@appsupportkit/support-sdk 0.2.0 → 0.3.0

package/lib/commonjs/i18n/strings/pt.js

@@ -0,0 +1,72 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.pt = void 0;
+const pt = exports.pt = {
+  'home.title': 'Suporte',
+  'home.subtitle': 'Inicie uma conversa — respondemos aqui mesmo.',
+  'home.close': 'Fechar suporte',
+  'home.open': 'Abertas',
+  'home.resolved': 'Resolvidas',
+  'home.empty': 'Ainda não há conversas',
+  'home.emptyHint': 'Tudo o que você enviar chega à equipe, e as respostas voltam para esta janela.',
+  'home.noMessages': 'Ainda não há mensagens',
+  'home.you': 'Você',
+  'home.threadA11y': 'Conversa: {type}',
+  'home.threadUnreadA11y': 'Conversa: {type}, {count} não lidas',
+  'home.newA11y': 'Novo: {type}',
+  'home.language': 'Idioma',
+  'type.feedback': 'Feedback',
+  'type.feature_request': 'Sugestão de recurso',
+  'type.bug_report': 'Relato de erro',
+  'hint.feedback': 'Conte o que você acha',
+  'hint.feature_request': 'Sugira uma melhoria',
+  'hint.bug_report': 'Algo não está funcionando',
+  'prompt.feedback': 'O que precisamos saber?',
+  'prompt.feature_request': 'O que você gostaria de ver?',
+  'prompt.bug_report': 'O que aconteceu e o que você esperava?',
+  'sub.feedback': 'Bom ou ruim — vai direto para a equipe.',
+  'sub.feature_request': 'Conte o que você está tentando fazer.',
+  'sub.bug_report': 'Os passos, a tela e o que você esperava ajudam muito.',
+  'compose.back': 'Voltar às conversas',
+  'compose.sent': 'Enviado',
+  'compose.sentHint': 'Vamos responder aqui mesmo. Você encontra a conversa em Abertas, e o botão mostra um aviso quando respondermos.',
+  'compose.done': 'Concluído',
+  'compose.send': 'Enviar',
+  'compose.sending': 'Enviando…',
+  'compose.minChars': 'Pelo menos {count} caracteres',
+  'thread.support': 'Suporte',
+  'thread.new': 'Novo',
+  'thread.resolvedAt': 'Resolvida · {date}',
+  'thread.readOnly': 'Esta conversa está resolvida e é somente leitura',
+  'thread.placeholder': 'Escreva uma resposta…',
+  'thread.sendA11y': 'Enviar resposta',
+  'thread.sendingA11y': 'Enviando',
+  'thread.translating': 'Traduzindo…',
+  'status.open': 'Aberta',
+  'status.resolved': 'Resolvida',
+  'error.tryAgain': 'Tentar novamente',
+  'error.rateLimited': 'Muitas solicitações — tente novamente mais tarde',
+  'error.offline': 'Você está sem conexão — verifique sua rede',
+  'error.sendFailed': 'Não foi possível enviar — tente novamente',
+  'error.loadFailed': 'Não foi possível carregar suas conversas',
+  'error.unavailable': 'O suporte está indisponível no momento',
+  'error.loadRateLimited': 'Muitas solicitações — tente novamente em instantes',
+  'lang.title': 'Escolha seu idioma',
+  'lang.subtitle': 'Escreva no idioma que preferir — traduzimos entre você e a equipe de suporte.',
+  'lang.continue': 'Continuar',
+  'lang.change': 'Alterar idioma',
+  'lang.saveFailed': 'Não foi possível salvar — tente novamente',
+  'time.justNow': 'agora mesmo',
+  'time.minutes': 'há {count} min',
+  'time.hours': 'há {count} h',
+  'time.days': 'há {count} d',
+  'time.weeks': 'há {count} sem',
+  'time.months': 'há {count} meses',
+  'time.years': 'há {count} anos',
+  'time.today': 'Hoje',
+  'time.yesterday': 'Ontem'
+};
+//# sourceMappingURL=pt.js.map

