@aglyn/plugins-outreach 1.0.0-beta.273 → 1.0.0-beta.275

package/src/lib/engine/manual-reply.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/manual-reply.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * ANSWERING A PERSON WHO WROTE BACK (AGL-4020).\n *\n * A person who answers a sequence email is answered from the same mailbox,\n * in the same thread, by a member: the reply is a one-to-one email, never a\n * step of the sequence. This module is the engine's half of it — what the\n * person wrote, as the enrollment keeps it, and the answer, as the\n * transport sends it — and decides nothing about storage or delivery.\n *\n * ## What the person wrote\n *\n * {@link outreachInboundMessagesOf} keeps the messages of a thread the\n * classifier reads as theirs: a reply, an automatic answer, an opt-out. Each\n * carries its sender, its time, its `Message-ID` and `References` (what an\n * answer threads by), and its text with the quoted history trimmed, the way\n * the record's timeline keeps it (`emailExcerpt`).\n *\n * ## The answer\n *\n * {@link composeOutreachManualReply} writes it as every mail client writes a\n * reply: `Re:` the subject of the message it answers, `In-Reply-To` that\n * message's `Message-ID`, and `References` the whole chain — the sequence's\n * own sends, what the person's message already named, and the message\n * itself — so it lands in the same thread in the person's mailbox and in\n * ours. Plain text, the member's words first and the message answered quoted\n * beneath. No footer and no `List-Unsubscribe`: the person wrote first, and\n * this is the answer a person would type in their own mail client.\n *\n * ## What still refuses\n *\n * {@link outreachManualReplyRefusal}: an address or a domain on the\n * do-not-contact list, a person who opted out or whose address bounced, and\n * a mailbox that is paused, waiting to be reconnected, or gone. The cold\n * rules — the allowed countries, the company-domain rule, the personal line,\n * the daily cap — do not apply to someone who wrote first, and are not\n * asked.\n *==========================================*/\n\nimport { normalizeContactEmail } from '@aglyn/aglyn/app-utils/contacts'\nimport { CRM_EMAIL_SUBJECT_MAX } from '@aglyn/aglyn/app-utils/crm'\nimport { emailAddressOf, emailExcerpt, threadSubject } from '@aglyn/aglyn/app-utils/email-text'\nimport {\n  OUTREACH_INBOUND_KINDS,\n  OUTREACH_INBOUND_MESSAGES_MAX,\n  type OutreachEnrollment,\n  type OutreachInboundKind,\n  type OutreachInboundMessage,\n  type OutreachMailbox,\n} from '../model/outreach.types'\nimport { outreachMessageIdHeader } from './compose'\nimport { outreachEmailDomain } from './do-not-contact-domain'\nimport { classifyOutreachMessage, type OutreachMessageContext } from './thread-classification'\nimport { outreachHeader, type OutreachThreadMessage } from './thread-message'\n\n/** The most a member may write in one answer. */\nexport const OUTREACH_MANUAL_REPLY_BODY_MAX = 10_000\n\n/** The most of an answer the enrollment and the record keep: the timeline's excerpt length. */\nexport const OUTREACH_MANUAL_REPLY_STORED_MAX = 4_000\n\n/** The most `Message-ID`s one answer's `References` names: the first, and the latest. */\nconst REFERENCES_MAX = 20\n\n/** The display name in a `From` value — `\"Ada Lovelace\" <ada@example.com>` answers `Ada Lovelace` — or `''`. */\nexport function outreachDisplayNameOf(value: unknown): string {\n  const raw = String(value ?? '').trim()\n  const angled = raw.lastIndexOf('<')\n  if (angled <= 0) return ''\n  return raw\n    .slice(0, angled)\n    .trim()\n    .replace(/^\"(.*)\"$/, '$1')\n    .replace(/\\\\(.)/g, '$1')\n    .trim()\n}\n\n/** Every `Message-ID` a `References` or `In-Reply-To` value names, in header form, in order, once each. */\nexport function outreachMessageIdList(value: unknown): string[] {\n  const found: string[] = []\n  for (const match of String(value ?? '').matchAll(/<[^<>\\s]+>/g)) {\n    const id = outreachMessageIdHeader(match[0])\n    if (id && !found.includes(id)) found.push(id)\n  }\n  return found\n}\n\n/** A message's text as the record keeps it: the text part, else the HTML's words, else the preview. */\nfunction bodyOf(message: OutreachThreadMessage): string {\n  return emailExcerpt(message.textBody ?? '', message.htmlBody ?? '') || emailExcerpt(message.snippet ?? '')\n}\n\n/**\n * The person's own messages among a thread's — see the module note — oldest\n * first. A message with no sender address is left out: it could be neither\n * shown as theirs nor answered.\n */\nexport function outreachInboundMessagesOf(\n  messages: readonly OutreachThreadMessage[],\n  context: OutreachMessageContext,\n): OutreachInboundMessage[] {\n  const kept: OutreachInboundMessage[] = []\n  for (const message of messages) {\n    if (!message?.id) continue\n    const classification = classifyOutreachMessage(message, context)\n    if (!(OUTREACH_INBOUND_KINDS as readonly string[]).includes(classification.kind)) continue\n    const from = emailAddressOf(message.from)\n    if (!from) continue\n    const replyTo = emailAddressOf(outreachHeader(message, 'Reply-To'))\n    kept.push({\n      id: message.id,\n      threadId: message.threadId ?? null,\n      messageId: outreachMessageIdHeader(outreachHeader(message, 'Message-ID')),\n      references: outreachMessageIdList(outreachHeader(message, 'References')),\n      from,\n      fromName: outreachDisplayNameOf(message.from),\n      replyTo: replyTo && replyTo !== from ? replyTo : null,\n      subject: String(message.subject ?? '').replace(/\\s+/g, ' ').trim(),\n      atMs: classification.atMs,\n      kind: classification.kind as OutreachInboundKind,\n      body: bodyOf(message),\n    })\n  }\n  return kept.sort((a, b) => a.atMs - b.atMs)\n}\n\n/**\n * What an enrollment keeps once more of the person's messages are read: one\n * entry per message — a re-read replaces the earlier copy — oldest first,\n * the last {@link OUTREACH_INBOUND_MESSAGES_MAX}.\n */\nexport function mergeOutreachInboundMessages(\n  stored: readonly OutreachInboundMessage[] | null | undefined,\n  found: readonly OutreachInboundMessage[],\n): OutreachInboundMessage[] {\n  const byId = new Map<string, OutreachInboundMessage>()\n  for (const message of [...(stored ?? []), ...found]) byId.set(message.id, message)\n  return [...byId.values()].sort((a, b) => a.atMs - b.atMs).slice(-OUTREACH_INBOUND_MESSAGES_MAX)\n}\n\n/**\n * The message an answer replies to: the one named, when the enrollment\n * kept it, else the newest the person wrote. `null` when they wrote nothing\n * the enrollment kept.\n */\nexport function outreachMessageToAnswer(\n  inbound: readonly OutreachInboundMessage[] | null | undefined,\n  id?: string | null,\n): OutreachInboundMessage | null {\n  const messages = [...(inbound ?? [])].sort((a, b) => a.atMs - b.atMs)\n  if (id) return messages.find((message) => message.id === id) ?? null\n  return messages.at(-1) ?? null\n}\n\n/** Whether a member may answer this enrollment at all: the person wrote something it kept, or a reply stopped it. */\nexport function outreachEnrollmentHasInbound(\n  enrollment: Pick<OutreachEnrollment, 'inboundMessages' | 'stopReason' | 'status'>,\n): boolean {\n  return Boolean(enrollment.inboundMessages?.length) || enrollment.stopReason === 'reply' || enrollment.status === 'replied'\n}\n\n/**\n * The answer's `References` — see the module note: the sequence's own sends,\n * then what the answered message named, then the message itself, each once.\n * A long chain keeps its first id and its latest, as RFC 5322 §3.6.4 allows.\n */\nexport function outreachReplyReferences(\n  sentMessageIds: readonly string[],\n  answering: Pick<OutreachInboundMessage, 'references' | 'messageId'>,\n): string[] {\n  const chain: string[] = []\n  for (const id of [...sentMessageIds, ...answering.references, answering.messageId]) {\n    const header = outreachMessageIdHeader(id)\n    if (header && !chain.includes(header)) chain.push(header)\n  }\n  return chain.length > REFERENCES_MAX ? [chain[0], ...chain.slice(-(REFERENCES_MAX - 1))] : chain\n}\n\n/** `Re:` the subject of the message answered, else of the thread the sequence started. */\nexport function outreachReplySubject(\n  answering: Pick<OutreachInboundMessage, 'subject'>,\n  enrollmentThreadSubject: string | null | undefined,\n): string {\n  const base = threadSubject(answering.subject) || threadSubject(enrollmentThreadSubject)\n  return (base ? `Re: ${base}` : 'Re:').slice(0, CRM_EMAIL_SUBJECT_MAX)\n}\n\n/** \"Tue, Oct 21, 2026, 8:02 AM\", in the mailbox's zone. */\nfunction quotedTime(atMs: number, timeZone: string | null | undefined): string {\n  const options: Intl.DateTimeFormatOptions = {\n    weekday: 'short',\n    month: 'short',\n    day: 'numeric',\n    year: 'numeric',\n    hour: 'numeric',\n    minute: '2-digit',\n  }\n  // Plain spaces: newer ICU puts a narrow no-break space before \"AM\".\n  const format = (zone: string) =>\n    new Intl.DateTimeFormat('en-US', { ...options, timeZone: zone }).format(atMs).replace(/[\\u00a0\\u202f]/g, ' ')\n  try {\n    return format(timeZone || 'UTC')\n  } catch {\n    return format('UTC')\n  }\n}\n\n/** The answered message beneath the answer, quoted the way mail clients quote: `On …, … wrote:` and `> ` lines. */\nexport function outreachReplyQuote(\n  answering: Pick<OutreachInboundMessage, 'atMs' | 'from' | 'fromName' | 'body'>,\n  timeZone: string | null | undefined,\n): string {\n  const who = answering.fromName ? `${answering.fromName} <${answering.from}>` : answering.from\n  const lines = answering.body.split('\\n').map((line) => (line ? `> ${line}` : '>'))\n  return [`On ${quotedTime(answering.atMs, timeZone)}, ${who} wrote:`, ...lines].join('\\n')\n}\n\n/** An answer, written: what the transport sends and the records keep. */\nexport interface OutreachManualReply {\n  to: string\n  subject: string\n  /** The whole text sent: the member's words, then the quote. */\n  text: string\n  /** The member's words alone, bounded, as the records keep them. */\n  body: string\n  /** The provider thread it is filed into; `null` lets the provider thread it by its headers. */\n  threadId: string | null\n  /** The answered message's `Message-ID`; `null` when it carried none. */\n  inReplyTo: string | null\n  references: string[]\n}\n\nexport type OutreachManualReplyErrorCode = 'empty' | 'too_long' | 'invalid_recipient'\n\nexport interface OutreachManualReplyCompose {\n  reply: OutreachManualReply | null\n  error: { code: OutreachManualReplyErrorCode; message: string } | null\n}\n\n/** Writes the answer — see the module note. */\nexport function composeOutreachManualReply(input: {\n  enrollment: Pick<OutreachEnrollment, 'messageIds' | 'threadSubject'>\n  answering: OutreachInboundMessage\n  body: unknown\n  /** The mailbox's zone, for the quote's time. */\n  timeZone: string | null | undefined\n}): OutreachManualReplyCompose {\n  const words = String(input.body ?? '')\n    .replace(/\\r\\n?