@appsupportkit/support-sdk 0.1.0 → 0.1.2

package/lib/commonjs/push.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["loadNotifications","mod","require","getPermissionsAsync","notifications","isPushAvailable","exports","normalizeStatus","status","ensurePushPermission","expoProjectId","asked","token","current","canAskAgain","requested","requestPermissionsAsync","getExpoPushTokenAsync","projectId","undefined","data"],"sourceRoot":"../../src","sources":["push.ts"],"mappings":";;;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA;;AASA,SAASA,iBAAiBA,CAAA,EAAmC;EAC3D,IAAI;IACF;IACA,MAAMC,GAAG,GAAGC,OAAO,CAAC,oBAAoB,CAA4B;IACpE,OAAO,OAAOD,GAAG,EAAEE,mBAAmB,KAAK,UAAU,GAAGF,GAAG,GAAG,IAAI;EACpE,CAAC,CAAC,MAAM;IACN,OAAO,IAAI;EACb;AACF;AAEA,MAAMG,aAAa,GAAGJ,iBAAiB,CAAC,CAAC;;AAEzC;AACO,MAAMK,eAAe,GAAAC,OAAA,CAAAD,eAAA,GAAGD,aAAa,KAAK,IAAI;AASrD,SAASG,eAAeA,CAACC,MAAc,EAAwB;EAC7D,IAAIA,MAAM,KAAK,SAAS,EAAE,OAAO,SAAS;EAC1C,IAAIA,MAAM,KAAK,QAAQ,EAAE,OAAO,QAAQ;EACxC,OAAO,cAAc;AACvB;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,eAAeC,oBAAoBA,CACxCC,aAAsB,EACK;EAC3B,IAAI,CAACN,aAAa,EAAE;IAClB,OAAO;MAAEI,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;EAEA,IAAI;IACF,MAAMC,OAAO,GAAG,MAAMT,aAAa,CAACD,mBAAmB,CAAC,CAAC;IACzD,IAAIK,MAAM,GAAGD,eAAe,CAACM,OAAO,CAACL,MAAM,CAAC;IAC5C,IAAIG,KAAK,GAAG,KAAK;;IAEjB;IACA;IACA,IAAIH,MAAM,KAAK,cAAc,IAAIK,OAAO,CAACC,WAAW,EAAE;MACpD,MAAMC,SAAS,GAAG,MAAMX,aAAa,CAACY,uBAAuB,CAAC,CAAC;MAC/DR,MAAM,GAAGD,eAAe,CAACQ,SAAS,CAACP,MAAM,CAAC;MAC1CG,KAAK,GAAG,IAAI;IACd;IAEA,IAAIH,MAAM,KAAK,SAAS,EAAE;MACxB,OAAO;QAAEA,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;;IAEA;IACA;IACA;IACA,IAAI;MACF,MAAMA,KAAK,GAAG,MAAMR,aAAa,CAACa,qBAAqB,CACrDP,aAAa,GAAG;QAAEQ,SAAS,EAAER;MAAc,CAAC,GAAGS,SACjD,CAAC;MACD,OAAO;QAAEX,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAEA,KAAK,CAACQ;MAAK,CAAC;IAC7C,CAAC,CAAC,MAAM;MACN,OAAO;QAAEZ,MAAM;QAAEG,KAAK;QAAEC,KAAK,EAAE;MAAK,CAAC;IACvC;EACF,CAAC,CAAC,MAAM;IACN,OAAO;MAAEJ,MAAM,EAAE,cAAc;MAAEG,KAAK,EAAE,KAAK;MAAEC,KAAK,EAAE;IAAK,CAAC;EAC9D;AACF","ignoreList":[]}

package/lib/commonjs/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AA+DO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAiFO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}

