@aglyn/plugins-outreach 1.0.0-beta.161 → 1.0.0-beta.163

package/src/lib/runtime/send-job.js

@@ -34,6 +34,7 @@ import { outreachEnrollmentLink, outreachEnrollmentPerson, outreachOrgCollection
 import { GmailTransportError, isReconnectRequired } from "../transport/gmail-errors.js";
 import { Rfc5322MessageError } from "../transport/rfc5322.js";
 import { sendComposedOutreachEmail } from "../transport/send-message.js";
+import { creditOutreachFirstSend } from "./campaign-credit.js";
 import { applyOutreachEvent } from "./enrollment-events.js";
 import { outreachSendDigest, withRecentSend } from "./mailbox-health-store.js";
 import { noteOutreachMailboxReconnectRequired } from "./mailbox-notices.js";
@@ -797,6 +798,13 @@ async function runEmailStep(deps, firestore, run, input) {
         byUid: mailbox.connectedByUid,
         byName: mailbox.displayName || null
     });
+    // The first email is the touch (AGL-3254): `sent` on the sequence's
+    // campaigns, and the person's record credited to the first of them.
+    // Judged on the enrollment as it was read, before this step's record.
+    await creditOutreachFirstSend(deps, {
+        enrollment,
+        atMs: record.atMs
+    });
 }
 /**
  * Settles a claim a run died holding. A task step's claim is dropped and
@@ -833,14 +841,15 @@ async function runEmailStep(deps, firestore, run, input) {
     });
     const subject = (_ref = (_message_headers_find = message.headers.find((header)=>header.name.toLowerCase() === 'subject')) == null ? void 0 : _message_headers_find.value) != null ? _ref : '';
     const step = sequence.steps[enrollment.stepIndex];
-    return completeStep(deps, firestore, run, {
+    const atMs = deps.now();
+    const completed = await completeStep(deps, firestore, run, {
         enrollment,
         sequence,
         record: {
             stepIndex: enrollment.stepIndex,
             stepId: (_ref1 = step == null ? void 0 : step.id) != null ? _ref1 : '',
             kind: 'email',
-            atMs: deps.now(),
+            atMs,
             gmailMessageId: hit.id,
             gmailThreadId: hit.threadId,
             messageId: claim.messageId,
@@ -853,6 +862,12 @@ async function runEmailStep(deps, firestore, run, input) {
         },
         claimMessageId: claim.messageId
     });
+    // A recovered first email is still the first email (AGL-3254).
+    if (completed) await creditOutreachFirstSend(deps, {
+        enrollment,
+        atMs
+    });
+    return completed;
 }
 
 //# sourceMappingURL=send-job.js.map

package/src/lib/runtime/send-job.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/runtime/send-job.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport { consentGroupForHost } from '@aglyn/aglyn/app-utils/consent-groups'\nimport { CRM_COLLECTIONS } from '@aglyn/aglyn/app-utils/crm'\nimport { normalizeCrmEmailTemplate } from '@aglyn/aglyn/app-utils/crm-email-templates'\nimport { FieldValue } from 'firebase-admin/firestore'\nimport { randomUUID } from 'node:crypto'\nimport { composeOutreachEmail } from '../engine/compose'\nimport { planOutreachStepCompletion, type OutreachEnrollmentEvent } from '../engine/enrollment-state'\nimport { evaluateOutreachGates, type OutreachGateBlock, type OutreachGateLookups } from '../engine/gates'\nimport {\n  outreachSentToday,\n  outreachTickAllowance,\n  selectDueOutreachEnrollments,\n  type OutreachDueCandidate,\n} from '../engine/sending-capacity'\nimport { readOutreachEnrollCandidates, type OutreachEnrollCandidate } from '../enrollment/enroll-people'\nimport { readOutreachGateLookups } from '../enrollment/gate-lookups'\nimport { mailboxRef } from '../mailboxes/mailbox-credentials'\nimport { outreachEffectiveDailyCap, outreachLocalDay } from '../mailboxes/mailbox-settings'\nimport type { OpenedOutreachMailbox } from '../mailboxes/mailbox-transport'\nimport { effectiveOutreachAllowedCountries } from '../model/compliance-settings'\nimport {\n  OUTREACH_COLLECTIONS,\n  type OutreachComplianceSettingsDocument,\n  type OutreachEnrollment,\n  type OutreachMailbox,\n  type OutreachSequence,\n  type OutreachStepRecord,\n  type OutreachTaskStep,\n} from '../model/outreach.types'\nimport { readOutreachComplianceSettingsDoc } from '../storage/compliance-settings-store'\nimport {\n  outreachEnrollmentLink,\n  outreachEnrollmentPerson,\n  outreachOrgCollection,\n  readStoredOutreachEnrollment,\n  readStoredOutreachMailbox,\n  readStoredOutreachSequence,\n} from '../storage/outreach-records'\nimport { GmailTransportError, isReconnectRequired } from '../transport/gmail-errors'\nimport { Rfc5322MessageError } from '../transport/rfc5322'\nimport { sendComposedOutreachEmail } from '../transport/send-message'\nimport { applyOutreachEvent } from './enrollment-events'\nimport { outreachSendDigest, withRecentSend } from './mailbox-health-store'\nimport { noteOutreachMailboxReconnectRequired } from './mailbox-notices'\nimport type { OutreachRuntimeDeps } from './runtime-deps'\nimport { fileOutreachEmail, fileOutreachTask, OUTREACH_TASK_KIND_TO_RECORD } from './timeline'\nimport { outreachUnsubscribeMailbox } from './unsubscribe-link'\n\n/*==========================================\n * THE SEND JOB (AGL-2981): every fifteen minutes, on the console.\n *\n * ## What comes due\n *\n * One collection-group read finds every active enrollment whose next step\n * is due, oldest first, bounded per run. They are grouped by workspace and\n * mailbox, and each group is judged before anything is sent:\n *\n * - the workspace: Outreach switched on, entitled and released to it;\n * - the mailbox: an enrollment whose mailbox is gone, disconnected, or whose\n *   member left the organization is STOPPED — nothing will ever send it, and\n *   leaving it active would show a sequence that is not running. A paused\n *   mailbox, or one waiting to be reconnected, holds its enrollments;\n * - the member it sends as: a lockdown of the platform, the workspace or the\n *   member holds everything.\n *\n * ## How much goes\n *\n * The engine's per-run allowance — the day's cap and ramp, spread across\n * the window, at most five a run — picks the enrollments (follow-ups first);\n * a task step is due whenever its time comes and spends no allowance.\n *\n * ## One send, exactly once\n *\n * Each email is CLAIMED before it is sent: a transaction over the enrollment\n * and its mailbox checks the enrollment is still active on the same step\n * with no live claim, and that the mailbox's day has room under its cap,\n * then writes the claim and reserves the day's count. Two runs racing for\n * one enrollment write one claim; two racing for one mailbox's last slot\n * reserve it once. The claim carries the `Message-ID` minted for the send,\n * so a claim a run died holding is settled by finding the message in the\n * mailbox rather than by sending it a second time. A send that fails hands\n * its reservation back.\n *\n * Before it is claimed, every gate is asked again — the do-not-contact\n * list, the suppression lists, the sales topic, the roster, the other\n * sequences — because a person enrolled on Monday can unsubscribe by\n * Thursday. A lookup that could not be made holds the send; a gate that\n * refuses stops the enrollment, saying why.\n *==========================================*/\n\nexport { OUTREACH_SEND_JOB_ID } from '../constants/runtime-jobs'\n\n/** The most due enrollments one run reads. */\nexport const OUTREACH_SEND_SCAN_LIMIT = 300\n\n/** How long a claim holds before a later run settles it. */\nexport const OUTREACH_CLAIM_STALE_MS = 10 * 60_000\n\n/** What one run did, for the tick's answer. */\nexport interface OutreachSendReport {\n  [key: string]: number\n  due: number\n  sent: number\n  tasks: number\n  /** Stopped by a gate or an unusable mailbox. */\n  stopped: number\n  /** Paused for the rep to fix, or failed for good. */\n  failed: number\n  /** Due, and left for a later run: the allowance, a lookup, a hold. */\n  held: number\n  /** Claims a dead run left, settled. */\n  recovered: number\n}\n\ntype Firestore = FirebaseFirestore.Firestore\n\ninterface MailboxRun {\n  orgId: string\n  org: Record<string, unknown>\n  mailbox: OutreachMailbox\n  settings: OutreachComplianceSettingsDocument\n  report: OutreachSendReport\n  deadlineMs: number\n  opened: OpenedOutreachMailbox | null\n  /** Set once the mailbox itself cannot send this run. */\n  stopped: boolean\n  templates: Map<string, string | null>\n}\n\nconst blankReport = (): OutreachSendReport => ({\n  due: 0,\n  sent: 0,\n  tasks: 0,\n  stopped: 0,\n  failed: 0,\n  held: 0,\n  recovered: 0,\n})\n\n/** Runs the send job once — see the module note. */\nexport async function runOutreachSendJob(\n  deps: OutreachRuntimeDeps,\n  context: { nowMs: number; deadlineMs: number },\n): Promise<OutreachSendReport> {\n  const firestore = deps.firestore()\n  const report = blankReport()\n  const due = await firestore\n    .collectionGroup(OUTREACH_COLLECTIONS.enrollments)\n    .where('status', '==', 'active')\n    .where('nextDueAtMs', '<=', context.nowMs)\n    .orderBy('nextDueAtMs')\n    .limit(OUTREACH_SEND_SCAN_LIMIT)\n    .get()\n  report.due = due.size\n  const byOrg = new Map<string, Map<string, OutreachEnrollment[]>>()\n  for (const doc of due.docs) {\n    const orgId = doc.ref.parent.parent?.id\n    const enrollment = readStoredOutreachEnrollment(doc.id, doc.data())\n    if (!orgId || !enrollment) continue\n    const mailboxes = byOrg.get(orgId) ?? new Map<string, OutreachEnrollment[]>()\n    mailboxes.set(enrollment.mailboxId, [...(mailboxes.get(enrollment.mailboxId) ?? []), enrollment])\n    byOrg.set(orgId, mailboxes)\n  }\n\n  for (const [orgId, mailboxes] of byOrg) {\n    const waiting = [...mailboxes.values()].reduce((sum, list) => sum + list.length, 0)\n    if (deps.now() >= context.deadlineMs) {\n      report.held += waiting\n      continue\n    }\n    const orgSnapshot = await firestore.collection('orgs').doc(orgId).get()\n    const org = (orgSnapshot.exists ? orgSnapshot.data() : null) as Record<string, unknown> | null\n    if (!org || (await deps.orgRefusal(orgId, org))) {\n      report.held += waiting\n      continue\n    }\n    const settings = await readOutreachComplianceSettingsDoc(firestore, orgId)\n    for (const [mailboxId, enrollments] of mailboxes) {\n      await runMailbox(deps, firestore, { orgId, org, mailboxId, enrollments, settings, report, context })\n    }\n  }\n  return report\n}\n\n/** The reason an unusable mailbox stops an enrollment, or `null` for a usable one. */\nasync function unusableMailbox(\n  firestore: Firestore,\n  orgId: string,\n  mailbox: OutreachMailbox | null,\n): Promise<string | null> {\n  if (!mailbox) return 'The mailbox this sequence sends from was removed.'\n  if (mailbox.status === 'disconnected') return 'The mailbox this sequence sends from was disconnected.'