/g, '\\n')\n    .replace(/[ \\t]+$/gm, '')\n    .replace(/^\\n+|\\n+$/g, '')\n  if (!words.trim()) return { reply: null, error: { code: 'empty', message: 'Write your answer before sending it.' } }\n  if (words.length > OUTREACH_MANUAL_REPLY_BODY_MAX) {\n    return {\n      reply: null,\n      error: {\n        code: 'too_long',\n        message: `An answer can be at most ${OUTREACH_MANUAL_REPLY_BODY_MAX.toLocaleString('en-US')} characters.`,\n      },\n    }\n  }\n  const to = normalizeContactEmail(input.answering.replyTo ?? input.answering.from)\n  if (!to) {\n    return { reply: null, error: { code: 'invalid_recipient', message: 'Their message names no address to answer.' } }\n  }\n  return {\n    reply: {\n      to,\n      subject: outreachReplySubject(input.answering, input.enrollment.threadSubject),\n      text: `${words}\\n\\n${outreachReplyQuote(input.answering, input.timeZone)}`,\n      body: words.slice(0, OUTREACH_MANUAL_REPLY_STORED_MAX),\n      threadId: input.answering.threadId,\n      inReplyTo: input.answering.messageId,\n      references: outreachReplyReferences(input.enrollment.messageIds ?? [], input.answering),\n    },\n    error: null,\n  }\n}\n\nexport type OutreachManualReplyRefusalCode =\n  | 'opted-out'\n  | 'bounced'\n  | 'do-not-contact'\n  | 'unchecked'\n  | 'mailbox-unavailable'\n  | 'permission'\n\nexport interface OutreachManualReplyRefusal {\n  code: OutreachManualReplyRefusalCode\n  message: string\n}\n\n/** The address a mailbox sends as. */\nexport const outreachMailboxAddress = (mailbox: Pick<OutreachMailbox, 'sendAs' | 'email'>): string =>\n  mailbox.sendAs || mailbox.email\n\n/**\n * Why an answer cannot go now, in the member's words, or `null` — see the\n * module note. The person's own state first, then the lists, then the\n * mailbox, then who may send from it.\n */\nexport function outreachManualReplyRefusal(input: {\n  enrollment: Pick<OutreachEnrollment, 'status' | 'email'>\n  /** Every address the answer would reach, each looked up. */\n  doNotContact: boolean | null\n  doNotContactDomain: boolean | null\n  mailbox: Pick<OutreachMailbox, 'status' | 'sendAs' | 'email'> | null\n  /** The member is the mailbox's own, or an organization owner or admin. */\n  mayUseMailbox: boolean\n}): OutreachManualReplyRefusal | null {\n  const { enrollment, mailbox } = input\n  if (enrollment.status === 'opted_out') {\n    return { code: 'opted-out', message: 'They asked not to be emailed, so no answer can be sent to them.' }\n  }\n  if (enrollment.status === 'bounced') {\n    return { code: 'bounced', message: 'Their address bounced, so an answer would not reach them.' }\n  }\n  if (input.doNotContact === true) {\n    return {\n      code: 'do-not-contact',\n      message: `${enrollment.email} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`,\n    }\n  }\n  if (input.doNotContactDomain === true) {\n    const domain = outreachEmailDomain(enrollment.email) ?? 'Their domain'\n    return {\n      code: 'do-not-contact',\n      message: `${domain} is on your do-not-contact list. Take it off the list on the Compliance page to answer them.`,\n    }\n  }\n  if (input.doNotContact === null || input.doNotContactDomain === null) {\n    return { code: 'unchecked', message: 'The do-not-contact list could not be checked. Try again in a moment.' }\n  }\n  if (!mailbox) {\n    return {\n      code: 'mailbox-unavailable',\n      message: 'The mailbox that wrote to them is no longer connected, so the answer cannot go from it.',\n    }\n  }\n  const address = outreachMailboxAddress(mailbox)\n  if (mailbox.status === 'paused') {\n    return {\n      code: 'mailbox-unavailable',\n      message: `${address} is paused. Resume it on the Mailboxes page to answer from it.`,\n    }\n  }\n  if (mailbox.status !== 'connected') {\n    return {\n      code: 'mailbox-unavailable',\n      message: `${address} needs to be connected again. Reconnect it on the Mailboxes page to answer from it.`,\n    }\n  }\n  if (!input.mayUseMailbox) {\n    return {\n      code: 'permission',\n      message: `Only the member who connected ${address}, or an organization owner or admin, can answer from it.`,\n    }\n  }\n  return 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package/src/lib/model/enrollment-timeline.d.ts

@@ -20,7 +20,7 @@ import type { OutreachOpenSource } from '../engine/open-source';
 import { type OutreachMailGateway } from '../engine/mail-gateway';
 import { type OutreachEnrollment, type OutreachEnrollmentHistoryEntry, type OutreachSequenceStep } from './outreach.types';
 /** What kind of thing an entry is, which the view draws an icon for. */
-export type OutreachTimelineKind = 'enrolled' | 'skipped' | 'curated' | 'sent' | 'task' | 'click' | 'scanner' | 'earlier-clicks' | 'open' | 'machine-open' | 'paused' | 'resumed' | 'stopped' | 'do-not-contact' | 'replied' | 'bounced' | 'opted-out' | 'held' | 'released' | 'failed' | 'finished';
+export type OutreachTimelineKind = 'enrolled' | 'skipped' | 'curated' | 'sent' | 'task' | 'click' | 'scanner' | 'earlier-clicks' | 'open' | 'machine-open' | 'paused' | 'resumed' | 'stopped' | 'do-not-contact' | 'replied' | 'auto-reply' | 'answered' | 'bounced' | 'opted-out' | 'held' | 'released' | 'failed' | 'finished';
 /** How loudly the view draws an entry. */
 export type OutreachTimelineTone = 'default' | 'success' | 'info' | 'warning' | 'error';
 /** One line of the timeline. */
@@ -81,6 +81,8 @@ export interface OutreachEnrollmentFigures {
     opens: number;
     machineOpens: number;
     replies: number;
+    /** Answers members sent them in the thread (AGL-4020), never counted in `emailsSent`. */
+    answers: number;
     /** Whether anything has happened to them beyond being enrolled. */
     anything: boolean;
 }

package/src/lib/model/enrollment-timeline.js

@@ -36,6 +36,11 @@
  * - **The enrollment**, with who enrolled them, and each curated step.
  * - **The steps it skipped** (AGL-3228), when it began past the first: one
  *   entry naming them, never a "sent" — nothing of ours went out for them.
+ * - **What the person wrote** (AGL-4020): each reply, automatic answer and
+ *   opt-out the enrollment kept, with their words. The one that stopped the
+ *   sequence carries the stop, in place of a second entry saying it.
+ * - **Each answer a member sent** in the thread (AGL-4020), with their
+ *   words and who sent it — never counted as one of the sequence's sends.
  *
  * Client-safe and free of React: the view renders these entries, and the
  * spec reads them.
@@ -88,6 +93,8 @@ const ACTION_KINDS = {
 /** Which of two entries at the same moment reads first: the outcome above what led to it. */ const TIE_ORDER = {
     finished: 0,
     replied: 1,
+    'auto-reply': 4,
+    answered: 5,
     bounced: 1,
     'opted-out': 1,
     failed: 1,
@@ -114,10 +121,45 @@ const byWhom = (uid, memberName)=>uid ? `By ${memberName(uid)}` : null;
     var _enrollment_stepRecords;
     return ((_enrollment_stepRecords = enrollment.stepRecords) != null ? _enrollment_stepRecords : []).filter((record)=>(record == null ? void 0 : record.kind) === 'email');
 }
+/** Who wrote a message, as the timeline names them: their name, else their address. */ const senderOf = (message)=>message.fromName || message.from;
+/** The entry for one message the person wrote (AGL-4020). */ function inboundEntry(message, index, stopped) {
+    const facts = [
+        message.fromName ? `From ${message.from}` : null,
+        message.subject ? `Subject: ${message.subject}` : null,
+        stopped ? 'The sequence stopped for them' : null
+    ].filter((fact)=>Boolean(fact));
+    const base = {
+        key: `inbound-${index}`,
+        atMs: message.atMs,
+        detail: message.body || null,
+        facts,
+        gmailThreadId: message.threadId
+    };
+    switch(message.kind){
+        case 'auto_reply':
+            return _extends({}, base, {
+                kind: 'auto-reply',
+                title: `Automatic reply from ${senderOf(message)}`,
+                tone: 'default'
+            });
+        case 'opt_out':
+            return _extends({}, base, {
+                kind: 'opted-out',
+                title: `${senderOf(message)} asked not to be emailed`,
+                tone: 'warning'
+            });
+        default:
+            return _extends({}, base, {
+                kind: 'replied',
+                title: `Reply from ${senderOf(message)}`,
+                tone: 'info'
+            });
+    }
+}
 /**
  * The timeline, newest first — see the module note.
  */ export function outreachEnrollmentTimeline(input) {
-    var _input_history, _enrollment_skippedSteps, _enrollment_stepOverrides, _enrollment_stepRecords;
+    var _input_history, _enrollment_skippedSteps, _enrollment_stepOverrides, _enrollment_stepRecords, _enrollment_inboundMessages, _enrollment_inboundMessages1;
     const { enrollment, steps, memberName } = input;
     const entries = [];
     const history = (_input_history = input.history) != null ? _input_history : [];
@@ -173,6 +215,25 @@ const byWhom = (uid, memberName)=>uid ? `By ${memberName(uid)}` : null;
         var _record_gmailThreadId;
         var _record_links;
         if (!record || typeof record.atMs !== 'number') return;
+        // A member's answer in the thread (AGL-4020): their words, never a step.
