@appsupportkit/support-sdk 0.1.1 → 0.2.0

package/lib/commonjs/components/screens/ThreadScreen.js

@@ -11,6 +11,123 @@ var _utils = require("../../utils");
 var _icons = require("../icons");
 var _primitives = require("../primitives");
 var _jsxRuntime = require("react/jsx-runtime");
+/** Consecutive messages from one sender inside this window form a group. */const GROUP_WINDOW_MS = 5 * 60 * 1000;
+/** The counter only appears once the limit is actually in play. */
+const COUNTER_VISIBLE_FROM = _types.USER_MESSAGE_MAX - 60;
+function buildRows(messages, unreadCount) {
+  // Unread messages are always the newest admin ones, so the divider goes
+  // above the Nth-from-last admin message.
+  let remaining = unreadCount;
+  let firstUnreadId = null;
+  for (let i = messages.length - 1; i >= 0 && remaining > 0; i -= 1) {
+    const candidate = messages[i];
+    if (candidate === undefined || candidate.sender !== 'admin') continue;
+    remaining -= 1;
+    firstUnreadId = candidate.id;
+  }
+  return messages.map((message, i) => {
+    const previous = i > 0 ? messages[i - 1] ?? null : null;
+    const next = i < messages.length - 1 ? messages[i + 1] ?? null : null;
+    const withinGroup = (a, b) => a !== null && a.sender === b.sender && a.admin_name === b.admin_name && Math.abs(Date.parse(b.created_at) - Date.parse(a.created_at)) < GROUP_WINDOW_MS;
+    const day = previous === null || !(0, _utils.isSameDay)(previous.created_at, message.created_at) ? (0, _utils.dayLabel)(message.created_at) : null;
+    const startsUnread = message.id === firstUnreadId;
+    return {
+      message,
+      // A separator always breaks a group.
+      firstInGroup: day !== null || startsUnread || !withinGroup(previous, message),
+      lastInGroup: next === null || next.id === firstUnreadId || !(0, _utils.isSameDay)(next.created_at, message.created_at) || !withinGroup(next, message),
+      day,
+      startsUnread
+    };
+  });
+}
+function Separator({
+  label,
+  theme,
+  tone = 'muted'
+}) {
+  const color = tone === 'accent' ? theme.colors.accent : theme.colors.textTertiary;
+  return /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
+    style: {
+      flexDirection: 'row',
+      alignItems: 'center',
+      gap: 10,
+      paddingVertical: 6
+    },
+    children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
+      style: {
+        flex: 1,
+        height: 1,
+        backgroundColor: tone === 'accent' ? theme.colors.accentMuted : theme.colors.border
+      }
+    }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+      style: {
+        fontSize: 11,
+        fontWeight: '600',
+        letterSpacing: 0.3,
+        color
+      },
+      children: label
+    }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
+      style: {
+        flex: 1,
+        height: 1,
+        backgroundColor: tone === 'accent' ? theme.colors.accentMuted : theme.colors.border
+      }
+    })]
+  });
+}
+function MessageBubble({
+  row,
+  theme
+}) {
+  const {
+    message,
+    firstInGroup,
+    lastInGroup
+  } = row;
+  const own = message.sender === 'user';
+  const round = theme.radii.bubble;
+  const tight = theme.radii.bubbleTail;
+  return /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
+    style: {
+      maxWidth: '86%',
+      alignSelf: own ? 'flex-end' : 'flex-start',
+      alignItems: own ? 'flex-end' : 'flex-start',
+      marginTop: firstInGroup ? 10 : 2,
+      gap: 4
+    },
+    children: [!own && firstInGroup && /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+      style: [_primitives.textStyles.meta(theme), {
+        paddingHorizontal: 4
+      }],
+      children: message.admin_name ?? 'Support'
+    }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
+      style: {
+        paddingHorizontal: 14,
+        paddingVertical: 10,
+        backgroundColor: own ? theme.colors.accent : theme.colors.surface,
+        borderWidth: own ? 0 : 1,
+        borderColor: theme.colors.border,
+        borderTopLeftRadius: own || firstInGroup ? round : tight,
+        borderBottomLeftRadius: own || lastInGroup ? round : tight,
+        borderTopRightRadius: !own || firstInGroup ? round : tight,
+        borderBottomRightRadius: !own || lastInGroup ? round : tight
+      },
+      children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+        style: [_primitives.textStyles.body(theme), own && {
+          color: theme.colors.accentForeground
+        }],
+        children: message.body
+      })
+    }), lastInGroup && /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+      style: [_primitives.textStyles.meta(theme), {
+        paddingHorizontal: 4
+      }],
+      children: (0, _utils.formatTime)(message.created_at)
+    })]
+  });
+}
 function ThreadScreen({
   theme,
   thread,
@@ -21,9 +138,14 @@ function ThreadScreen({
   const [sending, setSending] = (0, _react.useState)(false);
   const [failedMessage, setFailedMessage] = (0, _react.useState)(null);
   const scrollRef = (0, _react.useRef)(null);
+  // Captured once: opening the thread marks it read within a tick, but the
+  // "New" divider should stay put while the user is reading.
+  const [unreadOnOpen] = (0, _react.useState)(thread.unread_count);
   const resolved = thread.status === 'resolved';
   const trimmed = draft.trim();