\n  const member = await firestore.collection('orgs').doc(orgId).collection('members').doc(mailbox.connectedByUid).get()\n  return member.exists\n    ? null\n    : 'The member who connected the mailbox this sequence sends from is no longer in the organization.'\n}\n\nasync function runMailbox(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  input: {\n    orgId: string\n    org: Record<string, unknown>\n    mailboxId: string\n    enrollments: OutreachEnrollment[]\n    settings: OutreachComplianceSettingsDocument\n    report: OutreachSendReport\n    context: { nowMs: number; deadlineMs: number }\n  },\n): Promise<void> {\n  const { orgId, org, report, context } = input\n  const nowMs = context.nowMs\n  const snapshot = await mailboxRef(firestore, orgId, input.mailboxId).get()\n  const mailbox = readStoredOutreachMailbox(input.mailboxId, snapshot.exists ? snapshot.data() : undefined)\n  const unusable = await unusableMailbox(firestore, orgId, mailbox)\n  if (unusable || !mailbox) {\n    for (const enrollment of input.enrollments) {\n      const outcome = await applyOutreachEvent(firestore, {\n        orgId,\n        enrollmentId: enrollment.id,\n        event: { type: 'stop', atMs: nowMs, byUid: null, reason: 'gate', detail: unusable },\n        nowMs,\n      })\n      if (outcome.changed) report.stopped += 1\n    }\n    return\n  }\n  if (mailbox.status !== 'connected' || (await deps.sendRefusal({ orgId, org, uid: mailbox.connectedByUid }))) {\n    report.held += input.enrollments.length\n    return\n  }\n\n  const run: MailboxRun = {\n    orgId,\n    org,\n    mailbox,\n    settings: input.settings,\n    report,\n    deadlineMs: context.deadlineMs,\n    opened: null,\n    stopped: false,\n    templates: new Map(),\n  }\n  const sequenceIds = [...new Set(input.enrollments.map((enrollment) => enrollment.sequenceId))]\n  const sequenceSnapshots = await firestore.getAll(\n    ...sequenceIds.map((id) => outreachOrgCollection(firestore, orgId, 'sequences').doc(id)),\n  )\n  const sequences = new Map<string, OutreachSequence>()\n  sequenceSnapshots.forEach((sequenceSnapshot, index) => {\n    const sequence = readStoredOutreachSequence(\n      sequenceIds[index],\n      sequenceSnapshot.exists ? sequenceSnapshot.data() : undefined,\n    )\n    if (sequence) sequences.set(sequence.id, sequence)\n  })\n\n  const candidates: OutreachDueCandidate[] = []\n  for (const enrollment of input.enrollments) {\n    const sequence = sequences.get(enrollment.sequenceId)\n    const claim = enrollment.sendClaim\n    if (claim && nowMs - claim.atMs < OUTREACH_CLAIM_STALE_MS) continue\n    if (claim && sequence) {\n      if (await recoverClaim(deps, firestore, run, enrollment, sequence)) report.recovered += 1\n      continue\n    }\n    if (sequence) candidates.push({ enrollment, sequence })\n  }\n\n  const allowance = outreachTickAllowance({ mailbox, nowMs })\n  const selection = selectDueOutreachEnrollments({ candidates, mailbox, nowMs, allowance: allowance.allowance })\n  report.held += selection.deferred.length\n\n  for (const candidate of selection.tasks) {\n    if (deps.now() >= context.deadlineMs) {\n      report.held += 1\n      continue\n    }\n    if (await runTaskStep(deps, firestore, run, candidate)) report.tasks += 1\n  }\n  if (!selection.emails.length) return\n\n  // The people behind the emails, read once per site: the contact and its\n  // company, and every lookup the gates decide on.\n  const people = new Map<string, OutreachEnrollCandidate>()\n  const lookups = new Map<string, OutreachGateLookups>()\n  const byHost = new Map<string, OutreachEnrollment[]>()\n  for (const candidate of selection.emails) {\n    const enrollment = candidate.enrollment as OutreachEnrollment\n    byHost.set(enrollment.hostId, [...(byHost.get(enrollment.hostId) ?? []), enrollment])\n  }\n  const siteNames = new Map<string, string>()\n  for (const [hostId, enrollments] of byHost) {\n    const contactGroupId = consentGroupForHost(org, hostId).groupId\n    // Each by the record it names — the contact, or the lead while the\n    // person is one (AGL-3234) — keyed by that record's id.\n    const [candidatesRead, lookupsRead, host] = await Promise.all([\n      readOutreachEnrollCandidates(firestore, {\n        orgId,\n        hostId,\n        contactGroupId,\n        people: enrollments.map(outreachEnrollmentPerson),\n      }),\n      readOutreachGateLookups(firestore, {\n        orgId,\n        hostId,\n        people: enrollments.map((enrollment) => {\n          const person = outreachEnrollmentPerson(enrollment)\n          return {\n            personId: person.id,\n            contactId: person.kind === 'contact' ? person.id : null,\n            leadId: person.kind === 'lead' ? person.id : null,\n            email: enrollment.email,\n          }\n        }),\n      }),\n      firestore.collection('hosts').doc(hostId).get(),\n    ])\n    for (const person of candidatesRead) people.set(person.personId, person)\n    for (const [personId, answer] of lookupsRead) lookups.set(personId, answer)\n    siteNames.set(hostId, host.exists ? String(host.get('name') ?? '') : '')\n  }\n\n  for (const candidate of selection.emails) {\n    if (run.stopped || deps.now() >= context.deadlineMs) {\n      report.held += 1\n      continue\n    }\n    const enrollment = candidate.enrollment as OutreachEnrollment\n    const personId = outreachEnrollmentPerson(enrollment).id\n    await runEmailStep(deps, firestore, run, {\n      enrollment,\n      sequence: candidate.sequence as OutreachSequence,\n      person: people.get(personId) ?? null,\n      lookups: lookups.get(personId) ?? null,\n      siteName: siteNames.get(enrollment.hostId) ?? '',\n    })\n  }\n}\n\n/** Any lookup the runtime could not make: the send waits for a run that can. */\nfunction uncheckable(lookups: OutreachGateLookups | null): boolean {\n  return !lookups || Object.values(lookups).some((value) => value === null)\n}\n\n/** The event a gate's refusal ends an enrollment with. */\nfunction gateEvent(blocks: readonly OutreachGateBlock[], atMs: number): OutreachEnrollmentEvent {\n  const optedOut = blocks.find((block) => block.code === 'do_not_contact' || block.code === 'sales_opted_out')\n  if (optedOut) return { type: 'opt_out', atMs, reason: 'do_not_contact', detail: optedOut.reason }\n  return { type: 'stop', atMs, byUid: null, reason: 'gate', detail: blocks.map((block) => block.reason).join(' ') }\n}\n\n/** The sender line a mailbox's mail goes out with. */\nconst senderOf = (mailbox: OutreachMailbox) => ({\n  address: mailbox.sendAs || mailbox.email,\n  name: mailbox.displayName || null,\n})\n\nasync function openClient(deps: OutreachRuntimeDeps, run: MailboxRun) {\n  const opened = (run.opened ??= await deps.openMailbox(run.mailbox.id))\n  if (opened.ok === true) return opened.client\n  run.stopped = true\n  if (opened.reason !== 'not-configured') {\n    await noteOutreachMailboxReconnectRequired(deps, {\n      orgId: run.orgId,\n      mailboxId: run.mailbox.id,\n      errorCode: opened.reason,\n      nowMs: deps.now(),\n    })\n  }\n  return null\n}\n\n/**\n * Claims one step: the enrollment still active on the same step with no\n * live claim, and — for an email — a slot under the mailbox's cap today,\n * reserved in the same transaction.\n */\nasync function claimStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: OutreachEnrollment,\n  messageId: string | null,\n): Promise<'claimed' | 'taken' | 'cap'> {\n  const enrollmentRef = outreachOrgCollection(firestore, run.orgId, 'enrollments').doc(enrollment.id)\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  const nowMs = deps.now()\n  return firestore.runTransaction(async (transaction) => {\n    const [current, box] = await Promise.all([transaction.get(enrollmentRef), transaction.get(boxRef)])\n    const stored = readStoredOutreachEnrollment(enrollment.id, current.exists ? current.data() : undefined)\n    const claim = stored?.sendClaim\n    if (\n      !stored ||\n      stored.status !== 'active' ||\n      stored.stepIndex !== enrollment.stepIndex ||\n      stored.nextDueAtMs === null ||\n      stored.nextDueAtMs > nowMs ||\n      (claim && nowMs - claim.atMs < OUTREACH_CLAIM_STALE_MS)\n    ) {\n      return 'taken'\n    }\n    if (messageId) {\n      const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.exists ? box.data() : undefined)\n      if (!mailbox || mailbox.status !== 'connected') return 'taken'\n      const sent = outreachSentToday(mailbox.health, nowMs, mailbox.timezone)\n      if (sent >= outreachEffectiveDailyCap(mailbox, nowMs)) return 'cap'\n      transaction.update(boxRef, {\n        'health.sentToday': sent + 1,\n        'health.sentOnDay': outreachLocalDay(nowMs, mailbox.timezone),\n      })\n    }\n    transaction.update(enrollmentRef, {\n      sendClaim: { token: randomUUID(), atMs: nowMs, stepIndex: enrollment.stepIndex, messageId },\n      updatedAtMs: nowMs,\n    })\n    return 'claimed'\n  })\n}\n\n/** Drops a claim, and hands an email's reservation back to the mailbox's day. */\nasync function releaseClaim(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: Pick<OutreachEnrollment, 'id'>,\n  reserved: boolean,\n  event: OutreachEnrollmentEvent | null = null,\n): Promise<void> {\n  const nowMs = deps.now()\n  await applyOutreachEvent(firestore, {\n    orgId: run.orgId,\n    enrollmentId: enrollment.id,\n    event,\n    extra: () => ({ sendClaim: null }),\n    nowMs,\n  })\n  if (!reserved) return\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  await firestore.runTransaction(async (transaction) => {\n    const box = await transaction.get(boxRef)\n    const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.exists ? box.data() : undefined)\n    if (!mailbox || mailbox.health?.sentOnDay !== outreachLocalDay(nowMs, mailbox.timezone)) return\n    transaction.update(boxRef, { 'health.sentToday': Math.max(0, (Number(mailbox.health.sentToday) || 0) - 1) })\n  })\n}\n\n/**\n * Records a step that ran: the engine's completion patch, the claim\n * cleared, the step's record kept — and for an email the mailbox's send on\n * its day, its last-sent time and its window of recent sends. Refuses\n * (answers false) when the claim is no longer this run's.\n */\nasync function completeStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  input: {\n    enrollment: OutreachEnrollment\n    sequence: OutreachSequence\n    record: OutreachStepRecord\n    sent: { messageId: string; threadId: string; subject: string } | null\n    claimMessageId: string | null\n  },\n): Promise<boolean> {\n  const enrollmentRef = outreachOrgCollection(firestore, run.orgId, 'enrollments').doc(input.enrollment.id)\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  const nowMs = deps.now()\n  /*\n   * Whether this is the FIRST email this person has had from the sequence\n   * (AGL-3239), decided from the same read the step is recorded against and\n   * so re-decided on every transaction retry. It is what `stats.people`\n   * counts: the denominator of every engagement rate, and the thing\n   * `stats.sent` is not, since one person takes several steps.