@aikaara/chat-sdk 0.2.0 → 0.3.0

package/dist/index.cjs

@@ -1 +1 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("./AikaaraChatClient-ChZ2bL9f.cjs"),n=require("./headless.cjs"),a=require("./ui.cjs");function u(t){a.registerComponents();const r=document.createElement("aikaara-chat-widget"),o={baseUrl:"base-url",userToken:"user-token",apiKey:"api-key",title:"title",subtitle:"subtitle",theme:"theme",primaryColor:"primary-color",position:"position",width:"width",height:"height",placeholder:"placeholder",welcomeMessage:"welcome-message",avatarUrl:"avatar-url"};for(const[s,l]of Object.entries(o)){const i=t[s];i!=null&&r.setAttribute(l,String(i))}return r.configure(t),document.body.appendChild(r),r}function g(){const t=document.querySelector("aikaara-chat-widget");t&&t.remove()}exports.ActionCableClient=e.ActionCableClient;exports.AikaaraChatClient=e.AikaaraChatClient;exports.ApiClient=e.ApiClient;exports.ChannelSubscription=e.ChannelSubscription;exports.ConnectionManager=e.ConnectionManager;exports.ConversationManager=e.ConversationManager;exports.EventEmitter=e.EventEmitter;exports.MessageStore=e.MessageStore;exports.FormBridge=n.FormBridge;exports.TiledeskTransport=n.TiledeskTransport;exports.AikaaraChatBubble=a.AikaaraChatBubble;exports.AikaaraChatHeader=a.AikaaraChatHeader;exports.AikaaraChatInput=a.AikaaraChatInput;exports.AikaaraChatWidget=a.AikaaraChatWidget;exports.AikaaraErrorBanner=a.AikaaraErrorBanner;exports.AikaaraMessageBubble=a.AikaaraMessageBubble;exports.AikaaraMessageList=a.AikaaraMessageList;exports.AikaaraStreamingMessage=a.AikaaraStreamingMessage;exports.AikaaraTypingIndicator=a.AikaaraTypingIndicator;exports.registerComponents=a.registerComponents;exports.mount=u;exports.unmount=g;
+"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("./AikaaraChatClient-kAu65hX-.cjs"),n=require("./headless.cjs"),a=require("./ui.cjs");function c(t){a.registerComponents();const r=document.createElement("aikaara-chat-widget"),o={baseUrl:"base-url",userToken:"user-token",apiKey:"api-key",title:"title",subtitle:"subtitle",theme:"theme",primaryColor:"primary-color",position:"position",width:"width",height:"height",placeholder:"placeholder",welcomeMessage:"welcome-message",avatarUrl:"avatar-url"};for(const[s,l]of Object.entries(o)){const i=t[s];i!=null&&r.setAttribute(l,String(i))}return r.configure(t),document.body.appendChild(r),r}function d(){const t=document.querySelector("aikaara-chat-widget");t&&t.remove()}exports.ActionCableClient=e.ActionCableClient;exports.AikaaraChatClient=e.AikaaraChatClient;exports.ApiClient=e.ApiClient;exports.ChannelSubscription=e.ChannelSubscription;exports.ConnectionManager=e.ConnectionManager;exports.ConversationManager=e.ConversationManager;exports.EventEmitter=e.EventEmitter;exports.MessageStore=e.MessageStore;exports.TiledeskTransport=e.TiledeskTransport;exports.extractTiledeskFileEnvelope=e.extractTiledeskFileEnvelope;exports.inferTiledeskRole=e.inferTiledeskRole;exports.isTiledeskSelfEcho=e.isTiledeskSelfEcho;exports.parseTiledeskTemplate=e.parseTiledeskTemplate;exports.FormBridge=n.FormBridge;exports.createFetchUploadAdapter=n.createFetchUploadAdapter;exports.AikaaraChatBubble=a.AikaaraChatBubble;exports.AikaaraChatHeader=a.AikaaraChatHeader;exports.AikaaraChatInput=a.AikaaraChatInput;exports.AikaaraChatWidget=a.AikaaraChatWidget;exports.AikaaraErrorBanner=a.AikaaraErrorBanner;exports.AikaaraMessageBubble=a.AikaaraMessageBubble;exports.AikaaraMessageList=a.AikaaraMessageList;exports.AikaaraStreamingMessage=a.AikaaraStreamingMessage;exports.AikaaraTypingIndicator=a.AikaaraTypingIndicator;exports.registerComponents=a.registerComponents;exports.mount=c;exports.unmount=d;

