zendesk2 1.7.5 → 1.8.1

Sign up to get free protection for your applications and to get access to all the features.
Files changed (189) hide show
  1. checksums.yaml +4 -4
  2. data/.travis.yml +4 -5
  3. data/CHANGELOG.md +24 -0
  4. data/Gemfile +0 -2
  5. data/README.md +18 -18
  6. data/lib/zendesk2/{client/models/audit_event.rb → audit_event.rb} +5 -3
  7. data/lib/zendesk2/{client/collections/categories.rb → categories.rb} +4 -2
  8. data/lib/zendesk2/{client/models/category.rb → category.rb} +4 -2
  9. data/lib/zendesk2/client.rb +17 -61
  10. data/lib/zendesk2/{client/collection.rb → collection.rb} +11 -2
  11. data/lib/zendesk2/{client/requests/create_category.rb → create_category.rb} +3 -1
  12. data/lib/zendesk2/{client/requests/create_forum.rb → create_forum.rb} +3 -1
  13. data/lib/zendesk2/{client/requests/create_group.rb → create_group.rb} +3 -1
  14. data/lib/zendesk2/{client/requests/create_membership.rb → create_membership.rb} +3 -1
  15. data/lib/zendesk2/{client/requests/create_organization.rb → create_organization.rb} +3 -1
  16. data/lib/zendesk2/{client/requests/create_ticket.rb → create_ticket.rb} +3 -1
  17. data/lib/zendesk2/{client/requests/create_ticket_field.rb → create_ticket_field.rb} +3 -1
  18. data/lib/zendesk2/{client/requests/create_topic.rb → create_topic.rb} +3 -1
  19. data/lib/zendesk2/{client/requests/create_topic_comment.rb → create_topic_comment.rb} +3 -1
  20. data/lib/zendesk2/{client/requests/create_user.rb → create_user.rb} +3 -1
  21. data/lib/zendesk2/{client/requests/create_user_field.rb → create_user_field.rb} +3 -1
  22. data/lib/zendesk2/{client/requests/create_user_identity.rb → create_user_identity.rb} +3 -1
  23. data/lib/zendesk2/{client/requests/create_view.rb → create_view.rb} +3 -1
  24. data/lib/zendesk2/{client/requests/destroy_category.rb → destroy_category.rb} +3 -1
  25. data/lib/zendesk2/{client/requests/destroy_forum.rb → destroy_forum.rb} +3 -1
  26. data/lib/zendesk2/{client/requests/destroy_group.rb → destroy_group.rb} +3 -1
  27. data/lib/zendesk2/{client/requests/destroy_membership.rb → destroy_membership.rb} +3 -1
  28. data/lib/zendesk2/{client/requests/destroy_organization.rb → destroy_organization.rb} +3 -1
  29. data/lib/zendesk2/{client/requests/destroy_ticket.rb → destroy_ticket.rb} +3 -1
  30. data/lib/zendesk2/{client/requests/destroy_ticket_field.rb → destroy_ticket_field.rb} +3 -1
  31. data/lib/zendesk2/{client/requests/destroy_topic.rb → destroy_topic.rb} +3 -1
  32. data/lib/zendesk2/{client/requests/destroy_topic_comment.rb → destroy_topic_comment.rb} +3 -1
  33. data/lib/zendesk2/{client/requests/destroy_user.rb → destroy_user.rb} +3 -1
  34. data/lib/zendesk2/{client/requests/destroy_user_field.rb → destroy_user_field.rb} +3 -1
  35. data/lib/zendesk2/{client/requests/destroy_user_identity.rb → destroy_user_identity.rb} +3 -1
  36. data/lib/zendesk2/{client/requests/destroy_view.rb → destroy_view.rb} +3 -1
  37. data/lib/zendesk2/{client/models/forum.rb → forum.rb} +3 -1
  38. data/lib/zendesk2/{client/collections/forums.rb → forums.rb} +4 -2
  39. data/lib/zendesk2/{client/requests/get_assignable_groups.rb → get_assignable_groups.rb} +3 -1
  40. data/lib/zendesk2/{client/requests/get_categories.rb → get_categories.rb} +3 -1
