@aglyn/plugins-outreach 1.0.0-beta.275 → 1.0.0-beta.277

package/src/lib/routes/reply-routes.js

@@ -20,10 +20,12 @@ import { outreachThreadMessageFromGmail } from "../engine/thread-message.js";
 import { mailboxRef } from "../mailboxes/mailbox-credentials.js";
 import { outreachLocalDay } from "../mailboxes/mailbox-settings.js";
 import { markOutreachMailboxReconnectRequired } from "../mailboxes/mailbox-transport.js";
+import { OUTREACH_COLLECTIONS } from "../model/outreach.types.js";
+import { newOutreachLinkId, outreachStoredLink } from "../runtime/click-link.js";
 import { fileOutreachEmail } from "../runtime/timeline.js";
 import { outreachUnsubscribeMailbox } from "../runtime/unsubscribe-link.js";
 import { lookupOutreachDoNotContact, lookupOutreachDoNotContactDomains } from "../storage/do-not-contact-store.js";
-import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnrollment, readStoredOutreachMailbox } from "../storage/outreach-records.js";
+import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnrollment, readStoredOutreachMailbox, readStoredOutreachSequence } from "../storage/outreach-records.js";
 import { GmailTransportError, googleFailureAnswer, isReconnectRequired } from "../transport/gmail-errors.js";
 import { Rfc5322MessageError } from "../transport/rfc5322.js";
 import { sendOutreachReply } from "../transport/send-message.js";
@@ -62,6 +64,15 @@ import { outreachMethodNotAllowed, outreachOk, outreachRefusal, readOutreachDocu
  * the enrollment's `lastSentAtMs` moves, which keeps the thread watched for
  * what the person writes next.
  *
+ * ## Its links, on a sequence that tracks them
+ *
+ * The links in the member's words go out as the short links a step's do
+ * (AGL-4022), on the mailbox domain's link host: minted with the answer's
+ * reply key, stored before the send, and kept on the `manual_reply` record.
+ * A click on one is the person's — on their enrollment and their record —
+ * and never the sequence's. A link that cannot be stored goes out as
+ * written: an answer whose links work beats one held for a counter.
+ *
  * ## Once
  *
  * The composer mints a key per answer, which becomes its `Message-ID`. The
@@ -73,24 +84,24 @@ import { outreachMethodNotAllowed, outreachOk, outreachRefusal, readOutreachDocu
 /** The most of an enrollment's threads one read opens, newest first. */ const THREADS_READ_MAX = 5;
 /** The most messages from the person's address one read opens, outside those threads. */ const OWN_THREAD_MESSAGES_MAX = 10;
 /** A reply key as the composer mints one: a UUID, or anything as plain. */ const REPLY_KEY = /^[A-Za-z0-9][A-Za-z0-9-]{7,63}$/;
-/** The enrollment, and the mailbox an answer goes from: its own, else its sequence's. */ async function loadEnrollment(firestore, orgId, enrollmentId) {
+/** The enrollment, its sequence's click setting, and the mailbox an answer goes from: its own, else its sequence's. */ async function loadEnrollment(firestore, orgId, enrollmentId) {
     const snapshot = await outreachOrgCollection(firestore, orgId, 'enrollments').doc(enrollmentId).get();
     const enrollment = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined);
     if (!enrollment) return null;
-    let mailboxId = enrollment.mailboxId;
-    if (!mailboxId && enrollment.sequenceId) {
-        var _sequence_get;
-        const sequence = await outreachOrgCollection(firestore, orgId, 'sequences').doc(enrollment.sequenceId).get();
-        mailboxId = String(sequence.exists ? (_sequence_get = sequence.get('mailboxId')) != null ? _sequence_get : '' : '');
-    }
+    const stored = enrollment.sequenceId ? await outreachOrgCollection(firestore, orgId, 'sequences').doc(enrollment.sequenceId).get() : null;
+    const sequence = stored ? readStoredOutreachSequence(stored.id, stored.exists ? stored.data() : undefined) : null;
+    const tracksLinks = (sequence == null ? void 0 : sequence.settings.trackClicks) === true;
+    const mailboxId = enrollment.mailboxId || (sequence == null ? void 0 : sequence.mailboxId) || '';
     if (!mailboxId) return {
         enrollment,
-        mailbox: null
+        mailbox: null,
+        tracksLinks
     };
     const box = await mailboxRef(firestore, orgId, mailboxId).get();
     return {
         enrollment,
-        mailbox: readStoredOutreachMailbox(mailboxId, box.exists ? box.data() : undefined)
+        mailbox: readStoredOutreachMailbox(mailboxId, box.exists ? box.data() : undefined),
+        tracksLinks
     };
 }
 /** The member is the mailbox's own, or an organization owner or admin. */ const mayUseMailbox = (caller, mailbox)=>Boolean(mailbox) && ((mailbox == null ? void 0 : mailbox.connectedByUid) === caller.uid || caller.isOrgAdmin);
@@ -257,12 +268,13 @@ import { outreachMethodNotAllowed, outreachOk, outreachRefusal, readOutreachDocu
         mayUseMailbox: mayUseMailbox(caller, mailbox)
     });
 }
-/** Where an answer to the newest message would go, from what, under what subject. */ function draftFor(enrollment, mailbox) {
+/** Where an answer to the newest message would go, from what, under what subject. */ function draftFor(enrollment, mailbox, tracksLinks) {
     var _answering_replyTo, _mailbox_provider;
     const answering = outreachMessageToAnswer(enrollment.inboundMessages);
     if (!answering || !mailbox) return null;
     return {
         answerId: answering.id,
+        tracksLinks,
         to: (_answering_replyTo = answering.replyTo) != null ? _answering_replyTo : answering.from,
         subject: outreachReplySubject(answering, enrollment.threadSubject),
         // A mailbox connected before Microsoft ones existed names no provider: it is Google's.
@@ -296,7 +308,7 @@ const REFUSAL_STATUS = {
         const read = await withInbound(deps, replyDeps, caller, loaded);
         if (read.ok === false) return read.response;
         const { enrollment, readMailbox } = read;
-        const draft = draftFor(enrollment, loaded.mailbox);
+        const draft = draftFor(enrollment, loaded.mailbox, loaded.tracksLinks);
         const refusal = draft ? await refusalFor(firestore, caller, enrollment, loaded.mailbox, draft.to) : null;
         return outreachOk({
             ok: true,
@@ -414,6 +426,16 @@ const REFUSAL_STATUS = {
                 console.error('[outreach] an answer’s claim could not be handed back', error);
             });
         const nowMs = deps.now();
+        const sending = await withTrackedLinks(firestore, replyDeps, {
+            orgId: caller.orgId,
+            loaded,
+            answering,
+            body: body['body'],
+            replyKey,
+            senderAddress: sender.address,
+            untracked: reply,
+            nowMs
+        });
         const opened = await replyDeps.openMailbox(mailbox.id);
         if (opened.ok === false) {
             await release();
@@ -430,7 +452,7 @@ const REFUSAL_STATUS = {
         }
         let sent;
         try {
-            sent = await sendOutreachReply(opened.client, reply, sender, {
+            sent = await sendOutreachReply(opened.client, sending, sender, {
                 messageIdLocalPart: replyKey,
                 messageIdDomain: domain
             });
@@ -460,7 +482,7 @@ const REFUSAL_STATUS = {
             byUid: caller.uid,
             from: sender.address,
             to: reply.to,
-            body: reply.body,
+            body: sending.body,
             replyKey,
             gmailMessageId: sent.gmailMessageId,
             gmailThreadId: sent.threadId,
@@ -468,6 +490,8 @@ const REFUSAL_STATUS = {
             subject: sent.subject
         }, reply.inReplyTo ? {
             inReplyTo: reply.inReplyTo
+        } : {}, sending.trackedLinks.length ? {
+            links: sending.trackedLinks
         } : {});
         const enrollment = await firestore.runTransaction(async (transaction)=>{
             var _current_stepRecords;
@@ -512,7 +536,7 @@ const REFUSAL_STATUS = {
             to: reply.to,
             messageId: sent.messageId,
             inReplyTo: reply.inReplyTo,
-            body: reply.body,
+            body: sending.body,
             atMs,
             byUid: caller.uid,
             byName: mailbox.connectedByUid === caller.uid ? mailbox.displayName || null : null
@@ -527,6 +551,63 @@ const REFUSAL_STATUS = {
         });
     };
 }
+/**
+ * The answer as it goes out (AGL-4022): on a sequence that tracks link
+ * clicks, written again with its links minted as short links on the mailbox
+ * domain's link host, each stored before the send and named by the answer's
+ * reply key; otherwise — or when the links cannot be stored — exactly as
+ * the member wrote it.
+ */ async function withTrackedLinks(firestore, replyDeps, input) {
+    var _loaded_mailbox;
+    const { loaded, nowMs } = input;
+    if (!loaded.tracksLinks) return input.untracked;
+    let origin = null;
+    if (replyDeps.clickLinkOrigin) {
+        origin = await replyDeps.clickLinkOrigin({
+            orgId: input.orgId,
+            senderAddress: input.senderAddress
+        }).catch((error)=>{
+            console.warn('[outreach] the click-tracking host could not be read; an answer’s links use the app address', error);
+            return null;
+        });
+    }
+    const minted = [];
+    const tracked = composeOutreachManualReply({
+        enrollment: loaded.enrollment,
+        answering: input.answering,
+        body: input.body,
+        timeZone: (_loaded_mailbox = loaded.mailbox) == null ? void 0 : _loaded_mailbox.timezone,
+        rewriteLink: (link)=>{
+            const doc = outreachStoredLink({
+                orgId: input.orgId,
+                enrollmentId: loaded.enrollment.id,
+                stepIndex: loaded.enrollment.stepIndex,
+                linkIndex: link.index,
+                url: link.url,
+                answerKey: input.replyKey
+            }, nowMs);
+            const id = newOutreachLinkId();
+            const url = doc ? replyDeps.clickLinkUrl(id, origin) : null;
+            if (!doc || !url) return null;
+            minted.push({
+                id,
+                doc
+            });
+            return url;
+        }
+    }).reply;
+    if (!tracked || !minted.length) return input.untracked;
+    try {
+        const batch = firestore.batch();
+        for (const link of minted)batch.create(firestore.collection(OUTREACH_COLLECTIONS.links).doc(link.id), link.doc);
+        await batch.commit();
+        return tracked;
+    } catch (error) {
+        // A link that resolves nowhere is worse than one as written.
+        console.error('[outreach] an answer’s short links could not be stored; it carries its links as written', error);
+        return input.untracked;
+    }
+}
 /**
  * One more answer on the mailbox's local day, in
  * `health.daily.<day>.manualReplies` beside the day's sends and never in

package/src/lib/routes/reply-routes.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/routes/reply-routes.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport type { PluginWebApiHandler } from '@aglyn/aglyn/server'\nimport { randomUUID } from 'node:crypto'\nimport {\n  composeOutreachManualReply,\n  mergeOutreachInboundMessages,\n  outreachEnrollmentHasInbound,\n  outreachInboundMessagesOf,\n  outreachMailboxAddress,\n  outreachManualReplyRefusal,\n  outreachMessageToAnswer,\n  outreachReplySubject,\n  type OutreachManualReplyRefusal,\n} from '../engine/manual-reply'\nimport { outreachThreadMessageFromGmail, type OutreachThreadMessage } from '../engine/thread-message'\nimport { mailboxRef } from '../mailboxes/mailbox-credentials'\nimport { outreachLocalDay } from '../mailboxes/mailbox-settings'\nimport {\n  markOutreachMailboxReconnectRequired,\n  type OpenedOutreachMailbox,\n} from '../mailboxes/mailbox-transport'\nimport type {\n  OutreachEnrollmentReplyResponse,\n  OutreachEnrollmentThreadResponse,\n  OutreachReplyDraft,\n} from '../model/outreach-api'\nimport type {\n  OutreachEnrollment,\n  OutreachInboundMessage,\n  OutreachMailbox,\n  OutreachStepRecord,\n} from '../model/outreach.types'\nimport { fileOutreachEmail } from '../runtime/timeline'\nimport { outreachUnsubscribeMailbox } from '../runtime/unsubscribe-link'\nimport {\n  lookupOutreachDoNotContact,\n  lookupOutreachDoNotContactDomains,\n} from '../storage/do-not-contact-store'\nimport {\n  outreachEnrollmentLink,\n  outreachOrgCollection,\n  readStoredOutreachEnrollment,\n  readStoredOutreachMailbox,\n} from '../storage/outreach-records'\nimport type { OutreachMailClient } from '../transport/mail-client'\nimport { GmailTransportError, googleFailureAnswer, isReconnectRequired } from '../transport/gmail-errors'\nimport { Rfc5322MessageError } from '../transport/rfc5322'\nimport { sendOutreachReply } from '../transport/send-message'\nimport type { OutreachEnrollRouteDeps } from './enroll-routes'\nimport type { OutreachRouteCaller } from './route-gate'\nimport { outreachRouteGate } from './route-gate'\nimport {\n  outreachMethodNotAllowed,\n  outreachOk,\n  outreachRefusal,\n  readOutreachDocumentId,\n  readOutreachJsonBody,\n} from './route-http'\n\n/**\n * ANSWERING A PERSON WHO WROTE BACK (AGL-4020): `outreach/enrollments/thread`\n * and `outreach/enrollments/reply`.\n *\n * A person who answered a sequence email is answered by a member, from the\n * enrollment's own mailbox, in the same thread — never from the platform's\n * mail service, which carries no prospecting, and never as a new thread.\n * The engine writes the answer (`engine/manual-reply.ts`); these routes read\n * what it answers, check what still refuses, and send it.\n *\n * ## What the person wrote\n *\n * The sync keeps every message of theirs on the enrollment. A reply synced\n * before they were kept is on the enrollment only as an id, so when the\n * enrollment says someone wrote back and keeps nothing they wrote, the\n * `thread` route reads the enrollment's threads in the mailbox — and, when\n * they answered in a thread of their own, the messages from their address\n * since they were enrolled — and keeps what it finds. That read is made only\n * for a member who may send from the mailbox: nobody reads another member's\n * mail through these routes.\n *\n * ## The answer is no step of the sequence\n *\n * It is kept as a `manual_reply` step record and filed on the person's CRM\n * record. It never restarts the sequence or moves its step; it never counts\n * against the mailbox's daily cap, joins the sends a bounce rate is judged\n * over, or bumps the sequence's figures. The mailbox counts it apart, on\n * `health.daily.<day>.manualReplies`, so it can never pause the mailbox.\n * Its `Message-ID` joins the enrollment's when it went into the current\n * thread, so a later step of an enrollment still running answers it, and\n * the enrollment's `lastSentAtMs` moves, which keeps the thread watched for\n * what the person writes next.\n *\n * ## Once\n *\n * The composer mints a key per answer, which becomes its `Message-ID`. The\n * answer is claimed in a transaction before it is sent: a retry of the same\n * answer that already went is answered with its record, and a second answer\n * while one is in flight is refused. A send that fails hands the claim back.\n */\n\n/** Answers one mailbox may send in an hour: a conversation, not a campaign. */\nexport const OUTREACH_MANUAL_REPLIES_PER_HOUR = 30\n\n/** How long a claim on an answer holds before another answer may go. */\nconst REPLY_CLAIM_STALE_MS = 2 * 60_000\n\n/** The most of an enrollment's threads one read opens, newest first. */\nconst THREADS_READ_MAX = 5\n\n/** The most messages from the person's address one read opens, outside those threads. */\nconst OWN_THREAD_MESSAGES_MAX = 10\n\n/** A reply key as the composer mints one: a UUID, or anything as plain. */\nconst REPLY_KEY = /^[A-Za-z0-9][A-Za-z0-9-]{7,63}$/\n\n/** The routes' reach beyond the shared route deps: the mailbox, and the platform's rate limit. */\nexport interface OutreachReplyDeps {\n  /** Opens a mailbox's client from its sealed grant. */\n  openMailbox(mailboxId: string): Promise<OpenedOutreachMailbox>\n  consumeRateLimit(key: string, options: { limit: number; windowMs: number }): Promise<{ allowed: boolean }>\n}\n\ntype Firestore = FirebaseFirestore.Firestore\n\ninterface Loaded {\n  enrollment: OutreachEnrollment\n  mailbox: OutreachMailbox | null\n}\n\n/** The enrollment, and the mailbox an answer goes from: its own, else its sequence's. */\nasync function loadEnrollment(firestore: Firestore, orgId: string, enrollmentId: string): Promise<Loaded | null> {\n  const snapshot = await outreachOrgCollection(firestore, orgId, 'enrollments').doc(enrollmentId).get()\n  const enrollment = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n  if (!enrollment) return null\n  let mailboxId = enrollment.mailboxId\n  if (!mailboxId && enrollment.sequenceId) {\n    const sequence = await outreachOrgCollection(firestore, orgId, 'sequences').doc(enrollment.sequenceId).get()\n    mailboxId = String(sequence.exists ? (sequence.get('mailboxId') ?? '') : '')\n  }\n  if (!mailboxId) return { enrollment, mailbox: null }\n  const box = await mailboxRef(firestore, orgId, mailboxId).get()\n  return { enrollment, mailbox: readStoredOutreachMailbox(mailboxId, box.exists ? box.data() : undefined) }\n}\n\n/** The member is the mailbox's own, or an organization owner or admin. */\nconst mayUseMailbox = (caller: OutreachRouteCaller, mailbox: OutreachMailbox | null) =>\n  Boolean(mailbox) && (mailbox?.connectedByUid === caller.uid || caller.isOrgAdmin)\n\n/** The mailbox's own addresses: the account's, and every alias it sends as. */\nconst selfAddressesOf = (mailbox: OutreachMailbox) =>\n  [mailbox.email, mailbox.sendAs, ...(mailbox.sendAsOptions ?? []).map((option) => option.email)].filter(Boolean)\n\n/**\n * What the person wrote, read from the mailbox: the enrollment's threads,\n * newest first, and — when none holds a message of theirs — the messages\n * from their address since they were enrolled.\n */\nasync function readMailboxInbound(\n  client: OutreachMailClient,\n  enrollment: OutreachEnrollment,\n  mailbox: OutreachMailbox,\n): Promise<OutreachInboundMessage[]> {\n  const context = {\n    selfAddresses: selfAddressesOf(mailbox),\n    unsubscribeAddress: outreachUnsubscribeMailbox(mailbox.email)?.address ?? null,\n    threadSubject: enrollment.threadSubject,\n  }\n  const threads = [\n    ...new Set([...(enrollment.gmailThreadIds ?? []), enrollment.gmailThreadId].filter((id): id is string => Boolean(id))),\n  ]\n    .reverse()\n    .slice(0, THREADS_READ_MAX)\n  const messages: OutreachThreadMessage[] = []\n  for (const threadId of threads) {\n    const thread = await client.getFullThread(threadId)\n    messages.push(...thread.messages.map(outreachThreadMessageFromGmail))\n  }\n  let found = outreachInboundMessagesOf(messages, context)\n  if (!found.length && enrollment.email) {\n    const listed = await client.searchMessages(\n      { afterMs: enrollment.createdAtMs || 0, from: [enrollment.email] },\n      { maxResults: OWN_THREAD_MESSAGES_MAX },\n    )\n    const own: OutreachThreadMessage[] = []\n    for (const stub of listed.messages.slice(0, OWN_THREAD_MESSAGES_MAX)) {\n      own.push(outreachThreadMessageFromGmail(await client.getFullMessage(stub.id)))\n    }\n    found = outreachInboundMessagesOf(own, context)\n  }\n  return found\n}\n\n/** Keeps what the mailbox held on the enrollment; answers the enrollment as stored. */\nasync function keepInbound(\n  firestore: Firestore,\n  orgId: string,\n  enrollment: OutreachEnrollment,\n  found: readonly OutreachInboundMessage[],\n  nowMs: number,\n): Promise<OutreachEnrollment> {\n  const ref = outreachOrgCollection(firestore, orgId, 'enrollments').doc(enrollment.id)\n  return firestore.runTransaction(async (transaction) => {\n    const snapshot = await transaction.get(ref)\n    const current = readStoredOutreachEnrollment(enrollment.id, snapshot.exists ? snapshot.data() : undefined)\n    if (!current) return enrollment\n    const inboundMessages = mergeOutreachInboundMessages(current.inboundMessages, found)\n    transaction.update(ref, { inboundMessages, updatedAtMs: nowMs })\n    return { ...current, inboundMessages, updatedAtMs: nowMs }\n  })\n}\n\ntype InboundRead =\n  | { ok: true; enrollment: OutreachEnrollment; readMailbox: boolean }\n  | { ok: false; response: Response }\n\n/**\n * The enrollment with what the person wrote: as kept, or — when it says\n * they wrote back and keeps nothing — read from the mailbox and kept.\n */\nasync function withInbound(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n  caller: OutreachRouteCaller,\n  loaded: Loaded,\n): Promise<InboundRead> {\n  const { enrollment, mailbox } = loaded\n  const unread =\n    !enrollment.inboundMessages?.length &&\n    outreachEnrollmentHasInbound(enrollment) &&\n    mailbox !== null &&\n    (mailbox.status === 'connected' || mailbox.status === 'paused') &&\n    mayUseMailbox(caller, mailbox)\n  if (!unread || !mailbox) return { ok: true, enrollment, readMailbox: false }\n  const firestore = deps.firestore()\n  const nowMs = deps.now()\n  const opened = await replyDeps.openMailbox(mailbox.id)\n  if (opened.ok === false) {\n    if (opened.reason === 'not-configured') return { ok: true, enrollment, readMailbox: false }\n    await markOutreachMailboxReconnectRequired(firestore, {\n      orgId: caller.orgId,\n      mailboxId: mailbox.id,\n      errorCode: opened.reason,\n      nowMs,\n    })\n    mailbox.status = 'reconnect_required'\n    return { ok: true, enrollment, readMailbox: false }\n  }\n  let found: OutreachInboundMessage[]\n  try {\n    found = await readMailboxInbound(opened.client, enrollment, mailbox)\n  } catch (error) {\n    if (isReconnectRequired(error)) {\n      await markOutreachMailboxReconnectRequired(firestore, {\n        orgId: caller.orgId,\n        mailboxId: mailbox.id,\n        errorCode: error instanceof GmailTransportError ? error.code : 'invalid_grant',\n        nowMs,\n      })\n      mailbox.status = 'reconnect_required'\n      return { ok: true, enrollment, readMailbox: false }\n    }\n    if (!(error instanceof GmailTransportError)) throw error\n    const answer = googleFailureAnswer(error, 'reply thread read')\n    return { ok: false, response: outreachRefusal(answer.status, answer.reason, answer.error) }\n  }\n  if (!found.length) return { ok: true, enrollment, readMailbox: true }\n  return { ok: true, enrollment: await keepInbound(firestore, caller.orgId, enrollment, found, nowMs), readMailbox: true }\n}\n\n/** Every gate an answer still passes — see `outreachManualReplyRefusal`. */\nasync function refusalFor(\n  firestore: Firestore,\n  caller: OutreachRouteCaller,\n  enrollment: OutreachEnrollment,\n  mailbox: OutreachMailbox | null,\n  to: string | null,\n): Promise<OutreachManualReplyRefusal | null> {\n  const recipients = [...new Set([enrollment.email, to].filter((address): address is string => Boolean(address)))]\n  const [addresses, domains] = await Promise.all([\n    lookupOutreachDoNotContact(firestore, caller.orgId, recipients),\n    lookupOutreachDoNotContactDomains(firestore, caller.orgId, recipients),\n  ])\n  const fold = (answers: Map<string, boolean | null>): boolean | null => {\n    const values = recipients.map((address) => answers.get(address) ?? null)\n    if (values.includes(true)) return true\n    return values.includes(null) ? null : false\n  }\n  return outreachManualReplyRefusal({\n    enrollment,\n    doNotContact: fold(addresses),\n    doNotContactDomain: fold(domains),\n    mailbox,\n    mayUseMailbox: mayUseMailbox(caller, mailbox),\n  })\n}\n\n/** Where an answer to the newest message would go, from what, under what subject. */\nfunction draftFor(enrollment: OutreachEnrollment, mailbox: OutreachMailbox | null): OutreachReplyDraft | null {\n  const answering = outreachMessageToAnswer(enrollment.inboundMessages)\n  if (!answering || !mailbox) return null\n  return {\n    answerId: answering.id,\n    to: answering.replyTo ?? answering.from,\n    subject: outreachReplySubject(answering, enrollment.threadSubject),\n    // A mailbox connected before Microsoft ones existed names no provider: it is Google's.\n    from: { address: outreachMailboxAddress(mailbox), name: mailbox.displayName || '', provider: mailbox.provider ?? 'google' },\n  }\n}\n\nconst REFUSAL_STATUS: Record<OutreachManualReplyRefusal['code'], number> = {\n  'opted-out': 409,\n  bounced: 409,\n  'do-not-contact': 409,\n  unchecked: 503,\n  'mailbox-unavailable': 409,\n  permission: 403,\n}\n\n/** `outreach/enrollments/thread` — see the module note. */\nexport function createOutreachEnrollmentThreadRoute(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n): PluginWebApiHandler {\n  return async (request) => {\n    if (request.method !== 'POST') return outreachMethodNotAllowed('POST')\n    const body = await readOutreachJsonBody(request)\n    const caller = await outreachRouteGate(request, body['orgId'], deps.gate)\n    if (caller instanceof Response) return caller\n    const enrollmentId = readOutreachDocumentId(body['enrollmentId'])\n    if (!enrollmentId) return outreachRefusal(400, 'invalid-request', 'Name the enrollment.')\n    const firestore = deps.firestore()\n    const loaded = await loadEnrollment(firestore, caller.orgId, enrollmentId)\n    if (!loaded) return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    const read = await withInbound(deps, replyDeps, caller, loaded)\n    if (read.ok === false) return read.response\n    const { enrollment, readMailbox } = read\n    const draft = draftFor(enrollment, loaded.mailbox)\n    const refusal = draft ? await refusalFor(firestore, caller, enrollment, loaded.mailbox, draft.to) : null\n    return outreachOk({\n      ok: true,\n      enrollment,\n      inboundMessages: enrollment.inboundMessages ?? [],\n      draft,\n      refusal,\n      readMailbox,\n    } satisfies OutreachEnrollmentThreadResponse)\n  }\n}\n\n/** `outreach/enrollments/reply` — see the module note. */\nexport function createOutreachEnrollmentReplyRoute(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n): PluginWebApiHandler {\n  return async (request) => {\n    if (request.method !== 'POST') return outreachMethodNotAllowed('POST')\n    const body = await readOutreachJsonBody(request)\n    const caller = await outreachRouteGate(request, body['orgId'], deps.gate)\n    if (caller instanceof Response) return caller\n    const enrollmentId = readOutreachDocumentId(body['enrollmentId'])\n    if (!enrollmentId) return outreachRefusal(400, 'invalid-request', 'Name the enrollment.')\n    const named = typeof body['replyKey'] === 'string' ? body['replyKey'].trim() : ''\n    if (named && !REPLY_KEY.test(named)) return outreachRefusal(400, 'invalid-request', 'That reply key is not one the composer mints.')\n    const replyKey = named || randomUUID()\n    const answerId = typeof body['answerId'] === 'string' ? body['answerId'].trim() : null\n\n    const firestore = deps.firestore()\n    const loaded = await loadEnrollment(firestore, caller.orgId, enrollmentId)\n    if (!loaded) return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    const read = await withInbound(deps, replyDeps, caller, loaded)\n    if (read.ok === false) return read.response\n    const { mailbox } = loaded\n    const answering = outreachMessageToAnswer(read.enrollment.inboundMessages, answerId)\n    if (!answering) {\n      return outreachRefusal(\n        409,\n        'nothing-to-answer',\n        answerId\n          ? 'That message of theirs is not one this enrollment kept.'\n          : 'Nothing they wrote could be read, so there is nothing to answer here yet.',\n      )\n    }\n    const composed = composeOutreachManualReply({\n      enrollment: read.enrollment,\n      answering,\n      body: body['body'],\n      timeZone: mailbox?.timezone,\n    })\n    if (composed.error || !composed.reply) {\n      return outreachRefusal(400, 'invalid-request', composed.error?.message ?? 'The answer could not be written.')\n    }\n    const reply = composed.reply\n    const refused = await refusalFor(firestore, caller, read.enrollment, mailbox, reply.to)\n    if (refused || !mailbox) {\n      const refusal = refused ?? { code: 'mailbox-unavailable' as const, message: 'The mailbox is no longer connected.' }\n      return outreachRefusal(\n        REFUSAL_STATUS[refusal.code],\n        refusal.code === 'permission' ? 'permission' : 'reply-refused',\n        refusal.message,\n      )\n    }\n    const limited = await replyDeps.consumeRateLimit(`outreach-manual-reply:${mailbox.id}`, {\n      limit: OUTREACH_MANUAL_REPLIES_PER_HOUR,\n      windowMs: 60 * 60_000,\n    })\n    if (!limited.allowed) {\n      return outreachRefusal(\n        429,\n        'rate-limited',\n        `A mailbox can send ${OUTREACH_MANUAL_REPLIES_PER_HOUR} answers an hour. Try again later.`,\n      )\n    }\n\n    const sender = { address: outreachMailboxAddress(mailbox), name: mailbox.displayName || null }\n    const domain = sender.address.slice(sender.address.lastIndexOf('@') + 1)\n    const messageId = `<${replyKey}@${domain}>`\n    const ref = outreachOrgCollection(firestore, caller.orgId, 'enrollments').doc(enrollmentId)\n\n    // Claimed before it is sent: a retry of this answer, or a second one in flight.\n    const claim = await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const current = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n      if (!current) return { kind: 'gone' as const }\n      const sent = (current.stepRecords ?? []).find(\n        (record) => record.kind === 'manual_reply' && (record.replyKey === replyKey || record.messageId === messageId),\n      )\n      if (sent) return { kind: 'sent' as const, enrollment: current, record: sent }\n      const held = current.replyClaim\n      if (held && deps.now() - held.atMs < REPLY_CLAIM_STALE_MS) return { kind: 'busy' as const }\n      transaction.update(ref, { replyClaim: { messageId, byUid: caller.uid, atMs: deps.now() } })\n      return { kind: 'claimed' as const }\n    })\n    if (claim.kind === 'gone') return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    if (claim.kind === 'busy') {\n      return outreachRefusal(409, 'reply-in-flight', 'An answer to them is already being sent. Wait a moment and look again.')\n    }\n    if (claim.kind === 'sent') {\n      return outreachOk({\n        ok: true,\n        enrollment: claim.enrollment,\n        record: claim.record,\n        sentTo: claim.record.to ?? reply.to,\n        subject: claim.record.subject ?? reply.subject,\n        alreadySent: true,\n      } satisfies OutreachEnrollmentReplyResponse)\n    }\n    const release = () =>\n      ref.update({ replyClaim: null }).catch((error: unknown) => {\n        console.error('[outreach] an answer’s claim could not be handed back', error)\n      })\n\n    const nowMs = deps.now()\n    const opened = await replyDeps.openMailbox(mailbox.id)\n    if (opened.ok === false) {\n      await release()\n      if (opened.reason === 'not-configured') {\n        return outreachRefusal(503, 'mailbox-unavailable', 'Mailboxes are not set up on this deployment.')\n      }\n      await markOutreachMailboxReconnectRequired(firestore, {\n        orgId: caller.orgId,\n        mailboxId: mailbox.id,\n        errorCode: opened.reason,\n        nowMs,\n      })\n      return outreachRefusal(\n        409,\n        'mailbox-unavailable',\n        `${sender.address} needs to be connected again. Reconnect it on the Mailboxes page to answer from it.`,\n      )\n    }\n    let sent: Awaited<ReturnType<typeof sendOutreachReply>>\n    try {\n      sent = await sendOutreachReply(opened.client, reply, sender, {\n        messageIdLocalPart: replyKey,\n        messageIdDomain: domain,\n      })\n    } catch (error) {\n      await release()\n      if (error instanceof Rfc5322MessageError) {\n        return outreachRefusal(400, 'invalid-request', `The answer could not be written: ${error.message}`)\n      }\n      if (error instanceof GmailTransportError && error.reconnectRequired) {\n        await markOutreachMailboxReconnectRequired(firestore, {\n          orgId: caller.orgId,\n          mailboxId: mailbox.id,\n          errorCode: error.code,\n          nowMs,\n        })\n        return outreachRefusal(\n          409,\n          'mailbox-unavailable',\n          `The mail provider refused ${sender.address}’s access. Reconnect it on the Mailboxes page to answer from it.`,\n        )\n      }\n      const answer = googleFailureAnswer(error, 'manual reply send')\n      return outreachRefusal(answer.status, answer.reason, answer.error)\n    }\n\n    const atMs = deps.now()\n    const record: OutreachStepRecord = {\n      stepIndex: read.enrollment.stepIndex,\n      stepId: '',\n      kind: 'manual_reply',\n      atMs,\n      byUid: caller.uid,\n      from: sender.address,\n      to: reply.to,\n      body: reply.body,\n      replyKey,\n      gmailMessageId: sent.gmailMessageId,\n      gmailThreadId: sent.threadId,\n      messageId: sent.messageId,\n      subject: sent.subject,\n      ...(reply.inReplyTo ? { inReplyTo: reply.inReplyTo } : {}),\n    }\n    const enrollment = await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const current = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n      if (!current) return null\n      const patch: Record<string, unknown> = {\n        stepRecords: [...(current.stepRecords ?? []), record].slice(-20),\n        replyClaim: null,\n        // The thread is watched for what they write next, and the\n        // enrollments table reads this as the last thing that happened.\n        lastSentAtMs: atMs,\n        updatedAtMs: atMs,\n      }\n      if (sent.threadId && !current.gmailThreadIds.includes(sent.threadId)) {\n        patch['gmailThreadIds'] = [...current.gmailThreadIds, sent.threadId]\n      }\n      // Into the current thread: a later step answers this answer.\n      if (sent.threadId && sent.threadId === current.gmailThreadId && !current.messageIds.includes(sent.messageId)) {\n        patch['messageIds'] = [...current.messageIds, sent.messageId]\n      }\n      transaction.update(ref, patch)\n      return { ...current, ...patch } as OutreachEnrollment\n    })\n    await countManualReply(firestore, caller.orgId, mailbox, atMs)\n    await fileOutreachEmail(deps, {\n      orgId: caller.orgId,\n      hostId: read.enrollment.hostId,\n      link: outreachEnrollmentLink(read.enrollment),\n      direction: 'outbound',\n      subject: sent.subject,\n      from: sender.address,\n      to: reply.to,\n      messageId: sent.messageId,\n      inReplyTo: reply.inReplyTo,\n      body: reply.body,\n      atMs,\n      byUid: caller.uid,\n      byName: mailbox.connectedByUid === caller.uid ? mailbox.displayName || null : null,\n    })\n    return outreachOk({\n      ok: true,\n      enrollment: enrollment ?? read.enrollment,\n      record,\n      sentTo: reply.to,\n      subject: sent.subject,\n      alreadySent: false,\n    } satisfies OutreachEnrollmentReplyResponse)\n  }\n}\n\n/**\n * One more answer on the mailbox's local day, in\n * `health.daily.<day>.manualReplies` beside the day's sends and never in\n * them. Bookkeeping beside the act: the answer has left, so a failure is\n * logged.\n */\nasync function countManualReply(\n  firestore: Firestore,\n  orgId: string,\n  mailbox: OutreachMailbox,\n  nowMs: number,\n): Promise<void> {\n  const ref = mailboxRef(firestore, orgId, mailbox.id)\n  try {\n    await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const stored = readStoredOutreachMailbox(mailbox.id, snapshot.exists ? snapshot.data() : undefined)\n      if (!stored) return\n      const day = outreachLocalDay(nowMs, stored.timezone)\n      const counts = stored.health?.daily?.[day] ?? { sent: 0, bounces: 0, replies: 0 }\n      const manualReplies = Math.max(0, Number(counts.manualReplies) || 0) + 1\n      transaction.update(ref, { [`health.daily.${day}`]: { ...counts, manualReplies }, updatedAtMs: nowMs })\n    })\n  } catch (error) {\n    console.warn('[outreach] an answer could not be counted on its mailbox', error)\n  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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/routes/reply-routes.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport type { PluginWebApiHandler } from '@aglyn/aglyn/server'\nimport { randomUUID } from 'node:crypto'\nimport {\n  composeOutreachManualReply,\n  type OutreachManualReply,\n  mergeOutreachInboundMessages,\n  outreachEnrollmentHasInbound,\n  outreachInboundMessagesOf,\n  outreachMailboxAddress,\n  outreachManualReplyRefusal,\n  outreachMessageToAnswer,\n  outreachReplySubject,\n  type OutreachManualReplyRefusal,\n} from '../engine/manual-reply'\nimport { outreachThreadMessageFromGmail, type OutreachThreadMessage } from '../engine/thread-message'\nimport { mailboxRef } from '../mailboxes/mailbox-credentials'\nimport { outreachLocalDay } from '../mailboxes/mailbox-settings'\nimport {\n  markOutreachMailboxReconnectRequired,\n  type OpenedOutreachMailbox,\n} from '../mailboxes/mailbox-transport'\nimport type {\n  OutreachEnrollmentReplyResponse,\n  OutreachEnrollmentThreadResponse,\n  OutreachReplyDraft,\n} from '../model/outreach-api'\nimport {\n  OUTREACH_COLLECTIONS,\n  type OutreachEnrollment,\n  type OutreachInboundMessage,\n  type OutreachMailbox,\n  type OutreachStepRecord,\n} from '../model/outreach.types'\nimport { newOutreachLinkId, outreachStoredLink, type OutreachStoredLink } from '../runtime/click-link'\nimport { fileOutreachEmail } from '../runtime/timeline'\nimport { outreachUnsubscribeMailbox } from '../runtime/unsubscribe-link'\nimport {\n  lookupOutreachDoNotContact,\n  lookupOutreachDoNotContactDomains,\n} from '../storage/do-not-contact-store'\nimport {\n  outreachEnrollmentLink,\n  outreachOrgCollection,\n  readStoredOutreachEnrollment,\n  readStoredOutreachMailbox,\n  readStoredOutreachSequence,\n} from '../storage/outreach-records'\nimport type { OutreachMailClient } from '../transport/mail-client'\nimport { GmailTransportError, googleFailureAnswer, isReconnectRequired } from '../transport/gmail-errors'\nimport { Rfc5322MessageError } from '../transport/rfc5322'\nimport { sendOutreachReply } from '../transport/send-message'\nimport type { OutreachEnrollRouteDeps } from './enroll-routes'\nimport type { OutreachRouteCaller } from './route-gate'\nimport { outreachRouteGate } from './route-gate'\nimport {\n  outreachMethodNotAllowed,\n  outreachOk,\n  outreachRefusal,\n  readOutreachDocumentId,\n  readOutreachJsonBody,\n} from './route-http'\n\n/**\n * ANSWERING A PERSON WHO WROTE BACK (AGL-4020): `outreach/enrollments/thread`\n * and `outreach/enrollments/reply`.\n *\n * A person who answered a sequence email is answered by a member, from the\n * enrollment's own mailbox, in the same thread — never from the platform's\n * mail service, which carries no prospecting, and never as a new thread.\n * The engine writes the answer (`engine/manual-reply.ts`); these routes read\n * what it answers, check what still refuses, and send it.\n *\n * ## What the person wrote\n *\n * The sync keeps every message of theirs on the enrollment. A reply synced\n * before they were kept is on the enrollment only as an id, so when the\n * enrollment says someone wrote back and keeps nothing they wrote, the\n * `thread` route reads the enrollment's threads in the mailbox — and, when\n * they answered in a thread of their own, the messages from their address\n * since they were enrolled — and keeps what it finds. That read is made only\n * for a member who may send from the mailbox: nobody reads another member's\n * mail through these routes.\n *\n * ## The answer is no step of the sequence\n *\n * It is kept as a `manual_reply` step record and filed on the person's CRM\n * record. It never restarts the sequence or moves its step; it never counts\n * against the mailbox's daily cap, joins the sends a bounce rate is judged\n * over, or bumps the sequence's figures. The mailbox counts it apart, on\n * `health.daily.<day>.manualReplies`, so it can never pause the mailbox.\n * Its `Message-ID` joins the enrollment's when it went into the current\n * thread, so a later step of an enrollment still running answers it, and\n * the enrollment's `lastSentAtMs` moves, which keeps the thread watched for\n * what the person writes next.\n *\n * ## Its links, on a sequence that tracks them\n *\n * The links in the member's words go out as the short links a step's do\n * (AGL-4022), on the mailbox domain's link host: minted with the answer's\n * reply key, stored before the send, and kept on the `manual_reply` record.\n * A click on one is the person's — on their enrollment and their record —\n * and never the sequence's. A link that cannot be stored goes out as\n * written: an answer whose links work beats one held for a counter.\n *\n * ## Once\n *\n * The composer mints a key per answer, which becomes its `Message-ID`. The\n * answer is claimed in a transaction before it is sent: a retry of the same\n * answer that already went is answered with its record, and a second answer\n * while one is in flight is refused. A send that fails hands the claim back.\n */\n\n/** Answers one mailbox may send in an hour: a conversation, not a campaign. */\nexport const OUTREACH_MANUAL_REPLIES_PER_HOUR = 30\n\n/** How long a claim on an answer holds before another answer may go. */\nconst REPLY_CLAIM_STALE_MS = 2 * 60_000\n\n/** The most of an enrollment's threads one read opens, newest first. */\nconst THREADS_READ_MAX = 5\n\n/** The most messages from the person's address one read opens, outside those threads. */\nconst OWN_THREAD_MESSAGES_MAX = 10\n\n/** A reply key as the composer mints one: a UUID, or anything as plain. */\nconst REPLY_KEY = /^[A-Za-z0-9][A-Za-z0-9-]{7,63}$/\n\n/** The routes' reach beyond the shared route deps: the mailbox, and the platform's rate limit. */\nexport interface OutreachReplyDeps {\n  /** Opens a mailbox's client from its sealed grant. */\n  openMailbox(mailboxId: string): Promise<OpenedOutreachMailbox>\n  consumeRateLimit(key: string, options: { limit: number; windowMs: number }): Promise<{ allowed: boolean }>\n  /** The short tracking link for a stored link's id, or `null` when none can be made (AGL-4022). */\n  clickLinkUrl(linkId: string, trackingOrigin?: string | null): string | null\n  /** The click-tracking origin for mail sent as `senderAddress`, or `null` for the console's. */\n  clickLinkOrigin?(input: { orgId: string; senderAddress: string }): Promise<string | null>\n}\n\ntype Firestore = FirebaseFirestore.Firestore\n\ninterface Loaded {\n  enrollment: OutreachEnrollment\n  mailbox: OutreachMailbox | null\n  /** The sequence tracks link clicks, so an answer's links go out as short links (AGL-4022). */\n  tracksLinks: boolean\n}\n\n/** The enrollment, its sequence's click setting, and the mailbox an answer goes from: its own, else its sequence's. */\nasync function loadEnrollment(firestore: Firestore, orgId: string, enrollmentId: string): Promise<Loaded | null> {\n  const snapshot = await outreachOrgCollection(firestore, orgId, 'enrollments').doc(enrollmentId).get()\n  const enrollment = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n  if (!enrollment) return null\n  const stored = enrollment.sequenceId\n    ? await outreachOrgCollection(firestore, orgId, 'sequences').doc(enrollment.sequenceId).get()\n    : null\n  const sequence = stored ? readStoredOutreachSequence(stored.id, stored.exists ? stored.data() : undefined) : null\n  const tracksLinks = sequence?.settings.trackClicks === true\n  const mailboxId = enrollment.mailboxId || sequence?.mailboxId || ''\n  if (!mailboxId) return { enrollment, mailbox: null, tracksLinks }\n  const box = await mailboxRef(firestore, orgId, mailboxId).get()\n  return {\n    enrollment,\n    mailbox: readStoredOutreachMailbox(mailboxId, box.exists ? box.data() : undefined),\n    tracksLinks,\n  }\n}\n\n/** The member is the mailbox's own, or an organization owner or admin. */\nconst mayUseMailbox = (caller: OutreachRouteCaller, mailbox: OutreachMailbox | null) =>\n  Boolean(mailbox) && (mailbox?.connectedByUid === caller.uid || caller.isOrgAdmin)\n\n/** The mailbox's own addresses: the account's, and every alias it sends as. */\nconst selfAddressesOf = (mailbox: OutreachMailbox) =>\n  [mailbox.email, mailbox.sendAs, ...(mailbox.sendAsOptions ?? []).map((option) => option.email)].filter(Boolean)\n\n/**\n * What the person wrote, read from the mailbox: the enrollment's threads,\n * newest first, and — when none holds a message of theirs — the messages\n * from their address since they were enrolled.\n */\nasync function readMailboxInbound(\n  client: OutreachMailClient,\n  enrollment: OutreachEnrollment,\n  mailbox: OutreachMailbox,\n): Promise<OutreachInboundMessage[]> {\n  const context = {\n    selfAddresses: selfAddressesOf(mailbox),\n    unsubscribeAddress: outreachUnsubscribeMailbox(mailbox.email)?.address ?? null,\n    threadSubject: enrollment.threadSubject,\n  }\n  const threads = [\n    ...new Set([...(enrollment.gmailThreadIds ?? []), enrollment.gmailThreadId].filter((id): id is string => Boolean(id))),\n  ]\n    .reverse()\n    .slice(0, THREADS_READ_MAX)\n  const messages: OutreachThreadMessage[] = []\n  for (const threadId of threads) {\n    const thread = await client.getFullThread(threadId)\n    messages.push(...thread.messages.map(outreachThreadMessageFromGmail))\n  }\n  let found = outreachInboundMessagesOf(messages, context)\n  if (!found.length && enrollment.email) {\n    const listed = await client.searchMessages(\n      { afterMs: enrollment.createdAtMs || 0, from: [enrollment.email] },\n      { maxResults: OWN_THREAD_MESSAGES_MAX },\n    )\n    const own: OutreachThreadMessage[] = []\n    for (const stub of listed.messages.slice(0, OWN_THREAD_MESSAGES_MAX)) {\n      own.push(outreachThreadMessageFromGmail(await client.getFullMessage(stub.id)))\n    }\n    found = outreachInboundMessagesOf(own, context)\n  }\n  return found\n}\n\n/** Keeps what the mailbox held on the enrollment; answers the enrollment as stored. */\nasync function keepInbound(\n  firestore: Firestore,\n  orgId: string,\n  enrollment: OutreachEnrollment,\n  found: readonly OutreachInboundMessage[],\n  nowMs: number,\n): Promise<OutreachEnrollment> {\n  const ref = outreachOrgCollection(firestore, orgId, 'enrollments').doc(enrollment.id)\n  return firestore.runTransaction(async (transaction) => {\n    const snapshot = await transaction.get(ref)\n    const current = readStoredOutreachEnrollment(enrollment.id, snapshot.exists ? snapshot.data() : undefined)\n    if (!current) return enrollment\n    const inboundMessages = mergeOutreachInboundMessages(current.inboundMessages, found)\n    transaction.update(ref, { inboundMessages, updatedAtMs: nowMs })\n    return { ...current, inboundMessages, updatedAtMs: nowMs }\n  })\n}\n\ntype InboundRead =\n  | { ok: true; enrollment: OutreachEnrollment; readMailbox: boolean }\n  | { ok: false; response: Response }\n\n/**\n * The enrollment with what the person wrote: as kept, or — when it says\n * they wrote back and keeps nothing — read from the mailbox and kept.\n */\nasync function withInbound(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n  caller: OutreachRouteCaller,\n  loaded: Loaded,\n): Promise<InboundRead> {\n  const { enrollment, mailbox } = loaded\n  const unread =\n    !enrollment.inboundMessages?.length &&\n    outreachEnrollmentHasInbound(enrollment) &&\n    mailbox !== null &&\n    (mailbox.status === 'connected' || mailbox.status === 'paused') &&\n    mayUseMailbox(caller, mailbox)\n  if (!unread || !mailbox) return { ok: true, enrollment, readMailbox: false }\n  const firestore = deps.firestore()\n  const nowMs = deps.now()\n  const opened = await replyDeps.openMailbox(mailbox.id)\n  if (opened.ok === false) {\n    if (opened.reason === 'not-configured') return { ok: true, enrollment, readMailbox: false }\n    await markOutreachMailboxReconnectRequired(firestore, {\n      orgId: caller.orgId,\n      mailboxId: mailbox.id,\n      errorCode: opened.reason,\n      nowMs,\n    })\n    mailbox.status = 'reconnect_required'\n    return { ok: true, enrollment, readMailbox: false }\n  }\n  let found: OutreachInboundMessage[]\n  try {\n    found = await readMailboxInbound(opened.client, enrollment, mailbox)\n  } catch (error) {\n    if (isReconnectRequired(error)) {\n      await markOutreachMailboxReconnectRequired(firestore, {\n        orgId: caller.orgId,\n        mailboxId: mailbox.id,\n        errorCode: error instanceof GmailTransportError ? error.code : 'invalid_grant',\n        nowMs,\n      })\n      mailbox.status = 'reconnect_required'\n      return { ok: true, enrollment, readMailbox: false }\n    }\n    if (!(error instanceof GmailTransportError)) throw error\n    const answer = googleFailureAnswer(error, 'reply thread read')\n    return { ok: false, response: outreachRefusal(answer.status, answer.reason, answer.error) }\n  }\n  if (!found.length) return { ok: true, enrollment, readMailbox: true }\n  return { ok: true, enrollment: await keepInbound(firestore, caller.orgId, enrollment, found, nowMs), readMailbox: true }\n}\n\n/** Every gate an answer still passes — see `outreachManualReplyRefusal`. */\nasync function refusalFor(\n  firestore: Firestore,\n  caller: OutreachRouteCaller,\n  enrollment: OutreachEnrollment,\n  mailbox: OutreachMailbox | null,\n  to: string | null,\n): Promise<OutreachManualReplyRefusal | null> {\n  const recipients = [...new Set([enrollment.email, to].filter((address): address is string => Boolean(address)))]\n  const [addresses, domains] = await Promise.all([\n    lookupOutreachDoNotContact(firestore, caller.orgId, recipients),\n    lookupOutreachDoNotContactDomains(firestore, caller.orgId, recipients),\n  ])\n  const fold = (answers: Map<string, boolean | null>): boolean | null => {\n    const values = recipients.map((address) => answers.get(address) ?? null)\n    if (values.includes(true)) return true\n    return values.includes(null) ? null : false\n  }\n  return outreachManualReplyRefusal({\n    enrollment,\n    doNotContact: fold(addresses),\n    doNotContactDomain: fold(domains),\n    mailbox,\n    mayUseMailbox: mayUseMailbox(caller, mailbox),\n  })\n}\n\n/** Where an answer to the newest message would go, from what, under what subject. */\nfunction draftFor(\n  enrollment: OutreachEnrollment,\n  mailbox: OutreachMailbox | null,\n  tracksLinks: boolean,\n): OutreachReplyDraft | null {\n  const answering = outreachMessageToAnswer(enrollment.inboundMessages)\n  if (!answering || !mailbox) return null\n  return {\n    answerId: answering.id,\n    tracksLinks,\n    to: answering.replyTo ?? answering.from,\n    subject: outreachReplySubject(answering, enrollment.threadSubject),\n    // A mailbox connected before Microsoft ones existed names no provider: it is Google's.\n    from: { address: outreachMailboxAddress(mailbox), name: mailbox.displayName || '', provider: mailbox.provider ?? 'google' },\n  }\n}\n\nconst REFUSAL_STATUS: Record<OutreachManualReplyRefusal['code'], number> = {\n  'opted-out': 409,\n  bounced: 409,\n  'do-not-contact': 409,\n  unchecked: 503,\n  'mailbox-unavailable': 409,\n  permission: 403,\n}\n\n/** `outreach/enrollments/thread` — see the module note. */\nexport function createOutreachEnrollmentThreadRoute(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n): PluginWebApiHandler {\n  return async (request) => {\n    if (request.method !== 'POST') return outreachMethodNotAllowed('POST')\n    const body = await readOutreachJsonBody(request)\n    const caller = await outreachRouteGate(request, body['orgId'], deps.gate)\n    if (caller instanceof Response) return caller\n    const enrollmentId = readOutreachDocumentId(body['enrollmentId'])\n    if (!enrollmentId) return outreachRefusal(400, 'invalid-request', 'Name the enrollment.')\n    const firestore = deps.firestore()\n    const loaded = await loadEnrollment(firestore, caller.orgId, enrollmentId)\n    if (!loaded) return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    const read = await withInbound(deps, replyDeps, caller, loaded)\n    if (read.ok === false) return read.response\n    const { enrollment, readMailbox } = read\n    const draft = draftFor(enrollment, loaded.mailbox, loaded.tracksLinks)\n    const refusal = draft ? await refusalFor(firestore, caller, enrollment, loaded.mailbox, draft.to) : null\n    return outreachOk({\n      ok: true,\n      enrollment,\n      inboundMessages: enrollment.inboundMessages ?? [],\n      draft,\n      refusal,\n      readMailbox,\n    } satisfies OutreachEnrollmentThreadResponse)\n  }\n}\n\n/** `outreach/enrollments/reply` — see the module note. */\nexport function createOutreachEnrollmentReplyRoute(\n  deps: OutreachEnrollRouteDeps,\n  replyDeps: OutreachReplyDeps,\n): PluginWebApiHandler {\n  return async (request) => {\n    if (request.method !== 'POST') return outreachMethodNotAllowed('POST')\n    const body = await readOutreachJsonBody(request)\n    const caller = await outreachRouteGate(request, body['orgId'], deps.gate)\n    if (caller instanceof Response) return caller\n    const enrollmentId = readOutreachDocumentId(body['enrollmentId'])\n    if (!enrollmentId) return outreachRefusal(400, 'invalid-request', 'Name the enrollment.')\n    const named = typeof body['replyKey'] === 'string' ? body['replyKey'].trim() : ''\n    if (named && !REPLY_KEY.test(named)) return outreachRefusal(400, 'invalid-request', 'That reply key is not one the composer mints.')\n    const replyKey = named || randomUUID()\n    const answerId = typeof body['answerId'] === 'string' ? body['answerId'].trim() : null\n\n    const firestore = deps.firestore()\n    const loaded = await loadEnrollment(firestore, caller.orgId, enrollmentId)\n    if (!loaded) return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    const read = await withInbound(deps, replyDeps, caller, loaded)\n    if (read.ok === false) return read.response\n    const { mailbox } = loaded\n    const answering = outreachMessageToAnswer(read.enrollment.inboundMessages, answerId)\n    if (!answering) {\n      return outreachRefusal(\n        409,\n        'nothing-to-answer',\n        answerId\n          ? 'That message of theirs is not one this enrollment kept.'\n          : 'Nothing they wrote could be read, so there is nothing to answer here yet.',\n      )\n    }\n    const composed = composeOutreachManualReply({\n      enrollment: read.enrollment,\n      answering,\n      body: body['body'],\n      timeZone: mailbox?.timezone,\n    })\n    if (composed.error || !composed.reply) {\n      return outreachRefusal(400, 'invalid-request', composed.error?.message ?? 'The answer could not be written.')\n    }\n    const reply = composed.reply\n    const refused = await refusalFor(firestore, caller, read.enrollment, mailbox, reply.to)\n    if (refused || !mailbox) {\n      const refusal = refused ?? { code: 'mailbox-unavailable' as const, message: 'The mailbox is no longer connected.' }\n      return outreachRefusal(\n        REFUSAL_STATUS[refusal.code],\n        refusal.code === 'permission' ? 'permission' : 'reply-refused',\n        refusal.message,\n      )\n    }\n    const limited = await replyDeps.consumeRateLimit(`outreach-manual-reply:${mailbox.id}`, {\n      limit: OUTREACH_MANUAL_REPLIES_PER_HOUR,\n      windowMs: 60 * 60_000,\n    })\n    if (!limited.allowed) {\n      return outreachRefusal(\n        429,\n        'rate-limited',\n        `A mailbox can send ${OUTREACH_MANUAL_REPLIES_PER_HOUR} answers an hour. Try again later.`,\n      )\n    }\n\n    const sender = { address: outreachMailboxAddress(mailbox), name: mailbox.displayName || null }\n    const domain = sender.address.slice(sender.address.lastIndexOf('@') + 1)\n    const messageId = `<${replyKey}@${domain}>`\n    const ref = outreachOrgCollection(firestore, caller.orgId, 'enrollments').doc(enrollmentId)\n\n    // Claimed before it is sent: a retry of this answer, or a second one in flight.\n    const claim = await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const current = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n      if (!current) return { kind: 'gone' as const }\n      const sent = (current.stepRecords ?? []).find(\n        (record) => record.kind === 'manual_reply' && (record.replyKey === replyKey || record.messageId === messageId),\n      )\n      if (sent) return { kind: 'sent' as const, enrollment: current, record: sent }\n      const held = current.replyClaim\n      if (held && deps.now() - held.atMs < REPLY_CLAIM_STALE_MS) return { kind: 'busy' as const }\n      transaction.update(ref, { replyClaim: { messageId, byUid: caller.uid, atMs: deps.now() } })\n      return { kind: 'claimed' as const }\n    })\n    if (claim.kind === 'gone') return outreachRefusal(404, 'enrollment-not-found', 'That enrollment no longer exists.')\n    if (claim.kind === 'busy') {\n      return outreachRefusal(409, 'reply-in-flight', 'An answer to them is already being sent. Wait a moment and look again.')\n    }\n    if (claim.kind === 'sent') {\n      return outreachOk({\n        ok: true,\n        enrollment: claim.enrollment,\n        record: claim.record,\n        sentTo: claim.record.to ?? reply.to,\n        subject: claim.record.subject ?? reply.subject,\n        alreadySent: true,\n      } satisfies OutreachEnrollmentReplyResponse)\n    }\n    const release = () =>\n      ref.update({ replyClaim: null }).catch((error: unknown) => {\n        console.error('[outreach] an answer’s claim could not be handed back', error)\n      })\n\n    const nowMs = deps.now()\n    const sending = await withTrackedLinks(firestore, replyDeps, {\n      orgId: caller.orgId,\n      loaded,\n      answering,\n      body: body['body'],\n      replyKey,\n      senderAddress: sender.address,\n      untracked: reply,\n      nowMs,\n    })\n    const opened = await replyDeps.openMailbox(mailbox.id)\n    if (opened.ok === false) {\n      await release()\n      if (opened.reason === 'not-configured') {\n        return outreachRefusal(503, 'mailbox-unavailable', 'Mailboxes are not set up on this deployment.')\n      }\n      await markOutreachMailboxReconnectRequired(firestore, {\n        orgId: caller.orgId,\n        mailboxId: mailbox.id,\n        errorCode: opened.reason,\n        nowMs,\n      })\n      return outreachRefusal(\n        409,\n        'mailbox-unavailable',\n        `${sender.address} needs to be connected again. Reconnect it on the Mailboxes page to answer from it.`,\n      )\n    }\n    let sent: Awaited<ReturnType<typeof sendOutreachReply>>\n    try {\n      sent = await sendOutreachReply(opened.client, sending, sender, {\n        messageIdLocalPart: replyKey,\n        messageIdDomain: domain,\n      })\n    } catch (error) {\n      await release()\n      if (error instanceof Rfc5322MessageError) {\n        return outreachRefusal(400, 'invalid-request', `The answer could not be written: ${error.message}`)\n      }\n      if (error instanceof GmailTransportError && error.reconnectRequired) {\n        await markOutreachMailboxReconnectRequired(firestore, {\n          orgId: caller.orgId,\n          mailboxId: mailbox.id,\n          errorCode: error.code,\n          nowMs,\n        })\n        return outreachRefusal(\n          409,\n          'mailbox-unavailable',\n          `The mail provider refused ${sender.address}’s access. Reconnect it on the Mailboxes page to answer from it.`,\n        )\n      }\n      const answer = googleFailureAnswer(error, 'manual reply send')\n      return outreachRefusal(answer.status, answer.reason, answer.error)\n    }\n\n    const atMs = deps.now()\n    const record: OutreachStepRecord = {\n      stepIndex: read.enrollment.stepIndex,\n      stepId: '',\n      kind: 'manual_reply',\n      atMs,\n      byUid: caller.uid,\n      from: sender.address,\n      to: reply.to,\n      body: sending.body,\n      replyKey,\n      gmailMessageId: sent.gmailMessageId,\n      gmailThreadId: sent.threadId,\n      messageId: sent.messageId,\n      subject: sent.subject,\n      ...(reply.inReplyTo ? { inReplyTo: reply.inReplyTo } : {}),\n      ...(sending.trackedLinks.length ? { links: sending.trackedLinks } : {}),\n    }\n    const enrollment = await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const current = readStoredOutreachEnrollment(enrollmentId, snapshot.exists ? snapshot.data() : undefined)\n      if (!current) return null\n      const patch: Record<string, unknown> = {\n        stepRecords: [...(current.stepRecords ?? []), record].slice(-20),\n        replyClaim: null,\n        // The thread is watched for what they write next, and the\n        // enrollments table reads this as the last thing that happened.\n        lastSentAtMs: atMs,\n        updatedAtMs: atMs,\n      }\n      if (sent.threadId && !current.gmailThreadIds.includes(sent.threadId)) {\n        patch['gmailThreadIds'] = [...current.gmailThreadIds, sent.threadId]\n      }\n      // Into the current thread: a later step answers this answer.\n      if (sent.threadId && sent.threadId === current.gmailThreadId && !current.messageIds.includes(sent.messageId)) {\n        patch['messageIds'] = [...current.messageIds, sent.messageId]\n      }\n      transaction.update(ref, patch)\n      return { ...current, ...patch } as OutreachEnrollment\n    })\n    await countManualReply(firestore, caller.orgId, mailbox, atMs)\n    await fileOutreachEmail(deps, {\n      orgId: caller.orgId,\n      hostId: read.enrollment.hostId,\n      link: outreachEnrollmentLink(read.enrollment),\n      direction: 'outbound',\n      subject: sent.subject,\n      from: sender.address,\n      to: reply.to,\n      messageId: sent.messageId,\n      inReplyTo: reply.inReplyTo,\n      body: sending.body,\n      atMs,\n      byUid: caller.uid,\n      byName: mailbox.connectedByUid === caller.uid ? mailbox.displayName || null : null,\n    })\n    return outreachOk({\n      ok: true,\n      enrollment: enrollment ?? read.enrollment,\n      record,\n      sentTo: reply.to,\n      subject: sent.subject,\n      alreadySent: false,\n    } satisfies OutreachEnrollmentReplyResponse)\n  }\n}\n\n/**\n * The answer as it goes out (AGL-4022): on a sequence that tracks link\n * clicks, written again with its links minted as short links on the mailbox\n * domain's link host, each stored before the send and named by the answer's\n * reply key; otherwise — or when the links cannot be stored — exactly as\n * the member wrote it.\n */\nasync function withTrackedLinks(\n  firestore: Firestore,\n  replyDeps: OutreachReplyDeps,\n  input: {\n    orgId: string\n    loaded: Loaded\n    answering: OutreachInboundMessage\n    body: unknown\n    replyKey: string\n    senderAddress: string\n    untracked: OutreachManualReply\n    nowMs: number\n  },\n): Promise<OutreachManualReply> {\n  const { loaded, nowMs } = input\n  if (!loaded.tracksLinks) return input.untracked\n  let origin: string | null = null\n  if (replyDeps.clickLinkOrigin) {\n    origin = await replyDeps\n      .clickLinkOrigin({ orgId: input.orgId, senderAddress: input.senderAddress })\n      .catch((error: unknown) => {\n        console.warn('[outreach] the click-tracking host could not be read; an answer’s links use the app address', error)\n        return null\n      })\n  }\n  const minted: Array<{ id: string; doc: OutreachStoredLink }> = []\n  const tracked = composeOutreachManualReply({\n    enrollment: loaded.enrollment,\n    answering: input.answering,\n    body: input.body,\n    timeZone: loaded.mailbox?.timezone,\n    rewriteLink: (link) => {\n      const doc = outreachStoredLink(\n        {\n          orgId: input.orgId,\n          enrollmentId: loaded.enrollment.id,\n          stepIndex: loaded.enrollment.stepIndex,\n          linkIndex: link.index,\n          url: link.url,\n          answerKey: input.replyKey,\n        },\n        nowMs,\n      )\n      const id = newOutreachLinkId()\n      const url = doc ? replyDeps.clickLinkUrl(id, origin) : null\n      if (!doc || !url) return null\n      minted.push({ id, doc })\n      return url\n    },\n  }).reply\n  if (!tracked || !minted.length) return input.untracked\n  try {\n    const batch = firestore.batch()\n    for (const link of minted) batch.create(firestore.collection(OUTREACH_COLLECTIONS.links).doc(link.id), link.doc)\n    await batch.commit()\n    return tracked\n  } catch (error) {\n    // A link that resolves nowhere is worse than one as written.\n    console.error('[outreach] an answer’s short links could not be stored; it carries its links as written', error)\n    return input.untracked\n  }\n}\n\n/**\n * One more answer on the mailbox's local day, in\n * `health.daily.<day>.manualReplies` beside the day's sends and never in\n * them. Bookkeeping beside the act: the answer has left, so a failure is\n * logged.\n */\nasync function countManualReply(\n  firestore: Firestore,\n  orgId: string,\n  mailbox: OutreachMailbox,\n  nowMs: number,\n): Promise<void> {\n  const ref = mailboxRef(firestore, orgId, mailbox.id)\n  try {\n    await firestore.runTransaction(async (transaction) => {\n      const snapshot = await transaction.get(ref)\n      const stored = readStoredOutreachMailbox(mailbox.id, snapshot.exists ? snapshot.data() : undefined)\n      if (!stored) return\n      const day = outreachLocalDay(nowMs, stored.timezone)\n      const counts = stored.health?.daily?.[day] ?? { sent: 0, bounces: 0, replies: 0 }\n      const manualReplies = Math.max(0, Number(counts.manualReplies) || 0) + 1\n      transaction.update(ref, { [`health.daily.${day}`]: { ...counts, manualReplies }, updatedAtMs: nowMs })\n    })\n  } catch (error) {\n    console.warn('[outreach] an answer could not be counted on its mailbox', error)\n  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package/src/lib/runtime/click-events.d.ts

@@ -43,6 +43,14 @@ import type { OutreachRuntimeDeps } from './runtime-deps';
  * 4. **The link rollup** — "which of our links did they follow?", one
  *    document holding a bounded map, keyed and capped by the campaign
  *    rollup's own rules so a link means the same thing in both reports.
+ *
+ * A link in a member's ANSWER to a person who wrote back (AGL-4022) is the
+ * person's click and not the sequence's: it is written to the enrollment and
+ * its history — marked as the answer's — and to their record, but never to
+ * the sequence's counters or its link rollup, which report only what the
+ * sequence's own steps sent. The route still stamps the person's campaign
+ * touch: what they book or fill in next came from the sequence's
+ * conversation either way.
  */
 /** What one recorded click turned out to be. */
 export interface OutreachClickOutcome extends OutreachClickJudgement {
@@ -53,6 +61,11 @@ export interface OutreachClickOutcome extends OutreachClickJudgement {
 }
 /** When the step that carried a link or an image was sent, or `null` when it cannot be found. */
 export declare function outreachStepSentAtMs(enrollment: OutreachEnrollment, stepIndex: number): number | null;
+/**
+ * When the email that carried a link was sent: the member's answer it was in
+ * (AGL-4022), else the step's email; `null` when it cannot be found.
+ */
+export declare function outreachLinkSentAtMs(enrollment: OutreachEnrollment, target: Pick<OutreachClickTarget, 'stepIndex' | 'answerKey'>): number | null;
 /**
  * Records one visit to a tracking link.
  *

package/src/lib/runtime/click-events.js

@@ -33,6 +33,15 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
     }
     return null;
 }
+/**
+ * When the email that carried a link was sent: the member's answer it was in
+ * (AGL-4022), else the step's email; `null` when it cannot be found.
+ */ export function outreachLinkSentAtMs(enrollment, target) {
+    var _enrollment_stepRecords;
+    if (!target.answerKey) return outreachStepSentAtMs(enrollment, target.stepIndex);
+    const answer = ((_enrollment_stepRecords = enrollment.stepRecords) != null ? _enrollment_stepRecords : []).find((record)=>(record == null ? void 0 : record.kind) === 'manual_reply' && record.replyKey === target.answerKey);
+    return typeof (answer == null ? void 0 : answer.atMs) === 'number' && Number.isFinite(answer.atMs) ? answer.atMs : null;
+}
 /**
  * Records one visit to a tracking link.
  *
@@ -73,7 +82,7 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
                 enrollment: null
             };
         }
-        const sent = outreachStepSentAtMs(enrollment, stepIndex);
+        const sent = outreachLinkSentAtMs(enrollment, input.target);
         const judgement = judgeOutreachClick({
             method: input.method,
             userAgent: input.userAgent,
@@ -133,7 +142,8 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
                 url: key,
                 stepIndex,
                 human: judgement.human,
-                machineReason: judgement.machineReason
+                machineReason: judgement.machineReason,
+                answer: Boolean(input.target.answerKey)
             }));
         }
         return _extends({}, judgement, {
@@ -144,13 +154,15 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
         });
     });
     if (!outcome.enrollment) return outcome;
+    // An answer's link is the person's, never the sequence's (AGL-4022).
+    const fromAnswer = Boolean(input.target.answerKey);
     await Promise.all([
-        bumpSequenceStats(firestore, outcome, {
+        fromAnswer ? null : bumpSequenceStats(firestore, outcome, {
             orgId,
             sequenceId: outcome.enrollment.sequenceId,
             nowMs
         }),
-        outcome.human ? bumpLinkRollup(firestore, {
+        outcome.human && !fromAnswer ? bumpLinkRollup(firestore, {
             orgId,
             sequenceId: outcome.enrollment.sequenceId,
             url
@@ -159,7 +171,8 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
             orgId,
             enrollment: outcome.enrollment,
             url,
-            nowMs
+            nowMs,
+            fromAnswer
         }) : null
     ]);
     return outcome;
@@ -266,7 +279,7 @@ import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnroll
             sourcePluginId: OUTREACH_PLUGIN_ID,
             kind: 'note',
             atMs: input.nowMs,
-            body: `Followed a link in a sequence email: ${(_sendLinkKey = sendLinkKey(input.url)) != null ? _sendLinkKey : input.url}`,
+            body: `${input.fromAnswer ? 'Followed a link in an answer to their reply' : 'Followed a link in a sequence email'}: ${(_sendLinkKey = sendLinkKey(input.url)) != null ? _sendLinkKey : input.url}`,
             byUid: '',
             byName: null
         });