@almadar/std 3.1.0 → 3.1.1

package/dist/behaviors/exports/organisms/std-helpdesk.orb

@@ -0,0 +1,2564 @@
+{
+  "name": "Helpdesk",
+  "version": "1.0.0",
+  "orbitals": [
+    {
+      "name": "TicketOrbital",
+      "entity": {
+        "name": "Ticket",
+        "persistence": "runtime",
+        "fields": [
+          {
+            "name": "id",
+            "type": "string",
+            "required": true
+          },
+          {
+            "name": "subject",
+            "type": "string",
+            "default": ""
+          },
+          {
+            "name": "description",
+            "type": "string",
+            "default": ""
+          },
+          {
+            "name": "priority",
+            "type": "string",
+            "default": "medium"
+          },
+          {
+            "name": "status",
+            "type": "string",
+            "default": "open"
+          },
+          {
+            "name": "assignee",
+            "type": "string",
+            "default": ""
+          }
+        ]
+      },
+      "traits": [
+        {
+          "name": "TicketBrowse",
+          "linkedEntity": "Ticket",
+          "category": "interaction",
+          "listens": [
+            {
+              "event": "TICKET_CREATED",
+              "triggers": "TICKET_CREATED"
+            },
+            {
+              "event": "TICKET_UPDATED",
+              "triggers": "TICKET_UPDATED"
+            }
+          ],
+          "stateMachine": {
+            "states": [
+              {
+                "name": "browsing",
+                "isInitial": true
+              },
+              {
+                "name": "deleting"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "CREATE",
+                "name": "CREATE"
+              },
+              {
+                "key": "VIEW",
+                "name": "VIEW",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "EDIT",
+                "name": "EDIT",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "DELETE",
+                "name": "DELETE",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "TICKET_CREATED",
+                "name": "TICKET_CREATED",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "TICKET_UPDATED",
+                "name": "TICKET_UPDATED",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "CONFIRM_DELETE",
+                "name": "Confirm Delete"
+              },
+              {
+                "key": "CANCEL",
+                "name": "Cancel"
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              }
+            ],
+            "transitions": [
+              {
+                "from": "browsing",
+                "to": "browsing",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "sm",
+                              "align": "center",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "inbox",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Tickets",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "sm",
+                              "children": [
+                                {
+                                  "type": "button",
+                                  "label": "New Ticket",
+                                  "event": "CREATE",
+                                  "variant": "primary",
+                                  "icon": "plus"
+                                }
+                              ]
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "data-grid",
+                          "entity": "Ticket",
+                          "emptyIcon": "inbox",
+                          "emptyTitle": "No tickets yet",
+                          "emptyDescription": "Create your first ticket to get started.",
+                          "itemActions": [
+                            {
+                              "label": "View",
+                              "event": "VIEW"
+                            },
+                            {
+                              "label": "Edit",
+                              "event": "EDIT"
+                            },
+                            {
+                              "label": "Delete",
+                              "event": "DELETE",
+                              "variant": "danger"
+                            }
+                          ],
+                          "className": "transition-shadow hover:shadow-md cursor-pointer",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "vertical",
+                              "gap": "sm",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "horizontal",
+                                  "justify": "space-between",
+                                  "align": "center",
+                                  "children": [
+                                    {
+                                      "type": "stack",
+                                      "direction": "horizontal",
+                                      "gap": "sm",
+                                      "align": "center",
+                                      "children": [
+                                        {
+                                          "type": "icon",
+                                          "name": "inbox",
+                                          "size": "sm"
+                                        },
+                                        {
+                                          "type": "typography",
+                                          "variant": "h4",
+                                          "content": "@entity.subject"
+                                        }
+                                      ]
+                                    },
+                                    {
+                                      "type": "badge",
+                                      "label": "@entity.description"
+                                    }
+                                  ]
+                                },
+                                {
+                                  "type": "typography",
+                                  "variant": "caption",
+                                  "color": "muted",
+                                  "content": "@entity.priority"
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "browsing",
+                "to": "browsing",
+                "event": "TICKET_CREATED",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ]
+                ]
+              },
+              {
+                "from": "browsing",
+                "to": "browsing",
+                "event": "TICKET_UPDATED",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ]
+                ]
+              },
+              {
+                "from": "browsing",
+                "to": "deleting",
+                "event": "DELETE",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket",
+                    "@payload.id"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "trash-2",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "content": "Delete Ticket",
+                              "variant": "h3"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "typography",
+                          "content": "Are you sure you want to delete this ticket?",
+                          "variant": "body"
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "justify": "end",
+                          "children": [
+                            {
+                              "type": "button",
+                              "label": "Cancel",
+                              "event": "CANCEL",
+                              "variant": "ghost"
+                            },
+                            {
+                              "type": "button",
+                              "label": "Delete",
+                              "event": "CONFIRM_DELETE",
+                              "variant": "danger",
+                              "icon": "trash"
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "deleting",
+                "to": "browsing",
+                "event": "CONFIRM_DELETE",
+                "effects": [
+                  [
+                    "persist",
+                    "delete",
+                    "Ticket",
+                    "@entity.id"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ],
+                  [
+                    "fetch",
+                    "Ticket"
+                  ],
+                  [
+                    "notify",
+                    "Ticket deleted successfully"
+                  ]
+                ]
+              },
+              {
+                "from": "deleting",
+                "to": "browsing",
+                "event": "CANCEL",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              },
+              {
+                "from": "deleting",
+                "to": "browsing",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              }
+            ]
+          },
+          "emits": [
+            {
+              "event": "ASSIGN",
+              "description": "Assign ticket and open response thread",
+              "payload": [
+                {
+                  "name": "id",
+                  "type": "string",
+                  "required": true
+                }
+              ],
+              "scope": "external"
+            }
+          ]
+        },
+        {
+          "name": "TicketCreate",
+          "linkedEntity": "Ticket",
+          "category": "interaction",
+          "emits": [
+            {
+              "event": "TICKET_CREATED"
+            }
+          ],
+          "stateMachine": {
+            "states": [
+              {
+                "name": "closed",
+                "isInitial": true
+              },
+              {
+                "name": "open"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "CREATE",
+                "name": "Open"
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              },
+              {
+                "key": "SAVE",
+                "name": "Save",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              }
+            ],
+            "transitions": [
+              {
+                "from": "closed",
+                "to": "closed",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ]
+                ]
+              },
+              {
+                "from": "closed",
+                "to": "open",
+                "event": "CREATE",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "plus-circle",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "content": "Create Ticket",
+                              "variant": "h3"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "form-section",
+                          "entity": "Ticket",
+                          "mode": "create",
+                          "submitEvent": "SAVE",
+                          "cancelEvent": "CLOSE",
+                          "fields": [
+                            "subject",
+                            "description",
+                            "priority",
+                            "status",
+                            "assignee"
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "SAVE",
+                "effects": [
+                  [
+                    "persist",
+                    "create",
+                    "Ticket",
+                    "@payload.data"
+                  ],
+                  [
+                    "fetch",
+                    "Ticket"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ],
+                  [
+                    "emit",
+                    "TICKET_CREATED"
+                  ],
+                  [
+                    "notify",
+                    "Ticket created successfully"
+                  ]
+                ]
+              }
+            ]
+          }
+        },
+        {
+          "name": "TicketEdit",
+          "linkedEntity": "Ticket",
+          "category": "interaction",
+          "emits": [
+            {
+              "event": "TICKET_UPDATED"
+            }
+          ],
+          "stateMachine": {
+            "states": [
+              {
+                "name": "closed",
+                "isInitial": true
+              },
+              {
+                "name": "open"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "EDIT",
+                "name": "Open",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              },
+              {
+                "key": "SAVE",
+                "name": "Save",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              }
+            ],
+            "transitions": [
+              {
+                "from": "closed",
+                "to": "closed",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ]
+                ]
+              },
+              {
+                "from": "closed",
+                "to": "open",
+                "event": "EDIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket",
+                    "@payload.id"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "edit",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "content": "Edit Ticket",
+                              "variant": "h3"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "form-section",
+                          "entity": "Ticket",
+                          "mode": "edit",
+                          "submitEvent": "SAVE",
+                          "cancelEvent": "CLOSE",
+                          "fields": [
+                            "subject",
+                            "description",
+                            "priority",
+                            "status",
+                            "assignee"
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "SAVE",
+                "effects": [
+                  [
+                    "persist",
+                    "update",
+                    "Ticket",
+                    "@payload.data"
+                  ],
+                  [
+                    "fetch",
+                    "Ticket"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ],
+                  [