package/dist/index.d.ts

@@ -41,14 +41,39 @@ export declare class AikaaraChatBubble extends HTMLElement {
 
 export declare class AikaaraChatClient extends EventEmitter<ChatEvents> {
     private connection;
+    private tiledesk;
     private api;
     private messageStore;
     private conversationManager;
     private subscription;
     private config;
-    constructor(config: ChatClientConfig);
+    private mode;
+    private uploadAdapter;
+    private tiledeskUnsubs;
+    constructor(config: ChatClientConfig, opts?: {
+        uploadAdapter?: UploadAdapter;
+    });
+    private usesAikaara;
+    private usesTiledesk;
+    private initTiledeskTransport;
     connect(): Promise<void>;
     sendMessage(content: string): Promise<void>;
+    /**
+     * Upload a file via the configured UploadAdapter (client-side: file goes
+     * to the tenant's own backend, never through Aikaara). Then publish the
+     * Tiledesk file-message envelope so hooks_controller picks it up.
+     */
+    sendFile(file: File | Blob, opts?: {
+        caption?: string;
+    }): Promise<void>;
+    /**
+     * Trigger Tiledesk's CHAT_INITIATED event — required to kick off a bot flow
+     * for newly-created Tiledesk request groups.
+     */
+    initiateTiledeskChat(extraAttributes?: Record<string, unknown>): void;
+    /** Mark a Tiledesk message as read (publishes status=300 update). */
+    markTiledeskRead(messageId: string): void;
+    setUploadAdapter(adapter: UploadAdapter): void;
     sendUserEvent(eventKey: string, value?: object, source?: string): Promise<void>;
     loadHistory(): Promise<Message[]>;
     get messages(): Message[];
@@ -73,6 +98,8 @@ export declare class AikaaraChatClient extends EventEmitter<ChatEvents> {
      */
     setContext(context: AppContext): Promise<void>;
     disconnect(): Promise<void>;
+    private handleTiledeskMessage;
+    private handleTiledeskStatusUpdate;
     /**
      * Parse structured action results from tool execution output.
      * When the agent calls tools like `edit_current_entity`, `save_current_entity`,
@@ -120,6 +147,7 @@ export declare class AikaaraChatWidget extends HTMLElement {
     attributeChangedCallback(_name: string, oldVal: string, newVal: string): void;
     configure(config: Partial<WidgetConfig>): void;
     private getConfig;
+    setUploadAdapter(adapter: UploadAdapter): void;
     private render;
     private initController;
     sendUserEvent(eventKey: string, value?: Record<string, unknown>, source?: string): void;
@@ -139,11 +167,19 @@ export declare class AikaaraErrorBanner extends HTMLElement {
 
 export declare class AikaaraMessageBubble extends HTMLElement {
     private shadow;
+    private templatePayload;
+    private attachments;
     static get observedAttributes(): string[];
     constructor();
     connectedCallback(): void;
     attributeChangedCallback(): void;
+    setTemplatePayload(payload: unknown): void;
+    setAttachments(attachments: Array<{
+        fileName: string;
+        fileUrl: string;
+    }>): void;
     private render;
+    private renderAttachments;
 }
 
