@app-connect/core 1.5.8 → 1.6.4

package/handlers/log.js

@@ -1,587 +1,612 @@
-const Op = require('sequelize').Op;
-const { CallLogModel } = require('../models/callLogModel');
-const { MessageLogModel } = require('../models/messageLogModel');
-const { UserModel } = require('../models/userModel');
-const oauth = require('../lib/oauth');
-const errorMessage = require('../lib/generalErrorMessage');
-const { composeCallLog, getLogFormatType } = require('../lib/callLogComposer');
-const adapterRegistry = require('../adapter/registry');
-const { LOG_DETAILS_FORMAT_TYPE } = require('../lib/constants');
-
-async function createCallLog({ platform, userId, incomingData }) {
-    try {
-        const existingCallLog = await CallLogModel.findOne({
-            where: {
-                sessionId: incomingData.logInfo.sessionId
-            }
-        });
-        if (existingCallLog) {
-            return {
-                successful: false,
-                returnMessage: {
-                    message: `Existing log for session ${incomingData.logInfo.sessionId}`,
-                    messageType: 'warning',
-                    ttl: 3000
-                }
-            }
-        }
-        let user = await UserModel.findByPk(userId);
-        if (!user || !user.accessToken) {
-            return {
-                successful: false,
-                returnMessage: {
-                    message: `User not found`,
-                    messageType: 'warning',
-                    ttl: 5000
-                }
-            };
-        }
-        const platformModule = adapterRegistry.getAdapter(platform);
-        const callLog = incomingData.logInfo;
-        const additionalSubmission = incomingData.additionalSubmission;
-        const note = incomingData.note;
-        const aiNote = incomingData.aiNote;
-        const transcript = incomingData.transcript;
-        const authType = platformModule.getAuthType();
-        let authHeader = '';
-        switch (authType) {
-            case 'oauth':
-                const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
-                user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
-                authHeader = `Bearer ${user.accessToken}`;
-                break;
-            case 'apiKey':
-                const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
-                authHeader = `Basic ${basicAuth}`;
-                break;
-        }
-        const contactNumber = callLog.direction === 'Inbound' ? callLog.from.phoneNumber : callLog.to.phoneNumber;
-        const contactId = incomingData.contactId;
-        if (!contactId || contactId === 0) {
-            return {
-                successful: false,
-                returnMessage: {
-                    message: `Contact not found for number ${contactNumber}`,
-                    messageType: 'warning',
-                    ttl: 5000
-                }
-            };
-        }
-        const contactInfo = {
-            id: contactId,
-            phoneNumber: contactNumber,
-            type: incomingData.contactType ?? "",
-            name: incomingData.contactName ?? ""
-        };
-
-        // Compose call log details centrally
-        const logFormat = getLogFormatType(platform);
-        let composedLogDetails = '';
-        if (logFormat === LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT || logFormat === LOG_DETAILS_FORMAT_TYPE.HTML || logFormat === LOG_DETAILS_FORMAT_TYPE.MARKDOWN) {
-            composedLogDetails = await composeCallLog({
-                logFormat,
-                callLog,
-                contactInfo,
-                user,
-                note,
-                aiNote,
-                transcript,
-                recordingLink: callLog.recording?.link,
-                subject: callLog.customSubject,
-                startTime: callLog.startTime,
-                duration: callLog.duration,
-                result: callLog.result,
-                platform
-            });
-        }
-
-        const { logId, returnMessage, extraDataTracking } = await platformModule.createCallLog({
-            user,
-            contactInfo,
-            authHeader,
-            callLog,
-            note,
-            additionalSubmission,
-            aiNote,
-            transcript,
-            composedLogDetails
-        });
-        if (logId) {
-            await CallLogModel.create({
-                id: incomingData.logInfo.telephonySessionId || incomingData.logInfo.id,
-                sessionId: incomingData.logInfo.sessionId,
-                platform,
-                thirdPartyLogId: logId,
-                userId,
-                contactId
-            });
-        }
-        return { successful: !!logId, logId, returnMessage, extraDataTracking };
-    } catch (e) {
-        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
-        if (e.response?.status === 429) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.rateLimitErrorMessage({ platform })
-            };
-        }
-        else if (e.response?.status >= 400 && e.response?.status < 410) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        return {
-            successful: false,
-            returnMessage:
-            {
-                message: `Error creating call log`,
-                messageType: 'warning',
-                details: [
-                    {
-                        title: 'Details',
-                        items: [
-                            {
-                                id: '1',
-                                type: 'text',
-                                text: `Please check if your account has permission to CREATE logs.`
-                            }
-                        ]
-                    }
-                ],
-                ttl: 5000
-            }
