@appsupportkit/support-sdk 0.1.1 → 0.1.2

package/lib/commonjs/api.js

@@ -5,8 +5,10 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.SupportApiError = void 0;
 exports.getThreads = getThreads;
+exports.getUnreadCount = getUnreadCount;
 exports.markRead = markRead;
 exports.postMessage = postMessage;
+exports.registerPush = registerPush;
 exports.submitQuery = submitQuery;
 // Thin client for the Supabase Edge Functions. Every call authenticates with
 // the per-app x-api-key header; no Supabase JS client is needed on-device.
@@ -57,6 +59,33 @@ function getThreads(config, revenuecatId) {
     method: 'GET'
   });
 }
+
+/**
+ * Badge-only endpoint (~18 bytes) used for idle polling, instead of
+ * re-fetching every thread and message just to check for new replies.
+ */
+function getUnreadCount(config, revenuecatId) {
+  const params = new URLSearchParams({
+    revenuecat_id: revenuecatId
+  });
+  return request(config, `get-unread-count?${params.toString()}`, {
+    method: 'GET'
+  });
+}
+
+/** Reports the OS notification permission outcome (including denials). */
+function registerPush(config, input) {
+  return request(config, 'register-push', {
+    method: 'POST',
+    body: JSON.stringify({
+      app_name: config.appName,
+      revenuecat_id: input.revenuecatId,
+      permission_status: input.permissionStatus,
+      expo_push_token: input.expoPushToken,
+      asked: input.asked
+    })
+  });
+}
 function submitQuery(config, input) {
   return request(config, 'submit-query', {
     method: 'POST',

package/lib/commonjs/api.js.map

@@ -1 +1 @@
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+{"version":3,"names":["SupportApiError","Error","constructor","message","status","offline","name","exports","request","config","path","init","url","supabaseUrl","replace","response","fetch","headers","apiKey","payload","json","ok","error","getThreads","revenuecatId","params","URLSearchParams","revenuecat_id","toString","method","getUnreadCount","registerPush","input","body","JSON","stringify","app_name","appName","permission_status","permissionStatus","expo_push_token","expoPushToken","asked","submitQuery","query_type","queryType","user_name","userName","is_paid","isPaid","app_version","appVersion","postMessage","query_id","queryId","markRead"],"sourceRoot":"../../src","sources":["api.ts"],"mappings":";;;;;;;;;;;;AAAA;AACA;;AAaO,MAAMA,eAAe,SAASC,KAAK,CAAC;EAEzC;;EAGAC,WAAWA,CAACC,OAAe,EAAEC,MAAqB,EAAEC,OAAO,GAAG,KAAK,EAAE;IACnE,KAAK,CAACF,OAAO,CAAC;IACd,IAAI,CAACG,IAAI,GAAG,iBAAiB;IAC7B,IAAI,CAACF,MAAM,GAAGA,MAAM;IACpB,IAAI,CAACC,OAAO,GAAGA,OAAO;EACxB;AACF;AAACE,OAAA,CAAAP,eAAA,GAAAA,eAAA;AAED,eAAeQ,OAAOA,CACpBC,MAAiB,EACjBC,IAAY,EACZC,IAAiB,EACL;EACZ,MAAMC,GAAG,GAAG,GAAGH,MAAM,CAACI,WAAW,CAACC,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,iBAAiBJ,IAAI,EAAE;EAC3E,IAAIK,QAAkB;EACtB,IAAI;IACFA,QAAQ,GAAG,MAAMC,KAAK,CAACJ,GAAG,EAAE;MAC1B,GAAGD,IAAI;MACPM,OAAO,EAAE;QACP,cAAc,EAAE,kBAAkB;QAClC,WAAW,EAAER,MAAM,CAACS,MAAM;QAC1B,GAAGP,IAAI,CAACM;MACV;IACF,CAAC,CAAC;EACJ,CAAC,CAAC,MAAM;IACN,MAAM,IAAIjB,eAAe,CAAC,wBAAwB,EAAE,IAAI,EAAE,IAAI,CAAC;EACjE;EAEA,IAAImB,OAAgB,GAAG,IAAI;EAC3B,IAAI;IACFA,OAAO,GAAG,MAAMJ,QAAQ,CAACK,IAAI,CAAC,CAAC;EACjC,CAAC,CAAC,MAAM;IACN;EAAA;EAGF,IAAI,CAACL,QAAQ,CAACM,EAAE,EAAE;IAChB,MAAMlB,OAAO,GACXgB,OAAO,KAAK,IAAI,IAChB,OAAOA,OAAO,KAAK,QAAQ,IAC3B,OAAO,IAAIA,OAAO,IAClB,OAAQA,OAAO,CAAwBG,KAAK,KAAK,QAAQ,GACpDH,OAAO,CAAuBG,KAAK,GACpC,mBAAmBP,QAAQ,CAACX,MAAM,GAAG;IAC3C,MAAM,IAAIJ,eAAe,CAACG,OAAO,EAAEY,QAAQ,CAACX,MAAM,CAAC;EACrD;EAEA,OAAOe,OAAO;AAChB;AAEO,SAASI,UAAUA,CACxBd,MAAiB,EACjBe,YAAoB,EACM;EAC1B,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAAkBC,MAAM,EAAE,eAAegB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC1EC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACA;AACA;AACA;AACO,SAASC,cAAcA,CAC5BrB,MAAiB,EACjBe,YAAoB,EACe;EACnC,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAACC,MAAM,EAAE,oBAAoBgB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC9DC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACO,SAASE,YAAYA,CAC1BtB,MAAiB,EACjBuB,KAKC,EACyB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,eAAe,EAAE;IACtCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBV,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCc,iBAAiB,EAAEN,KAAK,CAACO,gBAAgB;MACzCC,eAAe,EAAER,KAAK,CAACS,aAAa;MACpCC,KAAK,EAAEV,KAAK,CAACU;IACf,CAAC;EACH,CAAC,CAAC;AACJ;AAEO,SAASC,WAAWA,CACzBlC,MAAiB,EACjBuB,KAOC,EAC8B;EAC/B,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBO,UAAU,EAAEZ,KAAK,CAACa,SAAS;MAC3B1C,OAAO,EAAE6B,KAAK,CAAC7B,OAAO;MACtB2C,SAAS,EAAEd,KAAK,CAACe,QAAQ;MACzBC,OAAO,EAAEhB,KAAK,CAACiB,MAAM;MACrBtB,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjC0B,WAAW,EAAElB,KAAK,CAACmB;IACrB,CAAC;EACH,CAAC,CAAC;AACJ;AAEO,SAASC,WAAWA,CACzB3C,MAAiB,EACjBuB,KAAiE,EAChC;EACjC,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCrB,OAAO,EAAE6B,KAAK,CAAC7B;IACjB,CAAC;EACH,CAAC,CAAC;AACJ;AAEO,SAASoD,QAAQA,CACtB9C,MAAiB,EACjBuB,KAAgD,EACtB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,WAAW,EAAE;IAClCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR;IACvB,CAAC;EACH,CAAC,CAAC;AACJ","ignoreList":[]}

package/lib/commonjs/components/SupportButton.js

@@ -7,6 +7,7 @@ exports.SupportButton = SupportButton;
 var _react = require("react");
 var _reactNative = require("react-native");
 var _api = require("../api");
+var _push = require("../push");
 var _theme = require("../theme");
 var _utils = require("../utils");
 var _BottomSheet = require("./BottomSheet");
@@ -15,6 +16,15 @@ var _ComposeScreen = require("./screens/ComposeScreen");
 var _HomeScreen = require("./screens/HomeScreen");
 var _ThreadScreen = require("./screens/ThreadScreen");
 var _jsxRuntime = require("react/jsx-runtime");
+// Poll cadence by context: fast where latency is felt (staring at a thread
+// waiting for a reply), slow when the sheet is closed — and the idle tick
+// uses the count-only endpoint, so it costs ~18 bytes instead of the full
+// thread list.
+const THREAD_POLL_MS = 5_000;
+const SHEET_POLL_MS = 15_000;
+const IDLE_POLL_MS = 60_000;
+const MIN_POLL_MS = 3_000;
+
 /**
  * The single entry point of the SDK: a button with an unread badge that
  * opens the support bottom sheet. Polls get-threads on mount and whenever
@@ -60,26 +70,65 @@ function SupportButton(props) {
     }
   }, [config, props.user.revenuecatId, validationError]);
 