package/lib/commonjs/i18n/strings/pt.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["pt","exports"],"sourceRoot":"../../../../src","sources":["i18n/strings/pt.ts"],"mappings":";;;;;;AAEO,MAAMA,EAAe,GAAAC,OAAA,CAAAD,EAAA,GAAG;EAC7B,YAAY,EAAE,SAAS;EACvB,eAAe,EAAE,+CAA+C;EAChE,YAAY,EAAE,gBAAgB;EAC9B,WAAW,EAAE,SAAS;EACtB,eAAe,EAAE,YAAY;EAC7B,YAAY,EAAE,wBAAwB;EACtC,gBAAgB,EACd,gFAAgF;EAClF,iBAAiB,EAAE,wBAAwB;EAC3C,UAAU,EAAE,MAAM;EAClB,iBAAiB,EAAE,kBAAkB;EACrC,uBAAuB,EAAE,qCAAqC;EAC9D,cAAc,EAAE,cAAc;EAC9B,eAAe,EAAE,QAAQ;EAEzB,eAAe,EAAE,UAAU;EAC3B,sBAAsB,EAAE,qBAAqB;EAC7C,iBAAiB,EAAE,gBAAgB;EACnC,eAAe,EAAE,uBAAuB;EACxC,sBAAsB,EAAE,qBAAqB;EAC7C,iBAAiB,EAAE,2BAA2B;EAC9C,iBAAiB,EAAE,yBAAyB;EAC5C,wBAAwB,EAAE,6BAA6B;EACvD,mBAAmB,EAAE,wCAAwC;EAC7D,cAAc,EAAE,yCAAyC;EACzD,qBAAqB,EAAE,uCAAuC;EAC9D,gBAAgB,EAAE,uDAAuD;EAEzE,cAAc,EAAE,qBAAqB;EACrC,cAAc,EAAE,SAAS;EACzB,kBAAkB,EAChB,iHAAiH;EACnH,cAAc,EAAE,WAAW;EAC3B,cAAc,EAAE,QAAQ;EACxB,iBAAiB,EAAE,WAAW;EAC9B,kBAAkB,EAAE,+BAA+B;EAEnD,gBAAgB,EAAE,SAAS;EAC3B,YAAY,EAAE,MAAM;EACpB,mBAAmB,EAAE,oBAAoB;EACzC,iBAAiB,EAAE,kDAAkD;EACrE,oBAAoB,EAAE,uBAAuB;EAC7C,iBAAiB,EAAE,iBAAiB;EACpC,oBAAoB,EAAE,UAAU;EAChC,oBAAoB,EAAE,aAAa;EAEnC,aAAa,EAAE,QAAQ;EACvB,iBAAiB,EAAE,WAAW;EAE9B,gBAAgB,EAAE,kBAAkB;EACpC,mBAAmB,EAAE,kDAAkD;EACvE,eAAe,EAAE,4CAA4C;EAC7D,kBAAkB,EAAE,2CAA2C;EAC/D,kBAAkB,EAAE,0CAA0C;EAC9D,mBAAmB,EAAE,wCAAwC;EAC7D,uBAAuB,EAAE,oDAAoD;EAE7E,YAAY,EAAE,oBAAoB;EAClC,eAAe,EACb,+EAA+E;EACjF,eAAe,EAAE,WAAW;EAC5B,aAAa,EAAE,gBAAgB;EAC/B,iBAAiB,EAAE,2CAA2C;EAE9D,cAAc,EAAE,aAAa;EAC7B,cAAc,EAAE,gBAAgB;EAChC,YAAY,EAAE,cAAc;EAC5B,WAAW,EAAE,cAAc;EAC3B,YAAY,EAAE,gBAAgB;EAC9B,aAAa,EAAE,kBAAkB;EACjC,YAAY,EAAE,iBAAiB;EAC/B,YAAY,EAAE,MAAM;EACpB,gBAAgB,EAAE;AACpB,CAAC","ignoreList":[]}

package/lib/commonjs/i18n/strings/ru.js

@@ -0,0 +1,72 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ru = void 0;
+const ru = exports.ru = {
+  'home.title': 'Поддержка',
+  'home.subtitle': 'Начните разговор — мы ответим прямо здесь.',
+  'home.close': 'Закрыть поддержку',
+  'home.open': 'Открытые',
+  'home.resolved': 'Решённые',
+  'home.empty': 'Пока нет разговоров',
+  'home.emptyHint': 'Всё, что вы отправите, попадёт к команде, а ответы вернутся в это окно.',
+  'home.noMessages': 'Пока нет сообщений',
+  'home.you': 'Вы',
+  'home.threadA11y': 'Разговор: {type}',
+  'home.threadUnreadA11y': 'Разговор: {type}, непрочитанных: {count}',
+  'home.newA11y': 'Новое: {type}',
+  'home.language': 'Язык',
+  'type.feedback': 'Отзыв',
+  'type.feature_request': 'Запрос функции',
+  'type.bug_report': 'Сообщение об ошибке',
+  'hint.feedback': 'Расскажите, что вы думаете',
+  'hint.feature_request': 'Предложите улучшение',
+  'hint.bug_report': 'Что-то не работает',
+  'prompt.feedback': 'Что нам следует знать?',
+  'prompt.feature_request': 'Что вы хотели бы увидеть?',
+  'prompt.bug_report': 'Что произошло и чего вы ожидали?',
+  'sub.feedback': 'Хороший или плохой — он идёт прямо к команде.',
+  'sub.feature_request': 'Расскажите, что вы пытаетесь сделать.',
+  'sub.bug_report': 'Шаги, экран и ваши ожидания — всё это помогает.',
+  'compose.back': 'Назад к разговорам',
+  'compose.sent': 'Отправлено',
+  'compose.sentHint': 'Мы ответим прямо здесь. Разговор появится в разделе «Открытые», а на кнопке загорится значок, когда мы ответим.',
+  'compose.done': 'Готово',
+  'compose.send': 'Отправить',
+  'compose.sending': 'Отправка…',
+  'compose.minChars': 'Не менее {count} символов',
+  'thread.support': 'Поддержка',
+  'thread.new': 'Новое',
+  'thread.resolvedAt': 'Решено · {date}',
+  'thread.readOnly': 'Этот разговор решён и доступен только для чтения',
+  'thread.placeholder': 'Напишите ответ…',
+  'thread.sendA11y': 'Отправить ответ',
+  'thread.sendingA11y': 'Отправка',
+  'thread.translating': 'Перевод…',
+  'status.open': 'Открыт',
+  'status.resolved': 'Решён',
+  'error.tryAgain': 'Повторить',
+  'error.rateLimited': 'Слишком много запросов — попробуйте позже',
+  'error.offline': 'Нет подключения — проверьте сеть',
+  'error.sendFailed': 'Не удалось отправить — попробуйте ещё раз',
+  'error.loadFailed': 'Не удалось загрузить ваши разговоры',
+  'error.unavailable': 'Поддержка сейчас недоступна',
+  'error.loadRateLimited': 'Слишком много запросов — попробуйте через минуту',
+  'lang.title': 'Выберите язык',
+  'lang.subtitle': 'Пишите на удобном вам языке — мы переводим между вами и командой поддержки.',
+  'lang.continue': 'Продолжить',
+  'lang.change': 'Изменить язык',
+  'lang.saveFailed': 'Не удалось сохранить — попробуйте ещё раз',
+  'time.justNow': 'только что',
+  'time.minutes': '{count} мин назад',
+  'time.hours': '{count} ч назад',
+  'time.days': '{count} дн назад',
+  'time.weeks': '{count} нед назад',
+  'time.months': '{count} мес назад',
+  'time.years': '{count} г назад',
+  'time.today': 'Сегодня',
+  'time.yesterday': 'Вчера'
+};
+//# sourceMappingURL=ru.js.map

