@aglyn/shared-util-email 1.0.0-beta.264 → 1.0.0-beta.266

package/src/lib/tenant-emails.generated.js

@@ -50,14 +50,24 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Booking confirmed",
+                "text": "{{host.businessName}} · Booking",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "You’re booked: {{service.name}}",
                 "variant": "heading"
             },
             {
                 "block": "text",
-                "text": "Hi {{name}}, your booking with {{host.businessName}} is confirmed: \"{{service.name}}\" on {{when}} ({{timezone}}).",
+                "text": "Hi {{name}}, your booking with {{host.businessName}} is confirmed. Here are the details to keep.",
                 "variant": "body"
             },
+            {
+                "block": "text",
+                "text": "Service: {{service.name}}\nWhen: {{when}} ({{timezone}})\nReference: {{booking.ref}}",
+                "variant": "details"
+            },
             {
                 "block": "text",
                 "text": "{{booking.payment}}",
@@ -65,7 +75,7 @@
             },
             {
                 "block": "text",
-                "text": "Reference: {{booking.ref}}",
+                "text": "Need to change it? Reply to this email and {{host.businessName}} will help.",
                 "variant": "caption"
             }
         ],
@@ -104,8 +114,28 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Hi {{name}}, this is a reminder of your booking with {{host.businessName}}: \"{{service.name}}\" on {{when}} ({{timezone}}).",
+                "text": "{{host.businessName}} · Booking",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "Your booking is coming up",
+                "variant": "heading"
+            },
+            {
+                "block": "text",
+                "text": "Hi {{name}}, this is a reminder of your booking with {{host.businessName}}.",
                 "variant": "body"
+            },
+            {
+                "block": "text",
+                "text": "Service: {{service.name}}\nWhen: {{when}} ({{timezone}})",
+                "variant": "details"
+            },
+            {
+                "block": "text",
+                "text": "Can no longer make it? Reply to this email so {{host.businessName}} can offer the time to someone else.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you have a booking with {{host.businessName}}."
@@ -151,6 +181,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Booking",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your booking has a new time",
@@ -158,12 +193,17 @@
             },
             {
                 "block": "text",
-                "text": "Hi {{name}}, your booking with {{host.businessName}} for \"{{service.name}}\" is now on {{when}} ({{timezone}}). It was on {{previousWhen}}.",
+                "text": "Hi {{name}}, your booking with {{host.businessName}} moved. The new time is below; the old one no longer applies.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "Reference: {{booking.ref}}",
+                "text": "Service: {{service.name}}\nNew time: {{when}} ({{timezone}})\nWas: {{previousWhen}}\nReference: {{booking.ref}}",
+                "variant": "details"
+            },
+            {
+                "block": "text",
+                "text": "Does the new time not work? Reply to this email and {{host.businessName}} will help.",
                 "variant": "caption"
             }
         ],
@@ -212,23 +252,23 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Thanks for your purchase!",
-                "variant": "heading"
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
             },
             {
                 "block": "text",
-                "text": "Here is the receipt for your order from {{host.businessName}}.",
-                "variant": "body"
+                "text": "Thanks for your order",
+                "variant": "heading"
             },
             {
                 "block": "text",
-                "text": "{{order.summary}}",
+                "text": "Here is the receipt for your order from {{host.businessName}}. We will email you again as your order moves along, and the order page always shows where it is.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "Total charged: {{order.total}}",
-                "variant": "body"
+                "text": "{{order.summary}}\nTotal charged: {{order.total}}",
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -242,7 +282,7 @@
             },
             {
                 "block": "text",
-                "text": "Order reference: {{order.ref}}",
+                "text": "Order {{order.number}} · payment reference {{order.ref}}. Questions about your order? Reply to this email and {{host.businessName}} will get back to you.",
                 "variant": "caption"
             }
         ],
@@ -294,6 +334,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your order is on its way",
@@ -301,13 +346,13 @@
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} shipped items from order {{order.number}}.",
+                "text": "{{host.businessName}} shipped these items from order {{order.number}}.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{shipment.summary}}",
-                "variant": "body"
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -323,6 +368,11 @@
                 "block": "button",
                 "label": "Track your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "The order page shows every shipment and its tracking as it moves. Questions about your order? Reply to this email and {{host.businessName}} will get back to you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -353,6 +403,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your order was delivered",
@@ -360,13 +415,13 @@
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} marked order {{order.number}} as delivered.",
+                "text": "{{host.businessName}} marked order {{order.number}} as delivered. We hope you enjoy it.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{order.summary}}",
-                "variant": "body"
+                "variant": "details"
             },
             {
                 "block": "button",
@@ -375,7 +430,7 @@
             },
             {
                 "block": "text",
