@appsupportkit/support-sdk 0.1.2 → 0.3.0

package/lib/module/theme.js.map

@@ -1 +1 @@
-{"version":3,"names":["darkColors","lightColors","motion","radii","spacing","supportDarkTheme","name","colors","supportLightTheme","resolveTheme"],"sourceRoot":"../../src","sources":["theme.ts"],"mappings":";;AAAA;AACA;AACA,SACEA,UAAU,EACVC,WAAW,EACXC,MAAM,EACNC,KAAK,EACLC,OAAO,QAEF,8BAA8B;AAWrC,OAAO,MAAMC,gBAA8B,GAAG;EAC5CC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAEP,UAAU;EAClBI,OAAO;EACPD,KAAK;EACLD;AACF,CAAC;AAED,OAAO,MAAMM,iBAA+B,GAAG;EAC7CF,IAAI,EAAE,OAAO;EACbC,MAAM,EAAEN,WAAW;EACnBG,OAAO;EACPD,KAAK;EACLD;AACF,CAAC;AAED,OAAO,SAASO,YAAYA,CAACH,IAA2B,EAAgB;EACtE,OAAOA,IAAI,KAAK,OAAO,GAAGE,iBAAiB,GAAGH,gBAAgB;AAChE","ignoreList":[]}
+{"version":3,"names":["darkColors","lightColors","motion","radii","spacing","supportRadii","control","card","cardLg","bubble","bubbleTail","sheet","pill","HEX","parseHex","color","match","exec","trim","digits","undefined","hex","length","split","map","c","join","parseInt","slice","mix","r","g","b","target","amount","channel","Math","round","shadowsFor","name","accent","dark","launcher","shadowColor","shadowOpacity","shadowRadius","shadowOffset","width","height","elevation","badge","launcherFor","rgb","solidRing","minimalMark","buildTheme","colors","shadows","supportDarkTheme","supportLightTheme","withAccent","theme","luminance","accentHover","accentMuted","accentForeground","statusOpen","statusOpenBg","focusRing","resolveTheme","accentColor","base"],"sourceRoot":"../../src","sources":["theme.ts"],"mappings":";;AAAA;AACA;AACA;AACA;AACA,SACEA,UAAU,EACVC,WAAW,EACXC,MAAM,EACNC,KAAK,EACLC,OAAO,QAEF,8BAA8B;AAIrC;AACA,OAAO,MAAMC,YAAY,GAAG;EAC1B,GAAGF,KAAK;EACRG,OAAO,EAAE,EAAE;EACXC,IAAI,EAAE,EAAE;EACRC,MAAM,EAAE,EAAE;EACV;EACAC,MAAM,EAAE,EAAE;EACV;EACAC,UAAU,EAAE,CAAC;EACbC,KAAK,EAAE,EAAE;EACTC,IAAI,EAAE;AACR,CAAU;;AAWV;AACA;AACA;AACA;AACA;AACA;AACA;;AAkBA;AACA;AACA;AACA,MAAMC,GAAG,GAAG,gCAAgC;AAE5C,SAASC,QAAQA,CAACC,KAAa,EAAmC;EAChE,MAAMC,KAAK,GAAGH,GAAG,CAACI,IAAI,CAACF,KAAK,CAACG,IAAI,CAAC,CAAC,CAAC;EACpC,MAAMC,MAAM,GAAGH,KAAK,GAAG,CAAC,CAAC;EACzB,IAAIG,MAAM,KAAKC,SAAS,EAAE,OAAO,IAAI;EACrC,MAAMC,GAAG,GACPF,MAAM,CAACG,MAAM,KAAK,CAAC,GACfH,MAAM,CACHI,KAAK,CAAC,EAAE,CAAC,CACTC,GAAG,CAAEC,CAAC,IAAKA,CAAC,GAAGA,CAAC,CAAC,CACjBC,IAAI,CAAC,EAAE,CAAC,GACXP,MAAM;EACZ,OAAO,CACLQ,QAAQ,CAACN,GAAG,CAACO,KAAK,CAAC,CAAC,EAAE,CAAC,CAAC,EAAE,EAAE,CAAC,EAC7BD,QAAQ,CAACN,GAAG,CAACO,KAAK,CAAC,CAAC,EAAE,CAAC,CAAC,EAAE,EAAE,CAAC,EAC7BD,QAAQ,CAACN,GAAG,CAACO,KAAK,CAAC,CAAC,EAAE,CAAC,CAAC,EAAE,EAAE,CAAC,CAC9B;AACH;AAEA,SAASC,GAAGA,CAAC,CAACC,CAAC,EAAEC,CAAC,EAAEC,CAAC,CAA2B,EAAEC,MAAc,EAAEC,MAAc,EAAE;EAChF,MAAMC,OAAO,GAAIV,CAAS,IAAKW,IAAI,CAACC,KAAK,CAACZ,CAAC,GAAG,CAACQ,MAAM,GAAGR,CAAC,IAAIS,MAAM,CAAC;EACpE,OAAO,OAAOC,OAAO,CAACL,CAAC,CAAC,KAAKK,OAAO,CAACJ,CAAC,CAAC,KAAKI,OAAO,CAACH,CAAC,CAAC,GAAG;AAC3D;AAEA,SAASM,UAAUA,CAACC,IAAe,EAAEC,MAAc,EAAkB;EACnE,MAAMC,IAAI,GAAGF,IAAI,KAAK,MAAM;EAC5B,OAAO;IACLG,QAAQ,EAAE;MACR;MACA;MACAC,WAAW,EAAEF,IAAI,GAAG,SAAS,GAAGD,MAAM;MACtCI,aAAa,EAAEH,IAAI,GAAG,IAAI,GAAG,GAAG;MAChCI,YAAY,EAAE,EAAE;MAChBC,YAAY,EAAE;QAAEC,KAAK,EAAE,CAAC;QAAEC,MAAM,EAAE;MAAE,CAAC;MACrCC,SAAS,EAAE;IACb,CAAC;IACDtC,KAAK,EAAE;MACLgC,WAAW,EAAE,SAAS;MACtBC,aAAa,EAAEH,IAAI,GAAG,GAAG,GAAG,IAAI;MAChCI,YAAY,EAAE,EAAE;MAChBC,YAAY,EAAE;QAAEC,KAAK,EAAE,CAAC;QAAEC,MAAM,EAAE,CAAC;MAAE,CAAC;MACtCC,SAAS,EAAE;IACb,CAAC;IACDC,KAAK,EAAE;MACLP,WAAW,EAAE,SAAS;MACtBC,aAAa,EAAE,IAAI;MACnBC,YAAY,EAAE,CAAC;MACfC,YAAY,EAAE;QAAEC,KAAK,EAAE,CAAC;QAAEC,MAAM,EAAE;MAAE,CAAC;MACrCC,SAAS,EAAE;IACb;EACF,CAAC;AACH;AAEA,SAASE,WAAWA,CAACZ,IAAe,EAAEC,MAAc,EAAmB;EACrE,MAAMY,GAAG,GAAGtC,QAAQ,CAAC0B,MAAM,CAAC;EAC5B,OAAO;IACLa,SAAS,EACPd,IAAI,KAAK,MAAM,GAAG,2BAA2B,GAAG,qBAAqB;IACvE;IACA;IACAe,WAAW,EACTf,IAAI,KAAK,MAAM,IAAIa,GAAG,KAAK,IAAI,GAAGvB,GAAG,CAACuB,GAAG,EAAE,GAAG,EAAE,IAAI,CAAC,GAAGZ;EAC5D,CAAC;AACH;AAEA,SAASe,UAAUA,CAAChB,IAAe,EAAEiB,MAAmB,EAAgB;EACtE,OAAO;IACLjB,IAAI;IACJiB,MAAM;IACNpD,OAAO;IACPD,KAAK,EAAEE,YAAY;IACnBH,MAAM;IACNuD,OAAO,EAAEnB,UAAU,CAACC,IAAI,EAAEiB,MAAM,CAAChB,MAAM,CAAC;IACxCE,QAAQ,EAAES,WAAW,CAACZ,IAAI,EAAEiB,MAAM,CAAChB,MAAM;EAC3C,CAAC;AACH;AAEA,OAAO,MAAMkB,gBAA8B,GAAGH,UAAU,CAAC,MAAM,EAAEvD,UAAU,CAAC;AAC5E,OAAO,MAAM2D,iBAA+B,GAAGJ,UAAU,CAAC,OAAO,EAAEtD,WAAW,CAAC;;AAE/E;AACA;AACA;AACA;AACA;AACA,SAAS2D,UAAUA,CAACC,KAAmB,EAAErB,MAAc,EAAgB;EACrE,MAAMY,GAAG,GAAGtC,QAAQ,CAAC0B,MAAM,CAAC;EAC5B,IAAI,CAACY,GAAG,EAAE,OAAOS,KAAK;EACtB,MAAM,CAAC/B,CAAC,EAAEC,CAAC,EAAEC,CAAC,CAAC,GAAGoB,GAAG;EACrB;EACA,MAAMU,SAAS,GAAG,CAAC,KAAK,GAAGhC,CAAC,GAAG,KAAK,GAAGC,CAAC,GAAG,KAAK,GAAGC,CAAC,IAAI,GAAG;EAC3D,MAAMwB,MAAmB,GAAG;IAC1B,GAAGK,KAAK,CAACL,MAAM;IACfhB,MAAM;IACNuB,WAAW,EAAElC,GAAG,CAACuB,GAAG,EAAES,KAAK,CAACtB,IAAI,KAAK,MAAM,GAAG,GAAG,GAAG,CAAC,EAAE,IAAI,CAAC;IAC5DyB,WAAW,EAAE,QAAQlC,CAAC,KAAKC,CAAC,KAAKC,CAAC,SAAS;IAC3CiC,gBAAgB,EAAEH,SAAS,GAAG,IAAI,GAAG,SAAS,GAAG,SAAS;IAC1DI,UAAU,EAAE1B,MAAM;IAClB2B,YAAY,EAAE,QAAQrC,CAAC,KAAKC,CAAC,KAAKC,CAAC,SAAS;IAC5CoC,SAAS,EAAE5B;EACb,CAAC;EACD,OAAO;IACL,GAAGqB,KAAK;IACRL,MAAM;IACNC,OAAO,EAAEnB,UAAU,CAACuB,KAAK,CAACtB,IAAI,EAAEC,MAAM,CAAC;IACvCE,QAAQ,EAAES,WAAW,CAACU,KAAK,CAACtB,IAAI,EAAEC,MAAM;EAC1C,CAAC;AACH;;AAEA;AACA;AACA;AACA;AACA,OAAO,SAAS6B,YAAYA,CAC1B9B,IAA2B,EAC3B+B,WAAoB,EACN;EACd,MAAMC,IAAI,GAAGhC,IAAI,KAAK,OAAO,GAAGoB,iBAAiB,GAAGD,gBAAgB;EACpE,OAAOY,WAAW,GAAGV,UAAU,CAACW,IAAI,EAAED,WAAW,CAAC,GAAGC,IAAI;AAC3D","ignoreList":[]}

