@aglyn/plugins-outreach 1.0.0-beta.274 → 1.0.0-beta.277

package/src/lib/engine/manual-reply.js

@@ -0,0 +1,311 @@
+import { _ as _extends } from "@swc/helpers/_/_extends";
+/**
+ * @license
+ * Copyright 2026 Aglyn LLC
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *   http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */ /*==========================================
+ * ANSWERING A PERSON WHO WROTE BACK (AGL-4020).
+ *
+ * A person who answers a sequence email is answered from the same mailbox,
+ * in the same thread, by a member: the reply is a one-to-one email, never a
+ * step of the sequence. This module is the engine's half of it — what the
+ * person wrote, as the enrollment keeps it, and the answer, as the
+ * transport sends it — and decides nothing about storage or delivery.
+ *
+ * ## What the person wrote
+ *
+ * {@link outreachInboundMessagesOf} keeps the messages of a thread the
+ * classifier reads as theirs: a reply, an automatic answer, an opt-out. Each
+ * carries its sender, its time, its `Message-ID` and `References` (what an
+ * answer threads by), and its text with the quoted history trimmed, the way
+ * the record's timeline keeps it (`emailExcerpt`).
+ *
+ * ## The answer
+ *
+ * {@link composeOutreachManualReply} writes it as every mail client writes a
+ * reply: `Re:` the subject of the message it answers, `In-Reply-To` that
+ * message's `Message-ID`, and `References` the whole chain — the sequence's
+ * own sends, what the person's message already named, and the message
+ * itself — so it lands in the same thread in the person's mailbox and in
+ * ours. Plain text, the member's words first and the message answered quoted
+ * beneath. No footer and no `List-Unsubscribe`: the person wrote first, and
+ * this is the answer a person would type in their own mail client.
+ *
+ * On a sequence that tracks link clicks, the links in the member's words go
+ * out as the same short links a step's do (AGL-4022), through the caller's
+ * minter — never the links in the quoted message, which are theirs.
+ *
+ * ## What still refuses
+ *
+ * {@link outreachManualReplyRefusal}: an address or a domain on the
+ * do-not-contact list, a person who opted out or whose address bounced, and
+ * a mailbox that is paused, waiting to be reconnected, or gone. The cold
+ * rules — the allowed countries, the company-domain rule, the personal line,
+ * the daily cap — do not apply to someone who wrote first, and are not
+ * asked.
+ *==========================================*/ import { normalizeContactEmail } from "@aglyn/aglyn/app-utils/contacts";
+import { CRM_EMAIL_SUBJECT_MAX } from "@aglyn/aglyn/app-utils/crm";
+import { emailAddressOf, emailExcerpt, threadSubject } from "@aglyn/aglyn/app-utils/email-text";
+import { OUTREACH_INBOUND_KINDS, OUTREACH_INBOUND_MESSAGES_MAX } from "../model/outreach.types.js";
+import { rewriteOutreachBodyLinks } from "./click-tracking.js";
+import { outreachMessageIdHeader } from "./compose.js";
+import { outreachEmailDomain } from "./do-not-contact-domain.js";
+import { classifyOutreachMessage } from "./thread-classification.js";
+import { outreachHeader } from "./thread-message.js";
+/** The most a member may write in one answer. */ export const OUTREACH_MANUAL_REPLY_BODY_MAX = 10000;
+/** The most of an answer the enrollment and the record keep: the timeline's excerpt length. */ export const OUTREACH_MANUAL_REPLY_STORED_MAX = 4000;
+/** The most `Message-ID`s one answer's `References` names: the first, and the latest. */ const REFERENCES_MAX = 20;
+/** The display name in a `From` value — `"Ada Lovelace" <ada@example.com>` answers `Ada Lovelace` — or `''`. */ export function outreachDisplayNameOf(value) {
+    const raw = String(value != null ? value : '').trim();
+    const angled = raw.lastIndexOf('<');
+    if (angled <= 0) return '';
+    return raw.slice(0, angled).trim().replace(/^"(.*)"$/, '$1').replace(/\\(.)/g, '$1').trim();
+}
+/** Every `Message-ID` a `References` or `In-Reply-To` value names, in header form, in order, once each. */ export function outreachMessageIdList(value) {
+    const found = [];
+    for (const match of String(value != null ? value : '').matchAll(/<[^<>\s]+>/g)){
+        const id = outreachMessageIdHeader(match[0]);
+        if (id && !found.includes(id)) found.push(id);
+    }
+    return found;
+}
+/** A message's text as the record keeps it: the text part, else the HTML's words, else the preview. */ function bodyOf(message) {
+    var _message_textBody, _message_htmlBody, _message_snippet;
+    return emailExcerpt((_message_textBody = message.textBody) != null ? _message_textBody : '', (_message_htmlBody = message.htmlBody) != null ? _message_htmlBody : '') || emailExcerpt((_message_snippet = message.snippet) != null ? _message_snippet : '');
+}
+/**
+ * The person's own messages among a thread's — see the module note — oldest
+ * first. A message with no sender address is left out: it could be neither
+ * shown as theirs nor answered.
+ */ export function outreachInboundMessagesOf(messages, context) {
+    const kept = [];
+    for (const message of messages){
+        var _message_threadId, _message_subject;
+        if (!(message == null ? void 0 : message.id)) continue;
+        const classification = classifyOutreachMessage(message, context);
+        if (!OUTREACH_INBOUND_KINDS.includes(classification.kind)) continue;
+        const from = emailAddressOf(message.from);
+        if (!from) continue;
+        const replyTo = emailAddressOf(outreachHeader(message, 'Reply-To'));
+        kept.push({
+            id: message.id,
+            threadId: (_message_threadId = message.threadId) != null ? _message_threadId : null,
+            messageId: outreachMessageIdHeader(outreachHeader(message, 'Message-ID')),
+            references: outreachMessageIdList(outreachHeader(message, 'References')),
+            from,
+            fromName: outreachDisplayNameOf(message.from),
+            replyTo: replyTo && replyTo !== from ? replyTo : null,
+            subject: String((_message_subject = message.subject) != null ? _message_subject : '').replace(/\s+/g, ' ').trim(),
+            atMs: classification.atMs,
+            kind: classification.kind,
+            body: bodyOf(message)
+        });
+    }
+    return kept.sort((a, b)=>a.atMs - b.atMs);
+}
+/**
+ * What an enrollment keeps once more of the person's messages are read: one
+ * entry per message — a re-read replaces the earlier copy — oldest first,
+ * the last {@link OUTREACH_INBOUND_MESSAGES_MAX}.