+  /** Badge-only refresh — the cheap endpoint used while idle. */
+  const refreshBadge = (0, _react.useCallback)(async () => {
+    if (validationError) return;
+    try {
+      const data = await (0, _api.getUnreadCount)(config, props.user.revenuecatId);
+      if (mounted.current) setTotalUnread(data.total_unread);
+    } catch {
+      // Best-effort: the next tick or the next sheet open reconciles.
+    }
+  }, [config, props.user.revenuecatId, validationError]);
+
   // Poll on mount…
   (0, _react.useEffect)(() => {
     void refresh();
   }, [refresh]);
 
-  // …in the background so the badge stays current without opening the
-  // sheet, and whenever the app returns to the foreground.
-  const pollIntervalMs = props.pollIntervalMs ?? 30_000;
+  // …then adapt the cadence to what the user is looking at, and refresh
+  // whenever the app returns to the foreground.
+  const idlePollMs = props.pollIntervalMs ?? IDLE_POLL_MS;
+  const screenName = screen.name;
   (0, _react.useEffect)(() => {
-    // Clamp to a sane floor so a typo like `pollIntervalMs={30}` doesn't
-    // hammer the API. 0 (or negative) disables interval polling.
-    const interval = pollIntervalMs > 0 ? setInterval(() => void refresh(), Math.max(pollIntervalMs, 5_000)) : null;
+    const idle = !sheetOpen;
+    const intervalMs = idle ? idlePollMs : screenName === 'thread' ? THREAD_POLL_MS : SHEET_POLL_MS;
+
+    // While idle only the badge matters, so use the count-only endpoint.
+    const tick = () => void (idle ? refreshBadge() : refresh());
+
+    // Clamped so a typo like `pollIntervalMs={30}` can't hammer the API;
+    // 0 (or negative) disables idle polling entirely.
+    const timer = intervalMs > 0 ? setInterval(tick, Math.max(intervalMs, MIN_POLL_MS)) : null;
     const appStateSub = _reactNative.AppState.addEventListener('change', state => {
-      if (state === 'active') void refresh();
+      if (state === 'active') tick();
     });
     return () => {
-      if (interval !== null) clearInterval(interval);
+      if (timer !== null) clearInterval(timer);
       appStateSub.remove();
     };
-  }, [pollIntervalMs, refresh]);
+  }, [sheetOpen, screenName, idlePollMs, refresh, refreshBadge]);
+
+  /**
+   * Asks for notification permission the moment the sheet opens, then
+   * reports the outcome (including denials) so the dashboard knows whether
+   * this user is reachable. Deliberately fire-and-forget: nothing in the
+   * support flow waits on it or breaks if it fails.
+   */
+  const syncPushPermission = (0, _react.useCallback)(async () => {
+    if (validationError || !_push.isPushAvailable) return;
+    try {
+      const registration = await (0, _push.ensurePushPermission)(props.expoProjectId);
+      await (0, _api.registerPush)(config, {
+        revenuecatId: props.user.revenuecatId,
+        permissionStatus: registration.status,
+        expoPushToken: registration.token,
+        asked: registration.asked
+      });
+    } catch {
+      // Push is an enhancement — never surfaced to the user as an error.
+    }
+  }, [config, props.user.revenuecatId, props.expoProjectId, validationError]);
 
   // …and on sheet open.
   function openSheet() {
@@ -88,6 +137,9 @@ function SupportButton(props) {
     });
     setSheetOpen(true);
     void refresh();
+    // The OS prompt appears right as the sheet opens; if the user declines,
+    // everything below carries on exactly as before.
+    void syncPushPermission();
   }
   function closeSheet() {
     setSheetOpen(false);

package/lib/commonjs/components/SupportButton.js.map

@@ -1 +1 @@
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package/lib/commonjs/index.js

@@ -33,6 +33,12 @@ Object.defineProperty(exports, "USER_MESSAGE_MIN", {
     return _types.USER_MESSAGE_MIN;
   }
 });
+Object.defineProperty(exports, "isPushAvailable", {
+  enumerable: true,
+  get: function () {
+    return _push.isPushAvailable;
+  }
+});
 Object.defineProperty(exports, "resolveTheme", {
   enumerable: true,
   get: function () {
@@ -54,5 +60,6 @@ Object.defineProperty(exports, "supportLightTheme", {
 var _SupportButton = require("./components/SupportButton");
 var _theme = require("./theme");
 var _api = require("./api");
+var _push = require("./push");
 var _types = require("./types");
 //# sourceMappingURL=index.js.map

package/lib/commonjs/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_SupportButton","require","_theme","_api","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AAYA,IAAAG,MAAA,GAAAH,OAAA","ignoreList":[]}
+{"version":3,"names":["_SupportButton","require","_theme","_api","_push","_types"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,cAAA,GAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AAMA,IAAAE,IAAA,GAAAF,OAAA;AACA,IAAAG,KAAA,GAAAH,OAAA;AAaA,IAAAI,MAAA,GAAAJ,OAAA","ignoreList":[]}

package/lib/commonjs/push.js

@@ -0,0 +1,103 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ensurePushPermission = ensurePushPermission;
+exports.isPushAvailable = void 0;
+// Optional push-notification support.
+//
+// expo-notifications is an OPTIONAL peer dependency: if the host app has it
+// installed we ask for permission and mint a token, otherwise every function
+// here degrades to "undetermined" and the support flow is unaffected. The
+// require is wrapped in try/catch so bundling succeeds either way.
+//
+// Nothing in the support experience is gated on the result — a user who
+// denies notifications keeps full use of threads, replies, and unread
+// badges. The status is reported purely so the dashboard can show whether
+// the user is reachable.
+
+/** The slice of expo-notifications this SDK uses. */
+
+function loadNotifications() {
+  try {
+    // eslint-disable-next-line @typescript-eslint/no-require-imports
+    const mod = require('expo-notifications');
+    return typeof mod?.getPermissionsAsync === 'function' ? mod : null;
+  } catch {
+    return null;
+  }
+}
+const notifications = loadNotifications();
+
+/** True when the host app has expo-notifications installed. */
+const isPushAvailable = exports.isPushAvailable = notifications !== null;
+function normalizeStatus(status) {
+  if (status === 'granted') return 'granted';
+  if (status === 'denied') return 'denied';
+  return 'undetermined';
+}
+
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+async function ensurePushPermission(expoProjectId) {
+  if (!notifications) {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+  try {
+    const current = await notifications.getPermissionsAsync();
+    let status = normalizeStatus(current.status);
+    let asked = false;
+
+    // Only prompt when the OS will actually show something. Re-prompting a
+    // user who already decided is impossible on iOS and annoying on Android.
+    if (status === 'undetermined' && current.canAskAgain) {
+      const requested = await notifications.requestPermissionsAsync();
+      status = normalizeStatus(requested.status);
+      asked = true;
+    }
+    if (status !== 'granted') {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+
+    // Token minting needs a dev/production build with push credentials —
+    // it fails in Expo Go. A granted permission with no token is still
+    // useful information for the dashboard, so report it either way.
+    try {
+      const token = await notifications.getExpoPushTokenAsync(expoProjectId ? {
+        projectId: expoProjectId
+      } : undefined);
+      return {
+        status,
+        asked,
+        token: token.data
+      };
+    } catch {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+  } catch {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+}
+//# sourceMappingURL=push.js.map

