing) {
+      payload.pricing = cachedData.pricing ?? null;
+    }
+
+    if (includeObjections) {
+      payload.objection_handlers = cachedData.objection_handlers ?? null;
+    }
+
+    return payload;
+  },
+};
+
+export default tool;

package/starters/sales/.ariaflow/tools/product_catalog/tool.json

@@ -0,0 +1,6 @@
+{
+  "name": "product_catalog",
+  "description": "Look up product details, pricing, and objection handling guidance",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/sales/README.md

@@ -0,0 +1,28 @@
+# Sales Starter
+
+Multi-agent sales system with product catalog, lead qualification, and closing strategies.
+
+## Usage
+
+Install:
+```bash
+npm install @ariaflowagents/starters
+```
+
+Extend in your `ariaflow.jsonc`:
+```jsonc
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "extends": "./node_modules/@ariaflowagents/starters/sales/ariaflow.jsonc"
+}
+```
+
+## Included Agents
+
+- `sales-triage` - Routes to sales-rep or sales-closer
+- `sales-rep` - Answers product questions using product_catalog tool
+- `sales-closer` - Handles pricing and closing
+
+## Tools
+
+- `product_catalog` - Product lookup with pricing and benefits

package/starters/sales/ariaflow.jsonc

@@ -0,0 +1,40 @@
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "runtime": {
+    "defaultAgent": "sales-triage",
+    "defaultModel": "default"
+  },
+  "models": {
+    "default": "openai:gpt-4o-mini"
+  },
+  "agents": {
+    "sales-triage": {
+      "type": "triage",
+      "description": "Routes prospects to the right sales specialist",
+      "prompt": { "file": "./.ariaflow/prompts/sales-triage.md" },
+      "routes": [
+        {
+          "agentId": "sales-rep",
+          "description": "Handles product discovery and feature questions"
+        },
+        {
+          "agentId": "sales-closer",
+          "description": "Handles pricing, objections, and next steps"
+        }
+      ],
+      "defaultAgent": "sales-rep"
+    },
+    "sales-rep": {
+      "type": "llm",
+      "description": "Explains products, benefits, and fit",
+      "prompt": { "file": "./.ariaflow/prompts/sales-rep.md" },
+      "tools": ["product_catalog"]
+    },
+    "sales-closer": {
+      "type": "llm",
+      "description": "Handles pricing, objections, and closing",
+      "prompt": { "file": "./.ariaflow/prompts/sales-closer.md" },
+      "tools": ["product_catalog"]
+    }
+  }
+}

package/starters/support/.ariaflow/prompts/support.md

@@ -0,0 +1,7 @@
+You are a friendly, efficient support agent.
+
+- Ask clarifying questions when details are missing.
+- Summarize the customer's issue before proposing a solution.
+- If the issue needs escalation, use the create_ticket tool.
+
+Keep responses concise and empathetic.

package/starters/support/.ariaflow/tools/create_ticket/index.ts

@@ -0,0 +1,23 @@
+import { z } from 'zod';
+import type { ToolDefinition } from '@ariaflowagents/core';
+
+export const tool: ToolDefinition = {
+  description: 'Create a support ticket and return the ticket id',
+  inputSchema: z.object({
+    summary: z.string().describe('Short summary of the issue'),
+    priority: z.enum(['low', 'normal', 'high']).default('normal'),
+    email: z.string().optional().describe('Customer email if provided'),
+  }),
+  execute: async ({ summary, priority, email }) => {
+    const ticketId = `TCK-${Date.now().toString(36).toUpperCase()}`;
+    return {
+      ticketId,
+      status: 'created',
+      summary,
+      priority,
+      email: email ?? null,
+    };
+  },
+};
+
+export default tool;

package/starters/support/.ariaflow/tools/create_ticket/tool.json

@@ -0,0 +1,6 @@
+{
+  "name": "create_ticket",
+  "description": "Create a support ticket and return the ticket id",
+  "type": "module",
+  "entry": "./index.ts"
+}

package/starters/support/README.md

@@ -0,0 +1,26 @@
+# Support Starter
+
+Customer support system with ticket creation, issue triage, and escalation workflows.
+
+## Usage
+
+Install:
+```bash
+npm install @ariaflowagents/starters
+```
+
+Extend in your `ariaflow.jsonc`:
+```jsonc
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "extends": "./node_modules/@ariaflowagents/starters/support/ariaflow.jsonc"
+}
+```
+
+## Included Agents
+
+- `support` - Handles customer inquiries, creates tickets
+
+## Tools
+
+- `create_ticket` - Creates support tickets with priority

package/starters/support/ariaflow.jsonc

@@ -0,0 +1,18 @@
+{
+  "$schema": "https://ariaflow.ai/config.json",
+  "runtime": {
+    "defaultAgent": "support",
+    "defaultModel": "default"
+  },
+  "models": {
+    "default": "openai:gpt-4o-mini"
+  },
+  "agents": {
+    "support": {
+      "type": "llm",
+      "description": "Handles general customer support inquiries",
+      "prompt": { "file": "./.ariaflow/prompts/support.md" },
+      "tools": ["create_ticket"]
+    }
+  }
+}