+                    "emit",
+                    "TICKET_UPDATED"
+                  ],
+                  [
+                    "notify",
+                    "Ticket updated successfully"
+                  ]
+                ]
+              }
+            ]
+          }
+        },
+        {
+          "name": "TicketView",
+          "linkedEntity": "Ticket",
+          "category": "interaction",
+          "stateMachine": {
+            "states": [
+              {
+                "name": "closed",
+                "isInitial": true
+              },
+              {
+                "name": "open"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "VIEW",
+                "name": "Open",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              }
+            ],
+            "transitions": [
+              {
+                "from": "closed",
+                "to": "closed",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket"
+                  ]
+                ]
+              },
+              {
+                "from": "closed",
+                "to": "open",
+                "event": "VIEW",
+                "effects": [
+                  [
+                    "fetch",
+                    "Ticket",
+                    "@payload.id"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "align": "center",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "eye",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "h3",
+                              "content": "@entity.subject"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Subject"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.subject"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Description"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.description"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Priority"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.priority"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Status"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.status"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Assignee"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.assignee"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "justify": "end",
+                          "children": [
+                            {
+                              "type": "button",
+                              "label": "Edit",
+                              "event": "EDIT",
+                              "variant": "primary",
+                              "icon": "edit"
+                            },
+                            {
+                              "type": "button",
+                              "label": "Close",
+                              "event": "CLOSE",
+                              "variant": "ghost"
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              }
+            ]
+          }
+        }
+      ],
+      "pages": [
+        {
+          "name": "TicketsPage",
+          "path": "/tickets",
+          "isInitial": true,
+          "traits": [
+            {
+              "ref": "TicketBrowse"
+            },
+            {
+              "ref": "TicketCreate"
+            },
+            {
+              "ref": "TicketEdit"
+            },
+            {
+              "ref": "TicketView"
+            }
+          ]
+        }
+      ]
+    },
+    {
+      "name": "ResponseOrbital",
+      "entity": {
+        "name": "Response",
+        "persistence": "runtime",
+        "fields": [
+          {
+            "name": "id",
+            "type": "string",
+            "required": true
+          },
+          {
+            "name": "ticketId",
+            "type": "string",
+            "default": ""
+          },
+          {
+            "name": "body",
+            "type": "string",
+            "default": ""
+          },
+          {
+            "name": "author",
+            "type": "string",
+            "default": ""
+          },
+          {
+            "name": "createdAt",
+            "type": "string",
+            "default": ""
+          }
+        ]
+      },
+      "traits": [
+        {
+          "name": "ResponseBrowse",
+          "linkedEntity": "Response",
+          "category": "interaction",
+          "listens": [
+            {
+              "event": "SEND",
+              "triggers": "SEND"
+            },
+            {
+              "event": "ASSIGN",
+              "triggers": "INIT",
+              "scope": "external"
+            }
+          ],
+          "stateMachine": {
+            "states": [
+              {
+                "name": "browsing",
+                "isInitial": true
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "COMPOSE",
+                "name": "COMPOSE"
+              },
+              {
+                "key": "VIEW",
+                "name": "VIEW",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "SEND",
+                "name": "SEND",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              }
+            ],
+            "transitions": [
+              {
+                "from": "browsing",
+                "to": "browsing",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Response"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "sm",
+                              "align": "center",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "message-circle",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Responses",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "sm",
+                              "children": [
+                                {
+                                  "type": "button",
+                                  "label": "Compose",
+                                  "event": "COMPOSE",
+                                  "variant": "primary",
+                                  "icon": "edit"
+                                }
+                              ]
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "data-grid",
+                          "entity": "Response",
+                          "emptyIcon": "inbox",
+                          "emptyTitle": "No messages yet",
+                          "emptyDescription": "Start a new conversation.",
+                          "itemActions": [
+                            {
+                              "label": "View",
+                              "event": "VIEW"
+                            }
+                          ],
+                          "className": "transition-shadow hover:shadow-md cursor-pointer",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "vertical",
+                              "gap": "sm",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "horizontal",
+                                  "justify": "space-between",
+                                  "align": "center",
+                                  "children": [
+                                    {
+                                      "type": "stack",
+                                      "direction": "horizontal",
+                                      "gap": "sm",
