@adminide-stack/yantra-help-browser 12.0.16-alpha.1

package/lib/content/subscription-billing/billing-cycle.md

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+# Billing Cycles
+
+Monthly vs annual billing and cycle management.
+
+## Billing Cycle Options
+
+### Monthly Billing
+- **Frequency**: Charged every month
+- **Flexibility**: Easy to cancel or change
+- **Higher Cost**: More expensive per month
+- **Immediate Changes**: Plan changes take effect immediately
+
+### Annual Billing
+- **Frequency**: Charged once per year
+- **Savings**: 2 months free (17% discount)
+- **Commitment**: Full year commitment
+- **Better Value**: Lower effective monthly cost
+
+## Cycle Management
+
+### Changing Cycles
+1. Access Account Settings
+2. Go to Subscription section
+3. Select "Change Billing Cycle"
+4. Choose new cycle
+5. Review pricing changes
+6. Confirm changes
+
+### Cycle Benefits
+- **Monthly**: Maximum flexibility
+- **Annual**: Maximum savings
+- **Prorated Changes**: Fair billing adjustments
+- **No Penalties**: Change cycles anytime
+
+## Billing Dates
+
+### Payment Timing
+- **Monthly**: Same date each month
+- **Annual**: Same date each year
+- **Grace Period**: 3-day payment grace period
+- **Late Fees**: No late fees for Yantra
+
+### Date Management
+- **Change Dates**: Modify billing dates
+- **Skip Payments**: Pause billing temporarily
+- **Advance Payments**: Pay ahead of schedule
+- **Payment Reminders**: Email notifications
+
+## Cycle Information
+
+### Understanding Cycles
+- **Billing Period**: Time between charges
+- **Service Period**: Active service time
+- **Renewal Date**: Next billing date
+- **Cancellation**: End of current cycle
+
+### Cycle Changes
+- **Upgrade Impact**: Immediate feature access
+- **Downgrade Impact**: End of current cycle
+- **Proration**: Fair billing adjustments
+- **Refunds**: Unused time refunds

package/lib/content/subscription-billing/billing-overview.md

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+# Billing Overview
+
+Understanding your Yantra billing and payment options.
+
+## Billing Information
+
+### Current Subscription
+- **Plan Type**: Your current subscription tier
+- **Billing Cycle**: Monthly or annual billing
+- **Next Payment**: When your next payment is due
+- **Amount Due**: Cost of your next billing cycle
+
+### Payment Methods
+- **Credit Cards**: Visa, MasterCard, American Express
+- **Debit Cards**: Supported debit cards
+- **PayPal**: PayPal account payments
+- **Bank Transfer**: For enterprise customers
+
+## Billing Management
+
+### Viewing Bills
+- **Invoice History**: Access all past invoices
+- **Download Invoices**: PDF format available
+- **Email Invoices**: Automatic email delivery
+- **Tax Information**: Detailed tax breakdowns
+
+### Payment Processing
+- **Automatic Payments**: Recurring payment setup
+- **Payment Notifications**: Email confirmations
+- **Failed Payments**: Retry and update options
+- **Payment Methods**: Manage payment options
+
+## Billing Support
+
+### Common Questions
+- **Billing Cycles**: Understanding billing periods
+- **Payment Methods**: Adding and updating methods
+- **Invoice Discrepancies**: Resolving billing issues
+- **Refund Requests**: How to request refunds
+
+### Getting Help
+- **Billing Support**: Dedicated billing assistance
+- **Live Chat**: Real-time billing help
+- **Email Support**: Detailed billing responses
+- **Phone Support**: Urgent billing issues

