@alicloud/ccc20200701 2.11.3 → 2.11.5

package/dist/client.d.ts

@@ -945,6 +945,7 @@ export declare class CreateAudioFileRequest extends $tea.Model {
     instanceId?: string;
     name?: string;
     ossFileKey?: string;
+    usage?: string;
     static names(): {
         [key: string]: string;
     };
@@ -2404,6 +2405,7 @@ export declare class GetHistoricalCampaignReportResponse extends $tea.Model {
 export declare class GetHistoricalInstanceReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
+    mediaType?: string;
     startTime?: number;
     static names(): {
         [key: string]: string;
@@ -4324,8 +4326,10 @@ export declare class ListDoNotCallNumbersResponse extends $tea.Model {
 export declare class ListHistoricalAgentReportRequest extends $tea.Model {
     agentIdList?: string;
     instanceId?: string;
+    mediaType?: string;
     pageNumber?: number;
     pageSize?: number;
+    skillGroupId?: string;
     startTime?: number;
     stopTime?: number;
     static names(): {
@@ -4374,6 +4378,7 @@ export declare class ListHistoricalAgentSkillGroupReportRequest extends $tea.Mod
     agentIdList?: string;
     endTime?: number;
     instanceId?: string;
+    mediaType?: string;
     pageNumber?: number;
     pageSize?: number;
     skillGroupIdList?: string;
@@ -4423,6 +4428,7 @@ export declare class ListHistoricalAgentSkillGroupReportResponse extends $tea.Mo
 export declare class ListHistoricalSkillGroupReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
+    mediaType?: string;
     pageNumber?: number;
     pageSize?: number;
     skillGroupIdList?: string;
@@ -4564,6 +4570,7 @@ export declare class ListIntervalAgentReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
     interval?: string;
+    mediaType?: string;
     startTime?: number;
     static names(): {
         [key: string]: string;
@@ -4707,6 +4714,7 @@ export declare class ListIntervalSkillGroupReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
     interval?: string;
+    mediaType?: string;
     skillGroupId?: string;
     startTime?: number;
     static names(): {
@@ -5862,6 +5870,7 @@ export declare class ListUsersRequest extends $tea.Model {
     pageNumber?: number;
     pageSize?: number;
     searchPattern?: string;
+    skillGroupId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -5877,6 +5886,7 @@ export declare class ListUsersResponseBody extends $tea.Model {
     data?: ListUsersResponseBodyData;
     httpStatusCode?: number;
     message?: string;
+    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -9362,7 +9372,9 @@ export declare class GetCampaignResponseBodyData extends $tea.Model {
     casesAborted?: number;
     casesConnected?: number;
     casesUncompleted?: number;
+    casesUncompletedAfterAttempt?: string;
     casesUncompletedAfterAttempted?: number;
+    completionRate?: number;
     maxAttemptCount?: number;
     minAttemptInterval?: number;
     name?: string;
@@ -9499,7 +9511,9 @@ export declare class GetHistoricalCallerReportResponseBodyData extends $tea.Mode
     });
 }
 export declare class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
+    abandonRate?: number;
     abandonedRate?: number;
+    answerRate?: number;
     callsAbandoned?: number;
     callsConnected?: number;
     callsDialed?: number;
@@ -9515,13 +9529,29 @@ export declare class GetHistoricalCampaignReportResponseBodyData extends $tea.Mo
         [key: string]: any;
     });
 }
+export declare class GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList extends $tea.Model {
+    accessChannelType?: string;
+    callsOffered?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     abandonRate?: number;
+    accessChannelTypeDetailList?: GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList[];
     averageAbandonTime?: number;
     averageAbandonedInIVRTime?: number;
     averageAbandonedInQueueTime?: number;
     averageAbandonedInRingTime?: number;
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWaitTime?: number;
@@ -9533,6 +9563,7 @@ export declare class GetHistoricalInstanceReportResponseBodyDataInbound extends
     callsAbandonedInVoiceNavigator?: number;
     callsAttendedTransferred?: number;
     callsBlindTransferred?: number;
+    callsCausedIVRException?: number;
     callsForwardToOutsideNumber?: number;
     callsHandled?: number;
     callsHold?: number;
@@ -9543,6 +9574,7 @@ export declare class GetHistoricalInstanceReportResponseBodyDataInbound extends
     callsQueuingOverflow?: number;
     callsQueuingTimeout?: number;
     callsRinged?: number;
+    callsToVoicemail?: number;
     callsVoicemail?: number;
     handleRate?: number;
     maxAbandonTime?: number;
@@ -9558,12 +9590,17 @@ export declare class GetHistoricalInstanceReportResponseBodyDataInbound extends
     satisfactionRate?: number;
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
+    serviceLevel15?: number;
     serviceLevel20?: number;