package/lib/commonjs/i18n/strings/ru.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["ru","exports"],"sourceRoot":"../../../../src","sources":["i18n/strings/ru.ts"],"mappings":";;;;;;AAEO,MAAMA,EAAe,GAAAC,OAAA,CAAAD,EAAA,GAAG;EAC7B,YAAY,EAAE,WAAW;EACzB,eAAe,EAAE,4CAA4C;EAC7D,YAAY,EAAE,mBAAmB;EACjC,WAAW,EAAE,UAAU;EACvB,eAAe,EAAE,UAAU;EAC3B,YAAY,EAAE,qBAAqB;EACnC,gBAAgB,EACd,yEAAyE;EAC3E,iBAAiB,EAAE,oBAAoB;EACvC,UAAU,EAAE,IAAI;EAChB,iBAAiB,EAAE,kBAAkB;EACrC,uBAAuB,EAAE,0CAA0C;EACnE,cAAc,EAAE,eAAe;EAC/B,eAAe,EAAE,MAAM;EAEvB,eAAe,EAAE,OAAO;EACxB,sBAAsB,EAAE,gBAAgB;EACxC,iBAAiB,EAAE,qBAAqB;EACxC,eAAe,EAAE,4BAA4B;EAC7C,sBAAsB,EAAE,sBAAsB;EAC9C,iBAAiB,EAAE,oBAAoB;EACvC,iBAAiB,EAAE,wBAAwB;EAC3C,wBAAwB,EAAE,2BAA2B;EACrD,mBAAmB,EAAE,kCAAkC;EACvD,cAAc,EAAE,+CAA+C;EAC/D,qBAAqB,EAAE,uCAAuC;EAC9D,gBAAgB,EAAE,iDAAiD;EAEnE,cAAc,EAAE,oBAAoB;EACpC,cAAc,EAAE,YAAY;EAC5B,kBAAkB,EAChB,iHAAiH;EACnH,cAAc,EAAE,QAAQ;EACxB,cAAc,EAAE,WAAW;EAC3B,iBAAiB,EAAE,WAAW;EAC9B,kBAAkB,EAAE,2BAA2B;EAE/C,gBAAgB,EAAE,WAAW;EAC7B,YAAY,EAAE,OAAO;EACrB,mBAAmB,EAAE,iBAAiB;EACtC,iBAAiB,EAAE,kDAAkD;EACrE,oBAAoB,EAAE,iBAAiB;EACvC,iBAAiB,EAAE,iBAAiB;EACpC,oBAAoB,EAAE,UAAU;EAChC,oBAAoB,EAAE,UAAU;EAEhC,aAAa,EAAE,QAAQ;EACvB,iBAAiB,EAAE,OAAO;EAE1B,gBAAgB,EAAE,WAAW;EAC7B,mBAAmB,EAAE,2CAA2C;EAChE,eAAe,EAAE,kCAAkC;EACnD,kBAAkB,EAAE,2CAA2C;EAC/D,kBAAkB,EAAE,qCAAqC;EACzD,mBAAmB,EAAE,6BAA6B;EAClD,uBAAuB,EAAE,kDAAkD;EAE3E,YAAY,EAAE,eAAe;EAC7B,eAAe,EACb,6EAA6E;EAC/E,eAAe,EAAE,YAAY;EAC7B,aAAa,EAAE,eAAe;EAC9B,iBAAiB,EAAE,2CAA2C;EAE9D,cAAc,EAAE,YAAY;EAC5B,cAAc,EAAE,mBAAmB;EACnC,YAAY,EAAE,iBAAiB;EAC/B,WAAW,EAAE,kBAAkB;EAC/B,YAAY,EAAE,mBAAmB;EACjC,aAAa,EAAE,mBAAmB;EAClC,YAAY,EAAE,iBAAiB;EAC/B,YAAY,EAAE,SAAS;EACvB,gBAAgB,EAAE;AACpB,CAAC","ignoreList":[]}

