@antelopejs/dms-saas 0.3.0 → 0.3.2

package/README.md

@@ -91,51 +91,6 @@ do not need a separate tenant-owner grant list. Subscription access gates remain
 independent and unchanged. This resolver alone does not constrain
 `defaultGranted` permissions or guards that do not consult effective permissions.
 
-## Native support tickets
-
-The Support page stores tickets, messages, and ticket events in the active
-tenant schema. Platform ticket listing uses `CROSS_INSTANCE`; MongoDB's
-`_instance` identifies each ticket's tenant. Detail reads and writes use that
-tenant's scoped models.
-
-Support listings use the Data API endpoints:
-
-- `/api/saas/tenant/tables/support-tickets/list`
-- `/api/saas/tables/support-tickets/list`
-- `/api/saas/tables/support-owners/list`
-- Existing tenant and platform detail URLs, with `/messages/list` and
-  `/events/list` children (and `/count` variants)
-
-List queries accept `offset`, `limit`, `sortKey`, `sortDirection`, and
-`filter_<field>`. Responses contain `{ results, total, offset, limit }`. Owner
-rows contain `_id`, `name`, and `email`. Global ticket rows include the joined
-`tenantName`.
-
-Pages default to 20 rows and are capped at 100. String filters use the DMS
-comparison modes, for example `filter_status=is:open`. Recent-first reads keep
-timestamp/ID compound ordering. Message and event pagination loads only the
-requested collection; ticket scope is enforced by the server.
-
-Status and assignment changes record the actor, previous/new values, and time
-in `support_ticket_events`. This includes automatic reply transitions: support
-replies wait for the customer, and customer replies resume tickets waiting for
-them. Existing tickets start with no historical events; old history is not
-invented. Existing central mirror data is unused and is not automatically deleted.
-
-Support level comes from the inherited plan feature whose id is
-`support-sla`. Supported string values are `community`, `email`, `priority`,
-and `dedicated`. An absent or invalid value falls back to community support.
-Those levels respectively expose normal; low/normal; low/normal/high; and all
-priorities. Displayed first-response targets are no guarantee, 48 business
-hours, 8 business hours, and 2 elapsed hours.
-
-Attachments use the DMS upload token and staging flow below the tenant-bound
-`support-attachments/{tenantId}` path. A message accepts up to five image, PDF,
-or text files of 10 MiB each. Only staged keys from that tenant path are
-accepted, each is promoted before the tenant message is persisted, and failed
-writes move promoted files back to staging. Ticket-specific metadata routes
-verify that a key belongs to the requested thread before issuing its read URL.
-
 ## Registration
 
 Public registration is short: an account (name, e-mail, password) and the
@@ -881,47 +836,6 @@ Register consumers before startup reconciliation; use the existing
 tenant inventory and gate for bootstrap/backfill rather than treating `created`
 as a historical inventory API.
 
-## Support attachment storage and recovery
-
-Configure `supportStorage` with an explicit named file-storage definition. Support
-issues private staged uploads through its tenant-member `/api/saas/support/uploads`
-route and persists the tenant, source key and storage name before returning the
-upload capability. Native `/api/files` routes do not authorize support files.
-Support read routes check ticket/message membership before minting a read URL.
-
-Keep every old named storage definition unchanged while its uploads, receipts or
-files remain live. Selecting a new `supportStorage` name affects only new uploads;
-existing receipts retain their original routing. Unknown names fail closed. A name
-does not identify a provider incarnation and cannot detect remapping that same
-name to a different backend. Use isolated nonreused keys and prevent privileged or
-external writers from modifying support objects.
-
-The storage adapter must provide write-once uploads and dedicated no-clobber
-`PromoteFile`, with trusted-origin replay and private visibility preservation.
-Promotion moves a staged upload to its canonical key without the staging prefix;
-support never retains an expiring staged key as the published reference. Support
-records positive promotion confirmation before validating final metadata, then
-uses the existing database operation receipt to authorize publication. Published
-prerequisites are the database interface `0.1.6`, the storage interface `0.1.3`,
-and a compatible provider: local `0.1.4` or S3 `0.1.3`, all of which any DMS
-release carrying this module provides. Tests use MongoDB `1.3.1`.
-
-Source admissions remain insert-only and permanent. Rejected work cannot publish,
-even if a delayed promotion finishes. Owner-initiated paginated support recovery
-repeats ordinary deletion of owned rejected sources and positively confirmed
-finals. It never promotes rejected work just to establish cleanup ownership and
-never deletes an unconfirmed or foreign final. Uncertain acknowledgements can
-therefore retain private orphans. Recovery is not autonomous garbage collection;
-operators must repeat complete passes, including after delayed uploads finish.
-Already issued signed read URLs remain valid until their normal expiry.
-
-Never-submitted upload receipts have no operation to recover. Configure provider
-staging expiry for abandoned bytes; permanent issuance/admission metadata is not
-automatically collected. Upload capabilities and in-flight writes can outlive a
-cleanup pass, so storage expiry/operational cleanup must account for them. Do not
-delete receipts to free a source for another request or garbage-collect a file
-that a committed support message still references.
-
 ## Upgrading
 
