@alicloud/ccc20200701 2.19.0 → 2.20.0

package/dist/client.d.ts

@@ -552,6 +552,56 @@ export declare class AddSkillGroupsToUserResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class AddTicketTaskRequest extends $tea.Model {
+    assignee?: string;
+    comment?: string;
+    instanceId?: string;
+    position?: string;
+    taskId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AddTicketTaskResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AddTicketTaskResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: AddTicketTaskResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class AddUsersToSkillGroupRequest extends $tea.Model {
     instanceId?: string;
     skillGroupId?: string;
@@ -1733,6 +1783,56 @@ export declare class CreateSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class CreateTicketRequest extends $tea.Model {
+    contactId?: string;
+    context?: string;
+    customerId?: string;
+    instanceId?: string;
+    source?: string;
+    templateId?: string;
+    title?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class CreateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class CreateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: CreateTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class CreateUserRequest extends $tea.Model {
     avatarUrl?: string;
     displayId?: string;
@@ -2213,6 +2313,98 @@ export declare class DeleteSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class DeleteTicketRequest extends $tea.Model {
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DeleteTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DeleteTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class DisableSchemaPropertyRequest extends $tea.Model {
     instanceId?: string;
     propertyName?: string;
@@ -2260,6 +2452,52 @@ export declare class DisableSchemaPropertyResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class DisableTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DisableTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DisableTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DisableTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class DiscardEditingContactFlowRequest extends $tea.Model {
     contactFlowId?: string;
     draftId?: string;
@@ -2352,6 +2590,52 @@ export declare class EnableSchemaPropertyResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class EnableTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class EnableTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class EnableTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: EnableTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class EndConferenceRequest extends $tea.Model {
     instanceId?: string;
     jobId?: string;
@@ -3673,9 +3957,9 @@ export declare class GetSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsRequest extends $tea.Model {
+export declare class GetTicketRequest extends $tea.Model {
     instanceId?: string;
-    userId?: string;
+    ticketId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -3686,9 +3970,9 @@ export declare class GetTurnCredentialsRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsResponseBody extends $tea.Model {
+export declare class GetTicketResponseBody extends $tea.Model {
     code?: string;
-    data?: GetTurnCredentialsResponseBodyData;
+    data?: GetTicketResponseBodyData;
     httpStatusCode?: number;
     message?: string;
     params?: string[];
@@ -3703,12 +3987,12 @@ export declare class GetTurnCredentialsResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsResponse extends $tea.Model {
+export declare class GetTicketResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: GetTurnCredentialsResponseBody;
+    body?: GetTicketResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -3719,8 +4003,18 @@ export declare class GetTurnCredentialsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnServerListRequest extends $tea.Model {
+export declare class GetTicketSummaryReportRequest extends $tea.Model {
+    assignee?: string;
+    assigneeType?: string;
+    categoryId?: string;
+    creator?: string;
+    endTime?: number;
     instanceId?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    participant?: string;
+    startTime?: number;
+    state?: string;
     static names(): {
         [key: string]: string;
     };
@@ -3731,7 +4025,144 @@ export declare class GetTurnServerListRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnServerListResponseBody extends $tea.Model {
+export declare class GetTicketSummaryReportResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTicketSummaryReportResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketSummaryReportResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTicketSummaryReportResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    templateVersion?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTicketTemplateResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsRequest extends $tea.Model {