+ */ export function mergeOutreachInboundMessages(stored, found) {
+    const byId = new Map();
+    for (const message of [
+        ...stored != null ? stored : [],
+        ...found
+    ])byId.set(message.id, message);
+    return [
+        ...byId.values()
+    ].sort((a, b)=>a.atMs - b.atMs).slice(-OUTREACH_INBOUND_MESSAGES_MAX);
+}
+/**
+ * The message an answer replies to: the one named, when the enrollment
+ * kept it, else the newest the person wrote. `null` when they wrote nothing
+ * the enrollment kept.
+ */ export function outreachMessageToAnswer(inbound, id) {
+    var _messages_find, _messages_at;
+    const messages = [
+        ...inbound != null ? inbound : []
+    ].sort((a, b)=>a.atMs - b.atMs);
+    if (id) return (_messages_find = messages.find((message)=>message.id === id)) != null ? _messages_find : null;
+    return (_messages_at = messages.at(-1)) != null ? _messages_at : null;
+}
+/** Whether a member may answer this enrollment at all: the person wrote something it kept, or a reply stopped it. */ export function outreachEnrollmentHasInbound(enrollment) {
+    var _enrollment_inboundMessages;
+    return Boolean((_enrollment_inboundMessages = enrollment.inboundMessages) == null ? void 0 : _enrollment_inboundMessages.length) || enrollment.stopReason === 'reply' || enrollment.status === 'replied';
+}
+/**
+ * The answer's `References` — see the module note: the sequence's own sends,
+ * then what the answered message named, then the message itself, each once.
+ * A long chain keeps its first id and its latest, as RFC 5322 §3.6.4 allows.
+ */ export function outreachReplyReferences(sentMessageIds, answering) {
+    const chain = [];
+    for (const id of [
+        ...sentMessageIds,
+        ...answering.references,
+        answering.messageId
+    ]){
+        const header = outreachMessageIdHeader(id);
+        if (header && !chain.includes(header)) chain.push(header);
+    }
+    return chain.length > REFERENCES_MAX ? [
+        chain[0],
+        ...chain.slice(-(REFERENCES_MAX - 1))
+    ] : chain;
+}
+/** `Re:` the subject of the message answered, else of the thread the sequence started. */ export function outreachReplySubject(answering, enrollmentThreadSubject) {
+    const base = threadSubject(answering.subject) || threadSubject(enrollmentThreadSubject);
+    return (base ? `Re: ${base}` : 'Re:').slice(0, CRM_EMAIL_SUBJECT_MAX);
+}
+/** "Tue, Oct 21, 2026, 8:02 AM", in the mailbox's zone. */ function quotedTime(atMs, timeZone) {
+    const options = {
+        weekday: 'short',
+        month: 'short',
+        day: 'numeric',
+        year: 'numeric',
+        hour: 'numeric',
+        minute: '2-digit'
+    };
+    // Plain spaces: newer ICU puts a narrow no-break space before "AM".
+    const format = (zone)=>new Intl.DateTimeFormat('en-US', _extends({}, options, {
+            timeZone: zone
+        })).format(atMs).replace(/[\u00a0\u202f]/g, ' ');
+    try {
+        return format(timeZone || 'UTC');
+    } catch (unused) {
+        return format('UTC');
+    }
+}
+/** The answered message beneath the answer, quoted the way mail clients quote: `On …, … wrote:` and `> ` lines. */ export function outreachReplyQuote(answering, timeZone) {
+    const who = answering.fromName ? `${answering.fromName} <${answering.from}>` : answering.from;
+    const lines = answering.body.split('\n').map((line)=>line ? `> ${line}` : '>');
+    return [
+        `On ${quotedTime(answering.atMs, timeZone)}, ${who} wrote:`,
+        ...lines
+    ].join('\n');
+}
+/** Writes the answer — see the module note. */ export function composeOutreachManualReply(input) {
+    var _input_body, _input_answering_replyTo, _input_enrollment_messageIds;
+    const words = String((_input_body = input.body) != null ? _input_body : '').replace(/\r\n?/g, '\n').replace(/[ \t]+$/gm, '').replace(/^\n+|\n+$/g, '');
+    if (!words.trim()) return {
+        reply: null,
+        error: {
+            code: 'empty',
+            message: 'Write your answer before sending it.'
+        }
+    };
+    if (words.length > OUTREACH_MANUAL_REPLY_BODY_MAX) {
+        return {
+            reply: null,
+            error: {
+                code: 'too_long',
+                message: `An answer can be at most ${OUTREACH_MANUAL_REPLY_BODY_MAX.toLocaleString('en-US')} characters.`
+            }
+        };
+    }
+    const to = normalizeContactEmail((_input_answering_replyTo = input.answering.replyTo) != null ? _input_answering_replyTo : input.answering.from);
+    if (!to) {
+        return {
+            reply: null,
+            error: {
+                code: 'invalid_recipient',
+                message: 'Their message names no address to answer.'