 ### Rows written by earlier builds

package/dist/config/runtime.d.ts

@@ -6,6 +6,5 @@ export declare function resolveRegistrationPaymentMethodId(paymentMethodId: stri
 export declare function getDefaultPlanSlug(): string | undefined;
 export declare function getUpcomingInvoicePreviewCacheTtlMs(): number;
 export declare function getAllowedRedirectHosts(): string[];
-export declare function getSupportStorage(): string;
 export declare function assertAdmissionOpen(isPlatformOwner?: boolean): void;
 export declare function isAllowedRedirectUrl(rawUrl: string): boolean;

package/dist/config/runtime.js

@@ -7,7 +7,6 @@ exports.resolveRegistrationPaymentMethodId = resolveRegistrationPaymentMethodId;
 exports.getDefaultPlanSlug = getDefaultPlanSlug;
 exports.getUpcomingInvoicePreviewCacheTtlMs = getUpcomingInvoicePreviewCacheTtlMs;
 exports.getAllowedRedirectHosts = getAllowedRedirectHosts;
-exports.getSupportStorage = getSupportStorage;
 exports.assertAdmissionOpen = assertAdmissionOpen;
 exports.isAllowedRedirectUrl = isAllowedRedirectUrl;
 const interface_api_util_1 = require("@antelopejs/interface-api-util");
@@ -16,7 +15,6 @@ const dev_mode_1 = require("./dev-mode");
 const REDIRECT_PROTOCOLS = ["http:", "https:"];
 const LOOPBACK_HOSTNAMES = ["localhost", "127.0.0.1", "::1", "[::1]"];
 const HTTP_BAD_REQUEST = 400;
-const HTTP_UNAVAILABLE = 503;
 const ADMISSION_MODES = ["open", "invitation-only"];
 const DEFAULT_UPCOMING_INVOICE_PREVIEW_CACHE_TTL_SECONDS = 3600;
 const MS_PER_SECOND = 1000;
@@ -71,11 +69,6 @@ function getUpcomingInvoicePreviewCacheTtlMs() {
 function getAllowedRedirectHosts() {
     return runtimeConfig?.allowedRedirectHosts ?? [];
 }
-function getSupportStorage() {
-    const storage = runtimeConfig?.supportStorage;
-    (0, interface_api_util_1.assert)(typeof storage === "string" && storage.trim().length > 0, HTTP_UNAVAILABLE, "saas.errors.support.storage_unavailable");
-    return storage;
-}
 function assertAdmissionOpen(isPlatformOwner = false) {
     const HTTP_FORBIDDEN = 403;
     (0, interface_api_util_1.assert)(isPlatformOwner || runtimeConfig?.admissionMode !== "invitation-only", HTTP_FORBIDDEN, "saas.errors.registration_closed");

package/dist/config/runtime.js.map

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package/dist/data-api/platformOwner/index.d.ts

@@ -8,6 +8,5 @@ export * from "./members";
 export * from "./plan-migrations";
 export * from "./plans";
 export * from "./segments";
-export * from "./support";
 export * from "./users";
 export * from "./workspaces";

package/dist/data-api/platformOwner/index.js

@@ -24,7 +24,6 @@ __exportStar(require("./members"), exports);
 __exportStar(require("./plan-migrations"), exports);
 __exportStar(require("./plans"), exports);
 __exportStar(require("./segments"), exports);
-__exportStar(require("./support"), exports);
 __exportStar(require("./users"), exports);
 __exportStar(require("./workspaces"), exports);
 //# sourceMappingURL=index.js.map

package/dist/data-api/platformOwner/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/data-api/platformOwner/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,wDAAsC;AACtC,0DAAwC;AACxC,iDAA+B;AAC/B,6CAA2B;AAC3B,gDAA8B;AAC9B,6CAA2B;AAC3B,4CAA0B;AAC1B,oDAAkC;AAClC,0CAAwB;AACxB,6CAA2B;AAC3B,0CAAwB;AACxB,+CAA6B"}