-                "text": "If something is missing or not right, reply to this email or contact {{host.businessName}}.",
+                "text": "Something missing or not right? Reply to this email and {{host.businessName}} will sort it out.",
                 "variant": "caption"
             }
         ],
@@ -417,6 +472,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your refund is on its way",
@@ -429,23 +489,23 @@
             },
             {
                 "block": "text",
-                "text": "{{refund.summary}}",
-                "variant": "body"
+                "text": "{{refund.summary}}\nTotal refunded: {{refund.amount}}",
+                "variant": "details"
             },
             {
                 "block": "text",
                 "text": "{{refund.note}}",
                 "variant": "body"
             },
-            {
-                "block": "text",
-                "text": "Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.",
-                "variant": "caption"
-            },
             {
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -481,6 +541,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your order was canceled",
@@ -488,13 +553,13 @@
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} canceled order {{order.number}}.",
+                "text": "{{host.businessName}} canceled order {{order.number}}. These items will not be sent.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{order.summary}}",
-                "variant": "body"
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -505,6 +570,11 @@
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Questions about your order? Reply to this email and {{host.businessName}} will get back to you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -550,6 +620,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your order is ready for pickup",
@@ -557,13 +632,13 @@
             },
             {
                 "block": "text",
-                "text": "Order {{order.number}} is ready at {{pickup.location}}.",
+                "text": "Order {{order.number}} is packed and waiting for you at {{pickup.location}}.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "{{order.summary}}",
-                "variant": "body"
+                "text": "{{order.summary}}\nPick up at: {{pickup.location}}",
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -575,15 +650,15 @@
                 "text": "{{pickup.instructions}}",
                 "variant": "body"
             },
-            {
-                "block": "text",
-                "text": "Bring your order number, {{order.number}}.",
-                "variant": "caption"
-            },
             {
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Bring your order number, {{order.number}}. Questions about your order? Reply to this email and {{host.businessName}} will get back to you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -619,6 +694,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Thanks for picking up your order",
@@ -626,17 +706,22 @@
             },
             {
                 "block": "text",
-                "text": "Order {{order.number}} was picked up from {{pickup.location}}.",
+                "text": "Order {{order.number}} was picked up from {{pickup.location}}. Enjoy it.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "{{order.summary}}",
-                "variant": "body"
+                "text": "{{order.summary}}\nPicked up at: {{pickup.location}}",
+                "variant": "details"
+            },
+            {
+                "block": "button",
+                "label": "View your order",
+                "href": "{{order.statusUrl}}"
             },
             {
                 "block": "text",
-                "text": "If something is missing or not right, reply to this email or contact {{host.businessName}}.",
+                "text": "Something missing or not right? Reply to this email and {{host.businessName}} will sort it out.",
                 "variant": "caption"
             }
         ],
@@ -675,23 +760,33 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Your order is on its way",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "Your order is out for delivery",
                 "variant": "heading"
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} is out delivering order {{order.number}}. Your window: {{delivery.window}}.",
+                "text": "{{host.businessName}} is on the way with order {{order.number}}.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "{{order.summary}}",
-                "variant": "body"
+                "text": "{{order.summary}}\nDelivery window: {{delivery.window}}",
+                "variant": "details"
             },
             {
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Questions about your order? Reply to this email and {{host.businessName}} will get back to you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -729,9 +824,19 @@
                 "name": "order.ref",
                 "description": "Order reference id",
                 "sample": "cs_test_123"
+            },
+            {
+                "name": "orders.url",
+                "description": "The site’s Orders page in the console",
+                "sample": "https://app.example.com/northwind/hosts/northwind/products/orders"
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{site.name}} · New order",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "You made a sale",
@@ -739,22 +844,22 @@
             },
             {
                 "block": "text",
-                "text": "A new order came in on {{site.name}}.",
+                "text": "A new paid order came in on {{site.name}}. Here is what was bought and who bought it.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "{{order.summary}}",
-                "variant": "body"
+                "text": "{{order.summary}}\nTotal: {{order.total}}\nBuyer: {{buyer.email}}\nPayment reference: {{order.ref}}",
+                "variant": "details"
             },
             {
-                "block": "text",
-                "text": "Total: {{order.total}}",
-                "variant": "body"
+                "block": "button",
+                "label": "Open orders",
+                "href": "{{orders.url}}"
             },
