@alicloud/ccc20200701 2.11.2 → 2.11.4

package/dist/client.js

@@ -1353,6 +1353,7 @@ class CreateAudioFileRequest extends $tea.Model {
             instanceId: 'InstanceId',
             name: 'Name',
             ossFileKey: 'OssFileKey',
+            usage: 'Usage',
         };
     }
     static types() {
@@ -1361,6 +1362,7 @@ class CreateAudioFileRequest extends $tea.Model {
             instanceId: 'string',
             name: 'string',
             ossFileKey: 'string',
+            usage: 'string',
         };
     }
 }
@@ -3397,6 +3399,7 @@ class GetHistoricalInstanceReportRequest extends $tea.Model {
         return {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             startTime: 'StartTime',
         };
     }
@@ -3404,6 +3407,7 @@ class GetHistoricalInstanceReportRequest extends $tea.Model {
         return {
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             startTime: 'number',
         };
     }
@@ -5264,6 +5268,8 @@ class ListAudioFilesRequest extends $tea.Model {
             instanceId: 'InstanceId',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
+            status: 'Status',
+            usage: 'Usage',
         };
     }
     static types() {
@@ -5271,6 +5277,8 @@ class ListAudioFilesRequest extends $tea.Model {
             instanceId: 'string',
             pageNumber: 'number',
             pageSize: 'number',
+            status: 'string',
+            usage: 'string',
         };
     }
 }
@@ -5326,6 +5334,7 @@ class ListBriefSkillGroupsRequest extends $tea.Model {
     static names() {
         return {
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             searchPattern: 'SearchPattern',
@@ -5334,6 +5343,7 @@ class ListBriefSkillGroupsRequest extends $tea.Model {
     static types() {
         return {
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
             searchPattern: 'string',
@@ -6067,6 +6077,7 @@ class ListDoNotCallNumbersResponseBody extends $tea.Model {
             data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -6076,6 +6087,7 @@ class ListDoNotCallNumbersResponseBody extends $tea.Model {
             data: ListDoNotCallNumbersResponseBodyData,
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -6109,8 +6121,10 @@ class ListHistoricalAgentReportRequest extends $tea.Model {
         return {
             agentIdList: 'AgentIdList',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
+            skillGroupId: 'SkillGroupId',
             startTime: 'StartTime',
             stopTime: 'StopTime',
         };
@@ -6119,8 +6133,10 @@ class ListHistoricalAgentReportRequest extends $tea.Model {
         return {
             agentIdList: 'string',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
+            skillGroupId: 'string',
             startTime: 'number',
             stopTime: 'number',
         };
@@ -6180,6 +6196,7 @@ class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
             agentIdList: 'AgentIdList',
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             skillGroupIdList: 'SkillGroupIdList',
@@ -6191,6 +6208,7 @@ class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
             agentIdList: 'string',
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
             skillGroupIdList: 'string',
@@ -6251,6 +6269,7 @@ class ListHistoricalSkillGroupReportRequest extends $tea.Model {
         return {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             skillGroupIdList: 'SkillGroupIdList',
@@ -6261,6 +6280,7 @@ class ListHistoricalSkillGroupReportRequest extends $tea.Model {
         return {
             endTime: 'number',
             instanceId: 'string',
+            mediaType: 'string',
             pageNumber: 'number',
             pageSize: 'number',
             skillGroupIdList: 'string',
@@ -6447,6 +6467,7 @@ class ListIntervalAgentReportRequest extends $tea.Model {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
             interval: 'Interval',
+            mediaType: 'MediaType',
             startTime: 'StartTime',
         };
     }
@@ -6456,6 +6477,7 @@ class ListIntervalAgentReportRequest extends $tea.Model {
             endTime: 'number',
             instanceId: 'string',
             interval: 'string',
+            mediaType: 'string',
             startTime: 'number',
         };
     }
@@ -6650,6 +6672,7 @@ class ListIntervalSkillGroupReportRequest extends $tea.Model {
             endTime: 'EndTime',
             instanceId: 'InstanceId',
             interval: 'Interval',
+            mediaType: 'MediaType',
             skillGroupId: 'SkillGroupId',
             startTime: 'StartTime',
         };
@@ -6659,6 +6682,7 @@ class ListIntervalSkillGroupReportRequest extends $tea.Model {
             endTime: 'number',
             instanceId: 'string',
             interval: 'string',
+            mediaType: 'string',
             skillGroupId: 'string',
             startTime: 'number',
         };
@@ -8287,6 +8311,7 @@ class ListUsersRequest extends $tea.Model {
             pageNumber: 'PageNumber',
             pageSize: 'PageSize',
             searchPattern: 'SearchPattern',
+            skillGroupId: 'SkillGroupId',
         };
     }
     static types() {
@@ -8295,6 +8320,7 @@ class ListUsersRequest extends $tea.Model {
             pageNumber: 'number',
             pageSize: 'number',
             searchPattern: 'string',
+            skillGroupId: 'string',
         };
     }
 }
@@ -8309,6 +8335,7 @@ class ListUsersResponseBody extends $tea.Model {
             data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -8318,6 +8345,7 @@ class ListUsersResponseBody extends $tea.Model {
             data: ListUsersResponseBodyData,
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -8504,6 +8532,7 @@ class ModifyAudioFileRequest extends $tea.Model {
             instanceId: 'InstanceId',
             name: 'Name',
             ossFileKey: 'OssFileKey',
+            usage: 'Usage',
         };
     }
     static types() {
@@ -8513,6 +8542,7 @@ class ModifyAudioFileRequest extends $tea.Model {
             instanceId: 'string',
             name: 'string',
             ossFileKey: 'string',
+            usage: 'string',
         };
     }
 }
@@ -8842,6 +8872,7 @@ class ModifySkillLevelsOfUserResponseBody extends $tea.Model {
     static names() {
         return {
             code: 'Code',
+            data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
             requestId: 'RequestId',
@@ -8850,6 +8881,7 @@ class ModifySkillLevelsOfUserResponseBody extends $tea.Model {
     static types() {
         return {
             code: 'string',
+            data: 'string',
             httpStatusCode: 'number',
             message: 'string',
             requestId: 'string',
@@ -8883,11 +8915,13 @@ class ModifyUserRequest extends $tea.Model {
     }
     static names() {
         return {
+            avatarUrl: 'AvatarUrl',
             displayId: 'DisplayId',
             displayName: 'DisplayName',
             force: 'Force',
             instanceId: 'InstanceId',
             mobile: 'Mobile',
+            nickname: 'Nickname',
             roleId: 'RoleId',
             userId: 'UserId',
             workMode: 'WorkMode',
@@ -8895,11 +8929,13 @@ class ModifyUserRequest extends $tea.Model {
     }
     static types() {
         return {
+            avatarUrl: 'string',
             displayId: 'string',
             displayName: 'string',
             force: 'boolean',
             instanceId: 'string',
             mobile: 'string',
+            nickname: 'string',
             roleId: 'string',
             userId: 'string',
             workMode: 'string',
@@ -8917,6 +8953,7 @@ class ModifyUserResponseBody extends $tea.Model {
             data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -8926,6 +8963,7 @@ class ModifyUserResponseBody extends $tea.Model {
             data: 'string',
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -10035,6 +10073,7 @@ class RemovePhoneNumbersResponseBody extends $tea.Model {
             data: 'Data',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -10044,6 +10083,7 @@ class RemovePhoneNumbersResponseBody extends $tea.Model {