package/lib/module/types.js

@@ -1,5 +1,23 @@
 "use strict";
 
+/**
+ * How the launcher renders:
+ *   solid   — accent fill, elevated. The floating action button.
+ *   soft    — app surface + hairline border. Sits in a header or toolbar.
+ *   minimal — bare mark, no fill or border. Sits in a nav bar.
+ */
+
+/**
+ * Note the absence of any admin identity: end users see one support team,
+ * not the people staffing it, so the names never leave the server. The
+ * dashboard still shows who wrote and who resolved what.
+ */
+
+/**
+ * English labels, kept for host apps that render their own entry points.
+ * Inside the sheet the labels come from the string table instead, so they
+ * follow the user's language.
+ */
 export const QUERY_TYPE_LABEL = {
   feedback: 'Feedback',
   feature_request: 'Feature request',

package/lib/module/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;AAiFA,OAAO,MAAMA,gBAA2C,GAAG;EACzDC,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAED,OAAO,MAAMC,gBAAgB,GAAG,EAAE;AAClC,OAAO,MAAMC,gBAAgB,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;AASA;AACA;AACA;AACA;AACA;AACA;;AAwFA;AACA;AACA;AACA;AACA;;AAwBA;AACA;AACA;AACA;AACA;AACA,OAAO,MAAMA,gBAA2C,GAAG;EACzDC,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAED,OAAO,MAAMC,gBAAgB,GAAG,EAAE;AAClC,OAAO,MAAMC,gBAAgB,GAAG,GAAG","ignoreList":[]}

package/lib/module/unread.js

@@ -0,0 +1,83 @@
+"use strict";
+
+// Unread accounting.
+//
+// The server counts a thread's unread as "admin messages newer than the
+// user's read receipt". That number is authoritative, but it is always a
+// little behind the device: between the moment the user opens a thread and
+// the moment `mark-read` lands, every already-in-flight poll still reports
+// the old count — which is what made the badge flicker back on after being
+// cleared, and what made a thread the user was actively reading accumulate
+// unread replies.
+//
+// So the client keeps its own watermark per thread: the `created_at` of the
+// newest admin message the user has actually seen. Those are *server*
+// timestamps, so nothing here compares against the device clock.
+//
+// Displayed unread is then the stricter of the two counts, which is correct
+// in both directions:
+//
+//   read here, receipt not written yet  → local watermark wins  (0)
+//   read on another device              → server count wins     (0)
+
+/** Watermark map: thread id → `created_at` (ms) of the newest seen reply. */
+
+/** `created_at` (ms) of the newest admin message, or 0 if there are none. */
+export function latestAdminMessageAt(thread) {
+  let latest = 0;
+  for (const message of thread.messages) {
+    if (message.sender !== 'admin') continue;
+    const at = Date.parse(message.created_at);
+    if (Number.isFinite(at) && at > latest) latest = at;
+  }
+  return latest;
+}
+
+/** Admin messages in `thread` newer than `watermark`. */
+export function unreadSince(thread, watermark) {
+  let count = 0;
+  for (const message of thread.messages) {
+    if (message.sender !== 'admin') continue;
+    const at = Date.parse(message.created_at);
+    if (Number.isFinite(at) && at > watermark) count += 1;
+  }
+  return count;
+}
+
+/**
+ * Returns `thread` with `unread_count` narrowed by what this device knows
+ * the user has read. Identity is preserved when nothing changes so lists
+ * stay referentially stable between polls.
+ */
+export function reconcileThread(thread, watermarks) {
+  const watermark = watermarks.get(thread.id);
+  if (watermark === undefined || thread.unread_count === 0) return thread;
+  const unread = Math.min(thread.unread_count, unreadSince(thread, watermark));
+  return unread === thread.unread_count ? thread : {
+    ...thread,
+    unread_count: unread
+  };
+}
+export function reconcileThreads(threads, watermarks) {
+  return threads.map(thread => reconcileThread(thread, watermarks));
+}
+export function sumUnread(threads) {
+  return threads.reduce((total, thread) => total + thread.unread_count, 0);
+}
+
+/**
+ * Drops watermarks the server has caught up on (its own count is already 0)
+ * and ones for threads that no longer exist, so the map can't grow without
+ * bound over a long session.
+ */
+export function pruneWatermarks(watermarks, serverThreads) {
+  const keep = new Map();
+  for (const thread of serverThreads) {
+    const watermark = watermarks.get(thread.id);
+    if (watermark !== undefined && thread.unread_count > 0) {
+      keep.set(thread.id, watermark);
+    }
+  }
+  return keep;
+}
+//# sourceMappingURL=unread.js.map

