@aglyn/plugins-outreach 1.0.0-beta.219 → 1.0.0-beta.221

package/src/lib/engine/gates.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/gates.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHO MAY BE EMAILED (AGL-2979).\n *\n * One pure decision, run twice: when a rep enrolls a person, so the dialog\n * can say everything that stands in the way at once, and again before every\n * send, because a person enrolled on Monday can unsubscribe, become a\n * customer or join the team by Thursday. It reads a contact as stored and\n * the RESULTS of the lookups the runtime makes; it makes none itself.\n *\n * ## Every block, not the first\n *\n * The result lists each gate that refuses, in the order below, with a\n * sentence a rep can act on. A dialog that revealed one problem per attempt\n * would be a dialog people learn to fight.\n *\n * ## Cold\n *\n * A contact is COLD when no inbound door ever brought them to the sending\n * site's business — no form, sign-up, order or booking recorded on that\n * site's facet of the contact, and no email they wrote to the workspace.\n * Cold contacts carry the heavier rules: a business address rather than a\n * personal mailbox, a United States address, a personal line from the rep,\n * and the three attestations only the rep can make. The facet is read, never\n * the whole document, because a form filled in on another client's site is\n * that client's relationship and not this one's.\n *\n * ## Lookups fail closed\n *\n * A lookup the runtime could not complete is passed as `null`, and `null`\n * refuses — with a sentence that says the check could not be made rather\n * than one that accuses the address of something. A person who asked not to\n * be emailed must not be emailed because a read timed out.\n *\n * ## A block and a hold\n *\n * Every gate above REFUSES: the person is not enrolled, or the enrollment\n * is stopped. The mail gateway (AGL-3326) adds one verdict of a different\n * weight. A domain with no MX cannot receive mail and blocks like the rest;\n * a gateway that refused this organization's sender twice in the last\n * thirty days without delivering once HOLDS the send — the enrollment is\n * allowed, and pauses at the send with `gateway_blocked_here` until a\n * member resumes it — because the founder decides, and the decision is\n * shown to them in Check people before they tick the person.\n *==========================================*/\n\nimport {\n  type ContactSource,\n  contactEmails,\n  normalizeContactEmail,\n  readContactFacet,\n} from '@aglyn/aglyn/app-utils/contacts'\nimport { isPublicMailboxDomain } from '@aglyn/aglyn/app-utils/crm'\nimport { emailStateRefusal, readEmailState } from '@aglyn/aglyn/app-utils/email-state'\nimport type { TopicSubscriptionState } from '@aglyn/aglyn/app-utils/email-topics'\nimport {\n  findMemberByEmailAddress,\n  type MemberAddresses,\n} from '@aglyn/aglyn/app-utils/member-email-aliases'\nimport {\n  OUTREACH_ATTESTATION_KINDS,\n  OUTREACH_PERSONAL_LINE_MAX,\n  type OutreachAttestationKind,\n  type OutreachAttestations,\n  type OutreachEnrollmentStatus,\n  type OutreachSequenceSettings,\n} from '../model/outreach.types'\nimport {\n  type OutreachGatewayStanding,\n  outreachGatewayHoldReason,\n  outreachGatewayHolds,\n} from './mail-gateway'\nimport {\n  type OutreachRecipientCountry,\n  outreachCountryName,\n  resolveOutreachRecipientCountry,\n} from './recipient-country'\nimport { readOutreachSequenceSettings } from './sequence-validation'\n\n/**\n * The capture doors that mean a person came to the business: a form, a\n * sign-up to the site or its newsletter, an order, a booking. `api`,\n * `import` and `manual` are how a business adds people it found, which is\n * exactly what cold means.\n */\nexport const OUTREACH_INBOUND_CONTACT_SOURCES: readonly ContactSource[] = [\n  'form',\n  'member',\n  'newsletter',\n  'order',\n  'booking',\n]\n\n/** The enrollment statuses that hold a person: one sequence at a time. */\nexport const OUTREACH_OPEN_ENROLLMENT_STATUSES: readonly OutreachEnrollmentStatus[] = [\n  'active',\n  'paused',\n]\n\n/**\n * What the runtime looked up about the address before asking. Every field is\n * `null` when its read failed, and a `null` refuses.\n */\nexport interface OutreachGateLookups {\n  /**\n   * `emailSuppressions/{key}` holds a record in force — a hard bounce or a\n   * spam complaint anywhere on the platform (`isEmailSuppressed`).\n   */\n  platformSuppressed: boolean | null\n  /** `hosts/{hostId}/suppressions/{key}` exists for the sequence's site. */\n  hostSuppressed: boolean | null\n  /**\n   * The address's standing on the site's `sales` topic —\n   * `readTopicSubscriptionState` of the `sales` entry in\n   * `hosts/{hostId}/topicOptOuts/{key}`, folded across the site's consent\n   * group. Only `opted-out` refuses: a pending confirmation — the site's own,\n   * or a sibling's where the org said its group waits — is about a\n   * subscription, and a sales email does not rest on one.\n   */\n  salesTopicState: TopicSubscriptionState | null\n  /** The address is on the organization's Outreach do-not-contact list. */\n  doNotContact: boolean | null\n  /**\n   * The address's DOMAIN is on that list (AGL-3244): a member put it there,\n   * or the domain's mail gateway blocked the sender outright.\n   */\n  doNotContactDomain: boolean | null\n  /**\n   * The organization's roster: each member's sign-in address and confirmed\n   * aliases, as `crmInboundRoster` builds it.\n   */\n  workspaceMembers: readonly MemberAddresses[] | null\n  /**\n   * The person's enrollments that are `active` or `paused`, found by contact\n   * id or by address. Other statuses are ignored, so passing every\n   * enrollment is safe too.\n   */\n  openEnrollments: ReadonlyArray<{\n    id: string\n    sequenceId: string\n    status: OutreachEnrollmentStatus\n  }> | null\n  /**\n   * An email the person wrote (`direction: 'inbound'`) is filed on the\n   * contact. `null` reads as `false`, which only makes the contact cold and\n   * the rules stricter.\n   */\n  hasInboundEmail: boolean | null\n  /**\n   * The mail gateway in front of the address's domain (AGL-3326), as its MX\n   * names it — the platform's `mailDomains/{domain}` cache — and what that\n   * gateway did lately with mail from the mailbox's sending domain, from\n   * the organization's `mailGatewayLedger` (AGL-3328). `none` blocks; a\n   * gateway that holds is answered in `hold`.\n   */\n  gateway: OutreachGatewayStanding | null\n}\n\nexport interface OutreachGateInput {\n  /** The address the steps go to. */\n  email: string\n  /** The contact document as stored (`orgs/{orgId}/contacts/{id}`), or `null` when it is gone. */\n  contact: Record<string, unknown> | null | undefined\n  /** The consent group of the sequence's site: whose facet holds stage, sources and address. */\n  contactGroupId: string\n  /** The company document the contact is filed under, when there is one. */\n  company?: Record<string, unknown> | null\n  /** The sequence's settings as stored; a missing field reads as its default. */\n  settings: Partial<OutreachSequenceSettings> | null | undefined\n  /** The rep's signal sentence. */\n  personalLine: string | null | undefined\n  attestations: OutreachAttestations | null | undefined\n  /** The enrollment being re-checked before a send, so it does not count as another. */\n  enrollmentId?: string | null\n  /**\n   * A member already released the gateway hold on this enrollment\n   * (AGL-3326) — resumed it, or ticked the person past the red chip — so\n   * the gateway's history does not hold it again.\n   */\n  gatewayHoldReleased?: boolean\n  lookups: OutreachGateLookups\n}\n\nexport type OutreachGateCode =\n  | 'contact_missing'\n  | 'invalid_email'\n  | 'email_not_on_contact'\n  | 'free_mail'\n  | 'country_not_allowed'\n  | 'country_unknown'\n  | 'platform_suppressed'\n  | 'host_suppressed'\n  | 'email_state'\n  | 'sales_opted_out'\n  | 'do_not_contact'\n  | 'do_not_contact_domain'\n  | 'no_mx'\n  | 'workspace_member'\n  | 'customer'\n  | 'already_enrolled'\n  | 'attestations_missing'\n  | 'personal_line_missing'\n  | 'personal_line_too_long'\n\nexport interface OutreachGateBlock {\n  code: OutreachGateCode\n  /** A sentence a rep can act on. */\n  reason: string\n}\n\n/** The one verdict that holds a send rather than refusing it — see the module note. */\nexport interface OutreachGateHold {\n  code: 'gateway_blocked_here'\n  gateway: OutreachGatewayStanding['gateway']\n  /** A sentence the enrollment row shows. */\n  reason: string\n}\n\nexport interface OutreachGateResult {\n  allowed: boolean\n  /** The address, normalized, or `null` when it is not one. */\n  email: string | null\n  cold: boolean\n  country: OutreachRecipientCountry\n  /** Every gate that refuses, in gate order. */\n  blocks: OutreachGateBlock[]\n  /**\n   * The gateway hold (AGL-3326), when the address's gateway refused this\n   * organization twice lately and nobody released it; `null` otherwise. An\n   * allowed result can carry one: the send waits for a member.\n   */\n  hold: OutreachGateHold | null\n  /** The attestations a cold contact still needs, in the order they are asked. */\n  missingAttestations: OutreachAttestationKind[]\n}\n\n/** Local parts that answer no person: nobody reads a reply sent there. */\nconst MACHINE_LOCAL_PART = /^(no-?reply|do-?not-?reply|mailer-daemon|postmaster|bounces?)(\\+.*)?$/\n\n/**\n * Whether a contact came to the sending site's business through no inbound\n * door — see the module note.\n */\nexport function isColdOutreachContact(\n  contact: Record<string, unknown> | null | undefined,\n  contactGroupId: string,\n  hasInboundEmail: boolean,\n): boolean {\n  if (hasInboundEmail) return false\n  const { sources } = readContactFacet(contact, contactGroupId)\n  return !OUTREACH_INBOUND_CONTACT_SOURCES.some((source) => sources?.[source] === true)\n}\n\n/**\n * Whether the sending site's business counts the contact as a customer: a\n * `customer` stage, the `evangelist` stage past it, or an order on record.\n */\nexport function isOutreachCustomer(\n  contact: Record<string, unknown> | null | undefined,\n  contactGroupId: string,\n): boolean {\n  const facet = readContactFacet(contact, contactGroupId)\n  return (\n    facet.lifecycleStage === 'customer' ||\n    facet.lifecycleStage === 'evangelist' ||\n    facet.sources?.order === true ||\n    Number(facet.ordersCount) > 0\n  )\n}\n\n/** A confirmation counts only when it says who confirmed it and when. */\nexport function outreachAttestationHolds(\n  attestations: OutreachAttestations | null | undefined,\n  kind: OutreachAttestationKind,\n): boolean {\n  const entry = attestations?.[kind]\n  return (\n    typeof entry?.uid === 'string' &&\n    entry.uid.trim() !== '' &&\n    typeof entry.atMs === 'number' &&\n    Number.isFinite(entry.atMs) &&\n    entry.atMs > 0\n  )\n}\n\n/** The personal line as stored: one line, whitespace settled. */\nexport function normalizeOutreachPersonalLine(value: unknown): string {\n  return typeof value === 'string' ? value.replace(/\\s+/g, ' ').trim() : ''\n}\n\n/** Each attestation as the sentence that asks for it reads it. */\nconst ATTESTATION_PHRASES: Record<OutreachAttestationKind, string> = {\n  us_business_address: \"it's a US business address\",\n  published_or_given: 'they or their company published it, or they gave it to you',\n  verified_deliverable: 'it was verified as deliverable',\n}\n\nfunction listInWords(items: readonly string[]): string {\n  if (items.length <= 1) return items.join('')\n  return `${items.slice(0, -1).join('; ')}; and ${items[items.length - 1]}`\n}\n\nconst COULD_NOT_CHECK = 'Try again in a moment.'\n\n/** Every gate an address and a contact must pass — see the module note. */\nexport function evaluateOutreachGates(input: OutreachGateInput): OutreachGateResult {\n  const lookups = input.lookups\n  const settings = readOutreachSequenceSettings(input.settings)\n  const email = normalizeContactEmail(input.email)\n  const contact = input.contact ?? null\n  const cold = isColdOutreachContact(\n    contact,\n    input.contactGroupId,\n    lookups?.hasInboundEmail === true,\n  )\n  const blocks: OutreachGateBlock[] = []\n  const block = (code: OutreachGateCode, reason: string) => blocks.push({ code, reason })\n  // The gates below need both a record and an address to read.\n  const refusedOutright = (): OutreachGateResult => ({\n    allowed: false,\n    email,\n    cold,\n    country: { country: null, source: null },\n    blocks,\n    hold: null,\n    missingAttestations: [],\n  })\n\n  if (!contact) {\n    block('contact_missing', 'This contact no longer exists in the CRM.')\n    return refusedOutright()\n  }\n\n  // 1. A valid address, one that belongs to this contact and to a person.\n  if (!email) {\n    block('invalid_email', `\"${String(input.email ?? '').trim()}\" isn't a valid email address.`)\n    return refusedOutright()\n  }\n  if (MACHINE_LOCAL_PART.test(email.slice(0, email.lastIndexOf('@')))) {\n    block('invalid_email', `${email} is an automated address that no person reads.`)\n  }\n  if (!contactEmails(contact).includes(email)) {\n    block('email_not_on_contact', `${email} isn't an address on this contact's record.`)\n  }\n\n  // 2. A business address for a cold contact.\n  if (cold && isPublicMailboxDomain(email)) {\n    block(\n      'free_mail',\n      `${email} is a personal mailbox. Cold outreach goes only to business addresses.`,\n    )\n  }\n\n  // 3. The country.\n  const facet = readContactFacet(contact, input.contactGroupId)\n  const companyAddress = input.company ? input.company['address'] : null\n  const country = resolveOutreachRecipientCountry({\n    email,\n    contactAddress: facet.address,\n    companyAddress,\n  })\n  const attestedUs = outreachAttestationHolds(input.attestations, 'us_business_address')\n  if (country.country) {\n    const name = outreachCountryName(country.country)\n    const evidence =\n      country.source === 'domain' ? `its domain places it in ${name}` : `it's in ${name}`\n    if (!settings.allowedCountries.includes(country.country)) {\n      block(\n        'country_not_allowed',\n        `${email} can't be emailed from this sequence: ${evidence}, which isn't one of its countries.`,\n      )\n    } else if (cold && country.country !== 'US') {\n      block(\n        'country_not_allowed',\n        `Cold outreach goes only to US business addresses, and ${evidence}.`,\n      )\n    }\n  } else if (!settings.allowedCountries.includes('US')) {\n    block(\n      'country_unknown',\n      `We don't know which country ${email} is in. Add the country to the contact's address.`,\n    )\n  } else if (!attestedUs) {\n    block(\n      'country_unknown',\n      `We don't know which country ${email} is in. Confirm it's a US business address, or add the country to the contact.`,\n    )\n  }\n\n  // 4. Every list that says not to — the record's own verdict first\n  //    (AGL-3245), in the words the record page shows: what the lists below\n  //    hold, said by the reason it is held.\n  const recordRefusal = emailStateRefusal(readEmailState(contact))\n  if (recordRefusal) block('email_state', recordRefusal)\n  if (lookups?.platformSuppressed === true) {\n    block(\n      'platform_suppressed',\n      `${email} is on the platform's suppression list after a hard bounce or a spam complaint.`,\n    )\n  } else if (lookups?.platformSuppressed !== false) {\n    block(\n      'platform_suppressed',\n      `We couldn't check the platform's suppression list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.hostSuppressed === true) {\n    block('host_suppressed', `${email} unsubscribed from this site's email, or mail to it bounced.`)\n  } else if (lookups?.hostSuppressed !== false) {\n    block(\n      'host_suppressed',\n      `We couldn't check this site's suppression list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.salesTopicState === 'opted-out') {\n    block('sales_opted_out', `${email} opted out of sales outreach from this site.`)\n  } else if (lookups?.salesTopicState !== 'subscribed' && lookups?.salesTopicState !== 'pending') {\n    block(\n      'sales_opted_out',\n      `We couldn't check whether ${email} opted out of sales outreach. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.doNotContact === true) {\n    block('do_not_contact', `${email} is on your organization's do-not-contact list.`)\n  } else if (lookups?.doNotContact !