@app-connect/core 1.7.25 → 1.7.26

package/lib/callLogComposer.js

@@ -1,898 +1,898 @@
-const moment = require('moment-timezone');
-const { secondsToHoursMinutesSeconds } = require('./util');
-const connectorRegistry = require('../connector/registry');
-const { LOG_DETAILS_FORMAT_TYPE } = require('./constants');
-
-/**
- * Centralized call log composition module
- * Supports both plain text and HTML formats used across different CRM connectors
- */
-
-/**
- * Compose call log details based on user settings and format type
- * @param {Object} params - Composition parameters
- * @param {string} params.logFormat - logFormat type: 'plainText' or 'html'
- * @param {string} params.existingBody - Existing log body (for updates)
- * @param {Object} params.callLog - Call log information
- * @param {Object} params.contactInfo - Contact information
- * @param {Object} params.user - User information
- * @param {string} params.note - User note
- * @param {string} params.aiNote - AI generated note
- * @param {string} params.transcript - Call transcript
- * @param {string} params.recordingLink - Recording link
- * @param {string} params.subject - Call subject
- * @param {Date} params.startTime - Call start time
- * @param {number} params.duration - Call duration in seconds
- * @param {string} params.result - Call result
- * @returns {Promise<string>} Composed log body
- */
-function composeCallLog(params) {
-    const {
-        logFormat = LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT,
-        existingBody = '',
-        callLog,
-        contactInfo,
-        user,
-        note,
-        aiNote,
-        transcript,
-        recordingLink,
-        subject,
-        startTime,
-        duration,
-        result,
-        ringSenseTranscript,
-        ringSenseSummary,
-        ringSenseAIScore,
-        ringSenseBulletedSummary,
-        ringSenseLink
-    } = params;
-
-    let body = existingBody;
-    const userSettings = user.userSettings || {};
-    // Determine timezone handling
-    let resolvedStartTime = startTime || callLog?.startTime;
-    let timezoneOffset = user.timezoneOffset;
-    if (resolvedStartTime) {
-        resolvedStartTime = moment(resolvedStartTime);
-    }
-    // Apply upsert functions based on user settings
-    if (note && (userSettings?.addCallLogNote?.value ?? true)) {
-        body = upsertCallAgentNote({ body, note, logFormat });
-    }
-
-    if (callLog?.sessionId && (userSettings?.addCallSessionId?.value ?? false)) {
-        body = upsertCallSessionId({ body, id: callLog.sessionId, logFormat });
-    }
-
-    if (userSettings?.addRingCentralUserName?.value) {
-        const ringcentralUsername = (callLog.direction === 'Inbound' ? callLog?.to?.name : callLog?.from?.name) ?? null;
-        if (ringcentralUsername) {
-            body = upsertRingCentralUserName({ body, userName: ringcentralUsername, logFormat });
-        }
-    }
-
-    if (userSettings?.addRingCentralNumber?.value ?? false) {
-        const ringcentralNumber = callLog.direction === 'Inbound' ? callLog?.to?.phoneNumber : callLog?.from?.phoneNumber;
-        if (ringcentralNumber) {
-            const ringcentralExtensionNumber = callLog.direction === 'Inbound' ? callLog?.from?.extensionNumber : callLog?.to?.extensionNumber;
-            body = upsertRingCentralNumberAndExtension({ body, number: ringcentralNumber, extension: ringcentralExtensionNumber ?? '', logFormat });
-        }
-    }
-
-    if (subject && (userSettings?.addCallLogSubject?.value ?? true)) {
-        body = upsertCallSubject({ body, subject, logFormat });
-    }
-
-    if (contactInfo?.phoneNumber && (userSettings?.addCallLogContactNumber?.value ?? false)) {
-        body = upsertContactPhoneNumber({
-            body,
-            phoneNumber: contactInfo.phoneNumber,
-            direction: callLog?.direction,
-            logFormat
-        });
-    }
-
-    if (resolvedStartTime && (userSettings?.addCallLogDateTime?.value ?? true)) {
-        body = upsertCallDateTime({
-            body,
-            startTime: resolvedStartTime,
-            timezoneOffset,
-            logDateFormat: userSettings?.logDateFormat?.value ?? 'YYYY-MM-DD hh:mm:ss A',
-            logFormat
-        });
-    }
-
-    if (typeof duration !== 'undefined' && (userSettings?.addCallLogDuration?.value ?? true)) {
-        body = upsertCallDuration({ body, duration, logFormat });
-    }
-
-    if (result && (userSettings?.addCallLogResult?.value ?? true)) {
-        body = upsertCallResult({ body, result, logFormat });
-    }
-
-    if (recordingLink && (userSettings?.addCallLogRecording?.value ?? true)) {
-        body = upsertCallRecording({ body, recordingLink, logFormat });
-    }
-
-    if (aiNote && (userSettings?.addCallLogAiNote?.value ?? true)) {
-        body = upsertAiNote({ body, aiNote, logFormat });
-    }
-
-    if (transcript && (userSettings?.addCallLogTranscript?.value ?? true)) {
-        body = upsertTranscript({ body, transcript, logFormat });
-    }
-
-    if (ringSenseTranscript && (userSettings?.addCallLogRingSenseRecordingTranscript?.value ?? true)) {
-        body = upsertRingSenseTranscript({ body, transcript: ringSenseTranscript, logFormat });
-    }
-
-    if (ringSenseSummary && (userSettings?.addCallLogRingSenseRecordingSummary?.value ?? true)) {
-        body = upsertRingSenseSummary({ body, summary: ringSenseSummary, logFormat });
-    }
-
-    if (ringSenseAIScore && (userSettings?.addCallLogRingSenseRecordingAIScore?.value ?? true)) {
-        body = upsertRingSenseAIScore({ body, score: ringSenseAIScore, logFormat });
-    }
-
-    if (ringSenseBulletedSummary && (userSettings?.addCallLogRingSenseRecordingBulletedSummary?.value ?? true)) {
-        body = upsertRingSenseBulletedSummary({ body, summary: ringSenseBulletedSummary, logFormat });
-    }
-
-    if (ringSenseLink && (userSettings?.addCallLogRingSenseRecordingLink?.value ?? true)) {
-        body = upsertRingSenseLink({ body, link: ringSenseLink, logFormat });
-    }
-
-    if (callLog?.legs && (userSettings?.addCallLogLegs?.value ?? true)) {
-        body = upsertLegs({ body, legs: callLog.legs, logFormat });
-    }
-
-    return body;
-}
-
-/**
- * Upsert functions for different log components
- */
-
-function upsertCallAgentNote({ body, note, logFormat }) {
-    if (!note) return body;
-
-    let noteRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // HTML logFormat with proper Agent notes section handling
-            noteRegex = RegExp('<b>Agent notes</b>([\\s\\S]+?)Call details</b>');
-            if (noteRegex.test(body)) {
-                return body.replace(noteRegex, `<b>Agent notes</b><br>${note}<br><br><b>Call details</b>`);
-            }
-            return `<b>Agent notes</b><br>${note}<br><br><b>Call details</b><br>` + body;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown logFormat with proper Agent notes section handling
-            noteRegex = /## Agent notes\n([\s\S]*?)\n## Call details/;
-            if (noteRegex.test(body)) {
-                return body.replace(noteRegex, `## Agent notes\n${note}\n\n## Call details`);
-            }
-            if (body.startsWith('## Call details')) {
-                return `## Agent notes\n${note}\n\n` + body;
-            }
-            return `## Agent notes\n${note}\n\n## Call details\n` + body;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // Plain text logFormat - FIXED REGEX for multi-line notes with blank lines
-            noteRegex = /- (?:Note|Agent notes): ([\s\S]*?)(?=\n- [A-Z][a-zA-Z\s/]*:|\n$|$)/;
-            if (noteRegex.test(body)) {
-                return body.replace(noteRegex, `- Note: ${note}`);
-            }
-            return `- Note: ${note}\n` + body;
-    }
-}
-
-function upsertCallSessionId({ body, id, logFormat }) {
-    if (!id) return body;
-
-    let idRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            idRegex = /(?:<li>)?<b>Session Id<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (idRegex.test(body)) {
-                return body.replace(idRegex, `<li><b>Session Id</b>: ${id}</li>`);
-            }
-            return body + `<li><b>Session Id</b>: ${id}</li>`;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Session Id**: value
-            idRegex = /\*\*Session Id\*\*: [^\n]*\n*/;
-            if (idRegex.test(body)) {
-                return body.replace(idRegex, `**Session Id**: ${id}\n`);
-            }
-            return body + `**Session Id**: ${id}\n`;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // Match Session Id field and any trailing newlines, replace with single newline
-            idRegex = /- Session Id: [^\n]*\n*/;
-            if (idRegex.test(body)) {
-                return body.replace(idRegex, `- Session Id: ${id}\n`);
-            }
-            return body + `- Session Id: ${id}\n`;
-    }
-}
-
-function upsertRingCentralUserName({ body, userName, logFormat }) {
-    if (!userName) return body;
-
-    let userNameRegex = null;
-    let match = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            userNameRegex = /(?:<li>)?<b>RingCentral user name<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            match = body.match(userNameRegex);
-            if (match) {
-                // Only replace if existing value is (pending...)