package/lib/module/api.js

@@ -48,6 +48,33 @@ export function getThreads(config, revenuecatId) {
     method: 'GET'
   });
 }
+
+/**
+ * Badge-only endpoint (~18 bytes) used for idle polling, instead of
+ * re-fetching every thread and message just to check for new replies.
+ */
+export function getUnreadCount(config, revenuecatId) {
+  const params = new URLSearchParams({
+    revenuecat_id: revenuecatId
+  });
+  return request(config, `get-unread-count?${params.toString()}`, {
+    method: 'GET'
+  });
+}
+
+/** Reports the OS notification permission outcome (including denials). */
+export function registerPush(config, input) {
+  return request(config, 'register-push', {
+    method: 'POST',
+    body: JSON.stringify({
+      app_name: config.appName,
+      revenuecat_id: input.revenuecatId,
+      permission_status: input.permissionStatus,
+      expo_push_token: input.expoPushToken,
+      asked: input.asked
+    })
+  });
+}
 export function submitQuery(config, input) {
   return request(config, 'submit-query', {
     method: 'POST',

package/lib/module/api.js.map

@@ -1 +1 @@
-{"version":3,"names":["SupportApiError","Error","constructor","message","status","offline","name","request","config","path","init","url","supabaseUrl","replace","response","fetch","headers","apiKey","payload","json","ok","error","getThreads","revenuecatId","params","URLSearchParams","revenuecat_id","toString","method","submitQuery","input","body","JSON","stringify","app_name","appName","query_type","queryType","user_name","userName","is_paid","isPaid","app_version","appVersion","postMessage","query_id","queryId","markRead"],"sourceRoot":"../../src","sources":["api.ts"],"mappings":";;AAAA;AACA;;AASA,OAAO,MAAMA,eAAe,SAASC,KAAK,CAAC;EAEzC;;EAGAC,WAAWA,CAACC,OAAe,EAAEC,MAAqB,EAAEC,OAAO,GAAG,KAAK,EAAE;IACnE,KAAK,CAACF,OAAO,CAAC;IACd,IAAI,CAACG,IAAI,GAAG,iBAAiB;IAC7B,IAAI,CAACF,MAAM,GAAGA,MAAM;IACpB,IAAI,CAACC,OAAO,GAAGA,OAAO;EACxB;AACF;AAEA,eAAeE,OAAOA,CACpBC,MAAiB,EACjBC,IAAY,EACZC,IAAiB,EACL;EACZ,MAAMC,GAAG,GAAG,GAAGH,MAAM,CAACI,WAAW,CAACC,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,iBAAiBJ,IAAI,EAAE;EAC3E,IAAIK,QAAkB;EACtB,IAAI;IACFA,QAAQ,GAAG,MAAMC,KAAK,CAACJ,GAAG,EAAE;MAC1B,GAAGD,IAAI;MACPM,OAAO,EAAE;QACP,cAAc,EAAE,kBAAkB;QAClC,WAAW,EAAER,MAAM,CAACS,MAAM;QAC1B,GAAGP,IAAI,CAACM;MACV;IACF,CAAC,CAAC;EACJ,CAAC,CAAC,MAAM;IACN,MAAM,IAAIhB,eAAe,CAAC,wBAAwB,EAAE,IAAI,EAAE,IAAI,CAAC;EACjE;EAEA,IAAIkB,OAAgB,GAAG,IAAI;EAC3B,IAAI;IACFA,OAAO,GAAG,MAAMJ,QAAQ,CAACK,IAAI,CAAC,CAAC;EACjC,CAAC,CAAC,MAAM;IACN;EAAA;EAGF,IAAI,CAACL,QAAQ,CAACM,EAAE,EAAE;IAChB,MAAMjB,OAAO,