@alicloud/ccc20200701 2.26.1 → 2.27.1

package/dist/client.d.ts

@@ -5623,6 +5623,69 @@ export declare class GetChatMediaUrlResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetChatRoutingProfileRequest extends $tea.Model {
+    /**
+     * @remarks
+     * This parameter is required.
+     *
+     * @example
+     * ccc-test
+     */
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetChatRoutingProfileResponseBody extends $tea.Model {
+    /**
+     * @example
+     * OK
+     */
+    code?: string;
+    data?: GetChatRoutingProfileResponseBodyData;
+    /**
+     * @example
+     * 200
+     */
+    httpStatusCode?: number;
+    message?: string;
+    /**
+     * @example
+     * 30C7D235-DDCF-4C7F-A462-5E2598252C2B
+     */
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetChatRoutingProfileResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetChatRoutingProfileResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetContactFlowRequest extends $tea.Model {
     /**
      * @remarks
@@ -9397,6 +9460,7 @@ export declare class ListCallDetailRecordsV2Request extends $tea.Model {
      * agent@ccc-test
      */
     agentId?: string;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 021****4972
@@ -19420,6 +19484,94 @@ export declare class UpdateCampaignResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class UpdateChatRoutingProfileRequest extends $tea.Model {
+    /**
+     * @remarks
+     * This parameter is required.
+     *
+     * @example
+     * 9cfad875-6260-4a53-ab6e-b13e3fb31f7d
+     */
+    instanceId?: string;
+    /**
+     * @remarks
+     * This parameter is required.
+     *
+     * @example
+     * {
+     *     "RoutingType": "Automatic",
+     *     "AgentConcurrencySettings": {
+     *         "AllowExceedingLimitWhenTransferring": false,
+     *         "ConcurrencyLimit": 4,
+     *         "AllowExceedingLimitWhenClaiming": true,
+     *         "Enabled": true
+     *     },
+     *     "ChatSettings": {
+     *         "IdleChatTimeoutSeconds": 300
+     *     },
+     *     "DistributionSettings": {
+     *         "Enabled": true,
+     *         "AgentRingTimeoutSeconds": 119,
+     *         "MaxNumberOfConversationsAgentCanMiss": 5,
+     *         "PostAgentMissingConversionsAction": "Nothing"
+     *     }
+     * }
+     */
+    routingProfiles?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateChatRoutingProfileResponseBody extends $tea.Model {
+    /**
+     * @example
+     * OK
+     */
+    code?: string;
+    /**
+     * @example
+     * 200
+     */
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    /**
+     * @example
+     * BC976D32-AC4C-4E0F-8AA9-F4BC6C4E2B3E
+     */
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateChatRoutingProfileResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: UpdateChatRoutingProfileResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class UpdateConfigItemsRequest extends $tea.Model {
     /**
      * @remarks
@@ -21860,6 +22012,82 @@ export declare class GetCallDetailRecordResponseBodyDataAgentEvents extends $tea
         [key: string]: any;
     });
 }
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion extends $tea.Model {
+    confidence?: number;
+    remark?: string;
+    success?: boolean;
+    taskId?: string;
+    type?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving extends $tea.Model {
+    problem?: string;
+    solution?: string;
+    solved?: boolean;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction extends $tea.Model {
+    remark?: string;
+    satisfactionDescription?: string;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList extends $tea.Model {
+    success?: boolean;
+    taskId?: string;
+    tasks?: string[];
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReport extends $tea.Model {
+    emotion?: GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion;
+    problemSolving?: GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving;
+    satisfaction?: GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction;
+    todoList?: GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetCallDetailRecordResponseBodyDataCustomerEventsEventSequence extends $tea.Model {
     /**
      * @example
@@ -22002,6 +22230,8 @@ export declare class GetCallDetailRecordResponseBodyData extends $tea.Model {
      * agent1,agent2
      */