             data: { 'type': 'array', 'itemType': 'string' },
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -10201,15 +10241,19 @@ class RemoveUsersRequest extends $tea.Model {
     }
     static names() {
         return {
+            filePath: 'FilePath',
             force: 'Force',
             instanceId: 'InstanceId',
+            notificationEmail: 'NotificationEmail',
             userIdList: 'UserIdList',
         };
     }
     static types() {
         return {
+            filePath: 'string',
             force: 'boolean',
             instanceId: 'string',
+            notificationEmail: 'string',
             userIdList: 'string',
         };
     }
@@ -11017,6 +11061,8 @@ class SignInGroupRequest extends $tea.Model {
     }
     static names() {
         return {
+            additivity: 'Additivity',
+            chatDeviceId: 'ChatDeviceId',
             deviceId: 'DeviceId',
             instanceId: 'InstanceId',
             signedSkillGroupIdList: 'SignedSkillGroupIdList',
@@ -11025,6 +11071,8 @@ class SignInGroupRequest extends $tea.Model {
     }
     static types() {
         return {
+            additivity: 'boolean',
+            chatDeviceId: 'string',
             deviceId: 'string',
             instanceId: 'string',
             signedSkillGroupIdList: 'string',
@@ -11926,6 +11974,7 @@ class UpdateConfigItemsResponseBody extends $tea.Model {
             code: 'Code',
             httpStatusCode: 'HttpStatusCode',
             message: 'Message',
+            params: 'Params',
             requestId: 'RequestId',
         };
     }
@@ -11934,6 +11983,7 @@ class UpdateConfigItemsResponseBody extends $tea.Model {
             code: 'string',
             httpStatusCode: 'number',
             message: 'string',
+            params: { 'type': 'array', 'itemType': 'string' },
             requestId: 'string',
         };
     }
@@ -13331,7 +13381,9 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'CasesAborted',
             casesConnected: 'CasesConnected',
             casesUncompleted: 'CasesUncompleted',
+            casesUncompletedAfterAttempt: 'CasesUncompletedAfterAttempt',
             casesUncompletedAfterAttempted: 'CasesUncompletedAfterAttempted',
+            completionRate: 'CompletionRate',
             maxAttemptCount: 'MaxAttemptCount',
             minAttemptInterval: 'MinAttemptInterval',
             name: 'Name',
@@ -13355,7 +13407,9 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'number',
             casesConnected: 'number',
             casesUncompleted: 'number',
+            casesUncompletedAfterAttempt: 'string',
             casesUncompletedAfterAttempted: 'number',
+            completionRate: 'number',
             maxAttemptCount: 'number',
             minAttemptInterval: 'number',
             name: 'string',
@@ -13547,7 +13601,9 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            abandonRate: 'AbandonRate',
             abandonedRate: 'AbandonedRate',
+            answerRate: 'AnswerRate',
             callsAbandoned: 'CallsAbandoned',
             callsConnected: 'CallsConnected',
             callsDialed: 'CallsDialed',
@@ -13557,7 +13613,9 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            abandonRate: 'number',
             abandonedRate: 'number',
+            answerRate: 'number',
             callsAbandoned: 'number',
             callsConnected: 'number',
             callsDialed: 'number',
@@ -13567,6 +13625,24 @@ class GetHistoricalCampaignReportResponseBodyData extends $tea.Model {
     }
 }
 exports.GetHistoricalCampaignReportResponseBodyData = GetHistoricalCampaignReportResponseBodyData;
+class GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList = GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList;
 class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -13574,11 +13650,14 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     static names() {
         return {
             abandonRate: 'AbandonRate',
+            accessChannelTypeDetailList: 'AccessChannelTypeDetailList',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInIVRTime: 'AverageAbandonedInIVRTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -13590,6 +13669,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'CallsAbandonedInVoiceNavigator',
             callsAttendedTransferred: 'CallsAttendedTransferred',
             callsBlindTransferred: 'CallsBlindTransferred',
+            callsCausedIVRException: 'CallsCausedIVRException',
             callsForwardToOutsideNumber: 'CallsForwardToOutsideNumber',
             callsHandled: 'CallsHandled',
             callsHold: 'CallsHold',
@@ -13600,6 +13680,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'CallsQueuingOverflow',
             callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
+            callsToVoicemail: 'CallsToVoicemail',
             callsVoicemail: 'CallsVoicemail',
             handleRate: 'HandleRate',
             maxAbandonTime: 'MaxAbandonTime',
@@ -13615,12 +13696,17 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             serviceLevel20: 'ServiceLevel20',
+            serviceLevel30: 'ServiceLevel30',
             totalAbandonTime: 'TotalAbandonTime',
             totalAbandonedInIVRTime: 'TotalAbandonedInIVRTime',
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -13630,11 +13716,14 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     static types() {
         return {
             abandonRate: 'number',
+            accessChannelTypeDetailList: { 'type': 'array', 'itemType': GetHistoricalInstanceReportResponseBodyDataInboundAccessChannelTypeDetailList },
             averageAbandonTime: 'number',
             averageAbandonedInIVRTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -13646,6 +13735,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'number',
             callsAttendedTransferred: 'number',
             callsBlindTransferred: 'number',
+            callsCausedIVRException: 'number',
             callsForwardToOutsideNumber: 'number',
             callsHandled: 'number',
             callsHold: 'number',
@@ -13656,6 +13746,7 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'number',
             callsQueuingTimeout: 'number',
             callsRinged: 'number',
+            callsToVoicemail: 'number',
             callsVoicemail: 'number',
             handleRate: 'number',
             maxAbandonTime: 'number',
@@ -13671,12 +13762,17 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             serviceLevel20: 'number',
+            serviceLevel30: 'number',
             totalAbandonTime: 'number',
             totalAbandonedInIVRTime: 'number',
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -13685,6 +13781,24 @@ class GetHistoricalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
 }
 exports.GetHistoricalInstanceReportResponseBodyDataInbound = GetHistoricalInstanceReportResponseBodyDataInbound;
+class GetHistoricalInstanceReportResponseBodyDataInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+        };
+    }
+    static types() {
+        return {
+            callsAnswered: 'number',
+            callsDialed: 'number',
+        };
+    }
+}
+exports.GetHistoricalInstanceReportResponseBodyDataInternal = GetHistoricalInstanceReportResponseBodyDataInternal;
 class GetHistoricalInstanceReportResponseBodyDataOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -13764,6 +13878,7 @@ class GetHistoricalInstanceReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'AverageWorkTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
+            maxLoggedInAgents: 'MaxLoggedInAgents',
             maxReadyTime: 'MaxReadyTime',
             maxTalkTime: 'MaxTalkTime',
             maxWorkTime: 'MaxWorkTime',
@@ -13790,6 +13905,7 @@ class GetHistoricalInstanceReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
+            maxLoggedInAgents: 'number',
             maxReadyTime: 'number',
             maxTalkTime: 'number',
             maxWorkTime: 'number',
@@ -13816,6 +13932,7 @@ class GetHistoricalInstanceReportResponseBodyData extends $tea.Model {
     static names() {
         return {
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
         };