GACXe,OAAO,KAAK,IAAI,IAChB,OAAOA,OAAO,KAAK,QAAQ,IAC3B,OAAO,IAAIA,OAAO,IAClB,OAAQA,OAAO,CAAwBG,KAAK,KAAK,QAAQ,GACpDH,OAAO,CAAuBG,KAAK,GACpC,mBAAmBP,QAAQ,CAACV,MAAM,GAAG;IAC3C,MAAM,IAAIJ,eAAe,CAACG,OAAO,EAAEW,QAAQ,CAACV,MAAM,CAAC;EACrD;EAEA,OAAOc,OAAO;AAChB;AAEA,OAAO,SAASI,UAAUA,CACxBd,MAAiB,EACjBe,YAAoB,EACM;EAC1B,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAAkBC,MAAM,EAAE,eAAegB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC1EC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzBrB,MAAiB,EACjBsB,KAOC,EAC8B;EAC/B,OAAOvB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdG,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE1B,MAAM,CAAC2B,OAAO;MACxBC,UAAU,EAAEN,KAAK,CAACO,SAAS;MAC3BlC,OAAO,EAAE2B,KAAK,CAAC3B,OAAO;MACtBmC,SAAS,EAAER,KAAK,CAACS,QAAQ;MACzBC,OAAO,EAAEV,KAAK,CAACW,MAAM;MACrBf,aAAa,EAAEI,KAAK,CAACP,YAAY;MACjCmB,WAAW,EAAEZ,KAAK,CAACa;IACrB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzBpC,MAAiB,EACjBsB,KAAiE,EAChC;EACjC,OAAOvB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdG,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBY,QAAQ,EAAEf,KAAK,CAACgB,OAAO;MACvBpB,aAAa,EAAEI,KAAK,CAACP,YAAY;MACjCpB,OAAO,EAAE2B,KAAK,CAAC3B;IACjB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAAS4C,QAAQA,CACtBvC,MAAiB,EACjBsB,KAAgD,EACtB;EAC1B,OAAOvB,OAAO,CAACC,MAAM,EAAE,WAAW,EAAE;IAClCoB,MAAM,EAAE,MAAM;IACdG,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBY,QAAQ,EAAEf,KAAK,CAACgB,OAAO;MACvBpB,aAAa,EAAEI,KAAK,CAACP;IACvB,CAAC;EACH,CAAC,CAAC;AACJ","ignoreList":[]}
+{"version":3,"names":["SupportApiError","Error","constructor","message","status","offline","name","request","config","path","init","url","supabaseUrl","replace","response","fetch","headers","apiKey","payload","json","ok","error","getThreads","revenuecatId","params","URLSearchParams","revenuecat_id","toString","method","getUnreadCount","registerPush","input","body","JSON","stringify","app_name","appName","permission_status","permissionStatus","expo_push_token","expoPushToken","asked","submitQuery","query_type","queryType","user_name","userName","is_paid","isPaid","app_version","appVersion","postMessage","query_id","queryId","markRead"],"sourceRoot":"../../src","sources":["api.ts"],"mappings":";;AAAA;AACA;;AAaA,OAAO,MAAMA,eAAe,SAASC,KAAK,CAAC;EAEzC;;EAGAC,WAAWA,CAACC,OAAe,EAAEC,MAAqB,EAAEC,OAAO,GAAG,KAAK,EAAE;IACnE,KAAK,CAACF,OAAO,CAAC;IACd,IAAI,CAACG,IAAI,GAAG,iBAAiB;IAC7B,IAAI,CAACF,MAAM,GAAGA,MAAM;IACpB,IAAI,CAACC,OAAO,GAAGA,OAAO;EACxB;AACF;AAEA,eAAeE,OAAOA,CACpBC,MAAiB,EACjBC,IAAY,EACZC,IAAiB,EACL;EACZ,MAAMC,GAAG,GAAG,GAAGH,MAAM,CAACI,WAAW,CAACC,OAAO,CAAC,KAAK,EAAE,EAAE,CAAC,iBAAiBJ,IAAI,EAAE;EAC3E,IAAIK,QAAkB;EACtB,IAAI;IACFA,QAAQ,GAAG,MAAMC,KAAK,CAACJ,GAAG,EAAE;MAC1B,GAAGD,IAAI;MACPM,OAAO,EAAE;QACP,cAAc,EAAE,kBAAkB;QAClC,WAAW,EAAER,MAAM,CAACS,MAAM;QAC1B,GAAGP,IAAI,CAACM;MACV;IACF,CAAC,CAAC;EACJ,CAAC,CAAC,MAAM;IACN,MAAM,IAAIhB,eAAe,CAAC,wBAAwB,EAAE,IAAI,EAAE,IAAI,CAAC;EACjE;EAEA,IAAIkB,OAAgB,GAAG,IAAI;EAC3B,IAAI;IACFA,OAAO,GAAG,MAAMJ,QAAQ,CAACK,IAAI,CAAC,CAAC;EACjC,CAAC,CAAC,MAAM;IACN;EAAA;EAGF,IAAI,CAACL,QAAQ,CAACM,EAAE,EAAE;IAChB,MAAMjB,OAAO,GACXe,OAAO,KAAK,IAAI,IAChB,OAAOA,OAAO,KAAK,QAAQ,IAC3B,OAAO,IAAIA,OAAO,IAClB,OAAQA,OAAO,CAAwBG,KAAK,KAAK,QAAQ,GACpDH,OAAO,CAAuBG,KAAK,GACpC,mBAAmBP,QAAQ,CAACV,MAAM,GAAG;IAC3C,MAAM,IAAIJ,eAAe,CAACG,OAAO,EAAEW,QAAQ,CAACV,MAAM,CAAC;EACrD;EAEA,OAAOc,OAAO;AAChB;AAEA,OAAO,SAASI,UAAUA,CACxBd,MAAiB,EACjBe,YAAoB,EACM;EAC1B,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAAkBC,MAAM,EAAE,eAAegB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC1EC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACA;AACA;AACA;AACA,OAAO,SAASC,cAAcA,CAC5BrB,MAAiB,EACjBe,YAAoB,EACe;EACnC,MAAMC,MAAM,GAAG,IAAIC,eAAe,CAAC;IAAEC,aAAa,EAAEH;EAAa,CAAC,CAAC;EACnE,OAAOhB,OAAO,CAACC,MAAM,EAAE,oBAAoBgB,MAAM,CAACG,QAAQ,CAAC,CAAC,EAAE,EAAE;IAC9DC,MAAM,EAAE;EACV,CAAC,CAAC;AACJ;;AAEA;AACA,OAAO,SAASE,YAAYA,CAC1BtB,MAAiB,EACjBuB,KAKC,EACyB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,eAAe,EAAE;IACtCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBV,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCc,iBAAiB,EAAEN,KAAK,CAACO,gBAAgB;MACzCC,eAAe,EAAER,KAAK,CAACS,aAAa;MACpCC,KAAK,EAAEV,KAAK,CAACU;IACf,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzBlC,MAAiB,EACjBuB,KAOC,EAC8B;EAC/B,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBC,QAAQ,EAAE3B,MAAM,CAAC4B,OAAO;MACxBO,UAAU,EAAEZ,KAAK,CAACa,SAAS;MAC3BzC,OAAO,EAAE4B,KAAK,CAAC5B,OAAO;MACtB0C,SAAS,EAAEd,KAAK,CAACe,QAAQ;MACzBC,OAAO,EAAEhB,KAAK,CAACiB,MAAM;MACrBtB,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjC0B,WAAW,EAAElB,KAAK,CAACmB;IACrB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASC,WAAWA,CACzB3C,MAAiB,EACjBuB,KAAiE,EAChC;EACjC,OAAOxB,OAAO,CAACC,MAAM,EAAE,cAAc,EAAE;IACrCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR,YAAY;MACjCpB,OAAO,EAAE4B,KAAK,CAAC5B;IACjB,CAAC;EACH,CAAC,CAAC;AACJ;AAEA,OAAO,SAASmD,QAAQA,CACtB9C,MAAiB,EACjBuB,KAAgD,EACtB;EAC1B,OAAOxB,OAAO,CAACC,MAAM,EAAE,WAAW,EAAE;IAClCoB,MAAM,EAAE,MAAM;IACdI,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;MACnBkB,QAAQ,EAAErB,KAAK,CAACsB,OAAO;MACvB3B,aAAa,EAAEK,KAAK,CAACR;IACvB,CAAC;EACH,CAAC,CAAC;AACJ","ignoreList":[]}