== false) {\n    block(\n      'do_not_contact',\n      `We couldn't check your do-not-contact list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  const domain = email.slice(email.lastIndexOf('@') + 1)\n  if (lookups?.doNotContactDomain === true) {\n    block(\n      'do_not_contact_domain',\n      `${email} is at ${domain}, which is on your organization's do-not-contact list: no address there is emailed.`,\n    )\n  } else if (lookups?.doNotContactDomain !== false) {\n    block(\n      'do_not_contact_domain',\n      `We couldn't check your do-not-contact list for ${domain}. ${COULD_NOT_CHECK}`,\n    )\n  }\n\n  // 4b. The mail gateway in front of the domain (AGL-3326): no MX means no\n  //     mail; a gateway that refused us twice lately holds, below.\n  const gateway = lookups?.gateway ?? null\n  if (!gateway) {\n    block('no_mx', `We couldn't look up the mail server for ${domain}. ${COULD_NOT_CHECK}`)\n  } else if (gateway.gateway === 'none') {\n    block('no_mx', `${domain} has no MX record, so ${email} cannot receive mail.`)\n  }\n  const hold: OutreachGateHold | null =\n    gateway && input.gatewayHoldReleased !== true && outreachGatewayHolds(gateway)\n      ? {\n          code: 'gateway_blocked_here',\n          gateway: gateway.gateway,\n          reason: outreachGatewayHoldReason(gateway.gateway, gateway.blocked30),\n        }\n      : null\n\n  // 5. Not one of the workspace's own people.\n  const members = lookups?.workspaceMembers\n  if (!Array.isArray(members)) {\n    block(\n      'workspace_member',\n      `We couldn't check whether ${email} belongs to a member of this workspace. ${COULD_NOT_CHECK}`,\n    )\n  } else if (findMemberByEmailAddress(members, email)) {\n    block('workspace_member', `${email} belongs to a member of this workspace.`)\n  }\n\n  // 6. Not a customer, unless the sequence is written for them.\n  if (!settings.allowCustomers && isOutreachCustomer(contact, input.contactGroupId)) {\n    block('customer', \"This contact is a customer, and this sequence doesn't include customers.\")\n  }\n\n  // 7. One sequence at a time.\n  const enrollments = lookups?.openEnrollments\n  if (!Array.isArray(enrollments)) {\n    block(\n      'already_enrolled',\n      `We couldn't check this contact's other sequences. ${COULD_NOT_CHECK}`,\n    )\n  } else if (\n    enrollments.some(\n      (enrollment) =>\n        enrollment?.id !== input.enrollmentId &&\n        OUTREACH_OPEN_ENROLLMENT_STATUSES.includes(enrollment?.status),\n    )\n  ) {\n    block(\n      'already_enrolled',\n      'This contact is already in another sequence. Finish or stop that one first.',\n    )\n  }\n\n  // 8. What only the rep can vouch for, on a cold contact.\n  const personalLine = normalizeOutreachPersonalLine(input.personalLine)\n  const missingAttestations = cold\n    ? OUTREACH_ATTESTATION_KINDS.filter(\n        (kind) => !outreachAttestationHolds(input.attestations, kind),\n      )\n    : []\n  if (missingAttestations.length) {\n    const phrases = missingAttestations.map((kind) => `that ${ATTESTATION_PHRASES[kind]}`)\n    block(\n      'attestations_missing',\n      `Before emailing a cold contact, confirm ${listInWords(phrases)}.`,\n    )\n  }\n  if (cold && !personalLine) {\n    block(\n      'personal_line_missing',\n      'Write a personal line: one sentence on why you are writing to this person now.',\n    )\n  }\n  if (personalLine.length > OUTREACH_PERSONAL_LINE_MAX) {\n    block(\n      'personal_line_too_long',\n      `Keep the personal line to one sentence, under ${OUTREACH_PERSONAL_LINE_MAX} characters.`,\n    )\n  }\n\n  return {\n    allowed: blocks.length === 0,\n    email,\n    cold,\n    country,\n    blocks,\n    hold,\n    missingAttestations,\n  }\n}\n\n"],"names":["contactEmails","normalizeContactEmail","readContactFacet","isPublicMailboxDomain","emailStateRefusal","readEmailState","findMemberByEmailAddress","OUTREACH_ATTESTATION_KINDS","OUTREACH_PERSONAL_LINE_MAX","outreachGatewayHoldReason","outreachGatewayHolds","outreachCountryName","resolveOutreachRecipientCountry","readOutreachSequenceSettings","OUTREACH_INBOUND_CONTACT_SOURCES","OUTREACH_OPEN_ENROLLMENT_STATUSES","MACHINE_LOCAL_PART","isColdOutreachContact","contact","contactGroupId","hasInboundEmail","sources","some","source","isOutreachCustomer","facet","lifecycleStage","order","Number","ordersCount","outreachAttestationHolds","attestations","kind","entry","uid","trim","atMs","isFinite","normalizeOutreachPersonalLine","value","replace","ATTESTATION_PHRASES","us_business_address","published_or_given","verified_deliverable","listInWords","items","length","join","slice","COULD_NOT_CHECK","evaluateOutreachGates","input","lookups","settings","email","cold","blocks","block","code","reason","push","refusedOutright","allowed","country","hold","missingAttestations","String","test","lastIndexOf","includes","companyAddress","company","contactAddress","address","attestedUs","name","evidence","allowedCountries","recordRefusal","platformSuppressed","hostSuppressed","salesTopicState","doNotContact","domain","doNotContactDomain","gateway","gatewayHoldReleased","blocked30","members","workspaceMembers","Array","isArray","allowCustomers","enrollments","openEnrollments","enrollment","id","enrollmentId","status","personalLine","filter","phrases","map"],"mappings":"AAAA;;;;;;;;;;;;;;;CAeC,GAED;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;4CA2C4C,GAE5C,SAEEA,aAAa,EACbC,qBAAqB,EACrBC,gBAAgB,QACX,kCAAiC;AACxC,SAASC,qBAAqB,QAAQ,6BAA4B;AAClE,SAASC,iBAAiB,EAAEC,cAAc,QAAQ,qCAAoC;AAEtF,SACEC,wBAAwB,QAEnB,8CAA6C;AACpD,SACEC,0BAA0B,EAC1BC,0BAA0B,QAKrB,6BAAyB;AAChC,SAEEC,yBAAyB,EACzBC,oBAAoB,QACf,oBAAgB;AACvB,SAEEC,mBAAmB,EACnBC,+BAA+B,QAC1B,yBAAqB;AAC5B,SAASC,4BAA4B,QAAQ,2BAAuB;AAEpE;;;;;CAKC,GACD,OAAO,MAAMC,mCAA6D;IACxE;IACA;IACA;IACA;IACA;CACD,CAAA;AAED,wEAAwE,GACxE,OAAO,MAAMC,oCAAyE;IACpF;IACA;CACD,CAAA;AA2ID,wEAAwE,GACxE,MAAMC,qBAAqB;AAE3B;;;CAGC,GACD,OAAO,SAASC,sBACdC,OAAmD,EACnDC,cAAsB,EACtBC,eAAwB;IAExB,IAAIA,iBAAiB,OAAO;IAC5B,MAAM,EAAEC,OAAO,EAAE,GAAGnB,iBAAiBgB,SAASC;IAC9C,OAAO,CAACL,iCAAiCQ,IAAI,CAAC,CAACC,SAAWF,CAAAA,2BAAAA,OAAS,CAACE,OAAO,MAAK;AAClF;AAEA;;;CAGC,GACD,OAAO,SAASC,mBACdN,OAAmD,EACnDC,cAAsB;QAMpBM;IAJF,MAAMA,QAAQvB,iBAAiBgB,SAASC;IACxC,OACEM,MAAMC,cAAc,KAAK,cACzBD,MAAMC,cAAc,KAAK,gBACzBD,EAAAA,iBAAAA,MAAMJ,OAAO,qBAAbI,eAAeE,KAAK,MAAK,QACzBC,OAAOH,MAAMI,WAAW,IAAI;AAEhC;AAEA,uEAAuE,GACvE,OAAO,SAASC,yBACdC,YAAqD,EACrDC,IAA6B;IAE7B,MAAMC,QAAQF,gCAAAA,YAAc,CAACC,KAAK;IAClC,OACE,QAAOC,yBAAAA,MAAOC,GAAG,MAAK,YACtBD,MAAMC,GAAG,CAACC,IAAI,OAAO,MACrB,OAAOF,MAAMG,IAAI,KAAK,YACtBR,OAAOS,QAAQ,CAACJ,MAAMG,IAAI,KAC1BH,MAAMG,IAAI,GAAG;AAEjB;AAEA,+DAA+D,GAC/D,OAAO,SAASE,8BAA8BC,KAAc;IAC1D,OAAO,OAAOA,UAAU,WAAWA,MAAMC,OAAO,CAAC,QAAQ,KAAKL,IAAI,KAAK;AACzE;AAEA,gEAAgE,GAChE,MAAMM,sBAA+D;IACnEC,qBAAqB;IACrBC,oBAAoB;IACpBC,sBAAsB;AACxB;AAEA,SAASC,YAAYC,KAAwB;IAC3C,IAAIA,MAAMC,MAAM,IAAI,GAAG,OAAOD,MAAME,IAAI,CAAC;IACzC,OAAO,GAAGF,MAAMG,KAAK,CAAC,GAAG,CAAC,GAAGD,IAAI,CAAC,MAAM,MAAM,EAAEF,KAAK,CAACA,MAAMC,MAAM,GAAG,EAAE,EAAE;AAC3E;AAEA,MAAMG,kBAAkB;AAExB,yEAAyE,GACzE,OAAO,SAASC,sBAAsBC,KAAwB;QAI5CA;IAHhB,MAAMC,UAAUD,MAAMC,OAAO;IAC7B,MAAMC,WAAWzC,6BAA6BuC,MAAME,QAAQ;IAC5D,MAAMC,QAAQtD,sBAAsBmD,MAAMG,KAAK;IAC/C,MAAMrC,WAAUkC,iBAAAA,MAAMlC,OAAO,YAAbkC,iBAAiB;IACjC,MAAMI,OAAOvC,sBACXC,SACAkC,MAAMjC,cAAc,EACpBkC,CAAAA,2BAAAA,QAASjC,eAAe,MAAK;IAE/B,MAAMqC,SAA8B,EAAE;IACtC,MAAMC,QAAQ,CAACC,MAAwBC,SAAmBH,OAAOI,IAAI,CAAC;YAAEF;YAAMC;QAAO;IACrF,6DAA6D;IAC7D,MAAME,kBAAkB,IAA2B,CAAA;YACjDC,SAAS;YACTR;YACAC;YACAQ,SAAS;gBAAEA,SAAS;gBAAMzC,QAAQ;YAAK;YACvCkC;YACAQ,MAAM;YACNC,qBAAqB,EAAE;QACzB,CAAA;IAEA,IAAI,CAAChD,SAAS;QACZwC,MAAM,mBAAmB;QACzB,OAAOI;IACT;IAEA,wEAAwE;IACxE,IAAI,CAACP,OAAO;YACwBH;QAAlCM,MAAM,iBAAiB,CAAC,CAAC,EAAES,QAAOf,eAAAA,MAAMG,KAAK,YAAXH,eAAe,IAAIjB,IAAI,GAAG,8BAA8B,CAAC;QAC3F,OAAO2B;IACT;IACA,IAAI9C,mBAAmBoD,IAAI,CAACb,MAAMN,KAAK,CAAC,GAAGM,MAAMc,WAAW,CAAC,QAAQ;QACnEX,MAAM,iBAAiB,GAAGH,MAAM,8CAA8C,CAAC;IACjF;IACA,IAAI,CAACvD,cAAckB,SAASoD,QAAQ,CAACf,QAAQ;QAC3CG,MAAM,wBAAwB,GAAGH,MAAM,2CAA2C,CAAC;IACrF;IAEA,4CAA4C;IAC5C,IAAIC,QAAQrD,sBAAsBoD,QAAQ;QACxCG,MACE,aACA,GAAGH,MAAM,sEAAsE,CAAC;IAEpF;IAEA,kBAAkB;IAClB,MAAM9B,QAAQvB,iBAAiBgB,SAASkC,MAAMjC,cAAc;IAC5D,MAAMoD,iBAAiBnB,MAAMoB,OAAO,GAAGpB,MAAMoB,OAAO,CAAC,UAAU,GAAG;IAClE,MAAMR,UAAUpD,gCAAgC;QAC9C2C;QACAkB,gBAAgBhD,MAAMiD,OAAO;QAC7BH;IACF;IACA,MAAMI,aAAa7C,yBAAyBsB,MAAMrB,YAAY,EAAE;IAChE,IAAIiC,QAAQA,OAAO,EAAE;QACnB,MAAMY,OAAOjE,oBAAoBqD,QAAQA,OAAO;QAChD,MAAMa,WACJb,QAAQzC,MAAM,KAAK,WAAW,CAAC,wBAAwB,EAAEqD,MAAM,GAAG,CAAC,QAAQ,EAAEA,MAAM;QACrF,IAAI,CAACtB,SAASwB,gBAAgB,CAACR,QAAQ,CAACN,QAAQA,OAAO,GAAG;YACxDN,MACE,uBACA,GAAGH,MAAM,sCAAsC,EAAEsB,SAAS,mCAAmC,CAAC;QAElG,OAAO,IAAIrB,QAAQQ,QAAQA,OAAO,KAAK,MAAM;YAC3CN,MACE,uBACA,CAAC,sDAAsD,EAAEmB,SAAS,CAAC,CAAC;QAExE;IACF,OAAO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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/gates.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHO MAY BE EMAILED (AGL-2979).\n *\n * One pure decision, run twice: when a rep enrolls a person, so the dialog\n * can say everything that stands in the way at once, and again before every\n * send, because a person enrolled on Monday can unsubscribe, become a\n * customer or join the team by Thursday. It reads a contact as stored and\n * the RESULTS of the lookups the runtime makes; it makes none itself.\n *\n * ## Every block, not the first\n *\n * The result lists each gate that refuses, in the order below, with a\n * sentence a rep can act on. A dialog that revealed one problem per attempt\n * would be a dialog people learn to fight.\n *\n * ## Cold\n *\n * A contact is COLD when no inbound door ever brought them to the sending\n * site's business — no form, sign-up, order or booking recorded on that\n * site's facet of the contact, and no email they wrote to the workspace.\n * Cold contacts carry the heavier rules: a business address rather than a\n * personal mailbox, a United States address, a personal line from the rep,\n * and the three attestations only the rep can make. The facet is read, never\n * the whole document, because a form filled in on another client's site is\n * that client's relationship and not this one's.\n *\n * ## Lookups fail closed\n *\n * A lookup the runtime could not complete is passed as `null`, and `null`\n * refuses — with a sentence that says the check could not be made rather\n * than one that accuses the address of something. A person who asked not to\n * be emailed must not be emailed because a read timed out.\n *\n * ## A block and a hold\n *\n * Every gate above REFUSES: the person is not enrolled, or the enrollment\n * is stopped. The mail gateway (AGL-3326) adds one verdict of a different\n * weight. A domain with no MX cannot receive mail and blocks like the rest;\n * a gateway that refused this organization's sender twice in the last\n * thirty days without delivering once HOLDS the send — the enrollment is\n * allowed, and pauses at the send with `gateway_blocked_here` until a\n * member resumes it — because the founder decides, and the decision is\n * shown to them in Check people before they tick the person.\n *==========================================*/\n\nimport {\n  type ContactSource,\n  contactEmails,\n  normalizeContactEmail,\n  readContactFacet,\n} from '@aglyn/aglyn/app-utils/contacts'\nimport { isPublicMailboxDomain } from '@aglyn/aglyn/app-utils/crm'\nimport { emailStateRefusal, readEmailState } from '@aglyn/aglyn/app-utils/email-state'\nimport type { TopicSubscriptionState } from '@aglyn/aglyn/app-utils/subscription-topics'\nimport {\n  findMemberByEmailAddress,\n  type MemberAddresses,\n} from '@aglyn/aglyn/app-utils/member-email-aliases'\nimport {\n  OUTREACH_ATTESTATION_KINDS,\n  OUTREACH_PERSONAL_LINE_MAX,\n  type OutreachAttestationKind,\n  type OutreachAttestations,\n  type OutreachEnrollmentStatus,\n  type OutreachSequenceSettings,\n} from '../model/outreach.types'\nimport {\n  type OutreachGatewayStanding,\n  outreachGatewayHoldReason,\n  outreachGatewayHolds,\n} from './mail-gateway'\nimport {\n  type OutreachRecipientCountry,\n  outreachCountryName,\n  resolveOutreachRecipientCountry,\n} from './recipient-country'\nimport { readOutreachSequenceSettings } from './sequence-validation'\n\n/**\n * The capture doors that mean a person came to the business: a form, a\n * sign-up to the site or its newsletter, an order, a booking. `api`,\n * `import` and `manual` are how a business adds people it found, which is\n * exactly what cold means.\n */\nexport const OUTREACH_INBOUND_CONTACT_SOURCES: readonly ContactSource[] = [\n  'form',\n  'member',\n  'newsletter',\n  'order',\n  'booking',\n]\n\n/** The enrollment statuses that hold a person: one sequence at a time. */\nexport const OUTREACH_OPEN_ENROLLMENT_STATUSES: readonly OutreachEnrollmentStatus[] = [\n  'active',\n  'paused',\n]\n\n/**\n * What the runtime looked up about the address before asking. Every field is\n * `null` when its read failed, and a `null` refuses.\n */\nexport interface OutreachGateLookups {\n  /**\n   * `emailSuppressions/{key}` holds a record in force — a hard bounce or a\n   * spam complaint anywhere on the platform (`isEmailSuppressed`).\n   */\n  platformSuppressed: boolean | null\n  /** `hosts/{hostId}/suppressions/{key}` exists for the sequence's site. */\n  hostSuppressed: boolean | null\n  /**\n   * The address's standing on the site's `sales` topic —\n   * `readTopicSubscriptionState` of the `sales` entry in\n   * `hosts/{hostId}/topicOptOuts/{key}`, folded across the site's consent\n   * group. Only `opted-out` refuses: a pending confirmation — the site's own,\n   * or a sibling's where the org said its group waits — is about a\n   * subscription, and a sales email does not rest on one.\n   */\n  salesTopicState: TopicSubscriptionState | null\n  /** The address is on the organization's Outreach do-not-contact list. */\n  doNotContact: boolean | null\n  /**\n   * The address's DOMAIN is on that list (AGL-3244): a member put it there,\n   * or the domain's mail gateway blocked the sender outright.\n   */\n  doNotContactDomain: boolean | null\n  /**\n   * The organization's roster: each member's sign-in address and confirmed\n   * aliases, as `memberAddressRoster` builds it.\n   */\n  workspaceMembers: readonly MemberAddresses[] | null\n  /**\n   * The person's enrollments that are `active` or `paused`, found by contact\n   * id or by address. Other statuses are ignored, so passing every\n   * enrollment is safe too.\n   */\n  openEnrollments: ReadonlyArray<{\n    id: string\n    sequenceId: string\n    status: OutreachEnrollmentStatus\n  }> | null\n  /**\n   * An email the person wrote (`direction: 'inbound'`) is filed on the\n   * contact. `null` reads as `false`, which only makes the contact cold and\n   * the rules stricter.\n   */\n  hasInboundEmail: boolean | null\n  /**\n   * The mail gateway in front of the address's domain (AGL-3326), as its MX\n   * names it — the platform's `mailDomains/{domain}` cache — and what that\n   * gateway did lately with mail from the mailbox's sending domain, from\n   * the organization's `mailGatewayLedger` (AGL-3328). `none` blocks; a\n   * gateway that holds is answered in `hold`.\n   */\n  gateway: OutreachGatewayStanding | null\n}\n\nexport interface OutreachGateInput {\n  /** The address the steps go to. */\n  email: string\n  /** The contact document as stored (`orgs/{orgId}/contacts/{id}`), or `null` when it is gone. */\n  contact: Record<string, unknown> | null | undefined\n  /** The consent group of the sequence's site: whose facet holds stage, sources and address. */\n  contactGroupId: string\n  /** The company document the contact is filed under, when there is one. */\n  company?: Record<string, unknown> | null\n  /** The sequence's settings as stored; a missing field reads as its default. */\n  settings: Partial<OutreachSequenceSettings> | null | undefined\n  /** The rep's signal sentence. */\n  personalLine: string | null | undefined\n  attestations: OutreachAttestations | null | undefined\n  /** The enrollment being re-checked before a send, so it does not count as another. */\n  enrollmentId?: string | null\n  /**\n   * A member already released the gateway hold on this enrollment\n   * (AGL-3326) — resumed it, or ticked the person past the red chip — so\n   * the gateway's history does not hold it again.