@alicloud/ccc20200701 2.11.3 → 2.11.4

package/dist/client.js

@@ -1353,6 +1353,7 @@ class CreateAudioFileRequest extends $tea.Model {
             instanceId: 'InstanceId',
             name: 'Name',
             ossFileKey: 'OssFileKey',
+            usage: 'Usage',
         };
     }
     static types() {
@@ -1361,6 +1362,7 @@ class CreateAudioFileRequest extends $tea.Model {
             instanceId: 'string',
             name: 'string',
             ossFileKey: 'string',
+            usage: 'string',
         };
     }
 }
@@ -3397,6 +3399,7 @@ class GetHistoricalInstanceReportRequest extends $tea.Model {
         return {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             startTime: 'StartTime',
         };
     }
@@ -3404,6 +3407,7 @@ class GetHistoricalInstanceReportRequest extends $tea.Model {
         return {
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             startTime: 'number',
         };
     }
@@ -6117,8 +6121,10 @@ class ListHistoricalAgentReportRequest extends $tea.Model {
         return {
             agentIdList: 'AgentIdList',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
+            skillGroupId: 'SkillGroupId',
             startTime: 'StartTime',
             stopTime: 'StopTime',
         };
@@ -6127,8 +6133,10 @@ class ListHistoricalAgentReportRequest extends $tea.Model {
         return {
             agentIdList: 'string',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
+            skillGroupId: 'string',
             startTime: 'number',
             stopTime: 'number',
         };
@@ -6188,6 +6196,7 @@ class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
             agentIdList: 'AgentIdList',
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             skillGroupIdList: 'SkillGroupIdList',
@@ -6199,6 +6208,7 @@ class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
             agentIdList: 'string',
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
             skillGroupIdList: 'string',
@@ -6259,6 +6269,7 @@ class ListHistoricalSkillGroupReportRequest extends $tea.Model {
         return {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             skillGroupIdList: 'SkillGroupIdList',
@@ -6269,6 +6280,7 @@ class ListHistoricalSkillGroupReportRequest extends $tea.Model {
         return {
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
             skillGroupIdList: 'string',
@@ -6455,6 +6467,7 @@ class ListIntervalAgentReportRequest extends $tea.Model {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
             interval: 'Interval',
+            mediaType: 'MediaType',
             startTime: 'StartTime',
         };
     }
@@ -6464,6 +6477,7 @@ class ListIntervalAgentReportRequest extends $tea.Model {
             endTime: 'number',
             instanceId: 'string',
             interval: 'string',
+            mediaType: 'string',
             startTime: 'number',
         };
     }
@@ -6658,6 +6672,7 @@ class ListIntervalSkillGroupReportRequest extends $tea.Model {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
             interval: 'Interval',
+            mediaType: 'MediaType',
             skillGroupId: 'SkillGroupId',
             startTime: 'StartTime',
         };
@@ -6667,6 +6682,7 @@ class ListIntervalSkillGroupReportRequest extends $tea.Model {
             endTime: 'number',
             instanceId: 'string',
             interval: 'string',
+            mediaType: 'string',
             skillGroupId: 'string',
             startTime: 'number',
         };
@@ -8295,6 +8311,7 @@ class ListUsersRequest extends $tea.Model {
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             searchPattern: 'SearchPattern',
+            skillGroupId: 'SkillGroupId',
         };
     }
     static types() {
@@ -8303,6 +8320,7 @@ class ListUsersRequest extends $tea.Model {
             pageNumber: 'number',
             pageSize: 'number',
             searchPattern: 'string',
+            skillGroupId: 'string',
         };
     }
 }
@@ -8317,6 +8335,7 @@ class ListUsersResponseBody extends $tea.Model {
             data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -8326,6 +8345,7 @@ class ListUsersResponseBody extends $tea.Model {
             data: ListUsersResponseBodyData,
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -13361,7 +13381,9 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'CasesAborted',
             casesConnected: 'CasesConnected',
             casesUncompleted: 'CasesUncompleted',
+            casesUncompletedAfterAttempt: 'CasesUncompletedAfterAttempt',
             casesUncompletedAfterAttempted: 'CasesUncompletedAfterAttempted',
+            completionRate: 'CompletionRate',
             maxAttemptCount: 'MaxAttemptCount',
             minAttemptInterval: 'MinAttemptInterval',
             name: 'Name',
@@ -13385,7 +13407,9 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'number',
             casesConnected: 'number',
             casesUncompleted: 'number',
+            casesUncompletedAfterAttempt: 'string',
             casesUncompletedAfterAttempted: 'number',
+            completionRate: 'number',
             maxAttemptCount: 'number',
             minAttemptInterval: 'number',
             name: 'string',
@@ -13577,7 +13601,9 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            abandonRate: 'AbandonRate',
             abandonedRate: 'AbandonedRate',
+            answerRate: 'AnswerRate',
             callsAbandoned: 'CallsAbandoned',
             callsConnected: 'CallsConnected',
             callsDialed: 'CallsDialed',
@@ -13587,7 +13613,9 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            abandonRate: 'number',