  41. data/lib/zendesk2/{client/requests/get_category.rb → get_category.rb} +3 -1
  42. data/lib/zendesk2/{client/requests/get_ccd_tickets.rb → get_ccd_tickets.rb} +3 -1
  43. data/lib/zendesk2/{client/requests/get_current_user.rb → get_current_user.rb} +3 -1
  44. data/lib/zendesk2/{client/requests/get_forum.rb → get_forum.rb} +3 -1
  45. data/lib/zendesk2/{client/requests/get_forums.rb → get_forums.rb} +3 -1
  46. data/lib/zendesk2/{client/requests/get_group.rb → get_group.rb} +3 -1
  47. data/lib/zendesk2/{client/requests/get_groups.rb → get_groups.rb} +3 -1
  48. data/lib/zendesk2/{client/requests/get_membership.rb → get_membership.rb} +3 -1
  49. data/lib/zendesk2/{client/requests/get_memberships.rb → get_memberships.rb} +3 -1
  50. data/lib/zendesk2/{client/requests/get_organization.rb → get_organization.rb} +3 -1
  51. data/lib/zendesk2/{client/requests/get_organization_by_external_id.rb → get_organization_by_external_id.rb} +3 -1
  52. data/lib/zendesk2/{client/requests/get_organization_memberships.rb → get_organization_memberships.rb} +3 -1
  53. data/lib/zendesk2/{client/requests/get_organization_tickets.rb → get_organization_tickets.rb} +3 -1
  54. data/lib/zendesk2/{client/requests/get_organization_users.rb → get_organization_users.rb} +3 -1
  55. data/lib/zendesk2/{client/requests/get_organizations.rb → get_organizations.rb} +3 -1
  56. data/lib/zendesk2/{client/requests/get_requested_tickets.rb → get_requested_tickets.rb} +3 -1
  57. data/lib/zendesk2/{client/requests/get_ticket.rb → get_ticket.rb} +3 -1
  58. data/lib/zendesk2/get_ticket_audit.rb +18 -0
  59. data/lib/zendesk2/{client/requests/get_ticket_audits.rb → get_ticket_audits.rb} +3 -1
  60. data/lib/zendesk2/{client/requests/get_ticket_comments.rb → get_ticket_comments.rb} +3 -1
  61. data/lib/zendesk2/{client/requests/get_ticket_field.rb → get_ticket_field.rb} +3 -1
  62. data/lib/zendesk2/{client/requests/get_ticket_fields.rb → get_ticket_fields.rb} +3 -1
  63. data/lib/zendesk2/get_ticket_metric.rb +22 -0
  64. data/lib/zendesk2/get_ticket_metrics.rb +12 -0
  65. data/lib/zendesk2/{client/requests/get_tickets.rb → get_tickets.rb} +3 -1
  66. data/lib/zendesk2/{client/requests/get_topic.rb → get_topic.rb} +3 -1
  67. data/lib/zendesk2/{client/requests/get_topic_comment.rb → get_topic_comment.rb} +3 -1
  68. data/lib/zendesk2/{client/requests/get_topic_comments.rb → get_topic_comments.rb} +3 -1
  69. data/lib/zendesk2/{client/requests/get_topics.rb → get_topics.rb} +3 -1
  70. data/lib/zendesk2/{client/requests/get_user.rb → get_user.rb} +3 -1
  71. data/lib/zendesk2/{client/requests/get_user_field.rb → get_user_field.rb} +3 -1
  72. data/lib/zendesk2/get_user_fields.rb +12 -0
  73. data/lib/zendesk2/{client/requests/get_user_identities.rb → get_user_identities.rb} +3 -1
  74. data/lib/zendesk2/{client/requests/get_user_identity.rb → get_user_identity.rb} +3 -1
  75. data/lib/zendesk2/{client/requests/get_user_memberships.rb → get_user_memberships.rb} +3 -1
  76. data/lib/zendesk2/{client/requests/get_user_organizations.rb → get_user_organizations.rb} +3 -1
  77. data/lib/zendesk2/{client/requests/get_users.rb → get_users.rb} +3 -1
  78. data/lib/zendesk2/{client/requests/get_view.rb → get_view.rb} +3 -1