+            }
+        };
+    }
+    const rewritten = input.rewriteLink ? rewriteOutreachBodyLinks(words, input.rewriteLink) : {
+        text: words,
+        links: []
+    };
+    return {
+        reply: {
+            to,
+            subject: outreachReplySubject(input.answering, input.enrollment.threadSubject),
+            text: `${rewritten.text}\n\n${outreachReplyQuote(input.answering, input.timeZone)}`,
+            body: rewritten.text.slice(0, OUTREACH_MANUAL_REPLY_STORED_MAX),
+            trackedLinks: rewritten.links,
+            threadId: input.answering.threadId,
+            inReplyTo: input.answering.messageId,
+            references: outreachReplyReferences((_input_enrollment_messageIds = input.enrollment.messageIds) != null ? _input_enrollment_messageIds : [], input.answering)
+        },
+        error: null
+    };
+}
+/** The address a mailbox sends as. */ export const outreachMailboxAddress = (mailbox)=>mailbox.sendAs || mailbox.email;
+/**
+ * Why an answer cannot go now, in the member's words, or `null` — see the
+ * module note. The person's own state first, then the lists, then the
+ * mailbox, then who may send from it.
+ */ export function outreachManualReplyRefusal(input) {
+    const { enrollment, mailbox } = input;
+    if (enrollment.status === 'opted_out') {
+        return {
+            code: 'opted-out',
+            message: 'They asked not to be emailed, so no answer can be sent to them.'
+        };
+    }
+    if (enrollment.status === 'bounced') {
+        return {
+            code: 'bounced',
+            message: 'Their address bounced, so an answer would not reach them.'
+        };
+    }
+    if (input.doNotContact === true) {
+        return {
+            code: 'do-not-contact',
+            message: `${enrollment.email} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`
+        };
+    }
+    if (input.doNotContactDomain === true) {
+        var _outreachEmailDomain;
+        const domain = (_outreachEmailDomain = outreachEmailDomain(enrollment.email)) != null ? _outreachEmailDomain : 'Their domain';
+        return {
+            code: 'do-not-contact',
+            message: `${domain} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`
+        };
+    }
+    if (input.doNotContact === null || input.doNotContactDomain === null) {
+        return {
+            code: 'unchecked',
+            message: 'The do-not-contact list could not be checked. Try again in a moment.'
+        };
+    }
+    if (!mailbox) {
+        return {
+            code: 'mailbox-unavailable',
+            message: 'The mailbox that wrote to them is no longer connected, so the answer cannot go from it.'
+        };
+    }
+    const address = outreachMailboxAddress(mailbox);
+    if (mailbox.status === 'paused') {
+        return {
+            code: 'mailbox-unavailable',
+            message: `${address} is paused. Resume it on the Mailboxes page to answer from it.`
+        };
+    }
+    if (mailbox.status !== 'connected') {
+        return {
+            code: 'mailbox-unavailable',
+            message: `${address} needs to be connected again. Reconnect it on the Mailboxes page to answer from it.`
+        };
+    }
+    if (!input.mayUseMailbox) {
+        return {
+            code: 'permission',
+            message: `Only the member who connected ${address}, or an organization owner or admin, can answer from it.`
+        };
+    }
+    return null;
+}
+
+//# sourceMappingURL=manual-reply.js.map

package/src/lib/engine/manual-reply.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/manual-reply.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * ANSWERING A PERSON WHO WROTE BACK (AGL-4020).\n *\n * A person who answers a sequence email is answered from the same mailbox,\n * in the same thread, by a member: the reply is a one-to-one email, never a\n * step of the sequence. This module is the engine's half of it — what the\n * person wrote, as the enrollment keeps it, and the answer, as the\n * transport sends it — and decides nothing about storage or delivery.\n *\n * ## What the person wrote\n *\n * {@link outreachInboundMessagesOf} keeps the messages of a thread the\n * classifier reads as theirs: a reply, an automatic answer, an opt-out. Each\n * carries its sender, its time, its `Message-ID` and `References` (what an\n * answer threads by), and its text with the quoted history trimmed, the way\n * the record's timeline keeps it (`emailExcerpt`).\n *\n * ## The answer\n *\n * {@link composeOutreachManualReply} writes it as every mail client writes a\n * reply: `Re:` the subject of the message it answers, `In-Reply-To` that\n * message's `Message-ID`, and `References` the whole chain — the sequence's\n * own sends, what the person's message already named, and the message\n * itself — so it lands in the same thread in the person's mailbox and in\n * ours. Plain text, the member's words first and the message answered quoted\n * beneath. No footer and no `List-Unsubscribe`: the person wrote first, and\n * this is the answer a person would type in their own mail client.\n *\n * On a sequence that tracks link clicks, the links in the member's words go\n * out as the same short links a step's do (AGL-4022), through the caller's\n * minter — never the links in the quoted message, which are theirs.\n *\n * ## What still refuses\n *\n * {@link outreachManualReplyRefusal}: an address or a domain on the\n * do-not-contact list, a person who opted out or whose address bounced, and\n * a mailbox that is paused, waiting to be reconnected, or gone. The cold\n * rules — the allowed countries, the company-domain rule, the personal line,\n * the daily cap — do not apply to someone who wrote first, and are not\n * asked.\n *==========================================*/\n\nimport { normalizeContactEmail } from '@aglyn/aglyn/app-utils/contacts'\nimport { CRM_EMAIL_SUBJECT_MAX } from '@aglyn/aglyn/app-utils/crm'\nimport { emailAddressOf, emailExcerpt, threadSubject } from '@aglyn/aglyn/app-utils/email-text'\nimport {\n  OUTREACH_INBOUND_KINDS,\n  OUTREACH_INBOUND_MESSAGES_MAX,\n  type OutreachEnrollment,\n  type OutreachInboundKind,\n  type OutreachInboundMessage,\n  type OutreachMailbox,\n} from '../model/outreach.types'\nimport { rewriteOutreachBodyLinks } from './click-tracking'\nimport { outreachMessageIdHeader } from './compose'\nimport { outreachEmailDomain } from './do-not-contact-domain'\nimport { classifyOutreachMessage, type OutreachMessageContext } from './thread-classification'\nimport { outreachHeader, type OutreachThreadMessage } from './thread-message'\n\n/** The most a member may write in one answer. */\nexport const OUTREACH_MANUAL_REPLY_BODY_MAX = 10_000\n\n/** The most of an answer the enrollment and the record keep: the timeline's excerpt length. */\nexport const OUTREACH_MANUAL_REPLY_STORED_MAX = 4_000\n\n/** The most `Message-ID`s one answer's `References` names: the first, and the latest. */\nconst REFERENCES_MAX = 20\n\n/** The display name in a `From` value — `\"Ada Lovelace\" <ada@example.com>` answers `Ada Lovelace` — or `''`. */\nexport function outreachDisplayNameOf(value: unknown): string {\n  const raw = String(value ?? '').trim()\n  const angled = raw.lastIndexOf('<')\n  if (angled <= 0) return ''\n  return raw\n    .slice(0, angled)\n    .trim()\n    .replace(/^\"(.*)\"$/, '$1')\n    .replace(/\\\\(.)/g, '$1')\n    .trim()\n}\n\n/** Every `Message-ID` a `References` or `In-Reply-To` value names, in header form, in order, once each. */\nexport function outreachMessageIdList(value: unknown): string[] {\n  const found: string[] = []\n  for (const match of String(value ?? '').matchAll(/<[^<>\\s]+>/g)) {\n    const id = outreachMessageIdHeader(match[0])\n    if (id && !found.includes(id)) found.push(id)\n  }\n  return found\n}\n\n/** A message's text as the record keeps it: the text part, else the HTML's words, else the preview. */\nfunction bodyOf(message: OutreachThreadMessage): string {\n  return emailExcerpt(message.textBody ?? '', message.htmlBody ?? '') || emailExcerpt(message.snippet ?? '')\n}\n\n/**\n * The person's own messages among a thread's — see the module note — oldest\n * first. A message with no sender address is left out: it could be neither\n * shown as theirs nor answered.\n */\nexport function outreachInboundMessagesOf(\n  messages: readonly OutreachThreadMessage[],\n  context: OutreachMessageContext,\n): OutreachInboundMessage[] {\n  const kept: OutreachInboundMessage[] = []\n  for (const message of messages) {\n    if (!message?.id) continue\n    const classification = classifyOutreachMessage(message, context)\n    if (!(OUTREACH_INBOUND_KINDS as readonly string[]).includes(classification.kind)) continue\n    const from = emailAddressOf(message.from)\n    if (!from) continue\n    const replyTo = emailAddressOf(outreachHeader(message, 'Reply-To'))\n    kept.push({\n      id: message.id,\n      threadId: message.threadId ?? null,\n      messageId: outreachMessageIdHeader(outreachHeader(message, 'Message-ID')),\n      references: outreachMessageIdList(outreachHeader(message, 'References')),\n      from,\n      fromName: outreachDisplayNameOf(message.from),\n      replyTo: replyTo && replyTo !== from ? replyTo : null,\n      subject: String(message.subject ?? '').replace(/\\s+/g, ' ').trim(),\n      atMs: classification.atMs,\n      kind: classification.kind as OutreachInboundKind,\n      body: bodyOf(message),\n    })\n  }\n  return kept.sort((a, b) => a.atMs - b.atMs)\n}\n\n/**\n * What an enrollment keeps once more of the person's messages are read: one\n * entry per message — a re-read replaces the earlier copy — oldest first,\n * the last {@link OUTREACH_INBOUND_MESSAGES_MAX}.\n */\nexport function mergeOutreachInboundMessages(\n  stored: readonly OutreachInboundMessage[] | null | undefined,\n  found: readonly OutreachInboundMessage[],\n): OutreachInboundMessage[] {\n  const byId = new Map<string, OutreachInboundMessage>()\n  for (const message of [...(stored ?? []), ...found]) byId.set(message.id, message)\n  return [...byId.values()].sort((a, b) => a.atMs - b.atMs).slice(-OUTREACH_INBOUND_MESSAGES_MAX)\n}\n\n/**\n * The message an answer replies to: the one named, when the enrollment\n * kept it, else the newest the person wrote. `null` when they wrote nothing\n * the enrollment kept.\n */\nexport function outreachMessageToAnswer(\n  inbound: readonly OutreachInboundMessage[] | null | undefined,\n  id?: string | null,\n): OutreachInboundMessage | null {\n  const messages = [...(inbound ?? [])].sort((a, b) => a.atMs - b.atMs)\n  if (id) return messages.find((message) => message.id === id) ?? null\n  return messages.at(-1) ?? null\n}\n\n/** Whether a member may answer this enrollment at all: the person wrote something it kept, or a reply stopped it. */\nexport function outreachEnrollmentHasInbound(\n  enrollment: Pick<OutreachEnrollment, 'inboundMessages' | 'stopReason' | 'status'>,\n): boolean {\n  return Boolean(enrollment.inboundMessages?.length) || enrollment.stopReason === 'reply' || enrollment.status === 'replied'\n}\n\n/**\n * The answer's `References` — see the module note: the sequence's own sends,\n * then what the answered message named, then the message itself, each once.\n * A long chain keeps its first id and its latest, as RFC 5322 §3.6.4 allows.\n */\nexport function outreachReplyReferences(\n  sentMessageIds: readonly string[],\n  answering: Pick<OutreachInboundMessage, 'references' | 'messageId'>,\n): string[] {\n  const chain: string[] = []\n  for (const id of [...sentMessageIds, ...answering.references, answering.messageId]) {\n    const header = outreachMessageIdHeader(id)\n    if (header && !chain.includes(header)) chain.push(header)\n  }\n  return chain.length > REFERENCES_MAX ? [chain[0], ...chain.slice(-(REFERENCES_MAX - 1))] : chain\n}\n\n/** `Re:` the subject of the message answered, else of the thread the sequence started. */\nexport function outreachReplySubject(\n  answering: Pick<OutreachInboundMessage, 'subject'>,\n  enrollmentThreadSubject: string | null | undefined,\n): string {\n  const base = threadSubject(answering.subject) || threadSubject(enrollmentThreadSubject)\n  return (base ? `Re: ${base}` : 'Re:').slice(0, CRM_EMAIL_SUBJECT_MAX)\n}\n\n/** \"Tue, Oct 21, 2026, 8:02 AM\", in the mailbox's zone. */\nfunction quotedTime(atMs: number, timeZone: string | null | undefined): string {\n  const options: Intl.DateTimeFormatOptions = {\n    weekday: 'short',\n    month: 'short',\n    day: 'numeric',\n    year: 'numeric',\n    hour: 'numeric',\n    minute: '2-digit',\n  }\n  // Plain spaces: newer ICU puts a narrow no-break space before \"AM\".\n  const format = (zone: string) =>\n    new Intl.DateTimeFormat('en-US', { ...options, timeZone: zone }).format(atMs).replace(/[\\u00a0\\u202f]/g, ' ')\n  try {\n    return format(timeZone || 'UTC')\n  } catch {\n    return format('UTC')\n  }\n}\n\n/** The answered message beneath the answer, quoted the way mail clients quote: `On …, … wrote:` and `> ` lines. */\nexport function outreachReplyQuote(\n  answering: Pick<OutreachInboundMessage, 'atMs' | 'from' | 'fromName' | 'body'>,\n  timeZone: string | null | undefined,\n): string {\n  const who = answering.fromName ? `${answering.fromName} <${answering.from}>` : answering.from\n  const lines = answering.body.split('\\n').map((line) => (line ? `> ${line}` : '>'))\n  return [`On ${quotedTime(answering.atMs, timeZone)}, ${who} wrote:`, ...lines].join('\\n')\n}\n\n/** An answer, written: what the transport sends and the records keep. */\nexport interface OutreachManualReply {\n  to: string\n  subject: string\n  /** The whole text sent: the member's words, then the quote. */\n  text: string\n  /** The member's words alone, as sent — tracked links in place — bounded, as the records keep them. */\n  body: string\n  /**\n   * The destinations the minter rewrote, in the order a short link's\n   * `linkIndex` names them (AGL-4022). Empty when nothing was rewritten.\n   */\n  trackedLinks: string[]\n  /** The provider thread it is filed into; `null` lets the provider thread it by its headers. */\n  threadId: string | null\n  /** The answered message's `Message-ID`; `null` when it carried none. */\n  inReplyTo: string | null\n  references: string[]\n}\n\nexport type OutreachManualReplyErrorCode = 'empty' | 'too_long' | 'invalid_recipient'\n\nexport interface OutreachManualReplyCompose {\n  reply: OutreachManualReply | null\n  error: { code: OutreachManualReplyErrorCode; message: string } | null\n}\n\n/** Writes the answer — see the module note. */\nexport function composeOutreachManualReply(input: {\n  enrollment: Pick<OutreachEnrollment, 'messageIds' | 'threadSubject'>\n  answering: OutreachInboundMessage\n  body: unknown\n  /** The mailbox's zone, for the quote's time. */\n  timeZone: string | null | undefined\n  /**\n   * Mints the short link for the link at `index` in the member's words, or\n   * `null` to leave it as written (AGL-4022). Absent — a sequence that does\n   * not track clicks — sends every link as written.\n   */\n  rewriteLink?: ((link: { url: string; index: number }) => string | null) | null\n}): OutreachManualReplyCompose {\n  const words = String(input.body ?? '')\n    .replace(/\\r\\n?/g, '\\n')\n    .replace(/[ \\t]+$/gm, '')\n    .replace(/^\\n+|\\n+$/g, '')\n  if (!words.trim()) return { reply: null, error: { code: 'empty', message: 'Write your answer before sending it.' } }\n  if (words.length > OUTREACH_MANUAL_REPLY_BODY_MAX) {\n    return {\n      reply: null,\n      error: {\n        code: 'too_long',\n        message: `An answer can be at most ${OUTREACH_MANUAL_REPLY_BODY_MAX.toLocaleString('en-US')} characters.`,\n      },\n    }\n  }\n  const to = normalizeContactEmail(input.answering.replyTo ?? input.answering.from)\n  if (!to) {\n    return { reply: null, error: { code: 'invalid_recipient', message: 'Their message names no address to answer.' } }\n  }\n  const rewritten = input.rewriteLink ? rewriteOutreachBodyLinks(words, input.rewriteLink) : { text: words, links: [] }\n  return {\n    reply: {\n      to,\n      subject: outreachReplySubject(input.answering, input.enrollment.threadSubject),\n      text: `${rewritten.text}\\n\\n${outreachReplyQuote(input.answering, input.timeZone)}`,\n      body: rewritten.text.slice(0, OUTREACH_MANUAL_REPLY_STORED_MAX),\n      trackedLinks: rewritten.links,\n      threadId: input.answering.threadId,\n      inReplyTo: input.answering.messageId,\n      references: outreachReplyReferences(input.enrollment.messageIds ?? [], input.answering),\n    },\n    error: null,\n  }\n}\n\nexport type OutreachManualReplyRefusalCode =\n  | 'opted-out'\n  | 'bounced'\n  | 'do-not-contact'\n  | 'unchecked'\n  | 'mailbox-unavailable'\n  | 'permission'\n\nexport interface OutreachManualReplyRefusal {\n  code: OutreachManualReplyRefusalCode\n  message: string\n}\n\n/** The address a mailbox sends as. */\nexport const outreachMailboxAddress = (mailbox: Pick<OutreachMailbox, 'sendAs' | 'email'>): string =>\n  mailbox.sendAs || mailbox.email\n\n/**\n * Why an answer cannot go now, in the member's words, or `null` — see the\n * module note. The person's own state first, then the lists, then the\n * mailbox, then who may send from it.\n */\nexport function outreachManualReplyRefusal(input: {\n  enrollment: Pick<OutreachEnrollment, 'status' | 'email'>\n  /** Every address the answer would reach, each looked up. */\n  doNotContact: boolean | null\n  doNotContactDomain: boolean | null\n  mailbox: Pick<OutreachMailbox, 'status' | 'sendAs' | 'email'> | null\n  /** The member is the mailbox's own, or an organization owner or admin. */\n  mayUseMailbox: boolean\n}): OutreachManualReplyRefusal | null {\n  const { enrollment, mailbox } = input\n  if (enrollment.status === 'opted_out') {\n    return { code: 'opted-out', message: 'They asked not to be emailed, so no answer can be sent to them.' }\n  }\n  if (enrollment.status === 'bounced') {\n    return { code: 'bounced', message: 'Their address bounced, so an answer would not reach them.' }\n  }\n  if (input.doNotContact === true) {\n    return {\n      code: 'do-not-contact',\n      message: `${enrollment.email} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`,\n    }\n  }\n  if (input.doNotContactDomain === true) {\n    const domain = outreachEmailDomain(enrollment.email) ?? 'Their domain'\n    return {\n      code: 'do-not-contact',\n      message: `${domain} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`,\n    }\n  }\n  if (input.doNotContact === null || input.doNotContactDomain === null) {\n    return { code: 'unchecked', message: 'The do-not-contact list could not be checked. Try again in a moment.' }\n  }\n  if (!mailbox) {\n    return {\n      code: 'mailbox-unavailable',\n      message: 'The mailbox that wrote to them is no longer connected, so the answer cannot go from it.',\n    }\n  }\n  const address = outreachMailboxAddress(mailbox)\n  if (mailbox.status === 'paused') {\n    return {\n      code: 'mailbox-unavailable',\n      message: `${address} is paused. Resume it on the Mailboxes page to answer from it.`,\n    }\n  }\n  if (mailbox.status !== 'connected') {\n    return {\n      code: 'mailbox-unavailable',\n      message: `${address} needs to be connected again. Reconnect it on the Mailboxes page to answer from it.`,\n    }\n  }\n  if (!input.mayUseMailbox) {\n    return {\n      code: 'permission',\n      message: `Only the member who connected ${address}, or an organization owner or admin, can answer from it.`,\n    }\n  }\n  return 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package/src/lib/model/enrollment-history.d.ts

@@ -25,6 +25,8 @@ export declare function outreachClickHistoryRow(input: {
     stepIndex: number;
     human: boolean;
     machineReason: OutreachClickMachineReason | null;
+    /** A link in a member's answer in the thread (AGL-4022), not a step's. */
+    answer?: boolean;
 }): Record<string, unknown>;
 /**
  * An open row as the short-link route writes it for a tracking image

package/src/lib/model/enrollment-history.js

@@ -13,7 +13,8 @@
  * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
  * See the License for the specific language governing permissions and
  * limitations under the License.
- */ import { OUTREACH_OPEN_SOURCES } from "../engine/open-source.js";
+ */ import { _ as _extends } from "@swc/helpers/_/_extends";
+import { OUTREACH_OPEN_SOURCES } from "../engine/open-source.js";
 /**
  * ONE ROW OF AN ENROLLMENT'S HISTORY (AGL-3332), as stored and as read back.
  *
@@ -42,14 +43,16 @@ const ACTIONS = [
     'do_not_contact'
 ];
 /** A click row as the click route writes it. */ export function outreachClickHistoryRow(input) {
-    return {
+    return _extends({
         kind: 'click',
         atMs: input.atMs,
         url: input.url,
         stepIndex: input.stepIndex,
         human: input.human,
         machineReason: input.human ? null : input.machineReason
-    };
+    }, input.answer ? {
+        answer: true
+    } : {});
 }
 /**
  * An open row as the short-link route writes it for a tracking image
@@ -92,7 +95,7 @@ const ACTIONS = [
         const stepIndex = Number(data['stepIndex']);
         const human = data['human'] === true;
         const reason = data['machineReason'];
-        return {
+        return _extends({
             id,
             kind: 'click',
             atMs,
@@ -100,7 +103,9 @@ const ACTIONS = [
             stepIndex: Number.isInteger(stepIndex) && stepIndex >= 0 ? stepIndex : 0,
             human,
             machineReason: human ? null : MACHINE_REASONS.includes(reason) ? reason : null
-        };
+        }, data['answer'] === true ? {
+            answer: true
+        } : {});
     }
     if (data['kind'] === 'open') {
         const stepIndex = Number(data['stepIndex']);

package/src/lib/model/enrollment-history.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/model/enrollment-history.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport type { OutreachClickMachineReason } from '../engine/click-tracking'\nimport { OUTREACH_OPEN_SOURCES, type OutreachOpenSource } from '../engine/open-source'\nimport type { OutreachOpenMachineReason } from '../engine/open-tracking'\nimport type {\n  OutreachEnrollmentHistoryEntry,\n  OutreachHistoryAction,\n} from './outreach.types'\n\n/**\n * ONE ROW OF AN ENROLLMENT'S HISTORY (AGL-3332), as stored and as read back.\n *\n * Client-safe, beside the other readers, because the click route and the\n * member-action route write these rows on the server and the detail view\n * reads them in the browser, and both must agree on the shape. Read a field\n * at a time: a row that names no time, or no kind this model knows, is\n * dropped rather than shown as something that happened.\n */\n\nconst MACHINE_REASONS: readonly OutreachClickMachineReason[] = ['agent', 'too_soon', 'method']\nconst OPEN_MACHINE_REASONS: readonly OutreachOpenMachineReason[] = [\n  'agent',\n  'too_soon',\n  'method',\n  'image_proxy',\n  'privacy_proxy',\n  'scanner',\n]\nconst ACTIONS: readonly OutreachHistoryAction[] = ['pause', 'resume', 'stop', 'do_not_contact']\n\n/** A click row as the click route writes it. */\nexport function outreachClickHistoryRow(input: {\n  atMs: number\n  url: string | null\n  stepIndex: number\n  human: boolean\n  machineReason: OutreachClickMachineReason | null\n}): Record<string, unknown> {\n  return {\n    kind: 'click',\n    atMs: input.atMs,\n    url: input.url,\n    stepIndex: input.stepIndex,\n    human: input.human,\n    machineReason: input.human ? null : input.machineReason,\n  }\n}\n\n/**\n * An open row as the short-link route writes it for a tracking image\n * (AGL-3395), with the evidence it was judged on (AGL-3488): the agent the\n * fetch sent, and the network it came from — never its address.\n */\nexport function outreachOpenHistoryRow(input: {\n  atMs: number\n  stepIndex: number\n  human: boolean\n  machineReason: OutreachOpenMachineReason | null\n  userAgent?: string | null\n  source?: OutreachOpenSource | null\n}): Record<string, unknown> {\n  return {\n    kind: 'open',\n    atMs: input.atMs,\n    stepIndex: input.stepIndex,\n    human: input.human,\n    machineReason: input.human ? null : input.machineReason,\n    userAgent: input.userAgent ?? null,\n    source: input.source ?? null,\n  }\n}\n\n/** A member's act as the action route writes it. */\nexport function outreachActionHistoryRow(input: {\n  atMs: number\n  action: OutreachHistoryAction\n  byUid: string\n  detail: string | null\n}): Record<string, unknown> {\n  const detail = typeof input.detail === 'string' ? input.detail.replace(/\\s+/g, ' ').trim().slice(0, 500) : ''\n  return {\n    kind: 'action',\n    atMs: input.atMs,\n    action: input.action,\n    byUid: input.byUid,\n    detail: detail || null,\n  }\n}\n\n/**\n * A row id that sorts by time and cannot collide: two clicks in the same\n * millisecond — a scanner fetching every link at once — are two rows.\n */\nexport function outreachHistoryEntryId(atMs: number, random: () => number = Math.random): string {\n  const suffix = Math.floor(random() * 36 ** 6)\n    .toString(36)\n    .padStart(6, '0')\n  return `${String(Math.max(0, Math.floor(atMs))).padStart(15, '0')}-${suffix}`\n}\n\n/** A stored history row in its model shape, or `null` for one nothing can be said about. */\nexport function readOutreachHistoryEntry(\n  id: string,\n  data: Record<string, unknown> | undefined,\n): OutreachEnrollmentHistoryEntry | null {\n  if (!data) return null\n  const atMs = data['atMs']\n  if (typeof atMs !== 'number' || !Number.isFinite(atMs)) return null\n  if (data['kind'] === 'click') {\n    const stepIndex = Number(data['stepIndex'])\n    const human = data['human'] === true\n    const reason = data['machineReason']\n    return {\n      id,\n      kind: 'click',\n      atMs,\n      url: typeof data['url'] === 'string' && data['url'] ? data['url'] : null,\n      stepIndex: Number.isInteger(stepIndex) && stepIndex >= 0 ? stepIndex : 0,\n      human,\n      machineReason: human\n        ? null\n        : (MACHINE_REASONS as readonly unknown[]).includes(reason)\n          ? (reason as OutreachClickMachineReason)\n          : null,\n    }\n  }\n  if (data['kind'] === 'open') {\n    const stepIndex = Number(data['stepIndex'])\n    const human = data['human'] === true\n    const reason = data['machineReason']\n    return {\n      id,\n      kind: 'open',\n      atMs,\n      stepIndex: Number.isInteger(stepIndex) && stepIndex >= 0 ? stepIndex : 0,\n      human,\n      machineReason: human\n        ? null\n        : (OPEN_MACHINE_REASONS as readonly unknown[]).includes(reason)\n          ? (reason as OutreachOpenMachineReason)\n          : null,\n      // Absent on every row from before AGL-3488, which recorded neither.\n      userAgent: typeof data['userAgent'] === 'string' && data['userAgent'] ? data['userAgent'] : null,\n      source: (OUTREACH_OPEN_SOURCES as readonly unknown[]).includes(data['source'])\n        ? 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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/model/enrollment-history.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport type { OutreachClickMachineReason } from '../engine/click-tracking'\nimport { OUTREACH_OPEN_SOURCES, type OutreachOpenSource } from '../engine/open-source'\nimport type { OutreachOpenMachineReason } from '../engine/open-tracking'\nimport type {\n  OutreachEnrollmentHistoryEntry,\n  OutreachHistoryAction,\n} from './outreach.types'\n\n/**\n * ONE ROW OF AN ENROLLMENT'S HISTORY (AGL-3332), as stored and as read back.\n *\n * Client-safe, beside the other readers, because the click route and the\n * member-action route write these rows on the server and the detail view\n * reads them in the browser, and both must agree on the shape. Read a field\n * at a time: a row that names no time, or no kind this model knows, is\n * dropped rather than shown as something that happened.