@alicloud/ccc20200701 2.10.2 → 2.11.0

package/dist/client.js

@@ -2499,6 +2499,66 @@ class ExportDoNotCallNumbersResponse extends $tea.Model {
     }
 }
 exports.ExportDoNotCallNumbersResponse = ExportDoNotCallNumbersResponse;
+class GetAccessChannelOfStagingRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            searchPattern: 'SearchPattern',
+        };
+    }
+    static types() {
+        return {
+            searchPattern: 'string',
+        };
+    }
+}
+exports.GetAccessChannelOfStagingRequest = GetAccessChannelOfStagingRequest;
+class GetAccessChannelOfStagingResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: GetAccessChannelOfStagingResponseBodyData,
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.GetAccessChannelOfStagingResponseBody = GetAccessChannelOfStagingResponseBody;
+class GetAccessChannelOfStagingResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: GetAccessChannelOfStagingResponseBody,
+        };
+    }
+}
+exports.GetAccessChannelOfStagingResponse = GetAccessChannelOfStagingResponse;
 class GetAudioFileRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -3572,12 +3632,14 @@ class GetMonoRecordingRequest extends $tea.Model {
     static names() {
         return {
             contactId: 'ContactId',
+            expireSeconds: 'ExpireSeconds',
             instanceId: 'InstanceId',
         };
     }
     static types() {
         return {
             contactId: 'string',
+            expireSeconds: 'number',
             instanceId: 'string',
         };
     }
@@ -6075,6 +6137,78 @@ class ListHistoricalAgentReportResponse extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentReportResponse = ListHistoricalAgentReportResponse;
+class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentIdList: 'AgentIdList',
+            endTime: 'EndTime',
+            instanceId: 'InstanceId',
+            pageNumber: 'PageNumber',
+            pageSize: 'PageSize',
+            skillGroupIdList: 'SkillGroupIdList',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            agentIdList: 'string',
+            endTime: 'number',
+            instanceId: 'string',
+            pageNumber: 'number',
+            pageSize: 'number',
+            skillGroupIdList: 'string',
+            startTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportRequest = ListHistoricalAgentSkillGroupReportRequest;
+class ListHistoricalAgentSkillGroupReportResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: ListHistoricalAgentSkillGroupReportResponseBodyData,
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBody = ListHistoricalAgentSkillGroupReportResponseBody;
+class ListHistoricalAgentSkillGroupReportResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: ListHistoricalAgentSkillGroupReportResponseBody,
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponse = ListHistoricalAgentSkillGroupReportResponse;
 class ListHistoricalSkillGroupReportRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -6337,6 +6471,76 @@ class ListIntervalAgentReportResponse extends $tea.Model {
     }
 }
 exports.ListIntervalAgentReportResponse = ListIntervalAgentReportResponse;
+class ListIntervalAgentSkillGroupReportRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentId: 'AgentId',
+            endTime: 'EndTime',
+            instanceId: 'InstanceId',
+            interval: 'Interval',
+            skillGroupId: 'SkillGroupId',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            agentId: 'string',
+            endTime: 'number',
+            instanceId: 'string',
+            interval: 'string',
+            skillGroupId: 'string',
+            startTime: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentSkillGroupReportRequest = ListIntervalAgentSkillGroupReportRequest;
+class ListIntervalAgentSkillGroupReportResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyData },
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ListIntervalAgentSkillGroupReportResponseBody = ListIntervalAgentSkillGroupReportResponseBody;
+class ListIntervalAgentSkillGroupReportResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: ListIntervalAgentSkillGroupReportResponseBody,
+        };
+    }
+}
+exports.ListIntervalAgentSkillGroupReportResponse = ListIntervalAgentSkillGroupReportResponse;
 class ListIntervalInstanceReportRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -8101,6 +8305,80 @@ class ListUsersResponse extends $tea.Model {
     }
 }
 exports.ListUsersResponse = ListUsersResponse;
+class ListVoicemailsRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            caller: 'Caller',
+            contactId: 'ContactId',
+            endTime: 'EndTime',
+            instanceId: 'InstanceId',
+            name: 'Name',
+            pageNumber: 'PageNumber',
+            pageSize: 'PageSize',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            caller: 'string',
+            contactId: 'string',
+            endTime: 'number',
+            instanceId: 'string',
+            name: 'string',
+            pageNumber: 'number',
+            pageSize: 'number',
+            startTime: 'number',
+        };
+    }
+}
+exports.ListVoicemailsRequest = ListVoicemailsRequest;
+class ListVoicemailsResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: ListVoicemailsResponseBodyData,
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ListVoicemailsResponseBody = ListVoicemailsResponseBody;
+class ListVoicemailsResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: ListVoicemailsResponseBody,
+        };
+    }
+}
+exports.ListVoicemailsResponse = ListVoicemailsResponse;
 class MakeCallRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -9031,27 +9309,89 @@ class PollUserStatusResponse extends $tea.Model {
     }
 }
 exports.PollUserStatusResponse = PollUserStatusResponse;
-class PublishContactFlowRequest extends $tea.Model {
+class ProcessAliMeCallbackOfStagingRequest extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            contactFlowId: 'ContactFlowId',
-            draftId: 'DraftId',
-            instanceId: 'InstanceId',
+            data: 'Data',
+            token: 'Token',
         };
     }
     static types() {
         return {
-            contactFlowId: 'string',
-            draftId: 'string',
-            instanceId: 'string',
+            data: 'string',
+            token: 'string',
         };
     }
 }
-exports.PublishContactFlowRequest = PublishContactFlowRequest;
-class PublishContactFlowResponseBody extends $tea.Model {
+exports.ProcessAliMeCallbackOfStagingRequest = ProcessAliMeCallbackOfStagingRequest;
+class ProcessAliMeCallbackOfStagingResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: ProcessAliMeCallbackOfStagingResponseBodyData,
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ProcessAliMeCallbackOfStagingResponseBody = ProcessAliMeCallbackOfStagingResponseBody;
+class ProcessAliMeCallbackOfStagingResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: ProcessAliMeCallbackOfStagingResponseBody,
+        };
+    }
+}
+exports.ProcessAliMeCallbackOfStagingResponse = ProcessAliMeCallbackOfStagingResponse;
+class PublishContactFlowRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            contactFlowId: 'ContactFlowId',
+            draftId: 'DraftId',
+            instanceId: 'InstanceId',
+        };
+    }
+    static types() {
+        return {
+            contactFlowId: 'string',
+            draftId: 'string',
+            instanceId: 'string',
+        };
+    }
+}
+exports.PublishContactFlowRequest = PublishContactFlowRequest;
+class PublishContactFlowResponseBody extends $tea.Model {
     constructor(map) {
         super(map);
     }
@@ -11443,6 +11783,78 @@ class UnregisterDeviceResponse extends $tea.Model {
     }
 }