package/lib/commonjs/push.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["loadNotifications","mod","require","getPermissionsAsync","notifications","isPushAvailable","exports","normalizeStatus","status","ensurePushPermission","expoProjectId","asked","token","current","canAskAgain","requested","requestPermissionsAsync","getExpoPushTokenAsync","projectId","undefined","data"],"sourceRoot":"../../src","sources":["push.ts"],"mappings":";;;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA;;AASA,SAASA,iBAAiBA,CAAA,EAAmC;EAC3D,IAAI;IACF;IACA,MAAMC,GAAG,GAAGC,OAAO,CAAC,oBAAoB,CAA4B;IACpE,OAAO,OAAOD,GAAG,EAAEE,mBAAmB,KAAK,UAAU,GAAGF,GAAG,GAAG,IAAI;EACpE,CAAC,CAAC,MAAM;IACN,OAAO,IAAI;EACb;AACF;AAEA,MAAMG,aAAa,GAAGJ,iBAAiB,CAAC,CAAC;;AAEzC;AACO,MAAMK,eAAe,GAAAC,OAAA,CAAAD,eAAA,GAAGD,aAAa,KAAK,IAAI;AASrD,SAASG,eAAeA,CAACC,MAAc,EAAwB;EAC7D,IAAIA,MAAM,KAAK,SAAS,EAAE,OAAO,SAAS;EAC1C,IAAIA,MAAM,KAAK,QAAQ,EAAE,OAAO,QAAQ;EACxC,OAAO,cAAc;AACvB;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,eAAeC,oBAAoBA,CACxCC,aAAsB,EACK;EAC3B,IAAI,CAACN,aAAa,EAAE;IAClB,OAAO;MAAEI,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;EAEA,IAAI;IACF,MAAMC,OAAO,GAAG,MAAMT,aAAa,CAACD,mBAAmB,CAAC,CAAC;IACzD,IAAIK,MAAM,GAAGD,eAAe,CAACM,OAAO,CAACL,MAAM,CAAC;IAC5C,IAAIG,KAAK,GAAG,KAAK;;IAEjB;IACA;IACA,IAAIH,MAAM,KAAK,cAAc,IAAIK,OAAO,CAACC,WAAW,EAAE;MACpD,MAAMC,SAAS,GAAG,MAAMX,aAAa,CAACY,uBAAuB,CAAC,CAAC;MAC/DR,MAAM,GAAGD,eAAe,CAACQ,SAAS,CAACP,MAAM,CAAC;MAC1CG,KAAK,GAAG,IAAI;IACd;IAEA,IAAIH,MAAM,KAAK,SAAS,EAAE;MACxB,OAAO;QAAEA,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;;IAEA;IACA;IACA;IACA,IAAI;MACF,MAAMA,KAAK,GAAG,MAAMR,aAAa,CAACa,qBAAqB,CACrDP,aAAa,GAAG;QAAEQ,SAAS,EAAER;MAAc,CAAC,GAAGS,SACjD,CAAC;MACD,OAAO;QAAEX,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAEA,KAAK,CAACQ;MAAK,CAAC;IAC7C,CAAC,CAAC,MAAM;MACN,OAAO;QAAEZ,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;EACF,CAAC,CAAC,MAAM;IACN,OAAO;MAAEJ,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;AACF","ignoreList":[]}

package/lib/commonjs/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAsEO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAiFO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}

package/lib/module/api.js

@@ -48,6 +48,33 @@ export function getThreads(config, revenuecatId) {
     method: 'GET'
   });
 }
+
+/**
+ * Badge-only endpoint (~18 bytes) used for idle polling, instead of
+ * re-fetching every thread and message just to check for new replies.
+ */
+export function getUnreadCount(config, revenuecatId) {
+  const params = new URLSearchParams({
+    revenuecat_id: revenuecatId
+  });
+  return request(config, `get-unread-count?${params.toString()}`, {
+    method: 'GET'
+  });
+}
+
+/** Reports the OS notification permission outcome (including denials). */
+export function registerPush(config, input) {
+  return request(config, 'register-push', {
+    method: 'POST',
+    body: JSON.stringify({
+      app_name: config.appName,
+      revenuecat_id: input.revenuecatId,
+      permission_status: input.permissionStatus,
+      expo_push_token: input.expoPushToken,
+      asked: input.asked
+    })
+  });
+}
 export function submitQuery(config, input) {
   return request(config, 'submit-query', {
     method: 'POST',

package/lib/module/api.js.map

@@ -1 +1 @@
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+{"version":3,"names":["SupportApiError","Error","constructor","message","status","offline","name","request","config","path","init","url","supabaseUrl","replace","response","fetch","headers","apiKey","payload","json","ok","error","getThreads","revenuecatId","params","URLSearchParams","revenuecat_id","toString","method","getUnreadCount","registerPush","input","body","JSON","stringify","app_name","appName","permission_status","permissionStatus","expo_push_token","expoPushToken","asked","submitQuery","query_type","queryType","user_name","userName","is_paid","isPaid","app_version","appVersion","postMessage","query_id","queryId","markRead"],"sourceRoot":"../../src","sources":["api.ts"],"mappings":";;AAAA;AACA;;AAaA,OAAO,MAAMA,eAAe,SAASC,KAAK,CAAC;EAEzC;;EAGAC,WAAWA,CAACC,OAAe,EAAEC,MAAqB,EAAEC,OAAO,GAAG,KAAK,EAAE;IACnE,KAAK,CAACF,OAAO,CAAC;IACd,IAAI,CAACG,IAAI,GAAG,iBAAiB;IAC7B,IAAI,CAACF,MAAM,GAAGA,MAAM;IACpB,IAAI,CAACC,OAAO,GAAGA,OAAO;EACxB;AACF;AAEA,eAAeE,OAAOA,CACpBC,MAAiB,EACjBC,IAAY,EACZC,IAAiB,EACL;EACZ,MAAMC,GAAG,GAAG,GAAGH,MAAM,CAACI,WAAW,CAACC,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,iBAAiBJ,IAAI,EAAE;EAC3E,IAAIK,QAAkB;EACtB,IAAI;IACFA,QAAQ,GAAG,MAAMC,KAAK,CAACJ,GAAG,EAAE;MAC1B,GAAGD,IAAI;MACPM,OAAO,EAAE;QACP,cAAc,EAAE,kBAAkB;QAClC,WAAW,EAAER,MAAM,CAACS,MAAM;QAC1B,GAAGP,IAAI,CAACM;MACV;IACF,CAAC,CAAC;EACJ,CAAC,CAAC,MAAM;IACN,MAAM,IAAIhB,eAAe,CAAC,wBAAwB,EAAE,IAAI,EAAE,IAAI,CAAC;EACjE;EAEA,IAAIkB,OAAgB,GAAG,IAAI;EAC3B,IAAI;IACFA,OAAO,GAAG,MAAMJ,QAAQ,CAACK,IAAI,CAAC,CAAC;EACjC,CAAC,CAAC,MAAM;IACN;EAAA;EAGF,IAAI,CAACL,QAAQ,CAACM,EAAE,EAAE;IAChB,MAAMjB,OAAO,GACXe,OAAO,KAAK,IAAI,IAChB,OAAOA,OAAO,KAAK,QAAQ,IAC3B,OAAO,IAAIA,OAAO,IAClB,OAAQA,OAAO,CAAwBG,KAAK,KAAK,QAAQ,GACpDH,OAAO,CAAuBG,KAAK,GACpC,mBAAmBP,QAAQ,CAACV,MAAM,GAAG;IAC3C,MAAM,IAAIJ,eAAe,CAACG,OAAO,EAAEW,QAAQ,CAACV,MAAM,CAAC;EACrD;EAEA,OAAOc,OAAO;AAChB;AAEA,OAAO,SAASI,UAAUA,CACxBd,MAAiB,EACjBe,YAAoB,EACM;EAC1B,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAAkBC,MAAM,EAAE,eAAegB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC1EC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACA;AACA;AACA;AACA,OAAO,SAASC,cAAcA,CAC5BrB,MAAiB,EACjBe,YAAoB,EACe;EACnC,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAACC,MAAM,EAAE,oBAAoBgB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC9DC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACA,OAAO,SAASE,YAAYA,CAC1BtB,MAAiB,EACjBuB,KAKC,EACyB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,eAAe,EAAE;IACtCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBV,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCc,iBAAiB,EAAEN,KAAK,CAACO,gBAAgB;MACzCC,eAAe,EAAER,KAAK,CAACS,aAAa;MACpCC,KAAK,EAAEV,KAAK,CAACU;IACf,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzBlC,MAAiB,EACjBuB,KAOC,EAC8B;EAC/B,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBO,UAAU,EAAEZ,KAAK,CAACa,SAAS;MAC3BzC,OAAO,EAAE4B,KAAK,CAAC5B,OAAO;MACtB0C,SAAS,EAAEd,KAAK,CAACe,QAAQ;MACzBC,OAAO,EAAEhB,KAAK,CAACiB,MAAM;MACrBtB,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjC0B,WAAW,EAAElB,KAAK,CAACmB;IACrB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzB3C,MAAiB,EACjBuB,KAAiE,EAChC;EACjC,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCpB,OAAO,EAAE4B,KAAK,CAAC5B;IACjB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASmD,QAAQA,CACtB9C,MAAiB,EACjBuB,KAAgD,EACtB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,WAAW,EAAE;IAClCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR;IACvB,CAAC;EACH,CAAC,CAAC;AACJ","ignoreList":[]}