package/dist/data-api/tenant/index.d.ts

@@ -1,2 +1 @@
-export * from "./support";
 export * from "./tenant-invoices";

package/dist/data-api/tenant/index.js

@@ -14,6 +14,5 @@ var __exportStar = (this && this.__exportStar) || function(m, exports) {
     for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
 };
 Object.defineProperty(exports, "__esModule", { value: true });
-__exportStar(require("./support"), exports);
 __exportStar(require("./tenant-invoices"), exports);
 //# sourceMappingURL=index.js.map

package/dist/data-api/tenant/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/data-api/tenant/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,oDAAkC"}

package/dist/notifications/subjects.d.ts

@@ -15,7 +15,5 @@ export declare const platformOwnerAddedSubject: import("@antelopejs/interface-dm
 export declare const platformOwnerRemovedSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
 export declare const workspaceReactivatedSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
 export declare const seatOverageSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
-export declare const supportNewMessageSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
-export declare const supportStatusChangedSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
 export declare const complimentaryAccessGrantedSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;
 export declare const automationNotificationSubject: import("@antelopejs/interface-dms/notifications/types").NotificationSubjectInfo;

package/dist/notifications/subjects.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.automationNotificationSubject = exports.complimentaryAccessGrantedSubject = exports.supportStatusChangedSubject = exports.supportNewMessageSubject = exports.seatOverageSubject = exports.workspaceReactivatedSubject = exports.platformOwnerRemovedSubject = exports.platformOwnerAddedSubject = exports.refundProcessedSubject = exports.creditNoteIssuedSubject = exports.subscriptionCancelledSubject = exports.freeWorkspaceEndingSoonSubject = exports.freeWorkspaceExpiredSubject = exports.workspaceSuspendedSubject = exports.paymentFailedSubject = exports.trialEndedBlockedSubject = exports.trialEndingSoonSubject = exports.planMigratedSubject = exports.SaasCategory = void 0;
+exports.automationNotificationSubject = exports.complimentaryAccessGrantedSubject = exports.seatOverageSubject = exports.workspaceReactivatedSubject = exports.platformOwnerRemovedSubject = exports.platformOwnerAddedSubject = exports.refundProcessedSubject = exports.creditNoteIssuedSubject = exports.subscriptionCancelledSubject = exports.freeWorkspaceEndingSoonSubject = exports.freeWorkspaceExpiredSubject = exports.workspaceSuspendedSubject = exports.paymentFailedSubject = exports.trialEndedBlockedSubject = exports.trialEndingSoonSubject = exports.planMigratedSubject = exports.SaasCategory = void 0;
 const notifications_1 = require("@antelopejs/interface-dms/notifications");
 exports.SaasCategory = (0, notifications_1.NotificationCategory)("saas", {
     labelKey: "saas.notifications.category.label",
@@ -23,8 +23,6 @@ const SUBJECT_KEYS = {
     freeWorkspaceEndingSoon: "saas.notifications.subjects.free_workspace_ending_soon",
     workspaceReactivated: "saas.notifications.subjects.workspace_reactivated",
     seatOverage: "saas.notifications.subjects.seat_overage",
-    supportNewMessage: "saas.notifications.subjects.support_new_message",
-    supportStatusChanged: "saas.notifications.subjects.support_status_changed",
     complimentaryAccessGranted: "saas.notifications.subjects.complimentary_access_granted",
     automation: "saas.notifications.subjects.automation",
 };
@@ -98,16 +96,6 @@ exports.seatOverageSubject = (0, notifications_1.NotificationSubject)("saas.seat
     labelKey: SUBJECT_KEYS.seatOverage,
     togglePermission: "default",
 });
-exports.supportNewMessageSubject = (0, notifications_1.NotificationSubject)("saas.support_new_message", {
-    category: exports.SaasCategory,
-    labelKey: SUBJECT_KEYS.supportNewMessage,
-    togglePermission: "default",
-});
-exports.supportStatusChangedSubject = (0, notifications_1.NotificationSubject)("saas.support_status_changed", {
-    category: exports.SaasCategory,
-    labelKey: SUBJECT_KEYS.supportStatusChanged,
-    togglePermission: "default",
-});
 exports.complimentaryAccessGrantedSubject = (0, notifications_1.NotificationSubject)("saas.complimentary_access_granted", {
     category: exports.SaasCategory,
     labelKey: SUBJECT_KEYS.complimentaryAccessGranted,