 exports.UnregisterDeviceResponse = UnregisterDeviceResponse;
+class UpdateCampaignRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            callableTime: 'CallableTime',
+            campaignId: 'CampaignId',
+            contactFlowId: 'ContactFlowId',
+            endTime: 'EndTime',
+            instanceId: 'InstanceId',
+            name: 'Name',
+            startTime: 'StartTime',
+            strategyParameters: 'StrategyParameters',
+        };
+    }
+    static types() {
+        return {
+            callableTime: 'string',
+            campaignId: 'string',
+            contactFlowId: 'string',
+            endTime: 'string',
+            instanceId: 'string',
+            name: 'string',
+            startTime: 'string',
+            strategyParameters: 'string',
+        };
+    }
+}
+exports.UpdateCampaignRequest = UpdateCampaignRequest;
+class UpdateCampaignResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.UpdateCampaignResponseBody = UpdateCampaignResponseBody;
+class UpdateCampaignResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            statusCode: 'statusCode',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            statusCode: 'number',
+            body: UpdateCampaignResponseBody,
+        };
+    }
+}
+exports.UpdateCampaignResponse = UpdateCampaignResponse;
 class UpdateConfigItemsRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -11540,6 +11952,7 @@ class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
             callType: 'CallType',
             channelId: 'ChannelId',
             channelState: 'ChannelState',
+            channelVariables: 'ChannelVariables',
             destination: 'Destination',
             jobId: 'JobId',
             originator: 'Originator',
@@ -11556,6 +11969,7 @@ class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
             callType: 'string',
             channelId: 'string',
             channelState: 'string',
+            channelVariables: 'string',
             destination: 'string',
             jobId: 'string',
             originator: 'string',
@@ -12563,6 +12977,22 @@ class EndConferenceResponseBodyData extends $tea.Model {
     }
 }
 exports.EndConferenceResponseBodyData = EndConferenceResponseBodyData;
+class GetAccessChannelOfStagingResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            token: 'Token',
+        };
+    }
+    static types() {
+        return {
+            token: 'string',
+        };
+    }
+}
+exports.GetAccessChannelOfStagingResponseBodyData = GetAccessChannelOfStagingResponseBodyData;
 class GetAudioFileResponseBodyData extends $tea.Model {
     constructor(map) {
         super(map);
@@ -14499,20 +14929,24 @@ class ListAgentStateLogsResponseBodyData extends $tea.Model {
     }
     static names() {
         return {
+            breakCode: 'BreakCode',
             duration: 'Duration',
             outboundScenario: 'OutboundScenario',
             startTime: 'StartTime',
             state: 'State',
             stateCode: 'StateCode',
+            workMode: 'WorkMode',
         };
     }
     static types() {
         return {
+            breakCode: 'string',
             duration: 'number',
             outboundScenario: 'boolean',
             startTime: 'number',
             state: 'string',
             stateCode: 'string',
+            workMode: 'string',
         };
     }
 }
@@ -14962,6 +15396,7 @@ class ListCallDetailRecordsResponseBodyDataList extends $tea.Model {
             dialingTime: 'DialingTime',
             earlyMediaState: 'EarlyMediaState',
             establishedTime: 'EstablishedTime',
+            heldTime: 'HeldTime',
             instanceId: 'InstanceId',
             ivrTime: 'IvrTime',
             queueTime: 'QueueTime',
@@ -14999,6 +15434,7 @@ class ListCallDetailRecordsResponseBodyDataList extends $tea.Model {
             dialingTime: 'number',
             earlyMediaState: 'string',
             establishedTime: 'number',
+            heldTime: 'number',
             instanceId: 'string',
             ivrTime: 'number',
             queueTime: 'number',
@@ -15591,6 +16027,26 @@ class ListHistoricalAgentReportResponseBodyDataListOutbound extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentReportResponseBodyDataListOutbound = ListHistoricalAgentReportResponseBodyDataListOutbound;
+class ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList = ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList;
 class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
     constructor(map) {
         super(map);
@@ -15602,6 +16058,9 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
+            firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
             maxBreakTime: 'MaxBreakTime',
             maxHoldTime: 'MaxHoldTime',
             maxReadyTime: 'MaxReadyTime',
@@ -15616,6 +16075,11 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+            totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -15628,6 +16092,9 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList },
+            firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
             maxBreakTime: 'number',
             maxHoldTime: 'number',
             maxReadyTime: 'number',
@@ -15642,6 +16109,11 @@ class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioReadyTime: 'number',
+            totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
@@ -15701,24 +16173,60 @@ class ListHistoricalAgentReportResponseBodyData extends $tea.Model {
     }
 }
 exports.ListHistoricalAgentReportResponseBodyData = ListHistoricalAgentReportResponseBodyData;
-class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentAnswerRate: 'AgentAnswerRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerHandled: 'CallsCustomerHandled',
+            callsDialed: 'CallsDialed',
+            customerHandleRate: 'CustomerHandleRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            agentAnswerRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsCustomerHandled: 'number',
+            callsDialed: 'number',
+            customerHandleRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back = ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            abandonRate: 'AbandonRate',
-            averageAbandonTime: 'AverageAbandonTime',
-            averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
-            averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
             averageHoldTime: 'AverageHoldTime',
             averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
-            averageWaitTime: 'AverageWaitTime',
             averageWorkTime: 'AverageWorkTime',
-            callsAbandoned: 'CallsAbandoned',
-            callsAbandonedInQueue: 'CallsAbandonedInQueue',
-            callsAbandonedInRing: 'CallsAbandonedInRing',
             callsAttendedTransferIn: 'CallsAttendedTransferIn',
             callsAttendedTransferOut: 'CallsAttendedTransferOut',
             callsBlindTransferIn: 'CallsBlindTransferIn',
@@ -15726,48 +16234,28 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsHandled: 'CallsHandled',
             callsHold: 'CallsHold',
             callsOffered: 'CallsOffered',
-            callsOverflow: 'CallsOverflow',
-            callsQueued: 'CallsQueued',
             callsRinged: 'CallsRinged',
-            callsTimeout: 'CallsTimeout',
             handleRate: 'HandleRate',
-            maxAbandonTime: 'MaxAbandonTime',
-            maxAbandonedInQueueTime: 'MaxAbandonedInQueueTime',
-            maxAbandonedInRingTime: 'MaxAbandonedInRingTime',
             maxHoldTime: 'MaxHoldTime',
             maxRingTime: 'MaxRingTime',
             maxTalkTime: 'MaxTalkTime',
-            maxWaitTime: 'MaxWaitTime',
             maxWorkTime: 'MaxWorkTime',
