zendesk-tools 0.0.5 → 0.0.6

Sign up to get free protection for your applications and to get access to all the features.
Files changed (6) hide show
  1. checksums.yaml +4 -4
  2. data/README.md +18 -17
  3. data/lib/zendesk-tools/clean_suspended.rb +21 -16
  4. data/lib/zendesk-tools/recover_suspended.rb +6 -5
  5. data/lib/zendesk-tools/version.rb +1 -1
  6. metadata +19 -19
checksums.yaml CHANGED
@@ -1,7 +1,7 @@
1
1
  ---
2
2
  SHA1:
3
- metadata.gz: 160cc39c33f9f3ebbb6a73e8d333560accbb7170
4
- data.tar.gz: 5e344b90daafb2819a84a8409991afa7fb978e9d
3
+ metadata.gz: b12ae0f5184332c0c4e6e81809487bac6ce34b3a
4
+ data.tar.gz: ddc6a390e7cf8cb76b4b14e0765b3598500d7445
5
5
  SHA512:
6
- metadata.gz: b685220bdfb36c0314c9eb253879c5ea9f77f270d27a2f06d36c8c0ba8cd5830671b163927b3a19236a313b67ed6cf5ec75bd00b0bc4d9e993625597e95cc147
7
- data.tar.gz: 3ed64d4dfc7b085aeb5d931ae994a27ac3ca20711666f1ce76c88498c0111d930931902ceb40aef78bf1e998268abf1175c91b9920eb7a866e0b91395c0d66ef
6
+ metadata.gz: 16634d6ab6fb1260861627bb68d0274e639e3cd6e961cbe7867cadc2673b1a5a7ea444c28c2fcdfd92cfaf44e966a8707771962d4d2c0d449cb9876bd872ca9c
7
+ data.tar.gz: bcc4fda7f8821c554ad5bfbffdb925e8045fbdea79ee58bc934e957c45ef394c126cc660c2136e0a6d407303785c0cc731a489000b4a17a648761d0d15ec3bb5
data/README.md CHANGED
@@ -12,23 +12,24 @@ Install the gem:
12
12
 
13
13
  Add a JSON config to ~/.zendesk-tools.json (TODO: make command line ovveride):
14
14
 
15
- {
16
-
17
- // mandatory
18
- "username": "user@example.com",
19
- "token": "your_token_here",
20
- "url": "https://your_domain.zendesk.com/api/v2"
21
-
22
- //include at least one cause
23
- "delete_causes": ["cause1", "cause2"],
24
- "delete_subjects": ["subject1", "subject2"],
25
- "recover_causes": ["cause1", "cause2"],
26
-
27
- // optional
28
- "log_level": "debug",
29
- "log_file": "/some/path"
30
-
31
- }
15
+ ```javascript
16
+ {
17
+
18
+ // mandatory
19
+ "username": "user@example.com",
20
+ "token": "your_token_here",
21
+ "url": "https://your_domain.zendesk.com/api/v2",
22
+
23
+ //include at least one cause
24
+ "delete_causes": ["cause1", "cause2"],
25
+ "delete_subjects": ["subject1", "subject2"],
26
+ "recover_causes": ["cause1", "cause2"],
27
+
28
+ // optional
29
+ "log_level": "debug",
30
+ "log_file": "/some/path"
31
+ }
32
+ ```
32
33
 
33
34
  Clean suspended tickets:
34
35
 
data/lib/zendesk-tools/clean_suspended.rb CHANGED
@@ -2,21 +2,26 @@ module ZendeskTools
2
2
  class CleanSuspended < Command
3
3
  include Loggable
4
4
 
5
- # Array with delete causes. Defined in config file
6
- DELETE_CAUSES = ZendeskTools.config['delete_causes'] || [
7
- "Detected email as being from a system user",
8
- "Detected as mail loop",
9
- "Automated response mail"
10
- ]
11
5
 