\n   */\n  gatewayHoldReleased?: boolean\n  lookups: OutreachGateLookups\n}\n\nexport type OutreachGateCode =\n  | 'contact_missing'\n  | 'invalid_email'\n  | 'email_not_on_contact'\n  | 'free_mail'\n  | 'country_not_allowed'\n  | 'country_unknown'\n  | 'platform_suppressed'\n  | 'host_suppressed'\n  | 'email_state'\n  | 'sales_opted_out'\n  | 'do_not_contact'\n  | 'do_not_contact_domain'\n  | 'no_mx'\n  | 'workspace_member'\n  | 'customer'\n  | 'already_enrolled'\n  | 'attestations_missing'\n  | 'personal_line_missing'\n  | 'personal_line_too_long'\n\nexport interface OutreachGateBlock {\n  code: OutreachGateCode\n  /** A sentence a rep can act on. */\n  reason: string\n}\n\n/** The one verdict that holds a send rather than refusing it — see the module note. */\nexport interface OutreachGateHold {\n  code: 'gateway_blocked_here'\n  gateway: OutreachGatewayStanding['gateway']\n  /** A sentence the enrollment row shows. */\n  reason: string\n}\n\nexport interface OutreachGateResult {\n  allowed: boolean\n  /** The address, normalized, or `null` when it is not one. */\n  email: string | null\n  cold: boolean\n  country: OutreachRecipientCountry\n  /** Every gate that refuses, in gate order. */\n  blocks: OutreachGateBlock[]\n  /**\n   * The gateway hold (AGL-3326), when the address's gateway refused this\n   * organization twice lately and nobody released it; `null` otherwise. An\n   * allowed result can carry one: the send waits for a member.\n   */\n  hold: OutreachGateHold | null\n  /** The attestations a cold contact still needs, in the order they are asked. */\n  missingAttestations: OutreachAttestationKind[]\n}\n\n/** Local parts that answer no person: nobody reads a reply sent there. */\nconst MACHINE_LOCAL_PART = /^(no-?reply|do-?not-?reply|mailer-daemon|postmaster|bounces?)(\\+.*)?$/\n\n/**\n * Whether a contact came to the sending site's business through no inbound\n * door — see the module note.\n */\nexport function isColdOutreachContact(\n  contact: Record<string, unknown> | null | undefined,\n  contactGroupId: string,\n  hasInboundEmail: boolean,\n): boolean {\n  if (hasInboundEmail) return false\n  const { sources } = readContactFacet(contact, contactGroupId)\n  return !OUTREACH_INBOUND_CONTACT_SOURCES.some((source) => sources?.[source] === true)\n}\n\n/**\n * Whether the sending site's business counts the contact as a customer: a\n * `customer` stage, the `evangelist` stage past it, or an order on record.\n */\nexport function isOutreachCustomer(\n  contact: Record<string, unknown> | null | undefined,\n  contactGroupId: string,\n): boolean {\n  const facet = readContactFacet(contact, contactGroupId)\n  return (\n    facet.lifecycleStage === 'customer' ||\n    facet.lifecycleStage === 'evangelist' ||\n    facet.sources?.order === true ||\n    Number(facet.ordersCount) > 0\n  )\n}\n\n/** A confirmation counts only when it says who confirmed it and when. */\nexport function outreachAttestationHolds(\n  attestations: OutreachAttestations | null | undefined,\n  kind: OutreachAttestationKind,\n): boolean {\n  const entry = attestations?.[kind]\n  return (\n    typeof entry?.uid === 'string' &&\n    entry.uid.trim() !== '' &&\n    typeof entry.atMs === 'number' &&\n    Number.isFinite(entry.atMs) &&\n    entry.atMs > 0\n  )\n}\n\n/** The personal line as stored: one line, whitespace settled. */\nexport function normalizeOutreachPersonalLine(value: unknown): string {\n  return typeof value === 'string' ? value.replace(/\\s+/g, ' ').trim() : ''\n}\n\n/** Each attestation as the sentence that asks for it reads it. */\nconst ATTESTATION_PHRASES: Record<OutreachAttestationKind, string> = {\n  us_business_address: \"it's a US business address\",\n  published_or_given: 'they or their company published it, or they gave it to you',\n  verified_deliverable: 'it was verified as deliverable',\n}\n\nfunction listInWords(items: readonly string[]): string {\n  if (items.length <= 1) return items.join('')\n  return `${items.slice(0, -1).join('; ')}; and ${items[items.length - 1]}`\n}\n\nconst COULD_NOT_CHECK = 'Try again in a moment.'\n\n/** Every gate an address and a contact must pass — see the module note. */\nexport function evaluateOutreachGates(input: OutreachGateInput): OutreachGateResult {\n  const lookups = input.lookups\n  const settings = readOutreachSequenceSettings(input.settings)\n  const email = normalizeContactEmail(input.email)\n  const contact = input.contact ?? null\n  const cold = isColdOutreachContact(\n    contact,\n    input.contactGroupId,\n    lookups?.hasInboundEmail === true,\n  )\n  const blocks: OutreachGateBlock[] = []\n  const block = (code: OutreachGateCode, reason: string) => blocks.push({ code, reason })\n  // The gates below need both a record and an address to read.\n  const refusedOutright = (): OutreachGateResult => ({\n    allowed: false,\n    email,\n    cold,\n    country: { country: null, source: null },\n    blocks,\n    hold: null,\n    missingAttestations: [],\n  })\n\n  if (!contact) {\n    block('contact_missing', 'This contact no longer exists in the CRM.')\n    return refusedOutright()\n  }\n\n  // 1. A valid address, one that belongs to this contact and to a person.\n  if (!email) {\n    block('invalid_email', `\"${String(input.email ?? '').trim()}\" isn't a valid email address.`)\n    return refusedOutright()\n  }\n  if (MACHINE_LOCAL_PART.test(email.slice(0, email.lastIndexOf('@')))) {\n    block('invalid_email', `${email} is an automated address that no person reads.`)\n  }\n  if (!contactEmails(contact).includes(email)) {\n    block('email_not_on_contact', `${email} isn't an address on this contact's record.`)\n  }\n\n  // 2. A business address for a cold contact.\n  if (cold && isPublicMailboxDomain(email)) {\n    block(\n      'free_mail',\n      `${email} is a personal mailbox. Cold outreach goes only to business addresses.`,\n    )\n  }\n\n  // 3. The country.\n  const facet = readContactFacet(contact, input.contactGroupId)\n  const companyAddress = input.company ? input.company['address'] : null\n  const country = resolveOutreachRecipientCountry({\n    email,\n    contactAddress: facet.address,\n    companyAddress,\n  })\n  const attestedUs = outreachAttestationHolds(input.attestations, 'us_business_address')\n  if (country.country) {\n    const name = outreachCountryName(country.country)\n    const evidence =\n      country.source === 'domain' ? `its domain places it in ${name}` : `it's in ${name}`\n    if (!settings.allowedCountries.includes(country.country)) {\n      block(\n        'country_not_allowed',\n        `${email} can't be emailed from this sequence: ${evidence}, which isn't one of its countries.`,\n      )\n    } else if (cold && country.country !== 'US') {\n      block(\n        'country_not_allowed',\n        `Cold outreach goes only to US business addresses, and ${evidence}.`,\n      )\n    }\n  } else if (!settings.allowedCountries.includes('US')) {\n    block(\n      'country_unknown',\n      `We don't know which country ${email} is in. Add the country to the contact's address.`,\n    )\n  } else if (!attestedUs) {\n    block(\n      'country_unknown',\n      `We don't know which country ${email} is in. Confirm it's a US business address, or add the country to the contact.`,\n    )\n  }\n\n  // 4. Every list that says not to — the record's own verdict first\n  //    (AGL-3245), in the words the record page shows: what the lists below\n  //    hold, said by the reason it is held.\n  const recordRefusal = emailStateRefusal(readEmailState(contact))\n  if (recordRefusal) block('email_state', recordRefusal)\n  if (lookups?.platformSuppressed === true) {\n    block(\n      'platform_suppressed',\n      `${email} is on the platform's suppression list after a hard bounce or a spam complaint.`,\n    )\n  } else if (lookups?.platformSuppressed !== false) {\n    block(\n      'platform_suppressed',\n      `We couldn't check the platform's suppression list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.hostSuppressed === true) {\n    block('host_suppressed', `${email} unsubscribed from this site's email, or mail to it bounced.`)\n  } else if (lookups?.hostSuppressed !== false) {\n    block(\n      'host_suppressed',\n      `We couldn't check this site's suppression list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.salesTopicState === 'opted-out') {\n    block('sales_opted_out', `${email} opted out of sales outreach from this site.`)\n  } else if (lookups?.salesTopicState !== 'subscribed' && lookups?.salesTopicState !== 'pending') {\n    block(\n      'sales_opted_out',\n      `We couldn't check whether ${email} opted out of sales outreach. ${COULD_NOT_CHECK}`,\n    )\n  }\n  if (lookups?.doNotContact === true) {\n    block('do_not_contact', `${email} is on your organization's do-not-contact list.`)\n  } else if (lookups?.doNotContact !== false) {\n    block(\n      'do_not_contact',\n      `We couldn't check your do-not-contact list for ${email}. ${COULD_NOT_CHECK}`,\n    )\n  }\n  const domain = email.slice(email.lastIndexOf('@') + 1)\n  if (lookups?.doNotContactDomain === true) {\n    block(\n      'do_not_contact_domain',\n      `${email} is at ${domain}, which is on your organization's do-not-contact list: no address there is emailed.`,\n    )\n  } else if (lookups?.doNotContactDomain !== false) {\n    block(\n      'do_not_contact_domain',\n      `We couldn't check your do-not-contact list for ${domain}. ${COULD_NOT_CHECK}`,\n    )\n  }\n\n  // 4b. The mail gateway in front of the domain (AGL-3326): no MX means no\n  //     mail; a gateway that refused us twice lately holds, below.\n  const gateway = lookups?.gateway ?? null\n  if (!gateway) {\n    block('no_mx', `We couldn't look up the mail server for ${domain}. ${COULD_NOT_CHECK}`)\n  } else if (gateway.gateway === 'none') {\n    block('no_mx', `${domain} has no MX record, so ${email} cannot receive mail.`)\n  }\n  const hold: OutreachGateHold | null =\n    gateway && input.gatewayHoldReleased !== true && outreachGatewayHolds(gateway)\n      ? {\n          code: 'gateway_blocked_here',\n          gateway: gateway.gateway,\n          reason: outreachGatewayHoldReason(gateway.gateway, gateway.blocked30),\n        }\n      : null\n\n  // 5. Not one of the workspace's own people.\n  const members = lookups?.workspaceMembers\n  if (!Array.isArray(members)) {\n    block(\n      'workspace_member',\n      `We couldn't check whether ${email} belongs to a member of this workspace. ${COULD_NOT_CHECK}`,\n    )\n  } else if (findMemberByEmailAddress(members, email)) {\n    block('workspace_member', `${email} belongs to a member of this workspace.`)\n  }\n\n  // 6. Not a customer, unless the sequence is written for them.\n  if (!settings.allowCustomers && isOutreachCustomer(contact, input.contactGroupId)) {\n    block('customer', \"This contact is a customer, and this sequence doesn't include customers.\")\n  }\n\n  // 7. One sequence at a time.\n  const enrollments = lookups?.openEnrollments\n  if (!Array.isArray(enrollments)) {\n    block(\n      'already_enrolled',\n      `We couldn't check this contact's other sequences. ${COULD_NOT_CHECK}`,\n    )\n  } else if (\n    enrollments.some(\n      (enrollment) =>\n        enrollment?.id !== input.enrollmentId &&\n        OUTREACH_OPEN_ENROLLMENT_STATUSES.includes(enrollment?.status),\n    )\n  ) {\n    block(\n      'already_enrolled',\n      'This contact is already in another sequence. Finish or stop that one first.',\n    )\n  }\n\n  // 8. What only the rep can vouch for, on a cold contact.\n  const personalLine = normalizeOutreachPersonalLine(input.personalLine)\n  const missingAttestations = cold\n    ? 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}\n}\n\n"],"names":["contactEmails","normalizeContactEmail","readContactFacet","isPublicMailboxDomain","emailStateRefusal","readEmailState","findMemberByEmailAddress","OUTREACH_ATTESTATION_KINDS","OUTREACH_PERSONAL_LINE_MAX","outreachGatewayHoldReason","outreachGatewayHolds","outreachCountryName","resolveOutreachRecipientCountry","readOutreachSequenceSettings","OUTREACH_INBOUND_CONTACT_SOURCES","OUTREACH_OPEN_ENROLLMENT_STATUSES","MACHINE_LOCAL_PART","isColdOutreachContact","contact","contactGroupId","hasInboundEmail","sources","some","source","isOutreachCustomer","facet","lifecycleStage","order","Number","ordersCount","outreachAttestationHolds","attestations","kind","entry","uid","trim","atMs","isFinite","normalizeOutreachPersonalLine","value","replace","ATTESTATION_PHRASES","us_business_address","published_or_given","verified_deliverable","listInWords","items","length","join","slice","COULD_NOT_CHECK","evaluateOutreachGates","input","lookups","settings","email","cold","blocks","block","code","reason","push","refusedOutright","allowed","country","hold","missingAttestations","String","test","lastIndexOf","includes","companyAddress","company","contactAddress","address","attestedUs","name","evidence","allowedCountries","recordRefusal","platformSuppressed","hostSuppressed","salesTopicState","doNotContact","domain","doNotContactDomain","gateway","gatewayHoldReleased","blocked30","members","workspaceMembers","Array","isArray","allowCustomers","enrollments","openEnrollments","enrollment","id","enrollmentId","status","personalLine","filter","phrases","map"],"mappings":"AAAA;;;;;;;;;;;;;;;CAeC,GAED;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;4CA2C4C,GAE5C,SAEEA,aAAa,EACbC,qBAAqB,EACrBC,gBAAgB,QACX,kCAAiC;AACxC,SAASC,qBAAqB,QAAQ,6BAA4B;AAClE,SAASC,iBAAiB,EAAEC,cAAc,QAAQ,qCAAoC;AAEtF,SACEC,wBAAwB,QAEnB,8CAA6C;AACpD,SACEC,0BAA0B,EAC1BC,0BAA0B,QAKrB,6BAAyB;AAChC,SAEEC,yBAAyB,EACzBC,oBAAoB,QACf,oBAAgB;AACvB,SAEEC,mBAAmB,EACnBC,+BAA+B,QAC1B,yBAAqB;AAC5B,SAASC,4BAA4B,QAAQ,2BAAuB;AAEpE;;;;;CAKC,GACD,OAAO,MAAMC,mCAA6D;IACxE;IACA;IACA;IACA;IACA;CACD,CAAA;AAED,wEAAwE,GACxE,OAAO,MAAMC,oCAAyE;IACpF;IACA;CACD,CAAA;AA2ID,wEAAwE,GACxE,MAAMC,qBAAqB;AAE3B;;;CAGC,GACD,OAAO,SAASC,sBACdC,OAAmD,EACnDC,cAAsB,EACtBC,eAAwB;IAExB,IAAIA,iBAAiB,OAAO;IAC5B,MAAM,EAAEC,OAAO,EAAE,GAAGnB,iBAAiBgB,SAASC;IAC9C,OAAO,CAACL,iCAAiCQ,IAAI,CAAC,CAACC,SAAWF,CAAAA,2BAAAA,OAAS,CAACE,OAAO,MAAK;AAClF;AAEA;;;CAGC,GACD,OAAO,SAASC,mBACdN,OAAmD,EACnDC,cAAsB;QAMpBM;IAJF,MAAMA,QAAQvB,iBAAiBgB,SAASC;IACxC,OACEM,MAAMC,cAAc,KAAK,cACzBD,MAAMC,cAAc,KAAK,gBACzBD,EAAAA,iBAAAA,MAAMJ,OAAO,qBAAbI,eAAeE,KAAK,MAAK,QACzBC,OAAOH,MAAMI,WAAW,IAAI;AAEhC;AAEA,uEAAuE,GACvE,OAAO,SAASC,yBACdC,YAAqD,EACrDC,IAA6B;IAE7B,MAAMC,QAAQF,gCAAAA,YAAc,CAACC,KAAK;IAClC,OACE,QAAOC,yBAAAA,MAAOC,GAAG,MAAK,YACtBD,MAAMC,GAAG,CAACC,IAAI,OAAO,MACrB,OAAOF,MAAMG,IAAI,KAAK,YACtBR,OAAOS,QAAQ,CAACJ,MAAMG,IAAI,KAC1BH,MAAMG,IAAI,GAAG;AAEjB;AAEA,+DAA+D,GAC/D,OAAO,SAASE,8BAA8BC,KAAc;IAC1D,OAAO,OAAOA,UAAU,WAAWA,MAAMC,OAAO,CAAC,QAAQ,KAAKL,IAAI,KAAK;AACzE;AAEA,gEAAgE,GAChE,MAAMM,sBAA+D;IACnEC,qBAAqB;IACrBC,oBAAoB;IACpBC,sBAAsB;AACxB;AAEA,SAASC,YAAYC,KAAwB;IAC3C,IAAIA,MAAMC,MAAM,IAAI,GAAG,OAAOD,MAAME,IAAI,CAAC;IACzC,OAAO,GAAGF,MAAMG,KAAK,CAAC,GAAG,CAAC,GAAGD,IAAI,CAAC,MAAM,MAAM,EAAEF,KAAK,CAACA,MAAMC,MAAM,GAAG,EAAE,EAAE;AAC3E;AAEA,MAAMG,kBAAkB;AAExB,yEAAyE,GACzE,OAAO,SAASC,sBAAsBC,KAAwB;QAI5CA;IAHhB,MAAMC,UAAUD,MAAMC,OAAO;IAC7B,MAAMC,WAAWzC,6BAA6BuC,MAAME,QAAQ;IAC5D,MAAMC,QAAQtD,sBAAsBmD,MAAMG,KAAK;IAC/C,MAAMrC,WAAUkC,iBAAAA,MAAMlC,OAAO,YAAbkC,iBAAiB;IACjC,MAAMI,OAAOvC,sBACXC,SACAkC,MAAMjC,cAAc,EACpBkC,CAAAA,2BAAAA,QAASjC,eAAe,MAAK;IAE/B,MAAMqC,SAA8B,EAAE;IACtC,MAAMC,QAAQ,CAACC,MAAwBC,SAAmBH,OAAOI,IAAI,CAAC;YAAEF;YAAMC;QAAO;IACrF,6DAA6D;IAC7D,MAAME,kBAAkB,IAA2B,CAAA;YACjDC,SAAS;YACTR;YACAC;YACAQ,SAAS;gBAAEA,SAAS;gBAAMzC,QAAQ;YAAK;YACvCkC;YACAQ,MAAM;YACNC,qBAAqB,EAAE;QACzB,CAAA;IAEA,IAAI,CAAChD,SAAS;QACZwC,MAAM,mBAAmB;QACzB,OAAOI;IACT;IAEA,wEAAwE;IACxE,IAAI,CAACP,OAAO;YACwBH;QAAlCM,MAAM,iBAAiB,CAAC,CAAC,EAAES,QAAOf,eAAAA,MAAMG,KAAK,YAAXH,eAAe,IAAIjB,IAAI,GAAG,8BAA8B,CAAC;QAC3F,OAAO2B;IACT;IACA,IAAI9C,mBAAmBoD,IAAI,CAACb,MAAMN,KAAK,CAAC,GAAGM,MAAMc,WAAW,CAAC,QAAQ;QACnEX,MAAM,iBAAiB,GAAGH,MAAM,8CAA8C,CAAC;IACjF;IACA,IAAI,CAACvD,cAAckB,SAASoD,QAAQ,CAACf,QAAQ;QAC3CG,MAAM,wBAAwB,GAAGH,MAAM,2CAA2C,CAAC;IACrF;IAEA,4CAA4C;IAC5C,IAAIC,QAAQrD,sBAAsBoD,QAAQ;QACxCG,MACE,aACA,GAAGH,MAAM,sEAAsE,CAAC;IAEpF;IAEA,kBAAkB;IAClB,MAAM9B,QAAQvB,iBAAiBgB,SAASkC,MAAMjC,cAAc;IAC5D,MAAMoD,iBAAiBnB,MAAMoB,OAAO,GAAGpB,MAAMoB,OAAO,CAAC,UAAU,GAAG;IAClE,MAAMR,UAAUpD,gCAAgC;QAC9C2C;QACAkB,gBAAgBhD,MAAMiD,OAAO;QAC7BH;IACF;IACA,MAAMI,aAAa7C,yBAAyBsB,MAAMrB,YAAY,EAAE;IAChE,IAAIiC,QAAQA,OAAO,EAAE;QACnB,MAAMY,OAAOjE,oBAAoBqD,QAAQA,OAAO;QAChD,MAAMa,WACJb,QAAQzC,MAAM,KAAK,WAAW,CAAC,wBAAwB,EAAEqD,MAAM,GAAG,CAAC,QAAQ,EAAEA,MAAM;QACrF,IAAI,CAACtB,SAASwB,gBAAgB,CAACR,QAAQ,CAACN,QAAQA,OAAO,GAAG;YACxDN,MACE,uBACA,GAAGH,MAAM,sCAAsC,EAAEsB,SAAS,mCAAmC,CAAC;QAElG,OAAO,IAAIrB,QAAQQ,QAAQA,OAAO,KAAK,MAAM;YAC3CN,MACE,uBACA,CAAC,sDAAsD,EAAEmB,SAAS,CAAC,CAAC;QAExE;IACF,OAAO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package/src/lib/engine/opt-out-intent.js

@@ -43,7 +43,7 @@
  *
  * "No rush", "no problem" and "no worries" are none of these: a "no" only
  * counts when it is the whole answer.
