@alicloud/ccc20200701 2.33.1 → 2.33.3

package/dist/models/ListHistoricalSkillGroupReportResponseBody.d.ts

@@ -1,5 +1,637 @@
 import * as $dara from '@darabonba/typescript';
-import { ListHistoricalSkillGroupReportResponseBodyData } from "./ListHistoricalSkillGroupReportResponseBodyData";
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $dara.Model {
+    agentHandleRate?: number;
+    answerRate?: number;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsCustomerAnswered?: number;
+    callsDialed?: number;
+    customerAnswerRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $dara.Model {
+    accessChannelType?: string;
+    callsOffered?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $dara.Model {
+    /**
+     * @example
+     * 0
+     */
+    abandonRate?: number;
+    accessChannelTypeDetails?: ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails[];
+    /**
+     * @example
+     * 0
+     */
+    averageAbandonTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageAbandonedInQueueTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageAbandonedInRingTime?: number;
+    averageFirstResponseTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageHoldTime?: number;
+    averageResponseTime?: number;
+    /**
+     * @example
+     * 5
+     */
+    averageRingTime?: number;
+    /**
+     * @example
+     * 64
+     */
+    averageTalkTime?: number;
+    /**
+     * @example
+     * 5
+     */
+    averageWaitTime?: number;
+    /**
+     * @example
+     * 13
+     */
+    averageWorkTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAbandoned?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAbandonedInQueue?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAbandonedInRing?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAttendedTransferIn?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAttendedTransferOut?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsBlindTransferIn?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsBlindTransferOut?: number;
+    /**
+     * @example
+     * 7
+     */
+    callsHandled?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsHold?: number;
+    /**
+     * @example
+     * 7
+     */
+    callsOffered?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsOverflow?: number;
+    /**
+     * @example
+     * 7
+     */
+    callsQueued?: number;
+    callsQueuingFailed?: number;
+    callsQueuingOverflow?: number;
+    callsQueuingTimeout?: number;
+    /**
+     * @example
+     * 7
+     */
+    callsRinged?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsTimeout?: number;
+    /**
+     * @example
+     * 1
+     */
+    handleRate?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxAbandonTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxAbandonedInQueueTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxAbandonedInRingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxHoldTime?: number;
+    /**
+     * @example
+     * 12
+     */
+    maxRingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxTalkTime?: number;
+    /**
+     * @example
+     * 13
+     */
+    maxWaitTime?: number;
+    /**
+     * @example
+     * 12
+     */
+    maxWorkTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionIndex?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionRate?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysOffered?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysResponded?: number;
+    serviceLevel15?: number;
+    /**
+     * @example
+     * 0
+     */
+    serviceLevel20?: number;
+    serviceLevel30?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalAbandonTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalAbandonedInQueueTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalAbandonedInRingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
+    /**
+     * @example
+     * 32
+     */
+    totalRingTime?: number;
+    /**
+     * @example
+     * 447
+     */
+    totalTalkTime?: number;
+    /**
+     * @example
+     * 34
+     */
+    totalWaitTime?: number;
+    /**
+     * @example
+     * 85
+     */
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $dara.Model {
+    /**
+     * @example
+     * 0
+     */
+    answerRate?: number;
+    /**
+     * @example
+     * 37
+     */
+    averageDialingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageHoldTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageRingTime?: number;
+    /**
+     * @example
+     * 3
+     */
+    averageTalkTime?: number;
+    /**
+     * @example
+     * 2
+     */
+    averageWorkTime?: number;
+    /**
+     * @example
+     * 1
+     */
+    callsAnswered?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAttendedTransferIn?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsAttendedTransferOut?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsBlindTransferIn?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsBlindTransferOut?: number;
+    /**
+     * @example
+     * 6
+     */
+    callsDialed?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsHold?: number;
+    /**
+     * @example
+     * 0
+     */
+    callsRinged?: number;
+    /**
+     * @example
+     * 12
+     */
+    maxDialingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxHoldTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxRingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxTalkTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxWorkTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionIndex?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionRate?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysOffered?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysResponded?: number;
+    /**
+     * @example
+     * 218
+     */
+    totalDialingTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalHoldTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalRingTime?: number;
+    /**
+     * @example
+     * 3
+     */
+    totalTalkTime?: number;
+    /**
+     * @example
+     * 9
+     */
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $dara.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $dara.Model {
+    /**
+     * @example
+     * 0
+     */
+    averageBreakTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageHoldTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageReadyTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    averageTalkTime?: number;
+    /**
+     * @example
+     * 8
+     */
+    averageWorkTime?: number;
+    breakCodeDetailList?: ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
+    /**
+     * @example
+     * 1
+     */
+    maxBreakTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxHoldTime?: number;
+    /**
+     * @example
+     * 19328
+     */
+    maxReadyTime?: number;
+    /**
+     * @example
+     * 0
+     */
+    maxTalkTime?: number;
+    /**
+     * @example
+     * 12
+     */
+    maxWorkTime?: number;
+    /**
+     * @example
+     * 0.02332222293912065
+     */
+    occupancyRate?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionIndex?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionRate?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysOffered?: number;
+    /**
+     * @example
+     * 0
+     */
+    satisfactionSurveysResponded?: number;
+    /**
+     * @example
+     * 3
+     */
+    totalBreakTime?: number;
+    /**
+     * @example
+     * 13
+     */
+    totalCalls?: number;
+    /**
+     * @example
+     * 0
+     */
+    totalHoldTime?: number;
+    /**
+     * @example
+     * 23218
+     */
+    totalLoggedInTime?: number;
+    /**
+     * @example
+     * 22428
+     */
+    totalReadyTime?: number;
+    /**
+     * @example
+     * 449
+     */
+    totalTalkTime?: number;
+    /**
+     * @example
+     * 94
+     */
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Model {
+    back2Back?: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
+    inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
+    outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
+    overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
+    /**
+     * @example
+     * skillgroup@ccc-test
+     */
+    skillGroupId?: string;
+    /**
+     * @example
+     * skillgroup
+     */
+    skillGroupName?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model {
+    list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
+    /**
+     * @example
+     * 1
+     */
+    pageNumber?: number;
+    /**
+     * @example
+     * 100
+     */
+    pageSize?: number;
+    /**
+     * @example
+     * 4
+     */
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    validate(): void;
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
     /**
      * @example