\n   */\n  let firstEmail = false\n  const completed = await firestore.runTransaction(async (transaction) => {\n    const [current, box] = await Promise.all([\n      transaction.get(enrollmentRef),\n      input.sent ? transaction.get(boxRef) : Promise.resolve(null),\n    ])\n    const stored = readStoredOutreachEnrollment(input.enrollment.id, current.exists ? current.data() : undefined)\n    if (!stored?.sendClaim || stored.sendClaim.messageId !== input.claimMessageId) return false\n    if (stored.stepIndex !== input.enrollment.stepIndex) return false\n    // The step RAN, whatever happened to the enrollment while it did — a\n    // member paused it, a reply stopped it — so it is recorded as run, and a\n    // resume never sends it twice.\n    firstEmail =\n      input.sent !== null &&\n      !(stored.stepRecords ?? []).some((record) => record.kind === 'email')\n    const plan = planOutreachStepCompletion({\n      enrollment: { ...stored, status: 'active' },\n      sequence: input.sequence,\n      mailbox: run.mailbox,\n      completedAtMs: nowMs,\n      sent: input.sent,\n      random: deps.random,\n    })\n    const patch: Record<string, unknown> = {\n      sendClaim: null,\n      stepRecords: [...(stored.stepRecords ?? []), input.record].slice(-20),\n      updatedAtMs: nowMs,\n      ...(plan.patch ?? {}),\n    }\n    if (stored.status !== 'active') {\n      patch['status'] = stored.status\n      if (stored.status !== 'paused') patch['nextDueAtMs'] = null\n    }\n    transaction.update(enrollmentRef, patch)\n    if (input.sent && box?.exists) {\n      const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.data())\n      if (mailbox) {\n        const day = outreachLocalDay(nowMs, mailbox.timezone)\n        const counts = mailbox.health?.daily?.[day] ?? { sent: 0, bounces: 0, replies: 0 }\n        transaction.update(boxRef, {\n          'health.lastSentAtMs': nowMs,\n          'health.lastErrorAtMs': null,\n          'health.lastErrorCode': null,\n          [`health.daily.${day}`]: { ...counts, sent: (Number(counts.sent) || 0) + 1 },\n          'health.recentSends': withRecentSend(mailbox.health?.recentSends, {\n            id: outreachSendDigest(input.sent.messageId),\n            atMs: nowMs,\n            bounced: false,\n          }),\n          updatedAtMs: nowMs,\n        })\n      }\n    }\n    return true\n  })\n  if (completed && input.sent) {\n    await bumpOutreachSequenceStats(firestore, {\n      orgId: run.orgId,\n      sequenceId: input.sequence.id,\n      firstEmail,\n      trackedLinks: input.record.links?.length ?? 0,\n    })\n  }\n  return completed\n}\n\n/**\n * The sequence's send counters (AGL-3239), written outside the enrollment's\n * transaction.\n *\n * One sequence holds every enrollment, so a transaction over it would\n * serialise every recipient against every other; `FieldValue.increment` is a\n * blind write with nothing to contend on. It is bookkeeping beside the act,\n * so a failure is logged and the send stands — the email has already left.\n *\n * `clickTracked` is stamped by the first send that actually carried a\n * rewritten link, never by the SETTING: a sequence with the setting on whose\n * emails have no links in them measured nothing, and the report must say\n * \"not measured\" for it rather than publish a 0% click rate.\n */\nasync function bumpOutreachSequenceStats(\n  firestore: Firestore,\n  input: { orgId: string; sequenceId: string; firstEmail: boolean; trackedLinks: number },\n): Promise<void> {\n  if (!input.sequenceId) return\n  await outreachOrgCollection(firestore, input.orgId, 'sequences')\n    .doc(input.sequenceId)\n    .update({\n      'stats.sent': FieldValue.increment(1),\n      ...(input.firstEmail ? { 'stats.people': FieldValue.increment(1) } : {}),\n      ...(input.trackedLinks > 0 ? { 'stats.clickTracked': true } : {}),\n    })\n    .catch((error: unknown) => {\n      console.warn('[outreach] a send could not be counted on its sequence', error)\n    })\n}\n\n/** One task step: the rep's task on the contact, then the step recorded. */\nasync function runTaskStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  candidate: OutreachDueCandidate,\n): Promise<boolean> {\n  const enrollment = candidate.enrollment as OutreachEnrollment\n  const sequence = candidate.sequence as OutreachSequence\n  const step = sequence.steps[enrollment.stepIndex] as OutreachTaskStep\n  if ((await claimStep(deps, firestore, run, enrollment, null)) !== 'claimed') return false\n  const nowMs = deps.now()\n  let taskId: string | null\n  try {\n    const written = await fileOutreachTask(deps, {\n      orgId: run.orgId,\n      hostId: enrollment.hostId,\n      link: outreachEnrollmentLink(enrollment),\n      dedupeKey: `step:${enrollment.id}:${step.id}`,\n      title: step.title,\n      notes: `From sequence step ${enrollment.stepIndex + 1}.`,\n      kind: OUTREACH_TASK_KIND_TO_RECORD[step.taskKind] ?? 'todo',\n      dueAtMs: nowMs,\n      assigneeUid: run.mailbox.connectedByUid,\n    })\n    taskId = written?.ok ? written.id : null\n    if (written?.ok === false) console.warn(`[outreach] a task step's task was not filed: ${written.error}`)\n  } catch (error) {\n    // The record system failed rather than refused: the step waits for a\n    // run that can file its task.\n    console.error('[outreach] filing a task step failed; the step waits', error)\n    await releaseClaim(deps, firestore, run, enrollment, false)\n    return false\n  }\n  return completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record: { stepIndex: enrollment.stepIndex, stepId: step.id, kind: 'task', atMs: nowMs, taskId },\n    sent: null,\n    claimMessageId: null,\n  })\n}\n\n/** A CRM template's body, read once per run. */\nasync function templateBody(firestore: Firestore, run: MailboxRun, templateId: string): Promise<string | null> {\n  if (!run.templates.has(templateId)) {\n    const snapshot = await firestore\n      .collection('orgs')\n      .doc(run.orgId)\n      .collection(CRM_COLLECTIONS.emailTemplates)\n      .doc(templateId)\n      .get()\n    run.templates.set(\n      templateId,\n      snapshot.exists ? normalizeCrmEmailTemplate(snapshot.data() as Record<string, unknown>).body : null,\n    )\n  }\n  return run.templates.get(templateId) ?? null\n}\n\nasync function runEmailStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  input: {\n    enrollment: OutreachEnrollment\n    sequence: OutreachSequence\n    person: OutreachEnrollCandidate | null\n    lookups: OutreachGateLookups | null\n    siteName: string\n  },\n): Promise<void> {\n  const { enrollment, sequence, person } = input\n  const { report, mailbox } = run\n  const nowMs = deps.now()\n  const stop = async (event: OutreachEnrollmentEvent, counter: 'stopped' | 'failed') => {\n    const outcome = await applyOutreachEvent(firestore, { orgId: run.orgId, enrollmentId: enrollment.id, event, nowMs })\n    if (outcome.changed) report[counter] += 1\n  }\n\n  // Every gate again, on the person as they stand now.\n  if (!person?.contact) {\n    return stop(\n      {\n        type: 'stop',\n        atMs: nowMs,\n        byUid: null,\n        reason: 'gate',\n        detail:\n          enrollment.target === 'lead'\n            ? \"This lead no longer exists in the sequence's site's CRM.\"\n            : 'This contact no longer exists in the CRM.',\n      },\n      'stopped',\n    )\n  }\n  if (person.convertedContactId && enrollment.target === 'lead') {\n    // The lead converted and the enrollment has not followed it yet: the\n    // conversion's listener re-points it, and the next run sends as the contact.\n    report.held += 1\n    return\n  }\n  if (!person.visible) {\n    return stop(\n      { type: 'stop', atMs: nowMs, byUid: null, reason: 'gate', detail: \"This contact is no longer in the sequence's site's CRM.\" },\n      'stopped',\n    )\n  }\n  if (uncheckable(input.lookups)) {\n    report.held += 1\n    return\n  }\n  const contactGroupId = consentGroupForHost(run.org, enrollment.hostId).groupId\n  const gate = evaluateOutreachGates({\n    email: enrollment.email,\n    contact: person.contact,\n    contactGroupId,\n    company: person.company,\n    settings: {\n      ...sequence.settings,\n      allowedCountries: effectiveOutreachAllowedCountries(\n        sequence.settings.allowedCountries,\n        run.settings.allowedCountries,\n      ),\n    },\n    personalLine: enrollment.personalLine,\n    attestations: enrollment.attestations,\n    enrollmentId: enrollment.id,\n    lookups: input.lookups as OutreachGateLookups,\n  })\n  if (!gate.allowed) return stop(gateEvent(gate.blocks, nowMs), 'stopped')\n\n  // The email, with its way out.\n  const listUnsubscribeUrl = deps.unsubscribeUrl({ orgId: run.orgId, enrollmentId: enrollment.id })\n  const mailto = outreachUnsubscribeMailbox(mailbox.email)\n  if (!listUnsubscribeUrl || !mailto) {\n    // No link can be minted — no secret, or no HTTPS console origin — and an\n    // email without its one-click way out does not leave.\n    console.error('[outreach] no unsubscribe link could be minted; nothing sends until one can')\n    run.stopped = true\n    report.held += 1\n    return\n  }\n  const step = sequence.steps[enrollment.stepIndex]\n  const sender = senderOf(mailbox)\n  /*\n   * Click tracking is the sequence's own setting (AGL-3239) and is read\n   * here, per send, rather than once per run: a member turning it off\n   * applies to the next email, not to the next hour. A link the minter\n   * cannot sign is left exactly as the step wrote it.\n   */\n  const rewriteLink = sequence.settings.trackClicks\n    ? (link: { url: string; index: number }) =>\n        deps.clickUrl({\n          orgId: run.orgId,\n          enrollmentId: enrollment.id,\n          stepIndex: enrollment.stepIndex,\n          linkIndex: link.index,\n          url: link.url,\n        })\n    : null\n  const composed = composeOutreachEmail({\n    sequence,\n    enrollment,\n    orgSettings: run.settings,\n    rewriteLink,\n    merge: {\n      // For a lead, the contact-shaped view of it (`leadAsContact`), so a\n      // step written with `{{contact.*}}` reads the lead; `{{lead.*}}` reads\n      // the lead's own document beside it.\n      contact: person.contact,\n      contactGroupId,\n      lead: person.lead,\n      sender: { name: mailbox.displayName, email: sender.address },\n      site: { name: input.siteName },\n    },\n    templateBody: step?.kind === 'email' && step.templateId ? await templateBody(firestore, run, step.templateId) : null,\n    listUnsubscribeUrl,\n    listUnsubscribeMailto: mailto.uri,\n  })\n  if (composed.error || !composed.email) {\n    const code = composed.error?.code\n    if (code === 'missing_postal_address' || code === 'missing_legal_name') {\n      // The organization's footer: nothing of theirs sends until it is set.