- *==========================================*/ import { stripQuotedHistory } from "@aglyn/aglyn/app-utils/crm-inbound";
+ *==========================================*/ import { stripQuotedHistory } from "@aglyn/aglyn/app-utils/email-text";
 const NONE = {
     optOut: false,
     complaint: false,

package/src/lib/engine/opt-out-intent.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/opt-out-intent.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * A REPLY THAT SAYS STOP (AGL-2979).\n *\n * Every Outreach email tells its reader to reply \"no\" to be left alone, so\n * a reply has to be read for that. Any reply already stops its sequence;\n * reading one as an OPT-OUT also puts the address on the organization's\n * do-not-contact list, so no later sequence reaches it either. Both mistakes\n * cost something: a missed opt-out lets another sequence write to somebody\n * who said no, and a false one silently loses a prospect who said \"no rush\".\n *\n * ## Only the reply's own words\n *\n * A reply quotes the email it answers, and that email's footer says \"Reply\n * 'no'\". So the quoted history is cut first — the CRM capture reader's\n * `stripQuotedHistory` — along with a signature and any footer line a mail\n * client quoted without marking it.\n *\n * ## What counts\n *\n * - A short reply that says nothing but no: \"No.\", \"No thanks\", \"Nope\",\n *   \"Pass\", \"Stop\" — with a greeting and a sign-off allowed around it.\n * - A request anywhere in the reply: unsubscribe, remove me, take me off\n *   the list, stop emailing, don't contact me, opt out, no more emails —\n *   unless it is negated (\"please don't remove me\").\n * - \"Not interested\", unless it defers (\"not interested yet\", \"not\n *   interested right now, try me next quarter\") or asks (\"not interested?\").\n * - A reply that calls the email spam, which is also a COMPLAINT.\n *\n * \"No rush\", \"no problem\" and \"no worries\" are none of these: a \"no\" only\n * counts when it is the whole answer.\n *==========================================*/\n\nimport { stripQuotedHistory } from '@aglyn/aglyn/app-utils/crm-inbound'\n\nexport interface OutreachOptOutIntent {\n  /** The reply asks not to be emailed again. */\n  optOut: boolean\n  /** The reply calls the email spam — an opt-out that also counts against the mailbox. */\n  complaint: boolean\n  /** The words that decided it, for the timeline and the log; `null` when nothing matched. */\n  matched: string | null\n}\n\nconst NONE: OutreachOptOutIntent = { optOut: false, complaint: false, matched: null }\n\n/** A line of the footer every Outreach email carries, however a client re-quoted it. */\nconst FOOTER_LINE =\n  /reply\\s+[\"“”'‘’]?no[\"“”'‘’]?\\s+and\\s+i\\s+won['’]?t\\s+email|(?:business\\s+solicitation|sales\\s+email)\\s+from/i\n\n/**\n * The words a reply adds to its thread: the text above the quoted history,\n * with a signature and any quoted footer line removed.\n */\nexport function outreachFreshReplyText(text: unknown): string {\n  const body = stripQuotedHistory(\n    String(text ?? '')\n      .replace(/\\r\\n?/g, '\\n')\n      .replace(/[\\u00a0\\u202f]/g, ' '),\n  )\n  const lines = body.split('\\n')\n  const signature = lines.findIndex((line) => /^--\\s*$/.test(line))\n  return (signature >= 0 ? lines.slice(0, signature) : lines)\n    .filter((line) => !FOOTER_LINE.test(line))\n    .join('\\n')\n    .trim()\n}\n\n/** Curly quotes straightened, case folded, whitespace settled. */\nfunction fold(text: string): string {\n  return text\n    .replace(/[‘’]/g, \"'\")\n    .replace(/[“”]/g, '\"')\n    .toLowerCase()\n    .replace(/\\s+/g, ' ')\n    .trim()\n}\n\nconst GREETING_LINE = /^(hi|hello|hey|dear|greetings|good (morning|afternoon|evening))\\b[^\\n]{0,40}$/i\nconst GREETING_LEAD = /^(hi|hello|hey|dear|greetings)(\\s+[a-z'’-]+)?\\s*[,!.:–—-]\\s*/i\nconst SIGN_OFF =\n  /^(thanks|thank you|thx|many thanks|cheers|regards|best|best regards|kind regards|warm regards|sincerely|all the best|sent from my\\b.*|get outlook\\b.*)[\\s,.!]*$/i\nconst NAME = \"[A-Z][a-z'’-]+( [A-Z][a-z'’-]+)?\"\n/** Thanks, then a signed name: \"No thanks, Jordan\" or \"No thanks — Jordan\". */\nconst THANKS_THEN_NAME = new RegExp(`\\\\b(thanks|thank you|thx|cheers)[\\\\s,–—-]+${NAME}[.!]?\\\\s*$`, 'i')\nconst NAME_LINE = new RegExp(`^${NAME}[.!]?$`)\n\n/**\n * What is left of a reply once its greeting, its sign-off and a name signed\n * after \"thanks\" are gone. A name is only taken off after a thank-you,\n * because \"No, WordPress.\" is an answer about a platform, not a signature.\n */\nfunction answerOnly(fresh: string): string {\n  const lines = fresh\n    .split('\\n')\n    .map((line) => line.trim())\n    .filter(Boolean)\n  if (lines.length > 1 && GREETING_LINE.test(lines[0])) lines.shift()\n  const signOff = lines.findIndex((line, index) => index > 0 && SIGN_OFF.test(line))\n  const kept = signOff >= 0 ? lines.slice(0, signOff) : lines\n  if (\n    kept.length > 1 &&\n    NAME_LINE.test(kept[kept.length - 1]) &&\n    /\\b(thanks|thank you|thx|cheers)[\\s,.!]*$/i.test(kept[kept.length - 2])\n  ) {\n    kept.pop()\n  }\n  return kept\n    .join(' ')\n    .replace(GREETING_LEAD, '')\n    .replace(THANKS_THEN_NAME, '$1')\n}\n\n/** The only words a reply may hold to be read as a bare \"no\". */\nconst BARE_NO_WORDS = new Set([\n  'no',\n  'nope',\n  'nah',\n  'pass',\n  \"i'll\",\n  'ill',\n  'i',\n  'will',\n  'stop',\n  'unsubscribe',\n  'remove',\n  'me',\n  'us',\n  'please',\n  'thanks',\n  'thank',\n  'you',\n  'thx',\n  'sorry',\n  'but',\n  'not',\n  'for',\n  'interested',\n])\nconst BARE_NO_TRIGGERS = new Set(['no', 'nope', 'nah', 'pass', 'stop', 'unsubscribe', 'remove'])\n\nfunction bareNo(answer: string): string | null {\n  const words = fold(answer)\n    .replace(/[^a-z' ]+/g, ' ')\n    .split(' ')\n    .filter(Boolean)\n  if (!words.length || words.length > 6) return null\n  if (!words.every((word) => BARE_NO_WORDS.has(word))) return null\n  const said = words.join(' ')\n  if (\n    words.some((word) => BARE_NO_TRIGGERS.has(word)) ||\n    /\\bnot interested\\b|\\bnot for (me|us)\\b/.test(said)\n  ) {\n    return said\n  }\n  return null\n}\n\n/** Negations that turn a request around when they come just before it. */\nconst NEGATED = /\\b(don't|dont|do not|didn't|didnt|did not|never|not|no need to|please don't|wouldn't|won't)\\s+(\\w+\\s+){0,2}$/\n\nconst REQUESTS: readonly RegExp[] = [\n  /\\bunsubscrib(e|ed|ing)\\b/,\n  /\\bopt(ed|ing)?[ -]?(me )?out\\b/,\n  /\\bremove (me|us|my (email|e-mail|address|name|details|info))\\b/,\n  /\\bremove\\b[^.!?\\n]{0,30}\\bfrom (your|the|this|all) (list|lists|mailing list|emails?|database|system|sequence)\\b/,\n  /\\btake (me|us|my (email|e-mail|address|name)) off\\b/,\n  /\\btake\\b[^.!?\\n]{0,30}\\boff (your|the|this|all) (list|lists|mailing list|emails?)\\b/,\n  // Aimed at us: \"stop emailing me\", \"stop sending these\", \"stop contacting.\" —\n  // not \"we had to stop sending newsletters ourselves\".\n  /\\b(stop|quit) (emailing|e-mailing|mailing|contacting|messaging|writing|sending|reaching out)(?=\\s*([.!,;]|$)|\\s+(me|us|my|our|this|these|those|them|to (me|us)|emails?|e-mails?|messages?|mail)\\b)/,\n  /\\bplease stop\\b/,\n  /^stop\\b(?! 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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/opt-out-intent.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * A REPLY THAT SAYS STOP (AGL-2979).\n *\n * Every Outreach email tells its reader to reply \"no\" to be left alone, so\n * a reply has to be read for that. Any reply already stops its sequence;\n * reading one as an OPT-OUT also puts the address on the organization's\n * do-not-contact list, so no later sequence reaches it either. Both mistakes\n * cost something: a missed opt-out lets another sequence write to somebody\n * who said no, and a false one silently loses a prospect who said \"no rush\".\n *\n * ## Only the reply's own words\n *\n * A reply quotes the email it answers, and that email's footer says \"Reply\n * 'no'\". So the quoted history is cut first — the CRM capture reader's\n * `stripQuotedHistory` — along with a signature and any footer line a mail\n * client quoted without marking it.\n *\n * ## What counts\n *\n * - A short reply that says nothing but no: \"No.\", \"No thanks\", \"Nope\",\n *   \"Pass\", \"Stop\" — with a greeting and a sign-off allowed around it.\n * - A request anywhere in the reply: unsubscribe, remove me, take me off\n *   the list, stop emailing, don't contact me, opt out, no more emails —\n *   unless it is negated (\"please don't remove me\").\n * - \"Not interested\", unless it defers (\"not interested yet\", \"not\n *   interested right now, try me next quarter\") or asks (\"not interested?\").\n * - A reply that calls the email spam, which is also a COMPLAINT.\n *\n * \"No rush\", \"no problem\" and \"no worries\" are none of these: a \"no\" only\n * counts when it is the whole answer.\n *==========================================*/\n\nimport { stripQuotedHistory } from '@aglyn/aglyn/app-utils/email-text'\n\nexport interface OutreachOptOutIntent {\n  /** The reply asks not to be emailed again. */\n  optOut: boolean\n  /** The reply calls the email spam — an opt-out that also counts against the mailbox. */\n  complaint: boolean\n  /** The words that decided it, for the timeline and the log; `null` when nothing matched. */\n  matched: string | null\n}\n\nconst NONE: OutreachOptOutIntent = { optOut: false, complaint: false, matched: null }\n\n/** A line of the footer every Outreach email carries, however a client re-quoted it. */\nconst FOOTER_LINE =\n  /reply\\s+[\"“”'‘’]?no[\"“”'‘’]?\\s+and\\s+i\\s+won['’]?t\\s+email|(?:business\\s+solicitation|sales\\s+email)\\s+from/i\n\n/**\n * The words a reply adds to its thread: the text above the quoted history,\n * with a signature and any quoted footer line removed.\n */\nexport function outreachFreshReplyText(text: unknown): string {\n  const body = stripQuotedHistory(\n    String(text ?? '')\n      .replace(/\\r\\n?/g, '\\n')\n      .replace(/[\\u00a0\\u202f]/g, ' '),\n  )\n  const lines = body.split('\\n')\n  const signature = lines.findIndex((line) => /^--\\s*$/.test(line))\n  return (signature >= 0 ? lines.slice(0, signature) : lines)\n    .filter((line) => !FOOTER_LINE.test(line))\n    .join('\\n')\n    .trim()\n}\n\n/** Curly quotes straightened, case folded, whitespace settled. */\nfunction fold(text: string): string {\n  return text\n    .replace(/[‘’]/g, \"'\")\n    .replace(/[“”]/g, '\"')\n    .toLowerCase()\n    .replace(/\\s+/g, ' ')\n    .trim()\n}\n\nconst GREETING_LINE = /^(hi|hello|hey|dear|greetings|good (morning|afternoon|evening))\\b[^\\n]{0,40}$/i\nconst GREETING_LEAD = /^(hi|hello|hey|dear|greetings)(\\s+[a-z'’-]+)?\\s*[,!.:–—-]\\s*/i\nconst SIGN_OFF =\n  /^(thanks|thank you|thx|many thanks|cheers|regards|best|best regards|kind regards|warm regards|sincerely|all the best|sent from my\\b.*|get outlook\\b.*)[\\s,.!]*$/i\nconst NAME = \"[A-Z][a-z'’-]+( [A-Z][a-z'’-]+)?\"\n/** Thanks, then a signed name: \"No thanks, Jordan\" or \"No thanks — Jordan\". */\nconst THANKS_THEN_NAME = new RegExp(`\\\\b(thanks|thank you|thx|cheers)[\\\\s,–—-]+${NAME}[.!]?\\\\s*$`, 'i')\nconst NAME_LINE = new RegExp(`^${NAME}[.!]?$`)\n\n/**\n * What is left of a reply once its greeting, its sign-off and a name signed\n * after \"thanks\" are gone. A name is only taken off after a thank-you,\n * because \"No, WordPress.\" is an answer about a platform, not a signature.\n */\nfunction answerOnly(fresh: string): string {\n  const lines = fresh\n    .split('\\n')\n    .map((line) => line.trim())\n    .filter(Boolean)\n  if (lines.length > 1 && GREETING_LINE.test(lines[0])) lines.shift()\n  const signOff = lines.findIndex((line, index) => index > 0 && SIGN_OFF.test(line))\n  const kept = signOff >= 0 ? lines.slice(0, signOff) : lines\n  if (\n    kept.length > 1 &&\n    NAME_LINE.test(kept[kept.length - 1]) &&\n    /\\b(thanks|thank you|thx|cheers)[\\s,.!]*$/i.test(kept[kept.length - 2])\n  ) {\n    kept.pop()\n  }\n  return kept\n    .join(' ')\n    .replace(GREETING_LEAD, '')\n    .replace(THANKS_THEN_NAME, '$1')\n}\n\n/** The only words a reply may hold to be read as a bare \"no\". */\nconst BARE_NO_WORDS = new Set([\n  'no',\n  'nope',\n  'nah',\n  'pass',\n  \"i'll\",\n  'ill',\n  'i',\n  'will',\n  'stop',\n  'unsubscribe',\n  'remove',\n  'me',\n  'us',\n  'please',\n  'thanks',\n  'thank',\n  'you',\n  'thx',\n  'sorry',\n  'but',\n  'not',\n  'for',\n  'interested',\n])\nconst BARE_NO_TRIGGERS = new Set(['no', 'nope', 'nah', 'pass', 'stop', 'unsubscribe', 'remove'])\n\nfunction bareNo(answer: string): string | null {\n  const words = fold(answer)\n    .replace(/[^a-z' ]+/g, ' ')\n    .split(' ')\n    .filter(Boolean)\n  if (!words.length || words.length > 6) return null\n  if (!words.every((word) => BARE_NO_WORDS.has(word))) return null\n  const said = words.join(' ')\n  if (\n    words.some((word) => BARE_NO_TRIGGERS.has(word)) ||\n    /\\bnot interested\\b|\\bnot for (me|us)\\b/.test(said)\n  ) {\n    return said\n  }\n  return null\n}\n\n/** Negations that turn a request around when they come just before it. */\nconst NEGATED = /\\b(don't|dont|do not|didn't|didnt|did not|never|not|no need to|please don't|wouldn't|won't)\\s+(\\w+\\s+){0,2}$/\n\nconst REQUESTS: readonly RegExp[] = [\n  /\\bunsubscrib(e|ed|ing)\\b/,\n  /\\bopt(ed|ing)?[ -]?(me )?out\\b/,\n  /\\bremove (me|us|my (email|e-mail|address|name|details|info))\\b/,\n  /\\bremove\\b[^.!?\\n]{0,30}\\bfrom (your|the|this|all) (list|lists|mailing list|emails?|database|system|sequence)\\b/,\n  /\\btake (me|us|my (email|e-mail|address|name)) off\\b/,\n  /\\btake\\b[^.!?\\n]{0,30}\\boff (your|the|this|all) (list|lists|mailing list|emails?)\\b/,\n  // Aimed at us: \"stop emailing me\", \"stop sending these\", \"stop contacting.\" —\n  // not \"we had to stop sending newsletters ourselves\".\n  /\\b(stop|quit) (emailing|e-mailing|mailing|contacting|messaging|writing|sending|reaching out)(?=\\s*([.!,;]|$)|\\s+(me|us|my|our|this|these|those|them|to (me|us)|emails?|e-mails?|messages?|mail)\\b)/,\n  /\\bplease stop\\b/,\n  /^stop\\b(?! (by|in|over|at|the|thinking|worrying))/,\n  /\\b(do not|don't|dont|never) (email|e-mail|contact|message|write to|reach out to) (me|us)\\b/,\n  /\\bno (more|further) (emails?|e-mails?|messages|mail|contact)\\b/,\n  /\\b(don't|do not) want (to (hear|receive)|any more|these)\\b[^.!?\\n]{0,20}\\b(emails?|messages|from you)\\b/,\n]\n\nconst COMPLAINTS: readonly RegExp[] = [\n  /\\b(this|that|it|you|your emails?|these emails?|this email)\\s*(is|are|'s|'re)\\s+(just\\s+)?spam\\b/,\n  /\\b(stop|quit|don't|do not) spam(ming)?\\b/,\n  /\\bspamming (me|us|my|our)\\b/,\n  /\\b(i|we)('ve| have| just| will| am| are)?\\s*(report(ed|ing)?|mark(ed|ing)?|flag(ged|ging)?)\\b[^.!?\\n]{0,30}\\b(as|for) spam\\b/,\n]\n\n/** Words after \"not interested\" that put it off rather than rule it out. */\nconst DEFERRAL =\n  /^[\\s,]*(yet|right now|for now|now|at the moment|at this (time|moment|point|stage)|today|this (week|month|quarter|year)|until|in the (near )?future|but\\b|however\\b|though\\b)/\n\nfunction notInterested(text: string): string | null {\n  const pattern = /\\bnot (really |at all )?interested\\b/g\n  for (let match = pattern.exec(text); match; match = pattern.exec(text)) {\n    const before = text.slice(0, match.index)\n    const after = text.slice(match.index + match[0].length)\n    const sentenceEnd = after.search(/[.!?\\n]/)\n    const rest = sentenceEnd >= 0 ? after.slice(0, sentenceEnd + 1) : after\n    if (rest.trimEnd().endsWith('?')) continue\n    if (DEFERRAL.test(after)) continue\n    if (/\\b(if|unless|in case|are you|were you|you're|you are)\\s+(\\w+\\s+){0,2}$/.test(before)) continue\n    return match[0]\n  }\n  return null\n}\n\n/**\n * Whether a SUBJECT says nothing but stop — \"Unsubscribe\", \"Remove me\",\n * \"STOP\" — as a message sent from an unsubscribe link, or typed fresh, does.\n * Only a bare answer counts: a subject is a sender's headline, and \"Stop\n * losing leads\" is one.\n */\nexport function detectOutreachOptOutSubject(subject: unknown): OutreachOptOutIntent {\n  const said = bareNo(String(subject ?? ''))\n  return said ? { optOut: true, complaint: false, matched: said } : NONE\n}\n\n/**\n * Whether a reply's text asks to be left alone — see the module note. Pass\n * the reply's text as received; the quoted history is removed here.\n */\nexport function detectOutreachOptOutIntent(text: unknown): OutreachOptOutIntent {\n  const fresh = outreachFreshReplyText(text)\n  if (!fresh) return NONE\n  const folded = fold(fresh)\n  for (const pattern of COMPLAINTS) {\n    const match = pattern.exec(folded)\n    if (match) return { optOut: true, complaint: true, matched: match[0] }\n  }\n  const bare = bareNo(answerOnly(fresh))\n  if (bare) return { optOut: true, complaint: false, matched: bare }\n  for (const pattern of REQUESTS) {\n    const match = pattern.exec(folded)\n    if (match && !NEGATED.test(folded.slice(0, match.index))) {\n      return { optOut: true, complaint: false, matched: match[0] }\n    }\n  }\n  const declined = notInterested(folded)\n  if (declined) return { optOut: true, complaint: false, matched: declined }\n  return 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package/src/lib/engine/sequence-validation.js

@@ -31,7 +31,7 @@
  *==========================================*/ import { CRM_EMAIL_BODY_MAX, CRM_EMAIL_SUBJECT_MAX } from "@aglyn/aglyn/app-utils/crm";
 import { readListUnsubscribeSetting } from "@aglyn/shared-util-email/list-unsubscribe";
 import { CRM_MERGE_FIELDS, crmMergeFieldsIn } from "@aglyn/aglyn/app-utils/crm-email-templates";
-import { crmThreadSubject } from "@aglyn/aglyn/app-utils/crm-inbound";
+import { threadSubject } from "@aglyn/aglyn/app-utils/email-text";
 import { OUTREACH_DEFAULT_ALLOWED_COUNTRIES, OUTREACH_MAX_EMAIL_STEPS, OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS, OUTREACH_MAX_STEPS, OUTREACH_MIN_EMAIL_FOLLOW_UP_BUSINESS_DAYS, OUTREACH_TASK_KINDS } from "../model/outreach.types.js";
 import { outreachBodyLinks } from "./click-tracking.js";
 /** The merge field the rep's signal sentence is written into a step with. */ export const OUTREACH_PERSONAL_LINE_FIELD = 'enrollment.personalLine';
@@ -111,7 +111,7 @@ const isEmailStep = (step)=>(step == null ? void 0 : step.kind) === 'email';
  * reader's, so the two agree on what one looks like.