package/lib/module/components/SupportButton.js

@@ -1,8 +1,9 @@
 "use strict";
 
 import { useCallback, useEffect, useMemo, useRef, useState } from 'react';
-import { Pressable, Text, View } from 'react-native';
-import { getThreads, markRead, postMessage, submitQuery, SupportApiError } from '../api';
+import { AppState, Pressable, Text, View } from 'react-native';
+import { getThreads, getUnreadCount, markRead, postMessage, registerPush, submitQuery, SupportApiError } from '../api';
+import { ensurePushPermission, isPushAvailable } from '../push';
 import { resolveTheme } from '../theme';
 import { validateProps } from '../utils';
 import { BottomSheet } from './BottomSheet';
@@ -11,6 +12,15 @@ import { ComposeScreen } from './screens/ComposeScreen';
 import { HomeScreen } from './screens/HomeScreen';
 import { ThreadScreen } from './screens/ThreadScreen';
 import { jsx as _jsx, jsxs as _jsxs, Fragment as _Fragment } from "react/jsx-runtime";
+// Poll cadence by context: fast where latency is felt (staring at a thread
+// waiting for a reply), slow when the sheet is closed — and the idle tick
+// uses the count-only endpoint, so it costs ~18 bytes instead of the full
+// thread list.
+const THREAD_POLL_MS = 5_000;
+const SHEET_POLL_MS = 15_000;
+const IDLE_POLL_MS = 60_000;
+const MIN_POLL_MS = 3_000;
+
 /**
  * The single entry point of the SDK: a button with an unread badge that
  * opens the support bottom sheet. Polls get-threads on mount and whenever
@@ -56,11 +66,66 @@ export function SupportButton(props) {
     }
   }, [config, props.user.revenuecatId, validationError]);
 
+  /** Badge-only refresh — the cheap endpoint used while idle. */
+  const refreshBadge = useCallback(async () => {
+    if (validationError) return;
+    try {
+      const data = await getUnreadCount(config, props.user.revenuecatId);
+      if (mounted.current) setTotalUnread(data.total_unread);
+    } catch {
+      // Best-effort: the next tick or the next sheet open reconciles.
+    }
+  }, [config, props.user.revenuecatId, validationError]);
+
   // Poll on mount…
   useEffect(() => {
     void refresh();
   }, [refresh]);
 