package/lib/commonjs/i18n/strings/tr.js

@@ -0,0 +1,72 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.tr = void 0;
+const tr = exports.tr = {
+  'home.title': 'Destek',
+  'home.subtitle': 'Bir görüşme başlatın — tam burada yanıtlıyoruz.',
+  'home.close': 'Desteği kapat',
+  'home.open': 'Açık',
+  'home.resolved': 'Çözüldü',
+  'home.empty': 'Henüz görüşme yok',
+  'home.emptyHint': 'Gönderdiğiniz her şey ekibe ulaşır ve yanıtları bu pencereye geri gelir.',
+  'home.noMessages': 'Henüz mesaj yok',
+  'home.you': 'Siz',
+  'home.threadA11y': 'Görüşme: {type}',
+  'home.threadUnreadA11y': 'Görüşme: {type}, {count} okunmamış',
+  'home.newA11y': 'Yeni: {type}',
+  'home.language': 'Dil',
+  'type.feedback': 'Geri bildirim',
+  'type.feature_request': 'Özellik isteği',
+  'type.bug_report': 'Hata bildirimi',
+  'hint.feedback': 'Ne düşündüğünüzü söyleyin',
+  'hint.feature_request': 'Bir iyileştirme önerin',
+  'hint.bug_report': 'Bir şey çalışmıyor',
+  'prompt.feedback': 'Neyi bilmemiz gerekiyor?',
+  'prompt.feature_request': 'Neyi görmek istersiniz?',
+  'prompt.bug_report': 'Ne oldu ve ne olmasını bekliyordunuz?',
+  'sub.feedback': 'İyi ya da kötü — doğrudan ekibe gider.',
+  'sub.feature_request': 'Ne yapmaya çalıştığınızı anlatın.',
+  'sub.bug_report': 'Adımlar, ekran ve beklentiniz bize yardımcı olur.',
+  'compose.back': 'Görüşmelere dön',
+  'compose.sent': 'Gönderildi',
+  'compose.sentHint': 'Tam burada yanıtlayacağız. Görüşmeyi Açık bölümünde bulursunuz ve yanıtladığımızda düğmede bir işaret belirir.',
+  'compose.done': 'Tamam',
+  'compose.send': 'Gönder',
+  'compose.sending': 'Gönderiliyor…',
+  'compose.minChars': 'En az {count} karakter',
+  'thread.support': 'Destek',
+  'thread.new': 'Yeni',
+  'thread.resolvedAt': 'Çözüldü · {date}',
+  'thread.readOnly': 'Bu görüşme çözüldü ve salt okunur',
+  'thread.placeholder': 'Bir yanıt yazın…',
+  'thread.sendA11y': 'Yanıtı gönder',
+  'thread.sendingA11y': 'Gönderiliyor',
+  'thread.translating': 'Çevriliyor…',
+  'status.open': 'Açık',
+  'status.resolved': 'Çözüldü',
+  'error.tryAgain': 'Tekrar dene',
+  'error.rateLimited': 'Çok fazla istek — daha sonra tekrar deneyin',
+  'error.offline': 'Çevrimdışısınız — bağlantınızı kontrol edin',
+  'error.sendFailed': 'Gönderilemedi — tekrar deneyin',
+  'error.loadFailed': 'Görüşmeleriniz yüklenemedi',
+  'error.unavailable': 'Destek şu anda kullanılamıyor',
+  'error.loadRateLimited': 'Çok fazla istek — birazdan tekrar deneyin',
+  'lang.title': 'Dilinizi seçin',
+  'lang.subtitle': 'İstediğiniz dilde yazın — sizinle destek ekibi arasında çeviri yapıyoruz.',
+  'lang.continue': 'Devam',
+  'lang.change': 'Dili değiştir',
+  'lang.saveFailed': 'Kaydedilemedi — tekrar deneyin',
+  'time.justNow': 'az önce',
+  'time.minutes': '{count} dk önce',
+  'time.hours': '{count} sa önce',
+  'time.days': '{count} g önce',
+  'time.weeks': '{count} hf önce',
+  'time.months': '{count} ay önce',
+  'time.years': '{count} yıl önce',
+  'time.today': 'Bugün',
+  'time.yesterday': 'Dün'
+};
+//# sourceMappingURL=tr.js.map