 export declare class AikaaraMessageList extends HTMLElement {
@@ -162,6 +198,13 @@ export declare class AikaaraMessageList extends HTMLElement {
     showTypingIndicator(): void;
     removeTypingIndicator(): void;
     private appendMessageElement;
+    /**
+     * Replace an existing rendered message (matched by id or externalId) in place.
+     * Used when a Tiledesk self-echo reconciles with an optimistic bubble or when
+     * a status update flips delivered → read.
+     */
+    upsertMessage(message: Message): void;
+    private findRenderedMessage;
     private scrollToBottom;
     private formatTime;
 }
@@ -239,11 +282,30 @@ export declare interface ChatClientConfig extends ConnectionConfig {
     conversationId?: string;
     systemPromptId?: number;
     channel?: 'widget' | 'api' | 'sidekick';
+    /**
+     * Transport selection.
+     * - `aikaara` (default): ActionCable to Aikaara Rails (AI streaming).
+     * - `tiledesk`: MQTT direct to a self-hosted Tiledesk + chat21 stack.
+     * - `dual`: both — Aikaara cable for AI, Tiledesk MQTT for live-agent + file events.
+     */
+    transport?: TransportMode;
+    /**
+     * Tiledesk-side identity. Required when `transport` is `tiledesk` or `dual`.
+     * `userId` here is the Tiledesk user `_id` and is also used as the SDK conversation
+     * subject — Aikaara conversations bound to this user via ext_uid mapping.
+     */
+    tiledeskIdentity?: {
+        userId: string;
+        userName?: string;
+        departmentId?: string;
+        senderFullname?: string;
+    };
     onMessage?: (message: Message) => void;
     onStatusChange?: (status: string) => void;
     onError?: (error: Error) => void;
     onStreamUpdate?: (delta: string, fullContent: string) => void;
     onConnectionStateChange?: (state: ConnectionState) => void;
+    onTemplateMessage?: (template: TemplateMessageEvent) => void;
 }
 
 export declare interface ChatEvents {
@@ -331,6 +393,8 @@ declare interface CreateConversationResponse {
     status: string;
 }
 
+export declare function createFetchUploadAdapter(config: FetchUploadAdapterConfig): UploadAdapter;
+
 export declare interface EditEntityAction {
     action: 'edit_entity';
     entity_type: string;
@@ -346,6 +410,18 @@ export declare class EventEmitter<Events extends Record<string, any>> {
     removeAllListeners(): void;
 }
 
+export declare function extractTiledeskFileEnvelope(message: TiledeskMessage): TiledeskFileEnvelope | null;
+
+export declare interface FetchUploadAdapterConfig {
+    endpoint: string;
+    method?: 'POST' | 'PUT';
+    fieldName?: string;
+    headers?: Record<string, string> | (() => Record<string, string> | Promise<Record<string, string>>);
+    credentials?: RequestCredentials;
+    extraFields?: Record<string, string> | ((ctx: UploadAdapterContext) => Record<string, string>);
+    parseResponse?: (raw: unknown, ctx: UploadAdapterContext) => UploadAdapterResult;
+}
+
 export declare interface FieldUpdate {
     field: string;
     value: unknown;
@@ -468,10 +544,19 @@ export declare interface FormRegistration {
     getCurrentValues: () => Record<string, unknown>;
 }
 
+export declare function inferTiledeskRole(message: TiledeskMessage, cfg: TiledeskRoleConfig): TiledeskRole;
+
+/**
+ * Self-echo detector — Tiledesk fans the user's outgoing publish back
+ * as a `clientadded` event on the same connection. UI must dedupe against
+ * the optimistic local message rather than rendering twice.
+ */
+export declare function isTiledeskSelfEcho(message: TiledeskMessage, userId: string): boolean;
+
 export declare interface Message {
     id: string;
     conversationId: string;
-    role: 'user' | 'assistant' | 'system' | 'tool';
+    role: 'user' | 'assistant' | 'system' | 'tool' | 'agent';
     content: string;
     toolCalls?: ToolCall[];
     toolCallResults?: ToolCallResult;
@@ -479,7 +564,19 @@ export declare interface Message {
     tokensOutput?: number;
     metadata?: Record<string, unknown>;
     createdAt: string;
-    status?: 'sending' | 'sent' | 'streaming' | 'complete' | 'error';
+    status?: 'sending' | 'sent' | 'delivered' | 'read' | 'streaming' | 'complete' | 'error';
+    externalId?: string;
+    template?: {
+        contentType?: string;
+        templateId?: string;
+        payload?: unknown;
+    };
+    attachments?: Array<{
+        fileName: string;
+        fileUrl: string;
+        cloudFileId?: string;
+        contentType?: string;
+    }>;
 }
 