+  // …then adapt the cadence to what the user is looking at, and refresh
+  // whenever the app returns to the foreground.
+  const idlePollMs = props.pollIntervalMs ?? IDLE_POLL_MS;
+  const screenName = screen.name;
+  useEffect(() => {
+    const idle = !sheetOpen;
+    const intervalMs = idle ? idlePollMs : screenName === 'thread' ? THREAD_POLL_MS : SHEET_POLL_MS;
+
+    // While idle only the badge matters, so use the count-only endpoint.
+    const tick = () => void (idle ? refreshBadge() : refresh());
+
+    // Clamped so a typo like `pollIntervalMs={30}` can't hammer the API;
+    // 0 (or negative) disables idle polling entirely.
+    const timer = intervalMs > 0 ? setInterval(tick, Math.max(intervalMs, MIN_POLL_MS)) : null;
+    const appStateSub = AppState.addEventListener('change', state => {
+      if (state === 'active') tick();
+    });
+    return () => {
+      if (timer !== null) clearInterval(timer);
+      appStateSub.remove();
+    };
+  }, [sheetOpen, screenName, idlePollMs, refresh, refreshBadge]);
+
+  /**
+   * Asks for notification permission the moment the sheet opens, then
+   * reports the outcome (including denials) so the dashboard knows whether
+   * this user is reachable. Deliberately fire-and-forget: nothing in the
+   * support flow waits on it or breaks if it fails.
+   */
+  const syncPushPermission = useCallback(async () => {
+    if (validationError || !isPushAvailable) return;
+    try {
+      const registration = await ensurePushPermission(props.expoProjectId);
+      await registerPush(config, {
+        revenuecatId: props.user.revenuecatId,
+        permissionStatus: registration.status,
+        expoPushToken: registration.token,
+        asked: registration.asked
+      });
+    } catch {
+      // Push is an enhancement — never surfaced to the user as an error.
+    }
+  }, [config, props.user.revenuecatId, props.expoProjectId, validationError]);
+
   // …and on sheet open.
   function openSheet() {
     setScreen({
@@ -68,6 +133,9 @@ export function SupportButton(props) {
     });
     setSheetOpen(true);
     void refresh();
+    // The OS prompt appears right as the sheet opens; if the user declines,
+    // everything below carries on exactly as before.
+    void syncPushPermission();
   }
   function closeSheet() {
     setSheetOpen(false);
@@ -118,6 +186,13 @@ export function SupportButton(props) {
       });
     }
   }
+  function writeErrorMessage(e) {
+    if (e instanceof SupportApiError) {
+      if (e.status === 429) return 'Too many requests — try again later';
+      if (e.offline) return "You're offline — check your connection";
+    }
+    return "Couldn't send — try again";
+  }
   async function handleSubmit(type, message) {
     try {
       await submitQuery(config, {
@@ -129,9 +204,9 @@ export function SupportButton(props) {
         appVersion: props.user.appVersion
       });
       void refresh();
-      return true;
-    } catch {
-      return false;
+      return null;
+    } catch (e) {
+      return writeErrorMessage(e);
     }
   }
   async function handleSend(threadId, message) {
@@ -142,9 +217,9 @@ export function SupportButton(props) {
         message
       });
       await refresh();
-      return true;
-    } catch {
-      return false;
+      return null;
+    } catch (e) {
+      return writeErrorMessage(e);
     }
   }
   const activeThread = screen.name === 'thread' ? (threads ?? []).find(t => t.id === screen.threadId) ?? null : null;

package/lib/module/components/SupportButton.js.map

@@ -1 +1 @@
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package/lib/module/components/screens/ComposeScreen.js

@@ -14,7 +14,7 @@ export function ComposeScreen({
 }) {
   const [message, setMessage] = useState('');
   const [submitting, setSubmitting] = useState(false);
-  const [failed, setFailed] = useState(false);
+  const [failedMessage, setFailedMessage] = useState(null);
   const [sent, setSent] = useState(false);
   const trimmed = message.trim();
   const valid = trimmed.length >= USER_MESSAGE_MIN && trimmed.length <= USER_MESSAGE_MAX;
@@ -22,10 +22,10 @@ export function ComposeScreen({
   async function handleSubmit() {
     if (!valid || submitting) return;
     setSubmitting(true);
-    setFailed(false);
-    const ok = await onSubmit(trimmed);
+    setFailedMessage(null);
+    const errorMessage = await onSubmit(trimmed);
     setSubmitting(false);
-    if (ok) setSent(true);else setFailed(true);
+    if (errorMessage === null) setSent(true);else setFailedMessage(errorMessage);
   }
   if (sent) {
     return /*#__PURE__*/_jsxs(View, {
@@ -109,7 +109,7 @@ export function ComposeScreen({
         value: message,
         onChangeText: v => {
           setMessage(v);
-          setFailed(false);
+          setFailedMessage(null);
         },
         multiline: true,
         autoFocus: true,
@@ -143,12 +143,12 @@ export function ComposeScreen({
         }), trimmed.length > 0 && trimmed.length < USER_MESSAGE_MIN && /*#__PURE__*/_jsxs(Text, {
           style: textStyles.meta(theme),
           children: ["At least ", USER_MESSAGE_MIN, " characters"]
-        }), failed && /*#__PURE__*/_jsx(Text, {
+        }), failedMessage !== null && /*#__PURE__*/_jsx(Text, {
           style: {
             fontSize: 11,
             color: theme.colors.statusDanger
           },
-          children: "Couldn't send \u2014 try again"
+          children: failedMessage
         }), /*#__PURE__*/_jsx(View, {
           style: {
             marginLeft: 'auto'