+    serviceLevel30?: number;
     totalAbandonTime?: number;
     totalAbandonedInIVRTime?: number;
     totalAbandonedInQueueTime?: number;
     totalAbandonedInRingTime?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWaitTime?: number;
@@ -9578,6 +9615,19 @@ export declare class GetHistoricalInstanceReportResponseBodyDataInbound extends
         [key: string]: any;
     });
 }
+export declare class GetHistoricalInstanceReportResponseBodyDataInternal extends $tea.Model {
+    callsAnswered?: number;
+    callsDialed?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetHistoricalInstanceReportResponseBodyDataOutbound extends $tea.Model {
     answerRate?: number;
     averageDialingTime?: number;
@@ -9623,6 +9673,7 @@ export declare class GetHistoricalInstanceReportResponseBodyDataOverall extends
     averageWorkTime?: number;
     maxBreakTime?: number;
     maxHoldTime?: number;
+    maxLoggedInAgents?: number;
     maxReadyTime?: number;
     maxTalkTime?: number;
     maxWorkTime?: number;
@@ -9650,6 +9701,7 @@ export declare class GetHistoricalInstanceReportResponseBodyDataOverall extends
 }
 export declare class GetHistoricalInstanceReportResponseBodyData extends $tea.Model {
     inbound?: GetHistoricalInstanceReportResponseBodyDataInbound;
+    internal?: GetHistoricalInstanceReportResponseBodyDataInternal;
     outbound?: GetHistoricalInstanceReportResponseBodyDataOutbound;
     overall?: GetHistoricalInstanceReportResponseBodyDataOverall;
     static names(): {
@@ -10815,12 +10867,20 @@ export declare class ListCallTagsResponseBodyData extends $tea.Model {
 }
 export declare class ListCampaignTrendingReportResponseBodyData extends $tea.Model {
     breakAgents?: number;
+    breakingAgents?: number;
     concurrency?: number;
     datetime?: number;
     loggedInAgents?: number;
+    outboundScenarioBreakingAgents?: number;
+    outboundScenarioReadyAgents?: number;
+    outboundScenarioTalkingAgents?: number;
+    outboundScenarioWorkingAgents?: number;
     readyAgents?: number;
+    statsTime?: number;
     talkAgents?: number;
+    talkingAgents?: number;
     workAgents?: number;
+    workingAgents?: number;
     static names(): {
         [key: string]: string;
     };
@@ -10877,6 +10937,7 @@ export declare class ListCampaignsResponseBodyData extends $tea.Model {
     });
 }
 export declare class ListCasesResponseBodyDataList extends $tea.Model {
+    abandonPhase?: string;
     abandonType?: string;
     attemptCount?: number;
     caseId?: string;
@@ -11059,8 +11120,51 @@ export declare class ListDoNotCallNumbersResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListHistoricalAgentReportResponseBodyDataListBack2Back extends $tea.Model {
+    agentHandleRate?: string;
+    answerRate?: string;
+    averageCustomerRingTime?: string;
+    averageRingTime?: string;
+    averageTalkTime?: string;
+    callsAgentHandled?: string;
+    callsAnswered?: string;
+    callsCustomerAnswered?: string;
+    callsDialed?: string;
+    customerAnswerRate?: string;
+    maxCustomerRingTime?: string;
+    maxRingTime?: string;
+    maxTalkTime?: string;
+    totalCustomerRingTime?: string;
+    totalRingTime?: string;
+    totalTalkTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    accessChannelType?: string;
+    callsOffered?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
+    accessChannelTypeDetails?: ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails[];
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
@@ -11081,7 +11185,11 @@ export declare class ListHistoricalAgentReportResponseBodyDataListInbound extend
     satisfactionRate?: number;
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
+    serviceLevel15?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: string;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -11095,6 +11203,25 @@ export declare class ListHistoricalAgentReportResponseBodyDataListInbound extend
         [key: string]: any;
     });
 }
+export declare class ListHistoricalAgentReportResponseBodyDataListInternal extends $tea.Model {
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsDialed?: number;
+    callsHandled?: number;
+    callsOffered?: number;
+    callsTalked?: number;
+    maxTalkTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalAgentReportResponseBodyDataListOutbound extends $tea.Model {
     answerRate?: number;
     averageDialingTime?: number;
@@ -11171,9 +11298,13 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOverall extend
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteLoggedInTime?: number;
     totalOffSiteOnlineTime?: number;
+    totalOfficePhoneLoggedInTime?: number;
     totalOfficePhoneOnlineTime?: number;
+    totalOnSiteLoggedInTime?: number;
     totalOnSiteOnlineTime?: number;
+    totalOutboundScenarioLoggedInTime?: number;
     totalOutboundScenarioReadyTime?: number;
     totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