   const valid = trimmed.length >= _types.USER_MESSAGE_MIN && trimmed.length <= _types.USER_MESSAGE_MAX;
+  const tooShort = trimmed.length > 0 && trimmed.length < _types.USER_MESSAGE_MIN;
+  const rows = (0, _react.useMemo)(() => buildRows(thread.messages, unreadOnOpen), [thread.messages, unreadOnOpen]);
   (0, _react.useEffect)(() => {
     scrollRef.current?.scrollToEnd({
       animated: false
@@ -46,20 +168,17 @@ function ThreadScreen({
       style: {
         flexDirection: 'row',
         alignItems: 'center',
-        gap: 8,
+        gap: 10,
         paddingHorizontal: 12,
-        paddingBottom: 10,
+        paddingBottom: 12,
         borderBottomWidth: 1,
         borderBottomColor: theme.colors.border
       },
-      children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_primitives.PressableRow, {
+      children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_primitives.IconButton, {
         onPress: onBack,
         theme: theme,
-        accessibilityLabel: "Back",
-        style: {
-          padding: 6,
-          borderRadius: theme.radii.control
-        },
+        accessibilityLabel: "Back to conversations",
+        size: 32,
         children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_icons.Chevron, {
           color: theme.colors.textSecondary,
           direction: "left",
@@ -83,127 +202,122 @@ function ThreadScreen({
         flex: 1
       },
       contentContainerStyle: {
-        padding: 16,
-        gap: 10
+        paddingHorizontal: 16,
+        paddingVertical: 12
       },
-      children: [thread.messages.map(m => {
-        const own = m.sender === 'user';
-        return /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
-          style: {
-            maxWidth: '85%',
-            alignSelf: own ? 'flex-end' : 'flex-start',
-            alignItems: own ? 'flex-end' : 'flex-start',
-            gap: 3
-          },
-          children: [!own && /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
-            style: _primitives.textStyles.meta(theme),
-            children: m.admin_name ?? 'Support'
-          }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
-            style: {
-              borderRadius: theme.radii.card,
-              paddingHorizontal: 12,
-              paddingVertical: 8,
-              backgroundColor: own ? theme.colors.accentMuted : theme.colors.surface,
-              borderWidth: own ? 0 : 1,
-              borderColor: theme.colors.border
-            },
-            children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
-              style: _primitives.textStyles.body(theme),
-              children: m.body
-            })
-          }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
-            style: _primitives.textStyles.meta(theme),
-            children: (0, _utils.relativeTime)(m.created_at)
-          })]
-        }, m.id);
-      }), resolved && thread.resolved_at && /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
+      keyboardShouldPersistTaps: "handled",
+      onContentSizeChange: () => scrollRef.current?.scrollToEnd({
+        animated: false
+      }),
+      children: [rows.map(row => /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
+        children: [row.day !== null && /*#__PURE__*/(0, _jsxRuntime.jsx)(Separator, {
+          label: row.day,
+          theme: theme
+        }), row.startsUnread && /*#__PURE__*/(0, _jsxRuntime.jsx)(Separator, {
+          label: "New",
+          theme: theme,
+          tone: "accent"
+        }), /*#__PURE__*/(0, _jsxRuntime.jsx)(MessageBubble, {
+          row: row,
+          theme: theme
+        })]
+      }, row.message.id)), resolved && thread.resolved_at !== null && /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
         style: {
-          flexDirection: 'row',
-          alignItems: 'center',
-          gap: 10,
-          marginVertical: 6
+          marginTop: 16
         },
-        children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
-          style: {
-            flex: 1,
-            height: 1,
-            backgroundColor: theme.colors.border
-          }
-        }), /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.Text, {
-          style: _primitives.textStyles.meta(theme),
-          children: ["Resolved by ", thread.resolved_by_name ?? 'support', " \xB7", ' ', (0, _utils.formatDate)(thread.resolved_at)]
-        }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
-          style: {
-            flex: 1,
-            height: 1,
-            backgroundColor: theme.colors.border
-          }
-        })]
+        children: /*#__PURE__*/(0, _jsxRuntime.jsx)(Separator, {
+          label: `Resolved by ${thread.resolved_by_name ?? 'support'} · ${(0, _utils.formatDate)(thread.resolved_at)}`,
+          theme: theme
+        })
       })]
     }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
       style: {
         borderTopWidth: 1,
         borderTopColor: theme.colors.border,
         paddingHorizontal: 16,
-        paddingTop: 10
+        paddingTop: 10,
+        paddingBottom: 4
       },
-      children: resolved ? /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
-        style: [_primitives.textStyles.meta(theme), {
-          textAlign: 'center',