\n      run.stopped = true\n      report.held += 1\n      return\n    }\n    if (code === 'invalid_recipient' || code === 'missing_thread' || code === 'not_an_email_step') {\n      return stop({ type: 'send_failed', atMs: nowMs, detail: composed.error?.message }, 'failed')\n    }\n    // The sequence's own words: the rep fixes the step and resumes.\n    return stop({ type: 'pause', atMs: nowMs, byUid: null, detail: composed.error?.message }, 'failed')\n  }\n  if (composed.unresolvedFields.length) {\n    const fields = composed.unresolvedFields.map((field) => `{{${field}}}`).join(', ')\n    return stop(\n      {\n        type: 'pause',\n        atMs: nowMs,\n        byUid: null,\n        detail: `Paused before sending: this contact has nothing for ${fields}. Fill it in and resume.`,\n      },\n      'failed',\n    )\n  }\n\n  // Claimed, then sent, then recorded.\n  const domain = sender.address.slice(sender.address.lastIndexOf('@') + 1)\n  const local = randomUUID()\n  const messageId = `<${local}@${domain}>`\n  const claimed = await claimStep(deps, firestore, run, enrollment, messageId)\n  if (claimed !== 'claimed') {\n    if (claimed === 'cap') run.stopped = true\n    report.held += 1\n    return\n  }\n  const client = await openClient(deps, run)\n  if (!client) {\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    report.held += 1\n    return\n  }\n  let sent: Awaited<ReturnType<typeof sendComposedOutreachEmail>>\n  try {\n    sent = await sendComposedOutreachEmail(client, composed.email, sender, {\n      messageIdLocalPart: local,\n      messageIdDomain: domain,\n    })\n  } catch (error) {\n    if (error instanceof Rfc5322MessageError || (error instanceof GmailTransportError && error.code === 'invalid_request')) {\n      await releaseClaim(deps, firestore, run, enrollment, true, {\n        type: 'send_failed',\n        atMs: deps.now(),\n        detail: `Gmail refused the email: ${error.message}`,\n      })\n      report.failed += 1\n      return\n    }\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    report.held += 1\n    run.stopped = true\n    const code = error instanceof GmailTransportError ? error.code : 'unexpected'\n    if (isReconnectRequired(error)) {\n      await noteOutreachMailboxReconnectRequired(deps, {\n        orgId: run.orgId,\n        mailboxId: mailbox.id,\n        errorCode: code,\n        nowMs: deps.now(),\n      })\n    } else {\n      await mailboxRef(firestore, run.orgId, mailbox.id)\n        .update({ 'health.lastErrorAtMs': deps.now(), 'health.lastErrorCode': code })\n        .catch(() => undefined)\n    }\n    console.error(`[outreach] a send from a mailbox failed (${code}); its sends wait for the next run`)\n    return\n  }\n\n  const record: OutreachStepRecord = {\n    stepIndex: enrollment.stepIndex,\n    stepId: step?.id ?? '',\n    kind: 'email',\n    atMs: deps.now(),\n    gmailMessageId: sent.gmailMessageId,\n    gmailThreadId: sent.threadId,\n    messageId: sent.messageId,\n    subject: sent.subject,\n    ...(composed.email.trackedLinks.length ? { links: composed.email.trackedLinks } : {}),\n  }\n  await completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record,\n    sent: { messageId: sent.messageId, threadId: sent.threadId, subject: sent.subject },\n    claimMessageId: messageId,\n  })\n  report.sent += 1\n  await fileOutreachEmail(deps, {\n    orgId: run.orgId,\n    hostId: enrollment.hostId,\n    link: outreachEnrollmentLink(enrollment),\n    direction: 'outbound',\n    subject: sent.subject,\n    from: sender.address,\n    to: composed.email.to,\n    messageId: sent.messageId,\n    inReplyTo: composed.email.inReplyTo ?? null,\n    body: composed.email.text,\n    atMs: record.atMs,\n    byUid: mailbox.connectedByUid,\n    byName: mailbox.displayName || null,\n  })\n}\n\n/**\n * Settles a claim a run died holding. A task step's claim is dropped and\n * the step runs again (its task is filed once however often it is asked).\n * An email's claim looks for the message it minted in the mailbox: found,\n * the send happened and is recorded; not found, it did not, and the claim\n * and its reservation are handed back for the next run.\n */\nasync function recoverClaim(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: OutreachEnrollment,\n  sequence: OutreachSequence,\n): Promise<boolean> {\n  const claim = enrollment.sendClaim\n  if (!claim) return false\n  if (!claim.messageId) {\n    await releaseClaim(deps, firestore, run, enrollment, false)\n    return true\n  }\n  const client = await openClient(deps, run)\n  if (!client) return false\n  const bare = claim.messageId.replace(/^<|>$/g, '')\n  const found = await client.listMessages({ q: `rfc822msgid:${bare}`, maxResults: 1, includeSpamTrash: true })\n  const hit = found.messages[0]\n  if (!hit) {\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    return true\n  }\n  const message = await client.getMessage(hit.id, { metadataHeaders: ['Subject'] })\n  const subject = message.headers.find((header) => header.name.toLowerCase() === 'subject')?.value ?? ''\n  const step = sequence.steps[enrollment.stepIndex]\n  return completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record: {\n      stepIndex: enrollment.stepIndex,\n      stepId: step?.id ?? 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+{"version":3,"sources":["../../../../../../../libs/plugins/outreach/src/lib/runtime/send-job.ts"],"sourcesContent":["/**\n * @license\n * Copyright 2026 Aglyn LLC\n *\n * Licensed under the Apache License, Version 2.0 (the \"License\");\n * you may not use this file except in compliance with the License.\n * You may obtain a copy of the License at\n *\n *   http://www.apache.org/licenses/LICENSE-2.0\n *\n * Unless required by applicable law or agreed to in writing, software\n * distributed under the License is distributed on an \"AS IS\" BASIS,\n * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.\n * See the License for the specific language governing permissions and\n * limitations under the License.\n */\n\nimport { consentGroupForHost } from '@aglyn/aglyn/app-utils/consent-groups'\nimport { CRM_COLLECTIONS } from '@aglyn/aglyn/app-utils/crm'\nimport { normalizeCrmEmailTemplate } from '@aglyn/aglyn/app-utils/crm-email-templates'\nimport { FieldValue } from 'firebase-admin/firestore'\nimport { randomUUID } from 'node:crypto'\nimport { composeOutreachEmail } from '../engine/compose'\nimport { planOutreachStepCompletion, type OutreachEnrollmentEvent } from '../engine/enrollment-state'\nimport { evaluateOutreachGates, type OutreachGateBlock, type OutreachGateLookups } from '../engine/gates'\nimport {\n  outreachSentToday,\n  outreachTickAllowance,\n  selectDueOutreachEnrollments,\n  type OutreachDueCandidate,\n} from '../engine/sending-capacity'\nimport { readOutreachEnrollCandidates, type OutreachEnrollCandidate } from '../enrollment/enroll-people'\nimport { readOutreachGateLookups } from '../enrollment/gate-lookups'\nimport { mailboxRef } from '../mailboxes/mailbox-credentials'\nimport { outreachEffectiveDailyCap, outreachLocalDay } from '../mailboxes/mailbox-settings'\nimport type { OpenedOutreachMailbox } from '../mailboxes/mailbox-transport'\nimport { effectiveOutreachAllowedCountries } from '../model/compliance-settings'\nimport {\n  OUTREACH_COLLECTIONS,\n  type OutreachComplianceSettingsDocument,\n  type OutreachEnrollment,\n  type OutreachMailbox,\n  type OutreachSequence,\n  type OutreachStepRecord,\n  type OutreachTaskStep,\n} from '../model/outreach.types'\nimport { readOutreachComplianceSettingsDoc } from '../storage/compliance-settings-store'\nimport {\n  outreachEnrollmentLink,\n  outreachEnrollmentPerson,\n  outreachOrgCollection,\n  readStoredOutreachEnrollment,\n  readStoredOutreachMailbox,\n  readStoredOutreachSequence,\n} from '../storage/outreach-records'\nimport { GmailTransportError, isReconnectRequired } from '../transport/gmail-errors'\nimport { Rfc5322MessageError } from '../transport/rfc5322'\nimport { sendComposedOutreachEmail } from '../transport/send-message'\nimport { creditOutreachFirstSend } from './campaign-credit'\nimport { applyOutreachEvent } from './enrollment-events'\nimport { outreachSendDigest, withRecentSend } from './mailbox-health-store'\nimport { noteOutreachMailboxReconnectRequired } from './mailbox-notices'\nimport type { OutreachRuntimeDeps } from './runtime-deps'\nimport { fileOutreachEmail, fileOutreachTask, OUTREACH_TASK_KIND_TO_RECORD } from './timeline'\nimport { outreachUnsubscribeMailbox } from './unsubscribe-link'\n\n/*==========================================\n * THE SEND JOB (AGL-2981): every fifteen minutes, on the console.\n *\n * ## What comes due\n *\n * One collection-group read finds every active enrollment whose next step\n * is due, oldest first, bounded per run. They are grouped by workspace and\n * mailbox, and each group is judged before anything is sent:\n *\n * - the workspace: Outreach switched on, entitled and released to it;\n * - the mailbox: an enrollment whose mailbox is gone, disconnected, or whose\n *   member left the organization is STOPPED — nothing will ever send it, and\n *   leaving it active would show a sequence that is not running. A paused\n *   mailbox, or one waiting to be reconnected, holds its enrollments;\n * - the member it sends as: a lockdown of the platform, the workspace or the\n *   member holds everything.\n *\n * ## How much goes\n *\n * The engine's per-run allowance — the day's cap and ramp, spread across\n * the window, at most five a run — picks the enrollments (follow-ups first);\n * a task step is due whenever its time comes and spends no allowance.\n *\n * ## One send, exactly once\n *\n * Each email is CLAIMED before it is sent: a transaction over the enrollment\n * and its mailbox checks the enrollment is still active on the same step\n * with no live claim, and that the mailbox's day has room under its cap,\n * then writes the claim and reserves the day's count. Two runs racing for\n * one enrollment write one claim; two racing for one mailbox's last slot\n * reserve it once. The claim carries the `Message-ID` minted for the send,\n * so a claim a run died holding is settled by finding the message in the\n * mailbox rather than by sending it a second time. A send that fails hands\n * its reservation back.\n *\n * Before it is claimed, every gate is asked again — the do-not-contact\n * list, the suppression lists, the sales topic, the roster, the other\n * sequences — because a person enrolled on Monday can unsubscribe by\n * Thursday. A lookup that could not be made holds the send; a gate that\n * refuses stops the enrollment, saying why.