             abandonedRate: 'number',
+            answerRate: 'number',
             callsAbandoned: 'number',
             callsConnected: 'number',
             callsDialed: 'number',
@@ -13597,6 +13625,24 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
 }
 exports.GetHistoricalCampaignReportResponseBodyData = GetHistoricalCampaignReportResponseBodyData;
+class GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList = GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList;
 class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -13604,11 +13650,14 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     static names() {
         return {
             abandonRate: 'AbandonRate',
+            accessChannelTypeDetailList: 'AccessChannelTypeDetailList',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInIVRTime: 'AverageAbandonedInIVRTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -13620,6 +13669,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'CallsAbandonedInVoiceNavigator',
             callsAttendedTransferred: 'CallsAttendedTransferred',
             callsBlindTransferred: 'CallsBlindTransferred',
+            callsCausedIVRException: 'CallsCausedIVRException',
             callsForwardToOutsideNumber: 'CallsForwardToOutsideNumber',
             callsHandled: 'CallsHandled',
             callsHold: 'CallsHold',
@@ -13630,6 +13680,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'CallsQueuingOverflow',
             callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
+            callsToVoicemail: 'CallsToVoicemail',
             callsVoicemail: 'CallsVoicemail',
             handleRate: 'HandleRate',
             maxAbandonTime: 'MaxAbandonTime',
@@ -13645,12 +13696,17 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             serviceLevel20: 'ServiceLevel20',
+            serviceLevel30: 'ServiceLevel30',
             totalAbandonTime: 'TotalAbandonTime',
             totalAbandonedInIVRTime: 'TotalAbandonedInIVRTime',
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -13660,11 +13716,14 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     static types() {
         return {
             abandonRate: 'number',
+            accessChannelTypeDetailList: { 'type': 'array', 'itemType': GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList },
             averageAbandonTime: 'number',
             averageAbandonedInIVRTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -13676,6 +13735,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'number',
             callsAttendedTransferred: 'number',
             callsBlindTransferred: 'number',
+            callsCausedIVRException: 'number',
             callsForwardToOutsideNumber: 'number',
             callsHandled: 'number',
             callsHold: 'number',
@@ -13686,6 +13746,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'number',
             callsQueuingTimeout: 'number',
             callsRinged: 'number',
+            callsToVoicemail: 'number',
             callsVoicemail: 'number',
             handleRate: 'number',
             maxAbandonTime: 'number',
@@ -13701,12 +13762,17 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             serviceLevel20: 'number',
+            serviceLevel30: 'number',
             totalAbandonTime: 'number',
             totalAbandonedInIVRTime: 'number',
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -13715,6 +13781,24 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
 }
 exports.GetHistoricalInstanceReportResponseBodyDataInbound = GetHistoricalInstanceReportResponseBodyDataInbound;
+class GetHistoricalInstanceReportResponseBodyDataInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+        };
+    }
+    static types() {
+        return {
+            callsAnswered: 'number',
+            callsDialed: 'number',
+        };
+    }
+}
+exports.GetHistoricalInstanceReportResponseBodyDataInternal = GetHistoricalInstanceReportResponseBodyDataInternal;
 class GetHistoricalInstanceReportResponseBodyDataOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -13794,6 +13878,7 @@ class GetHistoricalInstanceReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'AverageWorkTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
+            maxLoggedInAgents: 'MaxLoggedInAgents',
             maxReadyTime: 'MaxReadyTime',
             maxTalkTime: 'MaxTalkTime',
             maxWorkTime: 'MaxWorkTime',
@@ -13820,6 +13905,7 @@ class GetHistoricalInstanceReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
+            maxLoggedInAgents: 'number',
             maxReadyTime: 'number',
             maxTalkTime: 'number',
             maxWorkTime: 'number',
@@ -13846,6 +13932,7 @@ class GetHistoricalInstanceReportResponseBodyData extends $tea.Model {
     static names() {
         return {
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
         };
@@ -13853,6 +13940,7 @@ class GetHistoricalInstanceReportResponseBodyData extends $tea.Model {
     static types() {
         return {
             inbound: GetHistoricalInstanceReportResponseBodyDataInbound,
+            internal: GetHistoricalInstanceReportResponseBodyDataInternal,
             outbound: GetHistoricalInstanceReportResponseBodyDataOutbound,
             overall: GetHistoricalInstanceReportResponseBodyDataOverall,
         };
@@ -15680,23 +15768,39 @@ class ListCampaignTrendingReportResponseBodyData extends $tea.Model {
     static names() {
         return {
             breakAgents: 'BreakAgents',
+            breakingAgents: 'BreakingAgents',
             concurrency: 'Concurrency',
             datetime: 'Datetime',
             loggedInAgents: 'LoggedInAgents',
+            outboundScenarioBreakingAgents: 'OutboundScenarioBreakingAgents',