             satisfactionIndex: 'SatisfactionIndex',
             satisfactionRate: 'SatisfactionRate',
             satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
             satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
-            serviceLevel20: 'ServiceLevel20',
-            totalAbandonTime: 'TotalAbandonTime',
-            totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
-            totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
             totalHoldTime: 'TotalHoldTime',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
-            totalWaitTime: 'TotalWaitTime',
             totalWorkTime: 'TotalWorkTime',
         };
     }
     static types() {
         return {
-            abandonRate: 'number',
-            averageAbandonTime: 'number',
-            averageAbandonedInQueueTime: 'number',
-            averageAbandonedInRingTime: 'number',
             averageHoldTime: 'number',
             averageRingTime: 'number',
             averageTalkTime: 'number',
-            averageWaitTime: 'number',
             averageWorkTime: 'number',
-            callsAbandoned: 'number',
-            callsAbandonedInQueue: 'number',
-            callsAbandonedInRing: 'number',
             callsAttendedTransferIn: 'number',
             callsAttendedTransferOut: 'number',
             callsBlindTransferIn: 'number',
@@ -15775,66 +16263,402 @@ class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Mod
             callsHandled: 'number',
             callsHold: 'number',
             callsOffered: 'number',
-            callsOverflow: 'number',
-            callsQueued: 'number',
             callsRinged: 'number',
-            callsTimeout: 'number',
             handleRate: 'number',
-            maxAbandonTime: 'number',
-            maxAbandonedInQueueTime: 'number',
-            maxAbandonedInRingTime: 'number',
             maxHoldTime: 'number',
             maxRingTime: 'number',
             maxTalkTime: 'number',
-            maxWaitTime: 'number',
             maxWorkTime: 'number',
             satisfactionIndex: 'number',
             satisfactionRate: 'number',
             satisfactionSurveysOffered: 'number',
             satisfactionSurveysResponded: 'number',
-            serviceLevel20: 'number',
-            totalAbandonTime: 'number',
-            totalAbandonedInQueueTime: 'number',
-            totalAbandonedInRingTime: 'number',
             totalHoldTime: 'number',
             totalRingTime: 'number',
             totalTalkTime: 'number',
-            totalWaitTime: 'number',
             totalWorkTime: 'number',
         };
     }
 }
-exports.ListHistoricalSkillGroupReportResponseBodyDataListInbound = ListHistoricalSkillGroupReportResponseBodyDataListInbound;
-class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound = ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            answerRate: 'AnswerRate',
-            averageDialingTime: 'AverageDialingTime',
-            averageHoldTime: 'AverageHoldTime',
-            averageRingTime: 'AverageRingTime',
             averageTalkTime: 'AverageTalkTime',
-            averageWorkTime: 'AverageWorkTime',
             callsAnswered: 'CallsAnswered',
-            callsAttendedTransferIn: 'CallsAttendedTransferIn',
-            callsAttendedTransferOut: 'CallsAttendedTransferOut',
-            callsBlindTransferIn: 'CallsBlindTransferIn',
-            callsBlindTransferOut: 'CallsBlindTransferOut',
             callsDialed: 'CallsDialed',
-            callsHold: 'CallsHold',
-            callsRinged: 'CallsRinged',
-            maxDialingTime: 'MaxDialingTime',
-            maxHoldTime: 'MaxHoldTime',
-            maxRingTime: 'MaxRingTime',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalk: 'CallsTalk',
             maxTalkTime: 'MaxTalkTime',
-            maxWorkTime: 'MaxWorkTime',
-            satisfactionIndex: 'SatisfactionIndex',
-            satisfactionRate: 'SatisfactionRate',
-            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
-            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
-            totalDialingTime: 'TotalDialingTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalk: 'number',
+            maxTalkTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal = ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            answerRate: 'AnswerRate',
+            averageDialingTime: 'AverageDialingTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAnswered: 'CallsAnswered',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsBlindTransferIn: 'CallsBlindTransferIn',
+            callsBlindTransferOut: 'CallsBlindTransferOut',
+            callsDialed: 'CallsDialed',
+            callsHold: 'CallsHold',
+            callsRinged: 'CallsRinged',
+            maxDialingTime: 'MaxDialingTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalDialingTime: 'TotalDialingTime',
+            totalHoldTime: 'TotalHoldTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWorkTime: 'TotalWorkTime',
+        };
+    }
+    static types() {
+        return {
+            answerRate: 'number',
+            averageDialingTime: 'number',
+            averageHoldTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            averageWorkTime: 'number',
+            callsAnswered: 'number',
+            callsAttendedTransferIn: 'number',
+            callsAttendedTransferOut: 'number',
+            callsBlindTransferIn: 'number',
+            callsBlindTransferOut: 'number',
+            callsDialed: 'number',
+            callsHold: 'number',
+            callsRinged: 'number',
+            maxDialingTime: 'number',
+            maxHoldTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            maxWorkTime: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            totalDialingTime: 'number',
+            totalHoldTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+            totalWorkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound = ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList = ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageBreakTime: 'AverageBreakTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageReadyTime: 'AverageReadyTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
+            firstCheckInTime: 'FirstCheckInTime',
+            lastCheckOutTime: 'LastCheckOutTime',
+            maxBreakTime: 'MaxBreakTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxReadyTime: 'MaxReadyTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            occupancyRate: 'OccupancyRate',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalBreakTime: 'TotalBreakTime',
+            totalCalls: 'TotalCalls',
+            totalHoldTime: 'TotalHoldTime',
+            totalLoggedInTime: 'TotalLoggedInTime',
+            totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+            totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
+            totalReadyTime: 'TotalReadyTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWorkTime: 'TotalWorkTime',
+        };
+    }
+    static types() {
+        return {
+            averageBreakTime: 'number',
+            averageHoldTime: 'number',
+            averageReadyTime: 'number',
+            averageTalkTime: 'number',
+            averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList },
+            firstCheckInTime: 'number',
+            lastCheckOutTime: 'number',
+            maxBreakTime: 'number',
+            maxHoldTime: 'number',
+            maxReadyTime: 'number',
+            maxTalkTime: 'number',
+            maxWorkTime: 'number',
+            occupancyRate: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            totalBreakTime: 'number',
+            totalCalls: 'number',
+            totalHoldTime: 'number',