@@ -13823,6 +13940,7 @@ class GetHistoricalInstanceReportResponseBodyData extends $tea.Model {
     static types() {
         return {
             inbound: GetHistoricalInstanceReportResponseBodyDataInbound,
+            internal: GetHistoricalInstanceReportResponseBodyDataInternal,
             outbound: GetHistoricalInstanceReportResponseBodyDataOutbound,
             overall: GetHistoricalInstanceReportResponseBodyDataOverall,
         };
@@ -15399,22 +15517,28 @@ class ListAudioFilesResponseBodyDataList extends $tea.Model {
         return {
             audioFileName: 'AudioFileName',
             audioResourceId: 'AudioResourceId',
+            auditResult: 'AuditResult',
             createdTime: 'CreatedTime',
             instanceId: 'InstanceId',
             name: 'Name',
             ossFileKey: 'OssFileKey',
+            status: 'Status',
             updatedTime: 'UpdatedTime',
+            usage: 'Usage',
         };
     }
     static types() {
         return {
             audioFileName: 'string',
             audioResourceId: 'string',
+            auditResult: 'string',
             createdTime: 'string',
             instanceId: 'string',
             name: 'string',
             ossFileKey: 'string',
+            status: 'string',
             updatedTime: 'string',
+            usage: 'string',
         };
     }
 }
@@ -15450,6 +15574,7 @@ class ListBriefSkillGroupsResponseBodyDataList extends $tea.Model {
             description: 'Description',
             displayName: 'DisplayName',
             instanceId: 'InstanceId',
+            mediaType: 'MediaType',
             phoneNumberCount: 'PhoneNumberCount',
             skillGroupId: 'SkillGroupId',
             skillGroupName: 'SkillGroupName',
@@ -15461,6 +15586,7 @@ class ListBriefSkillGroupsResponseBodyDataList extends $tea.Model {
             description: 'string',
             displayName: 'string',
             instanceId: 'string',
+            mediaType: 'string',
             phoneNumberCount: 'number',
             skillGroupId: 'string',
             skillGroupName: 'string',
@@ -15642,23 +15768,39 @@ class ListCampaignTrendingReportResponseBodyData extends $tea.Model {
     static names() {
         return {
             breakAgents: 'BreakAgents',
+            breakingAgents: 'BreakingAgents',
             concurrency: 'Concurrency',
             datetime: 'Datetime',
             loggedInAgents: 'LoggedInAgents',
+            outboundScenarioBreakingAgents: 'OutboundScenarioBreakingAgents',
+            outboundScenarioReadyAgents: 'OutboundScenarioReadyAgents',
+            outboundScenarioTalkingAgents: 'OutboundScenarioTalkingAgents',
+            outboundScenarioWorkingAgents: 'OutboundScenarioWorkingAgents',
             readyAgents: 'ReadyAgents',
+            statsTime: 'StatsTime',
             talkAgents: 'TalkAgents',
+            talkingAgents: 'TalkingAgents',
             workAgents: 'WorkAgents',
+            workingAgents: 'WorkingAgents',
         };
     }
     static types() {
         return {
             breakAgents: 'number',
+            breakingAgents: 'number',
             concurrency: 'number',
             datetime: 'number',
             loggedInAgents: 'number',
+            outboundScenarioBreakingAgents: 'number',
+            outboundScenarioReadyAgents: 'number',
+            outboundScenarioTalkingAgents: 'number',
+            outboundScenarioWorkingAgents: 'number',
             readyAgents: 'number',
+            statsTime: 'number',
             talkAgents: 'number',
+            talkingAgents: 'number',
             workAgents: 'number',
+            workingAgents: 'number',
         };
     }
 }
@@ -15675,6 +15817,7 @@ class ListCampaignsResponseBodyDataList extends $tea.Model {
             casesAborted: 'CasesAborted',
             casesConnected: 'CasesConnected',
             casesUncompleted: 'CasesUncompleted',
+            completionRate: 'CompletionRate',
             maxAttemptCount: 'MaxAttemptCount',
             minAttemptInterval: 'MinAttemptInterval',
             name: 'Name',
@@ -15697,6 +15840,7 @@ class ListCampaignsResponseBodyDataList extends $tea.Model {
             casesAborted: 'number',
             casesConnected: 'number',
             casesUncompleted: 'number',
+            completionRate: 'number',
             maxAttemptCount: 'number',
             minAttemptInterval: 'number',
             name: 'string',
@@ -15741,6 +15885,7 @@ class ListCasesResponseBodyDataList extends $tea.Model {
     }
     static names() {
         return {
+            abandonPhase: 'AbandonPhase',
             abandonType: 'AbandonType',
             attemptCount: 'AttemptCount',
             caseId: 'CaseId',
@@ -15752,6 +15897,7 @@ class ListCasesResponseBodyDataList extends $tea.Model {
     }
     static types() {
         return {
+            abandonPhase: 'string',
             abandonType: 'string',
             attemptCount: 'number',
             caseId: 'string',
@@ -15972,6 +16118,7 @@ class ListDoNotCallNumbersResponseBodyDataList extends $tea.Model {
     static names() {
         return {
             createTime: 'CreateTime',
+            createdTime: 'CreatedTime',
             creator: 'Creator',
             number: 'Number',
             remark: 'Remark',
@@ -15981,6 +16128,7 @@ class ListDoNotCallNumbersResponseBodyDataList extends $tea.Model {
     static types() {
         return {
             createTime: 'number',
+            createdTime: 'number',
             creator: 'string',
             number: 'string',
             remark: 'string',
@@ -16011,13 +16159,80 @@ class ListDoNotCallNumbersResponseBodyData extends $tea.Model {
     }
 }
 exports.ListDoNotCallNumbersResponseBodyData = ListDoNotCallNumbersResponseBodyData;
+class ListHistoricalAgentReportResponseBodyDataListBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'string',
+            answerRate: 'string',
+            averageCustomerRingTime: 'string',
+            averageRingTime: 'string',
+            averageTalkTime: 'string',
+            callsAgentHandled: 'string',
+            callsAnswered: 'string',
+            callsCustomerAnswered: 'string',
+            callsDialed: 'string',
+            customerAnswerRate: 'string',
+            maxCustomerRingTime: 'string',
+            maxRingTime: 'string',
+            maxTalkTime: 'string',
+            totalCustomerRingTime: 'string',
+            totalRingTime: 'string',
+            totalTalkTime: 'string',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListBack2Back = ListHistoricalAgentReportResponseBodyDataListBack2Back;
+class ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails = ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails;
 class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -16038,7 +16253,11 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -16046,7 +16265,10 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     }
     static types() {
         return {
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails },
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -16067,7 +16289,11 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'string',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -16075,6 +16301,36 @@ class ListHistoricalAgentReportResponseBodyDataListInbound extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentReportResponseBodyDataListInbound = ListHistoricalAgentReportResponseBodyDataListInbound;
+class ListHistoricalAgentReportResponseBodyDataListInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalked: 'CallsTalked',
+            maxTalkTime: 'MaxTalkTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalked: 'number',
+            maxTalkTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListInternal = ListHistoricalAgentReportResponseBodyDataListInternal;
 class ListHistoricalAgentReportResponseBodyDataListOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16193,9 +16449,13 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
             totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
             totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
             totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -16227,9 +16487,13 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'number',
             totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
             totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteLoggedInTime: 'number',
             totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -16247,8 +16511,10 @@ class ListHistoricalAgentReportResponseBodyDataList extends $tea.Model {
         return {
             agentId: 'AgentId',
             agentName: 'AgentName',
+            back2Back: 'Back2Back',
             displayId: 'DisplayId',
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
             skillGroupIds: 'SkillGroupIds',
@@ -16259,8 +16525,10 @@ class ListHistoricalAgentReportResponseBodyDataList extends $tea.Model {
         return {
             agentId: 'string',
             agentName: 'string',
+            back2Back: ListHistoricalAgentReportResponseBodyDataListBack2Back,
             displayId: 'string',
             inbound: ListHistoricalAgentReportResponseBodyDataListInbound,
+            internal: ListHistoricalAgentReportResponseBodyDataListInternal,
             outbound: ListHistoricalAgentReportResponseBodyDataListOutbound,
             overall: ListHistoricalAgentReportResponseBodyDataListOverall,
             skillGroupIds: 'string',
@@ -16298,13 +16566,17 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $
     static names() {
         return {
             agentAnswerRate: 'AgentAnswerRate',
+            agentHandleRate: 'AgentHandleRate',
             answerRate: 'AnswerRate',
             averageCustomerRingTime: 'AverageCustomerRingTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
             callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
             callsCustomerHandled: 'CallsCustomerHandled',
             callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
             customerHandleRate: 'CustomerHandleRate',
             maxCustomerRingTime: 'MaxCustomerRingTime',
             maxRingTime: 'MaxRingTime',
@@ -16317,13 +16589,17 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $
     static types() {
         return {
             agentAnswerRate: 'number',
+            agentHandleRate: 'number',
             answerRate: 'number',
             averageCustomerRingTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
+            callsAgentHandled: 'number',
             callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
             callsCustomerHandled: 'number',
             callsDialed: 'number',
+            customerAnswerRate: 'number',
             customerHandleRate: 'number',
             maxCustomerRingTime: 'number',
             maxRingTime: 'number',
@@ -16341,7 +16617,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
     }
     static names() {
         return {
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -16363,6 +16641,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -16370,7 +16651,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
     }
     static types() {
         return {
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -16392,6 +16675,9 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $te
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -16411,6 +16697,7 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $t
             callsHandled: 'CallsHandled',
             callsOffered: 'CallsOffered',
             callsTalk: 'CallsTalk',
+            callsTalked: 'CallsTalked',
             maxTalkTime: 'MaxTalkTime',
             totalTalkTime: 'TotalTalkTime',
         };
@@ -16423,6 +16710,7 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $t
             callsHandled: 'number',
             callsOffered: 'number',
             callsTalk: 'number',
+            callsTalked: 'number',
             maxTalkTime: 'number',
             totalTalkTime: 'number',
         };
@@ -16547,6 +16835,10 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $te
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLggedInTime: 'TotalOffSiteLggedInTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -16578,6 +16870,10 @@ class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $te
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLggedInTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
+            totalOnSiteLoggedInTime: 'string',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -16643,6 +16939,68 @@ class ListHistoricalAgentSkillGroupReportResponseBodyData extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentSkillGroupReportResponseBodyData = ListHistoricalAgentSkillGroupReportResponseBodyData;
+class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListBack2Back = ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
+class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails = ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails;
 class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16650,10 +17008,13 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
     static names() {
         return {
             abandonRate: 'AbandonRate',
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -16670,6 +17031,9 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsOffered: 'CallsOffered',
             callsOverflow: 'CallsOverflow',
             callsQueued: 'CallsQueued',
+            callsQueuingFailed: 'CallsQueuingFailed',
+            callsQueuingOverflow: 'CallsQueuingOverflow',
+            callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
             callsTimeout: 'CallsTimeout',
             handleRate: 'HandleRate',
@@ -16685,11 +17049,16 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             serviceLevel20: 'ServiceLevel20',
+            serviceLevel30: 'ServiceLevel30',
             totalAbandonTime: 'TotalAbandonTime',
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -16699,10 +17068,13 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
     static types() {
         return {
             abandonRate: 'number',
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails },
             averageAbandonTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -16719,6 +17091,9 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsOffered: 'number',
             callsOverflow: 'number',
             callsQueued: 'number',
+            callsQueuingFailed: 'number',
+            callsQueuingOverflow: 'number',
+            callsQueuingTimeout: 'number',
             callsRinged: 'number',
             callsTimeout: 'number',
             handleRate: 'number',
@@ -16734,11 +17109,16 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             serviceLevel20: 'number',
+            serviceLevel30: 'number',
             totalAbandonTime: 'number',
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -16817,6 +17197,26 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Mo
     }
 }
 exports.ListHistoricalSkillGroupReportResponseBodyDataListOutbound = ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
+class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList = ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList;
 class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
     constructor(map) {
         super(map);
@@ -16828,6 +17228,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Mod
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
             maxReadyTime: 'MaxReadyTime',
@@ -16854,6 +17255,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Mod
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList },
             maxBreakTime: 'number',
             maxHoldTime: 'number',
             maxReadyTime: 'number',
@@ -16881,6 +17283,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
             outbound: 'Outbound',
             overall: 'Overall',
@@ -16890,6 +17293,7 @@ class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back,
             inbound: ListHistoricalSkillGroupReportResponseBodyDataListInbound,
             outbound: ListHistoricalSkillGroupReportResponseBodyDataListOutbound,
             overall: ListHistoricalSkillGroupReportResponseBodyDataListOverall,
@@ -17175,18 +17579,85 @@ class ListInstancesOfUserResponseBodyData extends $tea.Model {