 export declare class MessageStore {
@@ -487,6 +584,22 @@ export declare class MessageStore {
     private optimisticCounter;
     get messages(): Message[];
     addOptimistic(role: 'user', content: string, conversationId: string): Message;
+    /**
+     * Reconcile a remote message against an outstanding optimistic message.
+     * Tiledesk fans the user's outgoing publish back as an inbound clientadded —
+     * dedupe by exact content + recency window so the optimistic bubble keeps
+     * its position and we don't render duplicates.
+     */
+    reconcileOptimistic(remote: Message, recencyMs?: number): Message | null;
+    /**
+     * Append a remote-originated message (e.g. from Tiledesk MQTT). If a matching
+     * optimistic message exists it is reconciled in place; otherwise appended.
+     */
+    upsertRemoteMessage(remote: Message): {
+        message: Message;
+        deduped: boolean;
+    };
+    updateMessageStatus(externalId: string, status: Message['status']): Message | undefined;
     confirmOptimistic(tempId: string): void;
     addStreamingMessage(conversationId: string): Message;
     updateStreaming(content: string): void;
@@ -507,6 +620,8 @@ export declare interface NavigateAction {
     navigate_to: string;
 }
 
+export declare function parseTiledeskTemplate(message: TiledeskMessage): TiledeskParsedTemplate;
+
 export declare function registerComponents(): void;
 
 export declare interface SaveEntityAction {
@@ -515,44 +630,167 @@ export declare interface SaveEntityAction {
 
 declare type SubscriptionCallback = (data: unknown) => void;
 
+declare interface TemplateMessageEvent {
+    messageId: string;
+    conversationId: string;
+    role: 'user' | 'assistant' | 'system' | 'agent';
+    contentType?: string;
+    templateId?: string;
+    payload?: unknown;
+    innerMessage?: string;
+    raw: unknown;
+}
+
 export declare interface TestToolAction {
     action: 'test_tool';
     tool_id: number;
     parameters: Record<string, unknown>;
 }
 
+export declare interface TiledeskFileEnvelope {
+    fileName?: string;
+    fileUrl?: string;
+    cloudFileId?: string;
+    templateId?: string;
+}
+
+export declare interface TiledeskFileMessageInput {
+    fileName: string;
+    fileUrl: string;
+    cloudFileId?: string;
+    templateId?: string;
+    headerImgSrc?: string;
+    type?: 'link' | 'image';
+    isDeepLink?: boolean;
+    description?: string;
+    attributes?: Record<string, unknown>;
+    metadata?: Record<string, unknown>;
+}
+
+export declare interface TiledeskFileTemplateConfig {
+    templateId: string;
+    headerImgSrc?: string;
+    type?: 'link' | 'image';
+    isDeepLink?: boolean;
+}
+
 export declare interface TiledeskMessage {
     text?: string;
     type?: string;
     sender?: string;
     senderFullname?: string;
+    sender_fullname?: string;
     recipient?: string;
+    recipient_fullname?: string;
+    channel_type?: string;
     timestamp?: number;
+    app_id?: string;
+    message_id?: string;
+    status?: number;
     attributes?: Record<string, unknown>;
     metadata?: Record<string, unknown>;
     [key: string]: unknown;
 }
 