-                if (match[1].trim() === '(pending...)') {
-                    return body.replace(userNameRegex, `<li><b>RingCentral user name</b>: ${userName}</li>`);
-                }
-                return body;
-            } else {
-                return body + `<li><b>RingCentral user name</b>: ${userName}</li>`;
-            }
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            userNameRegex = /\*\*RingCentral user name\*\*: ([^\n]*)\n*/i;
-            match = body.match(userNameRegex);
-            if (match) {
-                // Only replace if existing value is (pending...)
-                if (match[1].trim() === '(pending...)') {
-                    return body.replace(userNameRegex, `**RingCentral user name**: ${userName}\n`);
-                }
-                return body;
-            } else {
-                return body + `**RingCentral user name**: ${userName}\n`;
-            }
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            userNameRegex = /- RingCentral user name: ([^\n]*)\n*/;
-            match = body.match(userNameRegex);
-            if (match) {
-                // Only replace if existing value is (pending...)
-                if (match[1].trim() === '(pending...)') {
-                    return body.replace(userNameRegex, `- RingCentral user name: ${userName}\n`);
-                }
-                return body;
-            } else {
-                return body + `- RingCentral user name: ${userName}\n`;
-            }
-    }
-}
-
-function upsertRingCentralNumberAndExtension({ body, number, extension, logFormat }) {
-    if (!number && !extension) return body;
-
-    let numberAndExtensionRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            numberAndExtensionRegex = /(?:<li>)?<b>RingCentral number and extension<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (numberAndExtensionRegex.test(body)) {
-                return body.replace(numberAndExtensionRegex, `<li><b>RingCentral number and extension</b>: ${number} ${extension}</li>`);
-            }
-            return body + `<li><b>RingCentral number and extension</b>: ${number} ${extension}</li>`;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            numberAndExtensionRegex = /\*\*RingCentral number and extension\*\*: [^\n]*\n*/i;
-            if (numberAndExtensionRegex.test(body)) {
-                return body.replace(numberAndExtensionRegex, `**RingCentral number and extension**: ${number} ${extension}\n`);
-            }
-            return body + `**RingCentral number and extension**: ${number} ${extension}\n`;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            numberAndExtensionRegex = /- RingCentral number and extension: [^\n]*\n*/;
-            if (numberAndExtensionRegex.test(body)) {
-                return body.replace(numberAndExtensionRegex, `- RingCentral number and extension: ${number} ${extension}\n`);
-            }
-            return body + `- RingCentral number and extension: ${number} ${extension}\n`;
-    }
-}
-
-function upsertCallSubject({ body, subject, logFormat }) {
-    if (!subject) return body;
-
-    let subjectRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            subjectRegex = /(?:<li>)?<b>Summary<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (subjectRegex.test(body)) {
-                return body.replace(subjectRegex, `<li><b>Summary</b>: ${subject}</li>`);
-            }
-            return body + `<li><b>Summary</b>: ${subject}</li>`;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Summary**: value
-            subjectRegex = /\*\*Summary\*\*: [^\n]*\n*/;
-            if (subjectRegex.test(body)) {
-                return body.replace(subjectRegex, `**Summary**: ${subject}\n`);
-            }
-            return body + `**Summary**: ${subject}\n`;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // Match Summary field and any trailing newlines, replace with single newline
-            subjectRegex = /- Summary: [^\n]*\n*/;
-            if (subjectRegex.test(body)) {
-                return body.replace(subjectRegex, `- Summary: ${subject}\n`);
-            }
-            return body + `- Summary: ${subject}\n`;
-    }
-}
-
-function upsertContactPhoneNumber({ body, phoneNumber, direction, logFormat }) {
-    if (!phoneNumber) return body;
-
-    const label = direction === 'Outbound' ? 'Recipient' : 'Caller';
-    let result = body;
-
-    let phoneNumberRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            phoneNumberRegex = new RegExp(`(?:<li>)?<b>${label} phone number</b>:\\s*([^<\\n]+)(?:</li>|(?=<|$))`, 'i');
-            if (phoneNumberRegex.test(result)) {
-                result = result.replace(phoneNumberRegex, `<li><b>${label} phone number</b>: ${phoneNumber}</li>`);
-            } else {
-                result += `<li><b>${label} phone number</b>: ${phoneNumber}</li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Contact Number**: value
-            phoneNumberRegex = /\*\*Contact Number\*\*: [^\n]*\n*/;
-            if (phoneNumberRegex.test(result)) {
-                result = result.replace(phoneNumberRegex, `**Contact Number**: ${phoneNumber}\n`);
-            } else {
-                result += `**Contact Number**: ${phoneNumber}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // More flexible regex that handles both with and without newlines
-            phoneNumberRegex = /- Contact Number: ([^\n-]+)(?=\n-|\n|$)/;
-            if (phoneNumberRegex.test(result)) {
-                result = result.replace(phoneNumberRegex, `- Contact Number: ${phoneNumber}\n`);
-            } else {
-                result += `- Contact Number: ${phoneNumber}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertCallDateTime({ body, startTime, timezoneOffset, logFormat, logDateFormat }) {
-    if (!startTime) return body;
-
-    // Simple approach: convert to moment and apply timezone offset
-    let momentTime = moment(startTime);
-    if (timezoneOffset) {
-        // Handle both string offsets ('+05:30') and numeric offsets (330 minutes or 5.5 hours)
-        if (typeof timezoneOffset === 'string' && timezoneOffset.includes(':')) {
-            // String logFormat like '+05:30' or '-05:00'
-            momentTime = momentTime.utcOffset(timezoneOffset);
-        } else {
-            // Numeric logFormat (minutes or hours)
-            momentTime = momentTime.utcOffset(Number(timezoneOffset));
-        }
-    }
-    const formattedDateTime = momentTime.format(logDateFormat || 'YYYY-MM-DD hh:mm:ss A');
-    let result = body;
-
-    let dateTimeRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            dateTimeRegex = /(?:<li>)?<b>Date\/time<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (dateTimeRegex.test(result)) {
-                result = result.replace(dateTimeRegex, `<li><b>Date/time</b>: ${formattedDateTime}</li>`);
-            } else {
-                result += `<li><b>Date/time</b>: ${formattedDateTime}</li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Date/Time**: value
-            dateTimeRegex = /\*\*Date\/Time\*\*: [^\n]*\n*/;
-            if (dateTimeRegex.test(result)) {
-                result = result.replace(dateTimeRegex, `**Date/Time**: ${formattedDateTime}\n`);
-            } else {
-                result += `**Date/Time**: ${formattedDateTime}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // Handle duplicated Date/Time entries and match complete date/time values
-            dateTimeRegex = /^(- Date\/Time:).*$/m;
-            if (dateTimeRegex.test(result)) {
-                result = result.replace(dateTimeRegex, `- Date/Time: ${formattedDateTime}`);
-            } else {
-                result += `- Date/Time: ${formattedDateTime}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertCallDuration({ body, duration, logFormat }) {
-    if (typeof duration === 'undefined') return body;
-
-    const formattedDuration = secondsToHoursMinutesSeconds(duration);
-    let result = body;
-    let durationRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            durationRegex = /(?:<li>)?<b>Duration<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (durationRegex.test(result)) {
-                result = result.replace(durationRegex, `<li><b>Duration</b>: ${formattedDuration}</li>`);
-            } else {
-                result += `<li><b>Duration</b>: ${formattedDuration}</li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Duration**: value
-            durationRegex = /\*\*Duration\*\*: [^\n]*\n*/;
-            if (durationRegex.test(result)) {
-                result = result.replace(durationRegex, `**Duration**: ${formattedDuration}\n`);
-            } else {