+    instanceId?: string;
+    userId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTurnCredentialsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTurnCredentialsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnServerListRequest extends $tea.Model {
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnServerListResponseBody extends $tea.Model {
     code?: string;
     data?: string;
     httpStatusCode?: number;
@@ -4443,6 +4874,8 @@ export declare class LaunchSurveyRequest extends $tea.Model {
     jobId?: string;
     smsMetadataId?: string;
     surveyChannel?: string;
+    surveyTemplateId?: string;
+    surveyTemplateVariables?: string;
     userId?: string;
     static names(): {
         [key: string]: string;
@@ -5092,6 +5525,51 @@ export declare class ListCasesResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCommonTicketFieldsRequest extends $tea.Model {
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCommonTicketFieldsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListCommonTicketFieldsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCommonTicketFieldsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListCommonTicketFieldsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListConfigItemsRequest extends $tea.Model {
     instanceId?: string;
     objectId?: string;
@@ -6465,6 +6943,7 @@ export declare class ListRealtimeAgentStatesRequest extends $tea.Model {
     agentName?: string;
     callTypeList?: string;
     instanceId?: string;
+    mediaType?: string;
     outboundScenario?: boolean;
     pageNumber?: number;
     pageSize?: number;
@@ -6516,6 +6995,7 @@ export declare class ListRealtimeAgentStatesResponse extends $tea.Model {
 }
 export declare class ListRealtimeSkillGroupStatesRequest extends $tea.Model {
     instanceId?: string;
+    mediaType?: string;
     pageNumber?: number;
     pageSize?: number;
     skillGroupIdList?: string;
@@ -6847,6 +7327,110 @@ export declare class ListSkillLevelsOfUserResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListTicketTasksRequest extends $tea.Model {
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketTasksResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListTicketTasksResponseBodyData[];
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketTasksResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListTicketTasksResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsRequest extends $tea.Model {
+    assignee?: string;
+    assigneeType?: string;
+    categoryId?: string;
+    creator?: string;
+    customerId?: string;
+    endTime?: number;
+    instanceId?: string;
+    jobIdList?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    participant?: string;
+    startTime?: number;
+    state?: string;
+    ticketId?: string;
+    title?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListTicketsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListTicketsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListUnassignedNumbersRequest extends $tea.Model {
     pageNumber?: number;
     pageSize?: number;
@@ -7993,7 +8577,98 @@ export declare class RegisterDevicesResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ReleaseCallRequest extends $tea.Model {
+export declare class RejectChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectChatResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: RejectChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: RejectTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ReleaseCallRequest extends $tea.Model {
     channelId?: string;
     deviceId?: string;
     instanceId?: string;
@@ -8042,6 +8717,53 @@ export declare class ReleaseCallResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ReleaseChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    token?: string;
+    userId?: string;
+    userType?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ReleaseChatResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ReleaseChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ReleaseChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class RemoveBlacklistCallTaggingRequest extends $tea.Model {
     instanceId?: string;
     jobId?: string;
@@ -8591,6 +9313,53 @@ export declare class RestoreArchivedRecordingsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ResubmitTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ResubmitTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ResubmitTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ResubmitTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ResumeCampaignRequest extends $tea.Model {
     campaignId?: string;
     instanceId?: string;
@@ -9533,6 +10302,102 @@ export declare class TakeBreakResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class TerminateTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TerminateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TerminateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: TerminateTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskRequest extends $tea.Model {