     }
 }
 exports.ListInstancesOfUserResponseBodyData = ListInstancesOfUserResponseBodyData;
-class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+class ListIntervalAgentReportResponseBodyDataBack2Back extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            averageHoldTime: 'AverageHoldTime',
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
-            averageWorkTime: 'AverageWorkTime',
-            callsAttendedTransferIn: 'CallsAttendedTransferIn',
-            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAgentHandled: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataBack2Back = ListIntervalAgentReportResponseBodyDataBack2Back;
+class ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelType: 'AccessChannelType',
+            callsOffered: 'CallsOffered',
+        };
+    }
+    static types() {
+        return {
+            accessChannelType: 'string',
+            callsOffered: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails = ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails;
+class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            accessChannelTypeDetails: 'AccessChannelTypeDetails',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
             callsBlindTransferIn: 'CallsBlindTransferIn',
             callsBlindTransferOut: 'CallsBlindTransferOut',
             callsHandled: 'CallsHandled',
@@ -17202,7 +17673,11 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel15: 'ServiceLevel15',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -17210,7 +17685,10 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
     }
     static types() {
         return {
+            accessChannelTypeDetails: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataInboundAccessChannelTypeDetails },
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -17231,7 +17709,11 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
+            serviceLevel15: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -17239,6 +17721,32 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
     }
 }
 exports.ListIntervalAgentReportResponseBodyDataInbound = ListIntervalAgentReportResponseBodyDataInbound;
+class ListIntervalAgentReportResponseBodyDataInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalked: 'CallsTalked',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalked: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataInternal = ListIntervalAgentReportResponseBodyDataInternal;
 class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -17342,6 +17850,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'AverageWorkTime',
             breakCodeDetailList: 'BreakCodeDetailList',
             firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
             lastCheckoutTime: 'LastCheckoutTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
@@ -17357,9 +17866,13 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
             totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
             totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
             totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -17376,6 +17889,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageWorkTime: 'number',
             breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList },
             firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
             lastCheckoutTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
@@ -17391,9 +17905,13 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'number',
             totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneLoggedInTime: 'number',
             totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteLoggedInTime: 'number',
             totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -17409,7 +17927,9 @@ class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
             statsTime: 'StatsTime',
@@ -17417,7 +17937,9 @@ class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListIntervalAgentReportResponseBodyDataBack2Back,
             inbound: ListIntervalAgentReportResponseBodyDataInbound,
+            internal: ListIntervalAgentReportResponseBodyDataInternal,
             outbound: ListIntervalAgentReportResponseBodyDataOutbound,
             overall: ListIntervalAgentReportResponseBodyDataOverall,
             statsTime: 'number',
@@ -17432,13 +17954,17 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Mo
     static names() {
         return {
             agentAnswerRate: 'AgentAnswerRate',
+            agentHandleRate: 'AgentHandleRate',
             answerRate: 'AnswerRate',
             averageCustomerRingTime: 'AverageCustomerRingTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
             callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
             callsCustomerHandled: 'CallsCustomerHandled',
             callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
             customerHandleRate: 'CustomerHandleRate',
             maxCustomerRingTime: 'MaxCustomerRingTime',
             maxRingTime: 'MaxRingTime',
@@ -17451,13 +17977,17 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Mo
     static types() {
         return {
             agentAnswerRate: 'number',
+            agentHandleRate: 'number',
             answerRate: 'number',
             averageCustomerRingTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
+            callsAgentHandled: 'number',
             callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
             callsCustomerHandled: 'number',
             callsDialed: 'number',
+            customerAnswerRate: 'number',
             customerHandleRate: 'number',
             maxCustomerRingTime: 'number',
             maxRingTime: 'number',
@@ -17475,7 +18005,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
     }
     static names() {
         return {
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
@@ -17497,6 +18029,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -17504,7 +18039,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
     }
     static types() {
         return {
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
@@ -17526,6 +18063,9 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Mode
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -17545,6 +18085,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Mod
             callsHandled: 'CallsHandled',
             callsOffered: 'CallsOffered',
             callsTalk: 'CallsTalk',
+            callsTalked: 'CallsTalked',
             maxTalkTime: 'MaxTalkTime',
             totalTalkTime: 'TotalTalkTime',
         };
@@ -17557,6 +18098,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Mod
             callsHandled: 'number',
             callsOffered: 'number',
             callsTalk: 'number',
+            callsTalked: 'number',
             maxTalkTime: 'number',
             totalTalkTime: 'number',
         };
@@ -17666,6 +18208,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             averageWorkTime: 'AverageWorkTime',
             breakCodeDetailList: 'BreakCodeDetailList',
             firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
             lastCheckoutTime: 'LastCheckoutTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
@@ -17681,6 +18224,10 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteLoggedInTime: 'TotalOffSiteLoggedInTime',
+            totalOfficePhoneLoggedInTime: 'TotalOfficePhoneLoggedInTime',
+            totalOnSiteLoggedInTime: 'TotalOnSiteLoggedInTime',
+            totalOutboundScenarioLoggedInTime: 'TotalOutboundScenarioLoggedInTime',
             totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
             totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
@@ -17697,6 +18244,7 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             averageWorkTime: 'number',
             breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
             firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
             lastCheckoutTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
@@ -17712,6 +18260,10 @@ class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Mode