\n *==========================================*/\n\nexport { OUTREACH_SEND_JOB_ID } from '../constants/runtime-jobs'\n\n/** The most due enrollments one run reads. */\nexport const OUTREACH_SEND_SCAN_LIMIT = 300\n\n/** How long a claim holds before a later run settles it. */\nexport const OUTREACH_CLAIM_STALE_MS = 10 * 60_000\n\n/** What one run did, for the tick's answer. */\nexport interface OutreachSendReport {\n  [key: string]: number\n  due: number\n  sent: number\n  tasks: number\n  /** Stopped by a gate or an unusable mailbox. */\n  stopped: number\n  /** Paused for the rep to fix, or failed for good. */\n  failed: number\n  /** Due, and left for a later run: the allowance, a lookup, a hold. */\n  held: number\n  /** Claims a dead run left, settled. */\n  recovered: number\n}\n\ntype Firestore = FirebaseFirestore.Firestore\n\ninterface MailboxRun {\n  orgId: string\n  org: Record<string, unknown>\n  mailbox: OutreachMailbox\n  settings: OutreachComplianceSettingsDocument\n  report: OutreachSendReport\n  deadlineMs: number\n  opened: OpenedOutreachMailbox | null\n  /** Set once the mailbox itself cannot send this run. */\n  stopped: boolean\n  templates: Map<string, string | null>\n}\n\nconst blankReport = (): OutreachSendReport => ({\n  due: 0,\n  sent: 0,\n  tasks: 0,\n  stopped: 0,\n  failed: 0,\n  held: 0,\n  recovered: 0,\n})\n\n/** Runs the send job once — see the module note. */\nexport async function runOutreachSendJob(\n  deps: OutreachRuntimeDeps,\n  context: { nowMs: number; deadlineMs: number },\n): Promise<OutreachSendReport> {\n  const firestore = deps.firestore()\n  const report = blankReport()\n  const due = await firestore\n    .collectionGroup(OUTREACH_COLLECTIONS.enrollments)\n    .where('status', '==', 'active')\n    .where('nextDueAtMs', '<=', context.nowMs)\n    .orderBy('nextDueAtMs')\n    .limit(OUTREACH_SEND_SCAN_LIMIT)\n    .get()\n  report.due = due.size\n  const byOrg = new Map<string, Map<string, OutreachEnrollment[]>>()\n  for (const doc of due.docs) {\n    const orgId = doc.ref.parent.parent?.id\n    const enrollment = readStoredOutreachEnrollment(doc.id, doc.data())\n    if (!orgId || !enrollment) continue\n    const mailboxes = byOrg.get(orgId) ?? new Map<string, OutreachEnrollment[]>()\n    mailboxes.set(enrollment.mailboxId, [...(mailboxes.get(enrollment.mailboxId) ?? []), enrollment])\n    byOrg.set(orgId, mailboxes)\n  }\n\n  for (const [orgId, mailboxes] of byOrg) {\n    const waiting = [...mailboxes.values()].reduce((sum, list) => sum + list.length, 0)\n    if (deps.now() >= context.deadlineMs) {\n      report.held += waiting\n      continue\n    }\n    const orgSnapshot = await firestore.collection('orgs').doc(orgId).get()\n    const org = (orgSnapshot.exists ? orgSnapshot.data() : null) as Record<string, unknown> | null\n    if (!org || (await deps.orgRefusal(orgId, org))) {\n      report.held += waiting\n      continue\n    }\n    const settings = await readOutreachComplianceSettingsDoc(firestore, orgId)\n    for (const [mailboxId, enrollments] of mailboxes) {\n      await runMailbox(deps, firestore, { orgId, org, mailboxId, enrollments, settings, report, context })\n    }\n  }\n  return report\n}\n\n/** The reason an unusable mailbox stops an enrollment, or `null` for a usable one. */\nasync function unusableMailbox(\n  firestore: Firestore,\n  orgId: string,\n  mailbox: OutreachMailbox | null,\n): Promise<string | null> {\n  if (!mailbox) return 'The mailbox this sequence sends from was removed.'\n  if (mailbox.status === 'disconnected') return 'The mailbox this sequence sends from was disconnected.'\n  const member = await firestore.collection('orgs').doc(orgId).collection('members').doc(mailbox.connectedByUid).get()\n  return member.exists\n    ? null\n    : 'The member who connected the mailbox this sequence sends from is no longer in the organization.'\n}\n\nasync function runMailbox(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  input: {\n    orgId: string\n    org: Record<string, unknown>\n    mailboxId: string\n    enrollments: OutreachEnrollment[]\n    settings: OutreachComplianceSettingsDocument\n    report: OutreachSendReport\n    context: { nowMs: number; deadlineMs: number }\n  },\n): Promise<void> {\n  const { orgId, org, report, context } = input\n  const nowMs = context.nowMs\n  const snapshot = await mailboxRef(firestore, orgId, input.mailboxId).get()\n  const mailbox = readStoredOutreachMailbox(input.mailboxId, snapshot.exists ? snapshot.data() : undefined)\n  const unusable = await unusableMailbox(firestore, orgId, mailbox)\n  if (unusable || !mailbox) {\n    for (const enrollment of input.enrollments) {\n      const outcome = await applyOutreachEvent(firestore, {\n        orgId,\n        enrollmentId: enrollment.id,\n        event: { type: 'stop', atMs: nowMs, byUid: null, reason: 'gate', detail: unusable },\n        nowMs,\n      })\n      if (outcome.changed) report.stopped += 1\n    }\n    return\n  }\n  if (mailbox.status !== 'connected' || (await deps.sendRefusal({ orgId, org, uid: mailbox.connectedByUid }))) {\n    report.held += input.enrollments.length\n    return\n  }\n\n  const run: MailboxRun = {\n    orgId,\n    org,\n    mailbox,\n    settings: input.settings,\n    report,\n    deadlineMs: context.deadlineMs,\n    opened: null,\n    stopped: false,\n    templates: new Map(),\n  }\n  const sequenceIds = [...new Set(input.enrollments.map((enrollment) => enrollment.sequenceId))]\n  const sequenceSnapshots = await firestore.getAll(\n    ...sequenceIds.map((id) => outreachOrgCollection(firestore, orgId, 'sequences').doc(id)),\n  )\n  const sequences = new Map<string, OutreachSequence>()\n  sequenceSnapshots.forEach((sequenceSnapshot, index) => {\n    const sequence = readStoredOutreachSequence(\n      sequenceIds[index],\n      sequenceSnapshot.exists ? sequenceSnapshot.data() : undefined,\n    )\n    if (sequence) sequences.set(sequence.id, sequence)\n  })\n\n  const candidates: OutreachDueCandidate[] = []\n  for (const enrollment of input.enrollments) {\n    const sequence = sequences.get(enrollment.sequenceId)\n    const claim = enrollment.sendClaim\n    if (claim && nowMs - claim.atMs < OUTREACH_CLAIM_STALE_MS) continue\n    if (claim && sequence) {\n      if (await recoverClaim(deps, firestore, run, enrollment, sequence)) report.recovered += 1\n      continue\n    }\n    if (sequence) candidates.push({ enrollment, sequence })\n  }\n\n  const allowance = outreachTickAllowance({ mailbox, nowMs })\n  const selection = selectDueOutreachEnrollments({ candidates, mailbox, nowMs, allowance: allowance.allowance })\n  report.held += selection.deferred.length\n\n  for (const candidate of selection.tasks) {\n    if (deps.now() >= context.deadlineMs) {\n      report.held += 1\n      continue\n    }\n    if (await runTaskStep(deps, firestore, run, candidate)) report.tasks += 1\n  }\n  if (!selection.emails.length) return\n\n  // The people behind the emails, read once per site: the contact and its\n  // company, and every lookup the gates decide on.\n  const people = new Map<string, OutreachEnrollCandidate>()\n  const lookups = new Map<string, OutreachGateLookups>()\n  const byHost = new Map<string, OutreachEnrollment[]>()\n  for (const candidate of selection.emails) {\n    const enrollment = candidate.enrollment as OutreachEnrollment\n    byHost.set(enrollment.hostId, [...(byHost.get(enrollment.hostId) ?? []), enrollment])\n  }\n  const siteNames = new Map<string, string>()\n  for (const [hostId, enrollments] of byHost) {\n    const contactGroupId = consentGroupForHost(org, hostId).groupId\n    // Each by the record it names — the contact, or the lead while the\n    // person is one (AGL-3234) — keyed by that record's id.\n    const [candidatesRead, lookupsRead, host] = await Promise.all([\n      readOutreachEnrollCandidates(firestore, {\n        orgId,\n        hostId,\n        contactGroupId,\n        people: enrollments.map(outreachEnrollmentPerson),\n      }),\n      readOutreachGateLookups(firestore, {\n        orgId,\n        hostId,\n        people: enrollments.map((enrollment) => {\n          const person = outreachEnrollmentPerson(enrollment)\n          return {\n            personId: person.id,\n            contactId: person.kind === 'contact' ? person.id : null,\n            leadId: person.kind === 'lead' ? person.id : null,\n            email: enrollment.email,\n          }\n        }),\n      }),\n      firestore.collection('hosts').doc(hostId).get(),\n    ])\n    for (const person of candidatesRead) people.set(person.personId, person)\n    for (const [personId, answer] of lookupsRead) lookups.set(personId, answer)\n    siteNames.set(hostId, host.exists ? String(host.get('name') ?? '') : '')\n  }\n\n  for (const candidate of selection.emails) {\n    if (run.stopped || deps.now() >= context.deadlineMs) {\n      report.held += 1\n      continue\n    }\n    const enrollment = candidate.enrollment as OutreachEnrollment\n    const personId = outreachEnrollmentPerson(enrollment).id\n    await runEmailStep(deps, firestore, run, {\n      enrollment,\n      sequence: candidate.sequence as OutreachSequence,\n      person: people.get(personId) ?? null,\n      lookups: lookups.get(personId) ?? null,\n      siteName: siteNames.get(enrollment.hostId) ?? '',\n    })\n  }\n}\n\n/** Any lookup the runtime could not make: the send waits for a run that can. */\nfunction uncheckable(lookups: OutreachGateLookups | null): boolean {\n  return !lookups || Object.values(lookups).some((value) => value === null)\n}\n\n/** The event a gate's refusal ends an enrollment with. */\nfunction gateEvent(blocks: readonly OutreachGateBlock[], atMs: number): OutreachEnrollmentEvent {\n  const optedOut = blocks.find((block) => block.code === 'do_not_contact' || block.code === 'sales_opted_out')\n  if (optedOut) return { type: 'opt_out', atMs, reason: 'do_not_contact', detail: optedOut.reason }\n  return { type: 'stop', atMs, byUid: null, reason: 'gate', detail: blocks.map((block) => block.reason).join(' ') }\n}\n\n/** The sender line a mailbox's mail goes out with. */\nconst senderOf = (mailbox: OutreachMailbox) => ({\n  address: mailbox.sendAs || mailbox.email,\n  name: mailbox.displayName || null,\n})\n\nasync function openClient(deps: OutreachRuntimeDeps, run: MailboxRun) {\n  const opened = (run.opened ??= await deps.openMailbox(run.mailbox.id))\n  if (opened.ok === true) return opened.client\n  run.stopped = true\n  if (opened.reason !== 'not-configured') {\n    await noteOutreachMailboxReconnectRequired(deps, {\n      orgId: run.orgId,\n      mailboxId: run.mailbox.id,\n      errorCode: opened.reason,\n      nowMs: deps.now(),\n    })\n  }\n  return null\n}\n\n/**\n * Claims one step: the enrollment still active on the same step with no\n * live claim, and — for an email — a slot under the mailbox's cap today,\n * reserved in the same transaction.