  */ export function outreachSubjectHasReplyPrefix(subject) {
     const collapsed = asText(subject).replace(/\s+/g, ' ').trim();
-    return collapsed !== '' && crmThreadSubject(collapsed) !== collapsed.slice(0, CRM_EMAIL_SUBJECT_MAX);
+    return collapsed !== '' && threadSubject(collapsed) !== collapsed.slice(0, CRM_EMAIL_SUBJECT_MAX);
 }
 const WEEKDAY_NAMES = [
     'Sunday',

package/src/lib/engine/sequence-validation.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/sequence-validation.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHAT A SEQUENCE MAY BE (AGL-2979).\n *\n * One validator for the three readers that need it: the editor, which shows\n * every issue beside the field it belongs to; the route that saves, which\n * refuses a sequence with an error; and activation, which also refuses while\n * the organization's footer cannot be written. Each issue names its field by\n * a dotted path (`steps.2.subject`) and says what to do in a sentence.\n *\n * ERRORS AND WARNINGS. An error is a sequence the engine cannot send or the\n * rules forbid: a fifth email, a first email with no subject, a `Re:` on a\n * message that answers nothing. A warning is a sequence that sends and\n * probably is not what its author meant — a merge field nobody fills, a\n * first email that never uses the personal line the rep writes at\n * enrollment.\n *==========================================*/\n\nimport { CRM_EMAIL_BODY_MAX, CRM_EMAIL_SUBJECT_MAX } from '@aglyn/aglyn/app-utils/crm'\nimport { readListUnsubscribeSetting } from '@aglyn/shared-util-email/list-unsubscribe'\nimport {\n  CRM_MERGE_FIELDS,\n  type CrmMergeFieldGroup,\n  crmMergeFieldsIn,\n} from '@aglyn/aglyn/app-utils/crm-email-templates'\nimport { crmThreadSubject } from '@aglyn/aglyn/app-utils/crm-inbound'\nimport {\n  OUTREACH_DEFAULT_ALLOWED_COUNTRIES,\n  OUTREACH_MAX_EMAIL_STEPS,\n  OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS,\n  OUTREACH_MAX_STEPS,\n  OUTREACH_MIN_EMAIL_FOLLOW_UP_BUSINESS_DAYS,\n  OUTREACH_TASK_KINDS,\n  type OutreachEmailStep,\n  type OutreachOrgSettings,\n  type OutreachSendWindow,\n  type OutreachSequence,\n  type OutreachSequenceSettings,\n  type OutreachSequenceStep,\n} from '../model/outreach.types'\nimport { outreachBodyLinks } from './click-tracking'\n\n/** The merge field the rep's signal sentence is written into a step with. */\nexport const OUTREACH_PERSONAL_LINE_FIELD = 'enrollment.personalLine'\n\n/** A merge field as the Outreach editor's picker offers it. */\nexport interface OutreachMergeFieldDefinition {\n  key: string\n  label: string\n  group: CrmMergeFieldGroup | 'Enrollment'\n}\n\n/**\n * Every field an Outreach step may use: the CRM's, which the composer fills\n * through the CRM's own resolver, and the enrollment's.\n */\nexport const OUTREACH_MERGE_FIELDS: readonly OutreachMergeFieldDefinition[] = [\n  ...CRM_MERGE_FIELDS,\n  { key: OUTREACH_PERSONAL_LINE_FIELD, label: 'Personal line', group: 'Enrollment' },\n]\n\n/** The longest name a sequence carries. */\nexport const OUTREACH_SEQUENCE_NAME_MAX = 120\n\n/** The longest title a task step carries. */\nexport const OUTREACH_TASK_TITLE_MAX = 200\n\nexport type OutreachValidationSeverity = 'error' | 'warning'\n\nexport type OutreachValidationCode =\n  | 'name_required'\n  | 'name_too_long'\n  | 'mailbox_required'\n  | 'steps_required'\n  | 'too_many_steps'\n  | 'too_many_email_steps'\n  | 'step_id_required'\n  | 'duplicate_step_id'\n  | 'unknown_step_kind'\n  | 'delay_invalid'\n  | 'subject_required'\n  | 'subject_too_long'\n  | 'subject_reply_prefix'\n  | 'body_required'\n  | 'body_and_template'\n  | 'body_too_long'\n  | 'unknown_merge_field'\n  | 'personal_line_unused'\n  | 'task_kind_invalid'\n  | 'task_title_required'\n  | 'task_title_too_long'\n  | 'window_days_invalid'\n  | 'window_hours_invalid'\n  | 'countries_required'\n  | 'country_invalid'\n  | 'legal_name_required'\n  | 'postal_address_required'\n  | 'too_many_links'\n  | 'discount_language'\n  | 'not_plain_text'\n\nexport interface OutreachValidationIssue {\n  /** The field, dotted: `name`, `steps.2.subject`, `settings.window`, `orgSettings.postalAddress`. */\n  path: string\n  code: OutreachValidationCode\n  message: string\n  severity: OutreachValidationSeverity\n}\n\n/** Whether any issue in the list stops a save or an activation. */\nexport function hasOutreachValidationErrors(\n  issues: readonly OutreachValidationIssue[],\n): boolean {\n  return issues.some((issue) => issue.severity === 'error')\n}\n\nconst error = (\n  path: string,\n  code: OutreachValidationCode,\n  message: string,\n): OutreachValidationIssue => ({ path, code, message, severity: 'error' })\n\nconst warning = (\n  path: string,\n  code: OutreachValidationCode,\n  message: string,\n): OutreachValidationIssue => ({ path, code, message, severity: 'warning' })\n\nconst asText = (value: unknown): string => (typeof value === 'string' ? value : '')\n\nconst isEmailStep = (step: OutreachSequenceStep | null | undefined): step is OutreachEmailStep =>\n  step?.kind === 'email'\n\n/**\n * The index of the first email step at or after `fromIndex` — the first\n * email an enrollment that began there sends (AGL-3228) — or `-1` when\n * there is none.\n */\nexport function firstEmailStepIndex(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  fromIndex = 0,\n): number {\n  const list = steps ?? []\n  for (let index = Math.max(0, fromIndex); index < list.length; index += 1) {\n    if (isEmailStep(list[index])) return index\n  }\n  return -1\n}\n\n/**\n * Whether the email at `index` is sent as a reply in the thread an earlier\n * email started: every email after the first unless it says otherwise. The\n * first email starts the thread whatever its `replyInThread` says.\n *\n * `startStepIndex` is where the enrollment began (AGL-3228): the first email\n * it sends from there starts the thread, because the steps before it were\n * sent by hand, if at all, and there is no email of ours to answer.\n */\nexport function isInThreadEmailStep(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  index: number,\n  startStepIndex = 0,\n): boolean {\n  const step = steps?.[index]\n  if (!isEmailStep(step)) return false\n  const first = firstEmailStepIndex(steps, startStepIndex)\n  return index > first && step.replyInThread !== false\n}\n\n/**\n * The subject an email step starts a thread with, before merge fields\n * (AGL-3228). A step written to start a thread carries its own. One written\n * as a reply may start the thread only for an enrollment that began at it,\n * and its subject field is not what its author wrote for it — so it takes\n * the sequence's first email's subject, the one the person already had by\n * hand.\n */\nexport function outreachThreadStartSubject(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  index: number,\n): string {\n  const step = steps?.[index]\n  if (!isEmailStep(step)) return ''\n  if (!isInThreadEmailStep(steps, index)) return asText(step.subject)\n  const first = steps?.[firstEmailStepIndex(steps)]\n  return isEmailStep(first) ? asText(first.subject) : ''\n}\n\n/**\n * Whether a subject opens with a reply or forward prefix — `Re:`, `Fwd:`,\n * `AW:` — which on an email that answers nothing tells the recipient a\n * conversation exists that does not. The prefixes are the CRM thread\n * reader's, so the two agree on what one looks like.\n */\nexport function outreachSubjectHasReplyPrefix(subject: unknown): boolean {\n  const collapsed = asText(subject).replace(/\\s+/g, ' ').trim()\n  return collapsed !== '' && crmThreadSubject(collapsed) !== collapsed.slice(0, CRM_EMAIL_SUBJECT_MAX)\n}\n\nconst WEEKDAY_NAMES = ['Sunday', 'Monday', 'Tuesday', 'Wednesday', 'Thursday', 'Friday', 'Saturday']\n\n/** A sending window's shape: at least one weekday, and an opening before a close. */\nexport function validateOutreachSendWindow(\n  window: OutreachSendWindow | null | undefined,\n  path = 'window',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const days = Array.isArray(window?.days) ? window.days : []\n  const daysValid =\n    days.length > 0 &&\n    days.every((day) => Number.isInteger(day) && day >= 0 && day < WEEKDAY_NAMES.length) &&\n    new Set(days).size === days.length\n  if (!daysValid) {\n    issues.push(\n      error(`${path}.days`, 'window_days_invalid', 'Pick at least one day of the week to send on.'),\n    )\n  }\n  const start = window?.startMinute\n  const end = window?.endMinute\n  const hoursValid =\n    Number.isInteger(start) &&\n    Number.isInteger(end) &&\n    start >= 0 &&\n    end <= 24 * 60 &&\n    start < end\n  if (!hoursValid) {\n    issues.push(\n      error(\n        path,\n        'window_hours_invalid',\n        'The sending hours need a start time before the end time, within one day.',\n      ),\n    )\n  }\n  return issues\n}\n\n/**\n * The allowed countries, as stored or typed, reduced to unique uppercase\n * alpha-2 codes in the order given. Anything that is not two letters is\n * dropped, so a caller that needs to report it checks the raw value.\n */\nexport function normalizeOutreachAllowedCountries(value: unknown): string[] {\n  if (!Array.isArray(value)) return []\n  const codes: string[] = []\n  for (const entry of value) {\n    const code = asText(entry).trim().toUpperCase()\n    if (/^[A-Z]{2}$/.test(code) && !codes.includes(code)) codes.push(code)\n  }\n  return codes\n}\n\n/**\n * A stored settings map with the defaults applied: the United States alone,\n * no customers, the mailbox's own window. A field a writer never set reads\n * as its default rather than as a permission nobody gave.\n */\nexport function readOutreachSequenceSettings(\n  raw: Partial<OutreachSequenceSettings> | Record<string, unknown> | null | undefined,\n): OutreachSequenceSettings {\n  const data = (raw ?? {}) as Record<string, unknown>\n  const countries = normalizeOutreachAllowedCountries(data['allowedCountries'])\n  const window = data['window'] as OutreachSendWindow | null | undefined\n  return {\n    window: window && typeof window === 'object' ? window : null,\n    allowedCountries: Array.isArray(data['allowedCountries'])\n      ? countries\n      : [...OUTREACH_DEFAULT_ALLOWED_COUNTRIES],\n    allowCustomers: data['allowCustomers'] === true,\n    // Absent is off (AGL-3239). Every sequence written before the setting\n    // existed reads as untracked, which is what it was.\n    trackClicks: data['trackClicks'] === true,\n    // Absent is off (AGL-3395): a sequence stays plain text unless it asks\n    // for the HTML part, and every one written before the setting did not.\n    countOpens: data['countOpens'] === true,\n    // Absent is off (AGL-3296): a sequence is one-to-one mail, and every\n    // sequence written before the setting existed reads as headerless.\n    // Read by the shared reader campaigns use too (AGL-3307), with the\n    // sequence's own default.\n    listUnsubscribe: readListUnsubscribeSetting(data['listUnsubscribe'], false),\n  }\n}\n\nexport function validateOutreachSequenceSettings(\n  settings: OutreachSequenceSettings | null | undefined,\n  path = 'settings',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  if (settings?.window) {\n    issues.push(...validateOutreachSendWindow(settings.window, `${path}.window`))\n  }\n  const raw = Array.isArray(settings?.allowedCountries) ? settings.allowedCountries : []\n  if (!raw.length) {\n    issues.push(\n      error(\n        `${path}.allowedCountries`,\n        'countries_required',\n        'Choose at least one country this sequence may send to.',\n      ),\n    )\n  }\n  raw.forEach((entry, index) => {\n    if (!/^[A-Z]{2}$/.test(asText(entry))) {\n      issues.push(\n        error(\n          `${path}.allowedCountries.${index}`,\n          'country_invalid',\n          `\"${asText(entry)}\" isn't a two-letter country code, like US.`,\n        ),\n      )\n    }\n  })\n  return issues\n}\n\nconst KNOWN_MERGE_FIELDS = new Set(OUTREACH_MERGE_FIELDS.map((field) => field.key))\n\nfunction mergeFieldWarnings(text: string, path: string): OutreachValidationIssue[] {\n  return crmMergeFieldsIn(text)\n    .filter((key) => !KNOWN_MERGE_FIELDS.has(key))\n    .map((key) =>\n      warning(\n        path,\n        'unknown_merge_field',\n        `{{${key}}} isn't a merge field, so it will be sent empty.`,\n      ),\n    )\n}\n\nfunction delayIssues(\n  steps: readonly OutreachSequenceStep[],\n  step: OutreachSequenceStep,\n  index: number,\n  path: string,\n): OutreachValidationIssue[] {\n  const delay = step.delayBusinessDays\n  const followsAnEmail = isEmailStep(step) && index > firstEmailStepIndex(steps)\n  const min = followsAnEmail ? OUTREACH_MIN_EMAIL_FOLLOW_UP_BUSINESS_DAYS : 0\n  if (Number.isInteger(delay) && delay >= min && delay <= OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS) {\n    return []\n  }\n  const message =\n    min > 0\n      ? `Wait ${min}–${OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS} business days before this email.`\n      : `Wait 0–${OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS} business days before this step.`\n  return [error(`${path}.delayBusinessDays`, 'delay_invalid', message)]\n}\n\nfunction emailStepIssues(\n  steps: readonly OutreachSequenceStep[],\n  step: OutreachEmailStep,\n  index: number,\n  path: string,\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const first = firstEmailStepIndex(steps) === index\n  const startsThread = !isInThreadEmailStep(steps, index)\n  const subject = asText(step.subject)\n  if (startsThread) {\n    if (!subject.trim()) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_required',\n          first\n            ? 'The first email needs a subject.'\n            : 'An email that starts a new thread needs a subject.',\n        ),\n      )\n    } else if (outreachSubjectHasReplyPrefix(subject)) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_reply_prefix',\n          'Remove the \"Re:\" or \"Fwd:\" — this email starts a conversation, it doesn\\'t answer one.',\n        ),\n      )\n    }\n    if (subject.length > CRM_EMAIL_SUBJECT_MAX) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_too_long',\n          `Keep the subject under ${CRM_EMAIL_SUBJECT_MAX} characters.`,\n        ),\n      )\n    }\n    issues.push(...mergeFieldWarnings(subject, `${path}.subject`))\n  }\n  const body = asText(step.body)\n  const templateId = asText(step.templateId).trim()\n  if (body.trim() && templateId) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_and_template',\n        'Write the email here or pick a template, not both.',\n      ),\n    )\n  } else if (!body.trim() && !templateId) {\n    issues.push(error(`${path}.body`, 'body_required', 'Write the email, or pick a template.'))\n  }\n  if (body.length > CRM_EMAIL_BODY_MAX) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_too_long',\n        `Keep the email under ${CRM_EMAIL_BODY_MAX.toLocaleString('en-US')} characters.`,\n      ),\n    )\n  }\n  if (body.trim()) {\n    issues.push(...mergeFieldWarnings(body, `${path}.body`))\n    if (first && !crmMergeFieldsIn(body).includes(OUTREACH_PERSONAL_LINE_FIELD)) {\n      issues.push(\n        warning(\n          `${path}.body`,\n          'personal_line_unused',\n          `The first email doesn't use {{${OUTREACH_PERSONAL_LINE_FIELD}}}, so the line written for each person won't appear.`,\n        ),\n      )\n    }\n  }\n  return issues\n}\n\n/** The steps of a sequence: their count, their ids, and each one's own fields. */\nexport function validateOutreachSteps(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  path = 'steps',\n): OutreachValidationIssue[] {\n  const list = Array.isArray(steps) ? steps : []\n  const issues: OutreachValidationIssue[] = []\n  if (!list.length) {\n    issues.push(error(path, 'steps_required', 'Add at least one step.'))\n    return issues\n  }\n  if (list.length > OUTREACH_MAX_STEPS) {\n    issues.push(\n      error(path, 'too_many_steps', `A sequence holds at most ${OUTREACH_MAX_STEPS} steps.`),\n    )\n  }\n  const emailCount = list.filter(isEmailStep).length\n  if (emailCount > OUTREACH_MAX_EMAIL_STEPS) {\n    issues.push(\n      error(\n        path,\n        'too_many_email_steps',\n        `A sequence sends at most ${OUTREACH_MAX_EMAIL_STEPS} emails to one person.`,\n      ),\n    )\n  }\n  const seen = new Set<string>()\n  list.forEach((step, index) => {\n    const stepPath = `${path}.${index}`\n    const id = asText(step?.id).trim()\n    if (!id) {\n      issues.push(error(`${stepPath}.id`, 'step_id_required', 'Every step needs an id.'))\n    } else if (seen.has(id)) {\n      issues.push(error(`${stepPath}.id`, 'duplicate_step_id', 'Two steps share an id.'))\n    }\n    seen.add(id)\n    if (isEmailStep(step)) {\n      issues.push(...delayIssues(list, step, index, stepPath))\n      issues.push(...emailStepIssues(list, step, index, stepPath))\n    } else if (step?.kind === 'task') {\n      issues.push(...delayIssues(list, step, index, stepPath))\n      if (!(OUTREACH_TASK_KINDS as readonly string[]).includes(step.taskKind)) {\n        issues.push(\n          error(`${stepPath}.taskKind`, 'task_kind_invalid', 'Pick LinkedIn, Call or To-do.'),\n        )\n      }\n      const title = asText(step.title)\n      if (!title.trim()) {\n        issues.push(error(`${stepPath}.title`, 'task_title_required', 'Give the task a title.'))\n      } else if (title.length > OUTREACH_TASK_TITLE_MAX) {\n        issues.push(\n          error(\n            `${stepPath}.title`,\n            'task_title_too_long',\n            `Keep the title under ${OUTREACH_TASK_TITLE_MAX} characters.`,\n          ),\n        )\n      }\n    } else {\n      issues.push(\n        error(stepPath, 'unknown_step_kind', 'A step is an email or a task.'),\n      )\n    }\n  })\n  return issues\n}\n\n/** Everything a stored sequence has to be before it may be saved. */\nexport function validateOutreachSequence(\n  sequence: Pick<OutreachSequence, 'name' | 'mailboxId' | 'steps' | 'settings'> | null | undefined,\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const name = asText(sequence?.name)\n  if (!name.trim()) {\n    issues.push(error('name', 'name_required', 'Name the sequence.'))\n  } else if (name.length > OUTREACH_SEQUENCE_NAME_MAX) {\n    issues.push(\n      error('name', 'name_too_long', `Keep the name under ${OUTREACH_SEQUENCE_NAME_MAX} characters.`),\n    )\n  }\n  const steps = sequence?.steps ?? []\n  if (steps.some(isEmailStep) && !asText(sequence?.mailboxId).trim()) {\n    issues.push(\n      error('mailboxId', 'mailbox_required', 'Choose the mailbox this sequence sends from.'),\n    )\n  }\n  issues.push(...validateOutreachSteps(steps))\n  issues.push(...validateOutreachSequenceSettings(sequence?.settings))\n  return issues\n}\n\n/*==========================================\n * A CURATED STEP (AGL-3324).\n *\n * One person's own copy of a step is held to everything a step is held to —\n * a subject where the email starts a thread, a body, the lengths, the merge\n * fields — and to the outbound playbook's rules the sequence editor trusts\n * its author with but an AI draft cannot be trusted with: one link at most,\n * list price only, plain text. Each is an ERROR: a draft that breaks one is\n * refused rather than stored, whoever wrote it.\n *==========================================*/\n\n/**\n * Words the playbook keeps out of every message: a discount, a coupon, a\n * cohort, a slot count, a deadline. Matched on word boundaries, so \"count\"\n * and \"expired domain\" pass and \"coupon\" and \"20% off\" do not.\n */\nconst DISCOUNT_LANGUAGE =\n  /\\b(discounts?|discounted|coupons?|promo(?:tional)?\\s+codes?|promo\\b|vouchers?|\\d+\\s*%\\s*off|percent\\s+off|money\\s+off|special\\s+offer|limited[-\\s]time|expires?\\s+(?:on|at|in|soon|today|tomorrow)|deadline|(?:only|last|first)\\s+\\d+\\s+(?:spots?|slots?|seats?|places?)|cohorts?)\\b/i\n\n/** Markup a plain-text email would show as typed: bold stars, a markdown link, a heading line. */\nconst MARKDOWN = /\\*\\*[^*\\n]+\\*\\*|\\[[^\\]\\n]+\\]\\([^)\\s]+\\)|^#{1,6}\\s|<\\/?[a-z][^>]*>/im\n\nexport interface OutreachCuratedStepInput {\n  /** The subject, when the copy carries one. Read only where the email starts a thread. */\n  subject?: string | null\n  body?: string | null\n  /** Whether the email this copy is for starts a thread — `!isInThreadEmailStep`. */\n  startsThread: boolean\n}\n\n/** Everything one person's copy of a step has to be before it may be stored — see the section note. */\nexport function validateOutreachCuratedStep(\n  input: OutreachCuratedStepInput,\n  path = 'override',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const subject = asText(input.subject)\n  if (input.startsThread && input.subject !== undefined && input.subject !== null) {\n    if (!subject.trim()) {\n      issues.push(error(`${path}.subject`, 'subject_required', 'This email starts a thread, so it needs a subject.'))\n    } else if (outreachSubjectHasReplyPrefix(subject)) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_reply_prefix',\n          'Remove the \"Re:\" or \"Fwd:\" — this email starts a conversation, it doesn\\'t answer one.',\n        ),\n      )\n    }\n    if (subject.length > CRM_EMAIL_SUBJECT_MAX) {\n      issues.push(\n        error(`${path}.subject`, 'subject_too_long', `Keep the subject under ${CRM_EMAIL_SUBJECT_MAX} characters.`),\n      )\n    }\n    if (DISCOUNT_LANGUAGE.test(subject)) {\n      issues.push(\n        error(`${path}.subject`, 'discount_language', 'The subject offers a discount or a deadline. List price only.'),\n      )\n    }\n    issues.push(...mergeFieldWarnings(subject, `${path}.subject`))\n  }\n  const body = asText(input.body)\n  if (!body.trim()) {\n    issues.push(error(`${path}.body`, 'body_required', 'Write the email.'))\n    return issues\n  }\n  if (body.length > CRM_EMAIL_BODY_MAX) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_too_long',\n        `Keep the email under ${CRM_EMAIL_BODY_MAX.toLocaleString('en-US')} characters.`,\n      ),\n    )\n  }\n  const links = outreachBodyLinks(body)\n  if (links.length > 1) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'too_many_links',\n        `This email carries ${links.length} links. A sequence email carries one at most.`,\n      ),\n    )\n  }\n  if (DISCOUNT_LANGUAGE.test(body)) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'discount_language',\n        'This email offers a discount, a coupon, a cohort, a slot count or a deadline. List price only.',\n      ),\n    )\n  }\n  if (MARKDOWN.test(body)) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'not_plain_text',\n        'This email carries markup — bold stars, a markdown link or a heading — which a plain-text email shows as typed.',\n      ),\n    )\n  }\n  issues.push(...mergeFieldWarnings(body, `${path}.body`))\n  return issues\n}\n\n/**\n * The organization's footer fields: a legal name and a postal address, the\n * two things the law requires every commercial email to carry.\n */\nexport function validateOutreachOrgSettings(\n  settings: Pick<OutreachOrgSettings, 'legalName' | 'postalAddress'> | null | undefined,\n  path = 'orgSettings',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  if (!asText(settings?.legalName).trim()) {\n    issues.push(\n      error(\n        `${path}.legalName`,\n        'legal_name_required',\n        \"Add your organization's legal name in Sequences settings. It goes in every email's footer.\",\n      ),\n    )\n  }\n  if (!asText(settings?.postalAddress).trim()) {\n    issues.push(\n      error(\n        `${path}.postalAddress`,\n        'postal_address_required',\n        \"Add your organization's postal address in Sequences settings. The law requires one in every sales email.\",\n      ),\n    )\n  }\n  return issues\n}\n\n/**\n * What activating a sequence refuses on: every issue saving refuses on, and\n * an organization whose footer cannot be written yet.\n */\nexport function validateOutreachSequenceActivation(\n  sequence: Pick<OutreachSequence, 'name' | 'mailboxId' | 'steps' | 'settings'> | null | undefined,\n  orgSettings: Pick<OutreachOrgSettings, 'legalName' | 'postalAddress'> | null | undefined,\n): OutreachValidationIssue[] {\n  return [...validateOutreachSequence(sequence), 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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/sequence-validation.