  79. data/lib/zendesk2/{client/requests/get_view_tickets.rb → get_view_tickets.rb} +3 -1
  80. data/lib/zendesk2/{client/requests/get_views.rb → get_views.rb} +3 -1
  81. data/lib/zendesk2/{client/models/group.rb → group.rb} +3 -1
  82. data/lib/zendesk2/{client/collections/groups.rb → groups.rb} +4 -2
  83. data/lib/zendesk2/help_center/access_policy.rb +26 -0
  84. data/lib/zendesk2/{client/models/help_center → help_center}/article.rb +3 -1
  85. data/lib/zendesk2/{client/collections/help_center → help_center}/articles.rb +4 -2
  86. data/lib/zendesk2/{client/collections/help_center → help_center}/categories.rb +4 -2
  87. data/lib/zendesk2/{client/models/help_center → help_center}/category.rb +3 -1
  88. data/lib/zendesk2/{client/requests → help_center}/create_help_center_article.rb +3 -1
  89. data/lib/zendesk2/{client/requests → help_center}/create_help_center_category.rb +3 -1
  90. data/lib/zendesk2/{client/requests → help_center}/create_help_center_section.rb +13 -1
  91. data/lib/zendesk2/{client/requests → help_center}/destroy_help_center_article.rb +3 -1
  92. data/lib/zendesk2/{client/requests → help_center}/destroy_help_center_category.rb +3 -1
  93. data/lib/zendesk2/{client/requests → help_center}/destroy_help_center_section.rb +3 -1
  94. data/lib/zendesk2/help_center/get_help_center_access_policy.rb +16 -0
  95. data/lib/zendesk2/{client/requests → help_center}/get_help_center_article.rb +3 -1
  96. data/lib/zendesk2/{client/requests → help_center}/get_help_center_articles.rb +3 -1
  97. data/lib/zendesk2/{client/requests → help_center}/get_help_center_categories.rb +3 -1
  98. data/lib/zendesk2/{client/requests → help_center}/get_help_center_categories_articles.rb +3 -1
  99. data/lib/zendesk2/{client/requests → help_center}/get_help_center_categories_sections.rb +3 -1
  100. data/lib/zendesk2/{client/requests → help_center}/get_help_center_category.rb +3 -1
  101. data/lib/zendesk2/{client/requests → help_center}/get_help_center_section.rb +3 -1
  102. data/lib/zendesk2/{client/requests → help_center}/get_help_center_sections.rb +3 -1
  103. data/lib/zendesk2/{client/requests → help_center}/get_help_center_sections_articles.rb +3 -1
  104. data/lib/zendesk2/{client/requests → help_center}/search_help_center_articles.rb +3 -1
  105. data/lib/zendesk2/{client/models/help_center → help_center}/section.rb +14 -2
  106. data/lib/zendesk2/{client/collections/help_center → help_center}/sections.rb +4 -2
  107. data/lib/zendesk2/help_center/update_help_center_access_policy.rb +25 -0
  108. data/lib/zendesk2/{client/requests → help_center}/update_help_center_article.rb +4 -2
  109. data/lib/zendesk2/{client/requests → help_center}/update_help_center_category.rb +4 -2
  110. data/lib/zendesk2/{client/requests → help_center}/update_help_center_section.rb +4 -2
  111. data/lib/zendesk2/help_center.rb +32 -0
  112. data/lib/zendesk2/{client/requests/mark_membership_default.rb → mark_membership_default.rb} +3 -1
  113. data/lib/zendesk2/{client/requests/mark_user_identity_primary.rb → mark_user_identity_primary.rb} +3 -1
  114. data/lib/zendesk2/{client/models/membership.rb → membership.rb} +3 -1
  115. data/lib/zendesk2/{client/collections/memberships.rb → memberships.rb} +4 -2