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteLoggedInTime: 'string',
+            totalOfficePhoneLoggedInTime: 'string',
+            totalOnSiteLoggedInTime: 'string',
+            totalOutboundScenarioLoggedInTime: 'number',
             totalOutboundScenarioReadyTime: 'number',
             totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
@@ -17753,12 +18305,15 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
     static names() {
         return {
+            abandonRate: 'AbandonRate',
             abandonedRate: 'AbandonedRate',
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInIVRTime: 'AverageAbandonedInIVRTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -17770,6 +18325,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'CallsAbandonedInVoiceNavigator',
             callsAttendedTransferred: 'CallsAttendedTransferred',
             callsBlindTransferred: 'CallsBlindTransferred',
+            callsCausedIVRException: 'CallsCausedIVRException',
             callsForwardToOutsideNumber: 'CallsForwardToOutsideNumber',
             callsHandled: 'CallsHandled',
             callsHold: 'CallsHold',
@@ -17780,6 +18336,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'CallsQueuingOverflow',
             callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
+            callsToVoicemail: 'CallsToVoicemail',
             callsVoicemail: 'CallsVoicemail',
             handleRate: 'HandleRate',
             maxAbandonTime: 'MaxAbandonTime',
@@ -17801,6 +18358,9 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -17809,12 +18369,15 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     }
     static types() {
         return {
+            abandonRate: 'number',
             abandonedRate: 'number',
             averageAbandonTime: 'number',
             averageAbandonedInIVRTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -17826,6 +18389,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsAbandonedInVoiceNavigator: 'number',
             callsAttendedTransferred: 'number',
             callsBlindTransferred: 'number',
+            callsCausedIVRException: 'number',
             callsForwardToOutsideNumber: 'number',
             callsHandled: 'number',
             callsHold: 'number',
@@ -17836,6 +18400,7 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             callsQueuingOverflow: 'number',
             callsQueuingTimeout: 'number',
             callsRinged: 'number',
+            callsToVoicemail: 'number',
             callsVoicemail: 'number',
             handleRate: 'number',
             maxAbandonTime: 'number',
@@ -17857,6 +18422,9 @@ class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -18011,6 +18579,52 @@ class ListIntervalInstanceReportResponseBodyData extends $tea.Model {
     }
 }
 exports.ListIntervalInstanceReportResponseBodyData = ListIntervalInstanceReportResponseBodyData;
+class ListIntervalSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentHandleRate: 'AgentHandleRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAgentHandled: 'CallsAgentHandled',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerAnswered: 'CallsCustomerAnswered',
+            callsDialed: 'CallsDialed',
+            customerAnswerRate: 'CustomerAnswerRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentHandleRate: 'number',
+            answerRate: 'string',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'string',
+            callsAgentHandled: 'number',
+            callsAnswered: 'number',
+            callsCustomerAnswered: 'number',
+            callsDialed: 'number',
+            customerAnswerRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'string',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalSkillGroupReportResponseBodyDataBack2Back = ListIntervalSkillGroupReportResponseBodyDataBack2Back;
 class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -18021,7 +18635,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             averageAbandonTime: 'AverageAbandonTime',
             averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
             averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageFirstResponseTime: 'AverageFirstResponseTime',
             averageHoldTime: 'AverageHoldTime',
+            averageResponseTime: 'AverageResponseTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
             averageWaitTime: 'AverageWaitTime',
@@ -18038,6 +18654,8 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             callsOffered: 'CallsOffered',
             callsOverflow: 'CallsOverflow',
             callsQueued: 'CallsQueued',
+            callsQueuingOverflow: 'CallsQueuingOverflow',
+            callsQueuingTimeout: 'CallsQueuingTimeout',
             callsRinged: 'CallsRinged',
             callsTimeout: 'CallsTimeout',
             handleRate: 'HandleRate',
@@ -18058,6 +18676,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
             totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
+            totalMessagesSent: 'TotalMessagesSent',
+            totalMessagesSentByAgent: 'TotalMessagesSentByAgent',
+            totalMessagesSentByCustomer: 'TotalMessagesSentByCustomer',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
             totalWaitTime: 'TotalWaitTime',
@@ -18070,7 +18691,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             averageAbandonTime: 'number',
             averageAbandonedInQueueTime: 'number',
             averageAbandonedInRingTime: 'number',
+            averageFirstResponseTime: 'number',
             averageHoldTime: 'number',
+            averageResponseTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
             averageWaitTime: 'number',
@@ -18087,6 +18710,8 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             callsOffered: 'number',
             callsOverflow: 'number',
             callsQueued: 'number',
+            callsQueuingOverflow: 'number',
+            callsQueuingTimeout: 'number',
             callsRinged: 'number',
             callsTimeout: 'number',
             handleRate: 'number',
@@ -18107,6 +18732,9 @@ class ListIntervalSkillGroupReportResponseBodyDataInbound extends $tea.Model {
             totalAbandonedInQueueTime: 'number',
             totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
+            totalMessagesSent: 'number',
+            totalMessagesSentByAgent: 'number',
+            totalMessagesSentByCustomer: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
             totalWaitTime: 'number',
@@ -18185,6 +18813,26 @@ class ListIntervalSkillGroupReportResponseBodyDataOutbound extends $tea.Model {
     }
 }
 exports.ListIntervalSkillGroupReportResponseBodyDataOutbound = ListIntervalSkillGroupReportResponseBodyDataOutbound;
+class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList = ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList;
 class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
     constructor(map) {
         super(map);
@@ -18196,6 +18844,7 @@ class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
             maxReadyTime: 'MaxReadyTime',
@@ -18222,6 +18871,7 @@ class ListIntervalSkillGroupReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
             maxBreakTime: 'number',
             maxHoldTime: 'number',
             maxReadyTime: 'number',
@@ -18249,6 +18899,7 @@ class ListIntervalSkillGroupReportResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
             outbound: 'Outbound',
             overall: 'Overall',
@@ -18257,6 +18908,7 @@ class ListIntervalSkillGroupReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
+            back2Back: ListIntervalSkillGroupReportResponseBodyDataBack2Back,
             inbound: ListIntervalSkillGroupReportResponseBodyDataInbound,
             outbound: ListIntervalSkillGroupReportResponseBodyDataOutbound,
             overall: ListIntervalSkillGroupReportResponseBodyDataOverall,
@@ -19057,12 +19709,31 @@ class ListRealtimeAgentStatesResponseBodyData extends $tea.Model {
     }
 }
 exports.ListRealtimeAgentStatesResponseBodyData = ListRealtimeAgentStatesResponseBodyData;
+class ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+        };