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHAT A SEQUENCE MAY BE (AGL-2979).\n *\n * One validator for the three readers that need it: the editor, which shows\n * every issue beside the field it belongs to; the route that saves, which\n * refuses a sequence with an error; and activation, which also refuses while\n * the organization's footer cannot be written. Each issue names its field by\n * a dotted path (`steps.2.subject`) and says what to do in a sentence.\n *\n * ERRORS AND WARNINGS. An error is a sequence the engine cannot send or the\n * rules forbid: a fifth email, a first email with no subject, a `Re:` on a\n * message that answers nothing. A warning is a sequence that sends and\n * probably is not what its author meant — a merge field nobody fills, a\n * first email that never uses the personal line the rep writes at\n * enrollment.\n *==========================================*/\n\nimport { CRM_EMAIL_BODY_MAX, CRM_EMAIL_SUBJECT_MAX } from '@aglyn/aglyn/app-utils/crm'\nimport { readListUnsubscribeSetting } from '@aglyn/shared-util-email/list-unsubscribe'\nimport {\n  CRM_MERGE_FIELDS,\n  type CrmMergeFieldGroup,\n  crmMergeFieldsIn,\n} from '@aglyn/aglyn/app-utils/crm-email-templates'\nimport { threadSubject } from '@aglyn/aglyn/app-utils/email-text'\nimport {\n  OUTREACH_DEFAULT_ALLOWED_COUNTRIES,\n  OUTREACH_MAX_EMAIL_STEPS,\n  OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS,\n  OUTREACH_MAX_STEPS,\n  OUTREACH_MIN_EMAIL_FOLLOW_UP_BUSINESS_DAYS,\n  OUTREACH_TASK_KINDS,\n  type OutreachEmailStep,\n  type OutreachOrgSettings,\n  type OutreachSendWindow,\n  type OutreachSequence,\n  type OutreachSequenceSettings,\n  type OutreachSequenceStep,\n} from '../model/outreach.types'\nimport { outreachBodyLinks } from './click-tracking'\n\n/** The merge field the rep's signal sentence is written into a step with. */\nexport const OUTREACH_PERSONAL_LINE_FIELD = 'enrollment.personalLine'\n\n/** A merge field as the Outreach editor's picker offers it. */\nexport interface OutreachMergeFieldDefinition {\n  key: string\n  label: string\n  group: CrmMergeFieldGroup | 'Enrollment'\n}\n\n/**\n * Every field an Outreach step may use: the CRM's, which the composer fills\n * through the CRM's own resolver, and the enrollment's.\n */\nexport const OUTREACH_MERGE_FIELDS: readonly OutreachMergeFieldDefinition[] = [\n  ...CRM_MERGE_FIELDS,\n  { key: OUTREACH_PERSONAL_LINE_FIELD, label: 'Personal line', group: 'Enrollment' },\n]\n\n/** The longest name a sequence carries. */\nexport const OUTREACH_SEQUENCE_NAME_MAX = 120\n\n/** The longest title a task step carries. */\nexport const OUTREACH_TASK_TITLE_MAX = 200\n\nexport type OutreachValidationSeverity = 'error' | 'warning'\n\nexport type OutreachValidationCode =\n  | 'name_required'\n  | 'name_too_long'\n  | 'mailbox_required'\n  | 'steps_required'\n  | 'too_many_steps'\n  | 'too_many_email_steps'\n  | 'step_id_required'\n  | 'duplicate_step_id'\n  | 'unknown_step_kind'\n  | 'delay_invalid'\n  | 'subject_required'\n  | 'subject_too_long'\n  | 'subject_reply_prefix'\n  | 'body_required'\n  | 'body_and_template'\n  | 'body_too_long'\n  | 'unknown_merge_field'\n  | 'personal_line_unused'\n  | 'task_kind_invalid'\n  | 'task_title_required'\n  | 'task_title_too_long'\n  | 'window_days_invalid'\n  | 'window_hours_invalid'\n  | 'countries_required'\n  | 'country_invalid'\n  | 'legal_name_required'\n  | 'postal_address_required'\n  | 'too_many_links'\n  | 'discount_language'\n  | 'not_plain_text'\n\nexport interface OutreachValidationIssue {\n  /** The field, dotted: `name`, `steps.2.subject`, `settings.window`, `orgSettings.postalAddress`. */\n  path: string\n  code: OutreachValidationCode\n  message: string\n  severity: OutreachValidationSeverity\n}\n\n/** Whether any issue in the list stops a save or an activation. */\nexport function hasOutreachValidationErrors(\n  issues: readonly OutreachValidationIssue[],\n): boolean {\n  return issues.some((issue) => issue.severity === 'error')\n}\n\nconst error = (\n  path: string,\n  code: OutreachValidationCode,\n  message: string,\n): OutreachValidationIssue => ({ path, code, message, severity: 'error' })\n\nconst warning = (\n  path: string,\n  code: OutreachValidationCode,\n  message: string,\n): OutreachValidationIssue => ({ path, code, message, severity: 'warning' })\n\nconst asText = (value: unknown): string => (typeof value === 'string' ? value : '')\n\nconst isEmailStep = (step: OutreachSequenceStep | null | undefined): step is OutreachEmailStep =>\n  step?.kind === 'email'\n\n/**\n * The index of the first email step at or after `fromIndex` — the first\n * email an enrollment that began there sends (AGL-3228) — or `-1` when\n * there is none.\n */\nexport function firstEmailStepIndex(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  fromIndex = 0,\n): number {\n  const list = steps ?? []\n  for (let index = Math.max(0, fromIndex); index < list.length; index += 1) {\n    if (isEmailStep(list[index])) return index\n  }\n  return -1\n}\n\n/**\n * Whether the email at `index` is sent as a reply in the thread an earlier\n * email started: every email after the first unless it says otherwise. The\n * first email starts the thread whatever its `replyInThread` says.\n *\n * `startStepIndex` is where the enrollment began (AGL-3228): the first email\n * it sends from there starts the thread, because the steps before it were\n * sent by hand, if at all, and there is no email of ours to answer.\n */\nexport function isInThreadEmailStep(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  index: number,\n  startStepIndex = 0,\n): boolean {\n  const step = steps?.[index]\n  if (!isEmailStep(step)) return false\n  const first = firstEmailStepIndex(steps, startStepIndex)\n  return index > first && step.replyInThread !== false\n}\n\n/**\n * The subject an email step starts a thread with, before merge fields\n * (AGL-3228). A step written to start a thread carries its own. One written\n * as a reply may start the thread only for an enrollment that began at it,\n * and its subject field is not what its author wrote for it — so it takes\n * the sequence's first email's subject, the one the person already had by\n * hand.\n */\nexport function outreachThreadStartSubject(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  index: number,\n): string {\n  const step = steps?.[index]\n  if (!isEmailStep(step)) return ''\n  if (!isInThreadEmailStep(steps, index)) return asText(step.subject)\n  const first = steps?.[firstEmailStepIndex(steps)]\n  return isEmailStep(first) ? asText(first.subject) : ''\n}\n\n/**\n * Whether a subject opens with a reply or forward prefix — `Re:`, `Fwd:`,\n * `AW:` — which on an email that answers nothing tells the recipient a\n * conversation exists that does not. The prefixes are the CRM thread\n * reader's, so the two agree on what one looks like.\n */\nexport function outreachSubjectHasReplyPrefix(subject: unknown): boolean {\n  const collapsed = asText(subject).replace(/\\s+/g, ' ').trim()\n  return collapsed !== '' && threadSubject(collapsed) !== collapsed.slice(0, CRM_EMAIL_SUBJECT_MAX)\n}\n\nconst WEEKDAY_NAMES = ['Sunday', 'Monday', 'Tuesday', 'Wednesday', 'Thursday', 'Friday', 'Saturday']\n\n/** A sending window's shape: at least one weekday, and an opening before a close. */\nexport function validateOutreachSendWindow(\n  window: OutreachSendWindow | null | undefined,\n  path = 'window',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const days = Array.isArray(window?.days) ? window.days : []\n  const daysValid =\n    days.length > 0 &&\n    days.every((day) => Number.isInteger(day) && day >= 0 && day < WEEKDAY_NAMES.length) &&\n    new Set(days).size === days.length\n  if (!daysValid) {\n    issues.push(\n      error(`${path}.days`, 'window_days_invalid', 'Pick at least one day of the week to send on.'),\n    )\n  }\n  const start = window?.startMinute\n  const end = window?.endMinute\n  const hoursValid =\n    Number.isInteger(start) &&\n    Number.isInteger(end) &&\n    start >= 0 &&\n    end <= 24 * 60 &&\n    start < end\n  if (!hoursValid) {\n    issues.push(\n      error(\n        path,\n        'window_hours_invalid',\n        'The sending hours need a start time before the end time, within one day.',\n      ),\n    )\n  }\n  return issues\n}\n\n/**\n * The allowed countries, as stored or typed, reduced to unique uppercase\n * alpha-2 codes in the order given. Anything that is not two letters is\n * dropped, so a caller that needs to report it checks the raw value.\n */\nexport function normalizeOutreachAllowedCountries(value: unknown): string[] {\n  if (!Array.isArray(value)) return []\n  const codes: string[] = []\n  for (const entry of value) {\n    const code = asText(entry).trim().toUpperCase()\n    if (/^[A-Z]{2}$/.test(code) && !codes.includes(code)) codes.push(code)\n  }\n  return codes\n}\n\n/**\n * A stored settings map with the defaults applied: the United States alone,\n * no customers, the mailbox's own window. A field a writer never set reads\n * as its default rather than as a permission nobody gave.\n */\nexport function readOutreachSequenceSettings(\n  raw: Partial<OutreachSequenceSettings> | Record<string, unknown> | null | undefined,\n): OutreachSequenceSettings {\n  const data = (raw ?? {}) as Record<string, unknown>\n  const countries = normalizeOutreachAllowedCountries(data['allowedCountries'])\n  const window = data['window'] as OutreachSendWindow | null | undefined\n  return {\n    window: window && typeof window === 'object' ? window : null,\n    allowedCountries: Array.isArray(data['allowedCountries'])\n      ? countries\n      : [...OUTREACH_DEFAULT_ALLOWED_COUNTRIES],\n    allowCustomers: data['allowCustomers'] === true,\n    // Absent is off (AGL-3239). Every sequence written before the setting\n    // existed reads as untracked, which is what it was.\n    trackClicks: data['trackClicks'] === true,\n    // Absent is off (AGL-3395): a sequence stays plain text unless it asks\n    // for the HTML part, and every one written before the setting did not.\n    countOpens: data['countOpens'] === true,\n    // Absent is off (AGL-3296): a sequence is one-to-one mail, and every\n    // sequence written before the setting existed reads as headerless.\n    // Read by the shared reader campaigns use too (AGL-3307), with the\n    // sequence's own default.\n    listUnsubscribe: readListUnsubscribeSetting(data['listUnsubscribe'], false),\n  }\n}\n\nexport function validateOutreachSequenceSettings(\n  settings: OutreachSequenceSettings | null | undefined,\n  path = 'settings',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  if (settings?.window) {\n    issues.push(...validateOutreachSendWindow(settings.window, `${path}.window`))\n  }\n  const raw = Array.isArray(settings?.allowedCountries) ? settings.allowedCountries : []\n  if (!raw.length) {\n    issues.push(\n      error(\n        `${path}.allowedCountries`,\n        'countries_required',\n        'Choose at least one country this sequence may send to.',\n      ),\n    )\n  }\n  raw.forEach((entry, index) => {\n    if (!/^[A-Z]{2}$/.test(asText(entry))) {\n      issues.push(\n        error(\n          `${path}.allowedCountries.${index}`,\n          'country_invalid',\n          `\"${asText(entry)}\" isn't a two-letter country code, like US.`,\n        ),\n      )\n    }\n  })\n  return issues\n}\n\nconst KNOWN_MERGE_FIELDS = new Set(OUTREACH_MERGE_FIELDS.map((field) => field.key))\n\nfunction mergeFieldWarnings(text: string, path: string): OutreachValidationIssue[] {\n  return crmMergeFieldsIn(text)\n    .filter((key) => !KNOWN_MERGE_FIELDS.has(key))\n    .map((key) =>\n      warning(\n        path,\n        'unknown_merge_field',\n        `{{${key}}} isn't a merge field, so it will be sent empty.`,\n      ),\n    )\n}\n\nfunction delayIssues(\n  steps: readonly OutreachSequenceStep[],\n  step: OutreachSequenceStep,\n  index: number,\n  path: string,\n): OutreachValidationIssue[] {\n  const delay = step.delayBusinessDays\n  const followsAnEmail = isEmailStep(step) && index > firstEmailStepIndex(steps)\n  const min = followsAnEmail ? OUTREACH_MIN_EMAIL_FOLLOW_UP_BUSINESS_DAYS : 0\n  if (Number.isInteger(delay) && delay >= min && delay <= OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS) {\n    return []\n  }\n  const message =\n    min > 0\n      ? `Wait ${min}–${OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS} business days before this email.`\n      : `Wait 0–${OUTREACH_MAX_STEP_DELAY_BUSINESS_DAYS} business days before this step.`\n  return [error(`${path}.delayBusinessDays`, 'delay_invalid', message)]\n}\n\nfunction emailStepIssues(\n  steps: readonly OutreachSequenceStep[],\n  step: OutreachEmailStep,\n  index: number,\n  path: string,\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const first = firstEmailStepIndex(steps) === index\n  const startsThread = !isInThreadEmailStep(steps, index)\n  const subject = asText(step.subject)\n  if (startsThread) {\n    if (!subject.trim()) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_required',\n          first\n            ? 'The first email needs a subject.'\n            : 'An email that starts a new thread needs a subject.',\n        ),\n      )\n    } else if (outreachSubjectHasReplyPrefix(subject)) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_reply_prefix',\n          'Remove the \"Re:\" or \"Fwd:\" — this email starts a conversation, it doesn\\'t answer one.',\n        ),\n      )\n    }\n    if (subject.length > CRM_EMAIL_SUBJECT_MAX) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_too_long',\n          `Keep the subject under ${CRM_EMAIL_SUBJECT_MAX} characters.`,\n        ),\n      )\n    }\n    issues.push(...mergeFieldWarnings(subject, `${path}.subject`))\n  }\n  const body = asText(step.body)\n  const templateId = asText(step.templateId).trim()\n  if (body.trim() && templateId) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_and_template',\n        'Write the email here or pick a template, not both.',\n      ),\n    )\n  } else if (!body.trim() && !templateId) {\n    issues.push(error(`${path}.body`, 'body_required', 'Write the email, or pick a template.'))\n  }\n  if (body.length > CRM_EMAIL_BODY_MAX) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_too_long',\n        `Keep the email under ${CRM_EMAIL_BODY_MAX.toLocaleString('en-US')} characters.`,\n      ),\n    )\n  }\n  if (body.trim()) {\n    issues.push(...mergeFieldWarnings(body, `${path}.body`))\n    if (first && !crmMergeFieldsIn(body).includes(OUTREACH_PERSONAL_LINE_FIELD)) {\n      issues.push(\n        warning(\n          `${path}.body`,\n          'personal_line_unused',\n          `The first email doesn't use {{${OUTREACH_PERSONAL_LINE_FIELD}}}, so the line written for each person won't appear.`,\n        ),\n      )\n    }\n  }\n  return issues\n}\n\n/** The steps of a sequence: their count, their ids, and each one's own fields. */\nexport function validateOutreachSteps(\n  steps: readonly OutreachSequenceStep[] | null | undefined,\n  path = 'steps',\n): OutreachValidationIssue[] {\n  const list = Array.isArray(steps) ? steps : []\n  const issues: OutreachValidationIssue[] = []\n  if (!list.length) {\n    issues.push(error(path, 'steps_required', 'Add at least one step.'))\n    return issues\n  }\n  if (list.length > OUTREACH_MAX_STEPS) {\n    issues.push(\n      error(path, 'too_many_steps', `A sequence holds at most ${OUTREACH_MAX_STEPS} steps.`),\n    )\n  }\n  const emailCount = list.filter(isEmailStep).length\n  if (emailCount > OUTREACH_MAX_EMAIL_STEPS) {\n    issues.push(\n      error(\n        path,\n        'too_many_email_steps',\n        `A sequence sends at most ${OUTREACH_MAX_EMAIL_STEPS} emails to one person.`,\n      ),\n    )\n  }\n  const seen = new Set<string>()\n  list.forEach((step, index) => {\n    const stepPath = `${path}.${index}`\n    const id = asText(step?.id).trim()\n    if (!id) {\n      issues.push(error(`${stepPath}.id`, 'step_id_required', 'Every step needs an id.'))\n    } else if (seen.has(id)) {\n      issues.push(error(`${stepPath}.id`, 'duplicate_step_id', 'Two steps share an id.'))\n    }\n    seen.add(id)\n    if (isEmailStep(step)) {\n      issues.push(...delayIssues(list, step, index, stepPath))\n      issues.push(...emailStepIssues(list, step, index, stepPath))\n    } else if (step?.kind === 'task') {\n      issues.push(...delayIssues(list, step, index, stepPath))\n      if (!(OUTREACH_TASK_KINDS as readonly string[]).includes(step.taskKind)) {\n        issues.push(\n          error(`${stepPath}.taskKind`, 'task_kind_invalid', 'Pick LinkedIn, Call or To-do.'),\n        )\n      }\n      const title = asText(step.title)\n      if (!title.trim()) {\n        issues.push(error(`${stepPath}.title`, 'task_title_required', 'Give the task a title.'))\n      } else if (title.length > OUTREACH_TASK_TITLE_MAX) {\n        issues.push(\n          error(\n            `${stepPath}.title`,\n            'task_title_too_long',\n            `Keep the title under ${OUTREACH_TASK_TITLE_MAX} characters.`,\n          ),\n        )\n      }\n    } else {\n      issues.push(\n        error(stepPath, 'unknown_step_kind', 'A step is an email or a task.'),\n      )\n    }\n  })\n  return issues\n}\n\n/** Everything a stored sequence has to be before it may be saved. */\nexport function validateOutreachSequence(\n  sequence: Pick<OutreachSequence, 'name' | 'mailboxId' | 'steps' | 'settings'> | null | undefined,\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const name = asText(sequence?.name)\n  if (!name.trim()) {\n    issues.push(error('name', 'name_required', 'Name the sequence.'))\n  } else if (name.length > OUTREACH_SEQUENCE_NAME_MAX) {\n    issues.push(\n      error('name', 'name_too_long', `Keep the name under ${OUTREACH_SEQUENCE_NAME_MAX} characters.`),\n    )\n  }\n  const steps = sequence?.steps ?? []\n  if (steps.some(isEmailStep) && !asText(sequence?.mailboxId).trim()) {\n    issues.push(\n      error('mailboxId', 'mailbox_required', 'Choose the mailbox this sequence sends from.'),\n    )\n  }\n  issues.push(...validateOutreachSteps(steps))\n  issues.push(...validateOutreachSequenceSettings(sequence?.settings))\n  return issues\n}\n\n/*==========================================\n * A CURATED STEP (AGL-3324).\n *\n * One person's own copy of a step is held to everything a step is held to —\n * a subject where the email starts a thread, a body, the lengths, the merge\n * fields — and to the outbound playbook's rules the sequence editor trusts\n * its author with but an AI draft cannot be trusted with: one link at most,\n * list price only, plain text. Each is an ERROR: a draft that breaks one is\n * refused rather than stored, whoever wrote it.\n *==========================================*/\n\n/**\n * Words the playbook keeps out of every message: a discount, a coupon, a\n * cohort, a slot count, a deadline. Matched on word boundaries, so \"count\"\n * and \"expired domain\" pass and \"coupon\" and \"20% off\" do not.\n */\nconst DISCOUNT_LANGUAGE =\n  /\\b(discounts?|discounted|coupons?|promo(?:tional)?\\s+codes?|promo\\b|vouchers?|\\d+\\s*%\\s*off|percent\\s+off|money\\s+off|special\\s+offer|limited[-\\s]time|expires?\\s+(?:on|at|in|soon|today|tomorrow)|deadline|(?:only|last|first)\\s+\\d+\\s+(?:spots?|slots?|seats?|places?)|cohorts?)\\b/i\n\n/** Markup a plain-text email would show as typed: bold stars, a markdown link, a heading line. */\nconst MARKDOWN = /\\*\\*[^*\\n]+\\*\\*|\\[[^\\]\\n]+\\]\\([^)\\s]+\\)|^#{1,6}\\s|<\\/?[a-z][^>]*>/im\n\nexport interface OutreachCuratedStepInput {\n  /** The subject, when the copy carries one. Read only where the email starts a thread. */\n  subject?: string | null\n  body?: string | null\n  /** Whether the email this copy is for starts a thread — `!isInThreadEmailStep`. */\n  startsThread: boolean\n}\n\n/** Everything one person's copy of a step has to be before it may be stored — see the section note. */\nexport function validateOutreachCuratedStep(\n  input: OutreachCuratedStepInput,\n  path = 'override',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  const subject = asText(input.subject)\n  if (input.startsThread && input.subject !== undefined && input.subject !== null) {\n    if (!subject.trim()) {\n      issues.push(error(`${path}.subject`, 'subject_required', 'This email starts a thread, so it needs a subject.'))\n    } else if (outreachSubjectHasReplyPrefix(subject)) {\n      issues.push(\n        error(\n          `${path}.subject`,\n          'subject_reply_prefix',\n          'Remove the \"Re:\" or \"Fwd:\" — this email starts a conversation, it doesn\\'t answer one.',\n        ),\n      )\n    }\n    if (subject.length > CRM_EMAIL_SUBJECT_MAX) {\n      issues.push(\n        error(`${path}.subject`, 'subject_too_long', `Keep the subject under ${CRM_EMAIL_SUBJECT_MAX} characters.`),\n      )\n    }\n    if (DISCOUNT_LANGUAGE.test(subject)) {\n      issues.push(\n        error(`${path}.subject`, 'discount_language', 'The subject offers a discount or a deadline. List price only.'),\n      )\n    }\n    issues.push(...mergeFieldWarnings(subject, `${path}.subject`))\n  }\n  const body = asText(input.body)\n  if (!body.trim()) {\n    issues.push(error(`${path}.body`, 'body_required', 'Write the email.'))\n    return issues\n  }\n  if (body.length > CRM_EMAIL_BODY_MAX) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'body_too_long',\n        `Keep the email under ${CRM_EMAIL_BODY_MAX.toLocaleString('en-US')} characters.`,\n      ),\n    )\n  }\n  const links = outreachBodyLinks(body)\n  if (links.length > 1) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'too_many_links',\n        `This email carries ${links.length} links. A sequence email carries one at most.`,\n      ),\n    )\n  }\n  if (DISCOUNT_LANGUAGE.test(body)) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'discount_language',\n        'This email offers a discount, a coupon, a cohort, a slot count or a deadline. List price only.',\n      ),\n    )\n  }\n  if (MARKDOWN.test(body)) {\n    issues.push(\n      error(\n        `${path}.body`,\n        'not_plain_text',\n        'This email carries markup — bold stars, a markdown link or a heading — which a plain-text email shows as typed.',\n      ),\n    )\n  }\n  issues.push(...mergeFieldWarnings(body, `${path}.body`))\n  return issues\n}\n\n/**\n * The organization's footer fields: a legal name and a postal address, the\n * two things the law requires every commercial email to carry.\n */\nexport function validateOutreachOrgSettings(\n  settings: Pick<OutreachOrgSettings, 'legalName' | 'postalAddress'> | null | undefined,\n  path = 'orgSettings',\n): OutreachValidationIssue[] {\n  const issues: OutreachValidationIssue[] = []\n  if (!asText(settings?.legalName).trim()) {\n    issues.push(\n      error(\n        `${path}.legalName`,\n        'legal_name_required',\n        \"Add your organization's legal name in Sequences settings. It goes in every email's footer.\",\n      ),\n    )\n  }\n  if (!asText(settings?.postalAddress).trim()) {\n    issues.push(\n      error(\n        `${path}.postalAddress`,\n        'postal_address_required',\n        \"Add your organization's postal address in Sequences settings. The law requires one in every sales email.\",\n      ),\n    )\n  }\n  return issues\n}\n\n/**\n * What activating a sequence refuses on: every issue saving refuses on, and\n * an organization whose footer cannot be written yet.\n */\nexport function validateOutreachSequenceActivation(\n  sequence: Pick<OutreachSequence, 'name' | 'mailboxId' | 'steps' | 'settings'> | null | undefined,\n  orgSettings: Pick<OutreachOrgSettings, 'legalName' | 'postalAddress'> | null | undefined,\n): OutreachValidationIssue[] {\n  return [...validateOutreachSequence(sequence), 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package/src/lib/engine/thread-classification.js

@@ -46,7 +46,7 @@ import { _ as _extends } from "@swc/helpers/_/_extends";
  * bounces that report this recipient are counted either way, because mailbox
  * health counts every one.