+        if (record.kind === 'manual_reply') {
+            var _record_gmailThreadId1;
+            entries.push({
+                key: `answered-${index}`,
+                kind: 'answered',
+                atMs: record.atMs,
+                title: 'Answered in the thread',
+                detail: record.body || null,
+                facts: [
+                    byWhom(record.byUid, memberName),
+                    record.from ? `From ${record.from}` : null,
+                    record.subject ? `Subject: ${record.subject}` : null
+                ].filter((fact)=>Boolean(fact)),
+                gmailThreadId: (_record_gmailThreadId1 = record.gmailThreadId) != null ? _record_gmailThreadId1 : null,
+                tone: 'default'
+            });
+            return;
+        }
         if (record.kind === 'task') {
             var _steps_find;
             const step = (_steps_find = steps.find((entry)=>entry.id === record.stepId)) != null ? _steps_find : steps[record.stepIndex];
@@ -345,9 +406,16 @@ const byWhom = (uid, memberName)=>uid ? `By ${memberName(uid)}` : null;
             tone: 'default'
         });
     }
-    // ── The current stop, from the enrollment ───────────────────────────────
+    // ── What the person wrote (AGL-4020) ────────────────────────────────────
     const stoppedAtMs = enrollment.stoppedAtMs;
-    const alreadySaid = stoppedAtMs !== null && (actionTimes.has(stoppedAtMs) || enrollment.stopReason === 'gateway_blocked_here' && (hold == null ? void 0 : hold.heldAtMs) === stoppedAtMs);
+    // The message that stopped the sequence carries the stop, so the person's
+    // words and what they did to the sequence read as one entry.
+    const stoppedByMessage = stoppedAtMs !== null && (enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply') && ((_enrollment_inboundMessages = enrollment.inboundMessages) != null ? _enrollment_inboundMessages : []).some((message)=>message.atMs === stoppedAtMs);
+    ((_enrollment_inboundMessages1 = enrollment.inboundMessages) != null ? _enrollment_inboundMessages1 : []).forEach((message, index)=>{
+        entries.push(inboundEntry(message, index, stoppedByMessage && message.atMs === stoppedAtMs));
+    });
+    // ── The current stop, from the enrollment ───────────────────────────────
+    const alreadySaid = stoppedByMessage || stoppedAtMs !== null && (actionTimes.has(stoppedAtMs) || enrollment.stopReason === 'gateway_blocked_here' && (hold == null ? void 0 : hold.heldAtMs) === stoppedAtMs);
     if (stoppedAtMs && !alreadySaid && enrollment.status !== 'active' && enrollment.status !== 'finished') {
         const stop = currentStop(enrollment, memberName, gatewayName);
         if (stop) entries.push(_extends({
@@ -359,7 +427,8 @@ const byWhom = (uid, memberName)=>uid ? `By ${memberName(uid)}` : null;
     if (enrollment.status === 'finished') {
         var _enrollment_stepRecords1, _ref6;
         var _enrollment_skippedSteps1;
-        const last = ((_enrollment_stepRecords1 = enrollment.stepRecords) != null ? _enrollment_stepRecords1 : []).at(-1);
+        // The last step the sequence ran: a member's answer after it is no step.
+        const last = ((_enrollment_stepRecords1 = enrollment.stepRecords) != null ? _enrollment_stepRecords1 : []).filter((record)=>(record == null ? void 0 : record.kind) !== 'manual_reply').at(-1);
         entries.push({
             key: 'finished',
             kind: 'finished',
@@ -471,11 +540,17 @@ const byWhom = (uid, memberName)=>uid ? `By ${memberName(uid)}` : null;
     }
 }
 export function outreachEnrollmentFigures(enrollment) {
-    var _enrollment_stepRecords;
+    var _enrollment_inboundMessages, _enrollment_stepRecords, _enrollment_stepRecords1;
+    var _enrollment_inboundMessages1;
     const clicks = outreachClickSummary(enrollment.engagement);
     const engagement = readOutreachEngagement(enrollment.engagement);
     const emailsSent = emailRecords(enrollment).length;
-    const replies = enrollment.status === 'replied' || enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply' ? 1 : 0;
+    const stoppedByReply = enrollment.status === 'replied' || enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply';
+    // Every reply they wrote that the enrollment kept (AGL-4020); one for a
+    // reply that stopped it before replies were kept.
+    const kept = ((_enrollment_inboundMessages = enrollment.inboundMessages) != null ? _enrollment_inboundMessages : []).filter((message)=>message.kind !== 'auto_reply').length;
+    const replies = Math.max(kept, stoppedByReply ? 1 : 0);
+    const answers = ((_enrollment_stepRecords = enrollment.stepRecords) != null ? _enrollment_stepRecords : []).filter((record)=>(record == null ? void 0 : record.kind) === 'manual_reply').length;
     return {
         emailsSent,
         clicks: clicks.clicks,
@@ -490,7 +565,8 @@ export function outreachEnrollmentFigures(enrollment) {
         opens: engagement.opens,
         machineOpens: engagement.machineOpens,
         replies,
-        anything: emailsSent > 0 || ((_enrollment_stepRecords = enrollment.stepRecords) != null ? _enrollment_stepRecords : []).length > 0 || clicks.clicks > 0 || clicks.machineClicks > 0 || engagement.opens > 0 || engagement.machineOpens > 0 || enrollment.stoppedAtMs !== null
+        answers,
+        anything: emailsSent > 0 || ((_enrollment_stepRecords1 = enrollment.stepRecords) != null ? _enrollment_stepRecords1 : []).length > 0 || clicks.clicks > 0 || clicks.machineClicks > 0 || engagement.opens > 0 || engagement.machineOpens > 0 || Boolean((_enrollment_inboundMessages1 = enrollment.inboundMessages) == null ? void 0 : _enrollment_inboundMessages1.length) || enrollment.stoppedAtMs !== null
     };
 }
 

package/src/lib/model/enrollment-timeline.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/model/enrollment-timeline.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * EVERYTHING THAT HAPPENED TO ONE PERSON IN ONE SEQUENCE (AGL-3332).\n *\n * The enrollment's detail view is one list, newest first, and this builds\n * it from what is stored — the enrollment itself, and its history rows —\n * without inventing anything that is not:\n *\n * - **Each send** is a step record: the step, the time, the subject as\n *   sent, and whether it went out as the person's curated copy.\n * - **Each click** is a history row: the destination, the step whose email\n *   carried it, and a person's or a scanner's. Clicks from before the\n *   history began exist only as totals, and are ONE row saying so — never\n *   a row per click, which would be a fabrication with a timestamp on it.\n * - **Each member's act** — pause, resume, stop, do-not-contact — is a\n *   history row with who and why. An enrollment holds only its current\n *   stop, so the row is the only record of a pause that was resumed.\n * - **The current stop** — a reply, a bounce, an opt-out, a hold — comes\n *   from the enrollment's own fields, with its full reason, unless a\n *   history row already says it.\n * - **The gateway hold** (AGL-3326), and its release.\n * - **The enrollment**, with who enrolled them, and each curated step.\n * - **The steps it skipped** (AGL-3228), when it began past the first: one\n *   entry naming them, never a \"sent\" — nothing of ours went out for them.\n *\n * Client-safe and free of React: the view renders these entries, and the\n * spec reads them.\n *=========================================*/\n\nimport type { OutreachClickMachineReason } from '../engine/click-tracking'\nimport type { OutreachOpenMachineReason } from '../engine/open-tracking'\nimport type { OutreachOpenSource } from '../engine/open-source'\nimport { OUTREACH_MAIL_GATEWAY_LABELS, type OutreachMailGateway } from '../engine/mail-gateway'\nimport {\n  outreachClickSummary,\n  outreachLoggedEngagementRows,\n  readOutreachEngagement,\n} from './enrollment-engagement'\nimport {\n  OUTREACH_ENROLLMENT_HISTORY_MAX,\n  OUTREACH_TASK_KIND_LABELS,\n  type OutreachEnrollment,\n  type OutreachEnrollmentHistoryEntry,\n  type OutreachHistoryAction,\n  type OutreachSequenceStep,\n  type OutreachStepRecord,\n} from './outreach.types'\n\n/** What kind of thing an entry is, which the view draws an icon for. */\nexport type OutreachTimelineKind =\n  | 'enrolled'\n  | 'skipped'\n  | 'curated'\n  | 'sent'\n  | 'task'\n  | 'click'\n  | 'scanner'\n  | 'earlier-clicks'\n  | 'open'\n  | 'machine-open'\n  | 'paused'\n  | 'resumed'\n  | 'stopped'\n  | 'do-not-contact'\n  | 'replied'\n  | 'bounced'\n  | 'opted-out'\n  | 'held'\n  | 'released'\n  | 'failed'\n  | 'finished'\n\n/** How loudly the view draws an entry. */\nexport type OutreachTimelineTone = 'default' | 'success' | 'info' | 'warning' | 'error'\n\n/** One line of the timeline. */\nexport interface OutreachTimelineEntry {\n  /** Stable across renders, for React and for a spec. */\n  key: string\n  kind: OutreachTimelineKind\n  atMs: number\n  /** What happened, in a few words. */\n  title: string\n  /** The one fact that matters most, shown in full: a subject, a reason, a diagnostic. */\n  detail?: string | null\n  /** The rest, each short: the step, who, a scanner's reason. */\n  facts: string[]\n  /** A destination the person followed, shown whole and linkable. */\n  url?: string | null\n  /** What `url` is, when it is not simply \"the link they followed\". */\n  urlLabel?: string\n  /** The Gmail thread this entry opened, for an \"Open in Gmail\" link. */\n  gmailThreadId?: string | null\n  tone: OutreachTimelineTone\n}\n\nexport interface OutreachTimelineInput {\n  enrollment: OutreachEnrollment\n  steps: readonly OutreachSequenceStep[]\n  /** The history rows, newest or oldest first; `null` while unread or unreadable. */\n  history: readonly OutreachEnrollmentHistoryEntry[] | null\n  /** A member's name for a stored uid; the uid itself when the roster does not know it. */\n  memberName: (uid: string) => string\n  /** A moment as the reader reads it — in the mailbox's zone. */\n  formatTime: (ms: number) => string\n  /** The mail gateway in front of the person's domain, when it is known. */\n  gateway?: OutreachMailGateway | null\n}\n\n/** \"Email 2 · step 3\" for