package/lib/module/unread.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["latestAdminMessageAt","thread","latest","message","messages","sender","at","Date","parse","created_at","Number","isFinite","unreadSince","watermark","count","reconcileThread","watermarks","get","id","undefined","unread_count","unread","Math","min","reconcileThreads","threads","map","sumUnread","reduce","total","pruneWatermarks","serverThreads","keep","Map","set"],"sourceRoot":"../../src","sources":["unread.ts"],"mappings":";;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA;;AAGA;AACA,OAAO,SAASA,oBAAoBA,CAACC,MAAc,EAAU;EAC3D,IAAIC,MAAM,GAAG,CAAC;EACd,KAAK,MAAMC,OAAO,IAAIF,MAAM,CAACG,QAAQ,EAAE;IACrC,IAAID,OAAO,CAACE,MAAM,KAAK,OAAO,EAAE;IAChC,MAAMC,EAAE,GAAGC,IAAI,CAACC,KAAK,CAACL,OAAO,CAACM,UAAU,CAAC;IACzC,IAAIC,MAAM,CAACC,QAAQ,CAACL,EAAE,CAAC,IAAIA,EAAE,GAAGJ,MAAM,EAAEA,MAAM,GAAGI,EAAE;EACrD;EACA,OAAOJ,MAAM;AACf;;AAEA;AACA,OAAO,SAASU,WAAWA,CAACX,MAAc,EAAEY,SAAiB,EAAU;EACrE,IAAIC,KAAK,GAAG,CAAC;EACb,KAAK,MAAMX,OAAO,IAAIF,MAAM,CAACG,QAAQ,EAAE;IACrC,IAAID,OAAO,CAACE,MAAM,KAAK,OAAO,EAAE;IAChC,MAAMC,EAAE,GAAGC,IAAI,CAACC,KAAK,CAACL,OAAO,CAACM,UAAU,CAAC;IACzC,IAAIC,MAAM,CAACC,QAAQ,CAACL,EAAE,CAAC,IAAIA,EAAE,GAAGO,SAAS,EAAEC,KAAK,IAAI,CAAC;EACvD;EACA,OAAOA,KAAK;AACd;;AAEA;AACA;AACA;AACA;AACA;AACA,OAAO,SAASC,eAAeA,CAC7Bd,MAAc,EACde,UAA0B,EAClB;EACR,MAAMH,SAAS,GAAGG,UAAU,CAACC,GAAG,CAAChB,MAAM,CAACiB,EAAE,CAAC;EAC3C,IAAIL,SAAS,KAAKM,SAAS,IAAIlB,MAAM,CAACmB,YAAY,KAAK,CAAC,EAAE,OAAOnB,MAAM;EACvE,MAAMoB,MAAM,GAAGC,IAAI,CAACC,GAAG,CAACtB,MAAM,CAACmB,YAAY,EAAER,WAAW,CAACX,MAAM,EAAEY,SAAS,CAAC,CAAC;EAC5E,OAAOQ,MAAM,KAAKpB,MAAM,CAACmB,YAAY,GAAGnB,MAAM,GAAG;IAAE,GAAGA,MAAM;IAAEmB,YAAY,EAAEC;EAAO,CAAC;AACtF;AAEA,OAAO,SAASG,gBAAgBA,CAC9BC,OAAiB,EACjBT,UAA0B,EAChB;EACV,OAAOS,OAAO,CAACC,GAAG,CAAEzB,MAAM,IAAKc,eAAe,CAACd,MAAM,EAAEe,UAAU,CAAC,CAAC;AACrE;AAEA,OAAO,SAASW,SAASA,CAACF,OAAiB,EAAU;EACnD,OAAOA,OAAO,CAACG,MAAM,CAAC,CAACC,KAAK,EAAE5B,MAAM,KAAK4B,KAAK,GAAG5B,MAAM,CAACmB,YAAY,EAAE,CAAC,CAAC;AAC1E;;AAEA;AACA;AACA;AACA;AACA;AACA,OAAO,SAASU,eAAeA,CAC7Bd,UAA0B,EAC1Be,aAAuB,EACP;EAChB,MAAMC,IAAoB,GAAG,IAAIC,GAAG,CAAC,CAAC;EACtC,KAAK,MAAMhC,MAAM,IAAI8B,aAAa,EAAE;IAClC,MAAMlB,SAAS,GAAGG,UAAU,CAACC,GAAG,CAAChB,MAAM,CAACiB,EAAE,CAAC;IAC3C,IAAIL,SAAS,KAAKM,SAAS,IAAIlB,MAAM,CAACmB,YAAY,GAAG,CAAC,EAAE;MACtDY,IAAI,CAACE,GAAG,CAACjC,MAAM,CAACiB,EAAE,EAAEL,SAAS,CAAC;IAChC;EACF;EACA,OAAOmB,IAAI;AACb","ignoreList":[]}

package/lib/module/useSupportThreads.js

@@ -0,0 +1,291 @@
+"use strict";
+
+// Threads + unread state for the SDK: fetching, poll cadence, and read
+// tracking. Kept out of SupportButton so the rules below live in one place.
+//
+// Three invariants make the badge trustworthy:
+//
+//   1. Responses are applied in issue order (`appliedSeq`), so a slow poll
+//      can never overwrite a newer one.
+//   2. The badge-only endpoint returns a bare number that cannot be
+//      reconciled against local reads, so its answer is dropped when a read
+//      happened while it was in flight (`readEpoch`), and it isn't used at
+//      all while any `mark-read` is still unconfirmed — the full endpoint is
+//      polled instead, since that payload *can* be reconciled.
+//   3. `mark-read` failures are retried instead of swallowed, and the local
+//      watermark holds the UI correct in the meantime.
+import { useCallback, useEffect, useRef, useState } from 'react';
+import { AppState } from 'react-native';
+import { getThreads, getUnreadCount, markRead, SupportApiError } from './api';
+import { latestAdminMessageAt, pruneWatermarks, reconcileThreads, sumUnread } from './unread';
+
+// Poll cadence by context: fast where latency is felt (staring at a thread
+// waiting for a reply), slow when the sheet is closed — and the idle tick
+// uses the count-only endpoint, so it costs ~18 bytes instead of the full
+// thread list.
+const THREAD_POLL_MS = 5_000;
+const SHEET_POLL_MS = 15_000;
+export const IDLE_POLL_MS = 60_000;
+const MIN_POLL_MS = 3_000;
+
+// A failed mark-read used to be dropped on the floor, which resurrected the
+// badge on the next poll. Retry a few times with backoff; anything still
+// unconfirmed after that is picked up by the next poll tick or foreground.
+const MARK_READ_MAX_ATTEMPTS = 4;
+const MARK_READ_BACKOFF_MS = 1_500;
+
+/**
+ * Load failures the user can act on say so; the rest stay neutral. A 401 is
+ * an integration mistake — the end user retrying forever won't fix a key
+ * that doesn't match the app — so the real cause is logged for whoever is
+ * running the build instead of hidden behind "couldn't load".
+ *
+ * Returns a key rather than a message: the hook has no business knowing what
+ * language the sheet is in, and resolving it here would make every callback
+ * depend on the translator.
+ */
+function loadErrorKey(e) {
+  if (e instanceof SupportApiError) {
+    if (e.offline) return 'error.offline';
+    if (e.status === 401 || e.status === 403) {
+      if (__DEV__) {
+        console.error('SupportButton: the support API rejected this app (401). Check that ' + '`apiKey` is the key shown when the app was registered and that ' + '`appName` matches that app exactly.');
+      }
+      return 'error.unavailable';
+    }
+    if (e.status === 429) return 'error.loadRateLimited';
+  }
+  return 'error.loadFailed';
+}
+export function useSupportThreads({
+  config,
+  revenuecatId,
+  enabled,
+  sheetOpen,
+  activeThreadId,
+  idlePollMs
+}) {
+  const [threads, setThreads] = useState(null);
+  const [totalUnread, setTotalUnread] = useState(0);
+  const [loading, setLoading] = useState(false);
+  const [refreshing, setRefreshing] = useState(false);
+  const [errorKey, setErrorKey] = useState(null);
+  const [serverLanguage, setServerLanguage] = useState(null);
+  const [languageLoaded, setLanguageLoaded] = useState(false);
+  const mounted = useRef(true);
+  /** Last server payload, before local read reconciliation. */
+  const rawThreads = useRef(null);
+  const watermarks = useRef(new Map());
+  const reads = useRef(new Map());
+  const requestSeq = useRef(0);
+  const appliedSeq = useRef(0);
+  const readEpoch = useRef(0);
+  const activeThreadIdRef = useRef(activeThreadId);
+  useEffect(() => {
+    activeThreadIdRef.current = activeThreadId;
+  }, [activeThreadId]);
+  useEffect(() => {
+    mounted.current = true;
+    const timers = reads.current;
+    return () => {
+      mounted.current = false;
+      for (const attempt of timers.values()) {
+        if (attempt.timer !== null) clearTimeout(attempt.timer);
+      }
+      timers.clear();
+    };
+  }, []);
+  const publish = useCallback(() => {
+    const raw = rawThreads.current;
+    if (raw === null) return;
+    const reconciled = reconcileThreads(raw, watermarks.current);
+    setThreads(reconciled);
+    setTotalUnread(sumUnread(reconciled));
+  }, []);
+
+  /** POSTs the receipt, retrying transient failures with backoff. */
+  const sendRead = useCallback(threadId => {
+    const attempt = reads.current.get(threadId);
+    if (!attempt || attempt.inFlight !== null) return;
+    const covers = attempt.target;
+    attempt.inFlight = covers;
+    attempt.timer = null;
+    markRead(config, {
+      queryId: threadId,
+      revenuecatId
+    }).then(() => {
+      if (!mounted.current) return;
+      const current = reads.current.get(threadId);
+      if (!current) return;
+      current.inFlight = null;
+      // A reply that landed while this request was in flight isn't
+      // covered by the receipt it just wrote — send one more.
+      if (current.target > covers) {
+        current.attempts = 0;
+        sendRead(threadId);
+        return;
+      }
+      reads.current.delete(threadId);
+      // The receipt now exists server-side, so any response still in
+      // flight predates it and must not be trusted for unread counts.
+      readEpoch.current += 1;
+    }).catch(() => {
+      if (!mounted.current) return;
+      const current = reads.current.get(threadId);
+      if (!current) return;
+      current.inFlight = null;
+      current.attempts += 1;
+      if (current.attempts >= MARK_READ_MAX_ATTEMPTS) return;
+      current.timer = setTimeout(() => sendRead(threadId), MARK_READ_BACKOFF_MS * 2 ** (current.attempts - 1));
