@alicloud/ccc20200701 2.11.1 → 2.11.3

package/src/client.ts

@@ -187,11 +187,13 @@ export class AddCasesResponse extends $tea.Model {
 }
 
 export class AddNumbersToSkillGroupRequest extends $tea.Model {
+  instNumberGroupIdList?: string;
   instanceId?: string;
   numberList?: string;
   skillGroupId?: string;
   static names(): { [key: string]: string } {
     return {
+      instNumberGroupIdList: 'InstNumberGroupIdList',
       instanceId: 'InstanceId',
       numberList: 'NumberList',
       skillGroupId: 'SkillGroupId',
@@ -200,6 +202,7 @@ export class AddNumbersToSkillGroupRequest extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      instNumberGroupIdList: 'string',
       instanceId: 'string',
       numberList: 'string',
       skillGroupId: 'string',
@@ -1041,6 +1044,7 @@ export class BargeInCallResponse extends $tea.Model {
 
 export class BlindTransferRequest extends $tea.Model {
   callPriority?: number;
+  contactFlowVariables?: string;
   deviceId?: string;
   instanceId?: string;
   jobId?: string;
@@ -1048,11 +1052,13 @@ export class BlindTransferRequest extends $tea.Model {
   strategyParams?: string;
   timeoutSeconds?: number;
   transferee?: string;
+  transfereeType?: string;
   transferor?: string;
   userId?: string;
   static names(): { [key: string]: string } {
     return {
       callPriority: 'CallPriority',
+      contactFlowVariables: 'ContactFlowVariables',
       deviceId: 'DeviceId',
       instanceId: 'InstanceId',
       jobId: 'JobId',
@@ -1060,6 +1066,7 @@ export class BlindTransferRequest extends $tea.Model {
       strategyParams: 'StrategyParams',
       timeoutSeconds: 'TimeoutSeconds',
       transferee: 'Transferee',
+      transfereeType: 'TransfereeType',
       transferor: 'Transferor',
       userId: 'UserId',
     };
@@ -1068,6 +1075,7 @@ export class BlindTransferRequest extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       callPriority: 'number',
+      contactFlowVariables: 'string',
       deviceId: 'string',
       instanceId: 'string',
       jobId: 'string',
@@ -1075,6 +1083,7 @@ export class BlindTransferRequest extends $tea.Model {
       strategyParams: 'string',
       timeoutSeconds: 'number',
       transferee: 'string',
+      transfereeType: 'string',
       transferor: 'string',
       userId: 'string',
     };
@@ -2376,24 +2385,28 @@ export class CreateSkillGroupResponse extends $tea.Model {
 }
 
 export class CreateUserRequest extends $tea.Model {
+  avatarUrl?: string;
   displayId?: string;
   displayName?: string;
   email?: string;
   instanceId?: string;
   loginName?: string;
   mobile?: string;
+  nickname?: string;
   resetPassword?: boolean;
   roleId?: string;
   skillLevelList?: string;
   workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      avatarUrl: 'AvatarUrl',
       displayId: 'DisplayId',
       displayName: 'DisplayName',
       email: 'Email',
       instanceId: 'InstanceId',
       loginName: 'LoginName',
       mobile: 'Mobile',
+      nickname: 'Nickname',
       resetPassword: 'ResetPassword',
       roleId: 'RoleId',
       skillLevelList: 'SkillLevelList',
@@ -2403,12 +2416,14 @@ export class CreateUserRequest extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      avatarUrl: 'string',
       displayId: 'string',
       displayName: 'string',
       email: 'string',
       instanceId: 'string',
       loginName: 'string',
       mobile: 'string',
+      nickname: 'string',
       resetPassword: 'boolean',
       roleId: 'string',
       skillLevelList: 'string',
@@ -2426,6 +2441,7 @@ export class CreateUserResponseBody extends $tea.Model {
   data?: CreateUserResponseBodyData;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -2433,6 +2449,7 @@ export class CreateUserResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -2443,6 +2460,7 @@ export class CreateUserResponseBody extends $tea.Model {
       data: CreateUserResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -4439,11 +4457,13 @@ export class GetInstanceResponse extends $tea.Model {
 export class GetInstanceTrendingReportRequest extends $tea.Model {
   endTime?: number;
   instanceId?: string;
+  mediaType?: string;
   startTime?: number;
   static names(): { [key: string]: string } {
     return {
       endTime: 'EndTime',
       instanceId: 'InstanceId',
+      mediaType: 'MediaType',
       startTime: 'StartTime',
     };
   }
@@ -4452,6 +4472,7 @@ export class GetInstanceTrendingReportRequest extends $tea.Model {
     return {
       endTime: 'number',
       instanceId: 'string',
+      mediaType: 'string',
       startTime: 'number',
     };
   }
@@ -4518,10 +4539,12 @@ export class GetInstanceTrendingReportResponse extends $tea.Model {
 }
 
 export class GetLoginDetailsRequest extends $tea.Model {
+  chatDeviceId?: string;
   instanceId?: string;
   userId?: string;
   static names(): { [key: string]: string } {
     return {
+      chatDeviceId: 'ChatDeviceId',
       instanceId: 'InstanceId',
       userId: 'UserId',
     };
@@ -4529,6 +4552,7 @@ export class GetLoginDetailsRequest extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      chatDeviceId: 'string',
       instanceId: 'string',
       userId: 'string',
     };
@@ -4915,15 +4939,18 @@ export class GetRealtimeCampaignStatsResponse extends $tea.Model {
 
 export class GetRealtimeInstanceStatesRequest extends $tea.Model {
   instanceId?: string;
+  mediaType?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
+      mediaType: 'MediaType',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
+      mediaType: 'string',
     };
   }
 
@@ -5333,6 +5360,7 @@ export class GetUserResponseBody extends $tea.Model {
   data?: GetUserResponseBodyData;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -5340,6 +5368,7 @@ export class GetUserResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -5350,6 +5379,7 @@ export class GetUserResponseBody extends $tea.Model {
       data: GetUserResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -6651,11 +6681,15 @@ export class ListAudioFilesRequest extends $tea.Model {
   instanceId?: string;
   pageNumber?: number;
   pageSize?: number;
+  status?: string;
+  usage?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
       pageNumber: 'PageNumber',
       pageSize: 'PageSize',
+      status: 'Status',
+      usage: 'Usage',
     };
   }
 
@@ -6664,6 +6698,8 @@ export class ListAudioFilesRequest extends $tea.Model {
       instanceId: 'string',
       pageNumber: 'number',
       pageSize: 'number',
+      status: 'string',
+      usage: 'string',
     };
   }
 
@@ -6730,12 +6766,14 @@ export class ListAudioFilesResponse extends $tea.Model {
 
 export class ListBriefSkillGroupsRequest extends $tea.Model {
   instanceId?: string;
+  mediaType?: string;
   pageNumber?: number;
   pageSize?: number;
   searchPattern?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
+      mediaType: 'MediaType',
       pageNumber: 'PageNumber',
       pageSize: 'PageSize',
       searchPattern: 'SearchPattern',
@@ -6745,6 +6783,7 @@ export class ListBriefSkillGroupsRequest extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
+      mediaType: 'string',
       pageNumber: 'number',
       pageSize: 'number',
       searchPattern: 'string',
@@ -7685,6 +7724,7 @@ export class ListDoNotCallNumbersResponseBody extends $tea.Model {
   data?: ListDoNotCallNumbersResponseBodyData;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -7692,6 +7732,7 @@ export class ListDoNotCallNumbersResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -7702,6 +7743,7 @@ export class ListDoNotCallNumbersResponseBody extends $tea.Model {
       data: ListDoNotCallNumbersResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -10805,6 +10847,7 @@ export class ModifyAudioFileRequest extends $tea.Model {
   instanceId?: string;
   name?: string;
   ossFileKey?: string;
+  usage?: string;
   static names(): { [key: string]: string } {
     return {
       audioFileName: 'AudioFileName',
@@ -10812,6 +10855,7 @@ export class ModifyAudioFileRequest extends $tea.Model {
       instanceId: 'InstanceId',
       name: 'Name',
       ossFileKey: 'OssFileKey',
+      usage: 'Usage',
     };
   }
 
@@ -10822,6 +10866,7 @@ export class ModifyAudioFileRequest extends $tea.Model {
       instanceId: 'string',
       name: 'string',
       ossFileKey: 'string',
+      usage: 'string',
     };
   }
 
@@ -11234,12 +11279,14 @@ export class ModifySkillLevelsOfUserRequest extends $tea.Model {
 
 export class ModifySkillLevelsOfUserResponseBody extends $tea.Model {
   code?: string;
+  data?: string;
   httpStatusCode?: number;
   message?: string;
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
       requestId: 'RequestId',
@@ -11249,6 +11296,7 @@ export class ModifySkillLevelsOfUserResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: 'string',
       httpStatusCode: 'number',
       message: 'string',
       requestId: 'string',
@@ -11286,21 +11334,25 @@ export class ModifySkillLevelsOfUserResponse extends $tea.Model {
 }
 
 export class ModifyUserRequest extends $tea.Model {
+  avatarUrl?: string;
   displayId?: string;
   displayName?: string;
   force?: boolean;
   instanceId?: string;
   mobile?: string;
+  nickname?: string;
   roleId?: string;
   userId?: string;
   workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      avatarUrl: 'AvatarUrl',
       displayId: 'DisplayId',
       displayName: 'DisplayName',
       force: 'Force',
       instanceId: 'InstanceId',
       mobile: 'Mobile',
+      nickname: 'Nickname',
       roleId: 'RoleId',
       userId: 'UserId',
       workMode: 'WorkMode',
@@ -11309,11 +11361,13 @@ export class ModifyUserRequest extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      avatarUrl: 'string',
       displayId: 'string',
       displayName: 'string',
       force: 'boolean',
       instanceId: 'string',
       mobile: 'string',
+      nickname: 'string',
       roleId: 'string',
       userId: 'string',
       workMode: 'string',
@@ -11330,6 +11384,7 @@ export class ModifyUserResponseBody extends $tea.Model {
   data?: string;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -11337,6 +11392,7 @@ export class ModifyUserResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -11347,6 +11403,7 @@ export class ModifyUserResponseBody extends $tea.Model {
       data: 'string',
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -12752,6 +12809,7 @@ export class RemovePhoneNumbersResponseBody extends $tea.Model {
   data?: string[];
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -12759,6 +12817,7 @@ export class RemovePhoneNumbersResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -12769,6 +12828,7 @@ export class RemovePhoneNumbersResponseBody extends $tea.Model {
       data: { 'type': 'array', 'itemType': 'string' },
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -12963,21 +13023,27 @@ export class RemoveSkillGroupsFromUserResponse extends $tea.Model {
 }
 
 export class RemoveUsersRequest extends $tea.Model {
+  filePath?: string;
   force?: boolean;
   instanceId?: string;
+  notificationEmail?: string;
   userIdList?: string;
   static names(): { [key: string]: string } {
     return {
+      filePath: 'FilePath',
       force: 'Force',
       instanceId: 'InstanceId',
+      notificationEmail: 'NotificationEmail',
       userIdList: 'UserIdList',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      filePath: 'string',
       force: 'boolean',
       instanceId: 'string',
+      notificationEmail: 'string',
       userIdList: 'string',
     };
   }
@@ -14007,12 +14073,16 @@ export class SendDtmfSignalingResponse extends $tea.Model {
 }
 
 export class SignInGroupRequest extends $tea.Model {
+  additivity?: boolean;
+  chatDeviceId?: string;
   deviceId?: string;
   instanceId?: string;
   signedSkillGroupIdList?: string;
   userId?: string;
   static names(): { [key: string]: string } {
     return {
+      additivity: 'Additivity',
+      chatDeviceId: 'ChatDeviceId',
       deviceId: 'DeviceId',
       instanceId: 'InstanceId',
       signedSkillGroupIdList: 'SignedSkillGroupIdList',
@@ -14022,6 +14092,8 @@ export class SignInGroupRequest extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      additivity: 'boolean',
+      chatDeviceId: 'string',
       deviceId: 'string',
       instanceId: 'string',
       signedSkillGroupIdList: 'string',
@@ -15169,12 +15241,14 @@ export class UpdateConfigItemsResponseBody extends $tea.Model {
   code?: string;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -15184,6 +15258,7 @@ export class UpdateConfigItemsResponseBody extends $tea.Model {
       code: 'string',
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -16439,20 +16514,24 @@ export class CreateSkillGroupResponseBodyData extends $tea.Model {
 }
 
 export class CreateUserResponseBodyData extends $tea.Model {
+  avatarUrl?: string;
   displayName?: string;
   email?: string;
   extension?: string;
   loginName?: string;
   mobile?: string;
+  nickname?: string;
   userId?: string;
   workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      avatarUrl: 'AvatarUrl',
       displayName: 'DisplayName',
       email: 'Email',
       extension: 'Extension',
       loginName: 'LoginName',
       mobile: 'Mobile',
+      nickname: 'Nickname',
       userId: 'UserId',
       workMode: 'WorkMode',
     };
@@ -16460,11 +16539,13 @@ export class CreateUserResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      avatarUrl: 'string',
       displayName: 'string',
       email: 'string',
       extension: 'string',
       loginName: 'string',
       mobile: 'string',
+      nickname: 'string',
       userId: 'string',
       workMode: 'string',
     };
@@ -17938,13 +18019,37 @@ export class GetInstanceTrendingReportResponseBodyDataOutbound extends $tea.Mode
   }
 }
 
+export class GetInstanceTrendingReportResponseBodyDataOverall extends $tea.Model {
+  maxLoggedInAgents?: number;
+  statsTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      maxLoggedInAgents: 'MaxLoggedInAgents',
+      statsTime: 'StatsTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      maxLoggedInAgents: 'number',
+      statsTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetInstanceTrendingReportResponseBodyData extends $tea.Model {
   inbound?: GetInstanceTrendingReportResponseBodyDataInbound[];
   outbound?: GetInstanceTrendingReportResponseBodyDataOutbound[];
+  overall?: GetInstanceTrendingReportResponseBodyDataOverall[];
   static names(): { [key: string]: string } {
     return {
       inbound: 'Inbound',
       outbound: 'Outbound',
+      overall: 'Overall',
     };
   }
 
@@ -17952,6 +18057,7 @@ export class GetInstanceTrendingReportResponseBodyData extends $tea.Model {
     return {
       inbound: { 'type': 'array', 'itemType': GetInstanceTrendingReportResponseBodyDataInbound },
       outbound: { 'type': 'array', 'itemType': GetInstanceTrendingReportResponseBodyDataOutbound },
+      overall: { 'type': 'array', 'itemType': GetInstanceTrendingReportResponseBodyDataOverall },
     };
   }
 
@@ -17962,11 +18068,19 @@ export class GetInstanceTrendingReportResponseBodyData extends $tea.Model {
 
 export class GetLoginDetailsResponseBodyData extends $tea.Model {
   agentServerUrl?: string;
+  avatarUrl?: string;
+  chatAppId?: string;
+  chatAppKey?: string;
+  chatDeviceId?: string;
+  chatLoginToken?: string;
+  chatServerUrl?: string;
+  chatUserId?: string;
   deviceExt?: string;
   deviceId?: string;
   deviceState?: string;
   displayName?: string;
   extension?: string;
+  nickname?: string;
   signature?: string;
   signature2?: string;
   sipServerUrl?: string;
@@ -17977,11 +18091,19 @@ export class GetLoginDetailsResponseBodyData extends $tea.Model {
   static names(): { [key: string]: string } {
     return {
       agentServerUrl: 'AgentServerUrl',
+      avatarUrl: 'AvatarUrl',
+      chatAppId: 'ChatAppId',
+      chatAppKey: 'ChatAppKey',
+      chatDeviceId: 'ChatDeviceId',
+      chatLoginToken: 'ChatLoginToken',
+      chatServerUrl: 'ChatServerUrl',
+      chatUserId: 'ChatUserId',
       deviceExt: 'DeviceExt',
       deviceId: 'DeviceId',
       deviceState: 'DeviceState',
       displayName: 'DisplayName',
       extension: 'Extension',
+      nickname: 'Nickname',
       signature: 'Signature',
       signature2: 'Signature2',
       sipServerUrl: 'SipServerUrl',
@@ -17995,11 +18117,19 @@ export class GetLoginDetailsResponseBodyData extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       agentServerUrl: 'string',
+      avatarUrl: 'string',
+      chatAppId: 'string',
+      chatAppKey: 'string',
+      chatDeviceId: 'string',
+      chatLoginToken: 'string',
+      chatServerUrl: 'string',
+      chatUserId: 'string',
       deviceExt: 'string',
       deviceId: 'string',
       deviceState: 'string',
       displayName: 'string',
       extension: 'string',
+      nickname: 'string',
       signature: 'string',
       signature2: 'string',
       sipServerUrl: 'string',
@@ -18091,6 +18221,10 @@ export class GetRealtimeCampaignStatsResponseBodyData extends $tea.Model {
   breakingAgents?: number;
   caps?: number;
   loggedInAgents?: number;
+  outboundScenarioBreakingAgents?: number;
+  outboundScenarioReadyAgents?: number;
+  outboundScenarioTalkingAgents?: number;
+  outboundScenarioWorkingAgents?: number;
   readyAgents?: number;
   talkingAgents?: number;
   totalAgents?: number;
@@ -18100,6 +18234,10 @@ export class GetRealtimeCampaignStatsResponseBodyData extends $tea.Model {
       breakingAgents: 'BreakingAgents',
       caps: 'Caps',
       loggedInAgents: 'LoggedInAgents',
+      outboundScenarioBreakingAgents: 'OutboundScenarioBreakingAgents',
+      outboundScenarioReadyAgents: 'OutboundScenarioReadyAgents',
+      outboundScenarioTalkingAgents: 'OutboundScenarioTalkingAgents',
+      outboundScenarioWorkingAgents: 'OutboundScenarioWorkingAgents',
       readyAgents: 'ReadyAgents',
       talkingAgents: 'TalkingAgents',
       totalAgents: 'TotalAgents',
@@ -18112,6 +18250,10 @@ export class GetRealtimeCampaignStatsResponseBodyData extends $tea.Model {
       breakingAgents: 'number',
       caps: 'number',
       loggedInAgents: 'number',
+      outboundScenarioBreakingAgents: 'number',
+      outboundScenarioReadyAgents: 'number',
+      outboundScenarioTalkingAgents: 'number',
+      outboundScenarioWorkingAgents: 'number',
       readyAgents: 'number',
       talkingAgents: 'number',
       totalAgents: 'number',
@@ -18124,7 +18266,30 @@ export class GetRealtimeCampaignStatsResponseBodyData extends $tea.Model {
   }
 }
 
+export class GetRealtimeInstanceStatesResponseBodyDataBreakCodeDetailList extends $tea.Model {
+  breakCode?: string;
+  count?: number;
+  static names(): { [key: string]: string } {
+    return {
+      breakCode: 'BreakCode',
+      count: 'Count',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      breakCode: 'string',
+      count: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetRealtimeInstanceStatesResponseBodyData extends $tea.Model {
+  breakCodeDetailList?: GetRealtimeInstanceStatesResponseBodyDataBreakCodeDetailList[];
   breakingAgents?: number;
   instanceId?: string;
   interactiveCalls?: number;
@@ -18137,6 +18302,7 @@ export class GetRealtimeInstanceStatesResponseBodyData extends $tea.Model {
   workingAgents?: number;
   static names(): { [key: string]: string } {
     return {
+      breakCodeDetailList: 'BreakCodeDetailList',
       breakingAgents: 'BreakingAgents',
       instanceId: 'InstanceId',
       interactiveCalls: 'InteractiveCalls',
@@ -18152,6 +18318,7 @@ export class GetRealtimeInstanceStatesResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      breakCodeDetailList: { 'type': 'array', 'itemType': GetRealtimeInstanceStatesResponseBodyDataBreakCodeDetailList },
       breakingAgents: 'number',
       instanceId: 'string',
       interactiveCalls: 'number',
@@ -18246,6 +18413,7 @@ export class GetUploadAudioDataParamsResponseBodyData extends $tea.Model {
 }
 
 export class GetUserResponseBodyData extends $tea.Model {
+  avatarUrl?: string;
   deviceExt?: string;
   deviceId?: string;
   deviceState?: string;
@@ -18256,12 +18424,14 @@ export class GetUserResponseBodyData extends $tea.Model {
   instanceId?: string;
   loginName?: string;
   mobile?: string;
+  nickname?: string;
   roleId?: string;
   roleName?: string;
   userId?: string;
   workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      avatarUrl: 'AvatarUrl',
       deviceExt: 'DeviceExt',
       deviceId: 'DeviceId',
       deviceState: 'DeviceState',
@@ -18272,6 +18442,7 @@ export class GetUserResponseBodyData extends $tea.Model {
       instanceId: 'InstanceId',
       loginName: 'LoginName',
       mobile: 'Mobile',
+      nickname: 'Nickname',
       roleId: 'RoleId',
       roleName: 'RoleName',
       userId: 'UserId',
@@ -18281,6 +18452,7 @@ export class GetUserResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
+      avatarUrl: 'string',
       deviceExt: 'string',
       deviceId: 'string',
       deviceState: 'string',
@@ -18291,6 +18463,7 @@ export class GetUserResponseBodyData extends $tea.Model {
       instanceId: 'string',
       loginName: 'string',
       mobile: 'string',
+      nickname: 'string',
       roleId: 'string',
       roleName: 'string',
       userId: 'string',
@@ -19696,20 +19869,26 @@ export class ListAttemptsResponseBodyData extends $tea.Model {
 export class ListAudioFilesResponseBodyDataList extends $tea.Model {
   audioFileName?: string;
   audioResourceId?: string;
+  auditResult?: string;
   createdTime?: string;
   instanceId?: string;
   name?: string;
   ossFileKey?: string;
+  status?: string;
   updatedTime?: string;
+  usage?: string;
   static names(): { [key: string]: string } {
     return {
       audioFileName: 'AudioFileName',
       audioResourceId: 'AudioResourceId',
+      auditResult: 'AuditResult',
       createdTime: 'CreatedTime',
       instanceId: 'InstanceId',
       name: 'Name',
       ossFileKey: 'OssFileKey',
+      status: 'Status',
       updatedTime: 'UpdatedTime',
+      usage: 'Usage',
     };
   }
 
@@ -19717,11 +19896,14 @@ export class ListAudioFilesResponseBodyDataList extends $tea.Model {
     return {
       audioFileName: 'string',
       audioResourceId: 'string',
+      auditResult: 'string',
       createdTime: 'string',
       instanceId: 'string',
       name: 'string',
       ossFileKey: 'string',
+      status: 'string',
       updatedTime: 'string',
+      usage: 'string',
     };
   }
 
@@ -19762,6 +19944,7 @@ export class ListBriefSkillGroupsResponseBodyDataList extends $tea.Model {
   description?: string;
   displayName?: string;
   instanceId?: string;
+  mediaType?: string;
   phoneNumberCount?: number;
   skillGroupId?: string;
   skillGroupName?: string;
@@ -19771,6 +19954,7 @@ export class ListBriefSkillGroupsResponseBodyDataList extends $tea.Model {
       description: 'Description',
       displayName: 'DisplayName',
       instanceId: 'InstanceId',
+      mediaType: 'MediaType',
       phoneNumberCount: 'PhoneNumberCount',
       skillGroupId: 'SkillGroupId',
       skillGroupName: 'SkillGroupName',
@@ -19783,6 +19967,7 @@ export class ListBriefSkillGroupsResponseBodyDataList extends $tea.Model {
       description: 'string',
       displayName: 'string',
       instanceId: 'string',
+      mediaType: 'string',
       phoneNumberCount: 'number',
       skillGroupId: 'string',
       skillGroupName: 'string',
@@ -20063,6 +20248,7 @@ export class ListCampaignsResponseBodyDataList extends $tea.Model {
   casesAborted?: number;
   casesConnected?: number;
   casesUncompleted?: number;
+  completionRate?: number;
   maxAttemptCount?: number;
   minAttemptInterval?: number;
   name?: string;
@@ -20083,6 +20269,7 @@ export class ListCampaignsResponseBodyDataList extends $tea.Model {
       casesAborted: 'CasesAborted',
       casesConnected: 'CasesConnected',
       casesUncompleted: 'CasesUncompleted',
+      completionRate: 'CompletionRate',
       maxAttemptCount: 'MaxAttemptCount',
       minAttemptInterval: 'MinAttemptInterval',
       name: 'Name',
@@ -20106,6 +20293,7 @@ export class ListCampaignsResponseBodyDataList extends $tea.Model {
       casesAborted: 'number',
       casesConnected: 'number',
       casesUncompleted: 'number',
+      completionRate: 'number',
       maxAttemptCount: 'number',
       minAttemptInterval: 'number',
       name: 'string',
@@ -20456,6 +20644,7 @@ export class ListDevicesResponseBodyData extends $tea.Model {
 
 export class ListDoNotCallNumbersResponseBodyDataList extends $tea.Model {
   createTime?: number;
+  createdTime?: number;
   creator?: string;
   number?: string;
   remark?: string;
@@ -20463,6 +20652,7 @@ export class ListDoNotCallNumbersResponseBodyDataList extends $tea.Model {
   static names(): { [key: string]: string } {
     return {
       createTime: 'CreateTime',
+      createdTime: 'CreatedTime',
       creator: 'Creator',
       number: 'Number',
       remark: 'Remark',
@@ -20473,6 +20663,7 @@ export class ListDoNotCallNumbersResponseBodyDataList extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       createTime: 'number',
+      createdTime: 'number',
       creator: 'string',
       number: 'string',
       remark: 'string',
@@ -26385,6 +26576,99 @@ export class PollUserStatusResponseBodyDataCallContext extends $tea.Model {
   }
 }
 
+export class PollUserStatusResponseBodyDataChatContextsMembers extends $tea.Model {
+  index?: number;
+  releaseInitiator?: string;
+  releaseReason?: string;
+  skillGroupId?: string;
+  status?: string;
+  userId?: string;
+  userType?: string;
+  static names(): { [key: string]: string } {
+    return {
+      index: 'Index',
+      releaseInitiator: 'ReleaseInitiator',
+      releaseReason: 'ReleaseReason',
+      skillGroupId: 'SkillGroupId',
+      status: 'Status',
+      userId: 'UserId',
+      userType: 'UserType',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      index: 'number',
+      releaseInitiator: 'string',
+      releaseReason: 'string',
+      skillGroupId: 'string',
+      status: 'string',
+      userId: 'string',
+      userType: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class PollUserStatusResponseBodyDataChatContexts extends $tea.Model {
+  callVariables?: string;
+  chatType?: string;
+  instanceId?: string;
+  jobId?: string;
+  members?: PollUserStatusResponseBodyDataChatContextsMembers[];
+  static names(): { [key: string]: string } {
+    return {
+      callVariables: 'CallVariables',
+      chatType: 'ChatType',
+      instanceId: 'InstanceId',
+      jobId: 'JobId',
+      members: 'Members',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      callVariables: 'string',
+      chatType: 'string',
+      instanceId: 'string',
+      jobId: 'string',
+      members: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataChatContextsMembers },
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class PollUserStatusResponseBodyDataUserContextParallelJobList extends $tea.Model {
+  jobId?: string;
+  status?: string;
+  timestamp?: number;
+  static names(): { [key: string]: string } {
+    return {
+      jobId: 'JobId',
+      status: 'Status',
+      timestamp: 'Timestamp',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      jobId: 'string',
+      status: 'string',
+      timestamp: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
   breakCode?: string;
   deviceId?: string;
@@ -26394,6 +26678,7 @@ export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
   jobId?: string;
   mobile?: string;
   outboundScenario?: boolean;
+  parallelJobList?: PollUserStatusResponseBodyDataUserContextParallelJobList[];
   reserved?: number;
   signedSkillGroupIdList?: string[];
   userId?: string;
@@ -26409,6 +26694,7 @@ export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
       jobId: 'JobId',
       mobile: 'Mobile',
       outboundScenario: 'OutboundScenario',
+      parallelJobList: 'ParallelJobList',
       reserved: 'Reserved',
       signedSkillGroupIdList: 'SignedSkillGroupIdList',
       userId: 'UserId',
@@ -26427,6 +26713,7 @@ export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
       jobId: 'string',
       mobile: 'string',
       outboundScenario: 'boolean',
+      parallelJobList: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataUserContextParallelJobList },
       reserved: 'number',
       signedSkillGroupIdList: { 'type': 'array', 'itemType': 'string' },
       userId: 'string',
@@ -26442,11 +26729,13 @@ export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
 
 export class PollUserStatusResponseBodyData extends $tea.Model {
   callContext?: PollUserStatusResponseBodyDataCallContext;
+  chatContexts?: PollUserStatusResponseBodyDataChatContexts[];
   contextId?: number;
   userContext?: PollUserStatusResponseBodyDataUserContext;
   static names(): { [key: string]: string } {
     return {
       callContext: 'CallContext',
+      chatContexts: 'ChatContexts',
       contextId: 'ContextId',
       userContext: 'UserContext',
     };
@@ -26455,6 +26744,7 @@ export class PollUserStatusResponseBodyData extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       callContext: PollUserStatusResponseBodyDataCallContext,
+      chatContexts: { 'type': 'array', 'itemType': PollUserStatusResponseBodyDataChatContexts },
       contextId: 'number',
       userContext: PollUserStatusResponseBodyDataUserContext,
     };
@@ -27225,6 +27515,7 @@ export class SendDtmfSignalingResponseBodyData extends $tea.Model {
 
 export class SignInGroupResponseBodyData extends $tea.Model {
   breakCode?: string;
+  chatDeviceId?: string;
   deviceId?: string;
   extension?: string;
   instanceId?: string;
@@ -27237,6 +27528,7 @@ export class SignInGroupResponseBodyData extends $tea.Model {
   static names(): { [key: string]: string } {
     return {
       breakCode: 'BreakCode',
+      chatDeviceId: 'ChatDeviceId',
       deviceId: 'DeviceId',
       extension: 'Extension',
       instanceId: 'InstanceId',
@@ -27252,6 +27544,7 @@ export class SignInGroupResponseBodyData extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       breakCode: 'string',
+      chatDeviceId: 'string',
       deviceId: 'string',
       extension: 'string',
       instanceId: 'string',
@@ -28308,6 +28601,10 @@ export default class Client extends OpenApi {
   async addNumbersToSkillGroupWithOptions(request: AddNumbersToSkillGroupRequest, runtime: $Util.RuntimeOptions): Promise<AddNumbersToSkillGroupResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.instNumberGroupIdList)) {
+      query["InstNumberGroupIdList"] = request.instNumberGroupIdList;
+    }
+
     if (!Util.isUnset(request.instanceId)) {
       query["InstanceId"] = request.instanceId;
     }
@@ -28621,6 +28918,14 @@ export default class Client extends OpenApi {
     return await this.appendCasesWithOptions(request, runtime);
   }
 
+  /**
+    * @deprecated : AssignUsers is deprecated, please use CCC::2020-07-01::ImportRamUsers instead.
+    *
+    * @param request AssignUsersRequest
+    * @param runtime runtime options for this request RuntimeOptions
+    * @return AssignUsersResponse
+   */
+  // Deprecated
   async assignUsersWithOptions(request: AssignUsersRequest, runtime: $Util.RuntimeOptions): Promise<AssignUsersResponse> {
     Util.validateModel(request);
     let query = { };
@@ -28661,6 +28966,13 @@ export default class Client extends OpenApi {
     return $tea.cast<AssignUsersResponse>(await this.callApi(params, req, runtime), new AssignUsersResponse({}));
   }
 
+  /**
+    * @deprecated : AssignUsers is deprecated, please use CCC::2020-07-01::ImportRamUsers instead.
+    *
+    * @param request AssignUsersRequest
+    * @return AssignUsersResponse
+   */
+  // Deprecated
   async assignUsers(request: AssignUsersRequest): Promise<AssignUsersResponse> {
     let runtime = new $Util.RuntimeOptions({ });
     return await this.assignUsersWithOptions(request, runtime);
@@ -28722,6 +29034,10 @@ export default class Client extends OpenApi {
       query["CallPriority"] = request.callPriority;
     }
 
+    if (!Util.isUnset(request.contactFlowVariables)) {
+      query["ContactFlowVariables"] = request.contactFlowVariables;
+    }
+
     if (!Util.isUnset(request.deviceId)) {
       query["DeviceId"] = request.deviceId;
     }
@@ -28750,6 +29066,10 @@ export default class Client extends OpenApi {
       query["Transferee"] = request.transferee;
     }
 
+    if (!Util.isUnset(request.transfereeType)) {
+      query["TransfereeType"] = request.transfereeType;
+    }
+
     if (!Util.isUnset(request.transferor)) {
       query["Transferor"] = request.transferor;
     }
@@ -29406,6 +29726,10 @@ export default class Client extends OpenApi {
   async createUserWithOptions(request: CreateUserRequest, runtime: $Util.RuntimeOptions): Promise<CreateUserResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.avatarUrl)) {
+      query["AvatarUrl"] = request.avatarUrl;
+    }
+
     if (!Util.isUnset(request.displayId)) {
       query["DisplayId"] = request.displayId;
     }
@@ -29430,6 +29754,10 @@ export default class Client extends OpenApi {
       query["Mobile"] = request.mobile;
     }
 
+    if (!Util.isUnset(request.nickname)) {
+      query["Nickname"] = request.nickname;
+    }
+
     if (!Util.isUnset(request.resetPassword)) {
       query["ResetPassword"] = request.resetPassword;
     }
@@ -29711,6 +30039,14 @@ export default class Client extends OpenApi {
     return await this.endConferenceWithOptions(request, runtime);
   }
 
+  /**
+    * @deprecated : ExportCustomCallTagging is deprecated, please use CCC::2020-07-01::ExportCustomCallTaggings instead.
+    *
+    * @param request ExportCustomCallTaggingRequest
+    * @param runtime runtime options for this request RuntimeOptions
+    * @return ExportCustomCallTaggingResponse
+   */
+  // Deprecated
   async exportCustomCallTaggingWithOptions(request: ExportCustomCallTaggingRequest, runtime: $Util.RuntimeOptions): Promise<ExportCustomCallTaggingResponse> {
     Util.validateModel(request);
     let query = { };
@@ -29735,6 +30071,13 @@ export default class Client extends OpenApi {
     return $tea.cast<ExportCustomCallTaggingResponse>(await this.callApi(params, req, runtime), new ExportCustomCallTaggingResponse({}));
   }
 
+  /**
+    * @deprecated : ExportCustomCallTagging is deprecated, please use CCC::2020-07-01::ExportCustomCallTaggings instead.
+    *
+    * @param request ExportCustomCallTaggingRequest
+    * @return ExportCustomCallTaggingResponse
+   */
+  // Deprecated
   async exportCustomCallTagging(request: ExportCustomCallTaggingRequest): Promise<ExportCustomCallTaggingResponse> {
     let runtime = new $Util.RuntimeOptions({ });
     return await this.exportCustomCallTaggingWithOptions(request, runtime);
@@ -30312,6 +30655,10 @@ export default class Client extends OpenApi {
       query["InstanceId"] = request.instanceId;
     }
 
+    if (!Util.isUnset(request.mediaType)) {
+      query["MediaType"] = request.mediaType;
+    }
+
     if (!Util.isUnset(request.startTime)) {
       query["StartTime"] = request.startTime;
     }
@@ -30341,6 +30688,10 @@ export default class Client extends OpenApi {
   async getLoginDetailsWithOptions(request: GetLoginDetailsRequest, runtime: $Util.RuntimeOptions): Promise<GetLoginDetailsResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.chatDeviceId)) {
+      query["ChatDeviceId"] = request.chatDeviceId;
+    }
+
     if (!Util.isUnset(request.instanceId)) {
       query["InstanceId"] = request.instanceId;
     }
@@ -30506,6 +30857,10 @@ export default class Client extends OpenApi {
       query["InstanceId"] = request.instanceId;
     }
 
+    if (!Util.isUnset(request.mediaType)) {
+      query["MediaType"] = request.mediaType;
+    }
+
     let req = new $OpenApi.OpenApiRequest({
       query: OpenApiUtil.query(query),
     });
@@ -30825,6 +31180,14 @@ export default class Client extends OpenApi {
     return await this.importAdminsWithOptions(request, runtime);
   }
 
+  /**
+    * @deprecated : ImportCustomCallTagging is deprecated, please use CCC::2020-07-01::ImportCustomCallTaggings instead.
+    *
+    * @param request ImportCustomCallTaggingRequest
+    * @param runtime runtime options for this request RuntimeOptions
+    * @return ImportCustomCallTaggingResponse
+   */
+  // Deprecated
   async importCustomCallTaggingWithOptions(request: ImportCustomCallTaggingRequest, runtime: $Util.RuntimeOptions): Promise<ImportCustomCallTaggingResponse> {
     Util.validateModel(request);
     let query = { };
@@ -30853,6 +31216,13 @@ export default class Client extends OpenApi {
     return $tea.cast<ImportCustomCallTaggingResponse>(await this.callApi(params, req, runtime), new ImportCustomCallTaggingResponse({}));
   }
 
+  /**
+    * @deprecated : ImportCustomCallTagging is deprecated, please use CCC::2020-07-01::ImportCustomCallTaggings instead.
+    *
+    * @param request ImportCustomCallTaggingRequest
+    * @return ImportCustomCallTaggingResponse
+   */
+  // Deprecated
   async importCustomCallTagging(request: ImportCustomCallTaggingRequest): Promise<ImportCustomCallTaggingResponse> {
     let runtime = new $Util.RuntimeOptions({ });
     return await this.importCustomCallTaggingWithOptions(request, runtime);
@@ -31278,6 +31648,14 @@ export default class Client extends OpenApi {
       query["PageSize"] = request.pageSize;
     }
 
+    if (!Util.isUnset(request.status)) {
+      query["Status"] = request.status;
+    }
+
+    if (!Util.isUnset(request.usage)) {
+      query["Usage"] = request.usage;
+    }
+
     let req = new $OpenApi.OpenApiRequest({
       query: OpenApiUtil.query(query),
     });
@@ -31307,6 +31685,10 @@ export default class Client extends OpenApi {
       query["InstanceId"] = request.instanceId;
     }
 
+    if (!Util.isUnset(request.mediaType)) {
+      query["MediaType"] = request.mediaType;
+    }
+
     if (!Util.isUnset(request.pageNumber)) {
       query["PageNumber"] = request.pageNumber;
     }
@@ -31712,6 +32094,14 @@ export default class Client extends OpenApi {
     return await this.listContactFlowsWithOptions(request, runtime);
   }
 
+  /**
+    * @deprecated : ListCustomCallTagging is deprecated, please use CCC::2020-07-01::ListCustomCallTaggings instead.
+    *
+    * @param request ListCustomCallTaggingRequest
+    * @param runtime runtime options for this request RuntimeOptions
+    * @return ListCustomCallTaggingResponse
+   */
+  // Deprecated
   async listCustomCallTaggingWithOptions(request: ListCustomCallTaggingRequest, runtime: $Util.RuntimeOptions): Promise<ListCustomCallTaggingResponse> {
     Util.validateModel(request);
     let query = { };
@@ -31752,6 +32142,13 @@ export default class Client extends OpenApi {
     return $tea.cast<ListCustomCallTaggingResponse>(await this.callApi(params, req, runtime), new ListCustomCallTaggingResponse({}));
   }
 
+  /**
+    * @deprecated : ListCustomCallTagging is deprecated, please use CCC::2020-07-01::ListCustomCallTaggings instead.
+    *
+    * @param request ListCustomCallTaggingRequest
+    * @return ListCustomCallTaggingResponse
+   */
+  // Deprecated
   async listCustomCallTagging(request: ListCustomCallTaggingRequest): Promise<ListCustomCallTaggingResponse> {
     let runtime = new $Util.RuntimeOptions({ });
     return await this.listCustomCallTaggingWithOptions(request, runtime);
@@ -33381,6 +33778,10 @@ export default class Client extends OpenApi {
       query["OssFileKey"] = request.ossFileKey;
     }
 
+    if (!Util.isUnset(request.usage)) {
+      query["Usage"] = request.usage;
+    }
+
     let req = new $OpenApi.OpenApiRequest({
       query: OpenApiUtil.query(query),
     });
@@ -33599,6 +34000,10 @@ export default class Client extends OpenApi {
   async modifyUserWithOptions(request: ModifyUserRequest, runtime: $Util.RuntimeOptions): Promise<ModifyUserResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.avatarUrl)) {
+      query["AvatarUrl"] = request.avatarUrl;
+    }
+
     if (!Util.isUnset(request.displayId)) {
       query["DisplayId"] = request.displayId;
     }
@@ -33619,6 +34024,10 @@ export default class Client extends OpenApi {
       query["Mobile"] = request.mobile;
     }
 
+    if (!Util.isUnset(request.nickname)) {
+      query["Nickname"] = request.nickname;
+    }
+
     if (!Util.isUnset(request.roleId)) {
       query["RoleId"] = request.roleId;
     }
@@ -34407,6 +34816,10 @@ export default class Client extends OpenApi {
   async removeUsersWithOptions(request: RemoveUsersRequest, runtime: $Util.RuntimeOptions): Promise<RemoveUsersResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.filePath)) {
+      query["FilePath"] = request.filePath;
+    }
+
     if (!Util.isUnset(request.force)) {
       query["Force"] = request.force;
     }
@@ -34415,6 +34828,10 @@ export default class Client extends OpenApi {
       query["InstanceId"] = request.instanceId;
     }
 
+    if (!Util.isUnset(request.notificationEmail)) {
+      query["NotificationEmail"] = request.notificationEmail;
+    }
+
     if (!Util.isUnset(request.userIdList)) {
       query["UserIdList"] = request.userIdList;
     }
@@ -34919,6 +35336,14 @@ export default class Client extends OpenApi {
   async signInGroupWithOptions(request: SignInGroupRequest, runtime: $Util.RuntimeOptions): Promise<SignInGroupResponse> {
     Util.validateModel(request);
     let query = { };
+    if (!Util.isUnset(request.additivity)) {
+      query["Additivity"] = request.additivity;
+    }
+
+    if (!Util.isUnset(request.chatDeviceId)) {
+      query["ChatDeviceId"] = request.chatDeviceId;
+    }
+
     if (!Util.isUnset(request.deviceId)) {
       query["DeviceId"] = request.deviceId;
     }