package/lib/commonjs/i18n/strings/tr.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["tr","exports"],"sourceRoot":"../../../../src","sources":["i18n/strings/tr.ts"],"mappings":";;;;;;AAEO,MAAMA,EAAe,GAAAC,OAAA,CAAAD,EAAA,GAAG;EAC7B,YAAY,EAAE,QAAQ;EACtB,eAAe,EAAE,iDAAiD;EAClE,YAAY,EAAE,eAAe;EAC7B,WAAW,EAAE,MAAM;EACnB,eAAe,EAAE,SAAS;EAC1B,YAAY,EAAE,mBAAmB;EACjC,gBAAgB,EACd,0EAA0E;EAC5E,iBAAiB,EAAE,iBAAiB;EACpC,UAAU,EAAE,KAAK;EACjB,iBAAiB,EAAE,iBAAiB;EACpC,uBAAuB,EAAE,oCAAoC;EAC7D,cAAc,EAAE,cAAc;EAC9B,eAAe,EAAE,KAAK;EAEtB,eAAe,EAAE,eAAe;EAChC,sBAAsB,EAAE,gBAAgB;EACxC,iBAAiB,EAAE,gBAAgB;EACnC,eAAe,EAAE,2BAA2B;EAC5C,sBAAsB,EAAE,wBAAwB;EAChD,iBAAiB,EAAE,oBAAoB;EACvC,iBAAiB,EAAE,0BAA0B;EAC7C,wBAAwB,EAAE,yBAAyB;EACnD,mBAAmB,EAAE,uCAAuC;EAC5D,cAAc,EAAE,wCAAwC;EACxD,qBAAqB,EAAE,mCAAmC;EAC1D,gBAAgB,EAAE,mDAAmD;EAErE,cAAc,EAAE,iBAAiB;EACjC,cAAc,EAAE,YAAY;EAC5B,kBAAkB,EAChB,gHAAgH;EAClH,cAAc,EAAE,OAAO;EACvB,cAAc,EAAE,QAAQ;EACxB,iBAAiB,EAAE,eAAe;EAClC,kBAAkB,EAAE,wBAAwB;EAE5C,gBAAgB,EAAE,QAAQ;EAC1B,YAAY,EAAE,MAAM;EACpB,mBAAmB,EAAE,kBAAkB;EACvC,iBAAiB,EAAE,mCAAmC;EACtD,oBAAoB,EAAE,kBAAkB;EACxC,iBAAiB,EAAE,eAAe;EAClC,oBAAoB,EAAE,cAAc;EACpC,oBAAoB,EAAE,aAAa;EAEnC,aAAa,EAAE,MAAM;EACrB,iBAAiB,EAAE,SAAS;EAE5B,gBAAgB,EAAE,aAAa;EAC/B,mBAAmB,EAAE,6CAA6C;EAClE,eAAe,EAAE,6CAA6C;EAC9D,kBAAkB,EAAE,gCAAgC;EACpD,kBAAkB,EAAE,4BAA4B;EAChD,mBAAmB,EAAE,+BAA+B;EACpD,uBAAuB,EAAE,2CAA2C;EAEpE,YAAY,EAAE,gBAAgB;EAC9B,eAAe,EACb,2EAA2E;EAC7E,eAAe,EAAE,OAAO;EACxB,aAAa,EAAE,eAAe;EAC9B,iBAAiB,EAAE,gCAAgC;EAEnD,cAAc,EAAE,SAAS;EACzB,cAAc,EAAE,iBAAiB;EACjC,YAAY,EAAE,iBAAiB;EAC/B,WAAW,EAAE,gBAAgB;EAC7B,YAAY,EAAE,iBAAiB;EAC/B,aAAa,EAAE,iBAAiB;EAChC,YAAY,EAAE,kBAAkB;EAChC,YAAY,EAAE,OAAO;EACrB,gBAAgB,EAAE;AACpB,CAAC","ignoreList":[]}

package/lib/commonjs/i18n/strings/zh.js

@@ -0,0 +1,72 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.zh = void 0;
+const zh = exports.zh = {
+  'home.title': '客服支持',
+  'home.subtitle': '发起一次对话 —— 我们就在这里回复你。',
+  'home.close': '关闭客服',
+  'home.open': '进行中',
+  'home.resolved': '已解决',
+  'home.empty': '还没有对话',
+  'home.emptyHint': '你发送的内容都会送到团队，他们的回复也会回到这个窗口。',
+  'home.noMessages': '还没有消息',
+  'home.you': '你',
+  'home.threadA11y': '对话：{type}',
+  'home.threadUnreadA11y': '对话：{type}，{count} 条未读',
+  'home.newA11y': '新建：{type}',
+  'home.language': '语言',
+  'type.feedback': '反馈',
+  'type.feature_request': '功能请求',
+  'type.bug_report': '错误报告',
+  'hint.feedback': '告诉我们你的想法',
+  'hint.feature_request': '提出一个改进建议',
+  'hint.bug_report': '有功能无法正常使用',
+  'prompt.feedback': '有什么想让我们知道的？',
+  'prompt.feature_request': '你希望看到什么？',
+  'prompt.bug_report': '发生了什么，你期待的结果是什么？',
+  'sub.feedback': '好评差评都会直接送到团队。',
+  'sub.feature_request': '告诉我们你想完成什么。',
+  'sub.bug_report': '操作步骤、所在页面和你的预期都很有帮助。',
+  'compose.back': '返回对话列表',
+  'compose.sent': '已发送',
+  'compose.sentHint': '我们会在这里回复。对话会出现在「进行中」，我们回复后按钮上会显示提示。',
+  'compose.done': '完成',
+  'compose.send': '发送',
+  'compose.sending': '发送中…',
+  'compose.minChars': '至少输入 {count} 个字符',
+  'thread.support': '客服支持',
+  'thread.new': '新消息',
+  'thread.resolvedAt': '已解决 · {date}',
+  'thread.readOnly': '此对话已解决，仅供查看',
+  'thread.placeholder': '写下回复…',
+  'thread.sendA11y': '发送回复',
+  'thread.sendingA11y': '发送中',
+  'thread.translating': '翻译中…',
+  'status.open': '进行中',
+  'status.resolved': '已解决',
+  'error.tryAgain': '重试',
+  'error.rateLimited': '请求过于频繁 —— 请稍后再试',
+  'error.offline': '你已离线 —— 请检查网络连接',
+  'error.sendFailed': '发送失败 —— 请重试',
+  'error.loadFailed': '无法加载你的对话',
+  'error.unavailable': '客服支持暂时不可用',
+  'error.loadRateLimited': '请求过于频繁 —— 请稍等片刻再试',
+  'lang.title': '选择你的语言',
+  'lang.subtitle': '用你习惯的语言书写 —— 我们会在你和客服团队之间翻译。',
+  'lang.continue': '继续',
+  'lang.change': '更改语言',
+  'lang.saveFailed': '保存失败 —— 请重试',
+  'time.justNow': '刚刚',
+  'time.minutes': '{count} 分钟前',
+  'time.hours': '{count} 小时前',
+  'time.days': '{count} 天前',
+  'time.weeks': '{count} 周前',
+  'time.months': '{count} 个月前',
+  'time.years': '{count} 年前',
+  'time.today': '今天',
+  'time.yesterday': '昨天'
+};
+//# sourceMappingURL=zh.js.map