-        };
-    }
-}
-
-async function getCallLog({ userId, sessionIds, platform, requireDetails }) {
-    try {
-        let user = await UserModel.findByPk(userId);
-        if (!user || !user.accessToken) {
-            return { successful: false, message: `Contact not found` };
-        }
-        let logs = [];
-        let returnMessage = null;
-        let extraDataTracking = {};;
-
-        // Handle undefined or null sessionIds
-        if (!sessionIds) {
-            return { successful: false, message: `No session IDs provided` };
-        }
-
-        let sessionIdsArray = sessionIds.split(',');
-        if (sessionIdsArray.length > 5) {
-            sessionIdsArray = sessionIdsArray.slice(0, 5);
-        }
-        if (requireDetails) {
-            const platformModule = adapterRegistry.getAdapter(platform);
-            const authType = platformModule.getAuthType();
-            let authHeader = '';
-            switch (authType) {
-                case 'oauth':
-                    const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
-                    user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
-                    authHeader = `Bearer ${user.accessToken}`;
-                    break;
-                case 'apiKey':
-                    const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
-                    authHeader = `Basic ${basicAuth}`;
-                    break;
-            }
-            const callLogs = await CallLogModel.findAll({
-                where: {
-                    sessionId: {
-                        [Op.in]: sessionIdsArray
-                    }
-                }
-            });
-            for (const sId of sessionIdsArray) {
-                const callLog = callLogs.find(c => c.sessionId === sId);
-                if (!callLog) {
-                    logs.push({ sessionId: sId, matched: false });
-                }
-                else {
-                    const getCallLogResult = await platformModule.getCallLog({ user, callLogId: callLog.thirdPartyLogId, contactId: callLog.contactId, authHeader });
-                    returnMessage = getCallLogResult.returnMessage;
-                    extraDataTracking = getCallLogResult.extraDataTracking;
-                    logs.push({ sessionId: callLog.sessionId, matched: true, logId: callLog.thirdPartyLogId, logData: getCallLogResult.callLogInfo });
-                }
-            }
-        }
-        else {
-            const callLogs = await CallLogModel.findAll({
-                where: {
-                    sessionId: {
-                        [Op.in]: sessionIdsArray
-                    }
-                }
-            });
-            for (const sId of sessionIdsArray) {
-                const callLog = callLogs.find(c => c.sessionId === sId);
-                if (!callLog) {
-                    logs.push({ sessionId: sId, matched: false });
-                }
-                else {
-                    logs.push({ sessionId: callLog.sessionId, matched: true, logId: callLog.thirdPartyLogId });
-                }
-            }
-        }
-        return { successful: true, logs, returnMessage, extraDataTracking };
-    }
-    catch (e) {
-        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
-        if (e.response?.status === 429) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        else if (e.response?.status >= 400 && e.response?.status < 410) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        return {
-            successful: false,
-            returnMessage:
-            {
-                message: `Error getting call log`,
-                messageType: 'warning',
-                details: [
-                    {
-                        title: 'Details',
-                        items: [
-                            {
-                                id: '1',
-                                type: 'text',
-                                text: `Please check if your account has permission to CREATE logs.`
-                            }
-                        ]
-                    }
-                ],
-                ttl: 5000
-            },
-            extraDataTracking: {
-                statusCode: e.response?.status,
-            }
-        };
-    }
-}
-
-async function updateCallLog({ platform, userId, incomingData }) {
-    try {
-        const existingCallLog = await CallLogModel.findOne({
-            where: {
-                sessionId: incomingData.sessionId
-            }
-        });
-        if (existingCallLog) {
-            const platformModule = adapterRegistry.getAdapter(platform);
-            let user = await UserModel.findByPk(userId);
-            if (!user || !user.accessToken) {
-                return { successful: false, message: `Contact not found` };
-            }
-            const authType = platformModule.getAuthType();
-            let authHeader = '';
-            switch (authType) {
-                case 'oauth':
-                    const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
-                    user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
-                    authHeader = `Bearer ${user.accessToken}`;
-                    break;
-                case 'apiKey':
-                    const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
-                    authHeader = `Basic ${basicAuth}`;
-                    break;
-            }
-
-            // Fetch existing call log details once to avoid duplicate API calls
-            let existingCallLogDetails = null;    // Compose updated call log details centrally
-            const logFormat = getLogFormatType(platform);
-            let composedLogDetails = '';