+    }
+}
+exports.ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList = ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList;
 class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            breakCodeDetailList: 'BreakCodeDetailList',
             breakingAgents: 'BreakingAgents',
             instanceId: 'InstanceId',
             loggedInAgents: 'LoggedInAgents',
@@ -19072,12 +19743,14 @@ class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
             skillGroupId: 'SkillGroupId',
             skillGroupName: 'SkillGroupName',
             talkingAgents: 'TalkingAgents',
+            totalAgents: 'TotalAgents',
             waitingCalls: 'WaitingCalls',
             workingAgents: 'WorkingAgents',
         };
     }
     static types() {
         return {
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListRealtimeSkillGroupStatesResponseBodyDataListBreakCodeDetailList },
             breakingAgents: 'number',
             instanceId: 'string',
             loggedInAgents: 'number',
@@ -19087,6 +19760,7 @@ class ListRealtimeSkillGroupStatesResponseBodyDataList extends $tea.Model {
             skillGroupId: 'string',
             skillGroupName: 'string',
             talkingAgents: 'number',
+            totalAgents: 'number',
             waitingCalls: 'number',
             workingAgents: 'number',
         };
@@ -19729,6 +20403,7 @@ class ListUsersResponseBodyDataList extends $tea.Model {
             loginName: 'LoginName',
             mobile: 'Mobile',
             personalOutboundNumberList: 'PersonalOutboundNumberList',
+            primary: 'Primary',
             primaryAccount: 'PrimaryAccount',
             ramId: 'RamId',
             roleId: 'RoleId',
@@ -19750,6 +20425,7 @@ class ListUsersResponseBodyDataList extends $tea.Model {
             loginName: 'string',
             mobile: 'string',
             personalOutboundNumberList: { 'type': 'array', 'itemType': ListUsersResponseBodyDataListPersonalOutboundNumberList },
+            primary: 'boolean',
             primaryAccount: 'boolean',
             ramId: 'number',
             roleId: 'string',
@@ -20319,6 +20995,78 @@ class PollUserStatusResponseBodyDataCallContext extends $tea.Model {
     }
 }
 exports.PollUserStatusResponseBodyDataCallContext = PollUserStatusResponseBodyDataCallContext;
+class PollUserStatusResponseBodyDataChatContextsMembers extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            index: 'Index',
+            releaseInitiator: 'ReleaseInitiator',
+            releaseReason: 'ReleaseReason',
+            skillGroupId: 'SkillGroupId',
+            status: 'Status',
+            userId: 'UserId',
+            userType: 'UserType',
+        };
+    }
+    static types() {
+        return {
+            index: 'number',
+            releaseInitiator: 'string',
+            releaseReason: 'string',
+            skillGroupId: 'string',
+            status: 'string',
+            userId: 'string',
+            userType: 'string',
+        };
+    }
+}
+exports.PollUserStatusResponseBodyDataChatContextsMembers = PollUserStatusResponseBodyDataChatContextsMembers;
+class PollUserStatusResponseBodyDataChatContexts extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            callVariables: 'CallVariables',
+            chatType: 'ChatType',
+            instanceId: 'InstanceId',
+            jobId: 'JobId',
+            members: 'Members',
+        };
+    }
+    static types() {
+        return {
+            callVariables: 'string',
+            chatType: 'string',
+            instanceId: 'string',
+            jobId: 'string',
+            members: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataChatContextsMembers },
+        };
+    }
+}
+exports.PollUserStatusResponseBodyDataChatContexts = PollUserStatusResponseBodyDataChatContexts;
+class PollUserStatusResponseBodyDataUserContextParallelJobList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            jobId: 'JobId',
+            status: 'Status',
+            timestamp: 'Timestamp',
+        };
+    }
+    static types() {
+        return {
+            jobId: 'string',
+            status: 'string',
+            timestamp: 'number',
+        };
+    }
+}
+exports.PollUserStatusResponseBodyDataUserContextParallelJobList = PollUserStatusResponseBodyDataUserContextParallelJobList;
 class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
     constructor(map) {
         super(map);
@@ -20333,6 +21081,7 @@ class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
             jobId: 'JobId',
             mobile: 'Mobile',
             outboundScenario: 'OutboundScenario',
+            parallelJobList: 'ParallelJobList',
             reserved: 'Reserved',
             signedSkillGroupIdList: 'SignedSkillGroupIdList',
             userId: 'UserId',
@@ -20350,6 +21099,7 @@ class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
             jobId: 'string',
             mobile: 'string',
             outboundScenario: 'boolean',
+            parallelJobList: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataUserContextParallelJobList },
             reserved: 'number',
             signedSkillGroupIdList: { 'type': 'array', 'itemType': 'string' },
             userId: 'string',
@@ -20366,6 +21116,7 @@ class PollUserStatusResponseBodyData extends $tea.Model {
     static names() {
         return {
             callContext: 'CallContext',
+            chatContexts: 'ChatContexts',
             contextId: 'ContextId',
             userContext: 'UserContext',
         };
@@ -20373,6 +21124,7 @@ class PollUserStatusResponseBodyData extends $tea.Model {
     static types() {
         return {
             callContext: PollUserStatusResponseBodyDataCallContext,
+            chatContexts: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataChatContexts },
             contextId: 'number',
             userContext: PollUserStatusResponseBodyDataUserContext,
         };
@@ -20958,6 +21710,7 @@ class SignInGroupResponseBodyData extends $tea.Model {
     static names() {
         return {
             breakCode: 'BreakCode',
+            chatDeviceId: 'ChatDeviceId',
             deviceId: 'DeviceId',
             extension: 'Extension',
             instanceId: 'InstanceId',
@@ -20972,6 +21725,7 @@ class SignInGroupResponseBodyData extends $tea.Model {
     static types() {
         return {
             breakCode: 'string',
+            chatDeviceId: 'string',
             deviceId: 'string',
             extension: 'string',
             instanceId: 'string',
@@ -22048,6 +22802,14 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.appendCasesWithOptions(request, runtime);
     }
+    /**
+      * @deprecated : AssignUsers is deprecated, please use CCC::2020-07-01::ImportRamUsers instead.
+      *
+      * @param request AssignUsersRequest
+      * @param runtime runtime options for this request RuntimeOptions
+      * @return AssignUsersResponse
+     */
+    // Deprecated
     async assignUsersWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -22082,6 +22844,13 @@ class Client extends openapi_client_1.default {
         });
         return $tea.cast(await this.callApi(params, req, runtime), new AssignUsersResponse({}));
     }
+    /**
+      * @deprecated : AssignUsers is deprecated, please use CCC::2020-07-01::ImportRamUsers instead.
+      *
+      * @param request AssignUsersRequest
+      * @return AssignUsersResponse
+     */
+    // Deprecated
     async assignUsers(request) {
         let runtime = new $Util.RuntimeOptions({});
         return await this.assignUsersWithOptions(request, runtime);
@@ -22441,6 +23210,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.ossFileKey)) {
             query["OssFileKey"] = request.ossFileKey;
         }
+        if (!tea_util_1.default.isUnset(request.usage)) {
+            query["Usage"] = request.usage;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });
@@ -22980,6 +23752,14 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.endConferenceWithOptions(request, runtime);
     }
+    /**
+      * @deprecated : ExportCustomCallTagging is deprecated, please use CCC::2020-07-01::ExportCustomCallTaggings instead.