+            totalLoggedInTime: 'number',
+            totalOutboundScenarioReadyTime: 'number',
+            totalOutboundScenarioTime: 'number',
+            totalReadyTime: 'number',
+            totalTalkTime: 'number',
+            totalWorkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall = ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall;
+class ListHistoricalAgentSkillGroupReportResponseBodyDataList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentId: 'AgentId',
+            agentName: 'AgentName',
+            back2Back: 'Back2Back',
+            displayId: 'DisplayId',
+            inbound: 'Inbound',
+            internal: 'Internal',
+            outbound: 'Outbound',
+            overall: 'Overall',
+            skillGroupId: 'SkillGroupId',
+            skillGroupName: 'SkillGroupName',
+        };
+    }
+    static types() {
+        return {
+            agentId: 'string',
+            agentName: 'string',
+            back2Back: ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back,
+            displayId: 'string',
+            inbound: ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound,
+            internal: ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal,
+            outbound: ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound,
+            overall: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall,
+            skillGroupId: 'string',
+            skillGroupName: 'string',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyDataList = ListHistoricalAgentSkillGroupReportResponseBodyDataList;
+class ListHistoricalAgentSkillGroupReportResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            list: 'List',
+            pageNumber: 'PageNumber',
+            pageSize: 'PageSize',
+            totalCount: 'TotalCount',
+        };
+    }
+    static types() {
+        return {
+            list: { 'type': 'array', 'itemType': ListHistoricalAgentSkillGroupReportResponseBodyDataList },
+            pageNumber: 'number',
+            pageSize: 'number',
+            totalCount: 'number',
+        };
+    }
+}
+exports.ListHistoricalAgentSkillGroupReportResponseBodyData = ListHistoricalAgentSkillGroupReportResponseBodyData;
+class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            abandonRate: 'AbandonRate',
+            averageAbandonTime: 'AverageAbandonTime',
+            averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
+            averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWaitTime: 'AverageWaitTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAbandoned: 'CallsAbandoned',
+            callsAbandonedInQueue: 'CallsAbandonedInQueue',
+            callsAbandonedInRing: 'CallsAbandonedInRing',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsBlindTransferIn: 'CallsBlindTransferIn',
+            callsBlindTransferOut: 'CallsBlindTransferOut',
+            callsHandled: 'CallsHandled',
+            callsHold: 'CallsHold',
+            callsOffered: 'CallsOffered',
+            callsOverflow: 'CallsOverflow',
+            callsQueued: 'CallsQueued',
+            callsRinged: 'CallsRinged',
+            callsTimeout: 'CallsTimeout',
+            handleRate: 'HandleRate',
+            maxAbandonTime: 'MaxAbandonTime',
+            maxAbandonedInQueueTime: 'MaxAbandonedInQueueTime',
+            maxAbandonedInRingTime: 'MaxAbandonedInRingTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWaitTime: 'MaxWaitTime',
+            maxWorkTime: 'MaxWorkTime',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            serviceLevel20: 'ServiceLevel20',
+            totalAbandonTime: 'TotalAbandonTime',
+            totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
+            totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
+            totalHoldTime: 'TotalHoldTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWaitTime: 'TotalWaitTime',
+            totalWorkTime: 'TotalWorkTime',
+        };
+    }
+    static types() {
+        return {
+            abandonRate: 'number',
+            averageAbandonTime: 'number',
+            averageAbandonedInQueueTime: 'number',
+            averageAbandonedInRingTime: 'number',
+            averageHoldTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            averageWaitTime: 'number',
+            averageWorkTime: 'number',
+            callsAbandoned: 'number',
+            callsAbandonedInQueue: 'number',
+            callsAbandonedInRing: 'number',
+            callsAttendedTransferIn: 'number',
+            callsAttendedTransferOut: 'number',
+            callsBlindTransferIn: 'number',
+            callsBlindTransferOut: 'number',
+            callsHandled: 'number',
+            callsHold: 'number',
+            callsOffered: 'number',
+            callsOverflow: 'number',
+            callsQueued: 'number',
+            callsRinged: 'number',
+            callsTimeout: 'number',
+            handleRate: 'number',
+            maxAbandonTime: 'number',
+            maxAbandonedInQueueTime: 'number',
+            maxAbandonedInRingTime: 'number',
+            maxHoldTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            maxWaitTime: 'number',
+            maxWorkTime: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            serviceLevel20: 'number',
+            totalAbandonTime: 'number',
+            totalAbandonedInQueueTime: 'number',
+            totalAbandonedInRingTime: 'number',
+            totalHoldTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+            totalWaitTime: 'number',
+            totalWorkTime: 'number',
+        };
+    }
+}
+exports.ListHistoricalSkillGroupReportResponseBodyDataListInbound = ListHistoricalSkillGroupReportResponseBodyDataListInbound;
+class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            answerRate: 'AnswerRate',
+            averageDialingTime: 'AverageDialingTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAnswered: 'CallsAnswered',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsBlindTransferIn: 'CallsBlindTransferIn',
+            callsBlindTransferOut: 'CallsBlindTransferOut',
+            callsDialed: 'CallsDialed',
+            callsHold: 'CallsHold',
+            callsRinged: 'CallsRinged',
+            maxDialingTime: 'MaxDialingTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalDialingTime: 'TotalDialingTime',
             totalHoldTime: 'TotalHoldTime',
             totalRingTime: 'TotalRingTime',
             totalTalkTime: 'TotalTalkTime',
@@ -16105,135 +16929,429 @@ class ListInstancesOfUserResponseBodyDataListAdminList extends $tea.Model {
     }
     static types() {
         return {
-            displayName: 'string',
-            email: 'string',
-            extension: 'string',
-            instanceId: 'string',
-            loginName: 'string',
-            mobile: 'string',
-            roleId: 'string',
-            roleName: 'string',
-            userId: 'string',
-            workMode: 'string',
+            displayName: 'string',
+            email: 'string',
+            extension: 'string',
+            instanceId: 'string',
+            loginName: 'string',
+            mobile: 'string',
+            roleId: 'string',
+            roleName: 'string',
+            userId: 'string',
+            workMode: 'string',
+        };
+    }
+}
+exports.ListInstancesOfUserResponseBodyDataListAdminList = ListInstancesOfUserResponseBodyDataListAdminList;
+class ListInstancesOfUserResponseBodyDataListNumberListSkillGroups extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            description: 'Description',
+            displayName: 'DisplayName',
+            instanceId: 'InstanceId',
+            name: 'Name',
+            phoneNumberCount: 'PhoneNumberCount',