-                result += `**Duration**: ${formattedDuration}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // More flexible regex that handles both with and without newlines
-            durationRegex = /- Duration: ([^\n-]+)(?=\n-|\n|$)/;
-            if (durationRegex.test(result)) {
-                result = result.replace(durationRegex, `- Duration: ${formattedDuration}`);
-            } else {
-                result += `- Duration: ${formattedDuration}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertCallResult({ body, result, logFormat }) {
-    if (!result) return body;
-
-    let bodyResult = body;
-
-    let resultRegex = null;
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content
-            resultRegex = /(?:<li>)?<b>Result<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (resultRegex.test(bodyResult)) {
-                bodyResult = bodyResult.replace(resultRegex, `<li><b>Result</b>: ${result}</li>`);
-            } else {
-                bodyResult += `<li><b>Result</b>: ${result}</li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Result**: value
-            resultRegex = /\*\*Result\*\*: [^\n]*\n*/;
-            if (resultRegex.test(bodyResult)) {
-                bodyResult = bodyResult.replace(resultRegex, `**Result**: ${result}\n`);
-            } else {
-                bodyResult += `**Result**: ${result}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // More flexible regex that handles both with and without newlines
-            resultRegex = /- Result: ([^\n-]+)(?=\n-|\n|$)/;
-            if (resultRegex.test(bodyResult)) {
-                bodyResult = bodyResult.replace(resultRegex, `- Result: ${result}`);
-            } else {
-                bodyResult += `- Result: ${result}\n`;
-            }
-            break;
-    }
-    return bodyResult;
-}
-
-function upsertCallRecording({ body, recordingLink, logFormat }) {
-    if (!recordingLink) return body;
-
-    let result = body;
-    let recordingLinkRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            // More flexible regex that handles both <li> wrapped and unwrapped content, and existing <a> anchors
-            recordingLinkRegex = /(?:<li>)?<b>Call recording link<\/b>:\s*(?:<a[^>]*>[^<]*<\/a>|[^<]+)(?:<\/li>|(?=<|$))/i;
-            if (recordingLinkRegex.test(result)) {
-                if (recordingLink.startsWith('http')) {
-                    result = result.replace(recordingLinkRegex, `<li><b>Call recording link</b>: <a target="_blank" href="${recordingLink}">open</a></li>`);
-                } else {
-                    result = result.replace(recordingLinkRegex, `<li><b>Call recording link</b>: (pending...)</li>`);
-                }
-            } else {
-                let text = '';
-                if (recordingLink.startsWith('http')) {
-                    text = `<li><b>Call recording link</b>: <a target="_blank" href="${recordingLink}">open</a></li>`;
-                } else {
-                    text = '<li><b>Call recording link</b>: (pending...)</li>';
-                }
-                if (result.indexOf('</ul>') === -1) {
-                    result += text;
-                } else {
-                    result = result.replace('</ul>', `${text}</ul>`);
-                }
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: **Call recording link**: value
-            recordingLinkRegex = /\*\*Call recording link\*\*: [^\n]*\n*/;
-            if (recordingLinkRegex.test(result)) {
-                result = result.replace(recordingLinkRegex, `**Call recording link**: ${recordingLink}\n`);
-            } else {
-                result += `**Call recording link**: ${recordingLink}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            // Match recording link field and any trailing content, replace with single newline
-            recordingLinkRegex = /- Call recording link: [^\n]*\n*/;
-            if (recordingLinkRegex.test(result)) {
-                result = result.replace(recordingLinkRegex, `- Call recording link: ${recordingLink}\n`);
-            } else {
-                if (result && !result.endsWith('\n')) {
-                    result += '\n';
-                }
-                result += `- Call recording link: ${recordingLink}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertAiNote({ body, aiNote, logFormat }) {
-    if (!aiNote) return body;
-
-    const clearedAiNote = aiNote.replace(/\n+$/, '');
-    let result = body;
-    let aiNoteRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            const formattedAiNote = clearedAiNote.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            aiNoteRegex = /<div><b>AI Note<\/b><br>(.+?)<\/div>/;
-            if (aiNoteRegex.test(result)) {
-                result = result.replace(aiNoteRegex, `<div><b>AI Note</b><br>${formattedAiNote}</div>`);
-            } else {
-                result += `<div><b>AI Note</b><br>${formattedAiNote}</div><br>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: ### AI Note
-            aiNoteRegex = /### AI Note\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (aiNoteRegex.test(result)) {
-                result = result.replace(aiNoteRegex, `### AI Note\n${clearedAiNote}\n`);
-            } else {
-                result += `### AI Note\n${clearedAiNote}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            aiNoteRegex = /- AI Note:([\s\S]*?)--- END/;
-            if (aiNoteRegex.test(result)) {
-                result = result.replace(aiNoteRegex, `- AI Note:\n${clearedAiNote}\n--- END`);
-            } else {
-                result += `\n- AI Note:\n${clearedAiNote}\n--- END\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertTranscript({ body, transcript, logFormat }) {
-    if (!transcript) return body;
-
-    let result = body;
-    let transcriptRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            const formattedTranscript = transcript.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            transcriptRegex = /<div><b>Transcript<\/b><br>(.+?)<\/div>/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `<div><b>Transcript</b><br>${formattedTranscript}</div>`);
-            } else {
-                result += `<div><b>Transcript</b><br>${formattedTranscript}</div><br>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            // Markdown format: ### Transcript
-            transcriptRegex = /### Transcript\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `### Transcript\n${transcript}\n`);
-            } else {
-                result += `### Transcript\n${transcript}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            transcriptRegex = /- Transcript:([\s\S]*?)--- END/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `- Transcript:\n${transcript}\n--- END`);
-            } else {
-                result += `\n- Transcript:\n${transcript}\n--- END\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function getLegPartyInfo(info) {
-    let phoneNumber = info.phoneNumber;
-    let extensionNumber = info.extensionNumber;
-    let numberInfo = phoneNumber;
-    if (!phoneNumber && !extensionNumber) {
-        return '';
-    }
-    if (extensionNumber && phoneNumber) {
-        numberInfo = `${phoneNumber}, ext ${extensionNumber}`;
-    }
-    if (phoneNumber && !extensionNumber) {
-        numberInfo = phoneNumber;
-    }
-    if (!phoneNumber && extensionNumber) {
-        numberInfo = `ext ${extensionNumber}`;
-    }
-    if (info.name) {
-        return `${info.name}, ${numberInfo}`;
-    }
-    return numberInfo;
-}
-
-function getLegsJourney(legs) {
-    return legs.map((leg, index) => {
-        if (index === 0) {
-            if (leg.direction === 'Outbound') {
-                return `Made call from ${getLegPartyInfo(leg.from)}`;
-            } else {
-                return `Received call at ${getLegPartyInfo(leg.to)}`;
-            }
-        }
-        if (leg.direction === 'Outbound') {
-            let party = leg.from;
-            if (leg.legType === 'PstnToSip') {
-                party = leg.to;
-            }
-            return `Transferred to ${getLegPartyInfo(party)}, duration: ${leg.duration} second${leg.duration > 1 ? 's' : ''}`;
-        } else {
-            return `Transferred to ${getLegPartyInfo(leg.to)}, duration: ${leg.duration} second${leg.duration > 1 ? 's' : ''}`;
-        }
-    }).join('\n');
-}
-
-function upsertLegs({ body, legs, logFormat }) {
-    if (!legs || legs.length === 0) return body;
-
-    let result = body;
-    let legsJourney = getLegsJourney(legs);
-    let legsRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            legsJourney = legsJourney.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            legsRegex = /<div><b>Call journey<\/b><br>(.+?)<\/div>/;