package/lib/content/subscription-billing/billing-support.md

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+# Billing Support
+
+Getting help with billing and payment issues.
+
+## Billing Issues
+
+### Payment Problems
+- **Failed Payments**: Resolve payment failures
+- **Declined Cards**: Handle declined payments
+- **Insufficient Funds**: Address insufficient funds
+- **Bank Blocks**: Resolve bank payment blocks
+
+### Billing Questions
+- **Charge Disputes**: Resolve billing disputes
+- **Invoice Questions**: Clarify invoice details
+- **Tax Questions**: Understand tax charges
+- **Refund Requests**: Process refund requests
+
+## Support Channels
+
+### Live Support
+- **Live Chat**: Real-time billing assistance
+- **Phone Support**: Direct phone support
+- **Video Calls**: Screen sharing support
+- **Priority Support**: Expedited support for Pro/Max
+
+### Self-Service
+- **Help Center**: Comprehensive billing guides
+- **FAQ Section**: Common billing questions
+- **Video Tutorials**: Step-by-step guides
+- **Community Forums**: User community support
+
+## Common Solutions
+
+### Payment Issues
+- **Update Payment Method**: Change payment information
+- **Verify Bank Details**: Confirm bank information
+- **Contact Bank**: Resolve bank-side issues
+- **Try Alternative Payment**: Use different payment method
+
+### Billing Disputes
+- **Review Charges**: Examine billing details
+- **Provide Documentation**: Submit supporting documents
+- **Escalate Issues**: Escalate complex problems
+- **Resolution Process**: Follow dispute resolution
+
+## Support Team
+
+### Billing Specialists
+- **Payment Experts**: Payment processing specialists
+- **Tax Specialists**: Tax compliance experts
+- **Account Managers**: Dedicated account management
+- **Escalation Team**: Senior support team
+
+### Response Times
+- **Free Users**: 48-72 hour response
+- **Pro Users**: 24 hour response
+- **Max Users**: 12 hour response
+- **Enterprise**: 4 hour response

package/lib/content/subscription-billing/currency-support.md

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+# Currency Support
+
+Supported currencies and international payment options.
+
+## Supported Currencies
+
+### Major Currencies
+- **US Dollar (USD)**: Primary currency
+- **Euro (EUR)**: European Union currency
+- **British Pound (GBP)**: United Kingdom currency
+- **Canadian Dollar (CAD)**: Canadian currency
+
+### Additional Currencies
+- **Australian Dollar (AUD)**: Australian currency
+- **Japanese Yen (JPY)**: Japanese currency
+- **Swiss Franc (CHF)**: Swiss currency
+- **Swedish Krona (SEK)**: Swedish currency
+
+## Currency Features
+
+### Automatic Conversion
+- **Real-time Rates**: Live currency conversion
+- **Automatic Detection**: Detect user's currency
+- **Local Pricing**: Display prices in local currency
+- **Rate Updates**: Regular exchange rate updates
+
+### Payment Processing
+- **Multi-currency**: Accept multiple currencies
+- **Local Payment Methods**: Local payment options
+- **Currency Conversion**: Automatic conversion
+- **Exchange Rate Protection**: Rate fluctuation protection
+
+## International Payments
+
+### Payment Methods
+- **Credit Cards**: International credit cards
+- **Bank Transfers**: International wire transfers
+- **Local Payment**: Country-specific payment methods
+- **Digital Wallets**: International digital wallets
+
+### Regional Support
+- **North America**: US, Canada, Mexico
+- **Europe**: EU countries, UK, Switzerland
+- **Asia Pacific**: Australia, Japan, Singapore
+- **Other Regions**: Additional country support
+
+## Currency Management
+
+### Pricing Display
+- **Local Currency**: Show prices in local currency
+- **Currency Selection**: Choose preferred currency
+- **Rate Information**: Display exchange rates
+- **Conversion History**: Track conversion rates
+
+### Billing Options
+- **Currency Preference**: Set preferred currency
+- **Automatic Conversion**: Auto-convert payments
+- **Manual Conversion**: Manual currency selection
+- **Multi-currency Accounts**: Multiple currency support
+
+## Currency Support
+
+### Exchange Rates
+- **Real-time Rates**: Live exchange rates
+- **Rate Sources**: Reliable rate providers
+- **Rate Updates**: Regular rate updates
+- **Rate History**: Historical rate data
+
+### Getting Help
+- **Currency Support**: Dedicated currency support
+- **International Team**: International support team
+- **Local Support**: Country-specific support
+- **Language Support**: Multi-language assistance