+            outboundScenarioReadyAgents: 'OutboundScenarioReadyAgents',
+            outboundScenarioTalkingAgents: 'OutboundScenarioTalkingAgents',
+            outboundScenarioWorkingAgents: 'OutboundScenarioWorkingAgents',
             readyAgents: 'ReadyAgents',
+            statsTime: 'StatsTime',
             talkAgents: 'TalkAgents',
+            talkingAgents: 'TalkingAgents',
             workAgents: 'WorkAgents',
+            workingAgents: 'WorkingAgents',
         };
     }
     static types() {
         return {
             breakAgents: 'number',
+            breakingAgents: 'number',
             concurrency: 'number',
             datetime: 'number',
             loggedInAgents: 'number',
+            outboundScenarioBreakingAgents: 'number',
+            outboundScenarioReadyAgents: 'number',
+            outboundScenarioTalkingAgents: 'number',
+            outboundScenarioWorkingAgents: 'number',
             readyAgents: 'number',
+            statsTime: 'number',
             talkAgents: 'number',
+            talkingAgents: 'number',
             workAgents: 'number',
+            workingAgents: 'number',
         };
     }
 }
@@ -15781,6 +15885,7 @@ class ListCasesResponseBodyDataList extends $tea.Model {
     }
     static names() {
         return {
+            abandonPhase: 'AbandonPhase',
             abandonType: 'AbandonType',
             attemptCount: 'AttemptCount',
             caseId: 'CaseId',
@@ -15792,6 +15897,7 @@ class ListCasesResponseBodyDataList extends $tea.Model {
     }
     static types() {
         return {
+            abandonPhase: 'string',
             abandonType: 'string',
             attemptCount: 'number',
             caseId: 'string',
@@ -16053,13 +16159,80 @@ class ListDoNotCallNumbersResponseBodyData extends $tea.Model {
     }
 }
 exports.ListDoNotCallNumbersResponseBodyData = ListDoNotCallNumbersResponseBodyData;
+class ListHistoricalAgentReportResponseBodyDataListBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'string',
+            answerRate: 'string',
+            averageCustomerRingTime: 'string',
+            averageRingTime: 'string',
+            averageTalkTime: 'string',
+            callsAgentHandled: 'string',
+            callsAnswered: 'string',
+            callsCustomerAnswered: 'string',
+            callsDialed: 'string',
+            customerAnswerRate: 'string',
+            maxCustomerRingTime: 'string',
+            maxRingTime: 'string',
+            maxTalkTime: 'string',
+            totalCustomerRingTime: 'string',
+            totalRingTime: 'string',
+            totalTalkTime: 'string',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListBack2Back = ListHistoricalAgentReportResponseBodyDataListBack2Back;
+class ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails = ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails;
 class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -16080,7 +16253,11 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -16088,7 +16265,10 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     }
     static types() {
         return {
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails },
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -16109,7 +16289,11 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'string',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -16117,6 +16301,36 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentReportResponseBodyDataListInbound = ListHistoricalAgentReportResponseBodyDataListInbound;
+class ListHistoricalAgentReportResponseBodyDataListInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalked: 'CallsTalked',
+            maxTalkTime: 'MaxTalkTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalked: 'number',
+            maxTalkTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListInternal = ListHistoricalAgentReportResponseBodyDataListInternal;
 class ListHistoricalAgentReportResponseBodyDataListOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16235,9 +16449,13 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
             totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
             totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
             totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -16269,9 +16487,13 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'number',
             totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
             totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteLoggedInTime: 'number',
             totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -16289,8 +16511,10 @@ class ListHistoricalAgentReportResponseBodyDataList extends $tea.Model {
         return {
             agentId: 'AgentId',
             agentName: 'AgentName',
+            back2Back: 'Back2Back',
             displayId: 'DisplayId',
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
             skillGroupIds: 'SkillGroupIds',
@@ -16301,8 +16525,10 @@ class ListHistoricalAgentReportResponseBodyDataList extends $tea.Model {
         return {
             agentId: 'string',
             agentName: 'string',
+            back2Back: ListHistoricalAgentReportResponseBodyDataListBack2Back,
             displayId: 'string',
             inbound: ListHistoricalAgentReportResponseBodyDataListInbound,
+            internal: ListHistoricalAgentReportResponseBodyDataListInternal,
             outbound: ListHistoricalAgentReportResponseBodyDataListOutbound,
             overall: ListHistoricalAgentReportResponseBodyDataListOverall,
             skillGroupIds: 'string',
@@ -16340,13 +16566,17 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $
     static names() {
         return {
             agentAnswerRate: 'AgentAnswerRate',
+            agentHandleRate: 'AgentHandleRate',
             answerRate: 'AnswerRate',
             averageCustomerRingTime: 'AverageCustomerRingTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
             callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
             callsCustomerHandled: 'CallsCustomerHandled',
             callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
             customerHandleRate: 'CustomerHandleRate',
             maxCustomerRingTime: 'MaxCustomerRingTime',
             maxRingTime: 'MaxRingTime',
@@ -16359,13 +16589,17 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $
     static types() {
         return {
             agentAnswerRate: 'number',
+            agentHandleRate: 'number',
             answerRate: 'number',
             averageCustomerRingTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
+            callsAgentHandled: 'number',
             callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
             callsCustomerHandled: 'number',
             callsDialed: 'number',
+            customerAnswerRate: 'number',
             customerHandleRate: 'number',
             maxCustomerRingTime: 'number',
             maxRingTime: 'number',
@@ -16383,7 +16617,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
     }
     static names() {
         return {
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -16405,6 +16641,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -16412,7 +16651,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
     }
     static types() {
         return {
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -16434,6 +16675,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -16453,6 +16697,7 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $t
             callsHandled: 'CallsHandled',
             callsOffered: 'CallsOffered',
             callsTalk: 'CallsTalk',
+            callsTalked: 'CallsTalked',
             maxTalkTime: 'MaxTalkTime',
             totalTalkTime: 'TotalTalkTime',
         };
@@ -16465,6 +16710,7 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $t
             callsHandled: 'number',
             callsOffered: 'number',
             callsTalk: 'number',
+            callsTalked: 'number',
             maxTalkTime: 'number',
             totalTalkTime: 'number',
         };
@@ -16589,6 +16835,10 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $te
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLggedInTime: 'TotalOffSiteLggedInTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -16620,6 +16870,10 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $te
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLggedInTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
+            totalOnSiteLoggedInTime: 'string',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -16685,6 +16939,68 @@ class ListHistoricalAgentSkillGroupReportResponseBodyData extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentSkillGroupReportResponseBodyData = ListHistoricalAgentSkillGroupReportResponseBodyData;
+class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListBack2Back = ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
+class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails = ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails;
 class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16692,10 +17008,13 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
     static names() {
         return {
             abandonRate: 'AbandonRate',
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -16712,6 +17031,9 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsOffered: 'CallsOffered',
             callsOverflow: 'CallsOverflow',
             callsQueued: 'CallsQueued',
+            callsQueuingFailed: 'CallsQueuingFailed',
+            callsQueuingOverflow: 'CallsQueuingOverflow',
+            callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
             callsTimeout: 'CallsTimeout',
             handleRate: 'HandleRate',
@@ -16727,11 +17049,16 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             serviceLevel20: 'ServiceLevel20',
+            serviceLevel30: 'ServiceLevel30',
             totalAbandonTime: 'TotalAbandonTime',
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -16741,10 +17068,13 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
     static types() {
         return {
             abandonRate: 'number',
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails },
             averageAbandonTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -16761,6 +17091,9 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsOffered: 'number',
             callsOverflow: 'number',
             callsQueued: 'number',
+            callsQueuingFailed: 'number',
+            callsQueuingOverflow: 'number',
+            callsQueuingTimeout: 'number',
             callsRinged: 'number',
             callsTimeout: 'number',
             handleRate: 'number',
@@ -16776,11 +17109,16 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             serviceLevel20: 'number',
+            serviceLevel30: 'number',
             totalAbandonTime: 'number',
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -16859,6 +17197,26 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Mo
     }
 }
 exports.ListHistoricalSkillGroupReportResponseBodyDataListOutbound = ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
+class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList = ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList;