+    });
+  }, [config, revenuecatId]);
+
+  /** Re-drives receipts that gave up earlier (next poll tick / foreground). */
+  const flushReads = useCallback(() => {
+    for (const [threadId, attempt] of reads.current) {
+      if (attempt.inFlight !== null || attempt.timer !== null) continue;
+      attempt.attempts = 0;
+      sendRead(threadId);
+    }
+  }, [sendRead]);
+
+  /**
+   * Records that the user has seen every reply currently in `threadId` and
+   * persists it. Idempotent: re-marking a thread with nothing new is a
+   * no-op, so the 5s in-thread poll doesn't spam the endpoint.
+   */
+  const markThreadRead = useCallback(threadId => {
+    const thread = rawThreads.current?.find(t => t.id === threadId);
+    if (!thread) return;
+    const latest = latestAdminMessageAt(thread);
+    if (latest === 0) return;
+    if (latest <= (watermarks.current.get(threadId) ?? 0)) return;
+    watermarks.current.set(threadId, latest);
+    // Invalidate the bare counts of any request already in flight.
+    readEpoch.current += 1;
+    publish();
+    const attempt = reads.current.get(threadId);
+    if (attempt) attempt.target = latest;else {
+      reads.current.set(threadId, {
+        target: latest,
+        inFlight: null,
+        attempts: 0,
+        timer: null
+      });
+    }
+    sendRead(threadId);
+  }, [publish, sendRead]);
+  const fetchThreads = useCallback(async mode => {
+    if (!enabled) return;
+    const seq = requestSeq.current += 1;
+    // With nothing cached there is no list to pull down, so a retry shows
+    // the skeleton rather than a spinner nobody can see.
+    const blank = rawThreads.current === null;
+    const spinner = mode === 'user' && !blank;
+    const skeleton = mode !== 'background' && blank;
+    if (spinner) setRefreshing(true);
+    if (skeleton) setLoading(true);
+    try {
+      const data = await getThreads(config, revenuecatId);
+      if (!mounted.current) return;
+      // A slower earlier request must never clobber a newer answer.
+      if (seq <= appliedSeq.current) return;
+      appliedSeq.current = seq;
+      rawThreads.current = data.threads;
+      watermarks.current = pruneWatermarks(watermarks.current, data.threads);
+      setErrorKey(null);
+      setServerLanguage(data.language);
+      setLanguageLoaded(true);
+      publish();
+
+      // Replies that arrived while the user is sitting in the thread are
+      // read on arrival — otherwise the badge climbed while they read.
+      const active = activeThreadIdRef.current;
+      if (active !== null) markThreadRead(active);
+      flushReads();
+    } catch (e) {
+      if (!mounted.current) return;
+      // A failed background poll must not blow away cached threads.
+      if (rawThreads.current === null) setErrorKey(loadErrorKey(e));
+    } finally {
+      if (mounted.current) {
+        if (spinner) setRefreshing(false);
+        if (skeleton) setLoading(false);
+      }
+    }
+  }, [config, enabled, revenuecatId, publish, markThreadRead, flushReads]);
+
+  /** Badge-only refresh — the cheap endpoint, used while idle. */
+  const fetchCount = useCallback(async () => {
+    if (!enabled) return;
+    const seq = requestSeq.current += 1;
+    const epoch = readEpoch.current;
+    try {
+      const data = await getUnreadCount(config, revenuecatId);
+      if (!mounted.current) return;
+      // This payload is just a number: there is no way to subtract reads
+      // that happened while it was in flight, so discard it instead.
+      if (readEpoch.current !== epoch) return;
+      if (seq <= appliedSeq.current) return;
+      appliedSeq.current = seq;
+      setTotalUnread(data.total_unread);
+    } catch {
+      // Best effort: the next tick or the next sheet open reconciles.
+    }
+  }, [config, enabled, revenuecatId]);
+
+  // Initial load.
+  useEffect(() => {
+    void fetchThreads('initial');
+  }, [fetchThreads]);
+
+  // Opening the sheet always shows fresh data.
+  useEffect(() => {
+    if (sheetOpen) void fetchThreads('background');
+  }, [sheetOpen, fetchThreads]);
+
+  // Opening a thread marks it read immediately, before the next poll.
+  useEffect(() => {
+    if (activeThreadId !== null) markThreadRead(activeThreadId);
+  }, [activeThreadId, markThreadRead]);
+
+  // Cadence follows what the user is looking at; the app returning to the
+  // foreground always ticks.
+  useEffect(() => {
+    if (!enabled) return;
+    const idle = !sheetOpen;
+    const intervalMs = idle ? idlePollMs : activeThreadId !== null ? THREAD_POLL_MS : SHEET_POLL_MS;
+    const tick = () => {
+      // While a receipt is unconfirmed the count-only endpoint would report
+      // replies the user has already read, so pay for the full payload.
+      if (idle && reads.current.size === 0) void fetchCount();else void fetchThreads('background');
+    };
+
+    // Clamped so a typo like `pollIntervalMs={30}` can't hammer the API;
+    // 0 (or negative) disables idle polling entirely.
+    const timer = intervalMs > 0 ? setInterval(tick, Math.max(intervalMs, MIN_POLL_MS)) : null;
+    const appStateSub = AppState.addEventListener('change', state => {
+      if (state === 'active') tick();
+    });
+    return () => {
+      if (timer !== null) clearInterval(timer);
+      appStateSub.remove();
+    };
+  }, [enabled, sheetOpen, activeThreadId, idlePollMs, fetchThreads, fetchCount]);
+  const refresh = useCallback(() => {
+    void fetchThreads('user');
+  }, [fetchThreads]);
+  const reload = useCallback(() => fetchThreads('background'), [fetchThreads]);
+  return {
+    threads,
+    totalUnread,
+    loading,
+    refreshing,
+    errorKey,
+    serverLanguage,
+    languageLoaded,
+    refresh,
+    reload
+  };
+}
+//# sourceMappingURL=useSupportThreads.js.map