-            if (legsRegex.test(result)) {
-                result = result.replace(legsRegex, `<div><b>Call journey</b><br>${legsJourney}</div>`);
-            } else {
-                result += `<div><b>Call journey</b><br>${legsJourney}</div>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            legsRegex = /### Call journey\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (legsRegex.test(result)) {
-                result = result.replace(legsRegex, `### Call journey\n${legsJourney}\n`);
-            } else {
-                result += `### Call journey\n${legsJourney}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            legsRegex = /- Call journey:([\s\S]*?)--- JOURNEY END/;
-            if (legsRegex.test(result)) {
-                result = result.replace(legsRegex, `- Call journey:\n${legsJourney}\n--- JOURNEY END`);
-            } else {
-                result += `- Call journey:\n${legsJourney}\n--- JOURNEY END\n`;
-            }
-            break;
-    }
-
-    return result;
-}
-
-function upsertRingSenseTranscript({ body, transcript, logFormat }) {
-    if (!transcript) return body;
-
-    let result = body;
-    const clearedTranscript = transcript.replace(/\n+$/, '');
-    let transcriptRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            const formattedTranscript = clearedTranscript.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            transcriptRegex = /<div><b>ACE transcript<\/b><br>(.+?)<\/div>/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `<div><b>ACE transcript</b><br>${formattedTranscript}</div>`);
-            } else {
-                result += `<div><b>ACE transcript</b><br>${formattedTranscript}</div>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            transcriptRegex = /### ACE transcript\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `### ACE transcript\n${clearedTranscript}\n`);
-            } else {
-                result += `### ACE transcript\n${clearedTranscript}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            transcriptRegex = /- ACE transcript:([\s\S]*?)--- END/;
-            if (transcriptRegex.test(result)) {
-                result = result.replace(transcriptRegex, `- ACE transcript:\n${clearedTranscript}\n--- END`);
-            } else {
-                result += `\n- ACE transcript:\n${clearedTranscript}\n--- END\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertRingSenseSummary({ body, summary, logFormat }) {
-    if (!summary) return body;
-
-    let result = body;
-    // remove new line in last line of summary
-    const clearedSummary = summary.replace(/\n+$/, '');
-    let summaryRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            summaryRegex = /<div><b>ACE summary<\/b><br>(.+?)<\/div>/;
-            const formattedSummary = clearedSummary.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `<div><b>ACE summary</b><br>${formattedSummary}</div>`);
-            } else {
-                result += `<div><b>ACE summary</b><br>${formattedSummary}</div>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            summaryRegex = /### ACE summary\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `### ACE summary\n${summary}\n`);
-            } else {
-                result += `### ACE summary\n${summary}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            summaryRegex = /- ACE summary:([\s\S]*?)--- END/;
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `- ACE summary:\n${summary}\n--- END`);
-            } else {
-                result += `\n- ACE summary:\n${summary}\n--- END\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertRingSenseAIScore({ body, score, logFormat }) {
-    if (!score) return body;
-
-    let result = body;
-    let scoreRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            scoreRegex = /(?:<li>)?<b>Call score<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
-            if (scoreRegex.test(result)) {
-                result = result.replace(scoreRegex, `<li><b>Call score</b>: ${score}</li>`);
-            } else {
-                result += `<li><b>Call score</b>: ${score}</li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            scoreRegex = /\*\*Call score\*\*: [^\n]*\n*/;
-            if (scoreRegex.test(result)) {
-                result = result.replace(scoreRegex, `**Call score**: ${score}\n`);
-            } else {
-                result += `**Call score**: ${score}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            scoreRegex = /- Call score:\s*([^<\n]+)(?=\n|$)/i;
-            if (scoreRegex.test(result)) {
-                result = result.replace(scoreRegex, `- Call score: ${score}`);
-            } else {
-                result += `- Call score: ${score}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertRingSenseBulletedSummary({ body, summary, logFormat }) {
-    if (!summary) return body;
-
-    let result = body;
-    const clearedSummary = summary.replace(/\n+$/, '');
-    let summaryRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            summaryRegex = /<div><b>ACE bulleted summary<\/b><br>(.+?)<\/div>/;
-            const formattedSummary = clearedSummary.replace(/(?:\r\n|\r|\n)/g, '<br>');
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `<div><b>ACE bulleted summary</b><br>${formattedSummary}</div>`);
-            } else {
-                result += `<div><b>ACE bulleted summary</b><br>${formattedSummary}</div>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            summaryRegex = /### ACE bulleted summary\n([\s\S]*?)(?=\n### |\n$|$)/;
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `### ACE bulleted summary\n${summary}\n`);
-            } else {
-                result += `### ACE bulleted summary\n${summary}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            summaryRegex = /- ACE bulleted summary:\s*([^<\n]+)(?=\n|$)/i;
-            if (summaryRegex.test(result)) {
-                result = result.replace(summaryRegex, `- ACE bulleted summary:\n${summary}\n--- END`);
-            } else {
-                result += `\n- ACE bulleted summary:\n${summary}\n--- END\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-function upsertRingSenseLink({ body, link, logFormat }) {
-    if (!link) return body;
-
-    let result = body;
-    let linkRegex = null;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            linkRegex = /(?:<li>)?<b>ACE recording link<\/b>:\s*(?:<a[^>]*>[^<]*<\/a>|[^<]+)(?:<\/li>|(?=<|$))/i;
-            if (linkRegex.test(result)) {
-                result = result.replace(linkRegex, `<li><b>ACE recording link</b>: <a target="_blank" href="${link}">open</a></li>`);
-            } else {
-                result += `<li><b>ACE recording link</b>: <a target="_blank" href="${link}">open</a></li>`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            linkRegex = /\*\*ACE recording link\*\*:\s*([^<\n]+)(?=\n|$)/i;
-            if (linkRegex.test(result)) {
-                result = result.replace(linkRegex, `**ACE recording link**: ${link}\n`);
-            } else {
-                result += `**ACE recording link**: ${link}\n`;
-            }
-            break;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-            linkRegex = /- ACE recording link:\s*([^<\n]+)(?=\n|$)/i;
-            if (linkRegex.test(result)) {
-                result = result.replace(linkRegex, `- ACE recording link: ${link}`);
-            } else {
-                result += `- ACE recording link: ${link}\n`;
-            }
-            break;
-    }
-    return result;
-}
-
-module.exports = {
-    composeCallLog,
-    // Export individual upsert functions for backward compatibility
-    upsertCallAgentNote,
-    upsertCallSessionId,
-    upsertRingCentralUserName,
-    upsertRingCentralNumberAndExtension,
-    upsertCallSubject,
-    upsertContactPhoneNumber,
-    upsertCallDateTime,
-    upsertCallDuration,
-    upsertCallResult,
-    upsertCallRecording,
-    upsertAiNote,
-    upsertTranscript,
-    upsertLegs,
-    upsertRingSenseTranscript,
-    upsertRingSenseSummary,
-    upsertRingSenseAIScore,
-    upsertRingSenseBulletedSummary,
-    upsertRingSenseLink,
-};
+const moment = require('moment-timezone');
+const { secondsToHoursMinutesSeconds } = require('./util');
+const connectorRegistry = require('../connector/registry');
+const { LOG_DETAILS_FORMAT_TYPE } = require('./constants');
+
+/**
+ * Centralized call log composition module
+ * Supports both plain text and HTML formats used across different CRM connectors
+ */
+
+/**
+ * Compose call log details based on user settings and format type
+ * @param {Object} params - Composition parameters