 class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16870,6 +17228,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Mod
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
             maxReadyTime: 'MaxReadyTime',
@@ -16896,6 +17255,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Mod
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList },
             maxBreakTime: 'number',
             maxHoldTime: 'number',
             maxReadyTime: 'number',
@@ -16923,6 +17283,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
             outbound: 'Outbound',
             overall: 'Overall',
@@ -16932,6 +17293,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back,
             inbound: ListHistoricalSkillGroupReportResponseBodyDataListInbound,
             outbound: ListHistoricalSkillGroupReportResponseBodyDataListOutbound,
             overall: ListHistoricalSkillGroupReportResponseBodyDataListOverall,
@@ -17217,13 +17579,80 @@ class ListInstancesOfUserResponseBodyData extends $tea.Model {
     }
 }
 exports.ListInstancesOfUserResponseBodyData = ListInstancesOfUserResponseBodyData;
+class ListIntervalAgentReportResponseBodyDataBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAgentHandled: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataBack2Back = ListIntervalAgentReportResponseBodyDataBack2Back;
+class ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails = ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails;
 class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -17244,7 +17673,11 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -17252,7 +17685,10 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
     }
     static types() {
         return {
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails },
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -17273,7 +17709,11 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -17281,6 +17721,32 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
     }
 }
 exports.ListIntervalAgentReportResponseBodyDataInbound = ListIntervalAgentReportResponseBodyDataInbound;
+class ListIntervalAgentReportResponseBodyDataInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalked: 'CallsTalked',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalked: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataInternal = ListIntervalAgentReportResponseBodyDataInternal;
 class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -17384,6 +17850,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'AverageWorkTime',
             breakCodeDetailList: 'BreakCodeDetailList',
             firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
             lastCheckoutTime: 'LastCheckoutTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
@@ -17399,9 +17866,13 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
             totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
             totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
             totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -17418,6 +17889,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'number',
             breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList },
             firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
             lastCheckoutTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
@@ -17433,9 +17905,13 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'number',
             totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
             totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteLoggedInTime: 'number',
             totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -17451,7 +17927,9 @@ class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
             statsTime: 'StatsTime',
@@ -17459,7 +17937,9 @@ class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListIntervalAgentReportResponseBodyDataBack2Back,
             inbound: ListIntervalAgentReportResponseBodyDataInbound,
+            internal: ListIntervalAgentReportResponseBodyDataInternal,
             outbound: ListIntervalAgentReportResponseBodyDataOutbound,
             overall: ListIntervalAgentReportResponseBodyDataOverall,
             statsTime: 'number',
@@ -17474,13 +17954,17 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Mo
     static names() {
         return {
             agentAnswerRate: 'AgentAnswerRate',
+            agentHandleRate: 'AgentHandleRate',
             answerRate: 'AnswerRate',
             averageCustomerRingTime: 'AverageCustomerRingTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
             callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
             callsCustomerHandled: 'CallsCustomerHandled',
             callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
             customerHandleRate: 'CustomerHandleRate',
             maxCustomerRingTime: 'MaxCustomerRingTime',
             maxRingTime: 'MaxRingTime',
@@ -17493,13 +17977,17 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Mo
     static types() {
         return {
             agentAnswerRate: 'number',
+            agentHandleRate: 'number',
             answerRate: 'number',
             averageCustomerRingTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
+            callsAgentHandled: 'number',
             callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
             callsCustomerHandled: 'number',
             callsDialed: 'number',
+            customerAnswerRate: 'number',
             customerHandleRate: 'number',
             maxCustomerRingTime: 'number',
             maxRingTime: 'number',
@@ -17517,7 +18005,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
     }
     static names() {