12
6
  # Array with delete subjects. Defined in config file
13
- DELETE_SUBJECTS = ZendeskTools.config['delete_subjects'] || [
14
- "Returned mail: see transcript",
15
- "Delivery Status Notification (Failure)",
16
- "Undeliverable:",
17
- "Kan ikke leveres:",
18
- "Automatisk svar"
19
- ]
7
+
8
+ def initialize(*args)
9
+ super
10
+
11
+ @delete_causes = ZendeskTools.config['delete_causes'] || [
12
+ "Detected email as being from a system user",
13
+ "Detected as mail loop",
14
+ "Automated response mail"
15
+ ]
16
+
17
+ @delete_subjects = ZendeskTools.config['delete_subjects'] || [
18
+ "Returned mail: see transcript",
19
+ "Delivery Status Notification (Failure)",
20
+ "Undeliverable:",
21
+ "Kan ikke leveres:",
22
+ "Automatisk svar"
23
+ ]
24
+ end
20
25
 
21
26
  def run
22
27
  @client.suspended_tickets.each do |suspended_ticket|
@@ -35,8 +40,8 @@ module ZendeskTools
35
40
  cause = suspended_ticket.cause
36
41
  subject = suspended_ticket.subject
37
42
 
38
- DELETE_CAUSES.any? { |delete_cause| cause.include?(delete_cause) } ||
39
- DELETE_SUBJECTS.any? { |delete_subject| subject.include?(delete_subject) }
43
+ @delete_causes.any? { |delete_cause| cause.include?(delete_cause) } ||
44
+ @delete_subjects.any? { |delete_subject| subject.include?(delete_subject) }
40
45
  end
41
46
  end
42
- end
47
+ end
data/lib/zendesk-tools/recover_suspended.rb CHANGED
@@ -6,14 +6,15 @@ module ZendeskTools
6
6
  class RecoverSuspended < Command
7
7
  include Loggable
8
8
 
9
- # Array with recover causes. Defined in config file
10
- RECOVER_CAUSES = ZendeskTools.config['recover_causes'] || [
11
- "End-user only allowed to update their own tickets"
12
- ]
13
9
 
14
10
  def initialize(*args)
15
11
  super
12
+
16
13
  @tmpdir = Dir.mktmpdir
14
+
15
+ @recover_causes = ZendeskTools.config['recover_causes'] || [
16
+ "End-user only allowed to update their own tickets"
17
+ ]
17
18
  end
18
19
 
19
20
  def run
@@ -89,7 +90,7 @@ module ZendeskTools
89
90
  cause = suspended_ticket.cause
90
91
  subject = suspended_ticket.subject
91
92
 