package/lib/module/components/SupportButton.js

@@ -2,7 +2,8 @@
 
 import { useCallback, useEffect, useMemo, useRef, useState } from 'react';
 import { AppState, Pressable, Text, View } from 'react-native';
-import { getThreads, markRead, postMessage, submitQuery, SupportApiError } from '../api';
+import { getThreads, getUnreadCount, markRead, postMessage, registerPush, submitQuery, SupportApiError } from '../api';
+import { ensurePushPermission, isPushAvailable } from '../push';
 import { resolveTheme } from '../theme';
 import { validateProps } from '../utils';
 import { BottomSheet } from './BottomSheet';
@@ -11,6 +12,15 @@ import { ComposeScreen } from './screens/ComposeScreen';
 import { HomeScreen } from './screens/HomeScreen';
 import { ThreadScreen } from './screens/ThreadScreen';
 import { jsx as _jsx, jsxs as _jsxs, Fragment as _Fragment } from "react/jsx-runtime";
+// Poll cadence by context: fast where latency is felt (staring at a thread
+// waiting for a reply), slow when the sheet is closed — and the idle tick
+// uses the count-only endpoint, so it costs ~18 bytes instead of the full
+// thread list.
+const THREAD_POLL_MS = 5_000;
+const SHEET_POLL_MS = 15_000;
+const IDLE_POLL_MS = 60_000;
+const MIN_POLL_MS = 3_000;
+
 /**
  * The single entry point of the SDK: a button with an unread badge that
  * opens the support bottom sheet. Polls get-threads on mount and whenever
@@ -56,26 +66,65 @@ export function SupportButton(props) {
     }
   }, [config, props.user.revenuecatId, validationError]);
 
+  /** Badge-only refresh — the cheap endpoint used while idle. */
+  const refreshBadge = useCallback(async () => {
+    if (validationError) return;
+    try {
+      const data = await getUnreadCount(config, props.user.revenuecatId);
+      if (mounted.current) setTotalUnread(data.total_unread);
+    } catch {
+      // Best-effort: the next tick or the next sheet open reconciles.
+    }
+  }, [config, props.user.revenuecatId, validationError]);
+
   // Poll on mount…
   useEffect(() => {
     void refresh();
   }, [refresh]);
 
-  // …in the background so the badge stays current without opening the
-  // sheet, and whenever the app returns to the foreground.
-  const pollIntervalMs = props.pollIntervalMs ?? 30_000;
+  // …then adapt the cadence to what the user is looking at, and refresh
+  // whenever the app returns to the foreground.
+  const idlePollMs = props.pollIntervalMs ?? IDLE_POLL_MS;
+  const screenName = screen.name;
   useEffect(() => {
-    // Clamp to a sane floor so a typo like `pollIntervalMs={30}` doesn't
-    // hammer the API. 0 (or negative) disables interval polling.
-    const interval = pollIntervalMs > 0 ? setInterval(() => void refresh(), Math.max(pollIntervalMs, 5_000)) : null;
+    const idle = !sheetOpen;
+    const intervalMs = idle ? idlePollMs : screenName === 'thread' ? THREAD_POLL_MS : SHEET_POLL_MS;
+
+    // While idle only the badge matters, so use the count-only endpoint.
+    const tick = () => void (idle ? refreshBadge() : refresh());
+
+    // Clamped so a typo like `pollIntervalMs={30}` can't hammer the API;
+    // 0 (or negative) disables idle polling entirely.
+    const timer = intervalMs > 0 ? setInterval(tick, Math.max(intervalMs, MIN_POLL_MS)) : null;
     const appStateSub = AppState.addEventListener('change', state => {
-      if (state === 'active') void refresh();
+      if (state === 'active') tick();
     });
     return () => {
-      if (interval !== null) clearInterval(interval);
+      if (timer !== null) clearInterval(timer);
       appStateSub.remove();
     };
-  }, [pollIntervalMs, refresh]);
+  }, [sheetOpen, screenName, idlePollMs, refresh, refreshBadge]);
+
+  /**
+   * Asks for notification permission the moment the sheet opens, then
+   * reports the outcome (including denials) so the dashboard knows whether
+   * this user is reachable. Deliberately fire-and-forget: nothing in the
+   * support flow waits on it or breaks if it fails.
+   */
+  const syncPushPermission = useCallback(async () => {
+    if (validationError || !isPushAvailable) return;
+    try {
+      const registration = await ensurePushPermission(props.expoProjectId);
+      await registerPush(config, {
+        revenuecatId: props.user.revenuecatId,
+        permissionStatus: registration.status,
+        expoPushToken: registration.token,
+        asked: registration.asked
+      });
+    } catch {
+      // Push is an enhancement — never surfaced to the user as an error.
+    }
+  }, [config, props.user.revenuecatId, props.expoProjectId, validationError]);
 
   // …and on sheet open.
   function openSheet() {
@@ -84,6 +133,9 @@ export function SupportButton(props) {
     });
     setSheetOpen(true);
     void refresh();
+    // The OS prompt appears right as the sheet opens; if the user declines,
+    // everything below carries on exactly as before.
+    void syncPushPermission();
   }
   function closeSheet() {
     setSheetOpen(false);

package/lib/module/components/SupportButton.js.map

@@ -1 +1 @@
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package/lib/module/index.js

@@ -3,5 +3,6 @@
 export { SupportButton } from './components/SupportButton';
 export { supportDarkTheme, supportLightTheme, resolveTheme } from './theme';
 export { SupportApiError } from './api';
+export { isPushAvailable } from './push';
 export { QUERY_TYPE_LABEL, USER_MESSAGE_MAX, USER_MESSAGE_MIN } from './types';
 //# sourceMappingURL=index.js.map

package/lib/module/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["SupportButton","supportDarkTheme","supportLightTheme","resolveTheme","SupportApiError","QUERY_TYPE_LABEL","USER_MESSAGE_MAX","USER_MESSAGE_MIN"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;AAAA,SAASA,aAAa,QAAQ,4BAA4B;AAC1D,SACEC,gBAAgB,EAChBC,iBAAiB,EACjBC,YAAY,QAEP,SAAS;AAChB,SAASC,eAAe,QAAQ,OAAO;AAYvC,SACEC,gBAAgB,EAChBC,gBAAgB,EAChBC,gBAAgB,QACX,SAAS","ignoreList":[]}
+{"version":3,"names":["SupportButton","supportDarkTheme","supportLightTheme","resolveTheme","SupportApiError","isPushAvailable","QUERY_TYPE_LABEL","USER_MESSAGE_MAX","USER_MESSAGE_MIN"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;AAAA,SAASA,aAAa,QAAQ,4BAA4B;AAC1D,SACEC,gBAAgB,EAChBC,iBAAiB,EACjBC,YAAY,QAEP,SAAS;AAChB,SAASC,eAAe,QAAQ,OAAO;AACvC,SAASC,eAAe,QAAQ,QAAQ;AAaxC,SACEC,gBAAgB,EAChBC,gBAAgB,EAChBC,gBAAgB,QACX,SAAS","ignoreList":[]}