             {
                 "block": "text",
-                "text": "Buyer: {{buyer.email}} · Order {{order.ref}}",
+                "text": "Fulfill it from Orders: as you mark it shipped, ready for pickup or delivered, the buyer is emailed at each step.",
                 "variant": "caption"
             }
         ],
@@ -798,28 +903,23 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Reservation confirmed",
-                "variant": "heading"
-            },
-            {
-                "block": "text",
-                "text": "Your stay at {{host.businessName}} is confirmed.",
-                "variant": "body"
+                "text": "{{host.businessName}} · Reservation",
+                "variant": "eyebrow"
             },
             {
                 "block": "text",
-                "text": "Check-in: {{reservation.checkIn}}",
-                "variant": "body"
+                "text": "Your stay is confirmed",
+                "variant": "heading"
             },
             {
                 "block": "text",
-                "text": "Nights: {{reservation.nights}}",
+                "text": "Your reservation at {{host.businessName}} is booked. Here are the details to keep.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "Paid today: {{reservation.paid}}",
-                "variant": "body"
+                "text": "Check-in: {{reservation.checkIn}}\nNights: {{reservation.nights}}\nPaid today: {{reservation.paid}}\nReference: {{reservation.ref}}",
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -828,7 +928,7 @@
             },
             {
                 "block": "text",
-                "text": "Reference: {{reservation.ref}}",
+                "text": "Questions before you arrive? Reply to this email and {{host.businessName}} will get back to you.",
                 "variant": "caption"
             }
         ],
@@ -862,7 +962,12 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "Your gift card",
+                "text": "{{host.businessName}} · Gift card",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "Your {{giftcard.value}} gift card",
                 "variant": "heading"
             },
             {
@@ -877,8 +982,8 @@
             },
             {
                 "block": "text",
-                "text": "Gift card code: {{giftcard.code}}",
-                "variant": "body"
+                "text": "Value: {{giftcard.value}}\nGift card code: {{giftcard.code}}",
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -887,8 +992,13 @@
             },
             {
                 "block": "button",
-                "label": "Visit {{host.businessName}}",
+                "label": "Shop {{host.businessName}}",
                 "href": "{{host.url}}"
+            },
+            {
+                "block": "text",
+                "text": "Keep this email: the code is what you spend the card with.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because a gift card from {{host.businessName}} was sent to this address."
@@ -924,13 +1034,28 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "{{product.name}} is back in stock at {{host.businessName}}.",
+                "text": "{{host.businessName}}",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "{{product.name}} is back in stock",
+                "variant": "heading"
+            },
+            {
+                "block": "text",
+                "text": "You asked to hear when {{product.name}} was back at {{host.businessName}}. It is, and you can order it now.",
                 "variant": "body"
             },
             {
                 "block": "button",
-                "label": "View product",
+                "label": "Shop {{product.name}}",
                 "href": "{{product.url}}"
+            },
+            {
+                "block": "text",
+                "text": "You asked {{host.businessName}} to tell you when it was back. Nothing is held for you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you asked {{host.businessName}} to tell you when this was back."
@@ -954,12 +1079,22 @@
         "defaultBody": [
             {
                 "block": "text",
-                "text": "You left items in your cart at {{host.businessName}}. Pick up where you left off.",
+                "text": "{{host.businessName}}",
+                "variant": "eyebrow"
+            },
+            {
+                "block": "text",
+                "text": "You left something in your cart",
+                "variant": "heading"
+            },
+            {
+                "block": "text",
+                "text": "Your cart at {{host.businessName}} still has your items in it. Pick up where you left off whenever you are ready.",
                 "variant": "body"
             },
             {
                 "block": "button",
-                "label": "Return to cart",
+                "label": "Return to your cart",
                 "href": "{{cart.url}}"
             },
             {
@@ -1002,6 +1137,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "How did we do?",
@@ -1009,13 +1149,13 @@
             },
             {
                 "block": "text",
-                "text": "Thanks again for your order {{order.number}} from {{host.businessName}}. Would you tell other shoppers what you think? Each link opens the product with a review form.",
+                "text": "Thanks again for your order {{order.number}} from {{host.businessName}}. Would you tell other shoppers what you think? Each link opens the product with a review form ready.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{review.products}}",
-                "variant": "body"
+                "variant": "links"
             },
             {
                 "block": "button",
@@ -1051,6 +1191,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Members",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "{{post.title}}",
@@ -1060,6 +1205,11 @@
                 "block": "text",
                 "text": "{{post.body}}",
                 "variant": "body"
+            },
+            {
+                "block": "button",
+                "label": "Visit {{host.businessName}}",
+                "href": "{{host.url}}"
             }
         ],
         "footerReason": "You’re receiving this because you’re a member of {{host.businessName}}."