an email step, \"Step 2 · Call\" for a task, \"Step 4\" for one the sequence no longer has. */\nexport function outreachStepName(steps: readonly OutreachSequenceStep[], stepIndex: number): string {\n  const step = steps[stepIndex]\n  if (step?.kind === 'email') {\n    const position = steps.slice(0, stepIndex + 1).filter((entry) => entry.kind === 'email').length\n    return `Email ${position} · step ${stepIndex + 1}`\n  }\n  if (step?.kind === 'task') return `Step ${stepIndex + 1} · ${OUTREACH_TASK_KIND_LABELS[step.taskKind]}`\n  return `Step ${stepIndex + 1}`\n}\n\n/** Why a click was read as a scanner's, as the timeline says it. */\nexport const OUTREACH_MACHINE_REASON_LABELS: Record<OutreachClickMachineReason, string> = {\n  agent: 'the request named itself as a scanner or a link preview',\n  too_soon: 'it came within 30 seconds of the email arriving, faster than anyone reads',\n  method: 'it checked the link without opening the page',\n}\n\n/** Why a fetch of the tracking image was not counted as an open (AGL-3395). */\nexport const OUTREACH_OPEN_MACHINE_REASON_LABELS: Record<OutreachOpenMachineReason, string> = {\n  agent: 'the request named itself as a scanner or a preview',\n  too_soon: 'it came within 30 seconds of the email arriving, faster than anyone reads',\n  method: 'it checked the image without loading it',\n  image_proxy: 'Yahoo’s image proxy fetched it, which it does whether or not the person reads it',\n  privacy_proxy: 'Apple Mail’s privacy protection fetched it as the email arrived',\n  scanner: 'a mail provider’s or a security product’s scanner fetched it, not the person',\n}\n\n/** Where a fetch of the tracking image came from (AGL-3488), as the timeline says it. */\nexport const OUTREACH_OPEN_SOURCE_LABELS: Record<OutreachOpenSource, string> = {\n  google: 'From Google’s network',\n  microsoft_filter: 'From Microsoft’s mail filter',\n  microsoft: 'From Microsoft’s mail servers',\n  apple: 'From Apple’s privacy relay',\n  yahoo: 'From Yahoo’s mail proxy',\n  other: 'From an address outside the mail providers’ networks',\n}\n\nconst ACTION_TITLES: Record<OutreachHistoryAction, string> = {\n  pause: 'Paused',\n  resume: 'Resumed',\n  stop: 'Stopped by a member',\n  do_not_contact: 'Marked do-not-contact',\n}\nconst ACTION_KINDS: Record<OutreachHistoryAction, OutreachTimelineKind> = {\n  pause: 'paused',\n  resume: 'resumed',\n  stop: 'stopped',\n  do_not_contact: 'do-not-contact',\n}\n\n/** Which of two entries at the same moment reads first: the outcome above what led to it. */\nconst TIE_ORDER: Record<OutreachTimelineKind, number> = {\n  finished: 0,\n  replied: 1,\n  bounced: 1,\n  'opted-out': 1,\n  failed: 1,\n  stopped: 2,\n  'do-not-contact': 2,\n  paused: 2,\n  held: 2,\n  released: 3,\n  resumed: 3,\n  click: 4,\n  scanner: 4,\n  'earlier-clicks': 4,\n  open: 4,\n  'machine-open': 4,\n  task: 5,\n  sent: 5,\n  curated: 6,\n  skipped: 7,\n  enrolled: 8,\n}\n\nconst plural = (count: number, one: string, many: string) => `${count} ${count === 1 ? one : many}`\nconst byWhom = (uid: string | null | undefined, memberName: (uid: string) => string) =>\n  uid ? `By ${memberName(uid)}` : null\n\n/** The step records that are emails, in the order they went. */\nfunction emailRecords(enrollment: OutreachEnrollment): OutreachStepRecord[] {\n  return (enrollment.stepRecords ?? []).filter((record) => record?.kind === 'email')\n}\n\n/**\n * The timeline, newest first — see the module note.\n */\nexport function outreachEnrollmentTimeline(input: OutreachTimelineInput): OutreachTimelineEntry[] {\n  const { enrollment, steps, memberName } = input\n  const entries: OutreachTimelineEntry[] = []\n  const history = input.history ?? []\n  const gatewayName = input.gateway ? OUTREACH_MAIL_GATEWAY_LABELS[input.gateway] : null\n\n  // ── The enrollment ──────────────────────────────────────────────────────\n  if (enrollment.createdAtMs) {\n    entries.push({\n      key: 'enrolled',\n      kind: 'enrolled',\n      atMs: enrollment.createdAtMs,\n      title: 'Enrolled',\n      facts: [\n        byWhom(enrollment.enrolledByUid, memberName),\n        enrollment.target === 'lead' ? 'As a lead' : 'As a contact',\n        enrollment.cold ? 'Cold — confirmed by the member who enrolled them' : null,\n      ].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── Skipped at enrollment (AGL-3228) ───────────────────────────────────\n  const skipped = (enrollment.skippedSteps ?? []).filter((entry) => Number.isInteger(entry?.stepIndex))\n  if (skipped.length) {\n    const start = enrollment.startStepIndex ?? skipped.length\n    entries.push({\n      key: 'skipped',\n      kind: 'skipped',\n      atMs: skipped[0].atMs || enrollment.createdAtMs,\n      title:\n        skipped.length === 1\n          ? `Began at step ${start + 1} — step 1 skipped`\n          : `Began at step ${start + 1} — steps 1–${skipped.length} skipped`,\n      detail: 'Already done by hand before they were enrolled, so the sequence never sent them.',\n      facts: skipped.map((entry) => outreachStepName(steps, entry.stepIndex)),\n      tone: 'default',\n    })\n  }\n\n  // ── Curated copies (AGL-3324) ───────────────────────────────────────────\n  for (const [key, override] of Object.entries(enrollment.stepOverrides ?? {})) {\n    if (!override.draftedAtMs) continue\n    entries.push({\n      key: `curated-${key}`,\n      kind: 'curated',\n      atMs: override.draftedAtMs,\n      title: `Curated ${outreachStepName(steps, Number(key))}`,\n      facts: [\n        override.source === 'ai' ? (override.edited ? 'AI draft, edited' : 'AI draft') : 'Written by a member',\n        byWhom(override.draftedByUid, memberName),\n      ].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── Sends and tasks ─────────────────────────────────────────────────────\n  let previousThread: string | null = null\n  ;(enrollment.stepRecords ?? []).forEach((record, index) => {\n    if (!record || typeof record.atMs !== 'number') return\n    if (record.kind === 'task') {\n      const step = steps.find((entry) => entry.id === record.stepId) ?? steps[record.stepIndex]\n      entries.push({\n        key: `task-${index}`,\n        kind: 'task',\n        atMs: record.atMs,\n        title:\n          step?.kind === 'task'\n            ? `${OUTREACH_TASK_KIND_LABELS[step.taskKind]} task filed`\n            : 'Task filed',\n        detail: step?.kind === 'task' ? step.title : null,\n        facts: [\n          outreachStepName(steps, record.stepIndex),\n          record.taskId === null ? 'The CRM could not file it' : null,\n        ].filter((fact): fact is string => Boolean(fact)),\n        tone: 'default',\n      })\n      return\n    }\n    const thread = record.gmailThreadId ?? null\n    // The link to Gmail sits on the email that STARTED a thread, once.\n    const startsThread = Boolean(thread) && thread !== previousThread\n    previousThread = thread ?? previousThread\n    entries.push({\n      key: `sent-${index}`,\n      kind: 'sent',\n      atMs: record.atMs,\n      title: `${outreachStepName(steps, record.stepIndex)} sent`,\n      detail: record.subject ? `Subject: ${record.subject}` : null,\n      facts: [\n        record.curated === 'ai'\n          ? 'Curated copy — AI draft'\n          : record.curated === 'member'\n            ? 'Curated copy — written by a member'\n            : null,\n        record.links?.length ? plural(record.links.length, 'tracked link', 'tracked links') : null,\n        record.openTracked ? 'Tracking image' : null,\n      ].filter((fact): fact is string => Boolean(fact)),\n      gmailThreadId: startsThread ? thread : null,\n      tone: 'default',\n    })\n  })\n\n  // ── Clicks ──────────────────────────────────────────────────────────────\n  for (const row of history) {\n    if (row.kind !== 'click') continue\n    entries.push(\n      row.human\n        ? {\n            key: `history-${row.id}`,\n            kind: 'click',\n            atMs: row.atMs,\n            title: 'Clicked a link',\n            url: row.url,\n            facts: [`From ${outreachStepName(steps, row.stepIndex)}`],\n            tone: 'success',\n          }\n        : {\n            key: `history-${row.id}`,\n            kind: 'scanner',\n            atMs: row.atMs,\n            title: 'A scanner followed a link — not counted',\n            url: row.url,\n            facts: [\n              `From ${outreachStepName(steps, row.stepIndex)}`,\n              row.machineReason ? `Read as a scanner: ${OUTREACH_MACHINE_REASON_LABELS[row.machineReason]}` : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'default',\n          },\n    )\n  }\n\n  // ── Opens (AGL-3395) ────────────────────────────────────────────────────\n  for (const row of history) {\n    if (row.kind !== 'open') continue\n    entries.push(\n      row.human\n        ? {\n            key: `history-${row.id}`,\n            kind: 'open',\n            atMs: row.atMs,\n            title: 'Opened an email',\n            facts: [\n              outreachStepName(steps, row.stepIndex),\n              row.source ? OUTREACH_OPEN_SOURCE_LABELS[row.source] : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'info',\n          }\n        : {\n            key: `history-${row.id}`,\n            kind: 'machine-open',\n            atMs: row.atMs,\n            title: 'The tracking image was fetched by a machine — not counted',\n            facts: [\n              outreachStepName(steps, row.stepIndex),\n              row.machineReason ? `Read as a machine: ${OUTREACH_OPEN_MACHINE_REASON_LABELS[row.machineReason]}` : null,\n              row.source ? OUTREACH_OPEN_SOURCE_LABELS[row.source] : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'default',\n          },\n    )\n  }\n\n  /*\n   * Clicks with no row of their own: counted before the per-click history\n   * began, or past its limit. ONE entry, placed at the first of them when\n   * that is known, saying what the totals hold and nothing more.