package/lib/module/push.js

@@ -0,0 +1,98 @@
+"use strict";
+
+// Optional push-notification support.
+//
+// expo-notifications is an OPTIONAL peer dependency: if the host app has it
+// installed we ask for permission and mint a token, otherwise every function
+// here degrades to "undetermined" and the support flow is unaffected. The
+// require is wrapped in try/catch so bundling succeeds either way.
+//
+// Nothing in the support experience is gated on the result — a user who
+// denies notifications keeps full use of threads, replies, and unread
+// badges. The status is reported purely so the dashboard can show whether
+// the user is reachable.
+
+/** The slice of expo-notifications this SDK uses. */
+
+function loadNotifications() {
+  try {
+    // eslint-disable-next-line @typescript-eslint/no-require-imports
+    const mod = require('expo-notifications');
+    return typeof mod?.getPermissionsAsync === 'function' ? mod : null;
+  } catch {
+    return null;
+  }
+}
+const notifications = loadNotifications();
+
+/** True when the host app has expo-notifications installed. */
+export const isPushAvailable = notifications !== null;
+function normalizeStatus(status) {
+  if (status === 'granted') return 'granted';
+  if (status === 'denied') return 'denied';
+  return 'undetermined';
+}
+
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+export async function ensurePushPermission(expoProjectId) {
+  if (!notifications) {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+  try {
+    const current = await notifications.getPermissionsAsync();
+    let status = normalizeStatus(current.status);
+    let asked = false;
+
+    // Only prompt when the OS will actually show something. Re-prompting a
+    // user who already decided is impossible on iOS and annoying on Android.
+    if (status === 'undetermined' && current.canAskAgain) {
+      const requested = await notifications.requestPermissionsAsync();
+      status = normalizeStatus(requested.status);
+      asked = true;
+    }
+    if (status !== 'granted') {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+
+    // Token minting needs a dev/production build with push credentials —
+    // it fails in Expo Go. A granted permission with no token is still
+    // useful information for the dashboard, so report it either way.
+    try {
+      const token = await notifications.getExpoPushTokenAsync(expoProjectId ? {
+        projectId: expoProjectId
+      } : undefined);
+      return {
+        status,
+        asked,
+        token: token.data
+      };
+    } catch {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+  } catch {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+}
+//# sourceMappingURL=push.js.map

package/lib/module/push.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["loadNotifications","mod","require","getPermissionsAsync","notifications","isPushAvailable","normalizeStatus","status","ensurePushPermission","expoProjectId","asked","token","current","canAskAgain","requested","requestPermissionsAsync","getExpoPushTokenAsync","projectId","undefined","data"],"sourceRoot":"../../src","sources":["push.ts"],"mappings":";;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA;;AASA,SAASA,iBAAiBA,CAAA,EAAmC;EAC3D,IAAI;IACF;IACA,MAAMC,GAAG,GAAGC,OAAO,CAAC,oBAAoB,CAA4B;IACpE,OAAO,OAAOD,GAAG,EAAEE,mBAAmB,KAAK,UAAU,GAAGF,GAAG,GAAG,IAAI;EACpE,CAAC,CAAC,MAAM;IACN,OAAO,IAAI;EACb;AACF;AAEA,MAAMG,aAAa,GAAGJ,iBAAiB,CAAC,CAAC;;AAEzC;AACA,OAAO,MAAMK,eAAe,GAAGD,aAAa,KAAK,IAAI;AASrD,SAASE,eAAeA,CAACC,MAAc,EAAwB;EAC7D,IAAIA,MAAM,KAAK,SAAS,EAAE,OAAO,SAAS;EAC1C,IAAIA,MAAM,KAAK,QAAQ,EAAE,OAAO,QAAQ;EACxC,OAAO,cAAc;AACvB;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA,OAAO,eAAeC,oBAAoBA,CACxCC,aAAsB,EACK;EAC3B,IAAI,CAACL,aAAa,EAAE;IAClB,OAAO;MAAEG,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;EAEA,IAAI;IACF,MAAMC,OAAO,GAAG,MAAMR,aAAa,CAACD,mBAAmB,CAAC,CAAC;IACzD,IAAII,MAAM,GAAGD,eAAe,CAACM,OAAO,CAACL,MAAM,CAAC;IAC5C,IAAIG,KAAK,GAAG,KAAK;;IAEjB;IACA;IACA,IAAIH,MAAM,KAAK,cAAc,IAAIK,OAAO,CAACC,WAAW,EAAE;MACpD,MAAMC,SAAS,GAAG,MAAMV,aAAa,CAACW,uBAAuB,CAAC,CAAC;MAC/DR,MAAM,GAAGD,eAAe,CAACQ,SAAS,CAACP,MAAM,CAAC;MAC1CG,KAAK,GAAG,IAAI;IACd;IAEA,IAAIH,MAAM,KAAK,SAAS,EAAE;MACxB,OAAO;QAAEA,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;;IAEA;IACA;IACA;IACA,IAAI;MACF,MAAMA,KAAK,GAAG,MAAMP,aAAa,CAACY,qBAAqB,CACrDP,aAAa,GAAG;QAAEQ,SAAS,EAAER;MAAc,CAAC,GAAGS,SACjD,CAAC;MACD,OAAO;QAAEX,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAEA,KAAK,CAACQ;MAAK,CAAC;IAC7C,CAAC,CAAC,MAAM;MACN,OAAO;QAAEZ,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;EACF,CAAC,CAAC,MAAM;IACN,OAAO;MAAEJ,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;AACF","ignoreList":[]}

package/lib/module/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;AAsEA,OAAO,MAAMA,gBAA2C,GAAG;EACzDC,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAED,OAAO,MAAMC,gBAAgB,GAAG,EAAE;AAClC,OAAO,MAAMC,gBAAgB,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;AAiFA,OAAO,MAAMA,gBAA2C,GAAG;EACzDC,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAED,OAAO,MAAMC,gBAAgB,GAAG,EAAE;AAClC,OAAO,MAAMC,gBAAgB,GAAG,GAAG","ignoreList":[]}

package/lib/typescript/api.d.ts

@@ -1,4 +1,4 @@
-import type { QueryType, ThreadsResponse } from './types';
+import type { PushPermissionStatus, QueryType, ThreadsResponse } from './types';
 export interface ApiConfig {
     supabaseUrl: string;
     apiKey: string;
@@ -11,6 +11,22 @@ export declare class SupportApiError extends Error {
     constructor(message: string, status: number | null, offline?: boolean);
 }
 export declare function getThreads(config: ApiConfig, revenuecatId: string): Promise<ThreadsResponse>;
+/**
+ * Badge-only endpoint (~18 bytes) used for idle polling, instead of
+ * re-fetching every thread and message just to check for new replies.
+ */
+export declare function getUnreadCount(config: ApiConfig, revenuecatId: string): Promise<{
+    total_unread: number;
+}>;
+/** Reports the OS notification permission outcome (including denials). */
+export declare function registerPush(config: ApiConfig, input: {
+    revenuecatId: string;
+    permissionStatus: PushPermissionStatus;
+    expoPushToken: string | null;
+    asked: boolean;
+}): Promise<{
+    ok: boolean;
+}>;
 export declare function submitQuery(config: ApiConfig, input: {
     queryType: QueryType;
     message: string;