+            skillGroupId: 'SkillGroupId',
+            userCount: 'UserCount',
+        };
+    }
+    static types() {
+        return {
+            description: 'string',
+            displayName: 'string',
+            instanceId: 'string',
+            name: 'string',
+            phoneNumberCount: 'number',
+            skillGroupId: 'string',
+            userCount: 'number',
+        };
+    }
+}
+exports.ListInstancesOfUserResponseBodyDataListNumberListSkillGroups = ListInstancesOfUserResponseBodyDataListNumberListSkillGroups;
+class ListInstancesOfUserResponseBodyDataListNumberList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            active: 'Active',
+            city: 'City',
+            contactFlowId: 'ContactFlowId',
+            instanceId: 'InstanceId',
+            number: 'Number',
+            province: 'Province',
+            skillGroups: 'SkillGroups',
+            usage: 'Usage',
+            userId: 'UserId',
+        };
+    }
+    static types() {
+        return {
+            active: 'boolean',
+            city: 'string',
+            contactFlowId: 'string',
+            instanceId: 'string',
+            number: 'string',
+            province: 'string',
+            skillGroups: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberListSkillGroups },
+            usage: 'string',
+            userId: 'string',
+        };
+    }
+}
+exports.ListInstancesOfUserResponseBodyDataListNumberList = ListInstancesOfUserResponseBodyDataListNumberList;
+class ListInstancesOfUserResponseBodyDataList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            adminList: 'AdminList',
+            aliyunUid: 'AliyunUid',
+            consoleUrl: 'ConsoleUrl',
+            description: 'Description',
+            domainName: 'DomainName',
+            id: 'Id',
+            name: 'Name',
+            numberList: 'NumberList',
+            status: 'Status',
+        };
+    }
+    static types() {
+        return {
+            adminList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListAdminList },
+            aliyunUid: 'string',
+            consoleUrl: 'string',
+            description: 'string',
+            domainName: 'string',
+            id: 'string',
+            name: 'string',
+            numberList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberList },
+            status: 'string',
+        };
+    }
+}
+exports.ListInstancesOfUserResponseBodyDataList = ListInstancesOfUserResponseBodyDataList;
+class ListInstancesOfUserResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            list: 'List',
+            pageNumber: 'PageNumber',
+            pageSize: 'PageSize',
+            totalCount: 'TotalCount',
+        };
+    }
+    static types() {
+        return {
+            list: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataList },
+            pageNumber: 'number',
+            pageSize: 'number',
+            totalCount: 'number',
+        };
+    }
+}
+exports.ListInstancesOfUserResponseBodyData = ListInstancesOfUserResponseBodyData;
+class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageHoldTime: 'AverageHoldTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsBlindTransferIn: 'CallsBlindTransferIn',
+            callsBlindTransferOut: 'CallsBlindTransferOut',
+            callsHandled: 'CallsHandled',
+            callsHold: 'CallsHold',
+            callsOffered: 'CallsOffered',
+            callsRinged: 'CallsRinged',
+            handleRate: 'HandleRate',
+            maxHoldTime: 'MaxHoldTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalHoldTime: 'TotalHoldTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWorkTime: 'TotalWorkTime',
+        };
+    }
+    static types() {
+        return {
+            averageHoldTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            averageWorkTime: 'number',
+            callsAttendedTransferIn: 'number',
+            callsAttendedTransferOut: 'number',
+            callsBlindTransferIn: 'number',
+            callsBlindTransferOut: 'number',
+            callsHandled: 'number',
+            callsHold: 'number',
+            callsOffered: 'number',
+            callsRinged: 'number',
+            handleRate: 'number',
+            maxHoldTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            maxWorkTime: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            totalHoldTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+            totalWorkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentReportResponseBodyDataInbound = ListIntervalAgentReportResponseBodyDataInbound;
+class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            answerRate: 'AnswerRate',
+            averageDialingTime: 'AverageDialingTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            callsAnswered: 'CallsAnswered',
+            callsAttendedTransferIn: 'CallsAttendedTransferIn',
+            callsAttendedTransferOut: 'CallsAttendedTransferOut',
+            callsBlindTransferIn: 'CallsBlindTransferIn',
+            callsBlindTransferOut: 'CallsBlindTransferOut',
+            callsDialed: 'CallsDialed',
+            callsHold: 'CallsHold',
+            callsRinged: 'CallsRinged',
+            maxDialingTime: 'MaxDialingTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalDialingTime: 'TotalDialingTime',
+            totalHoldTime: 'TotalHoldTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWorkTime: 'TotalWorkTime',
+        };
+    }
+    static types() {
+        return {
+            answerRate: 'number',
+            averageDialingTime: 'number',
+            averageHoldTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            averageWorkTime: 'number',
+            callsAnswered: 'number',
+            callsAttendedTransferIn: 'number',
+            callsAttendedTransferOut: 'number',
+            callsBlindTransferIn: 'number',
+            callsBlindTransferOut: 'number',
+            callsDialed: 'number',
+            callsHold: 'number',
+            callsRinged: 'number',
+            maxDialingTime: 'number',
+            maxHoldTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            maxWorkTime: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            totalDialingTime: 'number',
+            totalHoldTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
+            totalWorkTime: 'number',
         };
     }
 }
-exports.ListInstancesOfUserResponseBodyDataListAdminList = ListInstancesOfUserResponseBodyDataListAdminList;
-class ListInstancesOfUserResponseBodyDataListNumberListSkillGroups extends $tea.Model {
+exports.ListIntervalAgentReportResponseBodyDataOutbound = ListIntervalAgentReportResponseBodyDataOutbound;
+class ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            description: 'Description',
-            displayName: 'DisplayName',
-            instanceId: 'InstanceId',
-            name: 'Name',
-            phoneNumberCount: 'PhoneNumberCount',
-            skillGroupId: 'SkillGroupId',
-            userCount: 'UserCount',
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
         };
     }
     static types() {
         return {
-            description: 'string',
-            displayName: 'string',
-            instanceId: 'string',
-            name: 'string',
-            phoneNumberCount: 'number',
-            skillGroupId: 'string',
-            userCount: 'number',
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
         };
     }
 }
-exports.ListInstancesOfUserResponseBodyDataListNumberListSkillGroups = ListInstancesOfUserResponseBodyDataListNumberListSkillGroups;
-class ListInstancesOfUserResponseBodyDataListNumberList extends $tea.Model {