+    assignee?: string;
+    comment?: string;
+    instanceId?: string;
+    taskId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: TransferTicketTaskResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class UnmuteCallRequest extends $tea.Model {
     channelId?: string;
     deviceId?: string;
@@ -9723,11 +10588,107 @@ export declare class UpdateConfigItemsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class UpdateSchemaPropertyRequest extends $tea.Model {
-    instanceId?: string;
-    property?: UpdateSchemaPropertyRequestProperty;
-    requestId?: string;
-    schemaId?: string;
+export declare class UpdateSchemaPropertyRequest extends $tea.Model {
+    instanceId?: string;
+    property?: UpdateSchemaPropertyRequestProperty;
+    requestId?: string;
+    schemaId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateSchemaPropertyShrinkRequest extends $tea.Model {
+    instanceId?: string;
+    propertyShrink?: string;
+    requestId?: string;
+    schemaId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateSchemaPropertyResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateSchemaPropertyResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: UpdateSchemaPropertyResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateTicketRequest extends $tea.Model {
+    context?: string;
+    customerId?: string;
+    instanceId?: string;
+    ticketId?: string;
+    title?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: UpdateTicketResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -9738,11 +10699,10 @@ export declare class UpdateSchemaPropertyRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class UpdateSchemaPropertyShrinkRequest extends $tea.Model {
+export declare class WithdrawTicketRequest extends $tea.Model {
+    comment?: string;
     instanceId?: string;
-    propertyShrink?: string;
-    requestId?: string;
-    schemaId?: string;
+    ticketId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -9753,8 +10713,9 @@ export declare class UpdateSchemaPropertyShrinkRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class UpdateSchemaPropertyResponseBody extends $tea.Model {
+export declare class WithdrawTicketResponseBody extends $tea.Model {
     code?: string;
+    data?: any;
     httpStatusCode?: number;
     message?: string;
     params?: string[];
@@ -9769,12 +10730,12 @@ export declare class UpdateSchemaPropertyResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class UpdateSchemaPropertyResponse extends $tea.Model {
+export declare class WithdrawTicketResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: UpdateSchemaPropertyResponseBody;
+    body?: WithdrawTicketResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -11468,6 +12429,108 @@ export declare class GetSkillGroupResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetTicketResponseBodyData extends $tea.Model {
+    assignee?: string;
+    assigneeName?: string;
+    categoryId?: string;
+    categoryName?: string;
+    closeCode?: string;
+    comment?: string;
+    context?: string;
+    createdTime?: number;
+    creator?: string;
+    creatorName?: string;
+    currentTaskId?: string;
+    currentTaskName?: string;
+    currentTaskStartTime?: number;
+    customerId?: string;
+    endTime?: number;
+    instanceId?: string;
+    jobId?: string;
+    source?: string;
+    startTime?: number;
+    state?: string;
+    templateId?: string;
+    templateVersion?: string;
+    ticketId?: string;
+    title?: string;
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketSummaryReportResponseBodyData extends $tea.Model {
+    ticketsAssigned?: string;
+    ticketsCreated?: string;
+    ticketsParticipated?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponseBodyDataTicketFields extends $tea.Model {
+    array?: boolean;
+    attributes?: string;
+    createdTime?: number;
+    creator?: string;
+    dataType?: string;
+    description?: string;
+    disabled?: boolean;
+    displayName?: string;
+    displayOrder?: number;
+    editorType?: string;
+    maxLength?: number;
+    maximum?: number;
+    minLength?: number;
+    minimum?: number;
+    name?: string;
+    pattern?: string;
+    patternErrorMessage?: string;
+    readOnly?: boolean;
+    required?: boolean;
+    system?: boolean;
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponseBodyData extends $tea.Model {
+    categoryId?: string;
+    editor?: string;
+    instanceId?: string;
+    name?: string;
+    processDefinition?: string;
+    state?: string;
+    templateId?: string;
+    ticketFields?: GetTicketTemplateResponseBodyDataTicketFields[];
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetTurnCredentialsResponseBodyData extends $tea.Model {
     password?: string;
     userName?: string;