package/lib/module/useSupportThreads.js.map

@@ -0,0 +1 @@
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package/lib/module/utils.js

@@ -1,30 +1,75 @@
 "use strict";
 
+// Dates and times follow the language the user picked, not the device's:
+// a sheet that says "Traduction…" above "2 days ago" reads as broken.
+
 /** "2h ago" relative time — mirrors the web dashboard's formatting. */
-export function relativeTime(iso) {
+export function relativeTime(iso, strings) {
   const then = new Date(iso).getTime();
   const seconds = Math.max(0, Math.floor((Date.now() - then) / 1000));
-  if (seconds < 60) return 'just now';
+  if (seconds < 60) return strings.t('time.justNow');
   const minutes = Math.floor(seconds / 60);
-  if (minutes < 60) return `${minutes}m ago`;
+  if (minutes < 60) return strings.t('time.minutes', {
+    count: minutes
+  });
   const hours = Math.floor(minutes / 60);
-  if (hours < 24) return `${hours}h ago`;
+  if (hours < 24) return strings.t('time.hours', {
+    count: hours
+  });
   const days = Math.floor(hours / 24);
-  if (days < 7) return `${days}d ago`;
+  if (days < 7) return strings.t('time.days', {
+    count: days
+  });
   const weeks = Math.floor(days / 7);
-  if (weeks < 5) return `${weeks}w ago`;
+  if (weeks < 5) return strings.t('time.weeks', {
+    count: weeks
+  });
   const months = Math.floor(days / 30);
-  if (months < 12) return `${months}mo ago`;
-  return `${Math.floor(days / 365)}y ago`;
+  if (months < 12) return strings.t('time.months', {
+    count: months
+  });
+  return strings.t('time.years', {
+    count: Math.floor(days / 365)
+  });
 }
-export function formatDate(iso) {
-  return new Date(iso).toLocaleDateString(undefined, {
+export function formatDate(iso, strings) {
+  return new Date(iso).toLocaleDateString(strings.locale, {
     year: 'numeric',
     month: 'short',
     day: 'numeric'
   });
 }
 