\n */\nasync function claimStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: OutreachEnrollment,\n  messageId: string | null,\n): Promise<'claimed' | 'taken' | 'cap'> {\n  const enrollmentRef = outreachOrgCollection(firestore, run.orgId, 'enrollments').doc(enrollment.id)\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  const nowMs = deps.now()\n  return firestore.runTransaction(async (transaction) => {\n    const [current, box] = await Promise.all([transaction.get(enrollmentRef), transaction.get(boxRef)])\n    const stored = readStoredOutreachEnrollment(enrollment.id, current.exists ? current.data() : undefined)\n    const claim = stored?.sendClaim\n    if (\n      !stored ||\n      stored.status !== 'active' ||\n      stored.stepIndex !== enrollment.stepIndex ||\n      stored.nextDueAtMs === null ||\n      stored.nextDueAtMs > nowMs ||\n      (claim && nowMs - claim.atMs < OUTREACH_CLAIM_STALE_MS)\n    ) {\n      return 'taken'\n    }\n    if (messageId) {\n      const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.exists ? box.data() : undefined)\n      if (!mailbox || mailbox.status !== 'connected') return 'taken'\n      const sent = outreachSentToday(mailbox.health, nowMs, mailbox.timezone)\n      if (sent >= outreachEffectiveDailyCap(mailbox, nowMs)) return 'cap'\n      transaction.update(boxRef, {\n        'health.sentToday': sent + 1,\n        'health.sentOnDay': outreachLocalDay(nowMs, mailbox.timezone),\n      })\n    }\n    transaction.update(enrollmentRef, {\n      sendClaim: { token: randomUUID(), atMs: nowMs, stepIndex: enrollment.stepIndex, messageId },\n      updatedAtMs: nowMs,\n    })\n    return 'claimed'\n  })\n}\n\n/** Drops a claim, and hands an email's reservation back to the mailbox's day. */\nasync function releaseClaim(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: Pick<OutreachEnrollment, 'id'>,\n  reserved: boolean,\n  event: OutreachEnrollmentEvent | null = null,\n): Promise<void> {\n  const nowMs = deps.now()\n  await applyOutreachEvent(firestore, {\n    orgId: run.orgId,\n    enrollmentId: enrollment.id,\n    event,\n    extra: () => ({ sendClaim: null }),\n    nowMs,\n  })\n  if (!reserved) return\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  await firestore.runTransaction(async (transaction) => {\n    const box = await transaction.get(boxRef)\n    const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.exists ? box.data() : undefined)\n    if (!mailbox || mailbox.health?.sentOnDay !== outreachLocalDay(nowMs, mailbox.timezone)) return\n    transaction.update(boxRef, { 'health.sentToday': Math.max(0, (Number(mailbox.health.sentToday) || 0) - 1) })\n  })\n}\n\n/**\n * Records a step that ran: the engine's completion patch, the claim\n * cleared, the step's record kept — and for an email the mailbox's send on\n * its day, its last-sent time and its window of recent sends. Refuses\n * (answers false) when the claim is no longer this run's.\n */\nasync function completeStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  input: {\n    enrollment: OutreachEnrollment\n    sequence: OutreachSequence\n    record: OutreachStepRecord\n    sent: { messageId: string; threadId: string; subject: string } | null\n    claimMessageId: string | null\n  },\n): Promise<boolean> {\n  const enrollmentRef = outreachOrgCollection(firestore, run.orgId, 'enrollments').doc(input.enrollment.id)\n  const boxRef = mailboxRef(firestore, run.orgId, run.mailbox.id)\n  const nowMs = deps.now()\n  /*\n   * Whether this is the FIRST email this person has had from the sequence\n   * (AGL-3239), decided from the same read the step is recorded against and\n   * so re-decided on every transaction retry. It is what `stats.people`\n   * counts: the denominator of every engagement rate, and the thing\n   * `stats.sent` is not, since one person takes several steps.\n   */\n  let firstEmail = false\n  const completed = await firestore.runTransaction(async (transaction) => {\n    const [current, box] = await Promise.all([\n      transaction.get(enrollmentRef),\n      input.sent ? transaction.get(boxRef) : Promise.resolve(null),\n    ])\n    const stored = readStoredOutreachEnrollment(input.enrollment.id, current.exists ? current.data() : undefined)\n    if (!stored?.sendClaim || stored.sendClaim.messageId !== input.claimMessageId) return false\n    if (stored.stepIndex !== input.enrollment.stepIndex) return false\n    // The step RAN, whatever happened to the enrollment while it did — a\n    // member paused it, a reply stopped it — so it is recorded as run, and a\n    // resume never sends it twice.\n    firstEmail =\n      input.sent !== null &&\n      !(stored.stepRecords ?? []).some((record) => record.kind === 'email')\n    const plan = planOutreachStepCompletion({\n      enrollment: { ...stored, status: 'active' },\n      sequence: input.sequence,\n      mailbox: run.mailbox,\n      completedAtMs: nowMs,\n      sent: input.sent,\n      random: deps.random,\n    })\n    const patch: Record<string, unknown> = {\n      sendClaim: null,\n      stepRecords: [...(stored.stepRecords ?? []), input.record].slice(-20),\n      updatedAtMs: nowMs,\n      ...(plan.patch ?? {}),\n    }\n    if (stored.status !== 'active') {\n      patch['status'] = stored.status\n      if (stored.status !== 'paused') patch['nextDueAtMs'] = null\n    }\n    transaction.update(enrollmentRef, patch)\n    if (input.sent && box?.exists) {\n      const mailbox = readStoredOutreachMailbox(run.mailbox.id, box.data())\n      if (mailbox) {\n        const day = outreachLocalDay(nowMs, mailbox.timezone)\n        const counts = mailbox.health?.daily?.[day] ?? { sent: 0, bounces: 0, replies: 0 }\n        transaction.update(boxRef, {\n          'health.lastSentAtMs': nowMs,\n          'health.lastErrorAtMs': null,\n          'health.lastErrorCode': null,\n          [`health.daily.${day}`]: { ...counts, sent: (Number(counts.sent) || 0) + 1 },\n          'health.recentSends': withRecentSend(mailbox.health?.recentSends, {\n            id: outreachSendDigest(input.sent.messageId),\n            atMs: nowMs,\n            bounced: false,\n          }),\n          updatedAtMs: nowMs,\n        })\n      }\n    }\n    return true\n  })\n  if (completed && input.sent) {\n    await bumpOutreachSequenceStats(firestore, {\n      orgId: run.orgId,\n      sequenceId: input.sequence.id,\n      firstEmail,\n      trackedLinks: input.record.links?.length ?? 0,\n    })\n  }\n  return completed\n}\n\n/**\n * The sequence's send counters (AGL-3239), written outside the enrollment's\n * transaction.\n *\n * One sequence holds every enrollment, so a transaction over it would\n * serialise every recipient against every other; `FieldValue.increment` is a\n * blind write with nothing to contend on. It is bookkeeping beside the act,\n * so a failure is logged and the send stands — the email has already left.\n *\n * `clickTracked` is stamped by the first send that actually carried a\n * rewritten link, never by the SETTING: a sequence with the setting on whose\n * emails have no links in them measured nothing, and the report must say\n * \"not measured\" for it rather than publish a 0% click rate.\n */\nasync function bumpOutreachSequenceStats(\n  firestore: Firestore,\n  input: { orgId: string; sequenceId: string; firstEmail: boolean; trackedLinks: number },\n): Promise<void> {\n  if (!input.sequenceId) return\n  await outreachOrgCollection(firestore, input.orgId, 'sequences')\n    .doc(input.sequenceId)\n    .update({\n      'stats.sent': FieldValue.increment(1),\n      ...(input.firstEmail ? { 'stats.people': FieldValue.increment(1) } : {}),\n      ...(input.trackedLinks > 0 ? { 'stats.clickTracked': true } : {}),\n    })\n    .catch((error: unknown) => {\n      console.warn('[outreach] a send could not be counted on its sequence', error)\n    })\n}\n\n/** One task step: the rep's task on the contact, then the step recorded. */\nasync function runTaskStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  candidate: OutreachDueCandidate,\n): Promise<boolean> {\n  const enrollment = candidate.enrollment as OutreachEnrollment\n  const sequence = candidate.sequence as OutreachSequence\n  const step = sequence.steps[enrollment.stepIndex] as OutreachTaskStep\n  if ((await claimStep(deps, firestore, run, enrollment, null)) !== 'claimed') return false\n  const nowMs = deps.now()\n  let taskId: string | null\n  try {\n    const written = await fileOutreachTask(deps, {\n      orgId: run.orgId,\n      hostId: enrollment.hostId,\n      link: outreachEnrollmentLink(enrollment),\n      dedupeKey: `step:${enrollment.id}:${step.id}`,\n      title: step.title,\n      notes: `From sequence step ${enrollment.stepIndex + 1}.`,\n      kind: OUTREACH_TASK_KIND_TO_RECORD[step.taskKind] ?? 'todo',\n      dueAtMs: nowMs,\n      assigneeUid: run.mailbox.connectedByUid,\n    })\n    taskId = written?.ok ? written.id : null\n    if (written?.ok === false) console.warn(`[outreach] a task step's task was not filed: ${written.error}`)\n  } catch (error) {\n    // The record system failed rather than refused: the step waits for a\n    // run that can file its task.\n    console.error('[outreach] filing a task step failed; the step waits', error)\n    await releaseClaim(deps, firestore, run, enrollment, false)\n    return false\n  }\n  return completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record: { stepIndex: enrollment.stepIndex, stepId: step.id, kind: 'task', atMs: nowMs, taskId },\n    sent: null,\n    claimMessageId: null,\n  })\n}\n\n/** A CRM template's body, read once per run. */\nasync function templateBody(firestore: Firestore, run: MailboxRun, templateId: string): Promise<string | null> {\n  if (!run.templates.has(templateId)) {\n    const snapshot = await firestore\n      .collection('orgs')\n      .doc(run.orgId)\n      .collection(CRM_COLLECTIONS.emailTemplates)\n      .doc(templateId)\n      .get()\n    run.templates.set(\n      templateId,\n      snapshot.exists ? normalizeCrmEmailTemplate(snapshot.data() as Record<string, unknown>).body : null,\n    )\n  }\n  return run.templates.get(templateId) ?? null\n}\n\nasync function runEmailStep(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  input: {\n    enrollment: OutreachEnrollment\n    sequence: OutreachSequence\n    person: OutreachEnrollCandidate | null\n    lookups: OutreachGateLookups | null\n    siteName: string\n  },\n): Promise<void> {\n  const { enrollment, sequence, person } = input\n  const { report, mailbox } = run\n  const nowMs = deps.now()\n  const stop = async (event: OutreachEnrollmentEvent, counter: 'stopped' | 'failed') => {\n    const outcome = await applyOutreachEvent(firestore, { orgId: run.orgId, enrollmentId: enrollment.id, event, nowMs })\n    if (outcome.changed) report[counter] += 1\n  }\n\n  // Every gate again, on the person as they stand now.\n  if (!person?.contact) {\n    return stop(\n      {\n        type: 'stop',\n        atMs: nowMs,\n        byUid: null,\n        reason: 'gate',\n        detail:\n          enrollment.target === 'lead'\n            ? \"This lead no longer exists in the sequence's site's CRM.