package/lib/commonjs/i18n/strings/zh.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["zh","exports"],"sourceRoot":"../../../../src","sources":["i18n/strings/zh.ts"],"mappings":";;;;;;AAEO,MAAMA,EAAe,GAAAC,OAAA,CAAAD,EAAA,GAAG;EAC7B,YAAY,EAAE,MAAM;EACpB,eAAe,EAAE,sBAAsB;EACvC,YAAY,EAAE,MAAM;EACpB,WAAW,EAAE,KAAK;EAClB,eAAe,EAAE,KAAK;EACtB,YAAY,EAAE,OAAO;EACrB,gBAAgB,EAAE,6BAA6B;EAC/C,iBAAiB,EAAE,OAAO;EAC1B,UAAU,EAAE,GAAG;EACf,iBAAiB,EAAE,WAAW;EAC9B,uBAAuB,EAAE,uBAAuB;EAChD,cAAc,EAAE,WAAW;EAC3B,eAAe,EAAE,IAAI;EAErB,eAAe,EAAE,IAAI;EACrB,sBAAsB,EAAE,MAAM;EAC9B,iBAAiB,EAAE,MAAM;EACzB,eAAe,EAAE,UAAU;EAC3B,sBAAsB,EAAE,UAAU;EAClC,iBAAiB,EAAE,WAAW;EAC9B,iBAAiB,EAAE,aAAa;EAChC,wBAAwB,EAAE,UAAU;EACpC,mBAAmB,EAAE,kBAAkB;EACvC,cAAc,EAAE,eAAe;EAC/B,qBAAqB,EAAE,aAAa;EACpC,gBAAgB,EAAE,sBAAsB;EAExC,cAAc,EAAE,QAAQ;EACxB,cAAc,EAAE,KAAK;EACrB,kBAAkB,EAChB,qCAAqC;EACvC,cAAc,EAAE,IAAI;EACpB,cAAc,EAAE,IAAI;EACpB,iBAAiB,EAAE,MAAM;EACzB,kBAAkB,EAAE,kBAAkB;EAEtC,gBAAgB,EAAE,MAAM;EACxB,YAAY,EAAE,KAAK;EACnB,mBAAmB,EAAE,cAAc;EACnC,iBAAiB,EAAE,aAAa;EAChC,oBAAoB,EAAE,OAAO;EAC7B,iBAAiB,EAAE,MAAM;EACzB,oBAAoB,EAAE,KAAK;EAC3B,oBAAoB,EAAE,MAAM;EAE5B,aAAa,EAAE,KAAK;EACpB,iBAAiB,EAAE,KAAK;EAExB,gBAAgB,EAAE,IAAI;EACtB,mBAAmB,EAAE,iBAAiB;EACtC,eAAe,EAAE,iBAAiB;EAClC,kBAAkB,EAAE,aAAa;EACjC,kBAAkB,EAAE,UAAU;EAC9B,mBAAmB,EAAE,WAAW;EAChC,uBAAuB,EAAE,mBAAmB;EAE5C,YAAY,EAAE,QAAQ;EACtB,eAAe,EAAE,8BAA8B;EAC/C,eAAe,EAAE,IAAI;EACrB,aAAa,EAAE,MAAM;EACrB,iBAAiB,EAAE,aAAa;EAEhC,cAAc,EAAE,IAAI;EACpB,cAAc,EAAE,aAAa;EAC7B,YAAY,EAAE,aAAa;EAC3B,WAAW,EAAE,YAAY;EACzB,YAAY,EAAE,YAAY;EAC1B,aAAa,EAAE,aAAa;EAC5B,YAAY,EAAE,YAAY;EAC1B,YAAY,EAAE,IAAI;EAClB,gBAAgB,EAAE;AACpB,CAAC","ignoreList":[]}