+/** "14:32" in the user's locale — shown under a group of messages. */
+export function formatTime(iso, strings) {
+  return new Date(iso).toLocaleTimeString(strings.locale, {
+    hour: 'numeric',
+    minute: '2-digit'
+  });
+}
+export function isSameDay(a, b) {
+  const first = new Date(a);
+  const second = new Date(b);
+  return first.getFullYear() === second.getFullYear() && first.getMonth() === second.getMonth() && first.getDate() === second.getDate();
+}
+
+/** Date separator label: Today / Yesterday / "Mon, 5 Jan". */
+export function dayLabel(iso, strings) {
+  const now = new Date();
+  if (isSameDay(iso, now.toISOString())) return strings.t('time.today');
+  const yesterday = new Date(now.getTime() - 86_400_000);
+  if (isSameDay(iso, yesterday.toISOString())) return strings.t('time.yesterday');
+  const date = new Date(iso);
+  return date.toLocaleDateString(strings.locale, {
+    weekday: 'short',
+    month: 'short',
+    day: 'numeric',
+    ...(date.getFullYear() === now.getFullYear() ? {} : {
+      year: 'numeric'
+    })
+  });
+}
+
 /** Dev-mode prop validation with actionable messages. */
 export function validateProps(props) {
   if (typeof props.appName !== 'string' || props.appName.length === 0) {

package/lib/module/utils.js.map

@@ -1 +1 @@
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package/lib/typescript/api.d.ts

@@ -27,6 +27,13 @@ export declare function registerPush(config: ApiConfig, input: {
 }): Promise<{
     ok: boolean;
 }>;
+/** Records the language the user reads and writes support messages in. */
+export declare function setLanguage(config: ApiConfig, input: {
+    revenuecatId: string;
+    language: string;
+}): Promise<{
+    language: string;
+}>;
 export declare function submitQuery(config: ApiConfig, input: {
     queryType: QueryType;
     message: string;
@@ -34,6 +41,7 @@ export declare function submitQuery(config: ApiConfig, input: {
     isPaid: boolean;
     revenuecatId: string;
     appVersion: string;
+    language: string;
 }): Promise<{
     query_id: string;
 }>;
@@ -41,6 +49,7 @@ export declare function postMessage(config: ApiConfig, input: {
     queryId: string;
     revenuecatId: string;
     message: string;
+    language: string;
 }): Promise<{
     message_id: string;
 }>;

package/lib/typescript/api.d.ts.map

@@ -1 +1 @@
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package/lib/typescript/components/BottomSheet.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"BottomSheet.d.ts","sourceRoot":"","sources":["../../../src/components/BottomSheet.tsx"],"names":[],"mappings":"AAWA,OAAO,EAA4C,KAAK,SAAS,EAAE,MAAM,OAAO,CAAC;AAWjF,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,UAAU,CAAC;AAK7C,wBAAgB,WAAW,CAAC,EAC1B,OAAO,EACP,OAAO,EACP,KAAK,EACL,QAAQ,GACT,EAAE;IACD,OAAO,EAAE,OAAO,CAAC;IACjB,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,KAAK,EAAE,YAAY,CAAC;IACpB,QAAQ,EAAE,SAAS,CAAC;CACrB,sCAyJA"}

package/lib/typescript/components/LauncherButton.d.ts

@@ -0,0 +1,14 @@
+import { type StyleProp, type ViewStyle } from 'react-native';
+import type { SupportTheme } from '../theme';
+import type { LauncherVariant } from '../types';
+export declare function LauncherButton({ theme, unread, variant, size, label, style, onPress, }: {
+    theme: SupportTheme;
+    unread: number;
+    variant?: LauncherVariant;
+    size?: number;
+    /** Renders a pill with text next to the mark instead of a circle. */
+    label?: string;
+    style?: StyleProp<ViewStyle>;
+    onPress: () => void;
+}): import("react").JSX.Element;
+//# sourceMappingURL=LauncherButton.d.ts.map

package/lib/typescript/components/LauncherButton.d.ts.map

@@ -0,0 +1 @@
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package/lib/typescript/components/SupportButton.d.ts

@@ -1,8 +1,8 @@
 import type { SupportButtonProps } from '../types';
 /**
- * The single entry point of the SDK: a button with an unread badge that
- * opens the support bottom sheet. Polls get-threads on mount and whenever
- * the sheet opens (no websockets in v1).
+ * The single entry point of the SDK: a launcher with an unread badge that
+ * opens the support bottom sheet. Threads, polling, and read receipts are
+ * handled by useSupportThreads.
  */
 export declare function SupportButton(props: SupportButtonProps): import("react").JSX.Element | null;
 //# sourceMappingURL=SupportButton.d.ts.map

package/lib/typescript/components/SupportButton.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"SupportButton.d.ts","sourceRoot":"","sources":["../../../src/components/SupportButton.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAK,EAAa,kBAAkB,EAAU,MAAM,UAAU,CAAC;AAgBtE;;;;GAIG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,sCAmTtD"}