\n   */\n  const clicks = outreachClickSummary(enrollment.engagement)\n  const engagement = enrollment.engagement\n  if (clicks.unloggedClicks > 0 || clicks.unloggedMachineClicks > 0) {\n    const everyHumanUnlogged = clicks.unloggedClicks === clicks.clicks\n    const loggedRows = outreachLoggedEngagementRows(readOutreachEngagement(enrollment.engagement))\n    const facts: string[] = []\n    const first = engagement?.firstClickAtMs ?? null\n    const last = engagement?.lastClickAtMs ?? null\n    if (clicks.unloggedClicks > 0 && first !== null && everyHumanUnlogged && last !== null) {\n      facts.push(\n        clicks.unloggedClicks === 1\n          ? `At ${input.formatTime(first)}`\n          : first === last\n            ? `First and last at ${input.formatTime(first)}`\n            : `First at ${input.formatTime(first)}, last at ${input.formatTime(last)}`,\n      )\n    } else if (clicks.unloggedClicks > 0 && first !== null) {\n      // Later clicks have rows of their own, so only the first is one of these.\n      facts.push(`First at ${input.formatTime(first)}`)\n    }\n    if (clicks.unloggedMachineClicks > 0) {\n      facts.push(plural(clicks.unloggedMachineClicks, 'scanner click, not counted', 'scanner clicks, not counted'))\n    }\n    entries.push({\n      key: 'earlier-clicks',\n      kind: 'earlier-clicks',\n      atMs:\n        (clicks.unloggedClicks > 0 ? engagement?.firstClickAtMs : null) ??\n        engagement?.lastClickAtMs ??\n        emailRecords(enrollment)[0]?.atMs ??\n        enrollment.createdAtMs,\n      title:\n        clicks.unloggedClicks > 0\n          ? `${plural(clicks.unloggedClicks, 'earlier click', 'earlier clicks')}, kept as a total`\n          : `${plural(clicks.unloggedMachineClicks, 'earlier scanner click', 'earlier scanner clicks')}, kept as a total`,\n      detail:\n        loggedRows >= OUTREACH_ENROLLMENT_HISTORY_MAX\n          ? `Each click is listed on its own up to ${OUTREACH_ENROLLMENT_HISTORY_MAX}; these came before per-click history began, or after this person reached that limit.`\n          : 'These came before each click was recorded on its own, so only their count and times were kept.',\n      // The last destination is theirs only when every counted click was.\n      url: clicks.unloggedClicks > 0 && everyHumanUnlogged ? (engagement?.lastClickUrl ?? null) : null,\n      urlLabel: clicks.unloggedClicks === 1 ? 'Link' : 'Last link',\n      facts,\n      tone: clicks.unloggedClicks > 0 ? 'success' : 'default',\n    })\n  }\n\n  // ── Members' acts ───────────────────────────────────────────────────────\n  const actionTimes = new Set<number>()\n  for (const row of history) {\n    if (row.kind !== 'action') continue\n    actionTimes.add(row.atMs)\n    const released =\n      row.action === 'resume' && enrollment.gatewayHold?.releasedAtMs === row.atMs\n    if (released) continue\n    entries.push({\n      key: `history-${row.id}`,\n      kind: ACTION_KINDS[row.action],\n      atMs: row.atMs,\n      title: ACTION_TITLES[row.action],\n      detail: row.detail,\n      facts: [byWhom(row.byUid, memberName)].filter((fact): fact is string => Boolean(fact)),\n      tone: row.action === 'resume' ? 'default' : row.action === 'pause' ? 'warning' : 'default',\n    })\n  }\n\n  // ── The gateway hold (AGL-3326) ─────────────────────────────────────────\n  const hold = enrollment.gatewayHold\n  const holdGateway = hold ? OUTREACH_MAIL_GATEWAY_LABELS[hold.gateway] : null\n  if (hold?.heldAtMs) {\n    entries.push({\n      key: 'held',\n      kind: 'held',\n      atMs: hold.heldAtMs,\n      title: `Held — ${holdGateway} refused this sender`,\n      detail:\n        enrollment.stopReason === 'gateway_blocked_here' && enrollment.stoppedAtMs === hold.heldAtMs\n          ? enrollment.stopDetail\n          : null,\n      facts: ['Nothing was sent to them while it was held'],\n      tone: 'warning',\n    })\n  }\n  if (hold?.releasedAtMs) {\n    entries.push({\n      key: 'released',\n      kind: 'released',\n      atMs: hold.releasedAtMs,\n      title: hold.heldAtMs\n        ? `Resumed past the ${holdGateway} hold — sent anyway`\n        : `Enrolled past the ${holdGateway} warning`,\n      facts: [byWhom(hold.releasedByUid, memberName)].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── The current stop, from the enrollment ───────────────────────────────\n  const stoppedAtMs = enrollment.stoppedAtMs\n  const alreadySaid =\n    stoppedAtMs !== null &&\n    (actionTimes.has(stoppedAtMs) ||\n      (enrollment.stopReason === 'gateway_blocked_here' && hold?.heldAtMs === stoppedAtMs))\n  if (stoppedAtMs && !alreadySaid && enrollment.status !== 'active' && enrollment.status !== 'finished') {\n    const stop = currentStop(enrollment, memberName, gatewayName)\n    if (stop) entries.push({ key: 'stop', atMs: stoppedAtMs, ...stop })\n  }\n\n  // ── Finished ────────────────────────────────────────────────────────────\n  if (enrollment.status === 'finished') {\n    const last = (enrollment.stepRecords ?? []).at(-1)\n    entries.push({\n      key: 'finished',\n      kind: 'finished',\n      atMs: last?.atMs ?? enrollment.updatedAtMs,\n      title: enrollment.skippedSteps?.length ? 'Finished — every remaining step ran' : 'Finished — every step ran',\n      facts: [],\n      tone: 'success',\n    })\n  }\n\n  return entries.sort((a, b) => b.atMs - a.atMs || TIE_ORDER[a.kind] - TIE_ORDER[b.kind])\n}\n\n/** The entry for the stop the enrollment is in now. */\nfunction currentStop(\n  enrollment: OutreachEnrollment,\n  memberName: (uid: string) => string,\n  gatewayName: string | null,\n): Omit<OutreachTimelineEntry, 'key' | 'atMs'> | null {\n  const detail = enrollment.stopDetail\n  const by = byWhom(enrollment.stoppedByUid, memberName)\n  const facts = (...values: Array<string | null>) => values.filter((fact): fact is string => Boolean(fact))\n  switch (enrollment.stopReason) {\n    case 'reply':\n      return {\n        kind: 'replied',\n        title: 'Replied',\n        detail,\n        facts: ['The sequence stopped for them'],\n        gmailThreadId: enrollment.gmailThreadId ?? enrollment.gmailThreadIds.at(-1) ?? null,\n        tone: 'info',\n      }\n    case 'hard_bounce':\n      return {\n        kind: 'bounced',\n        title: 'Bounced',\n        detail,\n        facts: facts(gatewayName ? `Their mail gateway: ${gatewayName}` : null, 'The address is on the do-not-contact list'),\n        tone: 'error',\n      }\n    case 'opt_out_reply':\n      return { kind: 'opted-out', title: 'Asked not to be emailed, in a reply', detail, facts: [], tone: 'warning' }\n    case 'unsubscribe':\n      return { kind: 'opted-out', title: 'Unsubscribed', detail, facts: [], tone: 'warning' }\n    case 'do_not_contact':\n      return { kind: 'do-not-contact', title: 'Put on the do-not-contact list', detail, facts: facts(by), tone: 'warning' }\n    case 'manual':\n      return enrollment.status === 'paused'\n        ? { kind: 'paused', title: 'Paused', detail, facts: facts(by), tone: 'warning' }\n        : { kind: 'stopped', title: 'Stopped by a member', detail, facts: facts(by), tone: 'default' }\n    case 'gate':\n      return { kind: 'stopped', title: 'Stopped — no longer eligible', detail, facts: [], tone: 'default' }\n    case 'sequence_archived':\n      return { kind: 'stopped', title: 'Stopped — the sequence was archived', detail, facts: [], tone: 'default' }\n    case 'gateway_blocked_here':\n      return { kind: 'held', title: 'Held — their mail gateway refused this sender', detail, facts: [], tone: 'warning' }\n    case 'send_failed':\n      return { kind: 'failed', title: 'An email couldn’t be sent', detail, facts: [], tone: 'error' }\n    default:\n      return null\n  }\n}\n\n/** The five figures above the timeline. */\nexport interface OutreachEnrollmentFigures {\n  emailsSent: number\n  clicks: number\n  /** Distinct destinations followed; `atLeast` when only a floor is known. */\n  linksFollowed: { count: number; atLeast: boolean }\n  scannerClicks: number\n  /** Opens judged theirs, and the image fetches that were a machine's (AGL-3395). */\n  opens: number\n  machineOpens: number\n  replies: number\n  /** Whether anything has happened to them beyond being enrolled. */\n  anything: boolean\n}\n\nexport function outreachEnrollmentFigures(enrollment: OutreachEnrollment): OutreachEnrollmentFigures {\n  const clicks = outreachClickSummary(enrollment.engagement)\n  const engagement = readOutreachEngagement(enrollment.engagement)\n  const emailsSent = emailRecords(enrollment).length\n  const replies =\n    enrollment.status === 'replied' || enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply'\n      ? 1\n      : 0\n  return {\n    emailsSent,\n    clicks: clicks.clicks,\n    linksFollowed:\n      clicks.linkCount === null\n        ? { count: clicks.followed.length, atLeast: true }\n        : { count: clicks.linkCount, atLeast: clicks.linksCapped },\n    scannerClicks: clicks.machineClicks,\n    opens: engagement.opens,\n    machineOpens: engagement.machineOpens,\n    replies,\n    anything:\n      emailsSent > 0 ||\n      (enrollment.stepRecords ?? []).length > 0 ||\n      clicks.clicks > 0 ||\n      clicks.machineClicks > 0 ||\n      engagement.opens > 0 ||\n      engagement.machineOpens > 0 ||\n      enrollment.stoppedAtMs !== null,\n  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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/model/enrollment-timeline.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * EVERYTHING THAT HAPPENED TO ONE PERSON IN ONE SEQUENCE (AGL-3332).\n *\n * The enrollment's detail view is one list, newest first, and this builds\n * it from what is stored — the enrollment itself, and its history rows —\n * without inventing anything that is not:\n *\n * - **Each send** is a step record: the step, the time, the subject as\n *   sent, and whether it went out as the person's curated copy.\n * - **Each click** is a history row: the destination, the step whose email\n *   carried it, and a person's or a scanner's. Clicks from before the\n *   history began exist only as totals, and are ONE row saying so — never\n *   a row per click, which would be a fabrication with a timestamp on it.\n * - **Each member's act** — pause, resume, stop, do-not-contact — is a\n *   history row with who and why. An enrollment holds only its current\n *   stop, so the row is the only record of a pause that was resumed.