  *==========================================*/ import { normalizeContactEmail } from "@aglyn/aglyn/app-utils/contacts";
-import { crmThreadSubject, emailAddressOf, htmlToPlainText } from "@aglyn/aglyn/app-utils/crm-inbound";
+import { emailAddressOf, htmlToPlainText, threadSubject } from "@aglyn/aglyn/app-utils/email-text";
 import { readOutreachDeliveryReport, isMailerDaemonMessage } from "./delivery-status.js";
 import { detectOutreachOptOutIntent, detectOutreachOptOutSubject } from "./opt-out-intent.js";
 import { outreachHeader } from "./thread-message.js";
@@ -161,8 +161,8 @@ function readableText(message) {
     // A subject is read only on a message that starts fresh — no `Re:`, and
     // not the thread's own — and only when it says nothing but stop.
     const subject = String((_message_subject = message.subject) != null ? _message_subject : '').replace(/\s+/g, ' ').trim();
-    const fresh = crmThreadSubject(subject) === subject;
-    if (subject && fresh && subject !== crmThreadSubject(context.threadSubject)) {
+    const fresh = threadSubject(subject) === subject;
+    if (subject && fresh && subject !== threadSubject(context.threadSubject)) {
         const subjectIntent = detectOutreachOptOutSubject(subject);
         if (subjectIntent.optOut) {
             return _extends({}, base, {

package/src/lib/engine/thread-classification.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/thread-classification.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHAT CAME BACK (AGL-2979).\n *\n * The runtime reads each enrollment's threads and asks what the new\n * messages mean. Each message is one of:\n *\n * - `self` — the mailbox's own: a step, or the rep writing in the thread.\n * - `hard_bounce` / `soft_bounce` — a delivery report (`./delivery-status.ts`).\n * - `delivery_report` — a mail system's message that reports no failure.\n * - `auto_reply` — an out-of-office or an autoresponder. It POSTPONES the\n *   next step and does not stop the sequence: nobody answered.\n * - `opt_out` — a reply that asks to be left alone (`./opt-out-intent.ts`),\n *   or a message sent to the unsubscribe address.\n * - `reply` — any other message from anybody else.\n *\n * ## Automatic replies\n *\n * Read from the headers the standards give an autoresponder —\n * `Auto-Submitted` with any value but `no` (RFC 3834), `X-Autoreply`,\n * `X-Autorespond`, `Precedence: auto_reply`, `bulk` or `junk` — and, for\n * the servers that set none, from an out-of-office subject in the usual\n * languages.\n *\n * ## The thread's outcome\n *\n * `opted_out` outranks `replied`, which outranks `bounced`, which outranks\n * `postpone`: an opt-out is a reply that also has to reach the do-not-contact\n * list, a person who wrote back matters more than a report about an earlier\n * send, and an out-of-office only matters when nothing else happened. The\n * bounces that report this recipient are counted either way, because mailbox\n * health counts every one.\n *==========================================*/\n\nimport { normalizeContactEmail } from '@aglyn/aglyn/app-utils/contacts'\nimport { crmThreadSubject, emailAddressOf, htmlToPlainText } from '@aglyn/aglyn/app-utils/crm-inbound'\nimport { readOutreachDeliveryReport, isMailerDaemonMessage } from './delivery-status'\nimport { detectOutreachOptOutIntent, detectOutreachOptOutSubject } from './opt-out-intent'\nimport { outreachHeader, type OutreachThreadMessage } from './thread-message'\n\nexport type OutreachMessageKind =\n  | 'self'\n  | 'hard_bounce'\n  | 'soft_bounce'\n  | 'delivery_report'\n  | 'auto_reply'\n  | 'opt_out'\n  | 'reply'\n\nexport interface OutreachBounceDetail {\n  /** The addresses the report says failed; empty when it names none. */\n  recipients: string[]\n  status: string | null\n  diagnostic: string | null\n  /** The receiving server the report names, when it does (AGL-3326). */\n  remoteMta: string | null\n}\n\nexport interface OutreachMessageClassification {\n  messageId: string\n  atMs: number\n  kind: OutreachMessageKind\n  /** The sender's address, normalized, when the `From` carried one. */\n  from: string | null\n  /** Set on a bounce. */\n  bounce: OutreachBounceDetail | null\n  /** An opt-out that calls the email spam. */\n  complaint: boolean\n  /** What decided it, for the timeline and the log. */\n  evidence: string | null\n}\n\nexport interface OutreachMessageContext {\n  /** The mailbox's own addresses: the account's and every alias it sends as. */\n  selfAddresses: readonly string[]\n  /** The address a `List-Unsubscribe` mailto points at, when the runtime set one. */\n  unsubscribeAddress?: string | null\n  /** The subject the thread was started with, so a new subject can be read on its own. */\n  threadSubject?: string | null\n}\n\nconst AUTO_REPLY_SUBJECT = new RegExp(\n  [\n    '^\\\\s*\\\\[?\\\\s*(',\n    'auto(matic)?[\\\\s-]*(reply|response|responder|answer)',\n    '|out[\\\\s-]+of[\\\\s-]+(the[\\\\s-]+)?office',\n    '|ooo\\\\b',\n    \"|i('m| am) (currently )?(out of the office|away|on (vacation|leave|holiday))\",\n    '|(on )?(vacation|holiday|annual leave)[\\\\s-]*(reply|response|notice|message|autoreply)',\n    '|away from (the |my )?(office|desk)',\n    '|abwesenheitsnotiz|abwesenheit',\n    '|r[ée]ponse automatique|absence du bureau',\n    '|respuesta autom[áa]tica|fuera de la oficina',\n    '|risposta automatica|fuori ufficio',\n    '|automatisch antwoord|afwezigheidsbericht',\n    '|resposta autom[áa]tica|fora do escrit[óo]rio',\n    '|autosvar|automaattinen vastaus',\n    ')',\n  ].join(''),\n  'i',\n)\n\n/**\n * Why a message is an automatic reply, or `null` when it is not one — see\n * the module note for the headers and subjects read.\n */\nexport function outreachAutoReplyEvidence(\n  message: Pick<OutreachThreadMessage, 'headers' | 'subject'>,\n): string | null {\n  const autoSubmitted = outreachHeader(message, 'Auto-Submitted').split(';')[0].trim().toLowerCase()\n  if (autoSubmitted && autoSubmitted !== 'no') return `Auto-Submitted: ${autoSubmitted}`\n  for (const name of ['X-Autoreply', 'X-Autorespond']) {\n    const value = outreachHeader(message, name).trim()\n    if (value && value.toLowerCase() !== 'no') return `${name}: ${value}`\n  }\n  const precedence = outreachHeader(message, 'Precedence').trim().toLowerCase()\n  if (['auto_reply', 'bulk', 'junk'].includes(precedence)) return `Precedence: ${precedence}`\n  const subject = String(message?.subject ?? '').replace(/^\\s*(re|fwd?)\\s*:\\s*/i, '')\n  const match = AUTO_REPLY_SUBJECT.exec(subject)\n  return match ? `Subject: ${match[0].trim()}` : null\n}\n\nfunction addressesIn(header: string): string[] {\n  return header\n    .split(',')\n    .map((part) => emailAddressOf(part))\n    .filter((address): address is string => address !== null)\n}\n\nfunction readableText(message: OutreachThreadMessage): string {\n  if (message.textBody && message.textBody.trim()) return message.textBody\n  if (message.htmlBody && message.htmlBody.trim()) return htmlToPlainText(message.htmlBody)\n  return message.snippet ?? ''\n}\n\n/** What one message in an enrollment's thread is — see the module note. */\nexport function classifyOutreachMessage(\n  message: OutreachThreadMessage,\n  context: OutreachMessageContext,\n): OutreachMessageClassification {\n  const from = emailAddressOf(message.from)\n  const base = {\n    messageId: String(message.id ?? ''),\n    atMs: Number.isFinite(message.internalDateMs) ? message.internalDateMs : 0,\n    from,\n    bounce: null,\n    complaint: false,\n    evidence: null,\n  }\n\n  const report = readOutreachDeliveryReport(message)\n  if (report) {\n    if (!report.kind) return { ...base, kind: 'delivery_report', evidence: 'delivery report' }\n    return {\n      ...base,\n      kind: report.kind === 'hard' ? 'hard_bounce' : 'soft_bounce',\n      bounce: {\n        recipients: report.failedAddresses,\n        status: report.status,\n        diagnostic: report.diagnostic,\n        remoteMta: report.remoteMta,\n      },\n      evidence: report.status ? `Status: ${report.status}` : 'delivery report',\n    }\n  }\n\n  const self = new Set(\n    (context.selfAddresses ?? [])\n      .map((address) => normalizeContactEmail(address))\n      .filter((address): address is string => address !== null),\n  )\n  if (from && self.has(from)) return { ...base, kind: 'self' }\n  if (isMailerDaemonMessage(message)) {\n    return { ...base, kind: 'delivery_report', evidence: 'mail system message' }\n  }\n\n  const unsubscribe = normalizeContactEmail(context.unsubscribeAddress)\n  if (unsubscribe && addressesIn(message.to ?? '').includes(unsubscribe)) {\n    return { ...base, kind: 'opt_out', evidence: `To: ${unsubscribe}` }\n  }\n\n  const autoReply = outreachAutoReplyEvidence(message)\n  if (autoReply) return { ...base, kind: 'auto_reply', evidence: autoReply }\n\n  const intent = detectOutreachOptOutIntent(readableText(message))\n  if (intent.optOut) {\n    return { ...base, kind: 'opt_out', complaint: intent.complaint, evidence: intent.matched }\n  }\n  // A subject is read only on a message that starts fresh — no `Re:`, and\n  // not the thread's own — and only when it says nothing but stop.\n  const subject = String(message.subject ?? '').replace(/\\s+/g, ' ').trim()\n  const fresh = crmThreadSubject(subject) === subject\n  if (subject && fresh && subject !== crmThreadSubject(context.threadSubject)) {\n    const subjectIntent = detectOutreachOptOutSubject(subject)\n    if (subjectIntent.optOut) {\n      return { ...base, kind: 'opt_out', evidence: `Subject: ${subjectIntent.matched}` }\n    }\n  }\n  return { ...base, kind: 'reply' }\n}\n\nexport type OutreachThreadOutcome = 'none' | 'postpone' | 'bounced' | 'replied' | 'opted_out'\n\nexport interface OutreachThreadDecisionInput extends OutreachMessageContext {\n  /** The thread's messages, in any order. */\n  messages: readonly OutreachThreadMessage[]\n  /** The enrollment's recipient. */\n  recipient: string\n  /** Messages received at or before this instant were handled by an earlier run. */\n  afterMs?: number | null\n  /** Ids of messages an earlier run handled. */\n  handledMessageIds?: readonly string[]\n}\n\nexport interface OutreachThreadDecision {\n  outcome: OutreachThreadOutcome\n  /** The message that decided the outcome; `null` for `none`. */\n  decidedBy: OutreachMessageClassification | null\n  /** Every new message, classified, oldest first. */\n  classifications: OutreachMessageClassification[]\n  /** A new reply called the email spam: the mailbox is paused as well. */\n  complaint: boolean\n  /** New hard bounces that report this recipient. */\n  hardBounces: number\n  /** New soft bounces that report this recipient. */\n  softBounces: number\n}\n\nconst RANK: Record<OutreachThreadOutcome, number> = {\n  none: 0,\n  postpone: 1,\n  bounced: 2,\n  replied: 3,\n  opted_out: 4,\n}\n\nconst OUTCOME_OF: Partial<Record<OutreachMessageKind, OutreachThreadOutcome>> = {\n  auto_reply: 'postpone',\n  hard_bounce: 'bounced',\n  reply: 'replied',\n  opt_out: 'opted_out',\n}\n\n/** What the new messages in an enrollment's thread mean for it — see the module note. */\nexport function decideOutreachThread(input: OutreachThreadDecisionInput): OutreachThreadDecision {\n  const recipient = normalizeContactEmail(input.recipient)\n  const handled = new Set(input.handledMessageIds ?? [])\n  const afterMs = typeof input.afterMs === 'number' ? input.afterMs : null\n  const fresh = [...(input.messages ?? [])]\n    .filter((message) => message && !handled.has(message.id))\n    .filter((message) => afterMs === null || message.internalDateMs > afterMs)\n    .sort((a, b) => a.internalDateMs - b.internalDateMs)\n\n  const decision: OutreachThreadDecision = {\n    outcome: 'none',\n    decidedBy: null,\n    classifications: [],\n    complaint: false,\n    hardBounces: 0,\n    softBounces: 0,\n  }\n  for (const message of fresh) {\n    const classification = classifyOutreachMessage(message, input)\n    decision.classifications.push(classification)\n    const bounce = classification.bounce\n    const aboutRecipient =\n      !bounce || !bounce.recipients.length || (recipient !== null && bounce.recipients.includes(recipient))\n    if (classification.kind === 'hard_bounce' && aboutRecipient) decision.hardBounces += 1\n    if (classification.kind === 'soft_bounce' && aboutRecipient) decision.softBounces += 1\n    if (classification.complaint) decision.complaint = true\n    const outcome = OUTCOME_OF[classification.kind]\n    if (!outcome || (classification.kind === 'hard_bounce' && !aboutRecipient)) continue\n    if (RANK[outcome] > RANK[decision.outcome]) {\n      decision.outcome = outcome\n      decision.decidedBy = classification\n    }\n  }\n  return