+                                      "align": "center",
+                                      "children": [
+                                        {
+                                          "type": "icon",
+                                          "name": "message-circle",
+                                          "size": "sm"
+                                        },
+                                        {
+                                          "type": "typography",
+                                          "variant": "h4",
+                                          "content": "@entity.ticketId"
+                                        }
+                                      ]
+                                    },
+                                    {
+                                      "type": "badge",
+                                      "label": "@entity.body"
+                                    }
+                                  ]
+                                },
+                                {
+                                  "type": "typography",
+                                  "variant": "caption",
+                                  "color": "muted",
+                                  "content": "@entity.author"
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "browsing",
+                "to": "browsing",
+                "event": "SEND",
+                "effects": [
+                  [
+                    "fetch",
+                    "Response"
+                  ]
+                ]
+              }
+            ]
+          },
+          "emits": [
+            {
+              "event": "RESOLVE",
+              "description": "Resolve ticket and update metrics",
+              "payload": [
+                {
+                  "name": "id",
+                  "type": "string",
+                  "required": true
+                }
+              ],
+              "scope": "external"
+            }
+          ]
+        },
+        {
+          "name": "ResponseCompose",
+          "linkedEntity": "Response",
+          "category": "interaction",
+          "emits": [
+            {
+              "event": "SEND"
+            }
+          ],
+          "stateMachine": {
+            "states": [
+              {
+                "name": "closed",
+                "isInitial": true
+              },
+              {
+                "name": "open"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "COMPOSE",
+                "name": "Open"
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              },
+              {
+                "key": "SEND",
+                "name": "Save",
+                "payload": [
+                  {
+                    "name": "data",
+                    "type": "object",
+                    "required": true
+                  }
+                ]
+              }
+            ],
+            "transitions": [
+              {
+                "from": "closed",
+                "to": "closed",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Response"
+                  ]
+                ]
+              },
+              {
+                "from": "closed",
+                "to": "open",
+                "event": "COMPOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "edit",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "content": "New Response",
+                              "variant": "h3"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "form-section",
+                          "entity": "Response",
+                          "mode": "create",
+                          "submitEvent": "SEND",
+                          "cancelEvent": "CLOSE",
+                          "fields": [
+                            "ticketId",
+                            "body",
+                            "author",
+                            "createdAt"
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "SEND",
+                "effects": [
+                  [
+                    "persist",
+                    "create",
+                    "Response",
+                    "@payload.data"
+                  ],
+                  [
+                    "fetch",
+                    "Response"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ],
+                  [
+                    "emit",
+                    "SEND"
+                  ],
+                  [
+                    "notify",
+                    "Response created successfully"
+                  ]
+                ]
+              }
+            ]
+          }
+        },
+        {
+          "name": "ResponseView",
+          "linkedEntity": "Response",
+          "category": "interaction",
+          "stateMachine": {
+            "states": [
+              {
+                "name": "closed",
+                "isInitial": true
+              },
+              {
+                "name": "open"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "VIEW",
+                "name": "Open",
+                "payload": [
+                  {
+                    "name": "id",
+                    "type": "string",
+                    "required": true
+                  }
+                ]
+              },
+              {
+                "key": "CLOSE",
+                "name": "Close"
+              }
+            ],
+            "transitions": [
+              {
+                "from": "closed",
+                "to": "closed",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "Response"
+                  ]
+                ]
+              },
+              {
+                "from": "closed",
+                "to": "open",
+                "event": "VIEW",
+                "effects": [
+                  [
+                    "fetch",
+                    "Response",
+                    "@payload.id"
+                  ],
+                  [
+                    "render-ui",
+                    "modal",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "md",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "align": "center",
+                          "children": [
+                            {
+                              "type": "icon",
+                              "name": "eye",
+                              "size": "md"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "h3",
+                              "content": "@entity.ticketId"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "TicketId"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.ticketId"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Body"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.body"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "Author"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.author"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "children": [
+                            {
+                              "type": "typography",
+                              "variant": "caption",
+                              "content": "CreatedAt"
