@alicloud/ccc20200701 2.18.1 → 2.19.0

package/dist/client.d.ts

@@ -112,6 +112,50 @@ export declare class AbortCampaignResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class AcceptChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AcceptChatResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AcceptChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: AcceptChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class AddBlacklistCallTaggingRequest extends $tea.Model {
     instanceId?: string;
     jobId?: string;
@@ -1064,6 +1108,53 @@ export declare class ChangeWorkModeResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ClaimChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    skillGroupId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ClaimChatResponseBody extends $tea.Model {
+    code?: string;
+    data?: ClaimChatResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ClaimChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ClaimChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class CoachCallRequest extends $tea.Model {
     coachedUserId?: string;
     deviceId?: string;
@@ -3810,6 +3901,54 @@ export declare class GetVideoResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetVisitorLoginDetailsRequest extends $tea.Model {
+    chatDeviceId?: string;
+    instanceId?: string;
+    token?: string;
+    visitorId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetVisitorLoginDetailsResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetVisitorLoginDetailsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetVisitorLoginDetailsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetVisitorLoginDetailsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetVoicemailRecordingRequest extends $tea.Model {
     contactId?: string;
     instanceId?: string;
@@ -8997,6 +9136,68 @@ export declare class StartBack2BackCallResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class StartChatRequest extends $tea.Model {
+    accessChannelId?: string;
+    instanceId?: string;
+    token?: string;
+    userList?: StartChatRequestUserList[];
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class StartChatShrinkRequest extends $tea.Model {
+    accessChannelId?: string;
+    instanceId?: string;
+    token?: string;
+    userListShrink?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class StartChatResponseBody extends $tea.Model {
+    code?: string;
+    data?: StartChatResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class StartChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: StartChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class StartConferenceRequest extends $tea.Model {
     instanceId?: string;
     participantListJson?: string;
@@ -10009,6 +10210,64 @@ export declare class ChangeWorkModeResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ClaimChatResponseBodyDataChatContexts extends $tea.Model {
+    accessChannelId?: string;
+    accessChannelName?: string;
+    accessChannelType?: string;
+    beingAssigned?: boolean;
+    callVariables?: string;
+    chatType?: string;
+    instanceId?: string;
+    jobId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ClaimChatResponseBodyDataUserContext extends $tea.Model {
+    breakCode?: string;
+    deviceId?: string;
+    deviceState?: string;
+    extension?: string;
+    heartbeat?: number;
+    instanceId?: string;
+    jobId?: string;
+    mobile?: string;
+    outboundScenario?: boolean;
+    reserved?: number;
+    signedSkillGroupIdList?: string[];
+    userId?: string;
+    userState?: string;
+    workMode?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ClaimChatResponseBodyData extends $tea.Model {
+    chatContexts?: ClaimChatResponseBodyDataChatContexts[];
+    contextId?: number;
+    userContext?: ClaimChatResponseBodyDataUserContext;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class CoachCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
     callType?: string;
     channelFlags?: string;
@@ -10547,6 +10806,7 @@ export declare class GetCampaignResponseBodyData extends $tea.Model {
     casesUncompletedAfterAttempt?: string;
     casesUncompletedAfterAttempted?: number;
     completionRate?: number;
+    contactFlowId?: string;
     maxAttemptCount?: number;
     minAttemptInterval?: number;
     name?: string;
@@ -11273,6 +11533,23 @@ export declare class GetVideoResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetVisitorLoginDetailsResponseBodyData extends $tea.Model {
+    chatAppId?: string;
+    chatAppKey?: string;
+    chatDeviceId?: string;
+    chatLoginToken?: string;
+    chatServerUrl?: string;
+    chatUserId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetVoicemailRecordingResponseBodyData extends $tea.Model {
     fileName?: string;
     fileUrl?: string;
@@ -12122,6 +12399,7 @@ export declare class ListCampaignsResponseBodyDataList extends $tea.Model {
     casesConnected?: number;
     casesUncompleted?: number;
     completionRate?: number;
+    contactFlowId?: string;
     maxAttemptCount?: number;
     minAttemptInterval?: number;
     name?: string;
@@ -14669,10 +14947,12 @@ export declare class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedS
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    callsAbandoned?: number;
     callsAttendedTransferOut?: number;
     callsBlindTransferOut?: number;
     callsHandled?: number;
     callsOffered?: number;
+    callsOverflow?: string;
     callsQueuingCanceled?: string;
     callsQueuingFailure?: string;
     callsQueuingRerouted?: string;
@@ -15929,6 +16209,34 @@ export declare class StartBack2BackCallResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class StartChatRequestUserList extends $tea.Model {
+    avatarUrl?: string;
+    nickname?: string;
+    userId?: string;
+    userType?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class StartChatResponseBodyData extends $tea.Model {
+    chatConversationId?: string;
+    jobId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class StartConferenceResponseBodyDataCallContextChannelContexts extends $tea.Model {
     callType?: string;
     channelFlags?: string;
@@ -16306,6 +16614,17 @@ export default class Client extends OpenApi {
      * @return AbortCampaignResponse
      */
     abortCampaign(request: AbortCampaignRequest): Promise<AbortCampaignResponse>;
+    /**
+     * @param request AcceptChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return AcceptChatResponse
+     */
+    acceptChatWithOptions(request: AcceptChatRequest, runtime: $Util.RuntimeOptions): Promise<AcceptChatResponse>;
+    /**
+     * @param request AcceptChatRequest
+     * @return AcceptChatResponse
+     */
+    acceptChat(request: AcceptChatRequest): Promise<AcceptChatResponse>;
     /**
      * @summary 编辑呼入控制号码
      *
@@ -16531,6 +16850,17 @@ export default class Client extends OpenApi {
      * @return ChangeWorkModeResponse
      */
     changeWorkMode(request: ChangeWorkModeRequest): Promise<ChangeWorkModeResponse>;
+    /**
+     * @param request ClaimChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ClaimChatResponse
+     */
+    claimChatWithOptions(request: ClaimChatRequest, runtime: $Util.RuntimeOptions): Promise<ClaimChatResponse>;
+    /**
+     * @param request ClaimChatRequest
+     * @return ClaimChatResponse
+     */
+    claimChat(request: ClaimChatRequest): Promise<ClaimChatResponse>;
     /**
      * @param request CoachCallRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -16617,6 +16947,8 @@ export default class Client extends OpenApi {
      */
     createContactFlow(request: CreateContactFlowRequest): Promise<CreateContactFlowResponse>;
     /**
+     * @deprecated OpenAPI CreateCustomCallTagging is deprecated, please use CCC::2020-07-01::CreateCustomCallTaggings instead.