+export declare interface TiledeskMessageContext {
+    topic: string;
+    conversationId?: string;
+    messageId?: string;
+    kind: 'clientadded' | 'update' | 'unknown';
+}
+
+export declare interface TiledeskMessageDefaults {
+    channelType?: string;
+    channel?: string;
+    requestChannel?: string;
+    platform?: string;
+    medium?: string;
+    departmentId?: string;
+    attributes?: Record<string, unknown>;
+}
+
+export declare interface TiledeskParsedTemplate {
+    contentType?: string;
+    templateId?: string;
+    payload?: unknown;
+    innerMessage?: string;
+    raw: TiledeskMessage;
+}
+
+export declare type TiledeskRole = 'user' | 'assistant' | 'system' | 'agent';
+
+export declare interface TiledeskRoleConfig {
+    userId: string;
+    systemSenders?: string[];
+    botSenderPrefix?: string;
+}
+
+export declare interface TiledeskStatusUpdate {
+    conversationId: string;
+    messageId: string;
+    status: number;
+    raw: Record<string, unknown>;
+}
+
+export declare interface TiledeskTopicTemplates {
+    inbound?: string;
+    inboundUpdate?: string;
+    outbound?: string;
+    presence?: string;
+    wildcardSubscribe?: string;
+}
+
 export declare class TiledeskTransport {
     private client;
     private config;
+    private currentToken;
+    private clientId;
+    private appId;
+    private topics;
     private messageHandlers;
     private stateHandlers;
+    private statusUpdateHandlers;
     private subscribedTopics;
     private reconnectAttempt;
     private maxReconnectAttempts;
+    private reconnectMaxDelayMs;
     private disposed;
+    private reconnectTimer;
+    private inboundRegex;
+    private inboundUpdateRegex;
     constructor(config: TiledeskTransportConfig);
     connect(): Promise<void>;
+    subscribeWildcard(): void;
     subscribeToConversation(conversationId: string): void;
     unsubscribeFromConversation(conversationId: string): void;
-    publishMessage(conversationId: string, text: string): void;
+    publishMessage(conversationId: string, text: string, overrides?: Partial<TiledeskMessage>): void;
+    publishFileMessage(conversationId: string, file: TiledeskFileMessageInput): void;
+    publishRaw(conversationId: string, message: TiledeskMessage): void;
+    /**
+     * Send a read receipt for a message. Tiledesk widgets publish
+     * `{"status":300}` to apps/{appId}/users/{userId}/messages/{convId}/{msgId}/update.
+     */
+    publishReadReceipt(conversationId: string, messageId: string, status?: number): void;
+    /**
+     * Trigger conversation kickoff. Tiledesk bot routing waits for the
+     * widget to publish a CHAT_INITIATED event before the bot replies.
+     */
+    publishChatInitiated(conversationId: string, extraAttributes?: Record<string, unknown>): void;
     onMessage(handler: TransportMessageHandler): () => void;
     onStateChange(handler: TransportStateHandler): () => void;
+    onStatusUpdate(handler: TransportStatusUpdateHandler): () => void;
     disconnect(): void;
     get isConnected(): boolean;
     private scheduleReconnect;
     private notifyStateChange;
+    private dispatchInbound;
+    private buildOutgoingEnvelope;
+    private publishEnvelope;
+    private renderInboundTopic;
+    private renderOutboundTopic;
+    private renderPresenceTopic;
+    private renderTemplate;
+    private buildTopicRegex;
 }
 
 export declare interface TiledeskTransportConfig {
@@ -561,6 +799,28 @@ export declare interface TiledeskTransportConfig {
     userId: string;
     userName?: string;
     projectId: string;
+    appId?: string;
+    clientId?: string;
+    protocolVersion?: 3 | 4 | 5;
+    protocolId?: 'MQIsdp' | 'MQTT';
+    mqttUsername?: string;
+    connectTimeoutMs?: number;
+    keepAliveSec?: number;
+    maxReconnectAttempts?: number;
+    reconnectMaxDelayMs?: number;
+    tokenProvider?: () => Promise<string>;
+    wildcardSubscribe?: boolean;
+    subscribeQos?: 0 | 1 | 2;
+    publishQos?: 0 | 1 | 2;
+    publishRetain?: boolean;
+    enablePresence?: boolean;
+    presencePayloadConnected?: Record<string, unknown>;
+    presencePayloadDisconnected?: Record<string, unknown>;
+    topicTemplates?: TiledeskTopicTemplates;
+    messageDefaults?: TiledeskMessageDefaults;
+    fileTemplate?: TiledeskFileTemplateConfig;
+    recipientFullnameResolver?: (conversationId: string) => string | undefined;
+    senderFullname?: string;
 }
 
 export declare interface ToolCall {
@@ -577,12 +837,37 @@ export declare interface ToolCallResult {
     content: string;
 }
 
-export declare type TransportMessageHandler = (message: TiledeskMessage) => void;
+export declare type TransportMessageHandler = (message: TiledeskMessage, ctx: TiledeskMessageContext) => void;
+
+declare type TransportMode = 'aikaara' | 'tiledesk' | 'dual';
 
 export declare type TransportStateHandler = (connected: boolean) => void;
 
+export declare type TransportStatusUpdateHandler = (update: TiledeskStatusUpdate) => void;
+
 export declare function unmount(): void;
 