+ * @param {string} params.logFormat - logFormat type: 'plainText' or 'html'
+ * @param {string} params.existingBody - Existing log body (for updates)
+ * @param {Object} params.callLog - Call log information
+ * @param {Object} params.contactInfo - Contact information
+ * @param {Object} params.user - User information
+ * @param {string} params.note - User note
+ * @param {string} params.aiNote - AI generated note
+ * @param {string} params.transcript - Call transcript
+ * @param {string} params.recordingLink - Recording link
+ * @param {string} params.subject - Call subject
+ * @param {Date} params.startTime - Call start time
+ * @param {number} params.duration - Call duration in seconds
+ * @param {string} params.result - Call result
+ * @returns {Promise<string>} Composed log body
+ */
+function composeCallLog(params) {
+    const {
+        logFormat = LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT,
+        existingBody = '',
+        callLog,
+        contactInfo,
+        user,
+        note,
+        aiNote,
+        transcript,
+        recordingLink,
+        subject,
+        startTime,
+        duration,
+        result,
+        ringSenseTranscript,
+        ringSenseSummary,
+        ringSenseAIScore,
+        ringSenseBulletedSummary,
+        ringSenseLink
+    } = params;
+
+    let body = existingBody;
+    const userSettings = user.userSettings || {};
+    // Determine timezone handling
+    let resolvedStartTime = startTime || callLog?.startTime;
+    let timezoneOffset = user.timezoneOffset;
+    if (resolvedStartTime) {
+        resolvedStartTime = moment(resolvedStartTime);
+    }
+    // Apply upsert functions based on user settings
+    if (note && (userSettings?.addCallLogNote?.value ?? true)) {
+        body = upsertCallAgentNote({ body, note, logFormat });
+    }
+
+    if (callLog?.sessionId && (userSettings?.addCallSessionId?.value ?? false)) {
+        body = upsertCallSessionId({ body, id: callLog.sessionId, logFormat });
+    }
+
+    if (userSettings?.addRingCentralUserName?.value) {
+        const ringcentralUsername = (callLog.direction === 'Inbound' ? callLog?.to?.name : callLog?.from?.name) ?? null;
+        if (ringcentralUsername) {
+            body = upsertRingCentralUserName({ body, userName: ringcentralUsername, logFormat });
+        }
+    }
+
+    if (userSettings?.addRingCentralNumber?.value ?? false) {
+        const ringcentralNumber = callLog.direction === 'Inbound' ? callLog?.to?.phoneNumber : callLog?.from?.phoneNumber;
+        if (ringcentralNumber) {
+            const ringcentralExtensionNumber = callLog.direction === 'Inbound' ? callLog?.from?.extensionNumber : callLog?.to?.extensionNumber;
+            body = upsertRingCentralNumberAndExtension({ body, number: ringcentralNumber, extension: ringcentralExtensionNumber ?? '', logFormat });
+        }
+    }
+
+    if (subject && (userSettings?.addCallLogSubject?.value ?? true)) {
+        body = upsertCallSubject({ body, subject, logFormat });
+    }
+
+    if (contactInfo?.phoneNumber && (userSettings?.addCallLogContactNumber?.value ?? false)) {
+        body = upsertContactPhoneNumber({
+            body,
+            phoneNumber: contactInfo.phoneNumber,
+            direction: callLog?.direction,
+            logFormat
+        });
+    }
+
+    if (resolvedStartTime && (userSettings?.addCallLogDateTime?.value ?? true)) {
+        body = upsertCallDateTime({
+            body,
+            startTime: resolvedStartTime,
+            timezoneOffset,
+            logDateFormat: userSettings?.logDateFormat?.value ?? 'YYYY-MM-DD hh:mm:ss A',
+            logFormat
+        });
+    }
+
+    if (typeof duration !== 'undefined' && (userSettings?.addCallLogDuration?.value ?? true)) {
+        body = upsertCallDuration({ body, duration, logFormat });
+    }
+
+    if (result && (userSettings?.addCallLogResult?.value ?? true)) {
+        body = upsertCallResult({ body, result, logFormat });
+    }
+
+    if (recordingLink && (userSettings?.addCallLogRecording?.value ?? true)) {
+        body = upsertCallRecording({ body, recordingLink, logFormat });
+    }
+
+    if (aiNote && (userSettings?.addCallLogAiNote?.value ?? true)) {
+        body = upsertAiNote({ body, aiNote, logFormat });
+    }
+
+    if (transcript && (userSettings?.addCallLogTranscript?.value ?? true)) {
+        body = upsertTranscript({ body, transcript, logFormat });
+    }
+
+    if (ringSenseTranscript && (userSettings?.addCallLogRingSenseRecordingTranscript?.value ?? true)) {
+        body = upsertRingSenseTranscript({ body, transcript: ringSenseTranscript, logFormat });
+    }
+
+    if (ringSenseSummary && (userSettings?.addCallLogRingSenseRecordingSummary?.value ?? true)) {
+        body = upsertRingSenseSummary({ body, summary: ringSenseSummary, logFormat });
+    }
+
+    if (ringSenseAIScore && (userSettings?.addCallLogRingSenseRecordingAIScore?.value ?? true)) {
+        body = upsertRingSenseAIScore({ body, score: ringSenseAIScore, logFormat });
+    }
+
+    if (ringSenseBulletedSummary && (userSettings?.addCallLogRingSenseRecordingBulletedSummary?.value ?? true)) {
+        body = upsertRingSenseBulletedSummary({ body, summary: ringSenseBulletedSummary, logFormat });
+    }
+
+    if (ringSenseLink && (userSettings?.addCallLogRingSenseRecordingLink?.value ?? true)) {
+        body = upsertRingSenseLink({ body, link: ringSenseLink, logFormat });
+    }
+
+    if (callLog?.legs && (userSettings?.addCallLogLegs?.value ?? true)) {
+        body = upsertLegs({ body, legs: callLog.legs, logFormat });
+    }
+
+    return body;
+}
+
+/**
+ * Upsert functions for different log components
+ */
+
+function upsertCallAgentNote({ body, note, logFormat }) {
+    if (!note) return body;
+
+    let noteRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // HTML logFormat with proper Agent notes section handling
+            noteRegex = RegExp('<b>Agent notes</b>([\\s\\S]+?)Call details</b>');
+            if (noteRegex.test(body)) {
+                return body.replace(noteRegex, `<b>Agent notes</b><br>${note}<br><br><b>Call details</b>`);
+            }
+            return `<b>Agent notes</b><br>${note}<br><br><b>Call details</b><br>` + body;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown logFormat with proper Agent notes section handling
+            noteRegex = /## Agent notes\n([\s\S]*?)\n## Call details/;
+            if (noteRegex.test(body)) {
+                return body.replace(noteRegex, `## Agent notes\n${note}\n\n## Call details`);
+            }
+            if (body.startsWith('## Call details')) {
+                return `## Agent notes\n${note}\n\n` + body;
+            }
+            return `## Agent notes\n${note}\n\n## Call details\n` + body;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // Plain text logFormat - FIXED REGEX for multi-line notes with blank lines
+            noteRegex = /- (?:Note|Agent notes): ([\s\S]*?)(?=\n- [A-Z][a-zA-Z\s/]*:|\n$|$)/;
+            if (noteRegex.test(body)) {
+                return body.replace(noteRegex, `- Note: ${note}`);
+            }
+            return `- Note: ${note}\n` + body;
+    }
+}
+
+function upsertCallSessionId({ body, id, logFormat }) {
+    if (!id) return body;
+
+    let idRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            idRegex = /(?:<li>)?<b>Session Id<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (idRegex.test(body)) {
+                return body.replace(idRegex, `<li><b>Session Id</b>: ${id}</li>`);
+            }
+            return body + `<li><b>Session Id</b>: ${id}</li>`;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Session Id**: value
+            idRegex = /\*\*Session Id\*\*: [^\n]*\n*/;
+            if (idRegex.test(body)) {
+                return body.replace(idRegex, `**Session Id**: ${id}\n`);
+            }
+            return body + `**Session Id**: ${id}\n`;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // Match Session Id field and any trailing newlines, replace with single newline
+            idRegex = /- Session Id: [^\n]*\n*/;
+            if (idRegex.test(body)) {
+                return body.replace(idRegex, `- Session Id: ${id}\n`);
+            }
+            return body + `- Session Id: ${id}\n`;
+    }
+}
+
+function upsertRingCentralUserName({ body, userName, logFormat }) {
+    if (!userName) return body;
+
+    let userNameRegex = null;
+    let match = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            userNameRegex = /(?:<li>)?<b>RingCentral user name<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            match = body.match(userNameRegex);
+            if (match) {
+                // Only replace if existing value is (pending...)