+      *
+      * @param request ExportCustomCallTaggingRequest
+      * @param runtime runtime options for this request RuntimeOptions
+      * @return ExportCustomCallTaggingResponse
+     */
+    // Deprecated
     async exportCustomCallTaggingWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -23002,6 +23782,13 @@ class Client extends openapi_client_1.default {
         });
         return $tea.cast(await this.callApi(params, req, runtime), new ExportCustomCallTaggingResponse({}));
     }
+    /**
+      * @deprecated : ExportCustomCallTagging is deprecated, please use CCC::2020-07-01::ExportCustomCallTaggings instead.
+      *
+      * @param request ExportCustomCallTaggingRequest
+      * @return ExportCustomCallTaggingResponse
+     */
+    // Deprecated
     async exportCustomCallTagging(request) {
         let runtime = new $Util.RuntimeOptions({});
         return await this.exportCustomCallTaggingWithOptions(request, runtime);
@@ -23450,6 +24237,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -23969,6 +24759,14 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.importAdminsWithOptions(request, runtime);
     }
+    /**
+      * @deprecated : ImportCustomCallTagging is deprecated, please use CCC::2020-07-01::ImportCustomCallTaggings instead.
+      *
+      * @param request ImportCustomCallTaggingRequest
+      * @param runtime runtime options for this request RuntimeOptions
+      * @return ImportCustomCallTaggingResponse
+     */
+    // Deprecated
     async importCustomCallTaggingWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -23994,6 +24792,13 @@ class Client extends openapi_client_1.default {
         });
         return $tea.cast(await this.callApi(params, req, runtime), new ImportCustomCallTaggingResponse({}));
     }
+    /**
+      * @deprecated : ImportCustomCallTagging is deprecated, please use CCC::2020-07-01::ImportCustomCallTaggings instead.
+      *
+      * @param request ImportCustomCallTaggingRequest
+      * @return ImportCustomCallTaggingResponse
+     */
+    // Deprecated
     async importCustomCallTagging(request) {
         let runtime = new $Util.RuntimeOptions({});
         return await this.importCustomCallTaggingWithOptions(request, runtime);
@@ -24352,6 +25157,12 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.pageSize)) {
             query["PageSize"] = request.pageSize;
         }
+        if (!tea_util_1.default.isUnset(request.status)) {
+            query["Status"] = request.status;
+        }
+        if (!tea_util_1.default.isUnset(request.usage)) {
+            query["Usage"] = request.usage;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });
@@ -24378,6 +25189,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
@@ -24715,6 +25529,14 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listContactFlowsWithOptions(request, runtime);
     }
+    /**
+      * @deprecated : ListCustomCallTagging is deprecated, please use CCC::2020-07-01::ListCustomCallTaggings instead.
+      *
+      * @param request ListCustomCallTaggingRequest
+      * @param runtime runtime options for this request RuntimeOptions
+      * @return ListCustomCallTaggingResponse
+     */
+    // Deprecated
     async listCustomCallTaggingWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -24749,6 +25571,13 @@ class Client extends openapi_client_1.default {
         });
         return $tea.cast(await this.callApi(params, req, runtime), new ListCustomCallTaggingResponse({}));
     }
+    /**
+      * @deprecated : ListCustomCallTagging is deprecated, please use CCC::2020-07-01::ListCustomCallTaggings instead.
+      *
+      * @param request ListCustomCallTaggingRequest
+      * @return ListCustomCallTaggingResponse
+     */
+    // Deprecated
     async listCustomCallTagging(request) {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listCustomCallTaggingWithOptions(request, runtime);
@@ -24826,12 +25655,18 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
         if (!tea_util_1.default.isUnset(request.pageSize)) {
             query["PageSize"] = request.pageSize;
         }
+        if (!tea_util_1.default.isUnset(request.skillGroupId)) {
+            query["SkillGroupId"] = request.skillGroupId;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -24872,6 +25707,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
@@ -24918,6 +25756,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.pageNumber)) {
             query["PageNumber"] = request.pageNumber;
         }
@@ -25025,6 +25866,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.interval)) {
             query["Interval"] = request.interval;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.startTime)) {
             query["StartTime"] = request.startTime;
         }
@@ -25118,6 +25962,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.interval)) {
             query["Interval"] = request.interval;
         }
+        if (!tea_util_1.default.isUnset(request.mediaType)) {
+            query["MediaType"] = request.mediaType;
+        }
         if (!tea_util_1.default.isUnset(request.skillGroupId)) {
             query["SkillGroupId"] = request.skillGroupId;
         }
@@ -26000,6 +26847,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.searchPattern)) {
             query["SearchPattern"] = request.searchPattern;
         }
+        if (!tea_util_1.default.isUnset(request.skillGroupId)) {
+            query["SkillGroupId"] = request.skillGroupId;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });
@@ -26132,6 +26982,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.ossFileKey)) {
             query["OssFileKey"] = request.ossFileKey;
         }
+        if (!tea_util_1.default.isUnset(request.usage)) {
+            query["Usage"] = request.usage;
+        }
         let req = new $OpenApi.OpenApiRequest({
             query: openapi_util_1.default.query(query),
         });
@@ -26321,6 +27174,9 @@ class Client extends openapi_client_1.default {
     async modifyUserWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
+        if (!tea_util_1.default.isUnset(request.avatarUrl)) {
+            query["AvatarUrl"] = request.avatarUrl;
+        }
         if (!tea_util_1.default.isUnset(request.displayId)) {
             query["DisplayId"] = request.displayId;
         }
@@ -26336,6 +27192,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.mobile)) {
             query["Mobile"] = request.mobile;
         }
+        if (!tea_util_1.default.isUnset(request.nickname)) {
+            query["Nickname"] = request.nickname;
+        }
         if (!tea_util_1.default.isUnset(request.roleId)) {
             query["RoleId"] = request.roleId;
         }
@@ -27012,12 +27871,18 @@ class Client extends openapi_client_1.default {
     async removeUsersWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
+        if (!tea_util_1.default.isUnset(request.filePath)) {
+            query["FilePath"] = request.filePath;
+        }
         if (!tea_util_1.default.isUnset(request.force)) {
             query["Force"] = request.force;
         }
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
+        if (!tea_util_1.default.isUnset(request.notificationEmail)) {
+            query["NotificationEmail"] = request.notificationEmail;
+        }
         if (!tea_util_1.default.isUnset(request.userIdList)) {
             query["UserIdList"] = request.userIdList;
         }
@@ -27447,6 +28312,12 @@ class Client extends openapi_client_1.default {
     async signInGroupWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
+        if (!tea_util_1.default.isUnset(request.additivity)) {
+            query["Additivity"] = request.additivity;
+        }
+        if (!tea_util_1.default.isUnset(request.chatDeviceId)) {
+            query["ChatDeviceId"] = request.chatDeviceId;
+        }
         if (!tea_util_1.default.isUnset(request.deviceId)) {
             query["DeviceId"] = request.deviceId;
         }