         return {
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -17539,6 +18029,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -17546,7 +18039,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
     }
     static types() {
         return {
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -17568,6 +18063,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -17587,6 +18085,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Mod
             callsHandled: 'CallsHandled',
             callsOffered: 'CallsOffered',
             callsTalk: 'CallsTalk',
+            callsTalked: 'CallsTalked',
             maxTalkTime: 'MaxTalkTime',
             totalTalkTime: 'TotalTalkTime',
         };
@@ -17599,6 +18098,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Mod
             callsHandled: 'number',
             callsOffered: 'number',
             callsTalk: 'number',
+            callsTalked: 'number',
             maxTalkTime: 'number',
             totalTalkTime: 'number',
         };
@@ -17708,6 +18208,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             averageWorkTime: 'AverageWorkTime',
             breakCodeDetailList: 'BreakCodeDetailList',
             firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
             lastCheckoutTime: 'LastCheckoutTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
@@ -17723,6 +18224,10 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -17739,6 +18244,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             averageWorkTime: 'number',
             breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
             firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
             lastCheckoutTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
@@ -17754,6 +18260,10 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'string',
+            totalOfficePhoneLoggedInTime: 'string',
+            totalOnSiteLoggedInTime: 'string',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -17795,12 +18305,15 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
     static names() {
         return {
+            abandonRate: 'AbandonRate',
             abandonedRate: 'AbandonedRate',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInIVRTime: 'AverageAbandonedInIVRTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -17812,6 +18325,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'CallsAbandonedInVoiceNavigator',
             callsAttendedTransferred: 'CallsAttendedTransferred',
             callsBlindTransferred: 'CallsBlindTransferred',
+            callsCausedIVRException: 'CallsCausedIVRException',
             callsForwardToOutsideNumber: 'CallsForwardToOutsideNumber',
             callsHandled: 'CallsHandled',
             callsHold: 'CallsHold',
@@ -17822,6 +18336,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'CallsQueuingOverflow',
             callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
+            callsToVoicemail: 'CallsToVoicemail',
             callsVoicemail: 'CallsVoicemail',
             handleRate: 'HandleRate',
             maxAbandonTime: 'MaxAbandonTime',
@@ -17843,6 +18358,9 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -17851,12 +18369,15 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
     static types() {
         return {
+            abandonRate: 'number',
             abandonedRate: 'number',
             averageAbandonTime: 'number',
             averageAbandonedInIVRTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -17868,6 +18389,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'number',
             callsAttendedTransferred: 'number',
             callsBlindTransferred: 'number',
+            callsCausedIVRException: 'number',
             callsForwardToOutsideNumber: 'number',
             callsHandled: 'number',
             callsHold: 'number',
@@ -17878,6 +18400,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'number',
             callsQueuingTimeout: 'number',
             callsRinged: 'number',
+            callsToVoicemail: 'number',
             callsVoicemail: 'number',
             handleRate: 'number',
             maxAbandonTime: 'number',
@@ -17899,6 +18422,9 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -18053,6 +18579,52 @@ class ListIntervalInstanceReportResponseBodyData extends $tea.Model {
     }
 }
 exports.ListIntervalInstanceReportResponseBodyData = ListIntervalInstanceReportResponseBodyData;
+class ListIntervalSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'string',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'string',
+            callsAgentHandled: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'string',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalSkillGroupReportResponseBodyDataBack2Back = ListIntervalSkillGroupReportResponseBodyDataBack2Back;
 class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -18063,7 +18635,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -18080,6 +18654,8 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             callsOffered: 'CallsOffered',
             callsOverflow: 'CallsOverflow',
             callsQueued: 'CallsQueued',
+            callsQueuingOverflow: 'CallsQueuingOverflow',
+            callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
             callsTimeout: 'CallsTimeout',
             handleRate: 'HandleRate',
@@ -18100,6 +18676,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -18112,7 +18691,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             averageAbandonTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -18129,6 +18710,8 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             callsOffered: 'number',