package/dist/notifications/subjects.js.map

@@ -1 +1 @@
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+{"version":3,"file":"subjects.js","sourceRoot":"","sources":["../../src/notifications/subjects.ts"],"names":[],"mappings":";;;AAAA,2EAGiD;AAIpC,QAAA,YAAY,GAAG,IAAA,oCAAoB,EAAC,MAAM,EAAE;IACvD,QAAQ,EAAE,mCAAmC;IAC7C,cAAc,EAAE,yCAAyC;IACzD,IAAI,EAAE,gBAAgB;IACtB,gBAAgB,EAAE,SAAS;CAC5B,CAAC,CAAC;AAEH,MAAM,YAAY,GAAG;IACnB,YAAY,EAAE,2CAA2C;IACzD,eAAe,EAAE,+CAA+C;IAChE,iBAAiB,EAAE,iDAAiD;IACpE,aAAa,EAAE,4CAA4C;IAC3D,kBAAkB,EAAE,iDAAiD;IACrE,qBAAqB,EAAE,oDAAoD;IAC3E,gBAAgB,EAAE,gDAAgD;IAClE,eAAe,EAAE,8CAA8C;IAC/D,kBAAkB,EAAE,kDAAkD;IACtE,oBAAoB,EAAE,oDAAoD;IAC1E,oBAAoB,EAAE,oDAAoD;IAC1E,uBAAuB,EACrB,wDAAwD;IAC1D,oBAAoB,EAAE,mDAAmD;IACzE,WAAW,EAAE,0CAA0C;IACvD,0BAA0B,EACxB,0DAA0D;IAC5D,UAAU,EAAE,wCAAwC;CAC5C,CAAC;AAEE,QAAA,mBAAmB,GAAG,IAAA,mCAAmB,EAAC,oBAAoB,EAAE;IAC3E,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,YAAY;IACnC,gBAAgB,EAAE,SAAS;CAC5B,CAAC,CAAC;AACU,QAAA,sBAAsB,GAAG,IAAA,mCAAmB,EACvD,wBAAwB,EACxB;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,eAAe;IACtC,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,wBAAwB,GAAG,IAAA,mCAAmB,EACzD,0BAA0B,EAC1B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,iBAAiB;IACxC,gBAAgB,EAAE,WAAW;CAC9B,CACF,CAAC;AACW,QAAA,oBAAoB,GAAG,IAAA,mCAAmB,EAAC,qBAAqB,EAAE;IAC7E,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,aAAa;IACpC,gBAAgB,EAAE,WAAW;CAC9B,CAAC,CAAC;AACU,QAAA,yBAAyB,GAAG,IAAA,mCAAmB,EAC1D,0BAA0B,EAC1B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,kBAAkB;IACzC,gBAAgB,EAAE,WAAW;CAC9B,CACF,CAAC;AACW,QAAA,2BAA2B,GAAG,IAAA,mCAAmB,EAC5D,6BAA6B,EAC7B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,oBAAoB;IAC3C,gBAAgB,EAAE,WAAW;CAC9B,CACF,CAAC;AACW,QAAA,8BAA8B,GAAG,IAAA,mCAAmB,EAC/D,iCAAiC,EACjC;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,uBAAuB;IAC9C,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,4BAA4B,GAAG,IAAA,mCAAmB,EAC7D,6BAA6B,EAC7B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,qBAAqB;IAC5C,gBAAgB,EAAE,WAAW;CAC9B,CACF,CAAC;AACW,QAAA,uBAAuB,GAAG,IAAA,mCAAmB,EACxD,yBAAyB,EACzB;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,gBAAgB;IACvC,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,sBAAsB,GAAG,IAAA,mCAAmB,EACvD,uBAAuB,EACvB;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,eAAe;IACtC,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,yBAAyB,GAAG,IAAA,mCAAmB,EAC1D,2BAA2B,EAC3B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,kBAAkB;IACzC,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,2BAA2B,GAAG,IAAA,mCAAmB,EAC5D,6BAA6B,EAC7B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,oBAAoB;IAC3C,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,2BAA2B,GAAG,IAAA,mCAAmB,EAC5D,4BAA4B,EAC5B;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,oBAAoB;IAC3C,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,kBAAkB,GAAG,IAAA,mCAAmB,EAAC,mBAAmB,EAAE;IACzE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,WAAW;IAClC,gBAAgB,EAAE,SAAS;CAC5B,CAAC,CAAC;AACU,QAAA,iCAAiC,GAAG,IAAA,mCAAmB,EAClE,mCAAmC,EACnC;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,0BAA0B;IACjD,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC;AACW,QAAA,6BAA6B,GAAG,IAAA,mCAAmB,EAC9D,iBAAiB,EACjB;IACE,QAAQ,EAAE,oBAAY;IACtB,QAAQ,EAAE,YAAY,CAAC,UAAU;IACjC,gBAAgB,EAAE,SAAS;CAC5B,CACF,CAAC"}

package/dist/pages/platform/categories.d.ts

@@ -3,4 +3,3 @@ export declare const customersCategory: import("@antelopejs/interface-dms").Cate
 export declare const catalogCategory: import("@antelopejs/interface-dms").CategoryInfo;
 export declare const billingCategory: import("@antelopejs/interface-dms").CategoryInfo;
 export declare const configurationCategory: import("@antelopejs/interface-dms").CategoryInfo;
-export declare const supportCategory: import("@antelopejs/interface-dms").CategoryInfo;

package/dist/pages/platform/categories.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.supportCategory = exports.configurationCategory = exports.billingCategory = exports.catalogCategory = exports.customersCategory = exports.overviewCategory = void 0;
+exports.configurationCategory = exports.billingCategory = exports.catalogCategory = exports.customersCategory = exports.overviewCategory = void 0;
 const page_1 = require("@antelopejs/interface-dms/page");
 const module_1 = require("../module");
 exports.overviewCategory = (0, page_1.Category)("overview", {
@@ -38,11 +38,4 @@ exports.configurationCategory = (0, page_1.Category)("configuration", {
     type: "label",
     order: 40,
 });
-exports.supportCategory = (0, page_1.Category)("support", {
-    displayName: "$saas.menu.support",
-    category: module_1.saasModule,
-    icon: "i-ph-lifebuoy",
-    type: "label",
-    order: 35,
-});
 //# sourceMappingURL=categories.js.map

package/dist/pages/platform/categories.js.map

@@ -1 +1 @@
-{"version":3,"file":"categories.js","sourceRoot":"","sources":["../../../src/pages/platform/categories.ts"],"names":[],"mappings":";;;AAAA,yDAA0D;AAC1D,sCAAuC;AAE1B,QAAA,gBAAgB,GAAG,IAAA,eAAQ,EAAC,UAAU,EAAE;IACnD,WAAW,EAAE,qBAAqB;IAClC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,YAAY;IAClB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,CAAC;CACT,CAAC,CAAC;AAEU,QAAA,iBAAiB,GAAG,IAAA,eAAQ,EAAC,WAAW,EAAE;IACrD,WAAW,EAAE,sBAAsB;IACnC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,kBAAkB;IACxB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,eAAe,GAAG,IAAA,eAAQ,EAAC,SAAS,EAAE;IACjD,WAAW,EAAE,oBAAoB;IACjC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,eAAe,GAAG,IAAA,eAAQ,EAAC,SAAS,EAAE;IACjD,WAAW,EAAE,oBAAoB;IACjC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,qBAAqB,GAAG,IAAA,eAAQ,EAAC,eAAe,EAAE;IAC7D,WAAW,EAAE,0BAA0B;IACvC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,eAAe,GAAG,IAAA,eAAQ,EAAC,SAAS,EAAE;IACjD,WAAW,EAAE,oBAAoB;IACjC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,eAAe;IACrB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC"}
+{"version":3,"file":"categories.js","sourceRoot":"","sources":["../../../src/pages/platform/categories.ts"],"names":[],"mappings":";;;AAAA,yDAA0D;AAC1D,sCAAuC;AAE1B,QAAA,gBAAgB,GAAG,IAAA,eAAQ,EAAC,UAAU,EAAE;IACnD,WAAW,EAAE,qBAAqB;IAClC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,YAAY;IAClB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,CAAC;CACT,CAAC,CAAC;AAEU,QAAA,iBAAiB,GAAG,IAAA,eAAQ,EAAC,WAAW,EAAE;IACrD,WAAW,EAAE,sBAAsB;IACnC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,kBAAkB;IACxB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,eAAe,GAAG,IAAA,eAAQ,EAAC,SAAS,EAAE;IACjD,WAAW,EAAE,oBAAoB;IACjC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,eAAe,GAAG,IAAA,eAAQ,EAAC,SAAS,EAAE;IACjD,WAAW,EAAE,oBAAoB;IACjC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC;AAEU,QAAA,qBAAqB,GAAG,IAAA,eAAQ,EAAC,eAAe,EAAE;IAC7D,WAAW,EAAE,0BAA0B;IACvC,QAAQ,EAAE,mBAAU;IACpB,IAAI,EAAE,cAAc;IACpB,IAAI,EAAE,OAAO;IACb,KAAK,EAAE,EAAE;CACV,CAAC,CAAC"}