+                if (match[1].trim() === '(pending...)') {
+                    return body.replace(userNameRegex, `<li><b>RingCentral user name</b>: ${userName}</li>`);
+                }
+                return body;
+            } else {
+                return body + `<li><b>RingCentral user name</b>: ${userName}</li>`;
+            }
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            userNameRegex = /\*\*RingCentral user name\*\*: ([^\n]*)\n*/i;
+            match = body.match(userNameRegex);
+            if (match) {
+                // Only replace if existing value is (pending...)
+                if (match[1].trim() === '(pending...)') {
+                    return body.replace(userNameRegex, `**RingCentral user name**: ${userName}\n`);
+                }
+                return body;
+            } else {
+                return body + `**RingCentral user name**: ${userName}\n`;
+            }
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            userNameRegex = /- RingCentral user name: ([^\n]*)\n*/;
+            match = body.match(userNameRegex);
+            if (match) {
+                // Only replace if existing value is (pending...)
+                if (match[1].trim() === '(pending...)') {
+                    return body.replace(userNameRegex, `- RingCentral user name: ${userName}\n`);
+                }
+                return body;
+            } else {
+                return body + `- RingCentral user name: ${userName}\n`;
+            }
+    }
+}
+
+function upsertRingCentralNumberAndExtension({ body, number, extension, logFormat }) {
+    if (!number && !extension) return body;
+
+    let numberAndExtensionRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            numberAndExtensionRegex = /(?:<li>)?<b>RingCentral number and extension<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (numberAndExtensionRegex.test(body)) {
+                return body.replace(numberAndExtensionRegex, `<li><b>RingCentral number and extension</b>: ${number} ${extension}</li>`);
+            }
+            return body + `<li><b>RingCentral number and extension</b>: ${number} ${extension}</li>`;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            numberAndExtensionRegex = /\*\*RingCentral number and extension\*\*: [^\n]*\n*/i;
+            if (numberAndExtensionRegex.test(body)) {
+                return body.replace(numberAndExtensionRegex, `**RingCentral number and extension**: ${number} ${extension}\n`);
+            }
+            return body + `**RingCentral number and extension**: ${number} ${extension}\n`;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            numberAndExtensionRegex = /- RingCentral number and extension: [^\n]*\n*/;
+            if (numberAndExtensionRegex.test(body)) {
+                return body.replace(numberAndExtensionRegex, `- RingCentral number and extension: ${number} ${extension}\n`);
+            }
+            return body + `- RingCentral number and extension: ${number} ${extension}\n`;
+    }
+}
+
+function upsertCallSubject({ body, subject, logFormat }) {
+    if (!subject) return body;
+
+    let subjectRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            subjectRegex = /(?:<li>)?<b>Summary<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (subjectRegex.test(body)) {
+                return body.replace(subjectRegex, `<li><b>Summary</b>: ${subject}</li>`);
+            }
+            return body + `<li><b>Summary</b>: ${subject}</li>`;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Summary**: value
+            subjectRegex = /\*\*Summary\*\*: [^\n]*\n*/;
+            if (subjectRegex.test(body)) {
+                return body.replace(subjectRegex, `**Summary**: ${subject}\n`);
+            }
+            return body + `**Summary**: ${subject}\n`;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // Match Summary field and any trailing newlines, replace with single newline
+            subjectRegex = /- Summary: [^\n]*\n*/;
+            if (subjectRegex.test(body)) {
+                return body.replace(subjectRegex, `- Summary: ${subject}\n`);
+            }
+            return body + `- Summary: ${subject}\n`;
+    }
+}
+
+function upsertContactPhoneNumber({ body, phoneNumber, direction, logFormat }) {
+    if (!phoneNumber) return body;
+
+    const label = direction === 'Outbound' ? 'Recipient' : 'Caller';
+    let result = body;
+
+    let phoneNumberRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            phoneNumberRegex = new RegExp(`(?:<li>)?<b>${label} phone number</b>:\\s*([^<\\n]+)(?:</li>|(?=<|$))`, 'i');
+            if (phoneNumberRegex.test(result)) {
+                result = result.replace(phoneNumberRegex, `<li><b>${label} phone number</b>: ${phoneNumber}</li>`);
+            } else {
+                result += `<li><b>${label} phone number</b>: ${phoneNumber}</li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Contact Number**: value
+            phoneNumberRegex = /\*\*Contact Number\*\*: [^\n]*\n*/;
+            if (phoneNumberRegex.test(result)) {
+                result = result.replace(phoneNumberRegex, `**Contact Number**: ${phoneNumber}\n`);
+            } else {
+                result += `**Contact Number**: ${phoneNumber}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // More flexible regex that handles both with and without newlines
+            phoneNumberRegex = /- Contact Number: ([^\n-]+)(?=\n-|\n|$)/;
+            if (phoneNumberRegex.test(result)) {
+                result = result.replace(phoneNumberRegex, `- Contact Number: ${phoneNumber}\n`);
+            } else {
+                result += `- Contact Number: ${phoneNumber}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertCallDateTime({ body, startTime, timezoneOffset, logFormat, logDateFormat }) {
+    if (!startTime) return body;
+
+    // Simple approach: convert to moment and apply timezone offset
+    let momentTime = moment(startTime);
+    if (timezoneOffset) {
+        // Handle both string offsets ('+05:30') and numeric offsets (330 minutes or 5.5 hours)
+        if (typeof timezoneOffset === 'string' && timezoneOffset.includes(':')) {
+            // String logFormat like '+05:30' or '-05:00'
+            momentTime = momentTime.utcOffset(timezoneOffset);
+        } else {
+            // Numeric logFormat (minutes or hours)
+            momentTime = momentTime.utcOffset(Number(timezoneOffset));
+        }
+    }
+    const formattedDateTime = momentTime.format(logDateFormat || 'YYYY-MM-DD hh:mm:ss A');
+    let result = body;
+
+    let dateTimeRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            dateTimeRegex = /(?:<li>)?<b>Date\/time<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (dateTimeRegex.test(result)) {
+                result = result.replace(dateTimeRegex, `<li><b>Date/time</b>: ${formattedDateTime}</li>`);
+            } else {
+                result += `<li><b>Date/time</b>: ${formattedDateTime}</li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Date/Time**: value
+            dateTimeRegex = /\*\*Date\/Time\*\*: [^\n]*\n*/;
+            if (dateTimeRegex.test(result)) {
+                result = result.replace(dateTimeRegex, `**Date/Time**: ${formattedDateTime}\n`);
+            } else {
+                result += `**Date/Time**: ${formattedDateTime}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // Handle duplicated Date/Time entries and match complete date/time values
+            dateTimeRegex = /^(- Date\/Time:).*$/m;
+            if (dateTimeRegex.test(result)) {
+                result = result.replace(dateTimeRegex, `- Date/Time: ${formattedDateTime}`);
+            } else {
+                result += `- Date/Time: ${formattedDateTime}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertCallDuration({ body, duration, logFormat }) {
+    if (typeof duration === 'undefined') return body;
+
+    const formattedDuration = secondsToHoursMinutesSeconds(duration);
+    let result = body;
+    let durationRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            durationRegex = /(?:<li>)?<b>Duration<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (durationRegex.test(result)) {
+                result = result.replace(durationRegex, `<li><b>Duration</b>: ${formattedDuration}</li>`);
+            } else {
+                result += `<li><b>Duration</b>: ${formattedDuration}</li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Duration**: value
+            durationRegex = /\*\*Duration\*\*: [^\n]*\n*/;
+            if (durationRegex.test(result)) {