     agentNames?: string;
+    analyticsReport?: GetCallDetailRecordResponseBodyDataAnalyticsReport;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 50
@@ -22231,6 +22461,47 @@ export declare class GetCaseFileUploadUrlResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetChatRoutingProfileResponseBodyData extends $tea.Model {
+    /**
+     * @example
+     * {
+     *     "AllowExceedingLimitWhenTransferring": false,
+     *     "ConcurrencyLimit": 4,
+     *     "AllowExceedingLimitWhenClaiming": true,
+     *     "Enabled": true
+     * }
+     */
+    agentConcurrencySettings?: string;
+    /**
+     * @example
+     * {"IdleChatTimeoutSeconds":300}
+     */
+    chatSettings?: string;
+    /**
+     * @example
+     * {
+     *     "AgentRingTimeoutSeconds": 30,
+     *     "Enabled": true,
+     *     "MaxNumberOfConversationsAgentCanMiss": 5,
+     *     "PostAgentMissingConversionsAction": "Nothing"
+     * }
+     */
+    distributionSettings?: string;
+    /**
+     * @example
+     * Automatic
+     */
+    routingType?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetContactFlowResponseBodyData extends $tea.Model {
     /**
      * @example
@@ -26110,6 +26381,82 @@ export declare class ListCallDetailRecordsResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion extends $tea.Model {
+    confidence?: number;
+    remark?: string;
+    success?: boolean;
+    taskId?: string;
+    type?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving extends $tea.Model {
+    problem?: string;
+    solution?: string;
+    solved?: boolean;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction extends $tea.Model {
+    remark?: string;
+    satisfactionDescription?: string;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList extends $tea.Model {
+    success?: boolean;
+    taskId?: string;
+    tasks?: string[];
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport extends $tea.Model {
+    emotion?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion;
+    problemSolving?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving;
+    satisfaction?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction;
+    todoList?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
     accessChannelName?: string;
     /**
@@ -26134,6 +26481,8 @@ export declare class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Mo
      */
     agentIds?: string;
     agentNames?: string;
+    analyticsReport?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 053xxxx3127
@@ -38384,6 +38733,17 @@ export default class Client extends OpenApi {
      * @returns GetChatMediaUrlResponse
      */
     getChatMediaUrl(request: GetChatMediaUrlRequest): Promise<GetChatMediaUrlResponse>;
+    /**
+     * @param request - GetChatRoutingProfileRequest
+     * @param runtime - runtime options for this request RuntimeOptions
+     * @returns GetChatRoutingProfileResponse
+     */
+    getChatRoutingProfileWithOptions(request: GetChatRoutingProfileRequest, runtime: $Util.RuntimeOptions): Promise<GetChatRoutingProfileResponse>;
+    /**
+     * @param request - GetChatRoutingProfileRequest
+     * @returns GetChatRoutingProfileResponse
+     */
+    getChatRoutingProfile(request: GetChatRoutingProfileRequest): Promise<GetChatRoutingProfileResponse>;
     /**
      * @param request - GetContactFlowRequest
      * @param runtime - runtime options for this request RuntimeOptions
@@ -40381,6 +40741,17 @@ export default class Client extends OpenApi {
      * @returns UpdateCampaignResponse
      */
     updateCampaign(request: UpdateCampaignRequest): Promise<UpdateCampaignResponse>;
+    /**
+     * @param request - UpdateChatRoutingProfileRequest
+     * @param runtime - runtime options for this request RuntimeOptions
+     * @returns UpdateChatRoutingProfileResponse
+     */
+    updateChatRoutingProfileWithOptions(request: UpdateChatRoutingProfileRequest, runtime: $Util.RuntimeOptions): Promise<UpdateChatRoutingProfileResponse>;
+    /**
+     * @param request - UpdateChatRoutingProfileRequest
+     * @returns UpdateChatRoutingProfileResponse
+     */
+    updateChatRoutingProfile(request: UpdateChatRoutingProfileRequest): Promise<UpdateChatRoutingProfileResponse>;
     /**
      * @param request - UpdateConfigItemsRequest
      * @param runtime - runtime options for this request RuntimeOptions