+                            },
+                            {
+                              "type": "typography",
+                              "variant": "body",
+                              "content": "@entity.createdAt"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "sm",
+                          "justify": "end",
+                          "children": [
+                            {
+                              "type": "button",
+                              "label": "Close",
+                              "event": "CLOSE",
+                              "variant": "ghost"
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "open",
+                "to": "closed",
+                "event": "CLOSE",
+                "effects": [
+                  [
+                    "render-ui",
+                    "modal",
+                    null
+                  ]
+                ]
+              }
+            ]
+          }
+        }
+      ],
+      "pages": [
+        {
+          "name": "ResponsesPage",
+          "path": "/responses",
+          "traits": [
+            {
+              "ref": "ResponseBrowse"
+            },
+            {
+              "ref": "ResponseCompose"
+            },
+            {
+              "ref": "ResponseView"
+            }
+          ]
+        }
+      ]
+    },
+    {
+      "name": "SupportMetricsOrbital",
+      "entity": {
+        "name": "SupportMetrics",
+        "persistence": "runtime",
+        "fields": [
+          {
+            "name": "id",
+            "type": "string",
+            "required": true
+          },
+          {
+            "name": "openTickets",
+            "type": "number",
+            "default": 0
+          },
+          {
+            "name": "resolvedTickets",
+            "type": "number",
+            "default": 0
+          },
+          {
+            "name": "avgResponseTime",
+            "type": "string",
+            "default": "0h"
+          },
+          {
+            "name": "satisfactionScore",
+            "type": "number",
+            "default": 0
+          },
+          {
+            "name": "activeAgents",
+            "type": "number",
+            "default": 0
+          }
+        ]
+      },
+      "traits": [
+        {
+          "name": "SupportMetricsDisplay",
+          "linkedEntity": "SupportMetrics",
+          "category": "interaction",
+          "stateMachine": {
+            "states": [
+              {
+                "name": "loading",
+                "isInitial": true
+              },
+              {
+                "name": "displaying"
+              },
+              {
+                "name": "refreshing"
+              }
+            ],
+            "events": [
+              {
+                "key": "INIT",
+                "name": "Initialize"
+              },
+              {
+                "key": "LOADED",
+                "name": "Loaded"
+              },
+              {
+                "key": "REFRESH",
+                "name": "Refresh"
+              },
+              {
+                "key": "REFRESHED",
+                "name": "Refreshed"
+              }
+            ],
+            "transitions": [
+              {
+                "from": "loading",
+                "to": "displaying",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "SupportMetrics"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "md",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "activity",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Support Metrics",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "button",
+                              "label": "Refresh",
+                              "event": "REFRESH",
+                              "variant": "secondary",
+                              "icon": "refresh-cw"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "simple-grid",
+                          "columns": 3,
+                          "children": [
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "OpenTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.openTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ResolvedTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.resolvedTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "AvgResponseTime"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.avgResponseTime"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "SatisfactionScore"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.satisfactionScore"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ActiveAgents"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.activeAgents"
+                                    }
+                                  ]
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "loading",
+                "to": "displaying",
+                "event": "LOADED",
+                "effects": [
+                  [
+                    "fetch",
+                    "SupportMetrics"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "md",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "activity",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Support Metrics",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "button",
+                              "label": "Refresh",
+                              "event": "REFRESH",
+                              "variant": "secondary",
+                              "icon": "refresh-cw"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "simple-grid",
+                          "columns": 3,
+                          "children": [
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "OpenTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.openTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ResolvedTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.resolvedTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "AvgResponseTime"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.avgResponseTime"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "SatisfactionScore"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.satisfactionScore"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ActiveAgents"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.activeAgents"
+                                    }
+                                  ]
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "displaying",
+                "to": "displaying",
+                "event": "INIT",
+                "effects": [
+                  [
+                    "fetch",
+                    "SupportMetrics"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "md",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "activity",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Support Metrics",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "button",
+                              "label": "Refresh",
+                              "event": "REFRESH",
+                              "variant": "secondary",
+                              "icon": "refresh-cw"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "simple-grid",