decision\n}\n"],"names":["normalizeContactEmail","crmThreadSubject","emailAddressOf","htmlToPlainText","readOutreachDeliveryReport","isMailerDaemonMessage","detectOutreachOptOutIntent","detectOutreachOptOutSubject","outreachHeader","AUTO_REPLY_SUBJECT","RegExp","join","outreachAutoReplyEvidence","message","autoSubmitted","split","trim","toLowerCase","name","value","precedence","includes","subject","String","replace","match","exec","addressesIn","header","map","part","filter","address","readableText","textBody","htmlBody","snippet","classifyOutreachMessage","context","from","base","messageId","id","atMs","Number","isFinite","internalDateMs","bounce","complaint","evidence","report","kind","recipients","failedAddresses","status","diagnostic","remoteMta","self","Set","selfAddresses","has","unsubscribe","unsubscribeAddress","to","autoReply","intent","optOut","matched","fresh","threadSubject","subjectIntent","RANK","none","postpone","bounced","replied","opted_out","OUTCOME_OF","auto_reply","hard_bounce","reply","opt_out","decideOutreachThread","input","recipient","handled","handledMessageIds","afterMs","messages","sort","a","b","decision","outcome","decidedBy","classifications","hardBounces","softBounces","classification","push","aboutRecipient","length"],"mappings":";AAAA;;;;;;;;;;;;;;;CAeC,GAED;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;4CA+B4C,GAE5C,SAASA,qBAAqB,QAAQ,kCAAiC;AACvE,SAASC,gBAAgB,EAAEC,cAAc,EAAEC,eAAe,QAAQ,qCAAoC;AACtG,SAASC,0BAA0B,EAAEC,qBAAqB,QAAQ,uBAAmB;AACrF,SAASC,0BAA0B,EAAEC,2BAA2B,QAAQ,sBAAkB;AAC1F,SAASC,cAAc,QAAoC,sBAAkB;AA2C7E,MAAMC,qBAAqB,IAAIC,OAC7B;IACE;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;IACA;CACD,CAACC,IAAI,CAAC,KACP;AAGF;;;CAGC,GACD,OAAO,SAASC,0BACdC,OAA2D;;IAE3D,MAAMC,gBAAgBN,eAAeK,SAAS,kBAAkBE,KAAK,CAAC,IAAI,CAAC,EAAE,CAACC,IAAI,GAAGC,WAAW;IAChG,IAAIH,iBAAiBA,kBAAkB,MAAM,OAAO,CAAC,gBAAgB,EAAEA,eAAe;IACtF,KAAK,MAAMI,QAAQ;QAAC;QAAe;KAAgB,CAAE;QACnD,MAAMC,QAAQX,eAAeK,SAASK,MAAMF,IAAI;QAChD,IAAIG,SAASA,MAAMF,WAAW,OAAO,MAAM,OAAO,GAAGC,KAAK,EAAE,EAAEC,OAAO;IACvE;IACA,MAAMC,aAAaZ,eAAeK,SAAS,cAAcG,IAAI,GAAGC,WAAW;IAC3E,IAAI;QAAC;QAAc;QAAQ;KAAO,CAACI,QAAQ,CAACD,aAAa,OAAO,CAAC,YAAY,EAAEA,YAAY;IAC3F,MAAME,UAAUC,eAAOV,2BAAAA,QAASS,OAAO,mBAAI,IAAIE,OAAO,CAAC,yBAAyB;IAChF,MAAMC,QAAQhB,mBAAmBiB,IAAI,CAACJ;IACtC,OAAOG,QAAQ,CAAC,SAAS,EAAEA,KAAK,CAAC,EAAE,CAACT,IAAI,IAAI,GAAG;AACjD;AAEA,SAASW,YAAYC,MAAc;IACjC,OAAOA,OACJb,KAAK,CAAC,KACNc,GAAG,CAAC,CAACC,OAAS5B,eAAe4B,OAC7BC,MAAM,CAAC,CAACC,UAA+BA,YAAY;AACxD;AAEA,SAASC,aAAapB,OAA8B;QAG3CA;IAFP,IAAIA,QAAQqB,QAAQ,IAAIrB,QAAQqB,QAAQ,CAAClB,IAAI,IAAI,OAAOH,QAAQqB,QAAQ;IACxE,IAAIrB,QAAQsB,QAAQ,IAAItB,QAAQsB,QAAQ,CAACnB,IAAI,IAAI,OAAOb,gBAAgBU,QAAQsB,QAAQ;IACxF,QAAOtB,mBAAAA,QAAQuB,OAAO,YAAfvB,mBAAmB;AAC5B;AAEA,yEAAyE,GACzE,OAAO,SAASwB,wBACdxB,OAA8B,EAC9ByB,OAA+B;QAIXzB,aAyBjByB,wBAU4BzB,aAaRA;IAlDvB,MAAM0B,OAAOrC,eAAeW,QAAQ0B,IAAI;IACxC,MAAMC,OAAO;QACXC,WAAWlB,QAAOV,cAAAA,QAAQ6B,EAAE,YAAV7B,cAAc;QAChC8B,MAAMC,OAAOC,QAAQ,CAAChC,QAAQiC,cAAc,IAAIjC,QAAQiC,cAAc,GAAG;QACzEP;QACAQ,QAAQ;QACRC,WAAW;QACXC,UAAU;IACZ;IAEA,MAAMC,SAAS9C,2BAA2BS;IAC1C,IAAIqC,QAAQ;QACV,IAAI,CAACA,OAAOC,IAAI,EAAE,OAAO,aAAKX;YAAMW,MAAM;YAAmBF,UAAU;;QACvE,OAAO,aACFT;YACHW,MAAMD,OAAOC,IAAI,KAAK,SAAS,gBAAgB;YAC/CJ,QAAQ;gBACNK,YAAYF,OAAOG,eAAe;gBAClCC,QAAQJ,OAAOI,MAAM;gBACrBC,YAAYL,OAAOK,UAAU;gBAC7BC,WAAWN,OAAOM,SAAS;YAC7B;YACAP,UAAUC,OAAOI,MAAM,GAAG,CAAC,QAAQ,EAAEJ,OAAOI,MAAM,EAAE,GAAG;;IAE3D;IAEA,MAAMG,OAAO,IAAIC,IACf,EAACpB,yBAAAA,QAAQqB,aAAa,YAArBrB,yBAAyB,EAAE,EACzBT,GAAG,CAAC,CAACG,UAAYhC,sBAAsBgC,UACvCD,MAAM,CAAC,CAACC,UAA+BA,YAAY;IAExD,IAAIO,QAAQkB,KAAKG,GAAG,CAACrB,OAAO,OAAO,aAAKC;QAAMW,MAAM;;IACpD,IAAI9C,sBAAsBQ,UAAU;QAClC,OAAO,aAAK2B;YAAMW,MAAM;YAAmBF,UAAU;;IACvD;IAEA,MAAMY,cAAc7D,sBAAsBsC,QAAQwB,kBAAkB;IACpE,IAAID,eAAelC,aAAYd,cAAAA,QAAQkD,EAAE,YAAVlD,cAAc,IAAIQ,QAAQ,CAACwC,cAAc;QACtE,OAAO,aAAKrB;YAAMW,MAAM;YAAWF,UAAU,CAAC,IAAI,EAAEY,aAAa;;IACnE;IAEA,MAAMG,YAAYpD,0BAA0BC;IAC5C,IAAImD,WAAW,OAAO,aAAKxB;QAAMW,MAAM;QAAcF,UAAUe;;IAE/D,MAAMC,SAAS3D,2BAA2B2B,aAAapB;IACvD,IAAIoD,OAAOC,MAAM,EAAE;QACjB,OAAO,aAAK1B;YAAMW,MAAM;YAAWH,WAAWiB,OAAOjB,SAAS;YAAEC,UAAUgB,OAAOE,OAAO;;IAC1F;IACA,wEAAwE;IACxE,iEAAiE;IACjE,MAAM7C,UAAUC,QAAOV,mBAAAA,QAAQS,OAAO,YAAfT,mBAAmB,IAAIW,OAAO,CAAC,QAAQ,KAAKR,IAAI;IACvE,MAAMoD,QAAQnE,iBAAiBqB,aAAaA;IAC5C,IAAIA,WAAW8C,SAAS9C,YAAYrB,iBAAiBqC,QAAQ+B,aAAa,GAAG;QAC3E,MAAMC,gBAAgB/D,4BAA4Be;QAClD,IAAIgD,cAAcJ,MAAM,EAAE;YACxB,OAAO,aAAK1B;gBAAMW,MAAM;gBAAWF,UAAU,CAAC,SAAS,EAAEqB,cAAcH,OAAO,EAAE;;QAClF;IACF;IACA,OAAO,aAAK3B;QAAMW,MAAM;;AAC1B;AA6BA,MAAMoB,OAA8C;IAClDC,MAAM;IACNC,UAAU;IACVC,SAAS;IACTC,SAAS;IACTC,WAAW;AACb;AAEA,MAAMC,aAA0E;IAC9EC,YAAY;IACZC,aAAa;IACbC,OAAO;IACPC,SAAS;AACX;AAEA,uFAAuF,GACvF,OAAO,SAASC,qBAAqBC,KAAkC;QAE7CA,0BAELA;IAHnB,MAAMC,YAAYpF,sBAAsBmF,MAAMC,SAAS;IACvD,MAAMC,UAAU,IAAI3B,KAAIyB,2BAAAA,MAAMG,iBAAiB,YAAvBH,2BAA2B,EAAE;IACrD,MAAMI,UAAU,OAAOJ,MAAMI,OAAO,KAAK,WAAWJ,MAAMI,OAAO,GAAG;IACpE,MAAMnB,QAAQ;YAAKe,kBAAAA,MAAMK,QAAQ,YAAdL,kBAAkB,EAAE;KAAE,CACtCpD,MAAM,CAAC,CAAClB,UAAYA,WAAW,CAACwE,QAAQzB,GAAG,CAAC/C,QAAQ6B,EAAE,GACtDX,MAAM,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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/engine/thread-classification.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\n/*==========================================\n * WHAT CAME BACK (AGL-2979).\n *\n * The runtime reads each enrollment's threads and asks what the new\n * messages mean. Each message is one of:\n *\n * - `self` — the mailbox's own: a step, or the rep writing in the thread.\n * - `hard_bounce` / `soft_bounce` — a delivery report (`./delivery-status.ts`).\n * - `delivery_report` — a mail system's message that reports no failure.\n * - `auto_reply` — an out-of-office or an autoresponder. It POSTPONES the\n *   next step and does not stop the sequence: nobody answered.\n * - `opt_out` — a reply that asks to be left alone (`./opt-out-intent.ts`),\n *   or a message sent to the unsubscribe address.\n * - `reply` — any other message from anybody else.\n *\n * ## Automatic replies\n *\n * Read from the headers the standards give an autoresponder —\n * `Auto-Submitted` with any value but `no` (RFC 3834), `X-Autoreply`,\n * `X-Autorespond`, `Precedence: auto_reply`, `bulk` or `junk` — and, for\n * the servers that set none, from an out-of-office subject in the usual\n * languages.\n *\n * ## The thread's outcome\n *\n * `opted_out` outranks `replied`, which outranks `bounced`, which outranks\n * `postpone`: an opt-out is a reply that also has to reach the do-not-contact\n * list, a person who wrote back matters more than a report about an earlier\n * send, and an out-of-office only matters when nothing else happened. The\n * bounces that report this recipient are counted either way, because mailbox\n * health counts every one.\n *==========================================*/\n\nimport { normalizeContactEmail } from '@aglyn/aglyn/app-utils/contacts'\nimport { emailAddressOf, htmlToPlainText, threadSubject } from '@aglyn/aglyn/app-utils/email-text'\nimport { readOutreachDeliveryReport, isMailerDaemonMessage } from './delivery-status'\nimport { detectOutreachOptOutIntent, detectOutreachOptOutSubject } from './opt-out-intent'\nimport { outreachHeader, type OutreachThreadMessage } from './thread-message'\n\nexport type OutreachMessageKind =\n  | 'self'\n  | 'hard_bounce'\n  | 'soft_bounce'\n  | 'delivery_report'\n  | 'auto_reply'\n  | 'opt_out'\n  | 'reply'\n\nexport interface OutreachBounceDetail {\n  /** The addresses the report says failed; empty when it names none. */\n  recipients: string[]\n  status: string | null\n  diagnostic: string | null\n  /** The receiving server the report names, when it does (AGL-3326). */\n  remoteMta: string | null\n}\n\nexport interface OutreachMessageClassification {\n  messageId: string\n  atMs: number\n  kind: OutreachMessageKind\n  /** The sender's address, normalized, when the `From` carried one. */\n  from: string | null\n  /** Set on a bounce. */\n  bounce: OutreachBounceDetail | null\n  /** An opt-out that calls the email spam. */\n  complaint: boolean\n  /** What decided it, for the timeline and the log. */\n  evidence: string | null\n}\n\nexport interface OutreachMessageContext {\n  /** The mailbox's own addresses: the account's and every alias it sends as. */\n  selfAddresses: readonly string[]\n  /** The address a `List-Unsubscribe` mailto points at, when the runtime set one. */\n  unsubscribeAddress?: string | null\n  /** The subject the thread was started with, so a new subject can be read on its own. */\n  threadSubject?: string | null\n}\n\nconst AUTO_REPLY_SUBJECT = new RegExp(\n  [\n    '^\\\\s*\\\\[?\\\\s*(',\n    'auto(matic)?[\\\\s-]*(reply|response|responder|answer)',\n    '|out[\\\\s-]+of[\\\\s-]+(the[\\\\s-]+)?office',\n    '|ooo\\\\b',\n    \"|i('m| am) (currently )?(out of the office|away|on (vacation|leave|holiday))\",\n    '|(on )?(vacation|holiday|annual leave)[\\\\s-]*(reply|response|notice|message|autoreply)',\n    '|away from (the |my )?(office|desk)',\n    '|abwesenheitsnotiz|abwesenheit',\n    '|r[ée]ponse automatique|absence du bureau',\n    '|respuesta autom[áa]tica|fuera de la oficina',\n    '|risposta automatica|fuori ufficio',\n    '|automatisch antwoord|afwezigheidsbericht',\n    '|resposta autom[áa]tica|fora do escrit[óo]rio',\n    '|autosvar|automaattinen vastaus',\n    ')',\n  ].join(''),\n  'i',\n)\n\n/**\n * Why a message is an automatic reply, or `null` when it is not one — see\n * the module note for the headers and subjects read.\n */\nexport function outreachAutoReplyEvidence(\n  message: Pick<OutreachThreadMessage, 'headers' | 'subject'>,\n): string | null {\n  const autoSubmitted = outreachHeader(message, 'Auto-Submitted').split(';')[0].trim().toLowerCase()\n  if (autoSubmitted && autoSubmitted !== 'no') return `Auto-Submitted: ${autoSubmitted}`\n  for (const name of ['X-Autoreply', 'X-Autorespond']) {\n    const value = outreachHeader(message, name).trim()\n    if (value && value.toLowerCase() !== 'no') return `${name}: ${value}`\n  }\n  const precedence = outreachHeader(message, 'Precedence').trim().toLowerCase()\n  if (['auto_reply', 'bulk', 'junk'].includes(precedence)) return `Precedence: ${precedence}`\n  const subject = String(message?.subject ?? '').replace(/^\\s*(re|fwd?)\\s*:\\s*/i, '')\n  const match = AUTO_REPLY_SUBJECT.exec(subject)\n  return match ? `Subject: ${match[0].trim()}` : null\n}\n\nfunction addressesIn(header: string): string[] {\n  return header\n    .split(',')\n    .map((part) => emailAddressOf(part))\n    .filter((address): address is string => address !== null)\n}\n\nfunction readableText(message: OutreachThreadMessage): string {\n  if (message.textBody && message.textBody.trim()) return message.textBody\n  if (message.htmlBody && message.htmlBody.trim()) return htmlToPlainText(message.htmlBody)\n  return message.snippet ?? ''\n}\n\n/** What one message in an enrollment's thread is — see the module note. */\nexport function classifyOutreachMessage(\n  message: OutreachThreadMessage,\n  context: OutreachMessageContext,\n): OutreachMessageClassification {\n  const from = emailAddressOf(message.from)\n  const base = {\n    messageId: String(message.id ?? ''),\n    atMs: Number.isFinite(message.internalDateMs) ? message.internalDateMs : 0,\n    from,\n    bounce: null,\n    complaint: false,\n    evidence: null,\n  }\n\n  const report = readOutreachDeliveryReport(message)\n  if (report) {\n    if (!report.kind) return { ...base, kind: 'delivery_report', evidence: 'delivery report' }\n    return {\n      ...base,\n      kind: report.kind === 'hard' ? 'hard_bounce' : 'soft_bounce',\n      bounce: {\n        recipients: report.failedAddresses,\n        status: report.status,\n        diagnostic: report.diagnostic,\n        remoteMta: report.remoteMta,\n      },\n      evidence: report.status ? `Status: ${report.status}` : 'delivery report',\n    }\n  }\n\n  const self = new Set(\n    (context.selfAddresses ?? [])\n      .map((address) => normalizeContactEmail(address))\n      .filter((address): address is string => address !== null),\n  )\n  if (from && self.has(from)) return { ...base, kind: 'self' }\n  if (isMailerDaemonMessage(message)) {\n    return { ...base, kind: 'delivery_report', evidence: 'mail system message' }\n  }\n\n  const unsubscribe = normalizeContactEmail(context.unsubscribeAddress)\n  if (unsubscribe && addressesIn(message.to ?? '').includes(unsubscribe)) {\n    return { ...base, kind: 'opt_out', evidence: `To: ${unsubscribe}` }\n  }\n\n  const autoReply = outreachAutoReplyEvidence(message)\n  if (autoReply) return { ...base, kind: 'auto_reply', evidence: autoReply }\n\n  const intent = detectOutreachOptOutIntent(readableText(message))\n  if (intent.optOut) {\n    return { ...base, kind: 'opt_out', complaint: intent.complaint, evidence: intent.matched }\n  }\n  // A subject is read only on a message that starts fresh — no `Re:`, and\n  // not the thread's own — and only when it says nothing but stop.\n  const subject = String(message.subject ?? '').replace(/\\s+/g, ' ').trim()\n  const fresh = threadSubject(subject) === subject\n  if (subject && fresh && subject !== threadSubject(context.threadSubject)) {\n    const subjectIntent = detectOutreachOptOutSubject(subject)\n    if (subjectIntent.optOut) {\n      return { ...base, kind: 'opt_out', evidence: `Subject: ${subjectIntent.matched}` }\n    }\n  }\n  return { ...base, kind: 'reply' }\n}\n\nexport type OutreachThreadOutcome = 'none' | 'postpone' | 'bounced' | 'replied' | 'opted_out'\n\nexport interface OutreachThreadDecisionInput extends OutreachMessageContext {\n  /** The thread's messages, in any order. */\n  messages: readonly OutreachThreadMessage[]\n  /** The enrollment's recipient. */\n  recipient: string\n  /** Messages received at or before this instant were handled by an earlier run. */\n  afterMs?: number | null\n  /** Ids of messages an earlier run handled. */\n  handledMessageIds?: readonly string[]\n}\n\nexport interface OutreachThreadDecision {\n  outcome: OutreachThreadOutcome\n  /** The message that decided the outcome; `null` for `none`. */\n  decidedBy: OutreachMessageClassification | null\n  /** Every new message, classified, oldest first. */\n  classifications: OutreachMessageClassification[]\n  /** A new reply called the email spam: the mailbox is paused as well. */\n  complaint: boolean\n  /** New hard bounces that report this recipient. */\n  hardBounces: number\n  /** New soft bounces that report this recipient. */\n  softBounces: number\n}\n\nconst RANK: Record<OutreachThreadOutcome, number> = {\n  none: 0,\n  postpone: 1,\n  bounced: 2,\n  replied: 3,\n  opted_out: 4,\n}\n\nconst OUTCOME_OF: Partial<Record<OutreachMessageKind, OutreachThreadOutcome>> = {\n  auto_reply: 'postpone',\n  hard_bounce: 'bounced',\n  reply: 'replied',\n  opt_out: 'opted_out',\n}\n\n/** What the new messages in an enrollment's thread mean for it — see the module note. */\nexport function decideOutreachThread(input: OutreachThreadDecisionInput): OutreachThreadDecision {\n  const recipient = normalizeContactEmail(input.recipient)\n  const handled = new Set(input.handledMessageIds ?? [])\n  const afterMs = typeof input.afterMs === 'number' ? input.afterMs : null\n  const fresh = [...(input.messages ?? [])]\n    .filter((message) => message && !handled.has(message.id))\n    .filter((message) => afterMs === null || message.internalDateMs > afterMs)\n    .sort((a, b) => a.internalDateMs - b.internalDateMs)\n\n  const decision: OutreachThreadDecision = {\n    outcome: 'none',\n    decidedBy: null,\n    classifications: [],\n    complaint: false,\n    hardBounces: 0,\n    softBounces: 0,\n  }\n  for (const message of fresh) {\n    const classification = classifyOutreachMessage(message, input)\n    decision.classifications.push(classification)\n    const bounce = classification.bounce\n    const aboutRecipient =\n      !bounce || !bounce.recipients.length || (recipient !== null && bounce.recipients.includes(recipient))\n    if (classification.kind === 'hard_bounce' && aboutRecipient) decision.hardBounces += 1\n    if (classification.kind === 'soft_bounce' && aboutRecipient) decision.softBounces += 1\n    if (classification.complaint) decision.complaint = true\n    const outcome = OUTCOME_OF[classification.kind]\n    if (!outcome || (classification.kind === 'hard_bounce' && !aboutRecipient)) continue\n    if (RANK[outcome] > RANK[decision.outcome]) {\n      decision.outcome = outcome\n      decision.decidedBy = classification\n    }\n  }\n  return 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