package/dist/pages/platform/index.d.ts

@@ -8,7 +8,6 @@ export * from "./plans/edit";
 export * from "./plans/migrations";
 export * from "./segments";
 export * from "./settings";
-export * from "./support";
 export * from "./users";
 export * from "./users/detail";
 export * from "./workspaces";

package/dist/pages/platform/index.js

@@ -24,7 +24,6 @@ __exportStar(require("./plans/edit"), exports);
 __exportStar(require("./plans/migrations"), exports);
 __exportStar(require("./segments"), exports);
 __exportStar(require("./settings"), exports);
-__exportStar(require("./support"), exports);
 __exportStar(require("./users"), exports);
 __exportStar(require("./users/detail"), exports);
 __exportStar(require("./workspaces"), exports);

package/dist/pages/platform/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/pages/platform/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,+CAA6B;AAC7B,iDAA+B;AAC/B,8CAA4B;AAC5B,6CAA2B;AAC3B,6CAA2B;AAC3B,0CAAwB;AACxB,+CAA6B;AAC7B,qDAAmC;AACnC,6CAA2B;AAC3B,6CAA2B;AAC3B,4CAA0B;AAC1B,0CAAwB;AACxB,iDAA+B;AAC/B,+CAA6B;AAC7B,sDAAoC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/pages/platform/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,+CAA6B;AAC7B,iDAA+B;AAC/B,8CAA4B;AAC5B,6CAA2B;AAC3B,6CAA2B;AAC3B,0CAAwB;AACxB,+CAA6B;AAC7B,qDAAmC;AACnC,6CAA2B;AAC3B,6CAA2B;AAC3B,0CAAwB;AACxB,iDAA+B;AAC/B,+CAA6B;AAC7B,sDAAoC"}

package/dist/pages/tenant/index.d.ts

@@ -2,5 +2,4 @@ export * from "./billing";
 export * from "./data-export";
 export * from "./general";
 export * from "./members-seat-quota";
-export * from "./support";
 export * from "./workspace-suspended";

package/dist/pages/tenant/index.js

@@ -18,6 +18,5 @@ __exportStar(require("./billing"), exports);
 __exportStar(require("./data-export"), exports);
 __exportStar(require("./general"), exports);
 __exportStar(require("./members-seat-quota"), exports);
-__exportStar(require("./support"), exports);
 __exportStar(require("./workspace-suspended"), exports);
 //# sourceMappingURL=index.js.map

package/dist/pages/tenant/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/pages/tenant/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,4CAA0B;AAC1B,gDAA8B;AAC9B,4CAA0B;AAC1B,uDAAqC;AACrC,4CAA0B;AAC1B,wDAAsC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/pages/tenant/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,4CAA0B;AAC1B,gDAA8B;AAC9B,4CAA0B;AAC1B,uDAAqC;AACrC,wDAAsC"}

package/dist/routes/platformOwner/index.d.ts

@@ -6,7 +6,6 @@ export * from "./plans";
 export * from "./platform-notes";
 export * from "./platform-owners";
 export * from "./segments";
-export * from "./support";
 export * from "./users-detail";
 export * from "./workspace-invitations";
 export * from "./workspace-operator-actions";

package/dist/routes/platformOwner/index.js

@@ -22,7 +22,6 @@ __exportStar(require("./plans"), exports);
 __exportStar(require("./platform-notes"), exports);
 __exportStar(require("./platform-owners"), exports);
 __exportStar(require("./segments"), exports);
-__exportStar(require("./support"), exports);
 __exportStar(require("./users-detail"), exports);
 __exportStar(require("./workspace-invitations"), exports);
 __exportStar(require("./workspace-operator-actions"), exports);