package/lib/typescript/api.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"api.d.ts","sourceRoot":"","sources":["../../src/api.ts"],"names":[],"mappings":"AAEA,OAAO,KAAK,EAAE,SAAS,EAAE,eAAe,EAAE,MAAM,SAAS,CAAC;AAE1D,MAAM,WAAW,SAAS;IACxB,WAAW,EAAE,MAAM,CAAC;IACpB,MAAM,EAAE,MAAM,CAAC;IACf,OAAO,EAAE,MAAM,CAAC;CACjB;AAED,qBAAa,eAAgB,SAAQ,KAAK;IACxC,MAAM,EAAE,MAAM,GAAG,IAAI,CAAC;IACtB,wDAAwD;IACxD,OAAO,EAAE,OAAO,CAAC;gBAEL,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,GAAG,IAAI,EAAE,OAAO,UAAQ;CAMpE;AA2CD,wBAAgB,UAAU,CACxB,MAAM,EAAE,SAAS,EACjB,YAAY,EAAE,MAAM,GACnB,OAAO,CAAC,eAAe,CAAC,CAK1B;AAED,wBAAgB,WAAW,CACzB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IACL,SAAS,EAAE,SAAS,CAAC;IACrB,OAAO,EAAE,MAAM,CAAC;IAChB,QAAQ,EAAE,MAAM,CAAC;IACjB,MAAM,EAAE,OAAO,CAAC;IAChB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACpB,GACA,OAAO,CAAC;IAAE,QAAQ,EAAE,MAAM,CAAA;CAAE,CAAC,CAa/B;AAED,wBAAgB,WAAW,CACzB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IAAE,OAAO,EAAE,MAAM,CAAC;IAAC,YAAY,EAAE,MAAM,CAAC;IAAC,OAAO,EAAE,MAAM,CAAA;CAAE,GAChE,OAAO,CAAC;IAAE,UAAU,EAAE,MAAM,CAAA;CAAE,CAAC,CASjC;AAED,wBAAgB,QAAQ,CACtB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IAAE,OAAO,EAAE,MAAM,CAAC;IAAC,YAAY,EAAE,MAAM,CAAA;CAAE,GAC/C,OAAO,CAAC;IAAE,EAAE,EAAE,OAAO,CAAA;CAAE,CAAC,CAQ1B"}
+{"version":3,"file":"api.d.ts","sourceRoot":"","sources":["../../src/api.ts"],"names":[],"mappings":"AAEA,OAAO,KAAK,EACV,oBAAoB,EACpB,SAAS,EACT,eAAe,EAChB,MAAM,SAAS,CAAC;AAEjB,MAAM,WAAW,SAAS;IACxB,WAAW,EAAE,MAAM,CAAC;IACpB,MAAM,EAAE,MAAM,CAAC;IACf,OAAO,EAAE,MAAM,CAAC;CACjB;AAED,qBAAa,eAAgB,SAAQ,KAAK;IACxC,MAAM,EAAE,MAAM,GAAG,IAAI,CAAC;IACtB,wDAAwD;IACxD,OAAO,EAAE,OAAO,CAAC;gBAEL,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,GAAG,IAAI,EAAE,OAAO,UAAQ;CAMpE;AA2CD,wBAAgB,UAAU,CACxB,MAAM,EAAE,SAAS,EACjB,YAAY,EAAE,MAAM,GACnB,OAAO,CAAC,eAAe,CAAC,CAK1B;AAED;;;GAGG;AACH,wBAAgB,cAAc,CAC5B,MAAM,EAAE,SAAS,EACjB,YAAY,EAAE,MAAM,GACnB,OAAO,CAAC;IAAE,YAAY,EAAE,MAAM,CAAA;CAAE,CAAC,CAKnC;AAED,0EAA0E;AAC1E,wBAAgB,YAAY,CAC1B,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IACL,YAAY,EAAE,MAAM,CAAC;IACrB,gBAAgB,EAAE,oBAAoB,CAAC;IACvC,aAAa,EAAE,MAAM,GAAG,IAAI,CAAC;IAC7B,KAAK,EAAE,OAAO,CAAC;CAChB,GACA,OAAO,CAAC;IAAE,EAAE,EAAE,OAAO,CAAA;CAAE,CAAC,CAW1B;AAED,wBAAgB,WAAW,CACzB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IACL,SAAS,EAAE,SAAS,CAAC;IACrB,OAAO,EAAE,MAAM,CAAC;IAChB,QAAQ,EAAE,MAAM,CAAC;IACjB,MAAM,EAAE,OAAO,CAAC;IAChB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACpB,GACA,OAAO,CAAC;IAAE,QAAQ,EAAE,MAAM,CAAA;CAAE,CAAC,CAa/B;AAED,wBAAgB,WAAW,CACzB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IAAE,OAAO,EAAE,MAAM,CAAC;IAAC,YAAY,EAAE,MAAM,CAAC;IAAC,OAAO,EAAE,MAAM,CAAA;CAAE,GAChE,OAAO,CAAC;IAAE,UAAU,EAAE,MAAM,CAAA;CAAE,CAAC,CASjC;AAED,wBAAgB,QAAQ,CACtB,MAAM,EAAE,SAAS,EACjB,KAAK,EAAE;IAAE,OAAO,EAAE,MAAM,CAAC;IAAC,YAAY,EAAE,MAAM,CAAA;CAAE,GAC/C,OAAO,CAAC;IAAE,EAAE,EAAE,OAAO,CAAA;CAAE,CAAC,CAQ1B"}

package/lib/typescript/components/SupportButton.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SupportButton.d.ts","sourceRoot":"","sources":["../../../src/components/SupportButton.tsx"],"names":[],"mappings":"AAIA,OAAO,KAAK,EAAa,kBAAkB,EAAU,MAAM,UAAU,CAAC;AAatE;;;;GAIG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,sCAqRtD"}
+{"version":3,"file":"SupportButton.d.ts","sourceRoot":"","sources":["../../../src/components/SupportButton.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAK,EAAa,kBAAkB,EAAU,MAAM,UAAU,CAAC;AAsBtE;;;;GAIG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,sCAiUtD"}

package/lib/typescript/index.d.ts

@@ -1,6 +1,7 @@
 export { SupportButton } from './components/SupportButton';
 export { supportDarkTheme, supportLightTheme, resolveTheme, type SupportTheme, } from './theme';
 export { SupportApiError } from './api';
-export type { MessageSender, QueryStatus, QueryType, SupportButtonProps, SupportUser, Thread, ThreadMessage, ThreadsResponse, ThemeName, } from './types';
+export { isPushAvailable } from './push';
+export type { MessageSender, PushPermissionStatus, QueryStatus, QueryType, SupportButtonProps, SupportUser, Thread, ThreadMessage, ThreadsResponse, ThemeName, } from './types';
 export { QUERY_TYPE_LABEL, USER_MESSAGE_MAX, USER_MESSAGE_MIN, } from './types';
 //# sourceMappingURL=index.d.ts.map

package/lib/typescript/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/index.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,aAAa,EAAE,MAAM,4BAA4B,CAAC;AAC3D,OAAO,EACL,gBAAgB,EAChB,iBAAiB,EACjB,YAAY,EACZ,KAAK,YAAY,GAClB,MAAM,SAAS,CAAC;AACjB,OAAO,EAAE,eAAe,EAAE,MAAM,OAAO,CAAC;AACxC,YAAY,EACV,aAAa,EACb,WAAW,EACX,SAAS,EACT,kBAAkB,EAClB,WAAW,EACX,MAAM,EACN,aAAa,EACb,eAAe,EACf,SAAS,GACV,MAAM,SAAS,CAAC;AACjB,OAAO,EACL,gBAAgB,EAChB,gBAAgB,EAChB,gBAAgB,GACjB,MAAM,SAAS,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/index.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,aAAa,EAAE,MAAM,4BAA4B,CAAC;AAC3D,OAAO,EACL,gBAAgB,EAChB,iBAAiB,EACjB,YAAY,EACZ,KAAK,YAAY,GAClB,MAAM,SAAS,CAAC;AACjB,OAAO,EAAE,eAAe,EAAE,MAAM,OAAO,CAAC;AACxC,OAAO,EAAE,eAAe,EAAE,MAAM,QAAQ,CAAC;AACzC,YAAY,EACV,aAAa,EACb,oBAAoB,EACpB,WAAW,EACX,SAAS,EACT,kBAAkB,EAClB,WAAW,EACX,MAAM,EACN,aAAa,EACb,eAAe,EACf,SAAS,GACV,MAAM,SAAS,CAAC;AACjB,OAAO,EACL,gBAAgB,EAChB,gBAAgB,EAChB,gBAAgB,GACjB,MAAM,SAAS,CAAC"}