package/lib/commonjs/index.js

@@ -3,12 +3,30 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
+Object.defineProperty(exports, "DEFAULT_LANGUAGE", {
+  enumerable: true,
+  get: function () {
+    return _languages.DEFAULT_LANGUAGE;
+  }
+});
+Object.defineProperty(exports, "LANGUAGE_LABELS", {
+  enumerable: true,
+  get: function () {
+    return _languages.LANGUAGE_LABELS;
+  }
+});
 Object.defineProperty(exports, "QUERY_TYPE_LABEL", {
   enumerable: true,
   get: function () {
     return _types.QUERY_TYPE_LABEL;
   }
 });
+Object.defineProperty(exports, "SUPPORTED_LANGUAGES", {
+  enumerable: true,
+  get: function () {
+    return _languages.SUPPORTED_LANGUAGES;
+  }
+});
 Object.defineProperty(exports, "SupportApiError", {
   enumerable: true,
   get: function () {
@@ -33,12 +51,24 @@ Object.defineProperty(exports, "USER_MESSAGE_MIN", {
     return _types.USER_MESSAGE_MIN;
   }
 });
+Object.defineProperty(exports, "deviceLanguage", {
+  enumerable: true,
+  get: function () {
+    return _languages.deviceLanguage;
+  }
+});
 Object.defineProperty(exports, "isPushAvailable", {
   enumerable: true,
   get: function () {
     return _push.isPushAvailable;
   }
 });
+Object.defineProperty(exports, "isSupportedLanguage", {
+  enumerable: true,
+  get: function () {
+    return _languages.isSupportedLanguage;
+  }
+});
 Object.defineProperty(exports, "resolveTheme", {
   enumerable: true,
   get: function () {
@@ -61,5 +91,6 @@ var _SupportButton = require("./components/SupportButton");
 var _theme = require("./theme");
 var _api = require("./api");
 var _push = require("./push");
+var _languages = require("./i18n/languages");
 var _types = require("./types");
 //# sourceMappingURL=index.js.map

package/lib/commonjs/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_SupportButton","require","_theme","_api","_push","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AACA,IAAAG,KAAA,GAAAH,OAAA;AAcA,IAAAI,MAAA,GAAAJ,OAAA","ignoreList":[]}
+{"version":3,"names":["_SupportButton","require","_theme","_api","_push","_languages","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AACA,IAAAG,KAAA,GAAAH,OAAA;AACA,IAAAI,UAAA,GAAAJ,OAAA;AAqBA,IAAAK,MAAA,GAAAL,OAAA","ignoreList":[]}

package/lib/commonjs/types.js

@@ -11,6 +11,17 @@ exports.USER_MESSAGE_MIN = exports.USER_MESSAGE_MAX = exports.QUERY_TYPE_LABEL =
  *   minimal — bare mark, no fill or border. Sits in a nav bar.
  */
 
+/**
+ * Note the absence of any admin identity: end users see one support team,
+ * not the people staffing it, so the names never leave the server. The
+ * dashboard still shows who wrote and who resolved what.
+ */
+
+/**
+ * English labels, kept for host apps that render their own entry points.
+ * Inside the sheet the labels come from the string table instead, so they
+ * follow the user's language.
+ */
 const QUERY_TYPE_LABEL = exports.QUERY_TYPE_LABEL = {
   feedback: 'Feedback',
   feature_request: 'Feature request',

package/lib/commonjs/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAQA;AACA;AACA;AACA;AACA;AACA;;AA4FO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AASA;AACA;AACA;AACA;AACA;AACA;;AAwFA;AACA;AACA;AACA;AACA;;AAwBA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}

package/lib/commonjs/useSupportThreads.js

@@ -44,19 +44,23 @@ const MARK_READ_BACKOFF_MS = 1_500;
  * an integration mistake — the end user retrying forever won't fix a key
  * that doesn't match the app — so the real cause is logged for whoever is
  * running the build instead of hidden behind "couldn't load".
+ *
+ * Returns a key rather than a message: the hook has no business knowing what
+ * language the sheet is in, and resolving it here would make every callback
+ * depend on the translator.
  */
-function loadErrorMessage(e) {
+function loadErrorKey(e) {
   if (e instanceof _api.SupportApiError) {
-    if (e.offline) return "You're offline — check your connection";
+    if (e.offline) return 'error.offline';
     if (e.status === 401 || e.status === 403) {
       if (__DEV__) {
         console.error('SupportButton: the support API rejected this app (401). Check that ' + '`apiKey` is the key shown when the app was registered and that ' + '`appName` matches that app exactly.');
       }
-      return 'Support is unavailable right now';
+      return 'error.unavailable';
     }
-    if (e.status === 429) return 'Too many requests — try again in a bit';
+    if (e.status === 429) return 'error.loadRateLimited';
   }
-  return "Couldn't load your conversations";
+  return 'error.loadFailed';
 }
 function useSupportThreads({
   config,
@@ -70,7 +74,9 @@ function useSupportThreads({
   const [totalUnread, setTotalUnread] = (0, _react.useState)(0);
   const [loading, setLoading] = (0, _react.useState)(false);
   const [refreshing, setRefreshing] = (0, _react.useState)(false);
-  const [error, setError] = (0, _react.useState)(null);
+  const [errorKey, setErrorKey] = (0, _react.useState)(null);
+  const [serverLanguage, setServerLanguage] = (0, _react.useState)(null);
+  const [languageLoaded, setLanguageLoaded] = (0, _react.useState)(false);
   const mounted = (0, _react.useRef)(true);
   /** Last server payload, before local read reconciliation. */
   const rawThreads = (0, _react.useRef)(null);
@@ -192,7 +198,9 @@ function useSupportThreads({
       appliedSeq.current = seq;
       rawThreads.current = data.threads;
       watermarks.current = (0, _unread.pruneWatermarks)(watermarks.current, data.threads);
-      setError(null);
+      setErrorKey(null);
+      setServerLanguage(data.language);
+      setLanguageLoaded(true);
       publish();
 