+exports.ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList = ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList;
+class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            active: 'Active',
-            city: 'City',
-            contactFlowId: 'ContactFlowId',
-            instanceId: 'InstanceId',
-            number: 'Number',
-            province: 'Province',
-            skillGroups: 'SkillGroups',
-            usage: 'Usage',
-            userId: 'UserId',
+            averageBreakTime: 'AverageBreakTime',
+            averageHoldTime: 'AverageHoldTime',
+            averageReadyTime: 'AverageReadyTime',
+            averageTalkTime: 'AverageTalkTime',
+            averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
+            firstCheckInTime: 'FirstCheckInTime',
+            lastCheckoutTime: 'LastCheckoutTime',
+            maxBreakTime: 'MaxBreakTime',
+            maxHoldTime: 'MaxHoldTime',
+            maxReadyTime: 'MaxReadyTime',
+            maxTalkTime: 'MaxTalkTime',
+            maxWorkTime: 'MaxWorkTime',
+            occupancyRate: 'OccupancyRate',
+            satisfactionIndex: 'SatisfactionIndex',
+            satisfactionRate: 'SatisfactionRate',
+            satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+            satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+            totalBreakTime: 'TotalBreakTime',
+            totalCalls: 'TotalCalls',
+            totalHoldTime: 'TotalHoldTime',
+            totalLoggedInTime: 'TotalLoggedInTime',
+            totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+            totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+            totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+            totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+            totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
+            totalReadyTime: 'TotalReadyTime',
+            totalTalkTime: 'TotalTalkTime',
+            totalWorkTime: 'TotalWorkTime',
         };
     }
     static types() {
         return {
-            active: 'boolean',
-            city: 'string',
-            contactFlowId: 'string',
-            instanceId: 'string',
-            number: 'string',
-            province: 'string',
-            skillGroups: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberListSkillGroups },
-            usage: 'string',
-            userId: 'string',
+            averageBreakTime: 'number',
+            averageHoldTime: 'number',
+            averageReadyTime: 'number',
+            averageTalkTime: 'number',
+            averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList },
+            firstCheckInTime: 'number',
+            lastCheckoutTime: 'number',
+            maxBreakTime: 'number',
+            maxHoldTime: 'number',
+            maxReadyTime: 'number',
+            maxTalkTime: 'number',
+            maxWorkTime: 'number',
+            occupancyRate: 'number',
+            satisfactionIndex: 'number',
+            satisfactionRate: 'number',
+            satisfactionSurveysOffered: 'number',
+            satisfactionSurveysResponded: 'number',
+            totalBreakTime: 'number',
+            totalCalls: 'number',
+            totalHoldTime: 'number',
+            totalLoggedInTime: 'number',
+            totalOffSiteOnlineTime: 'number',
+            totalOfficePhoneOnlineTime: 'number',
+            totalOnSiteOnlineTime: 'number',
+            totalOutboundScenarioReadyTime: 'number',
+            totalOutboundScenarioTime: 'number',
+            totalReadyTime: 'number',
+            totalTalkTime: 'number',
+            totalWorkTime: 'number',
         };
     }
 }
-exports.ListInstancesOfUserResponseBodyDataListNumberList = ListInstancesOfUserResponseBodyDataListNumberList;
-class ListInstancesOfUserResponseBodyDataList extends $tea.Model {
+exports.ListIntervalAgentReportResponseBodyDataOverall = ListIntervalAgentReportResponseBodyDataOverall;
+class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            adminList: 'AdminList',
-            aliyunUid: 'AliyunUid',
-            consoleUrl: 'ConsoleUrl',
-            description: 'Description',
-            domainName: 'DomainName',
-            id: 'Id',
-            name: 'Name',
-            numberList: 'NumberList',
-            status: 'Status',
+            inbound: 'Inbound',
+            outbound: 'Outbound',
+            overall: 'Overall',
+            statsTime: 'StatsTime',
         };
     }
     static types() {
         return {
-            adminList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListAdminList },
-            aliyunUid: 'string',
-            consoleUrl: 'string',
-            description: 'string',
-            domainName: 'string',
-            id: 'string',
-            name: 'string',
-            numberList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberList },
-            status: 'string',
+            inbound: ListIntervalAgentReportResponseBodyDataInbound,
+            outbound: ListIntervalAgentReportResponseBodyDataOutbound,
+            overall: ListIntervalAgentReportResponseBodyDataOverall,
+            statsTime: 'number',
         };
     }
 }
-exports.ListInstancesOfUserResponseBodyDataList = ListInstancesOfUserResponseBodyDataList;
-class ListInstancesOfUserResponseBodyData extends $tea.Model {
+exports.ListIntervalAgentReportResponseBodyData = ListIntervalAgentReportResponseBodyData;
+class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
-            list: 'List',
-            pageNumber: 'PageNumber',
-            pageSize: 'PageSize',
-            totalCount: 'TotalCount',
+            agentAnswerRate: 'AgentAnswerRate',
+            answerRate: 'AnswerRate',
+            averageCustomerRingTime: 'AverageCustomerRingTime',
+            averageRingTime: 'AverageRingTime',
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsCustomerHandled: 'CallsCustomerHandled',
+            callsDialed: 'CallsDialed',
+            customerHandleRate: 'CustomerHandleRate',
+            maxCustomerRingTime: 'MaxCustomerRingTime',
+            maxRingTime: 'MaxRingTime',
+            maxTalkTime: 'MaxTalkTime',
+            totalCustomerRingTime: 'TotalCustomerRingTime',
+            totalRingTime: 'TotalRingTime',
+            totalTalkTime: 'TotalTalkTime',
         };
     }
     static types() {
         return {
-            list: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataList },
-            pageNumber: 'number',
-            pageSize: 'number',
-            totalCount: 'number',
+            agentAnswerRate: 'number',
+            answerRate: 'number',
+            averageCustomerRingTime: 'number',
+            averageRingTime: 'number',
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsCustomerHandled: 'number',
+            callsDialed: 'number',
+            customerHandleRate: 'number',
+            maxCustomerRingTime: 'number',
+            maxRingTime: 'number',
+            maxTalkTime: 'number',
+            totalCustomerRingTime: 'number',
+            totalRingTime: 'number',
+            totalTalkTime: 'number',
         };
     }
 }
-exports.ListInstancesOfUserResponseBodyData = ListInstancesOfUserResponseBodyData;
-class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back = ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back;
+class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
@@ -16296,8 +17414,38 @@ class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
         };
     }
 }
-exports.ListIntervalAgentReportResponseBodyDataInbound = ListIntervalAgentReportResponseBodyDataInbound;
-class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataInbound = ListIntervalAgentSkillGroupReportResponseBodyDataInbound;
+class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            averageTalkTime: 'AverageTalkTime',