package/lib/module/components/screens/ComposeScreen.js.map

@@ -1 +1 @@
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package/lib/module/components/screens/HomeScreen.js

@@ -148,7 +148,11 @@ export function HomeScreen({
             color: theme.colors.textTertiary
           })]
         }, type))
-      }), error ? /*#__PURE__*/_jsx(ErrorState, {
+      }), error && threads === null ?
+      /*#__PURE__*/
+      // Only take over the screen when there's nothing cached to show —
+      // a failed background poll shouldn't hide an already-loaded list.
+      _jsx(ErrorState, {
         message: error,
         onRetry: onRetry,
         theme: theme

package/lib/module/components/screens/HomeScreen.js.map

@@ -1 +1 @@
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package/lib/module/components/screens/ThreadScreen.js

@@ -15,7 +15,7 @@ export function ThreadScreen({
 }) {
   const [draft, setDraft] = useState('');
   const [sending, setSending] = useState(false);
-  const [failed, setFailed] = useState(false);
+  const [failedMessage, setFailedMessage] = useState(null);
   const scrollRef = useRef(null);
   const resolved = thread.status === 'resolved';
   const trimmed = draft.trim();
@@ -28,10 +28,10 @@ export function ThreadScreen({
   async function handleSend() {
     if (!valid || sending || resolved) return;
     setSending(true);
-    setFailed(false);
-    const ok = await onSend(trimmed);
+    setFailedMessage(null);
+    const errorMessage = await onSend(trimmed);
     setSending(false);
-    if (ok) setDraft('');else setFailed(true);
+    if (errorMessage === null) setDraft('');else setFailedMessage(errorMessage);
   }
   return /*#__PURE__*/_jsxs(KeyboardAvoidingView, {
     style: {
@@ -154,7 +154,7 @@ export function ThreadScreen({
           value: draft,
           onChangeText: v => {
             setDraft(v);
-            setFailed(false);
+            setFailedMessage(null);
           },
           multiline: true,
           placeholder: "Reply",
@@ -184,12 +184,12 @@ export function ThreadScreen({
               color: theme.colors.statusDanger
             }],
             children: [draft.length, "/", USER_MESSAGE_MAX]
-          }), failed && /*#__PURE__*/_jsx(Text, {
+          }), failedMessage !== null && /*#__PURE__*/_jsx(Text, {
             style: {
               fontSize: 11,
               color: theme.colors.statusDanger
             },
-            children: "Couldn't send \u2014 try again"
+            children: failedMessage
           }), /*#__PURE__*/_jsx(View, {
             style: {
               marginLeft: 'auto'

package/lib/module/components/screens/ThreadScreen.js.map

@@ -1 +1 @@
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package/lib/module/index.js

@@ -3,5 +3,6 @@
 export { SupportButton } from './components/SupportButton';
 export { supportDarkTheme, supportLightTheme, resolveTheme } from './theme';
 export { SupportApiError } from './api';
+export { isPushAvailable } from './push';
 export { QUERY_TYPE_LABEL, USER_MESSAGE_MAX, USER_MESSAGE_MIN } from './types';
 //# sourceMappingURL=index.js.map