\"\n            : 'This contact no longer exists in the CRM.',\n      },\n      'stopped',\n    )\n  }\n  if (person.convertedContactId && enrollment.target === 'lead') {\n    // The lead converted and the enrollment has not followed it yet: the\n    // conversion's listener re-points it, and the next run sends as the contact.\n    report.held += 1\n    return\n  }\n  if (!person.visible) {\n    return stop(\n      { type: 'stop', atMs: nowMs, byUid: null, reason: 'gate', detail: \"This contact is no longer in the sequence's site's CRM.\" },\n      'stopped',\n    )\n  }\n  if (uncheckable(input.lookups)) {\n    report.held += 1\n    return\n  }\n  const contactGroupId = consentGroupForHost(run.org, enrollment.hostId).groupId\n  const gate = evaluateOutreachGates({\n    email: enrollment.email,\n    contact: person.contact,\n    contactGroupId,\n    company: person.company,\n    settings: {\n      ...sequence.settings,\n      allowedCountries: effectiveOutreachAllowedCountries(\n        sequence.settings.allowedCountries,\n        run.settings.allowedCountries,\n      ),\n    },\n    personalLine: enrollment.personalLine,\n    attestations: enrollment.attestations,\n    enrollmentId: enrollment.id,\n    lookups: input.lookups as OutreachGateLookups,\n  })\n  if (!gate.allowed) return stop(gateEvent(gate.blocks, nowMs), 'stopped')\n\n  // The email, with its way out.\n  const listUnsubscribeUrl = deps.unsubscribeUrl({ orgId: run.orgId, enrollmentId: enrollment.id })\n  const mailto = outreachUnsubscribeMailbox(mailbox.email)\n  if (!listUnsubscribeUrl || !mailto) {\n    // No link can be minted — no secret, or no HTTPS console origin — and an\n    // email without its one-click way out does not leave.\n    console.error('[outreach] no unsubscribe link could be minted; nothing sends until one can')\n    run.stopped = true\n    report.held += 1\n    return\n  }\n  const step = sequence.steps[enrollment.stepIndex]\n  const sender = senderOf(mailbox)\n  /*\n   * Click tracking is the sequence's own setting (AGL-3239) and is read\n   * here, per send, rather than once per run: a member turning it off\n   * applies to the next email, not to the next hour. A link the minter\n   * cannot sign is left exactly as the step wrote it.\n   */\n  const rewriteLink = sequence.settings.trackClicks\n    ? (link: { url: string; index: number }) =>\n        deps.clickUrl({\n          orgId: run.orgId,\n          enrollmentId: enrollment.id,\n          stepIndex: enrollment.stepIndex,\n          linkIndex: link.index,\n          url: link.url,\n        })\n    : null\n  const composed = composeOutreachEmail({\n    sequence,\n    enrollment,\n    orgSettings: run.settings,\n    rewriteLink,\n    merge: {\n      // For a lead, the contact-shaped view of it (`leadAsContact`), so a\n      // step written with `{{contact.*}}` reads the lead; `{{lead.*}}` reads\n      // the lead's own document beside it.\n      contact: person.contact,\n      contactGroupId,\n      lead: person.lead,\n      sender: { name: mailbox.displayName, email: sender.address },\n      site: { name: input.siteName },\n    },\n    templateBody: step?.kind === 'email' && step.templateId ? await templateBody(firestore, run, step.templateId) : null,\n    listUnsubscribeUrl,\n    listUnsubscribeMailto: mailto.uri,\n  })\n  if (composed.error || !composed.email) {\n    const code = composed.error?.code\n    if (code === 'missing_postal_address' || code === 'missing_legal_name') {\n      // The organization's footer: nothing of theirs sends until it is set.\n      run.stopped = true\n      report.held += 1\n      return\n    }\n    if (code === 'invalid_recipient' || code === 'missing_thread' || code === 'not_an_email_step') {\n      return stop({ type: 'send_failed', atMs: nowMs, detail: composed.error?.message }, 'failed')\n    }\n    // The sequence's own words: the rep fixes the step and resumes.\n    return stop({ type: 'pause', atMs: nowMs, byUid: null, detail: composed.error?.message }, 'failed')\n  }\n  if (composed.unresolvedFields.length) {\n    const fields = composed.unresolvedFields.map((field) => `{{${field}}}`).join(', ')\n    return stop(\n      {\n        type: 'pause',\n        atMs: nowMs,\n        byUid: null,\n        detail: `Paused before sending: this contact has nothing for ${fields}. Fill it in and resume.`,\n      },\n      'failed',\n    )\n  }\n\n  // Claimed, then sent, then recorded.\n  const domain = sender.address.slice(sender.address.lastIndexOf('@') + 1)\n  const local = randomUUID()\n  const messageId = `<${local}@${domain}>`\n  const claimed = await claimStep(deps, firestore, run, enrollment, messageId)\n  if (claimed !== 'claimed') {\n    if (claimed === 'cap') run.stopped = true\n    report.held += 1\n    return\n  }\n  const client = await openClient(deps, run)\n  if (!client) {\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    report.held += 1\n    return\n  }\n  let sent: Awaited<ReturnType<typeof sendComposedOutreachEmail>>\n  try {\n    sent = await sendComposedOutreachEmail(client, composed.email, sender, {\n      messageIdLocalPart: local,\n      messageIdDomain: domain,\n    })\n  } catch (error) {\n    if (error instanceof Rfc5322MessageError || (error instanceof GmailTransportError && error.code === 'invalid_request')) {\n      await releaseClaim(deps, firestore, run, enrollment, true, {\n        type: 'send_failed',\n        atMs: deps.now(),\n        detail: `Gmail refused the email: ${error.message}`,\n      })\n      report.failed += 1\n      return\n    }\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    report.held += 1\n    run.stopped = true\n    const code = error instanceof GmailTransportError ? error.code : 'unexpected'\n    if (isReconnectRequired(error)) {\n      await noteOutreachMailboxReconnectRequired(deps, {\n        orgId: run.orgId,\n        mailboxId: mailbox.id,\n        errorCode: code,\n        nowMs: deps.now(),\n      })\n    } else {\n      await mailboxRef(firestore, run.orgId, mailbox.id)\n        .update({ 'health.lastErrorAtMs': deps.now(), 'health.lastErrorCode': code })\n        .catch(() => undefined)\n    }\n    console.error(`[outreach] a send from a mailbox failed (${code}); its sends wait for the next run`)\n    return\n  }\n\n  const record: OutreachStepRecord = {\n    stepIndex: enrollment.stepIndex,\n    stepId: step?.id ?? '',\n    kind: 'email',\n    atMs: deps.now(),\n    gmailMessageId: sent.gmailMessageId,\n    gmailThreadId: sent.threadId,\n    messageId: sent.messageId,\n    subject: sent.subject,\n    ...(composed.email.trackedLinks.length ? { links: composed.email.trackedLinks } : {}),\n  }\n  await completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record,\n    sent: { messageId: sent.messageId, threadId: sent.threadId, subject: sent.subject },\n    claimMessageId: messageId,\n  })\n  report.sent += 1\n  await fileOutreachEmail(deps, {\n    orgId: run.orgId,\n    hostId: enrollment.hostId,\n    link: outreachEnrollmentLink(enrollment),\n    direction: 'outbound',\n    subject: sent.subject,\n    from: sender.address,\n    to: composed.email.to,\n    messageId: sent.messageId,\n    inReplyTo: composed.email.inReplyTo ?? null,\n    body: composed.email.text,\n    atMs: record.atMs,\n    byUid: mailbox.connectedByUid,\n    byName: mailbox.displayName || null,\n  })\n  // The first email is the touch (AGL-3254): `sent` on the sequence's\n  // campaigns, and the person's record credited to the first of them.\n  // Judged on the enrollment as it was read, before this step's record.\n  await creditOutreachFirstSend(deps, { enrollment, atMs: record.atMs })\n}\n\n/**\n * Settles a claim a run died holding. A task step's claim is dropped and\n * the step runs again (its task is filed once however often it is asked).\n * An email's claim looks for the message it minted in the mailbox: found,\n * the send happened and is recorded; not found, it did not, and the claim\n * and its reservation are handed back for the next run.\n */\nasync function recoverClaim(\n  deps: OutreachRuntimeDeps,\n  firestore: Firestore,\n  run: MailboxRun,\n  enrollment: OutreachEnrollment,\n  sequence: OutreachSequence,\n): Promise<boolean> {\n  const claim = enrollment.sendClaim\n  if (!claim) return false\n  if (!claim.messageId) {\n    await releaseClaim(deps, firestore, run, enrollment, false)\n    return true\n  }\n  const client = await openClient(deps, run)\n  if (!client) return false\n  const bare = claim.messageId.replace(/^<|>$/g, '')\n  const found = await client.listMessages({ q: `rfc822msgid:${bare}`, maxResults: 1, includeSpamTrash: true })\n  const hit = found.messages[0]\n  if (!hit) {\n    await releaseClaim(deps, firestore, run, enrollment, true)\n    return true\n  }\n  const message = await client.getMessage(hit.id, { metadataHeaders: ['Subject'] })\n  const subject = message.headers.find((header) => header.name.toLowerCase() === 'subject')?.value ?? ''\n  const step = sequence.steps[enrollment.stepIndex]\n  const atMs = deps.now()\n  const completed = await completeStep(deps, firestore, run, {\n    enrollment,\n    sequence,\n    record: {\n      stepIndex: enrollment.stepIndex,\n      stepId: step?.id ?? '',\n      kind: 'email',\n      atMs,\n      gmailMessageId: hit.id,\n      gmailThreadId: hit.threadId,\n      messageId: claim.messageId,\n      subject,\n    },\n    sent: { messageId: claim.messageId, threadId: hit.threadId, subject },\n    claimMessageId: claim.messageId,\n  })\n  // A recovered first email is still the first email (AGL-3254).\n  if (completed) await creditOutreachFirstSend(deps, { enrollment, atMs })\n  return 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package/src/lib/runtime/sync-job.js

@@ -28,11 +28,12 @@ import { OUTREACH_COLLECTIONS } from "../model/outreach.types.js";
 import { addOutreachDoNotContact, addOutreachDoNotContactDomain } from "../storage/do-not-contact-store.js";
 import { outreachEnrollmentLink, outreachOrgCollection, readStoredOutreachEnrollment, readStoredOutreachMailbox, readStoredOutreachSequence } from "../storage/outreach-records.js";
 import { GmailTransportError, isReconnectRequired } from "../transport/gmail-errors.js";
+import { creditOutreachReply } from "./campaign-credit.js";
 import { applyOutreachEvent, recordOutreachOptOut } from "./enrollment-events.js";
 import { applyOutreachMailboxHealth, emptyOutreachHealthDelta } from "./mailbox-health-store.js";
 import { noteOutreachMailboxReconnectRequired } from "./mailbox-notices.js";
 import { markOutreachLeadWorking } from "./lead-records.js";
-import { fileOutreachEmail, fileOutreachTask } from "./timeline.js";
+import { fileOutreachEmail, fileOutreachTask, markOutreachEmailDelivery } from "./timeline.js";
 import { outreachUnsubscribeMailbox } from "./unsubscribe-link.js";
 /*==========================================
  * THE SYNC JOB (AGL-2981): every fifteen minutes, on the console.