+            callsAnswered: 'CallsAnswered',
+            callsDialed: 'CallsDialed',
+            callsHandled: 'CallsHandled',
+            callsOffered: 'CallsOffered',
+            callsTalk: 'CallsTalk',
+            maxTalkTime: 'MaxTalkTime',
+            totalTalkTime: 'TotalTalkTime',
+        };
+    }
+    static types() {
+        return {
+            averageTalkTime: 'number',
+            callsAnswered: 'number',
+            callsDialed: 'number',
+            callsHandled: 'number',
+            callsOffered: 'number',
+            callsTalk: 'number',
+            maxTalkTime: 'number',
+            totalTalkTime: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataInternal = ListIntervalAgentSkillGroupReportResponseBodyDataInternal;
+class ListIntervalAgentSkillGroupReportResponseBodyDataOutbound extends $tea.Model {
     constructor(map) {
         super(map);
     }
@@ -16366,8 +17514,28 @@ class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
         };
     }
 }
-exports.ListIntervalAgentReportResponseBodyDataOutbound = ListIntervalAgentReportResponseBodyDataOutbound;
-class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataOutbound = ListIntervalAgentSkillGroupReportResponseBodyDataOutbound;
+class ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            breakCode: 'BreakCode',
+            count: 'Count',
+            duration: 'Duration',
+        };
+    }
+    static types() {
+        return {
+            breakCode: 'string',
+            count: 'number',
+            duration: 'number',
+        };
+    }
+}
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList = ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList;
+class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Model {
     constructor(map) {
         super(map);
     }
@@ -16378,6 +17546,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'AverageReadyTime',
             averageTalkTime: 'AverageTalkTime',
             averageWorkTime: 'AverageWorkTime',
+            breakCodeDetailList: 'BreakCodeDetailList',
             firstCheckInTime: 'FirstCheckInTime',
             lastCheckoutTime: 'LastCheckoutTime',
             maxBreakTime: 'MaxBreakTime',
@@ -16394,6 +17563,8 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'TotalCalls',
             totalHoldTime: 'TotalHoldTime',
             totalLoggedInTime: 'TotalLoggedInTime',
+            totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+            totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
             totalReadyTime: 'TotalReadyTime',
             totalTalkTime: 'TotalTalkTime',
             totalWorkTime: 'TotalWorkTime',
@@ -16406,6 +17577,7 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             averageReadyTime: 'number',
             averageTalkTime: 'number',
             averageWorkTime: 'number',
+            breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
             firstCheckInTime: 'number',
             lastCheckoutTime: 'number',
             maxBreakTime: 'number',
@@ -16422,20 +17594,24 @@ class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
             totalCalls: 'number',
             totalHoldTime: 'number',
             totalLoggedInTime: 'number',
+            totalOutboundScenarioReadyTime: 'number',
+            totalOutboundScenarioTime: 'number',
             totalReadyTime: 'number',
             totalTalkTime: 'number',
             totalWorkTime: 'number',
         };
     }
 }
-exports.ListIntervalAgentReportResponseBodyDataOverall = ListIntervalAgentReportResponseBodyDataOverall;
-class ListIntervalAgentReportResponseBodyData extends $tea.Model {
+exports.ListIntervalAgentSkillGroupReportResponseBodyDataOverall = ListIntervalAgentSkillGroupReportResponseBodyDataOverall;
+class ListIntervalAgentSkillGroupReportResponseBodyData extends $tea.Model {
     constructor(map) {
         super(map);
     }
     static names() {
         return {
+            back2Back: 'Back2Back',
             inbound: 'Inbound',
+            internal: 'Internal',
             outbound: 'Outbound',
             overall: 'Overall',
             statsTime: 'StatsTime',
@@ -16443,14 +17619,16 @@ class ListIntervalAgentReportResponseBodyData extends $tea.Model {
     }
     static types() {
         return {
-            inbound: ListIntervalAgentReportResponseBodyDataInbound,
-            outbound: ListIntervalAgentReportResponseBodyDataOutbound,
-            overall: ListIntervalAgentReportResponseBodyDataOverall,
+            back2Back: ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back,
+            inbound: ListIntervalAgentSkillGroupReportResponseBodyDataInbound,
+            internal: ListIntervalAgentSkillGroupReportResponseBodyDataInternal,
+            outbound: ListIntervalAgentSkillGroupReportResponseBodyDataOutbound,
+            overall: ListIntervalAgentSkillGroupReportResponseBodyDataOverall,
             statsTime: 'number',
         };
     }
 }
-exports.ListIntervalAgentReportResponseBodyData = ListIntervalAgentReportResponseBodyData;
+exports.ListIntervalAgentSkillGroupReportResponseBodyData = ListIntervalAgentSkillGroupReportResponseBodyData;
 class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     constructor(map) {
         super(map);
@@ -18483,6 +19661,60 @@ class ListUsersResponseBodyData extends $tea.Model {
     }
 }
 exports.ListUsersResponseBodyData = ListUsersResponseBodyData;
+class ListVoicemailsResponseBodyDataList extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            callee: 'Callee',
+            caller: 'Caller',
+            cdrStartTime: 'CdrStartTime',
+            contactId: 'ContactId',
+            duration: 'Duration',
+            instanceId: 'InstanceId',
+            name: 'Name',
+            recordingDuration: 'RecordingDuration',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            callee: 'string',
+            caller: 'string',
+            cdrStartTime: 'number',
+            contactId: 'string',
+            duration: 'number',
+            instanceId: 'string',
+            name: 'string',
+            recordingDuration: 'number',
+            startTime: 'string',
+        };
+    }
+}
+exports.ListVoicemailsResponseBodyDataList = ListVoicemailsResponseBodyDataList;
+class ListVoicemailsResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            list: 'List',
+            pageNumber: 'PageNumber',
+            pageSize: 'PageSize',
+            totalCount: 'TotalCount',
+        };
+    }
+    static types() {
+        return {
+            list: { 'type': 'array', 'itemType': ListVoicemailsResponseBodyDataList },
+            pageNumber: 'number',
+            pageSize: 'number',
+            totalCount: 'number',
+        };
+    }
+}
+exports.ListVoicemailsResponseBodyData = ListVoicemailsResponseBodyData;
 class MakeCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
     constructor(map) {
         super(map);
@@ -19025,6 +20257,22 @@ class PollUserStatusResponseBodyData extends $tea.Model {
     }
 }
 exports.PollUserStatusResponseBodyData = PollUserStatusResponseBodyData;
+class ProcessAliMeCallbackOfStagingResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            result: 'Result',
+        };
+    }
+    static types() {
+        return {
+            result: 'string',
+        };
+    }
+}
+exports.ProcessAliMeCallbackOfStagingResponseBodyData = ProcessAliMeCallbackOfStagingResponseBodyData;
 class ReadyForServiceResponseBodyData extends $tea.Model {
     constructor(map) {
         super(map);
@@ -19182,6 +20430,7 @@ class ReleaseCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
             callType: 'CallType',
             channelId: 'ChannelId',