package/dist/routes/platformOwner/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/routes/platformOwner/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,qDAAmC;AACnC,uDAAqC;AACrC,8CAA4B;AAC5B,kDAAgC;AAChC,0CAAwB;AACxB,mDAAiC;AACjC,oDAAkC;AAClC,6CAA2B;AAC3B,4CAA0B;AAC1B,iDAA+B;AAC/B,0DAAwC;AACxC,+DAA6C;AAC7C,qDAAmC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/routes/platformOwner/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,qDAAmC;AACnC,uDAAqC;AACrC,8CAA4B;AAC5B,kDAAgC;AAChC,0CAAwB;AACxB,mDAAiC;AACjC,oDAAkC;AAClC,6CAA2B;AAC3B,iDAA+B;AAC/B,0DAAwC;AACxC,+DAA6C;AAC7C,qDAAmC"}

package/dist/routes/tenant/index.d.ts

@@ -1,7 +1,6 @@
 export * from "./billing-portal";
 export * from "./billing-self-refund";
 export * from "./data-export";
-export * from "./support";
 export * from "./tenant-billing";
 export * from "./tenant-plan";
 export * from "./tenant-plan-ops";

package/dist/routes/tenant/index.js

@@ -17,7 +17,6 @@ Object.defineProperty(exports, "__esModule", { value: true });
 __exportStar(require("./billing-portal"), exports);
 __exportStar(require("./billing-self-refund"), exports);
 __exportStar(require("./data-export"), exports);
-__exportStar(require("./support"), exports);
 __exportStar(require("./tenant-billing"), exports);
 __exportStar(require("./tenant-plan"), exports);
 __exportStar(require("./tenant-plan-ops"), exports);

package/dist/routes/tenant/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/routes/tenant/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,mDAAiC;AACjC,wDAAsC;AACtC,gDAA8B;AAC9B,4CAA0B;AAC1B,mDAAiC;AACjC,gDAA8B;AAC9B,oDAAkC;AAClC,iDAA+B;AAC/B,+CAA6B"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/routes/tenant/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,mDAAiC;AACjC,wDAAsC;AACtC,gDAA8B;AAC9B,mDAAiC;AACjC,gDAA8B;AAC9B,oDAAkC;AAClC,iDAA+B;AAC/B,+CAA6B"}

package/dist/types/config.d.ts

@@ -17,7 +17,6 @@ export interface DmsSaasConfig {
     stripe: DmsSaasStripeConfig;
     admissionMode?: "open" | "invitation-only";
     registration?: DmsSaasRegistrationConfig;
-    supportStorage?: string;
     publicScreens?: DmsSaasPublicScreensConfig;
     allowedRedirectHosts?: string[];
     defaultPlanSlug?: string;