       // Replies that arrived while the user is sitting in the thread are
@@ -203,7 +211,7 @@ function useSupportThreads({
     } catch (e) {
       if (!mounted.current) return;
       // A failed background poll must not blow away cached threads.
-      if (rawThreads.current === null) setError(loadErrorMessage(e));
+      if (rawThreads.current === null) setErrorKey(loadErrorKey(e));
     } finally {
       if (mounted.current) {
         if (spinner) setRefreshing(false);
@@ -278,7 +286,9 @@ function useSupportThreads({
     totalUnread,
     loading,
     refreshing,
-    error,
+    errorKey,
+    serverLanguage,
+    languageLoaded,
     refresh,
     reload
   };

package/lib/commonjs/useSupportThreads.js.map

@@ -1 +1 @@
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package/lib/commonjs/utils.js

@@ -9,34 +9,49 @@ exports.formatTime = formatTime;
 exports.isSameDay = isSameDay;
 exports.relativeTime = relativeTime;
 exports.validateProps = validateProps;
+// Dates and times follow the language the user picked, not the device's:
+// a sheet that says "Traduction…" above "2 days ago" reads as broken.
+
 /** "2h ago" relative time — mirrors the web dashboard's formatting. */
-function relativeTime(iso) {
+function relativeTime(iso, strings) {
   const then = new Date(iso).getTime();
   const seconds = Math.max(0, Math.floor((Date.now() - then) / 1000));
-  if (seconds < 60) return 'just now';
+  if (seconds < 60) return strings.t('time.justNow');
   const minutes = Math.floor(seconds / 60);
-  if (minutes < 60) return `${minutes}m ago`;
+  if (minutes < 60) return strings.t('time.minutes', {
+    count: minutes
+  });
   const hours = Math.floor(minutes / 60);
-  if (hours < 24) return `${hours}h ago`;
+  if (hours < 24) return strings.t('time.hours', {
+    count: hours
+  });
   const days = Math.floor(hours / 24);
-  if (days < 7) return `${days}d ago`;
+  if (days < 7) return strings.t('time.days', {
+    count: days
+  });
   const weeks = Math.floor(days / 7);
-  if (weeks < 5) return `${weeks}w ago`;
+  if (weeks < 5) return strings.t('time.weeks', {
+    count: weeks
+  });
   const months = Math.floor(days / 30);
-  if (months < 12) return `${months}mo ago`;
-  return `${Math.floor(days / 365)}y ago`;
+  if (months < 12) return strings.t('time.months', {
+    count: months
+  });
+  return strings.t('time.years', {
+    count: Math.floor(days / 365)
+  });
 }
-function formatDate(iso) {
-  return new Date(iso).toLocaleDateString(undefined, {
+function formatDate(iso, strings) {
+  return new Date(iso).toLocaleDateString(strings.locale, {
     year: 'numeric',
     month: 'short',
     day: 'numeric'
   });
 }
 
-/** "14:32" in the device's locale — shown under a group of messages. */
-function formatTime(iso) {
-  return new Date(iso).toLocaleTimeString(undefined, {
+/** "14:32" in the user's locale — shown under a group of messages. */
+function formatTime(iso, strings) {
+  return new Date(iso).toLocaleTimeString(strings.locale, {
     hour: 'numeric',
     minute: '2-digit'
   });
@@ -48,13 +63,13 @@ function isSameDay(a, b) {
 }
 
 /** Date separator label: Today / Yesterday / "Mon, 5 Jan". */
-function dayLabel(iso) {
+function dayLabel(iso, strings) {
   const now = new Date();
-  if (isSameDay(iso, now.toISOString())) return 'Today';
+  if (isSameDay(iso, now.toISOString())) return strings.t('time.today');
   const yesterday = new Date(now.getTime() - 86_400_000);
-  if (isSameDay(iso, yesterday.toISOString())) return 'Yesterday';
+  if (isSameDay(iso, yesterday.toISOString())) return strings.t('time.yesterday');
   const date = new Date(iso);
-  return date.toLocaleDateString(undefined, {
+  return date.toLocaleDateString(strings.locale, {
     weekday: 'short',
     month: 'short',
     day: 'numeric',