+                result = result.replace(durationRegex, `**Duration**: ${formattedDuration}\n`);
+            } else {
+                result += `**Duration**: ${formattedDuration}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // More flexible regex that handles both with and without newlines
+            durationRegex = /- Duration: ([^\n-]+)(?=\n-|\n|$)/;
+            if (durationRegex.test(result)) {
+                result = result.replace(durationRegex, `- Duration: ${formattedDuration}`);
+            } else {
+                result += `- Duration: ${formattedDuration}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertCallResult({ body, result, logFormat }) {
+    if (!result) return body;
+
+    let bodyResult = body;
+
+    let resultRegex = null;
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content
+            resultRegex = /(?:<li>)?<b>Result<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (resultRegex.test(bodyResult)) {
+                bodyResult = bodyResult.replace(resultRegex, `<li><b>Result</b>: ${result}</li>`);
+            } else {
+                bodyResult += `<li><b>Result</b>: ${result}</li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Result**: value
+            resultRegex = /\*\*Result\*\*: [^\n]*\n*/;
+            if (resultRegex.test(bodyResult)) {
+                bodyResult = bodyResult.replace(resultRegex, `**Result**: ${result}\n`);
+            } else {
+                bodyResult += `**Result**: ${result}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // More flexible regex that handles both with and without newlines
+            resultRegex = /- Result: ([^\n-]+)(?=\n-|\n|$)/;
+            if (resultRegex.test(bodyResult)) {
+                bodyResult = bodyResult.replace(resultRegex, `- Result: ${result}`);
+            } else {
+                bodyResult += `- Result: ${result}\n`;
+            }
+            break;
+    }
+    return bodyResult;
+}
+
+function upsertCallRecording({ body, recordingLink, logFormat }) {
+    if (!recordingLink) return body;
+
+    let result = body;
+    let recordingLinkRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            // More flexible regex that handles both <li> wrapped and unwrapped content, and existing <a> anchors
+            recordingLinkRegex = /(?:<li>)?<b>Call recording link<\/b>:\s*(?:<a[^>]*>[^<]*<\/a>|[^<]+)(?:<\/li>|(?=<|$))/i;
+            if (recordingLinkRegex.test(result)) {
+                if (recordingLink.startsWith('http')) {
+                    result = result.replace(recordingLinkRegex, `<li><b>Call recording link</b>: <a target="_blank" href="${recordingLink}">open</a></li>`);
+                } else {
+                    result = result.replace(recordingLinkRegex, `<li><b>Call recording link</b>: (pending...)</li>`);
+                }
+            } else {
+                let text = '';
+                if (recordingLink.startsWith('http')) {
+                    text = `<li><b>Call recording link</b>: <a target="_blank" href="${recordingLink}">open</a></li>`;
+                } else {
+                    text = '<li><b>Call recording link</b>: (pending...)</li>';
+                }
+                if (result.indexOf('</ul>') === -1) {
+                    result += text;
+                } else {
+                    result = result.replace('</ul>', `${text}</ul>`);
+                }
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: **Call recording link**: value
+            recordingLinkRegex = /\*\*Call recording link\*\*: [^\n]*\n*/;
+            if (recordingLinkRegex.test(result)) {
+                result = result.replace(recordingLinkRegex, `**Call recording link**: ${recordingLink}\n`);
+            } else {
+                result += `**Call recording link**: ${recordingLink}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            // Match recording link field and any trailing content, replace with single newline
+            recordingLinkRegex = /- Call recording link: [^\n]*\n*/;
+            if (recordingLinkRegex.test(result)) {
+                result = result.replace(recordingLinkRegex, `- Call recording link: ${recordingLink}\n`);
+            } else {
+                if (result && !result.endsWith('\n')) {
+                    result += '\n';
+                }
+                result += `- Call recording link: ${recordingLink}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertAiNote({ body, aiNote, logFormat }) {
+    if (!aiNote) return body;
+
+    const clearedAiNote = aiNote.replace(/\n+$/, '');
+    let result = body;
+    let aiNoteRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            const formattedAiNote = clearedAiNote.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            aiNoteRegex = /<div><b>AI Note<\/b><br>(.+?)<\/div>/;
+            if (aiNoteRegex.test(result)) {
+                result = result.replace(aiNoteRegex, `<div><b>AI Note</b><br>${formattedAiNote}</div>`);
+            } else {
+                result += `<div><b>AI Note</b><br>${formattedAiNote}</div><br>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: ### AI Note
+            aiNoteRegex = /### AI Note\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (aiNoteRegex.test(result)) {
+                result = result.replace(aiNoteRegex, `### AI Note\n${clearedAiNote}\n`);
+            } else {
+                result += `### AI Note\n${clearedAiNote}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            aiNoteRegex = /- AI Note:([\s\S]*?)--- END/;
+            if (aiNoteRegex.test(result)) {
+                result = result.replace(aiNoteRegex, `- AI Note:\n${clearedAiNote}\n--- END`);
+            } else {
+                result += `\n- AI Note:\n${clearedAiNote}\n--- END\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertTranscript({ body, transcript, logFormat }) {
+    if (!transcript) return body;
+
+    let result = body;
+    let transcriptRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            const formattedTranscript = transcript.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            transcriptRegex = /<div><b>Transcript<\/b><br>(.+?)<\/div>/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `<div><b>Transcript</b><br>${formattedTranscript}</div>`);
+            } else {
+                result += `<div><b>Transcript</b><br>${formattedTranscript}</div><br>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            // Markdown format: ### Transcript
+            transcriptRegex = /### Transcript\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `### Transcript\n${transcript}\n`);
+            } else {
+                result += `### Transcript\n${transcript}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            transcriptRegex = /- Transcript:([\s\S]*?)--- END/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `- Transcript:\n${transcript}\n--- END`);
+            } else {
+                result += `\n- Transcript:\n${transcript}\n--- END\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function getLegPartyInfo(info) {
+    let phoneNumber = info.phoneNumber;
+    let extensionNumber = info.extensionNumber;
+    let numberInfo = phoneNumber;
+    if (!phoneNumber && !extensionNumber) {
+        return '';
+    }
+    if (extensionNumber && phoneNumber) {
+        numberInfo = `${phoneNumber}, ext ${extensionNumber}`;
+    }
+    if (phoneNumber && !extensionNumber) {
+        numberInfo = phoneNumber;
+    }
+    if (!phoneNumber && extensionNumber) {
+        numberInfo = `ext ${extensionNumber}`;
+    }
+    if (info.name) {
+        return `${info.name}, ${numberInfo}`;
+    }
+    return numberInfo;
+}
+
+function getLegsJourney(legs) {
+    return legs.map((leg, index) => {
+        if (index === 0) {
+            if (leg.direction === 'Outbound') {
+                return `Made call from ${getLegPartyInfo(leg.from)}`;
+            } else {
+                return `Received call at ${getLegPartyInfo(leg.to)}`;
+            }
+        }
+        if (leg.direction === 'Outbound') {
+            let party = leg.from;
+            if (leg.legType === 'PstnToSip') {
+                party = leg.to;
+            }
+            return `Transferred to ${getLegPartyInfo(party)}, duration: ${leg.duration} second${leg.duration > 1 ? 's' : ''}`;
+        } else {
+            return `Transferred to ${getLegPartyInfo(leg.to)}, duration: ${leg.duration} second${leg.duration > 1 ? 's' : ''}`;
+        }
+    }).join('\n');
+}
+
+function upsertLegs({ body, legs, logFormat }) {