             channelState: 'ChannelState',
+            channelVariables: 'ChannelVariables',
             destination: 'Destination',
             jobId: 'JobId',
             originator: 'Originator',
@@ -19197,6 +20446,7 @@ class ReleaseCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
             callType: 'string',
             channelId: 'string',
             channelState: 'string',
+            channelVariables: 'string',
             destination: 'string',
             jobId: 'string',
             originator: 'string',
@@ -21648,6 +22898,29 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.exportDoNotCallNumbersWithOptions(request, runtime);
     }
+    async getAccessChannelOfStagingWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = openapi_util_1.default.query(tea_util_1.default.toMap(request));
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "GetAccessChannelOfStaging",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "GET",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new GetAccessChannelOfStagingResponse({}));
+    }
+    async getAccessChannelOfStaging(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.getAccessChannelOfStagingWithOptions(request, runtime);
+    }
     async getAudioFileWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -22153,6 +23426,9 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.contactId)) {
             query["ContactId"] = request.contactId;
         }
+        if (!tea_util_1.default.isUnset(request.expireSeconds)) {
+            query["ExpireSeconds"] = request.expireSeconds;
+        }
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }
@@ -23432,6 +24708,52 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listHistoricalAgentReportWithOptions(request, runtime);
     }
+    async listHistoricalAgentSkillGroupReportWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.endTime)) {
+            query["EndTime"] = request.endTime;
+        }
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        if (!tea_util_1.default.isUnset(request.pageNumber)) {
+            query["PageNumber"] = request.pageNumber;
+        }
+        if (!tea_util_1.default.isUnset(request.pageSize)) {
+            query["PageSize"] = request.pageSize;
+        }
+        if (!tea_util_1.default.isUnset(request.skillGroupIdList)) {
+            query["SkillGroupIdList"] = request.skillGroupIdList;
+        }
+        if (!tea_util_1.default.isUnset(request.startTime)) {
+            query["StartTime"] = request.startTime;
+        }
+        let body = {};
+        if (!tea_util_1.default.isUnset(request.agentIdList)) {
+            body["AgentIdList"] = request.agentIdList;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+            body: openapi_util_1.default.parseToMap(body),
+        });
+        let params = new $OpenApi.Params({
+            action: "ListHistoricalAgentSkillGroupReport",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ListHistoricalAgentSkillGroupReportResponse({}));
+    }
+    async listHistoricalAgentSkillGroupReport(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.listHistoricalAgentSkillGroupReportWithOptions(request, runtime);
+    }
     async listHistoricalSkillGroupReportWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -23571,6 +24893,29 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listIntervalAgentReportWithOptions(request, runtime);
     }
+    async listIntervalAgentSkillGroupReportWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = openapi_util_1.default.query(tea_util_1.default.toMap(request));
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "ListIntervalAgentSkillGroupReport",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "GET",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ListIntervalAgentSkillGroupReportResponse({}));
+    }
+    async listIntervalAgentSkillGroupReport(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.listIntervalAgentSkillGroupReportWithOptions(request, runtime);
+    }
     async listIntervalInstanceReportWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -24517,6 +25862,53 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listUsersWithOptions(request, runtime);
     }
+    async listVoicemailsWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.caller)) {
+            query["Caller"] = request.caller;
+        }
+        if (!tea_util_1.default.isUnset(request.contactId)) {
+            query["ContactId"] = request.contactId;
+        }
+        if (!tea_util_1.default.isUnset(request.endTime)) {
+            query["EndTime"] = request.endTime;
+        }
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        if (!tea_util_1.default.isUnset(request.name)) {
+            query["Name"] = request.name;
+        }
+        if (!tea_util_1.default.isUnset(request.pageNumber)) {
+            query["PageNumber"] = request.pageNumber;
+        }
+        if (!tea_util_1.default.isUnset(request.pageSize)) {
+            query["PageSize"] = request.pageSize;
+        }
+        if (!tea_util_1.default.isUnset(request.startTime)) {
+            query["StartTime"] = request.startTime;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "ListVoicemails",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ListVoicemailsResponse({}));
+    }
+    async listVoicemails(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.listVoicemailsWithOptions(request, runtime);
+    }
     async makeCallWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -25019,6 +26411,35 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.pollUserStatusWithOptions(request, runtime);
     }
+    async processAliMeCallbackOfStagingWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.data)) {
+            query["Data"] = request.data;
+        }
+        if (!tea_util_1.default.isUnset(request.token)) {
+            query["Token"] = request.token;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "ProcessAliMeCallbackOfStaging",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ProcessAliMeCallbackOfStagingResponse({}));
+    }
+    async processAliMeCallbackOfStaging(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.processAliMeCallbackOfStagingWithOptions(request, runtime);
+    }
     async publishContactFlowWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -26294,6 +27715,53 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.unregisterDeviceWithOptions(request, runtime);
     }
+    async updateCampaignWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.callableTime)) {
+            query["CallableTime"] = request.callableTime;
+        }
+        if (!tea_util_1.default.isUnset(request.campaignId)) {
+            query["CampaignId"] = request.campaignId;
+        }
+        if (!tea_util_1.default.isUnset(request.contactFlowId)) {
+            query["ContactFlowId"] = request.contactFlowId;
+        }
+        if (!tea_util_1.default.isUnset(request.endTime)) {
+            query["EndTime"] = request.endTime;
+        }
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        if (!tea_util_1.default.isUnset(request.name)) {
+            query["Name"] = request.name;
+        }
+        if (!tea_util_1.default.isUnset(request.startTime)) {
+            query["StartTime"] = request.startTime;
+        }
+        if (!tea_util_1.default.isUnset(request.strategyParameters)) {
+            query["StrategyParameters"] = request.strategyParameters;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "UpdateCampaign",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new UpdateCampaignResponse({}));
+    }
+    async updateCampaign(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.updateCampaignWithOptions(request, runtime);
+    }
     async updateConfigItemsWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};