@@ -11192,8 +11323,10 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOverall extend
 export declare class ListHistoricalAgentReportResponseBodyDataList extends $tea.Model {
     agentId?: string;
     agentName?: string;
+    back2Back?: ListHistoricalAgentReportResponseBodyDataListBack2Back;
     displayId?: string;
     inbound?: ListHistoricalAgentReportResponseBodyDataListInbound;
+    internal?: ListHistoricalAgentReportResponseBodyDataListInternal;
     outbound?: ListHistoricalAgentReportResponseBodyDataListOutbound;
     overall?: ListHistoricalAgentReportResponseBodyDataListOverall;
     skillGroupIds?: string;
@@ -11225,13 +11358,17 @@ export declare class ListHistoricalAgentReportResponseBodyData extends $tea.Mode
 }
 export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
     agentAnswerRate?: number;
+    agentHandleRate?: number;
     answerRate?: number;
     averageCustomerRingTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
+    callsAgentHandled?: number;
     callsAnswered?: number;
+    callsCustomerAnswered?: number;
     callsCustomerHandled?: number;
     callsDialed?: number;
+    customerAnswerRate?: number;
     customerHandleRate?: number;
     maxCustomerRingTime?: number;
     maxRingTime?: number;
@@ -11250,7 +11387,9 @@ export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack
     });
 }
 export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
@@ -11272,6 +11411,9 @@ export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbo
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -11292,6 +11434,7 @@ export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListInte
     callsHandled?: number;
     callsOffered?: number;
     callsTalk?: number;
+    callsTalked?: number;
     maxTalkTime?: number;
     totalTalkTime?: number;
     static names(): {
@@ -11380,6 +11523,10 @@ export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListOver
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteLggedInTime?: number;
+    totalOfficePhoneLoggedInTime?: number;
+    totalOnSiteLoggedInTime?: string;
+    totalOutboundScenarioLoggedInTime?: number;
     totalOutboundScenarioReadyTime?: number;
     totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
@@ -11431,12 +11578,54 @@ export declare class ListHistoricalAgentSkillGroupReportResponseBodyData extends
         [key: string]: any;
     });
 }
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+    agentHandleRate?: number;
+    answerRate?: number;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsCustomerAnswered?: number;
+    callsDialed?: number;
+    customerAnswerRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    accessChannelType?: string;
+    callsOffered?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
     abandonRate?: number;
+    accessChannelTypeDetails?: ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails[];
     averageAbandonTime?: number;
     averageAbandonedInQueueTime?: number;
     averageAbandonedInRingTime?: number;
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWaitTime?: number;
@@ -11453,6 +11642,9 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
     callsOffered?: number;
     callsOverflow?: number;
     callsQueued?: number;
+    callsQueuingFailed?: number;
+    callsQueuingOverflow?: number;
+    callsQueuingTimeout?: number;
     callsRinged?: number;
     callsTimeout?: number;
     handleRate?: number;
@@ -11468,11 +11660,16 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
     satisfactionRate?: number;
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
+    serviceLevel15?: number;
     serviceLevel20?: number;
+    serviceLevel30?: number;
     totalAbandonTime?: number;
     totalAbandonedInQueueTime?: number;
     totalAbandonedInRingTime?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWaitTime?: number;
@@ -11526,12 +11723,27 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
         [key: string]: any;
     });
 }
+export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
     averageBreakTime?: number;
     averageHoldTime?: number;
     averageReadyTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    breakCodeDetailList?: ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
     maxBreakTime?: number;
     maxHoldTime?: number;
     maxReadyTime?: number;
@@ -11560,6 +11772,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
     });
 }
 export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
+    back2Back?: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
     inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
     outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
     overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
@@ -11753,8 +11966,51 @@ export declare class ListInstancesOfUserResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListIntervalAgentReportResponseBodyDataBack2Back extends $tea.Model {
+    agentHandleRate?: number;
+    answerRate?: number;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    callsAgentHandled?: number;
+    callsAnswered?: number;
+    callsCustomerAnswered?: number;
+    callsDialed?: number;
+    customerAnswerRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails extends $tea.Model {
+    accessChannelType?: string;
+    callsOffered?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+    accessChannelTypeDetails?: ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails[];
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
@@ -11775,7 +12031,11 @@ export declare class ListIntervalAgentReportResponseBodyDataInbound extends $tea
     satisfactionRate?: number;
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
+    serviceLevel15?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -11789,6 +12049,23 @@ export declare class ListIntervalAgentReportResponseBodyDataInbound extends $tea
         [key: string]: any;
     });
 }
+export declare class ListIntervalAgentReportResponseBodyDataInternal extends $tea.Model {
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsDialed?: number;
+    callsHandled?: number;
+    callsOffered?: number;
+    callsTalked?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
     answerRate?: number;
     averageDialingTime?: number;
@@ -11850,6 +12127,7 @@ export declare class ListIntervalAgentReportResponseBodyDataOverall extends $tea
     averageWorkTime?: number;
     breakCodeDetailList?: ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList[];
     firstCheckInTime?: number;
+    lastCheckOutTime?: number;
     lastCheckoutTime?: number;
     maxBreakTime?: number;
     maxHoldTime?: number;
@@ -11865,9 +12143,13 @@ export declare class ListIntervalAgentReportResponseBodyDataOverall extends $tea
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteLoggedInTime?: number;
     totalOffSiteOnlineTime?: number;
+    totalOfficePhoneLoggedInTime?: number;
     totalOfficePhoneOnlineTime?: number;
+    totalOnSiteLoggedInTime?: number;
     totalOnSiteOnlineTime?: number;
+    totalOutboundScenarioLoggedInTime?: number;
     totalOutboundScenarioReadyTime?: number;
     totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
@@ -11884,7 +12166,9 @@ export declare class ListIntervalAgentReportResponseBodyDataOverall extends $tea
     });
 }
 export declare class ListIntervalAgentReportResponseBodyData extends $tea.Model {
+    back2Back?: ListIntervalAgentReportResponseBodyDataBack2Back;
     inbound?: ListIntervalAgentReportResponseBodyDataInbound;
+    internal?: ListIntervalAgentReportResponseBodyDataInternal;
     outbound?: ListIntervalAgentReportResponseBodyDataOutbound;
     overall?: ListIntervalAgentReportResponseBodyDataOverall;
     statsTime?: number;
@@ -11900,13 +12184,17 @@ export declare class ListIntervalAgentReportResponseBodyData extends $tea.Model
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
     agentAnswerRate?: number;
+    agentHandleRate?: number;
     answerRate?: number;
     averageCustomerRingTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
+    callsAgentHandled?: number;
     callsAnswered?: number;
+    callsCustomerAnswered?: number;
     callsCustomerHandled?: number;
     callsDialed?: number;
+    customerAnswerRate?: number;
     customerHandleRate?: number;
     maxCustomerRingTime?: number;
     maxRingTime?: number;
@@ -11925,7 +12213,9 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back
     });
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Model {
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
@@ -11947,6 +12237,9 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInbound ex
     satisfactionSurveysOffered?: number;
     satisfactionSurveysResponded?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -11967,6 +12260,7 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInternal e
     callsHandled?: number;
     callsOffered?: number;
     callsTalk?: number;
+    callsTalked?: number;
     maxTalkTime?: number;
     totalTalkTime?: number;
     static names(): {
@@ -12040,6 +12334,7 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverall ex
     averageWorkTime?: number;
     breakCodeDetailList?: ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
     firstCheckInTime?: number;
+    lastCheckOutTime?: number;
     lastCheckoutTime?: number;
     maxBreakTime?: number;
     maxHoldTime?: number;
@@ -12055,6 +12350,10 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverall ex
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteLoggedInTime?: string;
+    totalOfficePhoneLoggedInTime?: string;
+    totalOnSiteLoggedInTime?: string;
+    totalOutboundScenarioLoggedInTime?: number;
     totalOutboundScenarioReadyTime?: number;
     totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
@@ -12088,12 +12387,15 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyData extends $
     });
 }
 export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
+    abandonRate?: number;
     abandonedRate?: number;
     averageAbandonTime?: number;
     averageAbandonedInIVRTime?: number;
     averageAbandonedInQueueTime?: number;
     averageAbandonedInRingTime?: number;
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWaitTime?: number;
@@ -12105,6 +12407,7 @@ export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $
     callsAbandonedInVoiceNavigator?: number;
     callsAttendedTransferred?: number;
     callsBlindTransferred?: number;
+    callsCausedIVRException?: number;
     callsForwardToOutsideNumber?: number;
     callsHandled?: number;
     callsHold?: number;
@@ -12115,6 +12418,7 @@ export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $
     callsQueuingOverflow?: number;
     callsQueuingTimeout?: number;
     callsRinged?: number;
+    callsToVoicemail?: number;
     callsVoicemail?: number;
     handleRate?: number;
     maxAbandonTime?: number;
@@ -12136,6 +12440,9 @@ export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $
     totalAbandonedInQueueTime?: number;
     totalAbandonedInRingTime?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWaitTime?: number;
@@ -12235,12 +12542,41 @@ export declare class ListIntervalInstanceReportResponseBodyData extends $tea.Mod
         [key: string]: any;
     });
 }
+export declare class ListIntervalSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
+    agentHandleRate?: number;
+    answerRate?: string;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: string;
+    callsAgentHandled?: number;
+    callsAnswered?: number;
+    callsCustomerAnswered?: number;
+    callsDialed?: number;
+    customerAnswerRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: string;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
     abandonRate?: number;
     averageAbandonTime?: number;
     averageAbandonedInQueueTime?: number;
     averageAbandonedInRingTime?: number;
+    averageFirstResponseTime?: number;
     averageHoldTime?: number;
+    averageResponseTime?: number;
     averageRingTime?: number;
     averageTalkTime?: number;
     averageWaitTime?: number;
@@ -12257,6 +12593,8 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends
     callsOffered?: number;
     callsOverflow?: number;
     callsQueued?: number;
+    callsQueuingOverflow?: number;
+    callsQueuingTimeout?: number;
     callsRinged?: number;
     callsTimeout?: number;
     handleRate?: number;
@@ -12277,6 +12615,9 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends
     totalAbandonedInQueueTime?: number;
     totalAbandonedInRingTime?: number;
     totalHoldTime?: number;
+    totalMessagesSent?: number;
+    totalMessagesSentByAgent?: number;
+    totalMessagesSentByCustomer?: number;
     totalRingTime?: number;
     totalTalkTime?: number;
     totalWaitTime?: number;
@@ -12330,12 +12671,27 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOutbound extend
         [key: string]: any;
     });
 }
+export declare class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
     averageBreakTime?: number;
     averageHoldTime?: number;
     averageReadyTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    breakCodeDetailList?: ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
     maxBreakTime?: number;
     maxHoldTime?: number;
     maxReadyTime?: number;
@@ -12364,6 +12720,7 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends
     });
 }
 export declare class ListIntervalSkillGroupReportResponseBodyData extends $tea.Model {
+    back2Back?: ListIntervalSkillGroupReportResponseBodyDataBack2Back;
     inbound?: ListIntervalSkillGroupReportResponseBodyDataInbound;
     outbound?: ListIntervalSkillGroupReportResponseBodyDataOutbound;
     overall?: ListIntervalSkillGroupReportResponseBodyDataOverall;
@@ -12886,7 +13243,21 @@ export declare class ListRealtimeAgentStatesResponseBodyData extends $tea.Model
         [key: string]: any;
     });
 }
+export declare class ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
+    breakCodeDetailList?: ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList[];
     breakingAgents?: number;
     instanceId?: string;
     loggedInAgents?: number;
@@ -12896,6 +13267,7 @@ export declare class ListRealtimeSkillGroupStatesResponseBodyDataList extends $t
     skillGroupId?: string;
     skillGroupName?: string;
     talkingAgents?: number;
+    totalAgents?: number;
     waitingCalls?: number;
     workingAgents?: number;
     static names(): {
@@ -13313,6 +13685,7 @@ export declare class ListUsersResponseBodyDataList extends $tea.Model {
     loginName?: string;
     mobile?: string;
     personalOutboundNumberList?: ListUsersResponseBodyDataListPersonalOutboundNumberList[];
+    primary?: boolean;
     primaryAccount?: boolean;
     ramId?: number;
     roleId?: string;