\n * - **The current stop** — a reply, a bounce, an opt-out, a hold — comes\n *   from the enrollment's own fields, with its full reason, unless a\n *   history row already says it.\n * - **The gateway hold** (AGL-3326), and its release.\n * - **The enrollment**, with who enrolled them, and each curated step.\n * - **The steps it skipped** (AGL-3228), when it began past the first: one\n *   entry naming them, never a \"sent\" — nothing of ours went out for them.\n * - **What the person wrote** (AGL-4020): each reply, automatic answer and\n *   opt-out the enrollment kept, with their words. The one that stopped the\n *   sequence carries the stop, in place of a second entry saying it.\n * - **Each answer a member sent** in the thread (AGL-4020), with their\n *   words and who sent it — never counted as one of the sequence's sends.\n *\n * Client-safe and free of React: the view renders these entries, and the\n * spec reads them.\n *=========================================*/\n\nimport type { OutreachClickMachineReason } from '../engine/click-tracking'\nimport type { OutreachOpenMachineReason } from '../engine/open-tracking'\nimport type { OutreachOpenSource } from '../engine/open-source'\nimport { OUTREACH_MAIL_GATEWAY_LABELS, type OutreachMailGateway } from '../engine/mail-gateway'\nimport {\n  outreachClickSummary,\n  outreachLoggedEngagementRows,\n  readOutreachEngagement,\n} from './enrollment-engagement'\nimport {\n  OUTREACH_ENROLLMENT_HISTORY_MAX,\n  OUTREACH_TASK_KIND_LABELS,\n  type OutreachEnrollment,\n  type OutreachEnrollmentHistoryEntry,\n  type OutreachHistoryAction,\n  type OutreachInboundMessage,\n  type OutreachSequenceStep,\n  type OutreachStepRecord,\n} from './outreach.types'\n\n/** What kind of thing an entry is, which the view draws an icon for. */\nexport type OutreachTimelineKind =\n  | 'enrolled'\n  | 'skipped'\n  | 'curated'\n  | 'sent'\n  | 'task'\n  | 'click'\n  | 'scanner'\n  | 'earlier-clicks'\n  | 'open'\n  | 'machine-open'\n  | 'paused'\n  | 'resumed'\n  | 'stopped'\n  | 'do-not-contact'\n  | 'replied'\n  | 'auto-reply'\n  | 'answered'\n  | 'bounced'\n  | 'opted-out'\n  | 'held'\n  | 'released'\n  | 'failed'\n  | 'finished'\n\n/** How loudly the view draws an entry. */\nexport type OutreachTimelineTone = 'default' | 'success' | 'info' | 'warning' | 'error'\n\n/** One line of the timeline. */\nexport interface OutreachTimelineEntry {\n  /** Stable across renders, for React and for a spec. */\n  key: string\n  kind: OutreachTimelineKind\n  atMs: number\n  /** What happened, in a few words. */\n  title: string\n  /** The one fact that matters most, shown in full: a subject, a reason, a diagnostic. */\n  detail?: string | null\n  /** The rest, each short: the step, who, a scanner's reason. */\n  facts: string[]\n  /** A destination the person followed, shown whole and linkable. */\n  url?: string | null\n  /** What `url` is, when it is not simply \"the link they followed\". */\n  urlLabel?: string\n  /** The Gmail thread this entry opened, for an \"Open in Gmail\" link. */\n  gmailThreadId?: string | null\n  tone: OutreachTimelineTone\n}\n\nexport interface OutreachTimelineInput {\n  enrollment: OutreachEnrollment\n  steps: readonly OutreachSequenceStep[]\n  /** The history rows, newest or oldest first; `null` while unread or unreadable. */\n  history: readonly OutreachEnrollmentHistoryEntry[] | null\n  /** A member's name for a stored uid; the uid itself when the roster does not know it. */\n  memberName: (uid: string) => string\n  /** A moment as the reader reads it — in the mailbox's zone. */\n  formatTime: (ms: number) => string\n  /** The mail gateway in front of the person's domain, when it is known. */\n  gateway?: OutreachMailGateway | null\n}\n\n/** \"Email 2 · step 3\" for an email step, \"Step 2 · Call\" for a task, \"Step 4\" for one the sequence no longer has. */\nexport function outreachStepName(steps: readonly OutreachSequenceStep[], stepIndex: number): string {\n  const step = steps[stepIndex]\n  if (step?.kind === 'email') {\n    const position = steps.slice(0, stepIndex + 1).filter((entry) => entry.kind === 'email').length\n    return `Email ${position} · step ${stepIndex + 1}`\n  }\n  if (step?.kind === 'task') return `Step ${stepIndex + 1} · ${OUTREACH_TASK_KIND_LABELS[step.taskKind]}`\n  return `Step ${stepIndex + 1}`\n}\n\n/** Why a click was read as a scanner's, as the timeline says it. */\nexport const OUTREACH_MACHINE_REASON_LABELS: Record<OutreachClickMachineReason, string> = {\n  agent: 'the request named itself as a scanner or a link preview',\n  too_soon: 'it came within 30 seconds of the email arriving, faster than anyone reads',\n  method: 'it checked the link without opening the page',\n}\n\n/** Why a fetch of the tracking image was not counted as an open (AGL-3395). */\nexport const OUTREACH_OPEN_MACHINE_REASON_LABELS: Record<OutreachOpenMachineReason, string> = {\n  agent: 'the request named itself as a scanner or a preview',\n  too_soon: 'it came within 30 seconds of the email arriving, faster than anyone reads',\n  method: 'it checked the image without loading it',\n  image_proxy: 'Yahoo’s image proxy fetched it, which it does whether or not the person reads it',\n  privacy_proxy: 'Apple Mail’s privacy protection fetched it as the email arrived',\n  scanner: 'a mail provider’s or a security product’s scanner fetched it, not the person',\n}\n\n/** Where a fetch of the tracking image came from (AGL-3488), as the timeline says it. */\nexport const OUTREACH_OPEN_SOURCE_LABELS: Record<OutreachOpenSource, string> = {\n  google: 'From Google’s network',\n  microsoft_filter: 'From Microsoft’s mail filter',\n  microsoft: 'From Microsoft’s mail servers',\n  apple: 'From Apple’s privacy relay',\n  yahoo: 'From Yahoo’s mail proxy',\n  other: 'From an address outside the mail providers’ networks',\n}\n\nconst ACTION_TITLES: Record<OutreachHistoryAction, string> = {\n  pause: 'Paused',\n  resume: 'Resumed',\n  stop: 'Stopped by a member',\n  do_not_contact: 'Marked do-not-contact',\n}\nconst ACTION_KINDS: Record<OutreachHistoryAction, OutreachTimelineKind> = {\n  pause: 'paused',\n  resume: 'resumed',\n  stop: 'stopped',\n  do_not_contact: 'do-not-contact',\n}\n\n/** Which of two entries at the same moment reads first: the outcome above what led to it. */\nconst TIE_ORDER: Record<OutreachTimelineKind, number> = {\n  finished: 0,\n  replied: 1,\n  'auto-reply': 4,\n  answered: 5,\n  bounced: 1,\n  'opted-out': 1,\n  failed: 1,\n  stopped: 2,\n  'do-not-contact': 2,\n  paused: 2,\n  held: 2,\n  released: 3,\n  resumed: 3,\n  click: 4,\n  scanner: 4,\n  'earlier-clicks': 4,\n  open: 4,\n  'machine-open': 4,\n  task: 5,\n  sent: 5,\n  curated: 6,\n  skipped: 7,\n  enrolled: 8,\n}\n\nconst plural = (count: number, one: string, many: string) => `${count} ${count === 1 ? one : many}`\nconst byWhom = (uid: string | null | undefined, memberName: (uid: string) => string) =>\n  uid ? `By ${memberName(uid)}` : null\n\n/** The step records that are emails, in the order they went. */\nfunction emailRecords(enrollment: OutreachEnrollment): OutreachStepRecord[] {\n  return (enrollment.stepRecords ?? []).filter((record) => record?.kind === 'email')\n}\n\n/** Who wrote a message, as the timeline names them: their name, else their address. */\nconst senderOf = (message: Pick<OutreachInboundMessage, 'fromName' | 'from'>) => message.fromName || message.from\n\n/** The entry for one message the person wrote (AGL-4020). */\nfunction inboundEntry(message: OutreachInboundMessage, index: number, stopped: boolean): OutreachTimelineEntry {\n  const facts = [\n    message.fromName ? `From ${message.from}` : null,\n    message.subject ? `Subject: ${message.subject}` : null,\n    stopped ? 'The sequence stopped for them' : null,\n  ].filter((fact): fact is string => Boolean(fact))\n  const base = { key: `inbound-${index}`, atMs: message.atMs, detail: message.body || null, facts, gmailThreadId: message.threadId }\n  switch (message.kind) {\n    case 'auto_reply':\n      return { ...base, kind: 'auto-reply', title: `Automatic reply from ${senderOf(message)}`, tone: 'default' }\n    case 'opt_out':\n      return { ...base, kind: 'opted-out', title: `${senderOf(message)} asked not to be emailed`, tone: 'warning' }\n    default:\n      return { ...base, kind: 'replied', title: `Reply from ${senderOf(message)}`, tone: 'info' }\n  }\n}\n\n/**\n * The timeline, newest first — see the module note.\n */\nexport function outreachEnrollmentTimeline(input: OutreachTimelineInput): OutreachTimelineEntry[] {\n  const { enrollment, steps, memberName } = input\n  const entries: OutreachTimelineEntry[] = []\n  const history = input.history ?? []\n  const gatewayName = input.gateway ? OUTREACH_MAIL_GATEWAY_LABELS[input.gateway] : null\n\n  // ── The enrollment ──────────────────────────────────────────────────────\n  if (enrollment.createdAtMs) {\n    entries.push({\n      key: 'enrolled',\n      kind: 'enrolled',\n      atMs: enrollment.createdAtMs,\n      title: 'Enrolled',\n      facts: [\n        byWhom(enrollment.enrolledByUid, memberName),\n        enrollment.target === 'lead' ? 'As a lead' : 'As a contact',\n        enrollment.cold ? 'Cold — confirmed by the member who enrolled them' : null,\n      ].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── Skipped at enrollment (AGL-3228) ───────────────────────────────────\n  const skipped = (enrollment.skippedSteps ?? []).filter((entry) => Number.isInteger(entry?.stepIndex))\n  if (skipped.length) {\n    const start = enrollment.startStepIndex ?? skipped.length\n    entries.push({\n      key: 'skipped',\n      kind: 'skipped',\n      atMs: skipped[0].atMs || enrollment.createdAtMs,\n      title:\n        skipped.length === 1\n          ? `Began at step ${start + 1} — step 1 skipped`\n          : `Began at step ${start + 1} — steps 1–${skipped.length} skipped`,\n      detail: 'Already done by hand before they were enrolled, so the sequence never sent them.',\n      facts: skipped.map((entry) => outreachStepName(steps, entry.stepIndex)),\n      tone: 'default',\n    })\n  }\n\n  // ── Curated copies (AGL-3324) ───────────────────────────────────────────\n  for (const [key, override] of Object.entries(enrollment.stepOverrides ?? {})) {\n    if (!override.draftedAtMs) continue\n    entries.push({\n      key: `curated-${key}`,\n      kind: 'curated',\n      atMs: override.draftedAtMs,\n      title: `Curated ${outreachStepName(steps, Number(key))}`,\n      facts: [\n        override.source === 'ai' ? (override.edited ? 