package/lib/module/index.js.map

@@ -1 +1 @@
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+{"version":3,"names":["SupportButton","supportDarkTheme","supportLightTheme","resolveTheme","SupportApiError","isPushAvailable","QUERY_TYPE_LABEL","USER_MESSAGE_MAX","USER_MESSAGE_MIN"],"sourceRoot":"../../src","sources":["index.tsx"],"mappings":";;AAAA,SAASA,aAAa,QAAQ,4BAA4B;AAC1D,SACEC,gBAAgB,EAChBC,iBAAiB,EACjBC,YAAY,QAEP,SAAS;AAChB,SAASC,eAAe,QAAQ,OAAO;AACvC,SAASC,eAAe,QAAQ,QAAQ;AAaxC,SACEC,gBAAgB,EAChBC,gBAAgB,EAChBC,gBAAgB,QACX,SAAS","ignoreList":[]}

package/lib/module/push.js

@@ -0,0 +1,98 @@
+"use strict";
+
+// Optional push-notification support.
+//
+// expo-notifications is an OPTIONAL peer dependency: if the host app has it
+// installed we ask for permission and mint a token, otherwise every function
+// here degrades to "undetermined" and the support flow is unaffected. The
+// require is wrapped in try/catch so bundling succeeds either way.
+//
+// Nothing in the support experience is gated on the result — a user who
+// denies notifications keeps full use of threads, replies, and unread
+// badges. The status is reported purely so the dashboard can show whether
+// the user is reachable.
+
+/** The slice of expo-notifications this SDK uses. */
+
+function loadNotifications() {
+  try {
+    // eslint-disable-next-line @typescript-eslint/no-require-imports
+    const mod = require('expo-notifications');
+    return typeof mod?.getPermissionsAsync === 'function' ? mod : null;
+  } catch {
+    return null;
+  }
+}
+const notifications = loadNotifications();
+
+/** True when the host app has expo-notifications installed. */
+export const isPushAvailable = notifications !== null;
+function normalizeStatus(status) {
+  if (status === 'granted') return 'granted';
+  if (status === 'denied') return 'denied';
+  return 'undetermined';
+}
+
+/**
+ * Ensures notification permission has been requested, and returns the
+ * outcome plus an Expo push token when one is obtainable.
+ *
+ * Never throws: any failure resolves to an 'undetermined' registration so
+ * callers can report it and move on.
+ */
+export async function ensurePushPermission(expoProjectId) {
+  if (!notifications) {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+  try {
+    const current = await notifications.getPermissionsAsync();
+    let status = normalizeStatus(current.status);
+    let asked = false;
+
+    // Only prompt when the OS will actually show something. Re-prompting a
+    // user who already decided is impossible on iOS and annoying on Android.
+    if (status === 'undetermined' && current.canAskAgain) {
+      const requested = await notifications.requestPermissionsAsync();
+      status = normalizeStatus(requested.status);
+      asked = true;
+    }
+    if (status !== 'granted') {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+
+    // Token minting needs a dev/production build with push credentials —
+    // it fails in Expo Go. A granted permission with no token is still
+    // useful information for the dashboard, so report it either way.
+    try {
+      const token = await notifications.getExpoPushTokenAsync(expoProjectId ? {
+        projectId: expoProjectId
+      } : undefined);
+      return {
+        status,
+        asked,
+        token: token.data
+      };
+    } catch {
+      return {
+        status,
+        asked,
+        token: null
+      };
+    }
+  } catch {
+    return {
+      status: 'undetermined',
+      asked: false,
+      token: null
+    };
+  }
+}
+//# sourceMappingURL=push.js.map

package/lib/module/push.js.map

@@ -0,0 +1 @@
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package/lib/module/types.js.map

@@ -1 +1 @@
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+{"version":3,"names":["QUERY_TYPE_LABEL","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;AAiFA,OAAO,MAAMA,gBAA2C,GAAG;EACzDC,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAED,OAAO,MAAMC,gBAAgB,GAAG,EAAE;AAClC,OAAO,MAAMC,gBAAgB,GAAG,GAAG","ignoreList":[]}