@@ -12471,6 +13534,24 @@ export declare class ListCasesResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCommonTicketFieldsResponseBodyData extends $tea.Model {
+    createdTime?: string;
+    id?: string;
+    instanceId?: string;
+    properties?: {
+        [key: string]: DataPropertiesValue;
+    };
+    updatedTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListConfigItemsResponseBodyData extends $tea.Model {
     instanceId?: string;
     name?: string;
@@ -15149,6 +16230,82 @@ export declare class ListSkillLevelsOfUserResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListTicketTasksResponseBodyData extends $tea.Model {
+    action?: string;
+    assignee?: string;
+    assigneeName?: string;
+    comment?: string;
+    endTime?: number;
+    fileKeys?: string[];
+    fileUrls?: string[];
+    instanceId?: string;
+    startTime?: number;
+    taskDefinitionNodeId?: string;
+    taskDefinitionNodeType?: string;
+    taskId?: string;
+    taskName?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponseBodyDataList extends $tea.Model {
+    assignee?: string;
+    assigneeName?: string;
+    categoryId?: string;
+    categoryName?: string;
+    closeCode?: string;
+    comment?: string;
+    context?: string;
+    createdTime?: string;
+    creator?: string;
+    creatorName?: string;
+    currentTaskId?: string;
+    currentTaskName?: string;
+    currentTaskStartTime?: number;
+    customerId?: string;
+    endTime?: number;
+    instanceId?: string;
+    jobId?: string;
+    source?: string;
+    startTime?: number;
+    state?: string;
+    templateId?: string;
+    templateVersion?: string;
+    ticketId?: string;
+    title?: string;
+    updatedTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponseBodyData extends $tea.Model {
+    list?: ListTicketsResponseBodyDataList[];
+    pageNumber?: number;
+    pageSize?: number;
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListUnassignedNumbersResponseBodyDataList extends $tea.Model {
     city?: string;
     number?: string;
@@ -16721,6 +17878,17 @@ export default class Client extends OpenApi {
      * @return AddSkillGroupsToUserResponse
      */
     addSkillGroupsToUser(request: AddSkillGroupsToUserRequest): Promise<AddSkillGroupsToUserResponse>;
+    /**
+     * @param request AddTicketTaskRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return AddTicketTaskResponse
+     */
+    addTicketTaskWithOptions(request: AddTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<AddTicketTaskResponse>;
+    /**
+     * @param request AddTicketTaskRequest
+     * @return AddTicketTaskResponse
+     */
+    addTicketTask(request: AddTicketTaskRequest): Promise<AddTicketTaskResponse>;
     /**
      * @param request AddUsersToSkillGroupRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -16998,6 +18166,17 @@ export default class Client extends OpenApi {
      * @return CreateSkillGroupResponse
      */
     createSkillGroup(request: CreateSkillGroupRequest): Promise<CreateSkillGroupResponse>;
+    /**
+     * @param request CreateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return CreateTicketResponse
+     */
+    createTicketWithOptions(request: CreateTicketRequest, runtime: $Util.RuntimeOptions): Promise<CreateTicketResponse>;
+    /**
+     * @param request CreateTicketRequest
+     * @return CreateTicketResponse
+     */
+    createTicket(request: CreateTicketRequest): Promise<CreateTicketResponse>;
     /**
      * @param request CreateUserRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17116,6 +18295,28 @@ export default class Client extends OpenApi {
      * @return DeleteSkillGroupResponse
      */
     deleteSkillGroup(request: DeleteSkillGroupRequest): Promise<DeleteSkillGroupResponse>;
+    /**
+     * @param request DeleteTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DeleteTicketResponse
+     */
+    deleteTicketWithOptions(request: DeleteTicketRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketResponse>;
+    /**
+     * @param request DeleteTicketRequest
+     * @return DeleteTicketResponse
+     */
+    deleteTicket(request: DeleteTicketRequest): Promise<DeleteTicketResponse>;
+    /**
+     * @param request DeleteTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DeleteTicketTemplateResponse
+     */
+    deleteTicketTemplateWithOptions(request: DeleteTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketTemplateResponse>;
+    /**
+     * @param request DeleteTicketTemplateRequest
+     * @return DeleteTicketTemplateResponse
+     */
+    deleteTicketTemplate(request: DeleteTicketTemplateRequest): Promise<DeleteTicketTemplateResponse>;
     /**
      * @param request DisableSchemaPropertyRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17127,6 +18328,17 @@ export default class Client extends OpenApi {
      * @return DisableSchemaPropertyResponse
      */
     disableSchemaProperty(request: DisableSchemaPropertyRequest): Promise<DisableSchemaPropertyResponse>;