-            if (logFormat === LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT || logFormat === LOG_DETAILS_FORMAT_TYPE.HTML || logFormat === LOG_DETAILS_FORMAT_TYPE.MARKDOWN) {
-                let existingBody = '';
-                try {
-                    const getLogResult = await platformModule.getCallLog({
-                        user,
-                        callLogId: existingCallLog.thirdPartyLogId,
-                        authHeader
-                    });
-                    existingCallLogDetails = getLogResult?.callLogInfo?.fullLogResponse;
-                    // Extract existing body from the platform-specific response
-                    if (getLogResult.callLogInfo?.fullBody) {
-                        existingBody = getLogResult.callLogInfo.fullBody;
-                    } else if (getLogResult.callLogInfo?.note) {
-                        existingBody = getLogResult.callLogInfo.note;
-                    }
-                } catch (error) {
-                    console.log('Error getting existing log details, proceeding with empty body', error);
-                }
-                composedLogDetails = await composeCallLog({
-                    logFormat,
-                    existingBody,
-                    callLog: {
-                        sessionId: existingCallLog.sessionId,
-                        startTime: incomingData.startTime,
-                        duration: incomingData.duration,
-                        result: incomingData.result
-                    },
-                    contactInfo: null, // Not needed for updates
-                    user,
-                    note: incomingData.note,
-                    aiNote: incomingData.aiNote,
-                    transcript: incomingData.transcript,
-                    recordingLink: incomingData.recordingLink,
-                    subject: incomingData.subject,
-                    startTime: incomingData.startTime,
-                    duration: incomingData.duration,
-                    result: incomingData.result,
-                });
-            }
-
-            const { updatedNote, returnMessage, extraDataTracking } = await platformModule.updateCallLog({
-                user,
-                existingCallLog,
-                authHeader,
-                recordingLink: incomingData.recordingLink,
-                recordingDownloadLink: incomingData.recordingDownloadLink,
-                subject: incomingData.subject,
-                note: incomingData.note,
-                startTime: incomingData.startTime,
-                duration: incomingData.duration,
-                result: incomingData.result,
-                aiNote: incomingData.aiNote,
-                transcript: incomingData.transcript,
-                additionalSubmission: incomingData.additionalSubmission,
-                composedLogDetails,
-                existingCallLogDetails  // Pass the fetched details to avoid duplicate API calls
-            });
-            return { successful: true, logId: existingCallLog.thirdPartyLogId, updatedNote, returnMessage, extraDataTracking };
-        }
-        return { successful: false };
-    } catch (e) {
-        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
-        if (e.response?.status === 429) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        else if (e.response?.status >= 400 && e.response?.status < 410) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        return {
-            successful: false,
-            returnMessage:
-            {
-                message: `Error updating call log`,
-                messageType: 'warning',
-                details: [
-                    {
-                        title: 'Details',
-                        items: [
-                            {
-                                id: '1',
-                                type: 'text',
-                                text: `Please check if the log entity still exist on ${platform} and your account has permission to EDIT logs.`
-                            }
-                        ]
-                    }
-                ],
-                ttl: 5000
-            },
-            extraDataTracking: {
-                statusCode: e.response?.status,
-            }
-        };
-    }
-}
-
-async function createMessageLog({ platform, userId, incomingData }) {
-    try {
-        let returnMessage = null;
-        let extraDataTracking = {};;
-        if (incomingData.logInfo.messages.length === 0) {
-            return {
-                successful: false,
-                returnMessage:
-                {
-                    message: 'No message to log.',
-                    messageType: 'warning',
-                    ttl: 3000
-                }
-            }
-        }
-        const platformModule = adapterRegistry.getAdapter(platform);
-        const contactNumber = incomingData.logInfo.correspondents[0].phoneNumber;
-        const additionalSubmission = incomingData.additionalSubmission;
-        let user = await UserModel.findByPk(userId);
-        if (!user || !user.accessToken) {
-            return {
-                successful: false,
-                returnMessage:
-                {
-                    message: `Contact not found`,
-                    messageType: 'warning',
-                    ttl: 5000
-                }
-            };
-        }
-        const authType = platformModule.getAuthType();
-        let authHeader = '';
-        switch (authType) {
-            case 'oauth':
-                const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
-                user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
-                authHeader = `Bearer ${user.accessToken}`;
-                break;
-            case 'apiKey':
-                const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
-                authHeader = `Basic ${basicAuth}`;
-                break;
-        }
-        const contactId = incomingData.contactId;
-        if (!contactId) {
-            return {
-                successful: false,
-                returnMessage:
-                {
-                    message: `Contact not found for number ${contactNumber}`,
-                    messageType: 'warning',
-                    ttl: 5000
-                }
-            };
-        }
-        const contactInfo = {
-            id: contactId,
-            phoneNumber: contactNumber,
-            type: incomingData.contactType ?? "",
-            name: incomingData.contactName ?? ""
-        };
-        const messageIds = incomingData.logInfo.messages.map(m => { return { id: m.id.toString() }; });
-        const existingMessages = await MessageLogModel.findAll({
-            where: {
-                [Op.or]: messageIds
-            }
-        });
-        const existingIds = existingMessages.map(m => m.id);
-        const logIds = [];
-        // reverse the order of messages to log the oldest message first
-        const reversedMessages = incomingData.logInfo.messages.reverse();
-        for (const message of reversedMessages) {
-            if (existingIds.includes(message.id.toString())) {
-                continue;
-            }
-            let recordingLink = null;
-            if (message.attachments && message.attachments.some(a => a.type === 'AudioRecording')) {
-                recordingLink = message.attachments.find(a => a.type === 'AudioRecording').link;
-            }
-            let faxDocLink = null;
-            let faxDownloadLink = null;
-            if (message.attachments && message.attachments.some(a => a.type === 'RenderedDocument')) {
-                faxDocLink = message.attachments.find(a => a.type === 'RenderedDocument').link;
-                faxDownloadLink = message.attachments.find(a => a.type === 'RenderedDocument').uri + `?access_token=${incomingData.logInfo.rcAccessToken}`
-            }
-            const existingSameDateMessageLog = await MessageLogModel.findOne({
-                where: {
-                    conversationLogId: incomingData.logInfo.conversationLogId
-                }
-            });
-            let crmLogId = ''
-            if (existingSameDateMessageLog) {
-                const updateMessageResult = await platformModule.updateMessageLog({ user, contactInfo, existingMessageLog: existingSameDateMessageLog, message, authHeader, additionalSubmission });
-                crmLogId = existingSameDateMessageLog.thirdPartyLogId;
-                returnMessage = updateMessageResult?.returnMessage;
-            }
-            else {
-                const createMessageLogResult = await platformModule.createMessageLog({ user, contactInfo, authHeader, message, additionalSubmission, recordingLink, faxDocLink, faxDownloadLink });
-                crmLogId = createMessageLogResult.logId;
-                returnMessage = createMessageLogResult?.returnMessage;
-                extraDataTracking = createMessageLogResult.extraDataTracking;
-            }
-            if (crmLogId) {
-                const createdMessageLog =
-                    await MessageLogModel.create({
-                        id: message.id.toString(),
-                        platform,
-                        conversationId: incomingData.logInfo.conversationId,
-                        thirdPartyLogId: crmLogId,
-                        userId,
-                        conversationLogId: incomingData.logInfo.conversationLogId
-                    });
-                logIds.push(createdMessageLog.id);
-            }
-        }
-        return { successful: true, logIds, returnMessage, extraDataTracking };
-    }
-    catch (e) {
-        console.log(`platform: ${platform} \n${e.stack}`);
-        if (e.response?.status === 429) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        else if (e.response?.status >= 400 && e.response?.status < 410) {
-            return {
-                successful: false,
-                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
-                extraDataTracking: {
-                    statusCode: e.response?.status,
-                }
-            };
-        }
-        return {
-            successful: false,
-            returnMessage:
-            {
-                message: `Error creating message log`,
-                messageType: 'warning',
-                details: [
-                    {
-                        title: 'Details',
-                        items: [
-                            {
-                                id: '1',
-                                type: 'text',
-                                text: `Please check if your account has permission to CREATE logs.`
-                            }
-                        ]
-                    }
-                ],
-                ttl: 5000
-            },
-            extraDataTracking: {
-                statusCode: e.response?.status,
-            }
-        };
-    }
-}
-
-exports.createCallLog = createCallLog;
-exports.updateCallLog = updateCallLog;
-exports.createMessageLog = createMessageLog;
-exports.getCallLog = getCallLog;
+const Op = require('sequelize').Op;
+const { CallLogModel } = require('../models/callLogModel');
+const { MessageLogModel } = require('../models/messageLogModel');
+const { UserModel } = require('../models/userModel');
+const oauth = require('../lib/oauth');
+const errorMessage = require('../lib/generalErrorMessage');
+const { composeCallLog, getLogFormatType } = require('../lib/callLogComposer');
+const adapterRegistry = require('../adapter/registry');
+const { LOG_DETAILS_FORMAT_TYPE } = require('../lib/constants');
+const { NoteCache } = require('../models/dynamo/noteCacheSchema');
+const moment = require('moment');
+
+async function createCallLog({ platform, userId, incomingData, isFromSSCL }) {
+    try {
+        const existingCallLog = await CallLogModel.findOne({
+            where: {
+                sessionId: incomingData.logInfo.sessionId
+            }
+        });
+        if (existingCallLog) {
+            return {
+                successful: false,
+                returnMessage: {
+                    message: `Existing log for session ${incomingData.logInfo.sessionId}`,
+                    messageType: 'warning',
+                    ttl: 3000
+                }
+            }
+        }
+        let user = await UserModel.findByPk(userId);
+        if (!user || !user.accessToken) {
+            return {
+                successful: false,
+                returnMessage: {
+                    message: `User not found`,
+                    messageType: 'warning',
+                    ttl: 5000
+                }
+            };
+        }
+        const platformModule = adapterRegistry.getAdapter(platform);
+        const callLog = incomingData.logInfo;
+        const additionalSubmission = incomingData.additionalSubmission;
+        let note = incomingData.note;
+        if (isFromSSCL) {
+            const noteCache = await NoteCache.get({ sessionId: incomingData.logInfo.sessionId });
+            if (noteCache) {
+                note = noteCache.note;
+            }
+        }
+        const aiNote = incomingData.aiNote;
+        const transcript = incomingData.transcript;
+        const authType = platformModule.getAuthType();
+        let authHeader = '';
+        switch (authType) {
+            case 'oauth':
+                const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
+                user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
+                authHeader = `Bearer ${user.accessToken}`;
+                break;
+            case 'apiKey':
+                const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
+                authHeader = `Basic ${basicAuth}`;
+                break;
+        }
+        const contactNumber = callLog.direction === 'Inbound' ? callLog.from.phoneNumber : callLog.to.phoneNumber;
+        const contactId = incomingData.contactId;
+        if (!contactId || contactId === 0) {
+            return {
+                successful: false,
+                returnMessage: {
+                    message: `Contact not found for number ${contactNumber}`,
+                    messageType: 'warning',
+                    ttl: 5000
+                }
+            };
+        }
+        const contactInfo = {
+            id: contactId,
+            phoneNumber: contactNumber,
+            type: incomingData.contactType ?? "",
+            name: incomingData.contactName ?? ""
+        };
+
+        // Compose call log details centrally
+        const logFormat = getLogFormatType(platform);
+        let composedLogDetails = '';
+        if (logFormat === LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT || logFormat === LOG_DETAILS_FORMAT_TYPE.HTML || logFormat === LOG_DETAILS_FORMAT_TYPE.MARKDOWN) {
+            composedLogDetails = await composeCallLog({
+                logFormat,
+                callLog,
+                contactInfo,
+                user,
+                note,
+                aiNote,
+                transcript,
+                recordingLink: callLog.recording?.link,
+                subject: callLog.customSubject,
+                startTime: callLog.startTime,
+                duration: callLog.duration,
+                result: callLog.result,
+                platform
+            });
+        }
+
+        const { logId, returnMessage, extraDataTracking } = await platformModule.createCallLog({
+            user,
+            contactInfo,
+            authHeader,
+            callLog,
+            note,
+            additionalSubmission,
+            aiNote,
+            transcript,
+            composedLogDetails,
+            isFromSSCL
+        });
+        if (logId) {
+            await CallLogModel.create({
+                id: incomingData.logInfo.telephonySessionId || incomingData.logInfo.id,
+                sessionId: incomingData.logInfo.sessionId,
+                platform,
+                thirdPartyLogId: logId,
+                userId,
+                contactId
+            });
+        }
+        return { successful: !!logId, logId, returnMessage, extraDataTracking };
+    } catch (e) {
+        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
+        if (e.response?.status === 429) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.rateLimitErrorMessage({ platform })
+            };
+        }
+        else if (e.response?.status >= 400 && e.response?.status < 410) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        return {
+            successful: false,
+            returnMessage:
+            {
+                message: `Error creating call log`,
+                messageType: 'warning',
+                details: [
+                    {
+                        title: 'Details',
+                        items: [
+                            {
+                                id: '1',
+                                type: 'text',
+                                text: `Please check if your account has permission to CREATE logs.`
+                            }
+                        ]
+                    }
+                ],
+                ttl: 5000
+            }
+        };
+    }
+}
+
+async function getCallLog({ userId, sessionIds, platform, requireDetails }) {
+    try {
+        let user = await UserModel.findByPk(userId);
+        if (!user || !user.accessToken) {
+            return { successful: false, message: `Contact not found` };
+        }
+        let logs = [];
+        let returnMessage = null;
+        let extraDataTracking = {};;
+
+        // Handle undefined or null sessionIds
+        if (!sessionIds) {
+            return { successful: false, message: `No session IDs provided` };
+        }
+
+        let sessionIdsArray = sessionIds.split(',');
+        if (sessionIdsArray.length > 5) {
+            sessionIdsArray = sessionIdsArray.slice(0, 5);
+        }
+        if (requireDetails) {
+            const platformModule = adapterRegistry.getAdapter(platform);
+            const authType = platformModule.getAuthType();
+            let authHeader = '';
+            switch (authType) {
+                case 'oauth':
+                    const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
+                    user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
+                    authHeader = `Bearer ${user.accessToken}`;
+                    break;
+                case 'apiKey':
+                    const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
+                    authHeader = `Basic ${basicAuth}`;
+                    break;
+            }
+            const callLogs = await CallLogModel.findAll({
+                where: {
+                    sessionId: {
+                        [Op.in]: sessionIdsArray
+                    }
+                }
+            });
+            for (const sId of sessionIdsArray) {
+                const callLog = callLogs.find(c => c.sessionId === sId);
+                if (!callLog) {
+                    logs.push({ sessionId: sId, matched: false });
+                }
+                else {
+                    const getCallLogResult = await platformModule.getCallLog({ user, callLogId: callLog.thirdPartyLogId, contactId: callLog.contactId, authHeader });
+                    returnMessage = getCallLogResult.returnMessage;
+                    extraDataTracking = getCallLogResult.extraDataTracking;
+                    logs.push({ sessionId: callLog.sessionId, matched: true, logId: callLog.thirdPartyLogId, logData: getCallLogResult.callLogInfo });
+                }
+            }
+        }
+        else {
+            const callLogs = await CallLogModel.findAll({
+                where: {
+                    sessionId: {
+                        [Op.in]: sessionIdsArray
+                    }
+                }
+            });
+            for (const sId of sessionIdsArray) {
+                const callLog = callLogs.find(c => c.sessionId === sId);
+                if (!callLog) {
+                    logs.push({ sessionId: sId, matched: false });
+                }
+                else {
+                    logs.push({ sessionId: callLog.sessionId, matched: true, logId: callLog.thirdPartyLogId });
+                }
+            }
+        }
+        return { successful: true, logs, returnMessage, extraDataTracking };
+    }
+    catch (e) {
+        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
+        if (e.response?.status === 429) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        else if (e.response?.status >= 400 && e.response?.status < 410) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        return {
+            successful: false,
+            returnMessage:
+            {
+                message: `Error getting call log`,
+                messageType: 'warning',
+                details: [
+                    {
+                        title: 'Details',
+                        items: [
+                            {
+                                id: '1',
+                                type: 'text',
+                                text: `Please check if your account has permission to CREATE logs.`
+                            }
+                        ]
+                    }
+                ],
+                ttl: 5000
+            },
+            extraDataTracking: {
+                statusCode: e.response?.status,
+            }
+        };
+    }
+}
+
+async function updateCallLog({ platform, userId, incomingData, isFromSSCL }) {
+    try {
+        const existingCallLog = await CallLogModel.findOne({
+            where: {
+                sessionId: incomingData.sessionId
+            }
+        });
+        if (existingCallLog) {
+            const platformModule = adapterRegistry.getAdapter(platform);
+            let user = await UserModel.findByPk(userId);
+            if (!user || !user.accessToken) {
+                return { successful: false, message: `Contact not found` };
+            }
+            const authType = platformModule.getAuthType();
+            let authHeader = '';
+            switch (authType) {
+                case 'oauth':
+                    const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
+                    user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
+                    authHeader = `Bearer ${user.accessToken}`;
+                    break;
+                case 'apiKey':
+                    const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
+                    authHeader = `Basic ${basicAuth}`;
+                    break;
+            }
+
+            // Fetch existing call log details once to avoid duplicate API calls
+            let existingCallLogDetails = null;    // Compose updated call log details centrally
+            const logFormat = getLogFormatType(platform);
+            let composedLogDetails = '';
+            if (logFormat === LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT || logFormat === LOG_DETAILS_FORMAT_TYPE.HTML || logFormat === LOG_DETAILS_FORMAT_TYPE.MARKDOWN) {
+                let existingBody = '';
+                try {
+                    const getLogResult = await platformModule.getCallLog({
+                        user,
+                        callLogId: existingCallLog.thirdPartyLogId,
+                        authHeader
+                    });
+                    existingCallLogDetails = getLogResult?.callLogInfo?.fullLogResponse;
+                    // Extract existing body from the platform-specific response
+                    if (getLogResult.callLogInfo?.fullBody) {
+                        existingBody = getLogResult.callLogInfo.fullBody;
+                    } else if (getLogResult.callLogInfo?.note) {
+                        existingBody = getLogResult.callLogInfo.note;
+                    }
+                } catch (error) {
+                    console.log('Error getting existing log details, proceeding with empty body', error);
+                }
+                composedLogDetails = await composeCallLog({
+                    logFormat,
+                    existingBody,
+                    callLog: {
+                        sessionId: existingCallLog.sessionId,
+                        startTime: incomingData.startTime,
+                        duration: incomingData.duration,
+                        result: incomingData.result,
+                        direction: incomingData.direction,
+                        from: incomingData.from,
+                        to: incomingData.to
+                    },
+                    contactInfo: null, // Not needed for updates
+                    user,
+                    note: incomingData.note,
+                    aiNote: incomingData.aiNote,
+                    transcript: incomingData.transcript,
+                    recordingLink: incomingData.recordingLink,
+                    subject: incomingData.subject,
+                    startTime: incomingData.startTime,
+                    duration: incomingData.duration,
+                    result: incomingData.result,
+                });
+            }
+
+            const { updatedNote, returnMessage, extraDataTracking } = await platformModule.updateCallLog({
+                user,
+                existingCallLog,
+                authHeader,
+                recordingLink: incomingData.recordingLink,
+                recordingDownloadLink: incomingData.recordingDownloadLink,
+                subject: incomingData.subject,
+                note: incomingData.note,
+                startTime: incomingData.startTime,
+                duration: incomingData.duration,
+                result: incomingData.result,
+                aiNote: incomingData.aiNote,
+                transcript: incomingData.transcript,
+                additionalSubmission: incomingData.additionalSubmission,
+                composedLogDetails,
+                existingCallLogDetails,  // Pass the fetched details to avoid duplicate API calls
+                isFromSSCL
+            });
+            return { successful: true, logId: existingCallLog.thirdPartyLogId, updatedNote, returnMessage, extraDataTracking };
+        }
+        return { successful: false };
+    } catch (e) {
+        console.error(`platform: ${platform} \n${e.stack} \n${JSON.stringify(e.response?.data)}`);
+        if (e.response?.status === 429) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        else if (e.response?.status >= 400 && e.response?.status < 410) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        return {
+            successful: false,
+            returnMessage:
+            {
+                message: `Error updating call log`,
+                messageType: 'warning',
+                details: [
+                    {
+                        title: 'Details',
+                        items: [
+                            {
+                                id: '1',
+                                type: 'text',
+                                text: `Please check if the log entity still exist on ${platform} and your account has permission to EDIT logs.`
+                            }
+                        ]
+                    }
+                ],
+                ttl: 5000
+            },
+            extraDataTracking: {
+                statusCode: e.response?.status,
+            }
+        };
+    }
+}
+
+async function createMessageLog({ platform, userId, incomingData }) {
+    try {
+        let returnMessage = null;
+        let extraDataTracking = {};;
+        if (incomingData.logInfo.messages.length === 0) {
+            return {
+                successful: false,
+                returnMessage:
+                {
+                    message: 'No message to log.',
+                    messageType: 'warning',
+                    ttl: 3000
+                }
+            }
+        }
+        const platformModule = adapterRegistry.getAdapter(platform);
+        const contactNumber = incomingData.logInfo.correspondents[0].phoneNumber;
+        const additionalSubmission = incomingData.additionalSubmission;
+        let user = await UserModel.findByPk(userId);
+        if (!user || !user.accessToken) {
+            return {
+                successful: false,
+                returnMessage:
+                {
+                    message: `Contact not found`,
+                    messageType: 'warning',
+                    ttl: 5000
+                }
+            };
+        }
+        const authType = platformModule.getAuthType();
+        let authHeader = '';
+        switch (authType) {
+            case 'oauth':
+                const oauthApp = oauth.getOAuthApp((await platformModule.getOauthInfo({ tokenUrl: user?.platformAdditionalInfo?.tokenUrl, hostname: user?.hostname })));
+                user = await oauth.checkAndRefreshAccessToken(oauthApp, user);
+                authHeader = `Bearer ${user.accessToken}`;
+                break;
+            case 'apiKey':
+                const basicAuth = platformModule.getBasicAuth({ apiKey: user.accessToken });