+     *
      * @summary 创建呼入控制号码
      *
      * @param request CreateCustomCallTaggingRequest
@@ -16625,6 +16957,8 @@ export default class Client extends OpenApi {
      */
     createCustomCallTaggingWithOptions(request: CreateCustomCallTaggingRequest, runtime: $Util.RuntimeOptions): Promise<CreateCustomCallTaggingResponse>;
     /**
+     * @deprecated OpenAPI CreateCustomCallTagging is deprecated, please use CCC::2020-07-01::CreateCustomCallTaggings instead.
+     *
      * @summary 创建呼入控制号码
      *
      * @param request CreateCustomCallTaggingRequest
@@ -17245,6 +17579,17 @@ export default class Client extends OpenApi {
      * @return GetVideoResponse
      */
     getVideo(request: GetVideoRequest): Promise<GetVideoResponse>;
+    /**
+     * @param request GetVisitorLoginDetailsRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetVisitorLoginDetailsResponse
+     */
+    getVisitorLoginDetailsWithOptions(request: GetVisitorLoginDetailsRequest, runtime: $Util.RuntimeOptions): Promise<GetVisitorLoginDetailsResponse>;
+    /**
+     * @param request GetVisitorLoginDetailsRequest
+     * @return GetVisitorLoginDetailsResponse
+     */
+    getVisitorLoginDetails(request: GetVisitorLoginDetailsRequest): Promise<GetVisitorLoginDetailsResponse>;
     /**
      * @param request GetVoicemailRecordingRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17751,6 +18096,8 @@ export default class Client extends OpenApi {
      */
     listIvrTrackingDetails(request: ListIvrTrackingDetailsRequest): Promise<ListIvrTrackingDetailsResponse>;
     /**
+     * @deprecated OpenAPI ListLegacyAgentEventLogs is deprecated, please use CCC::2020-07-01::ListAgentStateLogs instead.
+     *
      * @summary ListLegacyAgentEventLogs
      *
      * @param request ListLegacyAgentEventLogsRequest
@@ -17759,6 +18106,8 @@ export default class Client extends OpenApi {
      */
     listLegacyAgentEventLogsWithOptions(request: ListLegacyAgentEventLogsRequest, runtime: $Util.RuntimeOptions): Promise<ListLegacyAgentEventLogsResponse>;
     /**
+     * @deprecated OpenAPI ListLegacyAgentEventLogs is deprecated, please use CCC::2020-07-01::ListAgentStateLogs instead.
+     *
      * @summary ListLegacyAgentEventLogs
      *
      * @param request ListLegacyAgentEventLogsRequest
@@ -17766,6 +18115,8 @@ export default class Client extends OpenApi {
      */
     listLegacyAgentEventLogs(request: ListLegacyAgentEventLogsRequest): Promise<ListLegacyAgentEventLogsResponse>;
     /**
+     * @deprecated OpenAPI ListLegacyAgentStatusLogs is deprecated, please use CCC::2020-07-01::ListAgentStateLogs instead.
+     *
      * @summary ListLegacyAgentStatusLogs
      *
      * @param request ListLegacyAgentStatusLogsRequest
@@ -17774,6 +18125,8 @@ export default class Client extends OpenApi {
      */
     listLegacyAgentStatusLogsWithOptions(request: ListLegacyAgentStatusLogsRequest, runtime: $Util.RuntimeOptions): Promise<ListLegacyAgentStatusLogsResponse>;
     /**
+     * @deprecated OpenAPI ListLegacyAgentStatusLogs is deprecated, please use CCC::2020-07-01::ListAgentStateLogs instead.
+     *
      * @summary ListLegacyAgentStatusLogs
      *
      * @param request ListLegacyAgentStatusLogsRequest
@@ -18566,6 +18919,17 @@ export default class Client extends OpenApi {
      * @return StartBack2BackCallResponse
      */
     startBack2BackCall(request: StartBack2BackCallRequest): Promise<StartBack2BackCallResponse>;
+    /**
+     * @param tmpReq StartChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return StartChatResponse
+     */
+    startChatWithOptions(tmpReq: StartChatRequest, runtime: $Util.RuntimeOptions): Promise<StartChatResponse>;
+    /**
+     * @param request StartChatRequest
+     * @return StartChatResponse
+     */
+    startChat(request: StartChatRequest): Promise<StartChatResponse>;
     /**
      * @param request StartConferenceRequest
      * @param runtime runtime options for this request RuntimeOptions