+    /**
+     * @param request DisableTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DisableTicketTemplateResponse
+     */
+    disableTicketTemplateWithOptions(request: DisableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DisableTicketTemplateResponse>;
+    /**
+     * @param request DisableTicketTemplateRequest
+     * @return DisableTicketTemplateResponse
+     */
+    disableTicketTemplate(request: DisableTicketTemplateRequest): Promise<DisableTicketTemplateResponse>;
     /**
      * @param request DiscardEditingContactFlowRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17149,6 +18361,17 @@ export default class Client extends OpenApi {
      * @return EnableSchemaPropertyResponse
      */
     enableSchemaProperty(request: EnableSchemaPropertyRequest): Promise<EnableSchemaPropertyResponse>;
+    /**
+     * @param request EnableTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return EnableTicketTemplateResponse
+     */
+    enableTicketTemplateWithOptions(request: EnableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<EnableTicketTemplateResponse>;
+    /**
+     * @param request EnableTicketTemplateRequest
+     * @return EnableTicketTemplateResponse
+     */
+    enableTicketTemplate(request: EnableTicketTemplateRequest): Promise<EnableTicketTemplateResponse>;
     /**
      * @param request EndConferenceRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17516,6 +18739,39 @@ export default class Client extends OpenApi {
      * @return GetSkillGroupResponse
      */
     getSkillGroup(request: GetSkillGroupRequest): Promise<GetSkillGroupResponse>;
+    /**
+     * @param request GetTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketResponse
+     */
+    getTicketWithOptions(request: GetTicketRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketResponse>;
+    /**
+     * @param request GetTicketRequest
+     * @return GetTicketResponse
+     */
+    getTicket(request: GetTicketRequest): Promise<GetTicketResponse>;
+    /**
+     * @param request GetTicketSummaryReportRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketSummaryReportResponse
+     */
+    getTicketSummaryReportWithOptions(request: GetTicketSummaryReportRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketSummaryReportResponse>;
+    /**
+     * @param request GetTicketSummaryReportRequest
+     * @return GetTicketSummaryReportResponse
+     */
+    getTicketSummaryReport(request: GetTicketSummaryReportRequest): Promise<GetTicketSummaryReportResponse>;
+    /**
+     * @param request GetTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketTemplateResponse
+     */
+    getTicketTemplateWithOptions(request: GetTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketTemplateResponse>;
+    /**
+     * @param request GetTicketTemplateRequest
+     * @return GetTicketTemplateResponse
+     */
+    getTicketTemplate(request: GetTicketTemplateRequest): Promise<GetTicketTemplateResponse>;
     /**
      * @param request GetTurnCredentialsRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17899,6 +19155,17 @@ export default class Client extends OpenApi {
      * @return ListCasesResponse
      */
     listCases(request: ListCasesRequest): Promise<ListCasesResponse>;
+    /**
+     * @param request ListCommonTicketFieldsRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListCommonTicketFieldsResponse
+     */
+    listCommonTicketFieldsWithOptions(request: ListCommonTicketFieldsRequest, runtime: $Util.RuntimeOptions): Promise<ListCommonTicketFieldsResponse>;
+    /**
+     * @param request ListCommonTicketFieldsRequest
+     * @return ListCommonTicketFieldsResponse
+     */
+    listCommonTicketFields(request: ListCommonTicketFieldsRequest): Promise<ListCommonTicketFieldsResponse>;
     /**
      * @param request ListConfigItemsRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -18359,6 +19626,28 @@ export default class Client extends OpenApi {
      * @return ListSkillLevelsOfUserResponse
      */
     listSkillLevelsOfUser(request: ListSkillLevelsOfUserRequest): Promise<ListSkillLevelsOfUserResponse>;
+    /**
+     * @param request ListTicketTasksRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListTicketTasksResponse
+     */
+    listTicketTasksWithOptions(request: ListTicketTasksRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketTasksResponse>;
+    /**
+     * @param request ListTicketTasksRequest
+     * @return ListTicketTasksResponse
+     */
+    listTicketTasks(request: ListTicketTasksRequest): Promise<ListTicketTasksResponse>;
+    /**
+     * @param request ListTicketsRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListTicketsResponse
+     */
+    listTicketsWithOptions(request: ListTicketsRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketsResponse>;
+    /**
+     * @param request ListTicketsRequest
+     * @return ListTicketsResponse
+     */