\n */\n\nconst MACHINE_REASONS: readonly OutreachClickMachineReason[] = ['agent', 'too_soon', 'method']\nconst OPEN_MACHINE_REASONS: readonly OutreachOpenMachineReason[] = [\n  'agent',\n  'too_soon',\n  'method',\n  'image_proxy',\n  'privacy_proxy',\n  'scanner',\n]\nconst ACTIONS: readonly OutreachHistoryAction[] = ['pause', 'resume', 'stop', 'do_not_contact']\n\n/** A click row as the click route writes it. */\nexport function outreachClickHistoryRow(input: {\n  atMs: number\n  url: string | null\n  stepIndex: number\n  human: boolean\n  machineReason: OutreachClickMachineReason | null\n  /** A link in a member's answer in the thread (AGL-4022), not a step's. */\n  answer?: boolean\n}): Record<string, unknown> {\n  return {\n    kind: 'click',\n    atMs: input.atMs,\n    url: input.url,\n    stepIndex: input.stepIndex,\n    human: input.human,\n    machineReason: input.human ? null : input.machineReason,\n    ...(input.answer ? { answer: true } : {}),\n  }\n}\n\n/**\n * An open row as the short-link route writes it for a tracking image\n * (AGL-3395), with the evidence it was judged on (AGL-3488): the agent the\n * fetch sent, and the network it came from — never its address.\n */\nexport function outreachOpenHistoryRow(input: {\n  atMs: number\n  stepIndex: number\n  human: boolean\n  machineReason: OutreachOpenMachineReason | null\n  userAgent?: string | null\n  source?: OutreachOpenSource | null\n}): Record<string, unknown> {\n  return {\n    kind: 'open',\n    atMs: input.atMs,\n    stepIndex: input.stepIndex,\n    human: input.human,\n    machineReason: input.human ? null : input.machineReason,\n    userAgent: input.userAgent ?? null,\n    source: input.source ?? null,\n  }\n}\n\n/** A member's act as the action route writes it. */\nexport function outreachActionHistoryRow(input: {\n  atMs: number\n  action: OutreachHistoryAction\n  byUid: string\n  detail: string | null\n}): Record<string, unknown> {\n  const detail = typeof input.detail === 'string' ? input.detail.replace(/\\s+/g, ' ').trim().slice(0, 500) : ''\n  return {\n    kind: 'action',\n    atMs: input.atMs,\n    action: input.action,\n    byUid: input.byUid,\n    detail: detail || null,\n  }\n}\n\n/**\n * A row id that sorts by time and cannot collide: two clicks in the same\n * millisecond — a scanner fetching every link at once — are two rows.\n */\nexport function outreachHistoryEntryId(atMs: number, random: () => number = Math.random): string {\n  const suffix = Math.floor(random() * 36 ** 6)\n    .toString(36)\n    .padStart(6, '0')\n  return `${String(Math.max(0, Math.floor(atMs))).padStart(15, '0')}-${suffix}`\n}\n\n/** A stored history row in its model shape, or `null` for one nothing can be said about. */\nexport function readOutreachHistoryEntry(\n  id: string,\n  data: Record<string, unknown> | undefined,\n): OutreachEnrollmentHistoryEntry | null {\n  if (!data) return null\n  const atMs = data['atMs']\n  if (typeof atMs !== 'number' || !Number.isFinite(atMs)) return null\n  if (data['kind'] === 'click') {\n    const stepIndex = Number(data['stepIndex'])\n    const human = data['human'] === true\n    const reason = data['machineReason']\n    return {\n      id,\n      kind: 'click',\n      atMs,\n      url: typeof data['url'] === 'string' && data['url'] ? data['url'] : null,\n      stepIndex: Number.isInteger(stepIndex) && stepIndex >= 0 ? stepIndex : 0,\n      human,\n      machineReason: human\n        ? null\n        : (MACHINE_REASONS as readonly unknown[]).includes(reason)\n          ? (reason as OutreachClickMachineReason)\n          : null,\n      ...(data['answer'] === true ? { answer: true as const } : {}),\n    }\n  }\n  if (data['kind'] === 'open') {\n    const stepIndex = Number(data['stepIndex'])\n    const human = data['human'] === true\n    const reason = data['machineReason']\n    return {\n      id,\n      kind: 'open',\n      atMs,\n      stepIndex: Number.isInteger(stepIndex) && stepIndex >= 0 ? stepIndex : 0,\n      human,\n      machineReason: human\n        ? null\n        : (OPEN_MACHINE_REASONS as readonly unknown[]).includes(reason)\n          ? (reason as OutreachOpenMachineReason)\n          : null,\n      // Absent on every row from before AGL-3488, which recorded neither.\n      userAgent: typeof data['userAgent'] === 'string' && data['userAgent'] ? data['userAgent'] : null,\n      source: (OUTREACH_OPEN_SOURCES as readonly unknown[]).includes(data['source'])\n        ? 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package/src/lib/model/enrollment-timeline.d.ts

@@ -20,7 +20,7 @@ import type { OutreachOpenSource } from '../engine/open-source';
 import { type OutreachMailGateway } from '../engine/mail-gateway';
 import { type OutreachEnrollment, type OutreachEnrollmentHistoryEntry, type OutreachSequenceStep } from './outreach.types';
 /** What kind of thing an entry is, which the view draws an icon for. */
-export type OutreachTimelineKind = 'enrolled' | 'skipped' | 'curated' | 'sent' | 'task' | 'click' | 'scanner' | 'earlier-clicks' | 'open' | 'machine-open' | 'paused' | 'resumed' | 'stopped' | 'do-not-contact' | 'replied' | 'bounced' | 'opted-out' | 'held' | 'released' | 'failed' | 'finished';
+export type OutreachTimelineKind = 'enrolled' | 'skipped' | 'curated' | 'sent' | 'task' | 'click' | 'scanner' | 'earlier-clicks' | 'open' | 'machine-open' | 'paused' | 'resumed' | 'stopped' | 'do-not-contact' | 'replied' | 'auto-reply' | 'answered' | 'bounced' | 'opted-out' | 'held' | 'released' | 'failed' | 'finished';
 /** How loudly the view draws an entry. */
 export type OutreachTimelineTone = 'default' | 'success' | 'info' | 'warning' | 'error';
 /** One line of the timeline. */
@@ -81,6 +81,8 @@ export interface OutreachEnrollmentFigures {
     opens: number;
     machineOpens: number;
     replies: number;
+    /** Answers members sent them in the thread (AGL-4020), never counted in `emailsSent`. */
+    answers: number;
     /** Whether anything has happened to them beyond being enrolled. */
     anything: boolean;
 }