package/lib/typescript/push.d.ts

@@ -0,0 +1,18 @@
+import type { PushPermissionStatus } from './types';
+/** True when the host app has expo-notifications installed. */
+export declare const isPushAvailable: boolean;
+export interface PushRegistration {
+    status: PushPermissionStatus;
+    /** Whether the OS prompt was actually presented during this call. */
+    asked: boolean;
+    token: string | null;
+}
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+export declare function ensurePushPermission(expoProjectId?: string): Promise<PushRegistration>;
+//# sourceMappingURL=push.d.ts.map

package/lib/typescript/push.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"push.d.ts","sourceRoot":"","sources":["../../src/push.ts"],"names":[],"mappings":"AAYA,OAAO,KAAK,EAAE,oBAAoB,EAAE,MAAM,SAAS,CAAC;AAuBpD,+DAA+D;AAC/D,eAAO,MAAM,eAAe,SAAyB,CAAC;AAEtD,MAAM,WAAW,gBAAgB;IAC/B,MAAM,EAAE,oBAAoB,CAAC;IAC7B,qEAAqE;IACrE,KAAK,EAAE,OAAO,CAAC;IACf,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;CACtB;AAQD;;;;;;GAMG;AACH,wBAAsB,oBAAoB,CACxC,aAAa,CAAC,EAAE,MAAM,GACrB,OAAO,CAAC,gBAAgB,CAAC,CAoC3B"}

package/lib/typescript/types.d.ts

@@ -2,6 +2,7 @@ export type QueryType = 'feedback' | 'feature_request' | 'bug_report';
 export type QueryStatus = 'open' | 'resolved';
 export type MessageSender = 'user' | 'admin';
 export type ThemeName = 'dark' | 'light';
+export type PushPermissionStatus = 'undetermined' | 'granted' | 'denied';
 export interface SupportUser {
     /** Display name shown to the support team. */
     name: string;
@@ -28,12 +29,22 @@ export interface SupportButtonProps {
     /** Visual theme. Matches the admin dashboard tokens. Default "dark". */
     theme?: ThemeName;
     /**
-     * How often (ms) to re-fetch threads in the background so the unread badge
-     * stays current without opening the sheet. Also refreshes whenever the app
-     * returns to the foreground. Default 30000; set 0 to disable background
-     * polling (mount / sheet-open / foreground refreshes still happen).
+     * Idle poll interval (ms) — how often the unread badge is refreshed while
+     * the sheet is CLOSED, using a lightweight count-only endpoint. Default
+     * 60000; set 0 to disable idle polling (mount / sheet-open / foreground
+     * refreshes still happen).
+     *
+     * While the sheet is open the SDK polls faster on its own: every 15s on
+     * the thread list and every 5s inside a thread, where latency is felt.
      */
     pollIntervalMs?: number;
+    /**
+     * Optional EAS project id, forwarded to expo-notifications when minting a
+     * push token. Only needed if the host app's config doesn't already
+     * provide one. Push is skipped entirely when expo-notifications isn't
+     * installed — it is an optional peer dependency.
+     */
+    expoProjectId?: string;
 }
 export interface ThreadMessage {
     id: string;

package/lib/typescript/types.d.ts.map

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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@appsupportkit/support-sdk",
-  "version": "0.1.1",
+  "version": "0.1.2",
   "description": "In-app customer support for React Native: feedback, feature requests, and bug reports with two-way threads.",
   "main": "./lib/commonjs/index.js",
   "module": "./lib/module/index.js",
@@ -22,10 +22,16 @@
     "@appsupportkit/design-tokens": "^0.1.0"
   },
   "peerDependencies": {
+    "expo-notifications": ">=0.27.0",
     "react": ">=18.0.0",
     "react-native": ">=0.73.0",
     "react-native-safe-area-context": ">=4.0.0"
   },
+  "peerDependenciesMeta": {
+    "expo-notifications": {
+      "optional": true
+    }
+  },
   "devDependencies": {
     "@types/react": "^19.0.2",
     "react": "19.0.0",

package/src/api.ts

@@ -1,6 +1,10 @@
 // Thin client for the Supabase Edge Functions. Every call authenticates with
 // the per-app x-api-key header; no Supabase JS client is needed on-device.
-import type { QueryType, ThreadsResponse } from './types';
+import type {
+  PushPermissionStatus,
+  QueryType,
+  ThreadsResponse,
+} from './types';
 
 export interface ApiConfig {
   supabaseUrl: string;
@@ -72,6 +76,42 @@ export function getThreads(
   });
 }
 
+/**
+ * Badge-only endpoint (~18 bytes) used for idle polling, instead of
+ * re-fetching every thread and message just to check for new replies.
+ */
+export function getUnreadCount(
+  config: ApiConfig,
+  revenuecatId: string,
+): Promise<{ total_unread: number }> {
+  const params = new URLSearchParams({ revenuecat_id: revenuecatId });
+  return request(config, `get-unread-count?${params.toString()}`, {
+    method: 'GET',
+  });
+}
+
+/** Reports the OS notification permission outcome (including denials). */
+export function registerPush(
+  config: ApiConfig,
+  input: {
+    revenuecatId: string;
+    permissionStatus: PushPermissionStatus;
+    expoPushToken: string | null;
+    asked: boolean;
+  },
+): Promise<{ ok: boolean }> {
+  return request(config, 'register-push', {
+    method: 'POST',
+    body: JSON.stringify({
+      app_name: config.appName,
+      revenuecat_id: input.revenuecatId,
+      permission_status: input.permissionStatus,
+      expo_push_token: input.expoPushToken,
+      asked: input.asked,
+    }),
+  });
+}
+
 export function submitQuery(
   config: ApiConfig,
   input: {

package/src/components/SupportButton.tsx

@@ -1,6 +1,16 @@
 import { useCallback, useEffect, useMemo, useRef, useState } from 'react';
 import { AppState, Pressable, Text, View } from 'react-native';
-import { getThreads, markRead, postMessage, submitQuery, SupportApiError, type ApiConfig } from '../api';
+import {
+  getThreads,
+  getUnreadCount,
+  markRead,
+  postMessage,
+  registerPush,
+  submitQuery,
+  SupportApiError,
+  type ApiConfig,
+} from '../api';
+import { ensurePushPermission, isPushAvailable } from '../push';
 import { resolveTheme } from '../theme';
 import type { QueryType, SupportButtonProps, Thread } from '../types';
 import { validateProps } from '../utils';
@@ -15,6 +25,15 @@ type Screen =
   | { name: 'compose'; type: QueryType }
   | { name: 'thread'; threadId: string };
 
+// Poll cadence by context: fast where latency is felt (staring at a thread
+// waiting for a reply), slow when the sheet is closed — and the idle tick
+// uses the count-only endpoint, so it costs ~18 bytes instead of the full
+// thread list.
+const THREAD_POLL_MS = 5_000;
+const SHEET_POLL_MS = 15_000;
+const IDLE_POLL_MS = 60_000;
+const MIN_POLL_MS = 3_000;
+
 /**
  * The single entry point of the SDK: a button with an unread badge that
  * opens the support bottom sheet. Polls get-threads on mount and whenever
@@ -69,37 +88,81 @@ export function SupportButton(props: SupportButtonProps) {
     }
   }, [config, props.user.revenuecatId, validationError]);
 
+  /** Badge-only refresh — the cheap endpoint used while idle. */
+  const refreshBadge = useCallback(async () => {
+    if (validationError) return;
+    try {
+      const data = await getUnreadCount(config, props.user.revenuecatId);
+      if (mounted.current) setTotalUnread(data.total_unread);
+    } catch {
+      // Best-effort: the next tick or the next sheet open reconciles.
+    }
+  }, [config, props.user.revenuecatId, validationError]);
+
   // Poll on mount…
   useEffect(() => {
     void refresh();
   }, [refresh]);
 