'AI draft, edited' : 'AI draft') : 'Written by a member',\n        byWhom(override.draftedByUid, memberName),\n      ].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── Sends and tasks ─────────────────────────────────────────────────────\n  let previousThread: string | null = null\n  ;(enrollment.stepRecords ?? []).forEach((record, index) => {\n    if (!record || typeof record.atMs !== 'number') return\n    // A member's answer in the thread (AGL-4020): their words, never a step.\n    if (record.kind === 'manual_reply') {\n      entries.push({\n        key: `answered-${index}`,\n        kind: 'answered',\n        atMs: record.atMs,\n        title: 'Answered in the thread',\n        detail: record.body || null,\n        facts: [\n          byWhom(record.byUid, memberName),\n          record.from ? `From ${record.from}` : null,\n          record.subject ? `Subject: ${record.subject}` : null,\n        ].filter((fact): fact is string => Boolean(fact)),\n        gmailThreadId: record.gmailThreadId ?? null,\n        tone: 'default',\n      })\n      return\n    }\n    if (record.kind === 'task') {\n      const step = steps.find((entry) => entry.id === record.stepId) ?? steps[record.stepIndex]\n      entries.push({\n        key: `task-${index}`,\n        kind: 'task',\n        atMs: record.atMs,\n        title:\n          step?.kind === 'task'\n            ? `${OUTREACH_TASK_KIND_LABELS[step.taskKind]} task filed`\n            : 'Task filed',\n        detail: step?.kind === 'task' ? step.title : null,\n        facts: [\n          outreachStepName(steps, record.stepIndex),\n          record.taskId === null ? 'The CRM could not file it' : null,\n        ].filter((fact): fact is string => Boolean(fact)),\n        tone: 'default',\n      })\n      return\n    }\n    const thread = record.gmailThreadId ?? null\n    // The link to Gmail sits on the email that STARTED a thread, once.\n    const startsThread = Boolean(thread) && thread !== previousThread\n    previousThread = thread ?? previousThread\n    entries.push({\n      key: `sent-${index}`,\n      kind: 'sent',\n      atMs: record.atMs,\n      title: `${outreachStepName(steps, record.stepIndex)} sent`,\n      detail: record.subject ? `Subject: ${record.subject}` : null,\n      facts: [\n        record.curated === 'ai'\n          ? 'Curated copy — AI draft'\n          : record.curated === 'member'\n            ? 'Curated copy — written by a member'\n            : null,\n        record.links?.length ? plural(record.links.length, 'tracked link', 'tracked links') : null,\n        record.openTracked ? 'Tracking image' : null,\n      ].filter((fact): fact is string => Boolean(fact)),\n      gmailThreadId: startsThread ? thread : null,\n      tone: 'default',\n    })\n  })\n\n  // ── Clicks ──────────────────────────────────────────────────────────────\n  for (const row of history) {\n    if (row.kind !== 'click') continue\n    entries.push(\n      row.human\n        ? {\n            key: `history-${row.id}`,\n            kind: 'click',\n            atMs: row.atMs,\n            title: 'Clicked a link',\n            url: row.url,\n            facts: [`From ${outreachStepName(steps, row.stepIndex)}`],\n            tone: 'success',\n          }\n        : {\n            key: `history-${row.id}`,\n            kind: 'scanner',\n            atMs: row.atMs,\n            title: 'A scanner followed a link — not counted',\n            url: row.url,\n            facts: [\n              `From ${outreachStepName(steps, row.stepIndex)}`,\n              row.machineReason ? `Read as a scanner: ${OUTREACH_MACHINE_REASON_LABELS[row.machineReason]}` : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'default',\n          },\n    )\n  }\n\n  // ── Opens (AGL-3395) ────────────────────────────────────────────────────\n  for (const row of history) {\n    if (row.kind !== 'open') continue\n    entries.push(\n      row.human\n        ? {\n            key: `history-${row.id}`,\n            kind: 'open',\n            atMs: row.atMs,\n            title: 'Opened an email',\n            facts: [\n              outreachStepName(steps, row.stepIndex),\n              row.source ? OUTREACH_OPEN_SOURCE_LABELS[row.source] : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'info',\n          }\n        : {\n            key: `history-${row.id}`,\n            kind: 'machine-open',\n            atMs: row.atMs,\n            title: 'The tracking image was fetched by a machine — not counted',\n            facts: [\n              outreachStepName(steps, row.stepIndex),\n              row.machineReason ? `Read as a machine: ${OUTREACH_OPEN_MACHINE_REASON_LABELS[row.machineReason]}` : null,\n              row.source ? OUTREACH_OPEN_SOURCE_LABELS[row.source] : null,\n            ].filter((fact): fact is string => Boolean(fact)),\n            tone: 'default',\n          },\n    )\n  }\n\n  /*\n   * Clicks with no row of their own: counted before the per-click history\n   * began, or past its limit. ONE entry, placed at the first of them when\n   * that is known, saying what the totals hold and nothing more.\n   */\n  const clicks = outreachClickSummary(enrollment.engagement)\n  const engagement = enrollment.engagement\n  if (clicks.unloggedClicks > 0 || clicks.unloggedMachineClicks > 0) {\n    const everyHumanUnlogged = clicks.unloggedClicks === clicks.clicks\n    const loggedRows = outreachLoggedEngagementRows(readOutreachEngagement(enrollment.engagement))\n    const facts: string[] = []\n    const first = engagement?.firstClickAtMs ?? null\n    const last = engagement?.lastClickAtMs ?? null\n    if (clicks.unloggedClicks > 0 && first !== null && everyHumanUnlogged && last !== null) {\n      facts.push(\n        clicks.unloggedClicks === 1\n          ? `At ${input.formatTime(first)}`\n          : first === last\n            ? `First and last at ${input.formatTime(first)}`\n            : `First at ${input.formatTime(first)}, last at ${input.formatTime(last)}`,\n      )\n    } else if (clicks.unloggedClicks > 0 && first !== null) {\n      // Later clicks have rows of their own, so only the first is one of these.\n      facts.push(`First at ${input.formatTime(first)}`)\n    }\n    if (clicks.unloggedMachineClicks > 0) {\n      facts.push(plural(clicks.unloggedMachineClicks, 'scanner click, not counted', 'scanner clicks, not counted'))\n    }\n    entries.push({\n      key: 'earlier-clicks',\n      kind: 'earlier-clicks',\n      atMs:\n        (clicks.unloggedClicks > 0 ? engagement?.firstClickAtMs : null) ??\n        engagement?.lastClickAtMs ??\n        emailRecords(enrollment)[0]?.atMs ??\n        enrollment.createdAtMs,\n      title:\n        clicks.unloggedClicks > 0\n          ? `${plural(clicks.unloggedClicks, 'earlier click', 'earlier clicks')}, kept as a total`\n          : `${plural(clicks.unloggedMachineClicks, 'earlier scanner click', 'earlier scanner clicks')}, kept as a total`,\n      detail:\n        loggedRows >= OUTREACH_ENROLLMENT_HISTORY_MAX\n          ? `Each click is listed on its own up to ${OUTREACH_ENROLLMENT_HISTORY_MAX}; these came before per-click history began, or after this person reached that limit.`\n          : 'These came before each click was recorded on its own, so only their count and times were kept.',\n      // The last destination is theirs only when every counted click was.\n      url: clicks.unloggedClicks > 0 && everyHumanUnlogged ? (engagement?.lastClickUrl ?? null) : null,\n      urlLabel: clicks.unloggedClicks === 1 ? 'Link' : 'Last link',\n      facts,\n      tone: clicks.unloggedClicks > 0 ? 'success' : 'default',\n    })\n  }\n\n  // ── Members' acts ───────────────────────────────────────────────────────\n  const actionTimes = new Set<number>()\n  for (const row of history) {\n    if (row.kind !== 'action') continue\n    actionTimes.add(row.atMs)\n    const released =\n      row.action === 'resume' && enrollment.gatewayHold?.releasedAtMs === row.atMs\n    if (released) continue\n    entries.push({\n      key: `history-${row.id}`,\n      kind: ACTION_KINDS[row.action],\n      atMs: row.atMs,\n      title: ACTION_TITLES[row.action],\n      detail: row.detail,\n      facts: [byWhom(row.byUid, memberName)].filter((fact): fact is string => Boolean(fact)),\n      tone: row.action === 'resume' ? 'default' : row.action === 'pause' ? 'warning' : 'default',\n    })\n  }\n\n  // ── The gateway hold (AGL-3326) ─────────────────────────────────────────\n  const hold = enrollment.gatewayHold\n  const holdGateway = hold ? OUTREACH_MAIL_GATEWAY_LABELS[hold.gateway] : null\n  if (hold?.heldAtMs) {\n    entries.push({\n      key: 'held',\n      kind: 'held',\n      atMs: hold.heldAtMs,\n      title: `Held — ${holdGateway} refused this sender`,\n      detail:\n        enrollment.stopReason === 'gateway_blocked_here' && enrollment.stoppedAtMs === hold.heldAtMs\n          ? enrollment.stopDetail\n          : null,\n      facts: ['Nothing was sent to them while it was held'],\n      tone: 'warning',\n    })\n  }\n  if (hold?.releasedAtMs) {\n    entries.push({\n      key: 'released',\n      kind: 'released',\n      atMs: hold.releasedAtMs,\n      title: hold.heldAtMs\n        ? `Resumed past the ${holdGateway} hold — sent anyway`\n        : `Enrolled past the ${holdGateway} warning`,\n      facts: [byWhom(hold.releasedByUid, memberName)].filter((fact): fact is string => Boolean(fact)),\n      tone: 'default',\n    })\n  }\n\n  // ── What the person wrote (AGL-4020) ────────────────────────────────────\n  const stoppedAtMs = enrollment.stoppedAtMs\n  // The message that stopped the sequence carries the stop, so the person's\n  // words and what they did to the sequence read as one entry.\n  const stoppedByMessage =\n    stoppedAtMs !