@@ -55,6 +56,11 @@ import { outreachUnsubscribeMailbox } from "./unsubscribe-link.js";
  *   address being unknown (`engine/gateway-block`, AGL-3244), files the
  *   DOMAIN on the do-not-contact list too, and says so on the enrollment.
  *
+ * Every verdict a list takes is said on the record the person is as well
+ * (AGL-3245): the lead and the contact carry `emailState` through the
+ * platform's stamp, and a bounce or a complaint lands on the send's own
+ * timeline entry, so a member reading the record sees what the runtime saw.
+ *
  * Four reads find those, each narrowed by Gmail rather than read in full:
  * the threads of this mailbox's enrollments that have new mail; delivery
  * reports outside those threads (a receiving server's own bounce), by
@@ -372,6 +378,7 @@ async function syncMailbox(deps, firestore, input) {
                 var _ref;
                 var _decidedBy_evidence;
                 if (decidingMessage) await fileInbound(context, enrollment, decidingMessage);
+                const complaint = (decidedBy == null ? void 0 : decidedBy.complaint) === true;
                 await recordOutreachOptOut(deps, {
                     orgId: context.orgId,
                     email: enrollment.email,
@@ -381,25 +388,38 @@ async function syncMailbox(deps, firestore, input) {
                         enrollment.hostId
                     ],
                     detail: (_ref = decidedBy == null ? void 0 : decidedBy.evidence) != null ? _ref : null,
-                    nowMs
+                    nowMs,
+                    complaint
                 });
+                // A reply that called the email spam marks the send it answered
+                // (AGL-3245), as the campaign webhook would mark a reported one.
+                if (complaint) {
+                    var _ref1;
+                    await markOutreachEmailDelivery(deps, {
+                        orgId: context.orgId,
+                        messageId: lastSentMessageId,
+                        state: 'complained',
+                        atMs: (decidedBy == null ? void 0 : decidedBy.atMs) || nowMs,
+                        detail: (_ref1 = decidedBy == null ? void 0 : decidedBy.evidence) != null ? _ref1 : null
+                    });
+                }
                 report.optOuts += 1;
                 break;
             }
         case 'replied':
             {
-                var _ref1;
+                var _ref2;
                 if (decidingMessage) {
                     await fileInbound(context, enrollment, decidingMessage);
                     try {
-                        var _messageIdOf, _ref2, _decidingMessage_textBody, _decidingMessage_htmlBody;
+                        var _messageIdOf, _ref3, _decidingMessage_textBody, _decidingMessage_htmlBody;
                         await fileOutreachTask(deps, {
                             orgId: context.orgId,
                             hostId: enrollment.hostId,
                             link: outreachEnrollmentLink(enrollment),
                             dedupeKey: `reply:${(_messageIdOf = messageIdOf(decidingMessage)) != null ? _messageIdOf : decidingMessage.id}`,
                             title: `Reply from ${enrollment.contactName || enrollment.email}`,
-                            notes: crmInboundExcerpt((_ref2 = (_decidingMessage_textBody = decidingMessage.textBody) != null ? _decidingMessage_textBody : decidingMessage.snippet) != null ? _ref2 : '', (_decidingMessage_htmlBody = decidingMessage.htmlBody) != null ? _decidingMessage_htmlBody : '').slice(0, 500),
+                            notes: crmInboundExcerpt((_ref3 = (_decidingMessage_textBody = decidingMessage.textBody) != null ? _decidingMessage_textBody : decidingMessage.snippet) != null ? _ref3 : '', (_decidingMessage_htmlBody = decidingMessage.htmlBody) != null ? _decidingMessage_htmlBody : '').slice(0, 500),
                             kind: 'email',
                             dueAtMs: nowMs,
                             assigneeUid: context.mailbox.connectedByUid
@@ -419,16 +439,22 @@ async function syncMailbox(deps, firestore, input) {
                 event = {
                     type: 'reply',
                     atMs: (decidedBy == null ? void 0 : decidedBy.atMs) || nowMs,
-                    detail: (_ref1 = decidedBy == null ? void 0 : decidedBy.evidence) != null ? _ref1 : null
+                    detail: (_ref2 = decidedBy == null ? void 0 : decidedBy.evidence) != null ? _ref2 : null
                 };
                 report.replies += 1;
+                // Once per enrollment (AGL-3254): a reply moves the status to
+                // `replied`, and nothing is synced for it again.
+                await creditOutreachReply(deps, {
+                    enrollment,
+                    atMs: event.atMs
+                });
                 break;
             }
         case 'bounced':
             {
-                var _ref3, _ref4, _ref5;
+                var _ref4, _ref5, _ref6;
                 var _decidedBy_bounce, _decidedBy_bounce1;
-                const diagnostic = scrubbedOutreachDiagnostic((_ref3 = (_ref4 = decidedBy == null ? void 0 : (_decidedBy_bounce = decidedBy.bounce) == null ? void 0 : _decidedBy_bounce.diagnostic) != null ? _ref4 : decidedBy == null ? void 0 : (_decidedBy_bounce1 = decidedBy.bounce) == null ? void 0 : _decidedBy_bounce1.status) != null ? _ref3 : null, enrollment.email);
+                const diagnostic = scrubbedOutreachDiagnostic((_ref4 = (_ref5 = decidedBy == null ? void 0 : (_decidedBy_bounce = decidedBy.bounce) == null ? void 0 : _decidedBy_bounce.diagnostic) != null ? _ref5 : decidedBy == null ? void 0 : (_decidedBy_bounce1 = decidedBy.bounce) == null ? void 0 : _decidedBy_bounce1.status) != null ? _ref4 : null, enrollment.email);
                 await deps.suppressBouncedEmail({
                     email: enrollment.email,
                     hostId: enrollment.hostId
@@ -449,7 +475,8 @@ async function syncMailbox(deps, firestore, input) {
                 // Never a public mailbox provider's domain — Gmail refusing one
                 // message on policy is not a reason to stop writing to Gmail.
                 const domain = outreachEmailDomain(enrollment.email);
-                if (domain && !isPublicMailboxDomain(domain) && isOutreachGatewayBlock((_ref5 = decidedBy == null ? void 0 : decidedBy.bounce) != null ? _ref5 : null)) {
+                const gateway = isOutreachGatewayBlock((_ref6 = decidedBy == null ? void 0 : decidedBy.bounce) != null ? _ref6 : null);
+                if (domain && !isPublicMailboxDomain(domain) && gateway) {
                     await addOutreachDoNotContactDomain(firestore, {
                         orgId: context.orgId,
                         domain,
@@ -463,9 +490,31 @@ async function syncMailbox(deps, firestore, input) {
                     detail = outreachGatewayBlockDetail(domain, diagnostic);
                     report.gatewayBlocks += 1;
                 }
+                const bouncedAtMs = (decidedBy == null ? void 0 : decidedBy.atMs) || nowMs;
+                // The record the person is says so too (AGL-3245): the verdict on the
+                // lead and the contact, and the bounce on the send's own timeline
+                // entry, so the record reads Sent, then Bounced.
+                await deps.stampRecordEmailState({
+                    orgId: context.orgId,
+                    email: enrollment.email,
+                    state: {
+                        status: gateway ? 'blocked' : 'bounced',
+                        atMs: bouncedAtMs,
+                        source: 'sequence',
+                        detail: diagnostic,
+                        enrollmentId: enrollment.id
+                    }
+                });
+                await markOutreachEmailDelivery(deps, {
+                    orgId: context.orgId,
+                    messageId: lastSentMessageId,
+                    state: 'bounced',
+                    atMs: bouncedAtMs,
+                    detail: diagnostic
+                });
                 event = {
                     type: 'bounce',
-                    atMs: (decidedBy == null ? void 0 : decidedBy.atMs) || nowMs,
+                    atMs: bouncedAtMs,
                     detail
                 };
                 report.bounces += 1;