-          paddingVertical: 8
-        }],
-        children: "This thread is resolved and read-only"
+      children: resolved ? /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
+        style: {
+          alignItems: 'center',
+          paddingVertical: 10,
+          borderRadius: theme.radii.control,
+          backgroundColor: theme.colors.surface
+        },
+        children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+          style: _primitives.textStyles.secondary(theme),
+          children: "This conversation is resolved and read-only"
+        })
       }) : /*#__PURE__*/(0, _jsxRuntime.jsxs)(_jsxRuntime.Fragment, {
-        children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.TextInput, {
-          value: draft,
-          onChangeText: v => {
-            setDraft(v);
-            setFailedMessage(null);
-          },
-          multiline: true,
-          placeholder: "Reply",
-          placeholderTextColor: theme.colors.textTertiary,
+        children: [/*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
           style: {
-            minHeight: 60,
-            maxHeight: 120,
-            borderWidth: 1,
-            borderColor: theme.colors.border,
-            borderRadius: theme.radii.control,
-            backgroundColor: theme.colors.surface,
-            color: theme.colors.textPrimary,
-            fontSize: 14,
-            lineHeight: 20,
-            padding: 10,
-            textAlignVertical: 'top'
-          }
-        }), /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
+            flexDirection: 'row',
+            alignItems: 'flex-end',
+            gap: 10
+          },
+          children: [/*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.TextInput, {
+            value: draft,
+            onChangeText: v => {
+              setDraft(v);
+              setFailedMessage(null);
+            },
+            multiline: true,
+            editable: !sending,
+            placeholder: "Write a reply\u2026",
+            placeholderTextColor: theme.colors.textTertiary,
+            style: {
+              flex: 1,
+              minHeight: 44,
+              maxHeight: 120,
+              borderWidth: 1,
+              borderColor: theme.colors.border,
+              borderRadius: theme.radii.cardLg,
+              backgroundColor: theme.colors.surface,
+              color: theme.colors.textPrimary,
+              fontSize: 15,
+              lineHeight: 20,
+              paddingHorizontal: 14,
+              paddingTop: 12,
+              paddingBottom: 12,
+              textAlignVertical: 'top'
+            }
+          }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_primitives.IconButton, {
+            onPress: handleSend,
+            theme: theme,
+            tone: "accent",
+            size: 44,
+            disabled: !valid || sending,
+            accessibilityLabel: sending ? 'Sending' : 'Send reply',
+            children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_icons.ArrowUpIcon, {
+              color: theme.colors.accentForeground,
+              size: 19
+            })
+          })]
+        }), (tooShort || draft.length >= COUNTER_VISIBLE_FROM || failedMessage !== null) && /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.View, {
           style: {
             flexDirection: 'row',
             alignItems: 'center',
-            gap: 12,
-            paddingVertical: 8
+            gap: 10,
+            paddingTop: 8,
+            paddingHorizontal: 4
           },
-          children: [/*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.Text, {
-            style: [_primitives.textStyles.meta(theme), draft.length > _types.USER_MESSAGE_MAX && {
-              color: theme.colors.statusDanger
-            }],
-            children: [draft.length, "/", _types.USER_MESSAGE_MAX]
-          }), failedMessage !== null && /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
+          children: [failedMessage !== null ? /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.Text, {
             style: {
-              fontSize: 11,
+              fontSize: 12,
               color: theme.colors.statusDanger
             },
             children: failedMessage
-          }), /*#__PURE__*/(0, _jsxRuntime.jsx)(_reactNative.View, {
-            style: {
+          }) : tooShort ? /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.Text, {
+            style: _primitives.textStyles.meta(theme),
+            children: ["At least ", _types.USER_MESSAGE_MIN, " characters"]
+          }) : null, draft.length >= COUNTER_VISIBLE_FROM && /*#__PURE__*/(0, _jsxRuntime.jsxs)(_reactNative.Text, {
+            style: [_primitives.textStyles.meta(theme), {
               marginLeft: 'auto'
-            },
-            children: /*#__PURE__*/(0, _jsxRuntime.jsx)(_primitives.PrimaryButton, {
-              label: sending ? 'Sending…' : 'Send',
-              onPress: handleSend,
-              disabled: !valid || sending,
-              theme: theme
-            })
+            }, draft.length > _types.USER_MESSAGE_MAX && {
+              color: theme.colors.statusDanger
+            }],
+            children: [draft.length, "/", _types.USER_MESSAGE_MAX]
           })]
         })]
       })