92
- RECOVER_CAUSES.any? { |recover_cause| cause.include?(recover_cause) }
93
+ @recover_causes.any? { |recover_cause| cause.include?(recover_cause) }
93
94
  end
94
95
  end
95
96
  end
data/lib/zendesk-tools/version.rb CHANGED
@@ -1,3 +1,3 @@
1
1
  module ZendeskTools
2
- VERSION = "0.0.5"
2
+ VERSION = "0.0.6"
3
3
  end
metadata CHANGED
@@ -1,7 +1,7 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: zendesk-tools
3
3
  version: !ruby/object:Gem::Version
4
- version: 0.0.5
4
+ version: 0.0.6
5
5
  platform: ruby
6
6
  authors:
7
7
  - Jari Bakken
@@ -9,90 +9,90 @@ authors:
9
9
  autorequire:
10
10
  bindir: bin
11
11
  cert_chain: []
12
- date: 2014-06-11 00:00:00.000000000 Z
12
+ date: 2014-06-18 00:00:00.000000000 Z
13
13
  dependencies:
14
14
  - !ruby/object:Gem::Dependency
15
15
  name: zendesk_api
16
16
  requirement: !ruby/object:Gem::Requirement
17
17
  requirements:
18
- - - "~>"
18
+ - - ~>
19
19
  - !ruby/object:Gem::Version
20
20
  version: 1.3.0
21
21
  type: :runtime
22
22
  prerelease: false
23
23
  version_requirements: !ruby/object:Gem::Requirement
24
24
  requirements:
25
- - - "~>"
25
+ - - ~>
26
26
  - !ruby/object:Gem::Version
27
27
  version: 1.3.0
28
28
  - !ruby/object:Gem::Dependency
29
29
  name: json
30
30
  requirement: !ruby/object:Gem::Requirement
31
31
  requirements:
32
- - - ">="
32
+ - - '>='
33
33
  - !ruby/object:Gem::Version
34
34
  version: '0'
35
35
  type: :runtime
36
36
  prerelease: false
37
37
  version_requirements: !ruby/object:Gem::Requirement
38
38
  requirements:
39
- - - ">="
39
+ - - '>='
40
40
  - !ruby/object:Gem::Version
41
41
  version: '0'
42
42
  - !ruby/object:Gem::Dependency
43
43
  name: rake
44
44
  requirement: !ruby/object:Gem::Requirement
45
45
  requirements:
46
- - - ">="
46
+ - - '>='
47
47
  - !ruby/object:Gem::Version
48
48
  version: '0'
49
49
  type: :runtime
50
50
  prerelease: false
51
51
  version_requirements: !ruby/object:Gem::Requirement
52
52
  requirements:
53
- - - ">="
53
+ - - '>='
54
54
  - !ruby/object:Gem::Version
55
55
  version: '0'
56
56
  - !ruby/object:Gem::Dependency
57
57
  name: geminabox
58
58
  requirement: !ruby/object:Gem::Requirement
59
59
  requirements:
60
- - - ">="
60
+ - - '>='
61
61
  - !ruby/object:Gem::Version
62
62
  version: '0'
63
63
  type: :runtime
64
64
  prerelease: false
65
65
  version_requirements: !ruby/object:Gem::Requirement
66
66
  requirements:
67
- - - ">="
67
+ - - '>='
68
68
  - !ruby/object:Gem::Version
69
69
  version: '0'
70
70
  - !ruby/object:Gem::Dependency
71
71
  name: log4r
72
72
  requirement: !ruby/object:Gem::Requirement
73
73
  requirements:
74
- - - ">="
74
+ - - '>='
75
75
  - !ruby/object:Gem::Version
76
76
  version: '0'
77
77
  type: :runtime
78
78
  prerelease: false
79
79
  version_requirements: !ruby/object:Gem::Requirement
80
80
  requirements:
81
- - - ">="
81
+ - - '>='
82
82
  - !ruby/object:Gem::Version
83
83
  version: '0'
84
84
  - !ruby/object:Gem::Dependency
85
85
  name: pry
86
86
  requirement: !ruby/object:Gem::Requirement
87
87
  requirements:
88
- - - ">="
88
+ - - '>='
89
89
  - !ruby/object:Gem::Version
90
90
  version: '0'
91
91
  type: :development
92
92
  prerelease: false
93
93
  version_requirements: !ruby/object:Gem::Requirement
94
94
  requirements:
95
- - - ">="
95
+ - - '>='
96
96
  - !ruby/object:Gem::Version
97
97
  version: '0'
98
98
  description: Tools for FINNs ZenDesk
@@ -104,8 +104,8 @@ executables:
104
104
  extensions: []
105
105
  extra_rdoc_files: []
106
106
  files:
107
- - ".gitattributes"
108
- - ".gitignore"
107
+ - .gitattributes
108
+ - .gitignore
109
109
  - Gemfile
110
110
  - LICENSE.txt
111
111
  - README.md
@@ -128,17 +128,17 @@ require_paths:
128
128
  - lib
129
129
  required_ruby_version: !ruby/object:Gem::Requirement
130
130
  requirements:
131
- - - ">="
131
+ - - '>='
132
132
  - !ruby/object:Gem::Version
133
133
  version: '0'
134
134
  required_rubygems_version: !ruby/object:Gem::Requirement
135
135
  requirements:
136
- - - ">="
136
+ - - '>='
137
137
  - !ruby/object:Gem::Version
138
138
  version: '0'
139
139
  requirements: []
140
140
  rubyforge_project:
141
- rubygems_version: 2.2.2
141
+ rubygems_version: 2.0.14
142
142
  signing_key:
143
143
  specification_version: 4
144
144
  summary: Tools for FINNs ZenDesk