  116. data/lib/zendesk2/{client/mock.rb → mock.rb} +21 -20
  117. data/lib/zendesk2/{client/model.rb → model.rb} +6 -2
  118. data/lib/zendesk2/{client/models/organization.rb → organization.rb} +6 -4
  119. data/lib/zendesk2/{client/collections/organizations.rb → organizations.rb} +4 -2
  120. data/lib/zendesk2/paged_collection.rb +11 -11
  121. data/lib/zendesk2/rate_limit.rb +21 -23
  122. data/lib/zendesk2/{client/real.rb → real.rb} +2 -2
  123. data/lib/zendesk2/{client/request.rb → request.rb} +42 -29
  124. data/lib/zendesk2/{client/requests/search.rb → search.rb} +3 -1
  125. data/lib/zendesk2/{client/requests/search_organization.rb → search_organization.rb} +3 -1
  126. data/lib/zendesk2/{client/requests/search_user.rb → search_user.rb} +3 -1
  127. data/lib/zendesk2/searchable.rb +1 -1
  128. data/lib/zendesk2/{client/models/ticket.rb → ticket.rb} +13 -11
  129. data/lib/zendesk2/{client/models/ticket_audit.rb → ticket_audit.rb} +4 -2
  130. data/lib/zendesk2/{client/collections/ticket_audits.rb → ticket_audits.rb} +4 -2
  131. data/lib/zendesk2/{client/models/ticket_change.rb → ticket_change.rb} +1 -1
  132. data/lib/zendesk2/ticket_comment.rb +24 -0
  133. data/lib/zendesk2/{client/models/ticket_comment_privacy_change.rb → ticket_comment_privacy_change.rb} +2 -2
  134. data/lib/zendesk2/{client/collections/ticket_comments.rb → ticket_comments.rb} +4 -2
  135. data/lib/zendesk2/{client/models/ticket_create.rb → ticket_create.rb} +1 -1
  136. data/lib/zendesk2/{client/models/ticket_field.rb → ticket_field.rb} +3 -1
  137. data/lib/zendesk2/{client/collections/ticket_fields.rb → ticket_fields.rb} +4 -2
  138. data/lib/zendesk2/{client/models/ticket_metric.rb → ticket_metric.rb} +1 -1
  139. data/lib/zendesk2/{client/collections/ticket_metrics.rb → ticket_metrics.rb} +2 -2
  140. data/lib/zendesk2/{client/models/ticket_notification.rb → ticket_notification.rb} +1 -1
  141. data/lib/zendesk2/{client/models/ticket_voice_comment.rb → ticket_voice_comment.rb} +2 -2
  142. data/lib/zendesk2/{client/collections/tickets.rb → tickets.rb} +4 -2
  143. data/lib/zendesk2/{client/models/topic.rb → topic.rb} +3 -1
  144. data/lib/zendesk2/{client/models/topic_comment.rb → topic_comment.rb} +3 -1
  145. data/lib/zendesk2/{client/collections/topic_comments.rb → topic_comments.rb} +4 -2
  146. data/lib/zendesk2/{client/collections/topics.rb → topics.rb} +4 -2
  147. data/lib/zendesk2/{client/requests/update_category.rb → update_category.rb} +4 -2
  148. data/lib/zendesk2/{client/requests/update_forum.rb → update_forum.rb} +4 -2
  149. data/lib/zendesk2/{client/requests/update_group.rb → update_group.rb} +4 -2
  150. data/lib/zendesk2/{client/requests/update_organization.rb → update_organization.rb} +4 -2
  151. data/lib/zendesk2/update_request.rb +18 -0
  152. data/lib/zendesk2/{client/requests/update_ticket.rb → update_ticket.rb} +5 -3
  153. data/lib/zendesk2/{client/requests/update_ticket_field.rb → update_ticket_field.rb} +4 -2
  154. data/lib/zendesk2/{client/requests/update_topic.rb → update_topic.rb} +4 -2
  155. data/lib/zendesk2/{client/requests/update_user.rb → update_user.rb} +4 -2
  156. data/lib/zendesk2/{client/requests/update_user_field.rb → update_user_field.rb} +4 -2