== null &&\n    (enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply') &&\n    (enrollment.inboundMessages ?? []).some((message) => message.atMs === stoppedAtMs)\n  ;(enrollment.inboundMessages ?? []).forEach((message, index) => {\n    entries.push(inboundEntry(message, index, stoppedByMessage && message.atMs === stoppedAtMs))\n  })\n\n  // ── The current stop, from the enrollment ───────────────────────────────\n  const alreadySaid =\n    stoppedByMessage ||\n    (stoppedAtMs !== null &&\n      (actionTimes.has(stoppedAtMs) ||\n        (enrollment.stopReason === 'gateway_blocked_here' && hold?.heldAtMs === stoppedAtMs)))\n  if (stoppedAtMs && !alreadySaid && enrollment.status !== 'active' && enrollment.status !== 'finished') {\n    const stop = currentStop(enrollment, memberName, gatewayName)\n    if (stop) entries.push({ key: 'stop', atMs: stoppedAtMs, ...stop })\n  }\n\n  // ── Finished ────────────────────────────────────────────────────────────\n  if (enrollment.status === 'finished') {\n    // The last step the sequence ran: a member's answer after it is no step.\n    const last = (enrollment.stepRecords ?? []).filter((record) => record?.kind !== 'manual_reply').at(-1)\n    entries.push({\n      key: 'finished',\n      kind: 'finished',\n      atMs: last?.atMs ?? enrollment.updatedAtMs,\n      title: enrollment.skippedSteps?.length ? 'Finished — every remaining step ran' : 'Finished — every step ran',\n      facts: [],\n      tone: 'success',\n    })\n  }\n\n  return entries.sort((a, b) => b.atMs - a.atMs || TIE_ORDER[a.kind] - TIE_ORDER[b.kind])\n}\n\n/** The entry for the stop the enrollment is in now. */\nfunction currentStop(\n  enrollment: OutreachEnrollment,\n  memberName: (uid: string) => string,\n  gatewayName: string | null,\n): Omit<OutreachTimelineEntry, 'key' | 'atMs'> | null {\n  const detail = enrollment.stopDetail\n  const by = byWhom(enrollment.stoppedByUid, memberName)\n  const facts = (...values: Array<string | null>) => values.filter((fact): fact is string => Boolean(fact))\n  switch (enrollment.stopReason) {\n    case 'reply':\n      return {\n        kind: 'replied',\n        title: 'Replied',\n        detail,\n        facts: ['The sequence stopped for them'],\n        gmailThreadId: enrollment.gmailThreadId ?? enrollment.gmailThreadIds.at(-1) ?? null,\n        tone: 'info',\n      }\n    case 'hard_bounce':\n      return {\n        kind: 'bounced',\n        title: 'Bounced',\n        detail,\n        facts: facts(gatewayName ? `Their mail gateway: ${gatewayName}` : null, 'The address is on the do-not-contact list'),\n        tone: 'error',\n      }\n    case 'opt_out_reply':\n      return { kind: 'opted-out', title: 'Asked not to be emailed, in a reply', detail, facts: [], tone: 'warning' }\n    case 'unsubscribe':\n      return { kind: 'opted-out', title: 'Unsubscribed', detail, facts: [], tone: 'warning' }\n    case 'do_not_contact':\n      return { kind: 'do-not-contact', title: 'Put on the do-not-contact list', detail, facts: facts(by), tone: 'warning' }\n    case 'manual':\n      return enrollment.status === 'paused'\n        ? { kind: 'paused', title: 'Paused', detail, facts: facts(by), tone: 'warning' }\n        : { kind: 'stopped', title: 'Stopped by a member', detail, facts: facts(by), tone: 'default' }\n    case 'gate':\n      return { kind: 'stopped', title: 'Stopped — no longer eligible', detail, facts: [], tone: 'default' }\n    case 'sequence_archived':\n      return { kind: 'stopped', title: 'Stopped — the sequence was archived', detail, facts: [], tone: 'default' }\n    case 'gateway_blocked_here':\n      return { kind: 'held', title: 'Held — their mail gateway refused this sender', detail, facts: [], tone: 'warning' }\n    case 'send_failed':\n      return { kind: 'failed', title: 'An email couldn’t be sent', detail, facts: [], tone: 'error' }\n    default:\n      return null\n  }\n}\n\n/** The five figures above the timeline. */\nexport interface OutreachEnrollmentFigures {\n  emailsSent: number\n  clicks: number\n  /** Distinct destinations followed; `atLeast` when only a floor is known. */\n  linksFollowed: { count: number; atLeast: boolean }\n  scannerClicks: number\n  /** Opens judged theirs, and the image fetches that were a machine's (AGL-3395). */\n  opens: number\n  machineOpens: number\n  replies: number\n  /** Answers members sent them in the thread (AGL-4020), never counted in `emailsSent`. */\n  answers: number\n  /** Whether anything has happened to them beyond being enrolled. */\n  anything: boolean\n}\n\nexport function outreachEnrollmentFigures(enrollment: OutreachEnrollment): OutreachEnrollmentFigures {\n  const clicks = outreachClickSummary(enrollment.engagement)\n  const engagement = readOutreachEngagement(enrollment.engagement)\n  const emailsSent = emailRecords(enrollment).length\n  const stoppedByReply =\n    enrollment.status === 'replied' || enrollment.stopReason === 'reply' || enrollment.stopReason === 'opt_out_reply'\n  // Every reply they wrote that the enrollment kept (AGL-4020); one for a\n  // reply that stopped it before replies were kept.\n  const kept = (enrollment.inboundMessages ?? 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package/src/lib/model/outreach-api.d.ts

@@ -25,9 +25,10 @@
  */
 import type { OutreachComposeError } from '../engine/compose';
 import type { OutreachGatewayStanding } from '../engine/mail-gateway';
+import type { OutreachManualReplyRefusalCode } from '../engine/manual-reply';
 import type { OutreachValidationIssue } from '../engine/sequence-validation';
 import type { OutreachComplianceIssue } from './compliance-settings';
-import type { OutreachAttestationKind, OutreachComplianceSettingsDocument, OutreachDoNotContactDomainEntry, OutreachEnrollment, OutreachSequence, OutreachStepOverrideSource } from './outreach.types';
+import type { OutreachAttestationKind, OutreachComplianceSettingsDocument, OutreachDoNotContactDomainEntry, OutreachEnrollment, OutreachInboundMessage, OutreachMailbox, OutreachSequence, OutreachStepOverrideSource, OutreachStepRecord } from './outreach.types';
 import type { OutreachSequenceDraft, OutreachSequenceIssue } from './sequence-draft';
 /** Every reason these routes refuse with, for a caller to branch on. */
 export type OutreachRouteRefusalReason = 'unauthenticated' | 'email-unverified' | 'org-required' | 'not-a-member' | 'not-org-wide' | 'permission' | 'entitlement' | 'method-not-allowed' | 'invalid-request' | 'invalid-domain' | 'invalid-settings' | 'invalid-sequence' | 'sequence-not-found' | 'sequence-archived' | 'sequence-not-active' | 'activation-refused' | 'delete-refused' | 'mailbox-unavailable' | 'enrollment-not-found' | 'transition-refused' | 'view-not-found' | 'view-unsupported' | 'contact-not-found' | 'link-domain-refused' | 'rate-limited'
@@ -36,7 +37,13 @@ export type OutreachRouteRefusalReason = 'unauthenticated' | 'email-unverified'
 /** Google refused the account itself, such as an administrator barring Gmail API access. */
  | 'google-refused' | 'google-unavailable' | 'curation-unavailable' | 'curation-refused' | 'invalid-override'
 /** The step to begin enrolling at is not one the sequence has (AGL-3228). */
- | 'invalid-start-step';
+ | 'invalid-start-step'
+/** An answer to a person who wrote back cannot go now: a list, their state, the mailbox (AGL-4020). */
+ | 'reply-refused'
+/** The enrollment kept nothing the person wrote, and the mailbox held none either (AGL-4020). */
+ | 'nothing-to-answer'
+/** An answer to them is already being sent (AGL-4020). */
+ | 'reply-in-flight';
 /** A refusal, in the one shape every route answers with. */
 export interface OutreachRouteRefusal {
     /** A sentence written for the person reading it. */
@@ -264,6 +271,63 @@ export interface OutreachEnrollmentActionResponse {
     /** Other open enrollments of the same address a do-not-contact stopped. */
     stoppedOthers: number;
 }
+/** `POST outreach/enrollments/thread` — what the reply composer opens with. */
+export interface OutreachEnrollmentThreadRequest {
+    orgId: string;
+    enrollmentId: string;
+}
+/** Where an answer would go, from what, under what subject. */
+export interface OutreachReplyDraft {
+    /** The provider id of the message it answers: the newest the person wrote. */
+    answerId: string;
+    to: string;
+    subject: string;
+    from: {
+        address: string;
+        name: string;
+        provider: OutreachMailbox['provider'];
+    };
+}
+export interface OutreachEnrollmentThreadResponse {
+    ok: true;
+    /** The enrollment as stored, with anything the mailbox read added to it. */
+    enrollment: OutreachEnrollment;
+    /** What the person wrote, oldest first. */
+    inboundMessages: OutreachInboundMessage[];
+    /** `null` when they wrote nothing that could be read. */
+    draft: OutreachReplyDraft | null;
+    /** Why an answer cannot go now, in a sentence; `null` when it can. */
+    refusal: {
+        code: OutreachManualReplyRefusalCode;
+        message: string;
+    } | null;
+    /** Whether the mailbox was read for messages the enrollment had not kept. */
+    readMailbox: boolean;
+}
+/** `POST outreach/enrollments/reply` — sends a member's answer in the thread. */
+export interface OutreachEnrollmentReplyRequest {
+    orgId: string;
+    enrollmentId: string;
+    /** What the member wrote: plain text. */
+    body: string;
+    /** The message it answers, by its provider id; the newest the person wrote when omitted. */
+    answerId?: string;
+    /**
+     * A key the composer mints once per answer, which becomes the answer's
+     * `Message-ID`: a retry of the same answer is recognised, never sent twice.
+     */
+    replyKey?: string;
+}
+export interface OutreachEnrollmentReplyResponse {
+    ok: true;
+    enrollment: OutreachEnrollment;
+    /** The `manual_reply` record the answer was kept as. */
+    record: OutreachStepRecord;
+    sentTo: string;
+    subject: string;
+    /** The same answer had already been sent: nothing went out again. */
+    alreadySent: boolean;
+}
 /** `GET outreach/do-not-contact/domains?orgId` — and the answer to a change. */
 export interface OutreachDoNotContactDomainsResponse {
     ok: true;