+    listTickets(request: ListTicketsRequest): Promise<ListTicketsResponse>;
     /**
      * @summary 获取未分配号码列表
      *
@@ -18639,6 +19928,28 @@ export default class Client extends OpenApi {
      * @return RegisterDevicesResponse
      */
     registerDevices(request: RegisterDevicesRequest): Promise<RegisterDevicesResponse>;
+    /**
+     * @param request RejectChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return RejectChatResponse
+     */
+    rejectChatWithOptions(request: RejectChatRequest, runtime: $Util.RuntimeOptions): Promise<RejectChatResponse>;
+    /**
+     * @param request RejectChatRequest
+     * @return RejectChatResponse
+     */
+    rejectChat(request: RejectChatRequest): Promise<RejectChatResponse>;
+    /**
+     * @param request RejectTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return RejectTicketResponse
+     */
+    rejectTicketWithOptions(request: RejectTicketRequest, runtime: $Util.RuntimeOptions): Promise<RejectTicketResponse>;
+    /**
+     * @param request RejectTicketRequest
+     * @return RejectTicketResponse
+     */
+    rejectTicket(request: RejectTicketRequest): Promise<RejectTicketResponse>;
     /**
      * @param request ReleaseCallRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -18650,6 +19961,17 @@ export default class Client extends OpenApi {
      * @return ReleaseCallResponse
      */
     releaseCall(request: ReleaseCallRequest): Promise<ReleaseCallResponse>;
+    /**
+     * @param request ReleaseChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ReleaseChatResponse
+     */
+    releaseChatWithOptions(request: ReleaseChatRequest, runtime: $Util.RuntimeOptions): Promise<ReleaseChatResponse>;
+    /**
+     * @param request ReleaseChatRequest
+     * @return ReleaseChatResponse
+     */
+    releaseChat(request: ReleaseChatRequest): Promise<ReleaseChatResponse>;
     /**
      * @summary 编辑呼入控制号码
      *
@@ -18794,6 +20116,17 @@ export default class Client extends OpenApi {
      * @return RestoreArchivedRecordingsResponse
      */
     restoreArchivedRecordings(request: RestoreArchivedRecordingsRequest): Promise<RestoreArchivedRecordingsResponse>;
+    /**
+     * @param request ResubmitTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ResubmitTicketResponse
+     */
+    resubmitTicketWithOptions(request: ResubmitTicketRequest, runtime: $Util.RuntimeOptions): Promise<ResubmitTicketResponse>;
+    /**
+     * @param request ResubmitTicketRequest
+     * @return ResubmitTicketResponse
+     */
+    resubmitTicket(request: ResubmitTicketRequest): Promise<ResubmitTicketResponse>;
     /**
      * @summary 恢复预测式外呼活动
      *
@@ -19015,6 +20348,28 @@ export default class Client extends OpenApi {
      * @return TakeBreakResponse
      */
     takeBreak(request: TakeBreakRequest): Promise<TakeBreakResponse>;
+    /**
+     * @param request TerminateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return TerminateTicketResponse
+     */
+    terminateTicketWithOptions(request: TerminateTicketRequest, runtime: $Util.RuntimeOptions): Promise<TerminateTicketResponse>;
+    /**
+     * @param request TerminateTicketRequest
+     * @return TerminateTicketResponse
+     */
+    terminateTicket(request: TerminateTicketRequest): Promise<TerminateTicketResponse>;
+    /**
+     * @param request TransferTicketTaskRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return TransferTicketTaskResponse
+     */
+    transferTicketTaskWithOptions(request: TransferTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<TransferTicketTaskResponse>;
+    /**
+     * @param request TransferTicketTaskRequest
+     * @return TransferTicketTaskResponse
+     */
+    transferTicketTask(request: TransferTicketTaskRequest): Promise<TransferTicketTaskResponse>;
     /**
      * @param request UnmuteCallRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -19078,4 +20433,26 @@ export default class Client extends OpenApi {
      * @return UpdateSchemaPropertyResponse
      */
     updateSchemaProperty(request: UpdateSchemaPropertyRequest): Promise<UpdateSchemaPropertyResponse>;
+    /**
+     * @param request UpdateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return UpdateTicketResponse
+     */
+    updateTicketWithOptions(request: UpdateTicketRequest, runtime: $Util.RuntimeOptions): Promise<UpdateTicketResponse>;
+    /**
+     * @param request UpdateTicketRequest
+     * @return UpdateTicketResponse
+     */
+    updateTicket(request: UpdateTicketRequest): Promise<UpdateTicketResponse>;
+    /**
+     * @param request WithdrawTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return WithdrawTicketResponse
+     */
+    withdrawTicketWithOptions(request: WithdrawTicketRequest, runtime: $Util.RuntimeOptions): Promise<WithdrawTicketResponse>;
+    /**
+     * @param request WithdrawTicketRequest
+     * @return WithdrawTicketResponse
+     */
+    withdrawTicket(request: WithdrawTicketRequest): Promise<WithdrawTicketResponse>;
 }