+export declare interface UploadAdapter {
+    upload(file: File | Blob, ctx: UploadAdapterContext): Promise<UploadAdapterResult>;
+}
+
+export declare interface UploadAdapterContext {
+    conversationId: string;
+    userId: string;
+    projectId?: string;
+    appId?: string;
+}
+
+export declare interface UploadAdapterResult {
+    url: string;
+    fileName: string;
+    cloudFileId?: string;
+    relativePath?: string;
+    contentType?: string;
+    byteSize?: number;
+    meta?: Record<string, unknown>;
+}
+
 export declare interface WidgetConfig extends ChatClientConfig {
     position?: 'bottom-right' | 'bottom-left';
     offset?: {
@@ -605,6 +890,7 @@ export declare interface WidgetConfig extends ChatClientConfig {
     showBubble?: boolean;
     bubbleText?: string;
     bubbleIcon?: string;
+    uploadAdapter?: UploadAdapter;
 }
 
 export { }

package/dist/index.mjs

@@ -1,9 +1,9 @@
-import { A as p, a as d, b as g, C as h, c as k, d as C, E as b, M as A } from "./AikaaraChatClient-C4lWcRsS.mjs";
-import { FormBridge as M, TiledeskTransport as w } from "./headless.mjs";
-import { registerComponents as n } from "./ui.mjs";
-import { AikaaraChatBubble as v, AikaaraChatHeader as E, AikaaraChatInput as S, AikaaraChatWidget as x, AikaaraErrorBanner as B, AikaaraMessageBubble as T, AikaaraMessageList as I, AikaaraStreamingMessage as U, AikaaraTypingIndicator as j } from "./ui.mjs";
+import { A as m, a as u, b as h, C as k, c as g, d as C, E as A, M as b, T as f, e as T, i as M, f as v, p as w } from "./AikaaraChatClient-Cqbcd1jb.mjs";
+import { FormBridge as E, createFetchUploadAdapter as S } from "./headless.mjs";
+import { registerComponents as s } from "./ui.mjs";
+import { AikaaraChatBubble as B, AikaaraChatHeader as F, AikaaraChatInput as U, AikaaraChatWidget as I, AikaaraErrorBanner as j, AikaaraMessageBubble as q, AikaaraMessageList as H, AikaaraStreamingMessage as K, AikaaraTypingIndicator as L } from "./ui.mjs";
 function l(e) {
-  n();
+  s();
   const a = document.createElement("aikaara-chat-widget"), r = {
     baseUrl: "base-url",
     userToken: "user-token",
@@ -30,26 +30,31 @@ function c() {
   e && e.remove();
 }
 export {
-  p as ActionCableClient,
-  v as AikaaraChatBubble,
-  d as AikaaraChatClient,
-  E as AikaaraChatHeader,
-  S as AikaaraChatInput,
-  x as AikaaraChatWidget,
-  B as AikaaraErrorBanner,
-  T as AikaaraMessageBubble,
-  I as AikaaraMessageList,
-  U as AikaaraStreamingMessage,
-  j as AikaaraTypingIndicator,
-  g as ApiClient,
-  h as ChannelSubscription,
-  k as ConnectionManager,
+  m as ActionCableClient,
+  B as AikaaraChatBubble,
+  u as AikaaraChatClient,
+  F as AikaaraChatHeader,
+  U as AikaaraChatInput,
+  I as AikaaraChatWidget,
+  j as AikaaraErrorBanner,
+  q as AikaaraMessageBubble,
+  H as AikaaraMessageList,
+  K as AikaaraStreamingMessage,
+  L as AikaaraTypingIndicator,
+  h as ApiClient,
+  k as ChannelSubscription,
+  g as ConnectionManager,
   C as ConversationManager,
-  b as EventEmitter,
-  M as FormBridge,
-  A as MessageStore,
-  w as TiledeskTransport,
+  A as EventEmitter,
+  E as FormBridge,
+  b as MessageStore,
+  f as TiledeskTransport,
+  S as createFetchUploadAdapter,
+  T as extractTiledeskFileEnvelope,
+  M as inferTiledeskRole,
+  v as isTiledeskSelfEcho,
   l as mount,
-  n as registerComponents,
+  w as parseTiledeskTemplate,
+  s as registerComponents,
   c as unmount
 };