@@ -1095,6 +1245,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{site.name}} · Account security",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Reset your password",
@@ -1139,6 +1294,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{site.name}} · Account security",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your password was changed",
@@ -1156,7 +1316,7 @@
             },
             {
                 "block": "text",
-                "text": "If you did not expect this, contact the site owner.",
+                "text": "If you did not expect this, contact the site owner straight away.",
                 "variant": "caption"
             }
         ],
@@ -1183,6 +1343,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Confirm your subscription",
@@ -1190,9 +1355,14 @@
             },
             {
                 "block": "text",
-                "text": "Please confirm that you want to get {{stream.name}} emails from {{host.businessName}} at this address.",
+                "text": "Please confirm that you want {{stream.name}} emails from {{host.businessName}} at this address. Nothing is sent until you do.",
                 "variant": "body"
             },
+            {
+                "block": "text",
+                "text": "List: {{stream.name}}\nFrom: {{host.businessName}}",
+                "variant": "details"
+            },
             {
                 "block": "button",
                 "label": "Confirm my subscription",
@@ -1200,7 +1370,7 @@
             },
             {
                 "block": "text",
-                "text": "The link works for three days. If you did not sign up, ignore this message — nothing will be sent.",
+                "text": "The link works for three days. If you did not sign up, ignore this message and nothing will be sent.",
                 "variant": "caption"
             }
         ],
@@ -1234,9 +1404,19 @@
                 "name": "return.customerNote",
                 "description": "What the buyer wrote; empty when they wrote nothing",
                 "sample": "The lid was cracked."
+            },
+            {
+                "name": "return.url",
+                "description": "The return in the console, to approve or decline",
+                "sample": "https://app.example.com/northwind/hosts/northwind/products/returns?return=ret_123"
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "A buyer asked for a return",
@@ -1244,22 +1424,27 @@
             },
             {
                 "block": "text",
-                "text": "{{buyer.email}} wants to return items from order {{order.number}}.",
+                "text": "{{buyer.email}} wants to return items from order {{order.number}}. Approve or decline it, and the buyer is emailed your answer.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "{{return.items}}",
-                "variant": "body"
+                "text": "{{return.items}}\nBuyer: {{buyer.email}}",
+                "variant": "details"
             },
             {
                 "block": "text",
                 "text": "{{return.customerNote}}",
                 "variant": "body"
             },
+            {
+                "block": "button",
+                "label": "Review the return",
+                "href": "{{return.url}}"
+            },
             {
                 "block": "text",
-                "text": "Approve or decline it under Products → Returns.",
+                "text": "Returns are under Products → Returns, beside the order they are for.",
                 "variant": "caption"
             }
         ],
@@ -1301,6 +1486,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your return is approved",
@@ -1308,13 +1498,18 @@
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} approved the return of:",
+                "text": "{{host.businessName}} approved the return of these items from order {{order.number}}.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{return.items}}",
-                "variant": "body"
+                "variant": "details"
+            },
+            {
+                "block": "text",
+                "text": "What to do next",
+                "variant": "subheading"
             },
             {
                 "block": "text",
@@ -1330,6 +1525,11 @@
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Your refund is sent once {{host.businessName}} receives the items, and you will get an email when it is.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -1365,6 +1565,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "We could not accept this return",
@@ -1372,13 +1577,13 @@
             },
             {
                 "block": "text",
-                "text": "{{host.businessName}} declined the return of:",
+                "text": "{{host.businessName}} declined the return of these items from order {{order.number}}.",
                 "variant": "body"
             },
             {
                 "block": "text",
                 "text": "{{return.items}}",
-                "variant": "body"
+                "variant": "details"
             },
             {
                 "block": "text",
@@ -1389,6 +1594,11 @@
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Questions about it? Reply to this email and {{host.businessName}} will get back to you.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -1424,6 +1634,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Order {{order.number}}",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your return is refunded",
@@ -1436,13 +1651,18 @@
             },
             {
                 "block": "text",
-                "text": "{{return.items}}",
-                "variant": "body"
+                "text": "{{return.items}}\nTotal refunded: {{return.refundTotal}}",
+                "variant": "details"
             },
             {
                 "block": "button",
                 "label": "View your order",
                 "href": "{{order.statusUrl}}"
+            },
+            {
+                "block": "text",
+                "text": "Refunds usually appear within 5 to 10 business days, depending on your bank.",
+                "variant": "caption"
             }
         ],
         "footerReason": "You’re receiving this because you placed an order with {{host.businessName}}."
@@ -1513,6 +1733,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Rewards",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "You earned {{loyalty.points}} points",
@@ -1520,17 +1745,17 @@
             },
             {
                 "block": "text",
-                "text": "Thanks for your order with {{host.businessName}}.",
+                "text": "Thanks for your order with {{host.businessName}}, {{name}}. Here is where your rewards stand.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "You have {{loyalty.balance}} points (worth {{loyalty.value}}) and {{loyalty.credit}} in store credit.",
-                "variant": "body"
+                "text": "Points: {{loyalty.balance}} (worth {{loyalty.value}})\nStore credit: {{loyalty.credit}}\nRewards code: {{loyalty.code}}",
+                "variant": "details"
             },
             {
                 "block": "text",
-                "text": "Your rewards code is {{loyalty.code}}. Enter it at checkout on {{host.url}}, or give it at the register, to spend your balance.",
+                "text": "Enter your rewards code at checkout on {{host.url}}, or give it at the register, to spend your balance.",
                 "variant": "body"
             },
             {
@@ -1597,6 +1822,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Rewards",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "You have {{loyalty.amount}} in store credit",
@@ -1604,17 +1834,22 @@
             },
             {
                 "block": "text",
-                "text": "{{loyalty.note}}",
+                "text": "{{host.businessName}} added {{loyalty.amount}} of store credit to your rewards.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "You have {{loyalty.balance}} points (worth {{loyalty.value}}) and {{loyalty.credit}} in store credit.",
+                "text": "{{loyalty.note}}",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "Your rewards code is {{loyalty.code}}. Enter it at checkout on {{host.url}}, or give it at the register, to spend your balance.",
+                "text": "Points: {{loyalty.balance}} (worth {{loyalty.value}})\nStore credit: {{loyalty.credit}}\nRewards code: {{loyalty.code}}",
+                "variant": "details"
+            },
+            {
+                "block": "text",
+                "text": "Enter your rewards code at checkout on {{host.url}}, or give it at the register, to spend your balance.",
                 "variant": "body"
             },
             {
@@ -1671,6 +1906,11 @@
             }
         ],
         "defaultBody": [
+            {
+                "block": "text",
+                "text": "{{host.businessName}} · Rewards",
+                "variant": "eyebrow"
+            },
             {
                 "block": "text",
                 "text": "Your referral paid off",
@@ -1678,17 +1918,17 @@
             },
             {
                 "block": "text",
-                "text": "A friend used your referral code at {{host.businessName}}, so you have {{loyalty.amount}} more in store credit.",
+                "text": "A friend used your referral code at {{host.businessName}}, so you have {{loyalty.amount}} more in store credit. Thanks for spreading the word.",
                 "variant": "body"
             },
             {
                 "block": "text",
-                "text": "You have {{loyalty.balance}} points (worth {{loyalty.value}}) and {{loyalty.credit}} in store credit.",
-                "variant": "body"
+                "text": "Points: {{loyalty.balance}} (worth {{loyalty.value}})\nStore credit: {{loyalty.credit}}\nRewards code: {{loyalty.code}}",
+                "variant": "details"
             },
             {
                 "block": "text",
-                "text": "Your rewards code is {{loyalty.code}}. Enter it at checkout on {{host.url}}, or give it at the register, to spend your balance.",
+                "text": "Enter your rewards code at checkout on {{host.url}}, or give it at the register, to spend your balance.",
                 "variant": "body"
             },
             {