-  // …in the background so the badge stays current without opening the
-  // sheet, and whenever the app returns to the foreground.
-  const pollIntervalMs = props.pollIntervalMs ?? 30_000;
+  // …then adapt the cadence to what the user is looking at, and refresh
+  // whenever the app returns to the foreground.
+  const idlePollMs = props.pollIntervalMs ?? IDLE_POLL_MS;
+  const screenName = screen.name;
   useEffect(() => {
-    // Clamp to a sane floor so a typo like `pollIntervalMs={30}` doesn't
-    // hammer the API. 0 (or negative) disables interval polling.
-    const interval =
-      pollIntervalMs > 0
-        ? setInterval(() => void refresh(), Math.max(pollIntervalMs, 5_000))
-        : null;
+    const idle = !sheetOpen;
+    const intervalMs = idle
+      ? idlePollMs
+      : screenName === 'thread'
+        ? THREAD_POLL_MS
+        : SHEET_POLL_MS;
+
+    // While idle only the badge matters, so use the count-only endpoint.
+    const tick = () => void (idle ? refreshBadge() : refresh());
+
+    // Clamped so a typo like `pollIntervalMs={30}` can't hammer the API;
+    // 0 (or negative) disables idle polling entirely.
+    const timer =
+      intervalMs > 0 ? setInterval(tick, Math.max(intervalMs, MIN_POLL_MS)) : null;
 
     const appStateSub = AppState.addEventListener('change', (state) => {
-      if (state === 'active') void refresh();
+      if (state === 'active') tick();
     });
 
     return () => {
-      if (interval !== null) clearInterval(interval);
+      if (timer !== null) clearInterval(timer);
       appStateSub.remove();
     };
-  }, [pollIntervalMs, refresh]);
+  }, [sheetOpen, screenName, idlePollMs, refresh, refreshBadge]);
+
+  /**
+   * Asks for notification permission the moment the sheet opens, then
+   * reports the outcome (including denials) so the dashboard knows whether
+   * this user is reachable. Deliberately fire-and-forget: nothing in the
+   * support flow waits on it or breaks if it fails.
+   */
+  const syncPushPermission = useCallback(async () => {
+    if (validationError || !isPushAvailable) return;
+    try {
+      const registration = await ensurePushPermission(props.expoProjectId);
+      await registerPush(config, {
+        revenuecatId: props.user.revenuecatId,
+        permissionStatus: registration.status,
+        expoPushToken: registration.token,
+        asked: registration.asked,
+      });
+    } catch {
+      // Push is an enhancement — never surfaced to the user as an error.
+    }
+  }, [config, props.user.revenuecatId, props.expoProjectId, validationError]);
 
   // …and on sheet open.
   function openSheet() {
     setScreen({ name: 'home' });
     setSheetOpen(true);
     void refresh();
+    // The OS prompt appears right as the sheet opens; if the user declines,
+    // everything below carries on exactly as before.
+    void syncPushPermission();
   }
 
   function closeSheet() {

package/src/index.tsx

@@ -6,8 +6,10 @@ export {
   type SupportTheme,
 } from './theme';
 export { SupportApiError } from './api';
+export { isPushAvailable } from './push';
 export type {
   MessageSender,
+  PushPermissionStatus,
   QueryStatus,
   QueryType,
   SupportButtonProps,

package/src/push.ts

@@ -0,0 +1,97 @@
+// Optional push-notification support.
+//
+// expo-notifications is an OPTIONAL peer dependency: if the host app has it
+// installed we ask for permission and mint a token, otherwise every function
+// here degrades to "undetermined" and the support flow is unaffected. The
+// require is wrapped in try/catch so bundling succeeds either way.
+//
+// Nothing in the support experience is gated on the result — a user who
+// denies notifications keeps full use of threads, replies, and unread
+// badges. The status is reported purely so the dashboard can show whether
+// the user is reachable.
+
+import type { PushPermissionStatus } from './types';
+
+/** The slice of expo-notifications this SDK uses. */
+interface ExpoNotificationsModule {
+  getPermissionsAsync(): Promise<{ status: string; canAskAgain: boolean }>;
+  requestPermissionsAsync(): Promise<{ status: string; canAskAgain: boolean }>;
+  getExpoPushTokenAsync(options?: {
+    projectId?: string;
+  }): Promise<{ data: string }>;
+}
+
+function loadNotifications(): ExpoNotificationsModule | null {
+  try {
+    // eslint-disable-next-line @typescript-eslint/no-require-imports
+    const mod = require('expo-notifications') as ExpoNotificationsModule;
+    return typeof mod?.getPermissionsAsync === 'function' ? mod : null;
+  } catch {
+    return null;
+  }
+}
+
+const notifications = loadNotifications();
+
+/** True when the host app has expo-notifications installed. */
+export const isPushAvailable = notifications !== null;
+
+export interface PushRegistration {
+  status: PushPermissionStatus;
+  /** Whether the OS prompt was actually presented during this call. */
+  asked: boolean;
+  token: string | null;
+}
+
+function normalizeStatus(status: string): PushPermissionStatus {
+  if (status === 'granted') return 'granted';
+  if (status === 'denied') return 'denied';
+  return 'undetermined';
+}
+
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+export async function ensurePushPermission(
+  expoProjectId?: string,
+): Promise<PushRegistration> {
+  if (!notifications) {
+    return { status: 'undetermined', asked: false, token: null };
+  }
+
+  try {
+    const current = await notifications.getPermissionsAsync();
+    let status = normalizeStatus(current.status);
+    let asked = false;
+
+    // Only prompt when the OS will actually show something. Re-prompting a
+    // user who already decided is impossible on iOS and annoying on Android.
+    if (status === 'undetermined' && current.canAskAgain) {
+      const requested = await notifications.requestPermissionsAsync();
+      status = normalizeStatus(requested.status);
+      asked = true;
+    }
+
+    if (status !== 'granted') {
+      return { status, asked, token: null };
+    }
+
+    // Token minting needs a dev/production build with push credentials —
+    // it fails in Expo Go. A granted permission with no token is still
+    // useful information for the dashboard, so report it either way.
+    try {
+      const token = await notifications.getExpoPushTokenAsync(
+        expoProjectId ? { projectId: expoProjectId } : undefined,
+      );
+      return { status, asked, token: token.data };
+    } catch {
+      return { status, asked, token: null };
+    }
+  } catch {
+    return { status: 'undetermined', asked: false, token: null };
+  }
+}

package/src/types.ts

@@ -2,6 +2,7 @@ export type QueryType = 'feedback' | 'feature_request' | 'bug_report';
 export type QueryStatus = 'open' | 'resolved';
 export type MessageSender = 'user' | 'admin';
 export type ThemeName = 'dark' | 'light';
+export type PushPermissionStatus = 'undetermined' | 'granted' | 'denied';
 
 export interface SupportUser {
   /** Display name shown to the support team. */
@@ -30,12 +31,22 @@ export interface SupportButtonProps {
   /** Visual theme. Matches the admin dashboard tokens. Default "dark". */
   theme?: ThemeName;
   /**
-   * How often (ms) to re-fetch threads in the background so the unread badge
-   * stays current without opening the sheet. Also refreshes whenever the app
-   * returns to the foreground. Default 30000; set 0 to disable background
-   * polling (mount / sheet-open / foreground refreshes still happen).
+   * Idle poll interval (ms) — how often the unread badge is refreshed while
+   * the sheet is CLOSED, using a lightweight count-only endpoint. Default
+   * 60000; set 0 to disable idle polling (mount / sheet-open / foreground
+   * refreshes still happen).
+   *
+   * While the sheet is open the SDK polls faster on its own: every 15s on
+   * the thread list and every 5s inside a thread, where latency is felt.
    */
   pollIntervalMs?: number;
+  /**
+   * Optional EAS project id, forwarded to expo-notifications when minting a
+   * push token. Only needed if the host app's config doesn't already
+   * provide one. Push is skipped entirely when expo-notifications isn't
+   * installed — it is an optional peer dependency.
+   */
+  expoProjectId?: string;
 }
 
 export interface ThreadMessage {