package/lib/content/subscription-billing/enterprise-pricing.md

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+# Enterprise Pricing
+
+Custom pricing solutions for enterprise customers.
+
+## Enterprise Plans
+
+### Custom Pricing
+- **Volume Discounts**: Discounts based on user count
+- **Annual Contracts**: Multi-year agreements
+- **Custom Features**: Tailored feature sets
+- **Dedicated Support**: Priority enterprise support
+
+### Pricing Factors
+- **User Count**: Number of enterprise users
+- **Contract Length**: Multi-year commitment
+- **Feature Requirements**: Custom feature needs
+- **Support Level**: Required support level
+
+## Enterprise Features
+
+### Advanced Capabilities
+- **SSO Integration**: Single sign-on support
+- **Custom Branding**: White-label solutions
+- **API Access**: Enterprise API capabilities
+- **Data Residency**: Geographic data control
+
+### Management Tools
+- **Admin Dashboard**: Centralized management
+- **User Management**: Bulk user operations
+- **Usage Analytics**: Detailed usage reports
+- **Compliance Tools**: Security and compliance features
+
+## Getting Enterprise Pricing
+
+### Contact Process
+1. **Contact Sales**: Reach out to enterprise sales
+2. **Requirements Review**: Discuss your needs
+3. **Custom Quote**: Receive tailored pricing
+4. **Contract Negotiation**: Finalize terms
+5. **Implementation**: Deploy enterprise solution
+
+### Sales Team
+- **Enterprise Sales**: Dedicated enterprise sales team
+- **Technical Sales**: Technical solution architects
+- **Account Managers**: Dedicated account management
+- **Implementation Team**: Deployment specialists
+
+## Enterprise Benefits
+
+### Cost Savings
+- **Volume Discounts**: Significant per-user savings
+- **Annual Contracts**: Reduced annual costs
+- **Bulk Licensing**: Enterprise licensing benefits
+- **Custom Terms**: Negotiated pricing terms
+
+### Business Value
+- **ROI Analysis**: Return on investment analysis
+- **Productivity Gains**: Measurable productivity improvements
+- **Cost Reduction**: Reduced operational costs
+- **Competitive Advantage**: Strategic business advantage

package/lib/content/subscription-billing/invoice-management.md

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+# Invoice Management
+
+Accessing and managing your invoices and receipts.
+
+## Invoice Access
+
+### Viewing Invoices
+- **Invoice History**: Complete invoice history
+- **Download PDF**: Download invoice PDFs
+- **Email Invoices**: Automatic email delivery
+- **Print Invoices**: Print-friendly format
+
+### Invoice Details
+- **Billing Period**: Service period covered
+- **Payment Method**: How payment was made
+- **Tax Information**: Detailed tax breakdown
+- **Line Items**: Individual service charges
+
+## Invoice Management
+
+### Organization
+- **Search Invoices**: Find specific invoices
+- **Filter by Date**: Filter by billing period
+- **Filter by Amount**: Filter by invoice amount
+- **Export Data**: Export invoice data
+
+### Storage
+- **Cloud Storage**: Secure cloud storage
+- **Local Downloads**: Download to local device
+- **Email Archive**: Email invoice copies
+- **Backup Options**: Multiple backup methods
+
+## Payment Information
+
+### Payment Details
+- **Payment Date**: When payment was processed
+- **Payment Method**: Credit card, PayPal, etc.
+- **Transaction ID**: Unique transaction identifier
+- **Payment Status**: Success, pending, failed
+
+### Receipts
+- **Payment Receipts**: Payment confirmation
+- **Service Receipts**: Service activation confirmation
+- **Refund Receipts**: Refund confirmation
+- **Credit Receipts**: Credit application confirmation
+
+## Invoice Support
+
+### Common Issues
+- **Missing Invoices**: Locate missing invoices
+- **Incorrect Charges**: Resolve billing errors
+- **Tax Questions**: Understand tax charges
+- **Payment Disputes**: Resolve payment issues
+
+### Getting Help
+- **Invoice Support**: Dedicated invoice support
+- **Billing Team**: Direct billing team access
+- **Live Chat**: Real-time invoice help
+- **Email Support**: Detailed invoice assistance