  157. data/lib/zendesk2/{client/requests/update_user_identity.rb → update_user_identity.rb} +3 -1
  158. data/lib/zendesk2/{client/requests/update_view.rb → update_view.rb} +5 -3
  159. data/lib/zendesk2/{client/models/user.rb → user.rb} +8 -6
  160. data/lib/zendesk2/{client/models/user_field.rb → user_field.rb} +3 -1
  161. data/lib/zendesk2/{client/collections/user_fields.rb → user_fields.rb} +4 -2
  162. data/lib/zendesk2/{client/collections/user_identities.rb → user_identities.rb} +4 -2
  163. data/lib/zendesk2/{client/models/user_identity.rb → user_identity.rb} +3 -1
  164. data/lib/zendesk2/{client/collections/users.rb → users.rb} +4 -2
  165. data/lib/zendesk2/version.rb +1 -1
  166. data/lib/zendesk2/{client/models/view.rb → view.rb} +3 -1
  167. data/lib/zendesk2/{client/collections/views.rb → views.rb} +4 -2
  168. data/lib/zendesk2.rb +134 -0
  169. data/spec/categories_spec.rb +1 -1
  170. data/spec/client_spec.rb +2 -2
  171. data/spec/forums_spec.rb +1 -1
  172. data/spec/help_center/sections_spec.rb +14 -0
  173. data/spec/organizations_spec.rb +1 -1
  174. data/spec/shared/zendesk_resource.rb +2 -2
  175. data/spec/spec_helper.rb +4 -3
  176. data/spec/support/client_helper.rb +1 -1
  177. data/spec/tickets_spec.rb +4 -4
  178. data/spec/views_spec.rb +1 -1
  179. data/spec/zendesk2_spec.rb +14 -0
  180. data/zendesk2.gemspec +3 -1
  181. metadata +166 -162
  182. data/lib/zendesk2/client/help_center.rb +0 -4
  183. data/lib/zendesk2/client/models/ticket_comment.rb +0 -26
  184. data/lib/zendesk2/client/requests/get_audits.rb +0 -23
  185. data/lib/zendesk2/client/requests/get_ticket_audit.rb +0 -26
  186. data/lib/zendesk2/client/requests/get_ticket_metric.rb +0 -32
  187. data/lib/zendesk2/client/requests/get_ticket_metrics.rb +0 -22
  188. data/lib/zendesk2/client/requests/get_user_fields.rb +0 -18
  189. data/lib/zendesk2/client/requests/update_request.rb +0 -29
@@ -1,4 +0,0 @@
1
- module Zendesk2::Client::HelpCenter; end
2
-
3
- Dir[File.expand_path("../requests/*_help_center_*.rb", __FILE__)].each { |f| require(f) }
4
- Dir[File.expand_path("../{models,collections}/help_center/*.rb", __FILE__)].each { |f| require(f) }
@@ -1,26 +0,0 @@
1
- class Zendesk2::Client
2
- class TicketComment < AuditEvent
3
- # @return [Integer] Automatically assigned when creating events
4
- identity :id, type: :integer
5
-
6
- # @return [String] The actual comment made by the author
7
- attribute :body, type: :string
8
- # @return [String] The actual comment made by the author formatted to HTML
9
- attribute :html_body, type: :string
10
- # @return [Boolean] If this is a public comment or an internal agents only note
11
- attribute :public, type: :boolea
12
- # @return [Boolean] If this comment is trusted or marked as being potentially fraudulent
13
- attribute :trusted, type: :boolean
14
- # @return [Integer] The id of the author of this comment
15
- attribute :author_id, type: :integer
16
- # @return [Array] The attachments on this comment as Attachment objects
17
- attribute :attachments, type: :array
18
-
19
- # @return [Zendesk2::Client::User] event author
20
- def author
21
- requires :author_id
22
-
23
- self.service.users.get(self.author_id)