+                authHeader = `Basic ${basicAuth}`;
+                break;
+        }
+        const contactId = incomingData.contactId;
+        if (!contactId) {
+            return {
+                successful: false,
+                returnMessage:
+                {
+                    message: `Contact not found for number ${contactNumber}`,
+                    messageType: 'warning',
+                    ttl: 5000
+                }
+            };
+        }
+        const contactInfo = {
+            id: contactId,
+            phoneNumber: contactNumber,
+            type: incomingData.contactType ?? "",
+            name: incomingData.contactName ?? ""
+        };
+        const messageIds = incomingData.logInfo.messages.map(m => { return { id: m.id.toString() }; });
+        const existingMessages = await MessageLogModel.findAll({
+            where: {
+                [Op.or]: messageIds
+            }
+        });
+        const existingIds = existingMessages.map(m => m.id);
+        const logIds = [];
+        // reverse the order of messages to log the oldest message first
+        const reversedMessages = incomingData.logInfo.messages.reverse();
+        for (const message of reversedMessages) {
+            if (existingIds.includes(message.id.toString())) {
+                continue;
+            }
+            let recordingLink = null;
+            if (message.attachments && message.attachments.some(a => a.type === 'AudioRecording')) {
+                recordingLink = message.attachments.find(a => a.type === 'AudioRecording').link;
+            }
+            let faxDocLink = null;
+            let faxDownloadLink = null;
+            if (message.attachments && message.attachments.some(a => a.type === 'RenderedDocument')) {
+                faxDocLink = message.attachments.find(a => a.type === 'RenderedDocument').link;
+                faxDownloadLink = message.attachments.find(a => a.type === 'RenderedDocument').uri + `?access_token=${incomingData.logInfo.rcAccessToken}`
+            }
+            const existingSameDateMessageLog = await MessageLogModel.findOne({
+                where: {
+                    conversationLogId: incomingData.logInfo.conversationLogId
+                }
+            });
+            let crmLogId = ''
+            if (existingSameDateMessageLog) {
+                const updateMessageResult = await platformModule.updateMessageLog({ user, contactInfo, existingMessageLog: existingSameDateMessageLog, message, authHeader, additionalSubmission });
+                crmLogId = existingSameDateMessageLog.thirdPartyLogId;
+                returnMessage = updateMessageResult?.returnMessage;
+            }
+            else {
+                const createMessageLogResult = await platformModule.createMessageLog({ user, contactInfo, authHeader, message, additionalSubmission, recordingLink, faxDocLink, faxDownloadLink });
+                crmLogId = createMessageLogResult.logId;
+                returnMessage = createMessageLogResult?.returnMessage;
+                extraDataTracking = createMessageLogResult.extraDataTracking;
+            }
+            if (crmLogId) {
+                const createdMessageLog =
+                    await MessageLogModel.create({
+                        id: message.id.toString(),
+                        platform,
+                        conversationId: incomingData.logInfo.conversationId,
+                        thirdPartyLogId: crmLogId,
+                        userId,
+                        conversationLogId: incomingData.logInfo.conversationLogId
+                    });
+                logIds.push(createdMessageLog.id);
+            }
+        }
+        return { successful: true, logIds, returnMessage, extraDataTracking };
+    }
+    catch (e) {
+        console.log(`platform: ${platform} \n${e.stack}`);
+        if (e.response?.status === 429) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.rateLimitErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        else if (e.response?.status >= 400 && e.response?.status < 410) {
+            return {
+                successful: false,
+                returnMessage: errorMessage.authorizationErrorMessage({ platform }),
+                extraDataTracking: {
+                    statusCode: e.response?.status,
+                }
+            };
+        }
+        return {
+            successful: false,
+            returnMessage:
+            {
+                message: `Error creating message log`,
+                messageType: 'warning',
+                details: [
+                    {
+                        title: 'Details',
+                        items: [
+                            {
+                                id: '1',
+                                type: 'text',
+                                text: `Please check if your account has permission to CREATE logs.`
+                            }
+                        ]
+                    }
+                ],
+                ttl: 5000
+            },
+            extraDataTracking: {
+                statusCode: e.response?.status,
+            }
+        };
+    }
+}
+
+async function saveNoteCache({ sessionId, note }) {
+    try {
+        const now = moment();
+        const noteCache = await NoteCache.create({ sessionId, note, ttl: now.unix() + 3600 });
+        return { successful: true, returnMessage: 'Note cache saved' };
+    } catch (e) {
+        console.error(`Error saving note cache: ${e.stack}`);
+        return { successful: false, returnMessage: 'Error saving note cache' };
+    }
+}
+
+exports.createCallLog = createCallLog;
+exports.updateCallLog = updateCallLog;
+exports.createMessageLog = createMessageLog;
+exports.getCallLog = getCallLog;
+exports.saveNoteCache = saveNoteCache;