package/lib/content/subscription-billing/payment-methods.md

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+# Payment Methods
+
+Supported payment methods and how to update them.
+
+## Supported Payment Methods
+
+### Credit Cards
+- **Visa**: All Visa credit cards
+- **MasterCard**: All MasterCard credit cards
+- **American Express**: American Express cards
+- **Discover**: Discover credit cards
+
+### Debit Cards
+- **Visa Debit**: Visa debit cards
+- **MasterCard Debit**: MasterCard debit cards
+- **Bank Cards**: Major bank debit cards
+
+### Digital Wallets
+- **PayPal**: PayPal account payments
+- **Apple Pay**: Apple Pay integration
+- **Google Pay**: Google Pay integration
+- **Stripe**: Stripe payment processing
+
+## Adding Payment Methods
+
+### Credit Card Setup
+1. Go to Account Settings
+2. Click "Payment Methods"
+3. Select "Add Credit Card"
+4. Enter card details
+5. Verify billing address
+6. Save payment method
+
+### PayPal Setup
+1. Access Payment Methods
+2. Choose "Add PayPal"
+3. Connect PayPal account
+4. Verify PayPal details
+5. Set as primary method
+
+## Managing Payment Methods
+
+### Updating Information
+- **Card Updates**: Update card information
+- **Address Changes**: Modify billing address
+- **Expiration Dates**: Update expired cards
+- **Primary Method**: Set default payment method
+
+### Security Features
+- **Encryption**: Secure payment processing
+- **PCI Compliance**: Industry-standard security
+- **Fraud Protection**: Advanced fraud detection
+- **Secure Storage**: Encrypted payment data
+
+## Payment Issues
+
+### Common Problems
+- **Declined Payments**: Resolve declined cards
+- **Expired Cards**: Update expired payment methods
+- **Insufficient Funds**: Handle insufficient funds
+- **Bank Blocks**: Resolve bank payment blocks
+
+### Troubleshooting
+- **Contact Bank**: Verify with your bank
+- **Update Information**: Correct payment details
+- **Try Different Method**: Use alternative payment
+- **Contact Support**: Get payment assistance

package/lib/content/subscription-billing/promotional-offers.md

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+# Promotional Offers
+
+Current promotions, discounts, and special offers.
+
+## Current Promotions
+
+### New User Offers
+- **First Month Free**: Free trial for new users
+- **Student Discount**: 50% off for verified students
+- **Annual Discount**: 2 months free on annual plans
+- **Referral Bonus**: Credits for referring friends
+
+### Seasonal Promotions
+- **Black Friday**: Special holiday pricing
+- **Back to School**: Student-focused offers
+- **New Year**: Resolution-based promotions
+- **Summer Special**: Summer discount campaigns
+
+## Discount Types
+
+### Percentage Discounts
+- **Student Discount**: 50% off all plans
+- **Nonprofit Discount**: 30% off for nonprofits
+- **Educational Discount**: 40% off for institutions
+- **Volume Discount**: Bulk pricing for teams
+
+### Fixed Discounts
+- **Annual Savings**: $40 off Pro, $80 off Max
+- **Referral Credits**: $10 credit per referral
+- **Loyalty Rewards**: Credits for long-term users
+- **Upgrade Bonuses**: Credits for plan upgrades
+
+## How to Apply Discounts
+
+### Student Discount
+1. Verify student status
+2. Upload student ID or email
+3. Apply discount code
+4. Confirm verification
+5. Enjoy discounted pricing
+
+### Referral Program
+1. Share referral link
+2. Friend signs up
+3. Both receive credits
+4. Credits apply automatically
+5. Track referral earnings
+
+## Promotional Terms
+
+### Eligibility Requirements
+- **New Users**: First-time subscribers
+- **Student Verification**: Valid student status
+- **Geographic Restrictions**: Available regions
+- **Time Limits**: Promotion expiration dates
+
+### Terms and Conditions
+- **One Per Customer**: Limit one discount per account
+- **Non-transferable**: Cannot be shared or sold
+- **Expiration**: Discount codes expire
+- **Combination**: Cannot combine with other offers