24
- end
25
- end
26
- end
@@ -1,23 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def get_audits(params={})
4
- id = params["ticket_id"]
5
- page_params = Zendesk2.paging_parameters(params)
6
-
7
- request(
8
- :params => page_params,
9
- :method => :get,
10
- :path => "/tickets/#{id}/audits.json",
11
- )
12
- end
13
- end # Real
14
-
15
- class Mock
16
- def get_audits(params={})
17
- id = params["ticket_id"]
18
- filter = lambda { |audit| audit.select{|a| a['ticket_id'] == id } }
19
-
20
- page(params, :ticket_audits, "/tickets/#{id}/audits.json", "audits", filter: filter)
21
- end
22
- end # Mock
23
- end
@@ -1,26 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def get_ticket_audit(params={})
4
- id = params["id"]
5
- ticket_id = params["ticket_id"]
6
-
7
- request(
8
- :method => :get,
9
- :path => "/tickets/#{ticket_id}/audits/#{id}.json"
10
- )
11
- end
12
- end # Real
13
-
14
- class Mock
15
- def get_ticket_audit(params={})
16
- id = params["id"]
17
-
18
- response(
19
- :path => "/ticket_audits/#{id}.json",
20
- :body => {
21
- "ticket_audit" => find!(:ticket_audits, id)
22
- },
23
- )
24
- end
25
- end # Mock
26
- end
@@ -1,32 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def get_ticket_metric(params={})
4
- id = params["id"]
5
- ticket_id = params["ticket_id"]
6
- if id
7
- request(
8
- :method => :get,
9
- :path => "/ticket_metrics/#{id}.json"
10
- )
11
- else
12
- request(
13
- :method => :get,
14
- :path => "/tickets/#{ticket_id}/metrics.json"
15
- )
16
- end
17
- end
18
- end # Real
19
-
20
- class Mock
21
- def get_ticket_metric(params={})
22
- id = params["id"]
23
-
24
- response(
25
- :path => "/tickets_metrics/#{id}.json",
26
- :body => {
27
- "ticket_metric" => find!(:ticket_metrics, id)
28
- },
29
- )
30
- end
31
- end # Mock
32
- end
@@ -1,22 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def get_ticket_metrics(params={})
4
- page_params = Zendesk2.paging_parameters(params)
5
-
6
- request(
7
- :params => page_params,
8
- :method => :get,
9
- :path => "/ticket_metrics.json",
10
- )
11
- end
12
- end # Real
13
-
14
- class Mock
15
- def get_ticket_metrics(params={})
16
- page(params,
17
- :ticket_metrics,
18
- "/ticket_metrics.json",
19
- "metrics")
20
- end
21
- end
22
- end
@@ -1,18 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def get_user_fields(params={})
4
- page_params = Zendesk2.paging_parameters(params)
5
-
6
- request(
7
- :params => page_params,
8
- :method => :get,
9
- :path => "/user_fields.json",
10
- )
11
- end
12
- end
13
- class Mock
14
- def get_user_fields(params={})
15
- collection(:user_fields, "/user_fields.json", "user_fields")
16
- end
17
- end
18
- end
@@ -1,29 +0,0 @@
1
- class Zendesk2::Client
2
- class Real
3
- def update_request(params={})
4
- id = params.delete("id")
5
-
6
- request(
7
- :method => :put,
8
- :path => "/requests/#{id}.json",
9
- :body => {
10
- "request" => params
11
- },
12
- )
13
- end
14
- end
15
- class Mock
16
- def update_request(params={})
17
- id = params.delete("id")
18
- body = self.data[:tickets][id].merge!(params)
19
-
20
- response(
21
- :method => :put,
22
- :path => "/tickets/#{id}.json",
23
- :body => {
24
- "request" => body
25
- },
26
- )
27
- end
28
- end
29
- end