+                          "columns": 3,
+                          "children": [
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "OpenTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.openTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ResolvedTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.resolvedTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "AvgResponseTime"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.avgResponseTime"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "SatisfactionScore"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.satisfactionScore"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ActiveAgents"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.activeAgents"
+                                    }
+                                  ]
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "displaying",
+                "to": "refreshing",
+                "event": "REFRESH",
+                "effects": [
+                  [
+                    "fetch",
+                    "SupportMetrics"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "md",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "activity",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Support Metrics",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "button",
+                              "label": "Refresh",
+                              "event": "REFRESH",
+                              "variant": "secondary",
+                              "icon": "refresh-cw"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "simple-grid",
+                          "columns": 3,
+                          "children": [
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "OpenTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.openTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ResolvedTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.resolvedTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "AvgResponseTime"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.avgResponseTime"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "SatisfactionScore"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.satisfactionScore"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ActiveAgents"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.activeAgents"
+                                    }
+                                  ]
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              },
+              {
+                "from": "refreshing",
+                "to": "displaying",
+                "event": "REFRESHED",
+                "effects": [
+                  [
+                    "fetch",
+                    "SupportMetrics"
+                  ],
+                  [
+                    "render-ui",
+                    "main",
+                    {
+                      "type": "stack",
+                      "direction": "vertical",
+                      "gap": "lg",
+                      "children": [
+                        {
+                          "type": "stack",
+                          "direction": "horizontal",
+                          "gap": "md",
+                          "justify": "space-between",
+                          "children": [
+                            {
+                              "type": "stack",
+                              "direction": "horizontal",
+                              "gap": "md",
+                              "children": [
+                                {
+                                  "type": "icon",
+                                  "name": "activity",
+                                  "size": "lg"
+                                },
+                                {
+                                  "type": "typography",
+                                  "content": "Support Metrics",
+                                  "variant": "h2"
+                                }
+                              ]
+                            },
+                            {
+                              "type": "button",
+                              "label": "Refresh",
+                              "event": "REFRESH",
+                              "variant": "secondary",
+                              "icon": "refresh-cw"
+                            }
+                          ]
+                        },
+                        {
+                          "type": "divider"
+                        },
+                        {
+                          "type": "simple-grid",
+                          "columns": 3,
+                          "children": [
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "OpenTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.openTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ResolvedTickets"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.resolvedTickets"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "AvgResponseTime"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.avgResponseTime"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "SatisfactionScore"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.satisfactionScore"
+                                    }
+                                  ]
+                                }
+                              ]
+                            },
+                            {
+                              "type": "card",
+                              "children": [
+                                {
+                                  "type": "stack",
+                                  "direction": "vertical",
+                                  "gap": "sm",
+                                  "children": [
+                                    {
+                                      "type": "typography",
+                                      "variant": "caption",
+                                      "content": "ActiveAgents"
+                                    },
+                                    {
+                                      "type": "typography",
+                                      "variant": "h3",
+                                      "content": "@entity.activeAgents"
+                                    }
+                                  ]
+                                }
+                              ]
+                            }
+                          ]
+                        }
+                      ]
+                    }
+                  ]
+                ]
+              }
+            ]
+          },
+          "listens": [
+            {
+              "event": "RESOLVE",
+              "triggers": "INIT",
+              "scope": "external"
+            }
+          ]
+        }
+      ],
+      "pages": [
+        {
+          "name": "MetricsPage",
+          "path": "/metrics",
+          "traits": [
+            {
+              "ref": "SupportMetricsDisplay"
+            }
+          ]
+        }
+      ]
+    }
+  ]
+}