package/lib/content/subscription-billing/refund-policy.md

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+# Refund Policy
+
+Understanding Yantra's refund and cancellation policies.
+
+## Refund Eligibility
+
+### Eligible Refunds
+- **New Subscriptions**: 7-day refund window
+- **Annual Plans**: Prorated refunds available
+- **Technical Issues**: Service-related refunds
+- **Duplicate Charges**: Full refunds for duplicates
+
+### Non-Eligible Refunds
+- **Usage-Based**: Refunds based on usage
+- **Policy Violations**: Account policy violations
+- **Fraudulent Claims**: False refund claims
+- **Expired Refunds**: Outside refund window
+
+## Refund Process
+
+### Request Process
+1. **Contact Support**: Reach out to billing support
+2. **Provide Details**: Explain refund reason
+3. **Submit Documentation**: Provide supporting documents
+4. **Review Process**: Support team reviews request
+5. **Processing**: Refund processed if approved
+
+### Required Information
+- **Account Details**: Account information
+- **Refund Reason**: Detailed reason for refund
+- **Supporting Documents**: Relevant documentation
+- **Payment Information**: Original payment details
+
+## Refund Timeline
+
+### Processing Times
+- **Approval Time**: 1-3 business days
+- **Processing Time**: 3-5 business days
+- **Credit Card**: 5-10 business days
+- **PayPal**: 1-3 business days
+- **Bank Transfer**: 7-14 business days
+
+### Refund Methods
+- **Original Payment**: Refund to original payment method
+- **Alternative Methods**: Other refund methods available
+- **Account Credit**: Credit to Yantra account
+- **Check Refunds**: Physical check refunds
+
+## Refund Types
+
+### Full Refunds
+- **Service Issues**: Complete service failures
+- **Duplicate Charges**: Identical duplicate charges
+- **Fraudulent Charges**: Unauthorized charges
+- **Policy Violations**: Yantra policy violations
+
+### Prorated Refunds
+- **Annual Plans**: Unused portion refunds
+- **Mid-Cycle Cancellation**: Partial period refunds
+- **Downgrades**: Difference refunds
+- **Service Reductions**: Reduced service refunds
+
+## Refund Support
+
+### Getting Help
+- **Refund Support**: Dedicated refund support team
+- **Billing Team**: Direct billing team access
+- **Escalation Process**: Senior team escalation
+- **External Resources**: Third-party assistance
+
+### Documentation
+- **Refund Policy**: Complete refund policy
+- **Terms of Service**: Service terms and conditions
+- **Billing Terms**: Billing terms and conditions
+- **Legal Resources**: Legal documentation

package/lib/content/subscription-billing/student-discounts.md

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+# Student Discounts
+
+Special pricing for students and educational institutions.
+
+## Student Pricing
+
+### Discounted Plans
+- **Pro Student**: $10/month (50% off)
+- **Max Student**: $20/month (50% off)
+- **Annual Pro**: $100/year (50% off)
+- **Annual Max**: $200/year (50% off)
+
+### Educational Benefits
+- **Full Features**: Access to all plan features
+- **Academic Support**: Specialized academic support
+- **Research Tools**: Enhanced research capabilities
+- **Collaboration**: Team collaboration features
+
+## Eligibility Requirements
+
+### Student Verification
+- **Valid Student ID**: Current student identification
+- **Educational Email**: School email address
+- **Enrollment Proof**: Current enrollment verification
+- **Institution Verification**: Accredited institution
+
+### Eligible Institutions
+- **Universities**: Four-year universities
+- **Community Colleges**: Two-year colleges
+- **Graduate Schools**: Master's and PhD programs
+- **Professional Schools**: Medical, law, business schools
+
+## How to Apply
+
+### Verification Process
+1. Sign up with student email
+2. Upload student ID
+3. Verify enrollment status
+4. Confirm institution
+5. Activate student discount
+
+### Required Documents
+- **Student ID**: Clear photo of student ID
+- **Enrollment Letter**: Current enrollment proof
+- **Transcript**: Recent academic transcript
+- **Email Verification**: School email confirmation
+
+## Student Features
+
+### Academic Tools
+- **Research Organization**: Organize academic research
+- **Citation Management**: Proper academic citations
+- **Source Verification**: Verify academic sources
+- **Export Formats**: Academic paper formats
+
+### Study Support
+- **Note Integration**: Connect with note-taking apps
+- **Study Planning**: Organize study sessions
+- **Group Collaboration**: Work with study groups
+- **Progress Tracking**: Monitor research progress
+
+## Terms and Conditions
+
+### Student Requirements
+- **Active Enrollment**: Must be currently enrolled
+- **Annual Verification**: Reverify status yearly
+- **Academic Use**: Primarily for academic purposes
+- **No Commercial Use**: Cannot be used for business
+
+### Discount Limitations
+- **One Account**: One student discount per person
+- **Non-transferable**: Cannot be shared
+- **Expiration**: Discount expires upon graduation
+- **Renewal**: Must reapply annually

package/lib/content/subscription-billing/tax-information.md

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+# Tax Information
+
+Tax-related information for billing and invoicing.
+
+## Tax Calculation
+
+### Tax Types
+- **Sales Tax**: Applicable sales taxes
+- **VAT**: Value Added Tax (EU)
+- **GST**: Goods and Services Tax
+- **Service Tax**: Service-specific taxes
+
+### Tax Rates
+- **Location-Based**: Tax rates by location
+- **Service-Based**: Different rates for different services
+- **Exemption Handling**: Tax exemption processing
+- **Rate Updates**: Automatic tax rate updates
+
+## Tax Compliance
+
+### Regional Compliance
+- **US Sales Tax**: US state sales tax compliance
+- **EU VAT**: European Union VAT compliance
+- **Canadian GST**: Canadian tax compliance
+- **Other Jurisdictions**: Additional tax jurisdictions
+
+### Business Compliance
+- **Business Registration**: Business tax registration
+- **Tax Exemptions**: Business tax exemptions
+- **Resale Certificates**: Resale certificate handling
+- **Tax Reporting**: Automated tax reporting
+
+## Tax Documentation
+
+### Tax Invoices
+- **Tax-Inclusive Pricing**: Prices include applicable taxes
+- **Tax Breakdown**: Detailed tax line items
+- **Tax Exemptions**: Exemption documentation
+- **Tax Certificates**: Tax exemption certificates
+
+### Tax Reports
+- **Monthly Reports**: Monthly tax summaries
+- **Quarterly Reports**: Quarterly tax reports
+- **Annual Reports**: Annual tax summaries
+- **Custom Reports**: Custom tax reporting
+
+## Tax Support
+
+### Tax Questions
+- **Tax Calculation**: How taxes are calculated
+- **Tax Exemptions**: How to apply exemptions
+- **Tax Documentation**: Required tax documents
+- **Tax Compliance**: Compliance requirements
+
+### Getting Help
+- **Tax Support**: Dedicated tax support
+- **Accounting Team**: Accounting team assistance
+- **Compliance Team**: Compliance team support
+- **External Resources**: Third-party tax resources