+    if (!legs || legs.length === 0) return body;
+
+    let result = body;
+    let legsJourney = getLegsJourney(legs);
+    let legsRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            legsJourney = legsJourney.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            legsRegex = /<div><b>Call journey<\/b><br>(.+?)<\/div>/;
+            if (legsRegex.test(result)) {
+                result = result.replace(legsRegex, `<div><b>Call journey</b><br>${legsJourney}</div>`);
+            } else {
+                result += `<div><b>Call journey</b><br>${legsJourney}</div>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            legsRegex = /### Call journey\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (legsRegex.test(result)) {
+                result = result.replace(legsRegex, `### Call journey\n${legsJourney}\n`);
+            } else {
+                result += `### Call journey\n${legsJourney}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            legsRegex = /- Call journey:([\s\S]*?)--- JOURNEY END/;
+            if (legsRegex.test(result)) {
+                result = result.replace(legsRegex, `- Call journey:\n${legsJourney}\n--- JOURNEY END`);
+            } else {
+                result += `- Call journey:\n${legsJourney}\n--- JOURNEY END\n`;
+            }
+            break;
+    }
+
+    return result;
+}
+
+function upsertRingSenseTranscript({ body, transcript, logFormat }) {
+    if (!transcript) return body;
+
+    let result = body;
+    const clearedTranscript = transcript.replace(/\n+$/, '');
+    let transcriptRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            const formattedTranscript = clearedTranscript.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            transcriptRegex = /<div><b>ACE transcript<\/b><br>(.+?)<\/div>/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `<div><b>ACE transcript</b><br>${formattedTranscript}</div>`);
+            } else {
+                result += `<div><b>ACE transcript</b><br>${formattedTranscript}</div>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            transcriptRegex = /### ACE transcript\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `### ACE transcript\n${clearedTranscript}\n`);
+            } else {
+                result += `### ACE transcript\n${clearedTranscript}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            transcriptRegex = /- ACE transcript:([\s\S]*?)--- END/;
+            if (transcriptRegex.test(result)) {
+                result = result.replace(transcriptRegex, `- ACE transcript:\n${clearedTranscript}\n--- END`);
+            } else {
+                result += `\n- ACE transcript:\n${clearedTranscript}\n--- END\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertRingSenseSummary({ body, summary, logFormat }) {
+    if (!summary) return body;
+
+    let result = body;
+    // remove new line in last line of summary
+    const clearedSummary = summary.replace(/\n+$/, '');
+    let summaryRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            summaryRegex = /<div><b>ACE summary<\/b><br>(.+?)<\/div>/;
+            const formattedSummary = clearedSummary.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `<div><b>ACE summary</b><br>${formattedSummary}</div>`);
+            } else {
+                result += `<div><b>ACE summary</b><br>${formattedSummary}</div>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            summaryRegex = /### ACE summary\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `### ACE summary\n${summary}\n`);
+            } else {
+                result += `### ACE summary\n${summary}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            summaryRegex = /- ACE summary:([\s\S]*?)--- END/;
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `- ACE summary:\n${summary}\n--- END`);
+            } else {
+                result += `\n- ACE summary:\n${summary}\n--- END\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertRingSenseAIScore({ body, score, logFormat }) {
+    if (!score) return body;
+
+    let result = body;
+    let scoreRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            scoreRegex = /(?:<li>)?<b>Call score<\/b>:\s*([^<\n]+)(?:<\/li>|(?=<|$))/i;
+            if (scoreRegex.test(result)) {
+                result = result.replace(scoreRegex, `<li><b>Call score</b>: ${score}</li>`);
+            } else {
+                result += `<li><b>Call score</b>: ${score}</li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            scoreRegex = /\*\*Call score\*\*: [^\n]*\n*/;
+            if (scoreRegex.test(result)) {
+                result = result.replace(scoreRegex, `**Call score**: ${score}\n`);
+            } else {
+                result += `**Call score**: ${score}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            scoreRegex = /- Call score:\s*([^<\n]+)(?=\n|$)/i;
+            if (scoreRegex.test(result)) {
+                result = result.replace(scoreRegex, `- Call score: ${score}`);
+            } else {
+                result += `- Call score: ${score}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertRingSenseBulletedSummary({ body, summary, logFormat }) {
+    if (!summary) return body;
+
+    let result = body;
+    const clearedSummary = summary.replace(/\n+$/, '');
+    let summaryRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            summaryRegex = /<div><b>ACE bulleted summary<\/b><br>(.+?)<\/div>/;
+            const formattedSummary = clearedSummary.replace(/(?:\r\n|\r|\n)/g, '<br>');
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `<div><b>ACE bulleted summary</b><br>${formattedSummary}</div>`);
+            } else {
+                result += `<div><b>ACE bulleted summary</b><br>${formattedSummary}</div>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            summaryRegex = /### ACE bulleted summary\n([\s\S]*?)(?=\n### |\n$|$)/;
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `### ACE bulleted summary\n${summary}\n`);
+            } else {
+                result += `### ACE bulleted summary\n${summary}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            summaryRegex = /- ACE bulleted summary:\s*([^<\n]+)(?=\n|$)/i;
+            if (summaryRegex.test(result)) {
+                result = result.replace(summaryRegex, `- ACE bulleted summary:\n${summary}\n--- END`);
+            } else {
+                result += `\n- ACE bulleted summary:\n${summary}\n--- END\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+function upsertRingSenseLink({ body, link, logFormat }) {
+    if (!link) return body;
+
+    let result = body;
+    let linkRegex = null;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            linkRegex = /(?:<li>)?<b>ACE recording link<\/b>:\s*(?:<a[^>]*>[^<]*<\/a>|[^<]+)(?:<\/li>|(?=<|$))/i;
+            if (linkRegex.test(result)) {
+                result = result.replace(linkRegex, `<li><b>ACE recording link</b>: <a target="_blank" href="${link}">open</a></li>`);
+            } else {
+                result += `<li><b>ACE recording link</b>: <a target="_blank" href="${link}">open</a></li>`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            linkRegex = /\*\*ACE recording link\*\*:\s*([^<\n]+)(?=\n|$)/i;
+            if (linkRegex.test(result)) {
+                result = result.replace(linkRegex, `**ACE recording link**: ${link}\n`);
+            } else {
+                result += `**ACE recording link**: ${link}\n`;
+            }
+            break;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+            linkRegex = /- ACE recording link:\s*([^<\n]+)(?=\n|$)/i;
+            if (linkRegex.test(result)) {
+                result = result.replace(linkRegex, `- ACE recording link: ${link}`);
+            } else {
+                result += `- ACE recording link: ${link}\n`;
+            }
+            break;
+    }
+    return result;
+}
+
+module.exports = {
+    composeCallLog,
+    // Export individual upsert functions for backward compatibility
+    upsertCallAgentNote,
+    upsertCallSessionId,
+    upsertRingCentralUserName,
+    upsertRingCentralNumberAndExtension,
+    upsertCallSubject,
+    upsertContactPhoneNumber,
+    upsertCallDateTime,
+    upsertCallDuration,
+    upsertCallResult,
+    upsertCallRecording,
+    upsertAiNote,
+    upsertTranscript,
+    upsertLegs,
+    upsertRingSenseTranscript,
+    upsertRingSenseSummary,
+    upsertRingSenseAIScore,
+    upsertRingSenseBulletedSummary,
+    upsertRingSenseLink,
+};