package/frontend-vue/i18n/locales/saas-en-GB.json

@@ -17,7 +17,6 @@
       "customers": "Customers",
       "catalog": "Catalogue",
       "billing": "Billing",
-      "support": "Support",
       "configuration": "Configuration"
     },
     "errors": {
@@ -112,35 +111,6 @@
       "webhook": {
         "invalid_signature": "Invalid webhook signature"
       },
-      "support": {
-        "priority_not_available": "This priority is not included in your plan",
-        "invalid_message": "Enter a message of up to 10,000 characters",
-        "too_many_attachments": "A message can contain up to 5 attachments",
-        "invalid_attachments": "The attachments are invalid",
-        "invalid_attachment": "The attachment is invalid",
-        "invalid_subject": "Enter a subject of up to 200 characters",
-        "invalid_category": "Select a valid category",
-        "invalid_priority": "Select a valid priority",
-        "invalid_status": "Select a valid status",
-        "invalid_pagination": "Use positive whole numbers for page and page size",
-        "invalid_status_transition": "This ticket status transition is not allowed",
-        "closed_ticket_reply": "Reopen the closed ticket before replying",
-        "invalid_assignee": "Assign the ticket to a platform owner",
-        "platform_attachments_not_available": "Platform replies cannot add attachments",
-        "tenant_busy": "Another support update is in progress. Try again.",
-        "invalid_request_id": "A stable support request ID is required",
-        "request_reused": "This request ID belongs to different content. Retry the original request.",
-        "operation_pending": "This support request is pending. Retry with the same content.",
-        "operation_unknown": "The support result is not yet confirmed. Retry with the same content.",
-        "projection_pending": "The support history is being recovered. Retry shortly.",
-        "attachment_pending": "Attachment admission is pending. Retry the same request.",
-        "attachment_already_admitted": "This upload already belongs to another request. Upload the file again.",
-        "storage_unavailable": "Support uploads are not configured. Contact the platform administrator.",
-        "invalid_cursor": "Invalid support recovery cursor",
-        "ticket_not_found": "Support ticket not found",
-        "message_not_found": "Support message not found",
-        "attachment_not_found": "Attachment not found"
-      },
       "platform_notes": {
         "invalid_target": "Invalid target type",
         "target_not_found": "Target not found",
@@ -1231,101 +1201,6 @@
         "delete": "Unable to delete the note"
       }
     },
-    "support": {
-      "tenant": {
-        "title": "Support",
-        "description": "Open and follow support requests for this workspace",
-        "new": "New ticket",
-        "create": "Open ticket",
-        "created": "Support ticket opened",
-        "empty": "No support tickets yet",
-        "select": "Select a ticket to read its conversation"
-      },
-      "platform": {
-        "title": "Support inbox",
-        "description": "Handle support requests across all workspaces",
-        "empty": "No tickets match these filters",
-        "select": "Select a ticket from the inbox",
-        "assignee": "Assignee",
-        "unassigned": "Unassigned"
-      },
-      "subject": "Subject",
-      "message": "Message",
-      "attachments": "Attachments",
-      "attachment": "Attachment {number}",
-      "remove_attachment": "Remove attachment",
-      "reply_placeholder": "Write a reply…",
-      "send": "Send reply",
-      "conversation": "Conversation",
-      "pagination": {
-        "latest_page": "Latest messages",
-        "older_messages": "Choose a later page for older messages"
-      },
-      "history": {
-        "title": "Ticket history",
-        "empty": "No ticket changes yet",
-        "status_changed": "{actor} changed the status from {previous} to {next}",
-        "assignment_changed": "{actor} changed the assignee from {previous} to {next}"
-      },
-      "category": {
-        "label": "Category",
-        "question": "Question",
-        "incident": "Incident",
-        "billing": "Billing",
-        "feature_request": "Feature request"
-      },
-      "priority": {
-        "label": "Priority",
-        "low": "Low",
-        "normal": "Normal",
-        "high": "High",
-        "urgent": "Urgent"
-      },
-      "status": {
-        "open": "Open",
-        "in_progress": "In progress",
-        "waiting_customer": "Waiting for customer",
-        "resolved": "Resolved",
-        "closed": "Closed"
-      },
-      "author": {
-        "tenant": "Workspace",
-        "platform": "Support team"
-      },
-      "filters": {
-        "status": "Status",
-        "priority": "Priority",
-        "all_statuses": "All statuses",
-        "all_priorities": "All priorities",
-        "apply": "Apply filters"
-      },
-      "sla": {
-        "community": {
-          "title": "Community support",
-          "description": "Community assistance without a guaranteed response time."
-        },
-        "email": {
-          "title": "Email support",
-          "description": "Target first response within 2 business days."
-        },
-        "priority": {
-          "title": "Priority support",
-          "description": "Target first response within 8 business hours."
-        },
-        "dedicated": {
-          "title": "Dedicated support",
-          "description": "Target first response within 2 hours."
-        }
-      },
-      "error": {
-        "load": "Could not load support",
-        "create": "Could not open the ticket",
-        "reply": "Could not send the reply",
-        "update": "Could not update the ticket",
-        "upload": "Could not upload the attachment. Select the file to try again.",
-        "attachment": "Could not open the attachment"
-      }
-    },
     "notifications": {
       "subjects": {
         "plan_migrated": "Plan migrated",
@@ -1343,9 +1218,7 @@
         "workspace_reactivated": "Workspace reactivated",
         "complimentary_access_granted": "Complimentary access granted",
         "automation": "Automation",
-        "seat_overage": "Plan seat overage",
-        "support_new_message": "New support message",
-        "support_status_changed": "Support ticket status changed"
+        "seat_overage": "Plan seat overage"
       },
       "payload": {
         "workspace_suspended_admin": {
@@ -1367,20 +1240,6 @@
         "workspace_deletion_requested": {
           "title": "Workspace deletion requested",
           "description": "Access is revoked and data will be destroyed at the end of the retention period."
-        },
-        "support_new_ticket": {
-          "title": "New support ticket"
-        },
-        "support_tenant_reply": {
-          "title": "New customer reply",
-          "description": "A customer added a message to a support ticket."
-        },
-        "support_platform_reply": {
-          "title": "Support replied to your ticket",
-          "description": "The support team added a message to your ticket."
-        },
-        "support_status_changed": {
-          "title": "Your support ticket status changed"
         }
       },
       "category": {