package/lib/commonjs/components/screens/ThreadScreen.js.map

@@ -1 +1 @@
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package/lib/commonjs/index.js

@@ -33,6 +33,12 @@ Object.defineProperty(exports, "USER_MESSAGE_MIN", {
     return _types.USER_MESSAGE_MIN;
   }
 });
+Object.defineProperty(exports, "isPushAvailable", {
+  enumerable: true,
+  get: function () {
+    return _push.isPushAvailable;
+  }
+});
 Object.defineProperty(exports, "resolveTheme", {
   enumerable: true,
   get: function () {
@@ -54,5 +60,6 @@ Object.defineProperty(exports, "supportLightTheme", {
 var _SupportButton = require("./components/SupportButton");
 var _theme = require("./theme");
 var _api = require("./api");
+var _push = require("./push");
 var _types = require("./types");
 //# sourceMappingURL=index.js.map

package/lib/commonjs/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_SupportButton","require","_theme","_api","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AAYA,IAAAG,MAAA,GAAAH,OAAA","ignoreList":[]}
+{"version":3,"names":["_SupportButton","require","_theme","_api","_push","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AACA,IAAAG,KAAA,GAAAH,OAAA;AAcA,IAAAI,MAAA,GAAAJ,OAAA","ignoreList":[]}

package/lib/commonjs/push.js

@@ -0,0 +1,103 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ensurePushPermission = ensurePushPermission;
+exports.isPushAvailable = void 0;
+// Optional push-notification support.
+//
+// expo-notifications is an OPTIONAL peer dependency: if the host app has it
+// installed we ask for permission and mint a token, otherwise every function
+// here degrades to "undetermined" and the support flow is unaffected. The
+// require is wrapped in try/catch so bundling succeeds either way.
+//
+// Nothing in the support experience is gated on the result — a user who
+// denies notifications keeps full use of threads, replies, and unread
+// badges. The status is reported purely so the dashboard can show whether
+// the user is reachable.
+
+/** The slice of expo-notifications this SDK uses. */
+
+function loadNotifications() {
+  try {
+    // eslint-disable-next-line @typescript-eslint/no-require-imports
+    const mod = require('expo-notifications');
+    return typeof mod?.getPermissionsAsync === 'function' ? mod : null;
+  } catch {
+    return null;
+  }
+}
+const notifications = loadNotifications();
+
+/** True when the host app has expo-notifications installed. */
+const isPushAvailable = exports.isPushAvailable = notifications !== null;
+function normalizeStatus(status) {
+  if (status === 'granted') return 'granted';
+  if (status === 'denied') return 'denied';
+  return 'undetermined';
+}
+
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+async function ensurePushPermission(expoProjectId) {
+  if (!notifications) {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+  try {
+    const current = await notifications.getPermissionsAsync();
+    let status = normalizeStatus(current.status);
+    let asked = false;
+
+    // Only prompt when the OS will actually show something. Re-prompting a
+    // user who already decided is impossible on iOS and annoying on Android.
+    if (status === 'undetermined' && current.canAskAgain) {
+      const requested = await notifications.requestPermissionsAsync();
+      status = normalizeStatus(requested.status);
+      asked = true;
+    }
+    if (status !== 'granted') {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+
+    // Token minting needs a dev/production build with push credentials —
+    // it fails in Expo Go. A granted permission with no token is still
+    // useful information for the dashboard, so report it either way.
+    try {
+      const token = await notifications.getExpoPushTokenAsync(expoProjectId ? {
+        projectId: expoProjectId
+      } : undefined);
+      return {
+        status,
+        asked,
+        token: token.data
+      };
+    } catch {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+  } catch {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+}
+//# sourceMappingURL=push.js.map

package/lib/commonjs/push.js.map

@@ -0,0 +1 @@
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