             callsOverflow: 'number',
             callsQueued: 'number',
+            callsQueuingOverflow: 'number',
+            callsQueuingTimeout: 'number',
             callsRinged: 'number',
             callsTimeout: 'number',
             handleRate: 'number',
@@ -18149,6 +18732,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -18227,6 +18813,26 @@ class ListIntervalSkillGroupReportResponseBodyDataOutbound extends $tea.Model {
     }
 }
 exports.ListIntervalSkillGroupReportResponseBodyDataOutbound = ListIntervalSkillGroupReportResponseBodyDataOutbound;
+class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList = ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList;
 class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
     constructor(map) {
         super(map);
@@ -18238,6 +18844,7 @@ class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
             maxReadyTime: 'MaxReadyTime',
@@ -18264,6 +18871,7 @@ class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
             maxBreakTime: 'number',
             maxHoldTime: 'number',
             maxReadyTime: 'number',
@@ -18291,6 +18899,7 @@ class ListIntervalSkillGroupReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
             outbound: 'Outbound',
             overall: 'Overall',
@@ -18299,6 +18908,7 @@ class ListIntervalSkillGroupReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListIntervalSkillGroupReportResponseBodyDataBack2Back,
             inbound: ListIntervalSkillGroupReportResponseBodyDataInbound,
             outbound: ListIntervalSkillGroupReportResponseBodyDataOutbound,
             overall: ListIntervalSkillGroupReportResponseBodyDataOverall,
@@ -19099,12 +19709,31 @@ class ListRealtimeAgentStatesResponseBodyData extends $tea.Model {
     }
 }
 exports.ListRealtimeAgentStatesResponseBodyData = ListRealtimeAgentStatesResponseBodyData;
+class ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+        };
+    }
+}
+exports.ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList = ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList;
 class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            breakCodeDetailList: 'BreakCodeDetailList',
             breakingAgents: 'BreakingAgents',
             instanceId: 'InstanceId',
             loggedInAgents: 'LoggedInAgents',
@@ -19114,12 +19743,14 @@ class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
             skillGroupId: 'SkillGroupId',
             skillGroupName: 'SkillGroupName',
             talkingAgents: 'TalkingAgents',
+            totalAgents: 'TotalAgents',
             waitingCalls: 'WaitingCalls',
             workingAgents: 'WorkingAgents',
         };
     }
     static types() {
         return {
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList },
             breakingAgents: 'number',
             instanceId: 'string',
             loggedInAgents: 'number',
@@ -19129,6 +19760,7 @@ class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
             skillGroupId: 'string',
             skillGroupName: 'string',
             talkingAgents: 'number',
+            totalAgents: 'number',
             waitingCalls: 'number',
             workingAgents: 'number',
         };
@@ -19771,6 +20403,7 @@ class ListUsersResponseBodyDataList extends $tea.Model {
             loginName: 'LoginName',
             mobile: 'Mobile',
             personalOutboundNumberList: 'PersonalOutboundNumberList',
+            primary: 'Primary',
             primaryAccount: 'PrimaryAccount',
             ramId: 'RamId',
             roleId: 'RoleId',
@@ -19792,6 +20425,7 @@ class ListUsersResponseBodyDataList extends $tea.Model {
             loginName: 'string',
             mobile: 'string',
             personalOutboundNumberList: { 'type': 'array', 'itemType': ListUsersResponseBodyDataListPersonalOutboundNumberList },
+            primary: 'boolean',
             primaryAccount: 'boolean',
             ramId: 'number',
             roleId: 'string',
@@ -22576,6 +23210,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.ossFileKey)) {
             query["OssFileKey"] = request.ossFileKey;
         }
+        if (!tea_util_1.default.isUnset(request.usage)) {
+            query["Usage"] = request.usage;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });
@@ -23600,6 +24237,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -25015,12 +25655,18 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
         if (!tea_util_1.default.isUnset(request.pageSize)) {
             query["PageSize"] = request.pageSize;
         }
+        if (!tea_util_1.default.isUnset(request.skillGroupId)) {
+            query["SkillGroupId"] = request.skillGroupId;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -25061,6 +25707,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
@@ -25107,6 +25756,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
@@ -25214,6 +25866,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.interval)) {
             query["Interval"] = request.interval;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -25307,6 +25962,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.interval)) {
             query["Interval"] = request.interval;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.skillGroupId)) {
             query["SkillGroupId"] = request.skillGroupId;
         }
@@ -26189,6 +26847,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.searchPattern)) {
             query["SearchPattern"] = request.searchPattern;
         }
+        if (!tea_util_1.default.isUnset(request.skillGroupId)) {
+            query["SkillGroupId"] = request.skillGroupId;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });