zendesk_api 1.3.5 → 1.3.7

data/config/newrelic.yml

@@ -1,255 +0,0 @@
-# Here are the settings that are common to all environments
-common: &default_settings
-  # ============================== LICENSE KEY ===============================
-
-  # You must specify the license key associated with your New Relic
-  # account.  This key binds your Agent's data to your account in the
-  # New Relic service.
-  license_key: '<%= ENV["NEW_RELIC_LICENSE_KEY"] %>'
-  
-  # Agent Enabled (Rails Only)
-  # Use this setting to force the agent to run or not run.
-  # Default is 'auto' which means the agent will install and run only
-  # if a valid dispatcher such as Mongrel is running.  This prevents
-  # it from running with Rake or the console.  Set to false to
-  # completely turn the agent off regardless of the other settings.
-  # Valid values are true, false and auto.
-  #
-  # agent_enabled: auto
-  
-  # Application Name Set this to be the name of your application as
-  # you'd like it show up in New Relic. The service will then auto-map
-  # instances of your application into an "application" on your
-  # dashboard page. If you want to map this instance into multiple
-  # apps, like "AJAX Requests" and "All UI" then specify a semicolon
-  # separated list of up to three distinct names, or a yaml list.
-  # Defaults to the capitalized RAILS_ENV or RACK_ENV (i.e.,
-  # Production, Staging, etc)
-  #
-  # Example:
-  #
-  #   app_name:
-  #       - Ajax Service
-  #       - All Services
-  # 
-  app_name: <%= ENV["NEW_RELIC_APP_NAME"] %>
-
-  # When "true", the agent collects performance data about your 
-  # application and reports this data to the New Relic service at 
-  # newrelic.com. This global switch is normally overridden for each 
-  # environment below. (formerly called 'enabled')
-  monitor_mode: true
-
-  # Developer mode should be off in every environment but
-  # development as it has very high overhead in memory.
-  developer_mode: false
-
-  # The newrelic agent generates its own log file to keep its logging
-  # information separate from that of your application.  Specify its
-  # log level here.
-  log_level: info
-
-  # Optionally set the path to the log file This is expanded from the
-  # root directory (may be relative or absolute, e.g. 'log/' or
-  # '/var/log/') The agent will attempt to create this directory if it
-  # does not exist.
-  # log_file_path: 'log'
-  
-  # Optionally set the name of the log file, defaults to 'newrelic_agent.log'
-  # log_file_name: 'newrelic_agent.log'
-
-  # The newrelic agent communicates with the service via http by
-  # default.  If you want to communicate via https to increase
-  # security, then turn on SSL by setting this value to true.  Note,
-  # this will result in increased CPU overhead to perform the
-  # encryption involved in SSL communication, but this work is done
-  # asynchronously to the threads that process your application code,
-  # so it should not impact response times.
-  ssl: false
-
-  # EXPERIMENTAL: enable verification of the SSL certificate sent by
-  # the server. This setting has no effect unless SSL is enabled
-  # above. This may block your application. Only enable it if the data
-  # you send us needs end-to-end verified certificates.
-  #
-  # This means we cannot cache the DNS lookup, so each request to the
-  # service will perform a lookup. It also means that we cannot
-  # use a non-blocking lookup, so in a worst case, if you have DNS
-  # problems, your app may block indefinitely.
-  # verify_certificate: true
-  
-  # Set your application's Apdex threshold value with the 'apdex_t'
-  # setting, in seconds. The apdex_t value determines the buckets used
-  # to compute your overall Apdex score. 
-  # Requests that take less than apdex_t seconds to process will be
-  # classified as Satisfying transactions; more than apdex_t seconds
-  # as Tolerating transactions; and more than four times the apdex_t
-  # value as Frustrating transactions. 
-  # For more about the Apdex standard, see
-  # http://newrelic.com/docs/general/apdex
-
-  apdex_t: 0.5
-  
-  #============================== Browser Monitoring ===============================
-  # New Relic Real User Monitoring gives you insight into the performance real users are
-  # experiencing with your website. This is accomplished by measuring the time it takes for
-  # your users' browsers to download and render your web pages by injecting a small amount
-  # of JavaScript code into the header and footer of each page. 
-  browser_monitoring:
-      # By default the agent automatically injects the monitoring JavaScript 
-      # into web pages. Set this attribute to false to turn off this behavior.
-      auto_instrument: true
-
-  # Proxy settings for connecting to the service.
-  #
-  # If a proxy is used, the host setting is required.  Other settings
-  # are optional.  Default port is 8080.
-  #
-  # proxy_host: hostname
-  # proxy_port: 8080
-  # proxy_user:
-  # proxy_pass:
-
-  
-  # Tells transaction tracer and error collector (when enabled)
-  # whether or not to capture HTTP params.  When true, frameworks can
-  # exclude HTTP parameters from being captured.
-  # Rails: the RoR filter_parameter_logging excludes parameters
-  # Java: create a config setting called "ignored_params" and set it to
-  #     a comma separated list of HTTP parameter names.
-  #     ex: ignored_params: credit_card, ssn, password 
-  capture_params: false
-
-
-  # Transaction tracer captures deep information about slow
-  # transactions and sends this to the service once a
-  # minute. Included in the transaction is the exact call sequence of
-  # the transactions including any SQL statements issued.
-  transaction_tracer:
-  
-    # Transaction tracer is enabled by default. Set this to false to
-    # turn it off. This feature is only available at the Professional
-    # and above product levels.
-    enabled: true
-    
-    # Threshold in seconds for when to collect a transaction
-    # trace. When the response time of a controller action exceeds
-    # this threshold, a transaction trace will be recorded and sent to
-    # the service. Valid values are any float value, or (default)
-    # "apdex_f", which will use the threshold for an dissatisfying
-    # Apdex controller action - four times the Apdex T value.
-    transaction_threshold: apdex_f
- 
-    # When transaction tracer is on, SQL statements can optionally be
-    # recorded. The recorder has three modes, "off" which sends no
-    # SQL, "raw" which sends the SQL statement in its original form,
-    # and "obfuscated", which strips out numeric and string literals
-    record_sql: obfuscated
-    
-    # Threshold in seconds for when to collect stack trace for a SQL
-    # call. In other words, when SQL statements exceed this threshold,
-    # then capture and send the current stack trace. This is
-    # helpful for pinpointing where long SQL calls originate from
-    stack_trace_threshold: 0.500
-
-    # Determines whether the agent will capture query plans for slow
-    # SQL queries.  Only supported in mysql and postgres.  Should be
-    # set to false when using other adapters.
-    # explain_enabled: true
-
-    # Threshold for query execution time below which query plans will not 
-    # not be captured.  Relevant only when `explain_enabled` is true.
-    # explain_threshold: 0.5
-  
-  # Error collector captures information about uncaught exceptions and
-  # sends them to the service for viewing
-  error_collector:
-    
-    # Error collector is enabled by default. Set this to false to turn
-    # it off. This feature is only available at the Professional and above
-    # product levels
-    enabled: true
-    
-    # Rails Only - tells error collector whether or not to capture a 
-    # source snippet around the place of the error when errors are View 
-    # related.
-    capture_source: true    
-    
-    # To stop specific errors from reporting to New Relic, set this property
-    # to comma separated values.  Default is to ignore routing errors
-    # which are how 404's get triggered.
-    #
-    ignore_errors: ActionController::RoutingError
-
-  # (Advanced) Uncomment this to ensure the cpu and memory samplers
-  # won't run.  Useful when you are using the agent to monitor an
-  # external resource
-  # disable_samplers: true
-  
-  # If you aren't interested in visibility in these areas, you can
-  # disable the instrumentation to reduce overhead.
-  #
-  # disable_view_instrumentation: true
-  # disable_activerecord_instrumentation: true
-  # disable_memcache_instrumentation: true
-  # disable_dj: true
-
-  # If you're interested in capturing memcache keys as though they
-  # were SQL uncomment this flag. Note that this does increase
-  # overhead slightly on every memcached call, and can have security
-  # implications if your memcached keys are sensitive
-  # capture_memcache_keys: true
-  
-  # Certain types of instrumentation such as GC stats will not work if 
-  # you are running multi-threaded.  Please let us know.
-  # multi_threaded = false
-
-# Application Environments
-# ------------------------------------------
-# Environment specific settings are in this section.
-# For Rails applications, RAILS_ENV is used to determine the environment
-# For Java applications, pass -Dnewrelic.environment <environment> to set
-# the environment
-
-# NOTE if your application has other named environments, you should
-# provide newrelic configuration settings for these environments here.
-
-development:
-  <<: *default_settings
-  # Turn off communication to New Relic service in development mode (also 
-  # 'enabled').
-  # NOTE: for initial evaluation purposes, you may want to temporarily 
-  # turn the agent on in development mode.
-  monitor_mode: false
-
-  # Rails Only - when running in Developer Mode, the New Relic Agent will 
-  # present performance information on the last 100 transactions you have
-  # executed since starting the mongrel.
-  # NOTE: There is substantial overhead when running in developer mode.
-  # Do not use for production or load testing.  
-  developer_mode: true
-  
-  # Enable textmate links
-  # textmate: true
-
-test:
-  <<: *default_settings
-  # It almost never makes sense to turn on the agent when running
-  # unit, functional or integration tests or the like.
-  monitor_mode: false
-
-# Turn on the agent in production for 24x7 monitoring.  NewRelic
-# testing shows an average performance impact of < 5 ms per
-# transaction, you you can leave this on all the time without
-# incurring any user-visible performance degradation.
-production:
-  <<: *default_settings
-  monitor_mode: true
-
-# Many applications have a staging environment which behaves
-# identically to production.  Support for that environment is provided
-# here.  By default, the staging environment has the agent turned on.
-staging:
-  <<: *default_settings
-  monitor_mode: true
-  app_name: <%= ENV["NEW_RELIC_APP_NAME"] %> (Staging)

data/lib/zendesk_api/console/base.rb

@@ -1,12 +0,0 @@
-require 'zendesk_api/console/extensions'
-require 'zendesk_api/console/console'
-
-extend ZendeskAPI::Console
-
-require 'zendesk_api/console/options'
-require 'ripl'
-
-ARGV.clear
-Ripl.shell.prompt = lambda { "#{cwd.respond_to?(:path) ? '/' + cwd.path : cwd} > " }
-Ripl.shell.extend ZendeskAPI::Console::Eval
-Ripl.start

data/lib/zendesk_api/console/console.rb

@@ -1,144 +0,0 @@
-module ZendeskAPI::Console
-  ZD_DIRUP = Object.new.tap do |dir|
-    dir.instance_eval do
-      def /(stuff = nil)
-        puts stuff
-      end
-    end
-  end
-
-  module Eval
-    def loop_eval(str)
-      split = str.split(/\s*\/\s*/)
-      split[1..-1] = split[1..-1].map do |s|
-        s =~ /\d+/ ? s : "\"#{s}\""
-      end
-      split = split.join('/')
-      split += '/' if str[-1] == '/'
-      # puts ZendeskAPI::Console::ZD_DIRUP
-      split.gsub!(/\.\./, "ZendeskAPI::Console::ZD_DIRUP")
-      super(split)
-    end
-  end
-
-  def client(&blk)
-    return @client if @client && blk.nil?
-
-    @client = ZendeskAPI::Client.new do |cfg|
-      config.each do |k,v|
-        cfg.send("#{k}=", v)
-      end if config.keys.any?
-      blk.call(cfg) unless blk.nil?
-    end
-  end
-
-  def help
-    <<-END
-This is help.
-    END
-  end
-
-  def username(username)
-    client.config.username = username
-  end
-
-  def password(password)
-    client.config.password = password
-  end
-
-  def basic_auth(username, password)
-    username(username)
-    password(password)
-    true
-  end
-
-  def url(url)
-    client.config.url = url
-  end
-
-  %w(get post put delete).each do |verb|
-    define_method verb do |*args|
-      client.connection.send(verb, *args)
-    end
-  end
-
-  def cd(new_path = nil)
-    if new_path.class.to_s =~ /^Zendesk/
-      @path = new_path
-    elsif new_path.is_a?(Fixnum) && @path
-      @path /= new_path
-    else
-      @path = nil
-    end
-
-    @path
-  end
-
-  def cwd
-    begin
-      path
-    rescue ArgumentError
-      "unconfigured"
-    end
-  end
-
-  def ls(*args)
-    if args.any?
-      args.inject(path) do |obj, arg|
-        obj.send(:/, arg)
-      end
-    elsif path.respond_to?(:to_a)
-      format = to_a.map do |elem|
-        if elem.method(:format).arity == 1
-          elem.format(client)
-        else
-          elem.format
-        end
-      end
-
-      lengths = format.inject([]) do |lengths, object|
-        object.each_with_index do |field, i|
-          lengths[i] = [field.to_s.length, lengths[i] || 0].max
-        end
-
-        lengths
-      end
-
-      format_headers.each_with_index do |header, i|
-        printf("%-#{lengths[i] + 2}s", header)
-      end
-
-      puts
-      puts "---"
-
-      format.each do |object|
-        object.each_with_index do |field, i|
-          printf("%-#{lengths[i] + 2}s", field)
-        end
-
-        puts
-      end
-
-      nil
-    else
-      methods = path.public_methods.reject do |method|
-        method =~ /^orig_/ || method.to_sym == :method_missing ||
-          Object.public_methods.include?(method)
-      end
-    end
-  end
-
-  def method_missing(*args)
-    path.send(*args)
-  end
-
-  def config
-    @options ||= {}
-  end
-
-  private
-
-  def path
-    @path || client
-  end
-end

data/lib/zendesk_api/console/extensions.rb

@@ -1,202 +0,0 @@
-class ZendeskAPI::FormatError < ArgumentError; end
-
-module Console
-  def self.included(klass)
-    klass.instance_eval { alias :orig_log_error :log_error }
-  end
-
-  def /(id)
-    if id == ZendeskAPI::Console::ZD_DIRUP
-      if @collection_path.length == 1
-        @client
-      else
-        @collection_path.shift
-        self
-      end
-    elsif id.is_a?(Fixnum)
-      if loaded?
-        detect {|obj| obj.id == id}
-      else
-        find(:id => id)
-      end
-    elsif !id.is_a?(ZendeskAPI::Collection)
-      send(id)
-    end
-  end
-
-  def log_error(e, _)
-    raise e
-  end
-
-  def loaded?
-    @resources && @resources.any?
-  end
-
-  def to_s
-    path
-  end
-
-  def format_headers
-    @resource_class.format_headers
-  end
-end
-
-ZendeskAPI::Collection.send(:include, Console)
-
-module Subclasses
-  def self.included(klass)
-    klass.extend ClassMethods
-  end
-
-  GET_SUBCLASSES = lambda do |ary|
-    ary.map! do |klass|
-      if klass.name =~ /Resource$/
-        GET_SUBCLASSES.call(klass.subclasses)
-      else
-        klass
-      end
-    end
-
-    ary.tap(&:flatten!)
-  end
-
-  def to_s
-    "/"
-  end
-
-  def to_a
-    self.class.resources
-  end
-
-  def format_headers
-    ["resource name"]
-  end
-
-  module ClassMethods
-    def resources
-      @resources ||= begin
-        subclasses = GET_SUBCLASSES.call(ZendeskAPI::Data.subclasses)
-        subclasses.delete_if do |resource|
-          resource.name =~ /ZendeskAPI(::.*){2,}/
-        end
-        subclasses.sort_by(&:resource_name)
-      end
-    end
-  end
-end
-
-ZendeskAPI::Client.send(:include, Subclasses)
-
-module Path
-  def /(method)
-    if method == ZendeskAPI::Console::ZD_DIRUP
-      if association.options.parent
-        association.options.parent
-      elsif (res = @client.send(self.class.resource_name)).loaded?
-        res
-      else
-        ZendeskAPI::Collection.new(@client, self.class)
-      end
-    else
-      send(method)
-    end
-  end
-end
-
-module Format
-  def self.extended(klass)
-    class << klass
-      attr_accessor :format_headers
-    end
-  end
-
-  def format(client = nil, &block)
-    if block_given?
-      class_eval do
-        define_method :format do
-          instance_eval &block
-        end
-      end
-    elsif client && client.send(resource_name).loaded?
-      ["@#{resource_name}"]
-    else
-      [resource_name]
-    end
-  end
-end
-
-ZendeskAPI::Data.send(:include, Path)
-ZendeskAPI::Data.extend Format
-
-ZendeskAPI::DataResource.instance_eval do
-  format_headers = %w{id created_at}
-
-  format do
-    if self.format_headers
-      self.format_headers.map {|attr| send(attr.to_s.downcase)}
-    else
-      raise ZendeskAPI::FormatError.new("#{self.class.name} hasn't defined an ouput format")
-    end
-  end
-end
-
-module ZendeskAPI
-  ForumSubscription.format_headers = %w{id forum_id user_id created_at}
-  GroupMembership.format_headers = %w{id group_id user_id created_at}
-  TopicSubscription.format_headers = %w{id topic_id user_id created_at}
-  Locale.format_headers = %w{Id Locale Name}
-  TicketField.format_headers = %w{Id Type Title Description}
-  Macro.format_headers = %w{Id Title}
-
-  Forum.format_headers = %w{Id Name Description Created Updated}
-  Forum.format do
-    [id, name, description, created_at, updated_at]
-  end
-
-  Category.format_headers = %w{Id Name Description Position Created Updated}
-  Category.format do
-    [id, name, description, position, created_at, updated_at]
-  end
-
-  Topic.format_headers = %w{Id Title Type}
-  Topic.format do
-    [id, title, topic_type]
-  end
-
-  # Topic::*, MobileDevice, TicketMetric, SuspendedTicket, customRole, CrmData...
-
-  Activity.format_headers = %w{Id Title User Actor Ticket}
-  Activity.format do
-    [id, title, user.name, actor.name, target.ticket.subject]
-  end
-
-  SatisfactionRating.format_headers = %w{Id Ticket Score Comment}
-  SatisfactionRating.format do
-    [id, ticket_id, score, comment]
-  end
-
-  Bookmark.format_headers = %w{Id Ticket Created}
-  Bookmark.format do
-    [id, ticket.id, created_at]
-  end
-
-  User.format_headers = %w{Id Name Email Created Updated}
-  User.format do
-    [id, name, email, created_at, updated_at]
-  end
-
-  Ticket.format_headers = %w{Id Type Subject Description Status Created Updated}
-  Ticket.format do
-    [id, type, subject, description, status, created_at, updated_at]
-  end
-
-  Organization.format_headers = %w{Id Name Created Updated}
-  Organization.format do
-    [id, name, created_at, updated_at]
-  end
-
-  View.format_headers = %w{Id Title Created Updated}
-  View.format do
-    [id, title, created_at, updated_at]
-  end
-end